Operation Specialist Jobs in Morocco
1327 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Description of the company and the position: As part of our client's development, we are looking for an Application Specialist (Operating Room):</p><p>Responsibilities:</p><ul><li>Ensure the setup, training, and clinical assistance on operating room equipment.</li><li>Conduct demonstrations and workshops (WS) within operating rooms, in collaboration with medical, paramedical, and technical teams.</li><li>Provide high-level technical and application support to ensure optimal use of devices and user satisfaction.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Profile:</p><p>Training:</p><ul><li>Biomedical engineer, senior biomedical technician, or equivalent training in the field of medical devices.</li></ul><p>Experience:</p><ul><li>Minimum 4-6 years of experience in an application or clinical support role, ideally in an operating room.</li></ul><p>Technical Skills:</p><ul><li>Mastery of operating room equipment, surgical visualization systems, and associated medical devices.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are looking for a talented Tenders Specialist to join us. At Hikma you ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</p><p>If you want to be part of a team that cares about impact, this is the place for you.</p><p>Key Responsibilities:</p><ul><li>Monitor and identify relevant tender opportunities.</li><li>Review tender requirements and assess eligibility criteria.</li><li>Prepare and submit tender documentation within established deadlines.</li><li>Coordinate with Sales, Finance, Supply Chain, Regulatory Affairs, and other stakeholders.</li><li>Support the preparation of pricing proposals and commercial offers.</li><li>Ensure the accuracy, completeness, and compliance of tender submissions.</li><li>Follow up on tender awards, contract execution, and customer requirements.</li><li>Maintain tender databases and prepare periodic activity reports.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p><ul><li>Bachelor s degree in business administration, Economics, Pharmacy, or a related field.</li><li>2 4 years of experience in Tender Management, Commercial Operations, or a similar role.</li><li>Experience in the pharmaceutical industry is an asset.</li><li>Strong analytical and organizational skills.</li><li>Advanced proficiency in Microsoft Excel and MS Office applications.</li><li>Ability to manage multiple priorities and meet tight deadlines.</li><li>Strong communication and stakeholder management skills.</li><li>Fluency in English and French.</li></ul><p></p></section>
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<p>Solenis is seeking an experienced <b>Applications Specialist</b> to support growth of our product portfolio across key mining segments, including Precious Metals (Gold, Silver), Base Metals(Copper, Nickel), and/or Phosphate Rock.</p><br><p>This customer-facing technical role provides hands-on applications expertise and technical sales support, working closely with Sales, Business Development, R&D, and Equipment teams to solve complex customer challenges and support new product introductions.</p><br>Key Responsibilities<ul><li>Provide technical applications support to customers, sales teams, and partners throughout the sales process</li><li>Deliver on-site and multi-site technical support, including applications testing and troubleshooting</li><li>Support the development, validation, and commercialisation of new and existing solutions</li><li>Prepare customer technical reports, trial proposals, and support commercial proposals</li><li>Primary technical focus on solid–liquid separation, process water treatment, scale inhibition, defoamers, grinding aids, and filter aids</li></ul>Qualifications & Experience<ul><li>Tertiary qualification in a technical or scientific discipline</li><li>10+ years’ experience in mining processes, with strong expertise in solid–liquid separation and process water conditioning</li><li>Experience with mining and heavy industry chemical treatment applications</li><li>Familiarity with utilities water treatment</li><li>Strong communication skills and ability to work independently</li><li>Willingness to travel up to 50% of the time</li><li>Location: Zambia, South Africa or any country within the Copperbelt</li></ul><br> </div>
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<span>About the Role MyOutDesk is seeking an AI Automation Specialist to join our team in driving innovative automation solutions that enhance operational efficiency and streamline workflows.<br> This role is designed for a proactive, analytical thinker with a strong understanding of AI tools and automation technologies.<br> As an AI Automation Specialist, you will work closely with internal teams and stakeholders to identify opportunities for leveraging AI to automate repetitive tasks, improve service delivery, and enhance client experiences.<br> Your expertise will help us scale operations effectively while delivering exceptional value to our clients.<br> This position is fully remote and requires you to be available during U.<br>S. business hours .<br> Key Responsibilities Develop and maintain automation workflows using AI tools and platforms such as n8n , Zapier , Microsoft Power Automate , or similar technologies.<br> Collaborate with cross-functional teams to analyze business processes and identify automation opportunities.<br> Assist with the implementation of AI-driven solutions to improve operational efficiency and data management.<br> Monitor and optimize existing automation systems to ensure sustained performance and efficacy.<br> Prepare documentation, including standard operating procedures (SOPs) and training materials for users.<br> Provide user training and support for AI tools and automation processes.<br> Stay updated with industry trends and best practices in AI and automation technologies.<br> What We’re Looking For Must-Have Qualifications 3+ years of experience in automation, AI solutions, or relevant fields.<br> Experience with automation platforms (Zapier, Microsoft Power Automate, or similar).<br> Strong analytical skills with a solid understanding of business processes.<br> Excellent verbal and written communication skills in English.<br> Ability to work effectively during standard U.<br>S. business hours.<br> Strong problem-solving skills and a detail-oriented approach.<br> Experience collaborating with cross-functional teams.<br> Strong Plus Previous experience in a remote working environment.<br> Familiarity with AI tools like machine learning platforms, chatbots, or data analytics systems.<br> Experience with project management methodologies.<br> Monthly Compensation: $3,000 – $5,000 USD , depending on experience and qualifications Fully Remote Role: Work from anywhere with reliable, high-speed fiber optic internet U.<br>S. Business Hours: Stable, predictable schedule aligned with U.<br>S. leadership Long-Term Employment: Full-time, ongoing role (not project-based or freelance) High-Impact Work: Direct collaboration with senior leadership and strategic initiatives Professional Growth: Opportunity to shape AI and automation strategy at a global company Global Team Environment: Work with international teams supporting U.<br>S. clients Paid Time Off & Local Benefits: Provided in accordance with local labor laws or contractor structure 3+ years of experience in automation or AI solutions.<br> Proficiency in automation platforms (e.<br>g., Zapier, Power Automate).<br> Strong analytical skills and understanding of business processes.<br> Excellent verbal and written communication skills (English C1+).<br> Ability to work during U.<br>S. business hours.<br> Detail-oriented with strong problem-solving abilities.<br> Experience collaborating effectively with cross-functional teams.<br></span> </div>
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<br> Company culture : <p><strong>Université Internationale de Rabat (UIR)</strong> operates within a <strong>strongly performance-driven and competitive culture</strong>, where ambition, academic excellence and institutional reputation are key success drivers. This environment is reinforced by a <strong>significant innovation dimension</strong>, promoting research, experimentation and the development of high-impact projects. The culture is further supported by a <strong>collaborative approach</strong>, encouraging team engagement, knowledge sharing and close leadership. To a lesser extent, structured processes help ensure operational efficiency and reliability across academic and administrative activities.
