branch manager Jobs in Morocco
373 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><br><strong>Activities</strong>
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<p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contract type:</font></font></b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Local + Fixed-term contract</font></font></p> <br> <p> <b> <u><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your function</font></font></u> </b> </p> <br> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Production Assistant is placed under the hierarchical and functional responsibility of the UAP Manager.</font></font></p> <br> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As a production assistant, your responsibilities will be as follows*:</font></font></b> </p> <br> <ul> <br> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Preparation of manufacturing files (work orders, labels, PLP, etc.)</font></font></li> <br> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Archive and classify reusable documents</font></font></li> <br> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the preparation of weekly/monthly production reports,</font></font></li> <br> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Create new weekly production tracking files,</font></font></li> <br> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage the supply of office and workshop supplies</font></font></li> <br> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perform photocopying, document lamination, label cutting, etc., necessary for the smooth operation of the production workshop.</font></font></li> <br> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To carry out all tasks within the scope of their duties or as requested by their supervisor.</font></font></li> <br> </ul> <br> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">*</font></font></b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Non-exhaustive list</font></font></p> <br> <p> <b> <u><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Skills and knowledge required</font></font></u> </b> </p> <br> <ul> <br> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have a Bac+2 qualification and some initial experience in a similar position;</font></font></li> <br> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You are proficient with computer tools and the Office suite;</font></font></li> <br> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You are comfortable communicating in French, both in writing and orally.</font></font></li> <br> </ul> <br> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What we offer you:</font></font></b> </p> <br> <ul> <br> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You will be working in a dynamic and growing environment.</font></font></li> <br> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You will benefit from the agility and flexibility of an SME combined with the solidity and resources of an international group that has existed for 170 years.</font></font></li> <br> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You will benefit from a personalized integration program upon taking up your position, regular training within a group where career development prospects are rich and diverse.</font></font></li> <br> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We aim for carbon neutrality by 2050 for all our activities.</font></font></li> <br> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We invest 5% of our turnover every year for the past 20 years in innovation for sustainable development.</font></font></li> </ul></div></div><div><br>
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<h2 class="h5">Job description</h2>
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Job : <p><strong>GENERAL MISSION</strong></p><br><br><p>Ensure the smooth running of students' daily life outside of studies, by ensuring their well-being, safety, and personal growth, and by promoting an environment conducive to learning and personal development for students.</p><br><br><p><strong>MAIN MISSIONS</strong></p><br><br><p>- Design, coordinate, and supervise educational, cultural, artistic, sports, and extracurricular activities, in line with the institution's project guidelines;<br>- Develop and manage partnerships with associations, cultural institutions, sports organizations, and other external bodies related to the institution's activities;<br>- Represent the institution during visits from delegations, partners, parents, and external visitors, ensure their welcome, and promote the High School's projects and values;<br>- Propose and implement the organization and operation of the boarding school in accordance with the pedagogical project's objectives;<br>- Ensure the presence and availability of educational teams for boarding students, oversee their support, and guarantee the quality of their care;<br>- Supervise the work of the General Boarding School Supervisor and Educational Advisors to ensure pedagogical and educational follow-up and the well-being of students;<br>- Guarantee the supervision of boarding students, ensure compliance with internal regulations, and intervene in cases of conflicts, disciplinary situations, or any incident requiring intervention;<br>- Coordinate the actions of various departments in response to the specific needs of students (psychological support, medical follow-up, educational support, etc.);<br>- Supervise the functioning of the Documentation and Information Center (CDI), ensure the quality of services provided to users, and promote its development based on students' educational needs;<br>- Oversee the institution's documentation policy, particularly the selection, acquisition, renewal, and enhancement of documentary and educational resources;<br>- Implement management procedures and internal regulations related to school life, the CDI, and the boarding school, and ensure their application (internal regulations, CDI regulations, documentation charter, user guides, etc.);<br>- Participate in the institution's governance bodies, particularly the Management Board, the Pedagogical Council, and Disciplinary Councils.</p><br><br> <br> Required profile : <p><strong>KNOWLEDGE</strong>:</p><br><br><p>• Higher education (Master's degree or equivalent) ideally in Management or Educational Sciences;<br>• At least 5 years of managerial experience in education, preferably in supervising adolescents;<br>• Excellent interpersonal and communication skills;<br>• Availability and flexibility to be present during evenings and weekends as required by the boarding school.