Customer Service Jobs in Morocco in Morocco 2026

0 to 0 years Bayt

Customer Relationship Manager

On-site - Morocco 2 July 2026

Sales

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Bank of Africa is characterized by a strong culture of innovation, where creativity, boldness and experimentation are key drivers of performance. This dynamic is reinforced by a pronounced collaborative culture, promoting trust, empowerment and close managerial support focused on talent development. It is also underpinned by a solid organizational foundation, ensuring process rigor, operational efficiency and reliability. Lastly, a more moderate competitive dimension supports a results-driven mindset and a continuous pursuit of excellence. Job : Reporting to the Branch Manager, you will be responsible for advising, retaining, and developing a portfolio of clients. You will need to continuously offer and sell the full range of products and services to clients. Your commercial actions will be carefully planned and managed according to overall and individual objectives. Risk prevention will be a constant challenge. Required profile : With a commercial or financial education (Bac+5 level) from a Business School or University, you have a minimum of 2 years of previous experience in a similar role. Your strong commercial sense, your writing skills, your ability to listen, and your capacity to argue will be your main assets for success in this role. Rigor, organization, and the ability to work in a team will also be necessary. </div>

Full Time 0 to 0 years DHL jobs

Customer Specialist

On-site - Morocco - Grand Casablanca 26 June 2026

AFR ops Customer specialist Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. DHL Global Forwarding – Morocco has an opening for a AFR ops Customer specialist where you will provide day-to-day administrative support with readily available advice for AFR Ops/CS processes and activities to deliver flow of goods and information across the customer’s global supply chain utilizing air transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies. In this AFR ops Customer specialist position <ul> <li>Under direct/close supervision, you will support the delivery of air freight forwarding processes and activities for internal and external customers.</li> <li>You will perform assigned tasks of generally repetitive nature to support other team members, such as gathering operational requirements, arranging customer visits, and responding to tariff queries.</li> <li>You will undertake routine tasks such as research, data processing and validation, and documentation.</li> <li>Under guidance, you will gather input for the freight control center, and details, information, and instructions for the operations team.</li> <li>You will perform tasks to support the determination of freight rates on incoming and outgoing materials and products.</li> <li>You will gather and provide information for customer visits to maintain close business relationships with existing clients and enhance customer retention.</li> <li>You will record information and data for shipping tenders.</li> <li>You will enter data and share information, and support shipment documentation for freight forwarding.</li> <li>You will collate data and draft reports and updates for account performances to support other team members.</li> <li>You will follow defined processes, systems, and methods for the delivery of assigned tasks.</li> <li>You will check recurring routine issues faced during delivery; otherwise, you will escalate to your supervisor for inputs and guidance.</li> </ul> In the area of AFR product: <ul> <li>You will create or confirm transport orders, perform bookings, and optimize bookings.</li> <li>You will prepare, control, and distribute all required Import/Export documents.</li> <li>You will identify performance issues of suppliers and propose solutions to improve performance.</li> <li>You will update Customs shipment information and physical status, and resolve customer issues and incidents.</li> <li>You will support and interact primarily with colleagues of your own team.</li> <li>You will communicate information that requires little explanation or interpretation.</li> <li>You will address task-related issues appropriately to maintain work relationships.</li> </ul> Now, here’s what we need from you <ul> <li>Skills: Routing, Shipping, Carrier Management, Third Party Logistics, Airlines, Ground Transportation, Cold Chain, Import Export, Customs Brokerage, Customs Regulations, Certificate Of Origin, Tracking, CRM, Telecommunications, Budgets, Microsoft Excel, Technology Trends, DHL Business Knowledge, Business Processes, Stakeholder Management, Feedback.</li> <li>Education Level: Vocational/Specialized/Technical/Certification.</li> <li>Experience Level: less than 2 years.</li> </ul> We offer: <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> Why join DHL Global Forwarding? We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a> Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: <ul> <li>The largest global network with more than 30,000 passionate employees</li> <li>The most efficient processes and fastest response times</li> <li>The best solutions and best customer service</li> </ul> Our Vision: The Logistics Company for the World. Our Mission: Excellence. Simply Delivered. Our Purpose: Connecting People, improving lives. Our Values: Respect & Results Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #LI-MEA

