office manager Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required<br>CORE WORK ACTIVITIES<br>Building Successful Relationships that Generate Sales Opportunities<br>• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.<br>• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc.<br>• Develops relationships within community to strengthen and expand customer base for sales opportunities.<br>• Assists with managing and developing relationships with key internal and external stakeholders.<br>• Provides accurate, complete and effective turnover to Event Management.<br>Managing Sales Activities<br>• Participates in sales calls with members of sales team to acquire new business and/or close on business.<br>• Supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue<br>• Identifies new business to achieve personal and location revenue goals.<br>• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.<br>• Assists in closing the best opportunities for the location based on market conditions and location needs.<br>• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.<br>Providing Exceptional Customer Service&nbsp;<br>• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.<br>• Services our customers in order to grow share of the account.<br>• Executes and supports the company’s customer service standards.<br>• Provides excellent customer service consistent with the daily service basics of the company.<br>• Sets a positive example for guest relations.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable&nbsp;prices . We are part of IKEA Al-Homaizi Limited, operating in&nbsp;three countries - Kuwait, Jordan, and MOROCCO.</p><br><p>Our keywords are Home, People, Happiness, Development, Leadership, Inclusion &amp;&nbsp;Diversity,&nbsp;All with&nbsp;Passion!</p><br><p>Join us to bridge your dreams and unique ideas within an organization that believes in People !</p><br><br>Job Description<br><p><strong>Purpose of the function</strong></p><br><p>To make IKEA a relevant and trusted partner for business customers in Morocco by providing affordable, functional, sustainable and well-designed solutions that meet their business needs and create long-term value.</p><br><p><strong>Purpose of the job</strong></p><br><p>To drive profitable growth in the Hospitality business by building key customer relationships, developing and converting business opportunities, and connecting customer needs with relevant IKEA solutions that create value for both customers and IKEA.</p><br><p><strong>Key assignments&nbsp;</strong></p><br><ul><li>Develop the Hospitality customer portfolio in line with the IKEA for Business strategy and priorities.</li><li>Build and maintain long-term relationships with key decision-makers and stakeholders within the Hospitality sector.</li><li>Identify, qualify and develop new business opportunities and maintain a healthy sales pipeline.</li><li>Understand customer needs, business challenges, project requirements and buying processes, and translate them into relevant IKEA opportunities.</li><li>Lead customer opportunities from initial contact through needs assessment, solution development, proposals, negotiations and agreement.</li><li>Collaborate with Interior Design Specialists, IKEA for Business Consultants, Tendering and relevant IKEA functions to deliver relevant IKEA solutions.</li><li>Grow existing accounts through repeat business, cross-selling and identification of additional customer needs.</li><li>Manage sales pipeline and follow up sales, conversion, profitability and agreed IKEA for Business KPIs.</li><li>Build market knowledge by following Hospitality trends, customers, competitors and emerging opportunities.</li><li>Share customer and market insights to improve the IKEA for Business offer, customer experience and ways of working.</li></ul><br>Qualifications<br><p><strong>Knowledge</strong></p><br><ul><li>Hospitality sector, customer landscape and business opportunities.</li><li>B2B sales, Key Account Management and business development.</li><li>Solution selling and translating customer needs into IKEA solutions.</li><li>Good understanding of the value of functionality, form, quality, sustainability and affordability.</li><li>Commercial principles including sales, profitability, pricing and pipeline management.</li><li>Moroccan Hospitality market, key players and stakeholder landscape.</li></ul><p><strong>Motivation</strong></p><br><ul><li>Passionate about people, business and IKEA.</li><li>Driven by understanding customers and creating solutions that add value.</li><li>Energised by building relationships, networks and new business opportunities.</li><li>Motivated by making the IKEA offer relevant, accessible and affordable for business customers.</li><li>Entrepreneurial, proactive and comfortable taking ownership.</li><li>Curious and motivated by learning from customers and the market.</li><li>Driven to achieve results in line with IKEA values.</li><li>Enjoys working through collaboration and achieving results without formal authority.</li></ul><p><strong>Capabilities</strong></p><br><ul><li>Understands the customer’s business and puts their needs at the centre.</li><li>Is self-starting and proactive, taking initiative and creating opportunities without waiting for direction.</li><li>Drives profitable growth while balancing customer value and IKEA goals.</li><li>Builds trust and long-term customer relationships.</li><li>Connects customer needs with simple, relevant and affordable IKEA solutions.</li><li>Influences stakeholders and moves opportunities forward without formal authority.</li><li>Connects people, functions and IKEA capabilities around the customer.</li><li>Challenges complexity and finds better ways of working.</li><li>Uses customer and market insights to identify new opportunities.</li><li>Takes ownership, acts with urgency and delivers results.