Branch Supervisor Jobs in Morocco

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Join our dynamic team in the <strong>distribution</strong> sector! An exciting opportunity awaits you as a <strong>Counter Agent</strong> at our <strong>CASABLANCA</strong> branch. This role, at the heart of our commercial operations, will allow you to grow professionally within a company recognized for its expertise.</p><br><br><p>Your main goals will be to actively contribute to customer satisfaction, ensure efficient management of orders and information flow, while participating in the development of commercial relationships. You will be an essential link in the smooth running and performance of our daily exchanges.</p><br><br><p>Your days will be structured by various tasks that will allow you to use your skills:</p><br><br><ul><li>Welcoming and directing customers, whether in person or by phone.</li><li>Careful processing of orders, from registration to follow-up.</li><li>Routine administrative management related to commercial activity.</li><li>Close collaboration with logistics and sales teams to ensure perfect coordination.</li><li>Participation in updating customer and product databases.</li><li>Informing customers about our offers and new products.</li></ul><p>Part of your role will also involve responding to technical or commercial information requests, to ensure an optimal customer experience.</p><br><br> <br> Required profile : <p>To excel in this role, a <strong>Bac +2</strong> (equivalent to a 2-year college degree) is the required knowledge base.</p><br><br><p>Professional experience of <strong>1 to 3 years</strong> is preferred. This background will allow you to quickly grasp the challenges of the position and make a significant contribution from your start.</p><br><br><p>We are looking for someone with excellent interpersonal skills and a strong customer focus.</p><br><br><p>Proficiency in common computer tools is essential,</p><br><br><p>a specialization in <strong>Sales / Commercial / Export</strong> will be a major asset.</p><br><br><p>Your organizational skills, attention to detail, and proactivity will also be key qualities for success and growth within our organization.</p><br><br><p>Good communication skills are also essential.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>Purpose</p><br><p>This position is responsible for inter- and intra-facility material distribution, shipping, receiving, and special handling of hazardous materials (compressed gasses, biohazards, reactives, etc.).<br>The Warehouse Specialist is responsible for executing activities communicated by the Facility Services Supervisor in a timely manner while maintaining the highest levels of safety, compliance, and quality.</p><br><p>Responsibilities</p><br><ul><li>Shipping, Receiving, and Distribution of all goods including hazardous materials</li><li>Monitoring supply for all LN2 freezers and other compressed gasses</li><li>Assist and monitor all areas within Facility Services domain</li><li>Assist with site equipment moves and or disposal</li><li>Assist with site special events</li><li>Serve as back-up for Environmental Technician</li><li>Provide monthly metrics to Supervisor</li></ul><br>Qualifications<br><br><ul><li>High school diploma with a minimum of 0-2 years relevant experience, or Associate’s Degree with a minimum of 0-1 years relevant experience.</li><li>Driver’s License</li><li>High level of data interpretation and problem resolution</li><li>Basic computer skills including the use of Microsoft Word, Excel and Outlook</li><li>Strong decision making, interpersonal skills and ability to work with all levels of the organization</li><li>Ability to work with minimal supervision</li></ul><br>Additional Information<br><br><p>​Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the&nbsp;time&nbsp;of&nbsp;this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic&nbsp;location,&nbsp;and&nbsp;we&nbsp;may&nbsp;ultimately&nbsp;pay&nbsp;more or less than the posted range. This range may be&nbsp;modified&nbsp;in the&nbsp;future.&nbsp;​</li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</li><li>This job is eligible to&nbsp;participate&nbsp;in our short-term incentive&nbsp;programs.&nbsp;​</li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The&nbsp;amount&nbsp;and&nbsp;availability&nbsp;of any&nbsp;bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee&nbsp;remains&nbsp;in the Company's&nbsp;sole&nbsp;and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be&nbsp;modified&nbsp;at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.&nbsp;​</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Perform safe and efficient preventive and corrective maintenance on Vestas V90 3MW wind turbines and Balance of Plant (BoP) assets in accordance with OEM requirements, ACWA OPERATIONS policies, and site safety rules, ensuring high availability and reliability of the wind farm.</p><p>Key Accountabilities</p><p>Health, Safety, Security &amp; Environment</p><p>Strictly comply with ACWA OPERATIONS policies and procedures, OEM safety instructions, and customer/site rules.</p><p>Apply and maintain safe systems of work, including:</p><p>Permit to Work (PTW),</p><p>Lock Out / Tag Out (LOTO),</p><p>Isolation &amp; re-energization safety checks, and</p><p>Working-at-height, confined space, lifting operations controls (as applicable).</p><p>Report all incidents, near-misses, unsafe conditions, and environmental spills/risks in line with ACWA OPERATIONS HSE policy.</p><p>Maintain high standards of housekeeping in turbines, workshops, warehouses, and work areas.</p><p>Maintain 5S in own work areas (turbine, workshop, warehouse staging) and ensure as-left condition after each task.</p><p>Ensure correct handling/disposal of waste (oily rags, filters, packaging) and report any spill/leak immediately.</p><p>Maintain assigned vehicle cleanliness and readiness; perform basic daily checks (tires, lights, fluids if applicable) and report defects.</p><p>Operate company vehicles in full compliance with traffic rules and site speed limits; maintain safe driving behavior at all times (including outside the plant).</p><p>Use fuel cards responsibly and report any suspected misuse/loss immediately.</p><p>Operations and Maintenance</p><p>Wind Turbine Maintenance (WTG</p><p>Execute preventive and corrective maintenance on Vestas V90 3MW turbines in line with O&amp;M procedures, ACWA OPERATIONS standards, and HSE requirements.</p><p>Perform troubleshooting and diagnosis of turbine faults across mechanical, electrical, hydraulic, and basic control systems.</p><p>Repair/replace defective components (as per competence level), including but not limited to: sensors, actuators, hydraulic components, yaw/pitch systems, brakes, cooling</p><p>systems, auxiliary power supply, and other turbine assemblies.</p><p>Conduct tests and measurements to identify root causes and restore equipment to service (electrical tests, functional tests, basic calibrations, etc.).