Operation Specialist Jobs - Casablanca Morocco

<b>Job Title<br></b>Sales Specialist - SSE (Security Service Edge) &amp; Automation<br><b>Job Scope<br></b>We are seeking an autonomous, execution-driven Sales Specialist with a strong technical foundation to own and drive enterprise and commercial sales specifically for our SSE (Security Service Edge) and Automation software portfolio across Morocco and Francophone Africa. This role is critical, requiring a professional who can independently handle technical positioning, drive complex sales cycles, and partner closely with our regional ecosystem to capture market share.<br>Main Duties and Responsibilities<br>• Quota Ownership &amp; Sales Execution:<br>• Own and execute an independent sales quota for your designated software portfolio across assigned GEO/Accounts<br>• Drive the full sales cycle from initial discovery and technical validation to commercial negotiation and close.<br>• Target net-new enterprise logos and expand existing accounts within the territory/accounts.<br>• Autonomous Technical Positioning:<br>• Deliver high-level technical presentations, product demonstrations, and architectural pitches directly to C-level executives, IT Directors, and technical stakeholders.<br>• Leverage your technical background to independently navigate standard product capabilities, reducing reliance on pre-sales engineering for routine scenarios.<br>• Engage Pre-Sales Engineering strategically and selectively only for complex enterprise architecture or advanced proofs-of-concept.<br>• Partner &amp; Channel Collaboration:<br>• Collaborate with regional channel partners and distributors to co-sell solutions, track deal registrations, and accelerate pipeline velocity.<br>• Pipeline Management &amp; Governance:<br>• Maintain strict CRM hygiene (Salesforce) by accurately forecasting, logging opportunities, and tracking pipeline stages to ensure complete operational visibility.<br>Position Requirements<br>A foundational technical background (systems, networking, security, or enterprise software architecture) combined with a proven commercial track record of carrying and hitting sales quotas.<br>• Skills:<br>• Comfortable moving fluidly between technical discussions and commercial/contractual negotiations.<br>• Autonomous, self-motivated, and capable of managing a regional territory with minimal oversight.<br>• Strong executive presence and high-stakes closing capability.<br>• Languages: Professional fluency in French and English (written and spoken) is mandatory.<br>Education<br>Bachelor s or master s degree in computer science , Telecommunications, Software Engineering , or a related technical discipline (or equivalent commercial experience).<br>(Bachelor s degree in business administration or Marketing is a Plus<br>or equivalent commercial experience<br><b>Experience<br></b>• 3 to 6 years of experience in technical sales, enterprise account management, or solution-selling within the Cybersecurity (specifically SSE/Networking) or Enterprise Automation software industry.<br>#LI-DNI<br>

<p>Maintain sales records, update CRM data, and generate sales reports to track progress and provide insights for sales management, Become aware of the products and services sold by the company, Offer customers information on products and services, Assess customers' needs and offer them adapted solutions, Conduct Teams or phone meetings to demonstrate products or services, answer questions, and address objections.</p><p><strong>Desired Candidate Profile</strong></p><p>Fluent level in E n glish Excellent written and oral communication skills Great negotiation and sales skills Ability to work in teams and collaborate with other departments.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Sales Back Office Specialist will be primarily responsible for providing operational and administrative support to the sales team, allowing sales representatives to focus more on customer relationships. Reporting to the Sales Manager, their main daily activities will include: Receiving, qualifying, and processing customer requests for information and quotes; preparing bids for responses to received tenders with the operational teams; ensuring the regular updating of tools (dashboards, CRM, SAP); managing the order intake process; producing reports in accordance with management requests; and contributing to the improvement and standardization of processes.&nbsp;</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum Bachelor's degree (Bac+3) or Master's degree (Bac+5) in business, management, or a technical field; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">professional experience required; knowledge of the engineering services sector would be an asset; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">excellent interpersonal skills, customer service orientation, and active listening; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">team spirit and strong adaptability; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">excellent command of French and English, both written and spoken.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As a procurement specialist, your objective will be to participate, as a key player, in the processes of acquiring the products necessary for our business through efficient supply chain management while ensuring a better quality/price ratio.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">In this context, you will be amenable to:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare Purchase Orders (POs) by processing internal purchase requests, ensuring that all technical details are mentioned in the purchase request.