Activity Supervisor Jobs
1331 Jobs Found
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Recruitment and Integration Officer is responsible for recruiting and supporting new employees within the hotel. She is involved in the entire process, from identifying needs with department heads to the integration and ongoing support of new hires. In doing so, she helps ensure teams are aligned with the quality, service, and customer experience standards specific to the hotel industry.</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collection and analysis of recruitment needs</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Gather staffing needs from department heads: reception, floors, catering, kitchen, maintenance, administration, etc.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify the skills and qualities required for each position.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in defining and updating job descriptions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Anticipate recruitment needs related to activity, seasonality and turnover.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sourcing and recruitment</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Write and distribute job offers across different media.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Actively search for candidates via job boards, social networks, CV databases, schools and specialized organizations.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To build and develop a pool of candidates.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in job fairs, job dating events and professional events.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Conduct initial telephone screenings and interviews.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Evaluate skills, motivation, interpersonal skills and alignment with the institution's values.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Submit the applications to the relevant officials.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Follow up with candidates until they are hired.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Administrative management of hiring</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare the administrative files for new employees.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the preparation of employment contracts and hiring documents.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with internal procedures and applicable regulations.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure the administrative follow-up of entries.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate information with the various relevant departments.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Integration of new employees</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare and organize the integration process.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Welcoming new employees on their first day.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Present the establishment, its organization, its values and its operating rules.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organize presentations to teams and department heads.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure that the equipment, uniforms, badges and documents required for the position are handed over.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate the training and support necessary for taking up the position.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure follow-up on integration during the trial period.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Gather feedback from new employees and managers.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Employee loyalty and employer branding</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in improving the employee experience.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify the difficulties encountered by new employees.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the implementation of actions that promote team loyalty.</font></font></li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of service and confidentiality</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent interpersonal skills</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organization and rigor</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Responsiveness and adaptability (dynamic environment)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree (3 years of higher education) or Master's degree (5 years of higher education) in Human Resources, Management or equivalent</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">2 to 5 years of experience in HR, ideally in the hospitality or service sector</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluency in French and English (another language is a plus)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Hours vary depending on the hotel's activity.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Occasional availability in the evenings/weekends</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Multicultural and demanding environment</font></font></li></ul>
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<b>Position:</b>Inside Sales Associate (German speaker)<br><br><b>Job Description:</b><p><b><span>About US:</span></b></p><br><br><p><b><span>Arrow Enterprise Computing Solutions</span></b><span>, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.</span></p><br><br><p><span>As part of its growth, <b>ARROW BSC</b> is strengthening its teams and is looking for an <b>Inside Sales associate (</b></span><b><span>German speaker</span></b><b><span>)</span></b><span>,</span></p><br><br><br><p><b><span>What you will be doing at ARROW:</span></b></p><br><br><ul><li><p><span>Maintain customer, lead, and sales activity data in the CRM system by entering, organizing, and maintaining it accurately,</span></p><br><br></li><li><p><span>Providing administrative support to the sales team,</span></p><br><br></li><li><p><span>Handling Vendor requests and issues related to orders</span></p><br><br></li></ul><br><p><b><span>Who are we looking for:</span></b></p><br><br><ul><li><p>Fluent level in <b><span>German and English</span></b></p><br><br></li><li><p>Excellent written and oral communication skills,</p><br><br></li><li><p>Ability to work in teams and collaborate with other departments,</p><br><br></li></ul><br><p><b><span>What is in it for you?</span></b></p><br><br><ul><li><p>Full Permanent contract,</p><br><br></li><li><p>Social advantage: CNSS, CIMR, Health insurance,</p><br><br></li><li><p>Very good working atmosphere in a team of passionate collaborators,</p><br><br></li><li><p>Work culture where you can make an impact,</p><br><br></li><li><p>Working within an international organization, recognized worldwide in its sector.</p><br><br></li></ul><br><p>#LI-FR2</p><br><br><br><br><b>Location:</b>MA-Casablanca, Morocco (Boulevard Al Quods)<br><br><b>Time Type:</b>Full time<br><b>Job Category:</b>Sales<br> </div>
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<b>Position:</b>Inside Sales Associate (German speaker)<br><br><b>Job Description:</b><p><b><span>About US:</span></b></p><br><br><p><b><span>Arrow Enterprise Computing Solutions</span></b><span>, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.</span></p><br><br><p><span>As part of its growth, <b>ARROW ECS </b>is strengthening its teams and is looking for an <b>Inside Sales Associate (</b></span><b><span>German speaker</span></b><b><span>)</span></b><span>,</span></p><br><br><br><p><b><span>What you will be doing at ARROW:</span></b></p><br><br><ul><li><p><span>Maintain customer, lead, and sales activity data in the CRM system by entering, organizing, and maintaining it accurately,</span></p><br><br></li><li><p><span>Providing administrative support to the sales team,</span></p><br><br></li><li><p><span>Handling Vendor requests and issues related to orders</span></p><br><br></li></ul><br><p><b><span>Who are we looking for:</span></b></p><br><br><ul><li><p>Fluent level in <b><span>(German)</span></b></p><br><br></li><li><p>Excellent written and oral communication skills,</p><br><br></li><li><p>Ability to work in teams and collaborate with other departments,</p><br><br></li></ul><br><p><b><span>What is in it for you?</span></b></p><br><br><ul><li><p>Full Permanent contract,</p><br><br></li><li><p>Social advantage: CNSS, CIMR, Health insurance,</p><br><br></li><li><p>Very good working atmosphere in a team of passionate collaborators,</p><br><br></li><li><p>Work culture where you can make an impact,</p><br><br></li><li><p>Working within an international organization, recognized worldwide in its sector.</p><br><br></li></ul><br><br><br><br><b>Location:</b>MA-Casablanca, Morocco (Boulevard Al Quods)<br><br><b>Time Type:</b>Full time<br><b>Job Category:</b>Sales<br> </div>
