Telesales Jobs - Agadir Morocco

<p><b>Sales Support &amp; Coordination</b></p> <ul> <li>Prepare and manage draft quotations for Cloudflare licensing, professional services, and support or managed service plans.</li> <li>Work closely with Sales Engineers to translate technical scoping into quote-ready commercial documentation.</li> <li>Coordinate with Cloudflare distributors, including Mindware, on pricing, approvals and quote submissions.</li> <li>Support Account Executives with deal preparation, client coordination and sales follow-up.</li> <li>Schedule and coordinate client demos, onboarding sessions and internal handovers.</li> <li>Support the preparation and distribution of Cloudflare marketing materials and commercial documentation.</li> <li>Track indirect opportunities involving partners and distributors.</li> </ul> <p>Sales &amp; Account Operations</p> <ul> <li>Maintain accurate and up-to-date opportunity and account information within Zoho CRM .</li> <li>Track renewals and coordinate timely preparation and follow-up.</li> <li>Maintain structured weekly sales reporting covering pipeline activity, renewals and deals in progress.</li> <li>Act as an operational point of contact for client requirements when Account Executives are unavailable.</li> <li>Gather and organise relevant client information ahead of Account Executive or Sales Engineer involvement.</li> <li>Escalate commercial or operational issues to the appropriate sales, technical or partner teams.</li> <li>Ensure quoting and sales activities follow internal processes and approval workflows.</li> </ul> <p>Key Stakeholders</p> <p>You will work closely with: Account Executives on opportunities, client interactions and deal execution. Sales Engineers on technical scoping and professional services requirements. Cloudflare partners and distributors on pricing, approvals and commercial coordination. Sales leadership and delivery operations on pipeline visibility, handovers and execution. The role reports to the Sales Director .</p> <p>Preferred Experience</p> <p>Experience in any of the following would be an advantage: Cloudflare, cybersecurity, cloud or network infrastructure solutions. A technology vendor, reseller, system integrator or distributor environment. Working with Cloudflare partners or distributors such as Mindware. Professional Services quoting and support-plan packaging. Supporting Account Executives and Sales Engineers within a B2B technology sales cycle. Managing renewal calendars, partner coordination and indirect sales opportunities.</p> <p>Working Hours: Alignment with Gulf Standard Time (UAE) required</p> <p>What BRIXIO Offers</p> <p>A fully remote role with exposure across the MENAT region. The opportunity to work within a growing Cloudflare-focused business. Direct collaboration with commercial, technical and delivery teams. Exposure to regional clients, partners and distributors. Career development opportunities across Sales Operations, Partner Enablement and Regional Coordination . A competitive local compensation package.</p><p><strong>Desired Candidate Profile</strong></p><ul> <li>2 4 years of experience in Sales Support, Sales Operations, Commercial Coordination or a similar role, ideally within a B2B technology, SaaS, cybersecurity or IT environment .</li> <li>Experience preparing and coordinating quotes, renewals and commercial documentation .</li> <li>Hands-on experience maintaining CRM data and sales pipelines .</li> <li>Strong organisational skills with the ability to manage multiple opportunities and priorities simultaneously.</li> <li>Experience coordinating across sales, technical, partner and/or client-facing teams.</li> <li>Fluent Arabic, French and English , both written and spoken.</li> <li>Comfortable working with CRM platforms such as Zoho, Salesforce or HubSpot .</li> <li>Good working knowledge of Microsoft 365 , particularly Excel, Outlook and Word.</li> <li>Strong written communication and attention to detail.</li> <li>A structured, proactive and ownership-driven approach to work.</li> <li>Ability to work full-time in alignment with Gulf Standard Time .</li> </ul>

<p>The Design Firms Solutions Consultant role is about value-creation on opportunities with our customers (design firms, contractors and End-Users), design solutions that deliver differentiated value, support the business case behind every proposal, and grow into a trusted advisor for our key accounts. This is a consultative, customer-facing role at the intersection of technology, business strategy, and sales ideal for someone who wants to move beyond product expertise into shaping how customers run their operations. You will work closely with Sales, System Architects, Project Teams, and the wider Value Chain (EPC and System Integrator partners) to turn customer challenges into quantified, fundable transformation roadmaps. The targeted segments for this role are Water and Wastewater, Mining, Transportation, Datacenters and Smart Buildings</p><h4>What You'll Do</h4><ul><li>Use your expertise in customer processes and apply Schneider Electric technology to solve real operational problems, building a convincing, quantified business case for change.</li><li>Partner with Sales to define the account solution approach and co-build a customer transformation roadmap.</li><li>Support Partners and System integrators in shaping the value proposition and technical offers for targeted opportunities, including conceptual design of differentiated, complex solutions.</li><li>Orchestrate Proof of Value / Proof of Concept engagements with customers.</li><li>Identify and generate new business opportunities within existing and prospective accounts.</li><li>Following deployment, support Sales in tracking outcomes and discussing measured impact with the customer.</li></ul><h4>Who You'll Work With</h4><ul><li>End-Users: senior leaders, and operational managers.</li><li>Sales teams and Key Account Managers</li><li>System Architects and Project Tendering Teams.</li><li>Value Chain partners: EPCs, Partners and Systems Integrators.</li><li>Industry associations, independent industry experts, and technology partners.</li></ul><h4>What We're Looking For</h4><h5>Core Competencies</h5><ul><li>Strong understanding of customer systems and ecosystems, and the ability to translate that understanding into how customers run their business processes and applications in at least two of the following targeted segments: Water and Wastewater, Mining, Transportation, Datacenters and Smart Buildings</li><li>At least ten years experience with design firms to design a clear blueprint for a solution and a credible strategy for building and deploying it.</li><li>Confidence engaging customers in business-value conversations not just technical ones including presenting and defending a roadmap.