Factory Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p><strong>Reporting to the Water Supply and Sanitation Department</strong>, your mission is:</p><br><br><ul><li>Upon request, as part of tenders, contribute to the preparation of subsets of technical offers, according to the instructions of the project manager or DEPA Director</li><li>Design work as part of entrusted projects</li><li>Ensure the collection of necessary data for projects, organize and summarize them</li><li>Contribute to setting the conditions for the execution of the work by carrying out the requested sizing work, using appropriate techniques or software, according to the required quality, in compliance with technical standards and within the deadlines and costs</li><li>Translate data expressed in any other format (client constraints, regulatory requirements, environmental constraints, drawings, etc.) into technical data (calculation notes, plans, financial estimates, etc.)</li><li>Carry out design work for elements or sub-assemblies of the work and/or the requested study, with the degree of precision and uncertainty required by the nature of the study (feasibility study, preliminary study, detailed study, etc.)</li><li>Contribute to the integration work of the project by managing the production of technical deliverables (execution plans, launch plans, site plans, etc.) while optimizing solutions from a technical and economic point of view</li><li>Prepare specifications and reports as part of entrusted projects</li><li>Upon request, contribute to the preparation of audit or expert reports</li><li>Contribute to project management on an administrative level (tracking stages, tracking contractual deadlines, preparing reporting)</li><li>Upon request, contribute to the administrative follow-up of contracts (tracking contractual deadlines, time spent, invoice tracking, etc.)</li></ul><p>Novec is committed to promoting diversity in recruitment and preventing all forms of discrimination.&nbsp;</p><br><br> <br> Required profile : <ul><li>Holder of an Engineering degree <strong> in Civil Engineering or Hydraulics</strong>, you have <strong>0 to 2 years of experience</strong> in a similar position.</li><li>Good command of software: Autocad, Mensura and Epanet</li><li>Ability to work independently and as part of a team;</li><li>Rigor, availability and dynamism,</li><li>Reactivity and proactivity,</li><li>Team spirit.</li></ul> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The regional business development manager is responsible for the commercial development of Coface solutions with companies in his geographical area. He prospects new clients, develops the existing portfolio and supports companies in managing their payment risks through credit insurance, business information and debt collection solutions offered by Coface.</p><p><strong>Commercial Development</strong></p><ul><li>Actively prospect new companies (SMEs, large companies, exporters, distributors, manufacturers, etc.).</li><li>Identify sales opportunities for Coface solutions.</li><li>Develop a portfolio of prospects and ensure their conversion into clients.</li><li>Achieve revenue and volume targets set by management.</li></ul><p><strong>Customer Relationship Management</strong></p><ul><li>Build and maintain lasting relationships with decision-makers (CEO, CFO, Credit Managers, Sales Directors, etc.).</li><li>Conduct prospecting, presentation, and follow-up meetings.</li><li>Understand customer needs and propose appropriate solutions.</li><li>Ensure a high level of customer satisfaction and loyalty.</li></ul><p><strong>Consultative Selling</strong></p><ul><li>Present the benefits of credit insurance and customer risk management services.</li><li>Develop commercial proposals tailored to the needs of prospects.</li><li>Participate in commercial negotiations and follow-up of contracting.</li><li>Coordinate with underwriting and management teams to ensure an optimal customer experience.</li></ul><p><strong>Market Watch</strong></p><ul><li>Ensure continuous competitive intelligence.</li><li>Identify economic trends and development opportunities in the Northern region.</li><li>Report strategic information to management.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: Bachelor's degree (Bac+3) to Master's degree (Bac+5) in Commerce, Management, Finance, Insurance, or Economics.</li><li>Experience: Minimum 2 to 5 years of experience in B2B commercial development. Experience in insurance, banking, leasing, factoring, credit, or financial services is a major asset.</li><li>Good knowledge of the economic landscape of the Northern region of Morocco.</li><li>Excellent prospecting and negotiation skills.</li><li>Strong results orientation.</li><li>Ability to develop a professional network.</li><li>Interpersonal skills and excellent communication.</li><li>Proficiency in consultative selling techniques.</li><li>Good knowledge of CRM tools and the Microsoft Office Suite.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Summary</b></p><br><br><br><br><br><br><br><br>Are you ready to take your skills to the next level and become our next Marketing Specialist? <br>IFF is a global leader in flavors, fragrances, food ingredients and health &amp; biosciences, we deliver sustainable innovations that elevate everyday products.<br>Taste: Crafting unique, technology-enabled flavor designs that define the identity of food and beverage brands, shape trends in flavor building and fuel market success.<br>We are seeking a talented Marketing Specialist to monitor and evaluate market trends and activities, identifying opportunities for business growth and the development of effective marketing strategies. This is an exciting opportunity based in Casablanca, Morocco.<p><u><b>Where You’ll Make a Difference</b></u></p><br><p><b>1. Trend &amp; Insight Leadership</b></p><br><ul><li>Analyze food and beverage category trends using tools like Mintel, Euromonitor, AI Palette, Nielsen, and AI agents.</li><li>Translate insights into impactful customer-facing content that supports business growth and retention.</li></ul><p><b>2. Concept Development</b></p><br><ul><li>Collaborate with customers on new product development by leveraging consumer insights and market trends to propose relevant food and beverage concepts.</li></ul><p><b>3. Strategic Alignment</b></p><br><ul><li>Connect market dynamics and consumer behavior with IFF’s commercial strategy to uncover new business opportunities.</li></ul><p><b>4. Customer Engagement &amp; Presentation Excellence</b></p><br><ul><li>Lead the creation and delivery of customer presentations, including trend analysis, insights, and product concepts.</li><li>Own the full customer engagement experience:<ul><li>Presentation content and materials (labels, banners, videos)</li><li>Event logistics</li><li>Creating a memorable and elevated customer experience</li></ul></li></ul><p><b>5. Market Mapping &amp; Gap Analysis</b></p><br><ul><li>Monitor new product launches and emerging trends to identify whitespace opportunities.</li></ul><p><b>6. Marketing Collateral Creation</b></p><br><ul><li>Design professional marketing assets (flyers, one-pagers, etc.) that showcase IFF’s technologies and initiatives while adhering to brand guidelines.</li></ul><p><b>7. Research &amp; Insights</b></p><br><ul><li>Conduct desk research to gather intelligence on the food industry and key players.