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<br> Job : <p>The International University of Rabat and the UIR Hospital are recruiting for a dual academic and clinical mission and offer you a hospital-university career opportunity:<br>Within the International Faculty of Medicine of Rabat at UIR, as an Assistant Professor, for teaching and research missions.<br>Within the UIR Hospital, as a Hospital Practitioner to carry out clinical, care, and applied research activities.<br>Through these missions, you will be able to contribute to the training of future health professionals and fully engage in a dynamic of innovation, research, and hospital performance.</p><br><br> <br> Required profile : <p><span><u><strong>Profile sought:</strong></u></span></p><br><br><p>The desired profile is a doctor, a specialist, with solid clinical and academic experience. He/She must also demonstrate an ability to conduct research activities and participate in the development of innovative projects in the field of health sciences.</p><br><br><p><span><u><strong>Medical Specialty:</strong></u></span></p><br><br><ul><li>Gynecology</li></ul><p><span><u><strong>Our Offer:</strong></u></span></p><br><br><ul><li>Permanent contract with a competitive salary package</li><li>Full-time and exclusive employment within the UIR university hospital</li><li>Dynamic and stimulating hospital-university environment</li><li>A passionate, multilingual, and multidisciplinary team</li><li>Application file to be sent to recrutement.hopital@uir.ac.ma or apply via our website.</li></ul><p><span><u><strong>The application file must contain the following documents:</strong></u></span></p><br><br><ul><li>CV and Diplomas,</li><li>Scientific publications and research activities.</li></ul> <br><br> </div>
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<span></span><p><strong>Location:</strong> Casablanca, Morocco</p><br>
<p><strong>Job Type:</strong> Full-time</p><br>
<p><strong>Hashtag:</strong> #LI-MM1</p><br> <p><strong>About Us </strong></p><br>
<p>For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,500+ empowered employees are central to this mission.</p><br> <p>As a trusted and reliable partner of over 800 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 9 R&D centers across the MENA, North America and Europe, our footprint allows us to play a critical role in serving patients. </p><br> <p><strong>Description:</strong></p><br> <p>We are looking for a talented <strong>Tenders Specialist </strong>to join us. At Hikma you’ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We’re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</p><br> <p>If you want to be part of a team that cares about impact, this is the place for you.</p><br> <p><strong>Key Responsibilities:</strong></p><br> <ul>
<li>Monitor and identify relevant tender opportunities.</li>
<li>Review tender requirements and assess eligibility criteria.</li>
<li>Prepare and submit tender documentation within established deadlines.</li>
<li>Coordinate with Sales, Finance, Supply Chain, Regulatory Affairs, and other stakeholders.</li>
<li>Support the preparation of pricing proposals and commercial offers.</li>
<li>Ensure the accuracy, completeness, and compliance of tender submissions.</li>
<li>Follow up on tender awards, contract execution, and customer requirements.</li>
<li>Maintain tender databases and prepare periodic activity reports.</li>
</ul> <p><strong>Qualifications:</strong></p><br>
<p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p><br> <ul>
<li>Bachelor’s degree in business administration, Economics, Pharmacy, or a related field.</li>
<li>2–4 years of experience in Tender Management, Commercial Operations, or a similar role.</li>
<li>Experience in the pharmaceutical industry is an asset.</li>
<li>Strong analytical and organizational skills.</li>
<li>Advanced proficiency in Microsoft Excel and MS Office applications.</li>
<li>Ability to manage multiple priorities and meet tight deadlines.</li>
<li>Strong communication and stakeholder management skills.</li>
<li>Fluency in English and French.</li>
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<p><span>The Global Production Planning team (GPP) is responsible for order orchestration and the effective management of order planning and order fulfillment processes on behalf of the business, ensuring the best possible customer experience.</span></p><br><p><span>The main focus is on managing internal stakeholder escalations at the regional level by anticipating and mitigating manufacturing issues and collaborating with cross-functional teams to resolve them. The goal is to maximize shipment performance, particularly during End-of-Quarter (EOQ) and </span>Inventory Delivery Commitment (IDC<span>) periods.</span></p><br><p><span>Join us to do the best work of your career and make a profound social impact as an <strong>Order Management Specialist</strong> on our <strong>Order Management</strong> Team in <strong>Casablanca.</strong></span></p><br><br>Responsibilities:<br><ul><li>Act as the primary liaison between factories and cross-functional stakeholders, managing internal customer escalations</li><li>Partner with Sales and Operations to ensure shipment plans are met, especially during IDC & EOQ periods</li><li>Manage regional backlog by resolving manufacturing issues and prioritizing orders to accelerate shipping</li><li>Collaborate with procurement teams to mitigate shortages, expedite production, and optimize order release</li><li>Track regional performance, benchmark across regions, and address recurring supply chain challenges</li><li>Drive process improvements while building strong stakeholder relationships and leading regional business updates</li></ul><br><br>Qualifications:<br><ul><li>Demonstrate excellent verbal and written communication skills in English </li><li>Graduated in the last 12 months with a degree in Business administration or Engineering</li><li>Collaborate effectively within cross-functional teams, building strong interpersonal relationships</li><li>Apply strong analytical and problem-solving skills to identify root causes and drive data-driven decisions</li><li>Manage multiple priorities in a fast-paced environment with strong time management and attention to detail</li><li>Work proactively with a high level of ownership, taking initiative to resolve issues and drive outcomes</li><li>Anticipate trends and mitigate risks through data analysis, influencing decisions with a consultative approach</li></ul><br> </div>