</li></ul><p><strong>Ideal experience &amp; education&nbsp;</strong>​​​​​​​</p><br><ul><li>Bachelor’s degree or equivalent in Business, Sales, Marketing, Hospitality Management, or a related field.</li><li>5+ years of relevant B2B sales, Key Account Management or Business Development experience, with significant experience in the Hospitality sector.</li><li>Proven experience working with hotels, resorts, restaurants, hospitality groups or similar hospitality businesses.</li><li>Proven track record in developing customer portfolios, generating new business and managing strategic customer relationships.</li><li>Experience managing complex sales cycles, projects and multiple customer stakeholders.</li><li>Strong understanding of the Moroccan Hospitality market, including key players, decision-makers and business dynamics.</li><li>Proven experience in solution selling, negotiation and pipeline management.</li><li>Strong digital skills and experience using CRM and sales management tools.</li><li>Fluent in French and English.</li><li>Willingness and ability to travel to customers and business locations as required.</li></ul><br>Additional Information<br><p>A few more details for you:</p><br><p>This is a full-time position based in IKEA Zenata . Some travel may be required.</p><br><p>Please send your CV in English and tell us why you would be a good fit for this role.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable&nbsp;prices . We are part of IKEA Al-Homaizi Limited, operating in&nbsp;three countries - Kuwait, Jordan, and MOROCCO.</p><br><p>Our keywords are Home, People, Happiness, Development, Leadership, Inclusion &amp;&nbsp;Diversity,&nbsp;All with&nbsp;Passion!</p><br><p>Join us to bridge your dreams and unique ideas within an organization that believes in People !</p><br><br>Job Description<br><p><strong>Purpose of the function</strong></p><br><p>To make IKEA a relevant and trusted partner for business customers in Morocco by providing affordable, functional, sustainable and well-designed solutions that meet their business needs and create long-term value.</p><br><p><strong>Purpose of the job</strong></p><br><p>To drive profitable growth in the Residential &amp; Construction business by building key customer relationships, developing and converting business opportunities, and connecting customer needs with relevant IKEA solutions that create value for both customers and IKEA.</p><br><p><strong>Key assignments&nbsp;</strong></p><br><ul><li>Develop the Residential &amp; Construction customer portfolio in line with the IKEA for Business strategy and priorities.</li><li>Build and maintain long-term relationships with developers, construction companies, contractors, real estate stakeholders and other key decision-makers.</li><li>Identify, qualify and develop new business opportunities and maintain a healthy sales pipeline.</li><li>Understand customer needs, project specifications, business models, timelines and buying processes, and translate them into relevant IKEA opportunities.</li><li>Lead customer opportunities from initial contact through needs assessment, solution development, proposals, negotiations and agreement.</li><li>Collaborate with Interior Design Specialists, IKEA for Business Consultants, Tendering and relevant IKEA functions to develop and deliver relevant IKEA solutions.</li><li>Grow existing accounts through repeat business, cross-selling and identification of additional project or customer needs.</li><li>Manage the sales pipeline and follow up sales, conversion, profitability and agreed IKEA for Business KPIs.</li><li>Build market knowledge by following construction and real estate trends, projects, competitors and emerging business opportunities.</li><li>Share customer and market insights to improve the IKEA for Business offer, customer experience and ways of working.</li></ul><br>Qualifications<br><p><strong>Knowledge</strong></p><br><ul><li>Deep understanding of Residential and construction sector, customer landscape and business opportunities.</li><li>B2B sales, Key Account Management and business development.</li><li>Solution selling and translating customer and project needs into IKEA solutions.</li><li>Good understanding of the value of functionality, form, quality, sustainability and affordability.</li><li>Commercial principles including sales, profitability, pricing and pipeline management.</li><li>Moroccan real estate and construction market, including key players, projects and stakeholder landscape.</li></ul><p><strong>&nbsp;Motivation</strong></p><br><ul><li>Passionate about people, business and IKEA.</li><li>Driven by understanding customers and creating solutions that add value to their projects and businesses.</li><li>Energised by building relationships, networks and new business opportunities.</li><li>Motivated by making the IKEA offer relevant, accessible and affordable for business customers.</li><li>Entrepreneurial, proactive and comfortable taking ownership.</li><li>Curious and motivated by learning from customers, projects and the market.</li><li>Driven to achieve results in line with IKEA values.</li><li>Enjoys working through collaboration and achieving results without formal authority.</li></ul><p><strong>Capabilities</strong></p><br><ul><li>Understands the customer’s business and puts their needs at the centre.</li><li>Is self-starting and proactive, taking initiative and creating opportunities without waiting for direction.</li><li>Drives profitable growth while balancing customer value and IKEA goals.</li><li>Builds trust and long-term customer relationships.</li><li>Connects customer needs with simple, relevant and affordable IKEA solutions.</li><li>Influences stakeholders and moves opportunities forward without formal authority.</li><li>Connects people, functions and IKEA capabilities around the customer.