Jobs in Tourism Sector in Morocco
1002 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >As the first point of contact for our clients, you will play a key role in their experience at the hotel:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Welcoming, informing and assisting customers throughout their stay</font></font></li> <li><font dir="auto" ><font dir="auto" >Handle check-ins/check-outs and manage reservations</font></font></li> <li><font dir="auto" ><font dir="auto" >Handling telephone calls and customer requests</font></font></li> <li><font dir="auto" ><font dir="auto" >Guaranteeing service quality and ensuring customer satisfaction</font></font></li> <li><font dir="auto" ><font dir="auto" >Process payments and handle the related administrative follow-up.</font></font></li> <li><font dir="auto" ><font dir="auto" >Working in coordination with the various hotel departments</font></font></li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Your experience and skills include:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >A similar experience is a plus</font></font></li> <li><font dir="auto" ><font dir="auto" >You have a knack for hospitality and customer service.</font></font></li> <li><font dir="auto" ><font dir="auto" >You are dynamic, smiling, and enjoy teamwork.</font></font></li> <li><font dir="auto" ><font dir="auto" >You demonstrate organization and responsiveness.</font></font></li> <li><font dir="auto" ><font dir="auto" >Prior experience in hotel reception is a plus</font></font></li> <li><font dir="auto" ><font dir="auto" >Fluency in English is essential (another language is an asset)</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastering Opera Cloud is a real plus</font></font></li> </ul><p></p></section>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting to the Stewarding Supervisor, the responsibilities and essential functions of the position include, but are not limited to: Cleaning kitchen equipment, china, cutlery, and serving accessories; Transporting and storing kitchen and dining room equipment; Using appropriate cleaning machines, equipment, and products for each operation and ensuring their proper functioning; Cleaning kitchen premises and floors; Ensuring proper waste disposal and disposal; Adhering to hygiene and safety standards at all times; Following work procedures; Using proper lifting techniques and postures; And other tasks as assigned by supervisors;</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of the specific names and uses of kitchen and restaurant equipment (machines, tools, cookware, dishes, cutlery, glassware) is an asset. Highly responsible and reliable. Ability to work effectively under pressure in a fast-paced environment. Ability to work as part of a team. Ability to focus on customer needs while remaining calm and courteous at all times.</font></font></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Handle reservation inquiries via telephone, email, chat, and GDS in a courteous, efficient, and professional manner. Promote room types, suites, packages, and hotel experiences to maximize revenue opportunities. Maintain full knowledge of both properties including room categories, services, amenities, dining venues, spa offerings, and experiences. Deliver personalized service while adhering to Four Seasons standards and communication guidelines. Enter, modify, and confirm reservations in the Property Management System with accuracy. Manage guest preferences, special requests, traces, and comments to ensure seamless coordination. Process cancellations, no-shows, amendments, and ensure timely follow-up with guests. Liaise closely with Front Office, Housekeeping, Finance and Sales & Marketing to ensure alignment and efficient operations. Communicate clearly with colleagues to provide continuity and visibility across shifts. Uphold a professional image appearance, conduct, and communication at all times.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Previous experience in hotel reservations, customer service, or sales; luxury hospitality experience preferred.</li><li>Fluent in English and French (written and spoken); additional languages are an asset.</li><li>Strong sales skills with the ability to identify guest needs and recommend suitable options.</li><li>Excellent organizational abilities, attention to detail, and capacity to multitask under pressure.</li><li>Positive attitude, strong teamwork spirit, and genuine passion for guest service.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Provide voice and remote support for hotel customers worldwide.</p>