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the prospecting of requested products from suppliers authorized by the Quality Department in accordance with the technical specifications requested on the purchase request and taking into consideration the price/Quality/Delivery time relationship.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure that all parties involved follow up on the validation of the BCs.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop a comparative table on Safran's information system relating to the purchase request.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the processing of Purchase Requests (PRs) from their receipt until the receipt of Safran products or services.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing commercial disputes and warranties with suppliers and subcontractors.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in continuous improvement projects within the scope of supply.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">SKILLS :</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">In-depth knowledge of the logistics process</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">In-depth knowledge of inventory management</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good analytical, synthesis and negotiation skills</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in foreign languages ​​(French and English)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Stress management</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Initiative</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Priority management.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Engineering or business school with an industrial engineering/logistics option, having initial experience in supply management within an industrial structure, preferably in the aeronautical or automotive sector.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Our client, a major player in the Transportation sector, has entrusted us with an ambitious mission: to secure and manage a portfolio of high-value-added strategic projects. Within a PMO team led by an experienced Lead, you will contribute to: Structuring robust project and portfolio governance, aligned with business objectives; Defining key milestones and essential deliverables to guarantee QCD (Quality, Cost, Delivery) control; Implementing PMO best practices to optimize the execution of ongoing projects; Supporting change within the teams by instilling a culture of performance and agility. This mission requires specialist profiles, capable of challenging the status quo, anticipating risks, and creating value at every stage.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualifications and Experience: Minimum 5 years in PMO, portfolio management, or project transformation, ideally in complex environments (industrial, energy, or enterprise sectors). Advanced proficiency in planning tools (Planisware Orchestra is a significant advantage). PMP, PRINCE2, or equivalent certification (a major asset). Languages: French and English (C1 level); fluent and impactful communication is essential.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Beyond experience and technical skills, we are looking for candidates who will adopt a consultative approach: Proactivity: The ability to anticipate needs and propose solutions before they are even requested. A focus on value creation and measurable impact. Rigor and leadership: The ability to unite, challenge, and align teams around common objectives. A competitive spirit: You enjoy complex challenges and know how to innovate to overcome them. A hands-on presence: The mission is 100% in Casablanca, a total immersion to maximize impact.</font></font></p>

<p>As a Major Accounts Manager, you will play an integral role in new business pitches, hold responsibility for the effective on-boarding of new clients and focus on growing and developing existing customers. This exciting role will allow you to use your extensive network to run and grow opportunities, write business and account plans for all current and new business tender opportunities and act as the key interface between the customer and all relevant divisions.</p><p>At Fortinet you will Learn and demonstrate a fundamental understanding of Fortinet s technology in order to articulate our value proposition to decision-makers. Develop strong relationships with customer contacts up to Executive C-level to gain insight into their business imperatives and IT drivers, enabling development of a strategy to sell Fortinet solutions. Sell Fortinet products and services through a consultative selling approach and maintain good relationships with key individuals within the accounts. Research customers, identify decision makers, educate prospects and qualify buying interest and sense of urgency. Create and implement strategic account plans through a consultative selling approach focused on attaining enterprise-wide deployments of Fortinet products and services Develop strategies and orchestrate company resources to maximize sales volume within assigned accounts. Effectively engage and build cooperative relationships with System Engineers, Channel Managers, and specialist sales team and executives as required. Drive quarterly business reviews with customer to ensure value from Fortinet investment. Ensures the customer is kept up to date with Fortinet product roadmaps enabling the customer to plan and mitigate risks to their business.</p><p><strong>Desired Candidate Profile</strong></p><p>Apply if you Have a proven track record of enterprise sales experience in hi-tech industry (preferably Cybersecurity and Networking) developing strategic customer relationships. Possess a consistent track record of quota (over) achievement and demonstrated both career stability and growth. Are a highly motivated self-starter with a competitive personality, strong attention to detail, and a hunger to win. Have exceptional communication skills, both oral and written, coupled with excellent listening skills. Fluency in English is a must.</p>