</li><li>Ability to lead internal teams and stakeholders to deliver new solutions and support strategic priorities.</li></ul><h5>Profile &amp; Personal Attributes</h5><ul><li>Excellent external communication skills, with high customer empathy</li><li>Excellent French and English language</li><li>Strong technical credibility and an established professional reputation within Design Firms Community</li><li>Strong technical understanding of country standards and regulations</li><li>Strong connection base with major Design Firms and EPC s</li><li>Business acumen and strategic thinking comfortable moving between technical detail and executive-level business cases.</li><li>Passionate, resilient, and self-driven; comfortable operating with a degree of ambiguity in a consultative, opportunity-generating role.</li></ul><h4>What's in it for me?</h4><ul><li>Meaningful work where your expertise directly impacts customer success and business results</li><li>Access to innovative technology solutions and comprehensive training resources</li><li>Autonomy to manage your territory and shape your approach to achieving goals</li><li>Collaborative culture that values professional growth and continuous learning</li><li>Bring your sales talent to a team that's ready to support your success apply today!</li></ul><p>Rewards designed for you Our Total Rewards is our way of saying: We see you and we value you. It s more than just pay and benefits it s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page. * Country-specific programs and initiatives may be available.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><h4>What We're Looking For</h4><h5>Core Competencies</h5><ul><li>Strong understanding of customer systems and ecosystems, and the ability to translate that understanding into how customers run their business processes and applications in at least two of the following targeted segments: Water and Wastewater, Mining, Transportation, Datacenters and Smart Buildings</li><li>At least ten years experience with design firms to design a clear blueprint for a solution and a credible strategy for building and deploying it.</li><li>Confidence engaging customers in business-value conversations not just technical ones including presenting and defending a roadmap.</li><li>Ability to lead internal teams and stakeholders to deliver new solutions and support strategic priorities.</li></ul><h5>Profile &amp; Personal Attributes</h5><ul><li>Excellent external communication skills, with high customer empathy</li><li>Excellent French and English language</li><li>Strong technical credibility and an established professional reputation within Design Firms Community</li><li>Strong technical understanding of country standards and regulations</li><li>Strong connection base with major Design Firms and EPC s</li><li>Business acumen and strategic thinking comfortable moving between technical detail and executive-level business cases.</li><li>Passionate, resilient, and self-driven; comfortable operating with a degree of ambiguity in a consultative, opportunity-generating role.</li></ul>

<p>Provides relevant information about competition, customers and market development for all affected parties and support the development of the account plan Checks and tracks customer requirements, RfQ pre-conditions and customer project portfolio development in order to identify and verify potential new opportunities Negotiates product changes with the customer and collect purchase orders from customers for administration by sales support Delivers relevant input for strategic business planning, develops measures for margin improvements and negotiates these Supports negotiation preparation and documentation for arbitration of customer volume/demand in order to optimize production costs (S&amp;OP and MPS) is needed Collects from customer feedback and relevant data and collects in cases of improvement needs/ escalation the status of measures/escalations LEONI internally for tracking Identifies and categorizes customer claims together with all relevant stakeholders</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s or Master s degree in Business Administration, Sales, Marketing, Engineering, or Industrial Management A technical background combined with business education is a strong plus First exposure to B2B environments , ideally in industrial, automotive, or manufacturing sectors Fluent in French and English (mandatory) Good command of MS Excel, PowerPoint , and CRM tools</p>

<p><strong>JOB SUMMARY</strong></p> <p></p> <p>The position is responsible for implementing quality assurance processes that meet the company s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.</p> <p></p> <p><strong>CORE WORK ACTIVITIES</strong></p> <p></p> <p><strong>Managing Quality Assurance Goals</strong></p> <p>Coaches managers on adopting the Total Quality Management leadership style.</p> <p>Conducts monthly audit to ensure compliance with company and brand standards</p> <p>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</p> <p>Directs property quality efforts to address critical customer requirements.</p> <p>Assists with regional and/or company-wide implementation of company best practices.</p> <p>Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.</p> <p></p> <p><strong>Managing Quality Tools</strong></p> <p>Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.</p> <p>Uses data collection methods to compile, display, track, and analyze defect trends.</p> <p>Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer.</p> <p>Analyzes issues and identifies trends.</p> <p></p> <p><strong>Managing the Guest Experience</strong></p> <p>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</p> <p>Responds to and handles guest problems and complaints.</p> <p>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p><strong>Education and Experience</strong></p> <p>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p> <p>OR</p> <p>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p>

