Industrial Diploma Jobs - Rabat Morocco
992 Jobs Found
Morocco - Rabat
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<br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.</p><br><br>Job Description<br><br><p><strong>Purpose:</strong></p><br><p>This role supports Discovery Portfolio Management by providing strategic oversight, portfolio analytics, and actionable insights across external studies and related initiatives. The position is responsible for evaluating portfolio composition, monitoring execution performance, and measuring key KPIs such as cycle time, success rates, throughput, and other indicators of portfolio health. The role partners across functions to support prioritization, governance, and continuous improvement through strong analysis, communication, and executive-level presentation skills.</p><br><p><strong>Responsibilities:</strong></p><br><ul><li>Develop data-driven insights and recommendations to support Discovery Research operations and leadership decision-making, including portfolio prioritization, governance, and operational decision-making.</li><li>Serve as a strong communicator and writer, developing clear summaries, leadership updates, and executive-level slides and presentations.</li><li>Synthesize complex scientific, technical, analytical, and business issues into concise, actionable insights.</li><li>Anticipate challenges and recommend proactive strategies to address portfolio, operational, and business needs.</li><li>Balance quality, timing, budget, and strategic considerations to support high-impact decisions across the portfolio.</li><li>Analyze portfolio composition and performance to identify trends, gaps, risks, bottlenecks, and opportunities for improvement.</li><li>Track, interpret, and report key KPIs, including cycle time, success rates, throughput, budget performance, and other relevant portfolio metrics.</li><li>Investigate functional pain points and propose practical solutions, supporting or leading implementation efforts as needed.</li><li>Partner effectively across functions and with indirect authority to align stakeholders and drive execution.</li><li>Leverage external intelligence related to technologies, tools, and competitors to inform portfolio strategy and identify opportunities for innovation.</li></ul><p>In addition to Cambridge, MA, this opportunity may also be based out of Lake County, IL or Worcester, MA. </p><br><br>Qualifications<br><br><ul><li>BS & 10+ years, MS & 7+ years, PHD & 5+ years <em>industry</em> experience in Drug Discovery, ideally within a biotech or pharmaceutical company.</li><li>Strong background in portfolio analysis, project management, operations, or related scientific/business discipline.</li><li>Understanding of operational strategies for early-stage drug discovery programs’ evolution through the drug development lifecycle.</li><li>Demonstrated ability to analyze data, identify trends, and translate findings into actionable recommendations.</li><li>Experience measuring and reporting KPIs, with exposure to cycle time, success rate, and portfolio performance metrics preferred.</li><li>Excellent written and verbal communication skills, including the ability to create executive-level presentations and slides.</li><li>Ability to work effectively across functions and influence stakeholders without direct authority.</li><li>Strong organizational skills with the ability to manage multiple priorities and complex initiatives.</li><li>Demonstrated ability to resolve complex scientific, technical, analytical, and business issues.</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: </p><br><ul><li>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. </li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.</li><li>This job is eligible to participate in our long-term incentive programs. </li></ul><p>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. </p><br><p>US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>
Morocco - Rabat
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<br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.</p><br><br>Job Description<br><br><p>As a leader in AbbVie Precision Medicine, provide strategic oversight of the psychiatry pillar within the Neuroscience Therapeutic Area, lead a team of Precision Medicine Leads supporting psychiatry trials, drive biomarker and precision strategies above-asset and within disease area(s), and accountable to deliver precision medicine impact to the pipeline across the entire psychiatry portfolio. </p><br><p>Responsibilities:</p><br><ul><li>Responsible for the direction and execution of precision medicine scientific strategy for psychiatry in alignment with cross-functional, asset, and enterprise goals.</li><li>Establishes scientific standards in psychiatry precision medicine that position AbbVie as a global leader, championing those standards for both internal and external innovation and from study teams to senior leadership.</li><li>Leads or supports with discovery and development leaders the scientific pursuits of precision medicine in psychiatry including but not limited to biomarker discovery, early proof of concept, alternative endpoints, patient subtypes, asset differentiation, and reverse translation.</li><li>Lead and mentor a team of precision medicine leads supporting successful design and execution of precision medicine strategies that meet appropriate scientific goals and standards as well as enterprise needs.</li><li>Builds effective relationships outside the department. Through these relationships provide subject matter expertise to above-asset, cross-functional workstreams and activities including but not limited disease-area strategies, strategic long-range planning and business development.</li><li>Anticipates and prioritizes emerging scientific trends; defines, pioneers, and implements innovative and breakthrough solutions and technologies to meet future needs in consultation with stakeholders.</li><li>Establish the long-term scientific direction of precision medicine in psychiatry and adjust long-term plans to remain continually aligned enterprise future needs and goals.</li><li>Keeps identified stakeholders informed by presenting scientific goals, concepts and technology to leaders and partners, maximizing the impact and value of own and AbbVie’s leadership position.</li><li>Build and maintain relationships with experts externally as well as one’s own reputation as an expert within the field of psychiatry; contribute to the state of the science, participate in congresses, and serve on industry/academic consortia; elevate AbbVie as a scientific leader in psychiatry.</li></ul><br>Qualifications<br><br><ul><li>PhD in Science or related field with 14 years of related work experience; Master's Degree in Science or related field or PharmD with 20 years of related work experience; Bachelor's Degree in Science or related field with 22 years of related work experience.</li><li>Proven ability to innovate with a history of successful new or improved product releases.</li><li>Ability to advise discipline experts and leaders across AbbVie on how to manage their particular risks.</li><li>Interacts well with diverse groups across functions and maintains strong working relationships with internal and external collaborators.</li><li>Listens and understands others' point of views and articulates tactfully and respectfully one's own perspective orally, in writing, and in presentations.</li><li>Interpersonal skills capable of negotiating and reconciling interdisciplinary differences, optimizing overall Abbvie goals.</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: </p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of thisposting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future. </p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.</p><br></li><li><p>This job is eligible to participate in our long-term incentive programs. </p><br></li></ul><p>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission,incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless anduntil paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. </p><br><p>US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>
Vontier