<font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Company description</b></font></font><br> <p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. </p> <p>We partner with many business actors and stakeholders, which opens career opportunities in many areas, directly or indirectly linked to the properties' activity.</p> <b><br> </b><div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Job Description</b></font></font></div> <br> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Missions:</font></font></strong> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Assist the Chef de Partie in the organization and daily management of the position.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the setup, preparation, cooking, plating and sending of the dishes.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare dishes in accordance with the recipes, technical specifications and quality standards of the establishment.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the quality, presentation, taste and consistency of the preparations before they are sent out.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">to be able to ensure the smooth running of the position in the absence of the Head of Party.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To return and supervise certain tasks assigned to the Kitchen Assistants and to support them in their progress.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Control the quality and freshness of the raw materials used.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with product storage, preservation and rotation procedures.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the proper management of stocks and report supply needs to your superiors.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to cost control by limiting losses, waste and food waste.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Keep your workstation, equipment and utensils clean, organized and in good condition.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure strict compliance with HACCP standards, hygiene rules, food safety and workplace safety.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in cleaning and tidying the kitchen before, during and after service.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure good coordination with other members of the brigade in order to guarantee a smooth and efficient service.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Demonstrate flexibility and be able to work in different sections of the kitchen according to operational needs.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Report any anomalies concerning products, equipment or the organization of the service to your superiors.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perform any other reasonable task assigned by the Chef de Partie, the Sous-Chef or the Head Chef within the scope of their duties.</font></font></li> </ul> <br> <div>Qualifications</div> <br> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training in cooking, catering or hospitality.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good mastery of culinary techniques and methods of preparation and cooking.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of hygiene and food safety standards.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to organize one's workstation and work effectively during periods of high activity.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to support and guide clerks.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of organization, rigor and attention to detail.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit, responsiveness and good communication.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Passion for cooking and a desire to develop one's skills.</font></font></li> </ul> <br> <div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Additional information</font></font></div> <br> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sofitel Royal Bay Resort Agadir</font></font></p>
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Job : <p>As part of the development of our activity, we are looking for English-speaking customer service representatives to receive calls.</p><br><br><p><strong>Your mission will be to:</strong></p><br><br><ul><li>Ensure the welcome, identification, and handling of the customer's request</li><li>Analyze the customer's needs in order to provide advice and</li><li>The necessary assistance.</li><li>Ensure the achievement of sales objectives as well as the handling of complaints</li></ul> <br> <br> Required profile : <p><strong>You meet the following requirements:</strong></p><br><br><ul><li>Associate's degree (DEUG, license, or equivalent) minimum, preferably in foreign languages;</li><li>Perfect command of French</li><li>Command of a second language, English</li><li>You have excellent interpersonal skills, good active listening and communication skills, and the ability to work in a team.</li></ul> <br><br> </div>
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Job : <p>Reporting to Management, your main tasks are as follows:</p><br><br><ul><li>To manage the network of gas stations in your region;</li><li>To ensure the development of the network by creating new service stations;</li><li>To develop sales volume of fuels and lubricants;</li><li>To continuously improve customer satisfaction;</li><li>To prospect and bring in new clients for each B2B market segment;</li><li>To ensure continuous monitoring of the competition;</li><li>To produce and analyze performance tracking dashboards for your commercial activity.</li></ul> <br> Required profile : <p>Education:</p><br><br><p>Graduated from a major Business or Engineering School, you have experience in a commercial role and have at least 3 years of experience in managing and running a distribution network.</p><br><br> <br><br> </div>
<p>As a Senior Level 2 Support Lead, you are responsible for the operational management of technical support for a critical application scope. You will lead a multidisciplinary team composed of N2 support engineers, an automation tester, and an ELK expert. You will also be responsible for the implementation and improvement of monitoring and observability practices, particularly for Tibco flows, in liaison with client-side top management.</p><p>Minimum 6 years of experience in application support and/or monitoring, with at least 2 years in a coordination or lead role.</p><p>Technical Skills: Operational Management & Coordination: Ensure supervision and prioritization of level 2 incidents, requests, and problems. Lead the team's daily activity (planning, coordination, SLA monitoring). Organize and facilitate team rituals (daily stand-ups, weekly reviews, steering committees). Monitoring & Observability: Be proactive in defining, implementing, and improving supervision KPIs and system performance monitoring, especially for Tibco flows. Collaborate with the ELK expert to ensure proactive monitoring and better observability. Participate in the industrialization of support through dashboards, intelligent alerts, automation, and documentation. Client Relationship & Transverse Coordination: Be the primary client contact for all matters related to support, monitoring, and continuous improvement. Escalate critical alerts, propose action plans, and document remediation plans. Participate in governance committees and drive the identification of high-value initiatives.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 6 years of experience in application support and/or monitoring, with at least 2 years in a coordination or lead role.</p><ul><li><strong>Technical Skills:</strong></li><li><strong>Operational Management & Coordination:</strong> Ensure supervision and prioritization of level 2 incidents, requests, and problems. Lead the team's daily activity (planning, coordination, SLA monitoring). Organize and facilitate team rituals (daily stand-ups, weekly reviews, steering committees).</li><li><strong>Monitoring & Observability:</strong> Be proactive in defining, implementing, and improving supervision KPIs and system performance monitoring, especially for Tibco flows. Collaborate with the ELK expert to ensure proactive monitoring and better observability. Participate in the industrialization of support through dashboards, intelligent alerts, automation, and documentation.</li><li><strong>Client Relationship & Transverse Coordination:</strong> Be the primary client contact for all matters related to support, monitoring, and continuous improvement. Escalate critical alerts, propose action plans, and document remediation plans. Participate in governance committees and drive the identification of high-value initiatives.</li></ul><p><strong>Technical Skills:</strong> Solid mastery of ITIL processes (incidents, problems, changes). Knowledge of observability solutions: ELK stack, Grafana, Kibana, etc. Good understanding of application flow and integration architectures (e.g., Tibco, ESB). Ability to define relevant KPIs to measure application health, performance, and support responsiveness. Experience with ITSM tools (ServiceNow, Jira).</p><p><strong>Personal Qualities:</strong> Strong leadership and communication skills. Ability to prioritize and make decisions. Analytical mind, rigor, and customer service orientation.</p><p><strong>Languages:</strong> Fluent French. Professional English required.</p>
