Ticket Agent Jobs in Morocco

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p> <b>About Four Seasons:</b> </p> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<span> <span> <span> <span> <span> <span> <span> </span> </span> </span> </span> </span> </span> </span> <br> <br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <p> </p> <p> </p> <p> <b>About the location:</b> </p>A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.<p> </p> <p> </p> <ul> <li>Consistently offer professional, friendly, and engaging service </li> </ul> <ul> <li>Support the Reservations Manager in Leading and managing all aspects of the Reservations department and ensure all service standards are followed </li> </ul> <ul> <li>Manage and coordinate all group and individual reservations </li> </ul> <ul> <li>Maintain close liaison with the Sales, Conference, and accounting teams </li> </ul> <ul> <li>Produce daily, weekly, monthly and quarterly reports as required </li> </ul> <ul> <li>Attend pre-convention meetings and revenue management meetings as required </li> </ul> <ul> <li>Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services </li> </ul> <ul> <li>Conduct regularly scheduled departmental meeting </li> </ul> <ul> <li>Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines </li> </ul> <ul> <li>Balance operational, administrative and Colleague needs </li> </ul> <ul> <li>Follow department policies, procedures and service standards </li> </ul> <ul> <li>Follow all safety policies </li> </ul> <ul> <li>Other duties as assigned </li> </ul> <p> </p> <p> </p> <p> </p> <p> </p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p><strong>Main Mission:</strong></p><br><br><ul><li>Lead the MYMOBIRENT agency to develop turnover, ensure the profitability of the business, and guarantee high service quality throughout the customer journey.</li></ul><p><strong>Main Responsibilities:</strong></p><br><br><ul><li>Manage the agency team and organize daily activities.</li><li>Supervise reservations, deliveries, returns, and vehicle availability.</li><li>Ensure compliance with the agency's commercial, administrative, and financial procedures.</li><li>Monitor commercial performance, customer satisfaction, and execution quality.</li></ul><p><strong>Key Tasks:</strong></p><br><br><ul><li>Organize the schedule for teams and rental operations.</li><li>Control contracts, deposits, payments, and daily closing procedures.</li><li>Handle complex complaints and resolve sensitive situations with clients.</li><li>Develop local sales and proximity partnerships.</li><li>Produce regular reports on agency activity.</li></ul><p><strong>KPI:</strong></p><br><br><ul><li>Agency turnover.</li><li>Occupancy rate of the assigned fleet.[cite:5]</li><li>Reservation to rental conversion rate.[cite:12]</li><li>Customer satisfaction rate.[cite:12]</li><li>Rate of operational and financial errors.</li></ul> <br> Required profile : <ul><li>Holder of a Bachelor's degree (Bac+3) or higher in commerce or management, with proven experience in agency management, vehicle rental, hospitality, tourism, or a service activity with a strong operational component.</li><li>Leadership, commercial acumen, rigor, results-oriented, and a strong customer service culture.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><span><span>A breath of fresh air on the oceanfront, <b>Four Seasons Hotel Casablanca</b> offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 184 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms.</span></span></p><br><br><br><p><b>About the role</b></p><br><br><p><span>Four Seasons Hotel Casablanca and Four Seasons Resort Marrakech are looking for a Cluster Reservations Supervisor to join our team! The Reservations Supervisor is an integral part of the first impression for both our repeat and future guests. This position supervises the selling, upselling and providing of information to prospective guests. This position oversees the capture of sales from incoming calls and emails, coordinating the details of each reservation to ensure the guest’s satisfaction. This Supervisor is the leader in delivering exceptional guest experiences through personalized recognition that are meaningful, valued and consistent. </span></p><br><br><br><p><b>What you will do</b></p><br><br><ul><li>To help train and develop reservations staff and cross-training any necessary operations staff members.</li><li>To control room and rate availability in accordance with established guidelines to maximize occupancy and revenue.</li><li>To work with the Sales Department in handling group bookings, maintaining files, tracing cut-offs dates, following up on special instructions, etc.</li><li>To control all suite reservations with the Front Office Manager and ensure special handling of top corporate clients, VIPs, Elite, HRG and return guests.</li><li>To prepare and distribute occupancy and revenue forecasts and keep all department heads well informed of any unexpected changes in levels of business.</li><li>The ability to prepare and distribute daily return guest and monthly recap of percentage of return guests, daily VIP list, and daily arrivals list.