Morocco - Rabat
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<p><span><strong><u>Technical Support Engineer</u></strong></span></p><br><p><span><strong>Location:</strong> Casablanca, Morocco (with travel across the Middle East & Africa region)</span><br><span><strong>Reporting to:</strong> Technical Support Manager, MEA</span></p><br><p><span><strong>Join Us in Driving Customer Success Across MEA</strong></span></p><br><p><span>We're looking for a customer-focused and technically skilled <strong>Technical Support Engineer</strong> to join our Middle East & Africa Technical Support team. In this role, you'll play a critical part in delivering exceptional post-sales support across our hardware and software solutions portfolio, helping customers and channel partners maximize the value of their investments.</span></p><br><p><span>If you enjoy solving complex technical challenges, building strong relationships, and working in a collaborative international environment, we'd love to hear from you.</span></p><br><p><span><strong>What You'll Do</strong></span></p><br><p><span>As a Technical Support Engineer, you will:</span></p><br><ul><li><span>Provide remote and on-site technical support to channel partners and end customers across the MEA region.</span></li><li><span>Take ownership of technical issues from initial report through to successful resolution.</span></li><li><span>Collaborate closely with commercial, engineering, and operational teams to deliver outstanding customer outcomes.</span></li><li><span>Manage and track support cases through the ticketing system, ensuring timely updates and resolution.</span></li><li><span>Monitor service performance against agreed SLAs and contribute to continuous improvement initiatives.</span></li><li><span>Investigate, troubleshoot, and resolve hardware, software, networking, and integration-related challenges.</span></li><li><span>Escalate unresolved issues appropriately and work with internal teams to drive resolution.</span></li><li><span>Deliver technical training sessions for customers, partners, and internal stakeholders.</span></li><li><span>Support product launches and deployments by working with cross-functional teams.</span></li><li><span>Analyse trends and recurring issues, providing valuable feedback to Engineering and Product teams.</span></li></ul><p><span>We're interested in people who bring a combination of technical expertise, curiosity, and a passion for customer service.</span></p><br><p><span>You may be a great fit if you have:</span></p><br><ul><li><span>3-5 years of experience in a technical support, field service, or similar customer-facing technical role.</span></li><li><span>Knowledge of networking concepts, system integrations, and communication protocols.</span></li><li><span>An understanding of data flows and how systems interact within complex environments.</span></li><li><span>Experience working with electronic and mechanical equipment or technologies.</span></li><li><span>Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.</span></li><li><span>The ability to interpret data, identify trends, and communicate findings effectively.</span></li><li><span>Excellent written and verbal communication skills in <strong>English and French</strong>.</span></li><li><span>A collaborative mindset and the ability to build strong relationships with customers, partners, and colleagues.</span></li></ul><p><span><strong>What Success Looks Like</strong></span></p><br><p><span>You'll be contributing to:</span></p><br><ul><li><span>Consistent achievement of service level targets.</span></li><li><span>Timely resolution of customer and partner support requests.</span></li><li><span>High remote-resolution rates and customer satisfaction.</span></li><li><span>Effective delivery of technical training programmes.</span></li><li><span>Continuous improvement of support processes and customer experience.</span></li></ul><p><span>#LI-CH1 </span></p><br><p><span><strong>WHO IS GILBARCO VEEDER-ROOT</strong></span></p><br><p><span><span>Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.</span></span></p><br><p><span><strong>WHO IS VONTIER</strong></span><br><span>Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.</span></p><br><p><span>Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.</span><br><span>With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at </span><span>www.vontier.com</span><br><span><strong>At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.</strong></span><br><span>Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.</span><br><span>Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.</span><br><span><strong>Together, let’s power the way the world moves!</strong></span></p><br> </div>
Morocco - Rabat
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<span>About Mozn MOZN is a leading Enterprise AI company enabling organizations to make informed decisions in two critical domains: Financial Crime Prevention and Enterprise Knowledge Intelligence.<br> We’re a diverse, collaborative team of innovators united by a shared purpose: to build AI that delivers tangible business value, builds trust, and empowers people and organizations with augmented intelligence.<br> Our culture is built on the relentless pursuit of excellence and meaningful impact.<br> If you’re passionate about working alongside exceptional talent on world-class AI, and you want the autonomy and runway to do the best work of your career, join us in shaping the future of intelligent enterprises.<br> About the role The MOZN Channel team is a critical pillar of company growth, and we are seeking a high-impact Channel Sales Lead who thrives in fast-paced environments and operates as the architect behind scalable Mozn partner execution.<br> This role is designed for a commercially driven leader who builds the systems, sales motions, and cross-functional alignment that accelerate partner-led activation, pipeline generation, and revenue growth across the Mozn.<br>ai portfolio.<br> As a Channel Sales Lead, you serve as the single-threaded owner of the Mozn partner narrative, translating our: Recruitment → Enablement → Activation → Capability → Demand Generation → Pipeline → Revenue model into a repeatable, execution-ready motion for a curated set of high-value partners, while simultaneously driving direct market penetration and enterprise sales execution.<br> You will work closely with internal teams, pre-sales leaders, marketing, and executive stakeholders to ensure the territory has clear revenue targets, ongoing sales motions, and structured teaming models that convert partner activation into measurable business outcomes.<br> You operate as both: The regional commercial owner The ecosystem builder Your Impact Architect the Mozn.<br>ai single-thread narrative (Recruitment → Enablement → Activation → Capabilities → Demand Gen → Pipeline → Revenue) and ensure every partner interaction ties to measurable ARR.<br> Drive greenfield market penetration through direct enterprise engagement.<br> Build repeatable partner activation and co-sell frameworks that scale across the region.<br> Design territory plans that balance direct selling and partner leverage.<br> Convert enablement into execution by aligning Mozn.<br>ai strategy and partner sellers around defined account targets.<br> Build structured QBR frameworks that track pipeline, revenue, and activation metrics.<br> Serve as the regional commercial face of Mozn across enterprise, government, and partner ecosystems.<br> What you'll do Take responsibility for the sales, strategy and execution of building new and developing existing accounts and partnerships in the assigned territory.<br> Lead strategic enterprise sales together with your partners while also driving direct opportunities independently.<br> Close partnership agreements while balancing revenue impact, speed to market, and long-term ecosystem value.<br> Evaluate the financial and strategic benefits of new and existing partnerships.<br> Track, report, and optimize partner performance, identifying gaps and executing corrective actions.<br> Own territory revenue targets and deliver measurable results.