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<p><strong>OFR Bulk Operations & Customer Service Specialist</strong></p><br><br> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p><br><br> <p>DHL Global Forwarding has an opening for <strong>OFR Bulk Operations & Customer Service Specialist </strong>in Morocco. In this role, you will Ensure the delivery from A-Z of all the operations process related to OFR shipments.</p><br><br> <p><strong><em>Join us in connecting people and improving lives! </em></strong></p><br><br> <p><strong>In this OFR Bulk Operations & Customer Service Specialist position </strong></p><br><br> <ul> <li>You will handle day-to-day shipments and operational activities for Bulk Ocean Freight, including both import and export shipments.</li> <li>You will liaise with origin and destination offices for forecasts and maintain regular communication with the Sales Department and Department Supervisor.</li> <li>You will place booking orders with shipping lines through the appropriate systems.</li> <li>You will ensure that all shipments comply with customs regulations in Morocco and other applicable country regulations.</li> <li>You will send Bill of Lading (BL) instructions to shipping lines and verify that all information on the Bill of Lading is accurate and complete.</li> <li>You will coordinate with depots for the fitting of flexitanks and arrange container pickups with truckers according to customer requirements and timelines.</li> <li>You will coordinate with customs brokers to manage customs clearance formalities.</li> <li>You will check and prepare all necessary documentation required for export, import, and customs clearance processes.</li> <li>You will issue customer invoices within 4 days of departure for exports and within 3 days of arrival for imports.</li> <li>You will ensure the timely collection of containers from shipping line depots.</li> <li>You will provide customers with complete and accurate information in a timely manner.</li> <li>You will coordinate daily operations and the movement of goods, including hazardous cargo.</li> <li>You will prepare all shipping documents accurately and on time and identify the most appropriate transport mode in consultation with customers.</li> <li>You will ensure all required documents are delivered on time to customers, brokers, shipping lines, and truckers.</li> <li>You will maintain optimal levels of customer satisfaction.</li> <li>You will monitor and control file performance, including gross profit (GP), costs, and revenue.</li> <li>You will consolidate monthly operational data for KPI reporting and analyze performance trends.</li> <li>You will have the responsibility and authority to approve or reject non-conforming freight and containers.</li> <li>You will handle customer complaints and work closely with shipping lines and the station network to implement corrective actions whenever issues or challenges arise.</li> </ul> <p><strong>Qualifications & Experience</strong></p><br><br> <ul> <li>2-4 Years of experience</li> <li>Bachelor’s Degree or equivalent experience/qualification</li> </ul> <ul> <li>Fluent in English, French, and Arabic</li> </ul> <p><strong>We offer:</strong></p><br><br> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development.</li> <li>Competitive salary.</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p><br><br> <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html</p><br><br> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p><br><br> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p><br><br> <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p><br><br> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p><br><br> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p><br><br> <p> #LI-MEA</p><br><br><br> </div>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: The Recruitment and Integration Officer is responsible for recruiting and supporting new employees within the hotel establishment. They are involved in the entire process, from identifying needs with department heads to the integration and follow-up of new employees. They thus contribute to ensuring teams are adapted to the quality, service, and customer experience requirements specific to the hotel industry. Gathering and analyzing recruitment needs: Collect staffing needs from department heads: reception, housekeeping, food and beverage, kitchen, maintenance, administration, etc. Identify the skills and qualities required for each position. Participate in defining and updating job descriptions. Anticipate recruitment needs related to activity, seasonality, and turnover. Sourcing and recruitment: Write and distribute job postings on various platforms. Actively search for candidates via job boards, social networks, CV databases, schools, and specialized organizations. Build and develop a pool of candidates. Participate in job fairs, speed-dating events, and professional events. Conduct initial telephone screenings and interviews. Evaluate skills, motivation, soft skills, and alignment with the company's values. Present applications to the relevant managers. Follow up with candidates until they are hired. Administrative management of hiring: Prepare administrative files for new employees. Participate in the preparation of employment contracts and hiring documents. Ensure compliance with internal procedures and applicable regulations. Manage the administrative follow-up of onboarding. Coordinate information with the various departments involved. Integration of new employees: Prepare and organize the onboarding process. Welcoming new employees on their first day. Presenting the establishment, its organization, values, and operating procedures. Organizing introductions to teams and department heads. Ensuring the distribution of equipment, uniforms, badges, and documents necessary for the position. Coordinating training and support necessary for onboarding. Monitoring integration during the probationary period. Gathering feedback from new employees and managers. Employee Retention and Employer Branding: Participating in improving the employee experience. Identifying difficulties encountered by new employees. Contributing to the implementation of initiatives that promote team retention. Enhancing the establishment's image and career opportunities to candidates. Developing relationships with hotel management schools, training centers, and employment partners. HR Monitoring and Reporting: Update recruitment and onboarding tracking spreadsheets. Monitor key performance indicators:Number of recruitments, recruitment times, turnover, probationary period, etc. Prepare regular reports for Management and/or the HR department. Propose actions to improve recruitment and integration processes.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualifications: Strong sense of service and confidentiality; excellent interpersonal skills; organized and meticulous; responsive and adaptable (dynamic environment); team player; Bachelor's degree (Bac +3) or Master's degree (Bac +5) in Human Resources, Management, or equivalent; 2-5 years of HR experience, ideally in the hotel or service sector; fluency in French and English (another language is a plus); variable hours depending on hotel activity; occasional evening/weekend availability; multicultural and demanding environment</font></font></p>
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Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.