<p>Le LMS / Digital Learning Support Specialist (Junior) contribue au bon fonctionnement et à l'amélioration continue de notre écosystème de formation digitale. Intégré(e) à une équipe collaborative et orientée apprentissage, il/elle assure le support LMS, participe à la création et à la mise à jour de contenus eLearning et accompagne le déploiement des formations. Le rôle a un impact direct sur l'expérience apprenant et la qualité des dispositifs de formation. L'équipe valorise l'entraide, la curiosité et l'innovation, dans un environnement propice au développement des compétences en digital learning et instructional design.</p><h3>Key responsibilities</h3><ul><li>Assurer le support et l'administration quotidienne du LMS global (gestion des utilisateurs, inscriptions, reporting et organisation des contenus)</li><li>Accompagner les utilisateurs en résolvant les incidents, en escaladant les problèmes techniques et en assurant leur suivi</li><li>Contribuer à la création, mise à jour, traduction et déploiement des contenus et parcours eLearning</li><li>Collaborer avec les experts métiers et les équipes transverses pour structurer les contenus et soutenir les déploiements de formation</li><li>Suivre les performances des formations et participer à l'amélioration continue des dispositifs, tout en assurant une veille sur les outils et tendances du digital learning (dont l'IA)</li></ul><p><strong>Desired Candidate Profile</strong></p><h3>Essential requirements</h3><ul><li>Intérêt pour le digital learning, l'eLearning ou les technologies de formation</li><li>Connaissances de base des plateformes LMS et/ou des outils eLearning (un plus)</li><li>Bonnes compétences organisationnelles et de communication</li><li>Capacité à gérer plusieurs tâches, respecter les délais et travailler de manière structurée</li><li>Forte motivation pour apprendre et évoluer dans un environnement de formation digitale</li><li>Bon niveau d'anglais (écrit et oral) pour échanger avec des utilisateurs et équipes internationaux</li></ul><h3>Desired skills</h3><ul><li>Strong interest in digital learning technologies, LMS platforms, and eLearning content creation, with curiosity to explore new tools (including AI-based solutions)</li><li>Solid organizational and communication skills, with the ability to collaborate effectively across teams and support global users</li><li>Ability to manage multiple tasks with accuracy, meet deadlines, and maintain high-quality standards in day-to-day execution</li><li>Eagerness to learn and develop in a fast-evolving environment, demonstrating curiosity, aspiration, and a proactive mindset aligned with trust and collaboration</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" ><b>Job Description </b></font></font><div> <p><font dir="auto" ><font dir="auto" >The Digital Factory Supply Chain designs and develops digital services for the entire </font></font><br><font dir="auto" ><font dir="auto" > supply chain, from automated in-store ordering to supplier management, from warehouse </font></font><br><font dir="auto" ><font dir="auto" > preparation to transport to points of sale, leveraging advanced technologies, </font></font><br><font dir="auto" ><font dir="auto" > data, machine learning and artificial intelligence to maximize the value of initiatives.</font></font></p> <p><font dir="auto" ><font dir="auto" >Integrated into the DF Supply teams, the consultant will be responsible for developing and </font></font><br><font dir="auto" ><font dir="auto" > maintaining web applications and APIs that enable the configuration and optimization of </font></font><br><font dir="auto" ><font dir="auto" > automated store orders, using Angular and Java Spring Boot technologies. </font></font><br><font dir="auto" ><font dir="auto" > They will be in charge of the design, development, testing, and deployment of </font></font><br><font dir="auto" ><font dir="auto" > applications related to warehouse storage, adhering to quality standards and </font></font><br><font dir="auto" ><font dir="auto" > best development practices.</font></font></p></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Qualifications </b></p><div> <p> <em> <strong> <u>Must Have :</u> </strong> </em> </p> <p> <br><font dir="auto" ><font dir="auto" > Design, develop, and maintain robust and scalable applications using Java, Spring </font></font><br><font dir="auto" ><font dir="auto" > Boot, and Angular. </font></font><br><font dir="auto" ><font dir="auto" > Contribute to the continuous improvement of product quality and </font></font><br><font dir="auto" ><font dir="auto" > development practices </font></font><br><font dir="auto" ><font dir="auto" > . Ensure the maintenance and evolution of existing applications.