Customer Service Jobs in Morocco in Morocco 2026

Naukri Gulf

Customer Advisor

On-site - Morocco - Boulemane 4 June 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"> Your mission as a Customer Service Advisor.  As a Customer Service Advisor, you will play a fundamental role by: <ul> <li> Responding to customer needs : Ensuring quality service by answering questions by phone, email, or chat. </li> <li> Problem Solving : Identify and manage requests or complaints to ensure customer satisfaction. </li> <li> Customer loyalty : Offering customized solutions to strengthen customer trust and loyalty. </li> <li> Contribute to continuous improvement : Share customer feedback to optimize our services and processes. </li> </ul> What we offer you At Concentrix, we prioritize valuing our talent. Here are the unique benefits we offer to recognize your contribution: <ul> <li> Attractive remuneration with additional bonuses : </li> <ul> <li> Language bonus for our multilingual Game-Changers. </li> <li> Regularity bonus from month 12 and performance bonuses. </li> <li> Special bonus for Eid al-Adha. </li> </ul> <li> Exceptional social benefits : </li> <ul> <li> Possibility of working in person or remotely for people who reside outside of Rabat, Sal, K nitra, Agadir, Marrakech, F sy Mekn s. </li> <li> Advantageous health insurance and additional pension after one year. </li> <li> Flexible hours with the option of teleworking after an integration period. </li> <li> Free access to our gym. </li> <li> Guaranteed transport to get you to your workplace safely and without logistical complications. </li> <li> Continuous training to develop your skills and acquire new knowledge adapted to the position. </li> </ul> <li> A dynamic work environment : </li> <ul> <li> Themed activities and gifts throughout the year to foster team spirit. </li> </ul> </ul> The profile of our Game-Changers We are looking for talent that: <ul> <li> Fluency in Spanish, both written and spoken , is required; knowledge of English is a plus. </li> <li> Have excellent communication skills, be organized, self-reliant, and maintain a positive attitude. </li> <li> Use digital tools and show a natural curiosity to adapt to new technologies. </li> <li> Embrace challenges with enthusiasm and have a passion for customer satisfaction. </li> </ul> </div></section>

Naukri Gulf

Customer Advisor

On-site - Morocco - Rabat 4 June 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"> Who are we?   Concentrix is an international company operating in more than 70 countries. Specialists in improving customer experience and optimizing business processes, we help companies transform and achieve excellence in an inclusive, collaborative, and innovative environment. Your mission as a Customer Advisor Your main role will be to be the primary point of contact for our clients. Your responsibilities will include: To support prospects and clients in solving problems or to provide information. To actively contribute to promoting our brand image and developing customer satisfaction. Manage complaints effectively. Be an ambassador for customer satisfaction! By what means? Incoming calls, emails, letters, and potentially, interactions via social media. No cold calling! What we offer you: At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution: Remuneration and benefits: <ul> <li>Language bonus for multilingual profiles</li> <li>Performance bonuses</li> <li>Regularity bonus starting from the 12th month</li> <li>First special A d El Adha</li> <li>Flexible hours with the possibility of remote work after integration.</li> <li>Free access to the gym</li> <li>Transport assured</li> </ul> Employee benefits: <ul> <li>Advantageous health insurance + CNSS/AMO</li> <li>Supplementary pension after one year</li> </ul> Optimal working conditions: o Initial and continuing training. o A work environment that values quality of life at work. o Career development prospects. The profile is looking for: We are looking for talented individuals who possess: They are perfectly fluent in French, both written and spoken. They possess excellent communication skills, are organized, autonomous, and adopt a positive attitude. They are proficient with digital tools and demonstrate a natural curiosity to adopt new technologies. </div></section>

Naukri Gulf

Customer Advisor

On-site - Morocco - Meknes 4 June 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"> Who are we?   Concentrix is an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative and innovative environment. Your mission as a Customer Advisor in Telesales As a Customer Sales Advisor, you will play a key role: By promoting our clients' products or services: Identify and respond precisely to client needs in order to offer them tailored solutions. By negotiating and building loyalty: Transform every interaction into an opportunity, close sales, and build lasting relationships. By boosting collective performance: Share your ideas and actively contribute to the continuous optimization of our processes. What we offer you At Concentrix, we value the potential of each individual by offering tailor-made opportunities, with compensation adjusted to your experience, whether you are a motivated beginner or an expert in direct sales. Here are the unique benefits we offer to recognize your contribution: An attractive and personalized compensation package based on your experience level: A package of 7100 DH from the first month if you have proven experience in telesales. If you are a beginner, an exceptional package of 4600 DH is offered. In addition to your salary, you will benefit from exceptional bonuses: Paid training during the first month of integration. Unlimited bonus based on achieving your objectives. Dedicated language bonus for our multilingual Game-Changers. Regularity bonus from month 12 and motivating performance bonuses. Special bonus for Al Adha. Numerous additional benefits: Comprehensive health insurance and supplementary retirement plan after one year. Free telemedicine consultations available 7 days a week for your entire family. Flexible hours with the possibility of remote work after an integration period. Free access to our gyms and company-run childcare facilities. Ongoing training to develop your skills and acquire new knowledge relevant to the position.</div></section>

