E-marketing Jobs - Agadir Morocco

<p>Responsibilities Social Media Management Manage and coordinate day-to-day content across digital platforms, including Instagram, Facebook, TikTok, LinkedIn, and other relevant channels . Develop and maintain engaging social media content calendars. Create, schedule, publish, and monitor posts, Stories, Reels, and other social media formats. Engage with the online community and monitor comments, messages, mentions, and reviews. Track social media performance and provide regular reporting and recommendations for improvement. Support influencer, creator, and social media collaborations to increase awareness and reach. Content Creation Coordinate the creation of high-quality photo, video, graphic, and written content for digital channels. Develop creative concepts and content ideas aligned with brand positioning and commercial objectives. Coordinate photoshoots, video productions, lifestyle shoots, and content days , including planning, locations, schedules, talent, photographers, videographers, and production requirements. Manage and maintain an organised library of digital assets, including photography, videos, graphics, and brand materials. Repurpose content across multiple platforms and campaigns to maximise reach and ROI. Collaborations &amp; Influencer Marketing Identify, coordinate, and manage collaborations with influencers, content creators, photographers, artists, brands, and other relevant partners. Coordinate deliverables, timelines, contracts, gifting, experiences, and content requirements. Support the development of strategic partnerships that enhance brand awareness and positioning. Monitor and report on the performance and impact of collaborations. Website Management Manage and regularly update website content to ensure information is accurate, relevant, engaging, and aligned with brand standards. Coordinate updates to copy, images, offers, packages, experiences, events, landing pages, and promotional content . Work with internal teams and external agencies/developers to implement website improvements. Monitor website performance, user experience, content accuracy, and functionality. Support SEO initiatives, including keyword optimisation, metadata, page content, and overall website visibility. Ensure website content is aligned with current campaigns, seasonal activations, and commercial priorities. GDS &amp; Online Distribution Platforms Manage and coordinate updates across GDS and other digital distribution platforms . Ensure property descriptions, photography, amenities, offers, facilities, and other information are accurate and up to date. Coordinate changes to descriptions, images, room/product information, and promotional content across relevant third-party platforms. Conduct regular audits of digital listings to ensure consistency and accuracy across all channels. Work closely with Reservations, Sales, Revenue, Operations, and external partners to implement updates. Digital Campaigns &amp; Promotions Support the planning and execution of digital marketing campaigns, seasonal promotions, launches, and special offers. Coordinate campaign assets across social media, website, email, paid media, and relevant digital channels. Assist with email marketing campaigns, newsletters, database communications, and CRM initiatives. Monitor campaign performance and provide insights and recommendations based on results. Support paid digital advertising campaigns in collaboration with agencies or marketing partners. Creative Activations &amp; Operations Support Work closely with the Operations team to develop and promote creative activations throughout the year. Support the planning and execution of pop-ups, events, experiences, seasonal activations, brand moments, and special projects . Develop digital communication and content plans to maximise visibility before, during, and after activations. Capture and coordinate real-time content during events and activations for social media and other digital platforms. Collaborate with Operations to transform on-property experiences into compelling digital stories and content. Support the development of creative concepts that enhance guest engagement and overall brand experience. Brand &amp; Creative Coordination Ensure all digital communications and creative assets follow established brand guidelines. Coordinate with graphic designers, photographers, videographers, agencies, PR teams, and other creative partners. Brief internal and external creative teams on campaigns, content requirements, and deadlines. Review and approve digital assets to ensure quality, consistency, and brand alignment. Innovation &amp; Trend Awareness Stay up to date with emerging social media platforms, digital trends, content formats, technologies, and consumer behaviours. Proactively suggest new ideas to increase engagement, reach, direct bookings, brand awareness, and customer loyalty. Explore innovative ways to showcase the brand, property, experiences, and activations through digital storytelling</p><p><strong>Desired Candidate Profile</strong></p><h3>Requirements</h3><p>Master s degree in marketing, Communications and Business. Previous internship experience in digital marketing. Strong skills in social media, content creation, and digital platforms. Fluent in English and French and excellent communication, organization, and analytical skills.</p>