<br> Build and maintain a pipeline of strategic accounts, taking responsibility from prospecting to close, plus managing ongoing relationships.<br> Collaborate cross-functionally with marketing, pre-sales, and leadership around regional growth.<br> Travel as required to meet customers and partners across the region.<br> You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space.<br> You will be given a lot of responsibility and trust.<br> We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.<br> The fundamentals will be taken care of: competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.<br> We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves.<br> 5+ years of enterprise technology sales experience (AI, SaaS, Cybersecurity, Risk, Analytics preferred).<br> Proven success closing complex enterprise deals directly.<br> Experience managing and activating channel partners or system integrators.<br> Experience operating in hybrid direct + indirect sales environments.<br> Demonstrated success penetrating greenfield markets.<br> Strong account planning and quota management skills.<br> Ability to take opportunities end-to-end from prospecting through closure.<br> Strong executive communication and negotiation skills.<br> Highly organized with strong pipeline discipline.<br> Strong ownership and accountability mindset.<br> Fluent in English, Arabic & French.<br></span> </div>
Morocco - Rabat
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<span>About Mozn MOZN is a leading Enterprise AI company enabling organizations to make informed decisions in two critical domains: Financial Crime Prevention and Enterprise Knowledge Intelligence.<br> We’re a diverse, collaborative team of innovators united by a shared purpose: to build AI that delivers tangible business value, builds trust, and empowers people and organizations with augmented intelligence.<br> Our culture is built on the relentless pursuit of excellence and meaningful impact.<br> If you’re passionate about working alongside exceptional talent on world-class AI, and you want the autonomy and runway to do the best work of your career, join us in shaping the future of intelligent enterprises.<br> About the role The MOZN Channel team is a critical pillar of company growth, and we are seeking a high-impact Channel Sales Lead who thrives in fast-paced environments and operates as the architect behind scalable Mozn partner execution.<br> This role is designed for a commercially driven leader who builds the systems, sales motions, and cross-functional alignment that accelerate partner-led activation, pipeline generation, and revenue growth across the Mozn.<br>ai portfolio.<br> As a Channel Sales Lead, you serve as the single-threaded owner of the Mozn partner narrative, translating our: Recruitment → Enablement → Activation → Capability → Demand Generation → Pipeline → Revenue model into a repeatable, execution-ready motion for a curated set of high-value partners, while simultaneously driving direct market penetration and enterprise sales execution.<br> You will work closely with internal teams, pre-sales leaders, marketing, and executive stakeholders to ensure the territory has clear revenue targets, ongoing sales motions, and structured teaming models that convert partner activation into measurable business outcomes.<br> You operate as both: The regional commercial owner The ecosystem builder Your Impact Architect the Mozn.<br>ai single-thread narrative (Recruitment → Enablement → Activation → Capabilities → Demand Gen → Pipeline → Revenue) and ensure every partner interaction ties to measurable ARR.<br> Drive greenfield market penetration through direct enterprise engagement.<br> Build repeatable partner activation and co-sell frameworks that scale across the region.<br> Design territory plans that balance direct selling and partner leverage.<br> Convert enablement into execution by aligning Mozn.<br>ai strategy and partner sellers around defined account targets.<br> Build structured QBR frameworks that track pipeline, revenue, and activation metrics.<br> Serve as the regional commercial face of Mozn across enterprise, government, and partner ecosystems.<br> What you'll do Take responsibility for the sales, strategy and execution of building new and developing existing accounts and partnerships in the assigned territory.<br> Lead strategic enterprise sales together with your partners while also driving direct opportunities independently.<br> Close partnership agreements while balancing revenue impact, speed to market, and long-term ecosystem value.<br> Evaluate the financial and strategic benefits of new and existing partnerships.<br> Track, report, and optimize partner performance, identifying gaps and executing corrective actions.<br> Own territory revenue targets and deliver measurable results.<br> Build and maintain a pipeline of strategic accounts, taking responsibility from prospecting to close, plus managing ongoing relationships.<br> Collaborate cross-functionally with marketing, pre-sales, and leadership around regional growth.<br> Travel as required to meet customers and partners across the region.<br> You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space.<br> You will be given a lot of responsibility and trust.<br> We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.<br> The fundamentals will be taken care of: competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.<br> We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves.<br> 5+ years of enterprise technology sales experience (AI, SaaS, Cybersecurity, Risk, Analytics preferred).<br> Proven success closing complex enterprise deals directly.<br> Experience managing and activating channel partners or system integrators.<br> Experience operating in hybrid direct + indirect sales environments.<br> Demonstrated success penetrating greenfield markets.<br> Strong account planning and quota management skills.<br> Ability to take opportunities end-to-end from prospecting through closure.<br> Strong executive communication and negotiation skills.<br> Highly organized with strong pipeline discipline.<br> Strong ownership and accountability mindset.<br> Fluent in English, Arabic & French.<br></span> </div>
Oracle - Egypt
Morocco - Rabat
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<p><strong>Technical Support Manager – Oracle Hospitality OPERA and Simphony F&B Applications</strong></p><br><p><br><strong>Location: Agadir (onsite & shift applies)</strong></p><br><p><br><strong>Join Oracle in Agadir Bay</strong></p><br><p><br>Oracle Hospitality is creating a new Customer Support Hub in Agadir Bay, Morocco – and we are looking for talented professionals to be part of this exciting journey. This is your opportunity to:<br> </p><br><ul><li>Shape the future of a world-class support center from the very beginning, delivering 24x7 expertise across the Oracle Hospitality product suite.</li><li>Work with global teams supporting leading hotels and F&B businesses across EMEA.</li><li>Develop deep expertise in Oracle Hospitality solutions, including OPERA and MICROS, with continuous training and certification opportunities.</li><li>Grow your career within Oracle – one of the world’s most respected technology companies.</li><li>Enjoy life in Agadir Bay, a vibrant coastal location with strong hospitality roots and a dynamic lifestyle.<br> </li></ul><p><strong>Job Description</strong></p><br><p><br>The Technical Support Manager is responsible for leading a team of analysts providing 1st level support for Oracle Hospitality and F&B product suites (including, Opera, Simphony, RES 3700, Materials Control, R&A etc.) and associated interfaces.</p><br><p><br><strong>Duties & Responsibilities</strong><br> </p><br><ul><li>Lead, mentor, and develop a team of Technical Support Analysts.</li><li>Oversee resolution of complex customer scenarios.</li><li>Act as escalation point for high-priority issues.</li><li>Monitor KPIs and drive operational excellence.</li><li>Ensure consistent use of ICCP Ticketing system.</li><li>Collaborate with Product, Development, Consulting teams.</li><li>Align with Oracle’s 24x7 support standards and strategy.</li><li>Represent support in customer and executive briefings.