Customer Service Jobs in Morocco

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market. </p><br><br> <br> Job : <p>On behalf of a renowned company specializing in the manufacture of metal packaging, we are recruiting a Customer Service Officer based in Agadir.</p><br><br><p><strong>Main responsibilities:</strong></p><br><br><ul><li>Manage customer orders, quotes, and the creation of purchase orders in the ERP system.</li><li>Track orders, production plans, and delivery schedules to ensure deadlines are met.</li><li>Ensure daily communication with customers and disseminate company communications.</li><li>Handle customer complaints, service incidents, and sample requests.</li><li>Coordinate with the Production, Planning, and Logistics departments, particularly regarding shipping schedules, loading orders, returns, and reusable packaging.</li><li>Negotiate sea freight rates if applicable.</li><li>Participate in new product launches, commercial activities, as well as occasional customer visits, meetings, and trade shows.</li><li>Prepare requests for credit/debit notes and pro-forma invoices, and follow up on billing-related disputes.</li><li>Manage customer master data, financial data, item data, and graphic specifications.</li><li>Update sales forecasts (if applicable), monitor stock performance, and contribute to the reduction of obsolete stock.</li><li>Develop key performance indicators (KPIs), operational reports, and commercial analyses.</li><li>Manage technical, commercial, and export documentation, including export controls.</li></ul> <br> Required profile : <ul><li>Associate's or Bachelor's degree (2/3 years) in business management, supply chain, logistics, or equivalent.</li><li>At least 3 years of experience in a similar role in customer service, order processing (ADV), or an industrial environment.</li><li>Proficiency in Enterprise Resource Planning (ERP) software (SAP/Oracle preferred) and advanced Excel skills.</li><li>Excellent command of French and good level of English.</li><li>Organizational skills, attention to detail, autonomy, and excellent interpersonal skills.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Purpose of the Job <br></span><p>The Customer Service Executive plays a key role in delivering exceptional customer service by managing customer interactions, resolving queries, and maintaining customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a customer-centric approach to enhance customer experience and support business objectives.</p><br><br>Job Description <br><ul> <li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li> <li>Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.</li> <li>Build and maintain strong customer relationships by providing a positive experience.</li> <li>Identify and resolve customer issues efficiently while adhering to company policies.</li> <li>Coordinate with internal teams (sales, logistics, finance, etc.) to resolve escalated issues.</li> <li>Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.</li> <li>Process and track customer orders, ensuring accurate and timely delivery.</li> <li>Keep customers informed about the status of their orders and address any delivery concerns.</li> <li>Gather and record customer feedback to improve services and customer satisfaction.</li> <li>Prepare regular reports on customer service metrics, including response time, issue resolution, and customer satisfaction.</li> <li>Maintain up-to-date knowledge of the company’s products and services to provide accurate information to customers.</li> <li>Educate customers about new products, services, and promotions to enhance the customer experience.</li> <li>Collaborate with the customer service team to develop best practices and improve workflows.</li> <li>Participate in training programs to enhance customer service skills and knowledge.</li> </ul><br>Job Requirements - Experience and Education <br><ul> <li>Bachelor’s degree in business, communications, or related field preferred.</li> <li>2+ years of experience in customer service or a related field.</li> <li>Proficient in CRM software (e.g. Salesforce) and MS Office.</li> <li>Ability to work in a fast-paced environment and manage multiple tasks.</li> <li>Ability to maintain a positive attitude under pressure.</li> </ul><br>Leadership Behaviors <br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate &amp; break silos<br>Execution &amp; Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills <br> </div>

