Operation Specialist Jobs in Morocco

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><u><strong>Job Purpose:</strong></u></p><br><br><p>To support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures.</p><br><br><p><u><strong>Key Result responsibilities:</strong></u></p><br><br><ul><li>Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.</li><li>Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.</li><li>Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.</li><li>Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</li><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</li><li>Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</li><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li><li>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</li><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.</li><li>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</li><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ul> <br> Required profile : <p><u><strong>Qualifications:</strong></u></p><br><br><ul><li>High School/Diploma or equivalent.</li><li>Capable of using technology systems and tools such as Microsoft Office.</li><li>Good in English, French &amp; Arabic Languages;</li><li>No hearing or articulatory problems.</li></ul><p><u><strong>Work experience:</strong></u></p><br><br><ul><li>No previous experience is required for this role; any experience would be treated as an advantage.</li><li>Capability of understanding market trends and channeling them leading to effective customer care solutions</li><li>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</li><li>Capable of understanding customers' problems and direct them in the right channel.</li><li>Ability to work for long hours and under pressure.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>CGI Technologies and Solutions Morocco</strong> is characterized by a predominantly <strong>collaborative culture</strong>, placing people, trust and teamwork at the core of its operations. A close management approach fosters guidance, empowerment and skills development within a supportive environment. This dynamic is reinforced by a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. It is complemented by an <strong>innovation dimension</strong> that encourages adaptability and initiative, while a more moderate <strong>competitive component</strong> supports a balanced results-driven mindset. </p><br><br> <br> Job : <p><br>Job description<br>As part of strengthening our team, we are recruiting a Network Agent to ensure the continuity and quality of technical service for our clients, guaranteeing permanent availability and effective communication.</p><br><br><p><u><strong>Functions and responsibilities</strong></u></p><br><br><p>- Resolve client technical incidents.<br>- Ensure the processing of user requests (via Ticketing tools) in accordance with the contract and agreed deadlines.<br>- Respect established guidelines, procedures, and processes.<br>- Write adequate reporting, respecting schedules and sending formats.<br>- Contribute to the continuous improvement of the service and respect contractual commitments and group security rules.</p><br><br> <br> <br> Required profile : <p>• Language skills:<br> o Good communication skills in French (spoken and written).<br> o Intermediate English level (able to understand and discuss technical topics).<br>• Experience:<br> o Previous experience in customer service or user support.<br>• Technical skills:<br> o Good level in technical support (supervision, virtualization, diagnostics).<br> o Knowledge of supervision tools and virtual environments (VMware, Hyper-V, etc.).<br> o Computer knowledge (degree)</p><br><br><p>CGI is an inclusive employer and mindful of applications from people with disabilities and the career development of men and women.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p> <strong>Saham Bank</strong> is driven by a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork are central to daily operations. Proximity management encourages support, accountability and long-term collaboration across teams. This human-centered approach is reinforced by a <strong>strong organizational foundation</strong>, ensuring process efficiency, compliance and operational reliability. A <strong>controlled performance mindset</strong> and a <strong>moderate openness to innovation</strong> further support the bank’s balanced and sustainable development. </p><br><br> <br> Job : <p>As a Professional Client Advisor, your main tasks will include:</p><br><br><ul><li>Welcoming and providing personalized advice to professional clients.</li><li>Analyzing their financial needs to propose suitable solutions.</li><li>Proactively managing the client portfolio to identify commercial development opportunities.</li><li>Monitoring client files and ensuring the quality of service provided.</li><li>Participating in acquiring new clients in the professional market.</li></ul> <br> Required profile : <p>To be considered for this position, a Bachelor's degree (Bac +4) is required, ideally supplemented by a specialization in banking professions or a related field.</p><br><br><p>You have significant experience of at least 3 years in the banking sector, particularly with professional clients, which is strongly desired. This experience will allow you to quickly understand the challenges of the role.</p><br><br><p>We are looking for someone with:</p><br><br><ul><li>Excellent interpersonal skills and a sense of customer service.</li><li>A strong ability to analyze and synthesize information.</li><li>Comfort with banking products and services for professionals.</li><li>A real commercial sense and a results-oriented approach.</li><li>Autonomy, rigor, and organization.