</li><li>Plan resources and schedules for 24x7 readiness.</li><li>Provide subject-matter expertise in strategic projects.<br> </li></ul><p><strong>Knowledge, Skills & Abilities – Essential</strong><br> </p><br><ul><li>5–7 years’ technical support experience, 2+ years in management.</li><li>Strong understanding of Oracle Hospitality and F&B applications.</li><li>Experience in IT systems administration and POS solutions.</li><li>Graduate degree in technical, hospitality or business field.</li><li>Experience managing customer-facing operations in 24x7 environment.</li><li>Strong problem-solving and escalation handling.</li><li>Knowledge of SQL and OS desirable.</li><li>Familiarity with ITIL/service delivery best practices desirable.<br> </li></ul><p><strong>Other Requirements</strong><br> </p><br><ul><li>Proven leadership and coaching skills.</li><li>Desire to deliver world-class customer service.</li><li>Excellent English and French communication; other languages an advantage.</li><li>Effective with stakeholders at all levels.</li><li>Shift flexibility (nights, weekends, holidays).</li><li>Organizational skills, ability to manage competing priorities.<br> </li></ul><p><strong>Abilities</strong><br> </p><br><ul><li>Ability to represent Oracle with customers and executives.</li><li>Cross-cultural management skills.</li><li>Creative thinker with continuous improvement mindset.</li><li>Self-starter with resilience and results focus.</li><li>Manage stress, deadlines, and team morale.</li><li>Note:** Leadership role in 24x7 environment. Weekend and shift flexibility required.</li></ul><br><p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.</p><br><p>True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p><br><p>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <u>accommodation-request_mb@oracle.com</u> or by calling 1-888-404-2494 in the United States.</p><br><p>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p><br><br>Responsibilities:<br>Your role will have an important part in the development and execution of the Client Relations yearly business plan. In addition, you will be responsible for establishing, implementing, and communicating departmental objectives and service levels. As a manager, you will be responsible for preparing and presenting employee performance appraisals on a regular basis. You will always be prepared to act as a company spokesperson to outside customers regarding their needs and inquiries.<br>Qualifications:<br><p>Career Level - M2</p><br> </div>
BCGDV
Morocco - Rabat
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Who We Are<br>Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.<br>To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.<br>What You'll Do<br><strong>Learning & Capability Building</strong><br><ul><li><strong>Administer the SABA / LMS platform:</strong> keep learning content up to date, manage enrolments, and maintain accurate learner access.</li><li><strong>Track the follow-up of individual training and development action plans defined after career/performance discussions,</strong> ensuring records and next steps are accurately maintained.</li><li><strong>Own the reporting and tracking of mandatory and local trainings,</strong> in close coordination with the Core HR Manager.</li><li><strong>Administer and analyze training feedback,</strong> and help translate insights into concrete improvements to the learning offer.</li><li><strong>Coordinate training communications:</strong> announcements, reminders, and supporting materials for local sessions.</li><li><strong>Contribute to the operational delivery of regional trainings organized locally,</strong> ensuring smooth day-to-day execution.</li><li><strong>Provide logistical support for local trainings:</strong> scheduling, room bookings, trainer coordination, and preparation of materials.</li><li><strong>Coordinate with the Africa L&D team and international colleagues</strong> to align local delivery with regional and global initiatives.</li><li><strong>Support the roll-out of global Learning & Capability Building action plans,</strong> adapting them to fit our local priorities.</li><li><strong>Help build and animate our pool of trainers:</strong> create connections with potential trainers, encourage their engagement, and contribute to initiatives that recognize their contribution.</li><li><strong>Administer and maintain training tracking and monitoring platforms,</strong> ensuring accurate and up-to-date records.</li><li><strong>Track the local Learning & Capability Building budget,</strong> following up on vendor invoices and costs for local trainings.</li><li><strong>Maintain Learning & Capability Building KPIs and dashboards,</strong> such as completion and participation rates, to inform decisions.</li><li><strong>Manage the process for external training requests:</strong> collect requests, coordinate approvals, and track follow-up.</li></ul><br><strong>Collaboration with Onboarding & Integration</strong><br><ul><li>Work in close, day-to-day coordination with the colleague in charge of onboarding and integration, to ensure a coherent Learning & Capability Building journey for new joiners.</li><li>Share relevant updates and materials to support onboarding sessions when needed.</li></ul><br><strong>Core HR Support</strong><br><ul><li>Beyond Learning & Capability Building, you will be a versatile contributor to the Core HR team, lending your support on initiatives such as employee experience and programs, internal communication, affiliation, or office life as priorities evolve.</li><li>Support the Core HR Manager on day-to-day operational tasks across the broader HR scope, as needed.</li><li>Help prepare materials, reports, and dashboards for HR-related meetings.</li></ul><br>What You'll Bring<br><ul><li> <strong>Strong organizational and execution skills:</strong> you handle multiple priorities with ease, plan ahead, and ensure every detail is in place — from training logistics to onboarding setup</li><li> <strong>Operational excellence:</strong> you are hands-on, efficient, and reliable in managing logistics (room bookings, calendar coordination, IT requests, vendor follow-up, catering, etc.)</li><li> <strong>Excellent written and verbal communication skills</strong>, with the ability to engage with diverse stakeholders including senior leaders, trainers, new hires, and vendors</li><li> <strong>Ability to coordinate and run events end-to-end</strong> — whether it is a Welcome Week, an internal training, or a team celebration — always ensuring smooth execution and great experience</li><li> <strong>High attention to detail and accuracy:</strong> you take pride in doing things right the first time, and in maintaining clear documentation and processes</li><li> <strong>Strong sense of ownership:</strong> you follow through, proactively identify what needs to be done, and take initiative to improve how things are run</li><li> <strong>Comfortable with internal tools and platforms</strong>, and eager to learn and optimize them to support smoother operations.</li><li> <strong>Collaborative and service-minded:</strong> you enjoy being a go-to person, supporting others, and creating a positive, inclusive employee experience.</li><li> <strong>Resilient and resourceful:</strong> you stay calm when plans change, ask for help when needed, and always find a way to get things done.</li><li> <strong>Genuine enjoyment of connecting with people:</strong> you are comfortable initiating relationships, building your network, and using your influence to bring others on board (for example, to help grow our pool of trainers).</li></ul><br>Who You'll Work With<br>This opportunity will take place in Casablanca, a fast-growing office with 350+ employees and multiple teams…<br>You will evolve in a fast paced and dynamic environment where you will have plenty of opportunity to learn and interact with talented people from diverse backgrounds.<br>We are looking forward to welcoming a new talented asset to our HR team !<br>Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. <br>BCG is an E - Verify Employer. Click here for more information on E-Verify.<br> <br> </div>
Morocco - Rabat
