Logistics Manager Jobs - Tangier Morocco

<p>The Outbound Flow Manager is responsible for overseeing vehicle logistics operations from manufacturing plants to delivery regions, ensuring smooth coordination between production, transport providers, and delivery performance across multiple transport modes (road, rail, sea).</p><p><strong>Activity description</strong></p><p>Logistics Operations Management : Monitor vehicle flows from production to delivery regions. Track bookings and pre-transport plans with Control Towers and logistics providers. Ensure transport capacity is aligned with needs (road, rail, sea).</p><p>Data Monitoring &amp; Reporting : Analyze production plans and logistics execution. Prepare daily and weekly dashboards and reports on logistics performance.</p><p>Coordination &amp; Communication : Interface with Control Towers, logistics providers, and internal teams. Participate in regular team meetings (daily/weekly). Report progress and issues to the client Business Manager .</p><p>Project Phases : Multi-year engagement divided into 3 phases (PHONE_NUMBER). Includes one 3-day trip to a client facility .</p><p><strong>Main deliverables</strong></p><ul><li>MEA FLOW file update</li><li>OBT Tracking</li><li>Weekly production monitoring</li><li>VIN blocking</li><li>Vessel follow-up update by VIN</li><li>Aggeing stock monitoring</li><li>Tracking of required locations in vessels</li></ul><p><strong>Main Interactions</strong></p><ul><li>Business Manager (Client ) : main technical contact.</li><li>Control Towers &amp; Logistics Providers: for transport execution.</li><li>Execution Manager (Service Provider): responsible for service delivery and reporting.</li><li>Internal Systems: eLIADE, CRONOS, Rapid Response, CLV, EOLE, OBT, GEFCO portal, PowerBI, Business Object.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Education: Master's degree (Bac + 5) in industrial engineering and logistics</font></font></p><p>Exp rience : Minimum 3 years in logistics or automotive.</p><p>Technical Skills</p><ul><li>Data collection &amp; processing</li><li>KPI Analysis &amp; reporting</li><li>Production monitoring and analysis</li><li>VIN Tracking &amp; Vehicle Status Analytics</li><li>Excel</li><li>Control-Tower Monitoring &amp; Booking Oversight</li><li>End-to-end outbound process</li><li>Expediting to Vessel Cut-offs</li><li>Load Planning &amp; Volume Calculation</li><li>Vehicle Inventory Management</li><li>Stakeholders coordination</li><li>Demand forecasting</li></ul><p>Soft Skills</p><ul><li>Problem-solving with a transversal approach.</li><li>Strong communication and presentation.</li><li>Agility, resilience, and a proactive mindset.</li><li>Fluent English (Bright Test B2); Italian is a plus.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a full-time Quality &amp; EHS Manager to join our greenfield launch and shape a world-class plant setting new standards in quality, safety and sustainability. You will define and drive the site s Quality &amp; EHS strategy from the ground up building robust systems, achieving key certifications (IATF 16949, ISO 14001) and embedding a zero-defect, zero-incident culture. This is a unique opportunity to lead a passionate team, influence every stage of our operational build-up and help establish a benchmark facility for excellence, continuous improvement and customer satisfaction.</p><p>Essential responsibilities (including but not limited to):</p><ul><li>Define and implement the plant s Quality &amp; EHS vision, strategy and budget (CAPEX &amp; OPEX), ensuring alignment with corporate policies, business goals and customer expectations.</li><li>Lead the Quality &amp; EHS function by providing direction, setting objectives, serving as the primary customer and stakeholder interface to achieve zero complaints, zero warranty issues and obtain/maintain certifications.</li><li>Ensure implementation, maintenance, and continuous compliance of Quality and EHS management systems (IATF 16949, customer requirements, ISO 14001, legal EHS regulations).</li><li>Conduct risk assessments and ensure system readiness for audits.</li><li>Drive all quality activities in sourcing, development and qualification of new suppliers and components.</li><li>Drive product and process quality performance by achieving plant KPIs, leading root cause analysis (5Why, Ishikawa) and deploying Lean problem-solving to ensure permanent improvements.</li><li>Promote and sustain a continuous improvement culture, identifying and executing improvement roadmaps across plant operations.</li><li>Develop, mentor and evaluate Quality &amp; EHS teams to ensure technical competence, motivation and succession readiness.</li><li>Promote cross-functional collaboration and Quality/EHS awareness at all plant levels through communication, coaching and participation in operational reviews.</li><li>Lead internal and external audit programs to verify system performance, identify gaps and ensure timely closure of findings.</li><li>Monitor plant Quality &amp; EHS performance, using data and KPI dashboards to report trends, define actions and escalate issues to management.</li></ul><p>Other responsibilities:</p><ul><li>Support training of plant teams on Quality &amp; EHS standards, tools and system requirements.</li><li>Provide Quality &amp; EHS support for change management, engineering trials and process transfers.</li><li>Manage external Quality &amp; EHS contractors and service providers to ensure compliance with SMO standards and performance expectations.