CSS developer Jobs in Morocco 2026

0 to 0 years Bayt

Documentary Methodology (H/F) | Rabat (Morocco)

On-site - Morocco 18 July 2026

Administration

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Alten Maroc is defined by a deeply collaborative culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent. This environment is enhanced by a strong drive for innovation, encouraging creativity, initiative, and experimentation across projects. A structured and disciplined organization ensures efficiency, rigor, and quality in engineering delivery. Performance and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. Job : The various tasks assigned will be: - CR meeting key user / business convergence / presentation  - Summary file of Key Users Seminar needs, F2F, RAP - Needs expression file (excluding MOA activity) - Tool evolution sheet - Scoping file, status report, impact analysis on a given subject (excluding MOA activity) - Deployment file (communication support, user manual, deployment training, user support, etc.) - Meeting minutes - Governance meeting minutes  - Summary file prepared and presented - CR user interviews & presentation/convergence meetings  - Session management: session created - animation of the participant list (invitation/reminder emails) - session closure with engineering school - Training support updated - Meeting minutes to follow up on training (feedbacks, sending to participants) Required profile : <ul><li>V3P and Leap100 documentary milestone tracking</li><li>Technical Documentation Operation</li><li>Derivative version management</li><li>Rules for producing Documentation</li><li>Technical Definition PF/UB Vehicle</li><li>Documentary structure</li><li>ASSEMBLES composition</li><li>Nomenclature after Series Documentation</li><li>Nomenclature before Series Documentation</li><li>PG, DNO, One Dictionary</li><li>General principles of eBOM Technical Documentation</li><li>Vehicle diversity: ONE TCS</li><li>TCS compliance</li><li>Part diversity: Commonality in eBOM - Technical Definition</li><li>Rules for data sharing with partners</li><li>3D Experience WEB (Engineering modules)</li><li>Administer the repositories for its scope</li><li>Fundamentals of the process approach</li><li>Operational unifying processes</li><li>Relational qualities and excellent communication skills:</li><li>Good level of English and French</li><li>Diplomacy towards users in all situations</li><li>Rigor, sense of organization and priority management</li></ul> </div>

0 to 0 years Naukri Gulf

Customer Support Consultant

On-site - Morocco - Rabat 4 June 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"> Who we are? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let s see what it takes. What you will do: <ul> <li>Deliver outstanding customer support via emails and calls;</li> <li>Follow internal procedures and SOPs;</li> <li>Collaborate with internal teams to ensure efficient issue resolution;</li> <li>Handle sensitive customer data with care and security;</li> <li>Apply the latest and greatest customer happiness practices;</li> <li>Maintain deep understanding of client solutions and meet KPI;</li> <li>Communicate with developers and cross-functional specialists.</li> </ul> What you need to succeed in this role: <ul> <li> Excellent German and English language skills (at least C1 level for both speaking and writing); </li> <li> 6 12 months of experience in customer support; </li> <li>Strong analytical thinking and research skills;</li> <li>Positive, proactive and responsible attitude;</li> <li>Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).</li> </ul> Benefits: <ul> <li>Fixed schedule: Monday Friday, 10 AM 6 PM UTC;</li> <li>Opportunity to cooperate fully remotely;</li> <li>Inclusive international environment;</li> <li>Compensation in USD;</li> <li>Rewards for referring friends;</li> <li>Balance between project workload and personal time, but also internal health policy;</li> <li>Responsive leadership interested in your development and long-lasting cooperation;</li> <li>Greenhouse conditions for self-development;</li> <li>A culture built on trust, with no time-tracking requirements.</li> </ul> *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn . So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . </div></section>

0 - 2 Years Naukri Gulf

Service Desk Agent Italian / French

On-site - Morocco - Boulemane 22 July 2026

Customer Service

The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.Role Responsibilities<ul><li>Identify issues, investigate root causes and recommend solutions to reported problems</li><li>Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail</li><li>Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance</li><li>May prepare help desk incident reports and assist in hardware and software evaluation</li><li>Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.</li></ul>Desired Candidate Profile<ul><li>University education, preferably technical degree or Microsoft certifications;</li><li>Up to two years experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;</li><li>Experience of providing remote IT support;</li><li>Excellent communication and customer service skills;</li><li>Fluency in Italian and French Languages;</li><li>Flexibility to work shifts if required.</li></ul>

0 to 0 years Naukri Gulf

Data Engineer SQLI

On-site - Morocco - Rabat 13 July 2026

Information Technology

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Job Description <div> As a Data Consultant, you will join a Scrum team and focus on a specific functional area. Your role will be to contribute to data projects by providing your expertise on the following tasks: Participate in the execution of all business projects; Handle correction requests arising from incidents or anomalies; Participate in the self-training and skills development of the development team; Apply best practices and development standards; Implement DevOps methodologies; Contribute to usage estimates and release planning; Contribute to delivery automation ; Develop and document your code; Work within a Scrum team (Product Owner, Developers, QA, Support).</div></div></section><section>Desired Candidate ProfileQualifications <div> Experience in distributed systems architecture, Big Data, Scala/Java (experience in one of the two languages is required), Big Data ecosystem (Hadoop, Spark, Apache Kafka, Avro...), Proficiency in CI/CD and deployment and orchestration tools (Jenkins, GitLab, Kubernetes, Docker, Ansible), Fundamental concepts of Kafka, NoSQL databases (Cassandra, BigTable), Search engines (Elastic Search...)</div></section>