</p><p>Use of check sheets + photo evidence for critical jobs (before/after, torque marking, damaged parts, oil leaks, corrosion, water ingress).</p><p>Condition monitoring sampling support when assigned (oil samples, wear debris, grease sampling) with correct labeling/traceability.</p><p>Standard as-found / as-left reporting in WO (measurements, alarms, cause hypothesis, parts used, next actions).</p><p>Environmental controls: spill prevention basics, waste segregation, and immediate reporting of leaks (hydraulic oil, transformer area, etc.).</p><p>Recognize turbine alarms/error codes and ensure accurate reporting and appropriate escalation when needed.</p><p>Support wind turbine controller/automation basic maintenance and repair (within authorization and tool access).</p><p>BoP Maintenance (Substation / MV Collection / Auxiliaries)</p><p>Perform preventive and corrective maintenance for BoP equipment as assigned (MV/LV auxiliaries, earthing, lighting, small power, HVAC in control rooms, auxiliary transformers, etc.).</p><p>Assist/participate in high-voltage maintenance activities as authorized (switching support, inspections, basic checks) and always under applicable rules and permits.</p><p>Documentation &amp; Reporting</p><p>Complete all required paperwork and system entries accurately and on time: Work orders, checklists, reports, test results, PTWs, and maintenance logs.</p><p>Document all maintenance and repair actions, including parts used, measurements taken, findings, and recommendations.</p><p>Tools, Spares &amp; Assets Care</p><p>Use and maintain specialized tools and equipment properly (torque tools, test instruments, lifting accessories, hydraulic tools, etc.).</p><p>Ensure proper care and correct usage of company tools, vehicles, and PPE.</p><p>Support spare parts handling: identification, consumption recording, and feedback for replenishment (as per site process).</p><p>Identifies required spare parts during execution, ensures correct parts consumption / reservation through the WO, and informs Technical Supervisor of any shortage or quality</p><p>issue observed.</p><p>Supports traceability by documenting parts used, measurements taken, and findings in the WO/report and returning unused/defective parts as per site process.</p><p>Lifting / Crane Support (When Applicable)</p><p>Assist with heavy lift activities, including basic rigging support, exclusion zone setup, and acting as banksman/spotter when trained and authorized.</p><p>Ensure lifting tools and accessories are inspected/certified before use.</p><p>Continuous Improvement &amp; Skills Development</p><p>Demonstrate willingness to continuously build skills and progress toward advanced troubleshooting and repair capabilities.</p><p>Participate in trainings, toolbox talks, and technical feedback loops to improve reliability and safety performance.</p><p>Complete assigned TQP/online trainings, review relevant meeting records, and maintain readiness for operational and safety responsibilities</p><p>Integrated Management System Adherence</p><p>Ensure adherence to IMS procedures and contribute to achieving IMS objectives and targets at site level.</p><p>Support IMS audits (internal/external) and ensure timely implementation and closure of assigned corrective actions.</p><p>Support implementation of policies, procedures, and controls covering plant activities to meet procedural and legislative requirements.</p><p>Develop, update, and maintain work instructions and maintenance procedures relevant to wind farm operations and maintenance.</p><p>Relationship Management</p><p>Maintain effective working relationships with internal and external stakeholders (Project Company, ONEE, OEM, contractors, service providers, local authorities, etc.) with high standards of business ethics.</p><p>Ensure timely coordination and communication during critical site issues to support seamless plant operations.</p><p>Comply with assigned work schedule, on-call duty, and approved leave plan; notify supervisor in advance in case of constraints and ensure proper handover and job</p><p>continuity</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum Qualifications: DUT, BTS diploma/degree in electrical / Electromechanical Engineering or equivalent</p><p>Minimum Experience:</p><p>4-7 years experience in wind sector overseeing operation and maintenance.</p><p>Or 2-3 years experience as a Wind Turbine Technician in Vestas V90 WTGs, including extensive experience in troubleshooting, up tower repairs, replacement of major components and operation (start/ stop/ reset) of WTGs.</p><p>Technical Skills:</p><p>Wind turbine troubleshooting + planned maintenance execution</p><p>MV/HV substation &amp; BoP coordination (switchgear, protection, transformers, MV cables)</p><p>Basic ability to read technical documentation, electrical diagrams, and maintenance procedures.</p><p>Strong reporting, RCA support, and action closure mindset</p><p>Planning, prioritization, and performance-oriented deliver</p><p>Behavioural competencies:</p><p>Safety leadership &amp; compliance mindset</p><p>Accountability and execution ownership</p><p>Communication and collaboration</p><p>Problem-solving and structured thinking</p><p>Integrity, discipline, and resilience under pressure</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span><span><span><span><span><span><span>To support the <span>Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience</span> ensuring productivity is in line with set measures and company’s adopted policies and procedures.</span></span></span></span></span></span></span></p><br><br><b>Key Result Responsibilities</b> <br><ul><li><span><span><span><span>Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. </span></span></span></span></li><li><span><span><span><span>Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. </span></span></span></span></li><li><span><span><span><span>Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations. </span></span></span></span></li><li><span><span><span><span>Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</span></span></span></span></li><li><span><span><span><span>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</span></span></span></span></li><li><span><span><span><span>Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</span></span></span></span></li><li><span><span><span><span>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively</span></span></span></span></li><li><span><span>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</span></span></li><li><span><span>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. </span></span></li><li><span><span>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</span></span></li><li><span><span>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</span></span></li></ul><br>. <br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span><span><span><span>High School/Diploma or equivalent.