Model Jobs in Morocco

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p><strong>Overview:&nbsp;</strong></p><br><p>Are you an experienced histology professional with a passion for leadership, operational excellence, and scientific innovation? We are seeking a dynamic and highly motivated Histology scientist to lead our histopathology team and manage the overall laboratory operations within the Functional Immunology and Innovative Technology Group. In this senior role, you will oversee the day-to-day management of a skilled histotechnology team, ensuring the highest standards of quality, efficiency, and regulatory compliance in support of immunology drug discovery programs. Your responsibilities will span from histotechnology laboratory work, team leadership, workflow optimization, resource planning, quality management systems, and cross-functional collaboration with pathologists, scientists, and study directors. You will serve as the primary technical and operational authority for the lab, championing a culture of continuous improvement, scientific rigor, and professional development. If you thrive in a fast-paced, multidisciplinary research environment and are ready to lead a high-performing team at the forefront of translational science, we encourage you to apply.</p><br><p><strong>Responsibilities:</strong></p><br><p><strong>Histotechnology: </strong>Participate in the accessioning, grossing, embedding, processing of traditional histological tissue samples as well as novel complex in vitro model samples.</p><br><p><strong>Team Leadership &amp; Personnel Management</strong>: Directly supervise, mentor, and develop a team of histotechnologists and laboratory technicians. Conduct performance evaluations, establish individual development plans, oversee scheduling and workload allocation, and foster a collaborative, inclusive, and psychologically safe team culture.</p><br><p><strong>Workflow Oversight &amp; Operational Management</strong>: Plan, coordinate, and prioritize laboratory workflows to ensure timely delivery of histological services in support of drug discovery and translational research programs. Monitor laboratory capacity and adjust resource allocation as needed to meet project milestones and organizational objectives. Be the point of contact for troubleshooting the newly implemented laboratory management information system employed in the laboratory (SampleManger).</p><br><p><strong>Quality Assurance &amp; Regulatory Compliance</strong>: Establish, maintain, and continuously improve quality management systems, including SOPs, quality control protocols, and laboratory metrics.</p><br><p><strong>Resource &amp; Budget Management</strong>: Oversee procurement, maintenance, and qualification of laboratory equipment, reagents, and consumables.</p><br><p><strong>Training &amp; Mentorship</strong>: Provide technical training in histological techniques including tissue trimming, processing, embedding, FFPE and cryosectioning, routine and special staining, and advanced molecular tissue-based assays.</p><br><p><strong>Laboratory Safety</strong>: Enforce safe handling of hazardous chemicals, biological specimens, and sharp instruments. Lead incident investigations, and corrective action implementation in compliance with EHS policies.</p><br><p><strong>Cross-Functional Collaboration &amp; Scientific Support</strong>: Partner with pathologists, research scientists, and program managers to understand project needs and deliver tailored histological solutions.</p><br><p><strong>Continuous Improvement &amp; Innovation</strong>: Identify and implement improvements to existing workflows, technologies, and methodologies. Evaluate and qualify new platforms and reagents, and champion the adoption of emerging histological and digital pathology technologies aligned with the group's scientific strategy.</p><br><br>Qualifications<br><br><p><strong>Basic Qualifications</strong>:</p><br><p>BS or equivalent education with typically 7 or more years of experience</p><br><p>MS or equivalent education with typically 5 or more years of experience</p><br><p>Demonstrated experience in histotechnology science, managing laboratory personnel, including performance management, scheduling, and staff development</p><br><p><strong>Preferred Qualifications</strong>:</p><br><p>Histotechnologist (HTL) or Histotechnician (HT) certification (ASCP) required; HT/HTL (ASCP) in good standing preferred</p><br><p>Comprehensive technical proficiency in tissue grossing, FFPE and OCT processing, embedding, sectioning, routine H&amp;E, and special histochemical staining</p><br><p>Experience developing, validating, and implementing standard operating procedures (SOPs), quality control programs, and regulatory/compliance frameworks (e.g., GLP, ISO)</p><br><p>Familiarity with advanced molecular histology platforms (e.g., spatial transcriptomics) and laboratory information management systems (LIMS) such as Sample Manager or equivalent</p><br><p><strong>Other Desirable Attributes:</strong></p><br><p>Proven leadership and people management skills with an ability to motivate, mentor, and develop a high-performing technical team</p><br><p>Strong organizational skills with exceptional attention to detail and the ability to manage competing priorities in a deadline-driven environment</p><br><p>Demonstrated commitment to laboratory safety, regulatory compliance, and adherence to institutional policies and documentation standards</p><br><p>Effective communicator with the ability to collaborate cross-functionally with pathologists, scientists, operations, and senior leadership</p><br><p>Strategic thinker with a continuous improvement mindset and the ability to drive process optimization and innovation initiatives</p><br><p>Consistent track record of delivering high-quality, reproducible results within resource and timeline constraints</p><br><p>Excellent oral and written communication skills, including experience preparing technical reports, and presentations</p><br><p>Independent, analytical, and solutions-oriented with a demonstrated ability to navigate ambiguity and drive decisions in a complex research environment</p><br><p>Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, OneNote) and laboratory data management tools</p><br><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the&nbsp;time&nbsp;of&nbsp;this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic&nbsp;location,&nbsp;and&nbsp;we&nbsp;may ultimately pay more or less than the posted range. This range may be modified in the&nbsp;future.&nbsp;​</p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</p><br></li><li><p>This job is eligible to participate in our short-term incentive&nbsp;programs. ​</p><br></li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The&nbsp;amount&nbsp;and&nbsp;availability&nbsp;of any&nbsp;bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee remains in the Company's&nbsp;sole&nbsp;and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be modified at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.&nbsp;</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong>&nbsp;</p><br> <br> <p>UNDP's Country Programme in Morocco (2023–2027) is fully aligned with the New Development Model, the Government Programme, the United Nations Sustainable Development Cooperation Framework (UNSDCF), the UNDP Strategic Plan, and the 2030 Agenda for Sustainable Development. It emphasizes a human rights-based approach, gender equity, and the principle of leaving no one behind. The Country Programme builds on previous development results and leverages UNDP country, regional and global institutional capacities, including South-South and triangular cooperation.&nbsp;</p><br> <br> <p>UNDP Country Office in Morocco works in close partnership with the Government and the international community to advance the New Development Model's objectives of structural transformation toward a more inclusive, empowered, sustainable and resilient economy and society, contributing to broader African prosperity. The UNDP Resident Representative (RR) leads and oversees the work of the Country Office, seconded by the Deputy Resident Representative (DRR Programme &amp; Operations). The Country Office comprises approximately 50 staff and personnel and delivers around USD 25 million in programmatic support to Morocco annually.&nbsp;</p><br> <br> <p>The Country Office characterised by multiple thematic portfolios, a diverse donor base, and a mix of Direct and National Implementation Modalities requires a dedicated Programme Management Support Unit (PMSU) to provide support to quality assurance, monitoring and evaluation, audit coordination, risk management, and corporate compliance support across the full programme cycle. The PMSU Coordinator leads this function and acts as a strategic advisor to senior management on the integrity, performance and accountability of the UNDP Morocco programme portfolio.&nbsp;</p><br> <br> <p><strong>Duties and responsibilities</strong>&nbsp;</p><br> <br> <p>Under the direct supervision of the Deputy Resident Representative (Programme &amp; Operations), the PMSU Coordinator supports the effective management and monitoring of the UNDP programme portfolio, including substantive and financial monitoring, planning and target setting, the development and oversight of standard procedures, and the implementation of partnership and donor agreements based on agreed annual work plans.&nbsp;&nbsp;</p><br> <br> <p>The PMSU Coordinator acts as a quality assurance advisor to Senior Management on all aspects of the programme and provides advice to the DRR and to programme units on strategic planning, monitoring and evaluation, audit, risk management, the Internal Control Framework, Results-Based Management, and financial management of the programming portfolio. The PMSU Coordinator also works closely with Operations and the Service Centre, acting as a bridge between programme and operations functions and enhancing information sharing across units.&nbsp;&nbsp;</p><br> <br> <p><strong>Key functions</strong>&nbsp;</p><br> <br> <p>In particular, the PMSU Coordinator will:&nbsp;</p><br> <br> <p><strong>1. Advise the DRR on and coordinate programme strategic planning and corporate reporting</strong>&nbsp;</p><br> <br> <ul> <li>Provide catalytic support on programme strategic planning in relation to the CPD, UNSDCF, UNDP Strategic Plan, and coordinate annual programme planning exercises across portfolios.&nbsp;</li> </ul> <br> <ul> <li>Coordinate the preparation of the Integrated Work Plan (IWP), the Results-Oriented Annual Report (ROAR), and other corporate planning and results-reporting exercises.&nbsp;</li> </ul> <br> <ul> <li>Support the Senior Management Team (SMT) in business process mapping and the establishment of internal Standard Operating Procedures for results management and workflow control across programme units.&nbsp;</li> </ul> <br> <ul> <li>Contribute to regular assessments of the country strategic plans and implementation plans, identifying lessons learned and areas of emphasis to underpin consistently improved programming.&nbsp;</li> </ul> <br> <ul> <li>Introduce innovation and best practices to enhance programme performance.&nbsp;&nbsp;</li> </ul> <br> <p><strong>2. Support the DRR in providing quality assurance, financial oversight and policy advice across the programme cycle</strong>&nbsp;</p><br> <br> <ul> <li>Support strategic oversight of programme planning, budgeting, implementation and monitoring across the Country Office, tracking the use of financial resources in accordance with UNDP rules and regulations.&nbsp;</li> </ul> <br> <ul> <li>Strengthen internal control systems and maintain compliance standards across the Country Office, in close coordination with the Operations Unit.&nbsp;</li> </ul> <br> <br> <ul> <li>Foster collaboration between programme units, project teams, HQ and the RBAS Regional Hub, ensuring sound financial performance through programme resource analysis (including DPC/DES) and effective resource planning.&nbsp;</li> </ul> <br> <ul> <li>Advise on implementation modalities (DIM, NIM, etc.) based on UNDP rules and regulations and advise project staff and implementing partners on control systems and operational compliance.&nbsp;</li> </ul> <br> <ul> <li>Assess work processes and procedures with Team Leaders and Project Managers to ensure tasks are carried out with maximum efficiency.&nbsp;</li> </ul> <br> <ul> <li>Monitor Country Office delivery, resource mobilization, TRAC allocation, revenue management and cost recovery, and support periodic monitoring of corporate dashboards and exceptions, identifying remedial actions.&nbsp;</li> </ul> <br> <ul> <li>Provide quality assurance for legal and partnership instruments, including Letters of Agreement (LoAs), Memoranda of Understanding (MoUs), Micro-Capital Grants (MCGs), and Cost-Sharing Agreements, ensuring compliance with UNDP rules and regulations.&nbsp;</li> </ul> <br> <ul> <li>Provide quality assurance for CO HACT payments, as a complement to programme and operations assurances, highlighting issues which require additional due diligence or complementary documentation, and advising on continuous quality improvements for effective, transparent and swift processes in support to implementation.&nbsp;</li> </ul> <br> <ul> <li>Ensure effective application of Results-Based Management (RBM) tools, establishment of management targets, compliance with corporate requirements, and rigorous use of Quantum and other UNDP corporate platforms.&nbsp;</li> </ul> <br> <ul> <li>Oversee adherence to procurement plans and ensure the efficient use of resources in accordance with UNDP rules and policies.&nbsp;</li> </ul> <br> <p><strong>3. Lead the design and implementation of the Country Office monitoring and evaluation system</strong>&nbsp;</p><br> <br> <ul> <li>Provide technical advice on M&amp;E for projects within the Country Office portfolio, including the design of M&amp;E frameworks with defined indicators and theories of change to facilitate evaluation at later stages.&nbsp;</li> </ul> <br> <ul> <li>Promote evaluation standards, quality assurance and capacity development within the programme.&nbsp;</li> </ul> <br> <ul> <li>Facilitate quarterly, mid-year and annual reviews of project indicators and targets to assess progress, identify constraints and gaps, and provide recommendations for course correction.&nbsp;</li> </ul> <br> <ul> <li>Ensure that evaluation findings feed into policy, programme and project design, and oversee the timely preparation of management responses to all evaluations.&nbsp;</li> </ul> <br> <ul> <li>Provide methodological support to project units during the formulation, approval and implementation of M&amp;E procedures and instruments, and select appropriate RBM tools, particularly for monitoring.&nbsp;</li> </ul> <br> <ul> <li>Carry out programme analysis at outcome and sub-outcome level, in collaboration with programme and operations teams, to capture lessons learned and ensure that risks are properly monitored and mitigated.&nbsp;</li> </ul> <br> <ul> <li>Undertake regular field visits to ensure compliance and timely execution of monitoring and evaluation activities by project units.&nbsp;</li> </ul> <br> <ul> <li>Support the conduct of project and outcome-level evaluations in collaboration with the RR/DRR, programme teams, and the Independent Evaluation Office, including evaluations measuring the impact of the Country Office programme.&nbsp;</li> </ul> <br> <p><strong>4. Coordinate audit, risk management and assurance exercises</strong>&nbsp;</p><br> <br> <br> <ul> <li>Assess risk areas and work with project personnel to minimize risk exposure, in consultation with relevant project and operations teams and under the oversight of the Country Office Management Team.&nbsp;</li> </ul> <br> <ul> <li>Coordinate periodic Harmonized Approach to Cash Transfers (HACT) exercises and other assurance activities.&nbsp;</li> </ul> <br> <ul> <li>Prepare audit plans for projects and the Country Office, and coordinate audit exercises with senior management, project teams, implementing partners and external auditors.&nbsp;</li> </ul> <br> <ul> <li>Monitor the implementation of previous audit recommendations and report status to the Country Office Management Team at regular intervals.&nbsp;</li> </ul> <br> <ul> <li>Actively participate in project audits, internal controls and follow-up actions, and ensure compliance with audit quality standards and timeframes.&nbsp;</li> </ul> <br> <ul> <li>Maintain and update the Country Office risk register, escalating significant risks to senior management as appropriate.&nbsp;</li> </ul> <br> <p><strong>5. Manage the PMSU team and foster knowledge management across the Country Office</strong>&nbsp;</p><br> <br> <ol> <li>Supervise the PMSU staff (M&amp;E Associate, Finance Analyst, and any other PMSU personnel) in all staffing, financial, planning, administrative and monitoring matters, including performance management.&nbsp;</li> </ol> <br> <ol> <li>Facilitate knowledge building and knowledge sharing on quality programme management within the Country Office and with HQ and Regional Hub colleagues.&nbsp;</li> </ol> <br> <ol> <li>Promote close cooperation and coordination between projects in the monitoring of both processes and impact of UNDP Morocco interventions.&nbsp;</li> </ol> <br> <ol> <li>Disseminate good practices and advocate UNDP's successful experiences and substantive areas of expertise through global knowledge networks.&nbsp;</li> </ol> <br> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation&nbsp;</p><br> <br> <p><strong>Institutional arrangements</strong>&nbsp;</p><br> <br> <p>The PMSU Coordinator reports directly to the Deputy Resident Representative (Programme &amp; Operations). The incumbent supervises the PMSU team (M&amp;E Associate NPSA 6 and Finance Assistant NPSA 5) and also works in collaboration with the Resident Representative, Programme Analysts and Project Coordinators across all thematic portfolios, the Operations Unit, the Service Centre, and Country Office Gender and Communications focal points.&nbsp;</p><br> <br> <p>Externally and across the wider UNDP system, the PMSU Coordinator engages with the RBAS Regional Hub (Bureau for Arab States), UNDP Headquarters teams (Bureau for Programme and Policy Support, Bureau for Management Services, Independent Evaluation Office, Office of Audit and Investigations), implementing partners, donors, and external auditors. The incumbent contributes to United Nations Country Team M&amp;E and audit processes as relevant.&nbsp;</p><br> <br> <p>&nbsp;<strong>Competencies</strong>&nbsp;</p><br> <br> <br> <p><i><strong>Core Competencies</strong></i>&nbsp;</p><br> <br> <br> <br> <p><strong>Achieve Results:</strong>&nbsp;</p><br> <br> <br> <p>​​LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work​&nbsp;</p><br> <br> <br> <br> <p><strong>Think Innovatively:</strong>&nbsp;</p><br> <br> <br> <p>​​LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking​&nbsp;</p><br> <br> <br> <br> <p><strong>Learn Continuously:</strong>&nbsp;</p><br> <br> <br> <p>​​LEVEL 2: Go outside comfort zone, learn from others and support their learning​&nbsp;</p><br> <br> <br> <br> <p><strong>Adapt with Agility:</strong>&nbsp;</p><br> <br> <br> <p>​​LEVEL 2: Adapt processes/approaches to new situations, involve others in change process​&nbsp;</p><br> <br> <br> <br> <p><strong>Act with Determination:&nbsp;</strong>&nbsp;</p><br> <br> <br> <p>​​LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously​&nbsp;</p><br> <br> <br> <br> <p><strong>Engage and Partner:</strong>&nbsp;</p><br> <br> <br> <p>​​LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships​&nbsp;</p><br> <br> <br> <br> <p><strong>Enable Diversity and Inclusion:</strong>&nbsp;</p><br> <br> <br> <p>​​LEVEL 2: Facilitate conversations to bridge differences, considers in decision making ​&nbsp;</p><br> <br> <br> <br> <p><i><strong>People Management&nbsp;</strong></i>&nbsp;</p><br> <br> <p>UNDP People Management Competencies can be found in the dedicated <u>site.