<p><font dir="auto" ><font dir="auto" >Do you want to work in a dynamic environment, with continuous training and professional growth? Do you speak fluent Spanish and are you looking to start or boost your career without prior experience? This is your gateway to a future full of OPPORTUNITIES! Be the friendly and professional face our Spanish-speaking clients need.</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Attending to and accompanying clients, providing personalized and effective solutions.</font></font></li><li><font dir="auto" ><font dir="auto" >Work autonomously to achieve and exceed team goals.</font></font></li><li><font dir="auto" ><font dir="auto" >Representing the values ​​of a leading, multinational, and committed company.</font></font></li></ul><p><strong><font dir="auto" ><font dir="auto" >What we offer:</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >CDI contract from day one</font></font></li><li><font dir="auto" ><font dir="auto" >Initial paid training 100%.</font></font></li><li><font dir="auto" ><font dir="auto" >Comprehensive health insurance and CNSS coverage for your peace of mind.</font></font></li><li><font dir="auto" ><font dir="auto" >Continuous training and professional development program so you never stop growing.</font></font></li><li><font dir="auto" ><font dir="auto" >Inclusive, multicultural work environment full of positive energy.</font></font></li><li><font dir="auto" ><font dir="auto" >Real opportunities for internal promotion.</font></font></li><li><font dir="auto" ><font dir="auto" >Good recommendations (Sponsorship).</font></font></li><li><font dir="auto" ><font dir="auto" >Movie tickets, shopping vouchers and much more.</font></font></li><li><font dir="auto" ><font dir="auto" >Social activities, exclusive events and many more benefits.</font></font></li><li><font dir="auto" ><font dir="auto" >Continuing education</font></font></li></ul><p><font dir="auto" ><font dir="auto" >Ready to take the next step? Come and join our team in Tangier. Your future starts here.</font></font></p><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" ><font dir="auto" >People with fluent Spanish (C1), experience is not necessary!</font></font></li><li><font dir="auto" ><font dir="auto" >Basic computer skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent communication skills, both oral and written.</font></font></li><li><font dir="auto" ><font dir="auto" >Positive attitude, motivation and passion for customer service.</font></font></li><li><font dir="auto" ><font dir="auto" >Organization, patience and ability to manage stress.</font></font></li></ul>

<p>Wie zijn wij? Concentrix is een internationaal bedrijf dat actief is in meer dan 70 landen. Wij blinken uit in het verbeteren van de klantervaring en het optimaliseren van bedrijfsprocessen. We helpen organisaties te transformeren en uitmuntendheid te bereiken binnen een inclusieve, samenwerkingsgerichte en innovatieve omgeving.</p><p>Jouw missie als Klantenservicemedewerker Als Klantenservicemedewerker speel je een essenti le rol door:</p><ul><li>In te spelen op de behoeften van klanten : Het bieden van een hoogwaardige service door vragen te beantwoorden via telefoon, e-mail of chat.</li><li>Problemen op te lossen : Het identificeren en behandelen van verzoeken of klachten om klanttevredenheid te garanderen.</li><li>Klanten te binden : Het aanbieden van gepersonaliseerde oplossingen om vertrouwen en loyaliteit te versterken.</li><li>Bij te dragen aan continue verbetering : Het delen van klantenfeedback om onze diensten en processen te optimaliseren.</li></ul><p>Wat wij jou bieden Bij Concentrix staat de waardering van talent centraal. Dit zijn de unieke voordelen die wij bieden om jouw inzet te erkennen:</p><ul><li>Een aantrekkelijke verloning met extra bonussen : Zeer aantrekkelijke taalpremie. Regelmatigheidspremie vanaf de 12 maand en motiverende prestatiebonussen. Speciale premie voor A d El Adha.</li><li>Uitstekende sociale voordelen : Voordelige ziektekostenverzekering en aanvullend pensioen na n jaar.</li><li>Flexibele werktijden met de mogelijkheid tot telewerk na de inwerkperiode.</li><li>Gratis toegang tot onze fitnessruimte.</li><li>Vervoer geregeld zodat je veilig en zonder logistieke zorgen naar je werk kunt komen.</li><li>Continue opleidingen om je vaardigheden te ontwikkelen en nieuwe, functiegerichte kennis op te doen.</li><li>Een dynamische werkomgeving : Thematische activiteiten en geschenken doorheen het jaar om de teamspirit te versterken.</li></ul><p>Ons rekruteringsproces</p><ul><li>Online testen (1 uur) : Na ontvangst van je sollicitatie ontvang je een e-mail met een uitnodiging voor een reeks online tests. Deze interactieve evaluaties zijn ontworpen om je taalvaardigheden, technische competenties en persoonlijkheid in de verf te zetten. Een cruciale stap om je potentieel te ontdekken en je te onderscheiden.</li><li>Telefonisch gesprek : Een verkennend gesprek met een lid van ons rekruteringsteam om Concentrix te ontdekken en de match met jouw profiel te bevestigen.</li><li>Persoonlijk gesprek : Een diepgaand gesprek om je vaardigheden te valideren en je ambities af te stemmen op onze cultuur.</li></ul><p>Klaar om de uitdaging aan te gaan? Sluit je aan bij het Concentrix-avontuur, waar innovatie en excellentie samenkomen!</p><p><strong>Desired Candidate Profile</strong></p><p>Het profiel van onze Game-Changers Wij zijn op zoek naar talenten die:</p><ul><li>Het Nederlands perfect beheersen , zowel schriftelijk als mondeling.