Restaurant Assistant Manager Jobs - Agadir Morocco
53 Jobs Found
<p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.</p> <p> </p> <p>Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p>
<p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.</p> <p> </p> <p>Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p>
<p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As Head of Technical Inspection Centre, you ensure the overall management of the centre and ensure the achievement of defined commercial and operational objectives.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">In particular, you are responsible for ensuring compliance with regulations and specifications, the quality of operations, and the management and supervision of the center's teams.</font></font></p><p><strong>Reporting</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Operations Manager</font></font></p><p>Responsabilit s sp cifiques</p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">In this role, your main responsibilities cover:</font></font></p><ul><li><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical management</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> : ensuring the smooth running of control operations and compliance with regulatory requirements;</font></font></li><li><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Human resources management</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> : supervising, supporting and organizing the activities of the center's teams;</font></font></li><li><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Administrative management</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> : ensuring the administrative follow-up and proper conduct of the center's activities;</font></font></li><li><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Accounting management</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> : ensuring the monitoring of accounting operations related to the activity;</font></font></li><li><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Commercial management</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> : contributing to the achievement of objectives and ensuring the quality of the customer relationship;</font></font></li><li><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Inventory management</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> : ensuring the monitoring and availability of supplies and equipment necessary for the operation of the center.</font></font></li></ul><p><em><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The intervention area mainly covers Tangier and its region, as well as any other company site in case of reassignment.</font></font></em></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Profile</font></font></p><ul><li><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum Bac+3 degree</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> , with a scientific, technical, logistics or IT background;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good level in </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">French and English</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> , both written and spoken;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience in </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">supervising and managing teams;</font></font></strong></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good interpersonal skills and ability to interact with different people;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of organization and priorities;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good analytical skills;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour and attention to detail.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Required skills</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good mastery of </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">computer tools</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> ;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to translate defined guidelines into operational actions;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to analyze and understand the issues at stake in the activity;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to communicate effectively with teams and clients regarding actions to be taken;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to simultaneously manage the </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">operational, human, administrative and commercial</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> dimensions of a center;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">in the automotive sector is desirable</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> .</font></font></li></ul>