</li><li>Ensure that all reservation confirmations are communicated to stakeholders daily.</li><li>To ensure all reservations staff are familiar with all guest rooms, selling techniques, hotel facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow-up on all special guest requests.</li><li>To handle guest complaints keeping senior management well-informed of any problems and action taken.</li></ul><br><p><b>What you bring</b></p><br><br><ul><li>University degree or equivalent experience required</li><li>Minimum of 2 years' experience working in similar role within the luxury hospitality industry.</li><li>Excellent time management skills</li><li>Excellent oral, verbal and written communication skills to focus on detailed information for potential new clientele, return guests, 222 guests and Eliete guests.</li></ul><p> <br><b>What we offer:&nbsp;</b><br>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Complimentary Accommodation at other Four Seasons Hotels and Resort<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals<br>&nbsp;</p><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.<br><br><ul><li>Consistently offer professional, friendly, and engaging service&nbsp;</li></ul><ul><li>Support the Reservations Manager in Leading and managing all aspects of the Reservations department and ensure all service standards are followed&nbsp;</li></ul><ul><li>Manage and coordinate all group and individual reservations&nbsp;</li></ul><ul><li>Maintain close liaison with the Sales, Conference, and accounting teams&nbsp;</li></ul><ul><li>Produce daily, weekly, monthly and quarterly reports as required&nbsp;</li></ul><ul><li>Attend pre-convention meetings and revenue management meetings as required&nbsp;</li></ul><ul><li>Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services&nbsp;</li></ul><ul><li>Conduct regularly scheduled departmental meeting&nbsp;</li></ul><ul><li>Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines&nbsp;</li></ul><ul><li>Balance operational, administrative and Colleague needs&nbsp;</li></ul><ul><li>Follow department policies, procedures and service standards&nbsp;</li></ul><ul><li>Follow all safety policies </li></ul><ul><li>Other duties as assigned&nbsp;</li></ul><br><br><br><br><br> </div>

<p>To check in guests and perform subsequent administrative procedures, ensuring speedy allocation of rooms by liaising with Housekeeping and Room Service, through monitoring departures and room status.</p><p>To escort guests and familiarize them with facilities and services.</p><p>To produce and distribute relevant information lists to other departments.</p><p>To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, General Cashier and Director of Finance.</p><p>To take reservations, amendments and handle general enquiries regarding bookings.</p><p>To prepare all pre-registration for the following day's arrivals.</p><p>To update guest history records, matching with reservations to ensure continuity of standards to regular guests and process new guest histories after departure.</p><p>To handle all facsimiles, e-mails and typing as requested.</p><p>To be able to multitask and work in a demanding environment</p><p>To give a detailed hand over to the oncoming shift.</p><p>To ensure a high standard of grooming, deportment and personal hygiene.</p><p>To adhere to health and safety, fire and bomb procedures laid down by the hotel.</p><p>To carry out any other duties as requested by the Front Office Manager or Duty Manager and to be willing and able to cross train and assist as needed in Reservation and Telephone duties.</p><p>To assist all other Front Office departments whenever needed as long as previously trained for.</p><p>To be a welcoming and attentive presence in the Lobby.</p><p>To perform all task to Four Seasons standards.</p><p>To develop all task regarding the night shift.</p><p>To be able to easily interact with guest and deal with basic complains.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.<br><br><p>Main Duties and Responsibilities</p><br><br><br><p>1. To check in guests and perform subsequent administrative procedures, ensuring speedy allocation of rooms by liaising with Housekeeping and Room Service, through monitoring departures and room status.</p><br><br><br><p>2. To escort guests and familiarize them with facilities and services.</p><br><br><br><p>3. To produce and distribute relevant information lists to other departments.</p><br><br><br><p>4. To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, General Cashier and Director of Finance.</p><br><br><br><p>5. To take reservations, amendments and handle general enquiries regarding bookings.</p><br><br><br><p>6. To prepare all pre-registration for the following day's arrivals.</p><br><br><br><p>7. To update guest history records, matching with reservations to ensure continuity of standards to regular guests and process new guest histories after departure.</p><br><br><br><p>8. To handle all facsimiles, e-mails and typing as requested.</p><br><br><br><p>9. To be able to multitask and work in a demanding environment</p><br><br><br><p>10. To give a detailed hand over to the oncoming shift.