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<p>Contributes to the definition for scope of handover to operations</p><p>Participates in the definition and ensures consistent execution of operational procedures</p><p>Executes 1st level service desk for IT service portfolio</p><p>Executes 2nd and assists 3rd level support for all relevant IT solutions</p><p>Picks up and prioritize Service Requests & Incidents</p><p>Administrates, monitors, and operates existing IT systems</p><p>Creates, approves, manages, and maintains IT continuity plans</p><p>Administrates and manages user identity and access to IT systems</p><p>Ensures security protection and technical realizations for IT systems</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Master s degree or more.</li><li>Branch Of Study: Information Technology</li><li>French language, fluently spoken and writing.</li><li>English language, fluently spoken and writing.</li></ul>
<p>Your main missions:</p><p>Development and maintenance of Full Stack applications (Java / Spring Boot / Angular)</p><p>Design and integration of microservices and event-driven architectures</p><p>Implementation of DDD, Clean Architecture, and Craftsmanship principles</p><p>Setup and monitoring of CI/CD pipelines via GitLab CI/CD</p><p>Participation in design, development, testing, and production phases</p><p>Contribution to continuous improvement and software quality (testing, coverage, performance)</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><p>Required skills:</p><ul><li>Java / Spring Boot</li><li>Angular (Front)</li><li>Microservices & Event-Driven Architecture</li><li>SQL / NoSQL Databases (BigQuery, BigTable)</li><li>Cloud (GCP, Azure)</li><li>Docker / Kubernetes / Linux</li><li>CI/CD (GitLab CI/CD)</li><li>TDD, JUnit, Mockito, Sonar, Gatling</li><li>Postman, DDD, Clean Architecture, SOLID</li><li>Agile / Scrum Methodology</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The technical support customer representative has the main mission of collecting and then processing remotely the requests of users in difficulty regarding the use of computer equipment. Reporting to the team leader, their mission consists of: Resolving operational and maintenance technical problems by processing questions and providing technical solutions according to quality and deadline imperatives. Before taking on the mission, complete training is provided to prepare them for the responsibilities entrusted to them.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Perfect command of the French language, with good oral and written fluency. Listening and orientation skills. Good diagnostic and analytical capacity. Successful training related to the requested technical competence</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Supervise transportation operations to ensure that staff members adhere to LEONI transportation policy, procedures, safety rules, environmental policies, and governmental regulations. Review and update bus routes and stops based on new government infrastructure and any union demands. Ensure direct coordination with concerned departments (production, VCM, etc.) to receive information related to production stoppages (staff shortages, inventories, etc.), daily plans, and overtime. Guarantee the organization of transportation during holidays as per production demands. Be responsible for the renewal of company vehicle licenses and their periodic maintenance.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications and Experience</h2><p>Bac +2/3</p><p>1 year minimum experience in a similar position.</p><p></p></section>
<p>The Digital Marketing Manager, Organic & Web owns the execution engine for the company's owned and organic marketing channels. This hands-on individual contributor role produces and optimizes SEO and AEO content, maintains a healthy and high-converting website, runs organic social programs, and operates the company's account-based marketing platform, following a consistent rhythm of produce, publish, measure, and optimize. This role executes established strategy rather than setting it, working closely with Product Marketing, which owns ABM account selection, messaging, and Sales/SDR coordination. It does not own account or messaging strategy, paid media, or backend website engineering; it is accountable for execution quality, content and channel health, measurement, and continuous optimization.</p><p>Key Responsibilities</p><ul><li>Produce and optimize SEO content, landing pages, and on-page fundamentals (structure, metadata, internal linking, search visibility) for the company website, and optimize for citation within AI answer engines such as ChatGPT, Perplexity, and Google AI Overviews.</li><li>Maintain the keyword and topic roadmap with the growth marketing team; monitor rankings, organic traffic, content performance, and AI-citation visibility, and translate recurring SEO/AEO reviews into prioritized actions.</li><li>Execute the organic content pipeline against a predictable calendar, holding consistent quality, messaging, and brand standards, and refresh and repurpose existing content to improve performance.</li><li>Maintain a recurring website review calendar, manage CMS updates, resolve outdated content and broken links, and partner with Marketing Operations on layouts, navigation, calls to action, and landing pages to improve conversion.</li><li>Own organic social execution across active platforms drafting, scheduling, publishing, and optimizing content in a consistent brand voice and run structured A/B tests, applying learnings to content, format, timing, and engagement.