<p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Multinational automotive equipment company</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are looking for talented individuals passionate about innovation, quality and sustainable development.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As part of strengthening our teams at our Jorf Lasfar site, we are recruiting a </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Warehouse Section Manager</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> :</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bac+2/3, DUT, BTS or Licence in Logistics, Economics, Management, Accounting or equivalent.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum 2 years experience in a similar position in store management, storage or industrial logistics.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good mastery of storage, warehousing and physical flow management techniques.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of supply management systems, ideally SAP.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in supervising receiving, storage, preparation and supply operations for production lines.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to monitor stock levels, analyze discrepancies and implement necessary corrective actions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Skills in planning, work organization and coordination of store activities.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to supervise a team and ensure the application of safety, quality and HSE procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour, methodical approach, responsiveness and problem-solving skills.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Whether you are a recent graduate or an experienced professional, we are looking for committed, rigorous individuals ready to take on new challenges in a dynamic environment.</font></font></p><p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Boost your career, ride towards the future with us!</font></font></strong> </p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Location: El Jadida </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Application: Please send your CV to [email protected] specifying the job title.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">#eljadida #automotive #Morocco #logistics #store #supplychain #inventorymanagement</font></font></p><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bac+2/3, DUT, BTS or Licence in Logistics, Economics, Management, Accounting or equivalent.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum 2 years experience in a similar position in store management, storage or industrial logistics.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good mastery of storage, warehousing and physical flow management techniques.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of supply management systems, ideally SAP.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in supervising receiving, storage, preparation and supply operations for production lines.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to monitor stock levels, analyze discrepancies and implement necessary corrective actions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Skills in planning, work organization and coordination of store activities.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to supervise a team and ensure the application of safety, quality and HSE procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour, methodical approach, responsiveness and problem-solving skills.</font></font></li></ul>
<p> Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>
<h3>The Role</h3>As a Professional Services Engineer , you will design, build and implement Cloudflare environments for BRIXIO's French-speaking enterprise and public-sector clients and help take them successfully into production. This is a hands-on implementation role covering onboarding, migration from existing CDN and WAF platforms, WAF and DDoS deployment, Zero Trust rollout, DNS cutovers, SASE and production hardening. You will work within properly planned and governed client projects. The Delivery Manager owns the project plan and delivery governance, while the Principal Architect provides technical authority and owns the overall design. Your responsibility is the build, validation and client-facing technical implementation . The client portfolio includes French banks, industrial groups, public bodies and media organisations. You will regularly work directly with their technical teams in French, explaining what you are implementing, why particular decisions have been made and how production changes will be managed. This is not a back-office engineering role . We are hiring at two levels: Senior Engineer: capable of owning a Cloudflare migration end to end and independently leading technical conversations with clients. Mid-Level Engineer: strong network/security fundamentals and implementation experience, with the opportunity to deepen Cloudflare expertise through structured training and certification.<p></p><h3>What You Will Do</h3>Cloudflare Implementation & Migration<p></p><p>Configure and deploy Cloudflare environments across DNS, CDN and caching, WAF, DDoS mitigation, rate limiting, Bot Management, Zero Trust and Access, tunnels and SASE components . Deliver migrations from incumbent platforms, particularly Akamai and other CDN/WAF providers . Handle rule translation, traffic cutover planning, staged deployment and rollback design. Plan and execute production DNS cutovers , ensuring a validated rollback is available at every stage. Build and deliver pilots and proofs of concept, from individual applications through to full production rollouts. Test, validate and tune deployed environments, including cache-hit ratio, latency, WAF false positives and other client-relevant performance characteristics.</p><p>Client-Facing Technical Delivery</p><p>Lead technical working sessions with client teams in French, including workshops, configuration reviews, cutover rehearsals and go-live calls. Explain technical decisions, risks and implementation considerations clearly to both engineers and management stakeholders. Produce client-facing technical documentation in French and English , including configuration records, runbooks, cutover plans and project-closure documentation. Identify and raise technical or delivery risks as soon as they become visible rather than allowing them to surface late in the project.