</li></ul><p><b>8. Cross-Functional Collaboration</b></p><br><ul><li>Partner with category leaders, commercial, innovation, creation, and design teams to co-develop and implement customer value propositions.</li></ul><p><b>9. Commercial Partnership</b></p><br><ul><li>Act as a strategic ally to the FSA sales leader by:<ul><li>Identifying growth opportunities</li><li>Leading local initiatives aligned with regional strategy</li><li>Driving customer engagement</li><li>Sharing success stories across markets</li><li>Mapping whitespace across categories, markets, and channels</li></ul></li></ul><p><u><b>What Makes You the Right Fit </b></u></p><br><ul><li>Proficiency in Microsoft 365 (Excel and PowerPoint essential)</li><li>Basic graphic design capabilities</li><li>Strong analytical skills for data interpretation</li><li>Strategic mindset with creative problem-solving abilities</li><li>Excellent collaboration and interpersonal skills</li><li>Strong influencing and networking capabilities</li><li>Ability to craft compelling, data-driven narratives</li><li>Fluent in French and English (written and verbal)</li><li>Solid understanding of consumer research and insights</li><li>Experience in creating marketing collateral and coordinating with agencies</li><li>Passion for innovative B2B marketing approaches</li><li>Adaptability and eagerness to learn</li></ul><p><u><b>How Would You Stand Out? </b></u></p><br><ul><li><span>3-5 years of marketing experience, ideally in B2B within the food and beverage manufacturing sector</span></li><li><span>Bachelor’s degree in Marketing or related field (Master’s preferred)</span></li></ul><p><u><b>Why Choose Us?</b></u></p><br><ul><li>&nbsp;Fantastic opportunity to be apart of the&nbsp;Customer Experience Marketing (CXM)&nbsp;team, you will be the driving force behind how IFF engages with customers across the French-Speaking Africa region.</li><li>Work Model: Full Time Contract - (Hybrid: 2 days/week remote)</li><li>Ability to work with multiple disciplines in a dynamic, global environment</li></ul><p>We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity &amp; expression, sexual orientation, or disability.</p><br><p>Visit <span><span><span><span><span><span><span><span><span>IFF.com/careers/workplace-diversity-and-inclusion</span></span></span></span></span></span></span></span></span> to learn more</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>About Unilever</b><br><p>With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.&nbsp;</p><br><br><p>At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.</p><br><br><br><p><b>Job Purpose</b></p><br><br><span>This role exists to support the CSP Manager in driving efficiency and enhancing ways of working across the team. Its overall purpose is to improve operational effectiveness by streamlining processes, increasing clarity, and ensuring better coordination between stakeholders.</span><span>The role also plays a key part in supporting the sales team by providing clear visibility on plans and priorities, enabling more informed decision-making and stronger execution. In addition, it contributes to cost-saving initiatives that support business growth and profitability, ensuring resources are optimized while maintaining performance and results.</span><br><p><b>What Will Your Main Responsibilities Be</b></p><br><br><ul><li><b>Provide clear visibility on sales plans</b> by consolidating and sharing accurate, structured information</li><li><b>Build a Dybamic Tool </b>that will support sales team on driving their monthly sales with better clarity</li><li><b>support cost-saving initiativ</b>es aimed at improving profitability</li><li><b>Design, build, and pilot a sales tool for in-store promoters in Modern Trade (MT)</b> to enhance visibility, improve execution in stores, and drive sales performance growth.</li></ul><br><p><b>What You Will Need to Succeed</b></p><br><br><p><b>Experiences &amp; Qualifications</b></p><br><br><ul><li><span>Business School or engineering school </span></li><li>Good Exel knowledge</li><li>Good AI Tool Knwoledge</li><li>Attention to details</li><li>Problem solving</li><li>Analytical thinking</li></ul><br><p>Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.</p><br><br><br><br><p><span>Unilever is an organisation committed to equity, inclusion and diversity </span><span>to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring</span><span>ing </span><span>their ‘Whole Self’ </span><span>to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey. </span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong>Location:</strong> Casablanca, Morocco</p><br> <p><strong>Job Type:</strong> Full-time</p><br> <p><strong>Hashtag:</strong> #LI-MM1</p><br> <p><strong>About Us </strong></p><br> <p>For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,500+ empowered employees are central to this mission.</p><br> <p>As a trusted and reliable partner of over 800 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 9 R&amp;D centers across the MENA, North America and Europe, our footprint allows us to play a critical role in serving patients.&nbsp;</p><br> <p><strong>Description:</strong></p><br> <p>We are looking for a talented <strong>Sales Supervisor </strong>to join us. At Hikma you’ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We’re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</p><br> <p>If you want to be part of a team that cares about impact, this is the place for you.</p><br> <p><strong>Key Responsibilities:</strong></p><br> <ul> <li>Lead and support the Medical Representatives in achieving their objectives.</li> <li>Implement the commercial and promotional strategy within the assigned territory.</li> <li>Monitor performance indicators and develop appropriate action plans.</li> <li>Conduct field visits and provide regular coaching to the sales team.</li> <li>Assess, motivate, and develop team members’ capabilities.</li> <li>Ensure accurate CRM data and timely commercial reporting.</li> <li>Build strong professional relationships with healthcare stakeholders.</li> <li>Ensure compliance with internal procedures and pharmaceutical regulatory and ethical requirements.&nbsp;</li> </ul> <p><strong>Qualifications:</strong></p><br> <p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p><br> <ul> <li>Bachelor’s degree or higher.</li> <li>At least 9 years of experience in pharmaceutical sales or medical promotion.</li> <li>Proven experience in team supervision or people management.</li> <li>Strong leadership, coaching, analytical, and negotiation skills.</li> <li>Good command of French and CRM tools.</li> <li>English is an advantage.</li> </ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >IT Infrastructure Operations - DBA Engineer</font></font></p><p><br></p><p>As part of DTIT (Digital Transformation &amp; Information Technology) organization, the DBA engineer :</p><p>Manages his/her assigned infrastructure components, ensuring continuous support &amp; service delivery in line with the agreed Operational Level Objectives</p><p>Is responsible for the operations &amp; monitoring of secure and highly available infrastructure components as well as maintaining the ongoing reliability, performance and support of the infrastructure</p><p>Key accountabilities &amp; Responsibilities:</p><p>1. PLANNING</p><p>Plans for the right level of availability &amp; performance of database services</p><p>Collects requirements and suggest adequate solutions</p><p>Participates to different phases of a (local or central) project and contributes to project execution</p><p>2. EXECUTION</p><p>Ensure the availability of all database systems supporting business solutions:</p><p>Deploy database monitoring solutions and provide documentation and training to Level 1 team &amp; users</p><p>Responsible for technical projects deployment</p><p>Responsible for risk assessment of components in network scope.