</li><li>Beschikken over uitstekende communicatieve vaardigheden, georganiseerd en autonoom zijn en een positieve houding aannemen.</li><li>Digitale tools beheersen en van nature nieuwsgierig zijn naar nieuwe technologie n.</li><li>Uitdagingen met enthousiasme aangaan en gepassioneerd zijn door klanttevredenheid.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market. </p><br><br> <br> Job : <p>We are recruiting for our client in Casablanca, a <strong>Customer Advisor</strong>.<br> </p><br><br><p><u><strong>Main missions:</strong></u></p><br><br><ul><li>Welcome, inform, and assist clients with their requests.</li><li>Handle calls, emails, and client requests.</li><li>Identify client needs and propose suitable solutions.</li><li>Ensure effective follow-up of cases and complaints.</li><li>Build customer loyalty by providing quality service.</li><li>Maintain a high level of customer satisfaction.</li><li>Respect company procedures and quality standards.</li></ul> <br> <br> Required profile : <ul><li>Associate's degree (Bac+2) or higher, preferably in management, commerce, or customer relations.</li><li>Proven experience in a similar role is desired.</li><li>Excellent oral and written communication skills.</li><li>Proficiency in French; knowledge of English is an asset.</li><li>Good command of computer tools.</li><li>Listening skills, customer focus, and interpersonal ease.</li><li>Rigor, organization, and teamwork spirit.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Join a dynamic company in the <strong>Distribution</strong> sector! We are looking for a <strong>Customer Service Representative</strong> for our <strong>Bouskoura</strong> site. Your role will be central to our customers' satisfaction, ensuring excellent service and building lasting relationships of trust.</p><br><br><p>The main goal of this position is to guarantee an exceptional customer experience, build customer loyalty, and actively contribute to achieving commercial objectives through proactive management of requests and expectations.</p><br><br><p>Your main tasks will include:</p><br><br><ul><li>Welcoming and advising customers with professionalism and kindness.</li><li>Handling customer requests (information, orders, complaints) efficiently and personally.</li><li>Managing and tracking customer files, ensuring smooth communication.</li><li>Participating in customer loyalty through regular and quality follow-up.</li><li>Collaborating with internal teams to ensure the best response to customer needs.</li><li>Contributing to the continuous improvement of customer service processes.</li></ul> <br> Required profile : <p>Money transfer company seeks customer service representatives in Bouskoura.</p><br><br><p>Missions:</p><br><br><p>-Welcome, listen to, and advise customers in the branch.<br>-Identify needs and offer personalized solutions.<br>-Maintain a relationship of trust and ensure customer portfolio loyalty.<br>-Prospect for new clients.<br>-Contribute to customer satisfaction through quality service delivery.</p><br><br><p>Required skills:</p><br><br><p>-Knowledge of sales and negotiation techniques.<br>-Good oral and written communication skills.<br>-Listening and communication skills.<br>-Customer focus and service orientation.<br>-Team spirit and rigor.<br>-Ability to manage priorities and stress.</p><br><br><p>Training and experience:</p><br><br><p>-Bac +2 / Bac +3 in Commerce, Management, Marketing, or equivalent.<br>-1 to 2 years in a similar role (customer relations, sales, commercial service).</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.</p><br><br><p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.</p><br><p>True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p><br><p>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <u>accommodation-request_mb@oracle.com</u> or by calling 1-888-404-2494 in the United States.</p><br><p>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p><br><br>Responsibilities:<br><p>In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters.</p><br><br>Qualifications:<br><p>Career Level - IC1</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br> <br> Job : <p><u><strong>Your mission:</strong></u></p><br><br><p>As a Customer Advisor, you will play a key role in the quality of the customer experience by:</p><br><br><ul><li>Responding to customer requests via phone, email, or chat.</li><li>Identifying and resolving problems or complaints to ensure their satisfaction.</li><li>Offering personalized solutions to strengthen customer loyalty.</li><li>Contributing to the continuous improvement of services by sharing customer feedback and needs.</li></ul> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:</p><br><br><ul><li>Are perfectly fluent in French, both spoken and written.</li><li>Have excellent communication skills, are organized, independent, and positive.</li><li>Are proficient with digital tools and curious about new technologies.</li><li>Enjoy taking on challenges and are customer satisfaction-oriented.