Model Jobs in Morocco
566 Jobs Found
Four Seasons Hotels and Resorts
Morocco
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><span><span><b>About the location:</b></span></span></p><br><br><br><p><span>A breath of fresh air on the oceanfront, <b>Four Seasons Hotel Casablanca</b> offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 184 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool, spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle. </span></p><br><br><br><p><span><span>Four Seasons Casablanca is looking for a Guest Service Agent who shares a passion for excellence and who infuses enthusiasm into everything he does. </span></span></p><br><br><p><span><span>Work on a team built on mutual respect, collaboration, excellent service and passion. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests.</span></span></p><br><br><br><p><span><span><b>What you will do:</b></span> </span></p><br><br><ul><li><span><span>Must be able to work overnight and follow proper protocol in the overnight hours of hotel operation. </span></span></li><li><span><span>Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. </span></span></li><li><span><span>Assisting valet parking service upon guest’s request on vehicle parking, retrieval..</span></span></li><li><span><span>Maintains proper records of stored luggage, package deliveries and pick-ups in compliance with Four Seasons Standards. </span></span></li><li><span><span>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. </span></span></li><li><span><span>Helps resolve customer complaints, assists guests in all inquiries in connection with hotel services, hours of operations, in-house events, directions, etc. </span></span></li><li><span><span>Providing arriving guests with a hotel orientation.</span></span></li><li><span><span>Will complete any tasks of a Doorman, Bellman. Greet all guests with a smile and offer them assistance. </span></span></li><li><span><span>Assist overnight MOD with guests requests. </span></span></li><li><span><span>Works harmoniously and professionally with co-workers.</span></span></li></ul><br><p><span><span><b>What we offer: </b></span><br><span>• Competitive Salary, wages, and a comprehensive benefits package</span><br><span>• Excellent Training and Development opportunities</span><br><span>• Complimentary Accommodation at other Four Seasons Hotels and Resort</span><br><span>• Complimentary Dry Cleaning for Employee Uniforms</span><br><span>• Complimentary Employee Meals</span></span></p><br><br><p><span><span><b><u>Due to the local work permit policy in the country, we are looking only for candidates with a valid Moroccan Work Permit.</u> </b></span></span></p><br><br><p><span><span><b>**only selected candidates will be contacted</b></span></span></p><br><br><br><p><span><span>Learn more about what is like to work at Four Seasons – Visit us: </span></span></p><br><br><p><span><span>https://jobs.fourseasons.com</span></span></p><br><br><p><span><span><u>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</u></span></span></p><br><br><p><span><span><u>https://www.facebook.com/Fourseasonsjobs</u></span></span></p><br><br><p><span><span><u>https://twitter.com/FourSeasonsJobs</u></span></span></p><br><br><br><br><p><span><span>The management level for this position is:</span></span></p><br><br><p><span><span>Operations - Individual Contributor</span></span></p><br><br><br><br><p><span><span>The transferring employee will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.</span></span></p><br><br><br><br><br><br><br> </div>
Morocco
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.</p><br><br>Job Description<br><br><p><strong>Job Description</strong></p><br><p>This role is field-based, and candidates should live within a reasonable distance from the primary city. <em>Talent will be hired at a level commensurate with experience.</em> </p><br><p><strong>This geography covers the areas surrounding:</strong> Worcester, Cambridge, & Waltham, MA as well as Manchester and Concord, NH.</p><br><p>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.</p><br><p><strong>Responsibilities:</strong></p><br><ul><li>Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.</li><li>Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.</li><li>Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.</li><li>Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.</li><li>Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.</li><li>Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.</li></ul><br>Qualifications<br><br><ul><li>Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required</li><li>Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required</li><li>Proven track record of success in selling and solid presentation skills. Proactively identifies customer style / behavior and adapts quickly all aspects of selling approach. Offers innovative ideas and solutions to maximize business opportunities to address challenges. Provides impact with ideas for the larger organization and anticipates and responds to changes.</li><li>Influences others & is viewed as a credible and respected role model and resource among peers. Builds collaborative partnership with district colleagues and matrix team, etc. Leads by example; consistently displays positive behaviors and peer coaching through changing and challenging environments.</li><li>Documented success in leadership and support role of increased responsibility at the district, region and/or organizational levels. Understands and leverages findings to develop sales strategies.</li><li>Preferred: Proven track record of success in sales performance within respective therapeutic areas. Commercial pharmaceutical industry experiences such as physician/account based selling, training, managed health care or marketing preferred. English language proficiency verbally and in writing (for all non-English speaking countries).</li><li>An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.</li><li>These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have.</li><li>Demonstrates in-depth scientific, therapeutic, product, and competitive knowledge and is recognized as an expert resource by all relevant stakeholders. Strong business acumen and proficient use of business tools; possesses strategic and critical thinking capabilities. Operates effectively in a matrix environment.</li><li>Driving a personal auto or company car or truck, or a powered piece of material handling equipment</li><li>Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.</li></ul><p>Key Stakeholders </p><br><ul><li>External: Specialty Physicians in Therapeutic brand area, pharmacists, nurses, others depending on brand plan.</li><li>Internal: In-field team members, Sales Management (i.e. DSM), Marketing Management, Training, Customer Excellence, & Brand Plan stakeholders</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: </p><br><ul><li>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. </li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.</li><li>This job is eligible to participate in our short-term incentive programs. </li></ul><p>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. </p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. </p><br><p>US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>
Morocco
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.</p><br><br>Job Description<br><br><p><strong>Job Description</strong></p><br><p>This role is field-based, and candidates should live within a reasonable distance from the primary city. <em>Talent will be hired at a level commensurate with experience.</em> </p><br><p><strong>This geography covers the areas surrounding:</strong> Worcester, Cambridge, & Waltham, MA as well as Manchester and Concord, NH.</p><br><p>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.</p><br><p><strong>Responsibilities:</strong></p><br><ul><li>Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.</li><li>Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.</li><li>Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.</li><li>Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.</li><li>Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.</li><li>Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.</li></ul><br>Qualifications<br><br><ul><li>Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required</li><li>Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required</li><li>Proven track record of success in selling and solid presentation skills. Proactively identifies customer style / behavior and adapts quickly all aspects of selling approach. Offers innovative ideas and solutions to maximize business opportunities to address challenges. Provides impact with ideas for the larger organization and anticipates and responds to changes.</li><li>Influences others & is viewed as a credible and respected role model and resource among peers. Builds collaborative partnership with district colleagues and matrix team, etc. Leads by example; consistently displays positive behaviors and peer coaching through changing and challenging environments.</li><li>Documented success in leadership and support role of increased responsibility at the district, region and/or organizational levels. Understands and leverages findings to develop sales strategies.</li><li>Preferred: Proven track record of success in sales performance within respective therapeutic areas. Commercial pharmaceutical industry experiences such as physician/account based selling, training, managed health care or marketing preferred. English language proficiency verbally and in writing (for all non-English speaking countries).</li><li>An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.</li><li>These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have.</li><li>Demonstrates in-depth scientific, therapeutic, product, and competitive knowledge and is recognized as an expert resource by all relevant stakeholders. Strong business acumen and proficient use of business tools; possesses strategic and critical thinking capabilities. Operates effectively in a matrix environment.</li><li>Driving a personal auto or company car or truck, or a powered piece of material handling equipment</li><li>Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.</li></ul><p>Key Stakeholders </p><br><ul><li>External: Specialty Physicians in Therapeutic brand area, pharmacists, nurses, others depending on brand plan.</li><li>Internal: In-field team members, Sales Management (i.e. DSM), Marketing Management, Training, Customer Excellence, & Brand Plan stakeholders</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: </p><br><ul><li>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. </li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.</li><li>This job is eligible to participate in our short-term incentive programs. </li></ul><p>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. </p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. </p><br><p>US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>
Marriott Hotels & Resorts
Morocco
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities <br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Morocco
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.</p><br><br>Job Description<br><br><p><strong>Overview: </strong></p><br><p>Are you an experienced histology professional with a passion for leadership, operational excellence, and scientific innovation? We are seeking a dynamic and highly motivated Histology scientist to lead our histopathology team and manage the overall laboratory operations within the Functional Immunology and Innovative Technology Group. In this senior role, you will oversee the day-to-day management of a skilled histotechnology team, ensuring the highest standards of quality, efficiency, and regulatory compliance in support of immunology drug discovery programs. Your responsibilities will span from histotechnology laboratory work, team leadership, workflow optimization, resource planning, quality management systems, and cross-functional collaboration with pathologists, scientists, and study directors. You will serve as the primary technical and operational authority for the lab, championing a culture of continuous improvement, scientific rigor, and professional development. If you thrive in a fast-paced, multidisciplinary research environment and are ready to lead a high-performing team at the forefront of translational science, we encourage you to apply.</p><br><p><strong>Responsibilities:</strong></p><br><p><strong>Histotechnology: </strong>Participate in the accessioning, grossing, embedding, processing of traditional histological tissue samples as well as novel complex in vitro model samples.</p><br><p><strong>Team Leadership & Personnel Management</strong>: Directly supervise, mentor, and develop a team of histotechnologists and laboratory technicians. Conduct performance evaluations, establish individual development plans, oversee scheduling and workload allocation, and foster a collaborative, inclusive, and psychologically safe team culture.</p><br><p><strong>Workflow Oversight & Operational Management</strong>: Plan, coordinate, and prioritize laboratory workflows to ensure timely delivery of histological services in support of drug discovery and translational research programs. Monitor laboratory capacity and adjust resource allocation as needed to meet project milestones and organizational objectives. Be the point of contact for troubleshooting the newly implemented laboratory management information system employed in the laboratory (SampleManger).</p><br><p><strong>Quality Assurance & Regulatory Compliance</strong>: Establish, maintain, and continuously improve quality management systems, including SOPs, quality control protocols, and laboratory metrics.</p><br><p><strong>Resource & Budget Management</strong>: Oversee procurement, maintenance, and qualification of laboratory equipment, reagents, and consumables.</p><br><p><strong>Training & Mentorship</strong>: Provide technical training in histological techniques including tissue trimming, processing, embedding, FFPE and cryosectioning, routine and special staining, and advanced molecular tissue-based assays.</p><br><p><strong>Laboratory Safety</strong>: Enforce safe handling of hazardous chemicals, biological specimens, and sharp instruments. Lead incident investigations, and corrective action implementation in compliance with EHS policies.</p><br><p><strong>Cross-Functional Collaboration & Scientific Support</strong>: Partner with pathologists, research scientists, and program managers to understand project needs and deliver tailored histological solutions.</p><br><p><strong>Continuous Improvement & Innovation</strong>: Identify and implement improvements to existing workflows, technologies, and methodologies. Evaluate and qualify new platforms and reagents, and champion the adoption of emerging histological and digital pathology technologies aligned with the group's scientific strategy.