Shipping representative Jobs - Casablanca Morocco

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Position:</b> Customer Service Representative Team Leader<p> </p> <p> </p> <b>Job Description:</b> <div> <b>About US:</b> </div> <div> <div> <div> <div> <p>Join our dynamic Customer Service Associates team at Arrow! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you!</p> <p>As part of our company s growth, <b>ARROW Morocco</b> is strengthening its teams and is looking for a <b>Customer Service Team Leader</b>.</p> <p> </p> <p> <b>What you will be doing at ARROW</b> </p> <p> <b>Customer Service Team Leader</b> is responsible for managing a team of Customer Service Representatives (CSR) and overseeing the order to invoice process to meet all related goals and objectives of both, Arrow and our Customer. Team Leader ensures and further develops the right service level to our customers in line with the company goals.</p> <p> </p> <p> <b>Customer Service Team Leader Arrow Electronics</b> </p> <p>As a Customer Service Team Leader at Arrow, you will be responsible for leading and developing a team of Customer Service Representatives to ensure operational excellence and high customer satisfaction.</p> <p> <b>Key Responsibilities:</b> </p> <ul> <li> <p>Coach, train, and support the CSR team to drive performance and engagement</p> </li> <li> <p>Monitor KPIs, identify areas for improvement, and manage resource allocation</p> </li> <li> <p>Oversee team performance and conduct annual appraisals</p> </li> <li> <p>Optimize and implement processes to enhance customer experience and sales support</p> </li> <li> <p>Handle transition management and coordinate quality-related issues</p> </li> </ul> <p> <b>Team Responsibilities Under Your Supervision:</b> </p> <ul> <li> <p>Manage order-to-invoice cycle and order management</p> </li> <li> <p>Ensure timely communication with customers and suppliers, providing post-sales support</p> </li> <li> <p>Drive on-time delivery and manage backlog changes in line with business goals</p> </li> <li> <p>Collaborate closely with Inside Sales, Product Management, Logistics, and Asset teams</p> </li> <li> <p>Oversee customer reserved inventory and maintain operational efficiency</p> </li> </ul> <b>Who are we looking for?</b> Typically you would have <b>3-5 years of previous experience in Customer Service area,</b> <p> Advance level of English plus one of the following languages in advance level, Spanish.</p> <p> Great communication and coordination skills,</p> <p> Good knowledge of MS Office</p> <p> Excel Knowledge in advanced level</p> <p> Excellent organizational skills and professional can do &amp; proactive attitude,</p> <p> Ability to handle demanding situations,</p> <p> Customer Service oriented mindset, proactive and innovative,</p> <p> Supply Chain and people management experience will be an advantage.</p> <p> </p> <b>What is in it for you?</b> Full Permanent contract, <p> Social advantages: CNSS, CIMR, Health insurance,</p> <p> Very good working atmosphere in a team of passionate collaborators,</p> <p> Work culture where you can make an impact,</p> <p> Dynamic environment with a <b>friendly work atmosphere</b>,</p> <p> Fast recruitment process,</p></div></div></div></div></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong ><font dir="auto" ><font dir="auto" >YOUR ROLE</font></font></strong></p> <p> </p> <p><font dir="auto" ><font dir="auto" >The Ocean Operations Administrator is responsible for managing import ocean freight operations.</font></font></p> <p> </p> <p> <strong><font dir="auto" ><font dir="auto" >WHAT YOU ARE GOING TO DO</font></font></strong> </p> <p> </p> <p> <strong><font dir="auto" ><font dir="auto" >Operations: Import File Processing</font></font></strong> </p> <p> <strong> </strong> </p> <ul> <li><font dir="auto" ><font dir="auto" >Contact made with Ceva to organize the transport</font></font></li> <li><font dir="auto" ><font dir="auto" >Pre-alert receipt (CFR or DDP)</font></font></li> <li><font dir="auto" ><font dir="auto" >Opening of the import file</font></font></li> <li><font dir="auto" ><font dir="auto" >Comparison of the data from the loading BL and that of the documents</font></font></li> <li><font dir="auto" ><font dir="auto" >Load tracking with the shipping company</font></font></li> <li><font dir="auto" ><font dir="auto" >Receipt of the arrival notice and invoice from the shipping company concerned</font></font></li> <li><font dir="auto" ><font dir="auto" >Entering shipping data into the ERP software</font></font></li> <li><font dir="auto" ><font dir="auto" >Sending the arrival notification to the customer</font></font></li> <li><font dir="auto" ><font dir="auto" >Exchange with the shipping company (payment of the invoice and obtaining the bill of lading / BL)</font></font></li> <li><font dir="auto" ><font dir="auto" >Delivery of the delivery note to the customer</font></font></li> <li><font dir="auto" ><font dir="auto" >Sending all LINEA documents for customs clearance of the goods</font></font></li> <li><font dir="auto" ><font dir="auto" >Sending delivery order</font></font></li> </ul> <p> </p> <p> <strong>Service clients</strong> </p> <p> <strong> </strong> </p> <p> <strong><font dir="auto" ><font dir="auto" >Customer support upstream, downstream, and throughout all operations</font></font></strong> </p> <ul> <li><font dir="auto" ><font dir="auto" >Maintaining effective communication with the client (information flow)</font></font></li> <li><font dir="auto" ><font dir="auto" >Sending information related to time files</font></font></li> <li><font dir="auto" ><font dir="auto" >Communication of situations/loading schedule</font></font></li> <li><font dir="auto" ><font dir="auto" >Provide client liaison (telephone, email, meetings, etc.)