</li><li>Good command of computer and office software.</li></ul><p>If you see yourself in this profile and are ready to take on this exciting challenge, do not hesitate to apply quickly!</p><br><br> <br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting to the Operations Quality Manager, your main responsibilities include: Managing Quality KPIs (internal PPM; QN); Conducting internal and external product and process audits; Coordinating the deployment of quality action plans; Ensuring the application of the quality system; Facilitating problem-solving meetings and leading the 8D methodology; Preparing and validating First Article Inspection (FAI) reports; Managing improvement projects; Leading preventive action projects (FMEA); Ensuring the conformity of the manufactured product. Trained staff, compliant tools, files, and jigsaws. Ensure the smooth running of QRQC meetings. Record and investigate Non-Conformance Reports submitted by the client and log complaints in the designated system.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Master's degree (Bac+5) with 2 years of experience in quality management, technical and industrial knowledge, proficiency in quality tools, proficiency in quality tools and statistical techniques, proficiency in English</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage and maintain IT infrastructure, including servers, networks, and storage systems. Monitor system performance and troubleshoot issues to minimize downtime. Implement and maintain IT security measures to protect company data and assets. Develop and implement IT operational procedures and documentation. Collaborate with cross-functional teams to optimize IT service delivery. Manage cloud computing environments and ensure proper resource allocation. Implement automation solutions to improve efficiency and reduce manual tasks.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree in Computer Science, Information Technology, or a related field. 1 year of experience in IT operations, preferably in a corporate environment. Strong knowledge of IT infrastructure management and network administration. Proficiency in system monitoring, troubleshooting, and performance optimization. Experience with cloud computing platforms such as AWS or Azure. Solid understanding of IT security best practices and their implementation.</font></font></p>

<b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description </font></font><br></b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As a Continuous Improvement Engineer, you will support the Lean transformation of the Safran Aerosystems Morocco site. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You will support operational teams in the continuous improvement of performance, deploy Lean training, and ensure the integration of standards into daily operations. Your on-site presence and coaching approach are essential for driving sustainable change. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Contribute to on-site rituals (performance management) and support operational teams </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Develop, deploy, and maintain continuous improvement standards and practices </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Participate in strategic projects aimed at improving the site's industrial performance according to Group standards </font></font><br><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><br>Job Requirements </font></font><br></b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your qualifications: </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Engineering degree or equivalent with a specialization in Lean/Continuous Improvement </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Minimum 3 years of experience in continuous improvement in an industrial environment </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">This position reports to the Continuous Improvement Manager and offers a dynamic industrial environment. </font></font><br><br>

<p>As an Asset Associate, your role will be diverse and essential to our operations. In this back-office role, you will support our customer-facing, Sales and Customer Service colleagues, allowing them to focus on selling and servicing our customers. Your responsibilities will include:</p><ul><li>Stock Returns / parts analysis.</li><li>IPV s.</li><li>RDR s.</li><li>Expediting.</li><li>Upload / data maintenance of Confirm Dates.</li><li>Investigating Inventory Liability.</li><li>Lead Time updates / Management.</li><li>BL reconciliation</li><li>Action file from Infosys.</li><li>Clean up Past Due PO s &gt; XXX Days.</li><li>Supply responsibility for small / non-franchised Suppliers.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>English on min B2 level (both spoken and written), additional language is an asset.</li><li>Good knowledge of MS Office, Excel is a plus.</li><li>Customer Service, Order Management or Sales experience.</li><li>Accountability.</li><li>Communication and coordination skills.</li><li>Customer-oriented attitude.</li><li>Team player.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Performance et support</p><br><br><p>Qualite - Assurance qualite operations</p><br><br><p>Process Quality Assurance Manager F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>Rattaché(e) à la Direction Qualité, votre rôle principale sera d'assurer le respect des exigences clients/autorités pour garantir la conformité des processus<br>Ainsi de stimuler l'amélioration continue, garantir la performance et de faire vivre le système qualité/safety et accompagner son appropriation par tous<br>En particulier, votre mission consistera à :<br>Comprendre et décliner les attentes / exigences du client et des autorités. <br>Accompagner le personnel à la compréhension et à l'application des exigences clients et autorités<br>Etre le point focal qualité de son périmètre lors des audits internes et externes.