</li><li>Challenges complexity and finds better ways of working.</li><li>Uses customer and market insights to identify new opportunities.</li><li>Takes ownership, acts with urgency and delivers results.</li></ul><p><strong>Ideal experience &amp; education&nbsp;</strong></p><br><ul><li>Bachelor’s degree or equivalent in Business, Sales, Marketing, Real Estate, Construction Management, or a related field.</li><li>5+ years of relevant B2B sales, Key Account Management or Business Development experience, with significant experience in the Residential, Real Estate or Construction sector.</li><li>Proven experience working with property developers, construction companies, contractors, real estate groups or similar businesses.</li><li>Proven track record in developing customer portfolios, generating new business and managing strategic customer relationships and delivering results.</li><li>Experience managing complex sales cycles, projects and multiple customer stakeholders.</li><li>Strong understanding of the Moroccan residential, real estate and construction market, including key players, decision-makers and business dynamics.</li><li>Proven experience in solution selling, negotiation and pipeline management.</li><li>Strong digital skills and experience using CRM and sales management tools.</li><li>Fluent in French and English.</li><li>Willingness and ability to travel to customers, project sites and business locations as required.</li></ul><br>Additional Information<br><p>A few more details for you:</p><br><p>This is a full-time position based in IKEA Zenata . Some travel may be required.</p><br><p>Please send your CV in English and tell us why you would be a good fit for this role.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Creates a unique guest experience that draws hotel and non-hotel guests. Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and effectively positioning the outlet. Is heavily involved with promoting the bar/lounge, menu planning, maintaining standards, assisting servers on the floor during peak periods and managing property liquor inventories and controls. Manages Bar/Lounge daily shift operations and supervision of staff. Strives for high guest and employee satisfaction while maintaining the operating budget. Accountable for promoting compliance with legal obligations professionally and consistently. Determines and implements training needed to accomplish goals. Strengthens the Food and Beverage/Culinary team by assisting in other outlets when needed.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Taking an Entrepreneurial Approach to Driving the Bar/Lounge Business<br>• Understands financial opportunities by surveying restaurant demand.<br>• Confers with key individuals in the local community to assess opportunities while identifiying and analyzing competitors.<br>• Controls purchases and inventory, negotiates prices and contracts, develops preferred supplier lists, reviews and evaluates usage reports and takes corrective action as necessary.<br>• Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.<br>Leading Significant Marketing/Public Relations/Media Activities<br>• Attracts guests by developing and implementing marketing, advertising, public and community relations programs, evaluating program results and identifying and tracking changing demands.<br>• Owns bar/lounge related social media posts and public event communications; monitors social media activity; responds to comments; analyzes posts/trends; corrects deficiencies<br>• Creates network of sources to enable outreach and event opportunities.<br>• Serves as the primary point of contact for any events or bar/lounge related community activities.<br>• Interacts with liquor purveyors and purchases wine, beer and spirits for the outlets.Coordinates and books entertainment and events.<br>• Handles the set-up and execution of all events to promote a world-class experience.<br>• Participates in local networking activities that often take place off-property.<br>• Activates specific brand strategies geared toward the customer experience.<br>Managing Bar/Lounge Operations<br>• Implements agreed upon beverage policy and procedures throughout the property.<br>• Manages the bar/lounge in compliance with all local, state and Federal beverage and liquor laws.<br>• Monitors adherence to liquor control policies and procedures.<br>• Monitors compliance with all Bar/Lounge policies, standards and procedures.<br>• Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear.<br>• Understands beverage control including, but not limited to: days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue &amp; returns, food standards, and period end inventory.<br>• Attends pre- and post-convention meetings as needed to understand group needs.<br>• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.<br>• Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals.<br>• Achieves or exceeds budgeted goals.<br>• Maintains food handling and sanitation standards.<br>• Manages inventories according to budget and business levels.<br>• Assists with developing menus and promotions, as necessary.<br>• Communicates critical information to the Bar/Lounge staff regarding each event.<br>• Monitors ambiance/atmosphere (e.g., lighting, music, table-top, etc.) is appropriate for Bar/Lounge concept, positioning, time of day, etc.<br>• Manages entertainment and activation process to ensure it is appropriate for brand strategy.<br>Fostering an Environment that Creates Exciting and Memorable Guest Experiences<br>• Creates long-term professional relationships with guest clientele.<br>• Provides and empowers employees to provide excellent customer service<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Responds effectively to guest problems and complaints.