</p><p>3. INCIDENT / PROBLEM/ CHANGE MNGMT / MONITORING</p><p>Qualifies and fixes Level-2 &amp; 3 incidents (including via duty) and problems based on pro-active monitoring or issues reported by users</p><p>Technical processing of database requests</p><p>Responsible for systems security &amp; license use to meet compliance</p><p>Comply with OLA/SLA requirements</p><p>Finding root causes of problems &amp; Interrupts</p><p>4. EXPERTISE</p><p>Acts as the technical liaison between operations, service and project management teams and architects, providing critical operational insight to upcoming implementations and strategies, including validation of ongoing solutions supportability</p><p>Participates in the design, implementation, and execution projects for run phase. This includes backup and disaster recovery plan for database solutions</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>YOUR SKILLS &amp; EXPERIENCES * Education: Engineer/ Master in Computer Science or related area * * Strong Expertise in Database Administration : Oracle,SQLServer,MariaDB, Oracle Golden * Experience on Backup/Restore, replication and Disaster recovery : RMAN, Oracle Golden Gate, SQLServer replication, mariadb replication * Advanced knowledge of Database architecture design, implementation, and support * Experience on database monitoring, performance and troubleshooting/analysis tools : Oracle Entreprise manager, AWR/ASH/ADDM analysis, SQLServer profiling, * * Team worker with strong communication skills * Excellent time management &amp; prioritization skills, agile. * Strong analytical and problem-solving skills * French, English spoken and written.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p><strong>Main tasks:</strong></p><br><br><ul><li>Manage pre-litigation and litigation cases (social and commercial), working with lawyers and operational teams.</li><li>Control the company's legal commitments by approving all contracts.</li><li>Analyze contractual documents and associated risks.</li><li>Ensure compliance with legislation applicable to the company's activities and stay updated on regulatory changes.</li><li>Respond to legal inquiries and participate in negotiations for all types of agreements and contracts.</li><li>Conduct legal consulting and audit missions.</li><li>Supervise administrative management procedures.</li><li>Coordinate different administrative departments and ensure regular collaboration with other departments (Human Resources, Sales, Technical, etc.).</li><li>Implement indicators needed to track activities and report to General Management.</li></ul> <br> <br> Required profile : <ul><li>Holder of a Master's degree (Bac+5) in Law, preferably Business Law, with additional training in Human Resources or Finance/Accounting.</li><li>Minimum of 3 years of experience in a similar role.</li><li>Excellent written and spoken command of Arabic and French.</li><li>Proficient in office software (Microsoft Office Suite).</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Sorec</strong> is characterized by a <strong>strongly collaborative culture</strong>, where people, trust and employee well-being are central to the organization’s way of working. The company promotes high-quality working relationships, team cohesion and a close, supportive leadership style. This collaborative foundation is complemented by a <strong>moderate innovation focus</strong>, fostering initiative and openness to new ideas. A <strong>structured organizational framework</strong> supports operational efficiency, while competitive performance plays a more limited role. </p><br><br> <br> Job : <p>Reporting to the Directorate of Information Technologies and Systems, your main mission will be the complete management of IT projects, from defining business needs (Business Analysis) to technical management and solution implementation (IT Development). You will be the interface between business teams, the IT department, and any external providers. As such, your main activities will be:</p><br><br><p><strong>Business Analysis (MOA)</strong></p><br><br><p>- Collect, analyze, and formalize user functional needs;<br>- Write expressions of need and specifications;<br>- Participate in defining processes and propose improvements;<br>- Organize business workshops, monitor testing and acceptance of deliverables;<br>- Support users in change management;<br>&nbsp;</p><br><br><p><strong>IT Development (MOE)</strong></p><br><br><p>- Contribute to the technical design of solutions with internal or external teams;<br>- Ensure the monitoring of development, integration, and deployment into production;<br>- Guarantee compliance with deadlines, budget, and technical quality of deliverables;<br>- Monitor project risks and provide regular reporting.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p>As a potential candidate:</p><br><br><p>You have an engineering degree <strong>(Master's degree)</strong> in IT, with <strong>5 to 8 years</strong> of experience in managing IT projects in an IT Development/Business Analysis environment.<br><strong>Required skills:</strong></p><br><br><p>- Management of IT projects in IT Development/Business Analysis environments.<br>- Proficiency in project management methodologies: V-Cycle, Agile, Scrum.<br>- Functional analysis and design of information systems.<br>- Good knowledge of application architectures.<br>- Use of modeling tools such as UML and BPMN.<br>- Practice with project management tools (Jira, MS Project, etc.).<br>- Strong sense of commitment, organization, collaboration, and respect for confidentiality.<br>- Analytical mind, rigor, and attention to detail.<br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><br><br><p>Would you like to become part of the world's most international company in the world?</p><br><br><p>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><br><br><p>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><br><br><strong>ABOUT THE ROLE :</strong><p><em>Deliver a high level of customer service at the Service Point, ensuring excellent customer experience while promoting DHL products and services, and contributing to revenue and shipment targets achievement.</em></p><br><br><strong>YOUR TASKS :</strong><ul><li>Act as a brand ambassador for DHL, providing professional, friendly and courteous service to all customers.</li><li>Handle walk-in customers efficiently, ensuring immediate attention and response to their shipping needs.</li><li>Promote and sell DHL products and value-added services to achieve revenue and shipment targets.</li><li>Build and maintain strong relationships with new and existing customers, including local stakeholders (e.g. mall management).</li><li>Follow up on customer enquiries and ensure accurate information is provided on services, pricing, transit times and documentation requirements.