</span></span></span></span></li><li><span><span><span><span>Capable of using technology systems and tools such as Microsoft Office.</span></span></span></span></li><li><span><span><span><span>Good in French ,English &amp; Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).</span></span></span></span></li><li><span><span><span><span>No hearing or articulatory problems.</span></span></span></span></li></ul><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>No previous experience is required for this role; any experience would be treated as an advantage.</span></span></span></span></span></li><li><span><span><span>Capability of understanding market trends and channeling them leading to effective customer care solutions</span></span></span></li><li><span><span><span><span><span>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of understanding customers’ problems and direct them in the right channel.</span></span></span></span></span></li><li><span><span><span><span><span>Ability to work for long hours and under pressure.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Enter information related to the operational management of missions (traceability, hours, flashes) into the Etraq software; manage and track mission requests and terms; perform administrative tasks that may be assigned under the authority of the hierarchical supervisor; manage supplies and purchases under the control of the hierarchical supervisor; perform filing; participate in the drafting of work instructions; regularly inform and communicate major administrative events to the hierarchical supervisor; apply the procedures defined in the QMS.&nbsp;</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Associate's/Bachelor's degree (or equivalent) Good communication skills (French/English)</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Meski Invest - Riva Industries</strong> demonstrates a highly balanced corporate culture, with <strong>collaboration</strong> as its leading dimension, fostering strong human relationships, teamwork and close leadership. This people-oriented culture is supported by a strong focus on <strong>structure and operational excellence</strong>, where processes, rigor and quality are key priorities. The company also values <strong>performance</strong> and achievement, while maintaining openness to <strong>innovation</strong> and new ideas. This balance creates a work environment that is both people-centered, demanding and growth-oriented. </p><br><br> <br> Job : <p>Reporting to the STEELWORKS PRODUCTION MANAGER, you will be responsible for all activities related to ensuring efficient monitoring of the CCM process, guaranteeing smooth communication between the main CCM control room, the LF, and the EAF, in coordination with the CCM supervisor.</p><br><br><p>In this role, your missions will be:</p><br><br><p>• Ensure efficient monitoring of the CCM process by guaranteeing smooth communication between the main CCM control room, the LF, and the EAF, in coordination with the CCM supervisor, while strictly adhering to occupational health and safety (OHS), quality, environmental, and energy requirements;<br>Responsibilities<br>• Comply with and ensure compliance with Quality, Health, Safety, Environment, and Energy (QHSEE) rules;<br>• Ensure machine availability on time while following up on issues reported to the CCM team;<br>• Ensure compliant production under the best safety and quality conditions;<br>• Reduce CCM machine downtime;<br>• Coordinate with all departments (EAF, LF, Pourers, Maintenance, Warehouse, Laboratory, Quality);<br>• Identify machine malfunctions and propose corrective actions<br>• Ensure the recording of production data according to the CCM production report (Superheating card, Casting chemical analysis, etc.);<br>• Minimize and optimize scrap (Billet crops, Ladle returns, Tundish residue);<br>• Reduce defects detected in billet products in coordination with the post-quality inspector and the CCM Production supervisor;<br>• Resolve process and production problems daily for your shift;<br>• Guarantee that production complies with the manufacturing order and the requested specifications;<br>• Alert and inform your supervisor of any major problems impacting product quality;<br>• Comply with quality and safety standards;<br>• Report all machine anomalies at the end of each shift;<br>• Be capable of mastering risk analysis and eliminating them while respecting shared safety rules;<br>• Ensure a good level of cleanliness in the entire work area, including outdoor spaces;<br>• Collect, minimize, and eliminate waste in an ecologically sound manner.</p><br><br> <br> <br> Required profile : <p>• Minimum of a specialized technician diploma in automation, electromechanics, or process engineering.</p><br><br><p>• Knowledge in automation, electrical, hydraulic, and mechanical systems;<br>• Knowledge in metallurgy / steel industry;<br>• Knowledge in office software.<br>• Knowledge of integrated management systems (ISO 9001/45001/14001/50001).Behavioral Competencies<br>• Team spirit and cooperation;<br>• Listening and communication skills;<br>• Rigor;<br>• Availability;<br>• Sense of responsibility.&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><ul><li>To act as the focal point for customers/Agents/GSAs in terms of product and services inquiries, complaints, flight alerts and disruptions across the entire network.&nbsp;</li><li>Assists in monitoring systems, identifies and resolves problems and supports in executing action plans to increase sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.</li></ul><br><b>Key Result Responsibilities</b> <br><ol><li>Acts as the first contact for customers/travel agents/GSAs with respect to inquiries, information, different types of requests, complaints, etc. and ensures all communication and exchanged information are in line with Company’s standards.&nbsp;</li><li>Supports the Contact Center teams by responding to inquiries raised from different channels such as: calls, website, email, social media, online chat and messaging applications.</li><li>Assesses customers’/travel agents’ needs and channels them in the right direction ensuring timely and satisfactory closures of their cases.&nbsp; Follows up with customers/travel agents and internal departments as necessary.</li><li>Provides accurate information about products and services including policies, tickets, reservation, ancillaries, onboard products and services.</li><li>Assists in handling special class bookings related to FAM trips, barter tickets, incentives, complimentary tickets as per the agreed policies and procedures and coordinates with all stakeholders to take the necessary approvals and validations.</li><li>Supports travel agents on system related matters including activation/deactivation of accounts, creation of users, password resets, etc. Coordinates with the relevant stakeholders and escalates any issues as and when necessary.