Information Systems Jobs in Morocco
2209 Jobs Found
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br> Company culture : <p><strong>Cnexia</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency.
</p><br><br>
<br> Job : <p><span>To strengthen our IT recruitment team, we are looking for an IT Tech Sourcer whose mission will be to assist and support recruiters in finding and identifying IT talent (Developers, Scrum Masters, Project Managers, System Support Engineers, Security Architects, Product Owners, Quality Analysts, etc.).</span></p><br><br><p><span>As part of an agile team that promotes collaboration and complementarity, you will have the opportunity to deepen your practical knowledge in identifying profiles, approaching them, and pre-evaluating them, and assembling the standard application file to be sent to the Hiring Manager.</span></p><br><br><br><p><span>Below is a non-exhaustive list of your missions:</span></p><br><br><ul><li><span>Identify profiles to recruit through meetings with Hiring Managers and recruiters</span></li><li><span>Post job ads on all specialized job boards</span></li><li><span>Conduct talent searches through LinkedIn search</span></li><li><span>Develop new sourcing methods</span></li><li><span>Ensure the creation and expansion of an active database of qualified candidates</span></li><li><span>Act as a partner to recruitment managers in the search, identification, and qualification of profiles</span></li></ul><br> <br> <br> Required profile : <strong>Job Offer Description</strong><br><p><span>To strengthen our IT recruitment team, we are looking for an IT Tech Sourcer whose mission will be to assist and support recruiters in finding and identifying IT talent (Developers, Scrum Masters, Project Managers, System Support Engineers, Security Architects, Product Owners, Quality Analysts, etc.).</span></p><br><br><p><span>As part of an agile team that promotes collaboration and complementarity, you will have the opportunity to deepen your practical knowledge in identifying profiles, approaching them, and pre-evaluating them, and assembling the standard application file to be sent to the Hiring Manager.</span></p><br><br><br><p><span>Below is a non-exhaustive list of your missions:</span></p><br><br><ul><li><span>Identify profiles to recruit through meetings with Hiring Managers and recruiters</span></li><li><span>Post job ads on all specialized job boards</span></li><li><span>Conduct talent searches through LinkedIn search</span></li><li><span>Develop new sourcing methods</span></li><li><span>Ensure the creation and expansion of an active database of qualified candidates</span></li><li><span>Act as a partner to recruitment managers in the search, identification, and qualification of profiles</span></li></ul><br><strong>Required Skills and Experience</strong><br><ul><li>A minimum of 6 months of experience as an IT Talent Acquisition Sourcer within a multinational group or a specialized recruitment agency</li><li>Fluency in English is a must</li><li>Proficiency in boolean search techniques for candidates through LinkedIn and other platforms</li><li>A good team player, who knows how to position themselves within a team and add value</li><li>An organized, collaborative, and dynamic person</li><li>A desire to grow in the IT recruitment field</li></ul><br> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
</p><br><br>
<br> Job : <p><strong><em>1. Management of L2 teams</em></strong></p><br><br><ul><li>Direct management of Level 2 teams</li><li>Management of workload, capacity, and resource allocation</li><li>Incident dispatch and prioritization</li><li>Definition and monitoring of individual and collective objectives</li><li>Supporting employees in their career development</li><li>Development and monitoring of skills development plans</li></ul><p><strong><em>2. Training and skill development</em></strong></p><br><br><ul><li>Creation and monitoring of the teams' training plan</li><li>Development of versatility and functional coverage</li><li>Support for the transformation towards a global and cross-functional support model</li><li>Promotion of the use of AI and automation tools in daily activities</li></ul><p><strong><em>3. Knowledge Management</em></strong></p><br><br><ul><li>Enrichment, structuring, and maintenance of the IT HUB knowledge base</li><li>Definition of documentation and capitalization standards</li><li>Use of Group tools (ServiceNow, Teams, SharePoint, Copilot) to ensure the dissemination and sustainability of knowledge</li><li>Implementation of a Knowledge-Centered Support approach</li></ul><p><strong><em>4. Operational Excellence</em></strong></p><br><br><ul><li>Leading continuous improvement of Level 2 support</li><li>Management of corrective and preventive actions</li><li>Coordination of activities between L2 and L3 teams</li><li>Monitoring of expertise and development requests escalated to higher-level teams</li></ul><p><strong><em>5. Incident Management and Governance</em></strong></p><br><br><ul><li>Active participation in processes:</li><li>Incident Management</li><li>Problem Management</li><li>Major Incident Management</li><li>Coordination of cross-team resolution actions</li><li>Leading operational governance meetings with stakeholders</li><li>Identification and reporting of friction points, risks, and improvement needs</li></ul><p><strong><em>6. Performance Management</em></strong></p><br><br><ul><li>Definition and monitoring of operational KPIs</li><li>Production of dashboards and management reporting</li><li>Analysis of trends, volumes, service quality, and user satisfaction</li><li>Proposal of continuous improvement plans</li></ul><p><strong><em>7. Recruitment and Onboarding</em></strong></p><br><br><ul><li>Identification of resource needs</li><li>Participation in recruitment processes</li><li>Selection of profiles aligned with Level 2 needs and Group strategic directions</li><li>Organization and management of new employee onboarding</li></ul><br><br> <br> Required profile : <ul><li>Degree: Master's degree in computer science</li><li>8 years of experience</li><li>Languages: French and English mandatory (fluent level)</li><li>Experience: Significant experience in managing technical teams and IT support</li><li>Technical Skills: Proficiency in IT service management tools (ServiceNow, SharePoint, Teams, Copilot)</li><li>Soft Skills: Leadership, analytical skills, priority management, communication</li></ul> <br><br> </div>
<p>Capgemini Engineering, a global leader in engineering services, brings together teams of engineers, scientists, and architects to help the world's most innovative companies unlock their potential. From autonomous cars to life-saving robots, our experts in digital and software technologies go beyond the beaten path by providing unique R&D and engineering services across all business sectors. Join us for a career full of opportunities, where you can make a difference and where no two days are alike.</p><p><strong>Desired Candidate Profile</strong></p><h2>Profil recherch :</h2><p>Formation Bac+5 / Dipl me d Ing nieur ou Master en lectronique, Syst mes Embarqu s, T l communications, Informatique Industrielle ou quivalent.</p><p>Exp rience Pilotage et coordination de projets EE dans un environnement automobile international.</p><p>Gestion des activit s techniques li es aux syst mes Infotainment & Connectivity.</p><p>Coordination des contributeurs m tiers et animation des quipes projet pour garantir la convergence technique.</p><p>D finition et suivi des roadmaps projets, WBS, jalons, livrables et indicateurs de performance.</p><p>Contribution aux phases d industrialisation et de pr paration des sites de production.</p><p>Gestion des modifications de p rim tre, des risques et des d pendances projet.</p><p>Participation aux revues de validation technique et d acceptation des livrables.</p><h2>Comp tences techniques</h2><ul><li>Bonne ma trise de l environnement Electrical & Electronics (EE) automobile.</li><li>Exp rience des syst mes embarqu s Infotainment & Connectivity.</li><li>Ma trise des m thodologies de gestion de projet : roadmap, WBS, jalons, suivi des livrables et reporting.</li><li>Capacit construire et piloter des tableaux de bord et KPI de suivi des risques, d pendances et avancement.