</li><li>Prepare consolidated process and performance reports for Management and support decision-making with factual analysis.</li><li>Coordinate communication on Quality &amp; EHS matters during visits, audits, or customer reviews.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Required experience and education:</p><ul><li>At least 3 years' proven experience within the automotive industry as Quality &amp; EHS Manager.</li><li>Any experience working with Stellantis, demonstrating an understanding of their requirements and standards.</li><li>BAC+5, QHSE / Industrial / Technical Engineering degree.</li></ul><p>Your Must Haves:</p><ul><li>Demonstrated ability to manage automotive plant processes at a high level, with a strong track record in coordination and improvements.</li><li>In-depth knowledge and proficiency in Quality &amp; EHS management systems within the automotive industry.</li><li>Excellent leadership skills in support of a culture of innovation aligned with our strategic objectives.</li><li>Strong technical aptitude with a deep understanding of complex systems and processes.</li><li>Mastery of Quality core tools, Lean manufacturing tools and methods .</li><li>IATF certification and Stellantis audits experience in adherence to automotive industry standards</li><li>Advanced skills in MS Office and ERP systems</li><li>Exceptional time-management , ability to set task priorities meaningfully, and planning abilities to handle complex projects effectively</li><li>Ability to adapt quickly to a constantly changing environment</li><li>Excellent command of spoken and written English and French , enabling clear expression of complex ideas, concepts, thoughts and information</li><li>Commitment to ethical practices and maintaining confidentiality in all process activities</li></ul><p>Your Nice-to-Haves:</p><ul><li>Familiarity with setting up processes for new manufacturing facilities (greenfield, brownfield, startup)</li><li>Hands-on experience with SAP system</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" ><b>Job Description </b></font></font><div> <p><font dir="auto" ><font dir="auto" >We are looking for a </font></font><strong><font dir="auto" ><font dir="auto" >dynamic, committed, and motivated</font></font></strong><font dir="auto" ><font dir="auto" > individual with excellent communication and interpersonal skills. The person must be comfortable interacting with a variety of people, both internally and with clients.</font></font></p> <p><font dir="auto" ><font dir="auto" >The ideal candidate will also have a strong </font></font><strong><font dir="auto" ><font dir="auto" >commercial acumen</font></font></strong><font dir="auto" ><font dir="auto" > : the ability to understand customer needs, identify opportunities, promote our training offer and actively contribute to the development of this business.</font></font></p> <p> <strong><font dir="auto" ><font dir="auto" >Main tasks:</font></font></strong> </p> <ul> <li><font dir="auto" ><font dir="auto" >Participate in the development and promotion of training activities;</font></font></li> <li><font dir="auto" ><font dir="auto" >Identify and qualify customer needs;</font></font></li> <li><font dir="auto" ><font dir="auto" >Contribute to the preparation and monitoring of training offers;</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure coordination with trainers, clients and internal teams;</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in prospecting and developing new business opportunities;</font></font></li> <li><font dir="auto" ><font dir="auto" >To monitor actions and contribute to customer satisfaction and loyalty.</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >This is therefore not just an administrative or coordination role. We are looking for a </font></font><strong><font dir="auto" ><font dir="auto" >proactive, autonomous and development-oriented</font></font></strong><font dir="auto" ><font dir="auto" > person , capable of taking initiatives and contributing concretely to the growth of the business.</font></font></p></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Qualifications </b></p><div> <ul> <li><font dir="auto" ><font dir="auto" >Minimum Bac+3 in business, management, engineering or equivalent training;</font></font></li> <li><font dir="auto" ><font dir="auto" >Very good communication and presentation skills;</font></font></li> <li><font dir="auto" ><font dir="auto" >Good interpersonal skills and ease with clients;</font></font></li> <li><font dir="auto" ><font dir="auto" >Commercial fiber and interest for business development;</font></font></li> <li><font dir="auto" ><font dir="auto" >Sense of organization and ability to manage several subjects in parallel;</font></font></li> <li><font dir="auto" ><font dir="auto" >Dynamism, autonomy, commitment and initiative;</font></font></li></ul></div><p></p></section>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description Reporting to the Purchasing Manager, the Operational Buyer is responsible for the execution of operational purchasing activities, the management of local suppliers, and compliance with Group, tax, and local legal requirements. The role involves providing effective and responsive purchasing solutions to meet the operational needs of multiple sites and areas of activity.</font></font></p><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">General responsibilities of the position</font></font></h3><h4><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Operational purchasing</font></font></h4><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage end-to-end purchase requests from multiple sites, based on the level of urgency and operational priorities.