<p>Troubleshoot OPERA PMS issues (reservations, check-in/out, billing).</p>
<p>Document solutions and ensure accurate case records in ICCP tool.</p>
<p>Collaborate with Oracle teams to escalate and resolve issues.</p>
<p>Act as customer advocate for hotel users and escalate gaps.</p>
<p>Provide technical assistance via phone, email, and remote tools.</p>
<p>Assist in OPERA configuration, installation, and training when required.</p>
<p>Stay updated on OPERA new releases.</p>
<p><strong>Knowledge, Skills & Abilities Essential</strong></p>
<ul>
<li>Minimum 2 years IT or hospitality systems support experience.</li>
<li>Experience with hotel PMS applications, ideally Oracle OPERA.</li>
<li>Graduate degree in technical, hospitality, or business field.</li>
<li>Understanding of hotel operations (front office, reservations, housekeeping).</li>
<li>Customer service experience with direct client interaction.</li>
<li>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</li>
<li>Knowledge of OS (Windows, Oracle, VMware) desirable.</li>
<li>SQL experience preferred.</li>
</ul>
<p><strong>Other Requirements</strong></p>
<ul>
<li>Commitment to high-quality customer service.</li>
<li>Excellent English communication; other languages desirable.</li>
<li>Strong troubleshooting and problem-solving ability.</li>
<li>Organizational and multitasking skills.</li>
<li>Flexibility for global 24x7 shifts including weekends and holidays.</li>
<li>Cross-cultural awareness.</li>
</ul>
<p><strong>Abilities</strong></p>
<ul>
<li>Ability to build trust with hotel customers and Oracle colleagues.</li>
<li>Independent worker and team player.</li>
<li>Adaptable and able to prioritize in dynamic environments.</li>
<li>Creative thinker to resolve problems and improve processes.</li>
<li>Resilient under pressure with focus on service quality.</li>
</ul>
<p><strong>Note:</strong> This role requires weekend support and shift work in a 24x7 global hospitality environment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 2 years IT or hospitality systems support experience.</p>
<p>Experience with hotel PMS applications, ideally Oracle OPERA.</p>
<p>Graduate degree in technical, hospitality, or business field.</p>
<p>Understanding of hotel operations (front office, reservations, housekeeping).</p>
<p>Customer service experience with direct client interaction.</p>
<p>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</p>
<p>Knowledge of OS (Windows, Oracle, VMware) desirable.</p>
<p>SQL experience preferred.</p>
<p>Commitment to high-quality customer service.</p>
<p>Excellent English communication; other languages desirable.</p>
<p>Strong troubleshooting and problem-solving ability.</p>
<p>Organizational and multitasking skills.</p>
<p>Flexibility for global 24x7 shifts including weekends and holidays.</p>
<p>Cross-cultural awareness.</p>
<p>Ability to build trust with hotel customers and Oracle colleagues.</p>
<p>Independent worker and team player.</p>
<p>Adaptable and able to prioritize in dynamic environments.</p>
<p>Creative thinker to resolve problems and improve processes.</p>
<p>Resilient under pressure with focus on service quality.</p><p></p></section>
<h2 class="h5">Job description</h2>
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<br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.
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<br> Job : <p>Live on Canadian time from Rabat! Join an elite team dedicated to premium assistance and technical coordination for our Canadian customers.</p><br><br><p>Your Missions:<br>- Handle incoming calls in French and English<br>- Take charge of and follow up on incidents until resolution.</p><br><br> <br> <br> Required profile : <p>We are looking for candidates with the following qualities and assets:<br>- Natural mastery and ease of French and English<br>- Previous experience in a call center would be a major asset<br>- Excellent communication, listening skills, and empathy.<br>- Exclusive availability to work night shifts (Canadian time zones).<br>- Computer skills</p><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
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<br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.