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Provides feedback to individuals in an effort to improve service performance.<br>• Reviews comment cards and guest satisfaction results with employees and takes next steps as appropriate.<br>Managing Human Resource Activities<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in the development and implementation of corrective action plans.<br>• Trains staff on liquor control policies and procedures.<br>• Manages staffing levels to meet guest service standards, operational needs and financial objectives.<br>• Promotes employee understanding of expectations and the work.<br>• Actively participates in the hiring process to identify the right talent to support the outlet’s concept.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Facilitates the fair and equal treatment of employees<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Monitors employee attendance of on-going training to understand guest expectations.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>A Night Auditor is responsible for overseeing hotel operations during the night shift, ensuring excellent guest service, handling front desk duties, and performing accounting and auditing tasks to verify daily financial transactions.</p><p>Main Duties and Responsibilities</p><ul><li>To check in guests and perform subsequent administrative procedures, ensuring speedy allocation of rooms by liaising with Housekeeping and Room Service, through monitoring departures and room status.</li><li>To escort guests and familiarise them with facilities and services.</li><li>To produce and distribute relevant information lists to other departments.</li><li>To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, General Cashier and Director of Finance.</li><li>To take reservations, amendments and handle general enquiries regarding bookings.</li><li>To prepare all pre-registration for the following day's arrivals.</li><li>To update guest history records, matching with reservations to ensure continuity of standards to regular guests and process new guest histories after departure.</li><li>To handle all facsimiles, e-mails and typing as requested.</li><li>To be able to multitask and work in a demanding environment</li><li>To give a detailed hand over to the oncoming shift.</li><li>To ensure a high standard of grooming, deportment and personal hygiene.</li><li>To adhere to health and safety, fire and bomb procedures laid down by the hotel.</li><li>To carry out any other duties as requested by the Front Office Manager or Duty Manager and to be willing and able to cross train and assist as needed in Reservation and Telephone duties.</li><li>To assist all other Front Office departments whenever needed as long as previously trained for.</li><li>To be a welcoming and attentive presence in the Lobby.</li><li>To perform all task to Four Seasons standards.</li><li>To develop all task regarding the night shift.</li><li>To be able to easily interact with guest and deal with basic complains.</li><li>See attached the Four Seasons Core Standards</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><p></p></section>

<p>To check in guests and perform subsequent administrative procedures, ensuring speedy allocation of rooms by liaising with Housekeeping and Room Service, through monitoring departures and room status.</p><p>To escort guests and familiarize them with facilities and services.</p><p>To produce and distribute relevant information lists to other departments.</p><p>To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, General Cashier and Director of Finance.</p><p>To take reservations, amendments and handle general enquiries regarding bookings.</p><p>To prepare all pre-registration for the following day's arrivals.</p><p>To update guest history records, matching with reservations to ensure continuity of standards to regular guests and process new guest histories after departure.</p><p>To handle all facsimiles, e-mails and typing as requested.</p><p>To be able to multitask and work in a demanding environment</p><p>To give a detailed hand over to the oncoming shift.</p><p>To ensure a high standard of grooming, deportment and personal hygiene.</p><p>To adhere to health and safety, fire and bomb procedures laid down by the hotel.</p><p>To carry out any other duties as requested by the Front Office Manager or Duty Manager and to be willing and able to cross train and assist as needed in Reservation and Telephone duties.</p><p>To assist all other Front Office departments whenever needed as long as previously trained for.</p><p>To be a welcoming and attentive presence in the Lobby.</p><p>To perform all task to Four Seasons standards.</p><p>To develop all task regarding the night shift.</p><p>To be able to easily interact with guest and deal with basic complains.</p>

<p><br></p> <p> </p> <p> </p> <p> <b>About the location:</b> </p>A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.<p> </p> <p> </p> <p>Main Duties and Responsibilities</p> <p> </p> <p>1. To check in guests and perform subsequent administrative procedures, ensuring speedy allocation of rooms by liaising with Housekeeping and Room Service, through monitoring departures and room status.</p> <p> </p> <p>2. To escort guests and familiarize them with facilities and services.</p> <p> </p> <p>3. To produce and distribute relevant information lists to other departments.</p> <p> </p> <p>4. To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, General Cashier and Director of Finance.</p> <p> </p> <p>5. To take reservations, amendments and handle general enquiries regarding bookings.</p> <p> </p> <p>6. To prepare all pre-registration for the following day's arrivals.</p> <p> </p> <p>7. To update guest history records, matching with reservations to ensure continuity of standards to regular guests and process new guest histories after departure.