</u>&nbsp;&nbsp;</p><br> <br> <p><i><strong>Cross-Functional &amp; Technical competencies (insert up to 7 competencies)&nbsp;</strong></i>&nbsp;</p><br> <br> <p><i><strong>Thematic Area</strong></i>&nbsp;</p><br> <br> <br> <p><i><strong>Name</strong></i>&nbsp;</p><br> <br> <br> <p><i><strong>Definition</strong></i>&nbsp;</p><br> <br> <br> <br> <p><strong>Business Direction and Strategy&nbsp;</strong>&nbsp;</p><br> <br> <br> <p><strong>System Thinking&nbsp;</strong>&nbsp;</p><br> <br> <br> <p>Ability to use objective problem analysis and&nbsp;</p><br> <br> <p>judgement to understand how interrelated&nbsp;</p><br> <br> <p>elements coexist within an overall process or&nbsp;</p><br> <br> <p>system, and to consider how altering one element&nbsp;</p><br> <br> <p>can impact on other parts of the system&nbsp;</p><br> <br> <br> <br> <p><i><strong>Business Management&nbsp;</strong></i>&nbsp;</p><br> <br> <br> <p><strong>Risk Management&nbsp;</strong>&nbsp;</p><br> <br> <br> <p>Identify and organize act</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p>A breath of fresh air on the oceanfront, Four Seasons Hotel Casablanca offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 186 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.</p><br><br><br><p><b>About the role</b></p><br><br><p>Four Seasons Casablanca is looking for an <b>Assistant Housekeeping Manager </b>who shares a passion for excellence and who infuses enthusiasm into everything he / she does.<br>Work on a team built on mutual respect, collaboration, excellent service and passion for Housekeeping. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.</p><br><br><br><p><b>What you will do</b></p><br><br><ul><li>Manages the staff and controls the daily activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness.</li><li>Manages the staff of the Housekeeping Department. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed. Assures daily labor report and bi-weekly payroll submission is accurate and complete. Ensures communications and follow-up on any problems, guest requests or special requirements.</li><li>Schedules staff. Makes or coordinates the daily assignment of work. Oversees the start of each shift. Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily including a number of Guest rooms.&nbsp;</li><li>Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners. Interaction with guest will be in person and by phone.&nbsp;</li><li>Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Guest Supplies, Cleaning Supplies and Contract Services. Participates in periodic Linen, Uniform and Supplies Inventories. Assures that equipment is properly maintained. Assists in the preparation of the annual budget for labor and operating expense and for items to be included in the annual Capital Plan.&nbsp;</li><li>Assures effective operation of the Laundry/Valet Department in the absence of the Laundry/Valet Manager. Assists the department when needed. </li><li>Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees responds swiftly and effectively in any hotel emergency or safety situation.</li></ul><br><p><b>What you bring</b></p><br><br><ul><li><span><span>school education or equivalent experience.</span></span></li></ul><br><ul><li><span><span>Experience in a </span><span>luxury brands</span><span> is a plus</span></span></li></ul><br><ul><li>French, English and Arabic are mandatory</li></ul><br><p><b>What we offer:&nbsp;</b><br><span>• Competitive Salary, wages, and a comprehensive benefits package</span><br><span>• Excellent Training and Development opportunities</span><br><span>• Complimentary Accommodation at other Four Seasons Hotels and Resort</span><br><span>• Complimentary Dry Cleaning for Employee Uniforms</span><br><span>• Complimentary Employee Meals</span></p><br><br><br><p><b><u><span>Due to the local work permit policy in the country, we are looking only for candidates</span><span> with a</span><span> valid </span><span>Moroccan Work Permit</span><span>.</span></u></b></p><br><br><br><p><span><span>Learn more about what is like to work at Four Seasons – Visit </span><span>us:</span></span></p><br><br><p><span><span>https://jobs.fourseasons.com</span></span></p><br><br><p><u><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span></u></p><br><br><p><u><span>https://www.facebook.com/Fourseasonsjobs</span></u></p><br><br><p><u><span>https://twitter.com/FourSeasonsJobs</span></u></p><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Date Posted:</b></p><br>2026-07-30<p><b>Country: </b></p><br>Morocco<p><b>Location: </b></p><br>Coline Business Center, n°442, La Coline II, Californie -Ain Chock- Casablanca,Casablanca,20190,Morocco<p>Chez Otis, nous transportons chaque jour des milliards de personnes ! Comment ? Grâce à notre équipe talentueuse de plus de 72 000 collaborateurs, passionnés par ce que nous faisons aujourd’hui et par ce que nous construirons demain.</p><br><p>De l’excellence de nos produits (escaliers mécaniques, ascenseurs et trottoirs roulants) à notre nouvelle phase de transformation digitale, c’est le moment idéal pour rejoindre notre entreprise !</p><br><p><b>OTIS, </b>leader mondial de l’industrie de l’ascenseur, recrute plusieurs<b> SUPERVISEURS NOUVELLE INSTALLATION (H/F) au MAROC.</b></p><br><p><b><u>Ou encore :</u></b></p><br><p>Responsable de la gestion et de l’exécution des projets d’installation d’ascenseurs, depuis la revue du contrat jusqu’à la remise finale, en garantissant une livraison dans les délais, dans le respect du budget et des standards de qualité, tout en assurant la satisfaction client et le respect des procédures de l’entreprise.</p><br><p><i>Le poste est ouvert aux candidats basés à Casablanca, Rabat, Marrakech ou Tanger.</i></p><br><p><b><u>Au quotidien, vos principales missions seront les suivantes :</u></b></p><br><p><u>Revue et Gestion des Contrats (Pré-exécution)</u></p><br><ul><li><p>Analyser les contrats, appels d’offres et spécifications.</p><br></li><li><p>Comprendre le périmètre, les délais et les conditions commerciales.</p><br></li><li><p>Identifier les risques, opportunités et clarifications nécessaires.</p><br></li></ul><p><u>Prise en Charge et Planification du Projet</u></p><br><ul><li><p>Collaborer avec les représentants commerciaux pour assurer une transition fluide du projet.</p><br></li><li><p>Élaborer et gérer les plans de projet, l’allocation des ressources et les budgets.</p><br></li><li><p>Définir les jalons du projet, les délais et les indicateurs clés de performance (KPI).</p><br></li><li><p>Identifier les risques potentiels du projet et les stratégies d’atténuation.</p><br></li><li><p>Coordonner avec les équipes transversales (ventes, ingénierie, etc.).</p><br></li></ul><p><u>Exécution et Gestion de la Main-d’œuvre/Sous-traitants</u></p><br><ul><li><p>Gérer et coordonner la main-d'œuvre, les sous-traitants et les livraisons de matériel.</p><br></li><li><p>Gérer les ressources du projet (main-d'œuvre, matériaux, équipements).</p><br></li><li><p>Planifier et coordonner le travail des sous-traitants.</p><br></li><li><p>Suivre et contrôler l’avancement, la qualité et les coûts du projet.</p><br></li></ul><p><u>Gestion Budgétaire et Ordres de Modification</u></p><br><ul><li><p>Élaborer et gérer les budgets du projet.</p><br></li><li><p>Suivre les dépenses, identifier les opportunités d’économies et les stratégies de réduction des risques.</p><br></li><li><p>Gérer les conditions de facturation, les certificats de paiement et la trésorerie.</p><br></li><li><p>Identifier, documenter et soumettre les Ordres de Modification (VO) en cas de changement de périmètre.</p><br></li><li><p>Gérer les approbations, la tarification et les impacts sur la planification des VO.</p><br></li></ul><p><u>Communication et Relation Client</u></p><br><ul><li><p>Développer et maintenir de solides relations avec les clients.</p><br></li><li><p>Communiquer l’avancement du projet, les délais et les attentes.</p><br></li><li><p>Traiter les préoccupations et les problèmes des clients et assurer leur satisfaction.</p><br></li></ul><p><u>Supervision d ’Équipe</u></p><br><ul><li><p>Superviser les équipes de projet (installation, tests, mise en service).</p><br></li><li><p>Fournir un soutien et des conseils techniques.</p><br></li></ul><p><u>Suivi, Qualité et Sécurité</u></p><br><ul><li><p>Effectuer des visites régulières sur site pour suivre l’avancement, la qualité et la sécurité.</p><br></li><li><p>Identifier et résoudre les problèmes potentiels, les défauts ou les écarts.</p><br></li><li><p>Garantir le respect des normes de qualité et de sécurité de l’entreprise.</p><br></li><li><p>Réaliser les évaluations de performance (FPA) des employés et des sous-traitants.</p><br></li><li><p>Veiller au respect de toutes les règles de sécurité Otis (Pré-démarrage, Vérification des étapes critiques, etc.).</p><br></li><li><p>Gérer les processus AMT &amp; PUI pour assurer la conformité des produits.</p><br></li><li><p>Communiquer avec le FOD concernant les problèmes de qualité produit.</p><br></li></ul><p><u>Ordres de Modification et Gestion du Changement</u></p><br><ul><li><p>Identifier, documenter et soumettre les Ordres de Modification (VO) en cas de changement de périmètre.</p><br></li><li><p>Gérer les approbations, la tarification et les impacts sur la planification des VO.</p><br></li></ul><p><u>Mise en Service et Remise</u></p><br><ul><li><p>Coordonner les activités de mise en service.</p><br></li><li><p>Garantir la fonctionnalité et la performance du système.</p><br></li><li><p>Assurer la formation du client.</p><br></li><li><p>Gérer la remise au service après-vente et au client, et s’assurer que toutes les remarques soient clôturées.</p><br></li><li><p>Identifier et gérer les opportunités de conversion avec le client.</p><br></li></ul><p><b><u>Profil recherché / Qualifications requises</u></b></p><br><ul><li><p>Diplôme d’Ingénieur ou Bac+3/Bac+5 en génie mécanique, électromécanique, électrique, génie industriel ou domaine connexe.</p><br></li><li><p>Expérience significative dans la gestion de projets d’installation, idéalement dans le secteur des ascenseurs, de la construction ou des équipements techniques.</p><br></li><li><p>Expérience en gestion d’équipes terrain et en coordination de sous-traitants.</p><br></li><li><p>Bonne connaissance des processus d’installation, de mise en service et de suivi de chantier.</p><br></li><li><p>Maîtrise de la gestion budgétaire, du suivi des coûts et des ordres de modification (Variation Orders).</p><br></li><li><p>Capacité à analyser des contrats, des cahiers des charges et des spécifications techniques.</p><br></li><li><p>Solides compétences en planification de projet et en gestion des priorités.</p><br></li><li><p>Connaissance des normes de qualité, de sécurité et des réglementations applicables aux chantiers.</p><br></li><li><p>Excellentes compétences en communication et en gestion de la relation client.</p><br></li><li><p>Maîtrise des outils informatiques et des logiciels de gestion de projet.</p><br></li><li><p>Bonne maîtrise du français ; la connaissance de l’anglais est un atout.</p><br></li><li><p>Mobilité et disponibilité pour effectuer des déplacements réguliers sur les chantiers.</p><br></li></ul><p><b><u>Compétences clés</u></b></p><br><ul><li><p>Leadership et management d’équipe.</p><br></li><li><p>Orientation client et sens du service.</p><br></li><li><p>Rigueur et sens de l’organisation.</p><br></li><li><p>Capacité de résolution de problèmes et prise de décision.</p><br></li><li><p>Esprit d’analyse et gestion des risques.</p><br></li><li><p>Gestion du temps et respect des délais.</p><br></li><li><p>Adaptabilité et capacité à évoluer dans un environnement dynamique.</p><br></li><li><p>Sens des responsabilités et de la sécurité.</p><br></li></ul><p><b><u>Atouts supplémentaires</u></b></p><br><ul><li><p>Expérience dans le secteur des ascenseurs et escaliers mécaniques.</p><br></li><li><p>Connaissance des standards EHS (Environment, Health &amp; Safety) et des politiques de sécurité Otis.</p><br></li><li><p>Expérience dans la conduite de projets techniques complexes impliquant plusieurs parties prenantes.</p><br></li></ul><p><b><u>Que pouvons-nous vous offrir ?</u></b></p><br><ul><li><p>L’opportunité de rejoindre un leader mondial de son secteur et une marque de renommée internationale.</p><br></li><li><p>Une culture d’entreprise qui favorise l’innovation et valorise les talents, véritable clé de notre réussite.</p><br></li><li><p>Un package de rémunération compétitive.</p><br></li><li><p>Des opportunités de développement et d’évolution au sein d’un environnement multinational.</p><br></li></ul><p><br>#BuildWhatsNext</p><br><p>If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.&nbsp;</p><br><p>Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.&nbsp;&nbsp;</p><br><p>You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.&nbsp;&nbsp;</p><br><p>When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. &nbsp;</p><br><p>We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.&nbsp;&nbsp;&nbsp;</p><br><p>Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.&nbsp; We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.&nbsp;&nbsp;</p><br><p>Become a part of the Otis team and help us #Buildwhatsnext!&nbsp;</p><br><p><span><i>Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.</i></span></p><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><p><span>Click on this </span>link<span> to read the Policy and Terms</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>KEY DIMENSIONS: SCOPE &amp; SCALE </b></p><br><p>The Customer Engagement Lead role is designed to focus exclusively on customer engagement at the country level. This role assumes paramount importance in directly engaging with customers, understanding their needs and preferences, and driving strategies that enhance customer satisfaction and loyalty.</p><br><ul><li><b>Customer Strategic Focus:</b> Lead the development of a customer-centric strategic focus that aligns with overall business objectives, identifying key opportunities to enhance engagement and satisfaction.<ul><li><b>Customer Persona Development:</b> Craft detailed customer personas based on robust data and insights, enabling the team to deeply understand the motivations, challenges, and behaviors of different customer segments.</li><li><b>Customer Journey Mapping:</b> Map out comprehensive customer journeys for each persona, identifying key touchpoints and opportunities to engage and add value</li><li><b>Customer Engagement Plan: </b>Design and implement a strategic customer engagement plan that leverages identified personas and journey insights with detail specific activities, channels, and messages tailored to engage each segment effectively, driving meaningful interactions and building strong relationships</li></ul></li><li><b>Go-to-Market </b><ul><li><b>Channel Assessment &amp; Choices:</b> Conduct thorough assessments of available go-to-market channels, evaluating their effectiveness in reaching target customer segments. Make strategic choices about which channels to prioritize based on alignmenet with customer preferences and behaviors, ensuring efficient and impactful reach</li><li><b>Call Plan by Channel: </b>Develop detailed call plans for each chosen channel, outlining the frequency, messaging and objectives of interactions. This planning ensures that all customer communications are consistent, personalized, and strategically timed to optimize engagement and response rates</li></ul></li><li><b>Glocal Context Elaboration: </b>Articulate a “glocal” strategy that balances global brand strategies with local market nuances. This involves adapting global engagement initiatives to fit local customer preferences and regulatory environments, ensuring strategies are both globally aligned and locally resonant.</li></ul><p><b>ROLE RESPONSIBILITIES</b></p><br><p>Lead and execute innovative customer engagement strategies within the assigned geography/country, prioritizing direct interactions with customers. The role aims to embody and advocate for a “Customer First” philosophy, ensuring that all engagement initiatives are deeply aligned with customer needs, thereby driving satisfaction and loyalty.</p><br><ul><li><b>Customer Engagement Strategy:</b> Develop and implement a&nbsp; comprehensive customer engagement strategy that prioritizes direct, meaningful interactions, leveraging insights to drive engagement and satisfaction<ul><li><b>Design customer journeys:</b> Ensure the personalization of customer interactions &amp; content across channels</li><li><b>Analyze touchpoints across the customer journey:</b> Leverage data to understand individual preferences and tailor the customer experience, ensuring a more personalized and relevant engagement</li><li><b>Content Strategy Plan:</b> Develop the adapted content, on a glocal manner, in respect of the regulatory frame &amp; in coordination with the dedicated partner functions (medical, regulatory...)</li><li><b>Collaboration with Brand Leads:</b> Work closely with Brand Leads to ensure that engagement strategies complement and amplify brand strategies, align with the overall objectives</li></ul></li><li><b>Omni-Channel Engagement:</b> Utilize an omni-channel approach to engage customers across multiple platforms, ensuring consistency and personalization in all communications to meet customers where they are.<ul><li>Map out the entire customer journey, identifying touchpoints across various channels.</li><li>Analyze how customers interact with the brand at each touchpoint and work to optimize these interactions for a seamless and positive experience.</li></ul></li><li><b>Customer</b> <b>Insight and Analysis:</b><ul><li>Collect customer feedback and insights to identify areas for improvement</li><li>Enhance customer satisfaction, loyalty, and overall experience by addressing pain points and meeting customer expectations</li></ul></li><li><b>Cross-Functional Leadership: </b>Lead the customer engagement with a strong “Customer First” ethos, empowering team members to innovate and excel in their engagement initiatives<ul><li>Work in close cooperation with the salesforce optimizing processes and systems to ensure a seamless and positive customer journey</li><li>Ensure that employees understand and deliver a positive customer experience is a key aspect of CX roles. This involves training employees to meet customer expectations and handle various customer interactions effectively</li><li><b>Work in Agile when possible </b>with the transversal team when possible, with an innovation mindset</li></ul></li></ul><p><b>MAIN REQUIREMENTS&nbsp;</b></p><br><ul><li><b>Education Background:</b> Minimum Bachelor’s degree in Marketing, Business Administration, or any related field</li><li><b>Pharmaceutical Industry Understanding:</b> Deep understanding of the pharmaceutical industry’s regulatory environment, market dynamics and customer engagement</li><li><b>Customer knowledge:</b> Understanding HCPs preferred experiences. Deep knowledge of key clients &amp; the end-to-end customer journey. CX professionals need to identify and map out the various touchpoints and interactions customers have with the company, from initial awareness to post-purchase support.</li><li><b>Strong expertise in Omnichannel and Channel mix </b>&nbsp;</li><li><b>Knowledge and experience of innovative methodologies such as scrum, lean start up</b>, nudge and design thinking. Out of the box thinker, always searching for new opportunities</li><li><b>Technical proficiency:</b> Experience with digital engagement tools, AI applications for customer insights, and familiarity with Agile methodologies</li><li><b>Language Proficiency:</b> Fluent in the primary language(s) of the country or countries &nbsp;of operation, with strong communication skills</li><li><b>Role model</b> of PTW&nbsp;behaviours</li></ul><p><b>CRITICAL EXPERIENCES REQUIRED TO BE SUCCESSFUL IN THE ROLE (detailed) </b></p><br><ul><li><b>Customer Engagement Strategy Execution: </b>Proven&nbsp; track record of developing and implementing successful customer engagement strategies that have significantly improved customer satisfaction and loyalty</li><li><b>Experience in Customer Engagement:</b> Proven experience in Leading customer engagement or relationship management initiatives, preferably within the healthcare or pharmaceutical sector. This includes a track record of delivering exceptional customer experiences and a deep understanding of customer engagement channels and tools.