Naukri Gulf

Customer Advisor

On-site - Morocco - Fes 4 June 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"> <ul> <li> Handling customer requests accurately : Process customer requests and inquiries through written channels such as emails, online forms, and chats, while ensuring precise and structured follow-up. </li> <li> R solves problems effectively : Analyze requests, identify suitable solutions and handle complaints to guarantee customer satisfaction. </li> <li> Ensuring quality and compliance : Respecting internal procedures and quality standards in every interaction to maintain impeccable service. </li> <li> Contributing to customer loyalty : Offering personalized responses that strengthen trust and customer relationships. </li> </ul> What we offer you: At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution: <ul> <li> An attractive salary with additional bonuses : </li> <ul> <li> Language bonus dedicated to our multilingual Game-Changers. </li> <li> Regularity bonus from the 12th month and motivating performance bonuses. </li> <li> First special A d El Adha. </li> </ul> <li> Exceptional employee benefits : </li> <ul> <li> Advantageous health insurance and supplementary retirement benefits after one year. </li> <li> Flexible hours with the possibility of teleworking after an integration period. </li> <li> Free access to our gym. </li> <li> Transport assur allowing you to travel to your workplace safely and without logistical constraints. </li> <li> Ongoing training to develop your skills and acquire new knowledge tailored to the position. </li> </ul> <li> A dynamic work environment: </li> <ul> <li> Themed activities and gifts throughout the year to strengthen team spirit. </li> </ul> </ul> </div></section>

Bayt

Customer Support Consultant

Remote - Morocco 2 June 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What You Will Do: Deliver outstanding customer support via phone and email; Manage incoming tickets, investigate issues and ensure timely follow-ups; Provide first-level troubleshooting and escalate complex cases when needed; Guide customers through software workflows, settings and configuration screens using documented procedures; Support customers with how-to questions and common accounting workflows; Coordinate with internal specialists regarding escalated cases; Maintain accurate ticket documentation and contribute to knowledge base updates; Keep up with evolving tools, processes and product updates; Handle sensitive customer data with care and security; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists. What you need to succeed in this role: Native Dutch and excellent English communication skills (at least C1 level for both spoken and written); Experience in a customer-facing support role, ideally within a B2B or software environment; Strong communication skills and ability to manage customer expectations professionally; Structured and process-oriented approach to troubleshooting and ticket handling; Ability to investigate issues methodically and follow documented procedures to identify when issues should be escalated; Comfortable navigating complex software, settings, and configuration screens; Fast learner with the ability to master complex software products over time; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: French communication skills (at least C1 level for both spoken and written); Experience with ERP or accounting software such as Exact Globe, Exact Online, SAP, Odoo, or similar platforms; Basic bookkeeping or accounting knowledge, including invoicing, general ledger, and accounts payable/receivable concepts; Remote desktop support experience (Splashtop, TeamViewer, AnyDesk); Experience with CRM systems; Basic SQL or database awareness; Familiarity with Peppol or electronic invoicing; Benefits and Perks: Fixed schedule: Monday–Friday, 9am - 5pm, GMT+2; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . </div>