</li><li>Operate the ABM platform end to end (audience creation, target-account setup, campaign build, targeting, activation, reporting), executing against Product Marketing's strategy with accurate setup, naming, and tracking.</li><li>Monitor account and campaign performance, develop and scale multi-version 1:few ad creative, and produce performance readouts that report results, insights, and next steps to Product and Growth Marketing.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Four or more years in digital, growth, or content marketing, preferably B2B or B2B SaaS.</li><li>Hands-on SEO (keyword research, topic planning, on-page optimization, internal linking, performance analysis) and familiarity with Answer Engine Optimization.</li><li>Demonstrated ability to write, edit, optimize, and publish high-quality organic content at a consistent cadence.</li><li>Working knowledge of website CMS platforms, page layout, user journeys, and conversion-rate optimization.</li><li>Experience running organic social programs and structured A/B tests.</li><li>Hands-on experience with an ABM platform (e.g., 6sense, Demandbase, Propensity) and a social media management platform (e.g., Oktopost, Sprinklr, Sprout Social).</li><li>Proficiency with GA4 and digital channel reporting, with strong analytical skills to turn data into prioritized actions.</li><li>Strong project and calendar management across multiple recurring workstreams, clear communication across cross-functional stakeholders, and a self-directed, detail-oriented, quality-focused working style.</li></ul>
<p>As part of its growth, ARROW GC is strengthening its teams and is looking for a Team Leader inside sales associate (English speaker) , What you will be doing at ARROW: Provide clear direction and guidance to team members, Identify and address team member training needs, Facilitate open and effective communication within the team, Collaborate with team members to find creative solutions to challenges, Allocate resources effectively to optimize project outcomes, Report regularly on team progress and key performance indicators.</p><p><strong>Desired Candidate Profile</strong></p><p>Who are we looking for? Proven experience in a leadership or supervisory role, Strong interpersonal and communication skills, Ability to motivate and engage team members, Excellent problem-solving and decision-making abilities.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Ensures the Quality Management Activities during samples and pre-production phases Ensures the validation and release of production area and equipment, is responsible for approval of the new equipment Ensures the control of non-conforming products Leads and/or coaches implementation of corrective/preventive actions for internal and external failures</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><strong>Level of Education :</strong> Engineer</li><li><strong>Branch Of Study:</strong> Mechanical/Electrical/Industrial or equivalent</li><li><strong>Experience :</strong> 4 years experience in the automotive industry</li><li><strong>Language :</strong> French and English are mandatory</li><li><strong>Social competences:</strong> Communication /Social & intercultural sensitivity / Change management /Target & result orientation/ Motivation & resilience /Self-organization /Conflict management / Teamwork</li><li><strong>Professional competence :</strong> Master the Lean Manufacturing, Hoshin Kanri & Continuous Improvement Technique</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div> <div> <div> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Later</font></font></b>
</div> <div> <p> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">For all clients, the mission of a Digital Advisor consists of:</font></font></p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Respond to the customer request in writing within the given timeframe.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Accompanying the client until their first-level commercial or technical problem is resolved.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure the achievement of the project's quantitative and qualitative objectives.</font></font></li> </ul> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Before taking on the mission, comprehensive training is provided to prepare him for the responsibilities that will be entrusted to him.</font></font></p> <ul> </ul> </div> </div> <div> <div> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Search profile</font></font></b>
</div> <div> <p> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect mastery of the written French language.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The spelling is not very good.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to adapt one's speech to one's interlocutor.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Typing speed.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit and entrepreneurial spirit.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Empathy is all evidence.</font></font></li> </ul> </div> </div> <div> <div> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience required</font></font></b>