<p><strong>JOB SUMMARY</strong></p> <p></p> <p>Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment.</p> <p></p> <p><strong>CORE WORK ACTIVITIES</strong></p> <p></p> <p><strong>Managing Profitability</strong></p> <p> Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer.</p> <p> Analyzes service issues and identifies trends.</p> <p> Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</p> <p> Works with hotel management team to develop an operational strategy that is aligned with the brand s business strategy and leads its execution.</p> <p></p> <p><strong>Managing Revenue Goals</strong></p> <p> Monitors hotel operations sales performance against budget.</p> <p> Reviews reports and financial statements to determine hotel operations performance against budget.</p> <p> Coaches and supports operations team to effectively manage occupancy &amp; rate, wages and controllable expenses.</p> <p> Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</p> <p></p> <p><strong>Leading Operations and Department Teams</strong></p> <p> Champions the brand s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.</p> <p> Develops systems to enable employees to understand guest satisfaction results.</p> <p> Communicates a clear and consistent message regarding departmental goals to produce desired results.</p> <p></p> <p><strong>Managing the Guest Experience</strong></p> <p> Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</p> <p> Responds to and handles guest problems and complaints.</p> <p> Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</p> <p> Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.</p> <p></p> <p><strong>Managing and Conducting Human Resources Activities</strong></p> <p> Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</p> <p> Ensures employees are treated fairly and equitably.</p> <p> Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).</p> <p> Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</p> <p> Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</p> <p> Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</p> <p> Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p> <p> Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</p> <p> Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</p> <p> Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</p> <p></p> <p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p><strong>Desired Candidate Profile</strong></p><p><strong>Education and Experience</strong></p> <p> 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p> <p>OR</p> <p> 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p>

<p>The Role As BRIXIO continues to grow, we are looking for a Customer Success &amp; Renewals Manager to take ownership of the commercial health and long-term development of our managed service and support portfolio. This is not a technical support or project management position. Your focus begins where implementation projects transition into long-term client relationships. You will own renewals, retention, account health and the conversion of completed projects into ongoing support and managed services . You will develop a clear understanding of every account in your portfolio: the value being delivered, the health of the relationship, upcoming renewals, potential risks and opportunities for further development. This is a newly created role with genuine ownership. You will have the opportunity to build the processes, governance and structure behind BRIXIO's customer success and renewal function. What You Will Own Renewals &amp; Retention Own the consolidated renewal calendar across Cloudflare subscriptions and BRIXIO service contracts. Lead renewal planning and client conversations early enough to enable proactive decision-making. Use subscription renewals as an opportunity to review usage, entitlement, service requirements and potential managed-service needs. Maintain accurate renewal forecasts across the portfolio. Build and maintain an account-health view using service performance, ticket trends, incidents, consumption and stakeholder engagement. Identify accounts at risk and coordinate recovery plans with the relevant operational teams. Review lost renewals and ensure relevant insights are captured and acted upon. Project-to-Service Conversion Own the conversion of completed Cloudflare implementation projects into ongoing support and managed-service relationships. Work with Delivery Managers at project closure and hypercare exit to identify and progress conversion opportunities. Maintain a structured pipeline of conversion opportunities, with clear status and next actions. Develop commercial proposals in collaboration with the Sales Director and operations teams. Actively manage prepaid and on-demand professional services contracts to support utilisation, client value and future renewal. Client Governance &amp; Account Health Prepare and lead Quarterly Business Reviews for major accounts, covering value delivered, service performance, roadmap, risks and next steps. Establish an appropriate governance rhythm for mid-sized and smaller accounts. Maintain a portfolio dashboard providing clear visibility of account health, renewal status, risks and conversion performance. Maintain appropriate account segmentation and adjust it as client relationships grow or evolve. Account Growth Identify expansion opportunities based on genuine client needs and signals such as traffic growth, new applications, evolving security requirements, additional business units or service consumption. Qualify opportunities and work with the sales team to progress them, while directly managing smaller opportunities where appropriate. Keep clients informed of relevant Cloudflare capabilities in a consultative and credible way. Commercial Operations &amp; Collaboration Work across BRIXIO's international organisation, collaborating with operations and support, sales, architecture, pre-sales and finance teams. Maintain accurate account, renewal and pipeline information within Zoho CRM and BrixioOne . Establish scalable processes and ways of working for a newly created function. Bring structure and visibility to the portfolio as BRIXIO continues to grow. Your First 90 Days Your initial priorities will be clearly defined: Portfolio baseline: establish the position of every managed service and support contract, including value, renewal date, account health, stakeholders and risk. Renewal calendar: create a consolidated 12-month view of Cloudflare subscription and BRIXIO service renewals. Conversion pipeline: review recently completed and closing implementation projects and build a qualified project-to-service conversion pipeline. Service consumption: take ownership of prepaid and on-demand service contracts and improve utilisation. Governance: establish the Quarterly Business Review cycle and reporting structure for major accounts. What We're Looking For 4+ years of experience in Customer Success, Account Management, Service Delivery Management or a comparable client-facing commercial role within technology services. Demonstrable experience owning renewals and retention , ideally with measurable commercial outcomes. Experience within an MSP, managed security provider, systems integrator, consultancy or SaaS environment involving recurring revenue. Confidence working with contracts, pricing, service entitlements and SLAs. Experience with vendor subscriptions or licence renewals within a reseller or indirect model would be a strong advantage. Experience creating or developing a customer-success, renewal or account-management function