Oracle Developers Jobs in Morocco

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a Client Relations Manager, you will be responsible for delivery of departmental results through successful direction and management of team or staff. While in this role, you will ensure high levels of customer satisfaction by establishing and measuring group performance against quality and productivity guidelines. Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Because of the nature of this position, you should have excellent communication skills, as well as the ability to provide leadership and direction to a professional team. As a Manager, you will demonstrate good judgment in the balancing of customer, employee, and company objectives. Your role will have an important part in the development and execution of the Client Relations yearly business plan. In addition, you will be responsible for establishing, implementing, and communicating departmental objectives and service levels. As a manager, you will be responsible for preparing and presenting employee performance appraisals on a regular basis. You will always be prepared to act as a company spokesperson to outside customers regarding their needs and inquiries.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelors degree as well as at least 3 years Client Relations experience or appropriate related experience at Oracle. In addition, a proven track record of excellent problem solving and research skills, and excellent communication skills, while projecting a positive, professional image.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Manage a team that designs, develops, troubleshoots and debugs software programs for databases, applications, tools, networks etc. <p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.</p> <p>True innovation starts when everyone is empowered to contribute. That s why we re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p> <p>We re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <u> accommodation-request_mb@oracle.com </u> or by calling 1-888-404-2494 in the United States.</p> <p>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p> <p>Career Level - M3</p> As a manager of the software engineering division, you will apply your knowledge of software architecture to manage software development tasks associated with developing, debugging or designing software applications, operating systems and databases according to provided design specifications. Build enhancements within an existing software architecture and suggest improvements to the architecture.</div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a Data Scientist at Oracle MADC, you will play a pivotal role in shaping the future of Oracle offerings. You will be part of an innovative team who works with cutting edge technologies to bring AI capabilities into Oracle products. In this role you will: Design, develop, and maintain AI and ML models (including Generative AI), ensuring it meets the high standards required by Oracle. Perform data processing, cleansing and quality verification (Data Engineering) Ensure data curation by implementing proper labeling and classifications. Leverage NLP techniques to categorize textual inputs while considering different aspects such as NL intent complexities etc. Conduct rigorous testing and validation processes to ensure the models' accuracy and efficiency. Stay updated with the latest advancements in AI and machine learning, applying innovative techniques and methodologies to continually enhance our systems. Engage with stakeholders to translate complex business requirements into robust technical solutions. Participate in the full lifecycle of the project, from conception through deployment and ongoing maintenance, ensuring they align with our strategic objectives and deliver maximum value. Duties and tasks are varied and complex needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s or Master s degree in Computer Science, Artificial Intelligence, Machine Learning, Data Science or related field.</li><li>A minimum of 2 years of experience developing machine learning algorithms and data science.</li><li>Extensive knowledge of large language models and natural language processing techniques.</li><li>Good knowledge of SQL.</li><li>Strong proficiency in programming languages such as Python, Java, or C++.</li><li>Excellent problem-solving skills and the ability to work independently on complex projects.</li><li>Strong communication and collaboration skills, with a proven track record of working effectively in cross-functional teams.</li><li>Demonstrated ability to deliver high-quality software products within a fast- paced, dynamic environment.</li><li>BS or MS degree or equivalent experience relevant to functional area.</li><li>4 years of software engineering or related experience.</li><li>As a member of the software engineering division, you will assist in defining and developing software for tasks associated with the developing, debugging or designing of software applications or operating systems.</li><li>Provide technical leadership to other software developers.</li><li>Specify, design and implement modest changes to existing software architecture to meet changing needs.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong >Key Responsibilities</strong></p><p>Platform Software Development: Lead multiple platform teams to standardize middleware patterns and client libraries used by several consumer teams. Establish group-level guardrails for APIs/SDKs, deprecation strategies, and upgrade playbooks; track adoption and risk. Sponsor shared observability frameworks and capacity models across teams; review error-budget posture and corrective actions.</p><p>Software Development and Coding - Design, Testing, and Optimization: Leads teams and provides technical recommendations and guidance in designing software solutions and identifying, analyzing and ensuring alignment with requirements. Manages the execution of processes to develop and guide new software features and enhancements following design specifications, ensuring accessibility, and to develop documents to clarify software design and code. Leads code and/or functional reviews to drive improvements across a project. Leads and reviews teams to conduct debugging and troubleshooting to identify and fix software issues across multiple components or functional areas. Provides teams guidance to implement software testing (e.g., functional and non-functional), quality assurance processes, software error logging, monitoring, and observability for effective debugging. Utilizes an analytic approach to conduct performance profiling and optimization of coding. Leads teams in troubleshooting and resolving issues related to application programming interface (API) functionality and integration. Leads teams to implement API versioning, lifecycle, and interoperability strategies.