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<br> Job : <p>We are recruiting FTTH Telesales Representatives!<br>Do you enjoy challenges and have a talent for telephone sales? Join our team and participate in the development of our FTTH (Fiber Optic) offers!</p><br><br><p><br>- Contact prospects and clients to offer fiber optic deals<br>- Identify needs and recommend the best solutions<br>- Close sales and achieve your goals<br>- Ensure quality follow-up and customer loyalty</p><br><br> <br> <br> Required profile : <p>Excellent communication in French<br>Experience in telesales or call center<br>Sales-oriented and persuasive<br>Team spirit and motivation</p><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
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<br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
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<br> Job : <p><u><em><strong>Job Missions</strong></em></u></p><br><br><ul><li>Provide support and assistance to suppliers in using the dedicated tool.</li><li>Conduct negotiations with suppliers to optimize contract terms.</li><li>Manage and develop relationships with suppliers for sustainable partnership.</li></ul> <br> <br> Required profile : <p><u><em><strong>Profile Sought</strong></em></u></p><br><br><ul><li>Associate's or Bachelor's degree, any major.</li><li>Prequalifications and skills:</li><li>Excellent oral and written communication skills.</li><li>Fluency in French and English (B2 level minimum).</li><li>Comfortable leading meetings and managing interactions with suppliers.</li><li>Good adaptability and excellent listening skills.</li><li>Strong negotiation skills. </li></ul> <br><br> </div>
<p>Management of workshop human resources</p><p>Pilot and lead production teams in a demanding aeronautical environment, deploying objective-based management aligned with Safran standards (SQCDP); Contribute to the recruitment process, ensure the integration and support of new employees in accordance with Safran Aerosystems requirements; Define, develop and maintain team skills in coherence with the authorization, qualification and versatility rules specific to aeronautical products; Be responsible for the operator training plan and the industrial maturity of the workshop; Ensure the rigorous application of Safran standards (procedures, instructions, methods, tools) and carry out internal audits of its perimeter; Pilot corrective actions associated with it.</p><p>Production organization and management</p><p>Contribute to the development of the Production Plan in conjunction with Supply Chain and support functions; Guarantee the execution of the manufacturing program in compliance with Safety, Quality, Cost and Deadline (SQCD) requirements; Pilot scheduling, execution monitoring and production priority management; Deploy and lead performance management through QRQC routines and industrial indicators; Ensure the adequacy of workshop workload/capacity and anticipate resource needs.</p><p>Aeronautical Quality and Compliance Mastery</p><p>Lead daily Quality meetings (Quality Feedback, scrap, deviations, rework) in line with aeronautical customer and regulatory requirements; Pilot and lead root cause analyses with support functions (Quality, Methods, Industrialization); Validate and monitor improvement action plans to strengthen process robustness and product compliance; Guarantee production compliant with Safran Aerosystems process, Quality and traceability requirements.</p><p>Industrial Performance and Continuous Improvement</p><p>Ensure machine availability and proper functioning in close collaboration with Maintenance; Monitor and pilot industrial investments in coordination with Methods and Industrialization; Lead cost reduction, production cycle optimization and productivity improvement; Promote and deploy Group continuous improvement initiatives (Lean Manufacturing, Lean 6 Sigma, Participative Innovation, Kaizen workshops).</p><p>Health, Safety and Environment (HSE)</p><p>Actively commit to Safran's HSE approach by promoting an exemplary Safety culture within the workshop; Ensure strict compliance with applicable HSE and environmental rules; Conduct risk analyses, IGP and contribute to accident and incident prevention.</p><p><strong>Desired Candidate Profile</strong></p><p>With a higher education degree in engineering or equivalent (Bac+5), you have at least 5 years of professional experience in a demanding industrial environment, ideally in aeronautics. This experience has allowed you to develop a solid mastery of team management, production piloting, and Safety, Quality, Cost, and Deadline standards, as well as a strong culture of continuous improvement.</p>
<h2 class="h5">Job description</h2>
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Company culture : <p><strong>Sorec</strong> is characterized by a <strong>strongly collaborative culture</strong>, where people, trust and employee well-being are central to the organization’s way of working. The company promotes high-quality working relationships, team cohesion and a close, supportive leadership style. This collaborative foundation is complemented by a <strong>moderate innovation focus</strong>, fostering initiative and openness to new ideas. A <strong>structured organizational framework</strong> supports operational efficiency, while competitive performance plays a more limited role.