</p><br><br><br><p>11. To ensure a high standard of grooming, deportment and personal hygiene.</p><br><br><br><p>12. To adhere to health and safety, fire and bomb procedures laid down by the hotel.</p><br><br><br><p>13. To carry out any other duties as requested by the Front Office Manager or Duty Manager and to be willing and able to cross train and assist as needed in Reservation and Telephone duties.</p><br><br><br><p>14. To assist all other Front Office departments whenever needed as long as previously trained for.</p><br><br><br><p>15. To be a welcoming and attentive presence in the Lobby.</p><br><br><br><p>16. To perform all task to Four Seasons standards.</p><br><br><br><p>17. To develop all task regarding the night shift.</p><br><br><br><p>18. To be able to easily interact with guest and deal with basic complains.</p><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.<br>Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p>Provides a full range of administrative, clerical office support to Guest Experience and Concierge team to ensure a smooth arrival and memorable stay for VIP,, Long Stay and Celebrity guests while complying with all Four Seasons policies and procedures. Directs staff that performs the following duties and will also perform these duties on own. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies.</p><p>Provides a full range of administrative, clerical office support to Guest Experience and concierge Team</p><p>Handle and process purchase orders for all ordering required for Guest Experience / Concierge team ensuring quotes/bidding process is carried out.</p><p>Communicate and coordinate guest needs with Reservations, Front Desk, Housekeeping, Guest Services, Room Service, Pool and Beach, Florist and Sales to satisfy VIP, Long Stay and Celebrity guest needs.</p><p>Contact guest prior to arrival to inquire about any specific needs or accommodations.</p><p>Coordinate amenities with room service and place special occasion, kids, and pet amenities in guest rooms</p><p>Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions etc.</p><p><strong>Desired Candidate Profile</strong></p><p>One year previous luxury hotel experience, preferably in the front office/reservations/concierge departments Requires a working knowledge of the Front Desk and Concierges aspect of Four Seasons services, policies or operations and general knowledge of Housekeeping, the hotel and area. Working knowledge is generally learned on-the-job. It requires knowledge for the ability to operate computer equipment and the reservations system. The Ability to read and speak English, french, arabic.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.<br><br><p>Main Duties and Responsibilities</p><br><br><br><p>1. To check in guests and perform subsequent administrative procedures, ensuring speedy allocation of rooms by liaising with Housekeeping and Room Service, through monitoring departures and room status.</p><br><br><br><p>2. To escort guests and familiarize them with facilities and services.</p><br><br><br><p>3. To produce and distribute relevant information lists to other departments.</p><br><br><br><p>4. To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, General Cashier and Director of Finance.</p><br><br><br><p>5. To take reservations, amendments and handle general enquiries regarding bookings.</p><br><br><br><p>6. To prepare all pre-registration for the following day's arrivals.</p><br><br><br><p>7. To update guest history records, matching with reservations to ensure continuity of standards to regular guests and process new guest histories after departure.</p><br><br><br><p>8. To handle all facsimiles, e-mails and typing as requested.</p><br><br><br><p>9. To be able to multitask and work in a demanding environment</p><br><br><br><p>10. To give a detailed hand over to the oncoming shift.</p><br><br><br><p>11. To ensure a high standard of grooming, deportment and personal hygiene.</p><br><br><br><p>12. To adhere to health and safety, fire and bomb procedures laid down by the hotel.</p><br><br><br><p>13. To carry out any other duties as requested by the Front Office Manager or Duty Manager and to be willing and able to cross train and assist as needed in Reservation and Telephone duties.</p><br><br><br><p>14. To assist all other Front Office departments whenever needed as long as previously trained for.</p><br><br><br><p>15. To be a welcoming and attentive presence in the Lobby.</p><br><br><br><p>16. To perform all task to Four Seasons standards.</p><br><br><br><p>17. To develop all task regarding the night shift.</p><br><br><br><p>18. To be able to easily interact with guest and deal with basic complains.</p><br><br><br><br><br><br><br> </div>