would also be highly valued. Technical Understanding You do not need to be an engineer, but you should be comfortable having credible conversations with security and infrastructure stakeholders. Ideally, you will have: A working understanding of DNS, CDN, WAF, DDoS mitigation and Zero Trust , or the ability to develop this knowledge quickly. The ability to interpret service reports and analytics and translate them into meaningful client conversations. Confidence working alongside technical delivery, operations and architecture teams. Cloudflare product training, access to Cloudflare University and funded certification will be provided. Languages Full professional fluency in French and English is essential , both written and spoken. You will work with French-speaking European accounts as well as enterprise and public-sector clients across the Gulf, including leading governance conversations and preparing client-facing material in both languages. Arabic is a significant advantage for the Gulf portfolio. What Will Help You Succeed You are likely to thrive in this role if you are: Highly organised and systematic, with the ability to maintain visibility across a significant portfolio of accounts. Commercially confident and comfortable discussing renewals, pricing and scope with clients. Credible with both client-side technical stakeholders and internal operations teams. Able to identify account risk proactively rather than waiting for a client to escalate.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>What We're Looking For 4+ years of experience in Customer Success, Account Management, Service Delivery Management or a comparable client-facing commercial role within technology services. Demonstrable experience owning renewals and retention , ideally with measurable commercial outcomes. Experience within an MSP, managed security provider, systems integrator, consultancy or SaaS environment involving recurring revenue. Confidence working with contracts, pricing, service entitlements and SLAs. Experience with vendor subscriptions or licence renewals within a reseller or indirect model would be a strong advantage. Experience creating or developing a customer-success, renewal or account-management function would also be highly valued. Technical Understanding You do not need to be an engineer, but you should be comfortable having credible conversations with security and infrastructure stakeholders. Ideally, you will have: A working understanding of DNS, CDN, WAF, DDoS mitigation and Zero Trust , or the ability to develop this knowledge quickly. The ability to interpret service reports and analytics and translate them into meaningful client conversations. Confidence working alongside technical delivery, operations and architecture teams. Cloudflare product training, access to Cloudflare University and funded certification will be provided. Languages Full professional fluency in French and English is essential , both written and spoken. You will work with French-speaking European accounts as well as enterprise and public-sector clients across the Gulf, including leading governance conversations and preparing client-facing material in both languages. Arabic is a significant advantage for the Gulf portfolio. What Will Help You Succeed You are likely to thrive in this role if you are: Highly organised and systematic, with the ability to maintain visibility across a significant portfolio of accounts. Commercially confident and comfortable discussing renewals, pricing and scope with clients. Credible with both client-side technical stakeholders and internal operations teams. Able to identify account risk proactively rather than waiting for a client to escalate. Self-directed and comfortable building structure where no established playbook currently exists.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The inbound call center agent is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they may also need to close sales. Reporting to the team leader, their main responsibilities include: receiving incoming customer calls, actively listening to callers, identifying their needs, analyzing their requests and directing them appropriately, maintaining the highest quality of customer service, and ensuring the achievement of the project's quantitative and qualitative objectives. Before taking on the role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect command of the French language, with excellent oral and written communication skills. Strong argumentation skills. Commercial acumen. Excellent listening skills. Demonstrated empathy. Experience in telemarketing (inbound calls) is desirable.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The inbound call center agent is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they may also need to close sales. Reporting to the team leader, their main responsibilities include: receiving incoming customer calls, actively listening to callers, identifying their needs, analyzing their requests and directing them appropriately, maintaining the highest quality of customer service, and ensuring the achievement of the project's quantitative and qualitative objectives. Before taking on the role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.&nbsp;</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect command of the French language, with excellent oral and written fluency. Excellent argumentation skills. Commercial logic. Genuine listening skills. Demonstrated empathy. Experience required. Experience in telemarketing is desirable (inbound calls).</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The inbound call center agent is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they may also need to close sales. Reporting to the team leader, their main responsibilities include: receiving incoming customer calls, actively listening to callers, identifying their needs, analyzing their requests and directing them appropriately, maintaining the highest quality of customer service, and ensuring the achievement of the project's quantitative and qualitative objectives. Before taking on the role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect command of the French language, with excellent oral and written communication skills. Strong argumentation skills. Commercial acumen. Excellent listening skills. Demonstrated empathy. Experience in telemarketing (inbound calls) is desirable.</font></font></p>

