Customer Service Jobs - Rabat Morocco

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>We are looking for a "Customer Aspects Controller" profile with mastery of customer relationship management tools (CRM, business ERP...).</p><br><br><p>Main Missions:</p><br><br><p>Participate in the control and monitoring, carried out by the SPC-CS, of the customer management aspects of the SRM-CS, covering all aspects of the customer cycle from connection/subscription requests, to billing, to processing customer complaints and measuring the quality of service provided, while ensuring compliance with contractual and regulatory commitments towards customers in the Casablanca-Settat area; specifically:</p><br><br><ul><li>Analyze and monitor customer services provided by the SRM-CS</li><li>Monitor compliance with customer-related contractual commitments based on contractual specifications</li><li>Carry out on-site control missions and prepare mission reports</li><li>Respond to customer complaints and prepare necessary analysis notes</li><li>Launch and supervise audits initiated by the SPC-CS on customer aspects and prepare related reports and monitoring notes<br>&nbsp;</li><li><strong>Experience in the distribution sector is a plus</strong></li></ul> <br> <br> Required profile : <p><strong>Required Training and Skills:</strong></p><br><br><ul><li>State-recognized "Bac+5" degree or equivalent in Management Control, Accounting, Management, Audit, or similar field.</li><li>Professional experience of 5 years or more;</li><li>Ability to analyze technical reports and customer indicator dashboards,</li><li>Knowledge of service quality standards.</li></ul><p><br><strong>Desired Personality Traits:</strong></p><br><br><ul><li>Organized and rigorous.</li><li>Integrity and Availability.</li><li>Analytical skills and Autonomy</li><li>Teamwork skills.</li><li>Excellent written and oral communication.</li></ul> <br><br> </div>

<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Deliver a high level of customer service at the Service Point, ensuring excellent customer experience while promoting DHL products and services, and contributing to revenue and shipment targets achievement.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Act as a brand ambassador for DHL, providing professional, friendly and courteous service to all customers.</li><li>Handle walk-in customers efficiently, ensuring immediate attention and response to their shipping needs.</li><li>Promote and sell DHL products and value-added services to achieve revenue and shipment targets.</li><li>Build and maintain strong relationships with new and existing customers, including local stakeholders (e.g. mall management).</li><li>Follow up on customer enquiries and ensure accurate information is provided on services, pricing, transit times and documentation requirements.</li><li>Manage customer complaints effectively and implement corrective actions to avoid recurrence.</li><li>Ensure compliance with Service Point procedures and GSOP standards, including safety and operational processes.</li><li>Maintain accurate daily operations including shipment processing, manifesting and CIA checks.</li><li>Ensure proper handling and reconciliation of cash, including float management and CAA compliance.</li><li>Maintain Service Point readiness by ensuring availability of supplies, equipment and proper functioning of tools.</li><li>Identify opportunities to improve customer experience, processes and service quality.</li><li>Contribute to achieving KPIs such as NPA, revenue targets (RPD / SPD) and year-on-year growth objectives.</li><li>Work collaboratively with internal teams to ensure seamless service delivery and customer satisfaction.</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">Minimum Bac +2 or equivalent qualification. Strong customer service orientation with a passion for delivering excellent customer experience. Good command of <strong>French</strong>, spoken and written. Good organizational skills with ability to manage priorities and workload effectively. Ability to work under pressure in a fast-paced and time-sensitive environment. Strong interpersonal and communication skills. Good knowledge of service industry practices; logistics or international business knowledge is an advantage. Presentable, professional and customer-focused attitude.</p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong><br>Problem Solving: Takes ownership of customer enquiries and provides effective solutions.<br>Customer Orientation: Builds long-term relationships and ensures customer satisfaction.<br>Planning & Organizing: Manages daily tasks efficiently to meet operational and sales targets.<br>Results Orientation: Focuses on achieving revenue, shipment and service KPIs.<br>Teamwork: Works collaboratively and contributes to a positive team environment.<br>Communication: Communicates clearly and effectively with customers and internal stakeholders.<br>Attention to Detail: Ensures accuracy in transactions, documentation and cash handling</p></div>