</li><li>Manage customer complaints effectively and implement corrective actions to avoid recurrence.</li><li>Ensure compliance with Service Point procedures and GSOP standards, including safety and operational processes.</li><li>Maintain accurate daily operations including shipment processing, manifesting and CIA checks.</li><li>Ensure proper handling and reconciliation of cash, including float management and CAA compliance.</li><li>Maintain Service Point readiness by ensuring availability of supplies, equipment and proper functioning of tools.</li><li>Identify opportunities to improve customer experience, processes and service quality.</li><li>Contribute to achieving KPIs such as NPA, revenue targets (RPD / SPD) and year-on-year growth objectives.</li><li>Work collaboratively with internal teams to ensure seamless service delivery and customer satisfaction.</li></ul><strong>YOUR PROFILE :</strong><p>Minimum Bac +2 or equivalent qualification. Strong customer service orientation with a passion for delivering excellent customer experience. Good command of <strong>French</strong>, spoken and written. Good organizational skills with ability to manage priorities and workload effectively. Ability to work under pressure in a fast-paced and time-sensitive environment. Strong interpersonal and communication skills. Good knowledge of service industry practices; logistics or international business knowledge is an advantage. Presentable, professional and customer-focused attitude.</p><br><br><p><strong>Competencies:</strong><br>Problem Solving: Takes ownership of customer enquiries and provides effective solutions.<br>Customer Orientation: Builds long-term relationships and ensures customer satisfaction.<br>Planning &amp; Organizing: Manages daily tasks efficiently to meet operational and sales targets.<br>Results Orientation: Focuses on achieving revenue, shipment and service KPIs.<br>Teamwork: Works collaboratively and contributes to a positive team environment.<br>Communication: Communicates clearly and effectively with customers and internal stakeholders.<br>Attention to Detail: Ensures accuracy in transactions, documentation and cash handling</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The candidate we are looking for will be placed within the Logistic Department and will deal independently with the following activities:</p><p>- Understand the customer needs and ensure full ownership of all customer requests / orders</p><p>- Analyze &amp; maintain customer orders in SAP</p><p>- Manage customer cases while providing continuous visibility to customers and ensure effective follow-up until full resolutions of customer requests or issues</p><p>- Handle incoming calls and customer service inquiries to a successful outcome</p><p>- Develop the system reporting methods to extract data used for managing supply chain, delivery</p><p>- Collaborate with all departments to ensure resolution for the best customer experience and maintain a positive feedback loop.</p><p>- Provide guidance for the customers on the phone and through email support</p><p>- Collect &amp; follow up customer complaints and dispatches if product related claims.</p><p>- Solve customer complaints related to logistics (late delivery, change of date / time of delivery .)</p><p>- Ensure that complaints are resolved effectively and without delay to increase customer satisfaction</p><p>- Other tasked related to your position may be requested by your hierarchical manager.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Good knowledge of Microsoft Office tools including Excel</li><li>Good Knowledge of SAP (highly important)</li><li>Excellent communication skills and proactive customer service skills</li><li>Ability to deal with multiple requests/tasks and prioritize urgent requirements</li><li>Solid customer care experience in automotive/aerospace industry knowledge is a must</li></ul><p>Preferential requirements:</p><ul><li>Post graduate degree/Master</li><li>Minimum 3 years of relevant experience in the same field</li><li>Knowledge of French and English languages</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate Quarterly Business Review scenarios — performance vs.<br> benchmark, allocation drift against IPS tolerance bands, and material fund document changes; Create rebalancing and tax-loss harvesting test cases involving cost basis, short-term vs.<br> long-term capital gains, and wash-sale rule application; Develop suitability check cases probing risk tolerance, time horizon, prohibited holdings, and concentration limits against a client's Investment Policy Statement; Construct fee-stack analysis cases: portfolio-weighted expense ratios, advisory fees, and all-in cost comparisons against category benchmarks; Document test cases clearly with verified calculations, policy citations, and correct answers.<br> What we look for This opportunity is a good fit for professionals with a background in investment management, financial advisory, or broader financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Economics, Business Administration, Accounting, Mathematics, Statistics, or any related field; 2+ years of finance, investment, accounting, or financial services experience; Current or recent experience in advisory &amp; management or adjacent roles; Practical knowledge of portfolio performance analysis, tax-lot accounting, wash-sale rules, and Investment Policy Statement literacy; a CFA, CFP, CPWA, CIMA, or CIPM credential is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a Client Relations Manager, you will be responsible for delivery of departmental results through successful direction and management of team or staff. While in this role, you will ensure high levels of customer satisfaction by establishing and measuring group performance against quality and productivity guidelines.</p><br><br><p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.</p><br><p>True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p><br><p>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <u>accommodation-request_mb@oracle.com</u> or by calling 1-888-404-2494 in the United States.</p><br><p>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p><br><br>Responsibilities:<br>Your role will have an important part in the development and execution of the Client Relations yearly business plan. In addition, you will be responsible for establishing, implementing, and communicating departmental objectives and service levels. As a manager, you will be responsible for preparing and presenting employee performance appraisals on a regular basis. You will always be prepared to act as a company spokesperson to outside customers regarding their needs and inquiries.<br>Qualifications:<br><p>Career Level - M2</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>The Director, Patient Centered Outcomes Research, is responsible for the design and execution of strategically-focused and innovative patient experience data (PED) evidence to support optimization of product registration, access &amp; reimbursement, and clinical practice in collaboration with HEOR Strategy and other functions (eg, Clinical Development &amp; Operations, Regulatory, Commercial).