IT Support Specialist Jobs

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Description of the company and the position: As part of our client's development, we are looking for an Application Specialist (Operating Room):</p><p>Responsibilities:</p><ul><li>Ensure the setup, training, and clinical assistance on operating room equipment.</li><li>Conduct demonstrations and workshops (WS) within operating rooms, in collaboration with medical, paramedical, and technical teams.</li><li>Provide high-level technical and application support to ensure optimal use of devices and user satisfaction.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Profile:</p><p>Training:</p><ul><li>Biomedical engineer, senior biomedical technician, or equivalent training in the field of medical devices.</li></ul><p>Experience:</p><ul><li>Minimum 4-6 years of experience in an application or clinical support role, ideally in an operating room.</li></ul><p>Technical Skills:</p><ul><li>Mastery of operating room equipment, surgical visualization systems, and associated medical devices.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsibilities:</p><p>Ensure the implementation, training, and clinical assistance on urology equipment, particularly on Urodynamics, Holters, and Intensive Care Ventilators ranges.</p><p>Conduct demonstrations and workshops (WS) in operating rooms and intensive care units, in collaboration with medical and technical teams.</p><p>Provide high-level technical and application support, in coordination with the technical department, to ensure optimal use of devices and user satisfaction.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Training:</p><p>Biomedical engineer, senior technician in biomedical, or equivalent training in the field of medical devices.</p><p>Experience:</p><p>Minimum 4-6 years of experience in an application or clinical support role, ideally in operating rooms, intensive care, or urology.</p><p>Technical skills:</p><p>Proficiency in operating room equipment, surgical visualization systems, and associated medical devices.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsibilities :</p><p>Ensure the commissioning, training, and clinical assistance on resuscitation equipment, particularly ventilators, monitors, and patient monitoring systems.</p><p>Conduct demonstrations and workshops (WS) in resuscitation and intensive care units, in collaboration with medical and technical teams.</p><p>Provide high-level technical and application support to ensure optimal use of devices and user satisfaction.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Profile :</p><p>Education :</p><p>Biomedical engineer, senior technician in biomedical, or equivalent training in the field of medical devices.</p><p>Experience :</p><p>Minimum 4-6 years of experience in an application or clinical support role, ideally in resuscitation or intensive care.</p><p>Technical Skills :</p><p>Proficiency in ventilators, monitoring systems, and resuscitation equipment.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Solenis is seeking an experienced <b>Applications Specialist</b> to support growth of our product portfolio across key mining segments, including Precious Metals (Gold, Silver), Base Metals(Copper, Nickel), and/or Phosphate Rock.</p><br><p>This customer-facing technical role provides hands-on applications expertise and technical sales support, working closely with Sales, Business Development, R&amp;D, and Equipment teams to solve complex customer challenges and support new product introductions.</p><br>Key Responsibilities<ul><li>Provide technical applications support to customers, sales teams, and partners throughout the sales process</li><li>Deliver on-site and multi-site technical support, including applications testing and troubleshooting</li><li>Support the development, validation, and commercialisation of new and existing solutions</li><li>Prepare customer technical reports, trial proposals, and support commercial proposals</li><li>Primary technical focus on solid–liquid separation, process water treatment, scale inhibition, defoamers, grinding aids, and filter aids</li></ul>Qualifications &amp; Experience<ul><li>Tertiary qualification in a technical or scientific discipline</li><li>10+ years’ experience in mining processes, with strong expertise in solid–liquid separation and process water conditioning</li><li>Experience with mining and heavy industry chemical treatment applications</li><li>Familiarity with utilities water treatment</li><li>Strong communication skills and ability to work independently</li><li>Willingness to travel up to 50% of the time</li><li>Location: Zambia, South Africa or any country within the Copperbelt</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Cnexia</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency. </p><br><br> <br> Job : <p>• Assemble/configure a PC, install peripherals and software.<br>• Assemble components of a standard and/or specific configuration<br>• Ensure maintenance of the infrastructure (hardware/software/networks) and the user environment.<br>• Perform necessary updates (hardware and software).<br>• Clean equipment and replace consumables.<br>• Provide remote support (hardware/software/networks) to the user.