</li><li><b>Digital Transformation Initiatives:</b> Hands-on experience in leading digital transformation projects, specifically those enhancing customer engagement through AI and data analytics</li><li><b>Agile Project Leadership:</b> Demonstrated ability to manage projects using Agile methodologies, effectively leading cross-functional teams and adapting strategies in a dynamice, fast-paced environment</li><li><b>Regulatory compliance:</b> Experience ensuring all customer engagement activities comply with local regulations and ethical standards, particularly in the pharmaceutical or healthcare industry</li></ul><p><b>PROFESSIONAL SKILLS THAT MAKE THE DIFFERENCE</b></p><br><ul><li><b>Strategic and Analytical Thinking:</b> Ability to leverage insights and data to develop and execute effective customer engagement strategies</li><li><b>Leadership in a Customer Centric Environment: </b>Demonstrated ability to lead by example, fostering a “Customer First” culture within the team and across the organization</li><li><b>Customer-Centric Mindset:</b> A deep commitment to understanding and prioritizing the customer’s needs and preferences. Demonstrated experience in implementing strategies that enhance customer satisfaction and loyalty is essential.</li><li><b>Adapability and Creativity:</b> Flexibility to adapt strategies in real-time based on customer feedback and market changes, and creativity in finding new ways to engage and delight customers</li><li><b>Collaborative skills:</b> Strong collaborative skills to work effectively with Brand Leads and cross-functional teams, ensuring alignmenet between customer engagement and brand strategies.</li><li>Ability and mindset to adapt to new ways of working such as <b>Agile. </b>Leveraging Agile methodologies for cross-team project and initiatives.</li><li><b>Technical Proficiency:</b> Proficiency in digital engagement tools and platforms, with a strong understanding of how AI can be applied to enhance customer interactions and personalize communication</li></ul>Pursue <i>progress</i>, discover <i>extraordinary</i><p>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.</p><br><p>At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.</p><br><p>Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Org. Setting and Reporting In its resolution 72/279 of 31 May 2018, the General Assembly created a dedicated, impartial empowered and sustainable development-focused coordination function for the United Nations development system, drawing on the expertise and assets of all United Nations development system entities, including specialized and non-resident agencies. The Resident Coordinator system ensures the coordination of all organizations of the United Nations dealing with operational activities for development at the country level, regardless of the nature of their presence in the country. It encompasses the UN Resident Coordinator, the UN Country Team and Resident Coordinator s Office and is served by the UN Development Coordination Office. In line with this General Assembly mandate, the Resident Coordinator (RC) is the highest-ranking representative of the United Nations development system (UNDS) at the country level, with the responsibility to lead United Nations country teams, and ensure system-wide accountability on the ground including through a matrixed dual reporting model - for the United Nations Sustainable Development Cooperation Framework and coordinating UN support to countries in their implementation of the 2030 Agenda. She/he brings to the role an appreciation of the breadth of assets of the United Nations in the service of sustaining peace. The Resident Coordinator is the designated representative of and reports to the Secretary-General. The Resident Coordinator also reports annually to the host Government on the systemwide implementation of the UN Cooperation Framework. The Resident Coordinator system is focused on the advancement of sustainable development, leaving no one behind, and with the eradication of poverty in all its forms and dimensions as an overarching objective, consistent with the integrated nature of the 2030 Agenda for Sustainable Development. In performing her/his functions, the Resident Coordinator is guided by the respective UN Cooperation Framework and international frameworks, norms and standards agreed amongst the Member States of the United Nations. Responsibilities Represents the United Nations at the highest-levels of state and together with the relevant agency representative(s) fosters engagement with Government, civil society, bilateral and multilateral partners, academia and private sector to enable the UN development system to address national needs, priorities and sustainable development challenges to advance the 2030 Agenda and to advocate for action and acceleration on the Sustainable Development Goals (SDGs); Leads the UN country team in the development, monitoring and reporting on the UN Cooperation Framework, and enables the UN Country Team s implementation of the UN Cooperation Framework, in full consultation with Government, and through engagement with diverse partners; Coordinates UN system-wide support to Government, taking a preventive approach and identifying and mitigating risks to the achievement of the SDGs and their benefit to all; Supports, catalyzes and advocates for the work of UNCT member agencies, funds and programmes and supports Country Representatives in reaching their agency-specific goals; Coordinates UN entities contributions to context and trend analysis, including a high-quality Common Country Analysis, sharing key findings with the Government and keeping the Secretary-General informed, as appropriate; Promotes and advocates for the fundamental values, standards and principles of the UN Charter, including respect for and protection of human rights and gender equality and advocacy on the SDG commitment to leave no one behind in achieving the sustainable development goals, and reaching the furthest behind first; Together with the UN development system entities, engages, convenes and forges strategic partnerships at the national and sub-national level with diverse entities including with civil society, trade unions and employers organizations, networks of young people, the private sector, parliamentarians, academia, media and think tanks, and the broader development community, around UN s collective support to the 2030 Agenda; Advances, with Government and the UN Country Team and relevant regional entities, regional knowledge-sharing and collaboration, south-south and triangular exchanges, multi-country and transboundary initiatives in pursuit of greater system-wide results and impact on the implementation of Agenda 2030 in country; Identifies, and leverages expertise and assets from across the UN development system, resident or non-resident, to improve shared results, addressing gaps in SDG coverage, effectively utilizing the mandates, capacities, comparative and collaborative advantages within the UN system to do so and ensures alignment of UN development efforts with national development needs and priorities, to foster coherence and impact, and to reduce overlaps, duplication and fragmentation; Provides governance and oversight of system-wide country financing instruments. Pursues funding on behalf of the UN development system for joint UN efforts, system-wide plans and initiatives in support of the UN Cooperation Framework and public and private financing for the implementation of Agenda 2030; Leads continued engagement on and pursuance of the UN s normative agenda, as per international and regional treaties, conventions and recommendations in support of national capacity development in normative and operational areas, in accordance with respective mandates and based on the UN s comparative advantage, roles and responsibilities; Fosters an enabling environment inside and outside the UN, aimed at facilitating collaboration, knowledge and data gathering, analysis and sharing practices to underpin a dynamic and forward-thinking UN contribution to the country, drawing on the global knowledge and expertise of the entire UN system to benefit the country s access to sustainable development solutions; Facilitates access to national, regional and global resources to advance new avenues and pathways to innovation around but not limited to financing and new technologies for sustainable development; Leads and enhances, together with the UN Country Team, strategic communication that advances UN system efforts and collective results to promote the 2030 Agenda, including for national goals and priorities for sustainable development to generate positive public support and ownership; When appointed as Designated Official, ensures effective coordination of country-level security and is accountable to the Secretary-General, through the Under-Secretary-General for Safety and Security, for the security of United Nations personnel and their eligible family members, UN premises and assets throughout the country, designated area or mission, and leads the inter-agency Security Management Team; Promotes and nurtures staff learning and the implementation of staff rules and policies,</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Master's degree or equivalent post graduate qualification in development studies, international relations, political science, economics, social sciences, human rights, law or closely related fields (for otherwise suitably qualified candidates, a first level university degree with a relevant combination of academic qualifications and experience may be accepted in lieu of an advanced post graduate university degree).</p><p>Minimum 15 years of substantive experience and results in leadership roles at the international level is required (including five years of cumulative experience in development, human rights, rule of law, peace-building or humanitarian work at country level outside of one's own country). Previous RC experience is desirable. Previous experience as a senior official with accountability for security (for example UN Designated Official (DO) for Security or equivalent) or previous experience in security decision-making in a complex environment is desirable. Experience in the management and/or coordination of humanitarian programmes, operations and advocacy, preferably at the country level, is desirable. Excellent judgement and strong diplomatic skills are desirable. Demonstrated ability to engage with all relevant stakeholders, including with government representatives, donors and civil society, is desirable. Proven ability to analyse developments and dynamics with a view to facilitating preventive action or identifying entry points for UN engagement is desirable. Experience engaging with or facilitating the participation of vulnerable groups including women s groups and youth, is desirable. Excellent communication and advocacy skills and experience managing engagement with traditional media and on social media is desirable.</p><p>English and French are the working languages of the United Nations Secretariat. For this job opening, English and French are required. Arabic is desirable.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><span><span>A breath of fresh air on the oceanfront, </span></span><b><span>Four Seasons Hotel Casablanca</span></b><span><span> offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 186 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.</span></span></p><br><br><br><p><span><span>Four Seas</span><span>ons Casablanca is looking for </span><span>an Executive Housekeeper</span></span><span><span>who shares a passion for excellence and who infuses enthusiasm into everything he / she does.</span></span></p><br><br><br><p><span><span>Work on a team built on mutual respect, collaboration, e</span><span>xcellent service and passion</span><span>. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.</span></span></p><br><br><br><p><b><span>BASIC PURPOSE:</span></b></p><br><br><br><p><span>Manages the staff and controls the activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness. Direct the efforts of the Laundry/Valet Department.</span></p><br><br><br><p><b>ESSENTIAL FUNCTIONS:</b></p><br><br><br><p>1. Manages the staff of the Housekeeping Department. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Ensures communications and follow-up on any problems, guest requests or special requirements.</p><br><br><p>2. Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.</p><br><br><p>3. Sets and maintains high standards of cleanliness. Assigns staff to complete the needed activities for the day. Monitors staff’s activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily. Works directly with outside contracted companies to assure quality and timeliness of work.</p><br><br><p>4. Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.</p><br><br><p>5. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.</p><br><br><p>6. Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services.</p><br><br><p>7. Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories.</p><br><br><p>8. Recommends appropriate actions passed on results of inventory. Assures that equipment is properly maintained. Prepares annual budget for labor and operating expense. Proposes items to be included in annual Capital Plan.</p><br><br><p>9. Assures effective operation of the Laundry/Valet Department. Assists the department when needed.</p><br><br><p>10. Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation.</p><br><br><p>11. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.</p><br><br><p>12. Works harmoniously and professionally with co-workers and supervisors.</p><br><br><br><p><b><span>The primary requirements for this position are:</span></b></p><br><br><ul><li>College degree preferably specializing in hotel management experience is strongly preferred</li><li>Minimum of 3-4 years’ experience in Housekeeping Department Head position.</li><li>Excellent communication skills in French and English and a strong, innovative mindset where there is no box!</li><li>Strong community relations</li><li>The ability to react and adjust to changing business environments and lead the team in ensuring efficient financial management of the business</li><li>Ability to motivate and lead a large team</li></ul><br><p><span><span>Learn more about what is like to work at Four Seasons – Visit </span><span>us:</span></span></p><br><br><p><span><span>https://jobs.fourseasons.com</span></span></p><br><br><p><u><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span></u></p><br><br><p><u><span>https://www.facebook.com/Fourseasonsjobs</span></u></p><br><br><p><u><span>https://twitter.com/FourSeasonsJobs</span></u></p><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><b>About the location:</b><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br>A breath of fresh air on the oceanfront, Four Seasons Hotel Casablanca offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 186 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.<br>Four Seasons Casablanca is looking for Communication Agent who shares a passion for excellence and who infuses enthusiasm into everything he / she does.<br>Work on a team built on mutual respect, collaboration, excellent service and passion. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.<br><p><b>About the role :</b></p><br><br><ul><li><span>Answers phone &amp; chat inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.&nbsp;</span></li><li><span>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with business centre, high-speed Internet service, telephone and hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. </span></li><li><span>Ensure wake up requests are accurately recorded and delivered without fail.&nbsp;</span></li><li><span>Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines.&nbsp;</span></li><li><span>Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner.&nbsp;</span></li><li><span>Accepts and delivers wake-up calls, messages in a timely manner.&nbsp;</span></li><li><span>Complete the guests' profiles</span></li><li><span>Other duties as assigned&nbsp;</span></li></ul><b>Skills:</b><br>​<br><ul><li><span>Previous luxury hotel experience preferred.&nbsp;</span></li><li><span>Must have excellent customer service and guest contact skills.&nbsp;</span></li><li><span>Candidates must have a degree in hospitality, or similar.&nbsp;</span></li><li><span>Strong communication skills - both written and oral - are required in English, French, and Arabic. Additional language preferred.&nbsp;</span></li><li><span>You must possess the ability to cope with stress and to work in a high volume operation.&nbsp;</span></li><li><span>You must also be able to multi-task and complete tasks by established deadlines.&nbsp;</span></li></ul><br><ul><li><b>What we offer:&nbsp;</b><br>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Complimentary Accommodation at other Four Seasons Hotels and Resort<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals</li></ul><br><u>Learn more about what is like to work at Four Seasons – Visit us:</u><br>https://jobs.fourseasons.com<br>https://www.linkedin.com/company/four-seasons-hotels-and-resort<br>https://www.facebook.com/Fourseasonsjobs<br>https://twitter.com/FourSeasonsJobs<br><b>Due to the local work permit policy in the country, we are looking only for candidates with a valid Moroccan Work Permit.</b><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p>Key Activities of this Position:</p><br><br><p>People Functions:</p><br><br><p>• Maintain harmonious and professional relationship with all departments and Home Office.</p><br><br><p>• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.</p><br><br><p>• Must have strong interpersonal skills and be able to relate to all levels of management.</p><br><br><p>• Must be able to assist hotel guests with technical requirements and issues.</p><br><br><p>• Actively participate in quarterly Regional Systems meetings and shared ideas and best practices.</p><br><br><p>• Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred.</p><br><br><p>• During Pre-Opening, must be able to lead and control 30-60 vendors / contractors at any one time.</p><br><br><p>• During Pre-Opening, must be strong in following up and prioritized tasks for variance vendors, contracts and corporate IST and hotel department heads.</p><br><br><p>• Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.</p><br><br><p>Product Functions:</p><br><br><p>• Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food &amp; Beverage Point of Sales computer systems are available twenty-four (24) hours per day.</p><br><br><p>• Establish and maintain user procedures and hardware familiarization for all systems.</p><br><br><p>• Establish and maintain system security procedures consistent with control requirements and corporate policy.</p><br><br><p>• Maintain accurate records of system files; software and hardware issues and service requirements.</p><br><br><p>• Maintain effective support for end user support process, other systems, including back office, sales &amp; catering and human resources applications or any other property application.</p><br><br><p>• Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable.</p><br><br><p>• Responsible for network support &amp; security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired &amp; wireless, Network protection &amp; failover tools implementation (Firewall, web security, multi-homing devices, etc).</p><br><br><p>• Administer Lotus Notes, connection to global VPN and other communication tools</p><br><br><p>• Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.</p><br><br><p>• Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database.</p><br><br><p>• As required, participate in and lead the co-ordination of new systems acquisitions, corporate initiated major projects and technology implementations.</p><br><br><p>• Good knowledge and support for Desktop OS and applications.</p><br><br><p>• Provide direct guest support and quality support to function rooms and conference services.</p><br><br><p>• Assist the Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process.</p><br><br><p>Profit Functions:</p><br><br><p>• Be a business manager. Recommend new applications as requested by hotels to streamline business processes and improve workflow.</p><br><br><p>• Negotiate and execute computer and data communications contracts to ensure compliance with their requirements.</p><br><br><p>• Implement technology “best practices” from other Four Seasons properties that are workable.</p><br><br><p>• Establish product lifecycle management for hardware/software and 10-year capital planning for technology.</p><br><br><p>• Prepare IT operating budgets, IT capital budgets, and able to discuss and present a business case for all IT expenses.