Operation Specialist Jobs - Tangier Morocco

<p>Supervises the daily operations of the Spa and ensures the smooth running of the department. Ensures the quality of services and compliance with the establishment's service standards. Welcomes clients and ensures their satisfaction throughout their Spa experience. Coordinates the daily activities of the team and ensures efficient organization of operations. Monitors compliance with care protocols, internal procedures, and LQA (Leading Quality Assurance) standards. Manages reservations and ensures optimal occupancy of treatment rooms and Spa facilities. Monitors cleanliness, hygiene, and presentation of treatment rooms, common areas, and Spa equipment. Manages customer complaints professionally and implements appropriate corrective actions. Ensures good information flow within the team and effective communication with the hotel's various departments. Participates in the training and integration of new employees.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma Bac+2 in Hotel Management, Management, Wellness or equivalent field.</p><p>3 to 5 years of professional experience, including at least 2 years in a similar role, ideally within a high-end hotel or an establishment of the same standing.</p><p>Technical Skills</p><ul><li>Good knowledge of Spa operations and luxury establishment quality standards.</li><li>Good command of reception, reservation, and customer relations techniques.</li><li>Ability to supervise daily operations and coordinate team activities.</li><li>Good knowledge of care protocols and wellness products.</li><li>Mastery of LQA (Leading Quality Assurance) standards with the ability to ensure their daily application.</li><li>Good knowledge of hygiene and safety standards and procedures applicable to wellness areas.</li></ul><p>Personal Qualities</p><ul><li>Excellent sense of service and strong customer orientation.</li><li>Excellent communication and coordination skills.</li><li>Organizational skills, rigor, and attention to detail.</li><li>Ability to supervise and support teams on a daily basis.</li><li>Responsiveness, autonomy, and ability to manage priorities.</li><li>Team spirit, sense of responsibility, and ability to solve problems professionally.</li></ul><p>Languages</p><ul><li>Excellent command of French and English, both spoken and written.</li><li>Proficiency in a third language is an asset.</li></ul>

<p>The Outbound Flow Manager is responsible for overseeing vehicle logistics operations from manufacturing plants to delivery regions, ensuring smooth coordination between production, transport providers, and delivery performance across multiple transport modes (road, rail, sea).</p><p><strong>Activity description</strong></p><p>Logistics Operations Management : Monitor vehicle flows from production to delivery regions. Track bookings and pre-transport plans with Control Towers and logistics providers. Ensure transport capacity is aligned with needs (road, rail, sea).</p><p>Data Monitoring &amp; Reporting : Analyze production plans and logistics execution. Prepare daily and weekly dashboards and reports on logistics performance.</p><p>Coordination &amp; Communication : Interface with Control Towers, logistics providers, and internal teams. Participate in regular team meetings (daily/weekly). Report progress and issues to the client Business Manager .</p><p>Project Phases : Multi-year engagement divided into 3 phases (PHONE_NUMBER). Includes one 3-day trip to a client facility .</p><p><strong>Main deliverables</strong></p><ul><li>MEA FLOW file update</li><li>OBT Tracking</li><li>Weekly production monitoring</li><li>VIN blocking</li><li>Vessel follow-up update by VIN</li><li>Aggeing stock monitoring</li><li>Tracking of required locations in vessels</li></ul><p><strong>Main Interactions</strong></p><ul><li>Business Manager (Client ) : main technical contact.</li><li>Control Towers &amp; Logistics Providers: for transport execution.</li><li>Execution Manager (Service Provider): responsible for service delivery and reporting.</li><li>Internal Systems: eLIADE, CRONOS, Rapid Response, CLV, EOLE, OBT, GEFCO portal, PowerBI, Business Object.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Education: Master's degree (Bac + 5) in industrial engineering and logistics</font></font></p><p>Exp rience : Minimum 3 years in logistics or automotive.</p><p>Technical Skills</p><ul><li>Data collection &amp; processing</li><li>KPI Analysis &amp; reporting</li><li>Production monitoring and analysis</li><li>VIN Tracking &amp; Vehicle Status Analytics</li><li>Excel</li><li>Control-Tower Monitoring &amp; Booking Oversight</li><li>End-to-end outbound process</li><li>Expediting to Vessel Cut-offs</li><li>Load Planning &amp; Volume Calculation</li><li>Vehicle Inventory Management</li><li>Stakeholders coordination</li><li>Demand forecasting</li></ul><p>Soft Skills</p><ul><li>Problem-solving with a transversal approach.</li><li>Strong communication and presentation.</li><li>Agility, resilience, and a proactive mindset.</li><li>Fluent English (Bright Test B2); Italian is a plus.