<br> Protéger le client de la non-qualité<br> Piloter, participer et accompagner les enquêtes et analyses causales<br> Analyser les non-conformités vis-à-vis des potentiels impacts sur la sécurité des vols<br>Piloter la mise en place des actions de sécurisation pour chaque écart et non-qualité exportée<br> Traiter les non-conformités de sa responsabilité<br>S'assurer que chaque DAC/CAR est correctement pilotée par le responsable de l'écart<br>Réunir les éléments permettant la clôture les DAC/CAR<br>Stimuler l'amélioration continue<br>Garantir la performance<br>Participer à l'obtention de la qualité de façon efficace<br>Définir les indicateurs qualité de son périmètre en collaboration avec la hiérarchie du ou des secteurs<br>Identifier et aider à la mise en place du plan d'actions pour réduire les coûts de non-qualité et les réclamations clients<br>Privilégier la prévention et l'anticipation<br>Partager les Retours d'Expérience et retours au déclarant<br> Définir, planifier et réaliser les surveillances associées à son périmètre<br> Vérifier l'efficacité des actions correctives et préventives<br>Piloter le plan d'actions issu du Safety Management System / Screening Committee<br>Participer à la mise à jour des risques selon le Safety Management System.<br>Etre le relai du déploiement des démarches pour l'amélioration de la qualité (FH, FOD, …)<br>Faire vivre un système qualité simple et approprié par tous<br>Garantir l'application de la politique qualité, le respect des fondamentaux qualité et l'application des procédures du Système de Management de la qualité et de la Sécurité<br>Former et sensibiliser le personnel aux fondamentaux qualité et au Système de Management de la Qualité et de la Sécurité<br>Surveiller le processus de qualification du personnel<br>Valider la (re)qualification des installations procédés spéciaux<br>Participer au processus de validation industrielle<br>Participer au processus d'amendement des listes de capacité</p><br><br><p>Vous êtes de formation Bac+5 en Ingénierie ou équivalent, vous avez une expérience de 8 ans et plus dans un poste similaire idéalement dans le secteur aéronautique<br>Vous êtes Rigoureux(se), doté(e) d'un fort leadership, d'un esprit d'analyse et d'un sens de l'innovation, vous appréciez le travail en équipe alors ce poste est fait pour vous !</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Technical Support Senior Technician - French Speaker&nbsp;</strong></p><br><p>At Dell Technologies, world-class service doesn’t end when customers purchase our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document it.</p><br><p>Join us as a <strong>Senior Technical Support Technician</strong> on our <strong>Technical Support</strong> Team in <strong>Casablanca </strong>to do the best work of your career and make a profound social impact.</p><br><p><strong>What you’ll&nbsp;achieve</strong></p><br><p><br>The Technical Support Team is responsible for providing online and distance phone support, through a technical diagnosis of desktops, laptops, peripherals (tablets, printers, projectors, etc.), and customized software assistance that supports Dell products and others according to the situations. As a Technical Support Senior Technician for EMEA, you will answer questions relating to the installation, the proper functioning, configuration, customization of specific products according to procedures and clearly defined rules (e.g. the type of guarantee, the warranty expiration, the type of customer contract, etc...) and apply a logical technical diagnosis to identify customer issues and investigate the possible causes effectively in order to provide appropriate solutions.&nbsp;</p><br><p><br><strong>You will:</strong></p><br><ul><li>Provide first-level support</li><li>Use troubleshooting techniques and tools to identify technical defects/issues</li><li>Assign incidents in line with documented guidelines and procedures</li><li>Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout the&nbsp;life of the&nbsp;incident</li><li>Clearly and concisely log and track details of solutions provided to resolve customer issue while maintaining and updating customer database</li></ul><p>Take the first step towards your dream career</p><br><p><br>Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for in this role:<br><strong>Essential Requirements</strong></p><br><ul><li>Fluent communication skills in French</li><li>Minimum of 1-year related experience in Technical Support</li><li>Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills</li><li>Good organizational and interpersonal skills</li><li>Excellent telephone and customer handling skills</li></ul><p><strong>Who we are</strong></p><br><p>We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.<br>Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.</p><br><p><br>Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Technical Support Senior Technician - French Speaker&nbsp;</strong></p><br><p>At Dell Technologies, world-class service doesn’t end when customers purchase our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document it.</p><br><p>Join us as a <strong>Senior Technical Support Technician</strong> on our <strong>Technical Support</strong> Team in <strong>Casablanca </strong>to do the best work of your career and make a profound social impact.