Pastry Chef Jobs in Morocco

<p>We are currently seeking passionate and dedicated Housekeeping Attendants ( Valets / Femmes de Chambre) to join our Housekeeping team. As a key member of the department, you will play an essential role in maintaining the highest standards of cleanliness, comfort, and presentation throughout our guest rooms and villas, ensuring an exceptional guest experience. Key Responsibilities Clean and maintain guestrooms, villas, corridors, and assigned areas to the highest luxury standards. Ensure all rooms are properly prepared and inspected before guest arrival. Replenish guest amenities, linens, and supplies. Report maintenance issues and lost &amp; found items promptly. Respect guest privacy and security procedures at all times. Follow health, safety, and hygiene standards. Support colleagues and contribute to a positive team environment.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in Housekeeping within a luxury hotel is an asset.</li><li>Strong attention to detail and commitment to excellence.</li><li>Good organizational and time-management skills.</li><li>Positive attitude and team spirit.</li><li>Ability to work efficiently in a fast-paced environment.</li><li>Basic knowledge of French; additional languages are an advantage.</li><li>Passion for hospitality and guest satisfaction.</li></ul>

<p><font dir="auto" ><font dir="auto" >Job Description Reporting to the Food and Beverage Director, the responsibilities and essential functions of the position include, but are not limited to: Providing consistently professional, friendly and engaging service Ensuring the coordination of all logistical details of events, including table layout, decoration, audiovisual equipment, etc. Lead the banquet team in all areas and ensure that service standards are met. Manage customer issues and requests and react quickly and professionally. Participate in departmental meetings at regular intervals. Have a thorough understanding of all job descriptions. Manage the banquet budget by controlling food, beverage and staff costs. Ensure profitability by maximizing beverage and accessory sales. Adhere to catering policies, procedures and standards. Work closely with the Kitchen and Purchasing teams to ensure that all banquet/meeting requirements are met. Respect all hygiene and safety policies when handling food and beverages. Be prepared to handle unforeseen situations, such as last-minute changes in customer requests or operational problems. Other tasks, such as those assigned.&nbsp;</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Prior experience using a point-of-sale (POS) system</font></font></p><p><font dir="auto" ><font dir="auto" >Ability to use Microsoft Windows applications</font></font></p><p><font dir="auto" ><font dir="auto" >A university degree in a related discipline is preferred.</font></font></p><p><font dir="auto" ><font dir="auto" >Excellent communication and organizational skills</font></font></p><p><font dir="auto" ><font dir="auto" >Excellent interpersonal and problem-solving skills</font></font></p><p><font dir="auto" ><font dir="auto" >Particularly responsible and reliable</font></font></p><p><font dir="auto" ><font dir="auto" >Ability to work effectively under pressure in a fast-paced environment</font></font></p><p><font dir="auto" ><font dir="auto" >Ability to work in a team</font></font></p><p><font dir="auto" ><font dir="auto" >Ability to focus attention on customer needs, remaining calm and courteous at all times</font></font></p>

<p><b>POSITION SUMMARY</b></p><p><br></p><p>&nbsp;Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<p>POSITION SUMMARY Our Utility Cleaners play an important role in support of a number of vital hotel functions. At our hotels these associates may work across departments (e.g., kitchen, food and beverage, laundry) to support cleaning needs. Whether preparing fresh clean linen and spotless dining ware for guests to enjoy, operating and maintaining cleaning equipment and tools (e.g., dish washing machines, hand wash stations, linen washers and dryers), or transporting dishware or linens across the hotel, these associates do whatever it takes to get the job done. No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Ensure adherence to quality expectations and standards, develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: No high school diploma or G.E.D. equivalent.</li><li>Related Work Experience: No related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: None</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts to get it right for our guests and our business each and every time.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p> Posted on 12/08/2026 </p><br><br> Mission <p>Dans le cadre de son fort développement, <b>NEWREST FACILITY MANAGEMENT SERVICES</b> recrute son futur <b>Site Manager FM (MILIEU HOSPITALIER).</b></p><br><br> <p><b>Votre rôle :</b></p><br><br> <p>Rattaché à la Direction FM, vous êtes l’interlocuteur privilégié du client. Vous supervisez l'ensemble des activités du <b>Hard FM</b> (maintenance multi-technique).</p><br><br> <br> <p>Vos responsabilités principales sont :</p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Superviser l’ensemble des prestations Hard FM (CVC, électricité, plomberie, SSI, multitechnique…)</p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assurer la continuité de service et la disponibilité des installations</p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Gérer les interventions curatives, préventives et réglementaires</p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Encadrer les équipes FM (chefs d’équipe, techniciens, agents), organiser les plannings de travail.