<p> <strong>Who we are?</strong> </p> <p> <strong>SupportYourApp </strong>is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world s leading SaaS, software, or hardware solutions?</p> <p>Join our community as a <strong>Customer Support Consultant </strong>today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let s see what it takes.</p> <p> <strong>What you will do:</strong> </p> <ul> <li>Deliver outstanding customer support via emails, chats and calls;</li> <li>Follow internal procedures and SOPs;</li> <li>Collaborate with internal teams to ensure efficient issue resolution;</li> <li>Handle sensitive customer data with care and security;</li> <li>Apply the latest and greatest customer happiness practices;</li> <li>Maintain deep understanding of client solutions and meet KPI;</li> <li>Communicate with developers and cross-functional specialists.</li> </ul> <p> <strong>What you need to succeed in this role: </strong> </p> <ul> <li> <strong>Fluency in German and English (C1 or higher), both spoken and written;</strong> </li> <li> <strong>At least 6-12 months of experience in customer support;</strong> </li> <li>Strong analytical thinking and research skills;</li> <li>Positive, proactive and responsible attitude;</li> <li>Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).</li> </ul> <p> <strong>Benefits: </strong> </p> <ul> <li>Flexible schedule: 5 days a week, from 8:00 AM 4:00 PM or 12:00 PM 8:00 PM GMT+2;</li> <li>Opportunity to work fully remote;</li> <li>Inclusive international environment;</li> <li>Compensation in USD;</li> <li>Good bonuses for referring friends;</li> <li>Paid intensive training and probation;</li> <li>Work-life balance;</li> <li>Responsive management interested in your growth and long-lasting cooperation;</li> <li>Greenhouse conditions for self-development.</li> </ul> <p>*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</p> <p> You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn .</p> <p>So if you're a proactive <strong>Support Specialist</strong> who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!</p> <p>Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.</p> <p>Know someone perfect for the role? Refer them and get rewarded!</p> <p> <em>We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.</em> </p> <p> <em>Your personal data will be processed as described in the SupportYourApp </em> <em>Candidate Privacy Notice</em> <em>.</em> </p> <p> </p> <p> <em>Internal code: 3WO</em> </p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Rejoignez Eaton Souriau Tanger et faites la différence !</span></p><br><br><br><p><span>Chez Eaton Souriau Tanger, nous concevons des solutions de connectique innovantes pour des secteurs de pointe tels que l’aéronautique, la défense et l’industrie. Notre ambition ? Offrir des produits fiables et performants qui répondent aux standards les plus exigeants. Si vous aimez les défis techniques et le travail en équipe, cette opportunité est pour vous !</span></p><br><br><br>Votre rôle <br><p>Vous serez le partenaire technique privilégié des équipes commerciales et des clients à travers le monde. Votre mission : apporter des solutions concrètes, rapides et pertinentes pour garantir la satisfaction et la performance.</p><br><br><br><p><strong>Vos principales responsabilités :</strong></p><br><br><br><ul><li>Répondre aux demandes techniques des clients et forces de vente (plans, spécifications, câblage, catalogues) sous 36 heures.</li><li>Fournir des références croisées (normes et concurrence) et remonter des informations clés aux Product Managers.</li><li>Participer à des projets marketing et à l’amélioration des outils internes.</li><li>Vérifier et diffuser les bulletins techniques, suivre les demandes de plans et marketing.</li><li>Collaborer avec les équipes locales et internationales pour un support efficace.</li><li>Créer des supports de communication et argumentaires en français et en anglais.</li></ul><br>Profil recherché <br><ul><li>Formation :&nbsp;Bac+2 en filière technique (mécanique, électronique ou équivalent).</li><li>Expérience :&nbsp;Contact client significatif ; une première expérience technique est un plus.</li></ul><br><p><strong>Compétences clés</strong></p><br><br><ul><li>Analyse et résolution de problèmes techniques.</li><li>Lecture et interprétation de plans et schémas.</li><li>Maîtrise des outils bureautiques.</li><li>Français et anglais courant (oral et écrit).