Systems Engineer

Telio Group - المغرب - Rabat-Sale

Tasks

  •  Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas; following the software development lifecycle
  • Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions
  • Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
  • Prepare and install solutions by determining and designing system specifications, standards and programming
  • Improve operations by conducting systems analysis; recommending changes in policies and procedures
  • Protect operations by keeping information confidential
  • Provide information by collecting, analyzing and summarizing development and service issues
  • Accomplish engineering and organization mission by completing related results as needed
  • Support and develop software engineers by providing advice, coaching and educational opportunities
  • Mentor junior and mid-level engineers
  • Collaborate with team to brainstorm and create new products
  • Work collaboratively with others to achieve goals
  • Training the Customers on sites
  • Design and deploy functional networks (LAN, WLAN, WAN)
  • Annual sites visit and Site visit reports
  • Report any technical issue or request from the customer
  • Send a weekly report about the sites visit and projects /operational progress report to management
  • Setup, configuration, troubleshooting and maintenance, servers, routers and other network devices
  • Escalate any unsolved or change request issue directly to the first level and follow up
  • Defining engineers roles in sites and creating checklist for the sites visits
  • Supporting and educating our Second Level Support in close contact with our customers
  • Monitor system operation to detect potential problems
  • Document design specifications, installation instructions, and other system-related information
  • Work closely with other IT Teams in an international environment
  • Responding to the Clients calls, requests and complaints on time with professionalism


Education/Work Experience


  • B.Sc. in Computer Science or a similar education
  • At least 3-5 years of experience in a comparable role
  • Deep knowledge of Windows operating Systems including Server, Back office products and Workstations
  • Good knowledge of Confluence/Jira
  • Good Scripting skills
  • Good network knowledge
  • Experience in supporting an international IT environment
  • Experience with virtualization and containerization
  • Experience with monitoring systems
  • Experience with Mobile Device Management
  • MCSA/MCSE/MCTIP certification
  • ITIL certification is a plus
  • Excellent communication skills in English
  • Ability to provide support in an international environment 


To apply for the position

Please send your CV/resume and letters of interest by email to: [اضغط هنا لمشاهدة البريد اﻹلكتروني]

تاريخ النشر: ٢٠ أكتوبر ٢٠٢٠
الناشر: LinkedIn
تاريخ النشر: ٢٠ أكتوبر ٢٠٢٠
الناشر: LinkedIn