</p> <p> </p> <p>8. To handle all facsimiles, e-mails and typing as requested.</p> <p> </p> <p>9. To be able to multitask and work in a demanding environment</p> <p> </p> <p>10. To give a detailed hand over to the oncoming shift.</p> <p> </p> <p>11. To ensure a high standard of grooming, deportment and personal hygiene.</p> <p> </p> <p>12. To adhere to health and safety, fire and bomb procedures laid down by the hotel.</p> <p> </p> <p>13. To carry out any other duties as requested by the Front Office Manager or Duty Manager and to be willing and able to cross train and assist as needed in Reservation and Telephone duties.</p> <p> </p> <p>14. To assist all other Front Office departments whenever needed as long as previously trained for.</p> <p> </p> <p>15. To be a welcoming and attentive presence in the Lobby.</p> <p> </p> <p>16. To perform all task to Four Seasons standards.</p> <p> </p> <p>17. To develop all task regarding the night shift.</p> <p> </p> <p>18. To be able to easily interact with guest and deal with basic complains.</p> <p> </p> <p> </p> <p> </p> <p> </p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>We are looking for a talented and experienced <strong>Property Management Office Manager</strong> to contribute to our continued success. This key position will allow you to be at the heart of the business, managing a portfolio of properties and ensuring customer satisfaction. You will work in a stimulating and collaborative environment within a company.</p><br><br><p>Your main mission will be to <strong>optimize the management and profitability of a property portfolio</strong>. You will need to effectively manage relationships with owners and tenants, ensure the proper maintenance of buildings, and guarantee regulatory compliance. You will contribute to the company's growth by developing new opportunities and improving management processes. A major objective will be to ensure customer satisfaction and tenant loyalty while maximizing rental income.</p><br><br><p>As a <strong>Property Management Office Manager</strong>, your main tasks will include:</p><br><br><ul><li>Rental management: tenant search, file preparation, lease drafting, rent collection.</li><li>Technical management: monitoring building maintenance, managing repairs and works, supervising service providers.</li><li>Administrative management: charge tracking, preparation of management accounts, litigation management.</li><li>Business development: prospecting new clients, negotiating financial terms.</li><li>Client relations: managing requests and complaints, conflict resolution.</li></ul><p>You will also be responsible for supervising the property management office team and ensuring the proper application of internal procedures.</p><br><br> <br> <br> Required profile : <p>To succeed in this role, it is essential to have a <strong>Master's degree or higher</strong> (Bac+4 or equivalent). A specialization in <strong>Business or Real Estate</strong> is highly appreciated. This level of education will demonstrate your academic skills and expertise in the real estate sector.</p><br><br><p>We are looking for someone with at least <strong>5 years</strong> of experience in a similar role. Your past experience should have highlighted your ability to manage a property portfolio, maintain effective relationships with clients, and optimize management processes. This professional experience will be a major asset for succeeding in this demanding and rewarding role.</p><br><br><p>In addition to your academic qualifications and experience, you must possess certain key skills:</p><br><br><ul><li><strong>Excellent management and organizational skills:</strong> you must be able to manage multiple tasks simultaneously and prioritize effectively.</li><li><strong>Exceptional interpersonal skills:</strong> you must be comfortable communicating with clients, owners, tenants, and service providers.</li><li><strong>Proficiency in computer tools:</strong> good knowledge of property management software is an asset.</li><li><strong>Results-oriented and rigorous:</strong> you must be able to work independently and meet deadlines.</li><li><strong>Adaptability and problem-solving skills:</strong> you must be able to handle unexpected situations and find effective solutions.</li></ul><p>If you see yourself in this profile, <strong>do not hesitate to apply now!</strong></p><br><br> <br><br> </div>

<p>We currently have an opportunity for an experienced Assistant Manager Guest Services to join our Four Seasons Hotel Rabat Kasr Al Bahr team in Morocco! Reporting into our Front Office Manager you should have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>This position requires great enthusiasm and commitment in addition to an acute ability to problem solve.</li><li>A solid work ethic, high proficiency in Microsoft Office and Opera, a high level of integrity, and a concern for quality, cross cultural sensitivity, and customer service orientation.</li><li>You will be the Cultural Advocate of the Golden Rule in every employee action in your hotel; creating a great workplace for all great people to deliver great experiences.</li><li>Fluency in French, Arabic and English is a must for this location, along with eligibility to work in Morocco.</li></ul>

<p>JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p><p>CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <ul><li>Monitor a shared mailbox.</li><li>Acknowledge receipt of requests.</li><li>Analyze and sort requests to the correct tool or team (Rainbow, Concur, Aspen, GB).</li><li>Identify urgent issues and escalate quickly.</li><li>Open and track tickets.</li><li>Monitor invoicing flows and report anomalies.</li></ul> <br> Required profile : <p>Master's degree (engineering school or university) in IT, with 4 years or more of experience</p><br><br><p><strong>Profile type</strong></p><br><br><ul><li>IT Back Office Manager</li><li>Application Support Level 1 (L1)</li><li>RUN / Service Desk Coordinator</li><li>Incident Coordinator</li><li>Operations Support Analyst</li></ul><p><strong>Skills sought</strong></p><br><br><ul><li>Organization and rigor.</li><li>Good communication.</li><li>Sense of priorities.</li><li>Ability to work with multiple teams.</li><li>Proficiency in ticketing tools (ServiceNow, Jira, EasyVista, etc.).</li><li>Professional English if international exchanges are involved.</li></ul> <br><br> </div>