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.</p><br><br>Job Description<br><br><p>As a leader in AbbVie Precision Medicine, provide strategic oversight of the psychiatry pillar within the Neuroscience Therapeutic Area, lead a team of Precision Medicine Leads supporting psychiatry trials, drive biomarker and precision strategies above-asset and within disease area(s), and accountable to deliver precision medicine impact to the pipeline across the entire psychiatry portfolio. </p><br><p>Responsibilities:</p><br><ul><li>Responsible for the direction and execution of precision medicine scientific strategy for psychiatry in alignment with cross-functional, asset, and enterprise goals.</li><li>Establishes scientific standards in psychiatry precision medicine that position AbbVie as a global leader, championing those standards for both internal and external innovation and from study teams to senior leadership.</li><li>Leads or supports with discovery and development leaders the scientific pursuits of precision medicine in psychiatry including but not limited to biomarker discovery, early proof of concept, alternative endpoints, patient subtypes, asset differentiation, and reverse translation.</li><li>Lead and mentor a team of precision medicine leads supporting successful design and execution of precision medicine strategies that meet appropriate scientific goals and standards as well as enterprise needs.</li><li>Builds effective relationships outside the department. Through these relationships provide subject matter expertise to above-asset, cross-functional workstreams and activities including but not limited disease-area strategies, strategic long-range planning and business development.</li><li>Anticipates and prioritizes emerging scientific trends; defines, pioneers, and implements innovative and breakthrough solutions and technologies to meet future needs in consultation with stakeholders.</li><li>Establish the long-term scientific direction of precision medicine in psychiatry and adjust long-term plans to remain continually aligned enterprise future needs and goals.</li><li>Keeps identified stakeholders informed by presenting scientific goals, concepts and technology to leaders and partners, maximizing the impact and value of own and AbbVie’s leadership position.</li><li>Build and maintain relationships with experts externally as well as one’s own reputation as an expert within the field of psychiatry; contribute to the state of the science, participate in congresses, and serve on industry/academic consortia; elevate AbbVie as a scientific leader in psychiatry.</li></ul><br>Qualifications<br><br><ul><li>PhD in Science or related field with 14 years of related work experience; Master's Degree in Science or related field or PharmD with 20 years of related work experience; Bachelor's Degree in Science or related field with 22 years of related work experience.</li><li>Proven ability to innovate with a history of successful new or improved product releases.</li><li>Ability to advise discipline experts and leaders across AbbVie on how to manage their particular risks.</li><li>Interacts well with diverse groups across functions and maintains strong working relationships with internal and external collaborators.</li><li>Listens and understands others' point of views and articulates tactfully and respectfully one's own perspective orally, in writing, and in presentations.</li><li>Interpersonal skills capable of negotiating and reconciling interdisciplinary differences, optimizing overall Abbvie goals.</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: </p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of thisposting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future. </p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.</p><br></li><li><p>This job is eligible to participate in our long-term incentive programs. </p><br></li></ul><p>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission,incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless anduntil paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. </p><br><p>US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>
Pavago
Morocco - Rabat
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Paid Media Specialist (Google Ads, Meta Ads & Performance Marketing) – Remote Job Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours Reports To: Marketing Director / Head of Growth About the Role At Pavago, one of our clients is hiring a Paid Media Specialist to own paid advertising strategy, campaign execution, and performance optimization across Google Ads, Meta Ads, and other digital advertising platforms.<br> This is not a campaign monitoring role.<br> You’ll be responsible for: Paid media strategy and execution Lead generation and customer acquisition Campaign optimization Budget management Landing page performance Data analysis and reporting You’ll work closely with marketing leadership to drive measurable business growth through continuous testing, optimization, and data-driven decision-making.<br> If you think in terms of CPL, CPA, ROAS, conversion rates, and revenue growth , this role is built for you.<br> What You’ll Own Google Ads Management Plan, launch, and optimize campaigns across: Google Search Display Performance Max (PMax) Local Services Ads (LSA) Manage: Keyword research Match types Negative keywords Bid strategies Ad copy Monitor budgets, campaign pacing, and daily performance.<br> Identify opportunities to improve efficiency and scale successful campaigns.<br> Meta Ads Management Build and optimize campaigns across: Facebook Instagram Manage campaigns focused on: Brand awareness Lead generation Remarketing Build and optimize: Custom audiences Lookalike audiences Retargeting campaigns Collaborate with creative teams to improve ad copy, imagery, video assets, and overall creative performance.<br> Landing Pages & Conversion Optimization Work with landing page platforms such as: Unbounce Instapage Similar tools Conduct A/B testing on: Headlines CTAs Forms Layouts Continuously improve landing page conversion rates through testing and optimization.<br> Performance Analysis & Reporting Build weekly and monthly performance reports.<br> Monitor: Cost Per Lead (CPL) Cost Per Acquisition (CPA) Return on Ad Spend (ROAS) Conversion Rate (CVR) Click-Through Rate (CTR) Identify trends, optimization opportunities, and performance issues early.<br> Present actionable recommendations backed by campaign data.<br> What Makes You a Strong Fit You think in business outcomes—not vanity metrics.<br> You treat advertising budgets like your own investment.<br> You proactively identify issues before they become problems.<br> You continuously test, optimize, and improve performance.<br> You stay current with advertising platform updates and industry trends.<br> You thrive in fast-paced, performance-focused environments.<br> You take ownership of campaign performance from strategy through optimization.<br> Required Experience & Skills Experience 3+ years of hands-on paid media management experience.<br> Proven experience managing: Google Ads Google Search Performance Max (PMax) Local Services Ads (LSA) Experience managing Meta Ads campaigns end-to-end.<br> Experience managing monthly advertising budgets of $50,000+ .<br> Core Skills Strong analytical and problem-solving abilities.<br> Proven ability to optimize campaigns based on performance data.<br> Experience managing multiple campaigns simultaneously.<br> Excellent written and verbal English communication skills.<br> Comfortable working independently in a remote environment.<br> Nice-to-Have Experience in: Home services B2B Local service businesses Familiarity with: HubSpot CallRail CRM platforms Call tracking systems Experience supporting: Multi-location businesses Franchise organizations Basic HTML and CSS knowledge for landing page updates.<br> What a Typical Day Looks Like Review paid media dashboards and campaign performance.<br> Optimize bids, budgets, audiences, and ad creatives.<br> Launch new Google and Meta campaigns.<br> Monitor campaign pacing and advertising spend.<br> Test new ad copy, creatives, and landing pages.<br> Analyze campaign data and identify optimization opportunities.