</p><br><p>The Director, Patient-Centered Outcomes Research, will support Oncology primarily and cultivate strong partnerships to enable effective cross-functional collaboration with other product team members from internal groups including HEOR-Strategy, Clinical Development and Operations, Biostatistics, Regulatory Affairs, Medical Affairs, and the Commercial organization. The Director represents HEOR at global regulatory and payer / HTA meetings and may lead and/or support negotiations in collaboration with cross-functional team members to drive internal strategy and alignment with global regulatory &amp; reimbursement agencies. In addition, the Director will represent AbbVie externally and assume a leadership role in collaborations with external partners (eg, industry consortiums, key opinion leaders, research organizations, patient advocacy groups). He / She serves as a subject matter expert (SME) on PED and patient-centered measurement strategies within HEOR and AbbVie to drive a patient-centric culture and adoption/uptake of standards and best practices for PED.</p><br><p>The Director will oversee at least one therapeutic area (eg, oncology, rheumatology, gastroenterology, dermatology, neurosciences, eye care, aesthetics) and their responsibility will span multiple products/ indications. Additional responsibilities for the Director include developing annual strategic planning of PED aligned with TA / asset strategy and managing multiple projects and vendors to execute PED for their respective TA responsibilities.&nbsp;Managerial responsibilities may include attracting, mentoring, and oversight of junior members of the team (eg, interns, fellows, associate directors); development of annual strategic plans aligned with TA / asset strategy and managing annual budgets for their respective TA responsibilities.</p><br><p>Responsibilities</p><br><ul><li>Responsible for execution of global PED generation and stakeholder engagement strategies that encompasses innovative research&nbsp;aligned with overall asset strategy across multiple therapeutic areas</li><li>Leads management of projects to ensure timely execution of&nbsp;PED research&nbsp;to characterize patient outcomes, identify patient preferences and unmet needs, inform patient-focused measurement strategies, and develop and validate innovative patient-relevant outcomes measures and endpoints to differentiate AbbVie’s portfolio and meet business and global needs</li><li>Supports alignment of strategy with HEOR-Strategy counterparts and communicates strategy and translates results cross-functionally to key cross-functional teams that are part of Pipeline Commercial Model to facilitate alignment and integration of PED plans into the broader Integrated Evidence Plans</li><li>Ensures the scientific quality and integrity of COA research through development of rigorous qualitative and quantitative study research proposals, protocols, analysis plans and reports</li><li>Leads integration of COA measurement strategy into clinical development programs through clinical trial program support (eg, protocol/SAP content development, results interpretation, and CSR development) and ensures appropriate implementation of COAs on eCOA platforms in global programs</li><li>Leads development, validation, and implementation of COAs measures for randomized controlled trials (RCTs) / observational studies</li><li>Leads/contributes to strategy and development of content for regulatory and reimbursement submissions regarding PED and patient-relevant endpoints and leads/participates in regulatory and reimbursement discussions and negotiations to optimize registration approval, product labeling &amp; promotion and patient access decisions</li><li>Develops strategic scientific communication plan including submission and presentation of research in peer-reviewed journals and at medical / methodological congresses</li><li>Serves as internal SME on technical specialty areas to identify new methodologies and advancements in the field (e.g., psychometric methods and results interpretation, COA methods, regulatory requirements to obtain COAs on labels, industry trends)</li><li>Ensure scientific integrity of PED research through serving as expert reviewer on study designs, protocols, results and scientific communications (eg, qualitative or quantitative expert review)</li><li>Lead above-brand research projects/initiatives to pilot innovative methodologies and elevate internal standards/best practices (eg, unique data presentation/visualization techniques, psychometric methodologies, digital health technology)</li><li>Engages with external thought leaders and representatives at global regulatory and reimbursement authorities to shape the external environment with respect to patient centered outcomes research and patient focused drug development policy in alignment with AbbVie corporate objectives</li><li>Develops and delivers standards/best practices and educational resources for functions across AbbVie to drive the integration of patient voice in development programs</li></ul><br>Qualifications<br><br><ul><li>Advanced degree in&nbsp;Psychology or Psychometrics, Epidemiology, Statistics, Public Health, Health Economics and Outcomes Research (HEOR)&nbsp;or related discipline (MS, MPH, PharmD, PhD) preferred</li><li>Minimum of 7 years of experience required, with relevant pharmaceutical industry or consulting experience in PED research; clinical outcome assessment / patient reported outcome development, psychometric validation, and implementation; and medical product development and trial design</li><li>Demonstrated ability in evaluation &amp; development of PED from conceptualization through negotiations by global authorities</li><li>Demonstrated ability in evaluating, developing, and validating COA instruments for inclusion in clinical programs that meet regulatory agency standards for label claims</li><li>Experience in preparing regulatory &amp; HTA submissions</li><li>Excellent interpersonal skills with an ability to leverage deep expertise to understand, respond and influence effectively across multiple internal and external customers</li><li>Demonstrated ability to manage multiple priorities in rapidly changing environment</li><li>Excellent written and verbal communication skills</li><li>Experience in handling delivery of services across complex matrix environments and on a global level</li><li>Excellent project management skills</li><li>Demonstrated experience / knowledge of the pharmaceutical industry (knowledge of regulatory/compliance frameworks) and clinical trial design</li><li>Knowledge of global regulatory &amp; HTA requirements for patient-centered endpoints</li><li>Ability to effectively interpret and communicate research results to internal and external audiences</li><li>Ability to work collaboratively to leverage other HEOR capabilities (Strategy, Geographies, other CoEs – Economic Modeling, Meta-Research, RWE Analytics)</li><li>People management experience</li><li>Develop standards and respond quickly to business questions</li><li>Travel – Position requires up to 20% travel</li><li>lly, must be a self- starter and have a strong desire to see projects achieve commercial success.</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the time&nbsp;of this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic location, and&nbsp;we&nbsp;may&nbsp;ultimately&nbsp;pay&nbsp;more or less than the posted range. This range may be&nbsp;modified&nbsp;in the&nbsp;future.