</p><br><br><p>New Opening:</p><br><br><p>• Must be able to lead and maintain control over 50 vendors/contractors at any one time.</p><br><br><p>• Must be strong in following up and prioritize tasks for variance vendors/contractors and hotel department heads.</p><br><br><p>• Must be able to provide regular project updates and manage expectations of the hotel Planning Committees, department heads, Corporate IST and executive stakeholders.</p><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><br><br><p><b><span>ESSENTIAL FUNCTION</span><span>S</span></b></p><br><br><br><ul><li><p><span><span>Assigning rooms for all arrivals, with considerations of the estimated time of arrivals, personal guest preferences and stay history. Special focus on Elite guests and other VIP guests&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Handling and managing “Queue” Rooms</span></span></p><br><br></li><li><p><span><span>Coordinating with Housekeeping to track readiness of rooms for check-in</span></span></p><br><br></li><li><p><span><span>Running daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy</span></span></p><br><br></li><li><p><span><span>Keeping track of changes on room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping</span></span></p><br><br></li><li><p><span><span>Working closely with Reservations department</span><span> to get the Arrival time&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assigning </span><span>Group arrivals</span><span> and updating the group resume.</span></span></p><br><br></li><li><p><span><span>Clearing departures </span><span>and </span><span>b</span><span>ack to back</span><span> rooms </span></span><br><span><span>Reviewing and preparing for early check-ins, express and late check-out requests from guests and providing guidance to teams based on occupancy and arrival patterns</span></span></p><br><br></li><li><p><span><span>Liaise with Housekeeping to prepare showrooms for sales &amp; marketing needs</span></span></p><br><br></li><li><p><span><span>Communicate with Finance Department for any pending account, Open Folio, PM and follow up with any pending payment.</span></span></p><br><br></li><li><p><span><span>Raising the manual requisition and </span><span>Birchstress</span><span> PO/REQ</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maintains inventory of the department stationary at the end of the month for proper stock keeping and usage. </span></span></p><br><br></li><li><p><span><span>Daily review the next three days arrivals detail report with FDM / FOAM to make proper arrangement for the rooms. </span></span></p><br><br></li><li><p><span><span>Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.</span></span></p><br><br></li><li><p><span><span>Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.</span></span></p><br><br></li><li><p><span><span>Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift of both own and the Guest Relations Officer.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Works harmoniously and professionally with co-workers and supervisors. </span></span></p><br><br></li><li><p><span><span>Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Makes confirmation for guest with regards to their booking</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Can answer guest calls and direct them appropriately in the absence of a Communications Operator. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Must be familiar with Four Seasons Hotels &amp; Resorts standard training manual and service culture. </span></span></p><br><br></li><li><p><span><span>Daily review the next three days arrivals detail report with F</span><span>DM</span><span> / FOAM to make proper arrangement for the rooms. </span></span></p><br><br></li></ul><br><br><p><b><span>NON-ESSENTIAL FUNCTIONS</span></b></p><br><br><ul><li><p><span><span>All information should be in confidential.</span></span></p><br><br></li><li><p><span><span>Set up good relationship with all the department of the hotel, and keep smooth working&nbsp;</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Ensures high standards of personal presentation and grooming.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Exercises responsible </span><span>behavior</span><span> at all times and positively representing the hotel and Four Seasons.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, Executive Club and lobby coverage. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. Ensures the driveway are well maintained and properly manned at all times. </span></span></p><br><br></li><li><p><span><span>Carries out any other reasonable duties and responsibilities as assigned.</span></span></p><br><br></li></ul><br><br><p><b><span>KNOWLEDGE AND SKILLS</span><span>.</span></b></p><br><br><p><b><span>Education</span></b></p><br><br><ul><li><p><span><span>College graduate or Certificate in Hotel Management.</span></span></p><br><br></li></ul><br><br><p><b><span>Experience&nbsp;</span></b></p><br><br><ul><li><p><span><span>Minimum one year working experience in similar 5-star hotel OR minimum </span><span>two year</span><span> working experience as Front Desk Guest Relations Officer </span></span></p><br><br></li></ul><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p>A breath of fresh air on the oceanfront, Four Seasons Hotel Casablanca offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 186 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.</p><br><br><br><p><b>About the role</b></p><br><br><p>Four Seasons Casablanca is looking for an <b>Assistant Housekeeping Manager </b>who shares a passion for excellence and who infuses enthusiasm into everything he / she does.<br>Work on a team built on mutual respect, collaboration, excellent service and passion for Housekeeping. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.</p><br><br><br><p><b>What you will do</b></p><br><br><ul><li>Manages the staff and controls the daily activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness.</li><li>Manages the staff of the Housekeeping Department. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed. Assures daily labor report and bi-weekly payroll submission is accurate and complete. Ensures communications and follow-up on any problems, guest requests or special requirements.</li><li>Schedules staff. Makes or coordinates the daily assignment of work. Oversees the start of each shift. Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily including a number of Guest rooms.&nbsp;</li><li>Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners. Interaction with guest will be in person and by phone.&nbsp;</li><li>Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Guest Supplies, Cleaning Supplies and Contract Services. Participates in periodic Linen, Uniform and Supplies Inventories. Assures that equipment is properly maintained. Assists in the preparation of the annual budget for labor and operating expense and for items to be included in the annual Capital Plan.&nbsp;</li><li>Assures effective operation of the Laundry/Valet Department in the absence of the Laundry/Valet Manager. Assists the department when needed. </li><li>Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees responds swiftly and effectively in any hotel emergency or safety situation.</li></ul><br><p><b>What you bring</b></p><br><br><ul><li><span><span>school education or equivalent experience.</span></span></li></ul><br><ul><li><span><span>Experience in a </span><span>luxury brands</span><span> is a plus</span></span></li></ul><br><ul><li>French, English and Arabic are mandatory</li></ul><br><p><b>What we offer:&nbsp;</b><br><span>• Competitive Salary, wages, and a comprehensive benefits package</span><br><span>• Excellent Training and Development opportunities</span><br><span>• Complimentary Accommodation at other Four Seasons Hotels and Resort</span><br><span>• Complimentary Dry Cleaning for Employee Uniforms</span><br><span>• Complimentary Employee Meals</span></p><br><br><br><p><b><u><span>Due to the local work permit policy in the country, we are looking only for candidates</span><span> with a</span><span> valid </span><span>Moroccan Work Permit</span><span>.</span></u></b></p><br><br><br><p><span><span>Learn more about what is like to work at Four Seasons – Visit </span><span>us:</span></span></p><br><br><p><span><span>https://jobs.fourseasons.com</span></span></p><br><br><p><u><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span></u></p><br><br><p><u><span>https://www.facebook.com/Fourseasonsjobs</span></u></p><br><br><p><u><span>https://twitter.com/FourSeasonsJobs</span></u></p><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Date Posted:</b></p><br>2026-07-31<p><b>Country: </b></p><br>Morocco<p><b>Location: </b></p><br>Coline Business Center, n°442, La Coline II, Californie -Ain Chock- Casablanca,Casablanca,20190,Morocco<p>Chez Otis, nous transportons chaque jour des milliards de personnes ! Comment ? Grâce à notre équipe talentueuse de plus de 72 000 collaborateurs, passionnés par ce que nous faisons aujourd’hui et par ce que nous construirons demain.</p><br><p>De l’excellence de nos produits (escaliers mécaniques, ascenseurs et trottoirs roulants) à notre nouvelle phase de transformation digitale, c’est le moment idéal pour rejoindre notre entreprise !</p><br><p><b>OTIS, </b>leader mondial de l’industrie de l’ascenseur, recrute plusieurs<b> SUPERVISEURS SERVICE (H/F) au MAROC.</b></p><br><p><b><u>Ou encore :</u></b></p><br><p>La fonction principale consiste à gérer efficacement une équipe de techniciens chargée des activités de maintenance et de dépannage des ascenseurs, des escaliers mécaniques, visant à obtenir une satisfaction du client tout en optimisant les coûts.</p><br>Dans le cadre de ses missions, Le superviseur SVC veille sur le respect des règles de sécurité, de la qualité, et de l’éthique.<br><p><i>Le poste est ouvert aux candidats basés à Casablanca, Rabat, Marrakech ou Tanger.</i></p><br><p><b><u>Au quotidien, vos principales missions seront les suivantes :</u></b></p><br><p><u>Gestion des Clients et des Comptes</u></p><br><ul><li><p>Développer et entretenir des relations solides avec les clients, en assurant leur satisfaction et leur fidélité.</p><br></li><li><p>Réaliser des revues régulières avec les clients clés pour comprendre leurs besoins et attentes.</p><br></li><li><p>Résoudre efficacement les problèmes des clients, en minimisant les temps d'arrêt et les rappels.</p><br></li><li><p>Répondre rapidement aux demandes, préoccupations et plaintes des clients.</p><br></li></ul><p><u>Croissance et Développement du Portefeuille</u></p><br><ul><li><p>Mettre en œuvre des stratégies pour développer le portefeuille de maintenance.</p><br></li><li><p>Identifier et poursuivre de nouvelles opportunités de vente pour les réparations et la modernisation.</p><br></li><li><p>Collaborer avec les équipes commerciales pour développer des solutions personnalisées pour les clients.</p><br></li><li><p>Réaliser des visites de sites et des évaluations pour identifier les opportunités de récupération et de modernisation.</p><br></li></ul><p><u>Gestion des Opérations et Développement de l’Équipe</u></p><br><ul><li><p>Superviser et coordonner les mécaniciens de maintenance, attribuer les tâches et suivre l’avancement de toutes les activités sur le terrain (maintenance préventive, rappels, réparations, etc.).</p><br></li><li><p>Collaborer avec le FOD pour former et développer les mécaniciens, en veillant à l’adéquation des compétences avec les besoins de l’entreprise.</p><br></li><li><p>Gérer les relations avec les employés, résoudre les conflits et assurer un environnement de travail positif.</p><br></li><li><p>Apporter un soutien technique aux mécaniciens et identifier les axes d’amélioration.</p><br></li><li><p>Planifier et prioriser les tâches de maintenance, en assurant une allocation efficace des ressources.</p><br></li><li><p>Réaliser des évaluations de performance, fournir des retours constructifs et du coaching.</p><br></li><li><p>Favoriser une culture de travail d’équipe, d’innovation et d’amélioration continue.</p><br></li><li><p>Promouvoir l’engagement des employés, la reconnaissance et les récompenses.</p><br></li><li><p>Veiller au respect des politiques et procédures RH.</p><br></li></ul><p><u>Sécurité et Assurance Qualité</u></p><br><ul><li><p>Développer, mettre en œuvre et faire respecter les protocoles et procédures de sécurité conformément aux règles OTIS.</p><br></li><li><p>Organiser des formations et ateliers réguliers sur la sécurité pour les mécaniciens.</p><br></li><li><p>Réaliser des audits de sécurité (FPA) et des inspections des mécaniciens et des unités (OSA).</p><br></li><li><p>Enquêter sur les incidents/accidents, documenter les causes profondes et recommander des actions correctives.</p><br></li><li><p>Signaler tous les incidents, accidents et quasi-accidents à l’EH&amp;S.</p><br></li><li><p>Veiller au respect des normes de qualité, en réalisant des audits et inspections réguliers.</p><br></li><li><p>Développer et maintenir des processus de contrôle qualité pour améliorer la performance globale.</p><br></li><li><p>Collaborer avec l’équipe qualité et le FOD pour mettre en œuvre les meilleures pratiques.</p><br></li></ul><p><u>Réduction des Rappels et Amélioration de la Qualité</u></p><br><ul><li><p>Analyser les données de rappels, identifier les tendances et les axes d’amélioration.</p><br></li><li><p>Développer et mettre en œuvre des stratégies pour réduire les rappels.</p><br></li><li><p>Assurer la clôture des Instructions de Mise à Niveau Produit (PUI) dans les délais.</p><br></li><li><p>Garantir la résolution rapide des plaintes et problèmes clients.</p><br></li><li><p>Mettre en œuvre des actions correctives pour combler les écarts de performance.</p><br></li></ul><p><u>Autres Responsabilités</u></p><br><ul><li><p>Participer aux audits et fournir les informations nécessaires.</p><br></li><li><p>Collaborer avec d'autres départements (ex. : ventes, finances) pour atteindre les objectifs de l’entreprise.</p><br></li><li><p>Effectuer d'autres tâches assignées par la direction.</p><br></li></ul><p><b><u>Profil recherché / Qualifications requises</u></b></p><br><ul><li><p>Diplôme Bac+3 à Bac+5 en génie mécanique, électromécanique, électrique, maintenance industrielle ou domaine connexe.</p><br></li><li><p>Expérience significative dans la gestion d’activités de maintenance, de dépannage ou de services techniques, idéalement dans le secteur des ascenseurs, escaliers mécaniques ou équipements techniques.</p><br></li><li><p>Expérience en management et encadrement d’équipes terrain.</p><br></li><li><p>Bonne connaissance des activités de maintenance préventive, corrective et des processus d’amélioration de la performance opérationnelle.</p><br></li><li><p>Capacité à piloter les indicateurs de performance (sécurité, qualité, rappels, productivité et satisfaction client).</p><br></li><li><p>Expérience dans la gestion de la relation client et le traitement des réclamations.</p><br></li><li><p>Connaissance des normes de sécurité, de qualité et des réglementations applicables aux interventions techniques sur site.</p><br></li><li><p>Aptitude à analyser les données opérationnelles et à mettre en œuvre des plans d’action d’amélioration continue.</p><br></li><li><p>Solides compétences en organisation, planification et gestion des priorités.</p><br></li><li><p>Maîtrise des outils informatiques et des systèmes de gestion des interventions.</p><br></li><li><p>Excellentes compétences en communication, leadership et résolution de problèmes.</p><br></li><li><p>Bonne maîtrise du français ; la connaissance de l’anglais est un atout.</p><br></li><li><p>Permis de conduire et disponibilité pour des déplacements réguliers sur le terrain.</p><br></li></ul><p><b><u>Compétences clés</u></b></p><br><ul><li><p>Leadership et développement des équipes.</p><br></li><li><p>Orientation client et excellence du service.</p><br></li><li><p>Gestion opérationnelle et pilotage de la performance.</p><br></li><li><p>Capacité d’analyse et résolution de problèmes.</p><br></li><li><p>Prise de décision et gestion des priorités.</p><br></li><li><p>Communication efficace et gestion des relations.</p><br></li><li><p>Culture sécurité et qualité.</p><br></li><li><p>Esprit d’amélioration continue.</p><br></li><li><p>Gestion du changement et adaptabilité.</p><br></li><li><p>Sens des responsabilités et de l’éthique professionnelle.</p><br></li></ul><p><b><u>Atouts supplémentaires</u></b></p><br><ul><li><p>Expérience dans le secteur des ascenseurs, escaliers mécaniques ou équipements de transport vertical.</p><br></li><li><p>Expérience dans la réduction des rappels (callbacks), l’amélioration des performances de maintenance et la gestion des indicateurs opérationnels.</p><br></li><li><p>Expérience dans le développement commercial de contrats de maintenance, réparations ou modernisations.</p><br></li><li><p>Certification ou formation en gestion d’équipe, sécurité au travail ou amélioration continue.</p><br></li><li><p>Expérience dans un environnement multinational ou orienté service à forte exigence client.</p><br></li></ul><p><b><u>Que pouvons-nous vous offrir ?</u></b></p><br><ul><li><p>L’opportunité de rejoindre un leader mondial de son secteur et une marque de renommée internationale.</p><br></li><li><p>Une culture d’entreprise qui favorise l’innovation et valorise les talents, véritable clé de notre réussite.</p><br></li><li><p>Un package de rémunération compétitive.</p><br></li><li><p>Des opportunités de développement et d’évolution au sein d’un environnement multinational.</p><br></li></ul><p><br>#BuildWhatsNext</p><br><p>If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.&nbsp;</p><br><p>Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.&nbsp;&nbsp;</p><br><p>You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.&nbsp;&nbsp;</p><br><p>When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. &nbsp;</p><br><p>We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.&nbsp;&nbsp;&nbsp;</p><br><p>Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.&nbsp; We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.&nbsp;&nbsp;</p><br><p>Become a part of the Otis team and help us #Buildwhatsnext!&nbsp;</p><br><p><span><i>Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.</i></span></p><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><p><span>Click on this </span>link<span> to read the Policy and Terms</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>The Director, Patient Centered Outcomes Research, is responsible for the design and execution of strategically-focused and innovative patient experience data (PED) evidence to support optimization of product registration, access &amp; reimbursement, and clinical practice in collaboration with HEOR Strategy and other functions (eg, Clinical Development &amp; Operations, Regulatory, Commercial).</p><br><p>The Director, Patient-Centered Outcomes Research, will support Oncology primarily and cultivate strong partnerships to enable effective cross-functional collaboration with other product team members from internal groups including HEOR-Strategy, Clinical Development and Operations, Biostatistics, Regulatory Affairs, Medical Affairs, and the Commercial organization. The Director represents HEOR at global regulatory and payer / HTA meetings and may lead and/or support negotiations in collaboration with cross-functional team members to drive internal strategy and alignment with global regulatory &amp; reimbursement agencies. In addition, the Director will represent AbbVie externally and assume a leadership role in collaborations with external partners (eg, industry consortiums, key opinion leaders, research organizations, patient advocacy groups). He / She serves as a subject matter expert (SME) on PED and patient-centered measurement strategies within HEOR and AbbVie to drive a patient-centric culture and adoption/uptake of standards and best practices for PED.</p><br><p>The Director will oversee at least one therapeutic area (eg, oncology, rheumatology, gastroenterology, dermatology, neurosciences, eye care, aesthetics) and their responsibility will span multiple products/ indications. Additional responsibilities for the Director include developing annual strategic planning of PED aligned with TA / asset strategy and managing multiple projects and vendors to execute PED for their respective TA responsibilities.