<p>As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.</p><p>Technical requirements A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency internationally A minimum of 8 GB RAM Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer A processor with a CPU Mark of at least 9220 , like Intel i5-8400, or stronger ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above ) A GPU with a G3D Rating of 4806 , like GTX 760, or stronger 2 Monitors A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer Apple iOS 16.0 or newer</p><p>We offer The flexibility to work 100% remotely with no wasted commute time and travel costs A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness Innovative digital tools and comprehensive training, with access to our library of online training courses Various learning and career development initiatives throughout the year Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few</p><p><strong>Desired Candidate Profile</strong></p><p>About you You speak and write French at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum) . You are based in Morocco. . You have in-depth gaming knowledge and love anything related to video games You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop You are a fast learner, take initiative and excel at troubleshooting You have a dedicated quiet workspace located within your residence (Optional) Experience in a Customer service environment is a plus.</p>

<h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description</font></font></h3><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The UX Business Analyst acts as the interface between business challenges, user needs, and the product and technical teams. Their role is to understand business issues and usage patterns, translate them into functional requirements and relevant user experiences, and then support their implementation through to validation. They thus contribute to designing useful, simple, accessible digital products and services that are aligned with business objectives.</font></font></p><h4><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities:</font></font></h4><ol><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Business needs analysis: Gather and analyze needs from business units and stakeholders. Identify challenges, constraints, objectives, and success criteria. Facilitate scoping and requirements gathering workshops. Map business processes and identify pain points. Challenge requests to uncover the true need behind the proposed solution. Formalize functional requirements and business rules.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">UX Analysis and Research: Understand user needs, behaviors, and pain points. Prepare and conduct user interviews, workshops, and tests. Analyze available quantitative and qualitative data. Perform benchmarking and competitive analysis. Build or refine user personas, user journeys, and customer/user journey maps. Identify pain points and opportunities for improvement.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Functional and UX Design: Design user journeys and workflows. Define the functional architecture and information organization. Create wireframes, prototypes, and functional mockups. Translate user and business needs into concrete functionalities. Participate in defining and prioritizing the backlog. Collaborate with UX/UI Designers when the role is shared within the team.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Specifications and Delivery: Write user stories, functionalities, business rules, and acceptance criteria. Maintain functional documentation. Participate in Agile ceremonies. Support developers during the implementation phase. Answer functional questions and clarify requirements. Participate in functional acceptance testing and user testing. Verify the solution's compliance with the stated requirements.</font></font></li></ol><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree (or equivalent) in Computer Science, Engineering, UX, Digital Technology, or a related field. Minimum 5 years of experience in Business Analysis, Product, UX, or functional consulting. Experience with digital products or services. Excellent analytical and synthesis skills. Strong communication and interpersonal skills. Ability to communicate effectively with both business stakeholders and technical teams. Critical thinking and the ability to challenge requirements. User-centric and results-oriented. Autonomous, curious, and able to work in a cross-functional environment.</font></font></p><h4><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Research skills:</font></font></h4><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">UX: User research, user journeys, personas, user testing, wireframing and prototyping, design thinking...</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Product &amp; Agile: Product Discovery, Backlog Management and Prioritization, Product/Design/Tech Collaboration, Product Culture and Results Orientation</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Tools: Figma, Jira/Confluence. Knowledge of analytics tools is a plus.</font></font></li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Recruitment and Integration Officer is responsible for recruiting and supporting new employees within the hotel. She is involved in the entire process, from identifying needs with department heads to the integration and ongoing support of new hires. In doing so, she helps ensure teams are aligned with the quality, service, and customer experience standards specific to the hotel industry.</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collection and analysis of recruitment needs</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Gather staffing needs from department heads: reception, floors, catering, kitchen, maintenance, administration, etc.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify the skills and qualities required for each position.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in defining and updating job descriptions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Anticipate recruitment needs related to activity, seasonality and turnover.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sourcing and recruitment</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Write and distribute job offers across different media.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Actively search for candidates via job boards, social networks, CV databases, schools and specialized organizations.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To build and develop a pool of candidates.