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<br> Job : <p>The Sales Manager defines and implements the overall commercial strategy for the entire activity of<br>Reinforcements and steel processing.<br>You are the driver of sales and profit growth. You negotiate major accounts contracts<br>with major construction companies, general contractors, prefabricators, and infrastructure developers.<br>You manage the technical and sales team and work in close synergy with the Design Office<br>and Production to maximize the conversion rate of offers.</p><br><br><p>Commercial Strategy & Pricing Policy Definition - Develop the commercial policy for the Reinforcements activity in line with the strategic vision of the General Management.<br>- Define the pricing policy, tonnage price lists, and shaping rates, taking into account market price fluctuations.<br>- Set volume objectives (tonnage sold), sales, and profit margins for the teams.<br>• Major Account Commercial Development & Negotiation - Prospect, negotiate, and secure framework agreements and major infrastructure projects (civil engineering structures, industrial buildings,<br>civil engineering).<br>- Maintain and develop a high-level decision-maker network (Operations Managers, Main Works Purchasing Managers, Lead Site Managers).<br>- Structure responses to major calls for tenders and support technical and financial presentations to clients.<br>• Team Management - Supervise, lead, and develop the sales force (technical sales engineers, account managers, and client managers).<br>- Oversee Sales Administration (ADV) and ensure billing accuracy.<br>- Drive commercial performance through key performance indicators.<br>• Internal Synergy, Risk Management & Market Watch - Collaborate closely with the Design Office (Methods) and Production to adapt industrial capacity to<br>customer needs.<br>- Implement rigorous customer risk management (credit limits, credit insurance coverage, and collection).<br>- Ensure permanent competitive and strategic market monitoring. </p><br><br> <br> <br> Required profile : <p>We are looking for a high-level sales leader with an influential network in the construction, steel, or building materials trading sectors.<br>The candidate must master complex sales (high-stakes deals, long cycles, steel/raw material price adjustments) and have a results-oriented and profitable development mindset. </p><br><br> <br><br> </div>
<p>Capgemini Engineering, a global leader in engineering services, brings together teams of engineers, scientists, and architects to help the world's most innovative companies unlock their potential. From autonomous cars to life-saving robots, our experts in digital and software technologies think outside the box by providing unique R&D and engineering services across all sectors. Join us for a career full of opportunities, where you can make a difference and no day is the same.</p><p>About the position</p><p>As part of the development of our activities in the automotive sector, we are looking for an experienced Technical Manager IVI (In-Vehicle Infotainment) & Connectivity to lead technical teams working on strategic projects related to embedded systems, infotainment, and vehicle connectivity. You will be the technical and managerial reference for a multidisciplinary team and will ensure the interface with clients, suppliers, and different project stakeholders. This position requires solid technical expertise in IVI/Connectivity systems as well as excellent leadership and team management skills.</p><p>Location: Casablanca</p><p>Education: Bac+5 / Engineering Degree in Electronics, Embedded Systems, Embedded Software or equivalent</p><p>Experience: +7 years (senior profiles)</p><p>Languages: French and English proficiency required</p><p>Job responsibilities</p><ul><li>Lead and coordinate the activities of a technical team dedicated to Infotainment & Connectivity projects.</li><li>Ensure the technical and methodological leadership of the team.</li><li>Define priorities, supervise workload, and ensure compliance with deadlines and quality of deliverables.</li><li>Support engineers and technical managers in resolving critical issues and technical escalations.</li><li>Monitor performance indicators (KPIs), project risks, and associated action plans.</li><li>Participate in client governance committees and report on activity progress.</li><li>Manage interactions with suppliers and coordinate associated technical actions.</li><li>Contribute to the development of employee skills, coaching, and integration of new recruits.</li><li>Deploy best development practices and implement continuous improvement actions.</li></ul><p>Our commitments and priorities:</p><p>The Capgemini group promotes an inclusive culture in a multicultural and disability-friendly environment. By joining us, you will join a collective that values diversity, develops the potential of its talents, engages in solidarity initiatives with its partners, and mobilizes to reduce its environmental impact across all its sites and with its clients.</p><p>Capgemini is a responsible, multicultural global leader, bringing together nearly PHONE_NUMBER people in over 50 countries. With 55 years of experience, we are a strategic partner for companies in the transformation of their activities by leveraging the full power of technology and innovation in constantly evolving fields such as cloud, data, Artificial Intelligence, connectivity, software, digital engineering, or platforms.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Bac+5 / Engineering Degree in Electronics, Embedded Systems, Embedded Software or equivalent</p><p>Experience: +7 years (senior profiles)</p><p>Languages: French and English proficiency required</p>