Naukri Gulf

Customer Success Manager

On-site - Morocco - Boulemane 22 June 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Position: Customer Success Manager Microsoft with German Job Description: Arrow Enterprise Computing Solutions , a division of the Arrow Electronics Group (16,500 employees across 58 countries, with revenue of over $29 billion) , provides IT professionals (service providers, software vendors, and system integrators) with comprehensive technology solutions, along with training and services, in five main segments: servers, storage, and virtualization, networking and security, infrastructure software, and cloud solutions. As part of its growth, ARROW ECS is expanding its teams and seeking a Customer Success Manager Microsoft About the Role In this role, you support the Microsoft / Cloud Inside Sales team both operationally and administratively with a focus on the ArrowSphere platform. The objective is to manage processes efficiently, provide optimal partner support, and ensure smooth operations. Your Responsibilities Review and validation of ArrowSphere orders (multi-vendor) Error analysis, ticket creation, and coordination with account management Validation of bill feeds and invoicing data Proactive management of vendor renewals Partner support (ArrowSphere, invoices, credit notes) Escalation management Independent work in the Microsoft Partner Center portal to manage partner and customer information Close collaboration with Inside Sales and Operations teams Salesforce queue management Microsoft tenant transfer monitoring Management of ArrowSphere user registrations What is in it For You? Full Permanent contract, Social advantage: CNSS, CIMR, Health insurance. Very good working atmosphere in a team of passionate collaborators. Work culture where you can make an impact. Dynamic environment with a friendly work atmosphere. Interesting career development opportunities in a quickly growing environment. Working within an international organization, recognized worldwide in its sector. #LI-HL1 Do you see yourself as our future colleague? If yes send us your application. PLEASE ATTACH YOUR RESUME IN ENGLISH Location: MA-Casablanca, Morocco (Boulevard Al Quods) Time Type: Full time Job Category: Sales</div></section><section>Desired Candidate ProfileYour Profile Experience in customer service, inside sales, or IT business in general Structured and detail-oriented working style Strong communication and problem-solving skills Ability to work independently and as part of a team Basic understanding of cloud technologies (IaaS, PaaS, SaaS) Fluent English & German speaking</section>

Naukri Gulf

Customer Experience Agent

On-site - Morocco - Boulemane 22 June 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an Customer Experience Agent specialist to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.</div></section><section>Desired Candidate Profile<ul><li>Have 2-4 years of experience in customer service or any customer-facing support role.</li><li>Are fluent in English and French (spoken and written).</li><li>Have strong communication skills with the ability to explain solutions clearly and professionally.</li><li>Are customer-focused, empathetic, and solution-oriented.</li><li>Can handle multiple channels and tasks in a fast-paced environment.</li><li>Have experience using tools such as Zendesk, Salesforce, Shopify, or similar platforms (a plus, not required).</li></ul>Technical Requirements:<ul><li>Internet connection: High-speed internet required minimum 20 Mbps or fiber connection.</li><li>Computer / laptop: Employees must use a genuine, supported business laptop with built-in hardware security and full-disk encryption enabled. Unsupported, modified, bypass-installed, rooted, or jailbroken operating systems are not permitted.</li><ul><li>Windows: Windows 11 (preferably Windows 11 Pro), 2021 model or newer, with TPM 2.0 enabled and BitLocker / Windows Device Encryption turned on.</li><li>Mac: Apple MacBook / Mac, 2020 model or newer, preferably Apple Silicon M1 or newer, running a supported macOS version with FileVault enabled.</li></ul><li>RAM: Minimum 8 GB (16 GB preferred)</li><li>Noise-canceling headset</li><li>Power and internet backup required</li></ul></section>

Naukri Gulf

Customer Support Consultant

On-site - Morocco - Rabat 4 June 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"> Who we are? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let s see what it takes. What you will do: <ul> <li>Deliver outstanding customer support via emails and calls;</li> <li>Follow internal procedures and SOPs;</li> <li>Collaborate with internal teams to ensure efficient issue resolution;</li> <li>Handle sensitive customer data with care and security;</li> <li>Apply the latest and greatest customer happiness practices;</li> <li>Maintain deep understanding of client solutions and meet KPI;</li> <li>Communicate with developers and cross-functional specialists.</li> </ul> What you need to succeed in this role: <ul> <li> Excellent German and English language skills (at least C1 level for both speaking and writing); </li> <li> 6 12 months of experience in customer support; </li> <li>Strong analytical thinking and research skills;</li> <li>Positive, proactive and responsible attitude;</li> <li>Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).</li> </ul> Benefits: <ul> <li>Fixed schedule: Monday Friday, 10 AM 6 PM UTC;</li> <li>Opportunity to cooperate fully remotely;</li> <li>Inclusive international environment;</li> <li>Compensation in USD;</li> <li>Rewards for referring friends;</li> <li>Balance between project workload and personal time, but also internal health policy;</li> <li>Responsive leadership interested in your development and long-lasting cooperation;</li> <li>Greenhouse conditions for self-development;</li> <li>A culture built on trust, with no time-tracking requirements.</li> </ul> *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn . So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . </div></section>

