Branch Supervisor Jobs in Morocco
363 Jobs Found
Morocco - Boulemane
<p>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco s largest and liveliest city, the sweeping views you ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.</p>
<p>The Pool & Restaurant Hostess at the Four Seasons Hotel are the first and last point of contact with the guest upon entering/exiting the restaurant. They are the first and last impression the guest will have of the outlet and because of that, are an integral part of guest satisfaction. Candidates must have a firm knowledge of the local and international market and effective communication skills in both speaking and writing Arabic, French and English is require</p>
<ul>
<li>Set up host/hostess stand and/or the working station</li>
<li>Review guest reservation book, and make recommendations as to the set-up of the room</li>
<li>Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards</li>
<li>Seat guests promptly at a table pre-set for the number in the party and according to guest preference</li>
<li>Assist the Senior Poo & Restaurant Guest Experience, work harmoniously and professionally with co-workers and supervisors</li>
<li>Requires ability to operate computer equipment and other food & beverage computer systems</li>
<li>Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.</li>
<li>Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest s name when possible</li>
<li>Respond to all guest requests (physical or digital) in an accurate and timely manner making recommendations based on local knowledge and hotel practices.</li>
<li>Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.</li>
<li>Ensure the outlets are organized and ready to receive the guest before every shift and/or events</li>
<li>Communicate with guest and employees using a positive and clear speaking voice. Listen to understand requests respond with appropriate actions and provide accurate information.</li>
<li>The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and/or group</li>
<li>Handle guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolving guest issues and assisting with guest inquires as required</li>
<li>Seek out opportunities for guest-centric experiences cross promoting all F&B outlets and the hotel activities</li>
<li>Communicate guest preference with team members to ensure the highest level of personalized F&B guest service</li>
<li>Communicates and liaise closely with all possible concerned departments in order to follow-up on guests need</li>
<li>Review daily reports in order to identify special F&B requirement and/or VIP and Special Attention guests and be able to pass in timely manner the information to the rest of the team at any level</li>
<li>Becoming a champion in the use of the hotel guest recognition systems and organizing system (Golden, open table, etc )</li>
<li>Help build an outlet database based on frequent hotel/local guest requirements and preference</li>
</ul><p><strong>Desired Candidate Profile</strong></p><p>We look for talent candidate who share the Golden Rule people who, by nature, believe in treating others as we would have them treat us.</p>
<p>Candidates must have a firm knowledge of the local and international market and effective communication skills in both speaking and writing Arabic, French and English is require</p>
<p>Education: school education or equivalent experience.</p>
<p>Experience: Experience in a luxury brands is a plus</p>
<p>Fluent in French, Arabic and English</p>
Marriott Hotels & Resorts
Morocco
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities <br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
United Nations Development Programme
Morocco
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<strong>Background</strong><br> <strong>Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and </strong><strong>inspiring stories.</strong><br> <strong>UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.</strong><br> <span>Le PNUD est le réseau mondial de développement du système des Nations Unies. Le PNUD prône le changement et relie les pays aux connaissances, à l’expérience et aux ressources pour aider les gens à se construire une vie meilleure. Présent dans 177 pays et territoires, le PNUD offre une perspective mondiale et des connaissances locales aux peuples et aux nations. </span><br><p><span>La mission du PNUD au Maroc est double. Par son expertise internationale, il propose au gouvernement marocain des analyses et des solutions adaptées aux défis des solutions de développement. </span></p><br><p><span>En outre, le PNUD joue un rôle fédérateur dans la mobilisation et la coordination de nombreux partenaires nationaux et internationaux autour d’un agenda commun : la réalisation des Objectifs de Développement Durable (ODD). </span></p><br><p><span>Dans le cadre de ses activités de communication, le PNUD Maroc cherche à renforcer sa présence en ligne et à améliorer la qualité de son contenu multimédia.