<p><strong>AFR ops Customer specialist</strong></p> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><strong>DHL Global Forwarding </strong>– Morocco has an opening for a <strong>AFR ops Customer specialist</strong> where you will provide day-to-day administrative support with readily available advice for AFR Ops/CS processes and activities to deliver flow of goods and information across the customer’s global supply chain utilizing air transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies.</p> <p><strong>In this AFR ops Customer specialist position </strong></p> <ul> <li>Under direct/close supervision, you will support the delivery of air freight forwarding processes and activities for internal and external customers.</li> <li>You will perform assigned tasks of generally repetitive nature to support other team members, such as gathering operational requirements, arranging customer visits, and responding to tariff queries.</li> <li>You will undertake routine tasks such as research, data processing and validation, and documentation.</li> <li>Under guidance, you will gather input for the freight control center, and details, information, and instructions for the operations team.</li> <li>You will perform tasks to support the determination of freight rates on incoming and outgoing materials and products.</li> <li>You will gather and provide information for customer visits to maintain close business relationships with existing clients and enhance customer retention.</li> <li>You will record information and data for shipping tenders.</li> <li>You will enter data and share information, and support shipment documentation for freight forwarding.</li> <li>You will collate data and draft reports and updates for account performances to support other team members.</li> <li>You will follow defined processes, systems, and methods for the delivery of assigned tasks.</li> <li>You will check recurring routine issues faced during delivery; otherwise, you will escalate to your supervisor for inputs and guidance.</li> </ul> <p>In the area of AFR product:</p> <ul> <li>You will create or confirm transport orders, perform bookings, and optimize bookings.</li> <li>You will prepare, control, and distribute all required Import/Export documents.</li> <li>You will identify performance issues of suppliers and propose solutions to improve performance.</li> <li>You will update Customs shipment information and physical status, and resolve customer issues and incidents.</li> <li>You will support and interact primarily with colleagues of your own team.</li> <li>You will communicate information that requires little explanation or interpretation.</li> <li>You will address task-related issues appropriately to maintain work relationships.</li> </ul> <p><strong>Now, here’s what we need from you</strong></p> <ul> <li>Skills: Routing, Shipping, Carrier Management, Third Party Logistics, Airlines, Ground Transportation, Cold Chain, Import Export, Customs Brokerage, Customs Regulations, Certificate Of Origin, Tracking, CRM, Telecommunications, Budgets, Microsoft Excel, Technology Trends, DHL Business Knowledge, Business Processes, Stakeholder Management, Feedback.</li> <li>Education Level: Vocational/Specialized/Technical/Certification.</li> <li>Experience Level: less than 2 years.</li> </ul> <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p> <p>We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. </p> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p> <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p> <p><font color="#ffffff">#LI-MEA</font></p>
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<br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
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<br> Job : <p>The passionate and innovative Artificial Intelligence Specialist will be able to design and deploy advanced solutions while mastering the technical and ethical challenges of AI. The ideal candidate will have in-depth expertise in developing, optimizing, and deploying AI models.</p><br><br><p><strong>Main responsibilities:</strong></p><br><br><ul><li>Design, develop, and deploy AI solutions adapted to strategic and operational needs.</li><li>Identify and propose improvements to existing systems using AI.</li><li>Ensure the robustness and scalability of models through rigorous testing and validation.</li><li>Conduct in-depth studies on algorithmic biases and propose innovative solutions to reduce them.</li><li>Ensure technological watch and anticipate trends in the field of AI.</li><li>Document processes and support internal teams in the adoption of developed solutions.</li></ul> <br> <br> Required profile : <p><u>Profile sought</u></p><br><br><p>- Master's degree (Bac+5) in engineering, AI, or software development</p><br><br><p><strong>Required experience:</strong></p><br><br><ul><li>Minimum 8 years of experience in the field of AI, including development and deployment projects.</li><li>Proven success in optimizing and deploying large-scale AI solutions.</li></ul><p><strong>Required technical skills:</strong></p><br><br><ul><li>Programming expertise (Python mandatory; C or Java is a plus).</li><li>Proficiency in machine learning frameworks such as TensorFlow, PyTorch, or Scikit-learn.</li><li>Experience with data management and processing tools (SQL, pandas, Spark).</li><li>Familiarity with cloud platforms (AWS, Google Cloud, Azure) for model deployment and management.</li><li>Strong knowledge of applied mathematics (statistics, linear algebra) and optimization.</li><li>Ability to implement MLOps pipelines for end-to-end AI project management.</li></ul><p><strong>Personal qualities sought:</strong></p><br><br><ul><li>Ability to solve complex problems and propose creative solutions.</li><li>Strong interest in innovation and continuous improvement.</li><li>Ability to work in a team while being autonomous in project management.</li><li>Excellent communication skills to explain technical concepts in simple terms.</li><li>Ethical awareness and commitment to responsible practices in the field of AI.</li></ul><br><br> <br><br> </div>