</p><br><br><p><strong>SKILLS</strong>:</p><br><br><p>• Project management;<br>• Administrative management;<br>• Organization of activities and schedules;<br>• Logistics management;<br>• Knowledge of internal regulations and disciplinary procedures;<br>• Conflict management and mediation;<br>• Safety and first aid;<br>• Relations with service providers and partners.</p><br><br><p><strong>PERSONAL ATTRIBUTES</strong>:</p><br><br><p>• Empathy and active listening;<br>• Kindness;<br>• Communication;<br>• Leadership;<br>• Autonomy;<br>• Discretion and confidentiality.<br></p><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div><div><br> <p> <b><font dir="auto" ><font dir="auto" >As a production assistant, your responsibilities will be as follows*:</font></font></b> </p> <br> <ul> <br> <li><font dir="auto" ><font dir="auto" >Preparation of manufacturing files (work orders, labels, PLP, etc.)</font></font></li> <br> <li><font dir="auto" ><font dir="auto" >Archive and classify reusable documents</font></font></li> <br> <li><font dir="auto" ><font dir="auto" >Participate in the preparation of weekly/monthly production reports,</font></font></li> <br> <li><font dir="auto" ><font dir="auto" >Create new weekly production tracking files,</font></font></li> <br> <li><font dir="auto" ><font dir="auto" >Manage the supply of office and workshop supplies</font></font></li> <br> <li><font dir="auto" ><font dir="auto" >Perform photocopying, document lamination, label cutting, etc., necessary for the smooth operation of the production workshop.</font></font></li> <br> <li><font dir="auto" ><font dir="auto" >To carry out all tasks within the scope of their duties or as requested by their supervisor.</font></font></li> <br> </ul> <br> <p> <b><font dir="auto" ><font dir="auto" >*</font></font></b><font dir="auto" ><font dir="auto" > Non-exhaustive list</font></font></p> <br> <p> <b> <u><font dir="auto" ><font dir="auto" >Skills and knowledge required</font></font></u> </b> </p> <br> <ul> <br> <li><font dir="auto" ><font dir="auto" >You have a Bac+2 qualification and some initial experience in a similar position;</font></font></li> <br> <li><font dir="auto" ><font dir="auto" >You are proficient with computer tools and the Office suite;</font></font></li> <br> <li><font dir="auto" ><font dir="auto" >You are comfortable communicating in French, both in writing and orally.</font></font></li> <br> </ul> <br> <p> <b><font dir="auto" ><font dir="auto" >What we offer you:</font></font></b> </p> <br> <ul> <br> <li><font dir="auto" ><font dir="auto" >You will be working in a dynamic and growing environment.</font></font></li> <br> <li><font dir="auto" ><font dir="auto" >You will benefit from the agility and flexibility of an SME combined with the solidity and resources of an international group that has existed for 170 years.</font></font></li> <br> <li><font dir="auto" ><font dir="auto" >You will benefit from a personalized integration program upon taking up your position, regular training within a group where career development prospects are rich and diverse.</font></font></li> <br> <li><font dir="auto" ><font dir="auto" >We aim for carbon neutrality by 2050 for all our activities.</font></font></li> <br> <li><font dir="auto" ><font dir="auto" >We invest 5% of our turnover every year for the past 20 years in innovation for sustainable development.</font></font></li> </ul></div></div><div><br>
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<p> <b>JOB DESCRIPTION</b> </p> <p> </p> <p>- Maintains ERP system for all Material functional areas such as Item Master, BOM, ship to locations, and inventory parameters</p> <p>- Creates daily production schedules and ensures production output is recorded and posted into the ERP system</p> <p>- Communicates No Surprise Forms to customers when supply shortages occur.</p> <p>- Reviews daily MRP supply reports and takes action as necessary</p> <p>- Identifies Customer cum inaccuracies and supplier inaccuracies as needed</p> <p>- Tracks component inventory inaccuracies for root cause identification and corrective action(s). Responsible for ensuring the issue(s) are corrected</p> <p>- Responsible for performing daily cycle counts and reconciliation of inventory variances</p> <p>- Tracks and submits Premium Freight events and downtime caused by supplier</p> <p>- Responsible for creating debit memos for cost recovery</p> <p>- Responsible for communicating DMR s to assigned suppliers</p> <p>- Responsible for obtaining disposition on Quality Hold materials</p> <p>- Responsible to track status of supplier communication for engineering changes as proposed by program management</p> <p>- Responsible for reporting daily on all key performance measures of materials department, including inventory valuation, cycle counts and inventory accuracy, and past due parts</p> <p>- Responsible for achieving inventory valuation and inventory turn targets for assigned products</p> <p>- Actively participates in Health/Safety/Environmental investigations and the 8D process in order to develop root cause analysis for problem resolution as required</p> <p>- Reporting accidents, occupational illnesses, and HSE&E emergencies, and inform supervisor of known HSE&E conditions which could adversely affect other team members, assets or to the public</p> <p>- Ensures compliance with all safety procedures and ensures safe working procedures in assigned production areas</p> <p>- Responsible for BOS compliance to MMSA procedures as established by SCM</p> <p> </p> <p> <b>PRIMARY LOCATION</b> </p> <p> </p>Adient Tiflet Morocco
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<p> <strong>POSITION SUMMARY</strong> </p>
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<p>Check figures, postings, and documents for accuracy. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures. Follow-up and resolve past due accounts and vendor invoices until payment in full is received or resolved.</p>
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<p>Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p>
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<p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p>