Full Time DHL jobs

AFR Customer & Ops Specialist

On-site - Morocco - Grand Casablanca 14 August 2026

<div>AFR Customer & Ops Specialist Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. DHL Global Forwarding has an opening for AFR Customer & Ops Specialist in Morocco. In this role, you will, provide day-to-day administrative support with readily available advice for AFR Ops/CS processes and activities to deliver flow of goods and information across the customer’s global supply chain utilizing air transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies. Join us in connecting people and improving lives! In this AFR Customer & Ops Specialist position <ul> <li>You will, under direct or close supervision, support the delivery of air freight forwarding processes and activities for internal and external customers.</li> <li>You will perform assigned tasks of a generally repetitive nature to support other team members, such as gathering operational requirements, arranging customer visits, and responding to tariff queries.</li> <li>You will undertake routine tasks, including research, data processing, data validation, and documentation.</li> <li>You will, under guidance, gather input for the Freight Control Center and collect details, information, and instructions for the operations team.</li> <li>You will perform tasks to support the determination of freight rates for incoming and outgoing materials and products.</li> <li>You will gather and provide information for customer visits to maintain strong business relationships with existing clients and enhance customer retention.</li> <li>You will record information and data related to shipping tenders.</li> <li>You will enter data, share information, and support shipment documentation for freight forwarding activities.</li> <li>You will collate data and prepare reports and updates on account performance to support other team members.</li> <li>You will follow defined processes, systems, and methodologies to ensure the effective delivery of assigned tasks.</li> <li>You will review recurring routine issues encountered during service delivery and escalate them to your supervisor for guidance when required.</li> </ul> In area of AFR product: <ul> <li>You will create or confirm transport orders, perform bookings, and optimize booking.</li> <li>You will prepare, review, and distribute all required import and export documentation.</li> <li>You will identify supplier performance issues and propose solutions to improve service performance and operational efficiency.</li> <li>You will update customs shipment information and physical status records and resolve customer issues and incidents in a timely manner</li> </ul> Qualifications & Experience <ul> <li>Skills: Routing, Shipping, Carrier Management, Third Party Logistics, Airlines, Ground Transportation, Cold Chain, Import Export, Customs Brokerage, Customs Regulations, Certificate Of Origin, Tracking, CRM, Telecommunications, Budgets, Microsoft Excel, Technology Trends, DHL Business Knowledge, Business Processes, Stakeholder Management, Feedback</li> </ul> <ul> <li>Education Level</li> </ul> Vocational/Specialized/Technical/Certification <ul> <li>Experience Level</li> </ul> less than 2 years We offer: <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development.</li> <li>Competitive salary.</li> </ul> Why join DHL Global Forwarding? We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a> Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: <ul> <li>The largest global network with more than 30,000 passionate employees</li> <li>The most efficient processes and fastest response times</li> <li>The best solutions and best customer service</li> </ul> Our Vision: The Logistics Company for the World. Our Mission: Excellence. Simply Delivered. Our Purpose: Connecting People, improving lives. Our Values: Respect & Results Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #LI-MEA</div>