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<span></span><p><b><span>GEC – Global Experts Consulting recrute en CDI | Talent Acquisition Specialist (2 à 3 ans d'expérience)</span></b><br></p><br><p><span>Dans le cadre du renforcement de notre équipe, nous recherchons un(e) </span><b><span>Talent Acquisition Specialist</span></b><span> disposant de </span><b><span>2 à 3 ans d'expérience</span></b><span> pour accompagner nos activités de recrutement.</span><br></p><br><p><b><span>Vos missions :</span></b><br></p><br><p><span>Gérer l'ensemble du processus de recrutement, de la prise de besoin jusqu'à l'intégration des consultants.</span><br></p><br><p><span>Sourcer, approcher et qualifier des profils IT, Banque, Data, Digital, Cybersécurité et Transformation.</span><br></p><br><p><span>Réaliser les entretiens de qualification et évaluer les compétences des candidats.</span><br></p><br><p><span>Assurer un suivi de qualité auprès des candidats tout au long du processus.</span><br></p><br><p><span>Collaborer avec les Business Managers afin de répondre rapidement aux besoins des clients.</span><br></p><br><p><span>Développer et animer un vivier de talents qualifiés.</span><br></p><br><p><span>Participer au développement de la marque employeur et à l'amélioration continue des pratiques de recrutement.</span><br></p><br><p><b><span>Profil recherché :</span></b><br></p><br><p><span>Bac+5.</span><br></p><br><p><b><span>2 à 3 ans d'expérience</span></b><span> en Talent Acquisition ou en recrutement.</span><br></p><br><p><span>Une expérience dans le recrutement de profils IT et/ou Banque est fortement appréciée.</span><br></p><br><p><span>Excellentes capacités de communication, d'organisation et de gestion des priorités.</span><br></p><br><p><span>Dynamique, autonome, orienté(e) résultats et doté(e) d'un excellent relationnel.</span><br></p><br><br> </div>
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<span></span><p><b><span>GEC – Global Experts Consulting recrute en CDI | Talent Acquisition Specialist (2 à 3 ans d'expérience)</span></b><br></p><br><p><span>Dans le cadre du renforcement de notre équipe, nous recherchons un(e) </span><b><span>Talent Acquisition Specialist</span></b><span> disposant de </span><b><span>2 à 3 ans d'expérience</span></b><span> pour accompagner nos activités de recrutement.</span><br></p><br><p><b><span>Vos missions :</span></b><br></p><br><p><span>Gérer l'ensemble du processus de recrutement, de la prise de besoin jusqu'à l'intégration des consultants.</span><br></p><br><p><span>Sourcer, approcher et qualifier des profils IT, Banque, Data, Digital, Cybersécurité et Transformation.</span><br></p><br><p><span>Réaliser les entretiens de qualification et évaluer les compétences des candidats.</span><br></p><br><p><span>Assurer un suivi de qualité auprès des candidats tout au long du processus.</span><br></p><br><p><span>Collaborer avec les Business Managers afin de répondre rapidement aux besoins des clients.</span><br></p><br><p><span>Développer et animer un vivier de talents qualifiés.</span><br></p><br><p><span>Participer au développement de la marque employeur et à l'amélioration continue des pratiques de recrutement.</span><br></p><br><p><b><span>Profil recherché :</span></b><br></p><br><p><span>Bac+5.</span><br></p><br><p><b><span>2 à 3 ans d'expérience</span></b><span> en Talent Acquisition ou en recrutement.</span><br></p><br><p><span>Une expérience dans le recrutement de profils IT et/ou Banque est fortement appréciée.</span><br></p><br><p><span>Excellentes capacités de communication, d'organisation et de gestion des priorités.</span><br></p><br><p><span>Dynamique, autonome, orienté(e) résultats et doté(e) d'un excellent relationnel.</span><br></p><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div> <div> <div> <u> <b>Mission</b> </u>
</div> <div> <p><font dir="auto" ><font dir="auto" >We are looking for a Data Specialist, reporting to the HR Shared Services department, whose responsibilities will include:</font></font></p> <p> </p> <ul> <li><font dir="auto" ><font dir="auto" >Collect, consolidate and ensure the reliability of HR data from different sources</font></font></li> <li><font dir="auto" ><font dir="auto" >Analyze the key indicators</font></font></li> <li><font dir="auto" ><font dir="auto" >Build automated and interactive dashboards</font></font></li> <li><font dir="auto" ><font dir="auto" >Automating HR processes</font></font></li> <li><font dir="auto" ><font dir="auto" >Identify trends, propose predictive analyses</font></font></li> <li><font dir="auto" ><font dir="auto" >Supporting HR teams in interpreting data and making decisions.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in HR digital transformation projects (implementation of tools, data migration, improvement of reference data).</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensuring the quality, confidentiality and security of processed HR data</font></font></li> </ul> </div> </div> <div> <div> <u> <b><font dir="auto" ><font dir="auto" >Search Profile</font></font></b> </u>
</div> <div> <p><font dir="auto" ><font dir="auto" >A Master's degree (Bac+5) in Mathematics or Statistics with initial experience in data analysis.</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Excellent mastery of computer tools and language;</font></font></li> <li><font dir="auto" ><font dir="auto" >Proficiency in development languages (Python);</font></font></li> <li><font dir="auto" ><font dir="auto" >Ap tences in AI;</font></font></li> <li><font dir="auto" ><font dir="auto" >Good command of data analysis techniques and statistical methodologies;</font></font></li> <li><font dir="auto" ><font dir="auto" >Good level of English;</font></font></li> <li><font dir="auto" ><font dir="auto" >Organization, rigor and ease in writing.</font></font></li> </ul> </div> </div> </div></div></section>
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<span></span><p><b>Join Yazaki. Connect to the future. </b></p><br> <p><b>Country</b>: Morocco (MA) <br>
<b>City</b>: Tangier<br>
<b>Worksite / Location</b>: Tangier Logistics Hub </p><br> <p><b>Job Function</b>: ECS_Logistics <br>
<b>Job Discipline</b>: <br>
<b>Job Family</b>: Operational Logistics</p><br> <p>Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a Logistics Specialist L1 in our plant in [[location]].</p><br> <p><span><strong><span>Your Profile:</span></strong></span></p><br>
<p><span>• Level of studies: Engineering or Master's degree in Logistics , supply chain , technical fields or equivalent.</span></p><br>
<p><span>• Experience: 1 year of experience or internships in similar area. </span></p><br>
<p><span>• Languages: Fluent in English.</span></p><br> <p><span><strong><span>Main responsibilities:</span> </strong></span></p><br>
Area of responsibility
Detailed description of main activities
<br>
Manage procurement process.