</li></ul><p><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>Upon receipt of your application, you will receive an email inviting you to take a series of interactive tests to assess your language and technical skills, and your personality.<br>2 Phone conversation<br>A first conversation with a member of the recruitment team to discover Concentrix and confirm your suitability for the role.<br>3 In-person interview</p><br><br><p>A meeting to learn more about your profile and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive remuneration</p><br><br><ul><li>Language bonus for multilingual profiles</li><li>Performance bonuses</li><li>Regularity bonus starting from the 12th month</li><li>Special Eid Al Adha bonus</li></ul><p><u><strong>Social benefits:</strong></u></p><br><br><ul><li>Beneficial health insurance</li><li>Supplementary pension after one year</li><li>Flexible hours with the possibility of remote work after integration</li><li>Free access to the gym</li><li>Transport provided</li><li>Continuous training programs</li></ul><p><u><strong>Dynamic work environment:</strong></u></p><br><br><ul><li>Internal events and activities throughout the year</li><li>Activities aimed at strengthening team spirit and company culture</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br> <br> Job : <p><strong>Your mission:</strong></p><br><br><p>As a Customer Advisor, you will play a key role in the quality of the customer experience by:</p><br><br><p>• Responding to customer requests via phone, email, or chat.<br>• Identifying and resolving problems or complaints to ensure their satisfaction.<br>• Proposing personalized solutions to strengthen customer loyalty.<br>• Contributing to the continuous improvement of services by sharing customer feedback and needs.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:</p><br><br><p>• Have a perfect command of French, both spoken and written.<br>• Possess excellent communication skills, are organized, independent, and positive.<br>• Are proficient with digital tools and are curious about new technologies.<br>• Enjoy taking on challenges and are customer satisfaction-oriented.</p><br><br><p><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to assess your language and technical skills, and your personality.<br>2 Phone conversation<br>A first conversation with a member of the recruitment team to discover Concentrix and confirm your suitability for the position.<br>3 In-person interview<br>A meeting to deepen your profile and align your ambitions with our company culture.What we offer you:</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive remuneration</p><br><br><p>• Language bonus for multilingual profiles</p><br><br><p>• Performance bonuses</p><br><br><p>• Regularity bonus starting from 12 months</p><br><br><p>• Special Eid al-Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Complementary pension after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided<br>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal events and activities throughout the year<br>• Activities aimed at strengthening team spirit and company culture<br>&nbsp;</p><br><br> <br><br> </div>

<p>Foundever is recruiting customer service representatives for its Yaacoub El Mansour site for a client operating in the large retail and home appliance sector. The role involves providing back-office and front-office customer assistance, focusing on customer loyalty and satisfaction by offering complete and reliable solutions to their requests.</p><p>Key Responsibilities:</p><ul><li>Receive customer calls, process chats and emails.</li><li>Listen to and diagnose customer needs to provide appropriate solutions.</li><li>Apply defined processes and master tool usage.</li><li>Report any information that helps identify malfunctions or improve procedures.</li><li>Contribute to the smooth running of the service.</li><li>Ensure qualitative and quantitative objectives set by management are met.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Profile Required:</p><ul><li>Baccalaureate degree or higher.</li><li>First experience in customer service and back office is desirable.</li><li>Knowledge of renewable energies and new technologies is desirable.</li><li>Very good level of French (spoken and written).</li><li>Good listening and service skills.</li><li>Good knowledge of computer tools.</li><li>Assiduous, committed, punctual.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br> <br> Job : <p><u><strong>Your mission:</strong></u></p><br><br><p>As a Customer Advisor, you will play a key role in the quality of the customer experience by:</p><br><br><p>• Responding to customer requests via phone, email, or chat.<br>• Identifying and resolving problems or complaints to ensure their satisfaction.<br>• Offering personalized solutions to strengthen customer loyalty.<br>• Contributing to the continuous improvement of services by sharing customer feedback and needs.