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<br> Job : <p>Reporting to the Commercial Department, your main mission is to manage SOREC's revenue collection process, from game registration to fund deposit, while respecting internal standards and procedures, and to ensure the replacement of the agency manager in case of absence.</p><br><br><p>As such, your main activities will be:</p><br><br><p><strong>Management of betting operations:</strong><br>- Register customer bets by controlling cash balance at the agency level<br>- Conduct unannounced checks of agency operator cash registers<br>- Control and maintain technical installations related to betting operations: terminals, odds, broadcasting<br><strong>Control of funds at the agency level:</strong><br>- Ensure the receipt/handover of funds to transporters<br>- Verify the overall consistency of end-of-day reports<br>Administrative management of the agency<br>- Prepare the cash situation, ensuring that amounts match S2A statements and verifying the accuracy of information entered into the S3K system<br><strong>Assistant role in the absence of the CDA:</strong><br>- Ensure interim management of the agency manager<br>- Take charge of important agency clients in coordination with the agency manager<br>Improvement of agency performance<br>- Propose actions to improve agency performance<br>- Ensure quality of service to customers</p><br><br> <br> Required profile : <p><strong>As a potential candidate:</strong></p><br><br><p>- You have a Bac+2/3 diploma in Management, Finance, or equivalent, with 2 to 5 years of experience, ideally in a similar role.</p><br><br><p>- You have skills in revenue management</p><br><br><p>- You have knowledge of accounting</p><br><br><p>- You have knowledge of gaming regulations</p><br><br><p>- You have knowledge of customer bet registration</p><br><br><p>- You are proficient in the various horse racing game products</p><br><br><p>- You are proficient in cash management and financial flows</p><br><br><p>- You are customer-oriented</p><br><br><p>- You are able to adhere to professional rules and procedures</p><br><br><p>- You have good communication and reporting skills</p><br><br><p>- You have a sense for detail, analysis, and precision</p><br><br><p>- You are able to withstand stress</p><br><br><p>- You are disciplined, compliant, available, and capable of behaving ethically</p><br><br><p>- You are able to work in a team and adapt to changes (creative leadership)</p><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Technical Support Analyst is responsible for 1st level support for Oracle Hospitality OPERA product suite (OPERA PMS, OXI, OWS, S&C, Reporting & Analytics) and associated hotel interfaces.</p><p>Join Oracle in Agadir Bay Oracle Hospitality is creating a new Customer Support Hub in Agadir Bay, Morocco and we are looking for talented professionals to be part of this exciting journey.</p><p>This is your opportunity to:</p><ul><li>Shape the future of a world-class support center from the very beginning, delivering 24x7 expertise across the Oracle Hospitality product suite.</li><li>Work with global teams supporting leading hotels and F&B businesses across EMEA.</li><li>Develop deep expertise in Oracle Hospitality solutions, including OPERA and MICROS, with continuous training and certification opportunities.</li><li>Grow your career within Oracle one of the world s most respected technology companies.</li><li>Enjoy life in Agadir Bay, a vibrant coastal location with strong hospitality roots and a dynamic lifestyle.</li></ul><p>At Oracle, we don t just support our customers we build lasting partnerships. In Agadir, we are building a team that combines local talent with global best practices to deliver exceptional customer experiences. If you are passionate about technology, hospitality, and delivering excellence, we invite you to join us and help shape a first-class support hub in Morocco.</p><p>Duties & Responsibilities</p><ul><li>Provide voice and remote support for hotel customers worldwide.</li><li>Troubleshoot OPERA PMS issues (reservations, check-in/out, billing).</li><li>Document solutions and ensure accurate case records in ICCP tool.</li><li>Collaborate with Oracle teams to escalate and resolve issues.</li><li>Act as customer advocate for hotel users and escalate gaps.</li><li>Provide technical assistance via phone, email, and remote tools.</li><li>Assist in OPERA configuration, installation, and training when required.</li><li>Stay updated on OPERA new releases.</li></ul><p>Knowledge, Skills & Abilities</p><p>Essential</p><ul><li>Minimum 2 years IT or hospitality systems support experience.</li><li>Experience with hotel PMS applications, ideally Oracle OPERA.</li><li>Graduate degree in technical, hospitality, or business field.</li><li>Understanding of hotel operations (front office, reservations, housekeeping).</li><li>Customer service experience with direct client interaction.</li><li>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</li><li>Knowledge of OS (Windows, Oracle, VMware) desirable.</li><li>SQL experience preferred.</li></ul><p>Other Requirements</p><ul><li>Commitment to high-quality customer service.</li><li>Excellent English & German communication</li><li>Strong troubleshooting and problem-solving ability.</li><li>Organizational and multitasking skills.</li><li>Flexibility for global 24x7 shifts including weekends and holidays.</li><li>Cross-cultural awareness.</li></ul><p>Abilities</p><ul><li>Ability to build trust with hotel customers and Oracle colleagues.