</li><li>Connaissance des processus de changement, de validation technique et d industrialisation automobile.</li><li>Excellentes capacit s de coordination transverse et de communication avec des quipes internationales.</li><li>Tr s bon niveau de communication en Fran ais et Anglais .</li><li>Leadership, sens de l organisation et autorit technique.</li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job : <p><strong>Mission</strong></p><br><br><p>He/She ensures operational steering follow-up and reporting of a domain's activity (strategic, project portfolio, programs, operational activities...).</p><br><br><p>He/She manages the provisional resource allocation schedules, monitors achievements, and the project budget. He/She alerts project managers in case of deviation from forecasts.</p><br><br><p>He/She is involved either directly in projects or on behalf of a department for transversal monitoring of the project portfolio.</p><br><br><p><strong>Activities & Tasks</strong></p><br><br><p><strong>Planning:</strong></p><br><br><ul><li>Contributes to the development of the project portfolio, taking into account the constraints and dependencies of the various resources that must be engaged in terms of costs, deadlines, and skills to achieve the expected quality.</li></ul><p><strong>Monitoring of activities and allocated resources:</strong></p><br><br><ul><li>Verifies the progress of the project/program according to the defined requirements (quality, cost, deadline...) and compliance with commitments.</li><li>Verifies the application of the methodology and best practices.</li><li>Performs risk analysis.</li></ul><p><strong>Project/Program plan steering:</strong></p><br><br><ul><li>Evaluates the current and forecast capacity of resources and tasks, proposes optimization and possible reallocation.</li><li>Proposes adjustments and replanning if necessary.</li></ul><p><strong>Budget monitoring and reporting:</strong></p><br><br><ul><li>Monitors and updates the budget.</li><li>Monitors the means allocated against forecasts (consumed, remaining to be done, schedule).</li><li>Produces the necessary reporting for the management of the concerned departments and for the creation of dashboards.</li></ul><p><strong>Governance:</strong></p><br><br><ul><li>He/She leads the process of developing master plans and breaks them down into a roadmap.</li></ul><p><strong>DELIVERABLES</strong></p><br><br><ul><li>A master plan for the activity.</li><li>Roadmaps for the activity and projects.</li><li>Progress monitoring and indicator dashboards.</li><li>Operational schedule.</li><li>Workload and resource planning.</li><li>Risk analysis of the activity and projects/programs.</li><li>Minutes of decision-making bodies.</li></ul><p><strong>PERFORMANCE INDICATORS</strong></p><br><br><ul><li>Project measurement: Planned vs. Actual.</li><li>Adherence to costs and budget.</li><li>Quality of engagement with stakeholders (satisfaction index).</li><li>Adherence to committee meetings and their associated minutes.</li></ul> <br> Required profile : <ul><li>Master's degree (engineering school, university, or equivalent) in computer science, project management, or a related field.</li><li><strong>Over 10 years of experience</strong> as a PMO, ideally in the banking sector or within an IT department.</li><li>Proven experience in leading committees, managing complex projects, and producing management reports.</li></ul> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p><span><span>RIBATIS</span></span><span><span><span> , Opérateur de la transformation digitale dans le
domaine du </span></span></span><span><span>#eGOV</span></span><span><span><span>, cherche à </span></span></span><span><span>#Recruter</span></span><span><span><span> un </span></span></span><span><span>#CHEF</span><span><span> de </span></span><span>#PROJETS</span></span><span><span>#IT</span></span><span><span><span> :</span></span></span><br></p><br><p><b><span><span><span>- Missions</span></span></span></b><span><span><span> :</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Organiser et coordonner <b>les
opérations d’avant-vente et de réponse aux appels d’offres</b> et consultations
restreintes ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Constituer, organiser et piloter <b>l’équipe projet </b>;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Établir <b>les plannings de
réalisation des projets</b> selon des logiques de gestion classique ou agile ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Évaluer <b>les risques et les enjeux
du projet</b> et établir <b>le plan assurance qualité</b> associé ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Alimenter et maintenir à jour <b>le
Backlog projet</b> et animer <b>les sessions de planification et de clôture des
sprints</b> ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Contrôler, en tant que coordinateur, <b>la qualité des développements</b> <b>et des releases livrées</b> ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Assurer <b>l’interfaçage avec le
client</b> entant que principal interlocuteur ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Accompagner <b>les consultants
fonctionnels et techniques</b> dans les ateliers de collecte de besoins et
coordination avec les équipes clients ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Organiser, préparer <b>les supports
de présentation</b> et animer <b>les comités de suivi et de pilotage</b> projet ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Assurer <b>la revue des livrables
documentaires</b> sur le plan fond et forme avant leur communication au client ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Assurer <b>la réception des
livrables</b> par le client et <b>le paiement des échéances</b> contractuelles ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Maitriser scrupuleusement <b>le
périmètre contractuel </b>du projet, qualifier <b>les demandes client</b> et
statuer sur <b>leur prise en charge</b> dans le périmètre initial ou entant
qu’évolutions ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Faire un <b>compte rendu</b> à sa
hiérarchie comme à son client ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Boucler <b>le projet en temps et en
heure</b>, en répondant au mieux au budget et aux attentes exprimées ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Évaluer <b>la rentabilité financière</b> du projet ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Assurer <b>la maintenance des
projets</b> dans le cadre de la garantie ou à travers le contrat de maintenance
associé ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Maintenir <b>la relation avec le
client</b> au-delà du projet et assurer <b>la vente d’extensions du projet</b> à chaque fois que l’opportunité se présente.</span></span></span><br></p><br><p><span><span><span>---------------------</span></span></span><br></p><br><span><br><span><span>Pour toute
personne intéressée, prière de nous adresser vos candidatures sur </span></span></span><span><span>rh@ribatis.com</span></span><span><span><span> en précisant au
niveau de l'objet de l'émail l'offre pour laquelle vous postulez.</span></span></span><br><span><span><span></span></span></span><br><br><p><span><span>#Hiring</span></span><span><span><span>#Chef_Projets_IT</span></span></span><span><span><span>#ChefprojetsIT</span></span></span><br></p><br><br><span>ProfilProfil<br><br></span><p><span><span><span><span><b><span><span><span>- Formation initiale</span></span></span></b><span><span><span>: BAC+5 en IT</span></span></span><br></span></span></span></span></p><br><p><span><span><span><span><b><span><span><span>- Expérience</span></span></span></b><span><span><span>: Au moins une année probante dans un poste équivalent</span></span></span><br></span></span></span></span></p><br><p><span><span><span><span><b><span><span><span>- Savoir-être</span></span></span></b><span><span><span>: Une personne :</span></span></span><br></span></span></span></span></p><br><p><span><span><span><span><span><span><span>·</span></span></span><span><span></span></span></span></span></span></span></p> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br> Company culture : <p><strong>Cnexia</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency.