</font></font></p> <p> <br> <u> <em> <strong>Nice to Have :</strong> </em> </u> </p> <p> <br><font dir="auto" ><font dir="auto" > Architecting microservices and event-driven solutions </font></font><br><font dir="auto" ><font dir="auto" > ; managing relational and document-oriented databases </font></font><br><font dir="auto" ><font dir="auto" > ; applying DevOps principles, particularly CI/CD; </font></font><br><font dir="auto" ><font dir="auto" > using version control with Git; </font></font><br><font dir="auto" ><font dir="auto" > integrating craftsmanship principles and best practices such as SOLID, YAGNI, and </font></font><br><font dir="auto" ><font dir="auto" > test coverage with Sonar; </font></font><br><font dir="auto" ><font dir="auto" > regular use of generative AI tools; </font></font><br><font dir="auto" ><font dir="auto" > participating in all phases of the software lifecycle from design to production and operation; </font></font><br><font dir="auto" ><font dir="auto" > adopting </font></font><br><font dir="auto" ><font dir="auto" > agile methodologies, particularly Scrum; </font></font><br><font dir="auto" ><font dir="auto" > knowledge of Operation/Camunda (BPMN workflow engine management).</font></font></p></div><p></p></section>

<p>Principal Accountabilities Through primarily telephone interaction, this sales professional will support an account portfolio of valued customers to locate and secure the right products or services for their specific needs. Occasionally working with the Field Sales Representative, supplier partners, engineers, and other internal Arrow resources, the Account Specialist is to offer exemplary customer service and product knowledge expertise with an aim to expand marketshare, and grow our business. Daily activities of the role include, but are not limited to: Quote Bill of Materials (BOM) and ensure that registered pricing is reflected in all quotes. Systematically manage own assigned portfolio by taking proactive and regular actions related to sales and the administration of the account. Understand the Distributor Total Available Market (DTAM); Coordinate with internal corporate resource groups to ensure customer satisfaction. Be a team player by working collaboratively and synergistically with colleagues across Arrow. Demonstrated ability to influence and to interact at multiple levels of an organization. Identifying new sales opportunities by working with buyers and engineers to provide quotes, technical support and data sheets, and by placing purchase orders. Maintain accounts by providing customer service on orders. Other maintenance tasks include: tracking shipments, maintaining orders, managing backlog, expediting orders and trouble-shooting. Strategically manage assigned portfolio through competition analysis, research and profiling and interaction with engineers, ADRs, FSRs, and other Arrow resources within own territory. Providing after-sales service by ensuring the products arrival at the customer location in a timely fashion. Manage and sell to assigned accounts in assigned territory. Quote to customer specifications and needs on Arrow's entire line card. This job profile requires the assignment and participation in a sales compensation plan. A portion of OTE will be variable and tied to specific sales-related goals as set forth by Arrow.</p> <p>Job Complexity Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience Completes work under moderate supervision Likely to act as an informal resource for colleagues with less experience Identifies key issues and patterns from partial/conflicting data Takes a broad perspective to problems and spots new, less obvious solutions</p><p><strong>Desired Candidate Profile</strong></p><p>Experience / Education Typically requires a 2 year degree and 3 5 years of experience or High school graduate with equivalent related experience. May require specific certifications.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As part of our team expansion, we are seeking an Infrastructure Project Manager (M/F) capable of working on complex and critical environments. You will be responsible for the administration, operation, evolution, and security of our clients' IT infrastructures. Main responsibilities: Administer and maintain system, network, and security infrastructures. Ensure the operation of Windows, Linux, and virtualized environments. Participate in infrastructure evolution, migration, and modernization projects. Implement and maintain network solutions (LAN, WAN, VLAN, routing) and security solutions (firewall, VPN, EDR). Manage virtualization and hyperconvergence platforms (VMware, Nutanix). Diagnose and resolve complex, advanced-level incidents. Write technical documentation and ensure adherence to best operational practices.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Master's degree in Computer Science or equivalent. Minimum 7-10 years of experience in IT infrastructure administration and management. Strong skills in networking, security, Windows/Linux systems, and virtualization. Proficiency in VMware and/or Nutanix is ​​essential. Knowledge of databases (SQL Server, Oracle), containerization (Docker, Kubernetes, OpenShift), and cloud computing is a plus. Analytical skills, autonomy, rigor, and excellent interpersonal skills.</font></font></p>