&nbsp;​</li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</li><li>This job is eligible to&nbsp;participate&nbsp;in our long-term incentive&nbsp;programs.&nbsp;</li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The amount and availability of any bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee&nbsp;remains&nbsp;in the Company's sole and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be&nbsp;modified&nbsp;at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.​</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Sothema</strong> operates within a <strong>performance-driven and competitive culture</strong>, where ambition, results orientation and customer focus are key priorities. This dynamic is closely balanced by a <strong>collaborative environment</strong> that promotes trust, teamwork and close leadership. The company also relies on a <strong>structured organization</strong> to ensure efficiency, quality and process consistency. An <strong>innovation component</strong> further complements this balance, supporting adaptability and continuous improvement. </p><br><br> <br> Job : <p><strong>SOTHEMA</strong>, a leader in the <strong>pharmaceutical industry</strong> in Morocco, is continuing its development and strengthening its sales teams.<br>In this context, we are recruiting <strong>a Key Account Manager</strong> whose mission will be to develop, manage, and retain a portfolio of strategic accounts, while contributing to revenue growth and strengthening partnerships with key players in the pharmaceutical market.</p><br><br><p><strong>Main missions:</strong></p><br><br><p><br>• Develop and manage relationships with strategic accounts.<br>• Develop and implement commercial action plans.<br>• Identify development and growth opportunities.<br>• Negotiate commercial agreements and ensure their follow-up.<br>• Coordinate actions with internal teams (Marketing, Medical, Regulatory, Supply Chain, Finance).<br>• Monitor performance indicators and propose corrective actions.<br>• Ensure competitive and market intelligence..<br>&nbsp;</p><br><br> <br> Required profile : <p><strong>Profile sought</strong></p><br><br><p><br>• Bachelor's degree or Master's degree (Bac+3/5) in Commerce, Marketing, Management, or a scientific field.<br>• Minimum 5 years of experience in a similar role, ideally in the pharmaceutical industry.<br>• Excellent command of negotiation and key account management techniques.<br>• Good knowledge of the Moroccan pharmaceutical market.<br>• Proficiency in French and English.<br>• Results-oriented, autonomous, rigorous, and excellent interpersonal skills.</p><br><br><p><br><strong>Required skills</strong></p><br><br><p><br>• Excellent negotiation and communication skills.<br>• Results-oriented and a sense for commercial development.<br>• Analytical and synthesis skills.<br>• Autonomy, rigor, and team spirit.</p><br><br><p><br><strong>Position to be filled immediately</strong><br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who we are <p>Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> Job Description <p><strong>THE JOURNEY</strong></p><br><br><ul><li><p>Understand business needs and create insightful analysis helping your team to make the right decisions to boost Glovo presence and orders</p><br><br></li><li><p>Identify growth opportunities to increase our user base focusing on traffic, conversion and retention rates and leveraging on levers such as pricing, promotions, events, CRM and other marketing levers etc</p><br><br></li><li><p>Drive projects end-to-end translating business challenges into insights and actions</p><br><br></li><li><p>Identify growth opportunities to increase our user base, step change retention rates and maximize profitability</p><br><br></li><li><p>Take ownership of the reporting of KPIs by creating customized tools and using the available ones</p><br><br></li><li><p>Ensure these tools are scalable and up-to-date</p><br><br></li><li><p>Assist your colleagues in gaining access to the right data, and communicate and simplify concepts to the audience's needs</p><br><br></li><li><p>Drive clarity and solve ambiguity using data-driven approaches</p><br><br></li><li><p>Apply your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our users interact with both our consumer and business products, identify growth opportunities, and execute projects to drive growth and engagement</p><br><br></li></ul> Qualifications <p><strong>WHAT YOU WILL BRING TO THE RIDE</strong></p><br><br><ul><li><p>1-3 years of work experience on analytical roles leading analysis and turning insights into actions</p><br><br></li><li><p>Bachelor's degree in Math, Engineering, Business, Stats, Quantitative field or Business</p><br><br></li><li><p>SQL proficiency is mandatory / Python is a plus</p><br><br></li><li><p>Ninja expertise with Excel / Google Sheets is a must</p><br><br></li><li><p>Knowledge of visualization tools like Tableau and Looker&nbsp;</p><br><br></li><li><p>Business acumen and passion for end-to-end project management (from ideation and analysis into implementation)</p><br><br></li><li><p>A hands-on attitude is a must. You’ll have to roll up your sleeves!</p><br><br></li><li><p>Proficiency in English</p><br><br></li><li><p>Strong consumer understanding skills</p><br><br></li></ul> Additional Information <p><strong>GLOVO BENEFITS:</strong></p><br><br><ul><li><p>Yearly Cash Bonus scheme (if applicable)</p><br><br></li><li><p>Private Health Insurance *with AXA</p><br><br></li><li><p>Monthly credits of (for restaurants) in your Glovoapp | 650 MAD</p><br><br></li></ul><ul><li><p>iFeel: Well-being platform</p><br><br></li><li><p>Nursery benefit* (1.400 MAD/month covered by Glovo) for 6 months</p><br><br></li><li><p>CIMR - pension plan at a rate of 6.9%.</p><br><br></li></ul><br><p>At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. <strong>Learn more about our Leadership Principles </strong><strong><u>here</u></strong><strong>.</strong></p><br><br><p>Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.</p><br><br><p>Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).</p><br><br><p><strong>So, ready to take the wheel and make this the ride of your life?</strong><br> <br> Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Foundever Group is recruiting for its site based in Casanearshore customer service advisors in call reception who will be responsible for providing technical assistance to customers experiencing difficulties, in a spirit of loyalty and satisfaction, by providing a complete and reliable response to their requests.</p><p>In this context, you will be responsible for:</p><ul><li>Answering customer calls;</li><li>Listening to and diagnosing their needs to provide them with the appropriate solution;</li><li>Applying defined processes and mastering the use of tools;</li><li>Reporting any information that helps identify a malfunction or improve a procedure;</li><li>Contributing to the smooth running of the service;</li><li>Ensuring that qualitative and quantitative objectives set by management are met.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Profile Sought</p><ul><li>Graduated with a Baccalaureate and above;</li><li>A good level of French (both spoken and written);</li><li>A sense of listening and service;</li><li>Good knowledge of computer tools;</li><li>Diligent, committed, punctual.