<p>We are seeking a warm, professional, and service-oriented Restaurant Hostess to join our Food &amp; Beverage team. As the first point of contact for our guests, you will play a key role in creating memorable dining experiences by delivering exceptional hospitality from arrival to departure.</p><p>Key Responsibilities</p><ul><li>Welcome guests with a genuine and friendly demeanor.</li><li>Manage reservations and seating arrangements efficiently.</li><li>Escort guests to their tables and provide restaurant information.</li><li>Coordinate closely with the restaurant team to ensure smooth operations.</li><li>Handle guest inquiries, requests, and feedback professionally.</li><li>Maintain accurate reservation records and guest preferences.</li><li>Ensure the reception area is organized and presentable at all times.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in a hostess, guest relations, or front-of-house role within hospitality is preferred. Excellent communication and interpersonal skills. Fluent in English and French; additional languages are an advantage. Strong organizational skills and attention to detail. Positive attitude, professional appearance, and passion for guest service. Ability to work flexible schedules, including weekends and holidays.</p>

<p> <strong>The world needs more Intrepid people: </strong> </p> <p> <strong> </strong> </p> <p>We are looking for a Receptionist to join our team in Marrakech. In this role, you'll be at the heart of creating memorable guest experiences, providing exceptional service from arrival through to departure, and helping ensure the smooth day-to-day operation of our Riad.</p> <p> </p> <p>Working closely with colleagues across front office, housekeeping, maintenance and food &amp; beverage, you'll play an important role in delivering the welcoming and personalised hospitality that guests remember long after their stay.</p> <p> </p> <p>This is a varied role that combines guest service, reservations, administration and operational support. You'll contribute to maintaining high service standards, supporting seamless operations across departments and helping create an environment where guests feel genuinely welcomed and cared for.</p> <p> </p> <p> <strong>Some of the experience you ll bring with you may include:</strong> </p> <p> </p> <ul> <li>2+ years' experience in a hotel, riad reception or guest services role</li> <li>Diploma in Hospitality or a related field</li> <li>Fluency in English, French and Arabic</li> <li>Experience using Microsoft Office Suite and computer-based booking or administration systems</li> <li>Experience managing guest enquiries, reservations, check-ins and check-outs</li> <li>Ability to work flexible hours, including evenings, weekends, holidays and occasional night shifts </li> </ul> <p>We know people bring different experiences and perspectives, so even if you don't tick every box, we still encourage you to apply.</p> <p> <br> <br> </p> <p> <strong>What you need to know about this role </strong> </p> <p> </p> <ul> <li>This is a full-time permanent position.</li> <li>At Intrepid we have a hybrid working model where operationally appropriate; however, this position is primarily based onsite to support guest and operational requirements.</li> <li>The starting salary is dependent on your location and level of experience.</li> <li>This role is based in Marrakech, Morocco.</li> <li>The role includes a rotating schedule and flexibility to work evenings, weekends, public holidays and occasional night shifts to support operational continuity.</li> <li><br></li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>2+ years' experience in a hotel, riad reception or guest services role</li> <li>Diploma in Hospitality or a related field</li> <li>Fluency in English, French and Arabic</li> <li>Experience using Microsoft Office Suite and computer-based booking or administration systems</li> <li>Experience managing guest enquiries, reservations, check-ins and check-outs</li> <li>Ability to work flexible hours, including evenings, weekends, holidays and occasional night shifts </li> </ul>

<p><br></p> <p> </p> <p> </p> <p> <b>About the location:</b> </p>A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.<p> </p> <p> </p> <p>Main Duties and Responsibilities</p> <p> </p> <p>1. To check in guests and perform subsequent administrative procedures, ensuring speedy allocation of rooms by liaising with Housekeeping and Room Service, through monitoring departures and room status.</p> <p> </p> <p>2. To escort guests and familiarize them with facilities and services.</p> <p> </p> <p>3. To produce and distribute relevant information lists to other departments.</p> <p> </p> <p>4. To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, General Cashier and Director of Finance.</p> <p> </p> <p>5. To take reservations, amendments and handle general enquiries regarding bookings.</p> <p> </p> <p>6. To prepare all pre-registration for the following day's arrivals.</p> <p> </p> <p>7. To update guest history records, matching with reservations to ensure continuity of standards to regular guests and process new guest histories after departure.</p> <p> </p> <p>8. To handle all facsimiles, e-mails and typing as requested.</p> <p> </p> <p>9. To be able to multitask and work in a demanding environment</p> <p> </p> <p>10. To give a detailed hand over to the oncoming shift.</p> <p> </p> <p>11. To ensure a high standard of grooming, deportment and personal hygiene.