0 to 0 years Bayt

Customer Support Agent

On-site - Morocco 25 June 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Air Arabia is defined by a deeply human and collaborative culture, where trust, teamwork, and mutual support guide everyday operations. Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees. This people-centric mindset is reinforced by strong structure and process discipline, essential for quality, reliability, and safety in aviation. Performance, ambition, and a healthy competitive spirit contribute to the company’s drive, while innovation supports continuous improvement in a fast-evolving industry. Job : Job purpose: To act as the main contact for customers/Agents/GSAs regarding questions about products and services, complaints, flight alerts, and disruptions across the entire network. Helps monitor systems, finds and solves problems, and supports action plans to increase sales and improve customer experience, making sure productivity meets set goals and follows company policies and procedures. Key Result Responsibilities: <ul><li>Acts as the first contact for customers/travel agents/GSAs for questions, information, different types of requests, complaints, etc., ensuring all communication and information shared follow Company standards.</li><li>Supports the Contact Center teams by answering questions from different channels like: calls, website, email, social media, online chat, and messaging apps.</li><li>Understands customers'/travel agents' needs and guides them correctly, ensuring their issues are resolved quickly and satisfactorily. Follows up with customers/travel agents and internal departments as needed.</li><li>Provides correct information about products and services, including policies, tickets, reservations, extra services, and onboard products and services.</li><li>Helps handle special class bookings for FAM trips, barter tickets, incentives, and complimentary tickets according to agreed policies and procedures. Works with all involved parties to get necessary approvals.</li><li>Supports travel agents with system-related matters, including activating/deactivating accounts, creating users, resetting passwords, etc. Works with relevant parties and reports any issues when needed.</li><li>Helps handle cases of delayed, cancelled, or disrupted flights in a timely and professional manner regarding connection inquiries, availability of alternative flights, and hotel accommodation for long layovers. Coordinates with Operations/Dispatch for necessary changes and approvals.</li><li>Helps send flight disruption alerts and notifications to customers and all involved parties using SMS and email alerts. Fixes misconnections in case of cancellations, delays, and early departures by coordinating with Operations/Transfer Desk.</li><li>Builds/maintains effective and good relationships with other departments and stakeholders to ensure their support when needed.</li><li>Stays updated with market trends in sales and customer service. Conducts customer surveys as needed and suggests improvements to boost performance and enhance customer experience.</li><li>Performs any additional responsibilities as advised by the Supervisor/Line Manager. </li></ul> Required profile : Qualifications: <ul><li>High School/Diploma or equivalent; Bachelor's degree in a related field is preferred.</li><li>Can use technology systems and tools; skilled in Microsoft Office.</li><li>Fluent in English, French & Arabic Languages.</li></ul>Work experience: <ul><li>2+ years of related work experience in a similar customer service or support role in any service industry, preferably in aviation.</li><li>Has effective communication skills.</li><li>Is cost-aware, has effective persuasion and problem-solving skills.</li><li>Uses technical expertise and interpersonal skills to carry out new initiatives and achieve goals.</li><li>Can understand customer needs and guide them to the right channel.</li><li>Can identify problems and react quickly to different situations like angry customers, complaints, and special requests.</li><li>Able to work long hours and under pressure.</li><li>Shows the ability to contribute and successfully achieve business strategy and set KPIs.</li></ul> </div>

0 to 0 years Bayt

Customer Support Consultant

Remote - Morocco 25 June 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who we are? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists. What you need to succeed in this role: Excellent German (C1/C2 both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: Experience in customer or technical support role; Benefits: Fixed schedule: Monday to Friday, 10 AM–6 PM, CET Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Work-life balance; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! Internal job code : 33J </div>

0 to 0 years Naukri Gulf

Customer Service Advisor (German-English)

On-site - Morocco - Boulemane 12 June 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Who are we? Concentrix is an international company with a presence in more than 70 countries. We are leaders in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment. Your role as a Customer Service Advisor: As a Customer Service Advisor, you will play a vital role by:Meeting customer needs: Ensuring high-quality service by answering questions via phone, email, or chat.Problem solving: Identifying and handling inquiries or complaints to ensure customer satisfaction.Customer service: Providing tailored solutions to strengthen customer trust and loyalty.Contribute to continuous improvement: Share customer feedback to optimize our services and processes.What we offer you: At Concentrix, we place great value on appreciating our talent. Here are the unique benefits we offer to recognize your contribution:Attractive compensation with additional bonuses: Language bonus for our multilingual game-changers. Regularity bonus from the 12th month and performance-based bonuses. Special bonus for Ad El Adha.Excellent benefits: Option to work on-site or remotely (for those outside Rabat, Sal, Kintra, Agadir, Marrakech, Fez, and Meknes). Advantageous health insurance and supplementary pension after one year. Flexible working hours with the option of working from home after an initial training period. Free access to our gym. Safe and convenient transportation to your workplace.Continuous professional development to enhance your skills and acquire new, job-relevant knowledge.Dynamic work environment: Themed events and gifts throughout the year to promote team spirit.</div></section><section>Desired Candidate Profile<h2>The profile of our game-changers</h2>We are looking for talented individuals who:<ul><li>Fluency in German (speaking and writing required), English skills are an advantage.</li><li>They possess excellent communication skills, are well-organized, independent, and have a positive attitude.</li><li>Master digital tools and demonstrate a natural curiosity to adapt to new technologies.</li><li>Embrace challenges with enthusiasm and have a passion for customer satisfaction.</li></ul></section>