</p><p>Working Within the Delivery Model</p><p>Work according to the project plan established by the Delivery Manager. Provide clear and accurate progress updates and flag potential delays or blockers early. Escalate architecture and design questions to the Principal Architect rather than making unapproved architectural changes during delivery. Maintain accurate project timesheets and record effort against the appropriate projects. Identify and communicate potential out-of-scope client requests to the Delivery Manager. Deliver a structured handover into managed services at project closure, including complete documentation, runbooks and known risks, allowing the support team to operate the environment effectively from day one.</p><p>Collaboration & Knowledge Sharing</p><p>Work with implementation engineers in Dubai and Poland, managed services teams in Morocco and the Philippines, and pre-sales and architecture teams in France. Use Zoho Projects and BrixioOne as the source of truth for project tasks, documentation and reporting. Contribute to BRIXIO's internal knowledge base and reusable implementation patterns and playbooks. Support managed services teams with escalations requiring deeper implementation expertise. Share technical knowledge across the wider delivery organisation.</p><p></p><h3>What We're Looking For</h3>Technical Foundation<p></p><p>You should have a strong practical understanding of: DNS, HTTP/HTTPS, TLS and certificates Proxies and reverse proxies Caching and CDN mechanics Web application architecture Origin infrastructure Cloud fundamentals across AWS, Azure or GCP You should be able to clearly explain what happens between a browser and an origin infrastructure and confidently troubleshoot problems across that path. You will also need a solid grounding in web application security, including: WAF concepts OWASP Top 10 Bot mitigation DDoS attack patterns Rate limiting You should be comfortable using technical troubleshooting tools including: curl dig traceroute Browser developer tools Packet capture tools where required You should also have scripting and automation capability using technologies such as Python, Bash or Terraform , together with experience working with REST APIs . Experience with Cloudflare Workers is a strong advantage.</p><p>Cloudflare Experience</p><p>For the Senior position , hands-on Cloudflare implementation experience is required. For the Mid-Level position , Cloudflare experience is a strong advantage but is not mandatory where you bring strong experience with comparable CDN, WAF or Zero Trust technologies . Candidates coming from platforms such as Akamai or other relevant CDN/security technologies can be considered where the underlying technical foundation is strong. BRIXIO provides access to Cloudflare University, partner-only training and funded certification to support continued development.</p><p>Delivery Experience</p><p>Senior Engineer 5+ years of experience implementing network, security or cloud infrastructure for external clients. Demonstrated experience owning technical delivery within client-facing projects. Hands-on Cloudflare implementation experience. Ability to independently lead technical client discussions and implementation activities.</p><p><br></p><p></p><p><strong>Desired Candidate Profile</strong></p><p></p><h3>What We're Looking For</h3>Technical Foundation<p></p><p>You should have a strong practical understanding of: DNS, HTTP/HTTPS, TLS and certificates Proxies and reverse proxies Caching and CDN mechanics Web application architecture Origin infrastructure Cloud fundamentals across AWS, Azure or GCP You should be able to clearly explain what happens between a browser and an origin infrastructure and confidently troubleshoot problems across that path. You will also need a solid grounding in web application security, including: WAF concepts OWASP Top 10 Bot mitigation DDoS attack patterns Rate limiting You should be comfortable using technical troubleshooting tools including: curl dig traceroute Browser developer tools Packet capture tools where required You should also have scripting and automation capability using technologies such as Python, Bash or Terraform , together with experience working with REST APIs . Experience with Cloudflare Workers is a strong advantage.</p><p>Cloudflare Experience</p><p>For the Senior position , hands-on Cloudflare implementation experience is required. For the Mid-Level position , Cloudflare experience is a strong advantage but is not mandatory where you bring strong experience with comparable CDN, WAF or Zero Trust technologies . Candidates coming from platforms such as Akamai or other relevant CDN/security technologies can be considered where the underlying technical foundation is strong. BRIXIO provides access to Cloudflare University, partner-only training and funded certification to support continued development.</p><p>Delivery Experience</p><p>Senior Engineer 5+ years of experience implementing network, security or cloud infrastructure for external clients. Demonstrated experience owning technical delivery within client-facing projects. Hands-on Cloudflare implementation experience. Ability to independently lead technical client discussions and implementation activities.</p><p>Mid-Level Engineer 3+ years of relevant experience in network, security or cloud environments. Alternatively, strong technical support or NOC experience combined with genuine implementation exposure. Strong technical fundamentals and the ability to develop deeper Cloudflare expertise.