Restaurant Assistant Manager Jobs - Rabat Morocco

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.</p> <p> </p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: At least 1 year of related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong><em>We Elevate. Digitally.</em></strong></p><br><p><strong>SQLI,</strong>&nbsp;leader européen de l’expérience client et de la transformation digitale, aide les grandes marques internationales à créer de la valeur grâce à la technologie et à l’innovation digitale. De la stratégie au déploiement des actifs technologiques de nos clients, nous imaginons et construisons des architectures robustes et performantes ainsi que des expériences engageantes en combinant technologies de pointe, méthodologies éprouvées et expertise technologique approfondie.</p><br><p>Afin de renforcer nos équipes (2200 personnes, réparties dans 12 pays), nous recrutons des collaborateurs passionnés et qui partagent nos valeurs&nbsp;: "&nbsp;<strong>Creative spirit, Commitment, Forward thinking</strong>."</p><br><br>Job Description<br><p>Nous recherchons un&nbsp;<strong>Scrum Master Senior</strong>&nbsp;disposant d’une solide expérience dans l’accompagnement des équipes et la conduite de projets en environnement&nbsp;<strong>Agile/Scrum</strong>.</p><br><p>Le/la Scrum Master aura pour mission de faciliter le fonctionnement des équipes Scrum, d’accompagner l’adoption des pratiques Agiles et de contribuer à la réussite de projets digitaux, notamment dans le domaine du&nbsp;<strong>e-commerce</strong>.</p><br><p><em><strong>Vos missions principales </strong></em>seront :&nbsp;</p><br><ul><li>Faciliter les cérémonies Scrum : Daily Scrum, Sprint Planning, Sprint Review et Sprint Retrospective.</li><li>Accompagner les équipes dans l’application des principes et pratiques Agile/Scrum.</li><li>Identifier et lever les obstacles pouvant ralentir ou bloquer l’équipe.</li><li>Favoriser l’autonomie, la collaboration et l’amélioration continue de l’équipe.</li><li>Accompagner le Product Owner dans la gestion et la priorisation du Product Backlog.</li><li>Suivre l’avancement des sprints et contribuer à la visibilité sur les indicateurs Agile.</li><li>Faciliter la communication entre les équipes techniques, métiers, Product Owners et parties prenantes.</li><li>Identifier les risques, dépendances et points de blocage et contribuer à leur résolution.</li><li>Mettre en place et suivre des actions d’amélioration continue.</li><li>Accompagner les équipes dans un contexte de transformation et de maturité Agile.</li><li>Participer à des projets digitaux et e-commerce à forts enjeux business.</li></ul><br>Qualifications<br><p><em><strong>Profil recherché :</strong></em></p><br><ul><li>Ayant minimum&nbsp;<strong>8 ans d’expérience en tant que Scrum Master</strong>, Agile Coach ou dans un rôle similaire.</li><li>Expérience significative sur des&nbsp;<strong>projets Scrum et Agile</strong>.</li><li>Expérience dans le secteur&nbsp;<strong>e-commerce / digital</strong>&nbsp;fortement appréciée.</li><li>Bonne maîtrise du framework&nbsp;<strong>Scrum</strong>&nbsp;et des pratiques Agile.</li><li>Expérience dans l’accompagnement d’équipes pluridisciplinaires.</li><li>Capacité à gérer les dépendances, les risques et les situations de blocage.</li><li>Excellentes capacités de communication, de facilitation et de leadership.</li><li>Aisance dans des environnements internationaux et multiculturels.</li><li><strong>Français courant et anglais professionnel/courant</strong>, à l’écrit comme à l’oral.</li><li>Esprit collaboratif, pragmatique et orienté amélioration continue.</li></ul><br>Additional Information<br><p><strong>Pourquoi rejoindre notre équipe ?</strong></p><br><ul><li>Un environnement dynamique et innovant, au sein d’une équipe passionnée par les technologies de données.</li><li>La possibilité de travailler sur des projets d’envergure, à la pointe des technologies cloud et Big Data.</li><li>Des opportunités d’évolution et de formation continue pour développer vos compétences.</li><li>Un cadre de travail flexible et des avantages attractifs.</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>Animer les interviews et ateliers avec les Category Managers, Merchandisers et autres parties prenantes métiers.</span><br><span>Recueillir, analyser et formaliser les besoins fonctionnels.</span><br><span>Définir la matrice décisionnelle et le dictionnaire des KPIs Merchandising.</span><br><span>Formaliser les règles de gestion et les méthodes de calcul des indicateurs.</span><br><span>Traduire les besoins métiers en spécifications fonctionnelles et techniques (SFD/STD).</span><br><span>Définir les cas d’usage liés Ã&nbsp; la rentabilité de l’espace, Ã&nbsp; l’assortiment et aux planogrammes.</span><br><span>Participer au Data Mapping entre les données Apollo en couche Silver et les données commerciales existantes en couche Platinum.</span><br><span>Travailler avec les équipes Data Engineering et Power BI pour garantir la cohérence entre les besoins métiers et leur implémentation.</span><br><span>Contribuer Ã&nbsp; la conception des maquettes UX/UI du dashboard MVP.