<p>The inbound call center agent is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they also have to close sales. Reporting to the team leader, their main responsibilities include:</p><p><br></p><p>Receive incoming calls from customers</p><p>Actively listen to the speakers</p><p>Identify their needs, analyze their requests and guide them</p><p>Maintaining the highest quality of customer service</p><p>To ensure the achievement of the project's quantitative and qualitative objectives.</p><p>Before taking on the mission, comprehensive training is provided to prepare him for the responsibilities that will be entrusted to him.</p><p><br></p><p>Desired profile</p><p>&nbsp;</p><p><br></p><p>Perfect command of the French language, with good fluency in both spoken and written French.</p><p>Excellent argumentative skills.</p><p>Business logic.</p><p>A genuine sense of listening.</p><p>Unwavering empathy.</p><p>Experience required</p><p>&nbsp;</p><p><br></p><p>Experience in telemarketing is desirable (Inbound calls)</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>The Reservations Coordinator is responsible for ensuring the timely and accurate processing of reservations, cancellations, and last-minute changes while maintaining data integrity across internal systems. This role supports effective communication with suppliers, internal teams, and customers to uphold service standards and operational efficiency. The Coordinator also provides administrative support, contributes to training initiatives, and plays a key role in maintaining supplier compliance and resolving booking-related issues. Note, this is a 12 month Fixed Term Contract that will be working on a hybrid basis with 3 days in the Marrakech office.</p><h3>Key Duties &amp; Responsibilities</h3><ul><li>Complete all reservations, cancellations, last-minute changes, and related tasks with accuracy and timeliness.</li><li>Validate reservation data and ensure internal systems and tools (e.g., Block Sheets, Validations) are up-to-date and accurate; report discrepancies to the relevant manager.</li><li>Maintain accurate and up-to-date records of all reservations activities in internal systems to support audits, reporting, and operational tracking.</li><li>Coordinate with the Product or Operations team to ensure that tour changes and updates are accurately reflected in reservations.</li><li>Communicate and coordinate with suppliers to ensure they understand and adhere to required reservation processes and standards.</li><li>Assist in monitoring supplier performance, including response times and service accuracy, and escalate persistent issues to the Reservations Manager.</li><li>Support managers in negotiating reduced cancellation fees with suppliers when necessary.</li><li>Communicate effectively with the Global Sales and Base Camp Operations teams, offering timely administrative and operational support.</li><li>Respond to enquiries via phone and email in a professional, prompt, and courteous manner.</li><li>Ensure email communications are followed up within 24 hours and manage delegated inbox responsibilities.</li><li>Support Global Sales by efficiently processing last-minute booking requests and change notifications, ensuring all relevant stakeholders are informed.</li><li>Participate in team meetings and training sessions to stay current with departmental protocols, tools, and updates.</li><li>Provide administrative assistance to Finance by supporting invoice-related queries and follow-up tasks.</li><li>Assist on special projects as assigned by the manager or leadership team.</li><li>Support internal process improvements by identifying inefficiencies or recurring issues and offering feedback for optimization.</li><li>Help ensure that the G Adventures and partner brands are properly represented in all reservation communications and touchpoints.</li><li>Contribute to travel style training and operational readiness initiatives within the region.</li></ul><h3>Skills &amp; Experience</h3><ul><li>Highly proficient in English, both written and spoken.</li><li>Familiarity with standard travel industry practices and procedures</li><li>Minimum of 1 year of experience in the travel or tourism industry.</li><li>Proficient in using Google Workspace tools (e.g., Gmail, Sheets, Docs, Calendar).</li><li>Solid computer literacy and ability to adapt to reservation platforms and internal systems.</li><li>Demonstrated time management skills with the ability to meet deadlines in a high-paced environment.</li><li>Strong attention to detail with a commitment to accuracy and quality.</li><li>Excellent verbal and written communication skills, including professional email and phone etiquette.</li><li>Proven ability to deliver high-quality customer service with empathy and professionalism.</li><li>Effective problem-solving and conflict resolution skills with sound judgment.</li><li>Team player with a cooperative, flexible approach and a willingness to support colleagues.</li></ul><h3>What Do We Offer You?</h3><ul><li>Competitive Total Rewards Package, including exclusive travel perks!</li><li>Additional days off, including on your birthday!</li><li>Vacation time for you to recharge</li><li>Enhanced Parental Leave</li><li>Meaningful Employee Recognition Program</li><li>Learning and Growth Opportunities</li><li>Employee Resource Groups *Applicable based on location*</li></ul><p>Artificial intelligence (AI) tools may be used to support the administrative processing of applications, such as organizing and formatting applicant information. AI is not used to screen, assess, or select applicants. All hiring decisions are made by our recruitment team. G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Highly proficient in English, both written and spoken.</li><li>Familiarity with standard travel industry practices and procedures</li><li>Minimum of 1 year of experience in the travel or tourism industry.</li><li>Proficient in using Google Workspace tools (e.g., Gmail, Sheets, Docs, Calendar).</li><li>Solid computer literacy and ability to adapt to reservation platforms and internal systems.</li><li>Demonstrated time management skills with the ability to meet deadlines in a high-paced environment.</li><li>Strong attention to detail with a commitment to accuracy and quality.</li><li>Excellent verbal and written communication skills, including professional email and phone etiquette.</li><li>Proven ability to deliver high-quality customer service with empathy and professionalism.</li><li>Effective problem-solving and conflict resolution skills with sound judgment.</li><li>Team player with a cooperative, flexible approach and a willingness to support colleagues.</li></ul>