&nbsp;Managerial responsibilities may include attracting, mentoring, and oversight of junior members of the team (eg, interns, fellows, associate directors); development of annual strategic plans aligned with TA / asset strategy and managing annual budgets for their respective TA responsibilities.</p><br><p>Responsibilities</p><br><ul><li>Responsible for execution of global PED generation and stakeholder engagement strategies that encompasses innovative research&nbsp;aligned with overall asset strategy across multiple therapeutic areas</li><li>Leads management of projects to ensure timely execution of&nbsp;PED research&nbsp;to characterize patient outcomes, identify patient preferences and unmet needs, inform patient-focused measurement strategies, and develop and validate innovative patient-relevant outcomes measures and endpoints to differentiate AbbVie’s portfolio and meet business and global needs</li><li>Supports alignment of strategy with HEOR-Strategy counterparts and communicates strategy and translates results cross-functionally to key cross-functional teams that are part of Pipeline Commercial Model to facilitate alignment and integration of PED plans into the broader Integrated Evidence Plans</li><li>Ensures the scientific quality and integrity of COA research through development of rigorous qualitative and quantitative study research proposals, protocols, analysis plans and reports</li><li>Leads integration of COA measurement strategy into clinical development programs through clinical trial program support (eg, protocol/SAP content development, results interpretation, and CSR development) and ensures appropriate implementation of COAs on eCOA platforms in global programs</li><li>Leads development, validation, and implementation of COAs measures for randomized controlled trials (RCTs) / observational studies</li><li>Leads/contributes to strategy and development of content for regulatory and reimbursement submissions regarding PED and patient-relevant endpoints and leads/participates in regulatory and reimbursement discussions and negotiations to optimize registration approval, product labeling &amp; promotion and patient access decisions</li><li>Develops strategic scientific communication plan including submission and presentation of research in peer-reviewed journals and at medical / methodological congresses</li><li>Serves as internal SME on technical specialty areas to identify new methodologies and advancements in the field (e.g., psychometric methods and results interpretation, COA methods, regulatory requirements to obtain COAs on labels, industry trends)</li><li>Ensure scientific integrity of PED research through serving as expert reviewer on study designs, protocols, results and scientific communications (eg, qualitative or quantitative expert review)</li><li>Lead above-brand research projects/initiatives to pilot innovative methodologies and elevate internal standards/best practices (eg, unique data presentation/visualization techniques, psychometric methodologies, digital health technology)</li><li>Engages with external thought leaders and representatives at global regulatory and reimbursement authorities to shape the external environment with respect to patient centered outcomes research and patient focused drug development policy in alignment with AbbVie corporate objectives</li><li>Develops and delivers standards/best practices and educational resources for functions across AbbVie to drive the integration of patient voice in development programs</li></ul><br>Qualifications<br><br><ul><li>Advanced degree in&nbsp;Psychology or Psychometrics, Epidemiology, Statistics, Public Health, Health Economics and Outcomes Research (HEOR)&nbsp;or related discipline (MS, MPH, PharmD, PhD) preferred</li><li>Minimum of 7 years of experience required, with relevant pharmaceutical industry or consulting experience in PED research; clinical outcome assessment / patient reported outcome development, psychometric validation, and implementation; and medical product development and trial design</li><li>Demonstrated ability in evaluation &amp; development of PED from conceptualization through negotiations by global authorities</li><li>Demonstrated ability in evaluating, developing, and validating COA instruments for inclusion in clinical programs that meet regulatory agency standards for label claims</li><li>Experience in preparing regulatory &amp; HTA submissions</li><li>Excellent interpersonal skills with an ability to leverage deep expertise to understand, respond and influence effectively across multiple internal and external customers</li><li>Demonstrated ability to manage multiple priorities in rapidly changing environment</li><li>Excellent written and verbal communication skills</li><li>Experience in handling delivery of services across complex matrix environments and on a global level</li><li>Excellent project management skills</li><li>Demonstrated experience / knowledge of the pharmaceutical industry (knowledge of regulatory/compliance frameworks) and clinical trial design</li><li>Knowledge of global regulatory &amp; HTA requirements for patient-centered endpoints</li><li>Ability to effectively interpret and communicate research results to internal and external audiences</li><li>Ability to work collaboratively to leverage other HEOR capabilities (Strategy, Geographies, other CoEs – Economic Modeling, Meta-Research, RWE Analytics)</li><li>People management experience</li><li>Develop standards and respond quickly to business questions</li><li>Travel – Position requires up to 20% travel</li><li>lly, must be a self- starter and have a strong desire to see projects achieve commercial success.</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the time&nbsp;of this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic location, and&nbsp;we&nbsp;may&nbsp;ultimately&nbsp;pay&nbsp;more or less than the posted range. This range may be&nbsp;modified&nbsp;in the&nbsp;future.&nbsp;​</li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</li><li>This job is eligible to&nbsp;participate&nbsp;in our long-term incentive&nbsp;programs.&nbsp;</li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The amount and availability of any bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee&nbsp;remains&nbsp;in the Company's sole and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be&nbsp;modified&nbsp;at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.​</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Contract Type: Regular / Permanent WHO WE ARE Present in 40 countries with 40,000 employees, SUEZ provides essential services to protect and improve quality of life in the face of growing environmental challenges. SUEZ enables its clients to provide access to water and waste services through resilient and innovative solutions. SUEZ Consulting, a SUEZ Group entity, supports the cities and regions of tomorrow, as well as industrial sites, in their energy and ecological transition. With fine expertise and an approach focused on the expectations and ecosystem of our clients: - Support in all stages of their projects: from strategy (strategic advice, technical assistance, audit) to all the stages bringing the project to life (assistance with project management, project management, studies, project management, assistance for operation, maintenance, training and planning) - Our teams work on hydraulic infrastructure, waste management &amp; recovery, urban development, mobility, energy transition and digital territories YOUR MISSION To support our growth in Africa and the Middle East, we are looking for a: Sanitation &amp; Drinking Water Expert - M/F Location: As part of this position, you will join the Moroccan subsidiary of Suez Consulting, C3E, based in Casablanca. Scope of intervention: You will be required to conduct studies in Morocco and internationally, particularly in Africa and the Middle East. Internationally, most projects are carried out in conjunction with international donors (AFD, WB, ADB, AfDB, EU, EIB), for whom our teams provide engineering services for essential services: drinking water, sanitation (stormwater and wastewater), and waste management in developing and emerging countries. YOUR MISSIONS: • Manage, conduct, and validate hydraulic studies (master plans, feasibility studies, diagnostics, preliminary and detailed studies, preparation of tender documents, analysis and evaluation of bids, etc.). • Design and size structural infrastructure (drinking water supply and distribution networks, combined sewer/stormwater/wastewater networks, pumping and lift stations, reservoirs, etc.). • Carry out and/or supervise advanced hydraulic modeling of drinking water and wastewater networks. • Define optimal technical choices, integrating resilient, sustainable, and economically viable solutions. • Ensure adherence to project budgets and deadlines. • Participate in the coordination and contractual management of partners (co-contractors, subcontractors, project owners, funders, or beneficiaries) to ensure successful project execution and client satisfaction. • Undertake short-term assignments in Africa and the Middle East.• Ensure critical review and technical validation of deliverables produced by the teams. • Guarantee compliance with national and international norms, regulations, and standards. • Provide technical support to project managers and engineers. • Assist project owners in technical decision-making. • Participate in strategic meetings and technical project monitoring committees. • Contribute to the continuous improvement of internal methods and tools. • Ensure knowledge transfer and the development of technical skills within the teams. • Conduct technological and regulatory monitoring in the water sector. YOUR PROFILE • Hold a Master's degree (BAC+5) in Engineering (engineering school specializing in hydraulic engineering, rural engineering, civil engineering, or equivalent). • Minimum 15 years of experience in drinking water and/or wastewater studies. Expertise in both areas is an asset. • Strong skills in network hydraulics, pumping stations, storage facilities, etc. • Proficiency in hydraulic calculation and modeling software for drinking water and wastewater, including transient regimes. • You have excellent interpersonal and listening skills. • You are autonomous, organized, and a strong team player. • You are rigorous, responsive, and possess strong analytical skills. • You have excellent written and verbal communication skills in English and French. At SUEZ Consulting, we believe that diversity is a driver of innovation and performance, shaping a sustainable environment. Recruitment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, or disability. Suez values ​​work-life balance; this position is open to remote work. BU: International - Europe CATEGORY: Management Apply now Share Save Jobstorage facilities, etc.). • Proficiency in hydraulic calculation and modeling software in the field of drinking water and sanitation, including transient regimes. • You have excellent interpersonal and listening skills. • You are autonomous, organized, and a strong team player. • You are rigorous, responsive, and possess strong action-oriented skills. • You have excellent written and verbal communication skills in English and French. At SUEZ Consulting, we believe that diversity is a driver of innovation and performance, shaping a sustainable environment. Recruitment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, or disability. Suez values ​​work-life balance; this position is open to remote work. BU: International - Europe CATEGORY: Management Apply now Share Save Jobstorage facilities, etc.). • Proficiency in hydraulic calculation and modeling software in the field of drinking water and sanitation, including transient regimes. • You have excellent interpersonal and listening skills. • You are autonomous, organized, and a strong team player. • You are rigorous, responsive, and possess strong action-oriented skills. • You have excellent written and verbal communication skills in English and French. At SUEZ Consulting, we believe that diversity is a driver of innovation and performance, shaping a sustainable environment. Recruitment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, or disability. Suez values ​​work-life balance; this position is open to remote work. BU: International - Europe CATEGORY: Management Apply now Share Save Job</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Possess an engineering degree (BAC+5) in Hydraulic Engineering, Rural Engineering, Civil Engineering, or equivalent.</li><li>Minimum of 15 years of experience in drinking water and/or sanitation studies. Proficiency in both areas is a plus.</li><li>Strong skills in network hydraulics, pumping stations, storage structures, etc.</li><li>Proficiency in hydraulic calculation and modeling software for drinking water and sanitation, including transient regimes.</li><li>Possess good interpersonal skills and a good sense of listening.</li><li>Be autonomous, organized, and have a strong team spirit.</li><li>Be rigorous and responsive with good writing skills.</li><li>Excellent written and verbal communication skills in English and French.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><b><span>Graphic Designer (Cluster Role)</span></b></p><br><br><br><p><b><span>About Four Seasons Morocco Collection</span></b></p><br><br><p><span><span>The Four Seasons Morocco Collection brings together three exceptional properties, each offering a distinctive luxury hospitality experience in Morocco's most iconic destinations:</span></span></p><br><br><ul><li><p><b><span>Four Seasons Hotel Casablanca</span></b><span><span>, a contemporary oceanfront retreat in Morocco's economic capital.</span></span></p><br><br></li></ul><br><ul><li><p><b><span>Four Seasons Resort Marrakech</span></b><span><span>, a tranquil resort oasis blending Moroccan tradition with modern luxury.</span></span></p><br><br></li></ul><br><ul><li><p><b><span>Four Seasons Hotel Rabat at</span><span>Kasr</span><span>Al Bahr</span></b><span><span>, a landmark destination where history, heritage, and contemporary elegance converge.</span></span></p><br><br></li></ul><br><p><span><span>Together, these properties</span><span>represent</span><span>the finest standards of luxury hospitality, delivering unforgettable experiences to guests while</span><span>maintaining</span><span>Four Seasons' commitment to excellence, innovation, and genuine service.</span></span></p><br><br><br><p><b><span>About Four Seasons</span></b></p><br><br><p><span><span>Founded in 1960, Four Seasons continues to define the future of luxury hospitality through extraordinary experiences, exceptional quality, and personalized service. Currently operating hotels and private residences around the world, Four Seasons consistently ranks among the world's most admired luxury brands and best places to work.</span></span></p><br><br><br><p><b><span>Graphic Designer (Cluster Role)</span></b></p><br><br><p><span><span>The</span></span><b><span>Graphic Designer (Cluster Role)</span></b><span><span>is responsible for</span><span>developing and executing creative visual solutions that support the marketing, communications, public relations, sales, food and beverage, spa, and guest experience</span><span>objectives</span><span>across the</span></span><b><span>Four Seasons Morocco Collection</span></b><span><span>, including Casablanca, Marrakech, and Rabat.</span></span></p><br><br><p><span><span>This</span><span>role will create compelling visual content and communication materials for both digital and print applications, ensuring all assets reflect Four</span><span>Seasons</span><span>brand standards while</span><span>showcasing</span><span>the unique identity of each property.</span></span></p><br><br><p><span><span>Working closely with the Marketing and Communications teams across the Collection, the Graphic Designer will support storytelling, campaigns, promotions, partnerships, events, and internal communications through innovative and engaging design.</span></span></p><br><br><br><br><br><p><b><span>What</span><span>You Will</span><span>Do:</span></b></p><br><br><p><span><span>Assisting with Design Production: Creating and</span><span>modifying</span><span>visual elements like images, layouts, and social media content.</span></span></p><br><br><p><span><span>Collaborating with Teams: Working with the art director and other team members to develop and refine designs, ensuring consistency with brand guidelines.</span></span></p><br><br><p><span><span>Learning and Development: Gaining experience with</span><span>design software</span><span>, industry trends, and design principles.</span></span></p><br><br><p><span><span>Meeting Deadlines: Managing time effectively and prioritizing tasks to meet project deadlines.</span></span></p><br><br><p><span><span>Attention to Detail: Ensuring accuracy and quality in all design work.</span></span></p><br><br><p><span><span>Conceptualization and Presentation: Developing design concepts and presenting them to team members.</span></span></p><br><br><p><span><span>Develop and design marketing, communications, and promotional materials for the Four Seasons Morocco Collection.</span></span></p><br><br><p><span><span>Create visual assets for online and offline channels including advertisements, brochures, flyers, posters, invitations, menus, and signage.</span></span></p><br><br><p><span><span>Design engaging content for websites, social media platforms, email campaigns, digital displays, and other digital marketing initiatives.</span></span></p><br><br><p><span><span>Produce collateral for</span><span>the</span><span>cluster</span><span>hotel</span><span>s</span><span>outlets including restaurants, bars,</span><span>spa</span><span>, meetings and events, and seasonal activations.</span></span></p><br><br><p><span><span>Ensure all creative materials align with Four Seasons global brand guidelines and visual identity standards.</span></span></p><br><br><p><span><span>Collaborate with Marketing, Communications, Public Relations, Sales, Events, Spa, Culinary, and Operations teams to develop creative concepts and campaigns.</span></span></p><br><br><p><span><span>Adapt global and regional campaign assets for local market needs and property-specific initiatives.</span></span></p><br><br><p><span><span>Partner with photographers, videographers, printers, and production vendors when</span><span>required</span><span>.</span></span></p><br><br><p><span><span>Assist</span><span>in the development of visual storytelling initiatives highlighting guest experiences, culinary experiences, wellness offerings, and destination-driven content.</span></span></p><br><br><br><p><b><span>What</span><span>You</span><span>Bring:</span></b></p><br><br><p><span><span>Proficiency</span><span>in Design Software: Experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant tools.</span></span></p><br><br><p><span><span>Design Principles:</span><span>Understanding of</span><span>typography, color theory, and layout composition.</span></span></p><br><br><p><span><span>Communication Skills: Ability to clearly communicate design ideas and collaborate effectively.</span></span></p><br><br><p><span><span>Creativity and Problem-Solving: Developing innovative design solutions and</span><span>adapting to</span><span>feedback.</span></span></p><br><br><p><span><span>Time Management: Ability to prioritize tasks and meet deadlines.</span></span></p><br><br><p><span><span>Education/Experience: A degree or relevant experience in graphic design or</span><span>a related</span><span>field.</span></span></p><br><br><p><span><span>Diploma or</span><span>Bachelor's Degree in Graphic Design</span><span>, Visual Communications, Creative Arts, Marketing, or</span><span>a related field</span><span>.</span></span></p><br><br><p><span><span>Minimum 2-4 years of experience in graphic design, creative services, hospitality, luxury, lifestyle, or agency environments.</span></span></p><br><br><p><span><span>Strong portfolio</span><span>demonstrating</span><span>expertise</span><span>in print, digital, and brand communication design.</span></span></p><br><br><p><span><span>Experience with Canva, Figma, or other creative platforms is an advantage.</span></span></p><br><br><p><span><span>Experience creating assets for both digital and print production.</span></span></p><br><br><p><span><span>Good</span><span>organizational and project management skills.