</li></ul><br>Pourquoi nous rejoindre ? <br><p><strong>Chez Eaton Souriau Tanger, vous évoluerez dans un environnement où :</strong></p><br><br><ul><li>vos actions ont un impact direct sur la performance du site,</li><li>vous travaillez en lien avec des équipes transverses et internationales,</li><li>vous développez vos compétences dans un cadre structuré, exigeant et apprenant.</li></ul><br><p><strong>Ce que nous vous offrons :</strong></p><br><br><ul><li>13ᵉ mois, intéressement et primes (objectifs, transport).</li><li>Assurance santé.</li><li>Des projets stimulants au sein d’une équipe dynamique et engagée.</li><li>Une culture d’entreprise axée sur l’éthique, l’innovation et la promotion interne.</li></ul><br><p>#LI-JC2</p><br><br><p><span>Tous nos postes peuvent impliquer la participation à des entretiens en visioconférence et/ou en présentiel dans le cadre du processus de recrutement. Tous les candidats sont évalués sur la base de compétences directement liées au poste, et leurs droits en matière de confidentialité et de protection des données sont garantis conformément aux lois et réglementations en vigueur.</span></p><br><br><br><p><span>Nous nous engageons à offrir l’égalité des chances en matière d’emploi à tous les candidats et collaborateurs. Nos processus de recrutement reposent sur des critères de sélection équitables et excluent toute forme de discrimination illégale fondée notamment sur l’âge, la couleur, le handicap, la situation familiale, l’origine nationale, le genre, l’identité de genre, les informations génétiques, la race ou l’origine ethnique, la religion, l’orientation sexuelle ou tout autre statut protégé par la loi.</span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p> <strong>M-automotiv</strong> relies on a <strong>cooperation-driven culture</strong>, where trust, teamwork and employee well-being shape everyday work practices. The company promotes a close management approach focused on guidance, empowerment and strong human relationships. This collaborative foundation is supported by a <strong>strong competitive mindset</strong>, emphasizing performance and results. Innovation and organizational aspects, while more moderate, contribute to agility, structure and operational efficiency. </p><br><br> <br> Job : <p>Purpose of the role:</p><br><br><p>• Support the APV back office and oversee the debt collection process for M-AUTOMOTIV and its subsidiaries, from invoicing to account reconciliation.<br>• Ensure accounts are maintained and updated in close collaboration with customer accounting.<br>• Contribute to better APV debt collection.</p><br><br><p>General tasks:</p><br><br><p>• Assist the Administrative, Debt Collection &amp; Risk Manager in overseeing APV debt collection activities.<br>• Supervise the debt collection process for APV invoices and follow up on necessary payments from insurance companies, leasing companies, and spare parts suppliers, etc.<br>• Intervene in cases of payment delays or financing issues.<br>• Prevent risks related to incidents that could impact the smooth running of the debt collection process.<br>• Regularly analyze customer accounts (Insurance, Leasing, and Spare Parts customers) ensuring that payments are recorded and reconciled.<br>• Manage and track the successful resolution of unpaid invoices in collaboration with the treasury and legal departments.<br>• Review and approve administrative files for opening workshop &amp; spare parts accounts.<br>• Maintain the Accounts Receivable reporting and participate in debt collection committees according to the defined frequency.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p>Higher education in Finance, Accounting, Management, or equivalent.<br>Minimum of 3 to 5 years of experience in debt collection, customer accounting, or sales administration, ideally in the automotive sector or an environment with a high volume of invoicing.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via emails, chats and calls; Follow internal procedures and SOPs; Collaborate with internal teams to ensure efficient issue resolution; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Fluency in German and English (C1 or higher), both spoken and written; At least 6-12 months of experience in customer support; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Benefits: Flexible schedule: 5 days a week, from 8:00 AM–4:00 PM or 12:00 PM–8:00 PM GMT+2; Opportunity to work fully remote; Inclusive international environment; Compensation in USD; Good bonuses for referring friends; Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal code: 3WO</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br> <br> Job : <p><u><strong>Your mission:</strong></u></p><br><br><p>As a Customer Advisor, you will play a key role in the quality of the customer experience by:</p><br><br><p>• Responding to customer requests via phone, email, or chat.<br>• Identifying and resolving problems or complaints to ensure their satisfaction.