</span></p><br><p><span><strong>2. Objectif du stage</strong></span></p><br><p><span>L'objectif de ce stage est de soutenir l'équipe de communication du PNUD Maroc dans la création de contenus multimédias variés (vidéos, infographies, images, animations, etc.) afin de promouvoir les initiatives et projets du PNUD Maroc auprès des différentes parties prenantes, y compris le grand public, les partenaires et les donateurs.</span></p><br> <strong>Duties and Responsibilities</strong><br><p><span>Sous la supervision directe de l’Analyste en Communication du PNUD Maroc, le/la stagiaire en création de contenu multimédia sera chargé(e) des tâches suivantes :</span></p><br><ul> <li><span><strong>Conception graphique</strong> : Créer des visuels attrayants pour les réseaux sociaux, les présentations, et les rapports (infographies, bannières, affiches, etc.).</span></li> <li><span><strong>Production vidéo</strong> : Filmer, monter et éditer des vidéos courtes pour des plateformes numériques, en mettant l'accent sur les projets du PNUD et les témoignages des bénéficiaires.</span></li> <li><span><strong>Animation et motion design</strong> : Développer des animations simples pour illustrer les données et les concepts clés des projets du PNUD.</span></li> <li><span><strong>Photographie</strong> : Prendre et retoucher des photos lors d'événements ou sur le terrain pour illustrer les actions du PNUD.</span></li> <li><span><strong>Support à la gestion des réseaux sociaux</strong> : Collaborer à la gestion et à la planification des publications sur les réseaux sociaux en proposant des idées créatives pour augmenter l'engagement du public.</span></li> <li><span><strong>Veille créative</strong> : Se tenir informé(e) des nouvelles tendances en matière de création de contenu multimédia et proposer des idées innovantes pour améliorer la qualité et l'impact du contenu du PNUD.</span></li></ul> <span><strong>Eligibilité</strong></span><br><p><span>Les candidat.e.s au programme de stages du PNUD doivent, au moment de la candidature, remplir <u>l’une</u> des conditions suivantes :</span></p><br><p><span>a. Être inscrit.e à un programme de diplôme de troisième cycle (tel qu’un master ou plus);</span><br><span>b. Être inscrit.e en dernière année académique d’un premier cycle universitaire (licence ou équivalent);</span><br><span>c. Avoir récemment obtenu un diplôme universitaire (tel que défini aux points (a) et (b) ci-dessus) et, en cas de sélection, commencer le stage dans un délai d’un an après l’obtention du diplôme;</span></p><br><p><span>d. Être inscrit.e à un programme professionnel de formation postuniversitaire et effectuer le stage dans le cadre de ce programme.</span></p><br><p><span><strong>Qualifications et Compétences Requises</strong></span></p><br><ul> <li><span><strong>Formation</strong> : Étudiant(e) en fin de cycle ou récemment diplômé(e) dans un domaine pertinent tel que le design graphique, la production audiovisuelle, le marketing digital, ou tout autre domaine connexe.</span></li> <li><span><strong>Compétences techniques</strong> : Maîtrise des logiciels de création graphique et de montage vidéo (Adobe Creative Suite : Photoshop, Illustrator, Premiere Pro, After Effects, etc.).</span></li> <li><span><strong>Créativité</strong> : Forte capacité à produire des contenus visuellement attrayants et adaptés aux différents canaux de communication (réseaux sociaux, site web, présentations).</span></li> <li><span><strong>Compétences en communication</strong> : Excellente capacité à comprendre et traduire des concepts complexes en contenus visuels accessibles.</span></li> <li><span><strong>Autonomie</strong> : Capacité à travailler de manière indépendante tout en étant intégré(e) dans une équipe, avec une grande rigueur et un sens du détail.</span></li></ul><p><span><strong>Langues</strong> : </span></p><br><ul> <li><span>Maîtrise du français et de l’anglais à l’oral et à l’écrit est requises</span></li> <li><span>Connaissance de l’arabe est un atout.</span></li></ul><p><span><strong>Durée du stage</strong></span></p><br><p><span>Le stage aura une durée de six (6) mois.</span></p><br><p><span><strong>Lieu de travail</strong></span></p><br><p><span>Le/la stagiaire sera basé(e) au bureau du PNUD Maroc à Rabat, avec la possibilité de travailler à distance selon les exigences du stage.</span></p><br><p><span><strong>Supervision</strong></span></p><br><p><span>Le/la stagiaire travaillera sous la supervision directe de l’Analyste en Communication du PNUD Maroc. Des suivis réguliers avec le/la stagiaire seront effectuées pour assurer la qualité des livrables et le développement professionnel du/de la stagiaire.