<p>We currently have an opportunity for a concierge to join our Four Seasons Hotel Rabat, Kasr Al Bahr team in Morocco!</p><p>Reporting into the Front Office Manager you will be responsible for p roviding exceptional concierge services by warmly welcoming guests, delivering personalized recommendations, arranging reservations and special requests, and ensuring seamless coordination with hotel departments.</p><p>Maintain in-depth knowledge of local attractions, dining, entertainment, and hotel services to assist guests effectively.</p><p>Anticipate guest needs, resolve concerns professionally, build strong guest relationships, and manage administrative tasks such as reservations, guest preferences, deliveries, and concierge records while upholding the highest standards of luxury hospitality.</p><p><strong>Desired Candidate Profile</strong></p>Candidates must have excellent communication and interpersonal skills, strong knowledge of the local area and luxury experiences, and a passion for delivering exceptional guest service. Demonstrates professionalism, discretion, emotional intelligence, and the ability to multitask effectively in a fast-paced environment. Possesses strong problem-solving skills, a proactive service mindset, and proficiency in hotel systems such as Opera and concierge platforms. Fluency in French, Arabic and English is a must for this location, along with eligibility to work in Morocco.

<p>As part of the group IT department, you will be responsible for the administration, implementation, configuration, maintenance, security, and management of IT systems and resources for the Digital Virgo Morocco subsidiary. MAIN ACTIVITIES Objectives set by the IT department: Be the guarantor and ambassador of the internal IT service on site. Contribute to the evolution of the IS (cloud strategy, virtualization, tool convergence, workstation security). Supervise &amp; implement evolution projects according to needs. Participate in the development of dashboards to precisely track the on-site IT environment. Monitor technological evolutions and be a force for proposals to management. Installation, maintenance, and security of the local IT environment: Configure workstations and various peripheral equipment, as well as the software environment required for the user’s tasks and functions, in compliance with the IT department’s technological orientations and procedures. Supervise the information network infrastructure and ensure its operation and security. In coordination with the group IT office manager, and under the responsibility of the local infrastructure manager, implement evolution projects according to user needs in compliance with group standards. Manage subcontracting: calls for tenders, selection of service providers, contract management, technical monitoring. Manage the local internal IT service budget: ensure control of budgets related to information system evolution, supervise the purchase of IT equipment and software, manage license pools.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications Profile required: Bac +3 Bac +4 in IT, systems, and networks. Proven experience in a similar role (at least 3 years). Proficiency in Windows Server environments, Active Directory, O365, VPN, network security, firewalls, IP telephony. Good level of communication in French and English (written and oral). Sense of service, rigor, autonomy, and team spirit.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description In direct contact with the group IT management you will be responsible for the administration, implementation, configuration, maintenance, security and management of IT systems and resources, of the local subsidiary Digital Virgo Maroc.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">MAIN ACTIVITIES</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Achieving the objectives set by the IT department: to be the guarantor and ambassador of the internal IT service on site.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the evolution of the IT system (cloud strategy, virtualization, convergence of tools, workstation security)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise and implement development projects according to needs.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the development of dashboards to accurately monitor the on-site IT environment.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To monitor technological developments and to be proactive in making suggestions to management.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Installation, maintenance and security of the local IT environment:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Configure workstations and various peripheral equipment as well as the software environment required by the user's task and functions, in accordance with the IT department's technological guidelines and procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise the information network infrastructure and ensure its operation and security.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">In coordination with the group IT office manager, and under the responsibility of the local infrastructure manager, implement development projects according to user needs in accordance with group standards.