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Description de l'entreprise<p>LEONI is a global provider of products, solutions, and services for power distribution and connectivity in the automotive industry. The Group employs approximately 95,000 people across 23 countries and generated consolidated sales of approximately EUR 3.9 billion in 2025, excluding the former Automotive Cable Solutions division.</p><br><p>With a 74.9% ownership stake in LEONI, LUXSHARE is both the company’s majority shareholder and a strategic partner, actively supporting and enabling LEONI’s long-term growth and success while contributing to its strategic direction.</p><br><p>LEONI’s customer base spans leading global automotive OEMs, commercial vehicle manufacturers, and component suppliers. </p><br><p>Join us and help drive the transformation of the automotive world.</p><br><br><br>Description du poste<p>- Manages and supervises the Production Engineering Main Harness org unit according to defined objectives and KPIs<br></p><br><p>- Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery<br></p><br><p>- Takes responsibility for standard & governance adherence and process execution<br></p><br><p>- Leads the direct reports in the area of responsibility<br></p><br><p>- Plans the regular team activity in order to cover all the activity stages and reply to all the requests received<br></p><br><p>- Defines the team members’ objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results<br></p><br><p>- Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge<br></p><br><p>- Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth<br></p><br><p>Functional accountability for Production Engineering Main Harness on country level<br></p><br><p>- Directs the execution of activities for Production Engineering Main Harness e.g. product change management and introduction, engineering Master Data creation (ERP, LEPS, Product FMEA, Method of Manufacture, board designs etc.) Production Engineering activities in projects, implementation of the production concept<br></p><br><p>- Ensures the implementation of defined standards relating to equipment, processes, software and systems within the Plant Engineering organisation<br></p><br><p>- Ensures the support and implementation of product and process optimisations (VA/VE, efficiency projects, process improvements etc.)</p><br><br><br>Qualifications et Expérience<ul><li>Master’s degree (BAC+5) in Engineering or a related field.</li><li>Proven experience in Methods Engineering, particularly in cutting and preparation processes.</li><li>Proficiency in CAD software and other relevant engineering tools.</li><li>In-depth knowledge of manufacturing processes and materials science.</li><li>Excellent analytical and problem-solving skills, with strong attention to detail.</li><li>Proven ability to optimize processes and improve efficiency.</li><li>Strong technical documentation and communication skills.</li><li>Experience in industrial engineering and process optimization.</li><li>Ability to work effectively in a fast-paced production environment.</li><li>Fluency in French and English; knowledge of Arabic is an asset.</li></ul><br><br>Intérêt éveillé ?Postuler maintenantTous les emplois<br><p>Pour des raisons de simplification linguistique et de lisibilité, seule la forme masculine est utilisée dans le texte.<br>LEONI traite les données relatives à votre candidature dans un système informatique uniforme au sein de l'entreprise et fait appel à des prestataires de services étrangers. En envoyant votre candidature, vous acceptez cette procédure. LEONI garantit le respect de la protection des données.</p><br><br> </div>
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Company culture : <p><strong>Groupe Label'Vie - Carrefour</strong> is characterized by a culture strongly rooted in <strong>collaboration</strong>, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on <strong>performance</strong>, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace.
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<br> Job : Position: <p>Missions and Responsibilities:</p><br><br> <p>Assigned to the Market Business Unit, we are looking for a General Services Officer whose main role is to provide support to stores.</p><br><br> <p>*Perform a diagnosis of general services needs;</p><br><br> <p>*Supervise and monitor various maintenance, upkeep, and new setup work;</p><br><br> <p>*Responsible for the proper functioning of installations, equipment, and others;</p><br><br> <p>*Understand the company's overall strategy and, in particular, cost reduction objectives for general services;</p><br><br> <p>*Ensure monitoring of service vehicle repairs;</p><br><br> <p>*Handle the purchase of fuel cards and toll cards.</p><br><br> <br> <br> <br> <br> <br> Required profile : Profile sought:<p>*Hold a Bachelor's degree (Bac+3). You have a minimum of 2 years of experience in a similar role.</p><br><br><p>*Ability to drive activity performance within your scope and monitor indicators.</p><br><br><p>*Ability to negotiate purchase terms, contracts, and promotions.</p><br><br><p>*Dynamic, rigorous, and with good interpersonal skills.</p><br><br> <br><br> </div>
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Company culture : <p><strong>Sothema</strong> operates within a <strong>performance-driven and competitive culture</strong>, where ambition, results orientation and customer focus are key priorities. This dynamic is closely balanced by a <strong>collaborative environment</strong> that promotes trust, teamwork and close leadership. The company also relies on a <strong>structured organization</strong> to ensure efficiency, quality and process consistency. An <strong>innovation component</strong> further complements this balance, supporting adaptability and continuous improvement.
