UI developer Jobs
1378 Jobs Found
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Join our team! As part of our business development, we are recruiting a Digital Marketing Manager to lead our digital projects and support the deployment of our Lead Generation tools. Your responsibilities will include: Managing digital Lead Generation projects from the scoping phase to production launch. Gathering business requirements, leading kick-off meetings, and coordinating internal teams and clients throughout the projects. Overseeing the deployment of digital tools: websites, landing pages, CRM, chatbots, APIs, tracking, and integrations. Monitoring schedules, budgets, deliverables, KPIs, and risks to ensure project success. Tracking the performance of digital tools, analyzing user journeys, and identifying optimization opportunities to improve conversion rates. Contributing to continuous improvement by proposing innovative solutions around AI, Marketing Automation, CRM, and new technologies. Want to lead high-impact digital projects and contribute to our growth? Join us! #LI-RM1</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Master's degree (Bac+5) in Digital Marketing, Project Management, or equivalent. Minimum 5 years' experience in digital project management or digital marketing. Strong command of digital acquisition channels, tracking tools, and CRM systems. Excellent organizational, coordination, and communication skills. Leadership, results-oriented, and analytical. Proficiency in English is an asset.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze anomalies detected via the PDM (Production Data Management) tool and coordinate with central support; Configure the system to meet business processes; Coordinate the creation and modification of rules for enriching and correcting customer data in the PDM; Ensure, in coordination with the IT department and central support, technical liaison with users and the expression of needs necessary for software maintenance and improvement; Process and respond to user tickets; Participate in the deployment of the energy management system while respecting energy consumption optimization guidelines in my workstation; Report any acts of energy waste and propose ideas aimed at reducing consumption; Identify improvements related to the performance of preparation methods and participate in improvement projects related to the PDM.</font></font></p><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Holder of a technician's diploma in a technical or industrial field;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">8 years of experience, including at least 4 years in the manufacturing methods function.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Having in-depth knowledge of the GDT IT technical environment;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Have a thorough knowledge of cabling and cabling methods;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong sense of contact and communication;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Pedagogy and training skills;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Capacity for cross-functional facilitation and change management;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of IT management tools.</font></font></li></ul>
<p>The consultant will be responsible for:</p><ul><li><b>Gathering requirements:</b> Organize meetings with stakeholders (CISO, technical teams, management) to understand their expectations.</li><li><b>Identifying objectives:</b> Determine what users really need to make decisions.</li><li><b>Listing data sources:</b> SIEM, vulnerability management tools, logs, etc.</li><li><b>Formalizing requirements:</b> Draft clear specifications or prioritized user stories.</li><li><b>Defining architecture:</b> Choose the format (interactive dashboard, static report, automated alert).</li><li><b>Creating mockups:</b> Propose dashboard prototypes before development.</li><li><b>Automating reports:</b> Use scripts (Python, PowerShell) to generate and distribute reporting.</li><li><b>Maintaining indicators:</b> Update data based on new threats or priorities.</li><li><b>Analyzing trends and anomalies in cyber data.</b></li><li><b>Producing ad-hoc analyses in case of incident or urgent request.</b></li><li><b>Training teams on the use of reporting.</b></li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><ul><li><b>Degree:</b> Master's degree in IT, Cybersecurity, or equivalent with 5 years of experience</li><li><b>Required Skills:</b></li><ul><li><b>Reporting Tools:</b> Power BI, Python (pandas, numpy), SQL, PowerShell.</li><li><b>Cybersecurity:</b> Knowledge of ISO 27001, NIST frameworks, vulnerability management.</li><li><b>Cloud:</b> AWS, Azure, Azure DevOps.</li><li><b>Systems:</b> Windows, Linux, Active Directory.</li><li>Analytical mindset and attention to detail.</li><li>Excellent communication in French and English.</li><li>Ability to work with multiple teams.</li><li>Autonomy and respect for deadlines.</li><li>Curiosity for new technologies.</li></ul><li><b>Desired Certifications:</b> ISO 27001, ITIL V3, CISSP or CISM (a plus).</li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via chats and emails; Manage customer support tickets and maintain a 24-hour response SLA; Attend regular engineering planning sessions to stay informed on upcoming releases, migrations and product changes; Prepare and lead recurring support retrospectives, identifying customer trends and helping Engineering prioritize improvements; Review AI chatbot conversations and optimize Inkeep rules, workflows and responses to improve support quality; Maintain and improve customer-facing documentation and self-service resources in GitBook; Improve support systems and processes, including Zendesk workflows, automations and Linear ticket management; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written); At least 1–2 years of proven experience in a Technical Support role; Experience translating technical issues for non-technical users (high EQ); Experience reproducing and troubleshooting complex technical issues using browser tools, logs, and changelogs; Solid understanding of engineering workflows, including releases, migrations, and potential user impact; Ability to clearly distinguish product bugs from user environment issues and third-party limitations; Experience escalating incidents with structured documentation (impact, timeline, reproduction steps); Experience reading logs (e.<br>g, Jason) in tools like Grafana; Familiarity with marketplace or reselling platforms AI-first mindset, using AI tools to reduce repetitive work and improve support efficiency Hands-on experience with Zendesk and Linear (or similar ticket-tracking systems); Strong organizational skills, including tracking patterns, running retrospectives, and turning insights into actionable feedback; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with CRM systems; Familiarity with reselling/marketplace platforms.