</p><br><br>
<br> Job : <ul><li>Manage locally a team of High-tech resources working in teams and pods to deliver high value programs</li><li>Coordinate with hiring managers, supervise, organize your scope to ensure performance and consistency targets are met</li><li>Contribute in the selection and identification of your team members</li><li>Provide guidance and day to day insight to different team members</li><li>Conduct performance monthly and bi-annual reviews</li><li>Create and nurture a culture of performance and over achievement within your team</li><li>Onboard, develop skills, upskill, train and ensure that your teams skills are always in concordance with the HM requirements</li><li>Manage discipline, absenteism, work ways and ensure that Cnexias business rules and policies and respected and applied by all tech team</li><li>Hold regular touch point with your team, the service delivery manager and the Hiring manager to guarantee a day-to-day monitoring of the delivery and team progress in correspondence to the different projects your team is involved in </li></ul> <br> Required profile : <strong>Job Offer Description</strong><br><ul><li>Manage locally a team of High-tech resources working in teams and pods to deliver high value programs</li><li>Coordinate with hiring managers, supervise, organize your scope to ensure performance and consistency targets are met</li><li>Contribute in the selection and identification of your team members</li><li>Provide guidance and day to day insight to different team members</li><li>Conduct performance monthly and bi-annual reviews</li><li>Create and nurture a culture of performance and over achievement within your team</li><li>Onboard, develop skills, upskill, train and ensure that your teams skills are always in concordance with the HM requirements</li><li>Manage discipline, absenteism, work ways and ensure that Cnexias business rules and policies and respected and applied by all tech team</li><li>Hold regular touch point with your team, the service delivery manager and the Hiring manager to guarantee a day-to-day monitoring of the delivery and team progress in correspondence to the different projects your team is involved in </li></ul><br><strong>Required Skills and Experience</strong><br><ul><li>3 years working experience Team management in a highly demanding Tech environment.</li><li>Bachelor Education Level in an advanced it field (preferably development, project management, Dataetc.)</li><li>A previous experience as an Team lead in a multi-national bilingual (Eng+Fr) environment</li><li>Experience with agile Management approach</li><li>Experience with project management</li><li>Experience with service delivery management</li><li>Service oriented, and autonomous</li><li>Proactive, innovative, and critical thinker</li><li>Good communication skills in English and French</li></ul><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>About the position We are looking for a Junior COBOL Engineer to join our technical teams and work on COBOL application development, analysis, and maintenance activities for our client. The role involves participating in the evolution and maintenance of third-party applications, analyzing functional requirements, developing and correcting COBOL programs, performing unit tests, and collaborating with functional and technical teams to ensure the reliability, performance, and sustainability of existing systems. Location: Casablanca Level: Master's degree (Computer Science, Software Engineering, Information Systems, or equivalent) Experience: 0-2 years Technical Skills: COBOL JCL SQL Relational Databases (DB2, Oracle, or equivalent) IBM Mainframe Environment (z/OS) Version Control Tools Basic knowledge of unit and technical acceptance testing CICS or IMS exposure is a plus Languages: French required Technical English appreciated. Your missions Participate in the development, evolution, and maintenance of COBOL applications, adhering to mainframe development standards and best practices. Contribute to the analysis of functional and technical requirements in collaboration with third-party and project teams. Develop, modify, and optimize COBOL programs and associated batch processes (JCL). Perform unit and integration tests to ensure the quality, reliability, and performance of applications.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Level: Master's degree (Computer Science, Software Engineering, Information Systems, or equivalent) Experience: 0-2 years Technical Skills: COBOL JCL SQL Relational Databases (DB2, Oracle, or equivalent) IBM Mainframe Environment (z/OS) Version Control Tools Basic knowledge of unit and technical acceptance testing CICS or IMS exposure is a plus Languages: French required Technical English appreciated.</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job : <p>We are looking to hire an ERP Project Manager Sage FRP 1000 & Sage Payroll for one of our clients based in Casablanca.</p><br><br><p>The main responsibilities of this role are as follows:</p><br><br><p><strong><u>Responsibilities:</u></strong><br><u>Support & Operations</u><br>• Provide functional and technical support to users (level 2/3)<br>• Diagnose and resolve incidents related to Sage FRP 1000 and Sage Payroll ERPs<br>• Track and prioritize user tickets<br>• Ensure service continuity and quality of processing<br><u>Project Management</u><br>• Lead ERP system evolution projects<br>• Gather and analyze business needs<br>• Write specifications and functional specifications<br>• Coordinate internal and external stakeholders (publishers, integrators)<br>• Monitor schedules, budgets, and deliverables<br><u>Continuous Improvement</u><br>• Propose optimizations for business processes<br>• Participate in the digitalization of workflows<br>• Implement performance indicators (KPIs)<br><u>Data & technical</u><br>• Use and query databases (SQL)<br>• Produce queries, reports, and extractions<br>• Ensure data quality and consistency</p><br><br> <br> Required profile : <p><u>Education</u><br>• Bachelor's degree (Bac+3) to Master's degree (Bac+5) in IT, information systems, or equivalent<br><u>Experience</u><br>• Minimum of 5 years of experience in a similar role<br>• Significant experience with:<br>o Sage FRP 1000<br>o Sage Payroll<br><u>Technical Skills</u><br>• Mastery of Sage ERPs (FRP 1000 & Payroll)<br>• Very good mastery of SQL (queries, data analysis)<br>• Good understanding of IS environments (architecture, databases)<br>• Knowledge of business processes (finance, HR) highly appreciated<br><u>Behavioral Skills</u><br>• Excellent interpersonal skills and customer service orientation<br>• Analytical and problem-solving skills<br>• Organization and prioritization skills<br>• Team spirit and autonomy<br>• Good communication skills<br><u>Additional Assets</u><br>• Change management experience<br>• Knowledge of BI or reporting tools<br>• Experience in a multi-site environment</p><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br> Company culture : <p><strong>Bouygues Construction IT</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and results orientation are key drivers of success. This dynamic is closely complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It is also built on a solid <strong>organizational foundation</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovative component</strong> encourages initiative and adaptability to support the evolution of IT solutions.