Daily execution of the procurement process related to serial materials supply under your portfolio
<br>
Follow up and take action to ensure coverage of Raw Materials as per Plant´s Production Plan.
Attend production plan by bringing Raw Materials on time according to current stock policy.
<br>
Raise and manage alerts when needed.
Understand and manage risks to minimize impact on production line. Raise information to management in order to avoid line stoppages/impact at Customers.
<br>
Release Forecasts and Firm Orders to Suppliers.
Sending weekly Orders and forecast to Suppliers in order to share furthers demands with them.
<br>
Keep detailed records on procurement activity, materials quantity, specifications etc
Make traceability for the weekly demands/coverage. Assure correct parameters in ERP system.
<br>
Control inventory levels and ensure availability of material during emergencies.
Track trough the properly tools (Coverage table, exception message & etc) correct level of stock face to requirements. Make happen property escalation due to critical/emergency components.
<br>
Manage Logistics Claims with Supplier.
Follow up GQRS treatment in order to recover potential losses due to Supplier´s responsibility.
<br>
Manage relation between Supplier and internal stakeholders.
Act as the interface between Suppliers and internl stakeholders (Operations, Quality, Financial etc)
<br>
Support in new/end of projects phases.
Execute or support in the procurement activities regarding start/end of projects
<br>
<p>At Yazaki, we are committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship. </p><br> <p>We are looking forward to receiving your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application! </p><br> <p>Ps. Didn't find what you are looking for?<br> Take a look at our careers page! Be careful though, you might find your next dream job. </p><br>
</div>
<h2 class="h5">Job description</h2>
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<span></span><p><strong>Join Yazaki. Connect to the future. </strong></p><br> <p><strong>Country</strong>: Morocco (MA) <br><strong>City</strong>: Kenitra<br><strong>Worksite / Location</strong>: Kenitra Plant 2 </p><br> <p><strong>Job Function</strong>: CFO_Finance & Controlling <br><strong>Job Discipline</strong>: <br><strong>Job Family</strong>: Finance</p><br> <p>Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a Accounts Payable Specialist L2 in our plant in Kenitra.</p><br>
<p><span><strong><span>Your Profile:</span></strong></span></p><br>
<p><span>• Level of studies: Master's degree in finance, accounting fields or similar.</span></p><br>
<p><span>• Experience: 2 years of experience & 18 months in current position. </span></p><br>
<p><span>• Languages: Fluent in English. (Good knowledge in accounting and finance)</span></p><br> <p><span><strong><span>Main responsibilities:</span> </strong></span></p><br>
Task
Detailed description of main activities
<br>
Invoice Processing
Review incoming invoices for accuracy, completeness, and compliance with company policies and country regulaions.
<br>
Data Entry and Coding
Accurately enter invoice data into our financial system (SAP), assigning appropriate cost centers and account codes, matching with correct Delivery notes, Scheduling agreements, or Purchase orders.
<br>
Issue Resolution
Proactively identify and resolve any discrepancies or issues that may arise during the invoice processing workflow
<br>
Verification and Approval
Verify the accuracy of invoice information, obtain necessary approvals, and ensure all required documentation is attached before processing<br>Monitor and decrease GRNI Balances
<br>
Compliance & Collaboration
Ensure compliance with company policies, accounting principles, and relevant regulation<br>Stay informed about changes in accounting standards and implement necessary adjustments.<br>Collaborate with internal departments, including purchasing, Logistics...... and finance, to resolve discrepancies and streamline processes.
<br>
Reports
Provide management information regarding AP subledger and AP KPIs <br>Provide or deal with any suppliers or function queries in a timely basis including Auditors requests<br>AP processing backlog Monitoring<br>Ensure escalation process for issues that can not be solved locally <br>
Continuous Improvement
Identify opportunities for process improvement within the accounts payable function and/or Cross functionally .
