Customer Service Jobs in Morocco
53 Jobs Found
Save and set alert for similar positionsManage alerts
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br> Company culture : <p><strong>Attijariwafa bank</strong> operates within a predominantly <strong>collaborative culture</strong>, placing people, trust, and teamwork at the heart of its organization. The bank <strong>promotes</strong> close and supportive management, fostering accountability, development, and strong professional relationships. This human-centered approach is <strong>balanced</strong> by a strong performance-driven mindset, emphasizing ambition, continuous improvement, and customer focus. It also <strong>embraces</strong> innovation, <strong>supported</strong> by structured processes that ensure reliability, efficiency, and operational excellence.
</p><br><br>
<br> Job : <p>As part of our business development, we are looking for dynamic and motivated <strong>Customer Managers</strong>. If you meet these criteria and wish to grow in a stimulating environment, then this opportunity is for you. </p><br><br><p>As a <strong>Customer Manager</strong>, your responsibilities will include:</p><br><br><p><br>• Welcoming and directing individual and professional clients.<br>• Managing the cash desk and carrying out current banking operations (deposits, withdrawals, transfers, etc.).<br>• Ensuring, with the Senior Customer Manager or Branch Manager, cash management (collecting or receiving funds, supplying ATMs).<br>• Processing valuables and centralizing accounting entries.<br>• Developing a client portfolio and marketing simplified banking products.<br>• Ensuring compliance with internal procedures and current standards.</p><br><br> <br> Required profile : <p>• Bac+2/Bac+3 level education: BTS, DTS, DUT, DEUG, or Bachelor's degree with a specialization in Economics and Management, Accounting and Finance, or Commerce and Marketing.<br>• You are dynamic, autonomous, and have a team spirit.</p><br><br><br><p><strong>Why join us?</strong></p><br><br><p>• Join a leading bank in the financial market, focused on people and innovation, and <strong>certified Top Employer for 4 consecutive years</strong>.<br>• Benefit from a stimulating work environment with numerous professional development opportunities.<br>• Enjoy competitive advantages (attractive remuneration, continuous training, etc.).</p><br><br><p>Send us your CV, we look forward to discovering your profile!</p><br><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br> Company culture : <p><strong>Attijariwafa bank</strong> operates within a predominantly <strong>collaborative culture</strong>, placing people, trust, and teamwork at the heart of its organization. The bank <strong>promotes</strong> close and supportive management, fostering accountability, development, and strong professional relationships. This human-centered approach is <strong>balanced</strong> by a strong performance-driven mindset, emphasizing ambition, continuous improvement, and customer focus. It also <strong>embraces</strong> innovation, <strong>supported</strong> by structured processes that ensure reliability, efficiency, and operational excellence.
</p><br><br>
<br> Job : <p>As part of our business development, we are looking for dynamic and motivated <strong>Customer Managers</strong>. If you meet these criteria and wish to grow in a stimulating environment, then this opportunity is for you. </p><br><br><p>As a <strong>Customer Manager</strong>, your responsibilities will include:</p><br><br><p><br>• Welcoming and directing individual and professional clients.<br>• Handling cash management and carrying out routine banking operations (deposits, withdrawals, transfers, etc.).<br>• Ensuring, with the Principal Customer Manager or the Branch Manager, cash flow management (collecting or distributing funds, ATM replenishment).<br>• Processing valuables and centralizing accounting entries.<br>• Developing a client portfolio and marketing simplified banking products.<br>• Ensuring compliance with internal procedures and current standards.</p><br><br> <br> Required profile : <p>• <strong>Bac+2/ Bac+3</strong> education: BTS, DTS, DUT, DEUG, or Bachelor's degree with a specialization in Economics and Management, Accounting and Finance, or Commerce and Marketing.<br>• You are dynamic, autonomous, and have a team spirit.</p><br><br><br><p><strong>Why join us?</strong></p><br><br><p>• Join a leading bank in the financial market, focused on people and innovation, and <strong>certified Top Employer for 4 consecutive years</strong>.<br>• Benefit from a stimulating work environment with numerous professional development opportunities.<br>• Enjoy competitive benefits (attractive salary, continuous training, etc.).</p><br><br><p>Send us your CV, we look forward to discovering your profile!