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in job fairs, job dating events and professional events.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Conduct initial telephone screenings and interviews.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Evaluate skills, motivation, interpersonal skills and alignment with the institution's values.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Submit the applications to the relevant officials.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Follow up with candidates until they are hired.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Administrative management of hiring</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare the administrative files for new employees.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the preparation of employment contracts and hiring documents.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with internal procedures and applicable regulations.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure the administrative follow-up of entries.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate information with the various relevant departments.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Integration of new employees</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare and organize the integration process.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Welcoming new employees on their first day.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Present the establishment, its organization, its values ​​and its operating rules.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organize presentations to teams and department heads.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure that the equipment, uniforms, badges and documents required for the position are handed over.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate the training and support necessary for taking up the position.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure follow-up on integration during the trial period.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Gather feedback from new employees and managers.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Employee loyalty and employer branding</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in improving the employee experience.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify the difficulties encountered by new employees.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the implementation of actions that promote team loyalty.</font></font></li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of service and confidentiality</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent interpersonal skills</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organization and rigor</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Responsiveness and adaptability (dynamic environment)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree (3 years of higher education) or Master's degree (5 years of higher education) in Human Resources, Management or equivalent</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">2 to 5 years of experience in HR, ideally in the hospitality or service sector</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluency in French and English (another language is a plus)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Hours vary depending on the hotel's activity.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Occasional availability in the evenings/weekends</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Multicultural and demanding environment</font></font></li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">For all clients, the mission of a Digital Advisor consists of: Responding to client requests in writing within the given timeframes. Supporting the client until their first-level commercial or technical issue is resolved. Guaranteeing the achievement of the project's quantitative and qualitative objectives. Before taking on the role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.&nbsp;</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect command of written French. Impeccable spelling. Ability to adapt communication style to different audiences. Fast typing speed. Team spirit and entrepreneurial drive. Demonstrated empathy. Experience required: Back-office experience preferred.</font></font></p>

<p>For all clients, the mission of a Digital Advisor consists of:</p><p><br></p><p>Respond to the customer request in writing within the given timeframe.</p><p>To support the client until their first-level commercial or technical issue is resolved.</p><p>To ensure the achievement of the project's quantitative and qualitative objectives.</p><p>Before taking on the mission, comprehensive training is provided to prepare him for the responsibilities that will be entrusted to him.</p><p><br></p><p>Desired profile</p><p>&nbsp;</p><p><br></p><p>Perfect command of the French language in writing.</p><p>Impeccable spelling.</p><p>Ability to adapt one's speech to one's interlocutor.</p><p>Typing speed.</p><p>Team spirit and company spirit.</p><p>Unwavering empathy.</p><p>Experience required</p><p>&nbsp;</p><p><br></p><p>Desirable back-office experience.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>Le/la Business Analyst UX intervient l'interface entre les enjeux m tier, les besoins utilisateurs et les quipes produit et techniques. Son r le est de comprendre les probl matiques m tier et les usages, de les traduire en besoins fonctionnels et en exp riences utilisateurs pertinentes, puis d'accompagner leur r alisation jusqu' la validation. Il/elle contribue ainsi concevoir des produits et services num riques utiles, simples, accessibles et align s avec les objectifs business .