<br> Benefits: Fixed schedule : Monday–Tuesday, Friday from 9 AM–5 PM, and Wednesday–Thursday 12 PM–8 PM, EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3G3</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Description du poste : Dans le cadre du d veloppement de nos plateformes Data & Analytics, nous recherchons un Product Owner Data / GCP disposant d'au moins 4 ans d'exp rience pour piloter la roadmap des produits data et assurer l'alignement entre les besoins m tiers, les quipes Data et les quipes Cloud. Vous serez responsable de la cr ation de valeur travers la d finition, la priorisation et le suivi des initiatives Data sur Google Cloud Platform (GCP). Missions principales : Recueillir, analyser et qualifier les besoins m tiers li s la donn e et l'analytique. D finir, prioriser et g rer le backlog produit en fonction des objectifs business et techniques. Laborer et piloter la roadmap des produits Data en collaboration avec les parties prenantes. Coordonner les quipes Data, Cloud, BI et m tiers afin de garantir la bonne ex cution des projets. R diger les User Stories, crit res d'acceptation et sp cifications fonctionnelles. Assurer le suivi des d veloppements, des tests et des mises en production. Mesurer l'adoption, la performance et la valeur cr e par les solutions d ploy es. Animer les c r monies Agile et faciliter la communication entre les diff rentes quipes.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Profil recherch : Dipl me Bac+5 en Informatique, Data, Ing nierie, Management des Syst mes d'Information ou quivalent. Minimum 4 ans d'exp rience en tant que Product Owner, Business Analyst ou Chef de Projet Data. Ma trise des m thodologies Agile (Scrum, Kanban) et des pratiques de Product Ownership. Bonne connaissance des plateformes Data et Analytics sur Google Cloud Platform (GCP) . Exp rience dans le pilotage de projets Data, BI, Analytics ou Cloud. Capacit g rer et f d rer des parties prenantes m tiers et techniques. Excellentes comp tences en communication, organisation et gestion des priorit s. Forte orientation valeur m tier et am lioration continue.</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Finalité de la fonction:</strong></p><br><p>Assurer le pilotage opérationnel et accompagner les managers d’une unité managériale pour répondre aux objectifs fixés par la maison-mère et ASM.</p><br><p><span><strong> Activités Principales:</strong></span></p><br><p><strong> Management d’équipe : </strong></p><br><ul><li> Fixe les objectifs des managers à travers des entretiens formalisés</li><li>Evalue les performances des managers (techniques, commerciales, qualitatives, comportementales)</li><li>Contrôle l’adhérence au planning des managers</li><li>Analyse avec les managers les performances individuelles des collaborateurs de son UM (techniques, commerciales, qualitatives, comportementales) et contrôle la mise en place des plans d’actions d’amélioration</li><li>Selon les périmètres, définit les niveaux de délégation et pouvoirs</li></ul><p><strong> Pilotage d’activité : </strong></p><br><ul><li>Traduit les objectifs de l’unité managériale en programmes d’actions détaillés</li><li>Accompagne les managers dans la définition de la stratégie et du planning de traitement des activités </li><li>Définit et met en œuvre l’organisation de travail de l’unité managériale et les responsabilités des managers </li><li>Gère selon les périmètres la capacité de production de l’UM et identifie les risques de rupture de charge de l’équipe</li><li>Pilote les KPI de l’UM et s’assure de leur appropriation à tous les niveaux de son UM </li></ul><p><strong>Interface avec le support aux opérations :</strong></p><br><ul><li>Selon les périmètres, propose des évolutions organisationnelles pour son UM au responsable opérationnel (et au directeur de filière sur certains périmètres) et les met en œuvre avec l’hypervision</li><li>Anime des points de coordination avec les équipes métier, qualité et hypervision (congé, planning des contrôles…)</li><li>Alerte l’hypervision en cas d’anomalies </li></ul><p><strong> Reporting et relations avec les maisons-mères : </strong></p><br><ul><li>Constitue le relais d’information ascendante et descendante avec sa hiérarchie et la direction générale ASM</li><li>Remonte à sa hiérarchie un reporting d’activité et les points d’avancement des plans d’actions </li><li>Participe à certains comités opérationnels avec les maisons-mères (atteinte des effectifs, déploiement des outils) </li></ul><p><strong> Gestion des chantiers transverses : </strong></p><br><ul><li>Est force de proposition pour identifier des pistes d’amélioration (processus métier, argumentaire, formation)</li><li>Participe à des chantiers organisationnels internes (projets d’amélioration continue)</li><li>Représente son périmètre dans divers comités et/ou événements</li><li>Selon les périmètres, coanime en tant que formateur occasionnel des formations </li></ul><p><strong>Compétences techniques/fonctionnelles:</strong></p><br><ul><li>Connaissance du domaine des assurances</li><li>Connaissance de la gestion d’un centre de relation client</li><li>Connaissance des outils de bureautique</li></ul><p><strong>Compétences transversales:</strong></p><br><ul><li>Orientation client</li><li>Capacité d'influence / communication</li><li>Courage et intégrité</li><li>Esprit d’équipe</li></ul><span><strong>Profil recherché :</strong></span><p><span>De formation supérieure de <strong>Bac + 4/ 5</strong> avec une <strong>spécialisation en Management</strong>, <strong>vous avez 4 ans d’expérience dans un poste similaire ( chef de plateau ,Responsable d'activité.</strong>..) :</span></p><br><ul><li>Maîtrisez les fondamentaux de management et de l'encadrement de grandes équipes,</li><li>Posséder une expérience dans un poste similaire (Chef de projet, Responsable Opérationnel d'activité, Chef de plateau...) en centre de relation client de <strong>minimum</strong> 4 ans.</li><li>Avez une capacité à avoir une vision de l'ensemble des enjeux de la direction et y faire adhérer vos équipes,</li><li>Avez une capacité à agir dans un environnement complexe et à coordonner des actions stratégiques,</li><li>Êtes autonome et pragmatique,</li><li>Avez l’esprit du détail, d’analyse, de synthèse et d’anticipation,</li><li>Avez un sens des responsabilités aigu et un esprit d’équipe,</li><li>Avez une excellente faculté d’écoute et de communication,</li><li>Maîtrisez parfaitement la langue française.</li></ul> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company culture : <p><strong>BTechnologie</strong> is characterized by a corporate culture primarily driven by <strong>organization</strong>, where rigor, reliability and operational efficiency are key drivers of performance. This structured environment is strengthened by a strong <strong>collaborative</strong> dimension, promoting team spirit, quality relationships and supportive leadership. The company also embraces a culture of <strong>performance and challenge</strong>, with a clear focus on results and excellence. Complementing these strengths, an <strong>innovative</strong> mindset brings openness to change and continuous improvement.