</p><br><br>Qualifications<br><br><p><strong>Basic Qualifications</strong>:</p><br><p>BS or equivalent education with typically 7 or more years of experience</p><br><p>MS or equivalent education with typically 5 or more years of experience</p><br><p>Demonstrated experience in histotechnology science, managing laboratory personnel, including performance management, scheduling, and staff development</p><br><p><strong>Preferred Qualifications</strong>:</p><br><p>Histotechnologist (HTL) or Histotechnician (HT) certification (ASCP) required; HT/HTL (ASCP) in good standing preferred</p><br><p>Comprehensive technical proficiency in tissue grossing, FFPE and OCT processing, embedding, sectioning, routine H&E, and special histochemical staining</p><br><p>Experience developing, validating, and implementing standard operating procedures (SOPs), quality control programs, and regulatory/compliance frameworks (e.g., GLP, ISO)</p><br><p>Familiarity with advanced molecular histology platforms (e.g., spatial transcriptomics) and laboratory information management systems (LIMS) such as Sample Manager or equivalent</p><br><p><strong>Other Desirable Attributes:</strong></p><br><p>Proven leadership and people management skills with an ability to motivate, mentor, and develop a high-performing technical team</p><br><p>Strong organizational skills with exceptional attention to detail and the ability to manage competing priorities in a deadline-driven environment</p><br><p>Demonstrated commitment to laboratory safety, regulatory compliance, and adherence to institutional policies and documentation standards</p><br><p>Effective communicator with the ability to collaborate cross-functionally with pathologists, scientists, operations, and senior leadership</p><br><p>Strategic thinker with a continuous improvement mindset and the ability to drive process optimization and innovation initiatives</p><br><p>Consistent track record of delivering high-quality, reproducible results within resource and timeline constraints</p><br><p>Excellent oral and written communication skills, including experience preparing technical reports, and presentations</p><br><p>Independent, analytical, and solutions-oriented with a demonstrated ability to navigate ambiguity and drive decisions in a complex research environment</p><br><p>Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, OneNote) and laboratory data management tools</p><br><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: </p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. </p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.</p><br></li><li><p>This job is eligible to participate in our short-term incentive programs. </p><br></li></ul><p>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. </p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. </p><br><p>US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>
toto
Morocco
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong> </p><br> <br> <p>UNDP's Country Programme in Morocco (2023–2027) is fully aligned with the New Development Model, the Government Programme, the United Nations Sustainable Development Cooperation Framework (UNSDCF), the UNDP Strategic Plan, and the 2030 Agenda for Sustainable Development. It emphasizes a human rights-based approach, gender equity, and the principle of leaving no one behind. The Country Programme builds on previous development results and leverages UNDP country, regional and global institutional capacities, including South-South and triangular cooperation. </p><br> <br> <p>UNDP Country Office in Morocco works in close partnership with the Government and the international community to advance the New Development Model's objectives of structural transformation toward a more inclusive, empowered, sustainable and resilient economy and society, contributing to broader African prosperity. The UNDP Resident Representative (RR) leads and oversees the work of the Country Office, seconded by the Deputy Resident Representative (DRR Programme & Operations). The Country Office comprises approximately 50 staff and personnel and delivers around USD 25 million in programmatic support to Morocco annually. </p><br> <br> <p>The Country Office characterised by multiple thematic portfolios, a diverse donor base, and a mix of Direct and National Implementation Modalities requires a dedicated Programme Management Support Unit (PMSU) to provide support to quality assurance, monitoring and evaluation, audit coordination, risk management, and corporate compliance support across the full programme cycle. The PMSU Coordinator leads this function and acts as a strategic advisor to senior management on the integrity, performance and accountability of the UNDP Morocco programme portfolio. </p><br> <br> <p><strong>Duties and responsibilities</strong> </p><br> <br> <p>Under the direct supervision of the Deputy Resident Representative (Programme & Operations), the PMSU Coordinator supports the effective management and monitoring of the UNDP programme portfolio, including substantive and financial monitoring, planning and target setting, the development and oversight of standard procedures, and the implementation of partnership and donor agreements based on agreed annual work plans. </p><br> <br> <p>The PMSU Coordinator acts as a quality assurance advisor to Senior Management on all aspects of the programme and provides advice to the DRR and to programme units on strategic planning, monitoring and evaluation, audit, risk management, the Internal Control Framework, Results-Based Management, and financial management of the programming portfolio. The PMSU Coordinator also works closely with Operations and the Service Centre, acting as a bridge between programme and operations functions and enhancing information sharing across units. </p><br> <br> <p><strong>Key functions</strong> </p><br> <br> <p>In particular, the PMSU Coordinator will: </p><br> <br> <p><strong>1. Advise the DRR on and coordinate programme strategic planning and corporate reporting</strong> </p><br> <br> <ul> <li>Provide catalytic support on programme strategic planning in relation to the CPD, UNSDCF, UNDP Strategic Plan, and coordinate annual programme planning exercises across portfolios. </li> </ul> <br> <ul> <li>Coordinate the preparation of the Integrated Work Plan (IWP), the Results-Oriented Annual Report (ROAR), and other corporate planning and results-reporting exercises. </li> </ul> <br> <ul> <li>Support the Senior Management Team (SMT) in business process mapping and the establishment of internal Standard Operating Procedures for results management and workflow control across programme units. </li> </ul> <br> <ul> <li>Contribute to regular assessments of the country strategic plans and implementation plans, identifying lessons learned and areas of emphasis to underpin consistently improved programming. </li> </ul> <br> <ul> <li>Introduce innovation and best practices to enhance programme performance. </li> </ul> <br> <p><strong>2. Support the DRR in providing quality assurance, financial oversight and policy advice across the programme cycle</strong> </p><br> <br> <ul> <li>Support strategic oversight of programme planning, budgeting, implementation and monitoring across the Country Office, tracking the use of financial resources in accordance with UNDP rules and regulations. </li> </ul> <br> <ul> <li>Strengthen internal control systems and maintain compliance standards across the Country Office, in close coordination with the Operations Unit. </li> </ul> <br> <br> <ul> <li>Foster collaboration between programme units, project teams, HQ and the RBAS Regional Hub, ensuring sound financial performance through programme resource analysis (including DPC/DES) and effective resource planning. </li> </ul> <br> <ul> <li>Advise on implementation modalities (DIM, NIM, etc.) based on UNDP rules and regulations and advise project staff and implementing partners on control systems and operational compliance. </li> </ul> <br> <ul> <li>Assess work processes and procedures with Team Leaders and Project Managers to ensure tasks are carried out with maximum efficiency. </li> </ul> <br> <ul> <li>Monitor Country Office delivery, resource mobilization, TRAC allocation, revenue management and cost recovery, and support periodic monitoring of corporate dashboards and exceptions, identifying remedial actions. </li> </ul> <br> <ul> <li>Provide quality assurance for legal and partnership instruments, including Letters of Agreement (LoAs), Memoranda of Understanding (MoUs), Micro-Capital Grants (MCGs), and Cost-Sharing Agreements, ensuring compliance with UNDP rules and regulations. </li> </ul> <br> <ul> <li>Provide quality assurance for CO HACT payments, as a complement to programme and operations assurances, highlighting issues which require additional due diligence or complementary documentation, and advising on continuous quality improvements for effective, transparent and swift processes in support to implementation. </li> </ul> <br> <ul> <li>Ensure effective application of Results-Based Management (RBM) tools, establishment of management targets, compliance with corporate requirements, and rigorous use of Quantum and other UNDP corporate platforms. </li> </ul> <br> <ul> <li>Oversee adherence to procurement plans and ensure the efficient use of resources in accordance with UNDP rules and policies. </li> </ul> <br> <p><strong>3. Lead the design and implementation of the Country Office monitoring and evaluation system</strong> </p><br> <br> <ul> <li>Provide technical advice on M&E for projects within the Country Office portfolio, including the design of M&E frameworks with defined indicators and theories of change to facilitate evaluation at later stages. </li> </ul> <br> <ul> <li>Promote evaluation standards, quality assurance and capacity development within the programme. </li> </ul> <br> <ul> <li>Facilitate quarterly, mid-year and annual reviews of project indicators and targets to assess progress, identify constraints and gaps, and provide recommendations for course correction. </li> </ul> <br> <ul> <li>Ensure that evaluation findings feed into policy, programme and project design, and oversee the timely preparation of management responses to all evaluations. </li> </ul> <br> <ul> <li>Provide methodological support to project units during the formulation, approval and implementation of M&E procedures and instruments, and select appropriate RBM tools, particularly for monitoring. </li> </ul> <br> <ul> <li>Carry out programme analysis at outcome and sub-outcome level, in collaboration with programme and operations teams, to capture lessons learned and ensure that risks are properly monitored and mitigated. </li> </ul> <br> <ul> <li>Undertake regular field visits to ensure compliance and timely execution of monitoring and evaluation activities by project units. </li> </ul> <br> <ul> <li>Support the conduct of project and outcome-level evaluations in collaboration with the RR/DRR, programme teams, and the Independent Evaluation Office, including evaluations measuring the impact of the Country Office programme. </li> </ul> <br> <p><strong>4. Coordinate audit, risk management and assurance exercises</strong> </p><br> <br> <br> <ul> <li>Assess risk areas and work with project personnel to minimize risk exposure, in consultation with relevant project and operations teams and under the oversight of the Country Office Management Team. </li> </ul> <br> <ul> <li>Coordinate periodic Harmonized Approach to Cash Transfers (HACT) exercises and other assurance activities. </li> </ul> <br> <ul> <li>Prepare audit plans for projects and the Country Office, and coordinate audit exercises with senior management, project teams, implementing partners and external auditors. </li> </ul> <br> <ul> <li>Monitor the implementation of previous audit recommendations and report status to the Country Office Management Team at regular intervals. </li> </ul> <br> <ul> <li>Actively participate in project audits, internal controls and follow-up actions, and ensure compliance with audit quality standards and timeframes. </li> </ul> <br> <ul> <li>Maintain and update the Country Office risk register, escalating significant risks to senior management as appropriate. </li> </ul> <br> <p><strong>5. Manage the PMSU team and foster knowledge management across the Country Office</strong> </p><br> <br> <ol> <li>Supervise the PMSU staff (M&E Associate, Finance Analyst, and any other PMSU personnel) in all staffing, financial, planning, administrative and monitoring matters, including performance management. </li> </ol> <br> <ol> <li>Facilitate knowledge building and knowledge sharing on quality programme management within the Country Office and with HQ and Regional Hub colleagues. </li> </ol> <br> <ol> <li>Promote close cooperation and coordination between projects in the monitoring of both processes and impact of UNDP Morocco interventions. </li> </ol> <br> <ol> <li>Disseminate good practices and advocate UNDP's successful experiences and substantive areas of expertise through global knowledge networks. </li> </ol> <br> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation </p><br> <br> <p><strong>Institutional arrangements</strong> </p><br> <br> <p>The PMSU Coordinator reports directly to the Deputy Resident Representative (Programme & Operations). The incumbent supervises the PMSU team (M&E Associate NPSA 6 and Finance Assistant NPSA 5) and also works in collaboration with the Resident Representative, Programme Analysts and Project Coordinators across all thematic portfolios, the Operations Unit, the Service Centre, and Country Office Gender and Communications focal points. </p><br> <br> <p>Externally and across the wider UNDP system, the PMSU Coordinator engages with the RBAS Regional Hub (Bureau for Arab States), UNDP Headquarters teams (Bureau for Programme and Policy Support, Bureau for Management Services, Independent Evaluation Office, Office of Audit and Investigations), implementing partners, donors, and external auditors. The incumbent contributes to United Nations Country Team M&E and audit processes as relevant. </p><br> <br> <p> <strong>Competencies</strong> </p><br> <br> <br> <p><i><strong>Core Competencies</strong></i> </p><br> <br> <br> <br> <p><strong>Achieve Results:</strong> </p><br> <br> <br> <p>LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work </p><br> <br> <br> <br> <p><strong>Think Innovatively:</strong> </p><br> <br> <br> <p>LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking </p><br> <br> <br> <br> <p><strong>Learn Continuously:</strong> </p><br> <br> <br> <p>LEVEL 2: Go outside comfort zone, learn from others and support their learning </p><br> <br> <br> <br> <p><strong>Adapt with Agility:</strong> </p><br> <br> <br> <p>LEVEL 2: Adapt processes/approaches to new situations, involve others in change process </p><br> <br> <br> <br> <p><strong>Act with Determination: </strong> </p><br> <br> <br> <p>LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously </p><br> <br> <br> <br> <p><strong>Engage and Partner:</strong> </p><br> <br> <br> <p>LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships </p><br> <br> <br> <br> <p><strong>Enable Diversity and Inclusion:</strong> </p><br> <br> <br> <p>LEVEL 2: Facilitate conversations to bridge differences, considers in decision making </p><br> <br> <br> <br> <p><i><strong>People Management </strong></i> </p><br> <br> <p>UNDP People Management Competencies can be found in the dedicated <u>site.</u> </p><br> <br> <p><i><strong>Cross-Functional & Technical competencies (insert up to 7 competencies) </strong></i> </p><br> <br> <p><i><strong>Thematic Area</strong></i> </p><br> <br> <br> <p><i><strong>Name</strong></i> </p><br> <br> <br> <p><i><strong>Definition</strong></i> </p><br> <br> <br> <br> <p><strong>Business Direction and Strategy </strong> </p><br> <br> <br> <p><strong>System Thinking </strong> </p><br> <br> <br> <p>Ability to use objective problem analysis and </p><br> <br> <p>judgement to understand how interrelated </p><br> <br> <p>elements coexist within an overall process or </p><br> <br> <p>system, and to consider how altering one element </p><br> <br> <p>can impact on other parts of the system </p><br> <br> <br> <br> <p><i><strong>Business Management </strong></i> </p><br> <br> <br> <p><strong>Risk Management </strong> </p><br> <br> <br> <p>Identify and organize act</p> </div>