</p><br><br>
<br> Job : Job Description<p>As part of strengthening our cybersecurity activities, we are looking for a Cybersecurity Expert with solid experience in Identity & Access Management (IAM) and security architecture.</p><br><br><p>The candidate will work on strategic projects related to information systems security, covering Cloud and On-Premise environments, Zero Trust models, as well as emerging issues related to Artificial Intelligence security and data protection.</p><br><br><p>They will support business and technical teams in defining, implementing, and validating secure architectures while ensuring compliance with cybersecurity requirements.</p><br><br>Main Missions<ul><li>Integrate cybersecurity requirements into projects and IS architectures.</li><li>Participate in the validation of Technical Architecture Files (DAT).</li><li>Carry out and manage risk analyses.</li><li>Define and promote IAM and Zero Trust architectures.</li><li>Evaluate security solutions and providers.</li><li>Support teams in securing Cloud and On-Premise environments.</li><li>Contribute to securing uses related to Artificial Intelligence.</li><li>Develop recommendations, standards, and security best practices.</li></ul><br> <br> Required profile : Job Requirements<ul><li>Engineering degree or equivalent in computer science, cybersecurity, or related field.</li><li>Minimum 8 years of experience in cybersecurity, including at least 5 years in an expert role.</li><li>Proven experience in IAM and Identity Security topics.</li><li>Good command of Cloud environments and security architectures.</li><li>Knowledge of security frameworks (NIST, CIS, Zero Trust).</li><li>Proficiency in Microsoft Entra ID (Azure AD), MFA, PAM/PIM solutions, and OAuth2, OIDC, and SAML protocols.</li><li>Awareness of security issues related to AI and data protection.</li><li>Excellent analytical, communication, and teamwork skills.</li><li>Proficiency in French and English.</li></ul><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div>
<p> <strong>POSITION SUMMARY</strong> </p>
<p> </p>
<p>Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.</p>
<p> </p>
<p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p>
<p> </p>
<p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p>
<p> </p>
<p> </p>
</div>
<div>
</div>
<p><br></p></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
</p><br><br>
<br> Job : <ul><li>Provide functional and/or technical support for CODEP and RTM-GCB tools</li><li>Handle user tickets (analysis, diagnosis, resolution)</li><li>Assist users in learning how to use the tools</li><li>Participate in incident management and anomaly tracking</li><li>Contribute to documentation (user guides, procedures)</li><li>Provide regular reports on activities and problems encountered</li><li>Collaborate with business and IT teams in an international environment</li></ul> <br> Required profile : <p>Master's degree in computer science / information systems</p><br><br><p><strong>MUST qualifications:</strong></p><br><br><ul><li>Knowledge or interest in STELLANTIS tools</li><li>CODEP</li><li>RTM-GCB</li><li>Good understanding of application environments and user support</li></ul><p><strong>Languages:</strong></p><br><br><ul><li>French: B2</li><li>Italian: B2</li><li>English: B1+</li></ul> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions.<br> With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.<br> About the Role Our client is a leading industrial technology and engineering organization specializing in warehouse automation, logistics optimization, and digital supply chain solutions.<br> Their teams design, deploy, and support software platforms that control and optimize complex warehouse operations for customers across multiple industries.<br> We are looking for an Application Support Engineer to help maintain and support Warehouse Control Systems (WCS) deployed in production environments.<br> This role combines technical support, troubleshooting, incident management, software maintenance, and customer interaction.<br> The ideal candidate enjoys solving technical issues, working directly with users, and ensuring mission-critical logistics systems operate reliably.<br> CONTRACT: Permanent (CDI) LOCATION: Oullins/Lyon area, France (Hybrid) PROCESS: 3 client interviews NOTE: The client is open to sponsoring the visa and relocation Key Responsibilities Serve as the primary contact for customers requiring application support Manage support tickets and ensure compliance with SLA commitments Investigate, diagnose, and resolve software and system incidents Perform remote troubleshooting and technical interventions Implement corrective actions and temporary workarounds when needed Collaborate with development and technical teams on complex issues Maintain accurate documentation of incidents and resolutions Coordinate on-site interventions when remote support is insufficient Perform preventive maintenance and system audits at customer locations Contribute to improving technical documentation and knowledge bases 3+ years of experience in application support , software maintenance, or technical support roles Strong knowledge of SQL and relational databases Experience with C# , C++ , or object-oriented programming environments Experience troubleshooting software applications in production environments Understanding of Windows-based application ecosystems Ability to analyze incidents and identify root causes Fluent French (written and spoken) Bachelor's degree or higher in Computer Science, Software Engineering, Information Systems, or related field</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br> Company culture : <p><strong>Bouygues Construction IT</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and results orientation are key drivers of success. This dynamic is closely complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It is also built on a solid <strong>organizational foundation</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovative component</strong> encourages initiative and adaptability to support the evolution of IT solutions.