</p><p>Software Architecture - Software System Structural Design: Leads teams to design and develop software, systems, and services. Acts as a role model to provide technical guidance and domain expertise in software architecture decisions and best practices. Leads teams to conduct periodic reviews and ensures adherence to architectural framework(s) and internal development practices and standards. Collaborates with cross-functional teams to align and build software architecture with business and/or customer goals and priorities in focus. Leads teams to implement performance optimization and scalability strategies in software design. Impacts teams to conduct regular technology research and evaluation for architectural enhancements.</p><p>Issue/Defect Collaboration - Software Products Support: Collaborates with stakeholders and external clients and/or partners to understand customer issues and align solutions. Leads team(s) to provide technical guidance and appropriately prioritize support to customers regarding reported issues. Acts as a role model for teams to advocate for customers' interests and suggests product enhancements based on feedback. Develops, modifies, and executes policies to ensure customer satisfaction through timely resolution of issues and effective communication. Leads teams through processes for handling customer issues and/or defects handling and directs them to training opportunities as needed. Manages the investigation and troubleshooting of complex product maintenance issues to ensure customer agreement on short- and long-term solutions.</p><p>Practices and Standards Compliance - Security and Compliance: Collaborates with teams and other stakeholders within and outside of group to establish, follow, and enforce documented security criteria, development industry best practices and processes, and coding standards. Ensures clarity of teams' operational objectives for adherence to broad acceptance criteria. Implements moderately complex secure software development practices requiring information gathering and analysis to prevent security vulnerabilities.</p><p>Development Operations - System Maintenance: Leads teams in performing periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities). Delegates assignments to teams to implement and evolve standard operating procedures (SOP) for development and for driving improvements, ensuring automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.</p><p>Core Responsibilities</p><p>Planning &amp; Execution: Manages multiple medium- to large-scale projects or initiatives across teams, ensuring timelines, deliverables, and budgets when applicable are monitored and met. Provides direction to teams on project work, setting priorities, and aligning with business needs. Guides teams on adjusting plans to accommodate resource or timeline changes.</p><p>Collaboration &amp; Partnership: Drives cross-functional partnerships to align expectations and shared objectives across multiple teams. Coaches team members to develop strategic relationships with business leaders, stakeholders, and external partners to foster collaboration and long-term success. Promotes inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.</p><p>Problem Solving: Provides direction to multiple teams on addressing complex operational and/or technical issues as well as providing guidance on analyzing complex data and/or information to identify solutions. Reviews and provides insights into unresolved or critical issues, helping the team to identify potential solutions.</p><p>Continuous Learning: Models engaging in continuous learning to deepen expertise and stay ahead of industry trends, integrating best practices into strategic planning. Leverages feedback to drive personal and team skill improvements. Identifies skill gaps across teams, and empowers team members to pursue learning and knowledge sharing opportunities that build their expertise in new areas and coaches them to apply learnings to advance the organization.</p><p>Continuous Improvement: Drives team to collaborate on, develop, and implement ideas to increase the efficiency and effectiveness of processes, protocols, and workflows within and across teams, providing oversight. Guides team to adopt new ideas for alternative approaches and methods and encourages feedback for continued improvement.</p><p>Performance and Development: Drives performance across teams by providing feedback and coaching in alignment with performance management processes, guidelines, and expectations. Discusses development goals with team members, shares opportunities to facilitate career development, and ensures individual goals are aligned with broader organizational goals. Develops and manages talent acquisition pipeline by leading candidate interviews, monitoring promotion eligibility, and/or orchestrating talent resources.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing EMAIL_ADDRESS or by calling PHONE_NUMBER in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Technical Support Analyst is responsible for 1st level support for Oracle Hospitality OPERA product suite (OPERA PMS, OXI, OWS, S&amp;C, Reporting &amp; Analytics) and associated hotel interfaces.</p><p>Join Oracle in Agadir Bay Oracle Hospitality is creating a new Customer Support Hub in Agadir Bay, Morocco and we are looking for talented professionals to be part of this exciting journey.</p><p>This is your opportunity to:</p><ul><li>Shape the future of a world-class support center from the very beginning, delivering 24x7 expertise across the Oracle Hospitality product suite.</li><li>Work with global teams supporting leading hotels and F&amp;B businesses across EMEA.</li><li>Develop deep expertise in Oracle Hospitality solutions, including OPERA and MICROS, with continuous training and certification opportunities.</li><li>Grow your career within Oracle one of the world s most respected technology companies.</li><li>Enjoy life in Agadir Bay, a vibrant coastal location with strong hospitality roots and a dynamic lifestyle.</li></ul><p>At Oracle, we don t just support our customers we build lasting partnerships. In Agadir, we are building a team that combines local talent with global best practices to deliver exceptional customer experiences. If you are passionate about technology, hospitality, and delivering excellence, we invite you to join us and help shape a first-class support hub in Morocco.</p><p>Duties &amp; Responsibilities</p><ul><li>Provide voice and remote support for hotel customers worldwide.</li><li>Troubleshoot OPERA PMS issues (reservations, check-in/out, billing).</li><li>Document solutions and ensure accurate case records in ICCP tool.