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To manage subcontracting: tendering, selection of service providers, contract management, technical monitoring.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage the budget of the local internal IT department: ensure control of budgets relating to the evolution of information systems, supervise the purchase of computer equipment and software, manage license fleets.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Profile</font></font></h3><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree (Bac +3) or Master's degree (Bac +4) in computer science, systems and networks.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience in a similar position (at least 3 years).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in Windows Server environments, Active Directory, O365, VPN, network security, firewalls, IP telephony.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good level of communication in French and English (written and oral).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of service, rigor, autonomy and team spirit</font></font></li></ul>

<p>To help train and develop reservations staff and cross-training any necessary operations staff members. To control room and rate availability in accordance with established guidelines to maximize occupancy and revenue. To work with the Sales Department in handling group bookings, maintaining files, tracing cut-offs dates, following up on special instructions, etc. To control all suite reservations with the Front Office Manager and ensure special handling of top corporate clients, VIPs, Elite, HRG and return guests. To prepare and distribute occupancy and revenue forecasts and keep all department heads well informed of any unexpected changes in levels of business. The ability to prepare and distribute daily return guest and monthly recap of percentage of return guests, daily VIP list, and daily arrivals list. Ensure that all reservation confirmations are communicated to stakeholders daily. To ensure all reservations staff are familiar with all guest rooms, selling techniques, hotel facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow-up on all special guest requests. To handle guest complaints keeping senior management well-informed of any problems and action taken. What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals</p><p><strong>Desired Candidate Profile</strong></p><p>University degree or equivalent experience required Minimum of 2 years' experience working in similar role within the luxury hospitality industry. Excellent time management skills Excellent oral, verbal and written communication skills to focus on detailed information for potential new clientele, return guests, 222 guests and Eliete guests.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Groupe AZURA</strong> is driven by a predominantly <strong>collaborative</strong> culture, where people, trust and teamwork are central to daily operations. A close and supportive management style promotes guidance, accountability and long-term employee engagement. This approach is strengthened by a strong <strong>innovation</strong> dimension, fostering initiative, agility and openness to change. More moderate <strong>organizational</strong> and <strong>competitive</strong> elements provide structure and performance focus, while maintaining a people-centered and collective-oriented environment. </p><br><br> <br> Job : <p> Join us as an <strong>Assistant / Receptionist</strong>. Your main role will be to provide professional, warm, and efficient reception for visitors, clients, and partners. As the first point of contact, you will embody the company's image and contribute to creating a positive first impression.</p><br><br> <p> Your responsibilities will include:</p><br><br> <ul> <li> Managing telephone calls,</li> <li> welcoming, directing, and assisting visitors (guests, candidates, service providers, etc.),</li> <li> preparing site visits: providing necessary equipment and communicating food hygiene and safety instructions,</li> <li> managing the mailroom: receiving, registering, sorting, and distributing mail and packages, as well as preparing and sending outgoing mail,</li> <li> receiving and registering supplier invoices,</li> <li> coordinating and managing meeting rooms and common areas (cafeteria),</li> <li> Organizing travel arrangements for employees.</li> <li> Assisting the Office Manager with certain delegated tasks.</li> </ul> <br> Required profile : <p> A <strong>2-3 year degree</strong> is required, ideally in <strong>Executive Assistant</strong>, <strong>General Services</strong>, or <strong>Hotel/Restaurant management</strong>, as well as <strong>economics and management</strong>.</p><br><br> <p> Previous professional experience in a similar role is sought.</p><br><br> <p> To succeed in this role, excellent interpersonal skills, strong organizational abilities, and a neat appearance are essential. Good command of basic computer tools is required. Versatility, discretion, and a proactive attitude will be real assets.</p><br><br> <ul> <li> Welcoming and courteous demeanor.</li> <li> Organizational skills and rigor.</li> <li> Proficiency in office software (Office Suite).</li> <li> Good written and oral communication skills.</li> <li> Discretion and professionalism.</li> </ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities&nbsp;<br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.<br><br><p><span>A Night Auditor is responsible for overseeing hotel operations during the night shift, ensuring excellent guest service, handling front desk duties, and performing accounting and auditing tasks to verify daily financial transactions.</span></p><br><br><br><p><span><span><span><span>Main Duties and Responsibilities</span><br><span>1. To check in guests and perform subsequent administrative procedures, ensuring speedy</span><br><span>allocation of rooms by liaising with Housekeeping and Room Service, through monitoring</span><br><span>departures and room status.