</li><li>Assists in handling delayed, cancelled and disrupted flights cases, in a timely and professional manner in terms of connection inquiries, availability of alternate flights, and hotel accommodation for long transits. Coordinates with Operations/Dispatch on necessary changes and approvals.</li><li>Assists in sending flight disruption alerts and notifications to customers and all stakeholders using SMS and email alerts; rectifies misconnections in case of cancellations, delays and early departures by coordinating with Operations/Transfer Desk.</li><li>Develops/maintains effective and good relationships with other departments and stakeholders to ensure their support when needed.&nbsp;</li><li>Keeps abreast with market trends in sales and customer services; conducts customer surveys as needed and recommends implementations to improve performance and enhance customers’ experience.</li><li>Performs any additional responsibilities as advised by the Supervisor/Line Manager.</li></ol><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li>High School/Diploma or equivalent; Bachelor degree in a related stream is preferred.</li><li>Capable of using technology systems and tools; proficient in Microsoft Office.</li><li>Fluent in English, Frensh &amp; Arabic&nbsp;</li></ul><br><b>Work Experience</b> <br><ul><li>2+ years of related working experience in a similar role in &nbsp;customer service or support in any service industry, preferably in aviation.</li><li>Possesses effective communication skills.</li><li>Cost-oriented, possesses effective persuasive and problem-solving skills.</li><li>Employs technical expertise and interpersonal relations to execute new initiatives and achieve objectives.</li><li>Capable of understanding customers’ needs and directing them in the right channel.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Ability to work for long hours and under pressure.</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span>Efficiently promotes and executes the day-to-day Air Arabia sales and customer services of the corresponding sales shop to achieve set targets and objectives. Properly handles/directs customers’ inquiries and complaints in the right channel to enhance the customers’ experience and ensure their satisfaction.&nbsp;</span></p><br><br><b>Key Result Responsibilities</b> <br><ul><li><span>Works on promoting Air Arabia sales and customer activities as per guidance of Supervisor/Manager and in line with the policies and procedures, these activities include but not limited to tickets, packages, holidays, visas, insurance, car rental, etc.&nbsp;</span></li><li><span>Processes reservations, travel bookings, and modifications on bookings for walk-in/calling customers and agents, issues tickets and finalizes all necessary travel arrangements thru the system.</span></li><li><span>Implements cross-selling techniques identified by the company to promote its products and services and to achieve the individual target set for him/her.</span></li><li><span>Follows up on all updates and new products or systems introduced by the company to maintain solid and proper knowledge of the company’s services and products.</span></li><li><span>Contributes to maximizing sales and profitability by selling ancillaries, insurance, holiday packages, visas, and air rewards. Educates customers on all new promotions, campaigns, special offers, and refers them to specialized personnel when needed.</span></li><li><span>Establishes contact with current and potential customers to recover/enhance sales and build trust and credibility at customers’ level. Participates in outdoor promotions and sales blitz to promote the company's products and corporate image.</span></li></ul><br>. <br><ul><li><span>Responds to all customers’ inquiries and handles/directs their complaints raised by visits, calls, emails, etc. immediately and effectively ensuring a positive image of Air Arabia is always reflected.</span></li><li><span>Handles all customers in a friendly welcoming attitude and refrains from any attitude that might lead to customer dissatisfaction.</span></li><li><span>Communicates with airport team and visa check team to coordinate check-in procedures and formalities with assigned parties whenever required. &nbsp;</span></li><li><span>Notifies customers with any changes or modifications on the flights such as delay, cancellations, others, etc.</span></li><li><span>Processes /monitors visa applications and cancellations thru the proper channel in line with the Air Arabia general policies and procedures.&nbsp;</span></li><li><span>Maintains the company’s property such as publications, brochures, equipment, office, waiting area, etc. in a good condition keeping in mind the Air Arabia corporate image.</span></li></ul><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span>Bachelor degree in Tourism/Management or equivalent.</span></li><li><span>Additional qualification in Aviation/IATA/Tourism is a plus.</span></li><li><span>Proficient in Microsoft Office: Word, Excel, Power Point.</span></li><li><span>Good in English &nbsp;and French Languages (Arabic where necessary).</span></li><li><span>Acceptable knowledge in Airline/Travel products and services.</span></li><li><span>Capable of understanding customers’ problems and directing them in the right channel.</span></li><li><span>Effective communication skills to utilize in building sales and marketing techniques.</span></li><li><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></li><li><span>Capable of recommending alternate solutions to customers’ problems.</span></li><li><span>Effective persuasive, negotiation, and problem solving skills.</span></li><li><span>Ability to work for long hours and under pressure.</span></li><li><span>Employs interpersonal relations to support company’s objectives.</span></li></ul><br><b>Work Experience</b> <br><ul><li><span>1-2 years of experience in a customer service industry, preferably in Travel/Airline or tourism.</span></li><li><span>Fresh graduates may be considered for this role given they demonstrate the required competencies.</span></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><u><strong>Job purpose:</strong></u></p><br><br><p>To support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures.</p><br><br><p><u><strong>Key Result Responsibilities:</strong></u></p><br><br><ul><li>Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.<br>&nbsp;</li><li>Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.<br>&nbsp;</li><li>Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.<br>&nbsp;</li><li>Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.<br>&nbsp;</li><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.<br>&nbsp;</li><li>Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.<br>&nbsp;</li><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li><li>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.<br>&nbsp;</li><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.<br>&nbsp;</li><li>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.<br>&nbsp;</li><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ul> <br> Required profile : <p><u><strong>Qualifications:</strong></u></p><br><br><ul><li>High School/Diploma or equivalent.</li><li>Capable of using technology systems and tools such as Microsoft Office.</li><li>Good in English ,Frensh &amp; Arabic Languages .</li><li>No hearing or articulatory problems.</li></ul><p><u><strong>Work experience:</strong></u></p><br><br><ul><li>No previous experience is required for this role; any experience would be treated as an advantage.</li><li>Capability of understanding market trends and channeling them leading to effective customer care solutions</li><li>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</li><li>Capable of understanding customers' problems and direct them in the right channel.</li><li>Ability to work for long hours and under pressure.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul> <br><br> </div>