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<p>Ensure the sourcing, negotiation, and purchase of goods, materials, and services to meet the operational needs of the factory.</p><p>Specifically, you will:</p><ul><li>Prepare price requests (RFQs) or tender requests (RFPs) for major requests, send them to suppliers, and collect the received offers.</li><li>Establish comparative tables based on supplier quotes for factory contracts and purchases.</li><li>Negotiate with suppliers within defined authority thresholds.</li><li>Contribute to the development of new suppliers and the expansion of the existing portfolio (supplier research, supplier visits, etc.) to ensure speed, accuracy, and competitive costs in line with Nestlé guidelines.</li><li>Participate in the sourcing, management, and negotiation of different spending categories related to annual contracts.</li><li>Support the company's overall objectives by ensuring the continuity of supplies necessary for operations.</li><li>Manage daily claims with suppliers and escalate critical issues to the Procurement Specialist.</li><li>Handle technical aspects related to MRP (MRP monitoring, RFQ launch, comparative analyses, purchase order creation requests to NBS, updating spare parts references in coordination with the Engineering team and Warehouse Supervisor).</li><li>Ensure that suppliers deliver the required materials, spare parts, and services on time for the factory.</li><li>Monitor the execution of purchase orders (order confirmation, anticipation of delivery dates, collection of necessary documents in advance, etc.) until reception in the warehouse.</li><li>Follow up with the freight forwarder for the customs clearance of all imported goods.</li><li>Track supplier performance and implement necessary corrective actions.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bac +2/+3 and initial experience in a similar role</p><ul><li>Rigor and method in work.</li><li>Strong customer service orientation.</li><li>Ability to work effectively in a team.</li><li>Ability to lead projects successfully.</li><li>Demonstrated experience in using Total Cost of Ownership (TCO) analysis, risk management, responsible sourcing, and supplier relationship management.</li><li>Excellent negotiation skills within cross-functional and international teams.</li></ul>
<p>JOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p><p>CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Ensures knowledge and understanding of OSHA regulations are up to date. Oversees all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example for guest relations.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting to the Industrial Resources (MI) entity within the MI-MG-SSE department, you will be responsible for the technical availability and proper electromechanical functioning of the production equipment at Safran Aircraft Engine Services Casablanca (SAESC). Working closely with the Maintenance Methods team and the Planner, you will ensure the site's industrial resources remain in operational condition.</font></font></p><p>Missions :</p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Preventive Maintenance: Carry out interventions according to the established maintenance plan to guarantee long-term reliability.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Corrective Maintenance: Respond promptly in case of breakdown, establish a precise diagnosis (search for electrical or mechanical faults) and estimate the machine downtime.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Business continuity: Propose and deploy secure temporary solutions to minimize production downtime while awaiting final repair.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reception & Installation: Actively participate in the assembly, adjustment and commissioning of new industrial equipment.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Performance optimization: Propose technical solutions (simple mechanical or electrical modifications) to improve the maintainability and reliability of equipment.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Multi-technical expertise: Ensuring maintenance interventions on hydraulic, pneumatic and electrical systems.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Support to service providers: Manage and provide technical support to external maintenance teams during specialized interventions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">CMMS traceability: Rigorously record all interventions in the CMMS to capitalize on history and enable performance analysis.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting: Ensure periodic reporting of activity to the MI Maintenance Supervisor.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Education: Minimum Bac+2 in electromechanics, Industrial Maintenance or equivalent.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience: Minimum 3 years in industrial equipment maintenance in a demanding environment.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical skills: Proficiency in reading blueprints (electrical, mechanical, hydraulic) and good knowledge of machine diagnostics</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Soft skills: Rigor, autonomy, responsiveness and technical curiosity.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Availability: Ability to provide technical assistance to the MI maintenance team when needed.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit: Strong team spirit and ability to communicate effectively with production operators.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Safety & Environment: Keen awareness of compliance with HSE rules (Lockout/Lockout/Lottery, wearing of PPE, sorting of industrial waste).</font></font></li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Experience an extraordinary and unique adventure within a large industrial group, with the agility and autonomy of an SME. Contract type: Permanent Local Contract. Your role: The metrology technician is a key link within the Quality Control department, whether the product is in the production phase or its final stage. As a Metrology Technician, your responsibilities will be as follows*: Manage the fleet of measuring instruments. Calibrate each component. Analyze the functionalities of the instruments and correct any anomalies. Select measurement methods and apply appropriate control techniques and methods. Analyze control data (measurements, readings, indicators, etc.). Prepare conformity, traceability, and quality monitoring control documents. Identify non-conformities and deviations, and perform preventive or corrective actions. Monitor and control the application of rules, procedures, and quality guidelines related to metrology. Provide technical support to colleagues. Carry out all tasks within the scope of their duties or as requested by their supervisor. *Non-exhaustive list</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >You have a Bachelor's degree in metrology/calibration and quality; You have a minimum of 2 years of experience in a similar position; You are proficient in: Computer tools (Excel, Word, PowerPoint); You have in-depth knowledge of aeronautical measurement equipment and the principles of metrology as well as knowledge of biology, chemistry and statistics; You are proactive and a hands-on person; You are comfortable communicating in French; Your interpersonal skills, your curiosity, but also your ability to be proactive and innovative will allow you to carry out your missions successfully and thrive in this position.</font></font></p><p></p></section>