</p><p>For Both Levels</p><p>Experience working within a professional services, consultancy, MSP or systems integrator environment with committed project timelines. Experience with production cutovers or migrations under formal change control is a significant advantage. Confidence working directly with external clients.</p><p>Languages</p><p>Full professional fluency in both French and English is a hard requirement. French is the primary working language for this portfolio. You will conduct technical workshops, participate in cutover and go-live calls, and prepare client-facing technical documentation in French. English is required for collaboration with BRIXIO's international teams and work involving Gulf and Asian accounts. Both French and English will be assessed during the interview process.</p><p></p><h3>How You Work</h3>We are looking for someone who is: Rigorous and methodical when working with production environments. Disciplined about documenting configurations and changes as work progresses. Comfortable working directly with clients, including when communicating technical risks or problems. Honest about the limits of their knowledge and willing to involve the Principal Architect when appropriate. Able to distinguish between genuine technical blockers and issues that simply require additional implementation time. Comfortable working remotely within an international team spanning Morocco, France, the Gulf, Poland and the Philippines.<p></p>
<p>We are currently seeking a People & Culture Manager to join our vibrant team.. At RHG , we are in search of individuals who go beyond the resume those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences. As a People & Culture Managerr , you infuse our HR team with a unique blend of strategic vision, a commitment to fostering a positive workplace culture, and an unwavering dedication to the personal and professional growth of our talented workforce. Ensures the smooth running of the Human Resources Department, where all areas of responsibility are managed and delivered to the highest levels. Works proactively to maximize the guest service and the team experience, delivering a positive and responsive approach to enquiries and problem resolution. Develops and implements plans where human resources initiatives & hotel targets are achieved. Works with key stakeholders, effectively managing and reviewing the life cycle of the team within the hotel, fostering a culture of growth, development and performance. Owner of the Human Resources budget and training plan, where together with management, facilitates the evaluation of team performance. Builds and maintains effective working relationships with all key stakeholders and business partners. Reviews and scrutinizes employee resourcing, compensation, employee development, training and succession plans, providing recommendations that will enhance performance and provide added value to the individual and the company. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.</p><p><strong>Desired Candidate Profile</strong></p><p>Proven experience in HR with strong problem-solving capabilities. Excellent leadership skills with a hands-on approach and lead-by-example work style. Commitment to exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions, offering advice and recommendations. Personal integrity, with the ability to work in an environment that demands excellence, time and energy.</p>
<p><b>POSITION SUMMARY </b></p><p><br></p><p>Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p><b>PREFERRED QUALIFICATION </b></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>
<p>POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None</p>
<p>As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.</p><p>Technical requirements A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency internationally A minimum of 8 GB RAM Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer A processor with a CPU Mark of at least 9220 , like Intel i5-8400, or stronger ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above ) A GPU with a G3D Rating of 4806 , like GTX 760, or stronger 2 Monitors A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer Apple iOS 16.0 or newer</p><p>We offer The flexibility to work 100% remotely with no wasted commute time and travel costs A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness Innovative digital tools and comprehensive training, with access to our library of online training courses Various learning and career development initiatives throughout the year Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few</p><p><strong>Desired Candidate Profile</strong></p><p>About you You speak and write French at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum) . You are based in Morocco. . You have in-depth gaming knowledge and love anything related to video games You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop You are a fast learner, take initiative and excel at troubleshooting You have a dedicated quiet workspace located within your residence (Optional) Experience in a Customer service environment is a plus.</p>