</p><br><br>
<br> Job : <p><strong>Job Description</strong></p><br><br><p>As part of strengthening our cybersecurity activities, we are looking for a Cybersecurity Expert with solid experience in Identity & Access Management (IAM) and security architecture.</p><br><br><p>The candidate will work on strategic projects related to information systems security, covering Cloud and On-Premise environments, Zero Trust models, as well as emerging issues related to Artificial Intelligence security and data protection.</p><br><br><p>They will support business and technical teams in defining, implementing, and validating secure architectures while ensuring compliance with cybersecurity requirements.</p><br><br><p><strong>Main missions</strong></p><br><br><ul><li>Integrate cybersecurity requirements into projects and IS architectures.</li><li>Participate in the validation of Technical Architecture Files (DAT).</li><li>Conduct and manage risk analyses.</li><li>Define and promote IAM and Zero Trust architectures.</li><li>Evaluate security solutions and vendors.</li><li>Support teams in securing Cloud and On-Premise environments.</li><li>Contribute to securing uses related to Artificial Intelligence.</li><li>Develop security recommendations, standards, and best practices.</li></ul><br> <br> Required profile : <p><strong>Job Requirements</strong></p><br><br><ul><li>Engineering degree or equivalent in computer science, cybersecurity, or a related field.</li><li>Minimum of 4 years of experience in cybersecurity, with at least 3 years in an expert role.</li><li>Proven experience in IAM and Identity Security topics.</li><li>Good command of Cloud environments and security architectures.</li><li>Knowledge of security frameworks (NIST, CIS, Zero Trust).</li><li>Proficiency in Microsoft Entra ID (Azure AD), MFA, PAM/PIM solutions, and OAuth2, OIDC, and SAML protocols.</li></ul><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" >Job Description </font></font><div> <p><font dir="auto" ><font dir="auto" >Context</font></font></p> <p><font dir="auto" ><font dir="auto" >As part of the development of its IT outsourcing and user support activities, our IT services company is looking for a </font></font><strong><font dir="auto" ><font dir="auto" >Level 1/Level 2 Support Lead</font></font></strong><font dir="auto" ><font dir="auto" > . As a true operational expert, you will manage the local and remote support activities, guarantee the quality of service delivered to clients and support the skills development of technicians.</font></font></p> <p><font dir="auto" ><font dir="auto" >Main missions</font></font></p> <p><font dir="auto" ><font dir="auto" >Management of Support Activities</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Supervise the daily activity of the N1 and N2 support teams.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure compliance with SLAs and contractual commitments.</font></font></li> <li><font dir="auto" ><font dir="auto" >Prioritize incidents and coordinate resolution actions.</font></font></li> <li><font dir="auto" ><font dir="auto" >Monitor key performance indicators (KPIs) and produce associated reports.</font></font></li> <li><font dir="auto" ><font dir="auto" >Organize and lead team meetings and operational points.</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >Incident and request management</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Responding to complex or critical incidents requiring advanced expertise.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure escalation to N3 teams, publishers or suppliers when necessary.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the quality of ticket processing and compliance with procedures.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in crisis management and escalation cells.</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >Functional management and support</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >To provide functional supervision to N1 and N2 technicians.</font></font></li> <li><font dir="auto" ><font dir="auto" >To distribute the workload and optimize available resources.</font></font></li> <li><font dir="auto" ><font dir="auto" >To train and support employees in their skills development.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the application of ITIL best practices and internal processes.</font></font></li> </ul> <p>Am lioration continue</p> <ul> <li><font dir="auto" ><font dir="auto" >Identify areas for improvement in support processes.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in the creation and updating of the knowledge base.</font></font></li> <li><font dir="auto" ><font dir="auto" >Propose actions aimed at reducing the volume of recurring incidents.</font></font></li> <li><font dir="auto" ><font dir="auto" >Contribute to projects for the transformation and improvement of support tools.</font></font></li> </ul> <p>Relation client</p> <ul> <li><font dir="auto" ><font dir="auto" >to be the preferred point of contact for clients on operational matters.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in monitoring committees and service reviews.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure proactive communication on major incidents and action plans.</font></font></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Qualifications </b></p><div> <p>Comp tences techniques</p> <p><font dir="auto" ><font dir="auto" >Systems and Environments</font></font></p> <ul> <li>Windows 10/11</li> <li>Windows Server</li> <li>Microsoft 365</li> <li>Active Directory / Azure AD (Entra ID)</li> <li>Exchange Online</li> <li>Teams</li> <li><font dir="auto" ><font dir="auto" >Intune (appr ci )</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >Networks</font></font></p> <ul> <li>TCP/IP</li> <li><font dir="auto" ><font dir="auto" >LAN / WAN</font></font></li> <li>VPN</li> <li><font dir="auto" ><font dir="auto" >Wi-Fi</font></font></li> <li>DNS / DHCP</li> </ul> <p><font dir="auto" ><font dir="auto" >Tools</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >ITSM tools (ServiceNow, EasyVista, GLPI, Jira Service Management, etc.)</font></font></li> <li><font dir="auto" ><font dir="auto" >Remote access tools</font></font></li> <li>Supervision et monitoring</li> <li>Suite Microsoft Office</li> </ul> <p>M thodologies</p> <ul> <li>ITIL Foundation ou quivalent</li> <li><font dir="auto" ><font dir="auto" >Incident, problem and change management</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >Search profile</font></font></p> <p>Formation</p> <ul> <li><font dir="auto" ><font dir="auto" >Bachelor's degree (3 years of higher education) or Master's degree (5 years of higher education) in Computer Science, Networks or Information Systems.</font></font></li> </ul> <p>Exp rience</p> <ul> <li><font dir="auto" ><font dir="auto" >Significant experience in N1/N2 user support.</font></font></li> <li><font dir="auto" ><font dir="auto" >Successful first experience in coordinating or managing a support team.</font></font></li> <li><font dir="auto" ><font dir="auto" >Experience in a multi-site environment and/or IT services company is highly valued.</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >Behavioral skills</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Leadership and ability to unite a team.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent customer service skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >Analytical and problem-solving skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >Priority management and stress resistance.</font></font></li> <li><font dir="auto" ><font dir="auto" >Team spirit and communication skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >Rigour, autonomy and proactivity.</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >Key Performance Indicators (KPIs)</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Compliance with SLAs.</font></font></li> <li><font dir="auto" ><font dir="auto" >First-level solution rate.</font></font></li> <li><font dir="auto" ><font dir="auto" >Average incident handling time.</font></font></li> <li>Satisfaction client (CSAT).</li> <li><font dir="auto" ><font dir="auto" >Number of incidents r currents.</font></font></li> <li><font dir="auto" ><font dir="auto" >Quality and completeness of the documentation.</font></font></li></ul></div><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p><strong>Join Yazaki. Connect to the future. </strong></p><br> <p><strong>Country</strong>: Morocco (MA) <br><strong>City</strong>: Kenitra<br><strong>Worksite / Location</strong>: Kenitra Plant 2 </p><br> <p><strong>Job Function</strong>: CFO_Finance & Controlling <br><strong>Job Discipline</strong>: <br><strong>Job Family</strong>: Finance</p><br> <p>Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a Accounts Payable Specialist L2 in our plant in Kenitra.</p><br>
<p><span><strong><span>Your Profile:</span></strong></span></p><br>
<p><span>• Level of studies: Master's degree in finance, accounting fields or similar.</span></p><br>
<p><span>• Experience: 2 years of experience & 18 months in current position. </span></p><br>
<p><span>• Languages: Fluent in English. (Good knowledge in accounting and finance)</span></p><br> <p><span><strong><span>Main responsibilities:</span> </strong></span></p><br>
Task
Detailed description of main activities
<br>
Invoice Processing
Review incoming invoices for accuracy, completeness, and compliance with company policies and country regulaions.