</p><br><p><strong>What you’ll&nbsp;achieve</strong></p><br><p><br>The Technical Support Team is responsible for providing online and distance phone support, through a technical diagnosis of desktops, laptops, peripherals (tablets, printers, projectors, etc.), and customized software assistance that supports Dell products and others according to the situations. As a Technical Support Senior Technician for EMEA, you will answer questions relating to the installation, the proper functioning, configuration, customization of specific products according to procedures and clearly defined rules (e.g. the type of guarantee, the warranty expiration, the type of customer contract, etc...) and apply a logical technical diagnosis to identify customer issues and investigate the possible causes effectively in order to provide appropriate solutions.&nbsp;</p><br><p><br><strong>You will:</strong></p><br><ul><li>Provide first-level support</li><li>Use troubleshooting techniques and tools to identify technical defects/issues</li><li>Assign incidents in line with documented guidelines and procedures</li><li>Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout the&nbsp;life of the&nbsp;incident</li><li>Clearly and concisely log and track details of solutions provided to resolve customer issue while maintaining and updating customer database</li></ul><p>Take the first step towards your dream career</p><br><p><br>Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for in this role:<br><strong>Essential Requirements</strong></p><br><ul><li>Fluent communication skills in French</li><li>Minimum of 1-year related experience in Technical Support</li><li>Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills</li><li>Good organizational and interpersonal skills</li><li>Excellent telephone and customer handling skills</li></ul><p><strong>Who we are</strong></p><br><p>We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.<br>Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.</p><br><p><br>Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.</p><br><br> </div>

<p>Contract Management - Process and document client contracts from start to finish - Communicate with business customers by email, phone, and video call - Coordinate client onboarding with internal teams (After-Sales, Supply Chain, Finance, Transport) Account Setup &amp; Data Quality - Create and maintain customer accounts in the client database - Keep data accurate, consistent, and complete - Run regular database cleanups and quality checks Business &amp; Administrative Support - Support sales and client acquisition activities - Work closely with cross-functional teams - Help improve processes and day-to-day efficiency</p><p><strong>Desired Candidate Profile</strong></p><p>Fluent [French and English C1 level] - Experience in B2B sales support, B2B customer service, operations, or a similar role - A strong eye for detail and accuracy when handling data - Comfort working across multiple systems and coordinating with different departments - Curiosity, agility, and a solutions-oriented mindset - A genuine passion for premium customer experience</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span><span><span><span><span><span><span>Scope</span></span></span></span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span><span><span><span><span>Coordination and execution of customer orders in accordance with their requirements and/or procedures</span></span></span></span></span></span></span><span><span><span><span><span><span><span> based on </span></span></span></span></span></span></span><span><span><span><span><span><span><span>PSA </span></span></span></span></span></span></span><span><span><span><span><span><span><span>BDP Ethics.</span></span></span></span></span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span><span><span><span>Responsibilities</span></span></span></span></span></span> </span></span></span></p><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span>Order processing management</span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span>Customer order plausibility analysis</span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span>Planning / Booking / Transportation orders</span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span>Coordination/follow up of the shipment</span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span>Customs processing (export/import)</span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span>Documentation/administration/invoicing / filing</span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span>Feedback to the customer (internal and external reporting of the shipments to the customer) by various means (mail, phone, EDI)</span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span>Operational troubleshooting</span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span>Non-conformance reporting in accordance with the KPI’s.</span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span>Cooperation with approved subcontractors in accordance with agreed rates</span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span>End to end processing</span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span>Punctual and flawless order handling and documentation</span></span></span></span></span></span></span></span></span></span><br> <br><br> <p><span><span><span><span><span><span><span><span><span>Qualifications/Experience</span></span></span></span></span></span></span></span></span></p><br> <span><span><span><span><span><span><span><span>∙</span></span></span></span><span><span><span><span><span><span><span>+3 years of&nbsp; detailed experience of logistics and forwarding operations/regulations and documentation</span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span><span>∙</span></span></span></span><span><span><span><span><span><span><span>Preferable a professional degree by a licensed educational institution specialized in logistics and forwarding.