</p><br><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><b>About the location:</b><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 185 rooms, 3 food and beverage outlets, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br>A breath of fresh air on the oceanfront, <b>Four Seasons Hotel Casablanca</b> offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 185 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle. <br><b>What you will do:</b> <br><ul><li>Must be able to work overnight and follow proper protocol in the overnight hours of hotel operation. <br></li><li>Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. <br></li><li>Assisting valet parking service upon guest’s request on vehicle parking, retrieval..<br></li><li>Maintains proper records of stored luggage, package deliveries and pick-ups in compliance with Four Seasons Standards. <br></li><li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. <br></li><li>Helps resolve customer complaints, assists guests in all inquiries in connection with hotel services, hours of operations, in-house events, directions, etc. <br></li><li>Providing arriving guests with a hotel orientation.<br></li><li>Will complete any tasks of a Doorman, Bellman. Greet all guests with a smile and offer them assistance. <br></li><li>Assist overnight MOD with guests requests. <br></li><li>Works harmoniously and professionally with co-workers.<br></li></ul><b>What we offer: </b><br>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Complimentary Accommodation at other Four Seasons Hotels and Resort<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals<br><b><u>Due to the local work permit policy in the country, we are looking only for candidates with a valid Moroccan Work Permit.</u> </b><br><b>**only selected candidates will be contacted</b><br>Learn more about what is like to work at Four Seasons – Visit us: <br>https://jobs.fourseasons.com <br><u>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</u> <br><u>https://www.facebook.com/Fourseasonsjobs</u> <br><u>https://twitter.com/FourSeasonsJobs</u> <br>The management level for this position is:<br>Operations - Individual Contributor<br>The transferring employee will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.<br><br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Contexte du recrutement et définition de poste
<p>Au sein des agences à potentiel Pro, vous aurez pour vocation de:</p><br>
<ul>
<li>Développer et fidéliser les fonds de commerce Pros constitués de clients et de prospects professions libérales et TPE.</li>
<li>Travailler activement à la conquête de nouveaux clients professionnels et TPE en recensant les non clients à proximité des agences.</li>
<li>Planifier des programmes de visites en rencontrant régulièrement les principaux prescripteurs de votre région.</li>
<li>Engager régulièrement sur l'ensemble des agences supervisées des actions de prospection structurées et quotidiennes (au minimun 1 par jour).</li>
<li>Développer les conventions pros signées en identifiant au préalable les acteurs à proximité des agences supervisées.</li>
<li>Développer le volet « sphère privée » du client avec comme objectif la « Double Relation Part et Pro » de vos clients.</li>
<li>Veiller au suivi et au bon traitement des demandes des clients et de leurs réclamations.</li>
<li>Assurer le montage et le renouvellement des dossiers de crédits pros.</li>
<li>Traiter efficacement les opportunités de contact proposées par l'animation en central.</li>
</ul> Profil recherché
<p>De formation BAC+5</p><br>
<p>Une expérience de 2 ans minimum est requise pour occuper le poste.</p><br>
<br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and MOROCCO.</p><br><p>Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!</p><br><p>Join us to bridge your dreams and unique ideas within an organization that believes in People !</p><br><br>Job Description<br><p><strong>Purpose of the function</strong></p><br><p>To make IKEA a relevant and trusted partner for business customers in Morocco by providing affordable, functional, sustainable and well-designed solutions that meet their business needs and create long-term value.</p><br><p><strong>Purpose of the job</strong></p><br><p>To drive profitable growth in the Services&offices business by building key customer relationships, developing and converting business opportunities, and connecting customer needs with relevant IKEA solutions that create value for both customers and IKEA.</p><br><p><strong>Key assignments </strong></p><br><ul><li>Develop the Workplace & Services customer portfolio in line with the IKEA for Business strategy and priorities.</li><li>Build and maintain long-term relationships with companies, office decision-makers, facility managers, service providers and other key stakeholders.</li><li>Identify, qualify and develop new business opportunities and maintain a healthy sales pipeline.</li><li>Understand customer needs, workplace requirements, business challenges, project specifications and buying processes, and translate them into relevant IKEA opportunities.</li><li>Lead customer opportunities from initial contact through needs assessment, solution development, proposals, negotiations and agreement.