<br>• Determine the cause of the problem and recommend the appropriate action.<br>• Configure basic network device functionalities (switch, router, WIFI access points, proxy...), and peer-to-peer and centralized network services.<br>• Assist users with technical problems (hardware, software, network).<br>• Install, configure, and update workstations, software, and peripherals.<br>• Diagnose and resolve IT incidents.<br>&nbsp;</p><br><br> <br> Required profile : <p>• Bachelor's degree in IT / Information Systems or equivalent training.<br>• Computer proficiency: Word, Excel, Access.<br>• Windows Server administration (all versions), MCSE certification.<br>• Very good knowledge of the IT environment, hardware/software, and networks.<br>• Listening and communication skills, analytical and proactive mindset.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails and outgoing calls; Respond , troubleshoot and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls; Maintain regular communication with customers and provide timely updates on open issues and resolutions; Identify, reproduce, and report bugs clearly to Product and Development teams; Gather customer feedback, identify recurring needs, and suggest product improvements to enhance the platform experience; Maintain high service standards by meeting KPIs such as response time, resolution rate, and customer satisfaction; Accurately document all customer interactions in the CRM system; Stay up to date with platform updates, new policies, and industry trends.<br> What you need to succeed in this role: Excellent French and English skills (C1 for both spoken and written); At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions similar role is a must ; Strong Excel skills, including VLOOKUP, reporting and data analysis; Excellent problem-solving abilities with a customer-first mindset; Ability to handle multiple tasks and prioritize effectively in a fast-paced environment; High attention to detail and accuracy in managing customer information; Experience with CRM systems; Commitment to delivering high-quality customer service and meeting performance targets; Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with Zendesk is a strong advantage; An analytical mindset with the ability to identify patterns, solve problems, and suggest improvements.<br> Benefits and Perks: Flexible schedule; Inclusive international environment; Compensation in USD; Good bonuses for referring friends Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails and video calls; Collaborate with internal teams to investigate and resolve customer issues efficiently; Represent the company by ensuring a positive customer experience throughout the issue resolution process; Develop strong product knowledge to provide accurate guidance and support; Assist customers with customized reports and analysis using data visualization tools; Monitor and troubleshoot connection issues using internal and external tools; Maintain detailed records of customer interactions, troubleshooting steps, and resolutions within the support ticketing system; Escalate complex technical issues to engineering teams when required to ensure timely resolution; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English skills (at least C1 for both spoken and written); 3-5 years of experience in customer and technical support role is a must; Proven knowledge of the payments ecosystem mechanisms; Ability to troubleshoot using databases &amp; other technical tools; Excellent customer-facing skills to ensure a positive customer experience; Strong analytical thinking and research skills; Ability to identify when an escalation to the Engineering team is required; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).<br> Will be a great plus: Experience with SQL \ Postman; Experience with MongoDB , Tableau, Snowflake; QA background.<br> Benefits: Fixed schedule: Monday–Friday, 10 AM - 6 PM GMT+3 Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3F1</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Missions principales :<br>Prendre en charge le support technique aux utilisateurs de la structure<br>Gérer et mettre à jour le parc informatique et réseau<br>Installer et déployer les postes de travail conformément aux standards IT<br>Suivre les demandes et besoin du SI auprès du service achats jusqu'à la livraison.<br>Environnement technique : Windows 10/11, Active Directory, Microsoft 365, GLPI, Sage X3.&nbsp;<br>&nbsp;</p><br><br> <br> <br> Required profile : <p>Bac+2/3 en informatique, 3 à 5 ans d'expérience en support IT.&nbsp;</p><br><br><p>Qualités demandées: Autonome, proactif, rigoureux ayant le sens du service.<br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p><strong>Reporting to the IT Infrastructure Department</strong>, your <strong>missions</strong> include:</p><br><br><ul><li>Provide level 1 and 2 IT support to users.</li><li>Diagnose and resolve technical incidents.</li><li>Install, configure, and maintain workstations, peripherals, and IT equipment.</li><li>Participate in the operation and maintenance of IT infrastructures.</li><li>Contribute to the management of the IT park and technical documentation.