<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY<br>Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.<br>CORE WORK ACTIVITIES<br>Monitoring Property Operations<br>• Monitors and ensures compliance with all Guidelines to Operations.<br>• Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).<br>• Ensures employees are working in a safe environment.<br>• Manages all period-end inventories.<br>Supporting Profitability and Revenue Goals<br>• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.<br>• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.<br>• Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.<br>• Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.<br>• Administers plans and actions to keep chargebacks and rebates to a minimum.<br>• Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.<br>• Manages employee hours.<br>• Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.<br>Supporting Human Resources Activities<br>• Promotes participation in property safety-related programs.<br>• Monitors employee attendance and records absences/tardiness.<br>• Promotes teamwork and employee morale.<br>• Keeps employees informed regarding new operational procedures, standards, or programs.<br>• Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).<br>• Ensures all employees have complete knowledge of emergency procedures.<br>• Encourages employee relations through gifts, parties, outings.<br>• Creates incentives that will promote better service and profit for the property.<br>• Assists operations manager in processing employee payroll weekly.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We're looking for a Senior Reservation Agent to join our team in Marrakech, Morocco on a full time, permanent basis.</p><p>In this role, you'll be at the heart of delivering exceptional travel experiences, ensuring accommodation, transport, activities and other travel services are secured accurately and efficiently across a diverse portfolio of destinations. Working closely with suppliers, operational teams and the Reservation Supervisor, you'll play a key role in supporting the smooth and profitable operation of our reservations function.</p><p>The team is supporting a growing and increasingly complex portfolio of trips, including destinations across Eastern Europe, the Nordics, Greenland and Iceland, while also taking on additional UK operational support. This role would suit someone who enjoys managing a high volume of bookings, building strong supplier relationships and confidently balancing multiple priorities in a fast-paced travel environment. You'll also provide day-to-day support to Reservation Agents, helping maintain high standards of accuracy and service across the team.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Experience within the tourism or hospitality industry, particularly within reservations, sourcing or supplier management</li><li>Knowledge of trip operations across FIT, tailor-made, MICE and/or small group travel</li><li>Experience working with DMCs and tourism suppliers</li><li>Strong ability to build and maintain supplier relationships while negotiating competitive rates and services</li><li>Experience using travel-related systems and Microsoft Office applications, including Excel</li><li>Strong written and verbal communication skills in both English and French (additional European languages are highly regarded)</li><li>Experience managing high-volume bookings, multiple competing priorities and complex operational requirements with exceptional attention to detail</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY<br>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Assisting in Management of Restaurant Team<br>• Handles employee questions and concerns.<br>• Monitors employees to ensure performance expectations are met.<br>• Provides feedback to employees based on observation of service behaviors.<br>• Assists in supervising daily shift operations.<br>• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.<br>• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.<br>Conducting Day-to-Day Restaurant Operations<br>• Ensures all employees have proper supplies, equipment and uniforms.<br>• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.<br>• Ensures compliance with all restaurant policies, standards and procedures.<br>• Monitors alcohol beverage service in compliance with local laws.<br>• Manages to achieve or exceed budgeted goals.<br>• Performs all duties of restaurant employees and related departments as necessary.<br>• Opens and closes restaurant shifts.<br>Providing Exceptional Customer Service<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Encourages employees to provide excellent customer service within guidelines.<br>• Handles guest problems and complaints, seeking assistance from supervisor as necessary.<br>• Strives to improve service performance.<br>• Sets a positive example for guest relations.<br>• Assists in the review of comment cards and guest satisfaction results with employees.<br>• Meets and greets guests.<br>Conducting Human Resource Activities<br>• Supervises on-going training initiatives.<br>• Uses all available on the job training tools for employees.<br>• Communicates performance expectations in accordance with job descriptions for each position.<br>• Coaches and counsels employees regarding performance on an on-going basis.<br>Additional Responsibilities<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Assists servers and hosts on the floor during meal periods and high demand times.<br>• Recognizes good quality products and presentations.<br>• Supervises daily shift operations in absence of Restaurant Manager.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