</li><li>Collaborate with Oracle teams to escalate and resolve issues.</li><li>Act as customer advocate for hotel users and escalate gaps.</li><li>Provide technical assistance via phone, email, and remote tools.</li><li>Assist in OPERA configuration, installation, and training when required.</li><li>Stay updated on OPERA new releases.</li></ul><p>Knowledge, Skills &amp; Abilities</p><p>Essential</p><ul><li>Minimum 2 years IT or hospitality systems support experience.</li><li>Experience with hotel PMS applications, ideally Oracle OPERA.</li><li>Graduate degree in technical, hospitality, or business field.</li><li>Understanding of hotel operations (front office, reservations, housekeeping).</li><li>Customer service experience with direct client interaction.</li><li>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</li><li>Knowledge of OS (Windows, Oracle, VMware) desirable.</li><li>SQL experience preferred.</li></ul><p>Other Requirements</p><ul><li>Commitment to high-quality customer service.</li><li>Excellent English &amp; German communication</li><li>Strong troubleshooting and problem-solving ability.</li><li>Organizational and multitasking skills.</li><li>Flexibility for global 24x7 shifts including weekends and holidays.</li><li>Cross-cultural awareness.</li></ul><p>Abilities</p><ul><li>Ability to build trust with hotel customers and Oracle colleagues.</li><li>Independent worker and team player.</li><li>Adaptable and able to prioritize in dynamic environments.</li><li>Creative thinker to resolve problems and improve processes.</li><li>Resilient under pressure with focus on service quality.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 2 years IT or hospitality systems support experience.</li><li>Experience with hotel PMS applications, ideally Oracle OPERA.</li><li>Graduate degree in technical, hospitality, or business field.</li><li>Understanding of hotel operations (front office, reservations, housekeeping).</li><li>Customer service experience with direct client interaction.</li><li>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</li><li>Knowledge of OS (Windows, Oracle, VMware) desirable.</li><li>SQL experience preferred.</li><li>Commitment to high-quality customer service.</li><li>Excellent English &amp; German communication</li><li>Strong troubleshooting and problem-solving ability.</li><li>Organizational and multitasking skills.</li><li>Flexibility for global 24x7 shifts including weekends and holidays.</li><li>Cross-cultural awareness.</li><li>Ability to build trust with hotel customers and Oracle colleagues.</li><li>Independent worker and team player.</li><li>Adaptable and able to prioritize in dynamic environments.</li><li>Creative thinker to resolve problems and improve processes.</li><li>Resilient under pressure with focus on service quality.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Technical Support Analyst is responsible for 1st level support for Oracle Hospitality OPERA product suite (OPERA PMS, OXI, OWS, S&amp;C, Reporting &amp; Analytics) and associated hotel interfaces.</p><p>Join Oracle in Agadir Bay Oracle Hospitality is creating a new Customer Support Hub in Agadir Bay, Morocco and we are looking for talented professionals to be part of this exciting journey. This is your opportunity to:</p><ul><li>Shape the future of a world-class support center from the very beginning, delivering 24x7 expertise across the Oracle Hospitality product suite.</li><li>Work with global teams supporting leading hotels and F&amp;B businesses across EMEA.</li><li>Develop deep expertise in Oracle Hospitality solutions, including OPERA and MICROS, with continuous training and certification opportunities.</li><li>Grow your career within Oracle one of the world s most respected technology companies.</li><li>Enjoy life in Agadir Bay, a vibrant coastal location with strong hospitality roots and a dynamic lifestyle.</li></ul><p>At Oracle, we don t just support our customers we build lasting partnerships. In Agadir, we are building a team that combines local talent with global best practices to deliver exceptional customer experiences. If you are passionate about technology, hospitality, and delivering excellence, we invite you to join us and help shape a first-class support hub in Morocco.</p><p>Duties &amp; Responsibilities</p><ul><li>Provide voice and remote support for hotel customers worldwide.</li><li>Troubleshoot OPERA PMS issues (reservations, check-in/out, billing).</li><li>Document solutions and ensure accurate case records in ICCP tool.</li><li>Collaborate with Oracle teams to escalate and resolve issues.</li><li>Act as customer advocate for hotel users and escalate gaps.</li><li>Provide technical assistance via phone, email, and remote tools.</li><li>Assist in OPERA configuration, installation, and training when required.</li><li>Stay updated on OPERA new releases.</li></ul><p>Knowledge, Skills &amp; Abilities</p>Essential<ul><li>Minimum 2 years IT or hospitality systems support experience.</li><li>Experience with hotel PMS applications, ideally Oracle OPERA.</li><li>Graduate degree in technical, hospitality, or business field.</li><li>Understanding of hotel operations (front office, reservations, housekeeping).</li><li>Customer service experience with direct client interaction.</li><li>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</li><li>Knowledge of OS (Windows, Oracle, VMware) desirable.</li><li>SQL experience preferred.</li></ul>Other Requirements<ul><li>Commitment to high-quality customer service.</li><li>Excellent English &amp; German communication</li><li>Strong troubleshooting and problem-solving ability.</li><li>Organizational and multitasking skills.</li><li>Flexibility for global 24x7 shifts including weekends and holidays.</li><li>Cross-cultural awareness.</li></ul>Abilities<ul><li>Ability to build trust with hotel customers and Oracle colleagues.</li><li>Independent worker and team player.</li><li>Adaptable and able to prioritize in dynamic environments.</li><li>Creative thinker to resolve problems and improve processes.</li><li>Resilient under pressure with focus on service quality.</li></ul><p>Note: This role requires weekend support and shift work in a 24x7 global hospitality environment.</p><p>In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 2 years IT or hospitality systems support experience.</li><li>Experience with hotel PMS applications, ideally Oracle OPERA.</li><li>Graduate degree in technical, hospitality, or business field.</li><li>Understanding of hotel operations (front office, reservations, housekeeping).</li><li>Customer service experience with direct client interaction.</li><li>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</li><li>Knowledge of OS (Windows, Oracle, VMware) desirable.</li><li>SQL experience preferred.