<p> <b>About Four Seasons:</b> </p> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<span> <span> <span> <span> <span> <span> <span> </span> </span> </span> </span> </span> </span> </span> <br> <br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <p> </p> <p> </p> <p> <b>About the location:</b> </p>This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.<p> </p> <p> </p> <p> <b>Laundry Supervisor Four Seasons Hotel Rabat Kasr Al Bahr, Morocco</b> </p> <p> <b>About Four Seasons Hotels and Resorts:</b> </p> <p>Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our culture enables everything we do.</p> <p> </p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <p> </p> <p> <b>About Four Seasons Hotel Rabat Kasr Al Bahr, Morocco:</b> </p> <p>This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean. </p> <p> </p> <p> <b>The Role of Laundry Supervisor:</b> </p> <p>We currently have an opportunity for an experienced, Laundry Supervisor to join our pre-opening Four Seasons Hotel Rabat Kasr Al Bahr team in Morocco! </p> <p> </p> <p>The Laundry Supervisor works with a team on the dryers to dry and fold all towels, spa linen, pool towels and food &amp; beverage linen. You will also work on the ironer to press all linen to ensure it is top notch and to standard.</p> <p> </p> <p> <b>Our Ideal</b> <b>Laundry Supervisor candidate will have:</b> </p> <p>Attention to detail and customer service skills. One to two years experience in Housekeeping or another department in Rooms. Strong business acumen, work ethic and communications skills. Ability to develop and grow employees into Supervisory and Management positions.</p> <p> </p> <p> <b>Fluency in French, Arabic and English is a must for this location, along with eligibility to work in Morocco.</b> </p> <p> </p> <p>Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts, and residences around the world, making us an undisputed employer of choice. </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main duties: Responsible for the daily tidying and cleaning of guest rooms, bathrooms, and common areas, in accordance with applicable hotel standards and procedures, as well as safety and hygiene regulations. Keep all equipment clean, tidy, and well-maintained according to the housekeeping operations manual, including proper and secure storage. Maintain a thorough knowledge of the hotel, public areas, break rooms, and surrounding area. Have a complete understanding of the various cleaning products and their uses. Report any damaged or missing items in guest rooms to the Housekeeping Supervisor for action and follow-up. Hand over all lost and found items to the Supervisor/Assistant Housekeeper with complete and detailed information. Respond to guest requests courteously and promptly in the performance of duties. To ensure all guests enjoy their stay by receiving the best personalized service. Escorte guests rather than giving directions. Respect guest privacy (e.g., by respecting the "Do Not Disturb" sign) and the confidentiality of information. Take into consideration guest behavior and inform the GG supervisor/assistant. Report any guest comments or complaints. Ensure guest documentation in rooms is complete and up-to-date. Attend a daily briefing with the housekeeping team. Sort and count soiled linen items before sending them to the laundry. Sort waste. Take care of hotel equipment, complimentary welcome gifts, and guest linens. Be responsible for cleaning and restocking the cart daily. Keep the cart and storage area impeccably organized. Ensure corridors are kept clean and free of obstructions. Apply hotel safety rules. Contribute to the hotel's commitments under the Environmental Charter (energy conservation, recycling, waste sorting, etc.). Be fully flexible and adapt to the rotation within the different subsections of the housekeeping department. Perform any other reasonable duties assigned by the Floor Supervisor and the Assistant General Manager. Other duties: Arrive at work on time wearing the appropriate uniform and name badge. Maintain a high level of personal appearance and hygiene and adhere to the hotel and department's appearance standards. Provide friendly, courteous, and professional service at all times. Maintain good working relationships with colleagues and all other departments.Respond to any changes in the department dictated by the hotel's needs. Demonstrate flexibility and expand the duties of the position to fulfill all other reasonable duties and responsibilities within the scope of the position, as assigned, including reassignment to other departments if necessary, in order to meet business demands and customer service needs. Attend training sessions and meetings as required.</font></font></p><p><strong>Desired Candidate Profile</strong></p><h2><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualifications</font></font></h2><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The following knowledge, skills and abilities are required:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Attention to detail, style and aesthetics of the hotel is essential.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good oral and written communication skills.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training in the hospitality industry or a similar field.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">2 years of experience in a similar position.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My average mastery of English, Arabic and French.</font></font></li></ul>