</li><li>Collaborate with Interior Design Specialists, IKEA for Business Consultants, Tendering and relevant IKEA functions to develop and deliver relevant IKEA solutions.</li><li>Grow existing accounts through repeat business, cross-selling and identification of additional workplace or customer needs.</li><li>Manage the sales pipeline and follow up sales, conversion, profitability and agreed IKEA for Business KPIs.</li><li>Build market knowledge by following workplace trends, business developments, competitors and emerging opportunities.</li><li>Share customer and market insights to improve the IKEA for Business offer, customer experience and ways of working.</li></ul><br>Qualifications<br><p><strong>Knowledge</strong></p><br><ul><li>Workplace and services sector, customer landscape and business opportunities.</li><li>B2B sales, Key Account Management and business development.</li><li>Solution selling and translating customer needs into relevant IKEA solutions.</li><li>Good understanding of the value of functionality, form, quality, sustainability and affordability.</li><li>Commercial principles including sales, profitability, pricing and pipeline management.</li><li>Moroccan workplace and services market, including key players, decision-makers and business dynamics.</li></ul><p><strong>Motivation</strong></p><br><ul><li>Passionate about people, business and IKEA.</li><li>Driven by understanding how people and businesses work and creating solutions that add value.</li><li>Energised by building relationships, networks and new business opportunities.</li><li>Motivated by making the IKEA offer relevant, accessible and affordable for business customers.</li><li>Entrepreneurial, proactive and comfortable taking ownership.</li><li>Curious and motivated by learning from customers, workplaces and the market.</li><li>Driven to achieve results in line with IKEA values.</li><li>Enjoys working through collaboration and achieving results without formal authority.</li></ul><p><strong>Capabilities</strong></p><br><ul><li>Understands the customer’s business and puts their needs at the centre.</li><li>Is self-starting and proactive, taking initiative and creating opportunities without waiting for direction.</li><li>Drives profitable growth while balancing customer value and IKEA goals.</li><li>Builds trust and long-term customer relationships.</li><li>Connects customer needs with simple, relevant and affordable IKEA solutions.</li><li>Influences stakeholders and moves opportunities forward without formal authority.</li><li>Connects people, functions and IKEA capabilities around the customer.</li><li>Challenges complexity and finds better ways of working.</li><li>Uses customer and market insights to identify new opportunities.</li><li>Takes ownership, acts with urgency and delivers results.</li></ul><p><strong>Ideal experience & education </strong></p><br><ul><li>Bachelor’s degree or equivalent in Business, Sales, Marketing, Business Administration, Facility Management, or a related field.</li><li>5+ years of relevant B2B sales, Key Account Management or Business Development experience, with significant experience in the Workplace, Office or Services sector.</li><li>Proven experience working with companies, corporate offices, service providers, facility management companies or similar businesses.</li><li>Proven track record in developing customer portfolios, generating new business and managing strategic customer relationships.</li><li>Experience managing complex sales cycles, projects and multiple customer stakeholders.</li><li>Strong understanding of the Moroccan workplace and services market, including key players, decision-makers and business dynamics.</li><li>Proven experience in solution selling, negotiation and pipeline management.</li><li>Strong digital skills and experience using CRM and sales management tools.</li><li>Fluent in French and English.</li><li>Willingness and ability to travel to customers and business locations as required.</li></ul><br>Additional Information<br><p>A few more details for you:</p><br><p>This is a full-time position based in IKEA Zenata . Some travel may be required.</p><br><p>Please send your CV in English and tell us why you would be a good fit for this role.</p><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br> Company culture : <p><strong>Attijariwafa bank</strong> operates within a predominantly <strong>collaborative culture</strong>, placing people, trust, and teamwork at the heart of its organization. The bank <strong>promotes</strong> close and supportive management, fostering accountability, development, and strong professional relationships. This human-centered approach is <strong>balanced</strong> by a strong performance-driven mindset, emphasizing ambition, continuous improvement, and customer focus. It also <strong>embraces</strong> innovation, <strong>supported</strong> by structured processes that ensure reliability, efficiency, and operational excellence.