</span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span><span>∙</span></span></span></span><span><span><span><span><span><span><span>Computer literacy with Microsoft Software applications and /or other market leading software applications. </span></span></span></span></span></span></span></span></span></span></span><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <ul><li>Ensure the maintenance and follow-up of the accounting for real estate companies;</li><li>Enter and control accounting operations;</li><li>Ensure the follow-up of customer, supplier, and treasury accounts;</li><li>Perform bank reconciliations and account reconciliation;</li><li>Monitor payments, receipts, and disbursements;</li><li>Ensure accounting follow-up of real estate transactions;</li><li>Participate in monthly and annual closing tasks;</li><li>Prepare the necessary elements for tax declarations;</li><li>Participate in the preparation of accounting statements and reports;</li><li>Ensure the filing and archiving of accounting documents.</li></ul> <br> <br> Required profile : <p>Bachelor's degree (Bac+3) or Master's degree (Bac+5) in accounting, finance, or management;</p><br><br><p>Experience of 2 to 5 years in a similar position, ideally in the real estate sector;</p><br><br><p>Good command of general accounting;</p><br><br><p>Good knowledge of Moroccan tax law;</p><br><br><p>Proficiency in Excel and accounting software;</p><br><br><p>Rigor, organization, and sense of responsibility;</p><br><br><p>Ability to work independently and meet deadlines.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Join our partner, a well-known bank located in Casablanca/Sidi Maarouf, as our new Customer Service Advisor. Your role will be key in supporting our clients, with training provided by a high-performing team.</p><br><br><p>Your main tasks:</p><br><br><ul><li>Handle and process incoming customer calls;</li><li>Support, guide, and inform clients about banking products and services;</li><li>Respond to phone requests for information, complaints, and routine operations;</li><li>Ensure impeccable service quality and optimal customer satisfaction;</li><li>Contribute to customer loyalty by providing suitable solutions.</li></ul> <br> <br> Required profile : <p>Profile sought:</p><br><br><ul><li>High school diploma to Bachelor's/Master's degree, all fields combined;</li><li>Beginners accepted / first experience in a call center is a plus;</li><li>Excellent command of French, spoken and written;</li><li>Good listening skills, interpersonal skills, and service-oriented attitude;</li><li>Dynamic, rigorous, and able to handle stress;</li><li>Basic knowledge of the banking sector is appreciated.</li></ul> <br><br> </div>

<b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description </font></font><br></b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Within the surface treatment workshop of Safran Aircraft Engine Services Casablanca, your responsibilities will include: </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Performing surface treatment operations (degreasing, pickling, contamination removal, deoxidation, etc.) on aeronautical parts, following work instructions. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Ensuring the quality of treated parts through visual inspections. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Applying procedures and safety instructions related to the handling of chemicals and the use of specific equipment. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Participating in production flow management and ensuring adherence to production rates. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Performing first-level maintenance on the surface treatment lines. </font></font><br><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><br>Job Requirements </font></font><br></b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Diploma in surface treatment or a similar technical field. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Previous experience in a similar position, preferably in the aeronautical or mechanical industry. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Knowledge of surface treatment processes, quality standards and associated safety rules. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Rigor, sense of organization and ability to work in a team. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Autonomy and responsiveness to the unexpected. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">But what else? (advantages, specific features, etc.) </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team 3x8 </font></font><br><br>

<p>The Sofitel Tamuda Bay Beach &amp; Spa is recruiting an F&amp;B Director. You will be responsible for overseeing all hotel catering operations, ensuring service excellence, customer satisfaction, and departmental performance.</p><p>Main Responsibilities</p><ul><li>Supervise all catering outlets and F&amp;B teams.</li><li>Ensure service quality and compliance with hotel standards.</li><li>Develop customer satisfaction and loyalty.</li><li>Drive the commercial and financial objectives of the department.</li><li>Monitor costs, ratios, and performance indicators.</li><li>Manage, support, and develop teams.</li><li>Ensure coordination with other hotel departments.</li><li>Ensure compliance with hygiene, safety, and quality standards.</li><li>Participate in the development of new gastronomic offers and experiences.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Higher education in hotel management/catering.</p><p>Proven experience in a similar role within a high-end establishment.