Four Seasons Hotels and Resorts
Morocco
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p>A breath of fresh air on the oceanfront, Four Seasons Hotel Casablanca offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 186 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.</p><br><br><br><p><b>About the role</b></p><br><br><p>Four Seasons Casablanca is looking for an <b>Assistant Housekeeping Manager </b>who shares a passion for excellence and who infuses enthusiasm into everything he / she does.<br>Work on a team built on mutual respect, collaboration, excellent service and passion for Housekeeping. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.</p><br><br><br><p><b>What you will do</b></p><br><br><ul><li>Manages the staff and controls the daily activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness.</li><li>Manages the staff of the Housekeeping Department. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed. Assures daily labor report and bi-weekly payroll submission is accurate and complete. Ensures communications and follow-up on any problems, guest requests or special requirements.</li><li>Schedules staff. Makes or coordinates the daily assignment of work. Oversees the start of each shift. Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily including a number of Guest rooms. </li><li>Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners. Interaction with guest will be in person and by phone. </li><li>Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Guest Supplies, Cleaning Supplies and Contract Services. Participates in periodic Linen, Uniform and Supplies Inventories. Assures that equipment is properly maintained. Assists in the preparation of the annual budget for labor and operating expense and for items to be included in the annual Capital Plan. </li><li>Assures effective operation of the Laundry/Valet Department in the absence of the Laundry/Valet Manager. Assists the department when needed. </li><li>Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees responds swiftly and effectively in any hotel emergency or safety situation.</li></ul><br><p><b>What you bring</b></p><br><br><ul><li><span><span>school education or equivalent experience.</span></span></li></ul><br><ul><li><span><span>Experience in a </span><span>luxury brands</span><span> is a plus</span></span></li></ul><br><ul><li>French, English and Arabic are mandatory</li></ul><br><p><b>What we offer: </b><br><span>• Competitive Salary, wages, and a comprehensive benefits package</span><br><span>• Excellent Training and Development opportunities</span><br><span>• Complimentary Accommodation at other Four Seasons Hotels and Resort</span><br><span>• Complimentary Dry Cleaning for Employee Uniforms</span><br><span>• Complimentary Employee Meals</span></p><br><br><br><p><b><u><span>Due to the local work permit policy in the country, we are looking only for candidates</span><span> with a</span><span> valid </span><span>Moroccan Work Permit</span><span>.</span></u></b></p><br><br><br><p><span><span>Learn more about what is like to work at Four Seasons – Visit </span><span>us:</span></span></p><br><br><p><span><span>https://jobs.fourseasons.com</span></span></p><br><br><p><u><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span></u></p><br><br><p><u><span>https://www.facebook.com/Fourseasonsjobs</span></u></p><br><br><p><u><span>https://twitter.com/FourSeasonsJobs</span></u></p><br><br><br><br><br><br><br><br> </div>
OTIS
Morocco
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Date Posted:</b></p><br>2026-07-30<p><b>Country: </b></p><br>Morocco<p><b>Location: </b></p><br>Coline Business Center, n°442, La Coline II, Californie -Ain Chock- Casablanca,Casablanca,20190,Morocco<p>Chez Otis, nous transportons chaque jour des milliards de personnes ! Comment ? Grâce à notre équipe talentueuse de plus de 72 000 collaborateurs, passionnés par ce que nous faisons aujourd’hui et par ce que nous construirons demain.</p><br><p>De l’excellence de nos produits (escaliers mécaniques, ascenseurs et trottoirs roulants) à notre nouvelle phase de transformation digitale, c’est le moment idéal pour rejoindre notre entreprise !</p><br><p><b>OTIS, </b>leader mondial de l’industrie de l’ascenseur, recrute plusieurs<b> SUPERVISEURS NOUVELLE INSTALLATION (H/F) au MAROC.</b></p><br><p><b><u>Ou encore :</u></b></p><br><p>Responsable de la gestion et de l’exécution des projets d’installation d’ascenseurs, depuis la revue du contrat jusqu’à la remise finale, en garantissant une livraison dans les délais, dans le respect du budget et des standards de qualité, tout en assurant la satisfaction client et le respect des procédures de l’entreprise.</p><br><p><i>Le poste est ouvert aux candidats basés à Casablanca, Rabat, Marrakech ou Tanger.</i></p><br><p><b><u>Au quotidien, vos principales missions seront les suivantes :</u></b></p><br><p><u>Revue et Gestion des Contrats (Pré-exécution)</u></p><br><ul><li><p>Analyser les contrats, appels d’offres et spécifications.</p><br></li><li><p>Comprendre le périmètre, les délais et les conditions commerciales.</p><br></li><li><p>Identifier les risques, opportunités et clarifications nécessaires.</p><br></li></ul><p><u>Prise en Charge et Planification du Projet</u></p><br><ul><li><p>Collaborer avec les représentants commerciaux pour assurer une transition fluide du projet.</p><br></li><li><p>Élaborer et gérer les plans de projet, l’allocation des ressources et les budgets.</p><br></li><li><p>Définir les jalons du projet, les délais et les indicateurs clés de performance (KPI).</p><br></li><li><p>Identifier les risques potentiels du projet et les stratégies d’atténuation.</p><br></li><li><p>Coordonner avec les équipes transversales (ventes, ingénierie, etc.).</p><br></li></ul><p><u>Exécution et Gestion de la Main-d’œuvre/Sous-traitants</u></p><br><ul><li><p>Gérer et coordonner la main-d'œuvre, les sous-traitants et les livraisons de matériel.</p><br></li><li><p>Gérer les ressources du projet (main-d'œuvre, matériaux, équipements).</p><br></li><li><p>Planifier et coordonner le travail des sous-traitants.</p><br></li><li><p>Suivre et contrôler l’avancement, la qualité et les coûts du projet.</p><br></li></ul><p><u>Gestion Budgétaire et Ordres de Modification</u></p><br><ul><li><p>Élaborer et gérer les budgets du projet.</p><br></li><li><p>Suivre les dépenses, identifier les opportunités d’économies et les stratégies de réduction des risques.</p><br></li><li><p>Gérer les conditions de facturation, les certificats de paiement et la trésorerie.</p><br></li><li><p>Identifier, documenter et soumettre les Ordres de Modification (VO) en cas de changement de périmètre.</p><br></li><li><p>Gérer les approbations, la tarification et les impacts sur la planification des VO.</p><br></li></ul><p><u>Communication et Relation Client</u></p><br><ul><li><p>Développer et maintenir de solides relations avec les clients.</p><br></li><li><p>Communiquer l’avancement du projet, les délais et les attentes.</p><br></li><li><p>Traiter les préoccupations et les problèmes des clients et assurer leur satisfaction.</p><br></li></ul><p><u>Supervision d ’Équipe</u></p><br><ul><li><p>Superviser les équipes de projet (installation, tests, mise en service).</p><br></li><li><p>Fournir un soutien et des conseils techniques.</p><br></li></ul><p><u>Suivi, Qualité et Sécurité</u></p><br><ul><li><p>Effectuer des visites régulières sur site pour suivre l’avancement, la qualité et la sécurité.</p><br></li><li><p>Identifier et résoudre les problèmes potentiels, les défauts ou les écarts.</p><br></li><li><p>Garantir le respect des normes de qualité et de sécurité de l’entreprise.</p><br></li><li><p>Réaliser les évaluations de performance (FPA) des employés et des sous-traitants.</p><br></li><li><p>Veiller au respect de toutes les règles de sécurité Otis (Pré-démarrage, Vérification des étapes critiques, etc.).</p><br></li><li><p>Gérer les processus AMT & PUI pour assurer la conformité des produits.</p><br></li><li><p>Communiquer avec le FOD concernant les problèmes de qualité produit.</p><br></li></ul><p><u>Ordres de Modification et Gestion du Changement</u></p><br><ul><li><p>Identifier, documenter et soumettre les Ordres de Modification (VO) en cas de changement de périmètre.</p><br></li><li><p>Gérer les approbations, la tarification et les impacts sur la planification des VO.</p><br></li></ul><p><u>Mise en Service et Remise</u></p><br><ul><li><p>Coordonner les activités de mise en service.</p><br></li><li><p>Garantir la fonctionnalité et la performance du système.</p><br></li><li><p>Assurer la formation du client.</p><br></li><li><p>Gérer la remise au service après-vente et au client, et s’assurer que toutes les remarques soient clôturées.</p><br></li><li><p>Identifier et gérer les opportunités de conversion avec le client.</p><br></li></ul><p><b><u>Profil recherché / Qualifications requises</u></b></p><br><ul><li><p>Diplôme d’Ingénieur ou Bac+3/Bac+5 en génie mécanique, électromécanique, électrique, génie industriel ou domaine connexe.</p><br></li><li><p>Expérience significative dans la gestion de projets d’installation, idéalement dans le secteur des ascenseurs, de la construction ou des équipements techniques.</p><br></li><li><p>Expérience en gestion d’équipes terrain et en coordination de sous-traitants.</p><br></li><li><p>Bonne connaissance des processus d’installation, de mise en service et de suivi de chantier.</p><br></li><li><p>Maîtrise de la gestion budgétaire, du suivi des coûts et des ordres de modification (Variation Orders).</p><br></li><li><p>Capacité à analyser des contrats, des cahiers des charges et des spécifications techniques.</p><br></li><li><p>Solides compétences en planification de projet et en gestion des priorités.</p><br></li><li><p>Connaissance des normes de qualité, de sécurité et des réglementations applicables aux chantiers.</p><br></li><li><p>Excellentes compétences en communication et en gestion de la relation client.</p><br></li><li><p>Maîtrise des outils informatiques et des logiciels de gestion de projet.</p><br></li><li><p>Bonne maîtrise du français ; la connaissance de l’anglais est un atout.</p><br></li><li><p>Mobilité et disponibilité pour effectuer des déplacements réguliers sur les chantiers.</p><br></li></ul><p><b><u>Compétences clés</u></b></p><br><ul><li><p>Leadership et management d’équipe.</p><br></li><li><p>Orientation client et sens du service.</p><br></li><li><p>Rigueur et sens de l’organisation.</p><br></li><li><p>Capacité de résolution de problèmes et prise de décision.</p><br></li><li><p>Esprit d’analyse et gestion des risques.</p><br></li><li><p>Gestion du temps et respect des délais.</p><br></li><li><p>Adaptabilité et capacité à évoluer dans un environnement dynamique.</p><br></li><li><p>Sens des responsabilités et de la sécurité.</p><br></li></ul><p><b><u>Atouts supplémentaires</u></b></p><br><ul><li><p>Expérience dans le secteur des ascenseurs et escaliers mécaniques.</p><br></li><li><p>Connaissance des standards EHS (Environment, Health & Safety) et des politiques de sécurité Otis.</p><br></li><li><p>Expérience dans la conduite de projets techniques complexes impliquant plusieurs parties prenantes.</p><br></li></ul><p><b><u>Que pouvons-nous vous offrir ?</u></b></p><br><ul><li><p>L’opportunité de rejoindre un leader mondial de son secteur et une marque de renommée internationale.</p><br></li><li><p>Une culture d’entreprise qui favorise l’innovation et valorise les talents, véritable clé de notre réussite.</p><br></li><li><p>Un package de rémunération compétitive.</p><br></li><li><p>Des opportunités de développement et d’évolution au sein d’un environnement multinational.</p><br></li></ul><p><br>#BuildWhatsNext</p><br><p>If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. </p><br><p>Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. </p><br><p>You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. </p><br><p>When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. </p><br><p>We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. </p><br><p>Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. </p><br><p>Become a part of the Otis team and help us #Buildwhatsnext! </p><br><p><span><i>Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.</i></span></p><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><p><span>Click on this </span>link<span> to read the Policy and Terms</span></p><br> </div>
Morocco