<p>What will you be doing at Arrow Engage with the business (Talent Acquisition, HR Service centers, Managers ) in all aspects of HR: Employee relations Policies and procedures. Compensation and performance metrics Change management initiatives. Talent management and development Other programs that support the business in achieving its objectives. Provide direction, guidance and counseling to managers on best practices, policies, and regulations to ensure compliance, employee engagement, workforce planning and appropriate handling of all other HR-related issues. Contribute to the development of the Moroccan HR function and organization (structure, standardization, automatization, technology, KPI's) Other projects or initiatives as assigned.</p><p>What is in it for you? Competitive and attractive employee compensation package Reliable &amp; trusting work environment. Cooperative team with flat structures and communication. Professional and personal development. Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons. Do you see yourself as our future colleague? If yes send us your application. Application needs to be sent in English, resume who will be in different language will be rejected automatically. Arrow is an equal opportunity employer. We are committed to providing an accessible, inclusive, open and welcoming workplace environment for people with different abilities, backgrounds, lifestyles, sexual orientation, gender identity, needs and expectations, helping all individuals to make the most of their professional potential. We honour our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories. #LI-EK2 Location: MA-Casablanca, Morocco (Boulevard Al Quods) Time Type: Full time Job Category: Human Resources and Sustainability</p><p><strong>Desired Candidate Profile</strong></p><p>What are we looking for? You have bachelor s degree in business administration, Human Resources, or related field Minimum of four years in an HR Generalist role or combination of HR Specialist and Generalist experience, preferably in an international environment. Strong business acumen to identify solutions for business problems. The ability and willingness to provide practical business solutions to clients when required, exercising tact and diplomacy while providing supporting facts and data. Proven interpersonal skills and the ability to build influential relationships at all levels within the organization; demonstrated ability to partner effectively with internal business clients. Strong analytical skills and the ability to consolidate data into concise, executive-ready presentations and reports. Excellent verbal and written communication skills. Fluency in French, English and Arabic. Exceptional action and customer service orientation and effectively prioritize and manage multiple responsibilities in a fast paced, dynamic business environment. Solid knowledge of Moroccan employment law, regulations, and statutes. Demonstrated problem solving and consulting skills as well as project management abilities. Ability to work remotely and independently. Proficiency in Microsoft Office applications; particularly Outlook, Word, Excel and PowerPoint. Ability and willingness to travel on occasion.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" >Job Description </font></font><div> <p><font dir="auto" ><font dir="auto" >The Digital Factory Supply Chain designs and develops digital services for the entire </font></font><br><font dir="auto" ><font dir="auto" > supply chain, from automated in-store ordering to supplier management, from warehouse </font></font><br><font dir="auto" ><font dir="auto" > preparation to transport to points of sale, leveraging advanced technologies, </font></font><br><font dir="auto" ><font dir="auto" > data, machine learning and artificial intelligence to maximize the value of initiatives.</font></font></p> <p><font dir="auto" ><font dir="auto" >Integrated into the DF Supply teams, the consultant will be responsible for developing and </font></font><br><font dir="auto" ><font dir="auto" > maintaining web applications and APIs that enable the configuration and optimization of </font></font><br><font dir="auto" ><font dir="auto" > automated store orders, using Angular and Java Spring Boot technologies. </font></font><br><font dir="auto" ><font dir="auto" > They will be in charge of the design, development, testing, and deployment of </font></font><br><font dir="auto" ><font dir="auto" > applications related to warehouse storage, adhering to quality standards and </font></font><br><font dir="auto" ><font dir="auto" > best development practices.</font></font></p> <p> </p></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p> <em> <strong> <u>Must Have :</u> </strong> </em> </p> <p> <br><font dir="auto" ><font dir="auto" > Design, develop, and maintain robust and scalable applications using Java, Spring </font></font><br><font dir="auto" ><font dir="auto" > Boot, and Angular. </font></font><br><font dir="auto" ><font dir="auto" > Contribute to the continuous improvement of product quality and </font></font><br><font dir="auto" ><font dir="auto" > development practices </font></font><br><font dir="auto" ><font dir="auto" > . Ensure the maintenance and evolution of existing applications.</font></font></p> <p> <br> <u> <em> <strong>Nice to Have :</strong> </em> </u> </p> <p> <br><font dir="auto" ><font dir="auto" > Architecting microservices and event-driven solutions </font></font><br><font dir="auto" ><font dir="auto" > ; managing relational and document-oriented databases </font></font><br><font dir="auto" ><font dir="auto" > ; applying DevOps principles, particularly CI/CD; </font></font><br><font dir="auto" ><font dir="auto" > using version control with Git; </font></font><br><font dir="auto" ><font dir="auto" > integrating craftsmanship principles and best practices such as SOLID, YAGNI, and </font></font><br><font dir="auto" ><font dir="auto" > test coverage with Sonar; </font></font><br><font dir="auto" ><font dir="auto" > regular use of generative AI tools; </font></font><br><font dir="auto" ><font dir="auto" > participating in all phases of the software lifecycle from design to production and operation; </font></font><br><font dir="auto" ><font dir="auto" > adopting </font></font><br><font dir="auto" ><font dir="auto" > agile methodologies, particularly Scrum; </font></font><br><font dir="auto" ><font dir="auto" > knowledge of Operation/Camunda (BPMN workflow engine management).</font></font></p></div><p></p></section>