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:</p><br><br><p>• Perfectly master French, both spoken and written.<br>• Have excellent communication skills, are organized, independent, and positive.<br>• Master digital tools and are curious about new technologies.<br>• Enjoy taking on challenges and are customer satisfaction oriented.</p><br><br><p><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to evaluate your language and technical skills and your personality.<br>2 Phone exchange<br>A first discussion with a member of the recruitment team to discover Concentrix and confirm your suitability for the role.<br>3 In-person interview<br>A meeting to further explore your profile and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive compensation<br>• Language bonus for multilingual profiles<br>• Performance bonuses<br>• Regularity bonus starting from the 12th month<br>• Special Eid al-Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Supplementary pension after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided<br>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal events and activities throughout the year<br>• Activities aimed at strengthening team spirit and company culture<br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br> <br> Job : <p>Join a team that turns every call into an opportunity!&nbsp;</p><br><br><p>Who we are</p><br><br><p>Concentrix is an international company present in over 70 countries. We are experts in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</p><br><br><p>Your mission as a Customer Service Advisor</p><br><br><p>As a Customer Service Advisor, you will play a key role by:</p><br><br><p>Meeting customer needs: Ensure quality service by answering questions by phone, email, or chat.<br>Solving problems: Identify and manage requests or complaints to ensure customer satisfaction.<br>Building customer loyalty: Offer personalized solutions to strengthen customer trust and loyalty.<br>Contributing to continuous improvement: Share customer feedback to optimize our services and processes.</p><br><br> <br> <br> Required profile : <p><u><strong>The profile of our Game-Changers:</strong></u></p><br><br><p>We are looking for talents who:</p><br><br><p>Perfectly master Spanish, both written and spoken; knowledge of English is a plus.<br>Have excellent communication skills, are organized, autonomous, and maintain a positive attitude.&nbsp;<br>Use digital tools and show natural curiosity to adapt to new technologies.&nbsp;<br>Embrace challenges with enthusiasm and have a passion for customer satisfaction.&nbsp;<br>Our selection process</p><br><br><p>Online tests (1h): Once your application is received, you will get an email with an invitation to participate in a series of online tests. These interactive assessments are designed to evaluate your language, technical, and personality skills. A key step to better understand your potential and stand out!</p><br><br><p>Phone interview: An exploratory conversation with a member of our recruitment team to get to know Concentrix and confirm if your profile is suitable for us.</p><br><br><p>In-person interview: A more in-depth conversation to validate your skills and align your ambitions with our company culture.</p><br><br><p>Are you ready to take on the challenge? Join the Concentrix adventure, where innovation and excellence meet!&nbsp;</p><br><br><p><u><strong>What we offer:</strong></u></p><br><br><p>At Concentrix, we prioritize valuing our talents. Here are the unique benefits we offer to recognize your contribution:</p><br><br><p>Attractive compensation with additional bonuses:<br>Language bonus for our multilingual Game-Changers.<br>Regularity bonus starting from month 12 and performance bonuses.<br>Special bonus for Eid al-Adha.<br>Exceptional social benefits:&nbsp;<br>Possibility to work in person or remotely for people living outside of Rabat, Salé, Kénitra, Agadir, Marrakech, Fès, and Meknes.<br>Advantageous health insurance and additional pension after one year.<br>Flexible hours with the option of remote work after an integration period.<br>Free access to our gym.<br>Secured transport so you can get to your workplace safely and without logistical complications.<br>Continuous training to develop your skills and acquire new knowledge adapted to the position.<br>A dynamic work environment:<br>Themed activities and gifts throughout the year to foster team spirit.</p><br><br> <br><br> </div>