</span></span></p><br><br><p><span><span>Ability to work independently while collaborating effectively with multiple stakeholders.</span></span></p><br><br><p><span><span>Ability to manage multiple projects across three properties in a fast-paced environment.</span></span></p><br><br><p><span><span>Passion for luxury hospitality, travel, lifestyle, and premium brand experiences.</span></span></p><br><br><p><span><span>Good</span><span>reading</span><span>, writing, and verbal communication skills in English.</span></span></p><br><br><p><span><span>French is</span><span>required</span><span>; Arabic is highly desirable.</span></span></p><br><br><p><span><span>Willingness to travel occasionally between Casablanca, Marrakech, and Rabat.</span></span></p><br><br><br><br><p><b><span>What</span><span>We</span><span>Offer:</span></b></p><br><br><ul><li><p><span><span>Competitive salary and comprehensive benefits package.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Excellent training and professional development opportunities.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Employee</span><span>dining</span><span>benefits</span><span>.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Opportunities for growth within one of the world's leading luxury hospitality brands.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>A collaborative and creative work environment focused on innovation and excellence.</span></span></p><br><br></li></ul><br><br><p><b><span>Work Type:</span></b></p><br><br><p><b><span>Full-Time</span></b></p><br><br><p><b><span>Location:</span></b><span><span>Four Seasons Hotel Casablanca, Morocco</span></span></p><br><br><br><p><b><span>Join Our Team</span></b></p><br><br><p><span><span>Join a team built on mutual respect, collaboration, creativity, and</span><span>a commitment</span><span>to excellence. The Four Seasons Morocco Collection offers an inspiring environment where talent is nurtured, ideas are valued, and exceptional guest experiences are brought to life through creativity and innovation.</span></span></p><br><br><p><b><span>What to Expect: You Will...</span></b></p><br><br><ul><li><p><span><span>Be a champion of the Golden Rule:</span><span>Treat other the way you would like to be treated</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Be part of a collaborative team with opportunities to learn, grow, and develop.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Have the opportunity to</span><span>work on diverse and exciting projects across three iconic destinations.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Take pride in creating world-class visual experiences that elevate luxury hospitality.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Be recognized and rewarded for creativity, innovation, and excellence.</span></span></p><br><br></li></ul><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><span><span>ORDER TAKER JOB DESCRIPTIONS</span></span></p><br><br><br><ul><li><p><span><span>Take guest orders, communicate special requests to the kitchen, and coordinate </span><span>delivery</span><span> of orders and complementary in-room amenities according to Four Seasons Standards.</span></span></p><br><br></li><li><p><span><span>Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food &amp; beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods.</span></span></p><br><br></li><li><p><span><span>Upsell </span><span>additional</span><span> services and products </span><span>to</span><span> maximize revenues.</span></span></p><br><br></li><li><p><span><span>Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; Private Bar and beverage food quality; guestroom by Room Service Servers </span><span>in a timely manner</span><span> to ensure proper food and beverage quality; properly and accurately close guest checks; record guest charges and gratuities.</span></span></p><br><br></li><li><p><span><span>Anticipate guest needs, </span><span>ascertain</span><span> satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.</span></span></p><br><br></li><li><p><span><span>Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from </span><span>kitchen</span><span> and delivered in a prompt and </span><span>accurate</span><span> fashion.</span></span></p><br><br></li><li><p><span><span>Maintain and file logs of amenity deliveries, table retrievals and private bar service requests.</span></span></p><br><br></li><li><p><span><span>Update Opera with guest preferences collected and </span><span>maintain</span><span> regular reports to review in-house and arriving VIPs with special requests/set-ups.</span></span></p><br><br></li><li><p><span><span>Comply with</span><span> Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as </span><span>set forth in</span><span> Empact.</span></span></p><br><br></li><li><p><span><span>Work harmoniously and professionally with co-workers and supervisors.</span></span></p><br><br></li><li><p><span><span>Stock and order paper (cups, tags, straws </span><span>etc</span><span>) and office (</span><span>Micros</span><span> paper, printing paper, amenity cards, breakfast </span><span>doorknob</span><span> menus </span><span>etc</span><span>) supply items.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> in setting tray tables for delivery.</span></span></p><br><br></li><li><p><span><span>Work closely with </span><span>the housekeeping</span><span> coordinator to handle in-room guest requests simultaneously and seamlessly.</span></span></p><br><br></li><li><p><span><span>Use</span><span>HotSOS</span><span> to dispatch staff </span><span>to</span><span> guestroom (and residential) floors to complete the </span><span>needed</span><span> request.</span></span></p><br><br></li><li><p><span><span>Use Opera reports to prepare for hotel guests; share communication with team and beyond </span><span>regarding</span><span> preferences; update records/profiles etc.</span></span></p><br><br></li><li><p><span><span>Coordinate with banquets when special deliveries are requested from an event to the guest room (</span><span>i.e.</span><span> midnight snack for bride and groom </span><span>etc</span><span>).</span></span></p><br><br></li><li><p><span><span>Complete cashiering duties as per guideline daily.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> in preparing regular </span><span>Avero</span><span> reports to analyze performance and adjust strategy according to guest preferences.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assist</span><span> with payroll reporting.</span></span></p><br><br></li><li><p><span><span>Have excellent Food &amp; Beverage product knowledge and be able to be assertive and provide alternatives and solutions to guests’ inquiries / problems / suggestions.</span></span></p><br><br></li><li><p><span><span>Liaise with the Kitchen shift leader whenever in doubt about any </span><span>guests'</span><span> requests which </span><span>are</span><span> out of the menu / extraordinary, prior to confirming with the guests.</span></span></p><br><br></li><li><p><span><span>Be able to use Open table and appropriately take a guest’s reservation for any of our food and beverage outlets</span></span></p><br><br></li></ul><br><p><b><span>Standard Duties:</span></b></p><br><br><ul><li><p><span><span>To provide a friendly and professional service that always exceeds </span><span>guests’</span><span>expectations</span><span>.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> in phone coverage with other departments.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> the department to upkeep relevant </span><span>noticeboards</span><span>.</span></span></p><br><br></li><li><p><span><span>Prepare related paperwork for new hires.</span></span></p><br><br></li><li><p><span><span>Requires knowledge and the ability to </span><span>operate</span><span> computer equipment including word processing and spreadsheet software plus other systems (</span><span>i.e.</span><span> Opera, Windows, Bayan payroll and analysis reports </span><span>etc</span><span>).</span></span></p><br><br></li><li><p><span><span>To accept responsibility for the </span><span>health,</span><span>safety</span><span> and welfare of all areas of the department, </span><span>guests</span><span> and employees and to respond properly </span><span>to</span><span> any hotel </span><span>emergency</span><span>.</span></span></p><br><br></li><li><p><span><span>To safeguard guests and employees with knowledge and application of health and safety, accident prevention, fire drills and first aid.</span></span></p><br><br></li><li><p><span><span>To ensure you read the hotel's employee handbook and understand and adhere to its rules and regulations, particularly the policies and procedures relating to Fire, Hygiene, </span><span>Health</span><span> and Safety.</span></span></p><br><br></li><li><p><span><span>To undertake other duties and responsibilities which, while outside the normal routine, will be within the position's overall scope.</span></span></p><br><br></li><li><p><span><span>To report for duty punctually wearing the correct uniform/attire and name badge. To </span><span>maintain</span><span> a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.</span></span></p><br><br></li><li><p><span><span>Wear hair restraint/hat, gloves, apron, </span><span>jacket</span><span> and closed-toed shoes while on duty.</span></span></p><br><br></li><li><p><span><span>To </span><span>comply with</span><span> local legislation as </span><span>required</span><span>.</span></span></p><br><br></li><li><p><span><span>To </span><span>maintain</span><span> good working relationships with your colleagues and all other departments through working by The Golden Rule.</span></span></p><br><br></li><li><p><span><span>To respond to any changes in the department as dictated by the needs of </span><span>industry</span><span>, </span><span>company</span><span> or hotel.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</span></span></p><br><br></li><li><p><span><span>To conduct and attend training sessions as outlined.</span></span></p><br><br></li><li><p><span><span>Perform other tasks or projects as assigned by the Director of Food &amp; Beverage or In-Room Dining Manager.</span></span></p><br><br></li><li><p><span><span>Must be able to obtain any required food handling and/or sanitation certifications required by local or state agencies.</span></span></p><br><br></li></ul><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Tiered Approach</b></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><b>Tier 0</b>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><b>Tier 1</b>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><b>Tier 2</b>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><b>Tier 3 or no tier indicated</b>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><b>Office/Unit/Project Description&nbsp;&nbsp;</b>&nbsp;</p><br> <br> <p>Morocco has been actively promoting green growth and green jobs through various initiatives and partnerships, with a specific emphasis on engaging youth and Small and Medium Enterprises (SMEs). The government has set ambitious targets for renewable energy and implemented policies to support sustainable development, such as the National Energy Transition Strategy which aims to increase the share of renewable energy, improve energy efficiency, and promote sustainable transportation.</p><br> <br> <p>The United Nations Development Programme (UNDP) in Morocco is playing a crucial role in supporting the country's green transition. The UNDP is working closely with SMEs and youth-led solutions to provide them with the necessary financial and technical support to participate in the green economy. These efforts are aimed at accelerating Morocco's progress in promoting sustainable development, creating green jobs, and supporting the growth of SMEs, while also addressing the challenges of climate change and empowering young people to take an active role in the green growth process.</p><br> <br> <p>The Green Growth and Jobs Accelerator (GGJA) is one out of three projects under the Danish-Arab Partnership Programme’s (DAPP) which is funded and managed by the Danish Ministry of Foreign Affairs. The GGJA is part of DAPP’s programme for Youth Employment and Entrepreneurship. UNDP has been implementing the GGJA which sits regionally as part of the UNDP Regional Bureau for Arab States’ Regional Youth Project Portfolio.</p><br> <br> <p>GGJA is implemented in Egypt, Jordan, Morocco, and Tunisia building on UNDP’s work and experience with implementing the SDG Accelerator for SMEs methodology which directly supports sustainable business development and commercial green growth in SMEs. The SDG Accelerator is a part of UNDP’s service offer UNDP Impact Venture Accelerators (IVA). The IVA is a practical approach to help businesses focus on delivering products/services, business models and business plans which contribute to the SDGs.&nbsp;</p><br> <br> <p>The objective of the Green Growth and Jobs Accelerator is to support established entrepreneurs and SMEs, of which a proportion will be youth-led, to accelerate green growth in their businesses and through this, support the local transition to a green and sustainable economy, and enable green jobs for youth.&nbsp;</p><br> <br> <p>Each year, in each of the four countries in mention, two 5-months Accelerators are implemented, and each Accelerator includes a cohort of up to 25 carefully recruited SMEs. Each company in the Accelerator develops one or more business plans for green growth also integrating relevant ways for the company to create jobs for youth, either as a result of the implementation of the business plan, as means to realize the business plan, or preferably both.&nbsp;</p><br> <br> <p>The United Nations Development Programme (UNDP) has launched the Green Growth and Jobs Accelerator in Morocco as part of its efforts to promote sustainable and inclusive development. The Accelerator offers the opportunity to small and medium-sized enterprises to integrate sustainability into their business models, thereby advancing green growth, job creation, and innovation in line with national priorities and the Sustainable Development Goals.</p><br> <br> <p>By the end of 2027, the programme is expected to engage up to two hundred Moroccan enterprises, providing targeted support through coaching, digital training, and facilitated access to investment opportunities. The initiative aims to generate one thousand direct jobs and an additional two thousand five hundred indirect jobs, with a particular emphasis on supporting youth-led businesses and enhancing the participation of women in green economic growth.</p><br> <br> <p>By focusing on strategic sectors such as sustainable agriculture, renewable energy, circular economy, and digital innovation, the Green Growth and Jobs Accelerator seek to contribute to the Morocco’s transition toward a low-carbon, climate-resilient economy. The initiative aims to strengthening the resilience and competitiveness of enterprises, expanding opportunities for decent work, and positioning Morocco as a regional leader in green and inclusive development.</p><br> <br> <p>Under the overall management and guidance of the UNDP Morocco Country Office, and in coordination with the UNDP Arab States Bureau’s Regional Youth Project Portfolio, the Accelerators will be implemented at the country level. The Morocco Country Office will provide strategic oversight, ensuring coherence with national priorities and alignment with UNDP’s global and regional frameworks.</p><br> <br> <p>Implementation will draw on the longstanding networks of the participating Country Offices, engaging relevant stakeholders across sectors, particularly small and medium-sized enterprises. Activities will be carried out in close collaboration with a regional management consulting firm, which supports the implementation process and provides strategic business development consulting on green growth and sustainable business instruments. This consultation includes, for example, advisory services on the development of business plans for new environmentally friendly products and services, the introduction of greener production or operational processes, and the integration of selected standards that can enable enterprises to access new markets.</p><br> <br> <p>Under the direct supervision of Democratic Governance Team Leader in the Moroccan Country office, the GGJA Project Coordinator is expected to perform the following responsibilities and duties:</p><br> <br> <p>The Project Coordinator will be responsible for the overall management of the Green Growth and Jobs Accelerator at the country level, ensuring effective delivery, strong private sector engagement, and alignment with national and regional priorities.&nbsp;</p><br> <br> <p><b>Scope of Work</b></p><br> <br> <p><b>1.Coordinate effective project planning and implementation.&nbsp;</b></p><br> <br> <ul> <li>Follow up the implementation of activities and financial management of the project, including the monitoring of SME cohorts and, where relevant, visits to enterprise premises to assess progress and results.&nbsp;</li> </ul> <br> <ul> <li>Coordinate the work of the implementing partner, ensuring that contractual outputs are delivered on time, at high quality, and with a tangible contribution to SME growth and green innovation.</li> </ul> <br> <ul> <li>Support engagement with the private sector stakeholders involved in project implementation.&nbsp;</li> </ul> <br> <ul> <li>Maintain operational dialogue with business associations, accelerators, innovation hubs, and financial actors relevant to SME support activities.</li> </ul> <br> <ul> <li>Maintain regular dialogue with public institutions at both local and national levels, as well as with academia and research networks, to ensure that enterprise support is connected to relevant policy frameworks and institutional ecosystems.</li> </ul> <br> <ul> <li>Ensure day to day coordination among partners and stakeholders, harmonizing approaches and securing synergies with other DAPP initiatives in the country and region, under the guidance of UNDP Morocco Country Office and the Regional Bureau for Arab States’ Regional Youth Portfolio.</li> </ul> <br> <br> <ul> <li>Ensure structured technical reporting and documentation of activities, including collecting data, monitoring results, and capturing innovations emerging from SME engagement.</li> </ul> <br> <ul> <li>Contribute to the preparation of cases and success stories for communication purposes, highlighting the impact of the project for both local and regional audiences.&nbsp;</li> </ul> <br> <p><b>2.Ensure effective implementation of SMEs Accelerators</b>&nbsp;</p><br> <br> <ul> <li>Ensure implementation of two five -month Accelerators per year in in close collaboration with the implementing partners.&nbsp;</li> </ul> <br> <ul> <li>Support recruitment of SMEs to accelerators through own channels and partners networks, with guidance from UNDP.&nbsp;</li> </ul> <br> <ul> <li>Take part in in all meetings related to the project and coordination meetings with Regional Bureau for Arab States and the implementing partners.&nbsp;</li> </ul> <br> <ul> <li>Participate in fortnightly learning sessions focusing on SME progress, methodology/tools application and other items relevant to the project.&nbsp;&nbsp;</li> </ul> <br> <ul> <li>Support delivery of joint sessions for SMEs including Joint Kick-off workshop, Impact Measurement and Management (IMM) workshop and Showcase.&nbsp;</li> </ul> <br> <ul> <li>Ensure systematic capture of SME results in line with results framework.&nbsp;</li> </ul> <br> <ul> <li>Support coordination with youth that are part of Youth4Sustainability and their engagement in the accelerators and support to SMEs, with the support of the Youth Development Delegate .&nbsp;&nbsp;</li> </ul> <br> <p><b>3.Ensure effective implementation of SME Finance outcome&nbsp;</b> &nbsp;</p><br> <br> <ul> <li>Conduct mapping of sustainable finance and risk finance providers relevant to participating SMEs.&nbsp;&nbsp;</li> </ul> <br> <ul> <li>Support matchmaking SMEs with potential investors or finance providers.&nbsp;</li> </ul> <br> <ul> <li>Document progress of dialogues between SMEs and finance actors, in collaboration with the implementing partner.