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Carry out indirect purchases across different categories such as IT equipment, office supplies, services, fleet management, office facilities and fittings, staff transport and temporary staffing.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Initiate and manage local consultations, RFQs, tenders and sourcing activities when necessary, and collaborate with the Strategic Buyer on the same activities at WEMEA level for certain categories of global expenditure.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">to put in order forms and ensure the follow-up of deliveries as well as the execution of services on all sites.</font></font></li></ul><h4><br></h4><p>Qualifications</p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree (Bac+3) in Business Administration, Supply Chain, Purchasing or equivalent field.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">4-6 years of experience in operational purchasing or supplier management.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience required in a Free Zone environment as well as in import and customs clearance processes.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of local regulations regarding taxation, legal matters and procurement.</font></font></li></ul><h3>Comp tences</h3><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong skills in negotiation and supplier management.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to manage multiple categories of operational purchases as well as urgent requests.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication and stakeholder management skills.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong SD analytical and reporting capabilities.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">High level of autonomy and ability to make decisions while respecting policies and procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit and strong coordination skills.</font></font></li></ul><h3>Comp tences techniques</h3><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My mastery of ERP and purchasing systems.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Advanced proficiency in Microsoft Office: Excel, Word, PowerPoint, Outlook and BI tools.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience with purchasing reporting and analysis tools.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good understanding of purchasing, logistics and contract management.</font></font></li></ul><h3><br></h3><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree (Bac+3) in Business Administration, Supply Chain, Purchasing or equivalent field.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">4-6 years of experience in operational purchasing or supplier management.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience required in a Free Zone environment as well as in import and customs clearance processes.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of local regulations regarding taxation, legal matters and procurement.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong skills in negotiation and supplier management.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to manage multiple categories of operational purchases as well as urgent requests.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication and stakeholder management skills.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong SD analytical and reporting capabilities.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">High level of autonomy and ability to make decisions while respecting policies and procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit and strong coordination skills.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My mastery of ERP and purchasing systems.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Advanced proficiency in Microsoft Office: Excel, Word, PowerPoint, Outlook and BI tools.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience with purchasing reporting and analysis tools.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good understanding of purchasing, logistics and contract management.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Arabic: Native language</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">French: Current</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">English: Fluent</font></font></li></ul>

<p>Lead the APL2 / Customer Logistics team and manage daily customer requirements and priorities. Monitor customer EDI/releases, orders, backlogs and delivery schedules. Ensure customer demand is correctly reflected in the production planning and shipment priorities. Coordinate with Production to establish and follow the production plan according to customer demand, available capacity and material availability. Work closely with APL1 / Supplier Logistics to identify material shortages that could affect customer deliveries. Maintain clear visibility of customer coverage, safety stock, backlog and shortage risks by customer/project. Proactively escalate potential customer stoppages and establish recovery/action plans. Coordinate premium/urgent transportation when required while minimizing logistics costs. Ensure reliable communication with customers regarding delivery status, shortages and recovery plans. Lead daily logistics/customer-service follow-up and cross-functional escalation meetings when necessary. Monitor and improve KPIs such as OTD/customer delivery performance, backlog, premium freight, customer complaints and inventory. Support new projects, ramp-ups, production transfers and changes in customer demand. Drive continuous improvement and standardization within APL2 processes.