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" >Job Description </font></font><div> <p><font dir="auto" ><font dir="auto" >Context</font></font></p> <p><font dir="auto" ><font dir="auto" >As part of the development of its IT outsourcing and user support activities, our IT services company is looking for a </font></font><strong><font dir="auto" ><font dir="auto" >Level 1/Level 2 Support Lead</font></font></strong><font dir="auto" ><font dir="auto" > . As a true operational expert, you will manage the local and remote support activities, guarantee the quality of service delivered to clients and support the skills development of technicians.</font></font></p> <p><font dir="auto" ><font dir="auto" >Main missions</font></font></p> <p><font dir="auto" ><font dir="auto" >Management of Support Activities</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Supervise the daily activity of the N1 and N2 support teams.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure compliance with SLAs and contractual commitments.</font></font></li> <li><font dir="auto" ><font dir="auto" >Prioritize incidents and coordinate resolution actions.</font></font></li> <li><font dir="auto" ><font dir="auto" >Monitor key performance indicators (KPIs) and produce associated reports.</font></font></li> <li><font dir="auto" ><font dir="auto" >Organize and lead team meetings and operational points.</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >Incident and request management</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Responding to complex or critical incidents requiring advanced expertise.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure escalation to N3 teams, publishers or suppliers when necessary.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the quality of ticket processing and compliance with procedures.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in crisis management and escalation cells.</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >Functional management and support</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >To provide functional supervision to N1 and N2 technicians.</font></font></li> <li><font dir="auto" ><font dir="auto" >To distribute the workload and optimize available resources.</font></font></li> <li><font dir="auto" ><font dir="auto" >To train and support employees in their skills development.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the application of ITIL best practices and internal processes.</font></font></li> </ul> <p>Am lioration continue</p> <ul> <li><font dir="auto" ><font dir="auto" >Identify areas for improvement in support processes.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in the creation and updating of the knowledge base.</font></font></li> <li><font dir="auto" ><font dir="auto" >Propose actions aimed at reducing the volume of recurring incidents.</font></font></li> <li><font dir="auto" ><font dir="auto" >Contribute to projects for the transformation and improvement of support tools.</font></font></li> </ul> <p>Relation client</p> <ul> <li><font dir="auto" ><font dir="auto" >to be the preferred point of contact for clients on operational matters.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in monitoring committees and service reviews.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure proactive communication on major incidents and action plans.</font></font></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Qualifications </b></p><div> <p>Comp tences techniques</p> <p><font dir="auto" ><font dir="auto" >Systems and Environments</font></font></p> <ul> <li>Windows 10/11</li> <li>Windows Server</li> <li>Microsoft 365</li> <li>Active Directory / Azure AD (Entra ID)</li> <li>Exchange Online</li> <li>Teams</li> <li><font dir="auto" ><font dir="auto" >Intune (appr ci )</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >Networks</font></font></p> <ul> <li>TCP/IP</li> <li><font dir="auto" ><font dir="auto" >LAN / WAN</font></font></li> <li>VPN</li> <li><font dir="auto" ><font dir="auto" >Wi-Fi</font></font></li> <li>DNS / DHCP</li> </ul> <p><font dir="auto" ><font dir="auto" >Tools</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >ITSM tools (ServiceNow, EasyVista, GLPI, Jira Service Management, etc.)</font></font></li> <li><font dir="auto" ><font dir="auto" >Remote access tools</font></font></li> <li>Supervision et monitoring</li> <li>Suite Microsoft Office</li> </ul> <p>M thodologies</p> <ul> <li>ITIL Foundation ou quivalent</li> <li><font dir="auto" ><font dir="auto" >Incident, problem and change management</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >Search profile</font></font></p> <p>Formation</p> <ul> <li><font dir="auto" ><font dir="auto" >Bachelor's degree (3 years of higher education) or Master's degree (5 years of higher education) in Computer Science, Networks or Information Systems.</font></font></li> </ul> <p>Exp rience</p> <ul> <li><font dir="auto" ><font dir="auto" >Significant experience in N1/N2 user support.</font></font></li> <li><font dir="auto" ><font dir="auto" >Successful first experience in coordinating or managing a support team.</font></font></li> <li><font dir="auto" ><font dir="auto" >Experience in a multi-site environment and/or IT services company is highly valued.</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >Behavioral skills</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Leadership and ability to unite a team.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent customer service skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >Analytical and problem-solving skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >Priority management and stress resistance.</font></font></li> <li><font dir="auto" ><font dir="auto" >Team spirit and communication skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >Rigour, autonomy and proactivity.</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >Key Performance Indicators (KPIs)</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Compliance with SLAs.</font></font></li> <li><font dir="auto" ><font dir="auto" >First-level solution rate.</font></font></li> <li><font dir="auto" ><font dir="auto" >Average incident handling time.</font></font></li> <li>Satisfaction client (CSAT).</li> <li><font dir="auto" ><font dir="auto" >Number of incidents r currents.</font></font></li> <li><font dir="auto" ><font dir="auto" >Quality and completeness of the documentation.</font></font></li></ul></div><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Contract type: Local + Permanent Your role: The IT Technician is responsible for installing and connecting the company's IT and telephone equipment. In addition to installation (cabling, connecting devices to each other and to external networks, configuring network equipment), the network and telecom technician maintains the system, ensures its proper functioning, advises users, performs regular tests, anticipates potential incidents, and intervenes in case of breakdowns. Training users on basic IT tools such as GLPI is also required. As an IT Technician, your responsibilities will include*: Managing work tools: Office 365, GLPI, user account management, and antivirus software; Replacing and managing consumables; Network maintenance and troubleshooting as needed; Maintaining and deploying workstations; Monitoring external service providers as needed for preventative/corrective maintenance; Managing the IT infrastructure (PCs, printers, video surveillance) and software; Providing technical support for workstations at various sites and/or remotely; Performing all tasks within the scope of your duties or as requested by your supervisor. *This list is not exhaustive. Required Skills and Knowledge: A Bachelor's degree (or equivalent) in Administration/IT is required. 