<br> Prepare reports and growth recommendations.<br> Collaborate with marketing leadership on campaign priorities.<br> In short: You’ll drive profitable customer acquisition by continuously optimizing paid media campaigns, improving conversions, and maximizing return on advertising spend.<br> Key Metrics for Success (KPIs) Cost Per Lead (CPL) Cost Per Acquisition (CPA) Return on Ad Spend (ROAS) Conversion Rate (CVR) Click-Through Rate (CTR) Lead quality and revenue contribution Budget efficiency and campaign scalability Why Join Us?<br> Own paid media strategy across multiple advertising platforms.<br> Make a direct impact on lead generation and revenue growth.<br> Join a performance-focused environment with measurable outcomes.<br> Work with modern advertising tools and technologies.<br> Fully remote role with long-term growth opportunities.<br> Career progression into: Senior Paid Media Specialist Performance Marketing Manager Growth Marketing Manager Head of Paid Media Interview Process Initial Recruiter Screening Spark Hire Intro Video (3–5 minutes) Recruiter Interview Practical Assessment (Campaign Strategy & Optimization Scenario) Client Interview Offer & Onboarding What Happens After You Apply After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video .<br> This is the next step in our hiring process and can be completed whenever it’s convenient for you.<br> Rather than repeating your background across multiple screening calls, you’ll have one opportunity to introduce yourself, discuss your paid media experience, and highlight the results you’ve achieved.<br> Your video will be reviewed by the hiring team before moving to the next stage, helping streamline the interview process.<br> You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.<br> Apply Now If you’re passionate about paid media, enjoy optimizing campaign performance, and love turning advertising spend into measurable business growth, we’d love to hear from you.<br> Apply today and help drive high-impact marketing campaigns that generate real business results.<br></span> </div>
Pavago
Morocco - Rabat
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Paid Media Specialist (Google Ads, Meta Ads & Performance Marketing) – Remote Job Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours Reports To: Marketing Director / Head of Growth About the Role At Pavago, one of our clients is hiring a Paid Media Specialist to own paid advertising strategy, campaign execution, and performance optimization across Google Ads, Meta Ads, and other digital advertising platforms.<br> This is not a campaign monitoring role.<br> You’ll be responsible for: Paid media strategy and execution Lead generation and customer acquisition Campaign optimization Budget management Landing page performance Data analysis and reporting You’ll work closely with marketing leadership to drive measurable business growth through continuous testing, optimization, and data-driven decision-making.<br> If you think in terms of CPL, CPA, ROAS, conversion rates, and revenue growth , this role is built for you.<br> What You’ll Own Google Ads Management Plan, launch, and optimize campaigns across: Google Search Display Performance Max (PMax) Local Services Ads (LSA) Manage: Keyword research Match types Negative keywords Bid strategies Ad copy Monitor budgets, campaign pacing, and daily performance.<br> Identify opportunities to improve efficiency and scale successful campaigns.<br> Meta Ads Management Build and optimize campaigns across: Facebook Instagram Manage campaigns focused on: Brand awareness Lead generation Remarketing Build and optimize: Custom audiences Lookalike audiences Retargeting campaigns Collaborate with creative teams to improve ad copy, imagery, video assets, and overall creative performance.<br> Landing Pages & Conversion Optimization Work with landing page platforms such as: Unbounce Instapage Similar tools Conduct A/B testing on: Headlines CTAs Forms Layouts Continuously improve landing page conversion rates through testing and optimization.<br> Performance Analysis & Reporting Build weekly and monthly performance reports.<br> Monitor: Cost Per Lead (CPL) Cost Per Acquisition (CPA) Return on Ad Spend (ROAS) Conversion Rate (CVR) Click-Through Rate (CTR) Identify trends, optimization opportunities, and performance issues early.<br> Present actionable recommendations backed by campaign data.<br> What Makes You a Strong Fit You think in business outcomes—not vanity metrics.<br> You treat advertising budgets like your own investment.<br> You proactively identify issues before they become problems.<br> You continuously test, optimize, and improve performance.<br> You stay current with advertising platform updates and industry trends.<br> You thrive in fast-paced, performance-focused environments.<br> You take ownership of campaign performance from strategy through optimization.<br> Required Experience & Skills Experience 3+ years of hands-on paid media management experience.<br> Proven experience managing: Google Ads Google Search Performance Max (PMax) Local Services Ads (LSA) Experience managing Meta Ads campaigns end-to-end.<br> Experience managing monthly advertising budgets of $50,000+ .<br> Core Skills Strong analytical and problem-solving abilities.<br> Proven ability to optimize campaigns based on performance data.<br> Experience managing multiple campaigns simultaneously.<br> Excellent written and verbal English communication skills.<br> Comfortable working independently in a remote environment.<br> Nice-to-Have Experience in: Home services B2B Local service businesses Familiarity with: HubSpot CallRail CRM platforms Call tracking systems Experience supporting: Multi-location businesses Franchise organizations Basic HTML and CSS knowledge for landing page updates.<br> What a Typical Day Looks Like Review paid media dashboards and campaign performance.<br> Optimize bids, budgets, audiences, and ad creatives.<br> Launch new Google and Meta campaigns.<br> Monitor campaign pacing and advertising spend.<br> Test new ad copy, creatives, and landing pages.<br> Analyze campaign data and identify optimization opportunities.<br> Prepare reports and growth recommendations.<br> Collaborate with marketing leadership on campaign priorities.<br> In short: You’ll drive profitable customer acquisition by continuously optimizing paid media campaigns, improving conversions, and maximizing return on advertising spend.<br> Key Metrics for Success (KPIs) Cost Per Lead (CPL) Cost Per Acquisition (CPA) Return on Ad Spend (ROAS) Conversion Rate (CVR) Click-Through Rate (CTR) Lead quality and revenue contribution Budget efficiency and campaign scalability Why Join Us?<br> Own paid media strategy across multiple advertising platforms.<br> Make a direct impact on lead generation and revenue growth.<br> Join a performance-focused environment with measurable outcomes.<br> Work with modern advertising tools and technologies.<br> Fully remote role with long-term growth opportunities.<br> Career progression into: Senior Paid Media Specialist Performance Marketing Manager Growth Marketing Manager Head of Paid Media Interview Process Initial Recruiter Screening Spark Hire Intro Video (3–5 minutes) Recruiter Interview Practical Assessment (Campaign Strategy & Optimization Scenario) Client Interview Offer & Onboarding What Happens After You Apply After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video .<br> This is the next step in our hiring process and can be completed whenever it’s convenient for you.<br> Rather than repeating your background across multiple screening calls, you’ll have one opportunity to introduce yourself, discuss your paid media experience, and highlight the results you’ve achieved.<br> Your video will be reviewed by the hiring team before moving to the next stage, helping streamline the interview process.<br> You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.<br> Apply Now If you’re passionate about paid media, enjoy optimizing campaign performance, and love turning advertising spend into measurable business growth, we’d love to hear from you.<br> Apply today and help drive high-impact marketing campaigns that generate real business results.<br></span> </div>