<br>• Offering personalized solutions to strengthen customer loyalty.<br>• Contributing to the continuous improvement of services by sharing customer feedback and needs.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:</p><br><br><p>• Are perfectly fluent in French, both spoken and written.<br>• Have excellent communication skills, are organized, independent, and positive.<br>• Are proficient with digital tools and curious about new technologies.<br>• Enjoy tackling challenges and are focused on customer satisfaction.</p><br><br><p><u><strong>Recruitment Process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to assess your language and technical skills, and your personality.<br>2 Phone conversation<br>A first conversation with a member of the recruitment team to discover Concentrix and confirm your suitability for the role.<br>3 In-person interview<br>A meeting to delve deeper into your profile and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive salary<br>• Language bonus for multilingual profiles<br>• Performance bonuses<br>• Regularity bonus starting from the 12th month<br>• Special Eid al-Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Supplementary pension after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided<br>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal activities and events throughout the year<br>• Activities aimed at strengthening team spirit and company culture<br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br> <br> Job : <p><u><strong>&nbsp;Your mission as a Telesales Customer Advisor:</strong></u></p><br><br><p>&nbsp;As a Telesales Customer Advisor, you will play a key role in:</p><br><br><p>• Promoting our clients' products and services<br>• Identifying customer needs and proposing suitable solutions.<br>• Negotiating and retaining customers<br>• Turning every interaction into a sales opportunity and building lasting relationships.<br>• Contributing to collective performance<br>• Sharing your ideas and actively participating in the continuous improvement of our processes.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:<br>• Have perfect mastery of French, both spoken and written<br>• Have excellent communication skills<br>• Are organized, independent, and positive<br>• Master digital tools<br>• Enjoy taking on challenges and are customer satisfaction oriented</p><br><br><p><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to evaluate your language, technical, and personality skills.<br>2 Phone exchange<br>An initial conversation with a member of the recruitment team to discover Concentrix and confirm your suitability for the role.<br>3 In-person interview<br>A meeting to learn more about your profile and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive remuneration<br>• Language bonus for multilingual profiles<br>• Performance bonuses<br>• Regularity bonus starting from the 12th month<br>• Special Eid Al Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Supplementary pension after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided<br>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal events and activities throughout the year<br>• Activities aimed at strengthening team spirit and company culture<br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Reporting to the Direct Network Management, you will be the main contact for the client. Your main tasks will be:</p><br><br><p>• Management and reliability of fuel and lubricant stocks<br>• Establishment of daily and ten-day activity reports<br>• Follow-up and recovery of customer credits<br>• Be the guarantor of service quality<br>• Be the guarantor of the safety of teams and customers<br>• Management and animation of teams<br>• Customer prospecting</p><br><br> <br> <br> Required profile : <p>A diploma of at least Bac +3, ideally Bac +4, in management, with proven experience, preferably in the oil sector or large retail.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br> <br> Job : <p><u><strong>&nbsp;Your mission as a Customer Advisor in Tele-sales:</strong></u></p><br><br><p>&nbsp;As a Tele-sales Customer Advisor, you will play a key role in:</p><br><br><p>• Promoting our clients' products and services<br>• Identifying customer needs and proposing suitable solutions.<br>• Negotiating and retaining customers<br>• Turning every interaction into a sales opportunity and building lasting relationships.<br>• Contributing to collective performance<br>• Sharing your ideas and actively participating in the continuous improvement of our processes.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:<br>• Perfectly master French, both spoken and written<br>• Have excellent communication skills<br>• Are organized, independent, and positive<br>• Master digital tools<br>• Love to take on challenges and are customer satisfaction oriented</p><br><br><p><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to evaluate your language, technical, and personality skills.