</li><li>Independent worker and team player.</li><li>Adaptable and able to prioritize in dynamic environments.</li><li>Creative thinker to resolve problems and improve processes.</li><li>Resilient under pressure with focus on service quality.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 2 years IT or hospitality systems support experience.</li><li>Experience with hotel PMS applications, ideally Oracle OPERA.</li><li>Graduate degree in technical, hospitality, or business field.</li><li>Understanding of hotel operations (front office, reservations, housekeeping).</li><li>Customer service experience with direct client interaction.</li><li>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</li><li>Knowledge of OS (Windows, Oracle, VMware) desirable.</li><li>SQL experience preferred.</li><li>Commitment to high-quality customer service.</li><li>Excellent English & German communication</li><li>Strong troubleshooting and problem-solving ability.</li><li>Organizational and multitasking skills.</li><li>Flexibility for global 24x7 shifts including weekends and holidays.</li><li>Cross-cultural awareness.</li><li>Ability to build trust with hotel customers and Oracle colleagues.</li><li>Independent worker and team player.</li><li>Adaptable and able to prioritize in dynamic environments.</li><li>Creative thinker to resolve problems and improve processes.</li><li>Resilient under pressure with focus on service quality.</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY<br>Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Leads development and training of team to improve results while maintaining standards. Must ensure sanitation and food standards are achieved.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Leading Pastry Culinary Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Ensures and maintains the productivity level of employees.<br>• Ensures employees understand expectations and parameters.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Leads shifts while personally preparing food items and executing requests based on required specifications.<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>Ensuring Culinary Standards and Responsibilities are Met<br>• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.<br>• Recognizes superior quality products, presentations and flavor.<br>• Maintains food preparation handling and correct storage standards.<br>• Maintains purchasing, receiving and food storage standards.<br>• Supports procedures for food & beverage portion and waste controls.<br>• Follows proper handling and right temperature of all food products.<br>• Supervises pastry preparation shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.<br>• Ensures compliance with all applicable laws and regulations.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>• Assists in determining how food should be presented and creates decorative food displays.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Strives to improve service performance.<br>Maintaining Culinary Goals<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Trains employees in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.<br>• Purchases appropriate supplies and manage inventories according to budget.<br>Supports Training and Development Activities <br>• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>• Participates in training staff on menu items including ingredients, preparation methods and unique tastes.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures property policies are administered fairly and consistently.<br>• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Brings issues to the attention of the department manager and Human Resources as necessary.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
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<br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
</p><br><br>
<br> Job : <ul><li>Provide functional and/or technical support for CODEP and RTM-GCB tools</li><li>Handle user tickets (analysis, diagnosis, resolution)</li><li>Assist users in learning how to use the tools</li><li>Participate in incident management and anomaly tracking</li><li>Contribute to documentation (user guides, procedures)</li><li>Provide regular reports on activities and problems encountered</li><li>Collaborate with business and IT teams in an international environment</li></ul> <br> Required profile : <p>Master's degree in computer science / information systems</p><br><br><p><strong>MUST qualifications:</strong></p><br><br><ul><li>Knowledge or interest in STELLANTIS tools</li><li>CODEP</li><li>RTM-GCB</li><li>Good understanding of application environments and user support</li></ul><p><strong>Languages:</strong></p><br><br><ul><li>French: B2</li><li>Italian: B2</li><li>English: B1+</li></ul> <br><br> </div>
<h2 class="h5">Job description</h2>
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Company culture : <p><strong>BTechnologie</strong> is characterized by a corporate culture primarily driven by <strong>organization</strong>, where rigor, reliability and operational efficiency are key drivers of performance. This structured environment is strengthened by a strong <strong>collaborative</strong> dimension, promoting team spirit, quality relationships and supportive leadership. The company also embraces a culture of <strong>performance and challenge</strong>, with a clear focus on results and excellence. Complementing these strengths, an <strong>innovative</strong> mindset brings openness to change and continuous improvement.