0 to 0 years Naukri Gulf

Customer Service Advisor - French Foundever

On-site - Morocco - Boulemane 5 May 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">As part of a young and dynamic team, your mission will be: <ul> <li>Advise and recommend to clients the packages and plans that best suit their interests;</li> <li>Respond to customer questions and requests regarding services, products, and their functionalities; Manage invoicing</li> <li>Process customer requests, manage disputes and invoice adjustments;</li> <li>Manage customer accounts;</li> <li>Provide basic technical support.</li> </ul> Following an initial paid training course of several weeks, you will benefit from a cycle of continuing training courses designed to promote your career within a multinational company that gives you the opportunities and the means to evolve. Search Profile <ul> <li>Very good flexibility in working hours to work 44 hours per week on a rotating basis;</li> <li>An excellent level of language proficiency in French, both spoken and written;</li> <li>A first experience REQUIRED as a technical advisor;</li> <li>Technical training (Computer Science, Networks, etc.);</li> <li>An ability to work independently as well as in a group;</li> <li>Availability 5 days a week;</li> <li>A good eye for detail;</li> <li>Good communication skills and a good business sense;</li> <li>A very good expression;</li> <li>Technical skills</li> </ul> Employee benefits and other In addition to a permanent employment contract (CDI), social security, private health insurance, and guaranteed transportation during closing hours, Foundever offers you: <ul> <li>A certified training course;</li> <li>A capped sales bonus;</li> <li>A performance bonus;</li> <li>A salary that increases over time;</li> <li>Subscribing to the CNSS;</li> <li>Private health insurance</li> <li>Club social</li> </ul> Like all positions in our company, this position is open to people with reduced mobility. </div></section><section>Desired Candidate ProfileVery good flexibility in working hours to work 44 hours per week on a rotating basis; <ul> <li>An excellent level of language proficiency in French, both spoken and written;</li> <li>A first experience REQUIRED as a technical advisor;</li> <li>Technical training (Computer Science, Networks, etc.);</li> <li>An ability to work independently as well as in a group;</li> <li>Availability 5 days a week;</li> <li>A good eye for detail;</li> <li>Good communication skills and a good business sense;</li> <li>A very good expression;</li> <li>Technical skills</li> </ul></section>

0 to 0 years Naukri Gulf

Customer Service Advisor - English Foundever

On-site - Morocco - Boulemane 5 May 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Job description As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1) As customer service is the lifeblood of the company, you will play a vital role in promoting the brand and its image through effective patient care and satisfaction. Among your attributes: <ul> <li>Responding to a wide variety of customer cases via phone and email</li> <li>Listening carefully to customer requests and demonstrating understanding</li> <li>Opting for the best route (appeal process) to handle the customer case</li> <li>Remain professional and calm in all situations</li> <li>Record and document customer cases in the appropriate tool</li> <li>Demonstrate an attitude that reflects the best possible image of the company</li> </ul> Benefits and others In addition to a permanent contract (CDI), social security, private health insurance and transportation provided for closing hours, Foundever offers: <ul> <li>Certification Training;</li> <li>A de-capped sales bonus;</li> <li>A performance bonus;</li> <li>An evolving salary;</li> <li>Subscription to the CNSS;</li> <li>A private health insurance</li> </ul> Like all the positions in our company, this position is open to people with reduced mobility </div></section><section>Desired Candidate ProfileRequired profile <ul> <li>Very good time flexibility to work 44 hours per week on a rotating basis;</li> <li>Have at least a baccalaureate</li> <li>Have an excellent command of business English (level C1 written and spoken)</li> <li>Proven experience in the commercial field, ideally in a call center, and preferably in a project focused on customer satisfaction</li> <li>Recognizes the field and values of meditation and its real benefits</li> </ul></section>

0 to 0 years Bayt

Assistant After-Sales Service Manager

On-site - Morocco 14 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Auto Nejma Maroc S.A. operates within a corporate culture driven by innovation, where agility, openness to new ideas and continuous improvement play a central role. This dynamic is balanced by a strong sense of collaboration, encouraging teamwork, supportive management and employee engagement. The company also relies on a solid organizational culture, ensuring rigor, efficiency and quality execution, while maintaining a clear focus on performance and results. This balance creates a stimulating, structured and collaborative work environment. Job : As part of the After-Sales Department and reporting to the After-Sales Service Manager, you will contribute to the operational management of the workshop's activity and the optimization of its performance. Acting as a key support to the After-Sales Manager, you will assist the teams daily in respecting Mercedes-Benz standards, monitoring performance indicators, and continuously improving service quality and customer satisfaction. Your responsibilities: <ul><li>Monitor workshop activity performance indicators and contribute to achieving operational objectives.</li><li>Participate in evaluating team performance and identifying recruitment and skills development needs.</li><li>Support teams in applying internal procedures and standards.</li><li>Ensure the follow-up of budgets related to consumables and fuel.</li><li>Oversee the proper follow-up of ongoing repairs and the smooth running of workshop operations.</li><li>Participate in implementing actions to improve customer satisfaction and experience.</li><li>Contribute to the development of the after-sales business and identify business opportunities.</li><li>Manage operational priorities: emergencies, immobilized vehicles, customer feedback, expert assessments, and courtesy vehicle management.</li></ul> Required profile : <ul><li>Engineering degree in Mechanical Engineering, Industrial Engineering, or equivalent.</li><li>You have at least one year of professional experience, ideally in the automotive or industrial sector.</li><li>You have a good understanding of workshop activities and the challenges related to after-sales service.</li><li>You are recognized for your organizational skills, reactivity, and ability to manage priorities.</li><li>You enjoy fieldwork and interacting with operational teams.</li><li>You have good analytical, communication, and coordination skills.</li><li>You are proficient in office software, especially Excel.</li><li>You have a good level of French.</li></ul> </div>