</p> <p> </p> <p>12. To adhere to health and safety, fire and bomb procedures laid down by the hotel.</p> <p> </p> <p>13. To carry out any other duties as requested by the Front Office Manager or Duty Manager and to be willing and able to cross train and assist as needed in Reservation and Telephone duties.</p> <p> </p> <p>14. To assist all other Front Office departments whenever needed as long as previously trained for.</p> <p> </p> <p>15. To be a welcoming and attentive presence in the Lobby.</p> <p> </p> <p>16. To perform all task to Four Seasons standards.</p> <p> </p> <p>17. To develop all task regarding the night shift.</p> <p> </p> <p>18. To be able to easily interact with guest and deal with basic complains.</p> <p> </p> <p> </p> <p> </p> <p> </p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Al Akhawayn University </strong>is driven by a strong <strong>innovation-oriented</strong> culture, encouraging creativity, experimentation, and bold ideas to advance education and research.<br> This spirit is supported by a deep sense of <strong>collaboration</strong>, with supportive teams and hands-on leadership that nurtures academic and operational talent.<br> <strong>Performance</strong> and intellectual ambition also play a key role, fostering excellence in a globally minded environment.<br> While organization is less dominant, it provides the essential structure needed to operate a high-quality academic institution. </p><br><br> <br> Job : <p>Manage the front desk on a daily basis and perform a variety of administrative and clerical tasks. As a Front Desk, the Receptionist will be the first point of contact for the entity. Front Desk Receptionist's duties include offering administrative support across the organization, welcoming guests, and coordinating front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Front Desk Receptionist, you should have a pleasant personality, as this is also a customer service role, and deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Front Desk Receptionist's duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards</p><br><br><ul><li>Manage the reservation process.</li><li>Consult the reservation demands at the conference center.</li><li>Check the availability: taking into consideration the period of reservation, and the type of requested rooms (single/large standard/luxury/suite).</li><li>In case of availability, a response is automatically sent to the requester.</li><li>In case of unavailability, suggest an alternative to satisfy the requester.</li><li>Send an e-mail to the requester asking for the names of the participants and their assignments.</li><li>Prepare the magnetic cards of the assigned rooms; make sure that they are functional.</li><li>Coordinate with the cleaning superintendent about the rooms to prepare.</li><li>Coordinate with the technician concerning the rooms that need heating.</li><li>Send the list of the participants, their assignments, and the period of their stay to the security department.</li><li>Make sure that all names are inserted according to the request of the customer: single/large / luxury or suite before the arrival of the participants of each event.</li><li>Make sure that all the procedures and preparations are under control.</li><li>Prepare vouchers that include</li><li>Housing invoices, including participants' periods of stay and the type of assigned rooms.</li><li>Participants' meal invoices.</li><li>Study rooms.</li><li>Prepare invoices.</li><li>Be welcoming and courteous at the reception upon guests' arrival.</li><li>Come up with an immediate solution to the frequent changes that may occur to satisfy all the demands.</li><li>Find immediate resolution of any problems that may arise during the arrival or stay of guests.</li><li>Ability to plan work activities.</li><li>Consistently reliable.</li></ul> <br> Required profile : <ul><li><strong>Bac+2 or equivalent qualification</strong></li><li>Telephone answering skills</li><li>Verbal communication</li><li>Active listening skills</li><li>Professionalism</li><li>Customer service</li><li>Organization</li><li>Handles pressure</li><li>Supply management</li><li>Computer skills</li></ul><ul><li>Communication</li><li>Multitasking</li><li>Social skills</li><li>Organization</li><li>Technical skills</li><li>Stress management skills</li><li>Problem-solving</li><li>Empathy</li><li>Reliability</li></ul> <br><br> </div>