</font></font></li> </ul> <p> <strong><font dir="auto" ><font dir="auto" >Coordination with the various stakeholders</font></font></strong> </p> <ul> <li><font dir="auto" ><font dir="auto" >Communication with the various stakeholders (third parties)</font></font></li> <li><font dir="auto" ><font dir="auto" >Intervention in the event of incidents and disputes and proposal of appropriate solutions</font></font></li> </ul> <p> <strong><font dir="auto" ><font dir="auto" >Managing customer feedback (complaints, suggestions, etc.)</font></font></strong> </p> <ul> <li><font dir="auto" ><font dir="auto" >Receiving customer feedback (complaint, suggestion, etc.)</font></font></li> <li><font dir="auto" ><font dir="auto" >Study and Analysis of Internal Customer Feedback</font></font></li> <li><font dir="auto" ><font dir="auto" >Monitoring and communication of actions undertaken to the client.</font></font></li> </ul> <p> </p> <p> <strong><font dir="auto" ><font dir="auto" >Billing - Document verification and archiving</font></font></strong> </p> <p> <strong><font dir="auto" ><font dir="auto" >Billing</font></font></strong> </p> <ul> <li><font dir="auto" ><font dir="auto" >Control and validation of the documents in the file</font></font></li> <li><font dir="auto" ><font dir="auto" >Application of billing rates (Purchase-Sale)</font></font></li> <li><font dir="auto" ><font dir="auto" >Entering invoices into the ERP software</font></font></li> <li><font dir="auto" ><font dir="auto" >Issuing the invoice and verifying the attached documents</font></font></li> <li><font dir="auto" ><font dir="auto" >Sending the invoice to the customer</font></font></li> <li><font dir="auto" ><font dir="auto" >Receipt of acknowledgments</font></font></li> <li><font dir="auto" ><font dir="auto" >Monitoring of outstanding customer balances</font></font></li> <li><font dir="auto" ><font dir="auto" >Submitting a copy of the invoice to the accounting department</font></font></li></ul></div></section>

<p>Help Travelers When They Need It Most. Customer Service Representative Casablanca, Morocco | On-site | Full-time Most customer service roles are about answering questions. This one is about taking ownership. At Nuit e, our Customer Service team helps customers and travel partners navigate booking questions, unexpected changes, complaints, and time-sensitive issues. You ll communicate across phone, email, and ticketing channels, work with hotels and internal teams, and stay close to each case until the customer has a clear answer. If you re calm under pressure, communicate confidently in French, Arabic, and English, and genuinely enjoy helping people, you ll feel at home here. What you ll be doing As a Customer Service Representative, you ll help customers and partners find the right answer and move their cases forward. You ll: Handle customer and partner enquiries through phone, email, and ticketing channels. Listen carefully, understand the issue, and provide accurate information. Manage inbound and outbound communications. Investigate booking-related concerns, complaints, and disputes. Coordinate with hotels, partners, and internal teams to find solutions. Keep customers informed while their cases are being investigated. Maintain clear and accurate records of every interaction. Escalate complex cases while continuing to take ownership of the customer experience. Share recurring issues and ideas that could improve our tools and processes. Why this role is different This isn t a traditional call-centre role where success is measured only by how quickly you finish a conversation. You ll be part of an international travel technology company where every case may involve different partners, systems, and circumstances. You ll need to listen, investigate, collaborate, and communicate clearly. The objective isn t simply to close a ticket it s to help the customer reach the right outcome. The kind of problems you ll solve A customer contacts us because the information on their booking doesn t match what the hotel has received. What needs to be checked, who needs to be contacted, and how do you keep the customer informed? A customer is frustrated because their issue has not yet been resolved. How do you acknowledge their concern, regain their confidence, and move the case forward? You notice that several customers are contacting us about the same problem. Is it a communication issue, a process gap, or something that needs to be escalated to another team?</p><p><strong>Desired Candidate Profile</strong></p><p>We re looking for someone who Has 1 2 years of experience in customer service or a similar customer-facing role. Communicates confidently in French, Arabic, and English. Listens carefully and communicates with empathy and professionalism. Stays calm when handling complaints or time-sensitive situations. Takes ownership and follows through until a case is resolved. Has strong problem-solving and analytical skills. Is comfortable working across different systems and learning new tools. Has good data-entry, typing, and general computer skills. Is detail-oriented and able to manage several priorities. Is open to rotating day, night, weekend, and public-holiday shifts. Can work from our Casablanca office. Experience in travel, hospitality, B2B customer support, or platforms such as Zendesk is a plus, but it isn t essential.</p>