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<br> Job : <p>As part of the development of our activities, BTechnologie is looking for a Telecom Project Manager to lead connectivity projects for Business clients.</p><br><br><p>You will work on technical projects involving FTTO, FTTx networks, and ideally WDM and IP services, ensuring the coordination of different stakeholders and monitoring studies until the solutions are delivered.</p><br><br><p><strong>Your main responsibilities:</strong></p><br><br><ul><li>Lead technical studies for connectivity projects dedicated to Business clients.</li><li>Analyze, qualify, and challenge expressed needs in order to propose suitable solutions.</li><li>Coordinate engineering teams, deployment teams, and various partners.</li><li>Monitor project progress and ensure deadlines, quality, and commitments are met.</li><li>Identify risks, implement action plans, and provide regular reporting.</li><li>Support deployment teams in resolving technical constraints.</li><li>Participate in the continuous improvement of processes, work methods, and management tools.</li></ul> <br> Required profile : <ul><li>Engineering degree or Master's degree (Bac+5) in Telecommunications, Networks, or equivalent.</li><li>Significant experience in Telecom project management.</li><li>Good command of FTTO and FTTx networks.</li><li>Knowledge of WDM and IP services (L2/L3, VPN...) would be a real asset.</li><li>Good command of QGIS.</li><li>Experience in a Telecom operator or integrator environment is appreciated.</li></ul><p><strong>Skills required:</strong></p><br><br><ul><li>Excellent coordination and communication skills.</li><li>Organizational skills and ability to manage multiple projects simultaneously.</li><li>Analytical thinking, autonomy, and rigor.</li><li>Ability to work with technical and business stakeholders.</li><li>Results-oriented and customer satisfaction focused.</li></ul> <br><br> </div>
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<br><p><strong>About this opportunity</strong></p><br><br><p>As a key stakeholder in reaching success for Solution Area Business & Operations Support Systems (SA BOS) strategy, the successful candidate will need to demonstrate a good ability to lead change, encourage, innovate, strive for efficiency, automation, and digitalization, collaborate, be results-oriented, a problem-solver in a highly fast-paced, geographically diverse matrix organization working with the newest technologies of Telecom.</p><br><br><p>This position will have dotted reporting to KAM’s in Morocco as their primary sales lead within the BOS portfolio & will work closely with sales support, delivery heads and technical expertise to identify, scope, and close upsell opportunities.</p><br><br><p><strong>What you will do</strong></p><br><br><ul><li>Develop a growth strategy focused on BOS portfolio financial gain and customer satisfaction by streamlining OSS and BSS systems.</li><li>E2E dedicated responsibility for the complete BOS portfolio, taking the lead role in the strategy and execution of positioning and selling it (products and services).</li><li>Strengthen customer relationships with CIOs and C-level execs by addressing their needs and difficulties with our solutions and services.</li><li>Drive enhanced customer roadmap and charge planning, including increasing upsell effort.</li><li>Complete customer lifecycle sales responsibility, including continuous upselling and cross-selling.</li><li>Encourage and inspire team members across various groups to collaborate and strive towards attaining successful sales results.</li><li>The BOS Client Executive is only dedicated to BOS business and will have specific incentives and targets. Standard Incentive Plan eligibility to BOS P&L and multi-year to ensure dedication for the entire deal lifecycle.</li><li>The main objective of this position is to attain concrete sales results for BOS and not just to establish client connections.</li><li>Identify customer business needs through consultative engagements and influence the customer to practical de-risked approach to realize the solution delivery</li><li>Proactive & data-driven sales: Ability to acquire insights from analyzing operator architecture and industry data, identify business opportunities to engage with customers pre-RFP stage.</li><li>Consistent success in sales and business development, specifically in the Cloud and Monetization industry.</li></ul><p><strong>You will bring</strong></p><br><br><ul><li>Minimum 10 years of experience of IT sales and delivery models</li><li>Confirmed and established relationships with Executives (VP, C Level) in Telcos in Morocco</li><li>University degree or equivalent experience in Engineering / ICT</li><li>Annual sales turn-over of 10M USD or more</li><li>Extensive track record of optimally achieving results in a complex multi-functional organization</li><li>Ambitious & Commercial Thinking, Deciding & Initiating Action, Persuading & Influencing, Relating & Networking</li><li>Strong executive presence. Resilient, lead, growth and results-focused.