0 to 0 years Bayt

Service Station Manager

On-site - Morocco 7 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : Reporting to the Direct Network Management, you will be the main point of contact for the customer. Your main tasks will be: • Management and reliability of fuel and lubricant stocks • Establishment of daily and ten-day activity reports • Monitoring and collection of customer credits • Being the guarantor of service quality • Being the guarantor of the safety of teams and customers • Team management and animation • Customer prospecting Required profile : A Bachelor's degree (Bac +3) or preferably a Master's degree (Bac +4) in management, with proven experience, preferably in the oil sector or large retail. </div>

0 to 0 years Bayt

Service Logistics Manager

On-site - Morocco 2 July 2026

Logistics, Supply Chain & Procurement

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Date Posted: 2025-09-24Country: MoroccoLocation: Coline Business Center, n°442, La Coline II, Californie -Ain Chock- Casablanca,Casablanca,20190,MoroccoAt Otis, we move billions of people every day! How? Through our talented Team of more than 72,000 employees, who are passionate about what we do and what’s next. From our foundation of excellent products (escalators, elevators and moving walkways), to our next chapter of digital transformation, this is a great time to join our Company! Role Overview: We are seeking a highly skilled and motivated EMEA Service logistics Manager / Morocco BP to join our team. This professional will lead the end-to-end logistics and warehouse operations across Spare Parts and NE in Morocco. Own import flows, warehouse and parts handling governance, distribution to branches and job sites, inventory accuracy, E&O reduction, and compliance, while optimizing cost, service, and safety performance. To be the single point of contact for all field-relevant supply chain topics within the Operating Unit , translating EMEA SC strategy into local execution, managing non-catalogue sourcing, supporting savings delivery, and ensuring GBS performs its Source-to-Pay obligations , so that internal customers receive a consistent, professional, and compliant supply chain service within a healthy standard working week. On a typical day you will: 1) LOGISTICS a) Warehouse Management <ul><li>Supervise daily warehouse operations for spare parts, including receiving, put-away, picking, packing, and dispatch to branches.</li><li>Ensure inventory accuracy through robust cycle counting, adjustments, and reconciliation.</li><li>Maintain and execute SOPs & SLAs for receiving, storage, and delivery; enforce HSE standards.</li><li>Monitor E&O (Excess & Obsolete) and lead the E&O action plan to reduce exposure.</li><li>Review and propose safety stock levels to protect service while minimizing working capital.</li><li>Conduct root cause analysis for reported failures (delivery errors, stock discrepancies, damages) and implement corrective actions.</li><li>Manage warehouses team with focus on receiving/input coordination, storage, kitting/staging, and dispatch.</li><li>Supervise the coordination of deliveries of Service & NE to sites & to job sites in alignment with project schedules and site readiness.</li><li>Drive containers planning & forecasting to align inbound flows with project milestones.</li></ul>b) Imports Flow Management (Freight & Customs) <ul><li>Coordinate end-to-end freight (ocean/air/road/parcel) and customs clearance activities; ensure compliance with trade and customs regulations.</li><li>Minimize demurrage/detention and optimize document accuracy (HS codes, Incoterms, invoices, packing lists).</li><li>Execute freight & mode optimization based on cost, lead time, and criticality.</li><li>Monitor carrier performance, safety, and SLA adherence; resolve escalations and major/unprecedented issues promptly.</li></ul>c) Governance & Vendor Management <ul><li>Own Logistics contract governance and performance reviews; ensure strict execution of SOPs & SLAs.</li><li>Oversee invoices governance, ensuring accuracy, approvals, and timely dispute resolution.</li><li>Maintain the Logistics Vendor Master and Vendor Classification; ensure data quality and compliance.</li><li>Conduct logistics spend review & allocation correction; recommend cost-down opportunities and route-to-market changes.</li></ul>d) Planning, Performance & Financials <ul><li>Run Monthly performance reviews; publish KPIs and action plans.</li><li>Build financial forecasting (based on received cargo and planned flows) and provide pricing estimation to Commercial.</li><li>Lead major projects and continuous improvement initiatives (process, digital, layout, safety).</li><li>Ensure full compliance with HSE, customs, and trade requirements.