0 to 0 years Bayt

Room Controller

On-site - Morocco 17 July 2026

Hospitality & Tourism

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa. ESSENTIAL FUNCTIONS <ul><li>Assigning rooms for all arrivals, with considerations of the estimated time of arrivals, personal guest preferences and stay history. Special focus on Elite guests and other VIP guests  </li></ul> <ul><li>Handling and managing “Queue” Rooms </li><li>Coordinating with Housekeeping to track readiness of rooms for check-in </li><li>Running daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy </li><li>Keeping track of changes on room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping </li><li>Working closely with Reservations department to get the Arrival time  </li></ul> <ul><li>Assigning Group arrivals and updating the group resume. </li><li>Clearing departures and back to back rooms Reviewing and preparing for early check-ins, express and late check-out requests from guests and providing guidance to teams based on occupancy and arrival patterns </li><li>Liaise with Housekeeping to prepare showrooms for sales & marketing needs </li><li>Communicate with Finance Department for any pending account, Open Folio, PM and follow up with any pending payment. </li><li>Raising the manual requisition and Birchstress PO/REQ </li></ul> <ul><li>Maintains inventory of the department stationary at the end of the month for proper stock keeping and usage.  </li><li>Daily review the next three days arrivals detail report with FDM / FOAM to make proper arrangement for the rooms. </li><li>Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. </li><li>Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. </li><li>Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.  </li></ul> <ul><li>Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift of both own and the Guest Relations Officer. </li></ul> <ul><li>Works harmoniously and professionally with co-workers and supervisors.  </li><li>Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Makes confirmation for guest with regards to their booking </li></ul> <ul><li>Can answer guest calls and direct them appropriately in the absence of a Communications Operator.  </li></ul> <ul><li>Must be familiar with Four Seasons Hotels & Resorts standard training manual and service culture.  </li><li>Daily review the next three days arrivals detail report with FDM / FOAM to make proper arrangement for the rooms.  </li></ul> NON-ESSENTIAL FUNCTIONS <ul><li>All information should be in confidential. </li><li>Set up good relationship with all the department of the hotel, and keep smooth working  </li></ul> <ul><li>Ensures high standards of personal presentation and grooming. </li></ul> <ul><li>Exercises responsible behavior at all times and positively representing the hotel and Four Seasons. </li></ul> <ul><li>Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. </li></ul> <ul><li>Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, Executive Club and lobby coverage.  </li></ul> <ul><li>Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. Ensures the driveway are well maintained and properly manned at all times.  </li><li>Carries out any other reasonable duties and responsibilities as assigned. </li></ul> KNOWLEDGE AND SKILLS. Education <ul><li>College graduate or Certificate in Hotel Management. </li></ul> Experience  <ul><li>Minimum one year working experience in similar 5-star hotel OR minimum two year working experience as Front Desk Guest Relations Officer  </li></ul> </div>

0 to 0 years Bayt

Senior Python Data Scraping Engineer

Remote - Morocco 18 June 2026

Other

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Mindrift is looking for highly skilled Senior Python Data Scraping Engineers to join the Tendem project and drive specialized data scraping workflows within our hybrid AI + human system. In this role, as an AI Pilot – that’s how we refer to this role at Mindrift – you’ll collaborate with Tendem Agents that handle repetitive tasks, while you provide critical thinking, domain expertise, and quality control to deliver accurate and actionable results. This part-time remote opportunity is ideal for technical professionals with hands-on experience in web scraping, data extraction and processing. What We Do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. This is a freelance role for a Tendem project. As a Senior Python Data Scraping Engineer , you'll handle data scraping tasks requiring technical precision for web extraction and processing, utilizing various tools such as our provided Apify and OpenRouter alongside your own resourceful approaches. Key Responsibilities: Own end-to-end data extraction workflows across complex websites, ensuring complete coverage, accuracy, and reliable delivery of structured datasets. Leverage internal tools (Apify, OpenRouter) alongside custom workflows to accelerate data collection, validation, and task execution while meeting defined requirements. Ensure reliable extraction from dynamic and interactive web sources, adapting approaches as needed to handle JavaScript-rendered content and changing site behavior. Enforce data quality standards through validation checks, cross-source consistency controls, adherence to formatting specifications, and systematic verification prior to delivery. Scale scraping operations for large datasets using efficient batching or parallelization, monitor failures, and maintain stability against minor site structure changes. Requirements: At least 5+ years of relevant experience in data engineering, web scraping, automation, or software development (required). Bachelor’s or Master’s Degree in Engineering, Applied Mathematics, Computer Science, or related technical fields is a plus. Candidates should have a strong technical foundation and practical experience with scripting, automation, and AI-assisted workflows. We are looking for specialists who can solve non-trivial problems, work confidently with LLMs, and systematically collect, structure, and validate data from diverse sources. A methodical, detail-oriented approach and the ability to work independently are essential. Strong experience in Python web scraping (BeautifulSoup, Selenium or similar), including dynamic content (JS, AJAX, infinite scroll) and APIs via proxies Proven ability to extract data from complex structures (hierarchies, archived pages, inconsistent HTML) Solid background in data cleaning, normalization, and validation, delivering structured datasets (CSV, JSON, Google Sheets) Demonstrated experience handling anti-bot mechanisms and dynamic site structures at scale Experience with cloud infrastructure (AWS or equivalent) and containerization (Docker) as part of real workflows Hands-on experience with LLM frameworks (LangChain, OpenRouter, or similar) applied to automation tasks Strong attention to detail and commitment to data accuracy Self-directed work ethic with ability to troubleshoot independently A link to GitHub is a plus English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active. Compensation On this project, contributors can earn up to $25 per hour equivalent , depending on their level and pace of contribution. Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements. </div>