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s or Master s degree in Logistics, Supply Chain, Industrial Engineering or equivalent. Solid experience in automotive customer logistics / customer service / production planning. Previous team leadership experience strongly preferred. Strong knowledge of SAP, MRP, EDI and production planning. Good understanding of automotive supply-chain requirements and customer escalation management. Strong analytical and problem-solving skills with the ability to work effectively under pressure. Excellent communication and cross-functional coordination skills. Fluent English required; French is highly desirable. Spanish is an advantage. Key Competencies Customer orientation | Leadership | Production planning | EDI &amp; SAP | Shortage management | Escalation management | Problem solving | Cross-functional coordination | KPI management | Continuous improvement</p>

<p>1. Verification of Allocated XF Claims Review XF claims assigned daily in CONFIRMED status. Compare the report data with information available in the claim damage card in OBT Stella and verify correctness. 2. Preparation of Pre-Invoices Complete the PRE-INVOICE template using information from the Debit/Credit report. 3. Communication with Dealers and Repairers Send PRE-INVOICE documents to dealers/repairers. Provide instructions regarding invoice issuance &amp; required actions in OBT Stella . 4. Invoice Validation Monitor automatic notifications when claim status changes to PRE-INVOICE . Download invoices submitted by dealers/repairers. Verify invoice accuracy. Save approved invoices in the designated location and update the tracking file with invoice numbers. Request from dealers/repairers to make corrections if any discrepancies are found. 6. Monthly Reporting Prepare monthly closure reports for each market. Ensure reports are completed by the 10th day of the following month. Verify the completeness and accuracy of reported data. 7. Settlement Support for Markets Prepare and send monthly closure reports. Submit approved invoices to the respective markets for settlement. Prepare and send settlement-related communications. Support markets on a rotational basis. 8. Hypercare Support Activities Raise Hypercare tickets for damage ID requiring status updates from PRE-INVOICE to CLOSED . 9. Cooperation with Markets and Finance Teams Contact markets to confirm invoice submission for accounting. Monitor charge reprocessing activities for responsible Logistics Providers (LPs). Follow up on missing documentation and resolve discrepancies.</p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Master's degree (Bac + 5) in industrial engineering and logistics</font></font></p><p>From 0 to 1 year of experience</p><p>Required Skills &amp; Competencies</p><ul><li>Strong attention to detail and accuracy when reviewing financial data and documentation.</li><li>Analytical skills with the ability to compare and validate data from multiple sources.</li><li>Good working knowledge of Microsoft Excel for reporting and data analysis.</li><li>Ability to work with web-based business systems, preferably OBT Stella or similar platforms.</li><li>Experience in preparing and validating financial documents such as pre-invoices and invoices.</li><li>Good command of English, both written and spoken.</li><li>Professional email communication skills.</li><li>Strong organizational and time-management skills.</li><li>Ability to follow established procedures and work instructions.</li><li>Ability to work independently and manage assigned tasks effectively.</li><li>Reliability and ability to meet deadlines, particularly for recurring monthly activities.</li><li>Strong collaboration and stakeholder management skills.</li><li>Problem-solving ability and capability to identify and resolve documentation discrepancies.</li></ul><p>Preferred Qualifications</p><ul><li>Previous experience in administration, finance, accounting, logistics, or claims management.</li><li>Basic understanding of transport damage claims and compensation processes.</li><li>Familiarity with invoicing and financial documentation workflows is a nice-to-have.</li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">MAIN MISSION: Contractual and financial management and monitoring of group bookings from the proposal, reservation, confirmation, and contract submission stages. Promote, sell, negotiate, and convert group requests to maximize occupancy and revenue for the Mövenpick Hotel &amp; Casino Malabata conference centers. Develop client portfolios across all segments, but especially the Corporate, Government, and MICE segments. In the absence of the Sales and Marketing Director, the Sales Manager will be responsible for: Monitoring the sales team, their achievements, and their objectives; Monitoring all administrative and technical files related to the sales department; Monitoring intra-departmental relationships; Monitoring ISO accounts, RFPs, and relationships with Mövenpick headquarters; Monitoring all functions, press kits, marketing, and client relations. Job Description: The primary responsibility is the sale and closing of all functions (Rooms, Banquet, Agencies, and Corporate, as well as points of