</p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Animer les réunions opérationnelles et briefings sécurité</p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Être l’interlocuteur principal du client sur site</p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Gérer les réclamations et plans d’actions correctifs</p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Être force de proposition pour l’amélioration continue et l’optimisation des coûts</p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Suivre le budget d’exploitation du site </p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Appliquer et faire respecter les exigences QHSE et normes ISO </p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Gérer les incidents, accidents et plans de prévention</p><br><br> Profile <p>Profil</p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bac+ 5 Ingénieur de formation (Génie Electrique, Génie Climatique…)</p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 5 ans d’expérience minimum dont <b>minimum 2 ans dans le milieu hospitalier</b></p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Très bonnes qualités managériales</p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellente communication en langue française, l’anglais est un atout.</p><br><br> <br> <p><b>A PROPOS DE NEWREST MAROC :</b></p><br><br> <p>Humilité, simplicité, efficience, et sens des responsabilités, telles sont les valeurs de Newrest. Fort de ses 4700 collaborateurs présents dans tout le royaume, acteur majeur du catering aérien, Newrest est le seul opérateur à intervenir sur l’ensemble des secteurs : catering aérien, restauration collective, base-vies, retail et facility management.</p><br><br><br> </div>

<p>Supervises housekeeping staff, including housekeepers, maids, and valets. Develops efficient work schedules based on hotel occupancy. Conducts regular inspections to ensure compliance with cleanliness standards. Manages guest special requests and ensures their satisfaction. Trains housekeeping staff on hotel standards and procedures. Develops housekeeping policies and procedures in line with hotel standards. Coordinates with other departments to ensure smooth communication. Ensures regular maintenance of housekeeping equipment. Develops partnerships with quality cleaning product suppliers. Manages laundry and linen operations efficiently. Applies inventory management practices to avoid stockouts. Implements recycling programs for waste generated by the department. Proposes improvements in housekeeping procedures to increase efficiency. Manages the housekeeping department budget judiciously. Organizes continuous training for staff on new cleaning techniques. Collaborates with maintenance and engineering departments to resolve technical issues.</p><p><strong>Desired Candidate Profile</strong></p><p>Degree Bac+3 in Hotel Management, Hotel Management, Accommodation, or equivalent field.</p><p>Minimum of 5 years of professional experience, including at least 2 years in an equivalent role or within an establishment of the same standing.</p><p>Technical Skills</p><ul><li>Ability to assist the General Housekeeper in the organization and daily follow-up of the Housekeeping department.</li><li>Good command of room control, public areas, and adherence to the establishment's quality standards.</li><li>Ability to follow schedules, assign tasks, and ensure follow-up of cleaning teams.</li><li>Good command of computer tools and hotel software is an asset.</li><li>Good knowledge of LQA (Leading Quality Assurance) standards and ability to ensure their daily application to guarantee service excellence.</li><li>Solid command of hotel management systems (PMS), knowledge of Opera Cloud is an asset.</li></ul><p>Personal Qualities</p><ul><li>Excellent organizational skills, rigor, and constant attention to detail, with particular attention to maintaining quality and excellence standards.</li><li>Excellent service orientation and strong customer focus.</li><li>Responsiveness and ability to manage priorities in a dynamic environment.</li><li>Team spirit, autonomy, and initiative-taking ability.</li><li>Excellent communication and coordination skills with different hotel departments.</li></ul><p>Languages</p><ul><li>Excellent command of French and English, both oral and written.</li><li>Proficiency in a third language is an asset.</li></ul>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p> <p> </p> <p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p><b>PREFERRED QUALIFICATIONS</b></p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: At least 1 year of related work experience.</p> <p>Supervisory Experience: At least 1 year of supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p>

<p><font dir="auto" ><font dir="auto" >Job Description: As part of our team expansion, Mövenpick Mansour Eddahbi Marrakech is recruiting a Concierge. Your Role: As a Concierge, you are a true ambassador for the hotel and the Marrakech destination. Your mission is to accompany our guests throughout their stay by offering personalized, attentive, and discreet service. You listen to their desires, anticipate their needs, and help them discover the best of Marrakech thanks to your knowledge of the destination and your network of partners. Your Main Responsibilities: Welcoming guests with professionalism, elegance, and friendliness. Listening to guests' expectations and offering personalized recommendations. Organizing and coordinating specific guest requests: restaurants, excursions, tours, activities, transportation, events, etc. Providing accurate and relevant information about Marrakech, its attractions, restaurants, culture, and experiences. Anticipate guest needs and offer experiences tailored to their preferences. Develop and maintain excellent relationships with local partners and service providers. Follow up on reservations and services arranged for guests. Coordinate requests with different hotel departments to ensure a seamless experience. Provide personalized follow-up for VIP guests and specific requests. Handle any complaints with tact, responsiveness, and professionalism. Ensure guest satisfaction before, during, and after their stay. Ensure effective communication between teams. Guarantee adherence to Mövenpick's quality and service standards.