</p> <h3>Responsabilit s principales :</h3> <ol> <li>Analyse des besoins m tier : Recueillir et analyser les besoins aupr s des m tiers et parties prenantes. Identifier les enjeux, contraintes, objectifs et crit res de succ s. Animer des ateliers de cadrage et de recueil des besoins. Cartographier les processus m tier et identifier les irritants. Challenger les demandes afin de faire merger le v ritable besoin derri re la solution propos e. Formaliser les exigences fonctionnelles et les r gles m tier.</li> <li>Analyse et recherche UX Comprendre les besoins, comportements et irritants des utilisateurs. Pr parer et conduire des entretiens, ateliers et tests utilisateurs. Analyser les donn es quantitatives et qualitatives disponibles. R aliser des benchmarks et analyses concurrentielles. Construire ou faire voluer personas, parcours utilisateurs et Customer/User Journey Maps. Identifier les points de friction et les opportunit s d'am lioration.</li> <li>Conception fonctionnelle et UX Concevoir les parcours utilisateurs et les workflows. D finir l'architecture fonctionnelle et l'organisation de l'information. R aliser des wireframes, prototypes et maquettes fonctionnelles. Traduire les besoins utilisateurs et m tier en fonctionnalit s concr tes. Participer la d finition et la priorisation du backlog. Collaborer avec les UX/UI Designers lorsque le r le est partag au sein de l' quipe.</li> <li>Sp cifications et delivery R diger les User Stories, fonctionnalit s, r gles m tier et crit res d'acceptation. Maintenir la documentation fonctionnelle. Participer aux c r ceremonies Agile. Accompagner les d veloppeurs pendant la phase de r alisation. R pondre aux questions fonctionnelles et clarifier les besoins. Participer la recette fonctionnelle et aux tests utilisateurs. V rifier la conformit de la solution avec les besoins exprim s.</li> </ol> <h3>Comp tences recherch es :</h3> <ul> <li>UX : User research, User journeys et parcours utilisateurs, Personas, Tests utilisateurs, Wireframing et prototypage, Design Thinking ...</li> <li>Produit &amp; Agile : Product Discovery, Gestion et priorisation du backlog, Collaboration Product / Design / Tech, Culture produit et orientation r sultats</li> <li>Outils : Figma, Jira / Confluence, La connaissance d'outils d'analytics constitue un plus</li> </ul><p><strong>Desired Candidate Profile</strong></p><p>Bac+4/5 en informatique, ing nierie, UX, digital ou formation quivalente. 5 ans d'exp rience minimum en Business Analysis , Product , UX ou conseil fonctionnel. Exp rience sur des produits ou services digitaux. Excellentes capacit s d'analyse et de synth se. Tr s bonnes qualit s r dactionnelles et relationnelles. Capacit dialoguer aussi bien avec des interlocuteurs m tier qu'avec des quipes techniques. Esprit critique et capacit challenger les besoins. Orientation utilisateur et sens du r sultat. Autonomie, curiosit et capacit travailler dans un environnement transverse.</p>

<p>Provides relevant information about competition, customers and market development for all affected parties and support the development of the account plan Checks and tracks customer requirements, RfQ pre-conditions and customer project portfolio development in order to identify and verify potential new opportunities Negotiates product changes with the customer and collect purchase orders from customers for administration by sales support Delivers relevant input for strategic business planning, develops measures for margin improvements and negotiates these Supports negotiation preparation and documentation for arbitration of customer volume/demand in order to optimize production costs (S&amp;OP and MPS) is needed Collects from customer feedback and relevant data and collects in cases of improvement needs/ escalation the status of measures/escalations LEONI internally for tracking Identifies and categorizes customer claims together with all relevant stakeholders</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s or Master s degree in Business Administration, Sales, Marketing, Engineering, or Industrial Management A technical background combined with business education is a strong plus First exposure to B2B environments , ideally in industrial, automotive, or manufacturing sectors Fluent in French and English (mandatory) Good command of MS Excel, PowerPoint , and CRM tools</p>

<p><b>Sales Support &amp; Coordination</b></p> <ul> <li>Prepare and manage draft quotations for Cloudflare licensing, professional services, and support or managed service plans.</li> <li>Work closely with Sales Engineers to translate technical scoping into quote-ready commercial documentation.</li> <li>Coordinate with Cloudflare distributors, including Mindware, on pricing, approvals and quote submissions.</li> <li>Support Account Executives with deal preparation, client coordination and sales follow-up.</li> <li>Schedule and coordinate client demos, onboarding sessions and internal handovers.</li> <li>Support the preparation and distribution of Cloudflare marketing materials and commercial documentation.</li> <li>Track indirect opportunities involving partners and distributors.</li> </ul> <p>Sales &amp; Account Operations</p> <ul> <li>Maintain accurate and up-to-date opportunity and account information within Zoho CRM .</li> <li>Track renewals and coordinate timely preparation and follow-up.</li> <li>Maintain structured weekly sales reporting covering pipeline activity, renewals and deals in progress.</li> <li>Act as an operational point of contact for client requirements when Account Executives are unavailable.</li> <li>Gather and organise relevant client information ahead of Account Executive or Sales Engineer involvement.</li> <li>Escalate commercial or operational issues to the appropriate sales, technical or partner teams.</li> <li>Ensure quoting and sales activities follow internal processes and approval workflows.</li> </ul> <p>Key Stakeholders</p> <p>You will work closely with: Account Executives on opportunities, client interactions and deal execution. Sales Engineers on technical scoping and professional services requirements. Cloudflare partners and distributors on pricing, approvals and commercial coordination. Sales leadership and delivery operations on pipeline visibility, handovers and execution. The role reports to the Sales Director .