</div> <div> <p> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Desirable back-office experience.</font></font></p> </div> </div> </div></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Job Description </b></font></font><b><br></b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Accompany and monitor the implementation and start-up of new industrial resources and processes. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Lead the industrialization/re-industrialization of new methods (inspection, repair, etc.). </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Initiate and support modifications and improvements to existing resources and processes. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Create and maintain technical documentation. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Research and propose improvement solutions and participate in progress actions implemented. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Requirements </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of methods and resources for the </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">mechanical design and development of </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">industrial products and mechanisms. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Design and dimensioning of structures. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of CATIA. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Project management. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of industrial drawing. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Writing reports according to client procedures. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proposing technical solutions. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analytical and synthesis skills. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analytical mind, rigor and team spirit. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">More than 3 years of experience. </font></font><br><br></div></section>
<h2 class="h5">Job description</h2>
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<br>Description de l'entreprise<br><br><p><strong>Fairmont Hotels & Resorts</strong></p><br><p>Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.<br><strong>Pourquoi travailler chez Fairmont Tazi Palace Tangier ?</strong><br>Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.<br>Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.<br>En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.<br>Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS</p><br><br>Description du poste<br><br><ul><li>Accueille chaleureusement les clients dès leur entrée au bar.</li><li>Prend les commandes avec précision et recommande des boissons en fonction des préférences des clients. </li><li>Prépare et sert des boissons de haute qualité, en respectant les normes de présentation. Crée des cocktails personnalisés en utilisant des techniques de mixologie créatives. </li><li>Maintient la propreté et l'ordre du bar, suivant les protocoles d'hygiène et de sécurité alimentaire. </li><li>Gère efficacement les stocks, passant des commandes de réapprovisionnement au besoin. </li><li>Assure une rotation adéquate des stocks pour garantir la fraîcheur des ingrédients. </li><li>Collabore avec l'équipe de cuisine pour coordonner les accords mets et boissons. </li><li>Crée des présentations attrayantes pour les boissons, utilisant des techniques visuelles. </li><li>Gère les paiements avec précision et fournit des notes détaillées aux clients sur demande. </li><li>Suit les tendances de l'industrie des boissons pour rester informé des nouveaux produits et techniques. </li><li>Participe à des formations continues pour améliorer les compétences en mixologie et en service. </li><li>Répond rapidement et efficacement aux demandes spéciales des clients. </li><li>Maintient une connaissance approfondie des vins, spiritueux et autres boissons proposées. </li><li>Crée une atmosphère conviviale au bar en interagissant avec les clients de manière engageante. </li><li>Participe à des événements spéciaux ou à des promotions organisées par l'hôtel. </li><li>Respecte les politiques et les procédures de l'établissement en matière de service d'alcool. </li><li>Gère les plaintes des clients de manière professionnelle et trouve des solutions appropriées. </li><li>Coordonne avec d'autres départements de l'hôtel pour assurer un service intégré. </li><li>Cultive des relations positives avec la clientèle et fidélise les clients réguliers. </li></ul><br>Qualifications<br><br><p><strong>Expérience et formation</strong></p><br><ul><li>3 à 5 années d’expérience professionnelle, dont au moins 2 années idéalement acquises au sein d’un hôtel haut de gamme ou d’un établissement de même standing.</li><li>BAC+2 en Hôtellerie Restauration ou équivalent.</li></ul><p><strong>Compétences techniques :</strong></p><br><ul><li>Bonne maîtrise des techniques de préparation, de présentation et de service des cocktails, mocktails et boissons diverses.</li><li>Maîtrise des techniques de dosage, de mélange, de décoration et de présentation des boissons.</li><li>Bonne connaissance des règles d’hygiène, de sécurité alimentaire et de conservation des produits.</li><li>Maîtrise des standards de service et de présentation propres à un établissement haut de gamme.</li><li>Capacité à maintenir le bar propre, organisé et conforme aux standards de l’établissement tout au long du service.</li><li>Bonne connaissance des procédures de contrôle des pertes, du gaspillage et de la consommation des produits.</li><li>Bonne connaissance des standards LQA (Leading Quality Assurance) et capacité à les appliquer quotidiennement afin de garantir un service d’excellence.</li></ul><p><strong>Qualités personnelles :</strong></p><br><ul><li>Excellent sens du service et de l’accueil, avec une attitude professionnelle et chaleureuse.</li><li>Présentation soignée, élégance et discrétion, adaptées à l’environnement d’un hôtel de luxe.</li><li>Excellent relationnel et capacité à créer une expérience conviviale et personnalisée pour chaque hôte.</li><li>Rigueur, organisation et grande attention aux détails.</li><li>Réactivité, disponibilité et capacité à gérer efficacement les périodes de forte activité.</li></ul><p><strong>Langues :</strong></p><br><ul><li>Excellente maîtrise du français et de l'anglais, à l'oral comme à l'écrit.