</p><br><br>
<br> Job : <p>As part of the development of our activity, we are looking for dynamic and motivated <strong>Customer Managers</strong>. If you meet these criteria and want to grow in a stimulating environment, then this opportunity is for you. </p><br><br><p>As a <strong>Customer Manager</strong>, your responsibilities will include:</p><br><br><p><br>• Welcoming and directing individual and professional clients.<br>• Managing the cash desk and carrying out daily banking operations (deposits, withdrawals, transfers, etc.).<br>• Ensuring, with the Senior Customer Manager or Branch Manager, treasury management (collecting or receiving funds, replenishing ATMs).<br>• Processing valuables and centralizing accounting entries.<br>• Developing a client portfolio and marketing simplified banking products.<br>• Ensuring compliance with internal procedures and current standards.</p><br><br> <br> Required profile : <p>• <strong>Bac+2/Bac+3</strong> qualification: BTS, DTS, DUT, DEUG, or Bachelor's degree with a specialization in Economics and Management, Accounting & Finance, or Commerce & Marketing.<br>• You are dynamic, independent, and a team player.</p><br><br><br><p><strong>Why join us?</strong></p><br><br><p>• Join a leading bank in the financial market, focused on people and innovation, and <strong>certified Top Employer for 4 consecutive years</strong>.<br>• Benefit from a stimulating work environment with numerous opportunities for professional development.<br>• Enjoy competitive benefits (attractive remuneration, continuous training, etc.).</p><br><br><p>Send us your CV, we look forward to discovering your profile!</p><br><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span>At <strong>Eaton</strong>, we’re committed to improving the quality of life and the environment through intelligent power management technologies. With operations in over 175 countries, we help customers manage electrical, hydraulic, and mechanical power more efficiently, safely, and sustainably. Our culture is built on innovation, inclusion, and a shared purpose to make what matters work.</span></p><br><br><br><p><span>We’re currently looking for a <strong>Service Sales Support Representative</strong> -<strong> French Speaker</strong> to join our team, driving service revenue growth and customer satisfaction across the region. Based in <strong>Casablanca</strong>, this role will support sales activities, manage service quotations, and collaborate cross-functionally to deliver exceptional customer experiences and position Eaton as a trusted service partner.</span></p><br><br><br><br>What you’ll do:
<br><ul><li>Promote and Sell Services/Products: Engage with customers via phone or email to promote distributed services and products, educating them on business impact and offering replacements or related services.</li><li>Generate and Follow Up on Quotations: Create service quotations and ensure consistent follow-up until the customer issues a Purchase Order.</li><li>Proactive Customer Engagement: Actively reach out to customers based on generated leads to increase service revenue and address non-standard queries with tailored solutions.</li><li>Product & Service Expertise: Develop deep knowledge of the distributed product portfolio and related services to maximize sales potential and customer impact.</li><li>Customer Relationship Management: Build and maintain professional relationships with customers, ensuring high levels of satisfaction and trust.</li><li>Cross-Functional Collaboration: Work closely with sales, finance, product, technical support, and marketing teams to understand internal processes and support sales efforts.</li><li>Sales Forecasting & Progress Tracking: Organize regular meetings with sales and channel managers to review forecasts and monitor work progress.</li><li>Account Ownership: Begin taking direct ownership of selected accounts, including contract renewals and less technical sales opportunities.</li><li>Data Accuracy & Escalation: Identify and escalate issues related to data accuracy within the scope of responsibility.<br>Contract Management & Upselling: Manage service maintenance contracts and focus on upselling to capture new business opportunities.</li></ul><br>Qualifications:
<br><ul><li><span>Bachelor’s or Master’s degree in Business, Management, or related field</span></li><li><span>Experience in sales support, customer service, or inside sales</span></li><li><span>Proficiency in CRM tools (preferably Salesforce)</span></li><li><span>Strong Excel skills (tracking, analysis, reporting)</span></li><li><span>Strong analytical and problem-solving abilities</span></li><li><span>High level of accuracy and attention to detail</span></li><li><span>Ability to manage priorities and high volumes of work</span></li><li><span>Ability to identify data gaps and propose improvements</span></li></ul><br>Skills:
<br><ul><li>Sales or order management experience preferably on electrical /IT/ telecommunications is a plus.</li><li>Technical sales aptitude</li><li>Market, Industry, Channel and Competitive Knowledge would be a plus</li><li>Salesforce CRM knowledge is a plus.</li><li>Negotiation and consultative selling skills.</li><li>Excellent Communication and Interpersonal Skills </li><li>Adapting and driving change and process improvements.</li><li>Ability to build and manage a sales funnel of opportunities using a CRM solution with relevant reporting.</li><li>Fluent French and intermediate English capabilities.</li><li>Proactive and autonomous</li><li>Responsive and able to manage urgency</li><li>Analytical mindset</li><li>Resilient under pressure</li><li>Results- and solution-oriented</li></ul><p><span><span>#LI-EC1</span> </span></p><br><br><br><p><em><span><span>We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</span></span></em></p><br><br><br> </div>
APLS (Other Self-Service Products) Department Manager 1 | Salé, Rabat-Salé-Kénitra, Maroc (Morocco)
Other
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company culture : <p><strong>Groupe Label'Vie - Carrefour</strong> is characterized by a culture strongly rooted in <strong>collaboration</strong>, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on <strong>performance</strong>, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace.
</p><br><br>
<br> Job : Position: <ul> <li>Define and review the assortment structures for their product category,</li> <li>Develop product categories,</li> <li>Train and support store teams,</li> <li>Define and ensure the implementation of action plans to be rolled out by product category,</li> <li>Manage various projects in line with the defined commercial strategy.</li> </ul> <br> <br> <br> <br> Required profile : Profile sought:<p>With a <strong>2-3 year degree in Commerce/Distribution/Management,</strong> you have <strong>3 years or more of experience in the field,</strong> during which you have developed the following skills:</p><br><br><ul> <li> <p>Ability to develop a commercial development plan and a product offering</p><br><br> </li> <li> <p>Ability to analyze trends and assess the development potential of the product offering</p><br><br> </li> <li> <p>Ability to evaluate a product's offering and positioning</p><br><br> </li> <li> <p>Ability to propose modifications or adjustments to improve the assortment to optimize profitability</p><br><br> </li> <li> <p>Ability to prepare reports</p><br><br> </li> <li> <p>Ability to monitor performance (reporting) of the activity within their scope and track indicators</p><br><br> </li> </ul><br> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company culture : <p><strong>Groupe Label'Vie - Carrefour</strong> is characterized by a culture strongly rooted in <strong>collaboration</strong>, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on <strong>performance</strong>, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace.