</li></ul>2) SUPPLY CHAIN:a) Stakeholder Partnership and Internal Customer Management<ul><li>Serve as the single SC point of contact for all OU and country leadership, field operations, and internal customers</li><li>Manage all incoming SC queries through the Service Now platform, directing to the correct EMEA or Global Category Lead, or managing directly where appropriate</li><li>Represent the OU in SC governance forums, OU leadership meetings or internal meetings where SC topics are on the agenda</li><li>Provide regular communication to internal customers on SC strategy, policy changes, new tools, and savings initiatives</li><li>Manage change across the OU, supporting deployment of new SC processes, catalogue expansions and system changes</li></ul>b) Non-Catalogue Sourcing and Local Procurement<ul><li>Lead all non-catalogue sourcing activity in the OU including local RFQs, supplier selection and competitive procurement</li><li>Manage local supplier onboarding, PR to PO processing, contract loading, and system setup</li><li>Negotiate and execute local contracts, Local Term Agreements, and country-specific agreements in the local language where required</li><li>Manage deviation price negotiations for non-standard parts and services</li><li>Maintain local supplier relationships through regular review meetings and performance tracking</li><li>Support the transition of non-catalogue spend to catalogue, targeting 80% catalogued spend as the OU</li></ul>c) Strategic Relationship Management (OU BP) <ul><li>Planning, implementation, tracking and reporting by country/region</li><li>Ownership and execution of strategy at OU and country level (TBC)</li><li>PSR booking and loading at local BP level</li><li>Monthly OU scorecard, non-catalogue KPIs, root cause, corrective action</li><li>Track FRS non-catalogue KPIs assist with FRS/catalogue deployment</li></ul>c) Sourcing Governance and Sourcing <ul><li>Supplier / contract execution, facilitation, pipeline, sourcing calendar, coordination (Regional BP)</li><li>Review of Sourcing Review Board (SRB) sourcing events, sourcing decision and approval</li><li>Non-SRB sourcing events below (TBC) threshold, BP or Local CM decides</li></ul>d) Supplier Performance Management <ul><li>Supplier delivery management, first SC escalation after Operations query or (Add further)</li><li>Change Notification (CN) management at regional and local level</li><li>Annual standard price validation, escalate discrepancies to CM</li></ul>e) GBS Oversight and Source-to-Pay Governance<ul><li>Provide oversight of GBS (Genpact) resources performing Source-to-Pay transactions within the OU, monitoring KPIs and ensuring SLA compliance</li><li>Escalate GBS performance failures through the formal Genpact escalation process, not absorbing GBS work as a default response to underperformance</li><li>Support GBS with context and supplier information required for transaction processing</li><li>Where GBS is not yet deployed in a market, document the gap formally and escalate to the EMEA OU BP Team Leader and VP for a resource decision, this is not a default BP responsibility</li></ul>f) Category Support and EMEA Alignment<ul><li>Provide OU and country operational data, volume forecasts, and local supplier intelligence to Category Management teams</li><li>Support EMEA and Global Category Sourcing Teams regarding EMEA-wide agreements and opportunities</li><li>Collaborate with Category Teams to convert non-catalogue purchases into standard catalogues</li><li>Provide local feedback on category strategy, representing OU requirements in category reviews</li><li>Assist with FRS and catalogue testing, deployment, and change management</li></ul>3-Required Qualifications & Experience <ul><li>Bachelor’s degree in Supply Chain, Logistics is preferred, Business, or related field</li><li>BA or BS degree with 5+ years supply chain or procurement experience + Logistics.</li><li>Languages: French and English required (both); additional languages are a plus.</li></ul>Essential Experience<ul><li>Minimum 4 years’ experience in logistics, inventory Management, freight procurement, and customs coordination managing 3PL/4PL is a plus (elevators/industrial manufacturing experience preferred).</li><li>Demonstrated experience in non-catalogue or indirect procurement, local sourcing, and supplier relationship management</li><li>Proven ability to manage cross-functional stakeholder relationships and align competing priorities</li><li>Experience operating in a matrix organisation, managing multiple reporting lines and priorities simultaneously</li><li>Track record of delivering savings through structured negotiation and spend management</li><li>Experience with ERP systems (JDE preferred) and procurement tools (K2, Service Now)</li><li>Proficiency in Microsoft Excel, PowerPoint, and Access for reporting and analysis</li></ul>What You Will Need to be Successful: <ul><li>Experience working across multiple countries or OU geographies</li><li>Familiarity with the EMEA regulatory environment including EU Working Time Directive and local labour law requirements</li><li>Experience managing GBS or outsourced transactional teams</li></ul>What can we offer you? <ul><li>The chance to work for an industry leading company and a global brand.</li><li>A culture that encourages innovation and appreciates our talent is the key to our success.</li><li>Competitive compensation package.</li><li>Growth opportunities in a multinational environment.</li></ul>#buildwhatsnext If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.  Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.   You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.   When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.   We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.    Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.   Become a part of the Otis team and help us #Buildwhatsnext!  Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms </div>