</li><li>As a leader, adapting quickly to changing business and customer needs is critical while establishing oneself as a reliable and collaborative decision-maker.</li><li>Enable people - Experience running complex sales engagements and managing cross-functional teams.</li></ul><p><strong>What this role is NOT about</strong></p><br><br><ul><li>This role does not overlap the existing KAM role but supports growing the BOS business portion within the respective account P&L.</li><li>While this role will involve sales responsibilities throughout the customer lifecycle, including upselling during delivery, it is not primarily passionate about delivery. However, it is pivotal to collaborate strongly with the delivery teams to develop the business across the entire lifecycle and unlock upselling opportunities.</li></ul><br><br> </div>
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<span><br>JOB SUMMARY<br>Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Ensuring Culinary Standards and Responsibilities are Met<br>• Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.<br>• Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily.<br>• Assists Executive Chef with all kitchen operations and preparation.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.<br>• Assists in determining how food should be presented and creates decorative food displays.<br>• Maintains purchasing, receiving and food storage standards.<br>• Ensures compliance with food handling and sanitation standards.<br>• Performs all duties of kitchen managers and employees as necessary.<br>• Recognizes superior quality products, presentations and flavor.<br>• Ensures compliance with all applicable laws and regulations.<br>• Follows proper handling and right temperature of all food products.<br>• Operates and maintains all department equipment and reports malfunctions.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>Leading Kitchen Operations<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Leads shifts while personally preparing food items and executing requests based on required specifications.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Maintains the productivity level of employees.<br>• Ensures employees understand expectations and parameters.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Ensures property policies are administered fairly and consistently.<br>• Communicates performance expectations in accordance with job descriptions for each position.<br>• Recognizes success performance and produces desired results.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Handles guest problems and complaints.<br>Maintaining Culinary Goals<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.<br>• Trains employees in safety procedures.<br>Managing and Conducting Human Resource Activities <br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Brings issues to the attention of the department manager and Human Resources as necessary.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Host(ess) is the first interaction for guests in our Restaurants, and is the designer of memorable experiences. This role is dedicated to providing exceptional quality and service to our guests. This role is part of the Mint Outlet, reporting into the Outlets operations manager.</p><p>What you will do:</p><ul><li>Welcome guests and provide exceptional service during their dining experience in collaboration with a team of servers</li><li>Manage the host stand, review the reservation book and make recommendations as to the setup of the table sections</li><li>Ensure cleanliness of each section of the dining rooms and make necessary improvements as well as check each table prior to opening to ensure its proper set</li><li>Develop a complete working knowledge of the menus, menu ingredients and restaurant information</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>One to two years previous experience in Food & Beverage outlet; previous employment experience within a luxury Hotels is considered an asset</p><p>Ability to operate computer equipment and other food & beverage computer systems</p><p>Strong communication skills</p><p></p></section>
<font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description</font></font><br> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Sofitel Tamuda Bay Beach & Spa is recruiting a </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Duty Manager</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> . </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