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<br> Job : <p>Join our dynamic company in the <strong>Pharmacy / Health</strong> sector. We are looking for a talented <strong>Transit Agent</strong> to join our team in <strong>Bouskoura</strong>. This is a unique opportunity to contribute to essential logistics operations in a growing environment.</p><br><br><p>The main goal of this position is to ensure smooth and efficient management of all transit operations related to pharmaceutical and health products, ensuring regulatory compliance and optimizing timelines and costs. It involves becoming a key player in our company's supply chain.</p><br><br><p>Your main tasks will include:</p><br><br><p>Ensure, within its scope, the completion of all administrative formalities concerning the transit of raw materials, articles, and pharmaceutical products, as well as other goods, in strict compliance with current regulations.</p><br><br><p><strong>Preparation of documents and completion of administrative formalities necessary for the transit of goods</strong><br> Prepare documents related to the nature of pharmaceutical products (shipping documents, cargo description, etc.) as well as their customs declarations and insurance.<br> Handle all administrative formalities related to the transport of pharmaceutical products and other goods and articles.<br><strong>Feeding and monitoring activity indicators</strong><br> Populate the activity dashboard by entering information concerning transit operations.<br> Monitor the transport of products and other goods with freight forwarders and via specific software.<br> Report any problem or complex situation to management.<br>Report complaints and any damages related to product transport to management.<br><strong>Compliance with procedures and standards</strong><br> Strictly respect and apply procedures and instructions related to the company and the workstation.<br> Respect and enforce, within its scope, GMP, GCP, and GDP.<br> Participate in any action / project involving the contribution of their workstation.<br> </p><br><br> <br> <br> Required profile : <p>To succeed in this role, a <strong>Bachelor's degree (Bac +3)</strong> is required, ideally in a specialized field of <strong>Transit</strong> or <strong>Supply Chain</strong>. Solid training in these areas will enable you to understand the challenges of flow management.</p><br><br><p>Professional experience of <strong>3 years</strong> in a similar position, ideally in the <strong>pharmaceutical or health</strong> sector, is necessary. This experience should have allowed you to master the intricacies of transit and complex logistics.</p><br><br><p>We are looking for a rigorous, organized person with excellent communication skills. Mastery of customs procedures and <strong>international transport</strong> is essential. Good knowledge of specific regulations for the health sector would be a significant plus.</p><br><br><ul><li>Mastery of computer tools and logistics management software.</li><li>Ability to work under pressure and manage priorities.</li><li>Autonomy and proactivity in problem-solving.</li><li>Interpersonal skills to interact with various partners.</li><li>Sense of organization and attention to detail.</li></ul><p>If your profile matches this description and you aspire to take on new challenges in a recognized company, don't wait! Apply now using the "Send my CV to the recruiter" button.</p><br><br> <br><br> </div>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description Baselining Activity (Baselining) Creation of the Initial Baseline: This baseline represents the initial state of all configurable elements, including specifications, drawings, hardware components, software, technical documentation, etc. Change Management: Changes can be proposed at any time and can concern any element of the project, such as a design change, a software update, a component change, etc. Comparison with the Initial Baseline: At each step of the baselining process, changes are compared to the initial baseline to evaluate their impact and their conformity to the project specifications and requirements. Updating the Baseline: When a change is approved and validated, it is incorporated into the next baseline to create a new reference. Through this process, the baseline evolves continuously throughout the project. Traceability and consistency: The baseline serves as the reference for tracking changes applied to components. It guarantees traceability, meaning the ability to follow the history of changes over time, and ensures consistency between the different parts of the project. Verification and auditing: Configuration management, including the creation of baselines, is subject to periodic verification and auditing to ensure its compliance with standards, regulations, and project requirements.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Change Management Activity: Identifying the change request: The process begins with identifying a change request, originating, for example, from the software development team, users who have encountered a problem with their vehicle, or a regulatory compliance audit. Evaluating the change request: Once identified, the request is evaluated according to several criteria: its relevance, its impact on the components and systems concerned, and the criticality of the associated risks. This initial analysis determines whether the request is admissible and can be submitted for approval. Creating the change proposal: If the request is deemed relevant, a proposed technical solution is developed. This must include detailed information on the nature of the modification, its objective, the configurable parameters impacted, and the risks associated with its implementation. Review and Approval: The proposed change is reviewed and evaluated by a decision committee. The requester presents the solution, and experts analyze its feasibility, relevance, and impacts. Change Implementation: Once approved, the change can be implemented. In the case of an electronic control unit (ECU), this may involve modifying the embedded software code, the electronic microcomponent, or updating the calibration or configuration files. Testing and Verification: After implementation, regression tests are performed to verify that the change has been correctly integrated, that it has not generated any new malfunctions, and that it meets the project requirements. Validation: Following successful testing and verification, the change is validated to confirm that it meets the project needs and can be integrated into the overall configuration. Documentation: All stages of the change management process (requests, proposals, approvals, tests, verifications and validations) are fully documented to ensure complete traceability.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Industrial engineering degree (equivalent) Experience: 3-5 years in the automotive sector Mechanical knowledge: Solid foundation in mechanical and production engineering, strength of materials, Machinery Directive, welded assemblies Technical English</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description Baselining Activity (Baselining) Creation of the Initial Baseline: This baseline represents the initial state of all configurable elements, including specifications, drawings, hardware components, software, technical documentation, etc. Change Management: Changes can be proposed at any time and can concern any element of the project, such as a design change, a software update, a component change, etc. Comparison with the Initial Baseline: At each step of the baselining process, changes are compared to the initial baseline to evaluate their impact and their conformity to the project specifications and requirements. Updating the Baseline: When a change is approved and validated, it is incorporated into the next baseline to create a new reference. Through this process, the baseline evolves continuously throughout the project. Traceability and Consistency: The baseline serves as the reference for tracking changes applied to components. It guarantees traceability, meaning the ability to follow the history of changes over time, and ensures consistency between the different parts of the project. Verification and Audit: Configuration management, including the creation of baselines, is subject to periodic verification and audit to ensure its compliance with standards, regulations, and project requirements. 