</li><li>Ensure compliance with IT system procedures and security rules.<br>&nbsp;</li></ul> <br> <br> Required profile : <ul><li>2-year or 3-year degree (Bac+2/Bac+3) in IT, systems, networks, telecommunications, or equivalent training.</li><li>Previous experience in a similar role is an asset.</li><li>Knowledge of Microsoft Windows and Microsoft 365 environments.</li><li>Basic knowledge of Active Directory.</li><li>Basic knowledge of IT networks: TCP/IP, LAN, Wi-Fi, VLAN, DNS, and DHCP.</li><li>Ability to diagnose and resolve user incidents.</li><li>Ability to work independently and as part of a team.</li><li>Thoroughness, availability, and dynamism.</li><li>Responsiveness and proactivity.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market. </p><br><br> <br> Job : <p>Join a dynamic company in the <strong>IT</strong> sector and contribute to our success as a <strong>Bilingual French &amp; English Speaking Advanced Helpdesk Technician</strong>. The adventure will take place in the heart of <strong>Casablanca</strong>. Your role will be essential in resolving technical incidents and maintaining user satisfaction.</p><br><br><p>The main goal is to provide reactive and effective first-level technical support, ensuring the resolution of problems encountered by users within deadlines and according to company quality standards. You will be a key contact point for technical assistance, actively participating in the continuous improvement of IT services.</p><br><br><p>Your main tasks will include:</p><br><br><ul><li>Manage calls and technical support requests from users in French and English.</li><li>Diagnose and resolve hardware and software incidents.</li><li>Install, configure, and maintain computer equipment and software.</li><li>Document interventions and solutions provided in a knowledge base.</li><li>Escalate complex problems to specialized teams when necessary.</li><li>Participate in user training on tools and best practices.</li><li>Stay updated on technology to propose improvements.<br></li></ul> <br> <br> Required profile : <p>A <strong>Bac +2</strong> level of education (equivalent to a 2-year associate's degree) is required for this position.</p><br><br><p>Professional experience of <strong>1 to 3 years</strong> in a similar role is sought. Experience in call centers or IT professions will be a major asset.</p><br><br><p>The ideal candidate has strong technical expertise, particularly in:</p><br><br><ul><li>Mastery of <strong>diagnosing and resolving</strong> IT incidents.</li><li>Excellent <strong>oral and written communication</strong> skills in French and English.</li><li>Knowledge of operating systems (Windows, macOS) and office environments.</li><li>Skills in ticket management and use of support tools.</li><li>Ability to work under pressure and manage priorities.</li><li>Team spirit and developed customer service skills.</li></ul><p>If you recognize yourself in this description and are ready to take on this stimulating challenge, don't hesitate!</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Technical Support Senior Technician - English &amp; French Speaker&nbsp;</strong></p><br><p>At Dell Technologies, world-class service doesn’t end when customers purchase our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document it.</p><br><p>Join us as a <strong>Senior Technical Support Technician</strong> on our <strong>Technical Support</strong> Team in <strong>Casablanca </strong>to do the best work of your career and make a profound social impact.</p><br><p><strong>What you’ll&nbsp;achieve</strong></p><br><p><br>The Technical Support Team is responsible for providing online and distance phone support, through a technical diagnosis of desktops, laptops, peripherals (tablets, printers, projectors, etc.), and customized software assistance that supports Dell products and others according to the situations. As a Technical Support Senior Technician for the Middle East, you will answer questions relating to the installation, the proper functioning, configuration, customization of specific products according to procedures and clearly defined rules (e.g. the type of guarantee, the warranty expiration, the type of customer contract, etc...) and apply a logical technical diagnosis to identify customer issues and investigate the possible causes effectively in order to provide appropriate solutions.&nbsp;</p><br><p><br><strong>You will:</strong></p><br><ul><li>Provide first-level support</li><li>Use troubleshooting techniques and tools to identify technical defects/issues</li><li>Assign incidents in line with documented guidelines and procedures</li><li>Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout the&nbsp;life of the&nbsp;incident</li><li>Clearly and concisely log and track details of solutions provided to resolve customer issue while maintaining and updating customer database</li></ul><p>Take the first step towards your dream career</p><br><p><br>Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for in this role:<br><strong>Essential Requirements</strong></p><br><ul><li>Fluent communication skills in English &amp; French&nbsp;</li><li>Minimum of 1-year related experience in Technical Support</li><li>Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills</li><li>Good organizational and interpersonal skills</li><li>Excellent telephone and customer handling skills</li></ul><p><strong>Who we are</strong></p><br><p>We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.