<p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Responsible for bar/lounge daily shift operations and supervision of staff. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Managing Bar/Lounge Operations</strong> </p> <p> Implements agreed upon beverage policy and procedures throughout the property.</p> <p> Manages in compliance with all local, state and Federal beverage and liquor laws.</p> <p> Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue &amp; returns, food standards, and period end inventory.</p> <p> Monitors adherence to all liquor control policies and procedures.</p> <p> Attends pre- and post-convention meetings as needed to understand group needs</p> <p> Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</p> <p> Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.</p> <p> Manages to achieve or exceed budgeted goals.</p> <p> Ensures compliance with all Bar/Lounge policies, standards and procedures.</p> <p> Maintains food handling and sanitation standards.</p> <p> Manages inventories according to budget and business levels.</p> <p> Assists with developing menus and promotions as necessary.</p> <p> </p> <p> <strong>Leading Bar/Lounge Team</strong> </p> <p> Trains staff on liquor control policies and procedures.</p> <p> Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</p> <p> Ensures employees understand expectations and parameters.</p> <p> Communicates critical information to the Bar/Lounge staff regarding each event.</p> <p> </p> <p> <strong>Ensuring Exceptional Customer Service</strong> </p> <p> Provides excellent customer service.</p> <p> Interacts with guests to obtain feedback on product quality and service levels.</p> <p> Responds effectively to guest problems and complaints.</p> <p> Empowers employees to provide excellent customer service.</p> <p> Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p> <p> Provides feedback to individuals in an effort to improve service performance.</p> <p> Reviews comment cards and guest satisfaction results with employees.</p> <p> </p> <p> <strong>Managing Human Resource Activities</strong> </p> <p> Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</p> <p> Participates in the development and implementation of corrective action plans.</p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Education and Experience</strong> </p> <p> High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</p> <p>OR</p> <p> 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p>

<p>Company Description LEONI is a global provider of products, solutions, and services for power distribution and connectivity in the automotive industry. The Group employs approximately 95,000 people across 23 countries and generated consolidated sales of approximately EUR 3.9 billion in 2025, excluding the former Automotive Cable Solutions division. With a 74.9% ownership stake in LEONI, LUXSHARE is both the company s majority shareholder and a strategic partner, actively supporting and enabling LEONI s long-term growth and success while contributing to its strategic direction. LEONI s customer base spans leading global automotive OEMs, commercial vehicle manufacturers, and component suppliers. Join us and help drive the transformation of the automotive world.</p><p>Job Description - Provides internal advice, creates concepts and promotes the implementation of activities on the topics of talent management, learning, personnel and management development, LEONI values and cultural development - Supports HR and country or site management in the annual talent management cycle - employee development conversations, performance &amp; development conferences, succession planning, etc. , including relevant IT tool support - Consults, designs, implements, controls and monitors country-specific development and talent activities, including development diagnostics in collaboration with leaders - Designs, implements and manages the country-specific learning offers and programs, including support for the learning management system LMS, is responsible for the national training catalog and supports global learning offers and the implementation of the global learning catalog - Assesses and analyses local learning needs according to organizational needs and creates and maintains the relevant annual training plan - Plans local learning offers and training courses, manages external training providers - coordination of content, coordination and support in training implementation, billing, overarching relationship management - or carries out training courses itself - Supports in coordinating and carrying out global employee surveys, conducts country or site surveys, consolidates results, assists in analyzing results and following up on derived actions - Advises, designs, implements, steers and monitors country-specific activities for further cultural development and the LEONI values - Ensures the quality of country-specific activities and measures and reports and monitors corresponding key figures - Communicates regularly with colleagues from the Global People Development, Leadership &amp; Culture team and the global expert community and supports cross-country projects, activities and the continuous improvement of processes and tools - Implementation and further development of local employee retention concepts based on global HR standards</p><p><strong>Desired Candidate Profile</strong></p><h3>Qualifications and Experience</h3>Degree : Bac+3/5 in Human Resources Experience : Working experience is required.<br><ul> <li>French language, fluently spoken and writing.</li> <li>English language, fluently spoken and writing.</li> </ul>

<p>Responsibilities Social Media Management Manage and coordinate day-to-day content across digital platforms, including Instagram, Facebook, TikTok, LinkedIn, and other relevant channels . Develop and maintain engaging social media content calendars. Create, schedule, publish, and monitor posts, Stories, Reels, and other social media formats. Engage with the online community and monitor comments, messages, mentions, and reviews. Track social media performance and provide regular reporting and recommendations for improvement. Support influencer, creator, and social media collaborations to increase awareness and reach. Content Creation Coordinate the creation of high-quality photo, video, graphic, and written content for digital channels. Develop creative concepts and content ideas aligned with brand positioning and commercial objectives. Coordinate photoshoots, video productions, lifestyle shoots, and content days , including planning, locations, schedules, talent, photographers, videographers, and production requirements. Manage and maintain an organised library of digital assets, including photography, videos, graphics, and brand materials. Repurpose content across multiple platforms and campaigns to maximise reach and ROI. Collaborations &amp; Influencer Marketing Identify, coordinate, and manage collaborations with influencers, content creators, photographers, artists, brands, and other relevant partners. Coordinate deliverables, timelines, contracts, gifting, experiences, and content requirements. Support the development of strategic partnerships that enhance brand awareness and positioning. Monitor