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>KEY DIMENSIONS: SCOPE & SCALE </b></p><br><p>The Customer Engagement Lead role is designed to focus exclusively on customer engagement at the country level. This role assumes paramount importance in directly engaging with customers, understanding their needs and preferences, and driving strategies that enhance customer satisfaction and loyalty.</p><br><ul><li><b>Customer Strategic Focus:</b> Lead the development of a customer-centric strategic focus that aligns with overall business objectives, identifying key opportunities to enhance engagement and satisfaction.<ul><li><b>Customer Persona Development:</b> Craft detailed customer personas based on robust data and insights, enabling the team to deeply understand the motivations, challenges, and behaviors of different customer segments.</li><li><b>Customer Journey Mapping:</b> Map out comprehensive customer journeys for each persona, identifying key touchpoints and opportunities to engage and add value</li><li><b>Customer Engagement Plan: </b>Design and implement a strategic customer engagement plan that leverages identified personas and journey insights with detail specific activities, channels, and messages tailored to engage each segment effectively, driving meaningful interactions and building strong relationships</li></ul></li><li><b>Go-to-Market </b><ul><li><b>Channel Assessment & Choices:</b> Conduct thorough assessments of available go-to-market channels, evaluating their effectiveness in reaching target customer segments. Make strategic choices about which channels to prioritize based on alignmenet with customer preferences and behaviors, ensuring efficient and impactful reach</li><li><b>Call Plan by Channel: </b>Develop detailed call plans for each chosen channel, outlining the frequency, messaging and objectives of interactions. This planning ensures that all customer communications are consistent, personalized, and strategically timed to optimize engagement and response rates</li></ul></li><li><b>Glocal Context Elaboration: </b>Articulate a “glocal” strategy that balances global brand strategies with local market nuances. This involves adapting global engagement initiatives to fit local customer preferences and regulatory environments, ensuring strategies are both globally aligned and locally resonant.</li></ul><p><b>ROLE RESPONSIBILITIES</b></p><br><p>Lead and execute innovative customer engagement strategies within the assigned geography/country, prioritizing direct interactions with customers. The role aims to embody and advocate for a “Customer First” philosophy, ensuring that all engagement initiatives are deeply aligned with customer needs, thereby driving satisfaction and loyalty.</p><br><ul><li><b>Customer Engagement Strategy:</b> Develop and implement a comprehensive customer engagement strategy that prioritizes direct, meaningful interactions, leveraging insights to drive engagement and satisfaction<ul><li><b>Design customer journeys:</b> Ensure the personalization of customer interactions & content across channels</li><li><b>Analyze touchpoints across the customer journey:</b> Leverage data to understand individual preferences and tailor the customer experience, ensuring a more personalized and relevant engagement</li><li><b>Content Strategy Plan:</b> Develop the adapted content, on a glocal manner, in respect of the regulatory frame & in coordination with the dedicated partner functions (medical, regulatory...)</li><li><b>Collaboration with Brand Leads:</b> Work closely with Brand Leads to ensure that engagement strategies complement and amplify brand strategies, align with the overall objectives</li></ul></li><li><b>Omni-Channel Engagement:</b> Utilize an omni-channel approach to engage customers across multiple platforms, ensuring consistency and personalization in all communications to meet customers where they are.<ul><li>Map out the entire customer journey, identifying touchpoints across various channels.</li><li>Analyze how customers interact with the brand at each touchpoint and work to optimize these interactions for a seamless and positive experience.</li></ul></li><li><b>Customer</b> <b>Insight and Analysis:</b><ul><li>Collect customer feedback and insights to identify areas for improvement</li><li>Enhance customer satisfaction, loyalty, and overall experience by addressing pain points and meeting customer expectations</li></ul></li><li><b>Cross-Functional Leadership: </b>Lead the customer engagement with a strong “Customer First” ethos, empowering team members to innovate and excel in their engagement initiatives<ul><li>Work in close cooperation with the salesforce optimizing processes and systems to ensure a seamless and positive customer journey</li><li>Ensure that employees understand and deliver a positive customer experience is a key aspect of CX roles. This involves training employees to meet customer expectations and handle various customer interactions effectively</li><li><b>Work in Agile when possible </b>with the transversal team when possible, with an innovation mindset</li></ul></li></ul><p><b>MAIN REQUIREMENTS </b></p><br><ul><li><b>Education Background:</b> Minimum Bachelor’s degree in Marketing, Business Administration, or any related field</li><li><b>Pharmaceutical Industry Understanding:</b> Deep understanding of the pharmaceutical industry’s regulatory environment, market dynamics and customer engagement</li><li><b>Customer knowledge:</b> Understanding HCPs preferred experiences. Deep knowledge of key clients & the end-to-end customer journey. CX professionals need to identify and map out the various touchpoints and interactions customers have with the company, from initial awareness to post-purchase support.</li><li><b>Strong expertise in Omnichannel and Channel mix </b> </li><li><b>Knowledge and experience of innovative methodologies such as scrum, lean start up</b>, nudge and design thinking. Out of the box thinker, always searching for new opportunities</li><li><b>Technical proficiency:</b> Experience with digital engagement tools, AI applications for customer insights, and familiarity with Agile methodologies</li><li><b>Language Proficiency:</b> Fluent in the primary language(s) of the country or countries of operation, with strong communication skills</li><li><b>Role model</b> of PTW behaviours</li></ul><p><b>CRITICAL EXPERIENCES REQUIRED TO BE SUCCESSFUL IN THE ROLE (detailed) </b></p><br><ul><li><b>Customer Engagement Strategy Execution: </b>Proven track record of developing and implementing successful customer engagement strategies that have significantly improved customer satisfaction and loyalty</li><li><b>Experience in Customer Engagement:</b> Proven experience in Leading customer engagement or relationship management initiatives, preferably within the healthcare or pharmaceutical sector. This includes a track record of delivering exceptional customer experiences and a deep understanding of customer engagement channels and tools.</li><li><b>Digital Transformation Initiatives:</b> Hands-on experience in leading digital transformation projects, specifically those enhancing customer engagement through AI and data analytics</li><li><b>Agile Project Leadership:</b> Demonstrated ability to manage projects using Agile methodologies, effectively leading cross-functional teams and adapting strategies in a dynamice, fast-paced environment</li><li><b>Regulatory compliance:</b> Experience ensuring all customer engagement activities comply with local regulations and ethical standards, particularly in the pharmaceutical or healthcare industry</li></ul><p><b>PROFESSIONAL SKILLS THAT MAKE THE DIFFERENCE</b></p><br><ul><li><b>Strategic and Analytical Thinking:</b> Ability to leverage insights and data to develop and execute effective customer engagement strategies</li><li><b>Leadership in a Customer Centric Environment: </b>Demonstrated ability to lead by example, fostering a “Customer First” culture within the team and across the organization</li><li><b>Customer-Centric Mindset:</b> A deep commitment to understanding and prioritizing the customer’s needs and preferences. Demonstrated experience in implementing strategies that enhance customer satisfaction and loyalty is essential.</li><li><b>Adapability and Creativity:</b> Flexibility to adapt strategies in real-time based on customer feedback and market changes, and creativity in finding new ways to engage and delight customers</li><li><b>Collaborative skills:</b> Strong collaborative skills to work effectively with Brand Leads and cross-functional teams, ensuring alignmenet between customer engagement and brand strategies.</li><li>Ability and mindset to adapt to new ways of working such as <b>Agile. </b>Leveraging Agile methodologies for cross-team project and initiatives.</li><li><b>Technical Proficiency:</b> Proficiency in digital engagement tools and platforms, with a strong understanding of how AI can be applied to enhance customer interactions and personalize communication</li></ul>Pursue <i>progress</i>, discover <i>extraordinary</i><p>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.</p><br><p>At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.</p><br><p>Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!</p><br> </div>
Confidential
Morocco - Boulemane
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Org. Setting and Reporting In its resolution 72/279 of 31 May 2018, the General Assembly created a dedicated, impartial empowered and sustainable development-focused coordination function for the United Nations development system, drawing on the expertise and assets of all United Nations development system entities, including specialized and non-resident agencies. The Resident Coordinator system ensures the coordination of all organizations of the United Nations dealing with operational activities for development at the country level, regardless of the nature of their presence in the country. It encompasses the UN Resident Coordinator, the UN Country Team and Resident Coordinator s Office and is served by the UN Development Coordination Office. In line with this General Assembly mandate, the Resident Coordinator (RC) is the highest-ranking representative of the United Nations development system (UNDS) at the country level, with the responsibility to lead United Nations country teams, and ensure system-wide accountability on the ground including through a matrixed dual reporting model - for the United Nations Sustainable Development Cooperation Framework and coordinating UN support to countries in their implementation of the 2030 Agenda. She/he brings to the role an appreciation of the breadth of assets of the United Nations in the service of sustaining peace. The Resident Coordinator is the designated representative of and reports to the Secretary-General. The Resident Coordinator also reports annually to the host Government on the systemwide implementation of the UN Cooperation Framework. The Resident Coordinator system is focused on the advancement of sustainable development, leaving no one behind, and with the eradication of poverty in all its forms and dimensions as an overarching objective, consistent with the integrated nature of the 2030 Agenda for Sustainable Development. In performing her/his functions, the Resident Coordinator is guided by the respective UN Cooperation Framework and international frameworks, norms and standards agreed amongst the Member States of the United Nations. Responsibilities Represents the United Nations at the highest-levels of state and together with the relevant agency representative(s) fosters engagement with Government, civil society, bilateral and multilateral partners, academia and private sector to enable the UN development system to address national needs, priorities and sustainable development challenges to advance the 2030 Agenda and to advocate for action and acceleration on the Sustainable Development Goals (SDGs); Leads the UN country team in the development, monitoring and reporting on the UN Cooperation Framework, and enables the UN Country Team s implementation of the UN Cooperation Framework, in full consultation with Government, and through engagement with diverse partners; Coordinates UN system-wide support to Government, taking a preventive approach and identifying and mitigating risks to the achievement of the SDGs and their benefit to all; Supports, catalyzes and advocates for the work of UNCT member agencies, funds and programmes and supports Country Representatives in reaching their agency-specific goals; Coordinates UN entities contributions to context and trend analysis, including a high-quality Common Country Analysis, sharing key findings with the Government and keeping the Secretary-General informed, as appropriate; Promotes and advocates for the fundamental values, standards and principles of the UN Charter, including respect for and protection of human rights and gender equality and advocacy on the SDG commitment to leave no one behind in achieving the sustainable development goals, and reaching the furthest behind first; Together with the UN development system entities, engages, convenes and forges strategic partnerships at the national and sub-national level with diverse entities including with civil society, trade unions and employers organizations, networks of young people, the private sector, parliamentarians, academia, media and think tanks, and the broader development community, around UN s collective support to the 2030 Agenda; Advances, with Government and the UN Country Team and relevant regional entities, regional knowledge-sharing and collaboration, south-south and triangular exchanges, multi-country and transboundary initiatives in pursuit of greater system-wide results and impact on the implementation of Agenda 2030 in country; Identifies, and leverages expertise and assets from across the UN development system, resident or non-resident, to improve shared results, addressing gaps in SDG coverage, effectively utilizing the mandates, capacities, comparative and collaborative advantages within the UN system to do so and ensures alignment of UN development efforts with national development needs and priorities, to foster coherence and impact, and to reduce overlaps, duplication and fragmentation; Provides governance and oversight of system-wide country financing instruments. Pursues funding on behalf of the UN development system for joint UN efforts, system-wide plans and initiatives in support of the UN Cooperation Framework and public and private financing for the implementation of Agenda 2030; Leads continued engagement on and pursuance of the UN s normative agenda, as per international and regional treaties, conventions and recommendations in support of national capacity development in normative and operational areas, in accordance with respective mandates and based on the UN s comparative advantage, roles and responsibilities; Fosters an enabling environment inside and outside the UN, aimed at facilitating collaboration, knowledge and data gathering, analysis and sharing practices to underpin a dynamic and forward-thinking UN contribution to the country, drawing on the global knowledge and expertise of the entire UN system to benefit the country s access to sustainable development solutions; Facilitates access to national, regional and global resources to advance new avenues and pathways to innovation around but not limited to financing and new technologies for sustainable development; Leads and enhances, together with the UN Country Team, strategic communication that advances UN system efforts and collective results to promote the 2030 Agenda, including for national goals and priorities for sustainable development to generate positive public support and ownership; When appointed as Designated Official, ensures effective coordination of country-level security and is accountable to the Secretary-General, through the Under-Secretary-General for Safety and Security, for the security of United Nations personnel and their eligible family members, UN premises and assets throughout the country, designated area or mission, and leads the inter-agency Security Management Team; Promotes and nurtures staff learning and the implementation of staff rules and policies,</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Master's degree or equivalent post graduate qualification in development studies, international relations, political science, economics, social sciences, human rights, law or closely related fields (for otherwise suitably qualified candidates, a first level university degree with a relevant combination of academic qualifications and experience may be accepted in lieu of an advanced post graduate university degree).</p><p>Minimum 15 years of substantive experience and results in leadership roles at the international level is required (including five years of cumulative experience in development, human rights, rule of law, peace-building or humanitarian work at country level outside of one's own country). Previous RC experience is desirable. Previous experience as a senior official with accountability for security (for example UN Designated Official (DO) for Security or equivalent) or previous experience in security decision-making in a complex environment is desirable. Experience in the management and/or coordination of humanitarian programmes, operations and advocacy, preferably at the country level, is desirable. Excellent judgement and strong diplomatic skills are desirable. Demonstrated ability to engage with all relevant stakeholders, including with government representatives, donors and civil society, is desirable. Proven ability to analyse developments and dynamics with a view to facilitating preventive action or identifying entry points for UN engagement is desirable. Experience engaging with or facilitating the participation of vulnerable groups including women s groups and youth, is desirable. Excellent communication and advocacy skills and experience managing engagement with traditional media and on social media is desirable.</p><p>English and French are the working languages of the United Nations Secretariat. For this job opening, English and French are required. Arabic is desirable.</p><p></p></section>