<br>Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.</p><br><p><br>Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b>Join Yazaki. Connect to the future.&nbsp;</b></p><br> <p><b>Country</b>:&nbsp;Morocco (MA)&nbsp;<br> <b>City</b>:&nbsp;Tangier<br> <b>Worksite / Location</b>:&nbsp;Tanger Plant&nbsp;</p><br> <p><b>Job Function</b>:&nbsp;CFO_IT&nbsp;<br> <b>Job Discipline</b>:&nbsp;&nbsp;<br> <b>Job Family</b>:&nbsp;Infrastructure</p><br> <p>Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a&nbsp;IT Technician L2 in our plant in [[location]].</p><br> <p><strong><span>Qualifications:</span></strong></p><br> <ul> <li>Bac +2 / Bac +3 diploma in IT, Computer Networks, Systems Administration, or equivalent.</li> <li>Minimum 2 years of experience in IT support, network support, or industrial IT environment.</li> <li>Good knowledge of networking basics: LAN/WAN, TCP/IP, DNS, DHCP, VLANs, routing, and switching.</li> <li>Experience with network equipment such as switches, routers, access points, and firewalls.</li> <li>Good troubleshooting skills for network, connectivity, hardware, and software incidents.</li> <li>Experience with Windows operating systems, Microsoft Office, and basic endpoint support.</li> <li>Basic knowledge of Active Directory, user accounts, permissions, and group policies.</li> <li>Experience supporting printers, scanners, thin clients, laptops, desktops, and shop floor devices.</li> <li>Ability to perform preventive maintenance and monitor IT infrastructure.</li> <li>Basic understanding of cybersecurity rules, access control, and IT security best practices.</li> <li>Ability to document technical actions, update network diagrams, and follow IT procedures.</li> <li>Experience using ticketing tools such as ServiceNow or similar ITSM platforms is a plus.</li> <li>Good communication skills in French and English.</li> <li>Ability to work under pressure and respond quickly to production-impacting issues.</li> <li>Team spirit, autonomy, discipline, and strong sense of responsibility.</li> <li>Previous experience in an automotive or manufacturing environment is a strong plus.</li> <li> <p><strong><span>Key Responsibilities:</span></strong></p><br> <ul> <li>Provide first and second-level IT support to users across all departments.</li> <li>Install, configure, maintain, and troubleshoot IT equipment such as desktops, laptops, printers, scanners, and peripherals.</li> <li>Support hardware, software, network, and application-related incidents.</li> <li>Manage and resolve IT support tickets within SLA deadlines, escalating issues when required.</li> <li>Ensure quick first-response support for production-impacting incidents.</li> <li>Monitor the status of IT systems, computers, printers, and network equipment.</li> <li>Support network connectivity troubleshooting: LAN, Wi-Fi, IP configuration, DNS, DHCP, and VLAN-related issues.</li> <li>Ensure compliance with Yazaki IT standards, security rules, and plant procedures.</li> <li>Coordinate with internal IT teams, vendors, and other departments for issue resolution.</li> <li>Support shop floor IT devices and ensure minimum downtime for production areas.</li> <li>Participate in preventive maintenance and continuous improvement of IT services.</li> </ul> </li> </ul><p>At Yazaki, we are&nbsp;committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship.&nbsp;</p><br> <p>We are looking forward to receiving&nbsp;your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application!&nbsp;</p><br> <p>Ps. Didn't find&nbsp;what you are looking for?<br> Take a look at our&nbsp;careers page! Be careful though, you might find your next dream job.&nbsp;</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phone calls, emails and chats; Escalating complex cases to the internal team; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent French &amp; English skills (at least C1 for both spoken and written); At least 6 months of experience in customer and technical support role is a must; Experience with CRM systems; Experience handling customer issues in a ticket-based support environment across multiple channels, including email, phone, and chat.<br> Ability to learn and follow precise procedures; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer ( at least 16Gb of RAM ) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).<br> Will be a great plus: Experience supporting time and attendance software and/or workforce management systems from a support perspective, rather than solely as an end user.