0 to 0 years Bayt

Service Delivery Manager

On-site - Morocco 30 June 2026

Information Technology

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency. Job : <ul><li>Interface with Executives, IT Management, and End Users to define business, financial, and operational requirements.</li><li>Develop standards and best practices for use across multiple projects.</li><li>Lead definition of scope and objectives for new and requested projects, involving all relevant stakeholders and ensuring technical feasibility.</li><li>Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.</li><li>Ensure projects are delivered on-time, within scope, and within budget using Project Management deliverables such as project plans, project budgets, status reports, and risk/issue logs.</li><li>Report and escalate to IT management and the IT Steering Committee as needed.</li><li>Effectively manage, document, and communicate project risk.</li><li>Manage project documentation, agreements, and contracts.</li><li>Collaborating with technical design teams to set standards for software, hardware, and security.</li></ul> Required profile : Job Offer Description <ul><li>Interface with Executives, IT Management, and End Users to define business, financial, and operational requirements.</li><li>Develop standards and best practices for use across multiple projects.</li><li>Lead definition of scope and objectives for new and requested projects, involving all relevant stakeholders and ensuring technical feasibility.</li><li>Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.</li><li>Ensure projects are delivered on-time, within scope, and within budget using Project Management deliverables such as project plans, project budgets, status reports, and risk/issue logs.</li><li>Report and escalate to IT management and the IT Steering Committee as needed.</li><li>Effectively manage, document, and communicate project risk.</li><li>Manage project documentation, agreements, and contracts.</li><li>Collaborating with technical design teams to set standards for software, hardware, and security.</li></ul> Required Skills and Experience <ul><li>University Degree in Software/ Computer Engineering (Bac+4) or equivalent combination of education and work experience.</li><li>At least 3 years of related experience in Service Delivery Management.</li><li>Good computer skills and the ability to use business support software.</li><li>Strong customer service, project management, and quality control skills.</li><li>Resource planning skills</li><li>Strong project and vendor management skills</li><li>Experience with cloud migrations and management preferred, but not required</li><li>Excellent communication, research, analytic, project management, and documentation skills</li><li>Ability to handle multiple, concurrent, projects; manage vendors effectively and be responsive to users and IT staff in a timely manner.</li></ul> </div>

0 to 0 years Naukri Gulf

Customer Support Consultant

On-site - Morocco - Boulemane 7 July 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists.</div></section><section>Desired Candidate ProfileExcellent German (C1/C2 both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).Will be a great plus: Experience in customer or technical support role;</section>

0 to 0 years Naukri Gulf

Customer Experience Consultant

On-site - Morocco - Boulemane 6 July 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We have an opportunity for a Customer Experience Consultant to join for one of the integrated solutions for one of our Strategic Global Accounts to join our in Casablanca, Morocco for one of our South-west European operations. <ul ><li >Strong experience in logistics, freight forwarding, or supply chain operations is required. (Customer experience exposure in previous experiences is not mandatory)</li><li >Customer-centric mindset.</li><li >Good knowledge of MS Excel and experience working with multiple systems.</li><li >Fluency in English, French, and Arabic is required. Knowledge of Spanish would be an advantage.</li><li >Problem-solving and critical thinking skills.</li><li >Teamwork and team mindset.</li><li >Excellent interpersonal and communication skills.</li><li >Energetic, well-organized, self-initiated, and good coordination skills are a must.</li></ul></div></section><section>Desired Candidate Profile<ul><li> </li></ul></section>

0 to 0 years Naukri Gulf

Customer Experience Partner

On-site - Morocco - Boulemane 2 July 2026

Logistics, Supply Chain & Procurement

0 to 0 years Bayt

German-Speaking Customer Service Agents (M/F)

On-site - Morocco 15 May 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : DXC – CDG stands out for a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation shape priorities. This dynamic is balanced by a collaborative culture, fostering trust, empowerment and close managerial support. It also integrates an innovation dimension, encouraging initiative, adaptability and experimentation. Finally, a well-established organizational culture provides structure, ensuring process rigor, reliability and operational efficiency. Job : DXC Technology Morocco is currently expanding its German-speaking support teams and is looking for dynamic Customer Service Agents to join an international and fast-growing environment. If you are passionate about communication, customer experience, and multicultural environments, this opportunity is for you.  Main Responsibilities: <ul> <li> Provide professional customer support in German via phone, email, and/or chat</li> <li> Handle customer requests efficiently while ensuring a high level of service quality</li> <li> Ensure customer satisfaction and maintain a positive customer experience</li> <li> Follow internal procedures and quality standards</li> <li> Collaborate with different teams in a dynamic international environment</li> </ul> Required profile : <ul> <li> Excellent command of German is mandatory (written and spoken)</li> <li> Strong communication and interpersonal skills</li> <li> Customer-oriented mindset with problem-solving abilities</li> <li> Previous experience in customer service or call center is a plus</li> <li> Good level of English and/or French is appreciated</li> <li> Comfortable using digital tools and working in a fast-paced environment</li> </ul> Why Join DXC Technology? <ul> <li> International and multicultural workplace</li> <li> Career growth opportunities</li> <li> Professional onboarding and continuous training</li> <li> Dynamic and supportive teams</li> <li> Attractive working conditions</li> </ul> German-speaking candidates will be highly prioritized. Ready to take the next step in your career? Apply now and become part of DXC Technology Morocco. </div>