<p><br></p> <p> <strong>Job Summary:</strong> </p> <p>The MEL is looking to hire a Research Manager (RM) to build and coordinate its research infrastructure and efforts. The RM is expected to contribute to MEL s mission of fostering a culture of evidence-based policymaking in Morocco. He / she will be responsible for overseeing a dynamic portfolio of randomized impact evaluations conducted in collaboration with a team of senior researchers and research associates, in partnership with key stakeholders, including Ministries, public administrations, NGOs, and philanthropic organisations. Additionally, the RM will contribute to the development of research technical resources and public goods, aimed at both internal capacity building and external dissemination. This position will be based in our offices at UM6P s campus in Rabat.</p> <p> <strong>About the Position:</strong> </p> <p>The position offers a unique opportunity for the RM to gain research management experience on projects at the forefront of economic research and public policy. The RM will work closely with Principal Investigators and lead, mentor and supervise a team of (Senior) Research Associates working on various randomized evaluations and ensuring the evaluations are feasible, well-implemented, and that every aspect meets the highest quality standard. The RM will provide administrative oversight, risk assessment and mitigation strategy on the projects implementation from start to finish, identify staffing needs, support in hiring as well as efficient resource allocation in each project, which also includes supervision of budget management and monitoring. During the course of project implementation, the RM will need to ensure compliance for all aspects of the projects including the fulfillment of J-PAL and CID s research quality standards. In addition, they will invest time in building and maintaining strong relationships with Principal Investigators and diverse research partners while also taking into consideration the needs and interests of other stakeholders involved in the evaluations, including donors. The RM is also expected to contribute to the writing of proposals for new projects, adapt existing proposals for new funding opportunities, develop budgets, liaise with other organization units, as well as write and edit reports, presentations and manuscripts. </p> <p>RMs will solicit input from other professional staff and draw on the resources, especially the technical expertise, available within J-PAL. We see RMs as key drivers in improving functionality, knowledge and compliance across the research vertical by leveraging standardized processes, in order to strengthen the research infrastructure. In the course of executing their roles and responsibilities, we expect RMs to build theoretical and applied knowledge around designing, implementing and running randomized evaluations, ethics and data methods, while also contributing to processes and practices within the organization. </p> <p>The RM will be based in Rabat, but is expected to be able to travel to rural and urban project sites across Morocco when necessary. The RM will be directly supervised by the MEL s Director, and will closely work with Principal Investigators, key partners, senior staff from J-PAL and CID, and field staff to perform a variety of research tasks.</p> <p> <br> </p> <p> <strong> Key Responsibilities:</strong> </p> <ul> <li> <strong>Research management and support</strong> <ul> <li>Build and coordinate MEL s research infrastructure by developing and implementing research processes and protocols aligned with international best practices and ethical standards.</li> <li>Provide hands on guidance and oversight to (Senior) Research Associates on research activities as well as mentor direct reports to enhance both their technical and managerial competencies.</li> <li>Collaborate with Principal Investigators (PIs) on the design and implementation of data collection plans, while providing local context and cultural sensitivity. </li> <li>Ensure compliance with J-PAL and CID s research protocols across all project activities to maintain the integrity and the quality of research.</li> <li>Support the hiring and onboarding of local team members for the effective execution of research activities. </li> <li>Play an active role in researchers onboarding. </li> <li>Assist with hiring survey firms, including drafting clear and comprehensive terms of reference.</li> <li>Manage project timelines and keep all relevant stakeholders, both internal and external, apprised of project progress. </li> <li>Flag potential issues such as delays, changes to scope of work, overspending, data quality concerns or threats to validity and recommend proactive solutions.</li> <li>Assist in preparing detailed budgets and work plans in coordination with the finance team/PIs as well as the Policy team, where relevant.</li> <li>Lead local Institutional Review Board (IRB) applications.</li> <li>Engage with local authorities and undertake administrative procedures to ensure all data collection authorizations are obtained.</li> </ul> </li> <li> <strong>Relationship management</strong> <ul> <li>Build and maintain strong relationships with researchers working on randomized evaluations in Morocco.</li> <li>Collaborate with potential partners, MEL management and PIs on the development, conceptual design and implementation of randomized evaluations.</li> <li>Support MEL s Director in maintaining and growing effective relationships with partner organizations and donors.</li> <li>Contribute to building systems that facilitate good research practices by our affiliates, including data security and confidentiality, registering trials, making data sets public.</li> <li>Collaborate and supervise partnerships with the in-country survey company on conducting the implementation and data collection of randomized evaluations.</li> </ul> </li> <li> <strong>Reporting and Communication</strong> <ul> <li>Establish and maintain processes and systems for effective communication, including reporting, with Research Associates, PIs and MEL management.