Morocco - Rabat
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 employees worldwide, we are dedicated to providing exceptional service, embracing innovation, and fostering a culture of excellence.</p><br><p>Fairmont Taghazout Bay is located on Morocco’s stunning Atlantic coast, offering guests breathtaking ocean views and a serene environment. Just minutes from vibrant Agadir, our resort combines luxurious amenities with natural beauty, making it the perfect destination for relaxation, corporate retreats, and unforgettable events.</p><br><br>Job Description<br><br><p>You will embody the essence of luxury hospitality. Your dynamic and hands-on approach is fueled by a deep passion for developing people and fostering an entrepreneurial spirit. A true brand and guest ambassador, you will challenge conventions, consistently seek solutions, and infuse innovation into every facet of the hotel experience and every function of the business.</p><br><p>Your seasoned leadership style will blend diplomacy with relationship-building prowess, cultivating strong connections with both internal and external stakeholders, including Owners and the Community. Your ability to engage with ownership and strategize revenue enhancements will be coupled with an innate talent for envisioning the hotel's long-term trajectory.</p><br><p>A refined sense of finance and business acumen will be at the core of your decision-making, grounded in an unwavering commitment to delivering a world-class product and service. By seamlessly weaving local heritage and culture into our offerings, you will not only create an authentic guest experience but also drive excellence across all dimensions of our operations.</p><br><p>In your role as a catalyst for exceptional service, you will uphold the highest standards, infusing every interaction with the kind of genuine care that leaves an indelible mark on our guests. Nurturing an environment of continuous growth and skill development, you will inspire our colleagues to consistently exceed expectations, turning moments into memories for every visitor.</p><br><p>As a visionary leader, you will play a pivotal role in shaping our strategic direction. Your involvement in goal setting and objective communication will propel business growth and solidify the hotel’s reputation as a distinguished luxury destination. Your ability to foster positive relationships with ownership will ensure a harmonious partnership that aligns with our overarching strategy while enhancing the hotel's performance and prestige.</p><br><p>Your leadership will be synonymous with setting industry benchmarks and redefining luxury hospitality. Your commitment to excellence, coupled with your innovative approach, will leave an enduring mark on our iconic brand and create a legacy of unparalleled guest memories.</p><br><p>Key Behaviours and Responsibilities:</p><br><ol><li>Act with an open mindset:</li></ol><p>Embrace innovative ideas, adapt to change, and encourage a culture of innovation and continuous learning.</p><br><p>Demonstrate explicit knowledge and awareness of company standards as an integral role model.</p><br><p>Build quality relationships with the management team.</p><br><p>Create an environment that encourages innovation, challenges traditional thinking, and fosters a "speak-up" culture.</p><br><ol><li>Create positive impact working with others:</li></ol><p>Foster an inclusive and collaborative work environment, empowering colleagues to contribute their best and building strong relationships based on trust and respect.</p><br><p>Create a collaborative and inclusive environment where all colleagues are encouraged to provide input.</p><br><p>Actively listen to team members' ideas, concerns, and feedback and incorporate their input into decision-making processes.</p><br><p>Recognize and appreciate the contributions and well-being of colleagues.</p><br><ol><li>Strive for guest/client satisfaction:</li></ol><p>Exhibits a deep understanding of the luxury hospitality landscape and guest expectations, ensuring that the guest experience consistently exceeds industry standards.</p><br><p>Maintain product and service quality standards by conducting ongoing evaluations.</p><br><p>Handle VIP Guests and understand international protocols for government officials and royalty.</p><br><p>Monitor guest/client feedback, address concerns promptly, and implement improvements to optimize satisfaction.</p><br><ol><li> Consistently deliver excellence:</li></ol><p>Demonstrates a comprehensive understanding of ownership group's investment objectives and formulates strategic business plans that align with those objectives; ensuring preservation and maximization of the hotel’s assets.</p><br><p>Set high performance standards, lead by example, and drive a culture of continuous improvement and quality across all the hotel.</p><br><p>Exhibits expertise in sales, marketing, and revenue management, driving the hotel's performance in the luxury hospitality market.</p><br><p>Maximize financial performance, control costs, and execute marketing and operational activities that produce results meeting or exceeding the hotel's business plan.</p><br><p>Recognize and reward outstanding performance and celebrate achievements within the organization.</p><br><ol><li> Enable team success:</li></ol><p>Support the professional growth and development of colleagues through coaching, mentoring, and providing opportunities for learning.</p><br><p>Encourage individuals to take on challenging assignments and stretch their capabilities.</p><br><p>Provide regular feedback and guidance, recognizing achievements and offering constructive suggestions for improvement.</p><br><p>Create a safe and empowering environment where individuals feel comfortable taking risks, expressing their ideas, and learning from failures.</p><br><p>As applicable, brings experience in working with labor unions, maintaining constructive relationships and ensuring harmonious teamwork.</p><br><ol><li> Create clarity:</li></ol><p>Articulates a clear and comprehensive vision for the hotel, aligning goals and objectives with ownership group's investment strategy.</p><br><p>Effectively communicates organizational vision, goals, and expectations, fostering a shared sense of purpose and direction among team members.</p><br><p>Demonstrates adeptness in overseeing renovation projects, maintaining transparency and open communication throughout the process.</p><br><p>Addresses ambiguity and navigates complex situations with transparency, fostering an environment of clear direction and effective problem-solving.</p><br><ol><li> Inspire for top performance:</li></ol><p>Lead with passion and integrity, motivate and inspire others to achieve their best.</p><br><p>Market plans and ideas successfully, reducing key and complex ideas and messages to clear, memorable, and compelling statements.</p><br><p>Embodies an entrepreneurial spirit, inspiring innovative thinking and fostering a culture that encourages taking calculated risks.</p><br><p>Recognizes and rewards outstanding performance, cultivating an atmosphere of achievement and recognition.</p><br><p>Promotes continuous development and growth, offering resources and guidance to nurture professional skills and talents.</p><br><p>Champions a "speak-up" culture, creating an environment where diverse opinions are valued, and individual contributions are celebrated.</p><br><p>Convince others, negotiate, debate, and find win-win solutions.</p><br><br>Qualifications<br><br><p>Prior experience in a luxury hotel General Manager position.</p><br><p>Fluent in English and French</p><br><p>Experience managing resort operations and/or lifestyle is an asset</p><br><p>Strong educational background with professional qualifications and a continuous learning mindset. </p><br><p>Proven track record of building a strong service, and quality culture</p><br><p>Strong people skills and a track record of fostering positive, inclusive, high-performing cultures.</p><br><p>Experience in managing owner relations.</p><br><p>Demonstrated leadership, organizational, and interpersonal skills.</p><br><p>Strategic thinker with excellent communication and presentation skills.</p><br><p>Displays a strong entrepreneurial spirit</p><br><p>Bottom-line oriented with a focus on quality guest service and team-building.</p><br><p>Creative and innovative mindset.</p><br><p>Ability to collaborate and work in a fast-paced environment.</p><br><p>Excellent sense of prioritization and time management.</p><br><p>Professional demeanor and strategic orientation.</p><br><p>Engaging, friendly, and charismatic with a natural ability to connect with guests.</p><br><p>Passionate about creating memorable experiences </p><br><br>Additional Information<br><br> </div>