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Company culture : <p><strong>Meski Invest - Riva Industries</strong> demonstrates a highly balanced corporate culture, with <strong>collaboration</strong> as its leading dimension, fostering strong human relationships, teamwork and close leadership. This people-oriented culture is supported by a strong focus on <strong>structure and operational excellence</strong>, where processes, rigor and quality are key priorities. The company also values <strong>performance</strong> and achievement, while maintaining openness to <strong>innovation</strong> and new ideas. This balance creates a work environment that is both people-centered, demanding and growth-oriented.
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<br> Job : <p>Reporting to the SCRAP PREPARATION & TRANSFER MANAGER, control the raw material (scrap) during preparation.</p><br><br><p>As such, your missions will be:</p><br><br><p>• Control the raw material (scrap) during preparation, while respecting performance objectives and quality, H & S, environmental, and energy requirements, as well as all regulatory and standard requirements associated with the products.</p><br><br><p>• Ensure compliance with Quality, Health, Safety, Environment, and Energy (QHSEE) rules;<br>• Ensure the availability and conformity of all safety equipment for the individual and collective protection of employees;<br>• Control the quality of scrap during preparation;<br>• Estimate the quality percentage of scrap;<br>• Identify oversized scrap;<br>• Control the dimension of oxy-cut parts;<br>• Declare and separate suspicious material;<br>• Wear appropriate PPE (gloves, goggles, hearing protection, helmets, safety shoes, etc.)<br>• Ensure the good condition of the PPE provided and use them correctly;<br>• Comply with procedures, instructions, and guidelines regarding H&S and the environment;<br>• Contribute to the improvement of H&S and environmental performance;<br>• Contribute to environmental protection by respecting waste management and sorting procedures generated at your workstation;<br>• Report any environmental incident observed in your work area or other site areas to your supervisor<br> </p><br><br> <br> <br> Required profile : <p>Technical diploma (Bac+2 level equivalent).</p><br><br><p>• Knowledge of different types of scrap and their specificities.<br>• Mastery of quality control methods and current standards.<br>• Mastery of scrap qualities;• Mastery of scrap quality acceptance criteria;• Knowledge of different types of scrap and their specificities.<br>• Mastery of quality control methods and current standards.<br>• Mastery of scrap qualities;• Mastery of scrap quality acceptance criteria;• Good knowledge of the scrap preparation and treatment process;<br>• Knowledge of integrated management systems (ISO 9001/45001/14001) and 50001.<br>Behavioral Skills</p><br><br><p>• Team spirit and cooperation;<br>• Listening and communication skills;<br>• Rigor;<br>• Availability;<br>• Sense of responsibility<br> </p><br><br> <br><br> </div>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description Reporting to the Quality Manager, as Quality and Continuous Improvement Supervisor, you will be responsible for overseeing quality management and continuous improvement initiatives within our organization. You will play a key role in monitoring corrective actions, handling customer complaints, and implementing continuous improvement methodologies, with the aim of optimizing process performance and ensuring a work environment that meets quality and safety standards.</font></font></p><p>Responsabilit s</p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Quality Management System (QMS) Management: You will be responsible for managing internal quality processes within your assigned geographical area, ensuring their compliance with ISO standards and other certifications, and will supervise the application of quality procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitoring of quality audits and corrective actions: Organize and carry out internal audits in collaboration with the Quality Manager, identify non-conformities, propose corrective and preventive actions to maintain and improve processes.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Continuous Improvement: Implement and manage continuous improvement initiatives to optimize processes, reduce waste and improve business performance.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer complaint handling: Manage customer complaints using tools such as FMEA, 8D, 5M to analyze root causes and define effective corrective actions aimed at resolving problems and improving customer satisfaction.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training and raising awareness among teams: Train teams in good quality practices, the use of continuous improvement tools and the management of customer complaints, promoting a quality culture at all levels of the organization.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitoring quality indicators: Implement and monitor key performance indicators (KPIs) related to quality and continuous improvement, analyze performance and define actions to achieve quality objectives.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting and communication: Provide regular reports on the status of quality actions and continuous improvement, and ensure smooth communication with other departments (quality, safety, etc.).</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bac +2 or 3 diploma in quality, risk management, or similar field.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Significant experience in a similar role, ideally in an industrial environment or in quality management.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of quality standards (ISO 9001, EN 9100, PHONE_NUMBER, IATF, etc.) and associated tools for continuous improvement.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Skills in using customer complaint handling tools such as: FMEA, 8D, 5S, 5M (Failure Mode, Effects and Criticality Analysis).</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in managing continuous improvement and in managing corrective actions related to customer complaints.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication skills and ability to raise awareness among teams about the importance of quality and continuous improvement.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour, organisation and the ability to work autonomously and proactively.