</span><br><span>2. To escort guests and familiarise them with facilities and services.</span><br><span>3. To produce and distribute relevant information lists to other departments.</span><br><span>4. To be responsible for cash floats, reporting shortages/overages to the Front Office</span><br><span>Manager, General Cashier and Director of Finance.</span><br><span>5. To take reservations, amendments and handle general enquiries regarding bookings.</span><br><span>6. To prepare all pre-registration for the following day's arrivals.</span><br><span>7. To update guest history records, matching with reservations to ensure continuity of</span><br><span>standards to regular guests and process new guest histories after departure.</span><br><span>8. To handle all facsimiles, e-mails and typing as requested.</span><br><span>9. To be able to multitask and work in a demanding environment</span></span></span></span></p><br><br><p><span><span><span><span>10. To give a detailed hand over to the oncoming shift.</span><br><span>11. To ensure a high standard of grooming, deportment and personal hygiene.</span><br><span>12. To adhere to health and safety, fire and bomb procedures laid down by the hotel.</span><br><span>13. To carry out any other duties as requested by the Front Office Manager or Duty Manager</span><br><span>and to be willing and able to cross train and assist as needed in Reservation and Telephone</span><br><span>duties.</span><br><span>14. To assist all other Front Office departments whenever needed as long as previously trained</span><br><span>for.</span><br><span>15. To be a welcoming and attentive presence in the Lobby.</span><br><span>16. To perform all task to Four Seasons standards.</span><br><span>17. To develop all task regarding the night shift.</span><br><span>18. To be able to easily interact with guest and deal with basic complains.</span><br><span>19. See attached the Four Seasons Core Standards</span></span></span></span></p><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities&nbsp;<br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p>Under the supervision of the Country Director, the Sales Manager is responsible for increasing both corporate sales and general enrollment for Amideast s English language and testing products. The geographic focus is on greater Rabat, yet sales could be generated from any part of the country, recognizing Amideast offers some online English courses and many testing solutions can be administered virtually in any Moroccan city with approved testing facilities. The Sales Manager will expand and maintain key sales relationships with Moroccan enterprises, corporations, ministries, universities and NGOs. This will involve coordinating all related sales activities with relevant Amideast staff which includes the Customer Service/Front Desk staff, Department of Finance and the Country Director. The Sales Manager is primarily responsible for meeting and exceeding agreed upon quarterly sales targets, as well as broadening Amideast s client base. This is a salaried position with commission tied to sales.</p><p><b>RESPONSIBILITIES</b></p><ul><li>Solicit new sales opportunities for English language services and testing products through phone calls and visits to potential clients in and around Rabat and neighboring cities, excluding Casablanca</li><li>Forecast sales targets as per the annual budget and business plan and ensure they are met, ensuring growth of each of the various products</li><li>Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors</li><li>Establish sales objectives by forecasting and developing quarterly sales quotas for different sectors, particularly relating to ETS products</li><li>Provide market feedback to senior staff regarding competitive offerings and generate product development ideas</li><li>Provide expertise on selling prices in conjunction with relevant Amideast staff by monitoring costs, competition, and supply and demand</li><li>Produce weekly sales reports and communicate regularly with the Country Director and Casablanca General Office Manager regarding sales developments</li><li>Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks; participating in professional societies</li><li>Maintain excellent technical understanding of all products</li><li>Contribute ideas and expertise in the strategic marketing and development of new and existing products in both English and testing</li><li>Represent Amideast at various conferences and sales conventions or fairs through presentations, and attendance at booths</li><li>Provide the Finance Manager and relevant accounting staff with a monthly accounting of sales, with purchase order back-up, to ensure timely billing</li><li>Act as the lead liaison with all accounts to ensure timely payment</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education : A university degree equivalent to a license or higher in business or marketing</p><p>Experience : 10 years of relevant professional experience, including at least 2 years of sales experience in which the applicant developed a client base through direct sales and marketing; excellent negotiation skills, proven track record of successfully pitching for new business</p><p>Language : Strong English, fluent French, and fluent Arabic</p><p>Knowledge : Intimate understanding of the Moroccan business and educational community; ability to bring an existing professional network a plus</p><p>Mobility : Ability to drive self to sales visits and conduct periodic visits to other cities and towns independently as thhis job involves local travel. Transportation reimbursement, phone and laptop will be provided. Ownership of a car will be necessary.</p>