</span><br><span>Participer Ã&nbsp; la recette fonctionnelle et Ã&nbsp; la validation des résultats.</span><br><span>Contribuer Ã&nbsp; la rédaction du guide utilisateur et Ã&nbsp; l’accompagnement des métiers vers la Self-BI.</span><br></span><br><span>Profil<span>Plus de 5 ans d’expérience en Business Analysis / AMOA BI ou Data.</span><br><span>Expertise fonctionnelle en Merchandising / Retail / Grande Distribution.</span><br><span>Bonne connaissance du Space Planning et idéalement de la solution Apollo.</span><br><span>Maîtrise des KPIs de rentabilité surfacique.</span><br><span>Expérience dans la rédaction de spécifications fonctionnelles et techniques.</span><br><span>Capacité Ã&nbsp; formaliser des règles de gestion et des dictionnaires de données.</span><br><span>Expérience dans la conduite d’ateliers métiers et la coordination avec des équipes techniques.</span><br><span>Bonne compréhension des modèles décisionnels et des outils BI.</span><br><span>La connaissance de Power BI constitue un atout.</span><br></span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p>As part of the growth of the service center dedicated to supporting the connected vehicle platform.</p><br><br><p>As an N2 Multimedia support, your role is to coordinate incident resolution while respecting SLAs, manage the incident documentation database, and ensure the overall improvement of service quality and availability.</p><br><br><p><strong>Missions:</strong></p><br><br><ul><li>Manage the Client incident Backlog received from Level 1, from reception to resolution (Information gathering, Analysis, testing, monitoring, and capitalization).</li><li>Perform preliminary analyses using the provided tools</li><li>Manage escalations, inform Level 1 about the progress of the resolution.</li><li>Prevent and implement adequate corrective processes</li><li>Investigate incidents in depth</li><li>Monitor incidents escalated to the N3 team.</li><li>Write documentation for handling internal team tickets.</li><li>Maintain N2/N3 synergy and share blocking issues.</li><li>Contribute to the quality meeting.</li><li>Contribute to the autonomy of the levels of the N1 escalation chain closest to the customers.</li></ul> <br> <br> Required profile : <p>Associate's degree to Bachelor's degree in Computer Science/Networks and Telecommunications/Industrial fields.</p><br><br><ul><li>Methodologies: frameworks and standards: ITIL V3, ISO 20000,</li><li>Sales Force, Confluence.</li><li>Good communication skills in French (written/spoken)</li><li>Good English skills (written/spoken)</li><li>Good analytical skills</li><li>Solution-oriented</li><li>Rigor</li><li>Good teamwork and service-oriented attitude</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Al Akhawayn University </strong>is driven by a strong <strong>innovation-oriented</strong> culture, encouraging creativity, experimentation, and bold ideas to advance education and research.<br> This spirit is supported by a deep sense of <strong>collaboration</strong>, with supportive teams and hands-on leadership that nurtures academic and operational talent.<br> <strong>Performance</strong> and intellectual ambition also play a key role, fostering excellence in a globally minded environment.<br> While organization is less dominant, it provides the essential structure needed to operate a high-quality academic institution. </p><br><br> <br> Job : <p>he Purchaser performs complex purchasing and procurement-related work involving the purchase and procurement of commodities, services, equipment, etc. Maintains records of items purchased, received, prepared, and issued. His/Her area of purchasing covers several categories of purchases as defined within the department organizational chart.</p><br><br><p>Main Responsibilities:<br>• Assists with procurements using the most applicable and cost-effective purchasing methods based on laws, rules, policies, and established guidelines.<br>• Receives and tracks vendor responses to solicitations and distributes responses to the assigned buyers.<br>• Identifies provider resources and evaluates information supplied by bidders.<br>• Processes requisitions in an automated environment, including reviewing requisitions for completeness and compliance with applicable requirements.<br>• Research vendors for products and services.<br>• Assists with monitoring legal and regulatory requirements pertaining to purchasing.<br>• Maintains all required documentation supporting transactions.<br>• Uses automated procurement systems (Sage, SAP…).<br>• Prepares and distributes procurement documents to vendors.<br>• Reviews and tabulates bids.<br>• Works with management, requesters, subject matter experts, stakeholders, and other purchasing staff to resolve purchasing-related issues.<br>• Prepares, reviews, releases, and tracks purchase orders (POs) and contracts based on requesters' needs.<br>• Responds to phone and e-mail inquiries from requesters and other staff regarding the status of requisitions, POs, and the delivery of goods or services.<br>• Prepares, reviews, processes, and tracks solicitations and purchase orders.