0 to 0 years Bayt

Senior Python Data Scraping Engineer

Remote - Morocco 29 May 2026

Other

0 to 0 years Naukri Gulf

SAP QA Test Engineer SQLI

On-site - Morocco - Rabat 13 July 2026

Information Technology

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Job Description <div> Main mission The SAP testing engineer is responsible for the functional and technical validation of SAP solutions implemented within the company. They ensure that developments, customizations, and integrations meet business requirements and guarantee system quality before production deployment. Responsabilit s <ul> <li> Participate in the analysis of business needs and the drafting of test plans. </li> <li> Design, execute and automate functional tests on the SAP modules concerned (e.g. FI, CO, MM, SD, PP, HCM). </li> <li> Identify, document and track anomalies detected in the test management tool (e.g. Jira, HP ALM, TestRail). </li> <li> Collaborating with development teams and key users to understand business processes and validate fixes. </li> <li> Participate in integration, regression and user acceptance testing (UAT). </li> <li> Contribute to the implementation and improvement of testing strategies and methodologies. </li> <li> Ensure traceability between requirements, test cases and results obtained. </li> <li> Write test reports and validation summaries.</li></ul></div></div></section><section>Desired Candidate ProfileQualifications <div> Technical skills required <ul> <li> Good knowledge of one or more SAP modules (FI/CO, MM, SD, PP, HCM, BW, etc.). </li> <li> My mastery of testing tools (HP ALM, Jira/XRay, SAP Solution Manager Test Suite, etc.). </li> <li> Knowledge of SAP Fiori / S/4HANA is appreciated. </li> <li> Knowledge of test automation (SAP TAO, Worksoft Certify, Tosca, UFT, or Selenium). </li> <li> Good understanding of business processes and inter-module integrations. </li> <li> Ability to read and understand functional and technical specifications. </li> </ul> Comp tences soft skils : <ul> <li> Rigour and attention to detail. </li> <li> Analytical mind and problem-solving skills. </li> <li> Good interpersonal skills and ability to work in a team with tradespeople and technology. </li> <li> Organization and autonomy. </li> <li> Clear communication, both oral and written. </li> </ul> Search profile <ul> <li> Education: Bachelor's degree +3 to Master's degree in computer science, information systems or equivalent. </li> <li> Experience: Minimum 2-5 years in testing on SAP environment (more for a senior position). </li> <li> Languages: Professional English required (exchanges with international teams).</li></ul></div></section>

1 - 5 Years Naukri Gulf

Project Manager EDI

On-site - Morocco - Boulemane Wednesday

Information Technology

Within the framework of a strategic project for one of our major Nearshore clients, we are looking for an EDI Project Manager capable of ensuring the interface between the Supply Chain business needs, IT teams, and EDI solutions. You will be at the heart of EDI system evolution projects, with a strong dimension of steering, coordination, technical expertise, and MCO (Maintenance in Operational Condition).Your main missions:EDI Project Steering<ul><li>Steer EDI projects from end to end: technical migrations, integration of new flows, opening of connections.</li><li>Coordinate different stakeholders: business / Business Units, IT teams, CIOs, and EDI providers.</li><li>Steer the provider: follow-up instances, evolution requests, service quality, and SLA compliance.</li></ul>Design & Implementation<ul><li>Analyze functional needs and draft technical specifications.</li><li>Design and perform flow mappings.</li><li>Configure and implement new EDI messages.</li><li>Organize and coordinate testing phases: Unit Testing, non-regression, and business acceptance.</li><li>Steer production rollouts and support changes.</li></ul>MCO & Support N3<ul><li>Daily supervision of EDI flow generation and integration.</li><li>Ensure corrective and evolutionary maintenance of the EDI catalog.</li><li>Handle complex incidents and high-impact anomalies.</li><li>Guarantee continuity and quality of service.</li></ul>Desired Candidate Profile<ul><li>You have significant experience in EDI environments, ideally in Supply Chain / Retail / Mass Distribution contexts.</li><li>You have mastered:</li><ul><li>EDIFrance / WebEDI / EDIConnect solutions</li><li>The design and mapping of EDI flows</li><li>The steering of technical projects</li><li>Testing and acceptance phases</li><li>MCO and Level 3 support</li><li>The coordination of providers and business/IT teams</li></ul><li>You are recognized for your rigor, your coordination skills, and your sense of service.</li><li>You know how to operate in a multi-stakeholder environment and take charge of complex technical subjects while maintaining a project vision.</li></ul>