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a full-time Quality &amp; EHS Manager to join our greenfield launch and shape a world-class plant setting new standards in quality, safety and sustainability. You will define and drive the site s Quality &amp; EHS strategy from the ground up building robust systems, achieving key certifications (IATF 16949, ISO 14001) and embedding a zero-defect, zero-incident culture. This is a unique opportunity to lead a passionate team, influence every stage of our operational build-up and help establish a benchmark facility for excellence, continuous improvement and customer satisfaction.</p><p>Essential responsibilities (including but not limited to):</p><ul><li>Define and implement the plant s Quality &amp; EHS vision, strategy and budget (CAPEX &amp; OPEX), ensuring alignment with corporate policies, business goals and customer expectations.</li><li>Lead the Quality &amp; EHS function by providing direction, setting objectives, serving as the primary customer and stakeholder interface to achieve zero complaints, zero warranty issues and obtain/maintain certifications.</li><li>Ensure implementation, maintenance, and continuous compliance of Quality and EHS management systems (IATF 16949, customer requirements, ISO 14001, legal EHS regulations).</li><li>Conduct risk assessments and ensure system readiness for audits.</li><li>Drive all quality activities in sourcing, development and qualification of new suppliers and components.</li><li>Drive product and process quality performance by achieving plant KPIs, leading root cause analysis (5Why, Ishikawa) and deploying Lean problem-solving to ensure permanent improvements.</li><li>Promote and sustain a continuous improvement culture, identifying and executing improvement roadmaps across plant operations.</li><li>Develop, mentor and evaluate Quality &amp; EHS teams to ensure technical competence, motivation and succession readiness.</li><li>Promote cross-functional collaboration and Quality/EHS awareness at all plant levels through communication, coaching and participation in operational reviews.</li><li>Lead internal and external audit programs to verify system performance, identify gaps and ensure timely closure of findings.</li><li>Monitor plant Quality &amp; EHS performance, using data and KPI dashboards to report trends, define actions and escalate issues to management.</li></ul><p>Other responsibilities:</p><ul><li>Support training of plant teams on Quality &amp; EHS standards, tools and system requirements.</li><li>Provide Quality &amp; EHS support for change management, engineering trials and process transfers.</li><li>Manage external Quality &amp; EHS contractors and service providers to ensure compliance with SMO standards and performance expectations.</li><li>Prepare consolidated process and performance reports for Management and support decision-making with factual analysis.</li><li>Coordinate communication on Quality &amp; EHS matters during visits, audits, or customer reviews.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Required experience and education:</p><ul><li>At least 3 years' proven experience within the automotive industry as Quality &amp; EHS Manager.</li><li>Any experience working with Stellantis, demonstrating an understanding of their requirements and standards.</li><li>BAC+5, QHSE / Industrial / Technical Engineering degree.</li></ul><p>Your Must Haves:</p><ul><li>Demonstrated ability to manage automotive plant processes at a high level, with a strong track record in coordination and improvements.</li><li>In-depth knowledge and proficiency in Quality &amp; EHS management systems within the automotive industry.</li><li>Excellent leadership skills in support of a culture of innovation aligned with our strategic objectives.</li><li>Strong technical aptitude with a deep understanding of complex systems and processes.</li><li>Mastery of Quality core tools, Lean manufacturing tools and methods .</li><li>IATF certification and Stellantis audits experience in adherence to automotive industry standards</li><li>Advanced skills in MS Office and ERP systems</li><li>Exceptional time-management , ability to set task priorities meaningfully, and planning abilities to handle complex projects effectively</li><li>Ability to adapt quickly to a constantly changing environment</li><li>Excellent command of spoken and written English and French , enabling clear expression of complex ideas, concepts, thoughts and information</li><li>Commitment to ethical practices and maintaining confidentiality in all process activities</li></ul><p>Your Nice-to-Haves:</p><ul><li>Familiarity with setting up processes for new manufacturing facilities (greenfield, brownfield, startup)</li><li>Hands-on experience with SAP system</li></ul><p></p></section>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: We are seeking dedicated local HR Officers to join our dynamic team in Tangier, Morocco. As a Local HR Officer, you will play a crucial role in supporting our organization's human resources functions, ensuring smooth operations and fostering a positive work environment. You will participate in the entire recruitment process, including sourcing, screening, and interviewing candidates. You will also manage employee onboarding and orientation programs, handle daily HR operations, including maintaining employee files and updating HR databases, provide support for performance management processes and employee relations matters, ensure compliance with local labor laws and regulations, and collaborate with management to address HR concerns and implement HR initiatives. Participate in the development and implementation of human resources policies and procedures. Coordinate employee training and development programs. Contribute to the administration of salaries and benefits. Serve as a point of contact for employee questions and concerns.