<br>• Prepares, reviews, and maintains purchasing and procurement minutes and reports.<br>• Performs any other tasks related to the department's mission as assigned by the hierarchy within the department<br>Main tasks<br>• Receive and analyze internal orders (it involves coordination between technicians and end-users).<br>• Prospect the market and contact vendors for bid quotations.<br>• Solicit, analyze, and compare bid specifications.<br>• Negotiate with vendors regarding specifications, prices, and delivery.<br>• Ensure saving money to the benefit of the institution, follow up and update the saving table and strive to achieve the saving target.<br>• Place purchase orders to selected vendor after approval of the Procurement Director.<br>• Follow up on orders and get involved in deliveries whenever needed.<br>• Maintain accurate records and documentation on all purchases.<br>• Identify new qualified vendors and establish contact.<br>• Review catalogs for new equipment and supplies.<br>• Maintain files of vendor lists and current catalogs.<br>• Provide assistance and advice to personnel on purchase specifications, quality, and delivery time</p><br><br> <br> Required profile : <p><strong>Requirements</strong><br>Knowledge of purchasing and procurement methods and procedures, university procurement principles and practices, assigned commodities and products on the open market, supply sources, and the principles of business administration and accounting.<br>Skill in problem-solving and in the use of a computer and applicable software.<br>Ability to perform arithmetical computations, evaluate bids, develop methods and procedures for locating supply sources, maintain a system of record keeping, maintain effective working relationships with vendors and suppliers, communicate effectively, and provide guidance to others.<br>Practical experience with purchasing software.<br>Strong analytical skills.<br>Sound research and networking skills.<br>Great written, verbal, and interpersonal skills.<br><strong>Qualifications</strong><br><strong>Required Knowledge, Skills, and Abilities<br>Knowledge</strong><br>• Basic knowledge of stock management and physical inventory techniques<br>• Basic knowledge of hygiene, security, and safety regulations related to the storage of hazardous material and products<br> Skills<br>• Computer skills<br>•Organizational skills<br>•Purchasing software<br>• Strong communication skills both in writing and in oral (French and English)<br>• Strong analytical skills<br><strong>Abilities</strong><br>• Ability to be organized and methodical<br>• Ability to establish and maintain effective working relationships with employees/end users<br>• Being honest and ethical<br>Minimum qualifications, training, and experience<br><strong>Education</strong><br>Required: At least a three-year degree from an accredited Moroccan or international institution.<br>Preferred: Major coursework in business administration, purchasing, sales, economics and engineering.<br>Experience:<br><strong>Required:</strong><br>-Minimum of 3 years experience.<br><strong>Preferred:</strong><br>- Experience in a related position<br><strong>Deadline</strong>: Sept 30th, 2026 at midnight.<br>Qualified applicants are invited to submit a letter of application and a CV to: recruitment@aui.ma</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p>Your goal will be to facilitate and accelerate the development of all projects in the Data Science, Data Analysis, and Data Visualization departments of the Analytics Factory, by introducing DevOps processes, transversal tools, and expertise throughout the development cycle, from the first prototype to production deployment and ongoing maintenance.</p><br><br><p>You will be responsible for:</p><br><br><ul><li>Setting up, maintaining, and improving the continuous integration and deployment (CI/CD) processes for the analytical projects' cloud infrastructures (including AI and agent-based systems).</li><li>Administering and maintaining the shared services of the Analytics Factory (Airflow, Langfuse, semantic layer, etc.).</li><li>Ensuring compliance with Carrefour's best practices and security rules.</li><li>Identifying opportunities for improvement and automation of service offerings, while remaining attentive to the needs of the analytical teams.</li><li>Providing daily assistance to the engineering community: deployment, application configuration, access management, incident investigation, cloud cost optimization.</li><li>Deploying and managing Kubernetes clusters and associated applications.</li><li>Operating GCP (GKE, Cloud Storage, Cloud SQL, Cloud Monitoring).</li><li>Administering Apache Kafka from advanced configuration to production operation (performance, security, monitoring).</li><li>Implementing security and access management best practices.</li><li>Scripting in Bash, Python, or equivalent for automation.</li><li>Analyzing technical impacts and improving existing solutions.</li></ul> <br> Required profile : <p>Graduated with a Bac+5 degree from an engineering school or equivalent university program with a specialization in IT, or with equivalent significant experience.