</p><br><br>
<br> Job : Position: <p>Missions and Responsibilities:</p><br><br> <p>Assigned to the Market Business Unit, we are looking for a General Services Officer whose main role is to provide support to stores.</p><br><br> <p>*Perform a diagnosis of general services needs;</p><br><br> <p>*Supervise and monitor various maintenance, upkeep, and new setup work;</p><br><br> <p>*Responsible for the proper functioning of installations, equipment, and others;</p><br><br> <p>*Understand the company's overall strategy and, in particular, cost reduction objectives for general services;</p><br><br> <p>*Ensure monitoring of service vehicle repairs;</p><br><br> <p>*Handle the purchase of fuel cards and toll cards.</p><br><br> <br> <br> <br> <br> <br> Required profile : Profile sought:<p>*Hold a Bachelor's degree (Bac+3). You have a minimum of 2 years of experience in a similar role.</p><br><br><p>*Ability to drive activity performance within your scope and monitor indicators.</p><br><br><p>*Ability to negotiate purchase terms, contracts, and promotions.</p><br><br><p>*Dynamic, rigorous, and with good interpersonal skills.</p><br><br> <br><br> </div>
<p>Purpose of the function To make IKEA a relevant and trusted partner for business customers in Morocco by providing affordable, functional, sustainable and well-designed solutions that meet their business needs and create long-term value. Purpose of the job To drive profitable growth in the Services&offices business by building key customer relationships, developing and converting business opportunities, and connecting customer needs with relevant IKEA solutions that create value for both customers and IKEA. Key assignments Develop the Workplace & Services customer portfolio in line with the IKEA for Business strategy and priorities. Build and maintain long-term relationships with companies, office decision-makers, facility managers, service providers and other key stakeholders. Identify, qualify and develop new business opportunities and maintain a healthy sales pipeline. Understand customer needs, workplace requirements, business challenges, project specifications and buying processes, and translate them into relevant IKEA opportunities. Lead customer opportunities from initial contact through needs assessment, solution development, proposals, negotiations and agreement. Collaborate with Interior Design Specialists, IKEA for Business Consultants, Tendering and relevant IKEA functions to develop and deliver relevant IKEA solutions. Grow existing accounts through repeat business, cross-selling and identification of additional workplace or customer needs. Manage the sales pipeline and follow up sales, conversion, profitability and agreed IKEA for Business KPIs. Build market knowledge by following workplace trends, business developments, competitors and emerging opportunities. Share customer and market insights to improve the IKEA for Business offer, customer experience and ways of working.</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2>
<p>Knowledge Workplace and services sector, customer landscape and business opportunities. B2B sales, Key Account Management and business development. Solution selling and translating customer needs into relevant IKEA solutions. Good understanding of the value of functionality, form, quality, sustainability and affordability. Commercial principles including sales, profitability, pricing and pipeline management. Moroccan workplace and services market, including key players, decision-makers and business dynamics.</p>
<h2>Motivation</h2>
<p>Passionate about people, business and IKEA. Driven by understanding how people and businesses work and creating solutions that add value. Energised by building relationships, networks and new business opportunities. Motivated by making the IKEA offer relevant, accessible and affordable for business customers. Entrepreneurial, proactive and comfortable taking ownership. Curious and motivated by learning from customers, workplaces and the market. Driven to achieve results in line with IKEA values. Enjoys working through collaboration and achieving results without formal authority.</p>
<h2>Capabilities</h2>
<ul>
<li>Understands the customer s business and puts their needs at the centre.</li>
<li>Is self-starting and proactive, taking initiative and creating opportunities without waiting for direction.</li>
<li>Drives profitable growth while balancing customer value and IKEA goals.</li>
<li>Builds trust and long-term customer relationships.</li>
<li>Connects customer needs with simple, relevant and affordable IKEA solutions.</li>
<li>Influences stakeholders and moves opportunities forward without formal authority.</li>
<li>Connects people, functions and IKEA capabilities around the customer.</li>
<li>Challenges complexity and finds better ways of working.</li>
<li>Uses customer and market insights to identify new opportunities.</li>
<li>Takes ownership, acts with urgency and delivers results.</li>