&nbsp;</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualifications As a Local HR Agent, you will be a key player in on-the-ground HR management, with responsibilities such as: Administrative Management: Monitoring personnel files, contracts, absences, and leave. Support for Managers: Assisting team leaders in the application of HR policies and procedures. Sourcing and Talent Pools: Identifying, sourcing, and building a pool of candidates to anticipate future needs. Screening: Conducting an initial selection of profiles and forwarding relevant applications to HR managers. Employee Relations: Ensuring a positive work environment and smooth communication with employees. Implementation of HR Policies: Ensuring the application of HR practices and procedures at the local level. Desired Profile: Education: Associate's degree (or equivalent) in management, administration, or human resources. Experience: 1-2 years in a similar role. Skills: Excellent organizational and interpersonal skills. Proficiency in office software (Excel, Word, etc.). Knowledge of the basics of Moroccan labor law. Personal qualities: Listening skills, team spirit, autonomy, and rigor.</font></font></p>

<div><span style="font-size: 11px;">We are seeking dedicated local HR agents to join our dynamic team in Tangier, Morocco. As a local HR agent, you will play a crucial role in supporting our organization's human resources functions, ensuring smooth operations, and fostering a positive work environment.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">You will participate in the entire recruitment process, including the search, selection and interview of candidates.</span></div><div><span style="font-size: 11px;">Manage employee onboarding and orientation programs</span></div><div><span style="font-size: 11px;">Manage daily human resources operations, including maintaining employee records and updating human resources databases.</span></div><div><span style="font-size: 11px;">provide support for performance management processes and employee relations issues</span></div><div><span style="font-size: 11px;">Ensure compliance with local labor laws and regulations</span></div><div><span style="font-size: 11px;">Collaborating with management to address human resources concerns and implementing initiatives in this area.</span></div><div><span style="font-size: 11px;">participate in the development and implementation of human resources policies and procedures</span></div><div><span style="font-size: 11px;">Coordinate employee training and development programs</span></div><div><span style="font-size: 11px;">Contribute to the administration of salaries and benefits</span></div><div><span style="font-size: 11px;">To serve as a point of contact for employee questions and concerns.</span></div><div><br></div><p><strong>Desired Candidate Profile</strong></p><div><span style="font-size: 11px;"><b>Qualifications</b></span></div><div><span style="font-size: 11px;"><b><br></b></span></div><div><span style="font-size: 11px;">As a Local HR Agent, you will be a key player in HR management on the ground, with responsibilities such as:</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">•&nbsp; Administrative management:&nbsp; Monitoring of personnel files, contracts, absences, and leave.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">•&nbsp; Support for managers:&nbsp; Assisting team leaders in the application of HR policies and procedures.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">•&nbsp; Sourcing and talent pools:&nbsp; Identify, source and build a pool of candidates to anticipate future needs.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">•&nbsp; Screening:&nbsp; Carry out an initial selection of profiles and forward relevant applications to HR managers.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">•&nbsp; Social relations:&nbsp; Ensure the maintenance of a positive social climate and fluid communication with colleagues.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">•&nbsp; Implementation of HR policies:&nbsp; Ensure the application of HR practices and procedures at the local level.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Desired profile:</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">•&nbsp; Education:&nbsp; BAC+2 in management, administration or human resources.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">•&nbsp; Experience:&nbsp; 1 to 2 years in a similar role.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">&nbsp;</span><b style="font-size: 11px;">SKILLS </b><span style="font-size: 11px;">:</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">• Excellent organizational and interpersonal skills.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">• Proficiency in office software (Excel, Word, etc.).</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">• Knowledge of the basics of Moroccan labor law.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">•&nbsp; Personal qualities:&nbsp; Listening skills, team spirit, autonomy, and rigor.</span></div>