Bayt

Field Service Engineer

On-site - Morocco 18 June 2026

Other

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Rejoignez Eaton à Casablanca, acteur majeur des solutions de gestion de l’énergie, au sein de la division Power Distribution (PD).   Nos équipes accompagnent les industriels, infrastructures et acteurs tertiaires dans la mise en service, la maintenance et l’optimisation de leurs installations électriques moyenne et basse tension.   Dans un contexte de croissance de nos activités de services, nous recherchons un(e) Field Service Engineer itinérant(e), véritable partenaire technique de nos clients sur le terrain.     Vos missions En tant qu’ingénieur(e) de service terrain, vous intervenez chez nos clients pour assurer :   Installation & mise en service <ul><li>Installation, tests et mise en service d’équipements moyenne et basse tension</li><li>Réalisation de mesures électriques (isolement, chute de tension, pertes diélectriques, essais haute tension, tests de relais, etc.)</li><li>Interprétation des données de tests et validation des performances</li></ul> Maintenance & dépannage <ul><li>Maintenance préventive et corrective sur installations électriques (sous tension partielle ou totale)</li><li>Diagnostic et résolution de pannes mécaniques et électriques</li><li>Prise de décision sur la remise en service des équipements après intervention</li></ul> Projets & expertise technique <ul><li>Assemblage, test et mise en service d’installations électriques complexes et automatisées</li><li>Préparation des procédures d’essais et participation aux réceptions clients</li><li>Rédaction de rapports techniques (protocoles de tests, comptes rendus d’intervention, plans de travail)</li></ul> Relation client & conseil <ul><li>Conseil aux clients sur la conception et l’implantation des installations (locaux électriques, architecture)</li><li>Formation des clients à l’utilisation et à la maintenance des équipements</li><li>Développement d’une relation client durable et orientée service</li></ul> Organisation & environnement de travail <ul><li>Travail en autonomie ou en équipe (membre ou lead technique)</li><li>Coordination avec les équipes internes, sous-traitants et</li></ul> Profil recherché Formation & expérience <ul><li>Diplôme en électricité ou génie industriel (Ingénieur / Bac+5 ou équivalent) </li><li>Minimum 2 ans d’expérience sur des systèmes moyenne et basse tension, idéalement en environnement service terrain</li></ul> Compétences clés <ul><li>Solide connaissance de l’environnement industriel </li><li>Connaissances de base en automatisme et relais de sécurité </li><li>Bonne maîtrise des normes, réglementations et exigences HSE, qualité et environnement </li><li>Capacité d’analyse et de résolution de problèmes techniques complexes </li><li>Orientation client forte et excellent relationnel </li><li>Esprit d’analyse et capacité à prendre des décisions rapidement</li></ul> Langues <ul><li>Français courant </li><li>Bon niveau d’anglais (écrit et oral)</li></ul> Conditions & spécificités du poste <ul><li>Poste en itinérance totale </li><li>Déplacements fréquents au Maroc et en Afrique francophone </li><li>Horaires flexibles (interventions possibles en dehors des heures de bureau / week-ends) </li><li>Permis de conduire requis </li></ul> Pourquoi nous rejoindre ? <ul><li>Environnement technique à forte valeur ajoutée</li><li>Projets variés dans des secteurs industriels clés</li><li>Fort niveau d’autonomie et de responsabilité</li><li>Opportunités de développement technique et international</li></ul> #LI-JC2 Toutes les candidatures peuvent nécessiter la participation à des entretiens en visioconférence et en présentiel dans le cadre du processus de recrutement. Tous les candidats seront évalués au regard de compétences en lien avec le poste. Le respect de la vie privée des candidats ainsi que la sécurité de leurs données seront assurés conformément à la réglementation en vigueur.   Nous nous engageons à garantir l’égalité des chances en matière d’emploi, tant pour les candidats que pour les collaborateurs. Nos processus de recrutement reposent sur des critères de sélection équilibrés et excluent toute forme de discrimination illégale fondée sur l’âge, la couleur de peau, le handicap, la situation familiale, l’origine nationale, le sexe, l’identité de genre, les informations génétiques, la race ou l’origine ethnique, la religion, l’orientation sexuelle, ou toute autre caractéristique protégée par la loi. </div>

Bayt

Commis Room Service

On-site - Morocco 13 June 2026

Hospitality & Tourism

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Description de l'entreprise Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous apportez. Les opportunités de développement et d'évolution sont nombreuses. Chaque geste, chaque sourire, chaque action, contribuent à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète. Ensemble, nous incarnons la vision de l’hospitalité responsable. Ayez l’opportunité de devenir un Heartist®, et laissez votre coeur vous guider dans ce monde où la vie bat plus fort. Description du poste <ul><li>Contribue et s’assure directement de la satisfaction de la clientèle en offrant, pour les clients dont il a la charge, un service de qualité</li><li>Livrer en chambre la commande effectuée par le client ; exécuter  les derniers préparatifs face au client </li><li>Assurer un service dans le respect des référentiels de service et des règles spécifiques à la restauration </li><li>S ’organiser avec rigueur afin de respecter les délais d ’attente maximum préconisés par la marque </li><li>Respecte l ’intimité du client </li><li>Effectue les gestes techniques de service haut de gamme et fait preuve du même professionnalisme que dans le restaurant </li><li>Prend en charge les éventuelles réclamations du client et y apporte rapidement une solution. En cas de difficulté, fait immédiatement appel au manager Room service </li></ul> Informations supplémentaires Notre Engagement Diversité & Inclusion : Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents. </div>