</p><p>Leadership, commercial acumen, and customer orientation.</p><p>Excellent organizational and management skills.</p><p>Proficiency in French and English.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>AXA GBS Morocco</strong>&nbsp;operates within a predominantly <strong>collaborative culture</strong>, where people, trust, and strong professional relationships are key priorities. The company <strong>promotes</strong> close and supportive management, encouraging accountability, development, and team cohesion. This human-centered approach is <strong>reinforced</strong> by a strong <strong>organizational framework</strong>, ensuring reliability, structure, and operational efficiency. It is <strong>complemented</strong> by a moderate focus on <strong>innovation</strong> and <strong>performance</strong>, supporting continuous improvement within a well-defined environment. </p><br><br> <br> Job : <p>Operating and supporting the pre-production and production applications developed by AXA France. These activities are carried out within an international environment, serving clients based in France.</p><br><br><p>Managing a portfolio of applications, several of which are business-critical and highly sensitive, including 24/7 systems that support key operations and represent significant strategic and operational stakes for the AXA Group.</p><br><br><ul><li>Analyze and resolve Level 2 and Level 3 technical and functional incidents.</li><li>Provide regular communication to clients regarding application status, including performance and response-time indicators.</li><li>Ensure the availability and performance of business applications across pre-production and production environments.</li><li>Identify and implement improvement initiatives to prevent recurring incidents.</li><li>Monitor production and pre-production applications.</li><li>Lead and facilitate meetings with clients and stakeholders.</li><li>Act as a proactive contributor by proposing solutions to improve operational reliability and implementing corrective actions.</li><li>Ensure the creation, maintenance, and continuous update of technical and functional documentation.</li><li>Prepare application health and operational performance reports.</li><li>Manage capacity planning for business applications.</li><li>Maintain a solid understanding of production environments and infrastructure components, including monitoring, job scheduling, and backup solutions.</li><li>Provide both technical and functional support for business applications.</li><li>Install and configure monitoring tools.</li><li>Perform after-hours (out-of-business-hours) interventions when required.</li><li>Participate in opening and closing shifts, covering operational support between 7:00 AM and 7:00 PM (Paris Time).</li><li>Be available to work on Saturdays when necessary.</li></ul><p><u><strong>Deliverables:</strong></u></p><br><br><ul><li>Maintain up-to-date technical documentation to ensure knowledge accuracy and operational continuity.</li><li>Share and document new operational procedures and best practices.</li><li>Contribute to and maintain Confluence knowledge bases and documentation repositories.</li><li>Update and maintain control and monitoring procedures/checklists to ensure compliance with operational standards and service quality requirements.</li></ul> <br> Required profile : <p><u><strong>To succeed in this position, you should demonstrate:</strong></u></p><br><br><ul><li>The ability to learn quickly, strong analytical skills, and intellectual curiosity.</li><li>A high level of autonomy, responsiveness, flexibility, energy, and attention to detail.</li><li>Strong interpersonal skills, a team-oriented mindset, and a customer-service focus, with a collaborative approach to working with others.</li><li>Excellent written and verbal communication skills, coupled with active listening abilities.</li><li>Strong decision-making capabilities and the ability to execute efficiently in a fast-paced environment.</li><li>An innovative mindset, with a willingness to explore new ideas and approaches.</li><li>A proactive attitude, with the ability to put forward recommendations and drive continuous improvement initiatives.</li></ul><p><u><strong>Required Skills</strong></u></p><br><br><ul><li>Solid knowledge of distributed system environments, primarily Linux, Oracle, SQL Server, and Windows.</li><li>Good understanding of web servers such as Tomcat, Apache, and IIS.</li><li>Experience with cloud platforms, including Microsoft Azure and AWS.</li><li>Knowledge of Kibana and Elasticsearch.</li><li>Experience with workload scheduling tools, particularly TWS (Tivoli Workload Scheduler).</li><li>Familiarity with Dynatrace for application performance monitoring.</li><li>Experience with monitoring and backup tools.</li><li>Good command of English, required in an international working environment.</li><li>ITIL v3 Certification would be a significant advantage.</li></ul><p><u><strong>Qualifications</strong></u></p><br><br><ul><li>Master's degree (Bac+5) in Computer Science, Information Technology, or a related field.</li><li>Initial professional experience in a similar role, ideally within IT production support, application support, or operations management environments.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <ul><li>Relations with suppliers</li></ul><p>Prospecting and searching for suppliers capable of meeting the needs expressed by the product(s) requested, through knowledge of international competitors.</p><br><br><p>Selecting the best among them and negotiating the best terms (quality, price, payment terms, logistical support and technical assistance, delivery times, sell-out support, and free technical training if needed).