</p><br><br>
<br> Job : <p>About the mission:</p><br><br><br><p>As part of strengthening its Cyber Expertise team, our client, a major player in telecommunications, is looking for a B2B Cybersecurity Governance Consultant.</p><br><br><p>You will join a team responsible for cybersecurity governance with Major Account clients. This mission is primarily functional: it is not a technical SOC or cybersecurity expert position, but a role of interface, consulting, and governance.</p><br><br><p>You will be the point of contact for sales and operational teams to respond to client requests regarding cybersecurity, compliance, and business continuity.</p><br><br><br><p>Your missions: </p><br><br><br><ul><li>Ensure the writing, updating, and continuous improvement of cybersecurity documentation (Business Continuity Plan, Disaster Recovery Plan, security reports, procedures, methods, etc.).</li><li>Respond to security questionnaires, tenders, audits, and requests from Major Account clients.</li><li>Be the preferred contact for CISOs and client teams on cybersecurity governance topics.</li><li>Understand client environments and business challenges to provide appropriate responses.</li><li>Participate in the definition and industrialization of response processes (process digitalization, Jira, knowledge base, etc.).</li><li>Maintain and enrich a documentary base centralizing questions/answers and security standards.</li><li>Participate in the improvement of the security indicator catalog and the materials used in security committees.</li><li>Conduct risk analyses and contribute to security audits.</li><li>Ensure compliance with regulatory and normative requirements (GDPR, DORA, NIS2, ISO 27001...).</li><li>Contribute to the design and improvement of an AI agent to automate responses to security questionnaires.<br> </li></ul> <br> Required profile : <p><strong>Profile sought:</strong></p><br><br><ul><li>We are primarily looking for a functional profile, capable of understanding cybersecurity issues without being a technical SOC expert.</li><li>You have, among other things:</li><li>Experience in cybersecurity governance or GRC.</li><li>Excellent writing skills.</li><li>Strong interpersonal skills and communication adapted to high-level contacts (CISOs, Major Account clients).</li><li>A good understanding of complex environments and IT ecosystems.</li><li>Ability to formalize methods, procedures, and reference documents.</li><li>A culture of processes and continuous improvement.</li><li>Good knowledge of regulations and standards:</li><li>GDPR</li><li>DORA</li><li>NIS2</li><li>ISO 27001</li><li>Knowledge of telecom networks and operator environments is highly appreciated.</li><li>Experience with a telecom operator is a real asset.</li><li>Expected skills</li><li>Technical</li><li>Cybersecurity Governance</li><li>Risk Management</li><li>Regulatory Compliance</li><li>ISO 27001</li><li>GDPR</li><li>DORA</li><li>NIS2</li><li>Operator Networks</li><li>Telecommunications</li><li>Process digitalization (Jira or equivalent)</li><li>Personal qualities</li><li>Rigor (+++)</li><li>Autonomy</li><li>Curiosity</li><li>Analytical thinking</li><li>Excellent writing skills</li><li>Customer service orientation</li><li>Ability to manage multiple requests simultaneously</li><li>Continuous improvement mindset</li></ul><p><strong>The ideal profile:</strong></p><br><br><p>You work or have worked for a telecom operator or in a similar B2B environment, and you enjoy tasks where communication, writing, governance, and client relations are at the heart of your daily work.</p><br><br><p>You know how to transform complex subjects into clear, structured responses tailored to the expectations of both clients and internal teams.</p><br><br> <br><br> </div>
<p>The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.</p><p>Role Responsibilities</p><ul><li>Identify issues, investigate root causes and recommend solutions to reported problems</li><li>Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail</li><li>Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance</li><li>May prepare help desk incident reports and assist in hardware and software evaluation</li><li>Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>University education, preferably technical degree or Microsoft certifications;</li><li>Up to two years experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;</li><li>Experience of providing remote IT support;</li><li>Excellent communication and customer service skills;</li><li>Fluency in Italian and French Languages;</li><li>Flexibility to work shifts if required.</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><b><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description </font></font></b><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">: Perform initial installation and updates of IT and/or telephone equipment (applications, microcomputer hardware, telephone and PBX equipment) and assist users in getting started with installed equipment and software. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Distribute applications according to a deployment plan and install updates; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perform user testing and acceptance of IT and/or telephone equipment and monitor equipment evolution; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure environment mastering </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">; Diagnose and resolve incidents on computers, networks, email or telephony; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage incident response; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage the IT infrastructure connected to the network and the asset repository and stock movements, and administer email on the client side of the workstation (connection, operation); and monitor equipment evolution; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Assist users in getting started with installed equipment and software. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Define the data for remote distribution (targets, profiles, dependencies) and remote maintenance; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Verify the conformity of equipment with the standards and take the necessary steps to bring it into compliance; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Carry out local infrastructure/network actions at the request of the central IT OC teams. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Job Requirements </b></font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">: A two-year post-secondary degree (Bac+2) in Computer Science or Networks and Telecommunications; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prior experience in an industrial sector is desirable; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of the IS world; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of technologies and tools </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">; Knowledge of ITIL processes; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong interpersonal skills and team spirit; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good level of French and English; </font></font><br><br></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><strong><u>Technical Support Engineer</u></strong></span></p><br><p><span><strong>Location:</strong> Casablanca, Morocco (with travel across the Middle East & Africa region)</span><br><span><strong>Reporting to:</strong> Technical Support Manager, MEA</span></p><br><p><span><strong>Join Us in Driving Customer Success Across MEA</strong></span></p><br><p><span>We're looking for a customer-focused and technically skilled <strong>Technical Support Engineer</strong> to join our Middle East & Africa Technical Support team. In this role, you'll play a critical part in delivering exceptional post-sales support across our hardware and software solutions portfolio, helping customers and channel partners maximize the value of their investments.</span></p><br><p><span>If you enjoy solving complex technical challenges, building strong relationships, and working in a collaborative international environment, we'd love to hear from you.</span></p><br><p><span><strong>What You'll Do</strong></span></p><br><p><span>As a Technical Support Engineer, you will:</span></p><br><ul><li><span>Provide remote and on-site technical support to channel partners and end customers across the MEA region.</span></li><li><span>Take ownership of technical issues from initial report through to successful resolution.</span></li><li><span>Collaborate closely with commercial, engineering, and operational teams to deliver outstanding customer outcomes.</span></li><li><span>Manage and track support cases through the ticketing system, ensuring timely updates and resolution.</span></li><li><span>Monitor service performance against agreed SLAs and contribute to continuous improvement initiatives.</span></li><li><span>Investigate, troubleshoot, and resolve hardware, software, networking, and integration-related challenges.</span></li><li><span>Escalate unresolved issues appropriately and work with internal teams to drive resolution.</span></li><li><span>Deliver technical training sessions for customers, partners, and internal stakeholders.</span></li><li><span>Support product launches and deployments by working with cross-functional teams.</span></li><li><span>Analyse trends and recurring issues, providing valuable feedback to Engineering and Product teams.</span></li></ul><p><span>We're interested in people who bring a combination of technical expertise, curiosity, and a passion for customer service.</span></p><br><p><span>You may be a great fit if you have:</span></p><br><ul><li><span>3-5 years of experience in a technical support, field service, or similar customer-facing technical role.