</p> <p>Preferred Experience</p> <p>Experience in any of the following would be an advantage: Cloudflare, cybersecurity, cloud or network infrastructure solutions. A technology vendor, reseller, system integrator or distributor environment. Working with Cloudflare partners or distributors such as Mindware. Professional Services quoting and support-plan packaging. Supporting Account Executives and Sales Engineers within a B2B technology sales cycle. Managing renewal calendars, partner coordination and indirect sales opportunities.</p> <p>Working Hours: Alignment with Gulf Standard Time (UAE) required</p> <p>What BRIXIO Offers</p> <p>A fully remote role with exposure across the MENAT region. The opportunity to work within a growing Cloudflare-focused business. Direct collaboration with commercial, technical and delivery teams. Exposure to regional clients, partners and distributors. Career development opportunities across Sales Operations, Partner Enablement and Regional Coordination . A competitive local compensation package.</p><p><strong>Desired Candidate Profile</strong></p><ul> <li>2 4 years of experience in Sales Support, Sales Operations, Commercial Coordination or a similar role, ideally within a B2B technology, SaaS, cybersecurity or IT environment .</li> <li>Experience preparing and coordinating quotes, renewals and commercial documentation .</li> <li>Hands-on experience maintaining CRM data and sales pipelines .</li> <li>Strong organisational skills with the ability to manage multiple opportunities and priorities simultaneously.</li> <li>Experience coordinating across sales, technical, partner and/or client-facing teams.</li> <li>Fluent Arabic, French and English , both written and spoken.</li> <li>Comfortable working with CRM platforms such as Zoho, Salesforce or HubSpot .</li> <li>Good working knowledge of Microsoft 365 , particularly Excel, Outlook and Word.</li> <li>Strong written communication and attention to detail.</li> <li>A structured, proactive and ownership-driven approach to work.</li> <li>Ability to work full-time in alignment with Gulf Standard Time .</li> </ul>

<h3>The Role</h3>As a Professional Services Engineer , you will design, build and implement Cloudflare environments for BRIXIO's French-speaking enterprise and public-sector clients and help take them successfully into production. This is a hands-on implementation role covering onboarding, migration from existing CDN and WAF platforms, WAF and DDoS deployment, Zero Trust rollout, DNS cutovers, SASE and production hardening. You will work within properly planned and governed client projects. The Delivery Manager owns the project plan and delivery governance, while the Principal Architect provides technical authority and owns the overall design. Your responsibility is the build, validation and client-facing technical implementation . The client portfolio includes French banks, industrial groups, public bodies and media organisations. You will regularly work directly with their technical teams in French, explaining what you are implementing, why particular decisions have been made and how production changes will be managed. This is not a back-office engineering role . We are hiring at two levels: Senior Engineer: capable of owning a Cloudflare migration end to end and independently leading technical conversations with clients. Mid-Level Engineer: strong network/security fundamentals and implementation experience, with the opportunity to deepen Cloudflare expertise through structured training and certification.<p></p><h3>What You Will Do</h3>Cloudflare Implementation &amp; Migration<p></p><p>Configure and deploy Cloudflare environments across DNS, CDN and caching, WAF, DDoS mitigation, rate limiting, Bot Management, Zero Trust and Access, tunnels and SASE components . Deliver migrations from incumbent platforms, particularly Akamai and other CDN/WAF providers . Handle rule translation, traffic cutover planning, staged deployment and rollback design. Plan and execute production DNS cutovers , ensuring a validated rollback is available at every stage. Build and deliver pilots and proofs of concept, from individual applications through to full production rollouts. Test, validate and tune deployed environments, including cache-hit ratio, latency, WAF false positives and other client-relevant performance characteristics.</p><p>Client-Facing Technical Delivery</p><p>Lead technical working sessions with client teams in French, including workshops, configuration reviews, cutover rehearsals and go-live calls. Explain technical decisions, risks and implementation considerations clearly to both engineers and management stakeholders. Produce client-facing technical documentation in French and English , including configuration records, runbooks, cutover plans and project-closure documentation. Identify and raise technical or delivery risks as soon as they become visible rather than allowing them to surface late in the project.</p><p>Working Within the Delivery Model</p><p>Work according to the project plan established by the Delivery Manager. Provide clear and accurate progress updates and flag potential delays or blockers early. Escalate architecture and design questions to the Principal Architect rather than making unapproved architectural changes during delivery. Maintain accurate project timesheets and record effort against the appropriate projects. Identify and communicate potential out-of-scope client requests to the Delivery Manager. Deliver a structured handover into managed services at project closure, including complete documentation, runbooks and known risks, allowing the support team to operate the environment effectively from day one.