Bayt

Team Leader - Customer Relations Center

On-site - Morocco 10 June 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Outsourcia operates within a predominantly competitive and performance-driven culture, where ambition, challenge and the achievement of measurable goals are key drivers of success. The company promotes self-improvement, competitiveness and a strong customer focus, with a clear emphasis on results and market positioning. This performance mindset is complemented by a collaborative and people-oriented dimension, encouraging team cohesion, accountability and supportive management. Innovation and structured processes further enhance efficiency and organizational agility. Job : As part of the development of our activities, we are looking for a Team Leader capable of driving operational performance, supporting their team members, and contributing to the achievement of production and quality objectives. If you have solid experience in management within a customer relations center and wish to grow in a dynamic and multicultural environment, this opportunity is for you. Your main missions As a Team Leader, your mission will be to: Manage, lead, and support a team of advisors to achieve set goals. Monitor and analyze performance indicators (productivity, quality, customer satisfaction, absenteeism, etc.). Implement action plans to improve individual and collective results. Conduct coaching, feedback, and evaluation sessions to develop your team members' skills. Ensure compliance with procedures, quality standards, and contractual commitments. Identify training needs and support the onboarding of new employees. Provide regular reports to management and propose areas for continuous improvement. Foster a positive, motivating, and performance-oriented work environment. Required profile : Associate's degree (Bac+2) minimum, ideally in management, business administration, or equivalent. Significant experience as a Team Leader, Team Lead, or Supervisor within a call center or customer relations center. Excellent management, coaching, and performance management skills. Strong analytical and decision-making abilities. Organizational skills, autonomy, and results-oriented. Interpersonal skills and excellent communication skills. Proficiency in office software and performance management tools. Mandatory language skills The candidate must be at least bilingual and master one of the following language combinations: English / Spanish English / Italian French / Spanish French / Italian English / Dutch French / Dutch Excellent oral and written communication in the mastered languages is essential. Qualities we are looking for: Natural leadership and ability to unite a team. Analytical and problem-solving skills. Sense of responsibility and initiative. Customer focus and results-driven. Ability to work in a dynamic and multicultural environment. </div>

Bayt

Service Advisor

On-site - Morocco 3 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : Join our dynamic car dealership in Casablanca as a Service Advisor M/F. Benefit from a stimulating environment within a recognized company in the Automotive / Motorcycles / Bicycles sector. Your role will be central to our customer satisfaction and the smooth running of our after-sales operations. This position will allow you to develop expertise in managing post-purchase customer relations. You will be a key player in retaining our customers by ensuring impeccable quality after-sales service. Your success will directly contribute to the brand image of our establishment. Your responsibilities will include: <ul><li>Physical and telephone reception of customers.</li><li>Reception of vehicles for technical interventions.</li><li>Handling customer requests and diagnosing needs.</li><li>Scheduling workshop appointments and monitoring interventions.</li><li>Transmitting information to technical teams.</li><li>Returning vehicles to customers, explaining the work done.</li><li>Managing billing and payments.</li><li>Monitoring customer satisfaction after the intervention.</li><li>Promoting our additional services and products.</li></ul> Required profile : A Bac +2 (equivalent to a 2-year post-secondary degree) is the required education level for this position, ideally in a field such as Sales Administration or After-Sales Service (SAV). Professional experience of 1 to 3 years in a similar role, ideally in the automotive sector, is expected. Initial experience in customer service and administrative management is an asset. To excel in this role, several skills are essential: <ul><li>An excellent interpersonal skills and strong customer listening abilities.</li><li>Solid organizational and priority management skills.</li><li>A good analytical ability to understand technical needs.</li><li>Proficiency with computer tools, especially workshop management software.</li><li>A neat presentation and a professional attitude.</li><li>The ability to work under pressure and to solve problems effectively.</li><li>Perfect command of local languages and good knowledge of French are a plus.</li></ul>If you see yourself in this description and this challenge motivates you, don't wait any longer to apply! </div>

Naukri Gulf

Commis Room Service

On-site - Morocco - Boulemane 15 June 2026

Sales

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Contributes and directly ensures customer satisfaction by offering quality service for the clients under his/her charge, delivering room service orders, and executing final preparations in front of the client. Ensures service is provided in compliance with service standards and specific restaurant rules. Organizes meticulously to respect the maximum waiting times prescribed by the brand. Respects customer privacy. Performs high-end service techniques and demonstrates the same professionalism as in the restaurant. Takes charge of any customer complaints and provides a quick solution. In case of difficulty, immediately calls the manager.</div></section><section>Desired Candidate ProfileJob Description: Contributes to and directly ensures customer satisfaction by providing quality service to the clients under their care. Delivers the client's order to their room; performs final preparations in the client's presence. Ensures service in accordance with service standards and specific restaurant rules. Organizes themselves rigorously to respect the maximum waiting times recommended by the brand. Respects the client's privacy. Performs high-end service techniques and demonstrates the same professionalism as in the restaurant. Handles any client complaints and quickly resolves them. In case of difficulty, immediately contacts the manager.</section>