<p> <strong>Who are we? </strong> </p> <p> <strong>SupportYourApp</strong> is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world s leading SaaS, software, or hardware solutions?</p> <p>Join our community as a<strong> Customer Support Consultant</strong> today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let s see what it takes.</p> <p> <strong>What you will do:</strong> </p> <ul> <li>Deliver outstanding customer support via chat and calls;</li> <li>Assisting customers with questions related to billing, "how-to-use", technical issues and bugs;</li> <li>Responding to customer inquiries in accordance with established service level agreements and follow precise procedures;</li> <li>Explain platform features, policies, and expectations while providing key context to ensure quick solutions;</li> <li>Escalate complex or high-priority issues to the appropriate internal team when needed;</li> <li>Conduct research when information is missing and proactively look for solutions.</li> </ul> <p> <strong>What you need to succeed in this role:</strong> </p> <ul> <li>Excellent<strong> English skills (C1 for both spoken and written);</strong> </li> <li> <strong>At least 1 year of experience in a customer support role;</strong> </li> <li> <strong>Experience providing customer support via phone calls and chat; </strong> </li> <li> <strong>Experience performing effectively in a fast-paced, high-volume environment;</strong> </li> <li>Strong problem-solving and adaptability skills;</li> <li>Be able to provide proper solutions in timely manner and work independently; </li> <li>The ability to communicate clearly, professionally and empathetically with customers;</li> <li> <strong>A customer-focused mindset</strong> with a commitment to delivering a positive support experience;</li> <li>Commitment to delivering high-quality customer service and meeting performance targets;</li> <li>Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).</li> </ul> <p> <strong>Will be a great plus:</strong> </p> <ul> <li>Experience using CRMs or ticketing systems and similar support platforms; </li> </ul> <p> <strong>Benefits:</strong> </p> <ul> <li>Schedule: Monday to Friday, from 9AM to 6PM, GMT+2. </li> <li>Opportunity to cooperate fully remotely;</li> <li>Inclusive international environment;</li> <li>Compensation in USD;</li> <li>Rewards for referring friends;</li> <li>Balance between project workload and personal time, but also internal health policy;</li> <li>Responsive leadership interested in your growth and long-lasting cooperation;</li> <li>Greenhouse conditions for self-development;</li> <li>A culture built on trust, with no time-tracking requirements.</li> </ul> <p>*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</p> <p> You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn .</p> <p>So if you're a proactive <strong>Support Specialist</strong> who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!</p> <p>Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.</p> <p>Know someone perfect for the role? Refer them and get rewarded!</p> <p> <em>We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.</em> </p> <p> <em>Your personal data will be processed as described in the SupportYourApp </em> <em>Candidate Privacy Notice</em> <em>.</em> </p> <p> </p> <p>Internal code: 3V4</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Liaise with the freight forwarder and SAESC's transport subcontractors, receive and process pre-alerts/arrival notices and match them with the purchase order, organize shipments (parts, engines), ensure proper maintenance of transit and transport operation files, organize and physically attend engine loading operations and prepare the related documents, complete the system-based receipt of transport operations, handle transport and transit disputes, and monitor the transport management activity dashboard.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Associate's/Bachelor's degree (or equivalent) in Supply Chain Management, Transportation, or International Trade with at least 3 years of experience in international transport management, preferably within an industrial setting in the international transport sector. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong technical expertise in transport management . </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in Incoterms </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">. Good computer skills. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Teamwork skills </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">. Initiative. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to prioritize. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of the logistics process. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of customs regulations. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of the import document domiciliation process.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting to the HRIS Department, you will lead the implementation and development projects of the AGIRH solution, from the scoping phase to production launch. You will support clients in the transformation of their HR processes, ensuring the quality of deliverables, adherence to deadlines, and client satisfaction.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main tasks:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage AGIRH HRIS projects and ensure their smooth operation.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze HR needs and facilitate scoping workshops.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise the configuration, interfaces, data migration and acceptance testing phases.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate the functional and technical teams.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supporting users during deployment and change management.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in pre-sales activities and responses to calls for tenders.</font></font></li></ul><p>Localisation : Casablanca</p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contract: Permanent.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Desired profile: Master's degree (Bac+5) in Computer Science, Information Systems, HR, or equivalent. Minimum 8 years of experience in HRIS project management, including significant experience with AGIRH. Strong understanding of HR processes (Personnel Administration, Payroll, Talent Management, Time and Attendance). Knowledge of HRIS architectures, functional configuration, and IT interfaces. Leadership, organizational skills, autonomy, and excellent communication skills.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As part of its team expansion, our client is seeking a Payroll Officer with proven experience in payroll management. The position is based in Casablanca.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main tasks:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure the management and processing of payroll in its entirety;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare, check and validate variable payroll elements;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the administrative follow-up related to payroll;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Carry out social declarations and ensure follow-up with the relevant organizations;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Check the conformity of payroll slips and ensure the processing of anomalies;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Responding to employee payroll-related requests;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the various controls and reporting related to payroll;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the operation and updating of data in HR Access;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collaborating closely with the Finance teams.&nbsp;</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Higher education in Human Resources, Finance, Accounting or a similar field;</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum 5-6 years of experience in payroll management;</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My mastery of HR Access software is essential;</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of social legislation and payroll mechanisms;</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour, organisation and a sense of confidentiality;</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analytical mind and ability to manage opportunities;</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good interpersonal skills and ability to work with the Finance and HR teams.</font></font></p>

<b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description </font></font><br></b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Identify the configuration of parts ordered in advance at the start of Shop Visits </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Analyze the incoming engine or Shop Module configuration and verify the consistency of the engine composition upon receipt </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Prepare the technical instructions for the target engine or SM output configuration for the assembly area according to available models </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Study the configuration of requested changes for engine parts and validate them according to current requirements and standards </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Study the configuration of requested standard exchanges for engine parts and validate them according to current requirements and standards </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Verify the LLP sheet developed by the workscoping team and validate it </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Identify appropriate solutions and launch action plans to address technical non-conformities related to the configuration </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Provide technical support to operations workshops on configuration-related issues </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Identify and propose continuous improvement solutions and participate in their deployment within the entity and the Operations Department </font></font><br><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><br>Job Requirements Job </font></font><br></b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">skills: </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Technical documentation </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Constitution and operation of the engine </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Transversal skills: </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Business regulations </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Use of IS and management software </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Management of activities, resources and planning </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- English </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Behavioral skills: </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Good communication </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Team spirit </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Rigor </font></font><br><br>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Receive, inspect, and process incoming materials and tools. Accurately enter data into inventory management systems. Organize and maintain storage areas for optimal efficiency. Use material handling equipment safely and efficiently. Conduct regular inventory counts and reconciliations in case of discrepancies. Prepare and maintain reports on inventory levels, usage, and replenishment points. Participate in the distribution of materials and tools to different departments. Collaborate with team members to ensure the smooth operation of the warehouse. Implement and adhere to safety procedures in the warehouse environment. Support the procurement process by identifying out-of-stock items and initiating additional orders.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Specialized Technician 1-3 years of experience in the field of material handling or inventory management Proficiency in inventory management systems and Microsoft Office suite (Excel, Word) Strong data entry and record-keeping skills Experience in the use of material handling equipment Knowledge of warehouse operations and safety procedures Excellent organizational and time management skills Attention to detail and accuracy Ability to work effectively in a constantly changing environment Good communication and teamwork skills Forklift operator's certificate preferred Physical ability to lift and move objects weighing up to 50 pounds.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Receive, inspect, and process incoming materials and tools. Accurately enter data into inventory management systems. Organize and maintain storage areas for optimal efficiency. Use material handling equipment safely and efficiently. Conduct regular inventory counts and reconciliations in case of discrepancies. Prepare and maintain reports on inventory levels, usage, and replenishment points. Participate in the distribution of materials and tools to different departments. Collaborate with team members to ensure the smooth operation of the warehouse. Implement and adhere to safety procedures in the warehouse environment. Support the procurement process by identifying out-of-stock items and initiating additional orders.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Specialized Technician 1-3 years of experience in the field of material handling or inventory management Proficiency in inventory management systems and Microsoft Office suite (Excel, Word) Strong data entry and record-keeping skills Experience in the use of material handling equipment Knowledge of warehouse operations and safety procedures Excellent organizational and time management skills Attention to detail and accuracy Ability to work effectively in a constantly changing environment Good communication and teamwork skills Forklift operator's certificate preferred Physical ability to lift and move objects weighing up to 50 pounds.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perform initial installation and updates of IT and/or telephone equipment (applications, microcomputer hardware, telephone and PBX equipment) and assist users in getting started with the installed equipment and software. Distribute applications according to a deployment plan and install updates; Perform user testing and acceptance of IT and/or telephone equipment and monitor equipment evolution; Ensure environment mastering; Diagnose and resolve incidents on computers, networks, email or telephony; Manage incident response; Manage the IT infrastructure connected to the network and the asset repository and stock movements, and administer email on the client side of the workstation (connection, operation); and monitor equipment evolution; Assist users in getting started with the installed equipment and software. Define the data for remote distribution (targets, profiles, dependencies) and remote maintenance; Verify the conformity of equipment with the standards and take the necessary steps to bring it into compliance; Carry out local infrastructure/network actions at the request of the central IT OC teams.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Holding a two-year post-secondary degree (Bac+2) in Computer Science or Networks and Telecommunications. Prior experience in an industrial sector is desirable. Knowledge of the IS world, technologies and tools, and ITIL processes. Strong interpersonal and teamwork skills. Good level of French and English. Rigorous and autonomous.</font></font></p>