2. Change Management Activity: Identifying the Change Request: The process begins with identifying a change request, originating, for example, from the software development team, users who have encountered a problem with their vehicle, or a regulatory compliance audit. Change Request Evaluation: Once identified, the request is evaluated according to several criteria: its relevance, its impact on the components and systems concerned, and the criticality of the associated risks. This initial analysis determines whether the request is admissible and can be submitted for approval. Change Proposal Creation: If the request is deemed relevant, a proposed technical solution is developed. This must include detailed information on the nature of the modification, its objective, the configurable parameters impacted, and the risks associated with its implementation. Review and Approval: The change proposal is reviewed and evaluated by a decision committee. The requester presents the solution to experts who analyze its feasibility, relevance, and impacts. Change Implementation: Once approved, the change can be implemented. In the case of an electronic control unit (ECU), this may involve modifying the embedded software code, the electronic microcomponent, or updating the calibration or configuration files. Tests and verification:After implementation, regression tests are performed to verify that the change has been correctly integrated, that it has not generated any new malfunctions, and that it meets the project requirements. Validation: Following successful testing and verification, the change is validated to confirm that it meets the project needs and can be integrated into the overall configuration. Documentation: All steps of the change management process (requests, proposals, approvals, tests, verifications, and validations) are fully documented to ensure complete traceability.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Industrial engineering degree (or equivalent) Experience: 6 months - 1 year in the automotive sector Mechanical knowledge: Solid foundation in mechanical and production engineering, strength of materials, Machinery Directive, welded assemblies Technical English</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The consultant will be responsible for:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Communicating effectively with the Procurement, Quality, Bill of Materials, and Product Lifecycle Launch teams</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare the scheduling meeting</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Facilitate the scheduling meeting and write the minutes</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Correct or have corrected nomenclature errors</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze the files, identify anomalies, and distribute the corrected files to the factory.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Update the activity tracking and reporting files</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Master's degree (Bac+5) in Engineering or equivalent university degree with a specialization in Logistics/Industrial Engineering. Experience: 0-6 months. Required skills: Good level of French and English (B2-C1). Knowledge of nomenclature. Proficiency in various office software. Ability to write reports and synthesize information. Proactive and solution-oriented.</font></font></p>
<p><b>What you will be doing at ARROW:</b></p><p><br></p><p>Maintain customer, lead, and sales activity data in the CRM system by entering, organizing, and maintaining it accurately,</p><p><br></p><p>Providing administrative support to the sales team,</p><p><br></p><p>Handling Vendor requests and issues related to orders</p><p><br></p><p>Who are we looking for:</p><p><br></p><p>Fluent level in (German)</p><p><br></p><p>Excellent written and oral communication skills,</p><p><br></p><p>Ability to work in teams and collaborate with other departments,</p><p><br></p><p><b>What is in it for you?</b></p><p><br></p><p>Full Permanent contract,</p><p><br></p><p>Social advantage: CNSS, CIMR, Health insurance,</p><p><br></p><p>Very good working atmosphere in a team of passionate collaborators,</p><p><br></p><p>Work culture where you can make an impact,</p><p><br></p><p>Working within an international organization, recognized worldwide in its sector.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>
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<b>Job Purpose</b> <br><ul><li>To act as the focal point for customers/Agents/GSAs in terms of product and services inquiries, complaints, flight alerts and disruptions across the entire network. </li><li>Assists in monitoring systems, identifies and resolves problems and supports in executing action plans to increase sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.</li></ul><br><b>Key Result Responsibilities</b> <br><ol><li>Acts as the first contact for customers/travel agents/GSAs with respect to inquiries, information, different types of requests, complaints, etc. and ensures all communication and exchanged information are in line with Company’s standards. </li><li>Supports the Contact Center teams by responding to inquiries raised from different channels such as: calls, website, email, social media, online chat and messaging applications.</li><li>Assesses customers’/travel agents’ needs and channels them in the right direction ensuring timely and satisfactory closures of their cases. Follows up with customers/travel agents and internal departments as necessary.</li><li>Provides accurate information about products and services including policies, tickets, reservation, ancillaries, onboard products and services.</li><li>Assists in handling special class bookings related to FAM trips, barter tickets, incentives, complimentary tickets as per the agreed policies and procedures and coordinates with all stakeholders to take the necessary approvals and validations.</li><li>Supports travel agents on system related matters including activation/deactivation of accounts, creation of users, password resets, etc. Coordinates with the relevant stakeholders and escalates any issues as and when necessary.</li><li>Assists in handling delayed, cancelled and disrupted flights cases, in a timely and professional manner in terms of connection inquiries, availability of alternate flights, and hotel accommodation for long transits. Coordinates with Operations/Dispatch on necessary changes and approvals.</li><li>Assists in sending flight disruption alerts and notifications to customers and all stakeholders using SMS and email alerts; rectifies misconnections in case of cancellations, delays and early departures by coordinating with Operations/Transfer Desk.</li><li>Develops/maintains effective and good relationships with other departments and stakeholders to ensure their support when needed. </li><li>Keeps abreast with market trends in sales and customer services; conducts customer surveys as needed and recommends implementations to improve performance and enhance customers’ experience.</li><li>Performs any additional responsibilities as advised by the Supervisor/Line Manager.</li></ol><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li>High School/Diploma or equivalent; Bachelor degree in a related stream is preferred.</li><li>Capable of using technology systems and tools; proficient in Microsoft Office.</li><li>Fluent in English, Frensh & Arabic </li></ul><br><b>Work Experience</b> <br><ul><li>2+ years of related working experience in a similar role in customer service or support in any service industry, preferably in aviation.</li><li>Possesses effective communication skills.</li><li>Cost-oriented, possesses effective persuasive and problem-solving skills.</li><li>Employs technical expertise and interpersonal relations to execute new initiatives and achieve objectives.</li><li>Capable of understanding customers’ needs and directing them in the right channel.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Ability to work for long hours and under pressure.</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul><br><br> </div>
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Company culture : <p><strong>HCLTech</strong> operates within a predominantly <strong>competitive and performance-driven culture</strong>, where ambition, challenge, and the achievement of measurable goals are central to success. The company promotes self-improvement, competitiveness, and a strong customer focus, with a clear emphasis on results and market positioning. This performance-driven environment is strongly supported by a robust <strong>innovation</strong> dimension, encouraging initiative, experimentation, and agility. It is further complemented by a collaborative culture focused on people development and teamwork, while structured processes play a more secondary role.