<br>
<p>At Yazaki, we are committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship. </p><br> <p>We are looking forward to receiving your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application! </p><br> <p>Ps. Didn't find what you are looking for?<br> Take a look at our careers page! Be careful though, you might find your next dream job. </p><br>
</div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>A leading American international school in Rabat is seeking an enthusiastic and innovative Library Media Specialist to lead its library and media program. The successful candidate will foster a love of reading, develop students' information and digital literacy skills, and collaborate with teachers to support teaching and learning across the curriculum. This is an excellent opportunity for a professional who is passionate about literacy, technology integration, and creating an engaging learning hub for the entire school community.</p><p>Key Responsibilities</p><ul><li>Manage and develop the school's library as a dynamic learning environment that supports the American curriculum.</li><li>Promote a culture of reading through book clubs, literacy initiatives, author visits, and special events.</li><li>Teach information literacy, research skills, digital citizenship, and responsible technology use to students across grade levels.</li><li>Collaborate with teachers to integrate library resources, research skills, and educational technology into classroom instruction.</li><li>Curate and maintain a diverse, inclusive, and up-to-date collection of print and digital resources.</li><li>Oversee library systems, cataloguing, circulation, and resource management.</li><li>Support students in selecting age-appropriate materials that encourage independent reading, inquiry, and critical thinking.</li><li>Train and support faculty in the effective use of library resources, databases, and educational technologies.</li><li>Manage the library budget and participate in collection development and resource acquisition.</li><li>Create a welcoming, inclusive, and engaging library environment for students, staff, and families.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's or Master's degree in Library Science, Information Science, Education, or a related field.</li><li>Experience as a Library Media Specialist, School Librarian, or in a similar role within an American or international school.</li><li>Strong knowledge of children's and young adult literature.</li><li>Experience teaching information literacy, research skills, and digital citizenship.</li><li>Excellent organizational, communication, and interpersonal skills.</li><li>Native-level or fluent English proficiency.</li><li>Eligible Candidates: Librarian</li><li>Minimum Education: Bachelor</li><li>Teaching Experience: 2+ years'</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
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<span></span><p><b>Join Yazaki. Connect to the future. </b></p><br> <p><b>Country</b>: Morocco (MA) <br>
<b>City</b>: Kenitra<br>
<b>Worksite / Location</b>: Kenitra Plant 2 </p><br> <p><b>Job Function</b>: EDS_Engineering <br>
<b>Job Discipline</b>: <br>
<b>Job Family</b>: D&D</p><br> <p>Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a EDS Engineering Specialist L1 in our plant in [[location]].</p><br>
<p><strong>Your Profile:</strong></p><br>
<p>• Level of studies: Engineering or Master's degree in Industrial engineering, technical fields or equivalent. </p><br>
<p>• Experience: 1 year of experience or internships in similar area. </p><br>
<p>• Languages: Fluent level in English & French.</p><br> <p><strong>Main responsibilities:</strong></p><br>
Task
Detailed description of main activities
<br>
Personal management
Follows the company hygiene and safety rules.<br>Participates in internal audits when requested.<br>Participates in Lean activities carried out by the company.<br>Participates in workshops and meetings.<br>Participates in Benchmarking studies when requested.<br>Manage Wrike activity and fullfillement
<br>
Manufacturing Design Preparation
<br>-Creation of industrial 2D drawings and relevants deliveries<br>-Analyse/prepare design change requests according to internal and customer drawings
<br>
Engineering change management
-ECR processing (Input, check, cross check and outputs)<br>-ECO Processing for engineering changes and for new drawings<br>-Identifies, catalogs and analyzes the documents, standards, specifications assigned to the product.<br>-Manages PN follow up file<br>-Identifies new component and manages related tasks in regards to New PN creations and registration<br>-Ensures compliance to DFM rules during engineering change processing
<br>
Analytical & Problem Solving
-Identifies new crimping combinations and make appropriete requestes to relevant entities<br>-Analyses Handling manuals, Supplier and customer specefications, Standards related to products<br>-Performs splice matrix and DC matrix and complete analysis with appropriate data<br>-Supports in problem analysis<br>-Participates in the analysis and management of claims (8D, 5 Whys).
<br>
Communication and Teamworking
-Communicats with CSC for changes implementation<br>-Supports Yazaki Production plants in case of questions or requests<br>-Supports other internal functional units<br>-Supports in Customer drawing processing, customer request analysis and ECRs creation
<br>
VA/VE and DFM activities
-Supports at cost reduction activities<br>-Prepares analysis for DFM activities, participate to the followup meetings and assure implementation of assigned actions
<br>
Processes Policies and Procedures
Comply with all company’s processes, policies and procedures both on local and central level (including Global HQ); align these with local legislation and requirements.
<br>
<p>At Yazaki, we are committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship. </p><br> <p>We are looking forward to receiving your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application! </p><br> <p>Ps. Didn't find what you are looking for?<br> Take a look at our careers page! Be careful though, you might find your next dream job. </p><br>
</div>
<div><p><strong>RFR Customer & Operations Specialist</strong></p> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p>DHL Global Forwarding has an opening for <strong>RFR Customer & Operations Specialist </strong>in Morocco. In this role, you will Implement Road freight Strategy in the country as defined by ensuring ontime delivery of road freight services. Individuals responsibility is to ensure procuring best rates from carriers , commerically work on customer RFQ's and manage Operations for clients.</p> <p><strong><em>Join us in connecting people and improving lives! </em></strong></p> <p><strong>In this RFR Customer & Operations Specialist position </strong></p> <ul> <li>You will own and maintain country road freight tariffs with carriers in line with agreed validity periods.</li> <li>You will review existing pricing rates and policies with carriers and network partners, initiate updates based on market trends and business requirements, and maintain strong relationships with stakeholders.</li> <li>You will drive optimal pricing solutions to maximize road freight profitability.</li> <li>You will ensure local and cross-border rates are accurately entered into the rate management system and validated for auto-costing, quotations, and auto-rating.</li> <li>You will manage supplier contracts, establish regular carrier review meetings, and ensure they are conducted with all key carriers.