Four Seasons Hotels and Resorts
Morocco
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><span><span>A breath of fresh air on the oceanfront, </span></span><b><span>Four Seasons Hotel Casablanca</span></b><span><span> offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 186 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.</span></span></p><br><br><br><p><span><span>Four Seas</span><span>ons Casablanca is looking for </span><span>an Executive Housekeeper</span></span><span><span>who shares a passion for excellence and who infuses enthusiasm into everything he / she does.</span></span></p><br><br><br><p><span><span>Work on a team built on mutual respect, collaboration, e</span><span>xcellent service and passion</span><span>. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.</span></span></p><br><br><br><p><b><span>BASIC PURPOSE:</span></b></p><br><br><br><p><span>Manages the staff and controls the activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness. Direct the efforts of the Laundry/Valet Department.</span></p><br><br><br><p><b>ESSENTIAL FUNCTIONS:</b></p><br><br><br><p>1. Manages the staff of the Housekeeping Department. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Ensures communications and follow-up on any problems, guest requests or special requirements.</p><br><br><p>2. Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.</p><br><br><p>3. Sets and maintains high standards of cleanliness. Assigns staff to complete the needed activities for the day. Monitors staff’s activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily. Works directly with outside contracted companies to assure quality and timeliness of work.</p><br><br><p>4. Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.</p><br><br><p>5. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.</p><br><br><p>6. Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services.</p><br><br><p>7. Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories.</p><br><br><p>8. Recommends appropriate actions passed on results of inventory. Assures that equipment is properly maintained. Prepares annual budget for labor and operating expense. Proposes items to be included in annual Capital Plan.</p><br><br><p>9. Assures effective operation of the Laundry/Valet Department. Assists the department when needed.</p><br><br><p>10. Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation.</p><br><br><p>11. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.</p><br><br><p>12. Works harmoniously and professionally with co-workers and supervisors.</p><br><br><br><p><b><span>The primary requirements for this position are:</span></b></p><br><br><ul><li>College degree preferably specializing in hotel management experience is strongly preferred</li><li>Minimum of 3-4 years’ experience in Housekeeping Department Head position.</li><li>Excellent communication skills in French and English and a strong, innovative mindset where there is no box!</li><li>Strong community relations</li><li>The ability to react and adjust to changing business environments and lead the team in ensuring efficient financial management of the business</li><li>Ability to motivate and lead a large team</li></ul><br><p><span><span>Learn more about what is like to work at Four Seasons – Visit </span><span>us:</span></span></p><br><br><p><span><span>https://jobs.fourseasons.com</span></span></p><br><br><p><u><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span></u></p><br><br><p><u><span>https://www.facebook.com/Fourseasonsjobs</span></u></p><br><br><p><u><span>https://twitter.com/FourSeasonsJobs</span></u></p><br><br><br><br><br><br><br> </div>
Four Seasons Hotels and Resorts
Morocco
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><b>About the location:</b><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br>A breath of fresh air on the oceanfront, Four Seasons Hotel Casablanca offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 186 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.<br>Four Seasons Casablanca is looking for Communication Agent who shares a passion for excellence and who infuses enthusiasm into everything he / she does.<br>Work on a team built on mutual respect, collaboration, excellent service and passion. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.<br><p><b>About the role :</b></p><br><br><ul><li><span>Answers phone & chat inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions. </span></li><li><span>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with business centre, high-speed Internet service, telephone and hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. </span></li><li><span>Ensure wake up requests are accurately recorded and delivered without fail. </span></li><li><span>Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines. </span></li><li><span>Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner. </span></li><li><span>Accepts and delivers wake-up calls, messages in a timely manner. </span></li><li><span>Complete the guests' profiles</span></li><li><span>Other duties as assigned </span></li></ul><b>Skills:</b><br><br><ul><li><span>Previous luxury hotel experience preferred. </span></li><li><span>Must have excellent customer service and guest contact skills. </span></li><li><span>Candidates must have a degree in hospitality, or similar. </span></li><li><span>Strong communication skills - both written and oral - are required in English, French, and Arabic. Additional language preferred. </span></li><li><span>You must possess the ability to cope with stress and to work in a high volume operation. </span></li><li><span>You must also be able to multi-task and complete tasks by established deadlines. </span></li></ul><br><ul><li><b>What we offer: </b><br>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Complimentary Accommodation at other Four Seasons Hotels and Resort<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals</li></ul><br><u>Learn more about what is like to work at Four Seasons – Visit us:</u><br>https://jobs.fourseasons.com<br>https://www.linkedin.com/company/four-seasons-hotels-and-resort<br>https://www.facebook.com/Fourseasonsjobs<br>https://twitter.com/FourSeasonsJobs<br><b>Due to the local work permit policy in the country, we are looking only for candidates with a valid Moroccan Work Permit.</b><br><br><br><br><br><br><br> </div>
Four Seasons Hotels and Resorts
Morocco
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p>Key Activities of this Position:</p><br><br><p>People Functions:</p><br><br><p>• Maintain harmonious and professional relationship with all departments and Home Office.</p><br><br><p>• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.</p><br><br><p>• Must have strong interpersonal skills and be able to relate to all levels of management.</p><br><br><p>• Must be able to assist hotel guests with technical requirements and issues.</p><br><br><p>• Actively participate in quarterly Regional Systems meetings and shared ideas and best practices.</p><br><br><p>• Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred.</p><br><br><p>• During Pre-Opening, must be able to lead and control 30-60 vendors / contractors at any one time.</p><br><br><p>• During Pre-Opening, must be strong in following up and prioritized tasks for variance vendors, contracts and corporate IST and hotel department heads.</p><br><br><p>• Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.</p><br><br><p>Product Functions:</p><br><br><p>• Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.</p><br><br><p>• Establish and maintain user procedures and hardware familiarization for all systems.</p><br><br><p>• Establish and maintain system security procedures consistent with control requirements and corporate policy.</p><br><br><p>• Maintain accurate records of system files; software and hardware issues and service requirements.</p><br><br><p>• Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application.</p><br><br><p>• Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable.</p><br><br><p>• Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc).</p><br><br><p>• Administer Lotus Notes, connection to global VPN and other communication tools</p><br><br><p>• Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.</p><br><br><p>• Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database.</p><br><br><p>• As required, participate in and lead the co-ordination of new systems acquisitions, corporate initiated major projects and technology implementations.</p><br><br><p>• Good knowledge and support for Desktop OS and applications.</p><br><br><p>• Provide direct guest support and quality support to function rooms and conference services.</p><br><br><p>• Assist the Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process.</p><br><br><p>Profit Functions:</p><br><br><p>• Be a business manager. Recommend new applications as requested by hotels to streamline business processes and improve workflow.</p><br><br><p>• Negotiate and execute computer and data communications contracts to ensure compliance with their requirements.</p><br><br><p>• Implement technology “best practices” from other Four Seasons properties that are workable.</p><br><br><p>• Establish product lifecycle management for hardware/software and 10-year capital planning for technology.</p><br><br><p>• Prepare IT operating budgets, IT capital budgets, and able to discuss and present a business case for all IT expenses.</p><br><br><p>New Opening:</p><br><br><p>• Must be able to lead and maintain control over 50 vendors/contractors at any one time.</p><br><br><p>• Must be strong in following up and prioritize tasks for variance vendors/contractors and hotel department heads.</p><br><br><p>• Must be able to provide regular project updates and manage expectations of the hotel Planning Committees, department heads, Corporate IST and executive stakeholders.</p><br><br><br><br><br><br><br> </div>
Four Seasons Hotels and Resorts
Morocco
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><br><br><p><b><span>ESSENTIAL FUNCTION</span><span>S</span></b></p><br><br><br><ul><li><p><span><span>Assigning rooms for all arrivals, with considerations of the estimated time of arrivals, personal guest preferences and stay history. Special focus on Elite guests and other VIP guests </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Handling and managing “Queue” Rooms</span></span></p><br><br></li><li><p><span><span>Coordinating with Housekeeping to track readiness of rooms for check-in</span></span></p><br><br></li><li><p><span><span>Running daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy</span></span></p><br><br></li><li><p><span><span>Keeping track of changes on room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping</span></span></p><br><br></li><li><p><span><span>Working closely with Reservations department</span><span> to get the Arrival time </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assigning </span><span>Group arrivals</span><span> and updating the group resume.</span></span></p><br><br></li><li><p><span><span>Clearing departures </span><span>and </span><span>b</span><span>ack to back</span><span> rooms </span></span><br><span><span>Reviewing and preparing for early check-ins, express and late check-out requests from guests and providing guidance to teams based on occupancy and arrival patterns</span></span></p><br><br></li><li><p><span><span>Liaise with Housekeeping to prepare showrooms for sales & marketing needs</span></span></p><br><br></li><li><p><span><span>Communicate with Finance Department for any pending account, Open Folio, PM and follow up with any pending payment.</span></span></p><br><br></li><li><p><span><span>Raising the manual requisition and </span><span>Birchstress</span><span> PO/REQ</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maintains inventory of the department stationary at the end of the month for proper stock keeping and usage. </span></span></p><br><br></li><li><p><span><span>Daily review the next three days arrivals detail report with FDM / FOAM to make proper arrangement for the rooms. </span></span></p><br><br></li><li><p><span><span>Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.</span></span></p><br><br></li><li><p><span><span>Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.</span></span></p><br><br></li><li><p><span><span>Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift of both own and the Guest Relations Officer.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Works harmoniously and professionally with co-workers and supervisors. </span></span></p><br><br></li><li><p><span><span>Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Makes confirmation for guest with regards to their booking</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Can answer guest calls and direct them appropriately in the absence of a Communications Operator. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Must be familiar with Four Seasons Hotels & Resorts standard training manual and service culture. </span></span></p><br><br></li><li><p><span><span>Daily review the next three days arrivals detail report with F</span><span>DM</span><span> / FOAM to make proper arrangement for the rooms. </span></span></p><br><br></li></ul><br><br><p><b><span>NON-ESSENTIAL FUNCTIONS</span></b></p><br><br><ul><li><p><span><span>All information should be in confidential.</span></span></p><br><br></li><li><p><span><span>Set up good relationship with all the department of the hotel, and keep smooth working </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Ensures high standards of personal presentation and grooming.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Exercises responsible </span><span>behavior</span><span> at all times and positively representing the hotel and Four Seasons.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, Executive Club and lobby coverage. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. Ensures the driveway are well maintained and properly manned at all times. </span></span></p><br><br></li><li><p><span><span>Carries out any other reasonable duties and responsibilities as assigned.</span></span></p><br><br></li></ul><br><br><p><b><span>KNOWLEDGE AND SKILLS</span><span>.</span></b></p><br><br><p><b><span>Education</span></b></p><br><br><ul><li><p><span><span>College graduate or Certificate in Hotel Management.</span></span></p><br><br></li></ul><br><br><p><b><span>Experience </span></b></p><br><br><ul><li><p><span><span>Minimum one year working experience in similar 5-star hotel OR minimum </span><span>two year</span><span> working experience as Front Desk Guest Relations Officer </span></span></p><br><br></li></ul><br><br><br><br><br><br><br><br> </div>