1-3 years of experience in a similar role is required; experience in the industrial sector is preferred. Proficiency in various IT tools and software is essential. Having knowledge of networking (TCP/IP, OSI) and good knowledge of Microsoft technologies (Windows server, workstation, Active Directory) is essential. Your interpersonal skills, curiosity, ability to be proactive and innovative will allow you to successfully carry out your duties and thrive in this role.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Candidates should hold a Bachelor's degree (or equivalent) specializing in Administration/IT. They should have 1 to 3 years of experience in a similar role; industry experience is preferred. Proficiency in various IT tools and software is essential. Knowledge of networking (TCP/IP, OSI) and a good understanding of Microsoft technologies (Windows Server, workstations, Active Directory) are required. Your interpersonal skills, curiosity, proactive approach, and innovative mindset will enable you to successfully fulfill your responsibilities and thrive in this position.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" ><b>Job Description </b>About Inetum Consulting Inetum Consulting Africa, the consulting business line of the Inetum Group for Africa, supports leaders and organizations in their transformation, performance, and strategic execution challenges. Our mission is to bring clarity to complex environments, structure key decisions, and transform ambitions into concrete, measurable, and sustainable results. We work with public and private sector stakeholders on topics related to strategy, transformation, organization, digital, data, AI, operational excellence, and the management of large programs. Job Description We are looking for a Senior Manager to contribute to business development, delivery performance, team management, thought leadership, and knowledge capitalization within our Consulting practice. The role requires a senior consulting profile capable of combining business development, client relations, operational excellence, team leadership, and intellectual capital development. Key Responsibilities: Develop business activity and contribute to achieving booking objectives; Build, qualify, and manage a solid sales pipeline; Develop trusting relationships with executives, C-level executives, and key decision-makers; Identify and develop priority accounts and strategic opportunities; Lead or contribute to sales proposals, presentations, and client meetings; Guarantee the quality of delivery of consulting engagements under their responsibility; Manage revenue, margin, deadlines, budgets, risks, and scope changes; Ensure client satisfaction and maintain a relationship of trust throughout engagements; Monitor project performance and guarantee delivery within agreed deadlines and budgets; Ensure proper staffing of engagements and the alignment between project needs and consultant profiles; Mentor, coach, develop, and retain team members; Contribute to performance reviews, development plans, training, and Recruitment; Produce or contribute to publications, white papers, and reference content; Support sales proposals and client meetings with relevant insights; Capitalize on project knowledge, lessons learned, methodologies, and reusable assets; Promote knowledge sharing and reuse within teams. Expected Impact: Profitable growth of the consulting business; Strengthened sales pipeline and improved conversion rate; High-quality delivery and strong customer satisfaction; Improved project margins and operational performance; Effective management, development, and retention of teams; Enhanced market visibility through thought leadership; Better capitalization and reuse of internal knowledge</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Over 15 years of professional experience, ideally in consulting, transformation, or advisory services. Master's degree (Bac+5) from a top engineering or business school. Strong business development and client relationship management skills. Proven experience leading complex projects and multidisciplinary teams. Solid financial discipline focused on revenue, margin, budget, and performance delivery. Demonstrated leadership, coaching, and talent development skills. Excellent communication skills, executive approach, and ease in interacting with C-level executives. Ability to produce high-quality content and contribute to the development of internal intellectual capital. Analytical mind, structured approach to problem-solving, and strong results orientation. In summary, the Senior Manager is expected to be a business developer, a delivery leader, a talent developer, and a key contributor to knowledge capitalization, with a direct impact on growth, customer value, and... Team performance.</font></font></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Retention Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What You Will Do: Manage and optimize the return journey from the customer’s first request to final resolution; Convert refund requests into exchanges, replacements, store credit, or upsell opportunities; Build retention scripts and save-offer playbooks based on customer intent and return reason; Build strong and lasting customer relationships; Monitor the online customer journey and identify friction points in product pages, checkout, post-purchase, and return flows; Support customers through chatbot and live calls to improve resolution rates and reduce the need for returns; Collaborate with Marketing, CX, Product, and Webstore teams to improve the post-purchase experience and reduce friction; Handle sensitive customer data with care and security.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 level for both spoken and written) ; Minimum 2 years of experience in Customer Support, Customer Success, Retention, or eCommerce operations ; Commercial mindset with a focus on saving revenue, reducing returns/refunds where appropriate, and improving the overall customer experience; Comfortable negotiating and presenting alternatives (exchanges, upgrades, store credit, etc.<br>) to achieve retention outcomes; Hands-on experience with CRM systems, chatbot tools, ticketing systems, and/or call center workflows; Ability to configure and optimize basic workflows, scripts, and dashboards within these tools; Strong ability to work cross-functionally with Customer Support, IT, Marketing, Product, and Webstore teams; Analytical ability to identify patterns, recurring issues, and improvement opportunities in customer behavior and processes; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Benefits: Fixed schedule: Monday–Friday, 3 PM–11 PM CET; Opportunity to cooperate fully remotely ; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Retention Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 345</span> </div>