and report on the performance and impact of collaborations. Website Management Manage and regularly update website content to ensure information is accurate, relevant, engaging, and aligned with brand standards. Coordinate updates to copy, images, offers, packages, experiences, events, landing pages, and promotional content . Work with internal teams and external agencies/developers to implement website improvements. Monitor website performance, user experience, content accuracy, and functionality. Support SEO initiatives, including keyword optimisation, metadata, page content, and overall website visibility. Ensure website content is aligned with current campaigns, seasonal activations, and commercial priorities. GDS &amp; Online Distribution Platforms Manage and coordinate updates across GDS and other digital distribution platforms . Ensure property descriptions, photography, amenities, offers, facilities, and other information are accurate and up to date. Coordinate changes to descriptions, images, room/product information, and promotional content across relevant third-party platforms. Conduct regular audits of digital listings to ensure consistency and accuracy across all channels. Work closely with Reservations, Sales, Revenue, Operations, and external partners to implement updates. Digital Campaigns &amp; Promotions Support the planning and execution of digital marketing campaigns, seasonal promotions, launches, and special offers. Coordinate campaign assets across social media, website, email, paid media, and relevant digital channels. Assist with email marketing campaigns, newsletters, database communications, and CRM initiatives. Monitor campaign performance and provide insights and recommendations based on results. Support paid digital advertising campaigns in collaboration with agencies or marketing partners. Creative Activations &amp; Operations Support Work closely with the Operations team to develop and promote creative activations throughout the year. Support the planning and execution of pop-ups, events, experiences, seasonal activations, brand moments, and special projects . Develop digital communication and content plans to maximise visibility before, during, and after activations. Capture and coordinate real-time content during events and activations for social media and other digital platforms. Collaborate with Operations to transform on-property experiences into compelling digital stories and content. Support the development of creative concepts that enhance guest engagement and overall brand experience. Brand &amp; Creative Coordination Ensure all digital communications and creative assets follow established brand guidelines. Coordinate with graphic designers, photographers, videographers, agencies, PR teams, and other creative partners. Brief internal and external creative teams on campaigns, content requirements, and deadlines. Review and approve digital assets to ensure quality, consistency, and brand alignment. Innovation &amp; Trend Awareness Stay up to date with emerging social media platforms, digital trends, content formats, technologies, and consumer behaviours. Proactively suggest new ideas to increase engagement, reach, direct bookings, brand awareness, and customer loyalty. Explore innovative ways to showcase the brand, property, experiences, and activations through digital storytelling</p><p><strong>Desired Candidate Profile</strong></p><h3>Requirements</h3><p>Master s degree in marketing, Communications and Business. Previous internship experience in digital marketing. Strong skills in social media, content creation, and digital platforms. Fluent in English and French and excellent communication, organization, and analytical skills.</p>

<h3>The Role</h3>As a Professional Services Engineer , you will design, build and implement Cloudflare environments for BRIXIO's French-speaking enterprise and public-sector clients and help take them successfully into production. This is a hands-on implementation role covering onboarding, migration from existing CDN and WAF platforms, WAF and DDoS deployment, Zero Trust rollout, DNS cutovers, SASE and production hardening. You will work within properly planned and governed client projects. The Delivery Manager owns the project plan and delivery governance, while the Principal Architect provides technical authority and owns the overall design. Your responsibility is the build, validation and client-facing technical implementation . The client portfolio includes French banks, industrial groups, public bodies and media organisations. You will regularly work directly with their technical teams in French, explaining what you are implementing, why particular decisions have been made and how production changes will be managed. This is not a back-office engineering role . We are hiring at two levels: Senior Engineer: capable of owning a Cloudflare migration end to end and independently leading technical conversations with clients. Mid-Level Engineer: strong network/security fundamentals and implementation experience, with the opportunity to deepen Cloudflare expertise through structured training and certification.<p></p><h3>What You Will Do</h3>Cloudflare Implementation &amp; Migration<p></p><p>Configure and deploy Cloudflare environments across DNS, CDN and caching, WAF, DDoS mitigation, rate limiting, Bot Management, Zero Trust and Access, tunnels and SASE components . Deliver migrations from incumbent platforms, particularly Akamai and other CDN/WAF providers . Handle rule translation, traffic cutover planning, staged deployment and rollback design. Plan and execute production DNS cutovers , ensuring a validated rollback is available at every stage. Build and deliver pilots and proofs of concept, from individual applications through to full production rollouts. Test, validate and tune deployed environments, including cache-hit ratio, latency, WAF false positives and other client-relevant performance characteristics.</p><p>Client-Facing Technical Delivery</p><p>Lead technical working sessions with client teams in French, including workshops, configuration reviews, cutover rehearsals and go-live calls. Explain technical decisions, risks and implementation considerations clearly to both engineers and management stakeholders. Produce client-facing technical documentation in French and English , including configuration records, runbooks, cutover plans and project-closure documentation. Identify and raise technical or delivery risks as soon as they become visible rather than allowing them to surface late in the project.