<br>
Data Entry and Coding
Accurately enter invoice data into our financial system (SAP), assigning appropriate cost centers and account codes, matching with correct Delivery notes, Scheduling agreements, or Purchase orders.
<br>
Issue Resolution
Proactively identify and resolve any discrepancies or issues that may arise during the invoice processing workflow
<br>
Verification and Approval
Verify the accuracy of invoice information, obtain necessary approvals, and ensure all required documentation is attached before processing<br>Monitor and decrease GRNI Balances
<br>
Compliance & Collaboration
Ensure compliance with company policies, accounting principles, and relevant regulation<br>Stay informed about changes in accounting standards and implement necessary adjustments.<br>Collaborate with internal departments, including purchasing, Logistics...... and finance, to resolve discrepancies and streamline processes.
<br>
Reports
Provide management information regarding AP subledger and AP KPIs <br>Provide or deal with any suppliers or function queries in a timely basis including Auditors requests<br>AP processing backlog Monitoring<br>Ensure escalation process for issues that can not be solved locally <br>
Continuous Improvement
Identify opportunities for process improvement within the accounts payable function and/or Cross functionally .
<br>
<p>At Yazaki, we are committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship. </p><br> <p>We are looking forward to receiving your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application! </p><br> <p>Ps. Didn't find what you are looking for?<br> Take a look at our careers page! Be careful though, you might find your next dream job. </p><br>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company culture : <p><strong>Capgemini</strong> is characterized by a predominantly <strong>collaborative culture</strong>, placing people, trust and teamwork at the core of its practices. A close management approach fosters guidance, empowerment and skills development within a supportive environment. This culture is reinforced by a strong <strong>organizational dimension</strong>, ensuring process rigor, reliability and operational efficiency. It is complemented by a <strong>competitive component</strong> focused on performance and customer satisfaction, while a more moderate <strong>innovation dimension</strong> supports the continuous evolution of services and expertise.
</p><br><br>
<br> Job : <p> Join a dynamic company in the <strong>IT</strong> sector as a <strong>Senior Business Analyst Salesforce</strong> in <strong>Casablanca</strong>. You will have the opportunity to contribute to stimulating projects and shape the future of our CRM solutions.</p><br><br>
<p> Your role will be crucial in analyzing business needs, translating these requirements into functional solutions on the Salesforce platform, and supporting teams in adopting these tools to optimize our commercial processes.</p><br><br>
<p> Your main tasks:</p><br><br>
<ul>
<li> Gather, analyze, and formalize the business needs of different stakeholders</li>
<li> Translate business needs into Salesforce functional specifications</li>
<li> Participate in the design of Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud, etc.)</li>
<li> Collaborate closely with technical teams (developers, admins, QA)</li>
<li> Support testing phases (UAT), deployment, and change management</li>
<li> Ensure the follow-up of deliverables, functional quality, and deadlines</li>
<li> Be proactive in optimizing business processes</li>
</ul>
<br> <br> Required profile : <p> A <strong>Master's degree (Bac +5) or higher</strong> is required, ideally in a field related to <strong>IT</strong> or <strong>electronics</strong>, for a solid understanding of technical and functional issues.</p><br><br>
<p> Proven experience of <strong>5 to 10 years</strong> as a Business Analyst, ideally on the <strong>Salesforce</strong> platform, is expected. This experience should demonstrate the ability to manage complex projects and conduct in-depth analyses.</p><br><br>
<p> To excel in this role, here are the key skills sought:</p><br><br>
<ul>
<li> Master's degree (Bac+5) in IT, information systems, or equivalent</li>
<li> Proven experience as a Business Analyst, ideally in the Salesforce ecosystem</li>
<li> Good command of Salesforce and its functionalities</li>
<li> Ability to understand business needs and interact with various stakeholders</li>
<li> Very good level of French communication (professional English required)</li>
<li> Analytical mind, autonomy, rigor, and service orientation</li>
</ul>
<p> If your profile matches this description and you are ready to take on a new challenge, do not hesitate to apply quickly using the button “Send my CV to the recruiter” below.</p><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" >Job Description </font></font><div> <p> <strong><font dir="auto" ><font dir="auto" >Main mission</font></font></strong> </p> <p><font dir="auto" ><font dir="auto" >The SAP testing engineer is responsible for the functional and technical validation of SAP solutions implemented within the company. They ensure that developments, customizations, and integrations meet business requirements and guarantee system quality before production deployment.</font></font></p> <p> <strong>Responsabilit s</strong> </p> <ul> <li> <p><font dir="auto" ><font dir="auto" >Participate in the analysis of business needs and the drafting of test plans.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Design, execute and automate functional tests on the SAP modules concerned (e.g. FI, CO, MM, SD, PP, HCM).</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Identify, document and track anomalies detected in the test management tool (e.g. Jira, HP ALM, TestRail).</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Collaborating with development teams and key users to understand business processes and validate fixes.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Participate in integration, regression and user acceptance testing (UAT).</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Contribute to the implementation and improvement of testing strategies and methodologies.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Ensure traceability between requirements, test cases and results obtained.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Write test reports and validation summaries.</font></font></p></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p> <strong><font dir="auto" ><font dir="auto" >Technical skills required</font></font></strong> </p> <ul> <li> <p><font dir="auto" ><font dir="auto" >Good knowledge of one or more </font></font><strong><font dir="auto" ><font dir="auto" >SAP</font></font></strong><font dir="auto" ><font dir="auto" > modules (FI/CO, MM, SD, PP, HCM, BW, etc.).</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >My mastery of testing tools (HP ALM, Jira/XRay, SAP Solution Manager Test Suite, etc.).