</span></li><li><span>Knowledge of networking concepts, system integrations, and communication protocols.</span></li><li><span>An understanding of data flows and how systems interact within complex environments.</span></li><li><span>Experience working with electronic and mechanical equipment or technologies.</span></li><li><span>Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.</span></li><li><span>The ability to interpret data, identify trends, and communicate findings effectively.</span></li><li><span>Excellent written and verbal communication skills in <strong>English and French</strong>.</span></li><li><span>A collaborative mindset and the ability to build strong relationships with customers, partners, and colleagues.</span></li></ul><p><span><strong>What Success Looks Like</strong></span></p><br><p><span>You'll be contributing to:</span></p><br><ul><li><span>Consistent achievement of service level targets.</span></li><li><span>Timely resolution of customer and partner support requests.</span></li><li><span>High remote-resolution rates and customer satisfaction.</span></li><li><span>Effective delivery of technical training programmes.</span></li><li><span>Continuous improvement of support processes and customer experience.</span></li></ul><p><span>#LI-CH1 </span></p><br><p><span><strong>WHO IS GILBARCO VEEDER-ROOT</strong></span></p><br><p><span><span>Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.</span></span></p><br><p><span><strong>WHO IS VONTIER</strong></span><br><span>Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.</span></p><br><p><span>Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.</span><br><span>With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at </span><span>www.vontier.com</span><br><span><strong>At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.</strong></span><br><span>Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.</span><br><span>Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.</span><br><span><strong>Together, let’s power the way the world moves!</strong></span></p><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job : <p>Reporting to the Director of the Public Lighting Business Unit, the Key Account Manager is the sole manager of the commercial relationship and strategy for a portfolio of Key Accounts. Adopts an "Outside-In" approach to sell integrated solutions (smart lighting, IoT, energy performance) and make Lamalif the partner of choice.</p><br><br><p><strong>Key missions:</strong></p><br><br><ul><li>Portfolio Management: Develop strategic accounts, prospect, monitor tenders and budgets.</li><li>Forecasting & Rigor: Feed the Sales Funnel with reliable forecasts (amounts, dates, phases).</li><li>Personalized Plans: Develop Key Account Plans (SWOT, strategy, action plan) for each major account.</li><li>Customer Relationship: Map the Decision Making Unit, deploy a relationship plan, and aim for Partner / Advisor status.</li><li>Offers & Negotiation: Prepare responses to tenders, negotiate in compliance with procedures, and propose tailor-made Value Propositions (measurable ROI).</li><li>Cross-functional Management: Mobilize internal teams (technical, studies, support) to manage the sales process end-to-end.</li><li>Development: Create additional opportunities and activate prescription (engineering firms, architects, project management consultants).</li><li>Follow-up & Reporting: Participate in reviews (weekly, monthly, quarterly, semi-annually) and capitalize on commercial knowledge (win/loss feedback, competitive intelligence).</li></ul> <br> Required profile : <p><strong>. Skills & Requirements:</strong></p><br><br><ul><li>Education: State Engineer or Master's degree (Bac+5) from a business school / management school with a strong technical background. A dual technical-commercial profile is a major asset.</li><li>Professional Experience: Minimum 7 to 10 years in B2B / B2G solution sales, ideally in public lighting, electrical equipment, urban infrastructure, or Smart City. Confirmed experience in public markets, prescription ecosystems, and key account management.</li><li>Knowledge & Know-how: Key account management and value selling. Public markets and decision-making ecosystems (Clients, Engineering firms, architects, project management consultants, EPC / TCE). Public lighting solutions, Smart Lighting, remote management, urban IoT, energy performance. Strategic analysis (SWOT, PESTEL, Porter's 5 Forces, DMU mapping). Proficiency in KAM tools (Key Account Plan, Sales Funnel), CRM, and Excel. Negotiation and closing techniques.</li></ul><p><strong>• Personal Attributes:</strong></p><br><br><ul><li>Results-oriented</li><li>Organization, rigor, and data reliability</li><li>Autonomy and entrepreneurial spirit</li><li>Customer obsession (Outside-In approach)</li><li>Collaboration and Influence</li><li>Integrity</li></ul><p><strong>. Performance Indicators</strong></p><br><br><ul><li>Key Account Revenue vs. budget objectives (per account and consolidated)</li><li>Conversion Rate - deals won / (won + lost)</li><li>Weighted Pipeline and funnel quality (share of opportunities in Best Case / Commitment)</li><li>Number of new accounts unlocked (orders booked)</li><li>DMU relationship coverage and client visits completed vs. planned</li><li>Customer satisfaction measured on critical Key Account issues</li><li>Smart / Connected Revenue Ratio</li><li>Key Account Plans developed, approved, and up-to-date; Share of Wallet progression per account</li></ul><p><br><strong>. Functional Scope</strong></p><br><br><ul><li>Managerial Scope: Transversal management, without hierarchical link, of internal resources mobilized on their accounts and opportunities (Studies & Costing, technical departments, support functions).</li><li>Financial Scope: Annual revenue budget for Key Accounts within their perimeter; associated pipeline of opportunities (total and weighted).</li><li>Decision-Making Scope: Go / no-go decisions on opportunities within their perimeter (in coordination with management); portfolio prioritization; management of action plans for Key Account Plans.</li></ul> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Company: Nestl Maroc SA</p><p>Location: Tangier</p><p>Full-time</p><p>Position Summary</p><p>In this role, you will be responsible for driving Nestl s presence and performance within the pharmacy channel by positioning the company as a trusted nutrition partner for infant products. You will ensure optimal product availability, visibility, and quality while delivering excellence in in-store execution and compliance with company standards and the WHO Code. The role involves building strong, long-term partnerships with pharmacy staff through training and engagement, as well as expanding the customer base through active prospecting. Additionally, you will contribute to achieving sales targets, monitor market and competitor activities, and collaborate closely with KAMs to drive territory performance, execute commercial plans, and support data-driven decision-making</p><p>A Day In The Life</p><p>Position Nestl as a trusted partner and preferred provider of nutritional solutions among pharmacy staff.</p><p>Ensure consistent product supply, availability, and in-store visibility of Nestl infant nutrition products by maintaining optimal stock levels aligned with each pharmacy s potential, minimizing the risk of stock-outs.</p><p>Monitor and ensure product freshness across visited pharmacies in compliance with the FEFO (First Expired, First Out) principle.</p><p>Provide monthly reporting to KAS on expired, near-expiry, or damaged products identified in pharmacies via the Viscum application.</p><p>Ensure clear product understanding by delivering concise information on product indications, composition, and usage guidelines to guarantee safe and accurate preparation.</p><p>Develop and sustain long-term partnerships with pharmacies by building strong relationships with staff through continuous training, regular updates on infant nutrition and product innovations, maintaining high service standards, and ensuring effective complaint handling with relevant departments (Quality, Consumer Services, etc.).</p><p>Train and raise awareness among pharmacy staff on the WHO Code.</p><p>Ensure optimal territory coverage and execution in line with the route plan validated by the KAM.</p><p>Drive continuous expansion of the customer portfolio through active prospecting and onboarding of new pharmacies.</p><p>Partner with the KAM to conduct semi-annual data reviews and support pharmacy segmentation and classification.</p><p>Monitor and report competitor activities, particularly WHO Code violations, by accurately documenting and escalating cases to the External Relations & Policy Manager.</p><p>Propose and implement approved action plans in alignment with Nestl s strategic objectives and priorities.</p><p>Deliver secondary sales targets for key product categories (Cerelac and Growing-Up Milk: NAN 3, NIDO).</p><p>Execute the predefined routing plan through the Visicom application.</p><p>Ensure full compliance with pharmacy visit standards following ICE (In-Call Execution) guidelines.</p><p>Complete and submit daily activity reports at the end of each working day.</p><p>Execute the defined Picture of Success standards across assigned pharmacies.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 2 years experience as a pharmaceutical Sales Representative</li><li>Fluency In French and A Good Level In English is a Must</li><li>Experience working in cross functional teams.</li><li>Bachelor Degree in Science, Commerce or any other relative field.</li><li>Ability to build strong relationships with different stakeholders.</li><li>Possess strong Discipline, Consistency, Good Analytical Skills.