sale) and ensuring maximum sales in the hotel's public areas. This includes the development and sale of restaurants in collaboration with the F&amp;B department. The role also involves participating in the development of the sales strategy, collaboration agreements, communication, and marketing. The role contributes to maximizing revenue. The incumbent handles all group reservation requests, adhering to chain performance standards with a friendly and professional approach. They organize and conduct hotel inspections to build client trust and convert bookings, while maximizing revenue. The incumbent drafts contracts, rigorously respecting hotel sales conditions. They work closely with other departments. He forwards the file to the operational departments via BEOs and ensures the client is properly taken care of. He ensures that clients respect their contractual commitments and takes all necessary and appropriate measures to defend the hotel's interests. He manages any disputes with the client regarding the cancellation policy. He prospects for new clients and identifies potential new clients through his contacts. He monitors and updates the files under his responsibility, entering any changes and necessary information into the operational departments using the Opera system, which he fully masters. He is responsible for monitoring the deposit payment schedule for the contract. He ensures that any changes in the group's revenue are taken into account and the corresponding deposits are made. He exchanges and provides the Accounting Department with all necessary information relating to deposits and invoicing for files.He informs the sales manager of any disputes or difficulties encountered with clients during execution.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A minimum of 4 years in a similar position in tourism/hospitality, with a degree in business/international business (Master's or equivalent). Customer relations: Possessing excellent presentation skills, the candidate must consistently demonstrate friendliness and courtesy to all individuals encountered during the course of their work. Finance/Budgets: The candidate must consistently demonstrate consideration for the company's interests, respecting and adhering to predefined budgets and procedures in place within the establishment. Teamwork: The candidate works closely with colleagues, completing and finalizing tasks initiated by other team members as needed. Communication: The candidate maintains courteous and clear communication with clients and colleagues. They must also prepare precise and clear activity reports. Standards &amp; Procedures: Knowledge and respect for the standards and procedures in place in the hotel.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Process Engineering &amp; Innovation Manager reports hierarchically to the Country Director. They visit sites to identify areas for improvement and promote new technologies. Their scope of action is national.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">GENERAL DUTIES OF THE POSITION:</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">TECHNICAL SUPPORT FOR PRODUCTION SITES:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">to support production in implementing appropriate, ergonomic, productive and repeatable control methods,</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Promote standard solutions and define specific solutions if necessary.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">to be a force for proposing improvements to our processes.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">OPERATIONAL MANAGEMENT:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Leveraging the supplier panel to internalize standard solutions on a national scale</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Leading a technical team that will be responsible for:</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">o Deploy standard solutions</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">o Drafting the specifications for specific equipment,</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">o Launch and monitor the implementation of the equipment,</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">o To receive, develop, validate and train the operators.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the maintenance of equipment</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">o Intervene in case of failure</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Promote our range of mainstream technical solutions internally and to clients in order to strengthen our differentiation.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify opportunities at customer sites for deploying innovative solutions such as: Spark</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">DEVELOPMENT OF TECHNICAL SKILLS:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To conduct a skills assessment of one's team,</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Create a skills assessment and monitoring grid,</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify training needs, in conjunction with human resources.</font></font></li></ul><p>Qualifications</p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Project monitoring</font></font></li><li>R daction CDC</li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to work with a network of technical service providers</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze a technical offer</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Facilitation and group work, listening skills</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Establish KPIs to monitor your activity</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical English, Proficiency in Microsoft Office.