<p>To provide a courteous, professional, efficient and flexible service at all times, following the hotel F&amp;B operation standards manual. To undertake any reasonable tasks and secondary duties as assigned by your direct supervisor of the day. To perform opening and closing procedures established for the respective outlet as assigned. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food &amp; Beverage combinations and up sell alternatives. To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures. To ensure that the respective outlet and surrounding area are kept clean and organized at all times. To handle guest enquiries in a courteous and efficient manner. To establish a rapport with guests maintaining good customer relationship. To monitor operating supplies and reduce spoilage and wastage. To report guest complaints or problems to outlet supervisor / Assistant Manager and Manager if no immediate solution can be found and assure follow up with guests. To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment. To be entirely flexible and adapt to rotate within the different sub sections of the F&amp;B Department or any other Department of the hotel as assigned. To carry out any other reasonable duties as assigned by the Head Waiter / Assistant Manager and supervisor.</p><p><strong>Desired Candidate Profile</strong></p><p>The following knowledge, skills and abilities are required: Attention to detail, style and aesthetics of hotel is critical. Outstanding verbal and written communications skills. College Degree in Hospitality or similar field. 2 years experience in similar role. Good proficiency in English, Arabic and French</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting to the Reservations Supervisor, responsibilities include, but are not limited to: Providing exceptional, warm, and engaging service while adhering to LQA standards. Assisting guests with their reservations by gathering necessary information. Maximizing room occupancy rates and revenue, in line with sales strategies, while ensuring regular monitoring of availability. Managing group reservations in collaboration with the sales team. Managing commissions in collaboration with the supervisor. Possessing excellent interpersonal skills, contributing to customer loyalty and maintaining customer history. Performing any other related or assigned duties.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent customer service skills are essential; similar experience is a plus. Proficiency in Opera software or equivalent. Good communication and conflict resolution skills. Fluency in English, French, and Arabic.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 1 year experience in the housekeeping or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Managing Housekeeping Operations and Budgets<br>• Ensures knowledge and understanding of OSHA regulations are up to date.<br>• Oversees all lost and found procedures.<br>• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.<br>• Inventories stock to ensure adequate supplies.<br>• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.<br>• Works effectively with the Engineering department on guest room maintenance needs.<br>• Understands and complies with loss prevention policies and procedures.<br>• Ensures all employees have proper supplies, equipment and uniforms.<br>• Assists in supervising an effective inspection program for all guestrooms and public space.<br>• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.<br>• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.<br>• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.<br>Ensuring Exceptional Customer Service<br>• Handles guest problems and complaints seeking assistance from supervisor as necessary.<br>• Assists in the review of comment cards and guest satisfaction results with employees.<br>• Sets a positive example for guest relations.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br> <br> <br> Company culture : <p><strong>McDonald’s Morocco</strong> is built on a <strong>cooperative culture</strong> that values people, teamwork and mutual support. A close management approach encourages guidance, empowerment and collective commitment. This collaborative foundation is complemented by a <strong>strong performance-driven mindset</strong>, focused on results and customer satisfaction. It operates within a <strong>well-structured organizational framework</strong> that ensures efficiency, quality and consistency, with innovation playing a more focused supporting role. </p><br><br> <br> Job : <p>Responsible for a profit center, they are in charge of the overall management of the restaurant: managerial, operational, financial, commercial, safety, and human resources, particularly regarding training and staff management (QSP, turnover, sales, team development, etc.). Brand ambassador, serving our customers in line with the Brand's service culture, the Restaurant Manager is also responsible for welcoming our customers and ensuring their complete satisfaction by being able to analyze their needs and advise them in their choices.</p><br><br><p>Under the responsibility of the Regional Supervisor, the Manager may be required to perform any other operational versatility task that may be necessary for the smooth running of the restaurant.<br>Adopting a neat and professional appearance at all times, and behavior consistent with the brand image, the Restaurant Manager ensures at all times that a positive employer image is conveyed. They manage all the following areas within the profit center for which they are responsible:</p><br><br><p><strong>- Profit Center Management:</strong></p><br><br><ul><li>Pilots and controls the restaurant's activity using the management and analysis tools available;</li><li>Translates the brand's strategic directions within the restaurant (full restaurant, online ordering, table service, etc.);</li><li>Anticipates risks (technical, financial, legal, contractual, customer, etc.) and implements preventive and progressive actions to manage them.</li><li>Reports to their superiors.</li><li>Analyzes the restaurant's results in all areas.</li></ul><p><br><strong>- Customer Service;</strong></p><br><br><p><strong>- Safety:</strong></p><br><br><ul><li>Food safety;</li><li>Safety of property and people.</li></ul><p><strong>- Management of resources and restaurant staff.<br>&nbsp;</strong></p><br><br> <br> <br> Required profile : <p><strong>Education:</strong></p><br><br><ul><li>Bac +3/5 training desired in management, hospitality, catering, or commerce.</li></ul><p><strong>Experience:</strong></p><br><br><ul><li>Minimum 5 years of experience in catering/hospitality or large retail;</li><li>Successful experience in managing a profit center and managing a team.</li></ul><p><strong>Essential Skills:</strong></p><br><br><ul><li>Proficiency in the Office suite and good project management skills;</li><li>Customer service orientation (internal and external customers);</li><li>Good public speaking and presentation skills with clear oral and written communication;</li><li>Management: consistently demonstrates symmetry of attention in their management while demonstrating leadership, discernment, conviction, influence, determination, persuasion, optimism, recognition, encouragement, ownership, and commitment to achieve results;</li><li>Synthesis and analytical skills;</li><li>Creative, innovates and drives change: identifies and communicates opportunities for improvement in processes or ways of working, knows how to get their team to buy into change;</li><li>Pedagogical skills and ability to pass on knowledge and develop the skills of employees under their responsibility in order to motivate them and encourage them to progress professionally;</li><li>Delegates work to their teams coherently and with support;</li><li>Allows for initiative from collaborators and encourages them within the framework of established rules;</li><li>Professional, neat and tidy appearance.