<p>We currently have an opportunity for a concierge to join our Four Seasons Hotel Rabat, Kasr Al Bahr team in Morocco!</p><p>Reporting into the Front Office Manager you will be responsible for p roviding exceptional concierge services by warmly welcoming guests, delivering personalized recommendations, arranging reservations and special requests, and ensuring seamless coordination with hotel departments.</p><p>Maintain in-depth knowledge of local attractions, dining, entertainment, and hotel services to assist guests effectively.</p><p>Anticipate guest needs, resolve concerns professionally, build strong guest relationships, and manage administrative tasks such as reservations, guest preferences, deliveries, and concierge records while upholding the highest standards of luxury hospitality.</p><p><strong>Desired Candidate Profile</strong></p>Candidates must have excellent communication and interpersonal skills, strong knowledge of the local area and luxury experiences, and a passion for delivering exceptional guest service. Demonstrates professionalism, discretion, emotional intelligence, and the ability to multitask effectively in a fast-paced environment. Possesses strong problem-solving skills, a proactive service mindset, and proficiency in hotel systems such as Opera and concierge platforms. Fluency in French, Arabic and English is a must for this location, along with eligibility to work in Morocco.

<font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description </font></font><div> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Royal Service Agent is a true ambassador for the Fairmont La Marina Rabat-Salé. He/She provides a personalized, warm and proactive service, responding effectively to customer requests and ensuring they have an exceptional experience.</font></font></p> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main tasks:</font></font></strong> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To offer a professional, courteous and personalized service, in accordance with Fairmont standards.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Respond effectively to customer calls and requests.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Record and follow up on customer requests in the hotel management system (PMS).</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage wake-up calls, messages, and concierge requests.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Make reservations for restaurants, activities and various hotel services.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Inform customers about the facilities, services and experiences offered by the establishment.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure coordination with the different departments in order to guarantee optimal follow-up of requests.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Adhere to Fairmont's operational, safety and quality standards.</font></font></li></ul></div><p><strong>Desired Candidate Profile</strong></p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualifications </font></font><div> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bac+2 in Hotel Management, Tourism or equivalent.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum 2 years of experience in Reception, Royal Service, Reservations or Customer Service, ideally in luxury hotels.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication and customer service skills.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to manage multiple requests simultaneously with calm and efficiency.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit, organizational skills and attention to detail.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in Opera PMS and Microsoft Office tools.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mandatory mastery of French and English.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Availability to work flexible hours, including weekends and holidays.</font></font></li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span><span><span><span><span><span><span>To support the <span>Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience</span> ensuring productivity is in line with set measures and company’s adopted policies and procedures.</span></span></span></span></span></span></span></p><br><br><b>Key Result Responsibilities</b> <br><ul><li><span><span><span><span>Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. </span></span></span></span></li><li><span><span><span><span>Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. </span></span></span></span></li><li><span><span><span><span>Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations. </span></span></span></span></li><li><span><span><span><span>Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</span></span></span></span></li><li><span><span><span><span>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</span></span></span></span></li><li><span><span><span><span>Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</span></span></span></span></li><li><span><span><span><span>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively</span></span></span></span></li><li><span><span>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</span></span></li><li><span><span>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. </span></span></li><li><span><span>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</span></span></li><li><span><span>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</span></span></li></ul><br>. <br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span><span><span><span>High School/Diploma or equivalent.</span></span></span></span></li><li><span><span><span><span>Capable of using technology systems and tools such as Microsoft Office.