&nbsp;<br> &nbsp;</li> </ul> <br> <p><b>4.Ensure effective implementation of Learning Modality&nbsp;</b>&nbsp;</p><br> <br> <br> <ul> <li>Support integration of learning materials into relevant stakeholder channels and platforms. Participate in technical design sessions and provide input relevant to the local context.&nbsp;&nbsp;</li> </ul> <br> <ul> <li>Facilitate coordination with business schools, universities, innovation hubs, accelerators, and incubators for outreach and dissemination of learning materials. Support onboarding of SME alumni to the Green Growth Community. Support use of the Regional Youth Project Platform (NextGen Youth Platform) for knowledge sharing, asset upload, and SME–youth connections.&nbsp;</li> </ul> <br> <p><b>5.Facilitate knowledge and capacity building, knowledge sharing&nbsp;</b>&nbsp;</p><br> <br> <ul> <li>Organize training, workshops, and capacity building activities in a consultative manner, involving technical experts and stakeholders that may include the government, private sector, NGOs, donors, and/or academia.&nbsp;&nbsp;</li> </ul> <br> <ul> <li>Identify, synthesize and document best practices and lessons learned that are generated from the project and implementing partners.&nbsp;</li> </ul> <br> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.&nbsp;</p><br> <br> <p><b>Institutional Arrangement</b>&nbsp;</p><br> <br> <p>In this context, the Project Manager (PM) will work under the guidance and supervision of the Democratic Governance Programme Analyst and in close collaboration with team members.&nbsp;</p><br> <br> <p><b>Competencies</b>&nbsp;</p><br> <br> <p><b>Core</b>&nbsp;</p><br> <br> <br> <br> <p><b>Achieve Results:</b>&nbsp;</p><br> <br> <br> <p>​​LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline​&nbsp;</p><br> <br> <br> <br> <p><b>Think Innovatively:</b>&nbsp;</p><br> <br> <br> <p>​​LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements ​&nbsp;</p><br> <br> <br> <br> <p><b>Learn Continuously:</b>&nbsp;</p><br> <br> <br> <p>​​LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback​&nbsp;</p><br> <br> <br> <br> <p><b>Adapt with Agility:</b>&nbsp;</p><br> <br> <br> <p>​​LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible ​&nbsp;</p><br> <br> <br> <br> <p><b>Act with Determination:&nbsp;</b>&nbsp;</p><br> <br> <br> <p>​​LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident​&nbsp;</p><br> <br> <br> <br> <p><b>Engage and Partner:</b>&nbsp;</p><br> <br> <br> <p>​​LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships​&nbsp;</p><br> <br> <br> <br> <p><b>Enable Diversity and Inclusion:</b>&nbsp;</p><br> <br> <br> <p>​​LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination ​&nbsp;</p><br> <br> <br> <br> <p><i><b>Cross-Functional &amp; Technical competencies&nbsp;</b></i>&nbsp;</p><br> <br> <p><i><b>Thematic Area</b></i>&nbsp;</p><br> <br> <br> <p><i><b>Name</b></i>&nbsp;</p><br> <br> <br> <p><i><b>Definition</b></i>&nbsp;</p><br> <br> <br> <br> <p>Partnership management&nbsp;&nbsp;</p><br> <br> <br> <p>Emerging partnerships&nbsp;</p><br> <br> <br> <p>Ability to engage with emerging partners, develop and manage a strategy and develop approaches to developing and managing these new strategic partnerships.&nbsp;</p><br> <br> <br> <br> <p>Business Direction and Strategy&nbsp;</p><br> <br> <br> <p>Effective Decision Making&nbsp;</p><br> <br> <br> <p>Take decisions in a timely and efficient manner in line with one's authority, area of expertise and resources and take into consideration potential wider implications.&nbsp;&nbsp;</p><br> <br> <br> <br> <p>Business Direction and Strategy&nbsp;</p><br> <br> <br> <p>Systems Thinking&nbsp;</p><br> <br> <br> <p>Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system&nbsp;&nbsp;</p><br> <br> <br> <br> <p>&nbsp;Digital&nbsp;&nbsp;</p><br> <br> <br> <p>&nbsp;Digital business analysis&nbsp;</p><br> <br> <br> <p>&nbsp;Ability to support digital business&nbsp;</p><br> <br> <p>processes across a range of digital&nbsp;</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Date Posted:</b></p><br>2025-09-24<p><b>Country: </b></p><br>Morocco<p><b>Location: </b></p><br>Coline Business Center, n°442, La Coline II, Californie -Ain Chock- Casablanca,Casablanca,20190,Morocco<p>At Otis, we move billions of people every day!</p><br><p>How? Through our talented Team of more than 72,000 employees, who are passionate about what we do and what’s next.</p><br><p>From our foundation of excellent products (escalators, elevators and moving walkways), to our next chapter of digital transformation, this is a great time to join our Company!</p><br><p><b><u>Role Overview:</u></b></p><br><p><span>We are seeking a highly skilled and motivated EMEA Service logistics Manager / Morocco BP to join our team.</span></p><br><p>This professional will lead the end-to-end logistics and warehouse operations across Spare Parts and NE in Morocco. Own import flows, warehouse and parts handling governance, distribution to branches and job sites, inventory accuracy, E&amp;O reduction, and compliance, while optimizing cost, service, and safety performance.</p><br><p>To be the single point of contact for all field-relevant supply chain topics within the Operating Unit , translating EMEA SC strategy into local execution, managing non-catalogue sourcing, supporting savings delivery, and ensuring GBS performs its Source-to-Pay obligations , so that internal customers receive a consistent, professional, and compliant supply chain service within a healthy standard working week.</p><br><p><b><u>On a typical day you will:</u></b></p><br><p><b><u>1) LOGISTICS</u></b></p><br><p><b>a) Warehouse Management </b></p><br><ul><li>Supervise daily warehouse operations for spare parts, including receiving, put-away, picking, packing, and dispatch to branches.</li><li>Ensure inventory accuracy through robust cycle counting, adjustments, and reconciliation.</li><li>Maintain and execute SOPs &amp; SLAs for receiving, storage, and delivery; enforce HSE standards.</li><li>Monitor E&amp;O (Excess &amp; Obsolete) and lead the E&amp;O action plan to reduce exposure.</li><li>Review and propose safety stock levels to protect service while minimizing working capital.</li><li>Conduct root cause analysis for reported failures (delivery errors, stock discrepancies, damages) and implement corrective actions.</li><li>Manage warehouses team with focus on receiving/input coordination, storage, kitting/staging, and dispatch.</li><li>Supervise the coordination of deliveries of Service &amp; NE to sites &amp; to job sites in alignment with project schedules and site readiness.</li><li>Drive containers planning &amp; forecasting to align inbound flows with project milestones.</li></ul><p><b>b) Imports Flow Management (Freight &amp; Customs)</b></p><br><ul><li>Coordinate end-to-end freight (ocean/air/road/parcel) and customs clearance activities; ensure compliance with trade and customs regulations.</li><li>Minimize demurrage/detention and optimize document accuracy (HS codes, Incoterms, invoices, packing lists).</li><li>Execute freight &amp; mode optimization based on cost, lead time, and criticality.</li><li>Monitor carrier performance, safety, and SLA adherence; resolve escalations and major/unprecedented issues promptly.</li></ul><p><b>c) Governance &amp; Vendor Management</b></p><br><ul><li>Own Logistics contract governance and performance reviews; ensure strict execution of SOPs &amp; SLAs.</li><li>Oversee invoices governance, ensuring accuracy, approvals, and timely dispute resolution.</li><li>Maintain the Logistics Vendor Master and Vendor Classification; ensure data quality and compliance.</li><li>Conduct logistics spend review &amp; allocation correction; recommend cost-down opportunities and route-to-market changes.</li></ul><p><b>d) Planning, Performance &amp; Financials</b></p><br><ul><li>Run Monthly performance reviews; publish KPIs and action plans.</li><li>Build financial forecasting (based on received cargo and planned flows) and provide pricing estimation to Commercial.</li><li>Lead major projects and continuous improvement initiatives (process, digital, layout, safety).</li><li>Ensure full compliance with HSE, customs, and trade requirements.</li></ul><b><u>2) SUPPLY CHAIN:</u></b><b>a) Stakeholder Partnership and Internal Customer Management</b><ul><li>Serve as the single SC point of contact for all OU and country leadership, field operations, and internal customers</li><li>Manage all incoming SC queries through the Service Now platform, directing to the correct EMEA or Global Category Lead, or managing directly where appropriate</li><li>Represent the OU in SC governance forums, OU leadership meetings or internal meetings where SC topics are on the agenda</li><li>Provide regular communication to internal customers on SC strategy, policy changes, new tools, and savings initiatives</li><li>Manage change across the OU, supporting deployment of new SC processes, catalogue expansions and system changes</li></ul><b>b) Non-Catalogue Sourcing and Local Procurement</b><ul><li>Lead all non-catalogue sourcing activity in the OU including local RFQs, supplier selection and competitive procurement</li><li>Manage local supplier onboarding, PR to PO processing, contract loading, and system setup</li><li>Negotiate and execute local contracts, Local Term Agreements, and country-specific agreements in the local language where required</li><li>Manage deviation price negotiations for non-standard parts and services</li><li>Maintain local supplier relationships through regular review meetings and performance tracking</li><li>Support the transition of non-catalogue spend to catalogue, targeting 80% catalogued spend as the OU</li></ul><p><b>c)</b> <b>Strategic Relationship Management (OU BP)</b></p><br><ul><li>Planning, implementation, tracking and reporting by country/region</li><li>Ownership and execution of strategy at OU and country level (TBC)</li><li>PSR booking and loading at local BP level</li><li>Monthly OU scorecard, non-catalogue KPIs, root cause, corrective action</li><li>Track FRS non-catalogue KPIs assist with FRS/catalogue deployment</li></ul><p><b>c) Sourcing Governance and Sourcing</b></p><br><ul><li>Supplier / contract execution, facilitation, pipeline, sourcing calendar, coordination (Regional BP)</li><li>Review of Sourcing Review Board (SRB) sourcing events, sourcing decision and approval</li><li>Non-SRB sourcing events below (TBC) threshold, BP or Local CM decides</li></ul><p><b>d) Supplier Performance Management</b></p><br><ul><li>Supplier delivery management, first SC escalation after Operations query or (Add further)</li><li>Change Notification (CN) management at regional and local level</li><li>Annual standard price validation, escalate discrepancies to CM</li></ul><b>e) GBS Oversight and Source-to-Pay Governance</b><ul><li>Provide oversight of GBS (Genpact) resources performing Source-to-Pay transactions within the OU, monitoring KPIs and ensuring SLA compliance</li><li>Escalate GBS performance failures through the formal Genpact escalation process, not absorbing GBS work as a default response to underperformance</li><li>Support GBS with context and supplier information required for transaction processing</li><li>Where GBS is not yet deployed in a market, document the gap formally and escalate to the EMEA OU BP Team Leader and VP for a resource decision, this is not a default BP responsibility</li></ul><b>f) Category Support and EMEA Alignment</b><ul><li>Provide OU and country operational data, volume forecasts, and local supplier intelligence to Category Management teams</li><li>Support EMEA and Global Category Sourcing Teams regarding EMEA-wide agreements and opportunities</li><li>Collaborate with Category Teams to convert non-catalogue purchases into standard catalogues</li><li>Provide local feedback on category strategy, representing OU requirements in category reviews</li><li>Assist with FRS and catalogue testing, deployment, and change management</li></ul><p><b>3-Required Qualifications &amp; Experience</b></p><br><ul><li>Bachelor’s degree in Supply Chain, Logistics is preferred, Business, or related field</li><li>BA or BS degree with 5+ years supply chain or procurement experience + Logistics.</li><li>Languages: French and English required (both); additional languages are a plus.</li></ul><b>Essential Experience</b><ul><li>Minimum 4 years’ experience in logistics, inventory Management, freight procurement, and customs coordination managing 3PL/4PL is a plus (elevators/industrial manufacturing experience preferred).</li><li>Demonstrated experience in non-catalogue or indirect procurement, local sourcing, and supplier relationship management</li><li>Proven ability to manage cross-functional stakeholder relationships and align competing priorities</li><li>Experience operating in a matrix organisation, managing multiple reporting lines and priorities simultaneously</li><li>Track record of delivering savings through structured negotiation and spend management</li><li>Experience with ERP systems (JDE preferred) and procurement tools (K2, Service Now)</li><li>Proficiency in Microsoft Excel, PowerPoint, and Access for reporting and analysis</li></ul><p><b><u>What You Will Need to be Successful:</u></b></p><br><ul><li>Experience working across multiple countries or OU geographies</li><li>Familiarity with the EMEA regulatory environment including EU Working Time Directive and local labour law requirements</li><li>Experience managing GBS or outsourced transactional teams</li></ul><p><b><u>What can we offer you?</u></b></p><br><ul><li>The chance to work for an industry leading company and a global brand.</li><li>A culture that encourages innovation and appreciates our talent is the key to our success.</li><li>Competitive compensation package.</li><li>Growth opportunities in a multinational environment.</li></ul><p>#buildwhatsnext</p><br><p>If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.&nbsp;</p><br><p>Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.&nbsp;&nbsp;</p><br><p>You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.&nbsp;&nbsp;</p><br><p>When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. &nbsp;</p><br><p>We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.&nbsp;&nbsp;&nbsp;</p><br><p>Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.&nbsp; We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.&nbsp;&nbsp;</p><br><p>Become a part of the Otis team and help us #Buildwhatsnext!&nbsp;</p><br><p><span><i>Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.</i></span></p><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><p><span>Click on this </span>link<span> to read the Policy and Terms</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Introduction</strong></p><br><p>Créée en 1951, l’Organisation internationale pour les migrations (OIM) est une organisation affiliée au système des Nations Unies et la principale agence onusienne spécialisée dans le domaine de la migration. En étroite collaboration avec les gouvernements ainsi qu’avec des partenaires intergouvernementaux et non gouvernementaux, l’OIM œuvre en faveur d’une migration humaine et ordonnée au bénéfice de tous. Elle sauve des vies et protège les personnes en déplacement, contribue à la recherche de solutions aux situations de déplacement forcé et facilite les voies de migration régulière, tout en fournissant des services et des conseils aux gouvernements et aux migrants.</p><br><p>L’OIM s’engage à promouvoir un environnement de travail respectueux, inclusif et bienveillant, dans lequel tous les employés peuvent s’épanouir professionnellement et se sentir valorisés. En créant un tel cadre, l’Organisation vise à mieux mobiliser le plein potentiel de la migration et à renforcer son soutien aux personnes en déplacement.</p><br><br><p><strong><u>Contexte et portée du projet</u></strong></p><br><br><p><span><span><strong>Contexte</strong></span></span></p><br><p><span><span>Le Recensement Général de la Population et de l'Habitat (RGPH-2024), réalisé par le Haut-Commissariat au Plan (HCP), offre une vision renouvelée des dynamiques démographiques et sociales du Maroc dans un contexte marqué par des transformations rapides des mobilités humaines. Si ce recensement souligne une croissance démographique modérée, une urbanisation accrue et un vieillissement progressif de la population, il met également en évidence des mutations profondes dans les comportements migratoires.</span></span></p><br><p><span><span>Parmi ces dynamiques, la migration de retour occupe une place centrale, non seulement comme indicateur de l'évolution des liens transnationaux avec la diaspora marocaine, mais aussi comme levier potentiel, encore insuffisamment mobilisé, pour le développement économique, l'innovation et l'emploi. La migration de retour au Maroc constitue un phénomène stratégique dans le contexte actuel de transition démographique et économique. Elle ne se limite pas à un simple mouvement de population, mais représente un levier potentiel pour le développement national, l'innovation et la création d'emplois. Les migrants de retour apportent des compétences diversifiées, acquises à l'étranger, qui peuvent répondre aux pénuries de main-d'œuvre dans des secteurs clés tels que la santé, le BTP, les technologies de l'information, l'agriculture modernisée et l'économie verte. Comprendre les dynamiques de retour est essentiel pour anticiper les impacts sur le marché du travail, l'entrepreneuriat et l'attractivité territoriale.</span></span></p><br><p><span><span><strong>Effets potentiels sur l'emploi et le marché du travail</strong></span></span></p><br><p><span><span>La migration de retour peut agir comme un facteur d'enrichissement du capital humain, à travers l'acquisition de compétences linguistiques, techniques, digitales et organisationnelles. Elle constitue également un mécanisme de réallocation sectorielle, les migrants de retour étant susceptibles d'intégrer ou d'investir dans des secteurs à fortes tensions de recrutement, notamment la santé, le BTP, les métiers qualifiés de l'industrie, l'économie verte, le tourisme et les technologies de l'information. Par ailleurs, la migration de retour agit comme un vecteur d'entrepreneuriat, favorisant la création d'emplois nouveaux et la diffusion de normes professionnelles internationales. Elle représente aussi un levier d'innovation, via l'introduction de nouvelles méthodes de travail, de réseaux transnationaux et de standards de qualité.</span></span></p><br><p><span><span>Pourtant, l'insertion des migrants de retour sur le marché du travail demeure contrainte par plusieurs obstacles. L'absence de dispositifs de reconnaissance des compétences et expériences acquises à l'étranger constitue un frein majeur, de même que la faiblesse des mécanismes d'accompagnement à l'entrepreneuriat. Les difficultés d'accès au financement et les écarts entre compétences acquises et besoins du marché local limitent également leur pleine intégration économique.</span></span></p><br><p><span><span><strong>Lien avec les pénuries de compétences au Maroc</strong></span></span></p><br><p><span><span>Les données nationales et sectorielles révèlent des déficits structurels de main-d'œuvre dans plusieurs secteurs. Le secteur de la santé fait face à des pénuries de médecins, d'infirmiers et de techniciens de santé. Le BTP et le génie civil connaissent également des tensions de recrutement importantes. Les métiers techniques et industriels, notamment dans la maintenance, l'électromécanique et l'énergie, ainsi que le tourisme et l'hôtellerie, les technologies de l'information, l'agriculture modernisée et l'agro-industrie sont également confrontés à des déficits de main-d'œuvre qualifiée. Les migrants de retour représentent un réservoir stratégique de compétences susceptible de contribuer à résorber ces pénuries.</span></span></p><br><p><span><span><strong>Justification</strong></span></span></p><br><p><span><span>es données du RGPH-2024, combinées à celles du recensement de 2014 et de l'Enquête nationale sur la migration internationale (ENMI 2018-2019), offrent une opportunité unique pour analyser les profils des migrants de retour, leurs trajectoires professionnelles et leurs comportements d'investissement. Dans le prolongement de l’ENMI 2018-2019, le HCP approfondit aujourd'hui l'analyse des profils et des trajectoires des migrants de retour, qui constituent une composante stratégique du capital humain national.