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Company: Nestl Maroc SA Location: Casablanca Full-time</p><p>Position Summary</p><p>In this role, you will be responsible for driving Nestl s presence and performance within the pharmacy channel by positioning the company as a trusted nutrition partner for infant products. You will ensure optimal product availability, visibility, and quality while delivering excellence in in-store execution and compliance with company standards and the WHO Code. The role involves building strong, long-term partnerships with pharmacy staff through training and engagement, as well as expanding the customer base through active prospecting. Additionally, you will contribute to achieving sales targets, monitor market and competitor activities, and collaborate closely with KAMs to drive territory performance, execute commercial plans, and support data-driven decision-making</p><p>A Day In The Life</p><p>Position Nestl as a trusted partner and preferred provider of nutritional solutions among pharmacy staff.</p><p>Ensure consistent product supply, availability, and in-store visibility of Nestl infant nutrition products by maintaining optimal stock levels aligned with each pharmacy s potential, minimizing the risk of stock-outs.</p><p>Monitor and ensure product freshness across visited pharmacies in compliance with the FEFO (First Expired, First Out) principle.</p><p>Provide monthly reporting to KAS on expired, near-expiry, or damaged products identified in pharmacies via the Viscum application.</p><p>Ensure clear product understanding by delivering concise information on product indications, composition, and usage guidelines to guarantee safe and accurate preparation.</p><p>Develop and sustain long-term partnerships with pharmacies by building strong relationships with staff through continuous training, regular updates on infant nutrition and product innovations, maintaining high service standards, and ensuring effective complaint handling with relevant departments (Quality, Consumer Services, etc.).</p><p>Train and raise awareness among pharmacy staff on the WHO Code.</p><p>Ensure optimal territory coverage and execution in line with the route plan validated by the KAM.</p><p>Drive continuous expansion of the customer portfolio through active prospecting and onboarding of new pharmacies.</p><p>Partner with the KAM to conduct semi-annual data reviews and support pharmacy segmentation and classification.</p><p>Monitor and report competitor activities, particularly WHO Code violations, by accurately documenting and escalating cases to the External Relations & Policy Manager.</p><p>Propose and implement approved action plans in alignment with Nestl s strategic objectives and priorities.</p><p>Deliver secondary sales targets for key product categories (Cerelac and Growing-Up Milk: NAN 3, NIDO).</p><p>Execute the predefined routing plan through the Visicom application.</p><p>Ensure full compliance with pharmacy visit standards following ICE (In-Call Execution) guidelines.</p><p>Complete and submit daily activity reports at the end of each working day.</p><p>Execute the defined Picture of Success standards across assigned pharmacies.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 2 years experience as a pharmaceutical Sales Representative</p><p>Fluency In French and A Good Level In English is a Must</p><p>Experience working in cross functional teams.</p><p>Bachelor Degree in Science, Commerce or any other relative field.</p><p>Ability to build strong relationships with different stakeholders.</p><p>Possess strong Discipline, Consistency, Good Analytical Skills.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Company: Nestl Maroc SA Location: Agadir Full-time</p><p>Position Summary In this role, you will be responsible for driving Nestl s presence and performance within the pharmacy channel by positioning the company as a trusted nutrition partner for infant products. You will ensure optimal product availability, visibility, and quality while delivering excellence in in-store execution and compliance with company standards and the WHO Code. The role involves building strong, long-term partnerships with pharmacy staff through training and engagement, as well as expanding the customer base through active prospecting. Additionally, you will contribute to achieving sales targets, monitor market and competitor activities, and collaborate closely with KAMs to drive territory performance, execute commercial plans, and support data-driven decision-making</p><p>A Day In The Life</p><p>Position Nestl as a trusted partner and preferred provider of nutritional solutions among pharmacy staff.</p><p>Ensure consistent product supply, availability, and in-store visibility of Nestl infant nutrition products by maintaining optimal stock levels aligned with each pharmacy s potential, minimizing the risk of stock-outs.</p><p>Monitor and ensure product freshness across visited pharmacies in compliance with the FEFO (First Expired, First Out) principle.</p><p>Provide monthly reporting to KAS on expired, near-expiry, or damaged products identified in pharmacies via the Viscum application.</p><p>Ensure clear product understanding by delivering concise information on product indications, composition, and usage guidelines to guarantee safe and accurate preparation.</p><p>Develop and sustain long-term partnerships with pharmacies by building strong relationships with staff through continuous training, regular updates on infant nutrition and product innovations, maintaining high service standards, and ensuring effective complaint handling with relevant departments (Quality, Consumer Services, etc.).</p><p>Train and raise awareness among pharmacy staff on the WHO Code.</p><p>Ensure optimal territory coverage and execution in line with the route plan validated by the KAM.</p><p>Drive continuous expansion of the customer portfolio through active prospecting and onboarding of new pharmacies.</p><p>Partner with the KAM to conduct semi-annual data reviews and support pharmacy segmentation and classification.</p><p>Monitor and report competitor activities, particularly WHO Code violations, by accurately documenting and escalating cases to the External Relations & Policy Manager.</p><p>Propose and implement approved action plans in alignment with Nestl s strategic objectives and priorities.</p><p>Deliver secondary sales targets for key product categories (Cerelac and Growing-Up Milk: NAN 3, NIDO).</p><p>Execute the predefined routing plan through the Visicom application.</p><p>Ensure full compliance with pharmacy visit standards following ICE (In-Call Execution) guidelines.</p><p>Complete and submit daily activity reports at the end of each working day.</p><p>Execute the defined Picture of Success standards across assigned pharmacies.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 2 years experience as a pharmaceutical Sales Representative</li><li>Fluency In French and A Good Level In English is a Must</li><li>Experience working in cross functional teams.</li><li>Bachelor Degree in Science, Commerce or any other relative field.</li><li>Ability to build strong relationships with different stakeholders.</li><li>Possess strong Discipline, Consistency, Good Analytical Skills.</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Technical Support Senior Technician - English & French Speaker </strong></p><br><p>At Dell Technologies, world-class service doesn’t end when customers purchase our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document it.</p><br><p>Join us as a <strong>Senior Technical Support Technician</strong> on our <strong>Technical Support</strong> Team in <strong>Casablanca </strong>to do the best work of your career and make a profound social impact.</p><br><p><strong>What you’ll achieve</strong></p><br><p><br>The Technical Support Team is responsible for providing online and distance phone support, through a technical diagnosis of desktops, laptops, peripherals (tablets, printers, projectors, etc.), and customized software assistance that supports Dell products and others according to the situations. As a Technical Support Senior Technician for the Middle East, you will answer questions relating to the installation, the proper functioning, configuration, customization of specific products according to procedures and clearly defined rules (e.g. the type of guarantee, the warranty expiration, the type of customer contract, etc...) and apply a logical technical diagnosis to identify customer issues and investigate the possible causes effectively in order to provide appropriate solutions. </p><br><p><br><strong>You will:</strong></p><br><ul><li>Provide first-level support</li><li>Use troubleshooting techniques and tools to identify technical defects/issues</li><li>Assign incidents in line with documented guidelines and procedures</li><li>Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout the life of the incident</li><li>Clearly and concisely log and track details of solutions provided to resolve customer issue while maintaining and updating customer database</li></ul><p>Take the first step towards your dream career</p><br><p><br>Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for in this role:<br><strong>Essential Requirements</strong></p><br><ul><li>Fluent communication skills in English & French </li><li>Minimum of 1-year related experience in Technical Support</li><li>Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills</li><li>Good organizational and interpersonal skills</li><li>Excellent telephone and customer handling skills</li></ul><p><strong>Who we are</strong></p><br><p>We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.<br>Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.</p><br><p><br>Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.</p><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br> Company culture : <p><strong>Cnexia</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency.