<br>2 Phone conversation<br>An initial conversation with a member of the recruitment team to discover Concentrix and confirm your suitability for the role.<br>3 In-person interview<br>A meeting to explore your profile further and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive remuneration<br>• Language bonus for multilingual profiles<br>• Performance bonuses<br>• Regularity bonus starting from 12 months<br>• Special Eid El Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Complementary pension after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided<br>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal events and activities throughout the year<br>• Activities aimed at strengthening team spirit and company culture<br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Develop and retain the client portfolio;Prospect new clients in the hotel sector;Ensure commercial follow-up and client relations;Achieve set commercial objectives</p><br><br> <br> Required profile : <p>Bachelor's degree in Commerce, Management, or a similar field;Proven experience in the hotel sector;Must have a client portfolio in the hotel sector;Excellent commercial and interpersonal skills.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p><br>The Head of Debt Management Service is responsible for leading, coordinating, and overseeing all activities related to debt management, in compliance with regulatory frameworks and strategic guidelines. They ensure the sustainability of the debt, the optimization of financing costs, and the quality of the financial information produced.</p><br><br><p><strong>Activities:</strong></p><br><br><ul><li>Ensure the monitoring, analysis, and control of the debt portfolio</li><li>Identify short, medium, and long-term needs; determine the optimal balance between equity and debt</li><li>Supervise borrowing, repayment, and refinancing operations</li><li>Produce dashboards, periodic reports, and forward-looking analyses on indebtedness</li><li>Ensure compliance with contractual commitments and regulatory obligations</li><li>Contribute to budget preparation and treasury forecasts related to debt</li><li>Coordinate with financial partners, national and international institutions</li><li>Ensure the administrative management of loan contracts and strict adherence to schedules<br>&nbsp;</li></ul> <br> <br> Required profile : <p><strong>MANDATORY academic training:</strong></p><br><br><ul><li><u><strong>State-recognized BAC+5 diploma</strong></u> from a top business school or a Master's degree in Accounting, Finance, Audit and Management Control, Economics, or equivalent</li><li>A specialization in public finance, financial engineering, or debt management is an advantage</li></ul><p><strong>Professional experience:</strong></p><br><br><ul><li><strong>3 to 5 years</strong> of experience in finance, financial management, or debt management</li><li>Experience in the public sector or financial institutions is highly desirable</li></ul><p><strong>Required skills:</strong></p><br><br><ul><li>Knowledge of debt management, public finance, and financial markets</li><li>Proficiency in financial analysis and reporting tools</li><li>Ability for analysis, synthesis, and strategic decision-making</li><li>Rigor, organizational skills, and adherence to deadlines</li><li>Good written and oral communication skills</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Reporting to the Direct Network Management, you will be the main point of contact for the customer. Your main tasks will be:</p><br><br><p>• Management and reliability of fuel and lubricant stocks<br>• Establishment of daily and ten-day activity reports<br>• Monitoring and recovery of customer credits<br>• Be the guarantor of service quality<br>• Be the guarantor of the safety of teams and customers<br>• Team management and motivation<br>• Customer prospecting</p><br><br> <br> Required profile : <p>Degree Bac +3 minimum, ideally Bac +4, specializing in management, with proven experience, preferably in the oil sector or large retail.