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>RESPONSIBILITIES</b>: - Supervises the maintenance of accounting records in accordance with applicable regulations and procedures - Supervises and coordinates all accounting operations (general, subsidiary, analytical) - Supervises cut-off entries, provisions, accrued expenses, and accrued income - Ensures the monthly closing of accounts in accordance with internal requirements (adherence to the closing schedule, preparation of balance sheet files, intercompany reconciliations, account analysis and reconciliation) - Ensures the required level of quality for processed files - Handles fixed asset and accounts receivable accounting - Manages the customs process for the payment of supplier invoices in accordance with applicable regulations - Prepares and verifies tax returns (VAT, withholding tax) - Ensures the compliance of returns with applicable tax regulations - Takes appropriate actions for the processing of invoices in cardboard format. - Communicates with representatives of client companies, banks, internal or external auditors - Monitors tax regulations and proposes necessary adjustments - Organizes and supervises the accounting team under their responsibility - Collaborates with statutory auditors and external auditors - Optimizes accounting processes in SAP - Optimizes closing processes (reducing delays, automation, improving reliability) - Proposes and implements improvements to the accounts payable process - Writes procedures, processes, operating methods, and work instructions - Participates in SAP development projects (version upgrades, deployments, harmonization of practices) - Complies with current procedures, operating methods, and work instructions - May be required to participate in other work/tasks at the request of their supervisor ACTIVITY AND PERFORMANCE INDICATORS: Activity indicators are defined in the associated processes and procedures; performance objectives are defined and communicated annually in line with the company's overall objectives. The incumbent develops and maintains dashboards for monitoring activity indicators, in collaboration with their superiors. They track the activity indicators defined in the associated processes and procedures. They propose corrective actions and improvement ideas to optimize existing processes and tools within the company. They actively contribute to the evolution of working methods to increase operational efficiency.</font></font></p><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Master's degree (Bac+5 level) in business management or finance</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum 8 years' experience in a similar position.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of SAP and Microsoft Office.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good communication and customer relations skills.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Personal Qualities: Rigor, team management, autonomy, customer/supplier relationship management, organizational skills, analytical mind, ability to work under pressure, adaptability.</font></font></li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The International Organization for Migration (IOM) is an intergovernmental organization, created in 1951, which occupies a leading position on the migration scene. With 157 Member States in addition to 10 other States with observer status, and with offices in more than 100 countries, it works closely with its governmental, intergovernmental and non-governmental partners to manage migration in a good order and under conditions that preserve human dignity, promote international cooperation on the migration scene, facilitate the search for practical solutions to migration problems and offer humanitarian assistance to migrants in need, including refugees and internally displaced persons. IOM has been present in Morocco since 2001 and opened the mission in Rabat in 2007.</p><p>Assist in the implementation and monitoring of protection and assistance to vulnerable Migrants unit project activities. Retrieve, compile, summarize, and present information/data on specific project topics. Monitor budget; verify availability of funds; obtain necessary approval and update budget related information. Support administrative coordination of project implementation, involving liaison with diverse organizational units and external parties to initiate requests, obtain necessary clearances, process and follow-up on administrative actions, etc. Draft status reports, identifying shortfalls in delivery and bringing them to the attention of the supervisor. Draft correspondence, reports, briefing notes, graphics, statistical tables, presentations and other forms of documentation. Organize meetings, workshops and training sessions. Respond to general information requests and inquiries; set up and maintain files/records. Perform other related duties as assigned.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>EDUCATION</h2><p>School diploma with four years of relevant experience; or, Bachelor s degree in political or social sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law or related fields from an accredited academic institution with two years of relevant professional experience.</p><h2>EXPERIENCE</h2><ul><li>Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organizations;</li><li>Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups; and,</li><li>Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage.</li></ul><h2>SKILLS</h2><ul><li>Experienced in the region of Middle East and North Africa;</li><li>Previous experience in project follow-up and monitoring;</li><li>Experience working with vulnerable groups is an advantage.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: State or Regional Massage License</p><p></p></section>
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Company culture : <p><strong>Ciments du Maroc</strong> stands out for a <strong>predominantly cooperative culture</strong>, where people, trust and the quality of working relationships play a central role. The company promotes a close management style based on support, empowerment and collective commitment. This collaborative foundation is complemented by equally meaningful <strong>innovation</strong> and <strong>organizational</strong> dimensions, supporting continuous improvement, adaptability and process rigor. Performance remains part of the culture, but in a more moderate and secondary way.