Four Seasons Hotels and Resorts
Morocco
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p>A breath of fresh air on the oceanfront, Four Seasons Hotel Casablanca offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 186 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.</p><br><br><br><p><b>About the role</b></p><br><br><p>Four Seasons Casablanca is looking for an <b>Assistant Housekeeping Manager </b>who shares a passion for excellence and who infuses enthusiasm into everything he / she does.<br>Work on a team built on mutual respect, collaboration, excellent service and passion for Housekeeping. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.</p><br><br><br><p><b>What you will do</b></p><br><br><ul><li>Manages the staff and controls the daily activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness.</li><li>Manages the staff of the Housekeeping Department. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed. Assures daily labor report and bi-weekly payroll submission is accurate and complete. Ensures communications and follow-up on any problems, guest requests or special requirements.</li><li>Schedules staff. Makes or coordinates the daily assignment of work. Oversees the start of each shift. Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily including a number of Guest rooms. </li><li>Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners. Interaction with guest will be in person and by phone. </li><li>Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Guest Supplies, Cleaning Supplies and Contract Services. Participates in periodic Linen, Uniform and Supplies Inventories. Assures that equipment is properly maintained. Assists in the preparation of the annual budget for labor and operating expense and for items to be included in the annual Capital Plan. </li><li>Assures effective operation of the Laundry/Valet Department in the absence of the Laundry/Valet Manager. Assists the department when needed. </li><li>Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees responds swiftly and effectively in any hotel emergency or safety situation.</li></ul><br><p><b>What you bring</b></p><br><br><ul><li><span><span>school education or equivalent experience.</span></span></li></ul><br><ul><li><span><span>Experience in a </span><span>luxury brands</span><span> is a plus</span></span></li></ul><br><ul><li>French, English and Arabic are mandatory</li></ul><br><p><b>What we offer: </b><br><span>• Competitive Salary, wages, and a comprehensive benefits package</span><br><span>• Excellent Training and Development opportunities</span><br><span>• Complimentary Accommodation at other Four Seasons Hotels and Resort</span><br><span>• Complimentary Dry Cleaning for Employee Uniforms</span><br><span>• Complimentary Employee Meals</span></p><br><br><br><p><b><u><span>Due to the local work permit policy in the country, we are looking only for candidates</span><span> with a</span><span> valid </span><span>Moroccan Work Permit</span><span>.</span></u></b></p><br><br><br><p><span><span>Learn more about what is like to work at Four Seasons – Visit </span><span>us:</span></span></p><br><br><p><span><span>https://jobs.fourseasons.com</span></span></p><br><br><p><u><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span></u></p><br><br><p><u><span>https://www.facebook.com/Fourseasonsjobs</span></u></p><br><br><p><u><span>https://twitter.com/FourSeasonsJobs</span></u></p><br><br><br><br><br><br><br><br> </div>
OTIS
Morocco
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Date Posted:</b></p><br>2026-07-31<p><b>Country: </b></p><br>Morocco<p><b>Location: </b></p><br>Coline Business Center, n°442, La Coline II, Californie -Ain Chock- Casablanca,Casablanca,20190,Morocco<p>Chez Otis, nous transportons chaque jour des milliards de personnes ! Comment ? Grâce à notre équipe talentueuse de plus de 72 000 collaborateurs, passionnés par ce que nous faisons aujourd’hui et par ce que nous construirons demain.</p><br><p>De l’excellence de nos produits (escaliers mécaniques, ascenseurs et trottoirs roulants) à notre nouvelle phase de transformation digitale, c’est le moment idéal pour rejoindre notre entreprise !</p><br><p><b>OTIS, </b>leader mondial de l’industrie de l’ascenseur, recrute plusieurs<b> SUPERVISEURS SERVICE (H/F) au MAROC.</b></p><br><p><b><u>Ou encore :</u></b></p><br><p>La fonction principale consiste à gérer efficacement une équipe de techniciens chargée des activités de maintenance et de dépannage des ascenseurs, des escaliers mécaniques, visant à obtenir une satisfaction du client tout en optimisant les coûts.</p><br>Dans le cadre de ses missions, Le superviseur SVC veille sur le respect des règles de sécurité, de la qualité, et de l’éthique.<br><p><i>Le poste est ouvert aux candidats basés à Casablanca, Rabat, Marrakech ou Tanger.</i></p><br><p><b><u>Au quotidien, vos principales missions seront les suivantes :</u></b></p><br><p><u>Gestion des Clients et des Comptes</u></p><br><ul><li><p>Développer et entretenir des relations solides avec les clients, en assurant leur satisfaction et leur fidélité.</p><br></li><li><p>Réaliser des revues régulières avec les clients clés pour comprendre leurs besoins et attentes.</p><br></li><li><p>Résoudre efficacement les problèmes des clients, en minimisant les temps d'arrêt et les rappels.</p><br></li><li><p>Répondre rapidement aux demandes, préoccupations et plaintes des clients.</p><br></li></ul><p><u>Croissance et Développement du Portefeuille</u></p><br><ul><li><p>Mettre en œuvre des stratégies pour développer le portefeuille de maintenance.</p><br></li><li><p>Identifier et poursuivre de nouvelles opportunités de vente pour les réparations et la modernisation.</p><br></li><li><p>Collaborer avec les équipes commerciales pour développer des solutions personnalisées pour les clients.</p><br></li><li><p>Réaliser des visites de sites et des évaluations pour identifier les opportunités de récupération et de modernisation.</p><br></li></ul><p><u>Gestion des Opérations et Développement de l’Équipe</u></p><br><ul><li><p>Superviser et coordonner les mécaniciens de maintenance, attribuer les tâches et suivre l’avancement de toutes les activités sur le terrain (maintenance préventive, rappels, réparations, etc.).</p><br></li><li><p>Collaborer avec le FOD pour former et développer les mécaniciens, en veillant à l’adéquation des compétences avec les besoins de l’entreprise.</p><br></li><li><p>Gérer les relations avec les employés, résoudre les conflits et assurer un environnement de travail positif.</p><br></li><li><p>Apporter un soutien technique aux mécaniciens et identifier les axes d’amélioration.</p><br></li><li><p>Planifier et prioriser les tâches de maintenance, en assurant une allocation efficace des ressources.</p><br></li><li><p>Réaliser des évaluations de performance, fournir des retours constructifs et du coaching.</p><br></li><li><p>Favoriser une culture de travail d’équipe, d’innovation et d’amélioration continue.</p><br></li><li><p>Promouvoir l’engagement des employés, la reconnaissance et les récompenses.</p><br></li><li><p>Veiller au respect des politiques et procédures RH.</p><br></li></ul><p><u>Sécurité et Assurance Qualité</u></p><br><ul><li><p>Développer, mettre en œuvre et faire respecter les protocoles et procédures de sécurité conformément aux règles OTIS.</p><br></li><li><p>Organiser des formations et ateliers réguliers sur la sécurité pour les mécaniciens.</p><br></li><li><p>Réaliser des audits de sécurité (FPA) et des inspections des mécaniciens et des unités (OSA).</p><br></li><li><p>Enquêter sur les incidents/accidents, documenter les causes profondes et recommander des actions correctives.</p><br></li><li><p>Signaler tous les incidents, accidents et quasi-accidents à l’EH&S.</p><br></li><li><p>Veiller au respect des normes de qualité, en réalisant des audits et inspections réguliers.</p><br></li><li><p>Développer et maintenir des processus de contrôle qualité pour améliorer la performance globale.</p><br></li><li><p>Collaborer avec l’équipe qualité et le FOD pour mettre en œuvre les meilleures pratiques.</p><br></li></ul><p><u>Réduction des Rappels et Amélioration de la Qualité</u></p><br><ul><li><p>Analyser les données de rappels, identifier les tendances et les axes d’amélioration.</p><br></li><li><p>Développer et mettre en œuvre des stratégies pour réduire les rappels.</p><br></li><li><p>Assurer la clôture des Instructions de Mise à Niveau Produit (PUI) dans les délais.</p><br></li><li><p>Garantir la résolution rapide des plaintes et problèmes clients.</p><br></li><li><p>Mettre en œuvre des actions correctives pour combler les écarts de performance.</p><br></li></ul><p><u>Autres Responsabilités</u></p><br><ul><li><p>Participer aux audits et fournir les informations nécessaires.</p><br></li><li><p>Collaborer avec d'autres départements (ex. : ventes, finances) pour atteindre les objectifs de l’entreprise.</p><br></li><li><p>Effectuer d'autres tâches assignées par la direction.</p><br></li></ul><p><b><u>Profil recherché / Qualifications requises</u></b></p><br><ul><li><p>Diplôme Bac+3 à Bac+5 en génie mécanique, électromécanique, électrique, maintenance industrielle ou domaine connexe.</p><br></li><li><p>Expérience significative dans la gestion d’activités de maintenance, de dépannage ou de services techniques, idéalement dans le secteur des ascenseurs, escaliers mécaniques ou équipements techniques.</p><br></li><li><p>Expérience en management et encadrement d’équipes terrain.</p><br></li><li><p>Bonne connaissance des activités de maintenance préventive, corrective et des processus d’amélioration de la performance opérationnelle.</p><br></li><li><p>Capacité à piloter les indicateurs de performance (sécurité, qualité, rappels, productivité et satisfaction client).</p><br></li><li><p>Expérience dans la gestion de la relation client et le traitement des réclamations.</p><br></li><li><p>Connaissance des normes de sécurité, de qualité et des réglementations applicables aux interventions techniques sur site.</p><br></li><li><p>Aptitude à analyser les données opérationnelles et à mettre en œuvre des plans d’action d’amélioration continue.</p><br></li><li><p>Solides compétences en organisation, planification et gestion des priorités.</p><br></li><li><p>Maîtrise des outils informatiques et des systèmes de gestion des interventions.</p><br></li><li><p>Excellentes compétences en communication, leadership et résolution de problèmes.</p><br></li><li><p>Bonne maîtrise du français ; la connaissance de l’anglais est un atout.</p><br></li><li><p>Permis de conduire et disponibilité pour des déplacements réguliers sur le terrain.</p><br></li></ul><p><b><u>Compétences clés</u></b></p><br><ul><li><p>Leadership et développement des équipes.</p><br></li><li><p>Orientation client et excellence du service.</p><br></li><li><p>Gestion opérationnelle et pilotage de la performance.</p><br></li><li><p>Capacité d’analyse et résolution de problèmes.</p><br></li><li><p>Prise de décision et gestion des priorités.</p><br></li><li><p>Communication efficace et gestion des relations.</p><br></li><li><p>Culture sécurité et qualité.</p><br></li><li><p>Esprit d’amélioration continue.</p><br></li><li><p>Gestion du changement et adaptabilité.</p><br></li><li><p>Sens des responsabilités et de l’éthique professionnelle.</p><br></li></ul><p><b><u>Atouts supplémentaires</u></b></p><br><ul><li><p>Expérience dans le secteur des ascenseurs, escaliers mécaniques ou équipements de transport vertical.</p><br></li><li><p>Expérience dans la réduction des rappels (callbacks), l’amélioration des performances de maintenance et la gestion des indicateurs opérationnels.</p><br></li><li><p>Expérience dans le développement commercial de contrats de maintenance, réparations ou modernisations.</p><br></li><li><p>Certification ou formation en gestion d’équipe, sécurité au travail ou amélioration continue.</p><br></li><li><p>Expérience dans un environnement multinational ou orienté service à forte exigence client.</p><br></li></ul><p><b><u>Que pouvons-nous vous offrir ?</u></b></p><br><ul><li><p>L’opportunité de rejoindre un leader mondial de son secteur et une marque de renommée internationale.</p><br></li><li><p>Une culture d’entreprise qui favorise l’innovation et valorise les talents, véritable clé de notre réussite.</p><br></li><li><p>Un package de rémunération compétitive.</p><br></li><li><p>Des opportunités de développement et d’évolution au sein d’un environnement multinational.</p><br></li></ul><p><br>#BuildWhatsNext</p><br><p>If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. </p><br><p>Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. </p><br><p>You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. </p><br><p>When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. </p><br><p>We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. </p><br><p>Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. </p><br><p>Become a part of the Otis team and help us #Buildwhatsnext! </p><br><p><span><i>Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.</i></span></p><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><p><span>Click on this </span>link<span> to read the Policy and Terms</span></p><br> </div>
Morocco