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Prior experience in a 5-star hotel, luxury establishment, or similar role. Excellent knowledge of Marrakech and its main attractions. Excellent presentation and professional demeanor. Strong sense of hospitality and customer satisfaction. Excellent interpersonal and communication skills. Strong listening, anticipation, and advisory skills. Excellent organizational skills and ability to manage multiple requests simultaneously. Responsiveness, availability, and ability to work under pressure. Attention to detail and a constant pursuit of excellence. Fluency in French and English. Proficiency in other languages ​​is an asset. A network of local contacts in the restaurant, transportation, leisure, and tourism sectors is a significant advantage.</font></font></p><p><font dir="auto" ><font dir="auto" >We are looking for an elegant, dynamic, curious, and naturally service-oriented individual. You are passionate about Marrakech and enjoy sharing your knowledge of the destination with an international clientele. You know how to transform a simple request into a personalized and memorable experience. Your interpersonal skills, discretion, responsiveness, and ability to find solutions make you a true ambassador for the hotel.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span><span><span><span><span><span>RIBATIS</span></span></span><span><span><span>&nbsp;, Opérateur de la transformation digitale dans le domaine du&nbsp;</span></span></span><span><span><span>#eGOV</span></span></span><span><span><span>,&nbsp;cherche à&nbsp;</span></span></span><span><span><span>#Recruter</span></span></span><span><span><span>&nbsp;un </span></span></span><span><span>#CHARGE </span></span><span>de la</span><span><span> #FORMATION </span></span><span>&amp;</span><span><span>#eLEARNING</span></span><span><span><span>&nbsp;:</span></span></span></span></span></span></b><br></p><br><b><span><span><span>- Missions</span></span></span></b><span><span><span> :</span></span></span><br><br><p><span><span><span>·</span></span></span><span>Établir les <b>roadmaps de formation internes et externes</b> en collaboration avec les chefs de produits et les directeurs métiers et techniques&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Élaborer les <b>circuits e-learning (Learning paths) sur les solutions et technologies </b>utilisées par les collaborateurs internes et les clients externes. Exemples de circuits de formation : ROKHAS Urbanisme, ROKHAS Économique, Karaz developer, Karaz fonctionnel, …&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Définir les <b>objectifs pédagogiques des circuits et contenus e-learning</b> et les décliner en <b>objectifs opérationnels&nbsp;</b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Sélectionner et référencer les <b>contenus eLearning</b> à intégrer aux circuits eLearning conçus par l’entreprise&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Mettre en place et maintenir la <b>logistique de préparation des formations</b> (Outils digitaux, équipements d’enregistrement, espaces de tournage, …)&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Organiser la <b>logistique de formation</b> pour les formations tenues en présentiel aux bénéfices des collaborateurs ou des clients et partenaires externes&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Rédiger <b>les scénarii et storyboards des formations&nbsp;</b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Tester et recetter les <b>contenus e-learning produits&nbsp;</b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Suivre le <b>planning</b>, les <b>engagements de qualité</b>, les <b>coûts</b> et les <b>risques projet&nbsp;</b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Créer des <b>contenus pédagogiques multimédia transverses</b> (Images, sons, animations, ...) et les intégrer à la <b>structure des cours e-learning&nbsp;</b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Rédiger les <b>documents de référence nécessaires à la production d'un cours e-learning</b> (Charte e-Learning, charte rédactionnelle, charte graphique, document technique...)&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Coordonner les <b>ressources amenées à intervenir</b> directement ou indirectement <b>dans la production d'un module e-Learning</b> (Formateur, Ergonome, Développeur Informatique, ...)&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Paramétrer et administrer <b>la plateforme e-learning de l’entreprise&nbsp;</b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Déployer les <b>contenus e-learning produits</b> au niveau de la plateforme eLearning de l’entreprise&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Structurer et publier les <b>contenu e-learning de l’entreprise</b> au niveau des plateformes publiques : Udemy, LinkedIn learning, Open classroom, …&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Concevoir et piloter les <b>plans de communication et de promotion des contenus et circuits e-learning</b>.</span><br></p><br><span><span><span>---------------------</span></span></span><br><span><span><span>Pour toute personne intéressée, prière de nous adresser vos candidatures sur&nbsp;</span></span></span><span><span><span>rh@ribatis.com</span></span></span><span><span><span>&nbsp;en précisant au niveau de l'objet de l'émail l'offre pour laquelle vous postulez.