</li></ul><p><br><strong>Desirable Skills:</strong></p><br><br><ul><li>Good knowledge of digital tools.</li></ul><p><strong>Behavioral Skills:</strong></p><br><br><ul><li>Courteous, cooperative, calm, thoughtful, balanced, available and smiling, they have a heightened sense of confidentiality and know how to show patience and objectivity;</li><li>Rigorous and organized: they have a sense of priorities, identify the resources necessary for the completion of the work and the achievement of the restaurant's results;</li><li>Teamwork skills: organizes, defines and communicates priorities;</li><li>Ease and relational skills,</li></ul><p><strong>Languages:</strong></p><br><br><ul><li>French / English desirable</li></ul><p><br>With equal competence, this position is open to people with disabilities.</p><br><br> <br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Job Description:</b></font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><br></font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">&nbsp;Dust off the ordinary, make the extraordinary shine! Radisson Hotel Group is looking for passionate talent to elevate every detail and deliver an exceptional guest experience. We are currently seeking a Housekeeping Supervisor to join our dynamic team. At Radisson Hotel Group, we are looking for people who go beyond the resume, people with character, skills, talent, and a passion for creating memorable experiences. As a Housekeeping Supervisor, you will bring an unparalleled commitment to excellence, a meticulous approach, and a genuine passion to ensure a memorable guest experience within our housekeeping team. Our Housekeeping Supervisors ensure that every detail is perfect! You will oversee our housekeeping team and lead by example, ensuring that our standards of cleanliness and presentation are impeccable. You will be the right-hand person to the General Housekeeper and will work proactively to ensure customer satisfaction and the smooth operation of the housekeeping department.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Flexibility and a positive attitude – Yes I Can! Attention to detail. Ability to solve problems creatively. Passionate about excellent customer service. Team player to ensure customer satisfaction. Strong verbal communication skills. Enjoys working in a friendly environment. Supervisory experience in a similar role is an asset.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p> <strong>Saham Bank</strong> is driven by a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork are central to daily operations. Proximity management encourages support, accountability and long-term collaboration across teams. This human-centered approach is reinforced by a <strong>strong organizational foundation</strong>, ensuring process efficiency, compliance and operational reliability. A <strong>controlled performance mindset</strong> and a <strong>moderate openness to innovation</strong> further support the bank’s balanced and sustainable development. </p><br><br> <br> Job : <p>Within our network of branches, you will be the first point of contact for our clients and will play an essential role in their satisfaction and loyalty.</p><br><br><p><strong>Welcome and assist our clients</strong></p><br><br><ul><li>Offer a warm, professional, and personalized welcome.</li><li>Understand client needs and guide them towards appropriate solutions.</li><li>Ensure a smooth and quality customer experience with every interaction.</li></ul><p><strong>Support digital transformation</strong></p><br><br><ul><li>Raise awareness and assist clients in using the bank's digital services.</li><li>Promote innovative solutions and new digital journeys.</li><li>Actively participate in the adoption of digital tools in the branch.</li></ul><p><strong>Handle routine banking operations</strong></p><br><br><ul><li>Perform daily operations in compliance with procedures and quality requirements.</li><li>Respond effectively to common client requests.</li><li>Ensure the compliance and security of operations performed.</li></ul><p><strong>Contribute to commercial development</strong></p><br><br><ul><li>Identify business opportunities during interactions with clients.</li><li>Detect needs for savings, financing, insurance, or banking services.</li><li>Actively participate in achieving the branch's objectives.<br>&nbsp;</li></ul> <br> Required profile : <p>Beyond the diploma, we are looking for people passionate about customer relations and driven by the desire to make a difference.</p><br><br><p>You are likely the candidate we are looking for if:</p><br><br><ul><li>You have excellent interpersonal and communication skills.</li><li>You enjoy advising, supporting, and building trusting relationships.</li><li>You are focused on customer satisfaction and results.</li><li>You are comfortable with digital tools and new technologies.</li><li>You enjoy dynamic environments where every day is different.</li></ul><p><strong>Your profile:</strong></p><br><br><ul><li>Bachelor's degree (Bac+3) or higher in Commerce, Management, Banking, Finance, Marketing, Economics, Customer Relations, or equivalent.</li><li>Recent graduates with high potential or candidates with initial experience.</li><li>Excellent presentation and speaking skills.</li><li>Service-oriented, meticulous, team spirit, and proactive.</li></ul><p><strong>What we offer you:</strong></p><br><br><ul><li>A stimulating professional experience within a major player in the financial sector.</li><li>A dynamic and supportive work environment.</li><li>Real opportunities for career advancement and professional development.</li><li>The chance to participate in the transformation of the Moroccan banking sector.</li><li>Support from committed teams who value collective performance and innovation.</li></ul><p><span><strong>Ready to give your career a new boost?</strong></span><br>Join Saham Bank and become an active participant in an ambitious transformation dedicated to an ever more innovative and personalized customer experience.<br>&nbsp;</p><br><br> <br><br> </div>