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<br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.</p><br><br>Job Description<br><br><p>The Director, Patient Centered Outcomes Research, is responsible for the design and execution of strategically-focused and innovative patient experience data (PED) evidence to support optimization of product registration, access & reimbursement, and clinical practice in collaboration with HEOR Strategy and other functions (eg, Clinical Development & Operations, Regulatory, Commercial).</p><br><p>The Director, Patient-Centered Outcomes Research, will support Oncology primarily and cultivate strong partnerships to enable effective cross-functional collaboration with other product team members from internal groups including HEOR-Strategy, Clinical Development and Operations, Biostatistics, Regulatory Affairs, Medical Affairs, and the Commercial organization. The Director represents HEOR at global regulatory and payer / HTA meetings and may lead and/or support negotiations in collaboration with cross-functional team members to drive internal strategy and alignment with global regulatory & reimbursement agencies. In addition, the Director will represent AbbVie externally and assume a leadership role in collaborations with external partners (eg, industry consortiums, key opinion leaders, research organizations, patient advocacy groups). He / She serves as a subject matter expert (SME) on PED and patient-centered measurement strategies within HEOR and AbbVie to drive a patient-centric culture and adoption/uptake of standards and best practices for PED.</p><br><p>The Director will oversee at least one therapeutic area (eg, oncology, rheumatology, gastroenterology, dermatology, neurosciences, eye care, aesthetics) and their responsibility will span multiple products/ indications. Additional responsibilities for the Director include developing annual strategic planning of PED aligned with TA / asset strategy and managing multiple projects and vendors to execute PED for their respective TA responsibilities. Managerial responsibilities may include attracting, mentoring, and oversight of junior members of the team (eg, interns, fellows, associate directors); development of annual strategic plans aligned with TA / asset strategy and managing annual budgets for their respective TA responsibilities.</p><br><p>Responsibilities</p><br><ul><li>Responsible for execution of global PED generation and stakeholder engagement strategies that encompasses innovative research aligned with overall asset strategy across multiple therapeutic areas</li><li>Leads management of projects to ensure timely execution of PED research to characterize patient outcomes, identify patient preferences and unmet needs, inform patient-focused measurement strategies, and develop and validate innovative patient-relevant outcomes measures and endpoints to differentiate AbbVie’s portfolio and meet business and global needs</li><li>Supports alignment of strategy with HEOR-Strategy counterparts and communicates strategy and translates results cross-functionally to key cross-functional teams that are part of Pipeline Commercial Model to facilitate alignment and integration of PED plans into the broader Integrated Evidence Plans</li><li>Ensures the scientific quality and integrity of COA research through development of rigorous qualitative and quantitative study research proposals, protocols, analysis plans and reports</li><li>Leads integration of COA measurement strategy into clinical development programs through clinical trial program support (eg, protocol/SAP content development, results interpretation, and CSR development) and ensures appropriate implementation of COAs on eCOA platforms in global programs</li><li>Leads development, validation, and implementation of COAs measures for randomized controlled trials (RCTs) / observational studies</li><li>Leads/contributes to strategy and development of content for regulatory and reimbursement submissions regarding PED and patient-relevant endpoints and leads/participates in regulatory and reimbursement discussions and negotiations to optimize registration approval, product labeling & promotion and patient access decisions</li><li>Develops strategic scientific communication plan including submission and presentation of research in peer-reviewed journals and at medical / methodological congresses</li><li>Serves as internal SME on technical specialty areas to identify new methodologies and advancements in the field (e.g., psychometric methods and results interpretation, COA methods, regulatory requirements to obtain COAs on labels, industry trends)</li><li>Ensure scientific integrity of PED research through serving as expert reviewer on study designs, protocols, results and scientific communications (eg, qualitative or quantitative expert review)</li><li>Lead above-brand research projects/initiatives to pilot innovative methodologies and elevate internal standards/best practices (eg, unique data presentation/visualization techniques, psychometric methodologies, digital health technology)</li><li>Engages with external thought leaders and representatives at global regulatory and reimbursement authorities to shape the external environment with respect to patient centered outcomes research and patient focused drug development policy in alignment with AbbVie corporate objectives</li><li>Develops and delivers standards/best practices and educational resources for functions across AbbVie to drive the integration of patient voice in development programs</li></ul><br>Qualifications<br><br><ul><li>Advanced degree in Psychology or Psychometrics, Epidemiology, Statistics, Public Health, Health Economics and Outcomes Research (HEOR) or related discipline (MS, MPH, PharmD, PhD) preferred</li><li>Minimum of 7 years of experience required, with relevant pharmaceutical industry or consulting experience in PED research; clinical outcome assessment / patient reported outcome development, psychometric validation, and implementation; and medical product development and trial design</li><li>Demonstrated ability in evaluation & development of PED from conceptualization through negotiations by global authorities</li><li>Demonstrated ability in evaluating, developing, and validating COA instruments for inclusion in clinical programs that meet regulatory agency standards for label claims</li><li>Experience in preparing regulatory & HTA submissions</li><li>Excellent interpersonal skills with an ability to leverage deep expertise to understand, respond and influence effectively across multiple internal and external customers</li><li>Demonstrated ability to manage multiple priorities in rapidly changing environment</li><li>Excellent written and verbal communication skills</li><li>Experience in handling delivery of services across complex matrix environments and on a global level</li><li>Excellent project management skills</li><li>Demonstrated experience / knowledge of the pharmaceutical industry (knowledge of regulatory/compliance frameworks) and clinical trial design</li><li>Knowledge of global regulatory & HTA requirements for patient-centered endpoints</li><li>Ability to effectively interpret and communicate research results to internal and external audiences</li><li>Ability to work collaboratively to leverage other HEOR capabilities (Strategy, Geographies, other CoEs – Economic Modeling, Meta-Research, RWE Analytics)</li><li>People management experience</li><li>Develop standards and respond quickly to business questions</li><li>Travel – Position requires up to 20% travel</li><li>lly, must be a self- starter and have a strong desire to see projects achieve commercial success.</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: </p><br><ul><li>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. </li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.</li><li>This job is eligible to participate in our long-term incentive programs. </li></ul><p>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. </p><br><p>US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>
Confidential
Morocco - Boulemane
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Contract Type: Regular / Permanent WHO WE ARE Present in 40 countries with 40,000 employees, SUEZ provides essential services to protect and improve quality of life in the face of growing environmental challenges. SUEZ enables its clients to provide access to water and waste services through resilient and innovative solutions. SUEZ Consulting, a SUEZ Group entity, supports the cities and regions of tomorrow, as well as industrial sites, in their energy and ecological transition. With fine expertise and an approach focused on the expectations and ecosystem of our clients: - Support in all stages of their projects: from strategy (strategic advice, technical assistance, audit) to all the stages bringing the project to life (assistance with project management, project management, studies, project management, assistance for operation, maintenance, training and planning) - Our teams work on hydraulic infrastructure, waste management & recovery, urban development, mobility, energy transition and digital territories YOUR MISSION To support our growth in Africa and the Middle East, we are looking for a: Sanitation & Drinking Water Expert - M/F Location: As part of this position, you will join the Moroccan subsidiary of Suez Consulting, C3E, based in Casablanca. Scope of intervention: You will be required to conduct studies in Morocco and internationally, particularly in Africa and the Middle East. Internationally, most projects are carried out in conjunction with international donors (AFD, WB, ADB, AfDB, EU, EIB), for whom our teams provide engineering services for essential services: drinking water, sanitation (stormwater and wastewater), and waste management in developing and emerging countries. YOUR MISSIONS: • Manage, conduct, and validate hydraulic studies (master plans, feasibility studies, diagnostics, preliminary and detailed studies, preparation of tender documents, analysis and evaluation of bids, etc.). • Design and size structural infrastructure (drinking water supply and distribution networks, combined sewer/stormwater/wastewater networks, pumping and lift stations, reservoirs, etc.). • Carry out and/or supervise advanced hydraulic modeling of drinking water and wastewater networks. • Define optimal technical choices, integrating resilient, sustainable, and economically viable solutions. • Ensure adherence to project budgets and deadlines. • Participate in the coordination and contractual management of partners (co-contractors, subcontractors, project owners, funders, or beneficiaries) to ensure successful project execution and client satisfaction. • Undertake short-term assignments in Africa and the Middle East.• Ensure critical review and technical validation of deliverables produced by the teams. • Guarantee compliance with national and international norms, regulations, and standards. • Provide technical support to project managers and engineers. • Assist project owners in technical decision-making. • Participate in strategic meetings and technical project monitoring committees. • Contribute to the continuous improvement of internal methods and tools. • Ensure knowledge transfer and the development of technical skills within the teams. • Conduct technological and regulatory monitoring in the water sector. YOUR PROFILE • Hold a Master's degree (BAC+5) in Engineering (engineering school specializing in hydraulic engineering, rural engineering, civil engineering, or equivalent). • Minimum 15 years of experience in drinking water and/or wastewater studies. Expertise in both areas is an asset. • Strong skills in network hydraulics, pumping stations, storage facilities, etc. • Proficiency in hydraulic calculation and modeling software for drinking water and wastewater, including transient regimes. • You have excellent interpersonal and listening skills. • You are autonomous, organized, and a strong team player. • You are rigorous, responsive, and possess strong analytical skills. • You have excellent written and verbal communication skills in English and French. At SUEZ Consulting, we believe that diversity is a driver of innovation and performance, shaping a sustainable environment. Recruitment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, or disability. Suez values work-life balance; this position is open to remote work. BU: International - Europe CATEGORY: Management Apply now Share Save Jobstorage facilities, etc.). • Proficiency in hydraulic calculation and modeling software in the field of drinking water and sanitation, including transient regimes. • You have excellent interpersonal and listening skills. • You are autonomous, organized, and a strong team player. • You are rigorous, responsive, and possess strong action-oriented skills. • You have excellent written and verbal communication skills in English and French. At SUEZ Consulting, we believe that diversity is a driver of innovation and performance, shaping a sustainable environment. Recruitment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, or disability. Suez values work-life balance; this position is open to remote work. BU: International - Europe CATEGORY: Management Apply now Share Save Jobstorage facilities, etc.). • Proficiency in hydraulic calculation and modeling software in the field of drinking water and sanitation, including transient regimes. • You have excellent interpersonal and listening skills. • You are autonomous, organized, and a strong team player. • You are rigorous, responsive, and possess strong action-oriented skills. • You have excellent written and verbal communication skills in English and French. At SUEZ Consulting, we believe that diversity is a driver of innovation and performance, shaping a sustainable environment. Recruitment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, or disability. Suez values work-life balance; this position is open to remote work. BU: International - Europe CATEGORY: Management Apply now Share Save Job</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Possess an engineering degree (BAC+5) in Hydraulic Engineering, Rural Engineering, Civil Engineering, or equivalent.</li><li>Minimum of 15 years of experience in drinking water and/or sanitation studies. Proficiency in both areas is a plus.</li><li>Strong skills in network hydraulics, pumping stations, storage structures, etc.</li><li>Proficiency in hydraulic calculation and modeling software for drinking water and sanitation, including transient regimes.</li><li>Possess good interpersonal skills and a good sense of listening.</li><li>Be autonomous, organized, and have a strong team spirit.</li><li>Be rigorous and responsive with good writing skills.</li><li>Excellent written and verbal communication skills in English and French.</li></ul><p></p></section>
Four Seasons Hotels and Resorts
Morocco
<h2 class="h5">Job description</h2>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><b><span>Graphic Designer (Cluster Role)</span></b></p><br><br><br><p><b><span>About Four Seasons Morocco Collection</span></b></p><br><br><p><span><span>The Four Seasons Morocco Collection brings together three exceptional properties, each offering a distinctive luxury hospitality experience in Morocco's most iconic destinations:</span></span></p><br><br><ul><li><p><b><span>Four Seasons Hotel Casablanca</span></b><span><span>, a contemporary oceanfront retreat in Morocco's economic capital.</span></span></p><br><br></li></ul><br><ul><li><p><b><span>Four Seasons Resort Marrakech</span></b><span><span>, a tranquil resort oasis blending Moroccan tradition with modern luxury.</span></span></p><br><br></li></ul><br><ul><li><p><b><span>Four Seasons Hotel Rabat at</span><span>Kasr</span><span>Al Bahr</span></b><span><span>, a landmark destination where history, heritage, and contemporary elegance converge.</span></span></p><br><br></li></ul><br><p><span><span>Together, these properties</span><span>represent</span><span>the finest standards of luxury hospitality, delivering unforgettable experiences to guests while</span><span>maintaining</span><span>Four Seasons' commitment to excellence, innovation, and genuine service.</span></span></p><br><br><br><p><b><span>About Four Seasons</span></b></p><br><br><p><span><span>Founded in 1960, Four Seasons continues to define the future of luxury hospitality through extraordinary experiences, exceptional quality, and personalized service. Currently operating hotels and private residences around the world, Four Seasons consistently ranks among the world's most admired luxury brands and best places to work.</span></span></p><br><br><br><p><b><span>Graphic Designer (Cluster Role)</span></b></p><br><br><p><span><span>The</span></span><b><span>Graphic Designer (Cluster Role)</span></b><span><span>is responsible for</span><span>developing and executing creative visual solutions that support the marketing, communications, public relations, sales, food and beverage, spa, and guest experience</span><span>objectives</span><span>across the</span></span><b><span>Four Seasons Morocco Collection</span></b><span><span>, including Casablanca, Marrakech, and Rabat.