</li><li>La maîtrise d'une troisième langue constitue un atout.</li></ul><br>Informations supplémentaires<br><br><p><strong>Employee Benefits:</strong><br>Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, <strong>discounted stays across Fairmont & Raffles properties</strong>, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.</p><br><p><strong>Our Values</strong><br>Respect:<br>We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. </p><br><p>Excellence:<br>We make genuine connections, and we cherish every opportunity to make the people around us feel special.</p><br><p>Belonging:<br>We celebrate our differences. We support each other and we always stand together.</p><br><p>Empowerment:<br>We have authority to take initiative and anticipate moments that create unforgettable experiences. </p><br><p>Integrity:<br>We build trust through mutual respect and being authentic.</p><br><p><strong>Diversity & Inclusion</strong></p><br><p>Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</p><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Foundever Group is recruiting Messaging Processing Customer Advisors for its Casanearshore site. Their responsibilities will include: </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Receiving customer requests; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> analyzing and diagnosing their needs to provide appropriate solutions; applying defined processes and mastering the use of tools; reporting any information that could identify a malfunction or improve a procedure; contributing to the smooth running of the service; and ensuring that the qualitative and quantitative objectives set by management are met.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Candidates must have a high school diploma or higher and </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> prior experience in customer service. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> A good level of French (both spoken and written) is required, along with </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> strong listening and customer service skills, </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> good computer skills, </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> and be diligent, committed, and punctual.</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><span >Job Description Food & Beverage Manager Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Food & Beverage Manager, you will strategically lead the team to take guest satisfaction to the next level.</span></p><p><b>What you will be doing:</b></p><ul><li>Lead, mentor and train the Food & Beverage Operations team</li><li>Ensure Food & Beverage relevant brand standards are maintained</li><li>Strategize on new products and service offerings</li><li>Create unforgettable experiences for our guests</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Service focused personality is essential and previous leadership experience required</li><li>Proven ability to build and maintain good relationships with all stakeholders</li><li>Communicate thoughts, actions and opportunities clearly with strong networking skills</li><li>Ability to lead by example, believe in a strong team culture and set the scene for high performance</li></ul><p></p></section>
<p>The inbound call handler is responsible for responding by phone to incoming customer calls. Their role is to identify their needs and provide a solution as quickly as possible. Sometimes, they also have to finalize sales. Reporting to the team leader, their main missions consist of: Receiving incoming customer calls Actively listening to the interlocutors Identifying their needs, analyzing their requests and directing them Maintaining the highest quality of customer service Guaranteeing the achievement of the quantitative and qualitative objectives of the project. Before taking charge of the mission, a complete training is provided to prepare them for the responsibilities entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect command of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial logic. Real listening skills. Unwavering empathy. Experience in telemarketing is desirable (Inbound calls)</p>
<p>The call reception agent is responsible for answering incoming customer calls by telephone. His role consists of identifying their needs and providing a solution as quickly as possible. Sometimes, he also has to finalize sales. Reporting to the team manager, his main missions consist of: Receiving incoming customer calls, Actively listening to the speakers, Identifying their needs, analyzing their requests and directing them, Maintaining the highest quality of customer service, Guaranteeing the achievement of the quantitative and qualitative objectives of the project. Before taking charge of the mission, a complete training is provided to prepare them for the responsibilities that will be entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect command of the French language, with good fluency in speaking and writing. Excellent argumentation skills. Commercial acumen. Real listening skills. Unwavering empathy.</p>
<p>As an Asset Associate, your role will be diverse and essential to our operations. In this back-office role, you will support our customer-facing, Sales and Customer Service colleagues, allowing them to focus on selling and servicing our customers. Your responsibilities will include:</p><ul><li>Stock Returns / parts analysis.</li><li>IPV s.</li><li>RDR s.</li><li>Expediting.</li><li>Upload / data maintenance of Confirm Dates.</li><li>Investigating Inventory Liability.</li><li>Lead Time updates / Management.</li><li>BL reconciliation</li><li>Action file from Infosys.</li><li>Clean up Past Due PO s > XXX Days.</li><li>Supply responsibility for small / non-franchised Suppliers.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>English on min B2 level (both spoken and written), additional language is an asset.</li><li>Good knowledge of MS Office, Excel is a plus.</li><li>Customer Service, Order Management or Sales experience.</li><li>Accountability.</li><li>Communication and coordination skills.</li><li>Customer-oriented attitude.</li><li>Team player.</li></ul>
