Jobs in Tourism Sector - Marrakech Morocco

0 to 0 years Naukri Gulf

Customer Service Supervisor

On-site - Morocco - Marrakech 4 June 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Who are we?  Concentrix is an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment. Mission: Reporting to the project manager, your responsibilities will include: <ul> <li>Ensure the achievement of qualitative and quantitative objectives</li> <li>Ensuring compliance with the client's and Concentrix's quality processes and standards</li> <li>Provide regular activity reports to the client and top management</li> <li>Managing and leading a team of customer advisors: coaching, holding regular individual meetings and team meetings, implementing support plans for low performers...</li> <li>Analyze individual and collective performance indicators to identify areas for improvement and implement corrective actions.</li> <li>Ensure the availability of the resources and means of production necessary to maintain the flows</li> <li>Managing turnover and absenteeism, and implementing the necessary action plans</li> <li>Provide administrative support for your team (leave, absences, lateness)</li> <li>Alerting to problems that could impact production</li> <li>managing production incidents</li> </ul> What we offer you At Concentrix, we prioritize the development and well-being of our talent. Here are the benefits we offer to recognize your contribution: <ul> <li>Opportunities for growth, in an ethical and equitable manner</li> <li>Opportunities for professional development</li> <li>An attractive compensation package including a periodic performance bonus</li> <li>Exceptional employee benefits:<ul> <li>Health insurance</li> <li>Supplementary pension after one year of seniority in the company and subscription</li> <li>Reduced-price catering service</li> <li>Gym with on-site personal trainer. Access is free (this benefit is valid at locations with a gym).</li> <li>Possibility of enrollment in the company crèche (valid at sites that have one) or crèche subsidy</li> </ul> </li> </ul> Profile : <ul> <li>You have 1 year of experience as a call center manager</li> <li> <div>You have a perfect command of French and English, both written and spoken.</div> </li> <li>You possess the analytical skills to understand and guide the achievement of objectives</li> <li>You have a sense of anticipation and are focused on customer satisfaction and solutions.</li> <li>You are organized and meticulous.</li> <li>You are known for your interpersonal skills.</li> <li>You have a good sense of listening</li></ul></div></section>

0 to 0 years Naukri Gulf

Project Manager

On-site - Morocco - Marrakech 4 June 2026

Engineering

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"> Your mission:   As project manager, you will ensure the smooth running of the project through the following missions: <ul> <li>Ensure the achievement of qualitative and quantitative objectives</li> <li>Monitoring of operational indicators, profitability, margin, turnover and absenteeism</li> <li>Regular management of the activity report to top management</li> <li>Preparation of production committees and participation in meetings with the client/contractor</li> <li>Ensures compliance with the client's & Concentrix's quality processes and standards</li> <li>Management of a team of senior supervisors: administrative supervision, setting individual and collective objectives, performance evaluation, defining development areas and managing skills development, briefing on project results</li> <li>Analysis of performance indicators, identification of areas for improvement and implementation of corrective actions</li> <li>Production Incident Management</li> <li>Maintaining a good social climate</li> <li>Cross-functional collaboration with managers of the same account, located in the various Concentrix subsidiaries worldwide (applicable to global accounts)</li> </ul> What we offer you At Concentrix, we prioritize the development and well-being of our talent. Here are the benefits we offer to recognize your contribution: <ul> <li>Opportunities for growth, in an ethical and equitable manner</li> <li>Opportunities for professional development</li> <li>An attractive compensation package including a periodic performance bonus</li> <li>Exceptional employee benefits:<ul> <li>Health insurance</li> <li>Supplementary pension after one year of seniority in the company and subscription</li> <li>Reduced-price catering service</li> <li>Gym with on-site personal trainer. Access is free (this benefit is valid at locations with a gym).</li> <li>Possibility of enrollment in the company crèche (valid at sites that have one) or crèche subsidy</li> </ul> </li> </ul> The profile of our Game-Changers We are looking for a talented individual who: <ul> <li>Holds a higher education degree in management</li> <li>Fluent in French and English</li> <li>Candidates must have at least 3-4 years of experience as a senior manager in a customer service role within contact centers, ideally with English-speaking/international accounts.</li> <li>Possesses analytical capabilities to understand and guide the achievement of quantitative and qualitative objectives.</li> <li>The spirit of synthesis</li> <li>Has strong interpersonal skills and the ability to manage large teams (staff numbers can exceed 100 people)</li> <li>Is active and proactive</li> </ul> Leadership, decision-making skills and the ability to unite people are essential assets for successfully carrying out one's missions.</div></section>

Jobs in Tourism Sector - Marrakech Morocco

Customer Service Supervisor

Project Manager

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Jobs in Tourism Sector - Marrakech Morocco

Customer Service Supervisor

Project Manager

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