</p><p>Collaboration &amp; Knowledge Sharing</p><p>Work with implementation engineers in Dubai and Poland, managed services teams in Morocco and the Philippines, and pre-sales and architecture teams in France. Use Zoho Projects and BrixioOne as the source of truth for project tasks, documentation and reporting. Contribute to BRIXIO's internal knowledge base and reusable implementation patterns and playbooks. Support managed services teams with escalations requiring deeper implementation expertise. Share technical knowledge across the wider delivery organisation.</p><p></p><h3>What We're Looking For</h3>Technical Foundation<p></p><p>You should have a strong practical understanding of: DNS, HTTP/HTTPS, TLS and certificates Proxies and reverse proxies Caching and CDN mechanics Web application architecture Origin infrastructure Cloud fundamentals across AWS, Azure or GCP You should be able to clearly explain what happens between a browser and an origin infrastructure and confidently troubleshoot problems across that path. You will also need a solid grounding in web application security, including: WAF concepts OWASP Top 10 Bot mitigation DDoS attack patterns Rate limiting You should be comfortable using technical troubleshooting tools including: curl dig traceroute Browser developer tools Packet capture tools where required You should also have scripting and automation capability using technologies such as Python, Bash or Terraform , together with experience working with REST APIs . Experience with Cloudflare Workers is a strong advantage.</p><p>Cloudflare Experience</p><p>For the Senior position , hands-on Cloudflare implementation experience is required. For the Mid-Level position , Cloudflare experience is a strong advantage but is not mandatory where you bring strong experience with comparable CDN, WAF or Zero Trust technologies . Candidates coming from platforms such as Akamai or other relevant CDN/security technologies can be considered where the underlying technical foundation is strong. BRIXIO provides access to Cloudflare University, partner-only training and funded certification to support continued development.</p><p>Delivery Experience</p><p>Senior Engineer 5+ years of experience implementing network, security or cloud infrastructure for external clients. Demonstrated experience owning technical delivery within client-facing projects. Hands-on Cloudflare implementation experience. Ability to independently lead technical client discussions and implementation activities.</p><p><br></p><p></p><p><strong>Desired Candidate Profile</strong></p><p></p><h3>What We're Looking For</h3>Technical Foundation<p></p><p>You should have a strong practical understanding of: DNS, HTTP/HTTPS, TLS and certificates Proxies and reverse proxies Caching and CDN mechanics Web application architecture Origin infrastructure Cloud fundamentals across AWS, Azure or GCP You should be able to clearly explain what happens between a browser and an origin infrastructure and confidently troubleshoot problems across that path. You will also need a solid grounding in web application security, including: WAF concepts OWASP Top 10 Bot mitigation DDoS attack patterns Rate limiting You should be comfortable using technical troubleshooting tools including: curl dig traceroute Browser developer tools Packet capture tools where required You should also have scripting and automation capability using technologies such as Python, Bash or Terraform , together with experience working with REST APIs . Experience with Cloudflare Workers is a strong advantage.</p><p>Cloudflare Experience</p><p>For the Senior position , hands-on Cloudflare implementation experience is required. For the Mid-Level position , Cloudflare experience is a strong advantage but is not mandatory where you bring strong experience with comparable CDN, WAF or Zero Trust technologies . Candidates coming from platforms such as Akamai or other relevant CDN/security technologies can be considered where the underlying technical foundation is strong. BRIXIO provides access to Cloudflare University, partner-only training and funded certification to support continued development.</p><p>Delivery Experience</p><p>Senior Engineer 5+ years of experience implementing network, security or cloud infrastructure for external clients. Demonstrated experience owning technical delivery within client-facing projects. Hands-on Cloudflare implementation experience. Ability to independently lead technical client discussions and implementation activities.</p><p>Mid-Level Engineer 3+ years of relevant experience in network, security or cloud environments. Alternatively, strong technical support or NOC experience combined with genuine implementation exposure. Strong technical fundamentals and the ability to develop deeper Cloudflare expertise.</p><p>For Both Levels</p><p>Experience working within a professional services, consultancy, MSP or systems integrator environment with committed project timelines. Experience with production cutovers or migrations under formal change control is a significant advantage. Confidence working directly with external clients.</p><p>Languages</p><p>Full professional fluency in both French and English is a hard requirement. French is the primary working language for this portfolio. You will conduct technical workshops, participate in cutover and go-live calls, and prepare client-facing technical documentation in French. English is required for collaboration with BRIXIO's international teams and work involving Gulf and Asian accounts. Both French and English will be assessed during the interview process.</p><p></p><h3>How You Work</h3>We are looking for someone who is: Rigorous and methodical when working with production environments. Disciplined about documenting configurations and changes as work progresses. Comfortable working directly with clients, including when communicating technical risks or problems. Honest about the limits of their knowledge and willing to involve the Principal Architect when appropriate. Able to distinguish between genuine technical blockers and issues that simply require additional implementation time. Comfortable working remotely within an international team spanning Morocco, France, the Gulf, Poland and the Philippines.<p></p>