You will be responsible for supervising hotel operations during your shift, ensuring coordination between different departments, and ensuring the satisfaction and comfort of our guests.</font></font></p> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities</font></font></strong> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise hotel operations during your shift.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate the different departments.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure that customer requests and complaints are handled.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with service standards.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Make the necessary operational decisions.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To monitor specific situations and incidents.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To guarantee the safety and comfort of customers.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure communication with Management.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare and transmit the handover reports.</font></font></li> </ul> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Search profile</font></font></strong> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training in hospitality or hotel management.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience in an operational role in the hotel industry.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent sense of service and leadership.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good decision-making and complex situation management skills.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of French and English.</font></font></li> </ul>
<p>Answers phone & chat inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with business centre, high-speed Internet service, telephone and hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Ensure wake up requests are accurately recorded and delivered without fail. Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines. Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner. Accepts and delivers wake-up calls, messages in a timely manner. Complete the guests' profiles Other duties as assigned</p><p><strong>Desired Candidate Profile</strong></p><p>Previous luxury hotel experience preferred. Must have excellent customer service and guest contact skills. Candidates must have a degree in hospitality, or similar. Strong communication skills - both written and oral - are required in English, French, and Arabic. Additional language preferred. You must possess the ability to cope with stress and to work in a high volume operation. You must also be able to multi-task and complete tasks by established deadlines.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: We are looking for a Revenue Executive to support the hotel's revenue strategy and contribute to optimizing revenue. In a hotel environment increasingly driven by data, dynamic pricing, and digital distribution, you will participate in performance monitoring, demand analysis, and revenue data updates.</font></font></p><p><font dir="auto" ><font dir="auto" >Main responsibilities</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Track occupancy, ADR, RevPAR, pick-up and booking trends.</font></font></li><li><font dir="auto" ><font dir="auto" >Prepare daily, weekly and monthly revenue reports.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure that rates, availability and restrictions are kept up to date.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure consistent pricing across distribution channels.</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in competitive intelligence and market analysis.</font></font></li><li><font dir="auto" ><font dir="auto" >Collaborating with the Reservations, Front Office, Sales & Marketing and Finance teams.</font></font></li><li><font dir="auto" ><font dir="auto" >Contributing to data reliability in hotel systems.</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Training in hospitality, revenue management, commerce, or finance. Initial experience in Revenue, Reservations, Front Office, or Sales. Proficiency in Excel and reporting tools. Analytical mindset, rigor, and attention to detail. Interest in 2026 trends: data, dynamic pricing, digital distribution, and sales performance. French and English required.</font></font></p><p></p></section>
<p>The Sofitel Tamuda Bay Beach & Spa is recruiting an F&B Director. You will be responsible for overseeing all hotel catering operations, ensuring service excellence, customer satisfaction, and departmental performance.</p><p>Main Responsibilities</p><ul><li>Supervise all catering outlets and F&B teams.</li><li>Ensure service quality and compliance with hotel standards.</li><li>Develop customer satisfaction and loyalty.</li><li>Drive the commercial and financial objectives of the department.</li><li>Monitor costs, ratios, and performance indicators.</li><li>Manage, support, and develop teams.</li><li>Ensure coordination with other hotel departments.</li><li>Ensure compliance with hygiene, safety, and quality standards.</li><li>Participate in the development of new gastronomic offers and experiences.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Higher education in hotel management/catering.</p><p>Proven experience in a similar role within a high-end establishment.</p><p>Leadership, commercial acumen, and customer orientation.</p><p>Excellent organizational and management skills.</p><p>Proficiency in French and English.</p>