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Project monitoring</font></font></li> <li>R daction CDC</li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to work with a network of technical service providers</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze a technical offer</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Facilitation and group work, listening skills</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Establish KPIs to monitor your activity</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical English,</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My mastery of the Microsoft Office suite.</font></font></li></ul></div>

Description du poste <div> <p>Le Process Engineering &amp; Innovation Manager est hi rarchiquement rattach au directeur de pays.<br> Il intervient sur les sites afin d identifier les pistes d am liorations et promouvoir les nouvelles<br> technologies. Son p rim tre d action est national.</p> <p> <u> <strong>MISSIONS GENERALES DU POSTE :</strong> </u> </p> <p> <strong>SUPPORT TECHNIQUE AUX SITES DE PRODUCTION: </strong> </p> <ul> <li> tre en support de la production pour la mise en place de moyens de contr les adapt s, ergonomiques, productifs et r p tables,</li> <li>Promouvoir les solutions standards et d finir les solutions sp cifiques si n cessaire</li> <li> tre force de propositions pour am liorer nos process.</li> </ul> <p> <u> <strong>PILOTAGE OPERATIONNEL:</strong> </u> </p> <ul> <li>S appuyer sur le panel fournisseur afin d internaliser, l chelle du pays, les solutions standards</li> <li>Piloter une quipe technique qui sera responsable de :</li> <li>o D ployer les solutions standards</li> <li>o R diger les cahiers des charges des quipements sp cifiques,</li> <li>o Lancer et suivre la r alisation des quipements,</li> <li>o R ceptionner, mettre au point, valider et former les op rateurs. Assurer la maintenance des quipements</li> <li>o Intervenir en cas de d faillance</li> <li>Promouvoir en interne et chez les clients notre panel de solutions techniques mainstream afin de renforcer notre diff renciation</li> <li>Identifier chez les clients les opportunit s de deploiement de solutions innovantes tels que : Spark </li> </ul> <p> <u> <strong>DEVELOPPEMENT DES COMPETENCES TECHNIQUES:</strong> </u> </p> <ul> <li>R aliser l valuation des comp tences de son quipe,</li> <li>Cr er une grille d valuation et de suivi des comp tences,</li> <li>Identifier les besoins en formation, en lien avec les ressources humaines.</li></ul></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li>Suivi projet</li> <li>R daction CDC</li> <li>Capacit travailler avec un r seau de prestataire technique</li> <li>Analyser une offre technique</li> <li>Animation et travail de groupe, capacit d coute</li> <li>Mettre en place des KPIs de suivi de son activit </li> <li>Anglais technique,</li> <li>Ma trise du pack office.</li></ul></div>

<p>Supervises the daily operations of the Spa and ensures the smooth running of the department. Ensures the quality of services and compliance with the establishment's service standards. Welcomes clients and ensures their satisfaction throughout their Spa experience. Coordinates the daily activities of the team and ensures efficient organization of operations. Monitors compliance with care protocols, internal procedures, and LQA (Leading Quality Assurance) standards. Manages reservations and ensures optimal occupancy of treatment rooms and Spa facilities. Monitors cleanliness, hygiene, and presentation of treatment rooms, common areas, and Spa equipment. Manages customer complaints professionally and implements appropriate corrective actions. Ensures good information flow within the team and effective communication with the hotel's various departments. Participates in the training and integration of new employees.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma Bac+2 in Hotel Management, Management, Wellness or equivalent field.</p><p>3 to 5 years of professional experience, including at least 2 years in a similar role, ideally within a high-end hotel or an establishment of the same standing.</p><p>Technical Skills</p><ul><li>Good knowledge of Spa operations and luxury establishment quality standards.</li><li>Good command of reception, reservation, and customer relations techniques.</li><li>Ability to supervise daily operations and coordinate team activities.</li><li>Good knowledge of care protocols and wellness products.</li><li>Mastery of LQA (Leading Quality Assurance) standards with the ability to ensure their daily application.</li><li>Good knowledge of hygiene and safety standards and procedures applicable to wellness areas.</li></ul><p>Personal Qualities</p><ul><li>Excellent sense of service and strong customer orientation.</li><li>Excellent communication and coordination skills.</li><li>Organizational skills, rigor, and attention to detail.</li><li>Ability to supervise and support teams on a daily basis.</li><li>Responsiveness, autonomy, and ability to manage priorities.</li><li>Team spirit, sense of responsibility, and ability to solve problems professionally.</li></ul><p>Languages</p><ul><li>Excellent command of French and English, both spoken and written.</li><li>Proficiency in a third language is an asset.</li></ul>