</ul>
<h2>Ideal experience & education</h2>
<ul>
<li>Bachelor s degree or equivalent in Business, Sales, Marketing, Business Administration, Facility Management, or a related field.</li>
<li>5+ years of relevant B2B sales, Key Account Management or Business Development experience, with significant experience in the Workplace, Office or Services sector.</li>
<li>Proven experience working with companies, corporate offices, service providers, facility management companies or similar businesses.</li>
<li>Proven track record in developing customer portfolios, generating new business and managing strategic customer relationships.</li>
<li>Experience managing complex sales cycles, projects and multiple customer stakeholders.</li>
<li>Strong understanding of the Moroccan workplace and services market, including key players, decision-makers and business dynamics.</li>
<li>Proven experience in solution selling, negotiation and pipeline management.</li>
<li>Strong digital skills and experience using CRM and sales management tools.</li>
<li>Fluent in French and English.</li>
<li>Willingness and ability to travel to customers and business locations as required.</li>
</ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia.<br> Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce.<br> Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.<br> About the company Our client is a results-driven business process automation and digital transformation consultancy specializing in streamlining workflows for small to medium-sized enterprises across the UK.<br> The team focuses on helping organizations scale by implementing and optimizing no-code and low-code solutions, such as CRM integrations and automated project management tools.<br> By eliminating manual tasks and connecting disparate software stacks, they empower business owners to regain time and focus on high-value strategic growth.<br> The team operates as a remote-first, agile consultancy that values technical expertise, problem-solving, and client empowerment.<br> As a fast-growing player in the operational efficiency space, they provide a collaborative environment where innovation is prioritized and every team member has a direct impact on client success.<br> They are dedicated to building sustainable, scalable systems that modernize how modern businesses operate in an increasingly digital landscape.<br> Job Type: Full-time (GMT 9-5) Job Summary We are looking for a results-driven Mid-Level Business Development Representative to spearhead growth for a premier commercial cleaning service based in Manchester.<br> This is a pivotal role for an ambitious professional who excels at opening doors and building a pipeline from the ground up.<br> You will be the engine room of our sales process, identifying high-value commercial contracts and ad-hoc deep cleaning opportunities.<br> As an offshore partner, you will play a critical role in our evolution from a specialized cleaning business into a comprehensive facilities management leader.<br> Key Responsibilities Execute multi-channel outbound outreach including cold calling, cold email campaigns, LinkedIn, and Facebook.<br> Identify and source high-quality leads within the commercial sector, focusing on regular cleaning contracts and end-of-tenancy requirements.<br> Qualify prospects and book Free Consultations for the onshore team members.<br> Manage the end-to-end administrative flow between initial contact and the final consultation.<br> Maintain a clean and organized sales pipeline, ensuring consistent follow-up with potential clients.<br> Collaborate with the leadership team to refine the outreach strategy and messaging.<br> Fully remote work environment Career growth opportunities as we scale to a one-stop FM provider Long-term stability and role ownership Performance-based incentives for successful lead generation ️ Flexibility to select and implement your preferred sales tools Proven experience in the professional cleaning industry (Commercial, Residential, or Facilities Management).<br> Ability to work a strict 9-5 schedule in the GMT (London) timezone.<br> Demonstrated experience in lead generation and appointment setting.<br> Expertise in Cold Calling and Cold Emailing strategies.<br> Proficiency in LinkedIn Outreach and advanced Lead Sourcing techniques.<br> Experience with CRM Administration and Pipeline Management tools.<br> Background in the Real Estate or Property Management sectors.<br> Ability to conduct discovery calls and manage calendars for onshore teams.<br></span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br> Company culture : <p>