Naukri Gulf

Service Desk Agent

On-site - Morocco - Boulemane 11 June 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.Role Responsibilities<ul><li>Identify issues, investigate root causes and recommend solutions to reported problems</li><li>Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail</li><li>Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance</li><li>May prepare help desk incident reports and assist in hardware and software evaluation</li><li>Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.</li></ul></div></section><section>Desired Candidate Profile<ul><li>University education, preferably technical degree or Microsoft certifications;</li><li>Up to two years experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;</li><li>Experience of providing remote IT support;</li><li>Excellent communication and customer service skills;</li><li>Fluency in Dutch and English Languages;</li><li>Flexibility to work shifts if required.</li></ul></section>

Naukri Gulf

Service Engineer

On-site - Morocco - Boulemane 30 June 2026

Engineering

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">The consultant will be responsible for: - Contributing with the technical lead to ensure the operation and evolution of service offerings (Datalab, Data Regeneration, Repositories, Data Sharing). - Supporting the adaptation of existing offerings and the gradual migration to Unity Catalog. - Participating in scoping workshops, business pilots, and Unity Catalog demonstrators. - Contributing to process automation via PETS, Tango, APIs, and Terraform. - Developing scripts, automated workflows, and quality controls. - Ensuring the quality of deliverables and the compliance of implementations. - Implementing reusable checklists, procedures, and templates. - Participating in technical studies, impact analyses, and platform evolutions. - Proposing simplification, automation, and innovation initiatives.</div></section><section>Desired Candidate ProfileMaster's degree in Computer Science or equivalent. 3-4 years of experience. Proven experience in Data Engineering on an Azure cloud environment, with hands-on experience with Databricks, Terraform, and data governance principles. Required skills: Data & Cloud: Databricks, Spark, Python, SQL, Azure; DevOps: Git, CI/CD, Terraform, Azure DevOps; Data Platform: Unity Catalog, Data Governance, Data Products, Data Observability</section>

Bayt

Bodywork After-Sales Service Assistant

On-site - Morocco 3 June 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : CAC (Centrale Automobile Chérifienne) is characterized by a strong collaborative culture, placing people, trust and teamwork at the core of its organization. A close management approach supports guidance, empowerment and long-term working relationships within committed teams. This dynamic is complemented by a competitive dimension, focused on performance, ambition and customer satisfaction. It is also supported by a structured organizational culture, ensuring rigor, efficiency and process reliability, while a more moderate innovative component fosters adaptability and continuous improvement. Job : Reporting to the Reception Manager, your main role is to: <ul><li>Handle telephone calls and appointment scheduling.</li><li>Track appointment schedules.</li><li>Be focused on customer satisfaction.</li></ul> Required profile : Training and qualifications: <ul><li>Ideally, a Bac+2/3 (Associate's or Bachelor's degree) in Automotive Technology.</li><li>Mandatory experience in the Automotive/Claims/Insurance field/position.</li></ul>Required skills: <ul><li>Good interpersonal skills.</li><li>Customer satisfaction focus.</li><li>Good listening skills.</li><li>Service-oriented.</li></ul> </div>