0 to 0 years Bayt

Assistant After-Sales Service Manager

On-site - Morocco 14 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Auto Nejma Maroc S.A. operates within a corporate culture driven by innovation, where agility, openness to new ideas and continuous improvement play a central role. This dynamic is balanced by a strong sense of collaboration, encouraging teamwork, supportive management and employee engagement. The company also relies on a solid organizational culture, ensuring rigor, efficiency and quality execution, while maintaining a clear focus on performance and results. This balance creates a stimulating, structured and collaborative work environment. Job : As part of the After-Sales Department and reporting to the After-Sales Service Manager, you will contribute to the operational management of the workshop's activity and the optimization of its performance. As a true link to the After-Sales Manager, you will support the teams daily in respecting Mercedes-Benz standards, monitoring performance indicators, and continuously improving service quality and customer satisfaction. Your responsibilities: <ul><li>Monitor the workshop's activity performance indicators and contribute to achieving operational objectives.</li><li>Participate in evaluating team performance and identifying recruitment and skills development needs.</li><li>Support teams in applying internal procedures and standards.</li><li>Ensure monitoring of budgets related to consumables and fuels.</li><li>Ensure proper monitoring of ongoing repairs and the smooth running of workshop operations.</li><li>Participate in implementing actions to improve customer satisfaction and experience.</li><li>Contribute to the development of the after-sales business and the identification of business opportunities.</li><li>Manage operational priorities: emergencies, immobilized vehicles, customer returns, expert assessments, and courtesy vehicle management.</li></ul> Required profile : <ul><li>Engineering degree in Mechanical Engineering, Industrial Engineering, or equivalent.</li><li>You have at least one year of professional experience, ideally in the automotive or industrial sector.</li><li>You have a good understanding of workshop activities and the challenges related to after-sales.</li><li>You are recognized for your organizational skills, responsiveness, and ability to manage priorities.</li><li>You enjoy fieldwork and interacting with operational teams.</li><li>You have good analytical, communication, and coordination skills.</li><li>You are proficient in office software, especially Excel.</li><li>You have a good level of French.</li></ul> </div>

0 to 0 years Naukri Gulf

Nespresso B2B Bilingual Customer Service Agent Foundever

On-site - Morocco - Rabat 5 May 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"> As a B2B Agent, you will be responsible for managing and nurturing relationships with our business clients. Your role will involve understanding their needs, providing exceptional service, and ensuring their satisfaction with Nespresso products. You will be part of a team that prioritizes excellence and client satisfaction. <ul> <li>Handle B2B customer inquiries and provide solutions on time.</li> <li>Build and maintain strong relationships with business clients.</li> <li>Understand client needs and offer tailored solutions.</li> <li>Collaborate with team members to ensure a seamless customer experience.</li> <li>Meet and exceed performance metrics and targets.</li> </ul></div></section><section>Desired Candidate ProfileExperience working with businesses in a customer service or sales capacity. Excellent communication and interpersonal skills. Ability to work shifts from 1 PM to 4 AM on a rotational basis. Strong problem-solving skills and attention to detail. Proficiency in using CRM systems and other relevant software. Proficiency in both French and English.</section>

0 to 0 years Naukri Gulf

Customer Services Sales Representative

On-site - Morocco - Boulemane 15 June 2026

Sales

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Apply now for the position of Customer Services Sales Representative, and you will Drive New orders and Revenue generation for CS, and actively participate in service continuity and customer satisfaction, based in Casablanca, Morocco. Your will: Act as main customers contact regarding Sales topics, and take all necessary actions to ensure high contract capture rate results Be responsible for preparing, approving by appropriate responsible, and archiving all CS sales related documentation, including customer documentation Establish and maintain contact with customers across your area of responsibility, and provide them with constant support Maintain contact with all internal stakeholders to provide business support and to share all necessary information at the right time and on a periodic basis Lead the CS tenders and public contracts through all dedicated processes Support EQ Sales team to sign POS maintenance contracts Use your in-depth knowledge and your analytical thinking to execute superior strategy Be responsible for achieving annual targets on New order, Revenue, Price increase, Contract s capture rate Work closely with the PM team to ensure that final acceptance documents for public contracts are signed on time Follow up all T&M offers by setting up customer discussions to ensure the reception of POs on time</div></section><section>Desired Candidate Profile<ul><li>Bachelor s degree in engineering or equivalent</li><li>Proven knowledge of the medical imaging industry and strong understanding of customer services requirements</li><li>Customer-oriented mindset, and advanced ability to build strong relationships</li><li>Strong communication skills, active listening, and interpersonal skills</li><li>Resilient and persistent, you showed ability to manage tough negotiations and to follow up on open topics</li><li>Well organized and flexible, you effectively manage your time</li><li>Accountable and result oriented</li><li>Ability to work with different teams, and to solve problems</li><li>Strong oral and written communication skills in Arabic, French and English.</li></ul></section>