<br>&nbsp;</p><br><br><ul><li>Order management</li></ul><p>From order confirmation to the exit of goods from the port after customs clearance.&nbsp;</p><br><br><ul><li>Logistics management</li></ul><p>Good organization of international transport, through good negotiation and excellent coordination between the different parties involved in loading and shipping goods, until they leave the Moroccan port.&nbsp;</p><br><br><ul><li>Customs management</li></ul><p>After verification and validation of shipping documents (invoices, bill of lading, certificate of origin, packing list, warranty certificate, conformity certificate, duty exemption certificate if applicable, etc.), coordination with the various partners until the goods leave the Moroccan port.&nbsp;</p><br><br><ul><li>Relations with banks and finance</li></ul><p>Ensure good monitoring, with all necessary vigilance, of import operations from order confirmation, through verification of L/C openings, communication to suppliers of L/C opening and amendment swifts, to the control and validation of shipping documents, with the setting of definitive dates, while seeking to optimize import costs and delivery times agreed with suppliers.&nbsp;</p><br><br><ul><li>Relations with control and certification bodies</li></ul><p>Ensure good coordination between suppliers or factory managers and the organizations responsible for product certification and control of current standards and laws.</p><br><br><p>Ensure that this communication is made both directly and through the PortNet platform.<br>&nbsp;</p><br><br><ul><li>Partnership relations</li></ul><p>Be able to act as an intermediary between suppliers, carriers, freight forwarder(s), internal departments (purchasing, accounting, finance, sales, after-sales service, stock management), and customs services.</p><br><br><ul><li>Dispute and problem resolution</li></ul><p>Be able to manage delays, transport damage, customs blockages, blockages related to conformity certificates, and any problem, conflict, or dispute that may hinder the smooth running of import and customs clearance operations.</p><br><br> <br> Required profile : <p>Degree in purchasing and supply management, supplemented by training in foreign trade</p><br><br><p>International business school or management and commerce degree, specializing in Import/Export</p><br><br><p>Master's degree specializing in purchasing and import or international trade</p><br><br><p><u>Experience</u>: Minimum 5 years in an import or import-export position, preferably in the household appliance and electronics sector</p><br><br><p><u><strong>Technical skills:</strong></u></p><br><br><ul><li>Mastery of international trade rules and procedures: knowledge of INCOTERMS, customs regulations and procedures, quality or conformity certificates required, and current laws concerning the import of household and electronic appliances</li><li>Required languages: mastery of professional English, in addition to Arabic and French</li><li>Mastery of negotiation techniques, effective communication tools, and effective time management</li><li>Mastery of software, import tools, and IT tools, in addition to the PortNet platform and banking, customs, regulatory, Exchange Office, or Bank Al-Maghrib websites and applications</li><li>Mastery of benchmarking and competitive intelligence work, both in foreign markets and the Moroccan market, will be an additional asset</li><li>Knowledge of the most sought-after household appliances on the Moroccan market, with an understanding of the trends in this market, will be another additional asset</li></ul><br><p><strong><u>Personal qualities:</u></strong></p><br><br><ul><li>Rigor and organizational skills, good business sense, methodical and persistent personality, great attention to detail and accuracy</li><li>Versatile, reactive to unforeseen events and difficulties, with initiative and analytical skills to identify and solve problems or difficulties encountered</li><li>Ability to work alone or in a team with the same performance; ability to manage stressful or conflict situations</li><li>Open-mindedness and curiosity, with great flexibility to adapt to changing priorities and to work under pressure</li></ul><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>1. Main Mission</p><br><br><p>The Production Deputy Manager will support the Production Manager in the overall management, supervision, and optimization of production activities. The position is responsible for ensuring that production targets are achieved while maintaining high standards of quality, safety, efficiency, productivity, and cost control.</p><br><br><p>The successful candidate will contribute to the implementation of production strategies, supervise production teams, monitor performance, and ensure compliance with company procedures and industrial standards.</p><br><br><p>2. Key Responsibilities</p><br><br><p>Assist the Production Manager in planning, organizing, and supervising daily production activities.</p><br><br><p>Ensure production targets, schedules, and quality requirements are achieved.</p><br><br><p>Supervise and coordinate production teams and ensure effective allocation of manpower and resources.</p><br><br><p>Monitor production performance, productivity, efficiency, and operational KPIs.</p><br><br><p>Identify production issues, bottlenecks, and deviations and implement appropriate corrective actions.</p><br><br><p>Ensure compliance with production procedures, quality standards, health and safety requirements, and company policies.</p><br><br><p>Coordinate with Quality, Maintenance, EHS, Engineering, Logistics, and other departments to ensure smooth production operations.</p><br><br><p>Participate in production planning and workforce planning according to business requirements.