<p>In Foundever Tanger, we believe in your talent. Do you speak Spanish and English? Then this opportunity is for you! Join our team to serve a global brand, one of the world's leading companies in transportation and logistics.</p><p>NO PRIOR EXPERIENCE NEEDED!</p><p>What we offer:</p><ul><li>No prior experience needed.</li><li>100% paid training.</li><li>CDI contract from day one.</li><li>Fixed salary + attractive performance bonuses.</li><li>Career plan with real growth opportunities.</li></ul><p>Your mission:</p><ul><li>Serve customers in Spanish and English by phone, email.</li><li>Resolve inquiries related to shipments, deliveries, and package tracking.</li><li>Provide high-quality customer service with empathy and professionalism.</li><li>Manage requests efficiently while respecting quality standards.</li></ul><p>Profile sought:</p><p>We are looking for people who have:</p><ul><li>C1 level or higher in Spanish.</li><li>B2 level or higher in English.</li><li>Excellent communication and customer orientation.</li><li>Good computer skills.</li><li>Positive attitude, commitment, and a desire for professional development.</li></ul><p>Social benefits and others:</p><p>WHAT DO WE OFFER YOU?</p><ul><li>CDI contract from day one</li><li>100% paid initial training</li><li>Competitive net salary + bonuses and incentives</li><li>Language bonus</li><li>Medical coverage + CNSS</li><li>Continuous training and support</li><li>Career plan and internal promotion opportunities</li><li>International, young, and dynamic environment</li><li>Bonuses, activities, and events for collaborators.</li></ul><p>If you speak Spanish + English and are looking for a stable opportunity in an international environment, TANGER | Foundever Send your application and join the Foundever team!</p><p><strong>Desired Candidate Profile</strong></p><p>We are looking for people who have:</p><ul><li>C1 level or higher in Spanish.</li><li>B2 level or higher in English.</li><li>Excellent communication and customer orientation.</li><li>Good computer skills.</li><li>Positive attitude, commitment, and a desire for professional development.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br> <br> Job : <p><u><strong>Your mission:</strong></u></p><br><br><p>As a Customer Advisor, you will play a key role in the quality of the customer experience by:</p><br><br><p>• Responding to customer requests via phone, email, or chat.<br>• Identifying and resolving problems or complaints to ensure their satisfaction.<br>• Offering personalized solutions to strengthen customer loyalty.<br>• Contributing to the continuous improvement of services by sharing customer feedback and needs.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:<br>• Perfectly master French, both spoken and written.<br>• Have excellent communication skills, are organized, independent, and positive.<br>• Master digital tools and show curiosity for new technologies.<br>• Enjoy taking on challenges and are customer satisfaction oriented.</p><br><br><p><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to assess your language, technical, and personality skills.<br>2 Phone call<br>An initial call with a member of the recruitment team to discover Concentrix and validate suitability for the position.<br>3 In-person interview<br>A meeting to delve deeper into your profile and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive remuneration<br>• Language bonus for multilingual profiles<br>• Performance bonuses<br>• Regularity bonus starting from the 12th month<br>• Special Eid El Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Supplementary retirement plan after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided<br>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal events and activities throughout the year<br>• Activities aimed at strengthening team spirit and company culture</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br> <br> Job : <p><u><strong>Your mission:</strong></u></p><br><br><p>As a Customer Advisor, you will play a key role in the quality of the customer experience by:</p><br><br><p>• Responding to customer requests via phone, email, or chat.<br>• Identifying and resolving problems or complaints to ensure their satisfaction.<br>• Proposing personalized solutions to strengthen customer loyalty.<br>• Contributing to the continuous improvement of services by sharing customer feedback and needs.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:</p><br><br><p>• Perfectly master French, both spoken and written.<br>• Have excellent communication skills, are organized, independent, and positive.<br>• Master digital tools and are curious about new technologies.<br>• Enjoy taking on challenges and are focused on customer satisfaction.</p><br><br><p><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to assess your language, technical, and personality skills.<br>2 Phone conversation<br>A first conversation with a member of the recruitment team to discover Concentrix and confirm your suitability for the role.<br>3 In-person interview<br>A meeting to delve deeper into your profile and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive compensation<br>• Language bonus for multilingual profiles<br>• Performance bonuses<br>• Regularity bonus starting from the 12th month<br>• Special Eid al-Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Complementary pension after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided</p><br><br><p>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal events and activities throughout the year<br>• Activities aimed at strengthening team spirit and company culture<br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Join our leading company in the <b>Distribution</b> sector and seize the opportunity to become our next <b>Customer Service Representative</b> in <b>Fès</b>.