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<br> Job : <p>The Mechanical Team Leader is responsible for preventive and curative mechanical maintenance activities to improve the availability and reliability of the facilities in their area, in accordance with defined objectives and under the required health and safety conditions.</p><br><br><ul><li>Ensure strict adherence to health, safety, and environmental rules and instructions within their team and area of intervention</li><li>Initiate, organize, distribute, and supervise mechanical maintenance, overhaul, or repair work on production equipment, in accordance with given instructions and maintenance procedures</li><li>Organize and optimize the human and material resources needed to carry out maintenance work within the allocated deadlines</li><li>Ensure good coordination with planners, visitors, the lubrication supervisor, and production teams to guarantee operational continuity</li><li>Participate in identifying material needs for maintenance and contribute to spare parts inventory management</li><li>Implement corrective and preventive action plans to address malfunctions and breakdowns encountered on equipment</li><li>Participate in analyzing equipment malfunctions (root causes, lessons learned) and propose technical improvements</li><li>Provide regular reporting on their activity (MTTR, MTBF indicators) to supply necessary information for hierarchical decision-making</li><li>Perform acceptance and quality control of work carried out by subcontractors</li></ul> <br> Required profile : <p>DUT / BTS / Bachelor's Degree in Mechanical Engineering</p><br><br><p>5 years of experience in heavy industry</p><br><br><p>Knowledge of industrial equipment mechanics;</p><br><br><p>Knowledge of preventive maintenance basics; Lubrication and hydraulics;</p><br><br><p>Knowledge of materials science; Mechanical manufacturing.</p><br><br><p>Languages: Fluent in Arabic and French. English desirable</p><br><br><p>Expected qualities:</p><br><br><ul><li>Leadership and team management: ability to organize, motivate, and supervise a technical team in the field</li><li>Analytical skills and technical curiosity: aptitude for diagnosing breakdowns and proposing sustainable improvement solutions</li><li>Strong communication skills: good interpersonal skills for effective coordination with different departments</li><li>Rigor and organizational skills: rigorous planning of interventions and adherence to procedures</li><li>Stress management: ability to maintain team performance in emergency or unplanned shutdown situations</li></ul> <br><br> </div>
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<b>Job Purpose</b> <br><p><span><span><span>To act as the focal point for customers/Agents/GSAs in terms of product and services inquiries, complaints, flight alerts and disruptions across the entire network.</span></span></span></p><br><br><br><p><span><span><span>Assists in monitoring systems, identifies and resolves problems and supports in executing action plans to increase sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.</span></span></span></p><br><br><br><b>Key Result Responsibilities</b> <br><ol><li><span><span><span><span><span>Acts as the first contact for customers/travel agents/GSAs with respect to inquiries, information, different types of requests, complaints, etc. and ensures all communication and exchanged information are in line with Company’s standards. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Supports the Contact Center teams by responding to inquiries raised from different channels such as: calls, website, email, social media, online chat and messaging applications.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Assesses customers’/travel agents’ needs and channels them in the right direction ensuring timely and satisfactory closures of their cases. Follows up with customers/travel agents and internal departments as necessary.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Provides accurate information about products and services including policies, tickets, reservation, ancillaries, onboard products and services.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Assists in handling special class bookings related to FAM trips, barter tickets, incentives, complimentary tickets as per the agreed policies and procedures and coordinates with all stakeholders to take the necessary approvals and validations.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Supports travel agents on system related matters including activation/deactivation of accounts, creation of users, password resets, etc. Coordinates with the relevant stakeholders and escalates any issues as and when necessary.</span></span></span></span></span></li></ol><br>.