0 to 0 years Naukri Gulf

Housekeeping

On-site - Morocco - Boulemane 22 June 2026

Sales

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">POSITION SUMMARY Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the Do Not Disturb' list. Complete required Housekeeping paperwork. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</div></section><section>Desired Candidate ProfileEducation: high school diploma or G.E.D. equivalent.Related Work Experience: At least 1 year of related work experience.Supervisory Experience: No supervisory experience.License or Certification: None</section>

10 - 15 Years Naukri Gulf

Purchasing Manager

On-site - Morocco - Boulemane 30 July 2026

Logistics, Supply Chain & Procurement

In line with Safran Purchasing's strategy, the Purchasing Manager Operational Support and IT leads the Operational Support Department. They define the strategy, ensure the performance and transformation of Purchasing support activities, develop the service portfolio by integrating new activities, and improve economic performance through process optimization and digitalization. They are also responsible for the process of providing Safran Maroc's IT resources in coordination with the IT department.Main Missions1. Department Strategy and Governance:<ul><li>Defines the orientations, priorities, and objectives of the department in line with Safran Purchasing's strategy.</li><li>Leads governance, ensures the achievement of quality, cost, deadline, and compliance objectives, and reports on performance and risks.</li></ul>2. Development and Integration of New Activities:<ul><li>Defines the development strategy for the activity portfolio and identifies services to be pooled or transferred.</li><li>Evaluates integration conditions and supervises transition, startup, and stabilization phases.</li></ul>3. Economic Performance and Process Optimization:<ul><li>Drives economic performance improvement through process simplification, standardization, and optimization.</li><li>Monitors costs, productivity gains, and improvement plans.</li></ul>4. Management of Purchasing Operational Support Activities:<ul><li>Supervises transactional, administrative, and purchasing application support activities.</li><li>Ensures compliance with procedures, service commitments, and regulatory requirements, and validates non-production purchase orders within delegation limits.</li></ul>5. Digital Transformation:<ul><li>Defines and manages the department's digital roadmap.</li><li>Oversees the deployment of automation, RPA, data, and reporting solutions.</li></ul>6. Relations with Safran Purchasing and Client Companies:<ul><li>Acts as the interface with Safran Purchasing, international hubs, client companies, and internal clients.</li><li>Facilitates performance reviews, manages service commitments, and improvement plans.</li></ul>7. Safran Maroc Information System:<ul><li>Manages the IT resource provision process in coordination with the IT department.</li><li>Oversees IT support and ensures the availability, service continuity, and security of IT resources.</li></ul>8. Management, Skills, and Capitalization:<ul><li>Manages activity managers, develops skills, and participates in recruitment.</li><li>Ensures knowledge capitalization and business continuity.</li></ul>9. Budget, Risks, and Internal Control:<ul><li>Participates in budget preparation and manages expenses within their perimeter.</li><li>Manages operational and compliance risks, and ensures the application of internal control and audit follow-up.</li></ul>Desired Candidate ProfileHigher education BAC+5 in purchasing, supply chain, management, engineering, information systems, or equivalent field, with at least 10 years of experience in management and transformation functions.Proven experience in directing a department, a shared services center, or an international perimeter, with management of activity managers and leadership of complex organizations.Mastery of Purchasing and P2P processes, shared services models, operational governance, internal control, and risk management.Ability to define a strategy, build and defend business cases, arbitrate resources, and drive economic performance, productivity, and cost reduction.Good understanding of IT issues, particularly regarding user support, infrastructure, authorizations, service continuity, and IT security.Demonstrated experience in digital transformation, process optimization, automation, data, and the management of cross-functional or international programs.Assertive leadership, strong negotiation, influence, and change management skills, with professional proficiency in French and English.