</span></span></p><br><p><span><span>Les premiers résultats montrent que 83 % des migrants de retour sont en âge d'activité et qu'ils disposent souvent d'un capital humain diversifié, acquis au cours de leurs expériences professionnelles à l'étranger. Cependant, seuls 14 % déclarent avoir investi à leur retour, principalement dans le commerce et l'agriculture. Ce constat révèle un potentiel économique largement sous-exploité.</span></span></p><br><p><span><span>Le RGPH-2024 constitue à cet égard un cadre de référence majeur pour croiser la géographie des retours, les besoins territoriaux en main-d'œuvre et les opportunités économiques locales. L'articulation des données du RGPH-2024, du recensement 2014 et de l’ENMI 2018-2019offre une opportunité unique pour mieux comprendre les déterminants des retours, analyser leurs impacts économiques, évaluer leur potentiel de contribution au développement, à l'emploi et à l'investissement, et proposer des orientations stratégiques fondées sur l'évidence statistique.</span></span></p><br><p><span><span>L'étude permettra de croiser la géographie des retours avec les besoins territoriaux en compétences et les opportunités économiques locales, afin de formuler des recommandations fondées sur l'évidence statistique pour renforcer l'intégration économique des migrants de retour et optimiser leur contribution au développement national. Cette étude vise ainsi à produire une lecture intégrée et prospective de la migration de retour dans un Maroc en pleine transition démographique, économique et territoriale.</span></span></p><br><p><span><span><strong>Objectifs spécifiques&nbsp;:</strong></span></span></p><br><p><span><span>De manière spécifique, l'étude cherchera à :</span></span></p><br><ul><li><p><span><span>Analyser la répartition géographique et régionale des migrants de retour et caractériser leurs profils sociodémographiques (âge, sexe, niveau d'instruction, qualifications), en les comparant à la structure de la population totale et aux besoins territoriaux en compétences.</span></span></p><br></li><li><p><span><span>Identifier les déterminants des retours, en examinant les facteurs individuels, économiques, familiaux et institutionnels, ainsi que l'influence des politiques migratoires des pays d'accueil, des crises (sanitaires, économiques, géopolitiques) et des opportunités émergentes au Maroc.</span></span></p><br></li><li><p><span><span>Évaluer les trajectoires professionnelles avant et après le retour, mesurer l'adéquation des compétences des migrants aux besoins du marché du travail national et identifier les secteurs où ils contribuent à atténuer les tensions de recrutement (santé, BTP, TIC,&nbsp;agriculture moderniséen métiers techniques).</span></span></p><br></li><li><p><span><span>Analyser les comportements d'investissement des migrants de retour, en étudiant les secteurs privilégiés, les montants investis, les obstacles rencontrés et l'impact potentiel sur la création d'emplois, l'innovation et le développement local.</span></span></p><br></li><li><p><span><span>Mesurer les effets territoriaux des retours migratoires, notamment sur l'emploi, l'entrepreneuriat, l'attractivité économique et l'intégration sociale, et identifier les régions à fort potentiel de mobilisation des migrants de retour.</span></span></p><br></li></ul><p><span><span><strong>Question principale</strong></span></span></p><br><p><span><span>Comment la migration de retour des Marocains, telle que révélée par les données du RGPH-2024 et de l'Enquête nationale sur la migration internationale (ENMI), contribue-t-elle à la transformation du marché du travail, à l'investissement et au développement territorial, et quelles stratégies peuvent optimiser son impact économique et social ?</span></span></p><br><p><span><span><strong>Sous-questions</strong></span></span></p><br><ul><li><p><span><span>Quelle est la répartition géographique des migrants de retour et quels sont leurs profils sociodémographiques (âge, sexe, niveau d'instruction, qualifications) ?</span></span></p><br></li><li><p><span><span>Quels facteurs individuels, économiques, familiaux et institutionnels déterminent le choix du retour, et quel rôle jouent les crises et les politiques migratoires des pays d'accueil ?</span></span></p><br></li><li><p><span><span>Comment évoluent les trajectoires professionnelles avant et après le retour, et dans quelle mesure les compétences des migrants répondent-elles aux besoins du marché du travail national ?</span></span></p><br></li><li><p><span><span>Quels sont les secteurs où les migrants de retour contribuent à réduire les tensions de recrutement, et quelles barrières limitent leur insertion professionnelle ?</span></span></p><br></li><li><p><span><span>Quels comportements d'investissement adoptent les migrants de retour, quels obstacles rencontrent-ils, et quel est l'impact potentiel sur la création d'emplois et l'innovation ?</span></span></p><br></li><li><p><span><span>Quels effets territoriaux les retours migratoires produisent-ils sur l'emploi, l'entrepreneuriat et l'attractivité économique des zones d'installation ?</span></span></p><br></li><li><p><span><span>Quelles recommandations stratégiques peuvent être formulées pour renforcer l'intégration économique des migrants de retour et mobiliser leur potentiel dans les priorités nationales ?</span></span></p><br></li></ul><p><span><span><strong>Méthodologie</strong></span></span></p><br><p><span><span><strong>Approche</strong></span></span></p><br><ul><li><p><span><span>L'étude adoptera une approche analytique et prospective, combinant des méthodes quantitatives et qualitatives pour fournir une compréhension approfondie des dynamiques de migration de retour au Maroc. Elle s'appuiera principalement sur les données du RGPH-2024, du recensement 2014 et de l’ENMI 2018-2019, afin de croiser les informations sociodémographiques, économiques et territoriales.</span></span></p><br></li><li><p><span><span>L'analyse sera conduite à plusieurs niveaux : national, régional et local, afin de saisir les disparités territoriales et les opportunités économiques liées aux retours migratoires. L'approche intégrera une dimension comparative (2014 vs 2024) et prospective pour anticiper les tendances futures. Elle combinera une analyse statistique des données existantes avec une évaluation critique des dispositifs institutionnels et des politiques publiques.</span></span></p><br></li></ul><p><span><span><strong>Domaines d'intervention</strong></span></span></p><br><p><span><span>L'étude se concentrera sur cinq axes prioritaires :</span></span></p><br><ul><li><p><span><span>La répartition géographique et les profils sociodémographiques des migrants de retour.</span></span></p><br></li><li><p><span><span>Les déterminants des retours, incluant les facteurs individuels, économiques et institutionnels.</span></span></p><br></li><li><p><span><span>Les trajectoires professionnelles avant et après le retour, et leur impact sur le marché du travail.</span></span></p><br></li><li><p><span><span>Les comportements d'investissement et leur contribution à la création d'emplois et à l'innovation.</span></span></p><br></li><li><p><span><span>Les effets territoriaux des retours migratoires sur l'emploi, l'entrepreneuriat et l'attractivité économique.</span></span></p><br></li></ul><p><span><span><strong>Méthodes et actions</strong></span></span></p><br><p><span><span>La méthodologie reposera sur :</span></span></p><br><ul><li><p><span><span>Une analyse statistique des données du RGPH et de l'ENMI pour mesurer les volumes, les profils et les tendances des retours migratoires.</span></span></p><br></li><li><p><span><span>Une cartographie des flux et des zones d'installation pour visualiser les dynamiques territoriales et identifier les régions à fort potentiel.</span></span></p><br></li><li><p><span><span>Une analy</span></span></p></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong></p><br> <p>UNDP provides integrated solutions in programming, policy, and financing to achieve the Sustainable Development Goals (SDGs). In this context, UNDP has established a Global Policy Network (GPN), a global and field-based technical expertise network covering a wide range of knowledge areas and supporting signature solutions and organizational capabilities outlined in the Strategic Plan. The Bureau for Policy and Programme Support (BPPS) and the Crisis Bureau (CB) are the two anchoring bureaus of the GPN.</p><br> <p>In this framework, the new Governance, Rule of Law and Peacebuilding (GRP) Hub, a joint initiative with BPPS, provides leadership and advisory services to strengthen UNDP’s impact on governance and peacebuilding, ensuring the integration of democratic governance and human rights into crisis response and recovery. The Hub aims to build an integrated portfolio collaboratively between CB and BPPS and to establish partnerships with various stakeholders, including the UN system, IFIs, civil society, and the private sector.</p><br> <p>Through Local Action, the GRP Hub seeks to contribute to peace and development, achieve visible impact on communities, and improve lives by delivering integrated solutions that leverage global expertise and partnerships. The Local Action unit works closely with local and regional governments as key development actors, emphasizing their role as service delivery leaders, drivers of innovation, and the level of government closest to people.</p><br> <p>Local and regional governments are already responsible for more than 65% of SDG targets, most of which relate to the delivery of basic services such as water, sanitation, mobility, climate action, health, and education. Cities and territories play an important role in implementing the SDGs, which are increasingly used as a strategic medium- and long-term planning and budgeting tool. Since 2015, local governments and their associations have become increasingly active in promoting the SDGs through advocacy, working with local populations and partners to translate the spirit of Agenda 2030 into cities and territories. Local governments have also begun using the SDGs as a strategic framework to deliver better and more innovative public services aligned with SDG targets and indicators.</p><br> <p>Within the SDG Local Action project, UNDP is one of the implementing partners of the Mayors’ Challenge, a global initiative aimed at rethinking the most essential services cities provide to residents.</p><br> <p>In this context, the SDG Local Action project is launching a call for applications to recruit a Project Supervisor to support the implementation of the Mayors’ Challenge in the city of Fez, Morocco, one of the winning cities of the 2025 edition.</p><br> <p>The project “Smart Management of the Cleanliness Sector, Integration of Waste Pickers into Cooperatives, and Promotion of the Circular Economy” aims to address challenges related to informal waste recovery activities. These activities, carried out by waste pickers operating outside the formal system, are often conducted in precarious and unsanitary conditions, contributing to the spread of illegal dumping sites across the city, affecting living conditions, urban attractiveness, and public health.</p><br> <p>Through an inclusive and structured approach, the project foresees the integration of waste pickers into formal cooperatives, ensuring respect for their dignity, access to stable income, social protection, and training programs that support their long-term inclusion and future prospects.</p><br> <p>The innovative nature of this initiative lies in its ability to professionalize the sector while placing waste pickers at the center of the operational system. By becoming managers of collection and sorting points, they are recognized as strategic partners in urban cleanliness and recycling, actively contributing to citizen awareness and the promotion of waste sorting at source.</p><br> <p><strong>Duties and Responsibilities</strong></p><br> <p>The Project Coordinator will perform the following functions:</p><br> <p><strong>A. Support implementation of the project in the city of Fez</strong></p><br> <ul> <li>Coordinate all project activities with the focal point and city team, and contribute to strengthening local capacities in project management, planning, budgeting, and procurement of goods and services for project implementation;</li> <li>Lead strategic planning, decision-making, execution, and review to achieve project targets, indicators, and results;</li> <li>Prepare terms of reference for procurement processes to achieve project activities and objectives;</li> <li>Facilitate the development and implementation of contracting strategy, procurement strategy, quality management, supplier selection, and improvement of procurement processes;</li> <li>Supervise the work of service providers, consultants, and/or private entities implementing the project, and conduct performance evaluations in line with UNDP rules; regulations, and procedures. Certify to UNDP that services procured for project implementation have been delivered satisfactorily to the municipality;</li> <li>Facilitate analysis of information required for procurement planning and monitor implementation;</li> <li>Coordinate project staff, assess team performance, provide guidance, and build local capacity within the team;</li> <li>Organize meetings, maintain agendas, and guide client and user visits.&nbsp;Develop an activity schedule with deadlines for specific deliverables;</li> <li>Develop proposals to improve project efficiency, including strategies to enhance overall project impact;</li> <li>Identify sustainability alternatives for the project and prepare an exit strategy once external funding is exhausted. Work closely with the municipality to identify internal resources needed to sustain project results after completion;</li> <li>Monitor project operations, including administrative tasks, staff management, inventory tracking of office supplies, correspondence, and ensure proper implementation of all procedures;</li> <li>Maintain budget information and accounting records of project activities.</li> </ul> <p><strong>B. Project monitoring and reporting</strong></p><br> <ul> <li>Prepare a monitoring framework for project status, results, and milestones;</li> <li>Monitor project results, identify data related to SDG targets and indicators, and liaise with the communications team to provide data for infographics and other communication materials;</li> <li>Prepare operational reports on project activities and their impact on beneficiaries;</li> <li>Liaise with the global SDG Local Action team to keep the project webpage updated and contribute stories to communicate project results;</li> <li>Ensure effective communication on project activities with UNDP, the municipality of Fez, project beneficiaries, and local communities;</li> <li>Document the methodology and technologies used during project implementation.</li> </ul> <p><strong>C. Sharing lessons learned globally</strong></p><br> <ul> <li>Develop knowledge products on how the project contributes to SDGs through innovation in public service delivery;&nbsp;</li> <li>Develop policy briefs and easily transferable knowledge materials on lessons learned from the project;&nbsp;</li> <li>Participate in global exchanges among local governments on how the project contributes to SDG implementation at the local level.&nbsp;</li> </ul> <p>The incumbent will perform other duties within their functional profile as deemed necessary for the proper functioning of the Office and the Organization.</p><br> <p><strong>Institutional Arrangements</strong></p><br> <p>Under the overall supervision of the Mayor of the city and the city project focal point, the Project Coordinator will report directly to the UNDP Advisor on Cities and Local Governments based in New York (USA).</p><br> <p><strong>Competencies</strong></p><br> <p><strong>Core Competencies</strong></p><br> <ul> <li><strong>Achieve Results:</strong> LEVEL 2: Scale&nbsp;up&nbsp;solutions&nbsp;and&nbsp;simplifies&nbsp;processes,&nbsp;balances speed and accuracy in doing work;</li> <li><strong>Think Innovatively:</strong> LEVEL 2: Offer&nbsp;new&nbsp;ideas/open&nbsp;to&nbsp;new&nbsp;approaches, demonstrate systemic/integrated thinking;</li> <li><strong>Learn Continuously:</strong> LEVEL 2: Go&nbsp;outside&nbsp;comfort&nbsp;zone,&nbsp;learn&nbsp;from&nbsp;others&nbsp;and support&nbsp;their&nbsp;learning;</li> <li><strong>Adapt with Agility:</strong> LEVEL 2: Adapt&nbsp;processes/approaches&nbsp;to&nbsp;new&nbsp;situations, involve others in change process;</li> <li><strong>Act with Determination: </strong>LEVEL 2: Able&nbsp;to&nbsp;persevere&nbsp;and&nbsp;deal&nbsp;with&nbsp;multiple&nbsp;sources&nbsp;of pressure simultaneously;</li> <li><strong>Engage and Partner:</strong> LEVEL 2: Is&nbsp;facilitator/integrator,&nbsp;bring&nbsp;people&nbsp;together, build/maintain&nbsp;coalitions/partnerships;</li> <li><strong>Enable Diversity and Inclusion:</strong> LEVEL 2: Facilitate&nbsp;conversations&nbsp;to&nbsp;bridge&nbsp;differences, considers in decision making.</li> </ul> <br> <p><strong>Functional/Technical competencies</strong></p><br> <p><strong>Business management</strong></p><br> <ul> <li><strong>Project management: </strong>Ability to plan, organize, prioritize and control resources, procedures and protocols to achieve specific objectives.&nbsp;</li> </ul> <p><strong>Business strategy</strong></p><br> <ul> <li><strong>Effective decision-making:</strong> Ability to make timely and effective decisions within authority, expertise, and resources.</li> </ul> <p><strong>Business management</strong></p><br> <ul> <li><strong>Communication: </strong>Ability to communicate clearly and concisely in written and verbal form; adapt messages and methods to audience; manage internal and external communications.</li> </ul> <p><strong>Business management</strong></p><br> <ul> <li><strong>Working with evidence and data: </strong>Ability to inspect, clean, transform and model data to uncover useful information for decision-making.</li> </ul> <p><strong>2030 Agenda: Prosperity</strong></p><br> <ul> <li><strong>Inclusive growth:</strong> Urban development design, risk mitigation, inclusive design, resilience and sustainability.</li> </ul> <p><strong>2030 Agenda: Engagement and effectiveness</strong></p><br> <ul> <li> <p><strong>SDG integration:</strong> Role of science, technology and innovation for SDGs.&nbsp;</p><br></li> </ul> <p><strong>Business strategy</strong></p><br> <ul> <li> <p><strong>Strategic and creative thinking:</strong> Ability to approach issues in a new way through intentional and rational thinking focused on critical analysis of factors affecting long-term success.&nbsp;&nbsp;</p><br></li> </ul> <br> <p><strong>Required Skills and Experience</strong></p><br> <p><strong>Education</strong></p><br> <ul> <li>A Master’s degree (or equivalent) in environment, circular economy, waste management and recycling, or sustainable development is required.</li> <li>A first-level university degree (Bachelor’s) in the above fields, combined with two additional years of relevant experience, will be considered in lieu of an advanced degree.</li> </ul> <p><strong>Experience:</strong></p><br> <ul> <li>Candidates with a Master’s degree (or equivalent) are not required to have professional experience.</li> <li>Candidates with a Bachelor’s degree (or equivalent) must have at least two (2) years of relevant professional experience in environmental project management, with strong knowledge of the Moroccan regulatory context.&nbsp;</li> </ul> <p><strong>Required skills:</strong></p><br> <ul> <li>Proven leadership and project management skills;</li> <li>Computer literacy and proficiency in office software (MS Word, Excel, PowerPoint, etc.);</li> <li>Strong understanding of local realities related to waste pickers’ activities.&nbsp;</li> </ul> <p><strong>Desired skills:</strong></p><br> <ul> <li>Experience working with local governments and associations;</li> <li>Expertise in waste management and valorization;</li> <li>Professional experience in waste management, circular economy, sustainable development, recycling technologies, as well as communication and mediation.</li> </ul> <p><strong>Language Requirements:</strong></p><br> <ul> <li>Fluency in English (spoken and written) is required.</li> <li>Fluency in Arabic and Moroccan dialect is required.</li> <li>Knowledge of Amazigh dialect is an asset.&nbsp;</li> </ul> <p><strong>Professional&nbsp;Certificates</strong></p><br> <ul> <li>Project management certification is an asset.&nbsp;</li> </ul> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br><br> </div>