</li><li>Commitment to high-quality customer service.</li><li>Excellent English &amp; German communication</li><li>Strong troubleshooting and problem-solving ability.</li><li>Organizational and multitasking skills.</li><li>Flexibility for global 24x7 shifts including weekends and holidays.</li><li>Cross-cultural awareness.</li><li>Ability to build trust with hotel customers and Oracle colleagues.</li><li>Independent worker and team player.</li><li>Adaptable and able to prioritize in dynamic environments.</li><li>Creative thinker to resolve problems and improve processes.</li><li>Resilient under pressure with focus on service quality.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Technical Support Analyst is responsible for 1st level support for Oracle Hospitality OPERA product suite (OPERA PMS, OXI, OWS, S&amp;C, Reporting &amp; Analytics) and associated hotel interfaces. Join Oracle in Agadir Bay Oracle Hospitality is creating a new Customer Support Hub in Agadir Bay, Morocco and we are looking for talented professionals to be part of this exciting journey. This is your opportunity to: Shape the future of a world-class support center from the very beginning, delivering 24x7 expertise across the Oracle Hospitality product suite. Work with global teams supporting leading hotels and F&amp;B businesses across EMEA. Develop deep expertise in Oracle Hospitality solutions, including OPERA and MICROS, with continuous training and certification opportunities. Grow your career within Oracle one of the world s most respected technology companies. Enjoy life in Agadir Bay, a vibrant coastal location with strong hospitality roots and a dynamic lifestyle. At Oracle, we don t just support our customers we build lasting partnerships. In Agadir, we are building a team that combines local talent with global best practices to deliver exceptional customer experiences. If you are passionate about technology, hospitality, and delivering excellence, we invite you to join us and help shape a first-class support hub in Morocco. Duties &amp; Responsibilities Provide voice and remote support for hotel customers worldwide. Troubleshoot OPERA PMS issues (reservations, check-in/out, billing). Document solutions and ensure accurate case records in ICCP tool. Collaborate with Oracle teams to escalate and resolve issues. Act as customer advocate for hotel users and escalate gaps. Provide technical assistance via phone, email, and remote tools. Assist in OPERA configuration, installation, and training when required. Stay updated on OPERA new releases. Knowledge, Skills &amp; Abilities Essential Minimum 2 years IT or hospitality systems support experience. Experience with hotel PMS applications, ideally Oracle OPERA. Graduate degree in technical, hospitality, or business field. Understanding of hotel operations (front office, reservations, housekeeping). Customer service experience with direct client interaction. Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint). Knowledge of OS (Windows, Oracle, VMware) desirable. SQL experience preferred. Other Requirements Commitment to high-quality customer service. Excellent English &amp; German communication Strong troubleshooting and problem-solving ability. Organizational and multitasking skills. Flexibility for global 24x7 shifts including weekends and holidays. Cross-cultural awareness. Abilities Ability to build trust with hotel customers and Oracle colleagues. Independent worker and team player. Adaptable and able to prioritize in dynamic environments. Creative thinker to resolve problems and improve processes. Resilient under pressure with focus on service quality. **Note:** This role requires weekend support and shift work in a 24x7 global hospitality environment. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That s why we re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing EMAIL_ADDRESS or by calling PHONE_NUMBER in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Career Level - IC3 In this role, you will be considered the lead customer liaison for 4 -10 strategic, top-revenue Support accounts, and will attend one-on-one meetings with representatives of the strategic accounts. You will be responsible for managing internal projects, such as creating internal training curricula and schedules, presenting across lines of businesses, identifying and driving productivity improvement opportunities, coordinating, preparing and qualifying Premier Analysts for Customer Visits and employee mentoring.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 2 years IT or hospitality systems support experience. Experience with hotel PMS applications, ideally Oracle OPERA. Graduate degree in technical, hospitality, or business field. Understanding of hotel operations (front office, reservations, housekeeping). Customer service experience with direct client interaction. Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint). Knowledge of OS (Windows, Oracle, VMware) desirable. SQL experience preferred. Commitment to high-quality customer service. Excellent English &amp; German communication Strong troubleshooting and problem-solving ability. Organizational and multitasking skills. Flexibility for global 24x7 shifts including weekends and holidays. Cross-cultural awareness. Ability to build trust with hotel customers and Oracle colleagues. Independent worker and team player. Adaptable and able to prioritize in dynamic environments. Creative thinker to resolve problems and improve processes. Resilient under pressure with focus on service quality.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Technical Support Manager – Oracle Hospitality OPERA and Simphony F&amp;B Applications</strong></p><br><p><br><strong>Location: Agadir (onsite &amp; shift applies)</strong></p><br><p><br><strong>Join Oracle in Agadir Bay</strong></p><br><p><br>Oracle Hospitality is creating a new Customer Support Hub in Agadir Bay, Morocco – and we are looking for talented professionals to be part of this exciting journey. This is your opportunity to:<br>&nbsp;</p><br><ul><li>Shape the future of a world-class support center from the very beginning, delivering 24x7 expertise across the Oracle Hospitality product suite.</li><li>Work with global teams supporting leading hotels and F&amp;B businesses across EMEA.</li><li>Develop deep expertise in Oracle Hospitality solutions, including OPERA and MICROS, with continuous training and certification opportunities.</li><li>Grow your career within Oracle – one of the world’s most respected technology companies.</li><li>Enjoy life in Agadir Bay, a vibrant coastal location with strong hospitality roots and a dynamic lifestyle.