</p><br><br>
<br> Job : <ul><li>Participate in recruitment medical examinations and annual medical consultations with the occupational physician. </li><li>Ensure the creation, management, and updating of medical records for all company employees. </li><li>Manage the medical department. </li><li>Participate in prevention and health, hygiene, and safety education initiatives. </li><li>Diagnose work accidents and provide first aid within your responsibility. </li><li>Ensure the availability of all medical supplies (medications) necessary for employee safety. </li><li>Oversee employee safety and health. </li><li>Comply with hygiene and safety rules according to the internal hygiene and safety policy. </li><li>Receive and submit health insurance files to insurance company representatives. </li><li>Prepare a weekly report specifying the status of health file reimbursements. </li><li>Prepare a weekly report including the number of women on maternity leave and individuals on long-term sick leave. </li><li>Issue a monthly report differentiating between short-term and long-term sick leaves. </li><li>Provide a monthly status of repeat offenders regarding absences. </li><li>Ensure the accuracy of employee medical information. </li><li>Comply with the group's policy and procedures regarding safety. </li></ul> <br> <br> Required profile : <strong>Job Offer Description</strong><br><ul><li>Participate in recruitment medical examinations and annual medical consultations with the occupational physician. </li><li>Ensure the creation, management, and updating of medical records for all company employees. </li><li>Manage the medical department. </li><li>Participate in prevention and health, hygiene, and safety education initiatives. </li><li>Diagnose work accidents and provide first aid within your responsibility. </li><li>Ensure the availability of all medical supplies (medications) necessary for employee safety. </li><li>Oversee employee safety and health. </li><li>Comply with hygiene and safety rules according to the internal hygiene and safety policy. </li><li>Receive and submit health insurance files to insurance company representatives. </li><li>Prepare a weekly report specifying the status of health file reimbursements. </li><li>Prepare a weekly report including the number of women on maternity leave and individuals on long-term sick leave. </li><li>Issue a monthly report differentiating between short-term and long-term sick leaves. </li><li>Provide a monthly status of repeat offenders regarding absences. </li><li>Ensure the accuracy of employee medical information. </li><li>Comply with the group's policy and procedures regarding safety. </li></ul><br><strong>Required Skills and Experience</strong><br><ul><li>Nursing diploma: State nurse or Red Crescent nurse. </li><li>Proficiency in computer tools: Word, Excel. </li><li>Basic knowledge of Moroccan labor law regarding hygiene and safety. </li><li>Discretion, organization, sociable personality, good communication, excellent interpersonal skills with employees.</li></ul><br><strong>Benefits</strong><br><p><span>- A permanent contract (CDI) with social security affiliation</span></p><br><br><p><span>- Free private medical coverage, offered at a very competitive rate</span></p><br><br><p><span>- Free door-to-door transportation service at the end of working hours</span></p><br><br><p><span>- Various other benefits, including internal events, leisure activities, the Cnexia on-site life program, partnerships, etc.</span></p><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>OVERVIEW _x000D_ Business Unit: Operations Department: Regional Hub of Rabat, Morocco Country: Morocco Location: Rabat, Morocco Job Grade: E3 Contract Type: Fixed Term Closing Date: 20-Jul-2026 JOB PURPOSE _x000D_ Under the supervision of the Country Operations Manager, to develop and manage the portfolio of specific sectors related to Social Infrastructure and Development (Education/Health/Water & Sanitation/Urban Development) projects and TAs within the approved costs, timelines and quality to ensure efficient delivery of the Bank s mandate to support socio-economic development in the relevant Member Countries. Supervise and provide technical oversight to Project Officers on day-to-day basis for the implementation of projects and provide clearance on their tasks. Lead in the project appraisals, conduct portfolio quality reviews, clear project progress reports and PIASRs, contribute to clearance of tender documents and contracts related to implementation of the approved projects and proactively mitigate risks issues in the portfolios. Provide technical support and contribution in shaping the Bank s strategy by focusing on the given sector in the covered region, including contribution to MCPS, analytical work and programming. Contribute to the Bank s operational, financial and procurement policies and guidelines as well as to the knowledge management agenda. KEY ACCOUNTABILITIES _x000D_ Pipeline Building: Lead the discussions with Executing Agencies/Line Ministries and development partners to identify bankable projects in line with the Bank and Country priorities. Lead the preparation of Project Concept Notes and ensure their inclusion in the Bank s 3-Year Work Programs. Coordinate with respective GPP partnership colleagues to engage development partners for co-financing Lead the efforts for the mobilization of Projects Preparation Facility to support the preparation of bankable projects. Project Appraisal: Lead the preparation of project appraisals to ensure comprehensive coverage of the technical, economic, social, financial, procurement, institutional and environmental aspects of the project proposals are in line with the operations manual and applicable policies/procedures of the Bank. Seek inputs from the respective Sector Teams in DGCP and GPP to further refine and enhance the project appraisal documents prior to submission for Board approval. Ensure all changes identified during project preparation and appraisal are incorporated in all the relevant documents for alignment of project design and approach prior to submission of project for Board approval. Project Approval: Lead in the preparation, follow-up and communication of project preparation and approvals, in line with IsDB s business processes, delegation of authority with the relevant focal points and stakeholders (Bank, MC, Partners) KEY ACCOUNTABILITIES _x000D_ Project Implementation and Monitoring: Coordinate with respective DGCP and GPP Sectoral Leads for receiving technical assistance in all aspects across the entire project lifecycle. Maintain project plans to ensure ongoing monitoring of project progress, proactive identification of issues and implementation of action plans to resolve issues promptly. Liaise with the Operations Quality and Monitoring (OQM) Unit during the operational cycle of projects to ensure necessary operational policies and procedures are being followed and suggestions for improvements are implemented. Review disbursement requests and advise on clearance status to country management to ensure timely resolution of procurement and other related issues and ensure that Undisbursed Commitments are minimized. Project Closure and Review: Lead or Contribute to the preparation of project completion reports, on completion of each project, ensuring that all elements of the project charter have been incorporated in the report. Provide inputs to the Sectoral Teams in DGCP and GPP ensuring that the problems and issues faced, remedial actions taken, and the lessons learned are well documented for reference in future projects. Provide necessary inputs to the Portfolio Effectiveness Unit, at the end of the project portfolio cycle, to ensure that the portfolio development effectiveness objectives have been achieved. ABOUT APPLICATION PROCESS _x000D_ If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s): Resume/CV Copy of passport Academic certificate If you are currently an IsDB Regular staff applying for this role and get selected through the competitive selection process; your current contract type and other terms and conditions will remain unchanged. The Islamic Development Bank (IsDB) does not ask for payments of any kind from applicants throughout the recruitment process (job application, CV review, interview meeting, and final processing of applications). In addition, the IsDB does not request information on applicants bank accounts. The IsDB declines all responsibility for the fraudulent publications of job posts or job offers in its name or, in general, for the fraudulent use of its name in any way whatsoever.