</p><br><br><p><u><strong>Experience</strong></u>: More than 7 years of experience in DevOps and/or Data Engineering.</p><br><br><p>Experience in the retail / mass distribution sector is an advantage.</p><br><br><p><u><strong>Required Skills:</strong></u></p><br><br><ul><li><p>Must have: software development, CI/CD, cloud deployment (GCP preferred), infrastructure as code, containerization and Kubernetes orchestration, deep understanding of network issues</p><br><br></li><li><p>Nice to have: GCP (GKE, Cloud Storage, Cloud SQL, Cloud Monitoring), Apache Kafka (advanced configuration, production), Bash / Python, relational databases, DevOps and Agile practices, cloud access management and security</p><br><br></li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p><strong>As part of this role, your main tasks will be:</strong></p><br><br><p>● Design, develop, and maintain automated web tests with Playwright (TypeScript)</p><br><br><p>and Selenium (Java).</p><br><br><p>● Automate API and functional tests with Karaté DSL by integrating BDD scenarios.</p><br><br><p>● Write scenarios in Gherkin based on User Stories and business requirements.</p><br><br><p>● Test and validate REST APIs with tools like Postman.</p><br><br><p>● Automate mobile tests with Appium on Android and iOS environments.</p><br><br><p>● Run multi-browser and multi-device tests via BrowserStack.</p><br><br><p>● Perform exploratory and functional manual tests in addition to automation.</p><br><br><p>● Define and manage a test strategy aligned with quality and product goals.</p><br><br><p>● Manage test campaigns, traceability, and reporting with Jira XRAY.</p><br><br><p>● Set up and maintain quality-oriented CI/CD pipelines with GitLab CI and/or Jenkins.</p><br><br><p>● Manage versioning and continuous integration via GitLab.</p><br><br><p>● Build and maintain reliable datasets to ensure the robustness of automated scenarios.</p><br><br> <br> Required profile : <p><strong>Profile:</strong></p><br><br><p>Graduated with a Bac+5 (Master's degree) from an engineering school or equivalent university with a specialization in computer science, or with equivalent significant experience.</p><br><br><p><strong>Experience:</strong> 3 to 7 years in Full Stack Test Automation QA</p><br><br><p>Experience in the retail or large distribution sector would be a plus.</p><br><br><p><strong>Skills:</strong></p><br><br><p>● Mastery of agile methods, particularly SCRUM</p><br><br><p>● Excellent written and oral communication: Good written and oral communication in French for smooth interactions with the business team.</p><br><br><p>● Analytical and continuous improvement mindset: Ability to evaluate code and its impacts, as well as to question existing solutions to improve them.</p><br><br><p>● Ability to step back: Skill to evaluate problems objectively and propose improvement solutions.</p><br><br><p>● Ability to meet deadlines while maintaining high standards.</p><br><br><p>● Team spirit: Ability to collaborate effectively with team members to</p><br><br><p>achieve common goals</p><br><br> <br><br> </div>

<div><p><strong>PTP Finance Specialist</strong></p> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p>DHL Global Forwarding has an opening for <strong>PTP Finance Specialist </strong>in Morocco. In this role, you will be accountable to reconcile all banks, reconciliation of outgoing payments, supplier SOA, regular payment and follow up of all third parties creditors including payment.</p><p><strong><em>Join us in connecting people and improving lives!             </em></strong></p>   <p><strong>In this PTP Finance Specialist position</strong></p><ul><li>You will control and process payments for cash suppliers across all products.</li><li>You will control and process payments for CDZ suppliers.</li><li>You will post and reconcile all DOE invoices.</li><li>You will follow up with all third-party creditors regarding payments, invoices, and related matters.</li><li>You will reconcile supplier statements and payments for OFR, AIR, and IP.</li><li>You will prepare all cheque payments.</li><li>You will support the annual statutory audit process.</li><li>You will prepare international payments.</li><li>You will support the submission of all taxes, including delayed payment taxes, TVA, tax controls, and related requirements.</li><li>You will support TVA declarations and reimbursement processes.</li><li>You will classify and archive all documents.</li><li>You will reconcile and allocate all processed payments.</li><li>You will prepare all required reports.</li><li>You will report all necessary data and information to the CFO.</li><li>You will participate in monthly closing activities.</li><li>You will provide all necessary support and assistance to colleagues whenever required.</li></ul> <p><strong>Qualifications & Experience</strong></p> <ul><li>Education Level</li></ul><p>               Bachelor degree</p> <ul><li>Experience Level</li></ul><p>               3 years  experience</p><br><p><strong>We offer:</strong></p><ul><li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li><li>Possible further career development.