<br>&nbsp;</li></ul><p><strong>Job Description</strong></p><br><p><br>The Technical Support Manager is responsible for leading a team of analysts providing 1st level support for Oracle Hospitality and F&amp;B product suites (including, Opera, Simphony, RES 3700, Materials Control, R&amp;A etc.) and associated interfaces.</p><br><p><br><strong>Duties &amp; Responsibilities</strong><br>&nbsp;</p><br><ul><li>Lead, mentor, and develop a team of Technical Support Analysts.</li><li>Oversee resolution of complex customer scenarios.</li><li>Act as escalation point for high-priority issues.</li><li>Monitor KPIs and drive operational excellence.</li><li>Ensure consistent use of ICCP Ticketing system.</li><li>Collaborate with Product, Development, Consulting teams.</li><li>Align with Oracle’s 24x7 support standards and strategy.</li><li>Represent support in customer and executive briefings.</li><li>Plan resources and schedules for 24x7 readiness.</li><li>Provide subject-matter expertise in strategic projects.<br>&nbsp;</li></ul><p><strong>Knowledge, Skills &amp; Abilities – Essential</strong><br>&nbsp;</p><br><ul><li>5–7 years’ technical support experience, 2+ years in management.</li><li>Strong understanding of Oracle Hospitality and F&amp;B applications.</li><li>Experience in IT systems administration and POS solutions.</li><li>Graduate degree in technical, hospitality or business field.</li><li>Experience managing customer-facing operations in 24x7 environment.</li><li>Strong problem-solving and escalation handling.</li><li>Knowledge of SQL and OS desirable.</li><li>Familiarity with ITIL/service delivery best practices desirable.<br>&nbsp;</li></ul><p><strong>Other Requirements</strong><br>&nbsp;</p><br><ul><li>Proven leadership and coaching skills.</li><li>Desire to deliver world-class customer service.</li><li>Excellent English and French communication; other languages an advantage.</li><li>Effective with stakeholders at all levels.</li><li>Shift flexibility (nights, weekends, holidays).</li><li>Organizational skills, ability to manage competing priorities.<br>&nbsp;</li></ul><p><strong>Abilities</strong><br>&nbsp;</p><br><ul><li>Ability to represent Oracle with customers and executives.</li><li>Cross-cultural management skills.</li><li>Creative thinker with continuous improvement mindset.</li><li>Self-starter with resilience and results focus.</li><li>Manage stress, deadlines, and team morale.</li><li>Note:** Leadership role in 24x7 environment. Weekend and shift flexibility required.</li></ul><br><p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.</p><br><p>True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p><br><p>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <u>accommodation-request_mb@oracle.com</u> or by calling 1-888-404-2494 in the United States.</p><br><p>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p><br><br>Responsibilities:<br>Your role will have an important part in the development and execution of the Client Relations yearly business plan. In addition, you will be responsible for establishing, implementing, and communicating departmental objectives and service levels. As a manager, you will be responsible for preparing and presenting employee performance appraisals on a regular basis. You will always be prepared to act as a company spokesperson to outside customers regarding their needs and inquiries.<br>Qualifications:<br><p>Career Level - M2</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>This is an engineering management position for someone with a strong software development background, experience shipping mission-critical production software, and the leadership skills to help engineers and teams grow. The manager will have direct technical impact on Oracle Database MLE through feature development, sustaining, release-line support, QA coordination, performance validation, and GraalVM upstream coordination. At the same time, they will help strengthen the Casablanca engineering organization by supporting local engineers, maintaining organizational standards, partnering with project leads, and building a strong local engineering culture. The role also includes helping the team use modern AI-assisted engineering practices effectively and responsibly. The manager will help evolve standards for using agentic coding and AI across the software development lifecycle while preserving the rigor required for enterprise database software.</p><p><b>What you will do</b></p><ul><li>Lead and contribute to Oracle Database MLE engineering: directly manage MLE developers and actively contribute to feature development, sustaining, bug fixing, and release-line support for a shipping Oracle Database product feature.</li><li>Drive execution and prioritization: balance roadmap work, customer-impacting issues, internal engineering needs, and release requirements.</li><li>Own quality and release readiness: improve planning, code quality, testing, performance validation, regression prevention, and delivery predictability.</li><li>Evolve AI-assisted engineering practices: define practical team standards for using agentic coding and AI across the software development lifecycle.</li><li>Coordinate across Oracle engineering: work closely with Oracle Database QA, Release Engineering, Support, GraalVM, and partner development teams to resolve issues and deliver reliably.</li><li>Support and grow the Casablanca engineering organization: provide local management support for engineers across Database Technologies projects, partner with dotted-line project managers, maintain local standards, coach engineers, and strengthen the local engineering culture.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>The ideal candidate combines deep engineering credibility with strong people leadership. They have experience developing and shipping mission-critical production software, can engage senior engineers on architecture and technical tradeoffs, and are comfortable contributing directly to technically demanding work. They can lead a product engineering team through ambiguity, delivery pressure, quality expectations, and cross-team dependencies, while also supporting a broader local engineering community. They should be able to represent the team effectively across Oracle s global engineering organization, build a collaborative local culture, and help evolve modern engineering practices, including responsible use of AI-assisted development across the SDLC.</p><p>Required qualifications</p><ul><li>8+ years of professional software engineering experience, including substantial work on complex production software.</li><li>Prior experience managing or formally leading software engineers.</li><li>Strong hands-on technical background in Java and C development.</li><li>A good understanding of one or more of the following areas: systems programming, database systems, runtime systems, distributed systems, or comparable infrastructure software.