<br><ol><li><span><span><span><span><span>Assists in handling delayed, cancelled and disrupted flights cases, in a timely and professional manner in terms of connection inquiries, availability of alternate flights, and hotel accommodation for long transits. Coordinates with Operations/Dispatch on necessary changes and approvals. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Assists in sending flight disruption alerts and notifications to customers and all stakeholders using SMS and email alerts; rectifies misconnections in case of cancellations, delays and early departures by coordinating with Operations/Transfer Desk.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Develops/maintains effective and good relationships with other departments and stakeholders to ensure their support when needed. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Keeps abreast with market trends in sales and customer services; conducts customer surveys as needed and recommends implementations to improve performance and enhance customers’ experience.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Performs any additional responsibilities as advised by the Supervisor/Line Manager.</span></span></span></span></span></li></ol><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span><span><span><span>High School/Diploma or equivalent; Bachelor degree in a related stream is preferred.</span></span></span></span></li><li><span><span><span><span>Capable of using technology systems and tools; proficient in Microsoft Office.</span></span></span></span></li><li><span><span><span><span>Fluent in English, Frensh & Arabic Languages .</span></span></span></span></li></ul><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>2+ years of related working experience in a similar role in customer service or support in any service industry, preferably in aviation.</span></span></span></span></span></li><li><span><span><span><span><span>Possesses effective communication skills.</span></span></span></span></span></li><li><span><span><span><span><span>Cost-oriented, possesses effective persuasive and problem-solving skills.</span></span></span></span></span></li><li><span><span><span><span><span>Employs technical expertise and interpersonal relations to execute new initiatives and achieve objectives.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of understanding customers’ needs and directing them in the right channel.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></span></span></span></span></li><li><span><span><span><span><span>Ability to work for long hours and under pressure.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>
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Job : <p><strong>GENERAL MISSION</strong></p><br><br><p>Ensure the smooth running of students' daily life outside of studies, by ensuring their well-being, safety, and personal growth, and by promoting an environment conducive to learning and personal development for students.</p><br><br><p><strong>MAIN MISSIONS</strong></p><br><br><p>- Design, coordinate, and supervise educational, cultural, artistic, sports, and extracurricular activities, in line with the institution's project guidelines;<br>- Develop and manage partnerships with associations, cultural institutions, sports organizations, and other external bodies related to the institution's activities;<br>- Represent the institution during visits from delegations, partners, parents, and external visitors, ensure their welcome, and promote the High School's projects and values;<br>- Propose and implement the organization and operation of the boarding school in accordance with the pedagogical project's objectives;<br>- Ensure the presence and availability of educational teams for boarding students, oversee their support, and guarantee the quality of their care;<br>- Supervise the work of the General Boarding School Supervisor and Educational Advisors to ensure pedagogical and educational follow-up and the well-being of students;<br>- Guarantee the supervision of boarding students, ensure compliance with internal regulations, and intervene in cases of conflicts, disciplinary situations, or any incident requiring intervention;<br>- Coordinate the actions of various departments in response to the specific needs of students (psychological support, medical follow-up, educational support, etc.);<br>- Supervise the functioning of the Documentation and Information Center (CDI), ensure the quality of services provided to users, and promote its development based on students' educational needs;<br>- Oversee the institution's documentation policy, particularly the selection, acquisition, renewal, and enhancement of documentary and educational resources;<br>- Implement management procedures and internal regulations related to school life, the CDI, and the boarding school, and ensure their application (internal regulations, CDI regulations, documentation charter, user guides, etc.);<br>- Participate in the institution's governance bodies, particularly the Management Board, the Pedagogical Council, and Disciplinary Councils.</p><br><br> <br> Required profile : <p><strong>KNOWLEDGE</strong>:</p><br><br><p>• Higher education (Master's degree or equivalent) ideally in Management or Educational Sciences;<br>• At least 5 years of managerial experience in education, preferably in supervising adolescents;<br>• Excellent interpersonal and communication skills;<br>• Availability and flexibility to be present during evenings and weekends as required by the boarding school.</p><br><br><p><strong>SKILLS</strong>:</p><br><br><p>• Project management;<br>• Administrative management;<br>• Organization of activities and schedules;<br>• Logistics management;<br>• Knowledge of internal regulations and disciplinary procedures;<br>• Conflict management and mediation;<br>• Safety and first aid;<br>• Relations with service providers and partners.</p><br><br><p><strong>PERSONAL ATTRIBUTES</strong>:</p><br><br><p>• Empathy and active listening;<br>• Kindness;<br>• Communication;<br>• Leadership;<br>• Autonomy;<br>• Discretion and confidentiality.<br></p><br><br> <br><br> </div>