Four Seasons Hotels and Resorts
Morocco - Rabat
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><span><span>ORDER TAKER JOB DESCRIPTIONS</span></span></p><br><br><br><ul><li><p><span><span>Take guest orders, communicate special requests to the kitchen, and coordinate </span><span>delivery</span><span> of orders and complementary in-room amenities according to Four Seasons Standards.</span></span></p><br><br></li><li><p><span><span>Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods.</span></span></p><br><br></li><li><p><span><span>Upsell </span><span>additional</span><span> services and products </span><span>to</span><span> maximize revenues.</span></span></p><br><br></li><li><p><span><span>Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; Private Bar and beverage food quality; guestroom by Room Service Servers </span><span>in a timely manner</span><span> to ensure proper food and beverage quality; properly and accurately close guest checks; record guest charges and gratuities.</span></span></p><br><br></li><li><p><span><span>Anticipate guest needs, </span><span>ascertain</span><span> satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.</span></span></p><br><br></li><li><p><span><span>Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from </span><span>kitchen</span><span> and delivered in a prompt and </span><span>accurate</span><span> fashion.</span></span></p><br><br></li><li><p><span><span>Maintain and file logs of amenity deliveries, table retrievals and private bar service requests.</span></span></p><br><br></li><li><p><span><span>Update Opera with guest preferences collected and </span><span>maintain</span><span> regular reports to review in-house and arriving VIPs with special requests/set-ups.</span></span></p><br><br></li><li><p><span><span>Comply with</span><span> Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as </span><span>set forth in</span><span> Empact.</span></span></p><br><br></li><li><p><span><span>Work harmoniously and professionally with co-workers and supervisors.</span></span></p><br><br></li><li><p><span><span>Stock and order paper (cups, tags, straws </span><span>etc</span><span>) and office (</span><span>Micros</span><span> paper, printing paper, amenity cards, breakfast </span><span>doorknob</span><span> menus </span><span>etc</span><span>) supply items.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> in setting tray tables for delivery.</span></span></p><br><br></li><li><p><span><span>Work closely with </span><span>the housekeeping</span><span> coordinator to handle in-room guest requests simultaneously and seamlessly.</span></span></p><br><br></li><li><p><span><span>Use</span><span>HotSOS</span><span> to dispatch staff </span><span>to</span><span> guestroom (and residential) floors to complete the </span><span>needed</span><span> request.</span></span></p><br><br></li><li><p><span><span>Use Opera reports to prepare for hotel guests; share communication with team and beyond </span><span>regarding</span><span> preferences; update records/profiles etc.</span></span></p><br><br></li><li><p><span><span>Coordinate with banquets when special deliveries are requested from an event to the guest room (</span><span>i.e.</span><span> midnight snack for bride and groom </span><span>etc</span><span>).</span></span></p><br><br></li><li><p><span><span>Complete cashiering duties as per guideline daily.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> in preparing regular </span><span>Avero</span><span> reports to analyze performance and adjust strategy according to guest preferences.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assist</span><span> with payroll reporting.</span></span></p><br><br></li><li><p><span><span>Have excellent Food & Beverage product knowledge and be able to be assertive and provide alternatives and solutions to guests’ inquiries / problems / suggestions.</span></span></p><br><br></li><li><p><span><span>Liaise with the Kitchen shift leader whenever in doubt about any </span><span>guests'</span><span> requests which </span><span>are</span><span> out of the menu / extraordinary, prior to confirming with the guests.</span></span></p><br><br></li><li><p><span><span>Be able to use Open table and appropriately take a guest’s reservation for any of our food and beverage outlets</span></span></p><br><br></li></ul><br><p><b><span>Standard Duties:</span></b></p><br><br><ul><li><p><span><span>To provide a friendly and professional service that always exceeds </span><span>guests’</span><span>expectations</span><span>.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> in phone coverage with other departments.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> the department to upkeep relevant </span><span>noticeboards</span><span>.</span></span></p><br><br></li><li><p><span><span>Prepare related paperwork for new hires.</span></span></p><br><br></li><li><p><span><span>Requires knowledge and the ability to </span><span>operate</span><span> computer equipment including word processing and spreadsheet software plus other systems (</span><span>i.e.</span><span> Opera, Windows, Bayan payroll and analysis reports </span><span>etc</span><span>).</span></span></p><br><br></li><li><p><span><span>To accept responsibility for the </span><span>health,</span><span>safety</span><span> and welfare of all areas of the department, </span><span>guests</span><span> and employees and to respond properly </span><span>to</span><span> any hotel </span><span>emergency</span><span>.</span></span></p><br><br></li><li><p><span><span>To safeguard guests and employees with knowledge and application of health and safety, accident prevention, fire drills and first aid.</span></span></p><br><br></li><li><p><span><span>To ensure you read the hotel's employee handbook and understand and adhere to its rules and regulations, particularly the policies and procedures relating to Fire, Hygiene, </span><span>Health</span><span> and Safety.</span></span></p><br><br></li><li><p><span><span>To undertake other duties and responsibilities which, while outside the normal routine, will be within the position's overall scope.</span></span></p><br><br></li><li><p><span><span>To report for duty punctually wearing the correct uniform/attire and name badge. To </span><span>maintain</span><span> a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.</span></span></p><br><br></li><li><p><span><span>Wear hair restraint/hat, gloves, apron, </span><span>jacket</span><span> and closed-toed shoes while on duty.</span></span></p><br><br></li><li><p><span><span>To </span><span>comply with</span><span> local legislation as </span><span>required</span><span>.</span></span></p><br><br></li><li><p><span><span>To </span><span>maintain</span><span> good working relationships with your colleagues and all other departments through working by The Golden Rule.</span></span></p><br><br></li><li><p><span><span>To respond to any changes in the department as dictated by the needs of </span><span>industry</span><span>, </span><span>company</span><span> or hotel.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</span></span></p><br><br></li><li><p><span><span>To conduct and attend training sessions as outlined.</span></span></p><br><br></li><li><p><span><span>Perform other tasks or projects as assigned by the Director of Food & Beverage or In-Room Dining Manager.</span></span></p><br><br></li><li><p><span><span>Must be able to obtain any required food handling and/or sanitation certifications required by local or state agencies.</span></span></p><br><br></li></ul><br><br><br><br><br><br> </div>