<p>The call center representative in charge of inbound calls is responsible for answering incoming customer calls by telephone. His role is to identify their needs and provide a solution as quickly as possible. Sometimes, he also has to finalize sales. Reporting to the team leader, his main missions consist of: Receiving incoming customer calls, Actively listening to the interlocutors, Identifying their needs, analyzing their requests and directing them, Maintaining the highest quality of customer service, Ensuring the achievement of the quantitative and qualitative objectives of the project. Before taking charge of the mission, complete training is provided to prepare him for the responsibilities that will be entrusted to him.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect mastery of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial logic. Real listening skills. Unwavering empathy.</p>
<p>The customer service representative in inbound calls is responsible for answering incoming customer calls by phone. Their role consists of identifying their needs and providing a solution as quickly as possible. Sometimes, they also have to finalize sales. Reporting to the team leader, their main missions consist of:</p><ul><li>Receiving incoming customer calls</li><li>Actively listening to the callers</li><li>Identifying their needs, analyzing their requests and directing them</li><li>Maintaining the highest quality of customer service</li><li>Guaranteeing the achievement of the quantitative and qualitative objectives of the project.</li></ul><p>Before taking charge of the mission, a complete training is provided to prepare them for the responsibilities that will be entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect mastery of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial logic. Real listening skills. Unwavering empathy.</p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: Developing Power BI reports; Developing PowerApps applications and Power Automate flows; Creating test plans for tool enhancements (VBA); Testing and validating data (running jobs, etc.); Supporting and facilitating incident resolution using VBA; Providing methodological support to users; Writing support guides, basic methods, and test plans</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good level of French and English (speaking & writing)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of structured and unstructured databases</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of Power BI (Dax, Power Query, Reporting)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in Power Apps and Power Automate</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">VBA/macros/advanced functions development</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of SQL-type query languages</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Update the databases by adding missing data and removing errors</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Basic knowledge of: Snowflake/Data lake</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Acquire new knowledge.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Valued skills: Synthesis skills, Critical analysis, Rigor, Customer Relationship Management (Communication, helpfulness, active listening).</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of automotive culture</font></font></p>
<p>The inbound call handler is responsible for answering incoming customer calls by phone. Their role is to identify their needs and provide a solution as quickly as possible. Sometimes, they also have to finalize sales. Reporting to the team leader, their main responsibilities consist of: Receiving incoming customer calls, Actively listening to callers, Identifying their needs, analyzing their requests and directing them, Maintaining the highest quality of customer service, Ensuring the achievement of quantitative and qualitative objectives of the project. Before taking charge of the mission, a complete training is provided to prepare them for the responsibilities that will be entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect command of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial logic. Real listening skills. Unwavering empathy. Experience in telemarketing is desirable (Inbound calls).</p>
<p>The customer advisor in inbound calls is responsible for answering incoming customer calls by phone. Their role consists of identifying their needs and providing a solution as quickly as possible. Sometimes, they also have to finalize sales. Reporting to the team leader, their main missions consist of: Receiving incoming customer calls. Actively listening to the interlocutors. Identifying their needs, analyzing their requests and directing them. Maintaining the highest quality of customer service. Guaranteeing the achievement of the quantitative and qualitative objectives of the project. Before taking charge of the mission, complete training is provided to prepare them for the responsibilities that will be entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect mastery of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial logic. Real listening skills. Unfailing empathy.</p>