</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Knowledge of </font></font><strong><font dir="auto" ><font dir="auto" >SAP Fiori / S/4HANA</font></font></strong><font dir="auto" ><font dir="auto" > is appreciated.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Knowledge of test automation (SAP TAO, Worksoft Certify, Tosca, UFT, or Selenium).</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Good understanding of business processes and inter-module integrations.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Ability to read and understand functional and technical specifications.</font></font></p> </li> </ul> <p> <strong>Comp tences soft skils :</strong> </p> <ul> <li> <p><font dir="auto" ><font dir="auto" >Rigour and attention to detail.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Analytical mind and problem-solving skills.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Good interpersonal skills and ability to work in a team with tradespeople and technology.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Organization and autonomy.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Clear communication, both oral and written.</font></font></p> </li> </ul> <p> <strong><font dir="auto" ><font dir="auto" >Search profile</font></font></strong> </p> <ul> <li> <p><font dir="auto" ><font dir="auto" >Education: Bachelor's degree +3 to Master's degree in computer science, information systems or equivalent.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Experience: Minimum 2-5 years in testing on SAP environment (more for a senior position).</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Languages: </font></font><strong><font dir="auto" ><font dir="auto" >Professional English required</font></font></strong><font dir="auto" ><font dir="auto" > (exchanges with international teams).</font></font></p></li></ul></div><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Company description Publicis Global Delivery (PGD) est le centre d’excellence mondial du Groupe Publicis, réunissant des experts en technologie, CRM, data et transformation digitale. Nous accompagnons les plus grandes marques internationales dans leurs enjeux d'innovation, d'expérience client et d'excellence opérationnelle. Dans le cadre du développement de notre CRM Factory, nous recherchons un(e) Consultant(e) Confirmé(e) Salesforce Service Cloud pour rejoindre une équipe dédiée à un acteur international majeur du secteur du luxe. Overview Au sein de notre dispositif CRM Run, vous serez responsable du maintien en conditions opérationnelles et de l'amélioration continue de la plateforme Salesforce Service Cloud. Vous jouerez un rôle clé dans le support des équipes métiers, la gestion des incidents, l'optimisation des processus de service client et la garantie d'une expérience utilisateur de qualité dans un environnement international exigeant. Responsibilities Superviser les processus de service client dans un environnement de production Salesforce Service Cloud. Assurer le suivi des automatisations existantes (Flows, Assignment Rules, Email-to-Case, Omni-Channel, SLA). Diagnostiquer et résoudre les incidents fonctionnels et techniques. Gérer les demandes de support et les évolutions mineures. Assurer le support de niveau 2/3 auprès des équipes métier. Accompagner les utilisateurs dans l’adoption et l'utilisation optimale de Salesforce. Surveiller les intégrations et la synchronisation des données avec les systèmes tiers. Créer et maintenir des rapports, dashboards et vues personnalisées. Maintenir la documentation fonctionnelle et technique. Participer à l'amélioration continue des processus CRM et des parcours clients. Contribuer à la qualité, à la performance et à la stabilité de la plateforme. Qualifications Formation & Expérience Bac+4/5 en Informatique, Systèmes d’Information ou domaine équivalent. Minimum 4 ans d'expérience sur Salesforce. Minimum 2 ans d'expérience sur Salesforce Service Cloud dans un contexte Run, Support ou Maintenance Applicative. Compétences techniques Salesforce Service Cloud Case Management Flow Builder Assignment Rules Email-to-Case Omni-Channel Reports & Dashboards Knowledge Base API Integration Middleware Data Synchronization Incident Management CRM Operations Connaissances appréciées Advanced Flows Process Builder SOQL HTML (Email Templates) Ticketing Tools Monitoring Tools Certifications appréciées Salesforce Administrator Salesforce Service Cloud Consultant Additional information Compétences clés (Skills) Salesforce Service Cloud Salesforce CRM Case Management Flow Builder Salesforce Administration Omni-Channel Email-to-Case Reports & Dashboards Knowledge Base API Integration CRM Support SOQL Incident Management Customer Service Customer Experience (CX) Profil recherché Excellentes capacités d’analyse et de résolution de problèmes. Sens du service et orientation client. Rigueur et organisation. Réactivité et gestion des priorités. Excellentes compétences en communication. Esprit d’équipe et approche collaborative. Autonomie et sens des responsabilités. Langues Français courant obligatoire. Anglais professionnel indispensable.</p> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description Context As part of the development of its IT outsourcing and user support activities, our IT services company is looking for a Level 1/Level 2 Support Lead. A true operational expert, you will manage the on-site and remote support activities, guarantee the quality of service delivered to clients, and support the professional development of the technicians. Main Responsibilities Management of Support Activities Supervise the daily activities of the Level 1 and Level 2 support teams. Ensure compliance with SLAs and contractual commitments. Prioritize incidents and coordinate resolution actions. Monitor key performance indicators (KPIs) and produce associated reports. Organize and lead team meetings and operational briefings. Incident and Request Management Respond to complex or critical incidents requiring advanced expertise. Escalate issues to Level 3 teams, publishers, or suppliers when necessary. Guarantee the quality of ticket processing and adherence to procedures. Participate in crisis management and escalation teams. Functional Management and Support: Provide functional supervision to Level 1 and Level 2 technicians. Distribute workloads and optimize available resources. Train and support employees in their skills development. Ensure the application of ITIL best practices and internal processes. Continuous Improvement: Identify areas for improvement in support processes. Participate in the creation and updating of the knowledge base. Propose actions to reduce the volume of recurring incidents. Contribute to transformation and improvement projects for support tools. Customer Relations: Be the primary point of contact for clients on operational matters. Participate in monitoring committees and service reviews. Ensure proactive communication on major incidents and action plans.