</p><br><br><p>Analyze production data and prepare regular performance reports for management.</p><br><br><p>Support continuous improvement initiatives to increase productivity and reduce waste, downtime, and production costs.</p><br><br><p>Ensure proper use and maintenance of production equipment in coordination with the Maintenance Department.</p><br><br><p>Participate in root-cause analysis and problem-solving activities related to production issues.</p><br><br><p>Train, coach, and develop production supervisors and team leaders.</p><br><br><p>Monitor employee performance and promote discipline and compliance with company procedures.</p><br><br><p>Support the implementation of Lean Manufacturing and continuous improvement methodologies.</p><br><br><p>Ensure effective communication between production management and operational teams.</p><br><br><p>Replace the Production Manager and assume responsibility for production operations when required.</p><br><br> <br> Required profile : <p>3. Required Qualifications</p><br><br><p>Master's Degree or equivalent diploma in Industrial Engineering, Mechanical Engineering, Electrical Engineering, Production Management, Manufacturing Engineering, or a related field.</p><br><br><p>Mandatory professional experience in a similar Production Management position, preferably in a large industrial or manufacturing environment.</p><br><br><p>Proven experience in managing and supervising production teams.</p><br><br><p>Strong knowledge of production processes, production planning, and industrial performance management.</p><br><br><p>Experience with Lean Manufacturing, continuous improvement, problem-solving, and KPI management is highly desirable.</p><br><br><p>Good knowledge of health, safety, quality, and environmental requirements in an industrial environment.</p><br><br><p>Fluent English is mandatory.</p><br><br><p>Knowledge of French and/or Chinese would be an advantage.</p><br><br><p>Strong computer skills, particularly Microsoft Excel and other production management systems.</p><br><br><p>4. Required Skills</p><br><br><p>Strong leadership and team-management skills.</p><br><br><p>Excellent organizational and planning abilities.</p><br><br><p>Strong analytical and problem-solving skills.</p><br><br><p>Ability to work under pressure and meet tight production deadlines.</p><br><br><p>Good communication and interpersonal skills.</p><br><br><p>Ability to make decisions and take initiative.</p><br><br><p>Strong sense of responsibility and accountability.</p><br><br><p>Results-oriented mindset.</p><br><br><p>Ability to work in a multicultural and international industrial environment.</p><br><br><p>5. Experience</p><br><br><p>Minimum required experience:</p><br><br><p>Significant experience in a similar position, such as Production Deputy Manager, Production Manager, Production Supervisor, or equivalent management role.</p><br><br><p>Experience in a large-scale manufacturing or industrial company is preferred.</p><br><br><p>Experience in battery manufacturing, automotive, electrical/electronic manufacturing, or another high-volume industrial environment would be an advantage.</p><br><br><p>6. Languages</p><br><br><p>English: Mandatory - fluent professional level</p><br><br><p>French: Preferred</p><br><br><p>Chinese/Mandarin: An advantage</p><br><br><p>7. Working Conditions</p><br><br><p>Full-time position.</p><br><br><p>Based in Kénitra, Morocco.</p><br><br><p>Position requires regular presence on the production floor and close coordination with operational teams.</p><br><br><p>Flexibility to work according to production requirements, including shifts when necessary.</p><br><br> <br><br> </div>

<p>About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><p>About the location: This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.</p><p>Commis Baker Four Seasons Hotel Rabat Kasr Al Bahr, Morocco</p><p>About Four Seasons Hotels and Resorts: Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our culture enables everything we do. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><p>About Four Seasons Hotel Rabat Kasr Al Bahr, Morocco: This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, indoor and outdoor pools and overlooking the Atlantic Ocean.</p><p>The Role of Commis Baker: We currently have an opportunity for a Commis Baker to join our Four Seasons Hotel Rabat Kasr Al Bahr team in Morocco. Reporting to the Pastry Chef, the Commis Baker is responsible for preparing, baking, and presenting a variety of breads, pastries, viennoiseries, and other bakery products while maintaining the highest standards of quality, consistency, food safety, and hygiene. Responsibilities include preparing ingredients according to established recipes, operating and maintaining bakery equipment, monitoring baking processes, ensuring proper storage and stock rotation of products, and maintaining a clean and organized work environment. The Commis Baker supports efficient bakery operations by adhering to food safety procedures, minimizing waste, and collaborating with the culinary team to deliver exceptional products and memorable guest experiences.</p><p><strong>Desired Candidate Profile</strong></p>Candidates must have a minimum of one year of baking, pastry, or related culinary experience in a luxury hotel, resort, bakery, or upscale restaurant environment. A strong understanding of baking techniques, food safety standards, and kitchen operations is preferred. The ideal candidate demonstrates attention to detail, creativity, teamwork, and the ability to perform effectively in a fast-paced environment. Fluency in French, Arabic, and English is preferred for this location, along with eligibility to work in Morocco.