</p><br><br><p>As an essential member of our team, you will actively contribute to achieving business goals by ensuring an exceptional customer experience and building customer loyalty.</p><br><br><p>Your main tasks will include:</p><br><br><ul><li>Welcoming and providing personalized advice to customers.</li><li>Handling customer requests and complaints professionally.</li><li>Following up on customer files and updating information.</li><li>Participating in commercial and promotional actions.</li><li>Contributing to achieving sales and customer satisfaction goals.</li></ul><p>You will play a key role in maintaining trusting and lasting relationships with our customers.</p><br><br> <br> Required profile : <p>A money transfer company is looking for customer service representatives in Bouskoura.</p><br><br><p>Tasks:</p><br><br><p>- Welcome, listen to, and advise customers in the branch.<br>- Identify needs and propose personalized solutions.<br>- Maintain a trusting relationship and ensure customer portfolio loyalty.<br>- Prospect for new clients.<br>- Contribute to customer satisfaction through the quality of service provided.</p><br><br><p>Required skills:</p><br><br><p>- Knowledge of sales and negotiation techniques.<br>- Good oral and written communication.<br>- Listening and communication skills.<br>- Customer-oriented and service-minded.<br>- Team spirit and rigor.<br>- Ability to manage priorities and stress.</p><br><br><p>Training and experience:</p><br><br><p>- Bac +2 / Bac +3 in Commerce, Management, Marketing, or equivalent.<br>- 1 to 2 years in a similar role (customer relations, sales, commercial service)</p><br><br><p>If you are passionate about customer relations and eager to grow in a dynamic environment, this position is for you!</p><br><br><p>Don't wait any longer and apply now by clicking on the "Send my CV to the recruiter" button.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Kitea</strong> is characterized by a corporate culture centered on <strong>collaboration</strong>, where teamwork, trust and strong human relationships play an essential role. The company promotes close leadership that supports employee engagement, accountability and development. This collaborative foundation is strengthened by an <strong>openness to innovation</strong>, encouraging agility, creativity and adaptation to market changes. It also relies on a structured organization and a performance-oriented mindset, ensuring efficiency, reliability and a focus on results. </p><br><br> <br> Job : <p>Join our team as a KGM Customer Service Reception Agent and help provide a quality customer experience in our store.</p><br><br><p>Your main tasks will be:</p><br><br><p>Handle in-person and phone reception for customers of the after-sales service.<br>Identify customer needs and direct them to the appropriate contacts.<br>Open, track, and close after-sales service files.<br>Schedule appointments with after-sales service advisors and the workshop.<br>Inform customers about the progress of repairs and interventions.<br>Follow up on customer requests and ensure deadlines are met.<br>Perform administrative tasks related to the after-sales service activities.<br>Contribute to the satisfaction and loyalty of KGM customers </p><br><br> <br> Required profile : <p>You have a minimum of a 2-year degree (Bac+2) and wish to develop your experience in customer relations and after-sales service within a dynamic environment.</p><br><br><p>You have the following qualities:</p><br><br><p>Excellent reception and customer service skills.<br>Very good appearance and interpersonal skills.<br>Good oral and written communication in French and Arabic.<br>Proficiency in office tools (Word, Excel, Outlook).<br>Organizational skills, rigor, and ability to manage priorities.<br>Team spirit and ability to handle multiple requests simultaneously.<br>Previous experience in reception, administration, or customer service is a plus.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></span></p><br><br><p><span><span><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.</span></span></span></p><br><br><p><span><span><span><b>We connect. We inspire.</b></span></span></span></p><br><br><span>Role Purpose</span><p>Be the face of the British Council, delivering a professional and engaging customer experience while providing high-quality guidance across our English and Exams services. You will promote and cross-sell our products, support customers in making informed decisions, and contribute to achieving sales targets and KPIs. By demonstrating excellent service standards and collaboration, you will play a key role in supporting our Teaching Centre and Exams teams to meet their business objectives.