</p><p>Working Within the Delivery Model</p><p>Work according to the project plan established by the Delivery Manager. Provide clear and accurate progress updates and flag potential delays or blockers early. Escalate architecture and design questions to the Principal Architect rather than making unapproved architectural changes during delivery. Maintain accurate project timesheets and record effort against the appropriate projects. Identify and communicate potential out-of-scope client requests to the Delivery Manager. Deliver a structured handover into managed services at project closure, including complete documentation, runbooks and known risks, allowing the support team to operate the environment effectively from day one.</p><p>Collaboration &amp; Knowledge Sharing</p><p>Work with implementation engineers in Dubai and Poland, managed services teams in Morocco and the Philippines, and pre-sales and architecture teams in France. Use Zoho Projects and BrixioOne as the source of truth for project tasks, documentation and reporting. Contribute to BRIXIO's internal knowledge base and reusable implementation patterns and playbooks. Support managed services teams with escalations requiring deeper implementation expertise. Share technical knowledge across the wider delivery organisation.</p><p></p><h3>What We're Looking For</h3>Technical Foundation<p></p><p>You should have a strong practical understanding of: DNS, HTTP/HTTPS, TLS and certificates Proxies and reverse proxies Caching and CDN mechanics Web application architecture Origin infrastructure Cloud fundamentals across AWS, Azure or GCP You should be able to clearly explain what happens between a browser and an origin infrastructure and confidently troubleshoot problems across that path. You will also need a solid grounding in web application security, including: WAF concepts OWASP Top 10 Bot mitigation DDoS attack patterns Rate limiting You should be comfortable using technical troubleshooting tools including: curl dig traceroute Browser developer tools Packet capture tools where required You should also have scripting and automation capability using technologies such as Python, Bash or Terraform , together with experience working with REST APIs . Experience with Cloudflare Workers is a strong advantage.</p><p>Cloudflare Experience</p><p>For the Senior position , hands-on Cloudflare implementation experience is required. For the Mid-Level position , Cloudflare experience is a strong advantage but is not mandatory where you bring strong experience with comparable CDN, WAF or Zero Trust technologies . Candidates coming from platforms such as Akamai or other relevant CDN/security technologies can be considered where the underlying technical foundation is strong. BRIXIO provides access to Cloudflare University, partner-only training and funded certification to support continued development.</p><p>Delivery Experience</p><p>Senior Engineer 5+ years of experience implementing network, security or cloud infrastructure for external clients. Demonstrated experience owning technical delivery within client-facing projects. Hands-on Cloudflare implementation experience. Ability to independently lead technical client discussions and implementation activities.</p><p><br></p><p></p><p><strong>Desired Candidate Profile</strong></p><p></p><h3>What We're Looking For</h3>Technical Foundation<p></p><p>You should have a strong practical understanding of: DNS, HTTP/HTTPS, TLS and certificates Proxies and reverse proxies Caching and CDN mechanics Web application architecture Origin infrastructure Cloud fundamentals across AWS, Azure or GCP You should be able to clearly explain what happens between a browser and an origin infrastructure and confidently troubleshoot problems across that path. You will also need a solid grounding in web application security, including: WAF concepts OWASP Top 10 Bot mitigation DDoS attack patterns Rate limiting You should be comfortable using technical troubleshooting tools including: curl dig traceroute Browser developer tools Packet capture tools where required You should also have scripting and automation capability using technologies such as Python, Bash or Terraform , together with experience working with REST APIs . Experience with Cloudflare Workers is a strong advantage.</p><p>Cloudflare Experience</p><p>For the Senior position , hands-on Cloudflare implementation experience is required. For the Mid-Level position , Cloudflare experience is a strong advantage but is not mandatory where you bring strong experience with comparable CDN, WAF or Zero Trust technologies . Candidates coming from platforms such as Akamai or other relevant CDN/security technologies can be considered where the underlying technical foundation is strong. BRIXIO provides access to Cloudflare University, partner-only training and funded certification to support continued development.</p><p>Delivery Experience</p><p>Senior Engineer 5+ years of experience implementing network, security or cloud infrastructure for external clients. Demonstrated experience owning technical delivery within client-facing projects. Hands-on Cloudflare implementation experience. Ability to independently lead technical client discussions and implementation activities.</p><p>Mid-Level Engineer 3+ years of relevant experience in network, security or cloud environments. Alternatively, strong technical support or NOC experience combined with genuine implementation exposure. Strong technical fundamentals and the ability to develop deeper Cloudflare expertise.</p><p>For Both Levels</p><p>Experience working within a professional services, consultancy, MSP or systems integrator environment with committed project timelines. Experience with production cutovers or migrations under formal change control is a significant advantage. Confidence working directly with external clients.</p><p>Languages</p><p>Full professional fluency in both French and English is a hard requirement. French is the primary working language for this portfolio. You will conduct technical workshops, participate in cutover and go-live calls, and prepare client-facing technical documentation in French. English is required for collaboration with BRIXIO's international teams and work involving Gulf and Asian accounts. Both French and English will be assessed during the interview process.</p><p></p><h3>How You Work</h3>We are looking for someone who is: Rigorous and methodical when working with production environments. Disciplined about documenting configurations and changes as work progresses. Comfortable working directly with clients, including when communicating technical risks or problems. Honest about the limits of their knowledge and willing to involve the Principal Architect when appropriate. Able to distinguish between genuine technical blockers and issues that simply require additional implementation time. Comfortable working remotely within an international team spanning Morocco, France, the Gulf, Poland and the Philippines.<p></p>