</span></span></p><br><br><p><span><span>This</span><span>role will create compelling visual content and communication materials for both digital and print applications, ensuring all assets reflect Four</span><span>Seasons</span><span>brand standards while</span><span>showcasing</span><span>the unique identity of each property.</span></span></p><br><br><p><span><span>Working closely with the Marketing and Communications teams across the Collection, the Graphic Designer will support storytelling, campaigns, promotions, partnerships, events, and internal communications through innovative and engaging design.</span></span></p><br><br><br><br><br><p><b><span>What</span><span>You Will</span><span>Do:</span></b></p><br><br><p><span><span>Assisting with Design Production: Creating and</span><span>modifying</span><span>visual elements like images, layouts, and social media content.</span></span></p><br><br><p><span><span>Collaborating with Teams: Working with the art director and other team members to develop and refine designs, ensuring consistency with brand guidelines.</span></span></p><br><br><p><span><span>Learning and Development: Gaining experience with</span><span>design software</span><span>, industry trends, and design principles.</span></span></p><br><br><p><span><span>Meeting Deadlines: Managing time effectively and prioritizing tasks to meet project deadlines.</span></span></p><br><br><p><span><span>Attention to Detail: Ensuring accuracy and quality in all design work.</span></span></p><br><br><p><span><span>Conceptualization and Presentation: Developing design concepts and presenting them to team members.</span></span></p><br><br><p><span><span>Develop and design marketing, communications, and promotional materials for the Four Seasons Morocco Collection.</span></span></p><br><br><p><span><span>Create visual assets for online and offline channels including advertisements, brochures, flyers, posters, invitations, menus, and signage.</span></span></p><br><br><p><span><span>Design engaging content for websites, social media platforms, email campaigns, digital displays, and other digital marketing initiatives.</span></span></p><br><br><p><span><span>Produce collateral for</span><span>the</span><span>cluster</span><span>hotel</span><span>s</span><span>outlets including restaurants, bars,</span><span>spa</span><span>, meetings and events, and seasonal activations.</span></span></p><br><br><p><span><span>Ensure all creative materials align with Four Seasons global brand guidelines and visual identity standards.</span></span></p><br><br><p><span><span>Collaborate with Marketing, Communications, Public Relations, Sales, Events, Spa, Culinary, and Operations teams to develop creative concepts and campaigns.</span></span></p><br><br><p><span><span>Adapt global and regional campaign assets for local market needs and property-specific initiatives.</span></span></p><br><br><p><span><span>Partner with photographers, videographers, printers, and production vendors when</span><span>required</span><span>.</span></span></p><br><br><p><span><span>Assist</span><span>in the development of visual storytelling initiatives highlighting guest experiences, culinary experiences, wellness offerings, and destination-driven content.</span></span></p><br><br><br><p><b><span>What</span><span>You</span><span>Bring:</span></b></p><br><br><p><span><span>Proficiency</span><span>in Design Software: Experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant tools.</span></span></p><br><br><p><span><span>Design Principles:</span><span>Understanding of</span><span>typography, color theory, and layout composition.</span></span></p><br><br><p><span><span>Communication Skills: Ability to clearly communicate design ideas and collaborate effectively.</span></span></p><br><br><p><span><span>Creativity and Problem-Solving: Developing innovative design solutions and</span><span>adapting to</span><span>feedback.</span></span></p><br><br><p><span><span>Time Management: Ability to prioritize tasks and meet deadlines.</span></span></p><br><br><p><span><span>Education/Experience: A degree or relevant experience in graphic design or</span><span>a related</span><span>field.</span></span></p><br><br><p><span><span>Diploma or</span><span>Bachelor's Degree in Graphic Design</span><span>, Visual Communications, Creative Arts, Marketing, or</span><span>a related field</span><span>.</span></span></p><br><br><p><span><span>Minimum 2-4 years of experience in graphic design, creative services, hospitality, luxury, lifestyle, or agency environments.</span></span></p><br><br><p><span><span>Strong portfolio</span><span>demonstrating</span><span>expertise</span><span>in print, digital, and brand communication design.</span></span></p><br><br><p><span><span>Experience with Canva, Figma, or other creative platforms is an advantage.</span></span></p><br><br><p><span><span>Experience creating assets for both digital and print production.</span></span></p><br><br><p><span><span>Good</span><span>organizational and project management skills.</span></span></p><br><br><p><span><span>Ability to work independently while collaborating effectively with multiple stakeholders.</span></span></p><br><br><p><span><span>Ability to manage multiple projects across three properties in a fast-paced environment.</span></span></p><br><br><p><span><span>Passion for luxury hospitality, travel, lifestyle, and premium brand experiences.</span></span></p><br><br><p><span><span>Good</span><span>reading</span><span>, writing, and verbal communication skills in English.</span></span></p><br><br><p><span><span>French is</span><span>required</span><span>; Arabic is highly desirable.</span></span></p><br><br><p><span><span>Willingness to travel occasionally between Casablanca, Marrakech, and Rabat.</span></span></p><br><br><br><br><p><b><span>What</span><span>We</span><span>Offer:</span></b></p><br><br><ul><li><p><span><span>Competitive salary and comprehensive benefits package.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Excellent training and professional development opportunities.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Employee</span><span>dining</span><span>benefits</span><span>.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Opportunities for growth within one of the world's leading luxury hospitality brands.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>A collaborative and creative work environment focused on innovation and excellence.</span></span></p><br><br></li></ul><br><br><p><b><span>Work Type:</span></b></p><br><br><p><b><span>Full-Time</span></b></p><br><br><p><b><span>Location:</span></b><span><span>Four Seasons Hotel Casablanca, Morocco</span></span></p><br><br><br><p><b><span>Join Our Team</span></b></p><br><br><p><span><span>Join a team built on mutual respect, collaboration, creativity, and</span><span>a commitment</span><span>to excellence. The Four Seasons Morocco Collection offers an inspiring environment where talent is nurtured, ideas are valued, and exceptional guest experiences are brought to life through creativity and innovation.</span></span></p><br><br><p><b><span>What to Expect: You Will...</span></b></p><br><br><ul><li><p><span><span>Be a champion of the Golden Rule:</span><span>Treat other the way you would like to be treated</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Be part of a collaborative team with opportunities to learn, grow, and develop.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Have the opportunity to</span><span>work on diverse and exciting projects across three iconic destinations.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Take pride in creating world-class visual experiences that elevate luxury hospitality.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Be recognized and rewarded for creativity, innovation, and excellence.</span></span></p><br><br></li></ul><br><br><br><br><br><br><br> </div>
Four Seasons Hotels and Resorts
Morocco
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><span><span>ORDER TAKER JOB DESCRIPTIONS</span></span></p><br><br><br><ul><li><p><span><span>Take guest orders, communicate special requests to the kitchen, and coordinate </span><span>delivery</span><span> of orders and complementary in-room amenities according to Four Seasons Standards.</span></span></p><br><br></li><li><p><span><span>Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods.</span></span></p><br><br></li><li><p><span><span>Upsell </span><span>additional</span><span> services and products </span><span>to</span><span> maximize revenues.</span></span></p><br><br></li><li><p><span><span>Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; Private Bar and beverage food quality; guestroom by Room Service Servers </span><span>in a timely manner</span><span> to ensure proper food and beverage quality; properly and accurately close guest checks; record guest charges and gratuities.</span></span></p><br><br></li><li><p><span><span>Anticipate guest needs, </span><span>ascertain</span><span> satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.</span></span></p><br><br></li><li><p><span><span>Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from </span><span>kitchen</span><span> and delivered in a prompt and </span><span>accurate</span><span> fashion.</span></span></p><br><br></li><li><p><span><span>Maintain and file logs of amenity deliveries, table retrievals and private bar service requests.</span></span></p><br><br></li><li><p><span><span>Update Opera with guest preferences collected and </span><span>maintain</span><span> regular reports to review in-house and arriving VIPs with special requests/set-ups.</span></span></p><br><br></li><li><p><span><span>Comply with</span><span> Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as </span><span>set forth in</span><span> Empact.</span></span></p><br><br></li><li><p><span><span>Work harmoniously and professionally with co-workers and supervisors.</span></span></p><br><br></li><li><p><span><span>Stock and order paper (cups, tags, straws </span><span>etc</span><span>) and office (</span><span>Micros</span><span> paper, printing paper, amenity cards, breakfast </span><span>doorknob</span><span> menus </span><span>etc</span><span>) supply items.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> in setting tray tables for delivery.</span></span></p><br><br></li><li><p><span><span>Work closely with </span><span>the housekeeping</span><span> coordinator to handle in-room guest requests simultaneously and seamlessly.</span></span></p><br><br></li><li><p><span><span>Use</span><span>HotSOS</span><span> to dispatch staff </span><span>to</span><span> guestroom (and residential) floors to complete the </span><span>needed</span><span> request.</span></span></p><br><br></li><li><p><span><span>Use Opera reports to prepare for hotel guests; share communication with team and beyond </span><span>regarding</span><span> preferences; update records/profiles etc.</span></span></p><br><br></li><li><p><span><span>Coordinate with banquets when special deliveries are requested from an event to the guest room (</span><span>i.e.</span><span> midnight snack for bride and groom </span><span>etc</span><span>).</span></span></p><br><br></li><li><p><span><span>Complete cashiering duties as per guideline daily.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> in preparing regular </span><span>Avero</span><span> reports to analyze performance and adjust strategy according to guest preferences.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assist</span><span> with payroll reporting.</span></span></p><br><br></li><li><p><span><span>Have excellent Food & Beverage product knowledge and be able to be assertive and provide alternatives and solutions to guests’ inquiries / problems / suggestions.</span></span></p><br><br></li><li><p><span><span>Liaise with the Kitchen shift leader whenever in doubt about any </span><span>guests'</span><span> requests which </span><span>are</span><span> out of the menu / extraordinary, prior to confirming with the guests.</span></span></p><br><br></li><li><p><span><span>Be able to use Open table and appropriately take a guest’s reservation for any of our food and beverage outlets</span></span></p><br><br></li></ul><br><p><b><span>Standard Duties:</span></b></p><br><br><ul><li><p><span><span>To provide a friendly and professional service that always exceeds </span><span>guests’</span><span>expectations</span><span>.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> in phone coverage with other departments.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> the department to upkeep relevant </span><span>noticeboards</span><span>.</span></span></p><br><br></li><li><p><span><span>Prepare related paperwork for new hires.</span></span></p><br><br></li><li><p><span><span>Requires knowledge and the ability to </span><span>operate</span><span> computer equipment including word processing and spreadsheet software plus other systems (</span><span>i.e.</span><span> Opera, Windows, Bayan payroll and analysis reports </span><span>etc</span><span>).</span></span></p><br><br></li><li><p><span><span>To accept responsibility for the </span><span>health,</span><span>safety</span><span> and welfare of all areas of the department, </span><span>guests</span><span> and employees and to respond properly </span><span>to</span><span> any hotel </span><span>emergency</span><span>.</span></span></p><br><br></li><li><p><span><span>To safeguard guests and employees with knowledge and application of health and safety, accident prevention, fire drills and first aid.</span></span></p><br><br></li><li><p><span><span>To ensure you read the hotel's employee handbook and understand and adhere to its rules and regulations, particularly the policies and procedures relating to Fire, Hygiene, </span><span>Health</span><span> and Safety.</span></span></p><br><br></li><li><p><span><span>To undertake other duties and responsibilities which, while outside the normal routine, will be within the position's overall scope.</span></span></p><br><br></li><li><p><span><span>To report for duty punctually wearing the correct uniform/attire and name badge. To </span><span>maintain</span><span> a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.</span></span></p><br><br></li><li><p><span><span>Wear hair restraint/hat, gloves, apron, </span><span>jacket</span><span> and closed-toed shoes while on duty.</span></span></p><br><br></li><li><p><span><span>To </span><span>comply with</span><span> local legislation as </span><span>required</span><span>.</span></span></p><br><br></li><li><p><span><span>To </span><span>maintain</span><span> good working relationships with your colleagues and all other departments through working by The Golden Rule.</span></span></p><br><br></li><li><p><span><span>To respond to any changes in the department as dictated by the needs of </span><span>industry</span><span>, </span><span>company</span><span> or hotel.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</span></span></p><br><br></li><li><p><span><span>To conduct and attend training sessions as outlined.</span></span></p><br><br></li><li><p><span><span>Perform other tasks or projects as assigned by the Director of Food & Beverage or In-Room Dining Manager.</span></span></p><br><br></li><li><p><span><span>Must be able to obtain any required food handling and/or sanitation certifications required by local or state agencies.</span></span></p><br><br></li></ul><br><br><br><br><br><br> </div>