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Your missions will be to:</p><br><br><ul><li>Manage all after-sales service operations (reception, diagnosis, repair, customer return) and ensure service times and quality</li><li>Supervise and lead the technical and administrative after-sales service teams</li><li>Optimize operational processes and implement performance indicators (deadlines, resolution rate, customer satisfaction)</li><li>Manage relationships with suppliers, subcontractors, and approved repair centers</li><li>Ensure budget monitoring for the department and propose continuous improvement plans</li><li>Ensure compliance with quality standards and warranty/customer service policy</li></ul> <br> <br> Required profile : <ul><li>Master's degree (Bac+5) in a technical or logistics field</li><li>Proven experience (minimum 5 years) in managing after-sales service operations, ideally in household appliances, consumer electronics, or a similar industrial sector</li><li>Strong skills in team management and performance monitoring</li><li>Proficiency in after-sales service management tools / ERP</li><li>Organized, rigorous, and results-oriented</li><li>Good customer relations and service-oriented attitude</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market. </p><br><br> <br> Job : <p>Our client, a recognized player in the automotive sector, is recruiting two After-Sales Service Managers; one based in Agadir and the other in Marrakech.</p><br><br><p><strong>Missions:</strong></p><br><br><ul><li>To lead and supervise all after-sales service activities.</li><li>To manage, support, and develop technical and administrative teams.</li><li>To guarantee a high level of customer satisfaction and handle complaints.</li><li>To monitor performance indicators and implement continuous improvement actions.</li><li>To optimize workshop organization and intervention planning.</li><li>To ensure compliance with procedures, quality standards, and safety regulations.</li><li>To monitor the productivity, quality, and profitability objectives of the service.</li></ul> <br> Required profile : <ul><li>Higher education (Bachelor's to Master's degree) in automotive mechanics, management, or equivalent.</li><li>Minimum 5 years of experience in a similar role, ideally in the automotive sector.</li><li>Strong team management and operational management skills.</li><li>Excellent customer focus and service orientation.</li><li>Leadership, rigor, autonomy, and decision-making ability.</li><li>Good command of computer tools and management dashboards.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br> <br> Job : <p><u><strong>Your mission as a Telesales Customer Advisor:</strong></u></p><br><br><p>&nbsp;As a Telesales Customer Advisor, you will play a key role by:</p><br><br><p>• Promoting our clients' products and services<br>• Identifying customer needs and offering suitable solutions.<br>• Negotiating and retaining customers<br>• Turning every interaction into a sales opportunity and building lasting relationships.<br>• Contributing to collective performance<br>• Sharing your ideas and actively participating in the continuous improvement of our processes.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:</p><br><br><p>• Perfectly master French, both spoken and written<br>• Have excellent communication skills<br>• Are organized, independent, and positive<br>• Are proficient with digital tools<br>• Love taking on challenges and are customer-satisfaction oriented</p><br><br><p><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to assess your language, technical, and personality skills.<br>2 Phone exchange<br>An initial conversation with a member of the recruitment team to discover Concentrix and confirm suitability for the role.<br>3 In-person interview<br>A meeting to deepen your profile and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive compensation<br>• Language bonus for multilingual profiles<br>• Performance bonuses<br>• Regularity bonus starting from the 12th month<br>• Special Eid al-Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Supplementary pension after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided<br>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal events and activities throughout the year<br>• Activities aimed at strengthening team spirit and company culture<br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Econocom Morocco</strong> operates within a culture primarily focused on <strong>collaboration</strong>, placing people, trust and quality relationships at the core of its operations. A close management approach encourages guidance, empowerment and skills development within cohesive teams. This dynamic is reinforced by a <strong>competitive dimension</strong>, supporting ambition, performance and results orientation. It is also grounded in a structured <strong>organizational culture</strong> ensuring process rigor and reliability, while integrating an <strong>innovation component</strong> that promotes adaptability and initiative. </p><br><br> <br> Job : <p>Join a leading company in the IT sector and contribute to its success as a Service Delivery Manager. Based in <strong>Technopolis Sala Al Jadida</strong>, you will play a central role in the operational excellence of our services.