3 - 8 Years Naukri Gulf

EDI Project Manager (H/F) Nearshore

On-site - Morocco - Boulemane Thursday

Information Technology

Within the framework of a strategic project for one of our major Nearshore clients, we are looking for an EDI Project Manager capable of ensuring the interface between the business needs of the Supply Chain, the IT teams, and the EDI solutions. You will be at the heart of EDI system evolution projects, with a strong focus on piloting, coordination, technical expertise, and MCO (Maintenance in Operational Condition).Your main missions:EDI Project Management<ul><li>Pilot EDI projects from end to end: technical migrations, integration of new flows, connection openings.</li><li>Coordinate the various stakeholders: business units, IT teams, CIO office, and EDI service providers.</li><li>Manage the service provider: follow-up instances, evolution requests, service quality, and SLA compliance.</li></ul>Design & Implementation<ul><li>Analyze functional requirements and draft technical specifications.</li><li>Design and implement flow mappings.</li><li>Configure and implement new EDI messages.</li><li>Organize and coordinate testing phases: unit testing, non-regression, and business acceptance testing.</li><li>Pilot production deployments and support change management.</li></ul>MCO & L3 Support<ul><li>Oversee the daily generation and integration of EDI flows.</li><li>Ensure the corrective and evolutionary maintenance of the EDI catalog.</li><li>Handle complex incidents and high-impact anomalies.</li><li>Guarantee continuity and quality of service.</li></ul>Desired Candidate ProfileYou have significant experience in EDI environments, ideally within Supply Chain / Retail / Large Distribution contexts.You master in particular:<ul><li>EDIFrance / WebEDI / EDIConnect solutions</li><li>The design and mapping of EDI flows</li><li>The management of technical projects</li><li>Testing and acceptance phases</li><li>MCO and Level 3 support</li><li>The coordination of service providers and business/IT teams</li></ul>You are recognized for your rigor, your coordination skills, and your service orientation. You know how to operate in a multi-stakeholder environment and take charge of complex technical subjects while maintaining a project vision.

1 - 5 Years Naukri Gulf

Automation and BI Consultant

On-site - Morocco - Boulemane 13 July 2026

Information Technology

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">For one of our clients, we are looking for a Consultant in Automation and Business Intelligence (BI) responsible for maintaining and evolving a set of Excel tools used daily by business teams for performance monitoring and reporting. Your missions: Maintain and evolve multi-user Excel tools consolidating data from multiple source systems. Automate end-to-end processing chains (data loading, transformation, and restitution) using VBA and Power Query. Design dashboards and summaries to facilitate decision-making. Gather user needs, clarify them, and translate them into concrete solutions. Control data quality to ensure reporting reliability. Support tool adoption: training, support, and continuous improvement. Test and validate developments.</div></section><section>Desired Candidate Profile<h2>Qualifications</h2><h3>Essential Skills</h3><ul><li>Advanced proficiency in Microsoft Excel and VBA development.</li><li>Good knowledge of Power Query.</li><li>Good knowledge of the Microsoft Power Platform: Power BI, Power Automate, and Power Apps.</li><li>Ability to analyze business needs and translate them into efficient and adapted automation solutions.</li><li>Excellent communication and user needs gathering skills.</li></ul><h3>Appreciated Skills</h3><ul><li>Experience in data visualization, particularly with Python and/or advanced chart development in Excel.</li><li>Experience in AI-assisted development and the use of tools such as Microsoft Copilot or equivalent solutions.</li><li>Knowledge of REST APIs and their integration into business solutions.</li><li>Experience with the Microsoft Power Platform (Power BI, Power Automate, Power Apps).</li></ul><h2>Technical Environment</h2><ul><li>Microsoft Excel and VBA</li><li>Power Query</li><li>SharePoint (SharePoint Lists)</li><li>Microsoft Power Platform: Power BI, Power Automate, Power Apps</li></ul><h2>Languages</h2><ul><li>Very good level of French</li><li>Very good level of English</li></ul></section>

Bayt

Account Executive

Remote - Morocco 30 May 2026

Sales

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About Huzzle At Huzzle, we connect exceptional sales talent with leading companies across the UK, US, Canada, Europe, and Australia. Our clients range from high-growth startups to established tech platforms across SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a core member of their team—giving you real ownership, career growth, and long-term stability. About the Company Our client is a results-driven AI marketing agency that specializes in local lead generation for high-stakes professional service firms, including legal, medical, and home services industries. Founded in 2014, the team bridges the gap between engineering discipline and strategic marketing to help local businesses outrank national brands. They provide an integrated suite of services, including AI-driven search engine optimization, adaptive PPC management, and sophisticated digital transformation tools designed to turn discovery into high-intent bookings and calls. Operating as a forward-thinking scale-up, the company focuses on "Midnight AI" systems that optimize visibility across Google Maps, organic search, and emerging AI recommendation engines. The culture is built on transparency, measurable outcomes, and a calm, disciplined approach to innovation. By joining this collaborative team, you will work at the intersection of traditional search and the new era of AI-driven marketing, delivering high-impact growth for clients who rely on steady inbound lead flow to thrive. Job Summary This company is a performance marketing agency building the "Agency of the Future" by leveraging AI to dominate the Answer Engine era. While traditional agencies are focused solely on Google rankings, this team ensures clients are cited inside ChatGPT, Perplexity, and Gemini. We are looking for a high-performing closer to lead our revenue function. You will sell directly to business owners and managing partners of firms generating $1M+ in annual revenue. This is a role for a strategic thinker who understands that modern businesses need high-margin, AI-driven solutions rather than outdated agency deliverables. Key Responsibilities Owning the full closing cycle, taking 7–10+ qualified calls per week across all US time zones. Managing and coaching a front-end appointment setter, listening to call recordings daily to identify drop-off points and running live role-play sessions. Handling complex objections regarding ROI and differentiation without the use of a script. Conducting daily video syncs with leadership to review pipeline health and priorities. Providing consistent End-of-Day (EOD) and End-of-Week (EOW) reports on revenue closed, close rates, and setter performance. Scaling the performance of the sales function as the agency grows, with a target of $20,000+ in new contracts closed per month. 💰 Competitive base retainer plus uncapped commission 🌎 Fully remote work environment 📈 Compounding commission structure on multi-month contracts 🚀 Opportunity to lead the sales function of an AI-first agency 🎯 High-growth potential with total compensation realistic targets of $11k–$14k/mo by month 6 ⚡ Flexible hours with a focus on output over clock-watching +2 years of experience closing high-ticket services in a digital marketing, agency, or SaaS environment. Proven track record of selling directly to business owners and managing partners in service-based industries (Law, Medical, Home Services). Ability to speak fluently about revenue, leads, and ROI rather than just "deliverables. " Experience managing or coaching appointment setters to improve top-of-funnel health. High level of self-discipline and the ability to operate in a remote, founder-led startup environment without micromanagement. Availability to cover core US hours (8am–7pm CST) to support prospects from EST to PST. </div>

