Customer Service Jobs in Morocco

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p><u><strong>MAIN MISSION:&nbsp;</strong></u></p><br><br><p><br>As our activities grow, the person in this role will provide operational support within the General Services department. They will manage the administrative tasks for temporary workers, follow up on payroll in coordination with temp agencies, and handle various administrative tasks.</p><br><br><p>They will ensure that all internal departments have the necessary resources for smooth operation, while guaranteeing compliance with administrative procedures and cost control.</p><br><br><p><u><strong>MAIN TASKS &amp; RESPONSIBILITIES:&nbsp;</strong></u></p><br><br><p><u><strong>1. Management of temporary workers and payroll follow-up</strong></u><br>Manage the administrative follow-up of temporary workers.<br>Centralize and send variable payroll information to temp agencies.<br>Check timesheets and invoices from service providers.<br>Manage contracts, renewals, and end of assignments.<br>Act as the main point of contact for temp agencies on administrative and payroll matters.<br>Participate in resolving discrepancies and issues related to temporary worker payroll.</p><br><br><p><br><u><strong>2. Back Office Support</strong></u><br>Manage the administrative files of personnel.<br>Update databases and dashboards.<br>Prepare, file, and archive administrative documents.<br>Track absences, leaves, and personnel movements.<br>Participate in the physical archiving of documents.<br>Contribute to the preparation of reports.</p><br><br><p><br><u><strong>3. Support for General Services</strong></u><br>Provide administrative support for the activities of the General Services department.<br>Participate in the follow-up of services and supplier relations.<br>Contribute to order management and the tracking of administrative needs.<br>Process and follow up on certain internal requests in coordination with the relevant departments.</p><br><br> <br> Required profile : <p><u><strong>Education</strong></u><br>Associate's or Bachelor's degree (Bac+2 to Bac+3) in Management, Human Resources, Administration, or equivalent.</p><br><br><p><u><strong>Experience</strong></u><br>1 to 2 years of previous experience in an administrative, payroll, or administrative support role is desired.<br>Experience in managing temporary workers is a plus.</p><br><br><p><u><strong>Skills</strong></u></p><br><br><p>Proficiency in office software.<br>Good knowledge of administrative processes.<br>Proficiency in administrative follow-up of temporary worker payroll.<br>Accuracy in handling administrative data.</p><br><br><p><br><u><strong>Personal Qualities</strong></u></p><br><br><p>Organizational skills.<br>Rigor and reliability.<br>Team spirit and good interpersonal skills.<br>Responsiveness and service-oriented.<br>Ability to work in a dynamic environment.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>ALH Holding</strong> is characterized by a <strong>collaboration-driven culture</strong>, where people, trust and teamwork are central to the organization. Employees operate in a supportive environment shaped by close management that encourages engagement and accountability. This foundation is strengthened by a <strong>strong organizational focus</strong>, ensuring structure, efficiency and process reliability. The culture is further balanced by a performance mindset and openness to innovation, supporting both results and adaptability. </p><br><br> <br> Job : <p> To provide physical and telephone reception for visitors, clients, and employees<br> To direct visitors and manage access to the premises<br> To manage the telephone switchboard and handle mail and packages<br> To ensure the management of meeting rooms and reservations<br> To maintain the common areas and reception area<br> To oversee the need for office supplies and consumables<br> To follow up with external service providers (cleaning, security, maintenance, catering, etc.)<br> To participate in the management of office equipment and supplies<br> To follow up on internal requests related to general services<br> To ensure the follow-up of technical interventions and maintenance operations</p><br><br> <br> Required profile : <p> Associate's degree (Bac+2) in management, administration, or secretarial studies<br> A first experience of 1 to 3 years in a similar role is mandatory</p><br><br> <p> Neat appearance and excellent reception skills<br> Good interpersonal skills and service-oriented attitude<br> Organization, rigor, and ability to manage multiple tasks simultaneously<br> Good oral and written communication skills</p><br><br> <br><br> </div>

<p>The Business Development Manager Debt Collection is responsible for developing the debt collection activity for third-party clients (Third Party Collection), by prospecting new clients, developing strategic partnerships, and supporting companies in optimizing their accounts receivable management. He/She is responsible for acquiring new collection mandates, managing commercial relationships, and promoting all customer risk management services.</p><p><strong>Commercial Development</strong></p><ul><li>Prospect and win new SME, ETI, and Large Enterprise clients.</li><li>Identify companies' needs in terms of amicable and judicial debt collection.</li><li>Develop a portfolio of active clients across the entire Moroccan territory.</li><li>Develop and implement a commercial action plan dedicated to the Third Party Collection activity.</li><li>Maintain active market and competitor intelligence.</li></ul><p><strong>Client Relationship Management</strong></p><ul><li>Present collection services and associated solutions.</li><li>Understand client issues and propose appropriate solutions.</li><li>Build lasting relationships with financial departments, credit management, general management, and collection managers.</li><li>Ensure the follow-up and loyalty of the client portfolio.</li></ul><p><strong>Commercial Opportunity Management</strong></p><ul><li>Prepare commercial proposals and tenders.</li><li>Negotiate contractual and pricing conditions.</li><li>Coordinate with operational teams to ensure optimal case handling.</li><li>Ensure contract follow-up until signature and implementation.</li></ul><p><strong>Internal Coordination</strong></p><ul><li>Work in close collaboration with the collection, legal, and operational teams.</li><li>Ensure effective transfer of new cases to the relevant teams.</li><li>Participate in the continuous improvement of commercial processes.</li></ul><p><strong>Reporting and Monitoring</strong></p><ul><li>Update the CRM and ensure the quality of commercial data.</li><li>Produce regular reports on commercial activity.</li><li>Monitor the achievement of individual and collective objectives.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2> <p>Bac+4/5 in Commerce, Finance, Management, Business Law or equivalent.</p> <h2>Experience</h2> <p>Minimum 3-5 years of experience in B2B commercial development.</p> <p>Experience in debt collection, credit insurance, factoring, banking, financial services, or business services is highly desirable.</p> <p>Good knowledge of the Moroccan economic landscape.</p> <h2>Technical Skills</h2> <ul> <li>Mastery of prospecting and negotiation techniques.</li> <li>Good understanding of the Order-to-Cash cycle and accounts receivable management.</li> <li>Knowledge of amicable and judicial debt collection procedures.</li> <li>Ability to analyze complex needs and build tailored service offers.</li> <li>Proficiency in CRM tools and the Office Suite.</li> </ul>