</li><li>Experience with coaching, feedback, performance management, career development, and delivery accountability.</li><li>Ability to lead engineering work across feature development, sustaining, quality, and release delivery.</li><li>Familiarity with agentic coding tools and practical uses of AI in the software development lifecycle.</li><li>Strong communication skills and experience working with distributed engineering, QA, release, support, product, or partner teams.</li></ul><p>Preferred qualifications</p><ul><li>Several years of direct engineering management experience.</li><li>Experience as a player-coach or hands-on technical manager.</li><li>Experience owning a product area across multiple releases.</li><li>Experience with Oracle Database and/or GraalVM.</li><li>Experience improving engineering standards for quality, test automation, performance testing, release readiness, sustaining, or AI-assisted development.</li><li>Experience supporting engineers in a multi-site or matrixed organization.</li><li>#LI-Onsite Only</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Responsible for creating and implementing system enhancements that will improve the performance and reliability of the system. Manage the load configurations of a central data communication processor and make recommendations for purchase or upgrade of data networks. Coordinate terminal orders and cable installation, network system planning, upgrading, monitoring, testing, and servicing. Approves action requests and specifies purchase requisitions. Negotiates and places orders with common carriers. May play a team leader role for developing System Administrators.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Eight years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >IT Infrastructure Operations - DBA Engineer</font></font></p><p><br></p><p>As part of DTIT (Digital Transformation &amp; Information Technology) organization, the DBA engineer :</p><p>Manages his/her assigned infrastructure components, ensuring continuous support &amp; service delivery in line with the agreed Operational Level Objectives</p><p>Is responsible for the operations &amp; monitoring of secure and highly available infrastructure components as well as maintaining the ongoing reliability, performance and support of the infrastructure</p><p>Key accountabilities &amp; Responsibilities:</p><p>1. PLANNING</p><p>Plans for the right level of availability &amp; performance of database services</p><p>Collects requirements and suggest adequate solutions</p><p>Participates to different phases of a (local or central) project and contributes to project execution</p><p>2. EXECUTION</p><p>Ensure the availability of all database systems supporting business solutions:</p><p>Deploy database monitoring solutions and provide documentation and training to Level 1 team &amp; users</p><p>Responsible for technical projects deployment</p><p>Responsible for risk assessment of components in network scope.</p><p>3. INCIDENT / PROBLEM/ CHANGE MNGMT / MONITORING</p><p>Qualifies and fixes Level-2 &amp; 3 incidents (including via duty) and problems based on pro-active monitoring or issues reported by users</p><p>Technical processing of database requests</p><p>Responsible for systems security &amp; license use to meet compliance</p><p>Comply with OLA/SLA requirements</p><p>Finding root causes of problems &amp; Interrupts</p><p>4. EXPERTISE</p><p>Acts as the technical liaison between operations, service and project management teams and architects, providing critical operational insight to upcoming implementations and strategies, including validation of ongoing solutions supportability</p><p>Participates in the design, implementation, and execution projects for run phase. This includes backup and disaster recovery plan for database solutions</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>YOUR SKILLS &amp; EXPERIENCES * Education: Engineer/ Master in Computer Science or related area * * Strong Expertise in Database Administration : Oracle,SQLServer,MariaDB, Oracle Golden * Experience on Backup/Restore, replication and Disaster recovery : RMAN, Oracle Golden Gate, SQLServer replication, mariadb replication * Advanced knowledge of Database architecture design, implementation, and support * Experience on database monitoring, performance and troubleshooting/analysis tools : Oracle Entreprise manager, AWR/ASH/ADDM analysis, SQLServer profiling, * * Team worker with strong communication skills * Excellent time management &amp; prioritization skills, agile. * Strong analytical and problem-solving skills * French, English spoken and written.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.</p><br><br><p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.</p><br><p>True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p><br><p>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <u>accommodation-request_mb@oracle.com</u> or by calling 1-888-404-2494 in the United States.</p><br><p>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p><br><br>Responsibilities:<br><p>In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters.</p><br><br>Qualifications:<br><p>Career Level - IC1</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.</p><p>This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.</p><p>A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.</p><p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care.</p><p>And with AI embedded across our products and services, we help customers turn that promise into a better future for all.</p><p>Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.</p><p>True innovation starts when everyone is empowered to contribute.</p><p>That s why we re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options.</p><p>We also encourage employees to give back to their communities through our volunteer programs.</p><p>We re committed to including people with disabilities at all stages of the employment process.</p><p>If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing EMAIL_ADDRESS or by calling PHONE_NUMBER in the United States.</p><p>Oracle is an Equal Employment Opportunity Employer.</p><p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law.</p><p>Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p><p>Career Level - IC1</p><p>In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs.</p><p>You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services.</p><p>As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management.</p><p>You will also provide guidance and resolution on a wide range of technical and non-technical customer issues.</p><p>Resolution is primarily provided in real time with follow up for more complex matters.