</li> <li>Provide routine verbal and written updates on project activities to stakeholders, including PIs and MEL management.</li> <li>Coordinate the preparation of summary reports and dissemination materials.</li> <li>Proactively identify and conduct, in coordination with MEL management and Policy team, outreach activities.</li> </ul> </li> <li> <strong>Contribution to the organization</strong> <ul> <li>Contribute to the creation of technical resources and public goods for internal learning as well as for an external audience.</li> <li>Proactively participate in cross-vertical organizational initiatives.</li> <li>Represent J-PAL in meetings and conferences.</li> <li>Work closely with the senior management team within the research vertical to come up with a strategy to systematize research support on scale-ups.</li> </ul> </li> </ul> <p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Master s degree or higher (preferred) in Economics, Development, Public Policy, Statistics or related field. Strong interest in international development, including training in development economics, microeconomics, econometrics and statistics.</li><li>Graduate-level coursework in economics is a plus.</li><li>4 or more years of relevant experience in research, with at least 2 years of project management experience.</li><li>Experience in managing Randomized Control Trials is required.</li><li>Advanced user of STATA and/or R data analysis software</li></ul><p><strong>Skills:</strong> </p><ul><li>English and French proficiency is required. Knowledge of Arabic is not required but will be considered an asset.</li><li>Advanced knowledge of data collection techniques and field research, including primary data collection.</li><li>Project management skills: Ability to plan tasks for teams, monitor progress, make corrections to plans.</li><li>Strong budget management skills required.</li><li>Team player with good problem solving and time management skills.</li><li>Ability to work under pressure and meet deadlines.</li></ul>
<p>The Role As BRIXIO continues to grow, we are looking for a Customer Success & Renewals Manager to take ownership of the commercial health and long-term development of our managed service and support portfolio. This is not a technical support or project management position. Your focus begins where implementation projects transition into long-term client relationships. You will own renewals, retention, account health and the conversion of completed projects into ongoing support and managed services . You will develop a clear understanding of every account in your portfolio: the value being delivered, the health of the relationship, upcoming renewals, potential risks and opportunities for further development. This is a newly created role with genuine ownership. You will have the opportunity to build the processes, governance and structure behind BRIXIO's customer success and renewal function. What You Will Own Renewals & Retention Own the consolidated renewal calendar across Cloudflare subscriptions and BRIXIO service contracts. Lead renewal planning and client conversations early enough to enable proactive decision-making. Use subscription renewals as an opportunity to review usage, entitlement, service requirements and potential managed-service needs. Maintain accurate renewal forecasts across the portfolio. Build and maintain an account-health view using service performance, ticket trends, incidents, consumption and stakeholder engagement. Identify accounts at risk and coordinate recovery plans with the relevant operational teams. Review lost renewals and ensure relevant insights are captured and acted upon. Project-to-Service Conversion Own the conversion of completed Cloudflare implementation projects into ongoing support and managed-service relationships. Work with Delivery Managers at project closure and hypercare exit to identify and progress conversion opportunities. Maintain a structured pipeline of conversion opportunities, with clear status and next actions. Develop commercial proposals in collaboration with the Sales Director and operations teams. Actively manage prepaid and on-demand professional services contracts to support utilisation, client value and future renewal. Client Governance & Account Health Prepare and lead Quarterly Business Reviews for major accounts, covering value delivered, service performance, roadmap, risks and next steps. Establish an appropriate governance rhythm for mid-sized and smaller accounts. Maintain a portfolio dashboard providing clear visibility of account health, renewal status, risks and conversion performance. Maintain appropriate account segmentation and adjust it as client relationships grow or evolve. Account Growth Identify expansion opportunities based on genuine client needs and signals such as traffic growth, new applications, evolving security requirements, additional business units or service consumption. Qualify opportunities and work with the sales team to progress them, while directly managing smaller opportunities where appropriate. Keep clients informed of relevant Cloudflare capabilities in a consultative and credible way. Commercial Operations & Collaboration Work across BRIXIO's international organisation, collaborating with operations and support, sales, architecture, pre-sales and finance teams. Maintain accurate account, renewal and pipeline information within Zoho CRM and BrixioOne . Establish scalable processes and ways of working for a newly created function. Bring structure and visibility to the portfolio as