</li><li>Competitive salary.</li></ul>   <p><strong>Why join DHL Global Forwarding?</strong></p> <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p> <ul><li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li><li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li><li>The <strong>best solutions</strong> and <strong>best customer service</strong></li></ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p><p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br><strong>Our Purpose: </strong>Connecting People, improving lives.<br><strong>Our Values: </strong>Respect & Results<br><strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p> <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p>  <font color="#ffffff">#LI-MEA</font></div>

<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Ensure the delivery of exceptional customer service to Key Account customers by managing their day-to-day service requirements, supporting contracted service commitments, and building strong customer relationships. The role contributes to customer retention, satisfaction and revenue growth by proactively addressing customer needs and identifying additional business opportunities.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Provide a full range of customer service support to Key Account customers, including bookings, enquiries, shipment follow-up and supply requests.</li><li>Deliver customized services in line with customer agreements, including reporting and other contractual requirements.</li><li>Prepare professional written communications to customers regarding service requests, shipment information and complaint resolution.</li><li>Proactively inform customers of shipment delays, service disruptions and recovery actions.</li><li>Work closely with Key Account Managers and Sales teams to support customer relationships and service excellence.</li><li>Participate in customer visits when required to gather feedback and identify service improvement opportunities.</li><li>Coordinate with Gateway, Operations and DHL Network teams to ensure contracted transit times and service levels are achieved.</li><li>Manage customer billing enquiries and liaise with Finance teams to ensure timely and satisfactory resolution.</li><li>Prepare and distribute weekly, monthly and quarterly customer reports within agreed timelines.</li><li>Drive customer satisfaction by delivering best-in-class service and maintaining strong customer relationships.</li><li>Identify opportunities for cross-selling, upselling and promoting value-added services.</li><li>Share relevant customer feedback and business insights with Sales, Management and internal stakeholders.</li><li>Ensure compliance with DHL policies, procedures and customer service standards.</li><li>Support colleagues and contribute to a collaborative team environment.</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">*Bachelor's Degree, Diploma or equivalent qualification.</p><p Segoe UI"; font-size: 14px;">Minimum 3 years of experience in Customer Service within a service-oriented industry, including handling customer enquiries, complaints and issue resolution.</p><p Segoe UI"; font-size: 14px;">Excellent customer-facing and relationship management skills.</p><p Segoe UI"; font-size: 14px;">Good command of <strong>French</strong>, spoken and written.</p><p Segoe UI"; font-size: 14px;">Strong communication, negotiation and interpersonal skills.</p><p Segoe UI"; font-size: 14px;">Excellent analytical, organizational and problem-solving skills.</p><p Segoe UI"; font-size: 14px;">Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).</p><p Segoe UI"; font-size: 14px;">Knowledge of DHL systems and logistics operations is an advantage.</p><p Segoe UI"; font-size: 14px;">Project management skills are considered a plus.</p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong></p><p Segoe UI"; font-size: 14px;">Analysis: Ability to assess situations, identify root causes and develop effective solutions.</p><p Segoe UI"; font-size: 14px;">Planning & Organizing: Effectively prioritizes activities and manages multiple customer requirements simultaneously.</p><p Segoe UI"; font-size: 14px;">Decision Making: Makes sound and timely decisions to support customer satisfaction and business objectives.</p><p Segoe UI"; font-size: 14px;">Results Orientation: Focuses on achieving service excellence, customer retention and operational targets.</p><p Segoe UI"; font-size: 14px;">Teamwork: Collaborates effectively with Sales, Operations, Finance and Customer Service teams.</p><p Segoe UI"; font-size: 14px;">Accountability: Takes ownership of customer issues and follows through to successful resolution.</p><p Segoe UI"; font-size: 14px;">Communication: Delivers clear, professional and timely communication to customers and stakeholders.</p><p Segoe UI"; font-size: 14px;">Self-Management: Remains calm, positive and effective when handling demanding situations and customer escalations</p></div>