1 - 6 Years Naukri Gulf

Works Engineer

On-site - Morocco - Boulemane 17 August 2026

Engineering

Participate in the construction and renovation of infrastructure serving the territories. Join a Group in full development in France and internationally (4 billion euros in turnover). Integrate a company composed of nearly 23,000 men and women united around 3 strong values: unity, transparency, and ambition. Accept to live a rich experience by joining teams of passionate people.We are looking for a passionate Works Engineer (H/F) to supervise and coordinate our construction projects. As a Works Engineer, your main mission would be to guarantee the results of your sites through planning, organization, procurement, and monitoring of sites in terms of cost, quality, deadlines, and safety.Your responsibilities will be to ensure monitoring on the detailed aspects below:1 Quality, Health, Safety, Environment<ul><li>Leads site meetings concerning safety, quality, and environmental points in accordance with his hierarchy's instructions;</li><li>Writes or participates in the drafting of QHSE instructions and ensures the application of rules (PPSPS, PAQ, PAE...) through execution procedures;</li><li>Informs the QSE Manager of dysfunctions encountered;</li><li>Handles non-conformities and implements adequate corrective actions;</li><li>May be responsible for QHSE onboarding of new employees on site;</li><li>Participates in accident and dangerous situation analyses;</li><li>Conducts QHSE site visits.</li></ul>2 Study of the file / Preparation / Site Monitoring / Acceptance and End of Site:<ul><li>Ensures the management of one or more sites;</li><li>Assists the Works Director in responding to calls for tenders;</li><li>Receives, studies, and analyzes market elements (plans, profiles);</li><li>Coordinates execution studies (plan, calculation notes, profile);</li><li>Develops the detailed site budget (material volume, necessary human and material resources);</li><li>Makes authorization requests and obtains the necessary documents for site setup;</li><li>Drafts execution methods and procedures with his site manager;</li><li>Organizes document control for sites;</li><li>Consults service providers (suppliers, subcontractors), places orders, and gives instructions to subcontractors;</li><li>Sets objectives with site managers: team constitution, development of team scheduling to ensure business continuity;</li><li>Monitors site activity;</li><li>Evaluates the quality of services provided by different stakeholders (subcontractors and suppliers);</li><li>Controls the production and quality of as-built plans;</li><li>Ensures the administrative and financial management of sites (accounting, monitoring of customer and supplier invoicing);</li><li>Manages the interventions of surveyors and laboratory technicians;</li><li>Participates in the acceptance of the work in the presence of the client and the works director.</li></ul>TECHNICAL SKILLSYou demonstrate:<ul><li>Mastery of office tools and specific software (autocad, Project);</li><li>Budgetary control;</li><li>Knowledge of the Group's common procedures in terms of HQSE;</li><li>Ability to analyze a technical file.</li></ul>Required profileQualifications required:<ul><li>You have:</li><li>Bac +5 or significant professional experience in the role;</li><li>Mobility;</li><li>Driving license.</li></ul>TECHNICAL SKILLSYou demonstrate:<ul><li>Mastery of office tools and specific software (autocad, Project);</li><li>Budgetary control;</li><li>Knowledge of the Group's common procedures in terms of HQSE;</li><li>Ability to analyze a technical file and propose technical and financial modifications;</li><li>Knowledge of the different trades involved on site;</li><li>Development of operating methods.</li></ul>BEHAVIORAL SKILLSYou are endowed with:<ul><li>The ability to analyze and strong proactivity to quickly find technical or financial solutions;</li><li>Relational and managerial skills;</li><li>Adaptability to interface with very diverse stakeholders (client, site personnel);</li><li>Negotiation skills;</li><li>Anticipation skills.</li></ul>Desired Candidate ProfileQualifications required:<ul><li>You have:</li><li>Bac +5 or significant professional experience in the role;</li><li>Mobility;</li><li>Driving license.</li></ul>TECHNICAL SKILLSYou demonstrate:<ul><li>Mastery of office tools and specific software (autocad, Project);</li><li>Budgetary control;</li><li>Knowledge of the Group's common procedures in terms of HQSE;</li><li>Ability to analyze a technical file and propose technical and financial modifications;</li><li>Knowledge of the different trades involved on site;</li><li>Development of operating methods.</li></ul>BEHAVIORAL SKILLSYou are endowed with:<ul><li>The ability to analyze and strong proactivity to quickly find technical or financial solutions;</li><li>Relational and managerial skills;</li><li>Adaptability to interface with very diverse stakeholders (client, site personnel);</li><li>Negotiation skills;</li><li>Anticipation skills.</li></ul>

