NALCO An Ecolab Company jobs

<p>Ecolab is seeking a <b>Logistics Supervisor</b> to join and lead a hard-working team of associates at our <b>Ain Sbaa </b> location. As a Logistics Supervisor, you will ensure safety, quality and productivity metrics are met while leading various process improvement projects and participating in cross-functional teams on warehouse and network design initiatives. </p> <p> </p> <p> <b>What s in it For You:</b> </p> <ul> <li>The ability to impact and shape your career with a company passionate about growth</li> <li>Access to best-in-class resources, tools, and technology</li> <li>Thrive in a company that values sustainability, drives a safety-focused culture and has been recognized as one of the most ethical companies in the world</li> <li>Comprehensive benefits packages in line with market and industry standards</li> </ul> <p> </p> <p> <b>What You Will Do:</b> </p> <ul> <li>Lead a team of <b>2 Logistics associates</b> holding them accountable to savings and productivity standards</li> <li>Oversee logistics activities including inventory control, warehousing, transportation, logistics planning, order processing and customer service</li> <li>Partner with cross-functional teams in Quality, Planning, Procurement and Manufacturing to proactively identify and resolve quality and service issues relating to logistics operations</li> <li>Assist in developing the site logistics budget with a focus on continuously improving year over year performance against metrics</li> <li>Coordinate operational redesign projects to improve performance and meet customer needs</li> <li>Monitor fixed assets and coordinate implementation of approved capital improvement projects in your functional areas</li> <li>Communicate standard logistics metrics to direct reports</li> <li>Resolve quality, service &amp; cost issues</li> <li>Support oversight of inventory levels</li> <li>Additional Job Duties as assigned</li> </ul> <p> </p> <p> <b>Minimum Qualifications:</b> </p> <ul> <li>Bachelor s Degree OR High School Diploma or equivalent/GED and 4 years of experience in a manufacturing, logistics or related environment</li> <li>2 years of previous supervisory experience in a manufacturing or logistics environment</li> <li>Immigration sponsorship not available for this role</li> </ul> <p> </p> <p> <b>Preferred Qualifications:</b> </p> <ul> <li>Bachelor s degree in Logistics, Supply Chain, Transportation, Business or a related field of study</li> <li>Proficiency with SAP, MS Access, and Excel</li> <li>Previous project management experience</li> <li>Exposure to TPM and/or Lean Manufacturing principals</li> <li>Strong written and verbal communication skills</li> <li>Ability to exercise independent judgement, think critically and work well in cross-functional teams</li> </ul> <p> </p> <p> <b>About Ecolab</b> </p> <p>A trusted partner at nearly three million customer locations spanning over 170 countries, Ecolab is the global leader in water, hygiene and infection prevention solutions and services. Our team delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets.</p> <p> </p> <p>When you come to work at Ecolab, you get to take on some of the world s most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a highly experienced Senior Customer Service Lead to elevate our customers' experience. We need someone who can not only lead with expertise but also elevate our customer service standards to new heights. This is a strategic and operational leadership position, building, improving, maintaining relationships with internal and external partners are the keys for this role. You will be the champion of internal &amp; external customer care experience, driving service excellence, leading transformation initiatives, and ensuring seamless coordination across Sales, Supply Chain, Logistics, and Operations. This position plays a critical role in shaping the customer journey &amp; delivering exceptional customer care experience Key Responsibilities Customer Service Operations Leadership Daily support to the field associates, technical support, inquiries. Build and maintain strong relationships with field associates. Ensure efficient coordination with Supply Chain, Logistics, Demand planning and Warehouse teams to guarantee smooth order fulfillment. Ensure great coordination with Finance, Credit &amp; Cash Collection team to support the cash flow Optimize workflows to reduce response times, ensure accuracy, and enhance customer satisfaction. Resolve escalated customer issues and complex service challenges. Drive revenue growth within the portfolio managed by the Customer Service team. Contribute to team meetings and business partner meetings Master Data management Account creation &amp; update Pricing maintenance Handle Admin tasks Send Invoicing &amp; POD s mails to a list of Customers Call handlings &amp; support order entry Customer Experience &amp; Continuous Improvement Lead customer business reviews and implement structured feedback loops. Partner with Sales and Business Development teams to support account expansion. Analyze service data to identify trends and opportunities for improvement. Lead continuous improvement initiatives to elevate service reliability and efficiency. Stay updated on best practices, technologies, and tools shaping modern customer service. Seek opportunities to find efficiencies and recommend process improvements Complaint management People Leadership &amp; Development Strengthen cross-functional alignment with Sales, Finance, Product, and Supply Chain teams. Promote professional development, retention initiatives, and team well-being. Effective cooperation with peers Ensure good working relationships with all local members, Role model for behaviors and company values (Leadership Model - Leading to Thrive) Competencies Logistic background Accountability Customer Focus Peer Relationships Problem Solving Drive for Results Time Management Process Management Continuous Improvement Functional and Technical Skills Business Acumen Conflict Handling Self-awareness and development Emotional Intelligence Effective Communication Change Management Approach Analytical skills Requirements Prerequisite: Min 3 years to 5 years of relevant work experience Fluent English Fluent French Strong ERP knowledge Strong Logistics skills Advantage: Previous experience as business sales assistant or Key account specialist.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Prerequisite: Min 3 years to 5 years of relevant work experience Fluent English Fluent French Strong ERP knowledge Strong Logistics skills Advantage: Previous experience as business sales assistant or Key account specialist.</p><p></p></section>