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<br> Job : <p>Join our team in Rabat! As a member of the Order to Cash team at our IT Information Technology company, you will play a crucial role in ensuring the smooth processing of orders and cash transactions. Your attention to detail and commitment to accuracy will directly impact our operations and customer satisfaction.</p><br><br><p><u><strong>Job purpose</strong></u></p><br><br><p>As member of Order to Cash department, the position holder will actively participate in Account receivables activities aiming to ensure efficient and effective process of:</p><br><br><ul><li>Contract set up reflecting the correct and agreed contract attributes</li><li>Proper customer identification</li><li>Accurate billing activity</li><li>Dispute management and Customer care</li></ul><p>The position holder main tasks & activities will be in the area of Customer care, as Order-to-cash processes are very interdependent, proper and accurate actions and follow ups will have an impact in all the above-mentioned areas.</p><br><br><p><u><strong>General requirements</strong></u></p><br><br><ul><li>Follow closely managers work guidance, assignments & priorities set for the position holder and/or for the entire team</li><li>Attend meetings and discussions organized by team leader and/or OTC management</li><li>Participate in training organized or assigned by Team Leaders and OTC managers - attend the training sessions in person or in a virtual environment, actively participate in it, submit feedback as appropriate and successfully pass all assessments organized after the training sessions.</li><li>Deliver trainings to:</li></ul><ol><li>New team members to explain and demonstrate the daily activities performed by the position holder</li><li>Ongoing training sessions aiming best practice sharing and process gaps filling</li></ol><ul><li>Create and update process documentation on the processes, activities and tasks performed by the position holder, proactively or upon management assignment and in line with the internal process documents creation policy and practices</li><li>Ensure proper backup coverage for other team members in case of absence or holidays. In order to secure business continuance, the Team leader and/or manager should ensure in advance training on activities that are not part of the position holder responsibilities</li><li>Work on own initiative, autonomously and without constant supervision</li><li>Respect working schedules organized and communicated by management team</li><li>Provide audit evidence for quality, control and compliance purposes</li><li>Escalate in a timely manner all operational, administrative, organizational or other issues to Team leader and manager.</li><li>Proficiency in French and good command English. Proper language usage in internal and external communication, in local language, English or the working language(s) required for the position. Independent work to improve language skills where needed and upon justified feedback provided.</li><li>Computer literacy in MS office and customized ERP system. Ability to ensure link and follow up in multi-tools & system environment. Autonomous focus is required in case of gaps in the tools & systems knowledge</li><li>Ensure compliance to all business controls, quality, security and organizational policies properly communicated by the employer.</li><li>Contribute in process optimization/improvement initiatives</li><li>Comply to Company and Client behavior and ethics guidelines as per internal policies, communications and trainings delivered</li><li>Demonstrate resilience under pressure and ability to quickly adapt to unforeseen work demands</li><li>Analytical skills and focus on the details.</li><li>Excellent numerical skills</li><li>Proactive approach towards internal communication - requirement</li><li>Collaborate with colleagues within the team on complex cases, support other team members in case of urgent matters or backlog situations</li></ul><p><u><strong>Role specific requirement :</strong></u></p><br><br><ul><li><strong><u>Query management </u></strong></li><li>Manage the resolution of Partner/ Customer queries received in mailbox, Query Management System, CVG within corporate guidelines and procedures.</li><li>Demonstrate the ability to react professionally in disputed or heated situations providing solutions that not only meet with Partner/ Customer satisfaction, but also make Partners/Customers feel valued</li><li>Maintain full coverage of the assigned SRs using various communication methods (mailbox, query management system, outbound/inbound calls)</li><li>Permanent account management, analysis on received requests and strategy application to ensure all requests are handled as per their importance, priority and SLA.</li><li>Ensure track of received requests in the systems where applicable</li><li>Ensure proper follow up of the requests till resolution of the issue</li><li>Ensure all approvals as per the established Approval matrix are gathered before cancellation of a billing item in the ERP systems.</li><li>Ensure all contract changes/ meter readings update are properly documented and executed in the ERP systems as per the established processes.</li><li>Ensure a feedback is provided to Partner/ Customer about all received requests</li><li>If applicable initiate refund requests upon customer's request or after dispute resolution, as per the established process and internal controls</li><li>Perform all ad hoc query activities on accurate and timely manner</li><li>Ensure Partner compliance with Portal functionality where available</li></ul> <br> Required profile : <p><strong><u>Success criteria for the role</u></strong></p><br><br><ul><li>Timely tasks/activity completion</li><li>High Quality ensured in the performed activities and tasks assessed as part of quality checks performed by the management team</li><li>Consistent achievement of Team and/or individual operational targets communicated by management team. Properly documented gap analysis in case of misses.</li><li>Self-motivated and willing to learn new skills</li><li>Ability to work on own initiative</li><li>Ability to react professionally in disputed or heated situations providing solutions that not only meet with Partner/ Customer satisfaction, but also make Partners/Customers feel valued</li><li>Strong organisational skills</li><li>Collaborate and communicate effectively with all levels and departments involved in the proces</li></ul> <br><br> </div>