Full Time 0 to 0 years DHL jobs

OFR Export Operations and Customer Service Specialist

On-site - Morocco - Grand Casablanca 1 June 2026

<div>OFR Export Operations and Customer Service Specialist Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. DHL Global Forwarding has an opening for OFR Export Operations and Customer Service Specialist in Morocco. In this role, you will ensure the delivery from A-Z of all the operations process related to OFR shipments. Join us in connecting people and improving lives! In this OFR Export Operations and Customer Service Specialist position <ul> <li>You will handle day-to-day shipments and operational activities of Bulk Ocean Freight, including all types of sea shipments.</li> <li>You will liaise with origins and destinations for forecasting and maintain close contact with the sales department and department supervisor.</li> <li>You will place booking orders with shipping lines via appropriate systems.</li> <li>You will ensure that shipments adhere to customs regulations of Morocco and other applicable countries.</li> <li>You will send Bill of Lading (BL) instructions to shipping lines and verify that all information in the bill of lading is correct.</li> <li>You will coordinate with depots for the fitting of flexi tanks and with truckers to pick up containers based on customer-requested dates.</li> <li>You will coordinate with brokers to manage customs formalities.</li> <li>You will check and prepare all necessary documents to complete export-import processes and customs clearance.</li> <li>You will send invoices within 4 days from departure and within 3 days after arrival for imports.</li> <li>You will ensure the collection of containers from shipping line depots.</li> <li>You will provide complete and accurate information to customers in a timely manner.</li> <li>You will coordinate daily operations and the movement of goods, including hazardous cargo.</li> <li>You will prepare all required shipping documents accurately and on time, and assist customers in identifying appropriate transport modes.</li> <li>You will deliver all documents on time to customers, brokers, shipping lines, and truckers.</li> <li>You will maintain an optimal level of customer satisfaction.</li> <li>You will ensure and control file results, including gross profit (GP), costs, and revenue.</li> <li>You will consolidate all operational data at month-end for KPI reporting and analyze performance.</li> <li>You will have the responsibility and authority to approve or reject non-conforming freight and containers.</li> <li>You will check that all information in the Bill of Lading is accurate.</li> <li>You will handle all customer complaints in coordination with shipping lines and the station network, and implement corrective actions in case of any issues or challenges.</li> </ul> Qualifications & Experience <ul> <li>Bachelors degree</li> <li>2-4 Years of experience</li> </ul> Languages <ul> <li>Fluent in French</li> <li>Fluent in Arabic</li> <li>Fluent in English</li> </ul> We offer: <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development.</li> <li>Competitive salary.</li> </ul> Why join DHL Global Forwarding? We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a> Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: <ul> <li>The largest global network with more than 30,000 passionate employees</li> <li>The most efficient processes and fastest response times</li> <li>The best solutions and best customer service</li> </ul> Our Vision: The Logistics Company for the World. Our Mission: Excellence. Simply Delivered. Our Purpose: Connecting People, improving lives. Our Values: Respect & Results Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #LI-MEA</div>

Full Time 0 to 0 years DHL jobs

Service Point Advisor

On-site - Morocco - Grand Casablanca 3 July 2026

<div>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express<hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";">ABOUT THE ROLE :</h2>Deliver a high level of customer service at the Service Point, ensuring excellent customer experience while promoting DHL products and services, and contributing to revenue and shipment targets achievement.<hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";">YOUR TASKS :</h2><ul Segoe UI"; font-size: 14px;"><li>Act as a brand ambassador for DHL, providing professional, friendly and courteous service to all customers.</li><li>Handle walk-in customers efficiently, ensuring immediate attention and response to their shipping needs.</li><li>Promote and sell DHL products and value-added services to achieve revenue and shipment targets.</li><li>Build and maintain strong relationships with new and existing customers, including local stakeholders (e.g. mall management).</li><li>Follow up on customer enquiries and ensure accurate information is provided on services, pricing, transit times and documentation requirements.</li><li>Manage customer complaints effectively and implement corrective actions to avoid recurrence.</li><li>Ensure compliance with Service Point procedures and GSOP standards, including safety and operational processes.</li><li>Maintain accurate daily operations including shipment processing, manifesting and CIA checks.</li><li>Ensure proper handling and reconciliation of cash, including float management and CAA compliance.</li><li>Maintain Service Point readiness by ensuring availability of supplies, equipment and proper functioning of tools.</li><li>Identify opportunities to improve customer experience, processes and service quality.</li><li>Contribute to achieving KPIs such as NPA, revenue targets (RPD / SPD) and year-on-year growth objectives.</li><li>Work collaboratively with internal teams to ensure seamless service delivery and customer satisfaction.</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";">YOUR PROFILE :</h2>Minimum Bac +2 or equivalent qualification. Strong customer service orientation with a passion for delivering excellent customer experience. Good command of French, spoken and written. Good organizational skills with ability to manage priorities and workload effectively. Ability to work under pressure in a fast-paced and time-sensitive environment. Strong interpersonal and communication skills. Good knowledge of service industry practices; logistics or international business knowledge is an advantage. Presentable, professional and customer-focused attitude.Competencies: Problem Solving: Takes ownership of customer enquiries and provides effective solutions. Customer Orientation: Builds long-term relationships and ensures customer satisfaction. Planning & Organizing: Manages daily tasks efficiently to meet operational and sales targets. Results Orientation: Focuses on achieving revenue, shipment and service KPIs. Teamwork: Works collaboratively and contributes to a positive team environment. Communication: Communicates clearly and effectively with customers and internal stakeholders. Attention to Detail: Ensures accuracy in transactions, documentation and cash handling</div>

Customer Service Jobs in Morocco

Customer Relationship Manager

Customer Specialist

Customer Support Agent

Customer Support Consultant

Customer Service Advisor (German-English)

Customer Service Advisor - French Foundever

Customer Service Advisor - English Foundever

Assistant After-Sales Service Manager

Service Station Manager

Service Logistics Manager

Service Delivery Manager

Customer Support Consultant

Customer Experience Consultant

Customer Experience Partner

German-Speaking Customer Service Agents (M/F)

Assistant After-Sales Service Manager

Nespresso B2B Bilingual Customer Service Agent Foundever

Customer Services Sales Representative

OFR Export Operations and Customer Service Specialist

Service Point Advisor

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Customer Service Jobs in Morocco

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