<p>As Arrow Global Components (AGC), a part of Arrow Electronics, we are a global leader in the distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to clients around the world. Our business is built on trusted, long-lasting relationships with industry leaders both suppliers and customers. We are currently looking for a Customer Service Representative (English Speaker) to join our team. In this role, you will support the Sales team by enhancing customer relationships through proactive management of the entire customer order lifecycle from clean order entry to invoicing and delivery. You will also manage customer-reserved inventory to meet shared goals for both Arrow and our customers. This position follows a hybrid work model from our office based in Casablanca . Your main responsibilities will include:<br>Managing the Order-to-Invoice process,<br>Communicating with customers and suppliers, providing after-sales support (primarily via email, occasionally by phone or chat),<br>Order management and backlog monitoring,<br>Handling and responding to customer requests and backlog changes,<br>Coordinating with internal departments such as Sales and Logistics,<br>Ensuring On-Time Delivery in line with customer and company targets,<br>Driving customer satisfaction and process efficiency.</p><p><strong>Desired Candidate Profile</strong></p><p>Proficiency in English<br>Solid knowledge of Microsoft Office , especially Excel (intermediate to advanced),<br>Previous experience in Customer Service ,<br>Excellent communication and coordination skills,<br>A customer-focused mindset,<br>Strong team player.</p>

<p>Principal Accountabilities Through primarily telephone interaction, this sales professional will support an account portfolio of valued customers to locate and secure the right products or services for their specific needs. Occasionally working with the Field Sales Representative, supplier partners, engineers, and other internal Arrow resources, the Account Specialist is to offer exemplary customer service and product knowledge expertise with an aim to expand marketshare, and grow our business. Daily activities of the role include, but are not limited to: Quote Bill of Materials (BOM) and ensure that registered pricing is reflected in all quotes. Systematically manage own assigned portfolio by taking proactive and regular actions related to sales and the administration of the account. Understand the Distributor Total Available Market (DTAM); Coordinate with internal corporate resource groups to ensure customer satisfaction. Be a team player by working collaboratively and synergistically with colleagues across Arrow. Demonstrated ability to influence and to interact at multiple levels of an organization. Identifying new sales opportunities by working with buyers and engineers to provide quotes, technical support and data sheets, and by placing purchase orders. Maintain accounts by providing customer service on orders. Other maintenance tasks include: tracking shipments, maintaining orders, managing backlog, expediting orders and trouble-shooting. Strategically manage assigned portfolio through competition analysis, research and profiling and interaction with engineers, ADRs, FSRs, and other Arrow resources within own territory. Providing after-sales service by ensuring the products arrival at the customer location in a timely fashion. Manage and sell to assigned accounts in assigned territory. Quote to customer specifications and needs on Arrow's entire line card. This job profile requires the assignment and participation in a sales compensation plan. A portion of OTE will be variable and tied to specific sales-related goals as set forth by Arrow.</p> <p>Job Complexity Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience Completes work under moderate supervision Likely to act as an informal resource for colleagues with less experience Identifies key issues and patterns from partial/conflicting data Takes a broad perspective to problems and spots new, less obvious solutions</p><p><strong>Desired Candidate Profile</strong></p><p>Experience / Education Typically requires a 2 year degree and 3 5 years of experience or High school graduate with equivalent related experience. May require specific certifications.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description Key Skills by Domain: Backend: .NET Core, REST APIs Frontend: Blazor, TypeScript Architecture: Application Structuring Delivery: CI/CD Integration Company Description Main Responsibilities: Design and develop robust and high-performance REST APIs with .NET Core. Develop user interfaces with Blazor and TypeScript. Structure and evolve the application architecture with a focus on maintainability and scalability. Integrate deliverables into CI/CD pipelines for reliable and automated deployment. Participate in technical decisions and code reviews within the team.