</p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>DXC – CDG</strong> stands out for a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation shape priorities. This dynamic is balanced by a <strong>collaborative culture</strong>, fostering trust, empowerment and close managerial support. It also integrates an <strong>innovation dimension</strong>, encouraging initiative, adaptability and experimentation. Finally, a well-established <strong>organizational culture</strong> provides structure, ensuring process rigor, reliability and operational efficiency. </p><br><br> <br> Job : <p>We have a project that will need resources with Oracle EPM experience.</p><br><br> <br> Required profile : <p>The Oracle EPM skill set is a must:</p><br><br><ul><li>Proficiency with Oracle Enterprise Performance Cloud Service (EPBCS)</li><li>Strong scripting skills in Groovy and Python</li><li>Experience with EPM Automate</li><li>Familiarity with Data Management or FDMEE</li><li>Experience using SmartView for reporting and analysis</li><li>Knowledge of Financial Reporting using Narrative Reports</li><li>Solid understanding of FP&amp;A (Financial Planning &amp; Analysis) processes</li></ul><p>We are seeking experienced professionals with strong expertise in Oracle Enterprise Performance Management (EPM) solutions to support ongoing financial planning and reporting initiatives.</p><br><br><p>Key Requirements:</p><br><br><ul><li>Hands-on experience with Oracle Enterprise Planning and Budgeting Cloud Service (EPBCS)</li><li>Strong scripting capabilities in Groovy and Python for automation and customization</li><li>Experience working with EPM Automate for system processes and data integration</li><li>Familiarity with Data Management tools such as FDMEE</li><li>Proficiency in Smart View for Excel-based reporting and analysis</li><li>Experience in Financial Reporting and Narrative Reporting tools</li><li>Solid understanding of Financial Planning &amp; Analysis (FP&amp;A) processes</li></ul> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As part of our project, we are looking for a .NET / PL-SQL developer to participate in the implementation of the necessary application evolutions and adaptations for integration work. Duration : 6 renewable months Start : ASAP Location : Casablanca, Morocco Missions : Develop application evolutions in .NET (ASP.Net) Design and optimize PL/SQL queries and stored procedures Analyze technical needs related to evolutions Participate in technical validation phases Ensure documentation of developments carried out Contribute to the quality, performance, and stability of applications</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Profile sought : Bac+5 in computer science Minimum 5 years of experience in .NET development (ASP.Net) and PL-SQL Good command of Oracle databases Rigor, autonomy, and analytical skills Technical skills : .NET Framework / ASP.Net PL-SQL (complex queries, stored procedures, optimization) Oracle Database Git / version management (appreciated)</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p>Akkodis is driven by a strong <strong>innovation-first</strong> culture, where creativity, experimentation, and bold thinking fuel daily engineering and R&amp;D work.<br> This spirit is balanced by a solid <strong>collaborative mindset</strong>, with supportive teams and hands-on managers who encourage growth and knowledge-sharing.<br> A structured and disciplined approach ensures <strong>operational excellence</strong>, meeting the high standards of the tech and engineering industries.<br> <strong>Performance</strong> and a healthy competitive drive further strengthen the company’s ambition as a global leader. </p><br><br> <br> Job : <p>Under the supervision of the Integration Manager, you will administer the databases (DB) for the solutions:</p><br><br><br><p>Missions:</p><br><br><p>- Installation, configuration, updates, and maintenance (SQL Server, MySQL, PostgreSQL, Oracle).</p><br><br><p>- Performance optimization, backup/restore management, and high availability.</p><br><br><p>- Security: policy management, access, and permissions.</p><br><br><p>- Support: incident resolution, assistance to developers for query optimization and data migration.</p><br><br><p>- Automation: script creation for repetitive tasks.</p><br><br><p>- Architecture: tracking technological changes, proposing improvements, and technical documentation.</p><br><br><p>- Collaboration: internal technical support and DB design according to business needs.</p><br><br> <br> <br> Required profile : <p>Profile sought:</p><br><br><p>Higher education in IT with 4+ years of experience as a DBA. Confirmed expertise in SQL environments (MySQL, Oracle, DB2, PostgreSQL, MariaDB) and NoSQL. English required.</p><br><br><br><p>Technical skills:</p><br><br><p>- DBMS: Expertise in SQL Server, MySQL, PostgreSQL, Oracle (install, config, update).</p><br><br><p>- Languages: SQL, PL/SQL, and automation scripting.</p><br><br><p>- Architecture: Modeling, encryption, high availability, replication, backup/restore.</p><br><br><p>- Environment: Windows/Linux OS, monitoring tools, and performance tuning.</p><br><br><br><p>Soft skills:</p><br><br><p>- Rigor, precision, and meeting deadlines.</p><br><br><p>- Analytical thinking, proactivity, and responsiveness.</p><br><br><p>- Excellent communication skills, teamwork, and technological curiosity.</p><br><br> <br><br> </div>

<p>As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.</p> <p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.</p> <p><br></p> <p>In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters.</p>

<p>The Technical Support Manager is responsible for leading a team of analysts providing 1st level support for Oracle Hospitality and F&amp;B product suites (including, Opera, Simphony, RES 3700, Materials Control, R&amp;A etc.) and associated interfaces.</p><p><strong>Duties &amp; Responsibilities</strong></p><ul><li>Lead, mentor, and develop a team of Technical Support Analysts.</li><li>Oversee resolution of complex customer scenarios.</li><li>Act as escalation point for high-priority issues.</li><li>Monitor KPIs and drive operational excellence.</li><li>Ensure consistent use of ICCP Ticketing system.</li><li>Collaborate with Product, Development, Consulting teams.</li><li>Align with Oracle’s 24x7 support standards and strategy.</li><li>Represent support in customer and executive briefings.</li><li>Plan resources and schedules for 24x7 readiness.</li><li>Provide subject-matter expertise in strategic projects.</li></ul><p><strong>Knowledge, Skills &amp; Abilities</strong></p><ul><li>5 – 7 years technical support experience, 2+ years in management.</li><li>Strong understanding of Oracle Hospitality and F&amp;B applications.</li><li>Experience in IT systems administration and POS solutions.</li><li>Graduate degree in technical, hospitality or business field.