</li> <li>You will analyze accepted and rejected quotations by lane and negotiate with network teams and carriers to secure more competitive rates.</li> <li>You will determine profit margins and provide support and follow-up to Sales, Sales Support, and Customer Service teams.</li> <li>You will source and provide spot rates to Sales and Customer Service teams for all types of road freight cargo.</li> <li>You will negotiate and procure the best available market rates.</li> <li>You will execute global procurement strategies and decisions related to rates, processes, and supplier management.</li> <li>You will monitor carrier and station performance and initiate corrective actions where required.</li> <li>You will execute operational shipments from customer booking through carrier booking, shipment movement, billing, and system updates while maintaining ownership of file profitability, revenue, and costs.</li> <li>You will ensure timely billing of executed shipments and maintain accurate system updates to provide customers with complete shipment visibility.</li> <li>You will ensure carrier utilization aligns with company policies while maximizing profitability.</li> <li>You will provide customers with full shipment visibility and ensure cargo movements comply with all customs requirements and regulations.</li> <li>You will maintain excellent relationships with DGF EU and Freight EU teams to support efficient rate procurement and operational execution</li> </ul> <p><strong>Qualifications & Experience</strong></p> <ul> <li>Deep knowledge of Road freight forwarding business from domestic and cross border prospective</li> <li>Excellent analytical, structuring skills along with Strong project management skills and ability to cope with multiple bids in parallel.</li> <li>Results driven and attention to details</li> <li>Minimum 3 years of experience in road freight pricing, commercials and operations</li> <li>Understanding of end to end process from freight and customs prospective for domestic and international road movements</li> <li>Understanding of end to end process from freight and customs prospective for international road movements</li> <li>Team Player</li> <li>• Improvide department profitability by improving procurement of rates from carriers</li> <li>3 years in road freight pricing, commercials and operations</li> <li>Bachelor’s Degree or equivalent experience/qualification</li> <li>Fluent English</li> <li>Fluent French</li> <li>Fluent Arabic</li> </ul> <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development.</li> <li>Competitive salary.</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p> <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p> <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p> <p> <br><font color="#ffffff">#LI-MEA</font></p></div>
<h2 class="h5">Job description</h2>
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<span></span><p><strong>Join Yazaki. Connect to the future. </strong></p><br> <p><strong>Country</strong>: Morocco (MA) <br><strong>City</strong>: Meknes<br><strong>Worksite / Location</strong>: Meknes Plant 1 </p><br> <p><strong>Job Function</strong>: EDS_Manufacturing <br><strong>Job Discipline</strong>: <br><strong>Job Family</strong>: Production (PL)</p><br> <p>Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a SAP Specialist L1 in our plant in Meknes .</p><br><p><span><strong>Key Responsibilities :</strong></span></p><br>
<ul>
<li>Lead KANBAN implementation for new projects and production ramp-ups.</li>
<li>Configure and optimize KANBAN control cycles in SAP.</li>
<li>Ensure SAP master data accuracy and shopfloor (GEMBA) readiness.</li>
<li>Manage YSFG lot size updates and maintain the lot size matrix.</li>
<li>Coordinate stock-taking activities and resolve inventory discrepancies.</li>
<li>Execute KANBAN deactivation and PUSH order management.</li>
<li>Coordinate daily team activities and support employee development.</li>
<li>Drive continuous process improvements to enhance material flow and operational efficiency.</li>
</ul> <p><span><strong>Candidate’s Profile:</strong></span></p><br>
<ul>
<li>Master Degree in Industrial Engineering ,Information Technology (IT) , or a Technical field ,</li>
<li>Background in Technical , Information Technology (IT), or related fields ,</li>
<li>Good analytical and reporting skills with proficiency in Microsoft Office applications, particularly Excel and PowerPoint ,</li>
<li>Languages: Fluent in English & French .</li>
</ul>
<p>At Yazaki, we are committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship. </p><br> <p>We are looking forward to receiving your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application! </p><br> <p>Ps. Didn't find what you are looking for?<br> Take a look at our careers page! Be careful though, you might find your next dream job. </p><br>
</div>
<h2 class="h5">Job description</h2>
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<span>Paid Media Specialist (Google Ads, Meta Ads & Performance Marketing) – Remote Job Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours Reports To: Marketing Director / Head of Growth About the Role At Pavago, one of our clients is hiring a results-driven Paid Media Specialist to own paid advertising strategy, campaign execution, and performance optimization across Google Ads, Meta Ads, and other digital advertising platforms.<br> This is not a campaign monitoring role.<br> You’ll be responsible for: Paid media strategy and execution Lead generation and customer acquisition Campaign optimization Budget management Landing page performance Data analysis and reporting You’ll work closely with marketing leadership to drive measurable business growth through continuous testing, optimization, and data-driven decision-making.<br> If you think in terms of CPL, CPA, ROAS, conversion rates, and revenue growth , this role is a strong fit.<br> What You’ll Own Google Ads Management Plan, launch, and optimize campaigns across: Google Search Display Performance Max (PMax) Local Services Ads (LSA) Manage: Keyword research Match types Negative keywords Bid strategies Ad copy Monitor budgets, pacing, and campaign performance daily.<br> Identify opportunities to improve efficiency and scale successful campaigns.<br> Meta Ads Management Build and optimize campaigns across: Facebook Instagram Manage campaigns across: Brand awareness Lead generation Remarketing Build and optimize: Custom audiences Lookalike audiences Retargeting campaigns Collaborate with creative teams to improve ad copy, images, videos, and creative performance.<br> Landing Pages & Conversion Optimization Work with landing page platforms such as: Unbounce Instapage Similar tools Conduct A/B testing on: Headlines CTAs Forms Layouts Improve landing page conversion rates through continuous optimization.<br> Performance Analysis & Reporting Build weekly and monthly performance reports.<br> Monitor and report on: Cost Per Lead (CPL) Cost Per Acquisition (CPA) Return on Ad Spend (ROAS) Conversion Rate Click-Through Rate (CTR) Identify trends, opportunities, and performance issues early.<br> Present actionable recommendations backed by campaign data.<br> Requirements Must-Have Qualifications 3+ years of hands-on paid media management experience.<br> Strong experience managing: Google Ads Google Search Performance Max Local Services Ads (LSA) Experience managing Meta Ads campaigns end-to-end.<br> Proven ability to optimize campaigns based on performance data.<br> Experience managing monthly advertising budgets of $50,000+ .<br> Strong analytical and problem-solving skills.<br> Ability to manage multiple campaigns simultaneously.