Office boy Jobs - Agadir Morocco
1 Jobs Found
Morocco - Agadir
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Duties & Responsibilities</strong></p>
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<p>Provide voice and remote support for hotel customers worldwide.</p>
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<p>Troubleshoot OPERA PMS issues (reservations, check-in/out, billing).</p>
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<p>Document solutions and ensure accurate case records in ICCP tool.</p>
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<p>Collaborate with Oracle teams to escalate and resolve issues.</p>
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<p>Act as customer advocate for hotel users and escalate gaps.</p>
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<p>Provide technical assistance via phone, email, and remote tools.</p>
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<p>Assist in OPERA configuration, installation, and training when required.</p>
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<p>Stay updated on OPERA new releases.</p>
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<p><strong>Knowledge, Skills & Abilities Essential</strong></p>
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<p>Minimum 2 years IT or hospitality systems support experience.</p>
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<p>Experience with hotel PMS applications, ideally Oracle OPERA.</p>
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<p>Customer service experience with direct client interaction.</p>
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<p>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</p>
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<p>Knowledge of OS (Windows, Oracle, VMware) desirable.</p>
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<p>SQL experience preferred.</p>
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</ul>
<p><strong>Other Requirements</strong></p>
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<p>Commitment to high-quality customer service.</p>
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<p>Excellent English communication; other languages desirable.</p>
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<p>Strong troubleshooting and problem-solving ability.</p>
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<p>Organizational and multitasking skills.</p>
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<p>Flexibility for global 24x7 shifts including weekends and holidays.</p>
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<p>Cross-cultural awareness.</p>
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</ul>
<p><strong>Abilities</strong></p>
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<p>Ability to build trust with hotel customers and Oracle colleagues.</p>
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<p>Independent worker and team player.</p>
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<p>Adaptable and able to prioritize in dynamic environments.</p>
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<p>Creative thinker to resolve problems and improve processes.</p>
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<p>Resilient under pressure with focus on service quality.</p>
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</ul>
<p><strong>Note:</strong> This role requires weekend support and shift work in a 24x7 global hospitality environment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 2 years IT or hospitality systems support experience.</p>
<p>Experience with hotel PMS applications, ideally Oracle OPERA.</p>
<p>Graduate degree in technical, hospitality, or business field.</p>
<p>Understanding of hotel operations (front office, reservations, housekeeping).</p>
<p>Customer service experience with direct client interaction.</p>
<p>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</p>
<p>Knowledge of OS (Windows, Oracle, VMware) desirable.</p>
<p>SQL experience preferred.</p><p></p></section>