<strong>Coface</strong> is characterized by a predominantly <strong>collaborative culture</strong>, placing people, trust and quality professional relationships at the core of its operations. A close management approach encourages guidance, empowerment and skills development within a supportive environment. This culture is strongly complemented by a <strong>competitive dimension</strong>, focused on performance, results and customer orientation. It is also supported by a structured <strong>organizational foundation</strong> ensuring rigor and reliability, while a more moderate <strong>innovation component</strong> contributes to adaptability and continuous improvement. </p><br><br>
<br> Job : <p><strong>As we strengthen our presence in the information market, we are looking for a motivated Account Manager to help us develop our pipeline and support our growth in the Moroccan and African markets.</strong></p><br><br><p>The Account Manager will play a key role in our sales process by qualifying leads and carrying out prospecting actions to identify new business opportunities.</p><br><br><p><strong>Main Responsibilities:</strong></p><br><br><ul><li><strong>Deployment of commercial strategy:</strong> Design and implement an action plan aligned with objectives and macro/microeconomic trends.</li><li><strong>Active prospecting:</strong> Identify and engage new clients through calls, professional networks, events, and partnerships.</li><li><strong>Needs analysis:</strong> Understand the local market's commercial information needs and propose suitable solutions.</li><li><strong>Promotion of Business Information solutions:</strong> Highlight URBA360 and the Quality Label financial excellence certification as levers for performance and trust.</li><li><strong>Monitoring & Reporting:</strong> Ensure objectives are met, negotiate and finalize contracts, and monitor customer satisfaction.</li><li><strong>Competitive intelligence:</strong> Analyze competitor actions to adjust the strategy accordingly.</li><li><strong>Digitalization:</strong> Master Coface tools (Icon/URBA, Broker Portal, EL Portal, Cofanet, EDM).</li><li><strong>Service Quality:</strong> Ensure KPI achievement and optimize the integration of commercial information.</li></ul> <br> Required profile : <ul><li><strong>Experience</strong>: 3 to 5 years in B2B commercial development or business development, with a focus on the Maghreb region market.</li><li><strong>Interpersonal Skills</strong>: Strong ability to build and maintain trusting relationships.</li><li><strong>Communication</strong>: Excellent oral and written communication skills, with strong interpersonal abilities.</li><li><strong>Client Orientation</strong>: Ability to understand client needs and match them with our solutions.</li><li><strong>Motivation</strong> and tenacity, with a <strong>proactive and results-oriented</strong> mindset.</li><li><strong>Technical Skills</strong>: Proficiency in Excel tools for reporting and analysis.</li></ul> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company culture : <p>
<strong>Saham Bank</strong> is driven by a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork are central to daily operations. Proximity management encourages support, accountability and long-term collaboration across teams. This human-centered approach is reinforced by a <strong>strong organizational foundation</strong>, ensuring process efficiency, compliance and operational reliability. A <strong>controlled performance mindset</strong> and a <strong>moderate openness to innovation</strong> further support the bank’s balanced and sustainable development. </p><br><br>
<br> Job : <p>As a Professional Client Advisor, your main tasks will include:</p><br><br><ul><li>Welcoming and providing personalized advice to professional clients.</li><li>Analyzing their financial needs to propose suitable solutions.</li><li>Proactively managing the client portfolio to identify commercial development opportunities.</li><li>Monitoring client files and ensuring the quality of service provided.</li><li>Participating in acquiring new clients in the professional market.</li></ul> <br> Required profile : <p>To be considered for this position, a Bachelor's degree (Bac +4) is required, ideally supplemented by a specialization in banking professions or a related field.</p><br><br><p>You have significant experience of at least 3 years in the banking sector, particularly with professional clients, which is strongly desired. This experience will allow you to quickly understand the challenges of the role.</p><br><br><p>We are looking for someone with:</p><br><br><ul><li>Excellent interpersonal skills and a sense of customer service.</li><li>A strong ability to analyze and synthesize information.</li><li>Comfort with banking products and services for professionals.</li><li>A real commercial sense and a results-oriented approach.</li><li>Autonomy, rigor, and organization.</li><li>Good command of computer and office software.</li></ul><p>If you see yourself in this profile and are ready to take on this exciting challenge, do not hesitate to apply quickly!</p><br><br> <br><br> </div>
Receive email alerts for Customer Service Jobs in Morocco jobs
You can cancel your email alert at anytime