</p><br><br><p>As part of strengthening our teams, we are looking for a Service Delivery Manager to lead the Run activities for a strategic account. This cross-functional role ensures the coordination and performance of all operated services (Service Desk, Infrastructure, Active Directory, Security, Monitoring, and Microsoft 365), while guaranteeing customer satisfaction, adherence to service commitments, and continuous improvement.<br>Responsibilities</p><br><br><p>The main missions of the Service Delivery Manager are:</p><br><br><p><strong>Cross-functional Service Management</strong></p><br><br><ul><li>Ensure the operational management and coordination of the different service towers.</li><li>Guarantee the consistency and overall performance of operations across the entire scope.</li></ul><p><strong>Performance Monitoring</strong></p><br><br><ul><li>Manage KPIs, SLAs, and associated action plans.</li><li>Analyze trends, identify risks, and implement necessary corrective actions.</li></ul><p><strong>Operational Governance Facilitation</strong></p><br><br><ul><li>Organize and lead operational committees with the client and internal stakeholders.</li><li>Ensure consolidated reporting on performance, risks, and improvement plans.</li></ul><p><strong>Major Incident and Escalation Management</strong></p><br><br><ul><li>Coordinate the resolution of critical incidents and complex situations.</li><li>Ensure proactive and transparent communication with the client.</li></ul><p><strong>Team Coordination</strong></p><br><br><ul><li>Ensure alignment between different technical and functional teams.</li><li>Facilitate collaboration between different service areas to ensure optimal service quality.</li></ul><p><strong>Continuous Improvement</strong></p><br><br><ul><li>Identify and manage initiatives for service optimization, automation, and transformation.</li><li>Contribute to improving the user experience and process evolution.<br>&nbsp;</li></ul> <br> <br> Required profile : <p>With proven experience of <strong>5 to 10 years</strong> in similar roles, you have developed recognized expertise in IT service management. You know how to navigate complex, client-oriented environments.</p><br><br><p>To succeed in this position, it is essential to have excellent <strong>leadership skills</strong>, a sharp <strong>analytical capacity</strong>, and a strong customer focus. Proficiency in project management methodologies and ITIL is also a major asset. <strong>Risk management</strong> and the ability to solve complex problems will also be valuable.</p><br><br><ul><li>Proven experience in managing complex, multi-domain managed services.</li><li>Good command of ITIL processes and Service Management practices.</li><li>Experience in managing multiple service towers and critical production environments.</li><li>Excellent interpersonal skills and ability to interact with stakeholders at operational and decision-making levels.</li><li>Recognized leadership, cross-functional coordination skills, and strong results orientation.</li><li>Service-oriented, analytical mind, and ability to manage demanding environments.</li><li>Excellent communication and client relationship skills, with the ability to interact effectively with stakeholders at all levels.</li><li>Perfect command of French and English (spoken and written)<br>&nbsp;</li></ul><p>If you see yourself in this description and wish to take on this new challenge, do not hesitate to apply and join our dynamic teams.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Groupe Label'Vie - Carrefour</strong> is characterized by a culture strongly rooted in <strong>collaboration</strong>, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on <strong>performance</strong>, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace. </p><br><br> <br> Job : Position: <ul> <li>Define and review product assortment structures for their category,</li> <li>Develop product categories,</li> <li>Train and support store teams,</li> <li>Define and ensure the implementation of action plans to be rolled out by product category,</li> <li>Manage various projects in line with the defined commercial strategy.</li> </ul> <br> <br> <br> <br> Required profile : Profile sought:<p>With a <strong>2-3 year degree in Commerce/Distribution/Management,</strong> you have <strong>3 years or more of experience in the field,</strong> during which you have developed the following skills:</p><br><br><ul> <li> <p>Ability to develop a commercial development plan and a product offering</p><br><br> </li> <li> <p>Ability to analyze trends and assess the development potential of the product offering</p><br><br> </li> <li> <p>Ability to evaluate a product's offering and positioning</p><br><br> </li> <li> <p>Ability to propose modifications or adjustments to improve assortment to optimize profitability</p><br><br> </li> <li> <p>Ability to prepare reports</p><br><br> </li> <li> <p>Ability to