BRIXIO continues to grow. Your First 90 Days Your initial priorities will be clearly defined: Portfolio baseline: establish the position of every managed service and support contract, including value, renewal date, account health, stakeholders and risk. Renewal calendar: create a consolidated 12-month view of Cloudflare subscription and BRIXIO service renewals. Conversion pipeline: review recently completed and closing implementation projects and build a qualified project-to-service conversion pipeline. Service consumption: take ownership of prepaid and on-demand service contracts and improve utilisation. Governance: establish the Quarterly Business Review cycle and reporting structure for major accounts. What We're Looking For 4+ years of experience in Customer Success, Account Management, Service Delivery Management or a comparable client-facing commercial role within technology services. Demonstrable experience owning renewals and retention , ideally with measurable commercial outcomes. Experience within an MSP, managed security provider, systems integrator, consultancy or SaaS environment involving recurring revenue. Confidence working with contracts, pricing, service entitlements and SLAs. Experience with vendor subscriptions or licence renewals within a reseller or indirect model would be a strong advantage. Experience creating or developing a customer-success, renewal or account-management function would also be highly valued. Technical Understanding You do not need to be an engineer, but you should be comfortable having credible conversations with security and infrastructure stakeholders. Ideally, you will have: A working understanding of DNS, CDN, WAF, DDoS mitigation and Zero Trust , or the ability to develop this knowledge quickly. The ability to interpret service reports and analytics and translate them into meaningful client conversations. Confidence working alongside technical delivery, operations and architecture teams. Cloudflare product training, access to Cloudflare University and funded certification will be provided. Languages Full professional fluency in French and English is essential , both written and spoken. You will work with French-speaking European accounts as well as enterprise and public-sector clients across the Gulf, including leading governance conversations and preparing client-facing material in both languages. Arabic is a significant advantage for the Gulf portfolio. What Will Help You Succeed You are likely to thrive in this role if you are: Highly organised and systematic, with the ability to maintain visibility across a significant portfolio of accounts. Commercially confident and comfortable discussing renewals, pricing and scope with clients. Credible with both client-side technical stakeholders and internal operations teams. Able to identify account risk proactively rather than waiting for a client to escalate. </p><p><strong>Desired Candidate Profile</strong></p><p>What We're Looking For 4+ years of experience in Customer Success, Account Management, Service Delivery Management or a comparable client-facing commercial role within technology services. Demonstrable experience owning renewals and retention , ideally with measurable commercial outcomes. Experience within an MSP, managed security provider, systems integrator, consultancy or SaaS environment involving recurring revenue. Confidence working with contracts, pricing, service entitlements and SLAs. Experience with vendor subscriptions or licence renewals within a reseller or indirect model would be a strong advantage. Experience creating or developing a customer-success, renewal or account-management function would also be highly valued. Technical Understanding You do not need to be an engineer, but you should be comfortable having credible conversations with security and infrastructure stakeholders. Ideally, you will have: A working understanding of DNS, CDN, WAF, DDoS mitigation and Zero Trust , or the ability to develop this knowledge quickly. The ability to interpret service reports and analytics and translate them into meaningful client conversations. Confidence working alongside technical delivery, operations and architecture teams. Cloudflare product training, access to Cloudflare University and funded certification will be provided. Languages Full professional fluency in French and English is essential , both written and spoken. You will work with French-speaking European accounts as well as enterprise and public-sector clients across the Gulf, including leading governance conversations and preparing client-facing material in both languages. Arabic is a significant advantage for the Gulf portfolio. What Will Help You Succeed You are likely to thrive in this role if you are: Highly organised and systematic, with the ability to maintain visibility across a significant portfolio of accounts. Commercially confident and comfortable discussing renewals, pricing and scope with clients. Credible with both client-side technical stakeholders and internal operations teams. Able to identify account risk proactively rather than waiting for a client to escalate. Self-directed and comfortable building structure where no established playbook currently exists.</p>
<p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Our jobs aren t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p> <p> </p> <p>No matter what position you are in, there are a few things that are critical to success creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.</p><p><strong>Desired Candidate Profile</strong></p><p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p>