1 - 3 Years Naukri Gulf

Admin Guest Experience/Concierge Agent

On-site - Morocco - Boulemane Tuesday

Human Resources

Provides a full range of administrative, clerical office support to Guest Experience and Concierge team to ensure a smooth arrival and memorable stay for VIP,, Long Stay and Celebrity guests while complying with all Four Seasons policies and procedures. Directs staff that performs the following duties and will also perform these duties on own. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies.Provides a full range of administrative, clerical office support to Guest Experience and concierge TeamHandle and process purchase orders for all ordering required for Guest Experience / Concierge team ensuring quotes/bidding process is carried out.Communicate and coordinate guest needs with Reservations, Front Desk, Housekeeping, Guest Services, Room Service, Pool and Beach, Florist and Sales to satisfy VIP, Long Stay and Celebrity guest needs.Contact guest prior to arrival to inquire about any specific needs or accommodations.Coordinate amenities with room service and place special occasion, kids, and pet amenities in guest roomsHandle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions etc.Desired Candidate ProfileOne year previous luxury hotel experience, preferably in the front office/reservations/concierge departments Requires a working knowledge of the Front Desk and Concierges aspect of Four Seasons services, policies or operations and general knowledge of Housekeeping, the hotel and area. Working knowledge is generally learned on-the-job. It requires knowledge for the ability to operate computer equipment and the reservations system. The Ability to read and speak English, french, arabic.

Bayt

Assistant Manager - Sales & Revenue

On-site - Morocco 29 July 2026

Sales

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Additional Information: This hotel is owned and operated by an independent franchisee, STE Le Palais Paysan SARL . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Job Summary Assistant Manager – Revenue & Sales is responsible for managing room inventory, rates, and availability to maximize hotel revenue while ensuring seamless reservation processes and exceptional guest service. This role supports the Director of Revenue in forecasting, reporting, and implementing revenue strategies, while driving customer loyalty and achieving reservations and sales goals. Key Responsibilities Revenue & Inventory Management Manage rooms inventory, rate loading, restrictions, and room authorizations to maximize revenue and ensure straight-line availability. Maintain accurate and up-to-date reservation system information at all times. Monitor compliance with company promotions, loyalty programs, and eCommerce distribution channels. Execute sales and revenue strategies within reservation and sales systems. Escalate technical or system-related issues related to reservations or PMS to the appropriate support desk in a timely manner. Reporting & Forecasting Support Prepare and distribute daily, weekly, and monthly revenue and reservations reports for Hotel Management and the Director of Revenue. Assist the Director of Revenue with weekly and monthly forecasting activities. Support the preparation of agendas, presentations, and data analysis for revenue and strategy meetings. Reservations & Customer Service Process all reservation requests, modifications, and cancellations accurately and efficiently. Drive customer loyalty by delivering service excellence throughout every guest interaction. Accommodate, document, and follow up on special guest requests. Answer guest inquiries regarding room types, rates, hotel facilities, and services. Apply effective upselling and sales techniques to maximize revenue opportunities. Input, access, and manage data accurately within the reservation system. Ensure correct reservation coding, rate application, and room type designation. Sales Process all reservation requests, modifications, and cancellations accurately and efficiently. Drive customer loyalty by delivering service excellence throughout every guest interaction. Accommodate, document, and follow up on special guest requests. Answer guest inquiries regarding room types, rates, hotel facilities, and services. Apply effective upselling and sales techniques to maximize revenue opportunities. Input, access, and manage data accurately within the reservation system. Ensure correct reservation coding, rate application, and room type designation. Training & Collaboration Provide regular reservations system and process training for Front Office associates. Work closely with Front Office, Sales, and Revenue teams to achieve revenue and reservations objectives. Actively solicit and manage reservations-related sales opportunities to meet or exceed sales targets. Qualifications & Skills Required Proven experience in Front Office and/or Reservations within a hotel environment. Strong sales and revenue optimization skills. High level of attention to detail and accuracy. Advanced knowledge of Opera PMS. Excellent communication and customer service skills. Strong analytical and reporting skills Preferred Experience working with Marsha and Empower Reservations systems. Experience with the One Yield RMS (or similar, if no Marriott experience) Basic knowledge of MarRFP or similar platforms (e.g., Lanyon). Familiarity with One Source and CVENT. Previous exposure to revenue management or distribution environments. Personal Attributes Results-driven with a strong commercial mindset. Organized, proactive, and able to manage multiple priorities. Team player with the ability to collaborate across departments. Guest-focused with a passion for service excellence. This company is an equal opportunity employer. frnch1 The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. </div>