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>ACADEMIC AND PROFESSIONAL QUALIFICATIONS _x000D_ Bachelor s degree in Education Engineering/ Public Health/ Health Services and Programs Management / Water & Sanitation / Urban Development / Engineering or related field. Master s Degree in a particular sector would be preferred. Additional qualification or certification in Project Management like PMP, PRINCE, etc. would be highly desirable. Minimum 8 years of experience with a Bachelor s degree/6 years experience with a Master s degree in a relevant development sector. Languages: English: Mandatory | French: Mandatory SKILLS & NECESSARY KNOWLEDGE _x000D_ Project Management skills. People Management skills. Quality Management. Results Orientation. Portfolio Management. Time and resource management. Building Relationships. Passion for Excellence. Problem Solving skills. Vendor Management Global Trends and Challenges in the specific sector. IT and AI skills, especially in project management.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>OVERVIEW</b></p><p>Business Unit: Operations Department: Regional Hub of Rabat, Morocco Country: Morocco Location: Rabat, Morocco Job Grade: E3 Contract Type: Fixed Term Closing Date: 20-Jul-2026</p><p>JOB PURPOSE</p><p>Under the supervision of the Country Operations Manager of the Hub, to develop and manage the portfolio of ( Transport, Energy, Telecommunication ) and related Economic Infrastructure projects and TAs within the approved scope, schedule, budget and quality to ensure efficient delivery of the Bank s mandate to support socio-economic development in the relevant Member Countries. Supervise and provide technical oversight to Project Managers on day-to-day basis for the implementation of projects and to provide clearance on their tasks. Lead/conduct the appraisal of projects, TAs, quality reviews, progress reporting monthly, quarterly and annually. Contribute to the clearance of tender documents and contracts related to implementation of the approved projects and proactively mitigate risks issues in the portfolios. Provide technical support and contribution in shaping the Bank s strategy by focusing on the given sector in the covered region, including contribution to Member Country Strategy, analytical work. Provide Project Management and Implementation supervision. Provide Data Entry and system management of Bank Project Management Systems. Contribute to the operational, financial, knowledge and procurement policies and implementation guidelines.</p><p>KEY ACCOUNTABILITIES</p><p>Pipeline Building: Lead the discussions with Executing Agencies/Line Ministries and development partners to identify bankable projects in line with the Bank and Country priorities. Lead the preparation of Project Concept Notes and ensure their inclusion in the Bank s 3yr. Work programs. Coordinate with respective GPP partnership colleagues to engage development partners for co-financing Lead the efforts for the mobilization of Projects Preparation Facility to support the preparation of bankable projects.</p><p>Project Appraisal: Lead the preparation of project appraisals to ensure comprehensive coverage of the technical, economic, social, financial, procurement, institutional and environmental aspects of the project proposals are in line with the operations manual and applicable policies/procedures of the Bank. Seek inputs from the respective Sector Teams in DGCP and GPP to further refine and enhance the project appraisal documents prior to submission for Board approval. Ensure all changes identified during project preparation and appraisal are incorporated in all the relevant documents for alignment of project design and approach prior to submission of project for Board approval. Build partnerships with other MDBs for co-financing.</p><p>KEY ACCOUNTABILITIES</p><p>Project Approval: Lead in the preparation, follow-up and communication of project preparation and approvals, in line with IsDB s business processes, delegation of authority with the relevant focal points and stakeholders (Bank, MC, Partners)</p><p>Project Implementation and Monitoring: Coordinate with respective DGCP and GPP Sectoral Leads for receiving technical assistance in all aspects across the entire project lifecycle. Maintain project plans to ensure ongoing monitoring of project progress, proactive identification of issues and implementation of action plans to resolve issues promptly. Liaise with the Operations Quality and Monitoring (OQM) Unit during the operational cycle of projects to ensure necessary operational policies and procedures are being followed and suggestions for improvements are implemented. Review disbursement requests and advise on clearance status to country management to ensure timely resolution of procurement and other related issues and ensure that Undisbursed Commitments are minimized.</p><p>Project Closure and Review: Lead or Contribute to the preparation of project completion reports, on completion of each project, ensuring that all elements of the project charter have been incorporated in the report. Provide inputs to the Sectoral Teams in DGCP and GPP ensuring that the problems and issues faced, remedial actions taken, and the lessons learned are well documented for reference in the future projects. Provide necessary inputs to the Portfolio Effectiveness Unit, at the end of the project portfolio cycle, to ensure that the portfolio development effectiveness objectives have been achieved.</p><p>ACADEMIC AND PROFESSIONAL QUALIFICATIONS</p><p>Bachelor s degree in Civil Engineering (Transport, Highway, Aviation, Railways, Port), Electrical Engineering (incl. renewable energy), or related field. Master s degree and exposure to sector policy would be preferred. Additional qualification or certification in Project Management like PMP would be desirable. Minimum 8 years of experience with a Bachelor s degree/6 years with a Master s degree in the development sector, of which minimum 5 years in a specific sector. Field experience in developing countries in project implementation. Preference will be given to candidates with MDB experience. Languages: English: Mandatory | French: Mandatory</p><p>SKILLS & NECESSARY KNOWLEDGE</p><p>Project Management skills. People Management skills. Quality Management. Results Orientation. Portfolio Management. Time and resource management. Building Relationships. Passion for Excellence. Problem Solving skills. Procurement Management Global Trends and Challenges in the specific sector. IT and AI skills, especially in project management.</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Civil Engineering (Transport, Highway, Aviation, Railways, Port), Electrical Engineering (incl. renewable energy), or related field.</li><li>Master's degree and exposure to sector policy would be preferred.</li><li>Additional qualification or certification in Project Management like PMP would be desirable.</li><li>Minimum 8 years of experience with a Bachelor's degree/6 years with a Master's degree in the development sector, of which minimum 5 years in a specific sector.</li><li>Field experience in developing countries in project implementation.</li><li>Preference will be given to candidates with MDB experience.</li><li>Languages: English: Mandatory | French: Mandatory</li></ul><p>SKILLS & NECESSARY KNOWLEDGE</p><ul><li>Project Management skills.</li><li>People Management skills.</li><li>Quality Management.</li><li>Results Orientation.</li><li>Portfolio Management.</li><li>Time and resource management.</li><li>Building Relationships.</li><li>Passion for Excellence.</li><li>Problem Solving skills.</li><li>Procurement Management</li><li>Global Trends and Challenges in the specific sector.</li><li>IT and AI skills, especially in project management.</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Job Purpose</b></p><br><br><p>The Key Account Manager is responsible to proactively address and manage customer</p><br><br><p>needs in coordination with all relevant stakeholders in a highly responsive manner. He/ She must be able to identify root causes and coordinate Pfizer actions for resolution using new and previously developed tools.