Naukri Gulf

Senior Dynamics 365 Field Service Developer

On-site - Morocco - Rabat 13 July 2026

Information Technology

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Job Description <div> We are looking for a Senior Developer specializing in Microsoft Dynamics 365 Field Service to join our technical team. You will be responsible for the design, development, and optimization of field service management solutions, in collaboration with business and technical teams. Main missions <ul> <li> Design and develop customized solutions on Dynamics 365 Field Service. </li> </ul> <ul> <li> Configure and deploy Dynamics Field Service modules, including field service management, route planning and optimization. </li> </ul> <ul> <li> Integrate Dynamics 365 with other information systems (RP, CRM, reporting tools, etc.). </li> </ul> <ul> <li> Developing plugins, workflows and automations in C#/.NET. </li> </ul> <ul> <li> Use Power Platform (Power Automate, Power Apps, Power BI) to improve user experience and functionality. </li> </ul> <ul> <li> To ensure the maintenance and optimization of existing applications. </li> </ul> <ul> <li> Supporting technical and functional teams on best practices and updates to the Dynamics ecosystem.</li></ul></div></div></section><section>Desired Candidate ProfileQualifications <div> Required skills Techniques : <ul> <li> Expertise en Microsoft Dynamics 365 Field Service et son cosyst me. </li> </ul> <ul> <li> Mastery of C#/.NET development (plugins, workflows, custom scripts). </li> </ul> <ul> <li> In-depth knowledge of Dataverse (Common Data Service) and Dynamics architecture. </li> </ul> <ul> <li> Experience in integrating REST/SOAP APIs with Dynamics 365. </li> </ul> <ul> <li> Proficiency in Power Automate, Power Apps and Power BI. </li> </ul> <ul> <li> Exp rience avec Azure (Logic Apps, Azure Functions, Azure DevOps). </li> </ul> <ul> <li> Skills in SQL and relational database design. </li> </ul> Functional: <ul> <li> Good understanding of the processes involved in managing field interventions. </li> </ul> <ul> <li> Ability to interact with stakeholders to understand and define business needs. </li> </ul> <ul> <li> Sense of analysis and problem-solving skills for complex issues. </li> </ul> <ul> <li> Experience in Agile/Scrum mode. </li> </ul> Search profile <ul> <li> Diploma in computer science (Bac+5, engineering school or university). </li> </ul> <ul> <li> Minimum 5 years of experience in Dynamics 365 development. </li> </ul> <ul> <li> Microsoft Dynamics 365 and Power Platform certifications are a plus. </li> </ul> <ul> <li> Good communication skills and team spirit. </li> </ul> <ul> <li> Autonomy and rigor in project management. </li> </ul> Benefits <ul> <li> Innovative and varied projects in a stimulating environment. </li> </ul> <ul> <li> Training and certification opportunity on Microsoft technologies. </li> </ul> <ul> <li> Flexible working arrangements (part-time work).</li></ul></div></section>

Bayt

Customer Retention & Relationship Expert

On-site - Morocco 15 July 2026

Sales

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. Job : Our call center is recruiting future talents to strengthen its excellence center in Loyalty & Retention! Come use your persuasive skills for a high-end and exciting French-speaking project, where you will be the guarantor of a second chance for our clients.- Handle requests from French-speaking clients who wish to cancel their contract, practice active listening to identify the real reasons for their departure and ease tensions.- Design and promote tailor-made offers or backup solutions to re-engage clients and secure their loyalty.- Accurately record commercial agreements in the system and follow up on client files until final validation.- Achieve retention goals while ensuring an impeccable level of communication in line with the project's quality standards. Required profile : You have a perfect command of spoken French (level C1/C2 required) with fluent speech, impeccable grammar, and natural verbal leadership.With a keen sense of negotiation and commercial psychology, you know how to handle complex objections and the word "No" motivates you.You demonstrate excellent active listening, great empathy, and unwavering resilience in difficult customer situations.You are results-oriented, independent, dynamic, and possess excellent stress and priority management skills.A successful first experience in retention, loyalty, or telesales is a major asset for this position. </div>

Bayt

Service Desk Agent

On-site - Morocco 22 July 2026

Information Technology

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Req ID: 380646  NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Desk Agent Italian / French to join our team in Casablanca, Casablanca [Dar el Beïda] (MA-CAS), Morocco (MA). Service Desk Agent Italian/ French Remote, Morocco Competitive Salary + Benefits Role Overview The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities <ul><li>Identify issues, investigate root causes and recommend solutions to reported problems</li><li>Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail</li><li>Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance</li><li>May prepare help desk incident reports and assist in hardware and software evaluation</li><li>Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.</li></ul>Key Skills <ul><li>University education, preferably technical degree or Microsoft certifications;</li><li>Up to two years’ experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;</li><li>Experience of providing remote IT support;</li><li>Excellent communication and customer service skills;</li><li>Fluency in Italian and French Languages;</li><li>Flexibility to work shifts if required.</li></ul> Benefits Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. #LI-NorthAmerica </div>

Customer Service Jobs in Morocco

Customer Advisor

Customer Advisor

Customer Advisor

Customer Advisor

Customer Support Consultant

Customer Success Manager

Customer Experience Agent

Customer Support Consultant

AFR Customer & Ops Specialist

Field Service Engineer

Commis Room Service

Team Leader - Customer Relations Center

Service Advisor

Commis Room Service

Service Desk Agent

Service Engineer

Bodywork After-Sales Service Assistant

Senior Dynamics 365 Field Service Developer

Customer Retention & Relationship Expert

Service Desk Agent

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Employers

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Customer Service Jobs in Morocco

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