</span></span></span></span></li><li><span><span><span><span>Good in French ,English &amp; Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).</span></span></span></span></li><li><span><span><span><span>No hearing or articulatory problems.</span></span></span></span></li></ul><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>No previous experience is required for this role; any experience would be treated as an advantage.</span></span></span></span></span></li><li><span><span><span>Capability of understanding market trends and channeling them leading to effective customer care solutions</span></span></span></li><li><span><span><span><span><span>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of understanding customers’ problems and direct them in the right channel.</span></span></span></span></span></li><li><span><span><span><span><span>Ability to work for long hours and under pressure.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Reporting to the Management, the <strong>HV Substation Project Manager is responsible for the technical, administrative, and operational management of High Voltage substation construction projects,</strong> from project preparation to acceptance.</p><br><br><p><u><strong>Their main tasks will be:</strong></u></p><br><br><p>• Analyze tender documents, specifications, drawings, and technical specifications related to HV substations;<br>• Participate in technical studies, cost estimation, and bid preparation;<br>• Prepare and organize project start-up: studies, schedule, human resources, equipment, and supplies;<br>• Manage and monitor the construction of HV substations and their various components;<br>• Coordinate studies, civil engineering work, electromechanical assembly, cabling, control-command, protection systems, and connections;<br>• Monitor suppliers, subcontractors, and site teams;<br>• Ensure compliance with technical, contractual, HSE, quality, cost, and deadline requirements;<br>• Serve as the technical liaison with clients, contracting authorities, design offices, inspection bodies, and various project stakeholders;<br>• Participate in site meetings and follow up on comments and reservations;<br>• Supervise testing, inspections, commissioning, and acceptance operations for the facilities;<br>• Manage the administrative and financial aspects of projects: progress reports, work certificates, final accounts, additional work, and invoicing follow-up;<br>• Prepare and manage provisional and final acceptance documentation and ensure that reservations are cleared.<br>&nbsp;</p><br><br> <br> Required profile : <ul><li>State engineer's degree or a Master's degree (Bac+5) in electrical engineering / electrical technology;</li><li>Minimum of 5 years of professional experience specifically in the field of High Voltage (HV) electrical substations;</li><li>Proven experience in the construction, monitoring, and management of HV substation projects;</li><li>Good technical command of HV electrical equipment and installations;</li><li>Ability to manage the technical and operational aspects of projects, coordinate different stakeholders, and communicate with clients and contracting authorities.</li></ul> <br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: The Fairmont La Marina Rabat Sal is recruiting a Receptionist to join its team. You will work within the Fairmont La Marina Rabat-Salé's various outlets. You may be required to work in the breakfast, lunch, or dinner service areas and will be responsible for the guest experience from arrival to departure. The Receptionist is responsible for meeting, welcoming, and seating guests in a friendly, courteous, and professional manner. She is also responsible for answering the telephone, taking, following up on, and organizing reservations, orders, and specific requests. MAIN RESPONSIBILITIES: Warmly welcome all customers. Develop a customer experience consistent with the established customer promise. Contribute to customer loyalty through a warm and personalized relationship. Demonstrate meticulous attention to detail. Ensure customer satisfaction and go the extra mile for each customer. Anticipate the needs of customers and team members whenever possible. Maintain the store layout and number of tables, as instructed by the Manager. Embody the Heartist spirit in all interactions with customers.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diploma in Hospitality Management. Experience in luxury hotels and/or restaurants is a definite asset. Experience in taking reservations is a plus. Proficiency in using computer tools. Excellent communication skills, both oral and written. Ability to work effectively in a team and a sense of initiative. Developmental Leadership: positive orientation, promoting customer passion. Collaborative Leadership: team spirit, communication, facilitating teamwork. Entrepreneurial Leadership: problem-solving, taking operational initiatives. Optimism, passion, innovation, creativity, adaptability, ability to question oneself, customer-oriented, and the ability to achieve ambitious goals and meet challenges.</font></font></p>