</span></p><br><p><span><strong>Évaluation et certification</strong></span></p><br><p><span>À la fin du stage, le/la superviseur(e) doit préparer une évaluation écrite des performances du/de la stagiaire et organiser un entretien avec celui-ci/celle-ci afin de lui fournir un retour d'information sur son expérience et ses réalisations.</span></p><br><p><span>À l’issue du stage, le/la stagiaire reçoit un certificat de stage délivré par le PNUD.</span></p><br><p><span><strong>Modalités de candidature</strong></span></p><br><p><span>Les candidat(e)s intéressé(e)s doivent soumettre les documents suivants :</span></p><br><ul> <li><span>Un CV actualisé.</span></li> <li><span>Une lettre de motivation.</span></li> <li><span>Un portfolio de travaux précédents en création de contenu multimédia (liens ou fichiers).</span></li></ul><p><span><strong>Dispositions administratives :</strong></span></p><br><ul> <li><span>Les stagiaires sont responsables de l’obtention des visas nécessaires ainsi que de l’organisation de leur voyage à destination et en provenance du lieu d’affectation où se déroulera le stage.</span></li> <li><span>Les opportunités de stage sont exclusivement ouvertes aux personnes disposant du droit légal de résider et de travailler au Maroc.</span></li></ul><p><span><strong>Conditions générales du stage</strong></span></p><br><ul> <li><span>Lorsqu’un(e) stagiaire effectue un stage en présentiel et ne bénéficie d’aucun soutien financier de la part d’une institution ou d’un programme, tel qu’une université, un gouvernement, une fondation ou un programme de bourses, une allocation destinée à contribuer à la couverture des dépenses quotidiennes de base liées au stage, telles que les repas et le transport au lieu d’affectation, sera versée par le bureau d’accueil.</span></li> <li><span>Lorsqu’un(e) stagiaire bénéficie d’un soutien financier d’une institution, d’un gouvernement ou d’un tiers, le PNUD versera, sous réserve des règles applicables de cette institution, de ce gouvernement ou de ce tiers, la différence éventuelle entre le soutien financier externe reçu et l’allocation applicable du PNUD.</span></li> <li><span>Toutes les autres dépenses liées au stage seront à la charge du/de la stagiaire, du gouvernement ou de l’institution qui le/la parraine.</span></li> <li><span>Le stage est encadré exclusivement par un accord de stage émis par le PNUD et signé par le/la stagiaire et le PNUD Maroc, conformément aux règles et procédures internes du PNUD. Le PNUD Maroc ne signe pas de convention de stage avec des établissements académiques et n’est pas tenu de conclure tout autre document externe lié au stage.</span></li> <li><span>Le PNUD décline toute responsabilité quant aux frais résultant d’accidents, de maladies ou de décès survenant pendant la période de stage.</span></li> <li><span>Les stagiaires sont responsables de l’obtention des visas nécessaires ainsi que de l’organisation de leur voyage à destination et en provenance du lieu d’affectation où se déroulera le stage.</span></li> <li><span>Les stagiaires doivent fournir une preuve de leur affiliation à un régime d’assurance maladie. </span></li> <li><span>Lorsqu’un(e) stagiaire bénéficie d’un soutien financier d’une institution, d’un Les stagiaires ne sont pas membres du personnel et ne peuvent représenter le PNUD à quelque titre officiel que ce soit.</span></li> <li><span>Les stagiaires sont censés travailler à temps plein ; toutefois, une certaine flexibilité peut être accordée afin de répondre aux exigences des programmes d’études ou selon les besoins de l’exercice des tâches dans le cadre du stage.</span></li> <li><span>Les stagiaires accumulent des droits à congé à raison de 1,5 jour par mois et bénéficient des jours fériés officiels des Nations Unies, au niveau du bureau de pays. </span></li> <li><span>À l’issue du stage, une attestation de stage sera délivrée au/à la stagiaire par le PNUD Maroc.</span></li></ul><p><span><strong>Avantages</strong></span></p><br><ul> <li><span>Opportunité de travailler avec une équipe dynamique dans un environnement international.</span></li> <li><span>Expérience concrète dans la création de contenu pour une organisation internationale.</span></li> <li><span>Réseau professionnel élargi au sein du système des Nations Unies.</span></li></ul> <strong>Disclaimer</strong><br> Important information for US Permanent Residents ('Green Card' holders) <br> Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment. <br> UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications. <br> Applicant information about UNDP rosters <br> Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. <br> Non-discrimination <br> UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. <br> UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status. <br> <br> Scam warning <br> The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. <br><br><br> </div>