</p><br><br><span>Main Accountabilities</span><p>You will deliver excellent customer service by responding to enquiries across multiple channels (face-to-face, phone, email, and social media) in line with British Council standards. This includes welcoming customers, providing clear and helpful information, and generating interest in our services by guiding customers to book consultations, placement tests, exams, or attend events. You will maintain accurate and up-to-date CRM records, ensure timely follow-ups, and provide a seamless customer journey by either resolving enquiries directly or escalating them appropriately. You will also manage requests such as refunds and transfers in line with policy.</p><br><br><p>In addition, you will play a key role in driving sales by meeting or exceeding targets and KPIs. This includes conducting placement tests, providing consultations, registering exam candidates, and acting as a single point of contact for prospects from initial enquiry to final sale. You will actively cross-sell relevant products and services, follow up with existing customers to encourage re-registration, and make outbound calls to improve conversion rates. Alongside this, you will ensure full compliance with financial and audit requirements by accurately processing payments, maintaining records, and completing reconciliations.</p><br><br><p>You will continuously build strong product knowledge, pricing awareness, and system proficiency across CRM, booking, and registration platforms. You will also support marketing and sales activities, including events and promotions, help maintain a professional front-of-house environment, and contribute to customer insights through surveys and feedback. As part of the wider team, you will collaborate across functions and support broader operational activities to ensure the smooth running of services and achievement of business objectives.</p><br><br><p><span><span><strong>Qualifications &amp; Skills</strong></span></span></p><br><br><p><strong>Essentials</strong></p><br><br><ul><li>Experience in a customer service and sales role.&nbsp;</li><li>Good written and oral communication skills in English</li><li>&nbsp;High School Certificate</li><li>&nbsp;Experience in a customer service and sales role</li></ul><p><strong>Desirable</strong></p><br><br><ul><li>&nbsp;Tele-sales experience, Education sector experience, Knowledge of CRM</li><li>&nbsp;University degree</li></ul><p><span><strong>Important Information</strong></span></p><br><br><p>Location: Morocco - Rabat</p><br><br><p>Closing Date: 24 September 2026</p><br><br><p>Contract Type: Non-Permenant Worker</p><br><br><p><strong>The role is open to candidates who have legal right to live and work in the job location.&nbsp;</strong></p><br><br><p><span><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></span></p><br><br><p><span><span><span><b>Equality, Diversity and Inclusion Statement</b></span></span></span></p><br><br><p><span><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></span></p><br><br><br><p><span><span><span><b>Safeguarding Statement</b></span></span></span></p><br><br><p><span><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></span></p><br><br><p><span><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : Ready to become the voice of our company and create memorable experiences for our customers? If you have a passion for service and a desire to take on new challenges, here's what awaits you in our team:- Handle customer requests by phone and provide personalized support.- Identify customer needs and offer suitable solutions.- Resolve requests and complaints according to procedures.- Ensure service quality meets project standards.- Follow up effectively on cases and contribute to customer satisfaction and loyalty. <br> Required profile : Previous experience in a call center or on a Canadian project is desired.Excellent command of French and English, both spoken and written.Very good communication and listening skills.Customer service mindset, empathy, and solution-oriented.Dynamic, rigorous, and team spirit.Comfortable with computer tools and digital work environments. <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <br><ul><li>Welcome, advise, and support clients.</li><li>Identify their needs and offer suitable banking solutions.</li><li>Manage and develop the client portfolio.</li><li>Market banking products and services.</li><li>Process and track client requests and files.</li><li>Contribute to customer satisfaction and loyalty.</li><li>Achieve set commercial objectives.</li><li>Ensure compliance with internal procedures and regulatory requirements.</li></ul><br> <br> Required profile : <ul><li>Master's degree (Bac+5) in Finance, Banking, Management, or equivalent field</li><li>Experience in customer relations or the banking sector</li><li>Excellent interpersonal skills and service orientation</li><li>Commercial mindset and results-oriented</li><li>Rigor, dynamism, and autonomy</li><li>Good communication and adaptability skills</li></ul> <br><br> </div>