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Comp tences techniques</p><ul><li><font dir="auto" ><font dir="auto" >Systems and Environments</font></font></li><li>Windows 10/11</li><li>Windows Server</li><li>Microsoft 365</li><li>Active Directory / Azure AD (Entra ID)</li><li>Exchange Online</li><li>Teams</li><li><font dir="auto" ><font dir="auto" >Intune (appr ci )</font></font></li><li><font dir="auto" ><font dir="auto" >R buckets TCP/IP LAN / WAN</font></font></li><li>VPN</li><li><font dir="auto" ><font dir="auto" >Wi-Fi</font></font></li><li>DNS / DHCP</li><li><font dir="auto" ><font dir="auto" >Tools</font></font></li><li><font dir="auto" ><font dir="auto" >ITSM tools (ServiceNow, EasyVista, GLPI, Jira Service Management, etc.)</font></font></li><li><font dir="auto" ><font dir="auto" >Remote access tools</font></font></li><li>Supervision et monitoring</li><li>Suite Microsoft Office</li><li>M thodologies ITIL Foundation ou quivalent</li><li><font dir="auto" ><font dir="auto" >Incident, problem and change management</font></font></li></ul><p><font dir="auto" ><font dir="auto" >Profile</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Education Bac +3 Bac +5 in Computer Science, Networks or Information Systems.</font></font></li><li>Exp rience</li><li><font dir="auto" ><font dir="auto" >Significant experience in N1/N2 user support.</font></font></li><li><font dir="auto" ><font dir="auto" >Successful first experience in coordinating or managing a support team.</font></font></li><li><font dir="auto" ><font dir="auto" >Experience in a multi-site environment and/or IT services company is highly valued.</font></font></li><li><font dir="auto" ><font dir="auto" >Behavioral skills</font></font></li><li><font dir="auto" ><font dir="auto" >Leadership and ability to unite a team.</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent customer service skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Analytical and problem-solving skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Priority management and stress resistance.</font></font></li><li><font dir="auto" ><font dir="auto" >Team spirit and communication skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Rigour, autonomy and proactivity.</font></font></li></ul><p><font dir="auto" ><font dir="auto" >Key Performance Indicators (KPIs)</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Compliance with SLAs.</font></font></li><li><font dir="auto" ><font dir="auto" >First-level solution rate.</font></font></li><li><font dir="auto" ><font dir="auto" >Average incident handling time.</font></font></li><li>Satisfaction client (CSAT).</li><li><font dir="auto" ><font dir="auto" >Number of incidents r currents.</font></font></li><li><font dir="auto" ><font dir="auto" >Quality and completeness of the documentation.</font></font></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Do you want to love what you do at work? Make a real impact? Help shape experiences that transform how people connect, celebrate, and engage with events? Are you excited to work with a team that challenges the status quo, breaks away from the ordinary, and builds what's next? If yes, you're in the right place. webook.com is one of the leading event ticketing and experience platforms, known for its innovation, agility, and ability to scale. We've powered some of the largest events in the region, with over 2 billion SAR in ticket sales and now we're expanding globally. Role Overview: The Project Manager is accountable for planning, coordinating, and delivering cross-functional initiatives across product, engineering, operations, and external stakeholders. The role ensures projects are executed with strong governance, predictable timelines, controlled scope, and clear stakeholder visibility. Key Responsibilities: Own end-to-end project planning: scope, milestones, timeline, and deliverables Establish and maintain project governance cadences Coordinate cross-functional teams to deliver milestones on time and to agreed quality standards Track and manage dependencies across internal teams, vendors, and external partners Manage scope changes through structured change control, ensuring alignment on impacts to timeline, cost, and delivery capacity Facilitate delivery execution rhythms (working sessions, weekly check-ins, steering/leadership updates as needed) Maintain high-quality documentation: project plans, schedules, meeting minutes, stakeholder updates, and handover packs Ensure deliverables meet defined acceptance criteria and are operationally ready for go-live Produce concise project dashboards and executive summaries highlighting delivery confidence, risks, dependencies, and key decisions Use project management tools such as Smartsheet and/or Odoo Projects for planning, tracking, and reporting Demonstrate working knowledge of Jira to collaborate with product/engineering teams (read boards, interpret epics/stories, track progress and dependencies) Support intake reviews and ensure projects follow PMO governance standards before major commitments or releases Drive continuous improvement by identifying recurring delivery friction points and proposing pragmatic process enhancements Bachelor s degree in Business, Engineering, Information Systems, Computer Science, or a related field 4 7+ years of experience in project management within a technology, SaaS, platform, or implementation environment Proven track record delivering cross-functional projects involving engineering and product teams Hands-on experience using Smartsheet and/or Odoo Projects for project planning, tracking, and reporting Working knowledge of Jira (required) to interface with engineering teams and interpret delivery artifacts PMP Certification is required; additional related certifications are nice to have Strong communication skills and ability to influence without direct authority Nice to Have Experience in ticketing, events, travel, hospitality, or high-volume consumer platforms Experience delivering integrations (APIs, partners, third-party vendors) Exposure to multi-market launches, localization, or operating in international delivery teams English required; Arabic is a plus</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Business, Engineering, Information Systems, Computer Science, or a related field 4 7+ years of experience in project management within a technology, SaaS, platform, or implementation environment Proven track record delivering cross-functional projects involving engineering and product teams Hands-on experience using Smartsheet and/or Odoo Projects for project planning, tracking, and reporting Working knowledge of Jira (required) to interface with engineering teams and interpret delivery artifacts PMP Certification is required; additional related certifications are nice to have Strong communication skills and ability to influence without direct authority Nice to Have Experience in ticketing, events, travel, hospitality, or high-volume consumer platforms Experience delivering integrations (APIs, partners, third-party vendors) Exposure to multi-market launches, localization, or operating in international delivery teams English required; Arabic is a plus</p><p></p></section>