</p><br><br><p>The role is responsible for maximizing access to Pfizer portfolio within the allocated key accounts/customers/territory, in alignment with commercial objectives and activities. To build customer good will and gain understanding and awareness of Pfizer rare disease brand. Responsible to identify business opportunities and to follow up directly on the major customers involved. Manage Pfizer Portfolios, communicating with all stakeholders from different departments to secure the Portfolios growth.</p><br><br><br><p><b><u>Key Accountabilities</u></b></p><br><br><p><b> Customer Management & Partnerships</b></p><br><br><ul><li>Ensure the development of a customer focused organization - ‘Put the customer at the center of what we do. Proactively anticipate and create customer needs in close undefined</li><li>Establish, maintain, and leverage quality relationships with current and emerging customers.</li><li>Recommend and build partnerships in areas that will help Pfizer to obtain greater market access.</li><li>Identify Strategic , Key , Core and Foundation accounts based on Segmentation and Prioritization for each account.</li><li>Stakeholder’s engagement and develop strategic projects to enrich Pfizer Portfolio uptake and drive new recommendation.</li><li>Liaise internally with all stakeholders from supply, Tender and other functions for ensuring Portfolios growth and enhancement.</li></ul><br><p><b>Customer Records / Information to Support Decision Making</b></p><br><br><ul><li>Acquire and enhance Pfizer access and visibility to policy making in allocated Public Institution accounts.</li><li>Have complete understanding of Decision-Making Process and Decision-Making People.</li><li>Maintain an up-to-date details and map of formal / informal decision makers and decision-making process for each allocated account, Update the information/map quarterly.</li><li>Partner with Pfizer stakeholders to leverage activities and investment.</li><li>Maintain Customer record documents: (Current / potential/ emerging junior partners) e-mail addresses, mobiles, business figures and logistics in the “Visiting List”.</li><li>Record performance delivery monthly against the Annual Customer Partnership Plan and report impact quarterly.</li><li>Be completely informed and educated on the Institutional framework, priorities, challenges, policy, and procedure change of each relevant institution.</li></ul><br><p><b>Enlisting and Product availability</b></p><br><br><ul><li>Responsible for Pfizer Portfolio Product Enlisting activity – Innovative Assets - in the target Accounts.</li><li>Collect and maintain robust Data for target accounts/territory</li><li>Consumption of Pfizer Portfolio products by month.</li><li>Sharing Stock levels report monthly basis.</li><li>Competitive information on prices, consumption, activity, investment etc…</li><li>Share quarterly report with all stakeholders and perform inventory management with the data.</li><li>Ensuring timely Purchase Orders from Institutes.</li><li>Proactively coordinating with concerned department on maintaining required inventory.</li><li>Monitor the product hygiene (shelf life) proactively</li><li>Coordinate deliveries against PO from the supply point in line with requested delivery date and inventory at the customer end. Influence and always align the PO dates with customer to ensure product availability</li><li>Coordinate and influence stock movement from CMS/central warehouse to hospitals to ensure proper inventory levels at all the hospitals/accounts.</li><li>Work with Marketing team to synchronize all Marketing activities per account .</li><li>Build and track Annual Strategic Objectives for allocated customers/accounts.</li></ul><br><p><b> Track Progress</b></p><br><br><ul><li> Report Progress Monthly /quarterly/Annually.</li></ul><ul><li> Build and track Annual Business/Sales Objectives.</li><li>Account level target achievements.</li><li> Report progress quarterly</li><li>Coordinate the different sales activities and programs inside certain account among</li></ul><p> different team members.</p><br><br><br><p><b>View Job Posting Details :</b></p><br><br><ul><li>sales management on customer requests, response to promotions and product access.</li><li>Support the development and implementation of customer management tools e.g. Targeting, Key Account Management</li><li>Ensure that customer focus is built into country organization learning and development programs. Serve as a champion of the Customer Focused organization and a resource to encourage CCS through learning and development and informal coaching.</li><li>Produce a weekly pre-call plan and report visits and other activities</li></ul><br><p><b>Job Specific technical/Functional/Professional Competencies:</b></p><br><br><ul><li> Knowledge of the Pharmaceutical industry and Healthcare environment.</li><li>Strong interpersonal skills with in-depth understanding of customer management – motivation, needs and building partnerships.</li><li>Must be able to demonstrate competence in influencing a broad range of stakeholders through credible, clear, and logical communication.</li><li>Commercially astute with strong business acumen. Ability to identify and capture sales Opportunities.</li><li>Comfortable with risk taking and risk management.</li><li> Ability to make strategic decisions and propose innovative solutions</li><li>Change Leadership -Strong problem solving and stakeholder management skills</li><li>Strong Negotiation skills – internal and external – ability to exercise informal influence</li><li>Computer literate: Excel spreadsheets, PowerPoint, Word</li></ul><br><p><b>Experience and Knowledge</b></p><br><br><ul><li>5+ years of Experience, cardiology is highly appreciated</li><li>Solid/strong performance for the past year as per company indicators.</li><li>Solid accomplishment of Key account is must.</li><li>Pfizer Therapeutic areas experience is a plus.</li><li>Strong Communication skills. Proficiency in written, spoken English and presentation skills are highly required.</li><li>Demonstrated team player/dedicated to building a team culture that values, recognizes, and generates high performance, supports innovation and challenges the status quo.</li><li>Knowledge of local laws and regulations related to pharmaceutical industry is an advantage</li><li>Master’s degree or MBA is a plus.</li><li>Excelling Pfizer Competencies and Values.</li></ul><br><br><p><span><span><span><span><span><span><span><span><span>Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.</span></span></span></span></span></span></span></span></span></p><br><br><br><br><p>To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on <span><u>Pfizer Careers</u></span>.</p><br><br>&#xa;Sales<br><br><br> </div>
<p>As a QA Engineer, you will work within an agile team composed of 6 testers, a Product Owner, a Scrum Master, and a QA Lead. You will contribute to the validation and continuous improvement of solutions, ensuring a high level of quality. You will be involved in strategic projects, including the development and redesign of the MBIS application.</p><p><strong>Key Missions</strong></p><ul><li>Analyze user stories and their acceptance criteria to ensure complete functional coverage.</li><li>Write BDD test scenarios (Gherkin).</li><li>Define and implement the test automation strategy.</li><li>Develop, execute, and maintain automated tests (Cucumber, Selenium, or Playwright).</li><li>Implement Step Definitions and ensure the robustness of the test framework.</li><li>Perform API testing (Postman).</li><li>Execute and monitor regression test campaigns.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Technical Skills:</strong></p><ul><li>Master s degree (Bac+5) in Computer Science or equivalent.</li><li>Minimum 5 years of experience in software testing.</li><li>Proficiency with Jira, Xray, and Confluence.</li><li>Experience in BDD with Gherkin scenario writing.</li><li>Strong knowledge of Cucumber.</li><li>Good command of a programming language (Java or JavaScript).</li><li>Web test automation using Selenium or Playwright.</li><li>Proficiency with Git.</li><li>Basic knowledge of SQL.</li><li>Solid understanding of Agile/Scrum methodologies.</li><li>Experience in test automation and strong Java skills would be highly appreciated.</li></ul><p><strong>Languages:</strong></p><ul><li>French : Fluent.</li><li>English: Working proficiency.</li></ul><p><strong>Soft Skills:</strong></p><ul><li>Team spirit and strong communication skills.</li><li>Adaptability and organizational skills.</li><li>Analytical mindset and attention to detail.</li></ul>