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Bachelor's degree (Bac+3) or Master's degree (Bac+5) in computer science or equivalent.</font></font></li><li><font dir="auto" ><font dir="auto" >Significant experience in .NET Core development and REST API design.</font></font></li><li><font dir="auto" ><font dir="auto" >Good mastery of Blazor and TypeScript for frontend development.</font></font></li><li><font dir="auto" ><font dir="auto" >Sensitivity to application architecture and good code structuring practices.</font></font></li><li><font dir="auto" ><font dir="auto" >Knowledge of continuous integration (CI/CD) practices.</font></font></li><li><font dir="auto" ><font dir="auto" >Autonomy, rigor and a taste for working in a multidisciplinary team.</font></font></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Who we are <br> <p>Glovo is part of the Delivery Hero Group, the world s pioneering local delivery platform, our mission is to deliver an amazing experience fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p> Job Description <br> <p>In this role you will drive with the sales team new partners' sales in a high velocity sales environment delivering new partners business pipeline, closing deals , and quota against monthly, quarterly, and annual targets. You'll have the mission to build and manage a sales dream team, continuously training and improving them to reach ambitious goals in a hyper-growing tech startup. You will be leading part of the Glovo Sales Team, working closely with the Sales Manager coordinating with other teams</p> <p> <strong>Be a part of a team where you will:</strong> </p> <p>A sales team leader plays a crucial role in building a high performing team and achieving organizational goals. Here are some key responsibilities they must undertake:</p> <p> <strong>Team Building and Development:</strong> </p> <ul> <li>Recruit, train, and develop sales team members to ensure they have the skills and knowledge necessary to excel in their roles.</li> <li>Foster a positive and collaborative team environment to encourage teamwork, motivation, and high performance.</li> <li>Provide ongoing coaching, feedback, and support to team members to help them improve their sales techniques and achieve their targets.</li> </ul> <p> <strong>Setting Clear Goals and Expectations:</strong> </p> <ul> <li>Establish clear sales targets, quotas, and objectives for the team aligned with the overall business goals.</li> <li>Communicate expectations effectively to team members and ensure they understand their individual and collective responsibilities.</li> </ul> <p> <strong>Performance Monitoring and Management:</strong> </p> <ul> <li>Monitor the performance of individual team members closely, tracking their sales activities, progress, and results.</li> <li>Analyze key performance indicators (KPIs) such as conversion rates, average deal size, and sales pipeline metrics to assess team performance.</li> <li>Take proactive measures to address performance issues, provide support and guidance to underperforming team members, and implement corrective actions as necessary.</li> </ul> <p> <strong>Motivation and Recognition:</strong> </p> <ul> <li>Recognize and reward top performers to incentivize and motivate the team.</li> <li>Provide regular feedback and encouragement to boost morale and maintain motivation, especially during challenging times.</li> <li>Foster a culture of continuous improvement and celebrate team successes together.</li> </ul> <p> <strong>Alignment with Business Objectives:</strong> </p> <ul> <li>Ensure that the team's activities and initiatives are aligned with the organization's overall business plan and objectives.</li> <li>Regularly review and evaluate progress against business targets and adjust strategies as needed to stay on track.</li> <li>Provide timely and accurate reporting on sales performance, KPIs, and other relevant metrics to senior management and stakeholders.</li> </ul> Qualifications <br> <ul> <li>At least, 5 years of experience in high-performance sales</li> <li>Previous work experience in a startup / high-demanding environment is preferred</li> <li>Experience in training and motivating a sales team</li> <li>Knows Good Mastery of CRM usage (Salesforce is a plus)</li> <li>A highly motivated, results-driven, strategic thinker, with strong leadership and business fundamentals profile</li> <li>Strong communication skills with ability to influence and drive change</li> <li>Knowledge of Arabic, French and English</li> </ul> <p>We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!</p> <p> <strong>We believe driven talent deserves:</strong> </p> <ul> <li> Monthly Glovo credit to satisfy your cravings!</li> <li> Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!</li> <li> Monthly Glovo credit to satisfy your cravings!</li> <li> Online therapy and wellbeing benefits to ensure your mental well-being.</li> </ul> Additional Information <br> <p>-</p> <div></div></div></section>