<p><strong>Main tasks:</strong> Correctly use telephone etiquette according to Sofitel standards. Assist all guests arriving at the reception with check-in/check-out procedures, inquiries, key handling, and all related questions, adhering to hotel standards and procedures. Offer a warm welcome to all guests and ensure they enjoy their stay by being offered the best personalized service. Personally welcome and escort guests rather than just pointing directions. Respect guests' privacy and confidentiality of information. Handle any guest complaint professionally, resolving it and ensuring the guest is satisfied, and recording it. Call the supervisor or manager for advice in serious cases or if approval is required. Share highlights of daily activities with the supervisor and manager, including opportunities for internal and external guest recognition. Be aware of and report all guest feedback or complaints. Be aware of all VIPs visiting or staying at the hotel. Be a good cashier and ensure a complete transfer between shifts. Be aware of counterfeit bank notes and traveler’s cheques and follow all financial and audit procedures. Check departure lists and ensure departure times are adhered to. Strictly follow room and section key-handing procedures. Follow daily check-lists. Read the logbook daily, update it and sign it. Know the opening hours of all hotel facilities and promote internal activities and events. Market rooms, F&amp;B outlets, and other facilities whenever the opportunity arises. Be updated with the latest administrative, organizational, operational, or other changes and news. Attend a daily briefing with the Front Office team to recap tasks and activity. Promote Accor loyalty programs. Maintain a high morale atmosphere and a happy working relationship within the team. Be totally flexible and adapt to rotation within the different sub-sections of the Front Office department. Perform any other reasonable task that may be assigned by the Reception Supervisor and the Assistant Reception Manager. <strong>Other tasks:</strong> Report to work on time in the appropriate uniform and name tag. Maintain a high level of personal appearance and hygiene and adhere to hotel and department appearance standards. Provide friendly, courteous, and professional service at all times. Maintain good working relations with colleagues and all other departments. Respond to any changes in the department as dictated by the needs of the hotel. Be flexible and extend the duties of the role to carry out all other reasonable duties and responsibilities within the capabilities of the role, as assigned, including redeployment in other departments/sectors as necessary, in order to meet company demands and guest service needs. Attend training and meetings as required.</p><p><strong>Desired Candidate Profile</strong></p><p>The following knowledge, skills and abilities are required:</p><ul><li>Attention to detail, hotel style and aesthetics is essential.</li><li>Good oral and written communication skills.</li><li>Training in hotel or a similar field.</li><li>2 years of experience in a similar role.</li><li>Average command of English, Arabic and French.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><strong>Job Purpose</strong></p><br><br><p>Efficiently promotes and executes the day-to-day Air Arabia sales and customer services of the corresponding sales shop to achieve set targets and objectives. Properly handles/directs customers' inquiries and complaints in the right channel to enhance the customers' experience and ensure their satisfaction.</p><br><br><p><strong>Key Result Responsibilities</strong></p><br><br><ul><li>Works on promoting Air Arabia sales and customer activities as per guidance of Supervisor/Manager and in line with the policies and procedures, these activities include but not limited to tickets, packages, holidays, visas, insurance, car rental, etc.</li><li>Processes reservations, travel bookings, and modifications on bookings for walk-in/calling customers and agents, issues tickets and finalizes all necessary travel arrangements thru the system.</li><li>Implements cross-selling techniques identified by the company to promote its products and services and to achieve the individual target set for him/her.</li><li>Follows up on all updates and new products or systems introduced by the company to maintain solid and proper knowledge of the company's services and products.</li><li>Contributes to maximizing sales and profitability by selling ancillaries, insurance, holiday packages, visas, and air rewards. Educates customers on all new promotions, campaigns, special offers, and refers them to specialized personnel when needed.</li><li>Establishes contact with current and potential customers to recover/enhance sales and build trust and credibility at customers' level. Participates in outdoor promotions and sales blitz to promote the company's products and corporate image.</li><li>Responds to all customers' inquiries and handles/directs their complaints raised by visits, calls, emails, etc. immediately and effectively ensuring a positive image of Air Arabia is always reflected.</li><li>Handles all customers in a friendly welcoming attitude and refrains from any attitude that might lead to customer dissatisfaction.</li><li>Communicates with airport team and visa check team to coordinate check-in procedures and formalities with assigned parties whenever required.</li><li>Notifies customers with any changes or modifications on the flights such as delay, cancellations, others, etc.</li><li>Processes /monitors visa applications and cancellations thru the proper channel in line with the Air Arabia general policies and procedures.</li><li>Maintains the company's property such as publications, brochures, equipment, office, waiting area, etc. in a good condition keeping in mind the Air Arabia corporate image.&nbsp;</li></ul> <br> <br> Required profile : <p><strong>Qualifications (Academic, training, languages)</strong></p><br><br><ul><li>Bachelor degree in Tourism/Management or equivalent.</li><li>Additional qualification in Aviation/IATA/Tourism is a plus.</li><li>Proficient in Microsoft Office: Word, Excel, Power Point.</li><li>Good in English and French Languages (Arabic where necessary).</li><li>Acceptable knowledge in Airline/Travel products and services.</li><li>Capable of understanding customers' problems and directing them in the right channel.</li><li>Effective communication skills to utilize in building sales and marketing techniques.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Capable of recommending alternate solutions to customers' problems.</li><li>Effective persuasive, negotiation, and problem solving skills.</li><li>Ability to work for long hours and under pressure.</li><li>Employs interpersonal relations to support company's objectives.</li></ul><p><strong>Work Experience</strong></p><br><br><ul><li>1-2 years of experience in a customer service industry, preferably in Travel/Airline or tourism.</li><li>Fresh graduates may be considered for this role given they demonstrate the required competencies.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.<br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: Technical, Trade, or Vocational School Degree.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>REQUIRED QUALIFICATIONS<br>License or Certification: State or Regional Massage License<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>