manage performance (reporting) of the activity within their scope and monitor indicators</p><br><br> </li> </ul><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Attijariwafa bank</strong> operates within a predominantly <strong>collaborative culture</strong>, placing people, trust, and teamwork at the heart of its organization. The bank <strong>promotes</strong> close and supportive management, fostering accountability, development, and strong professional relationships. This human-centered approach is <strong>balanced</strong> by a strong performance-driven mindset, emphasizing ambition, continuous improvement, and customer focus. It also <strong>embraces</strong> innovation, <strong>supported</strong> by structured processes that ensure reliability, efficiency, and operational excellence. </p><br><br> <br> Job : <p>As part of our business development, we are looking for dynamic and motivated <strong>Customer Managers</strong>. If you meet these criteria and wish to grow in a stimulating environment, then this opportunity is for you.&nbsp;</p><br><br><p>As a <strong>Customer Manager</strong>, your responsibilities will include:</p><br><br><p><br>• Welcoming and directing individual and professional clients.<br>• Managing the cash desk and carrying out current banking operations (deposits, withdrawals, transfers, etc.).<br>• Ensuring, with the Senior Customer Manager or Branch Manager, cash management (collecting or receiving funds, supplying ATMs).<br>• Processing valuables and centralizing accounting entries.<br>• Developing a client portfolio and marketing simplified banking products.<br>• Ensuring compliance with internal procedures and current standards.</p><br><br> <br> Required profile : <p>• Bac+2/Bac+3 level education: BTS, DTS, DUT, DEUG, or Bachelor's degree with a specialization in Economics and Management, Accounting and Finance, or Commerce and Marketing.<br>• You are dynamic, autonomous, and have a team spirit.</p><br><br><br><p><strong>Why join us?</strong></p><br><br><p>• Join a leading bank in the financial market, focused on people and innovation, and <strong>certified Top Employer for 4 consecutive years</strong>.<br>• Benefit from a stimulating work environment with numerous professional development opportunities.<br>• Enjoy competitive advantages (attractive remuneration, continuous training, etc.).</p><br><br><p>Send us your CV, we look forward to discovering your profile!</p><br><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Attijariwafa bank</strong> operates within a predominantly <strong>collaborative culture</strong>, placing people, trust, and teamwork at the heart of its organization. The bank <strong>promotes</strong> close and supportive management, fostering accountability, development, and strong professional relationships. This human-centered approach is <strong>balanced</strong> by a strong performance-driven mindset, emphasizing ambition, continuous improvement, and customer focus. It also <strong>embraces</strong> innovation, <strong>supported</strong> by structured processes that ensure reliability, efficiency, and operational excellence. </p><br><br> <br> Job : <p>As part of our business development, we are looking for dynamic and motivated <strong>Customer Managers</strong>. If you meet these criteria and wish to grow in a stimulating environment, then this opportunity is for you.&nbsp;</p><br><br><p>As a <strong>Customer Manager</strong>, your responsibilities will include:</p><br><br><p><br>• Welcoming and directing individual and professional clients.<br>• Handling cash management and carrying out routine banking operations (deposits, withdrawals, transfers, etc.).<br>• Ensuring, with the Principal Customer Manager or the Branch Manager, cash flow management (collecting or distributing funds, ATM replenishment).<br>• Processing valuables and centralizing accounting entries.<br>• Developing a client portfolio and marketing simplified banking products.<br>• Ensuring compliance with internal procedures and current standards.</p><br><br> <br> Required profile : <p>• <strong>Bac+2/ Bac+3</strong> education: BTS, DTS, DUT, DEUG, or Bachelor's degree with a specialization in Economics and Management, Accounting and Finance, or Commerce and Marketing.<br>• You are dynamic, autonomous, and have a team spirit.</p><br><br><br><p><strong>Why join us?</strong></p><br><br><p>• Join a leading bank in the financial market, focused on people and innovation, and <strong>certified Top Employer for 4 consecutive years</strong>.<br>• Benefit from a stimulating work environment with numerous professional development opportunities.<br>• Enjoy competitive benefits (attractive salary, continuous training, etc.).</p><br><br><p>Send us your CV, we look forward to discovering your profile!</p><br><br><br> <br><br> </div>