<br> Excellent written and verbal English communication skills.<br> Comfortable working independently in a remote environment.<br> Preferred Qualifications Experience in: Home services B2B Local service businesses Familiarity with: HubSpot CallRail CRM platforms Call tracking systems Experience supporting: Multi-location businesses Franchise organizations Basic HTML and CSS knowledge for landing page updates.<br> What Makes You a Strong Fit You think in business outcomes—not vanity metrics.<br> You treat advertising budgets like your own investment.<br> You proactively identify issues before they become problems.<br> You continuously test, optimize, and improve performance.<br> You stay current on advertising platform updates and industry trends.<br> You thrive in fast-paced, performance-focused environments.<br> You take ownership of campaign performance from strategy through optimization.<br> What a Typical Day Looks Like Review campaign performance dashboards.<br> Optimize bids, budgets, audiences, and creatives.<br> Launch new Google and Meta campaigns.<br> Monitor campaign pacing and spending.<br> Test new ad copy, creatives, and landing pages.<br> Analyze campaign data and identify optimization opportunities.<br> Build performance reports and recommend growth strategies.<br> Collaborate with marketing leadership on campaign priorities.<br> In short: You’ll drive profitable customer acquisition by continuously optimizing paid media campaigns, improving conversions, and maximizing return on advertising spend.<br> Key Performance Indicators (KPIs) Cost Per Lead (CPL) Cost Per Acquisition (CPA) Return on Ad Spend (ROAS) Conversion Rate (CVR) Click-Through Rate (CTR) Lead quality and revenue contribution Budget efficiency and campaign scalability Why Join Us?<br> Own paid media strategy across multiple platforms.<br> Direct impact on lead generation and revenue growth.<br> Performance-focused environment with measurable outcomes.<br> Opportunity to work with modern advertising platforms and tools.<br> Fully remote role with long-term growth opportunities.<br> Career progression into: Senior Paid Media Specialist Performance Marketing Manager Growth Marketing Manager Head of Paid Media Interview Process Initial Screening Call Recruiter Interview Practical Assessment (Campaign Strategy & Optimization Scenario) Client Interview Offer & Onboarding Apply Now If you’re passionate about paid media, thrive on optimizing campaign performance, and enjoy turning advertising spend into measurable business growth, we’d love to hear from you.<br></span> </div>
<h2 class="h5">Job description</h2>
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<span>At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.</span><br><strong>Department Focus:</strong><br>
<span>The Customer Experience team at Deliverect is dedicated to empowering our customers' success through personalized guidance and round-the-clock support, ensuring businesses of all sizes can maximize the potential of our products. As passionate advocates for our users, our global team leverages industry expertise and a customer-centric approach to drive continuous improvement and scale successful outcomes worldwide. Committed to providing tailored support and acting as the central point for feedback, we blend a personalized touch with our leading technology to ensure exceptional customer experiences are fundamental to every Deliverect journey.</span><br> <strong>Your Impact:</strong><br>
<span>As a Frontline Support Specialist, you are crucial to delivering exceptional customer experiences and ensuring seamless service operations. You will be the primary point of contact for most customers, efficiently resolving technical issues and addressing needs with precision. Your work directly enhances customer satisfaction, prevents churn, and contributes to continued subscription and potential expansion, impacting customer retention and lifetime value. By ensuring businesses maximize product potential and maintain seamless experiences, you will drive higher customer satisfaction scores (CSAT), Net Promoter Scores (NPS), and faster resolution times. You will also streamline internal processes through timely inter-team communication and effective initial troubleshooting, leading to improved efficiency across the organization.</span><br> <strong>Work Arrangement:</strong><br>
<span>This position requires work beyond standard business hours, including weekends and holidays on a rotating schedule. While a typical work week may consist of Monday-Friday, 10:00 am to 7:00 pm or 11:00 am to 8:00 pm, there will be flexibility expected to accommodate operational needs. Rest assured, all work performed in accordance with this schedule will be compensated according to local legal frameworks, including overtime and holiday pay regulations. Hours of work: Working between 7:00 am - 10:00 pm on a regular basis Monday - Friday, and weekends on a rotating schedule, holidays depending on business needs.</span><br> <strong>**This position requires full-time in-office attendance for the first 3 months of employment to support onboarding and team integration. Following this initial period, the role transitions to a hybrid schedule, offering 3 days in our Casablanca office and 2 days from the comfort of your home.**</strong><br><br><p><b>What you will do:</b></p><br><ul>
<li>Prioritize, organize, and manage your workload to ensure timely resolution of customer support tickets, using advanced CX management tools (approx. 40%).</li>
<li>Act as the primary point of contact for customers, efficiently resolving technical and administrative issues and addressing customer needs with precision and care (approx. 25%).</li>
<li>Independently troubleshoot and resolve common technical glitches and administrative issues for SMB Deliverect accounts (approx. 15%).</li>
<li>Conduct initial investigations and gather information for commercial and retention-focused requests for SMB accounts, and assist with commercial gesture requests (approx. 10%).</li>
<li>Coordinate with internal teams and external partners, managing escalations to subject matter experts or the Investigation Team when issues require deeper technical analysis or fall outside direct ownership (approx. 10%).</li>
</ul><br><p><b>What you will Bring: </b></p><br><ul>
<li>Fluency in Arabic and English is essential, with strong written and verbal communication skills; fluency in French would be a significant advantage.</li>
<li>At least 2 years of relevant experience in a customer support, IT Helpdesk or solutions consulting role, preferably within the SaaS industry, or equivalent work experience.</li>
<li>Strong ownership skills to ensure high-quality and timely ticket follow-up and resolution.</li>
<li>Excellent structure and organization abilities to efficiently handle your workload using advanced CX management tools, ensuring a smooth workflow and timely resolution of customer support tickets.</li>
<li>Solid communication skills to handle complicated customer issues and emotions, dealing with any criticism professionally.</li>
<li>Adaptability to provide stellar customer experience on any communication channel selected by Deliverect at any time.</li>
<li>Strong collaboration skills to work effectively across teams, fostering positive team dynamics and contributing to goals.</li>
<li>Critical thinking and creative problem-solving when faced with challenging issues which require out-of-the-box troubleshooting.</li>
<li>Autonomy and confidence to be self-driven and have the ability to handle pushback.</li>
</ul><br> </div>