<br> Benefits: Fixed schedule: Monday–Friday, 8 AM–4 PM EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Product Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What You Will Do: Deliver outstanding customer support via emails and calls; Assist customers with product-related inquiries; Support customers throughout the purchase process; Stay up to date with product changes and updates; Troubleshoot technical issues over the phone; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists; What you need to succeed in this role: Excellent English (C1 for both written and spoken is a must ); 1+ year experience in customer support; Strong verbal communication skills; Previous experience with a wide product range; Comfortable using technical terminology and guiding customers through troubleshooting steps; Pre-sales experience; Attention to details ; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Flexible schedule; Opportunity to cooperate fully remotely ; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code:1SC</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent German (C1/C2 both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience in customer or technical support role; Benefits: Fixed schedule: Monday to Friday, 10 AM–6 PM, CET Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Work-life balance; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> Internal job code : 33J</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <div> <div> <u> <b>Mission</b> </u> </div> <div> <p><font dir="auto" ><font dir="auto" >We are looking for a Data Specialist, reporting to the HR Shared Services department, whose responsibilities will include:</font></font></p> <p> </p> <ul> <li><font dir="auto" ><font dir="auto" >Collect, consolidate and ensure the reliability of HR data from different sources</font></font></li> <li><font dir="auto" ><font dir="auto" >Analyze the key indicators</font></font></li> <li><font dir="auto" ><font dir="auto" >Build automated and interactive dashboards</font></font></li> <li><font dir="auto" ><font dir="auto" >Automating HR processes</font></font></li> <li><font dir="auto" ><font dir="auto" >Identify trends, propose predictive analyses</font></font></li> <li><font dir="auto" ><font dir="auto" >Supporting HR teams in interpreting data and making decisions.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in HR digital transformation projects (implementation of tools, data migration, improvement of reference data).</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensuring the quality, confidentiality and security of processed HR data</font></font></li> </ul> </div> </div> <div> <div> <u> <b><font dir="auto" ><font dir="auto" >Search Profile</font></font></b> </u> </div> <div> <p><font dir="auto" ><font dir="auto" >A Master's degree (Bac+5) in Mathematics or Statistics with initial experience in data analysis.</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Excellent mastery of computer tools and language;</font></font></li> <li><font dir="auto" ><font dir="auto" >Proficiency in development languages ​​(Python);</font></font></li> <li><font dir="auto" ><font dir="auto" >Ap tences in AI;</font></font></li> <li><font dir="auto" ><font dir="auto" >Good command of data analysis techniques and statistical methodologies;</font></font></li> <li><font dir="auto" ><font dir="auto" >Good level of English;</font></font></li> <li><font dir="auto" ><font dir="auto" >Organization, rigor and ease in writing.</font></font></li> </ul> </div> </div> </div></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Retention Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What You Will Do: Manage and optimize the return journey from the customer’s first request to final resolution; Convert refund requests into exchanges, replacements, store credit, or upsell opportunities; Build retention scripts and save-offer playbooks based on customer intent and return reason; Build strong and lasting customer relationships; Monitor the online customer journey and identify friction points in product pages, checkout, post-purchase, and return flows; Support customers through chatbot and live calls to improve resolution rates and reduce the need for returns; Collaborate with Marketing, CX, Product, and Webstore teams to improve the post-purchase experience and reduce friction; Handle sensitive customer data with care and security.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 level for both spoken and written) ; Minimum 2 years of experience in Customer Support, Customer Success, Retention, or eCommerce operations ; Commercial mindset with a focus on saving revenue, reducing returns/refunds where appropriate, and improving the overall customer experience; Comfortable negotiating and presenting alternatives (exchanges, upgrades, store credit, etc.<br>) to achieve retention outcomes; Hands-on experience with CRM systems, chatbot tools, ticketing systems, and/or call center workflows; Ability to configure and optimize basic workflows, scripts, and dashboards within these tools; Strong ability to work cross-functionally with Customer Support, IT, Marketing, Product, and Webstore teams; Analytical ability to identify patterns, recurring issues, and improvement opportunities in customer behavior and processes; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Benefits: Fixed schedule: Monday–Friday, 3 PM–11 PM CET; Opportunity to cooperate fully remotely ; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Retention Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 345</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Econocom Morocco</strong> operates within a culture primarily focused on <strong>collaboration</strong>, placing people, trust and quality relationships at the core of its operations. A close management approach encourages guidance, empowerment and skills development within cohesive teams. This dynamic is reinforced by a <strong>competitive dimension</strong>, supporting ambition, performance and results orientation. It is also grounded in a structured <strong>organizational culture</strong> ensuring process rigor and reliability, while integrating an <strong>innovation component</strong> that promotes adaptability and initiative. </p><br><br> <br> Job : <p><strong>Your main tasks as a Service Desk Technician:</strong></p><br><br><ul><li>Resolve the client's technical incidents;</li><li>Handle user requests (Calls + E-mails);</li><li>Maintain communication between different support levels;</li><li>Contribute to the continuous improvement of the service and respect contractual commitments and the group's security rules.</li></ul> <br> <br> Required profile : <p><b>Training and Experience: </b></p><br><br><ul><li>Education level: Bac+2/3 in IT / Networks;</li><li>Professional experience level: experience in a similar role is highly desirable.</li></ul><p><strong>Behavioral Skills:</strong></p><br><br><ul><li>Customer &amp; Service Orientation, Autonomy &amp; ability to manage stress.</li></ul><p><strong>Technical Skills:</strong></p><br><br><ul><li>General skills in customer relationship management;</li><li>Ability to detect, process, and resolve Level 1 technical incidents;</li><li>Good command of Windows 8 &amp; 10, MS Office Suite, and Outlook;</li></ul><p><strong>Location: Technopolis (SalaAlJadida) </strong></p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Ensure first-level technical support for English-speaking users, guaranteeing the rapid resolution of common incidents and contributing to the satisfaction of internal and external clients.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>User support: Reception and processing of requests via phone, email, or ticketing tool, in English.</li><li>Incident diagnosis: Identify and qualify technical problems (hardware, software, network).</li><li>N1 Resolution: Apply standard procedures to resolve simple incidents.</li><li>N2/N3 Escalation: Transfer complex incidents to higher levels.</li><li>Ticket tracking: Ensure the tracking and closure of requests within the allotted deadlines.</li><li>Documentation: Update the knowledge base and write simplified procedures in English.</li><li>User training: Raise awareness of IT best practices (security, tool usage).</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p><strong>General Mission:</strong></p><br><br><p>The IT/Telecom maintenance technician is responsible for the maintenance, installation, and monitoring of the CFMDV's IT, network, and telecom equipment to ensure optimal operation of technical infrastructures and IT services..</p><br><br><p><strong>Main Missions:</strong></p><br><br><p>• Diagnose and resolve breakdowns and malfunctions of IT and telecom equipment ;<br>• Ensure preventive and corrective maintenance of IT and telecom equipment (servers, routers, switches, computers, phones, etc.) ;<br>• Update equipment in terms of security and software versions ;<br>• Install, configure, and ensure the proper functioning of local networks and telecom systems ;<br>• Ensure network security and performance by applying best practices and cybersecurity rules ;<br>• Administer and manage CFMDV servers and other network equipment ;<br>• Ensure data backup and recovery in case of disaster ;<br>• Provide first-level support to users for technical incidents related to IT and telecom equipment ;<br>• Train users on the use of basic equipment and applications ;<br>• Manage the inventory of IT and telecom equipment, ensuring monitoring of their condition and life cycle ;<br>• Document configurations, installation and maintenance procedures for better traceability ;<br>• Monitor the evolution of IT and telecom technologies to propose relevant improvements or updates for CFMDV equipment.<br>• Collaborate with suppliers and service providers for the maintenance and evolution of systems.</p><br><br> <br> <br> Required profile : <p><strong>KNOWLEDGE:</strong></p><br><br><p>• Minimum Bac+2 (Associate's degree or equivalent) in IT, specializing in networks and telecommunications ;<br>• 2 to 3 years of minimum experience in a similar role, ideally in a structured environment.<br>• Good command of operating systems and network diagnostic tools ;<br>• Skills in maintaining telecom and IT equipment ;<br>• Knowledge of network protocols ;<br>• Familiarity with cybersecurity practices.</p><br><br><p><strong>SKILLS:</strong></p><br><br><p>• IT and telecom maintenance</p><br><br><p>• Network administration</p><br><br><p>• Cybersecurity</p><br><br><p>• Technical support for users</p><br><br><p>• System and data management</p><br><br><p>• Inventory management</p><br><br><p><strong>ATTRIBUTES:</strong></p><br><br><p>• Ability to solve technical problems</p><br><br><p>• Rigor and ability to work in a team</p><br><br><p>• Good analytical and communication skills</p><br><br><p>• Autonomy and organizational skills</p><br><br> <br><br> </div>