</li><li>Experience managing customer-facing operations in 24x7 environment.</li><li>Strong problem-solving and escalation handling.</li><li>Knowledge of SQL and OS desirable.</li><li>Familiarity with ITIL/service delivery best practices desirable.</li></ul><p><strong>Other Requirements</strong></p><ul><li>Proven leadership and coaching skills.</li><li>Desire to deliver world-class customer service.</li><li>Excellent English and French communication; other languages an advantage.</li><li>Effective with stakeholders at all levels.</li><li>Shift flexibility (nights, weekends, holidays).</li><li>Organizational skills, ability to manage competing priorities.</li></ul><p><strong>Abilities</strong></p><ul><li>Ability to represent Oracle with customers and executives.</li><li>Cross-cultural management skills.</li><li>Creative thinker with continuous improvement mindset.</li><li>Self-starter with resilience and results focus.</li><li>Manage stress, deadlines, and team morale.</li></ul><p>Note: Leadership role in 24x7 environment. Weekend and shift flexibility required.</p><p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing EMAIL_ADDRESS or by calling PHONE_NUMBER in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p><p>Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Bachelors degree as well as at least 3 years Client Relations experience or appropriate related experience at Oracle. In addition, a proven track record of excellent problem solving and research skills, and excellent communication skills, while projecting a positive, professional image. Because of the nature of this position, you should have excellent communication skills, as well as the ability to provide leadership and direction to a professional team. As a Manager, you will demonstrate good judgment in the balancing of customer, employee, and company objectives. Your role will have an important part in the development and execution of the Client Relations yearly business plan. In addition, you will be responsible for establishing, implementing, and communicating departmental objectives and service levels. As a manager, you will be responsible for preparing and presenting employee performance appraisals on a regular basis. You will always be prepared to act as a company spokesperson to outside customers regarding their needs and inquiries.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>5 – 7 years technical support experience, 2+ years in management.</li><li>Strong understanding of Oracle Hospitality and F&amp;B applications.</li><li>Experience in IT systems administration and POS solutions.</li><li>Graduate degree in technical, hospitality or business field.</li><li>Experience managing customer-facing operations in 24x7 environment.</li><li>Strong problem-solving and escalation handling.</li><li>Knowledge of SQL and OS desirable.</li><li>Familiarity with ITIL/service delivery best practices desirable.</li><li>Proven leadership and coaching skills.</li><li>Desire to deliver world-class customer service.</li><li>Excellent English and French communication; other languages an advantage.</li><li>Effective with stakeholders at all levels.</li><li>Shift flexibility (nights, weekends, holidays).</li><li>Organizational skills, ability to manage competing priorities.</li><li>Ability to represent Oracle with customers and executives.</li><li>Cross-cultural management skills.</li><li>Creative thinker with continuous improvement mindset.</li><li>Self-starter with resilience and results focus.</li><li>Manage stress, deadlines, and team morale.</li><li>Bachelors degree as well as at least 3 years Client Relations experience or appropriate related experience at Oracle.</li><li>Proven track record of excellent problem solving and research skills, and excellent communication skills, while projecting a positive, professional image.</li><li>Excellent communication skills, as well as the ability to provide leadership and direction to a professional team.</li><li>Good judgment in the balancing of customer, employee, and company objectives.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a Client Relations Manager, you will be responsible for delivery of departmental results through successful direction and management of team or staff. While in this role, you will ensure high levels of customer satisfaction by establishing and measuring group performance against quality and productivity guidelines.</p><br><br><p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.</p><br><p>True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p><br><p>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <u>accommodation-request_mb@oracle.com</u> or by calling 1-888-404-2494 in the United States.</p><br><p>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p><br><br>Responsibilities:<br>Your role will have an important part in the development and execution of the Client Relations yearly business plan. In addition, you will be responsible for establishing, implementing, and communicating departmental objectives and service levels. As a manager, you will be responsible for preparing and presenting employee performance appraisals on a regular basis. You will always be prepared to act as a company spokesperson to outside customers regarding their needs and inquiries.<br>Qualifications:<br><p>Career Level - M2</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The consultant will be responsible for: - Setting up, managing, and securing NiFi data processing and transport platforms. - Designing and developing critical data flows in a 24/7 environment. - Automating deployments on GCP / Azure cloud environments. - Ensuring system performance monitoring in production. - Scripting in Groovy / Java for fine-grained automation of complex tasks. - Operating relational databases and distributed storage (BigQuery, BigTable). - Maintaining and converting Informatica flows to NiFi. - Managing source code with GitLab / GitHub. - Analyzing and transforming data in SQL. - Designing and documenting technical solutions. - Manipulating data formats JSON, XML, CSV. - Working with Oracle, SQL Server, PostgreSQL databases. - Integrating data quality, security, and traceability requirements. - Securing platforms through 360 monitoring and industrializing Build and Run processes.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bac+5 in IT or equivalent. More than 7 years of experience in NiFi Dev Flux Expertise. Required Skills Must have: Apache NiFi (configuration, administration, complex flows), Groovy / Java, relational databases and distributed storage (BigQuery, BigTable) Nice to have: Informatica to NiFi, GitLab / GitHub, SQL, Oracle, SQL Server, PostgreSQL, JSON / XML / CSV, Kubernetes, data quality / security / traceability.</p><p></p></section>