0 to 0 years Bayt

Lead QoS Program

On-site - Morocco 26 May 2026

Other

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : Missions: • Deploy and maintain application monitoring tests (E2E, back-end, API) to simulate user journeys on critical services. • Monitor service availability in real-time using robots and dashboards, integrated from the development phases (QoS by Design approach). • Design and maintain a multi-source data collection architecture (API, CSV, scraping…) adapted to country/service specifics. • Implement and automate validation rules to ensure the quality and integrity of KPIs. • Develop and maintain dynamic dashboards (Power BI, Zoom Tracker) for SLA monitoring, anomaly detection, and root cause analysis (RCA). • Ensure automatic generation and distribution of consolidated reports (PDF, API, email) at the regional level. • Coordinate crowdsourcing data collection projects (OOKLA, META…) that industrialize processing pipelines, including through Machine Learning-based classification algorithms. • Administer test environments (Go Live preparation, timeouts, liveness monitoring). • Automate recurring tasks (batch, scripts, API calls) to optimize operational efficiency. • Lead the continuous improvement loop with subsidiaries, facilitate incident reporting, and coordinate corrective action plans. • Participate in internal communities of practice and foster the exchange of expertise between countries Required profile : Education & Experience: • Graduate of an engineering school, Master's degree (Bac +5) (Telecom, IT, Statistics) • Proven experience of more than 5 years in managing technical programs / complex projects (data, QoS, IT systems, monitoring, API…) Technical Skills: • Mastery of APIs, process automation, and dashboard creation • Strong analytical skills, rigor in data management and validation • Excellent written and oral communication skills (French / English) • Knowledge of Java, Python, Spring Boot, Docker, databases is a plus </div>

0 to 0 years Bayt

Customer Support Consultant

Remote - Morocco 2 June 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What You Will Do: Deliver outstanding customer support via phone and email; Manage incoming tickets, investigate issues and ensure timely follow-ups; Provide first-level troubleshooting and escalate complex cases when needed; Guide customers through software workflows, settings and configuration screens using documented procedures; Support customers with how-to questions and common accounting workflows; Coordinate with internal specialists regarding escalated cases; Maintain accurate ticket documentation and contribute to knowledge base updates; Keep up with evolving tools, processes and product updates; Handle sensitive customer data with care and security; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists. What you need to succeed in this role: Native Dutch and excellent English communication skills (at least C1 level for both spoken and written); Experience in a customer-facing support role, ideally within a B2B or software environment; Strong communication skills and ability to manage customer expectations professionally; Structured and process-oriented approach to troubleshooting and ticket handling; Ability to investigate issues methodically and follow documented procedures to identify when issues should be escalated; Comfortable navigating complex software, settings, and configuration screens; Fast learner with the ability to master complex software products over time; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: French communication skills (at least C1 level for both spoken and written); Experience with ERP or accounting software such as Exact Globe, Exact Online, SAP, Odoo, or similar platforms; Basic bookkeeping or accounting knowledge, including invoicing, general ledger, and accounts payable/receivable concepts; Remote desktop support experience (Splashtop, TeamViewer, AnyDesk); Experience with CRM systems; Basic SQL or database awareness; Familiarity with Peppol or electronic invoicing; Benefits and Perks: Fixed schedule: Monday–Friday, 9am - 5pm, GMT+2; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . </div>

0 to 0 years Bayt

Customer Support Consultant

Remote - Morocco 26 May 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What You Will Do: Deliver outstanding customer support via phone and email; Manage incoming tickets, investigate issues and ensure timely follow-ups; Provide first-level troubleshooting and escalate complex cases when needed; Guide customers through software workflows, settings and configuration screens using documented procedures; Support customers with how-to questions and common accounting workflows; Coordinate with internal specialists regarding escalated cases; Maintain accurate ticket documentation and contribute to knowledge base updates; Keep up with evolving tools, processes and product updates; Handle sensitive customer data with care and security; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists. What you need to succeed in this role: Native Dutch; Excellent French and English communication skills (at least C1 level for both spoken and written); Experience in a customer-facing support role, ideally within a B2B or software environment; Strong communication skills and ability to manage customer expectations professionally; Structured and process-oriented approach to troubleshooting and ticket handling; Ability to investigate issues methodically and follow documented procedures to identify when issues should be escalated; Comfortable navigating complex software, settings, and configuration screens; Fast learner with the ability to master complex software products over time; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: Experience with ERP or accounting software such as Exact Globe, Exact Online, SAP, Odoo, or similar platforms; Basic bookkeeping or accounting knowledge, including invoicing, general ledger, and accounts payable/receivable concepts; Remote desktop support experience (Splashtop, TeamViewer, AnyDesk); Experience with CRM systems; Basic SQL or database awareness; Familiarity with Peppol or electronic invoicing; Benefits and Perks: Fixed schedule: Monday–Friday, 9am - 5pm, GMT+2; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . </div>

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