</span></span></span><br><br><p><span><span><span>#Hiring</span></span></span><span> <span><span>#Charge_formation</span></span><span><span>_</span><span>eLearning</span></span><span><span>#Chargeformationelearning</span></span><span><span>#Formation</span></span><span><span>#Learning</span></span><span><span>#IT #LMS</span></span></span></p><br><br><span>Profil</span><p><b><span><span><span>- Formation initiale</span></span></span></b><span><span><span> : BAC+5, Spécialité Ingénierie de formation, e-learning, …</span></span></span><br></p><br><p><b><span><span><span>- Expérience</span></span></span></b><span><span><span> : Au moins 1 année probante dans un poste équivalent</span></span></span><br></p><br><p><b><span><span><span>- Savoir-être</span></span></span></b><span><span><span> : Une personne</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Créative/Innovante&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Sait écouter/analyser/concevoir&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Organisée.</span></span></span><br></p><br><span><span><span>​</span></span></span><br><br><p><b><span><span><span>- Savoir-faire</span></span></span></b><span><span><span> : Une personne qui sait </span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Maîtrise les techniques pédagogiques &amp; e-learning&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Mettre en place une plateforme e-learning&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Manipuler les équipements audio-visuels.</span></span></span><br></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span><span><span><span><span><span>RIBATIS</span></span></span><span><span><span>&nbsp;, Opérateur de la transformation digitale dans le domaine du&nbsp;</span></span></span><span><span><span>#eGOV</span></span></span><span><span><span>,&nbsp;cherche à&nbsp;</span></span></span><span><span><span>#Recruter</span></span></span><span><span><span>&nbsp;un </span></span></span><span><span>#CHARGE </span></span><span>de la</span><span><span> #FORMATION </span></span><span>&amp;</span><span><span>#eLEARNING</span></span><span><span><span>&nbsp;:</span></span></span></span></span></span></b><br></p><br><b><span><span><span>- Missions</span></span></span></b><span><span><span> :</span></span></span><br><br><p><span><span><span>·</span></span></span><span>Établir les <b>roadmaps de formation internes et externes</b> en collaboration avec les chefs de produits et les directeurs métiers et techniques&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Élaborer les <b>circuits e-learning (Learning paths) sur les solutions et technologies </b>utilisées par les collaborateurs internes et les clients externes. Exemples de circuits de formation : ROKHAS Urbanisme, ROKHAS Économique, Karaz developer, Karaz fonctionnel, …&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Définir les <b>objectifs pédagogiques des circuits et contenus e-learning</b> et les décliner en <b>objectifs opérationnels&nbsp;</b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Sélectionner et référencer les <b>contenus eLearning</b> à intégrer aux circuits eLearning conçus par l’entreprise&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Mettre en place et maintenir la <b>logistique de préparation des formations</b> (Outils digitaux, équipements d’enregistrement, espaces de tournage, …)&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Organiser la <b>logistique de formation</b> pour les formations tenues en présentiel aux bénéfices des collaborateurs ou des clients et partenaires externes&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Rédiger <b>les scénarii et storyboards des formations&nbsp;</b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Tester et recetter les <b>contenus e-learning produits&nbsp;</b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Suivre le <b>planning</b>, les <b>engagements de qualité</b>, les <b>coûts</b> et les <b>risques projet&nbsp;</b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Créer des <b>contenus pédagogiques multimédia transverses</b> (Images, sons, animations, ...) et les intégrer à la <b>structure des cours e-learning&nbsp;</b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Rédiger les <b>documents de référence nécessaires à la production d'un cours e-learning</b> (Charte e-Learning, charte rédactionnelle, charte graphique, document technique...)&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Coordonner les <b>ressources amenées à intervenir</b> directement ou indirectement <b>dans la production d'un module e-Learning</b> (Formateur, Ergonome, Développeur Informatique, ...)&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Paramétrer et administrer <b>la plateforme e-learning de l’entreprise&nbsp;</b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Déployer les <b>contenus e-learning produits</b> au niveau de la plateforme eLearning de l’entreprise&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Structurer et publier les <b>contenu e-learning de l’entreprise</b> au niveau des plateformes publiques : Udemy, LinkedIn learning, Open classroom, …&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Concevoir et piloter les <b>plans de communication et de promotion des contenus et circuits e-learning</b>.</span><br></p><br><span><span><span>---------------------</span></span></span><br><span><span><span>Pour toute personne intéressée, prière de nous adresser vos candidatures sur&nbsp;</span></span></span><span><span><span>rh@ribatis.com</span></span></span><span><span><span>&nbsp;en précisant au niveau de l'objet de l'émail l'offre pour laquelle vous postulez.</span></span></span><br><br><p><span><span><span>#Hiring</span></span></span><span> <span><span>#Charge_formation</span></span><span><span>_</span><span>eLearning</span></span><span><span>#Chargeformationelearning</span></span><span><span>#Formation</span></span><span><span>#Learning</span></span><span><span>#IT #LMS</span></span></span></p><br><br><span>Profil</span><p><b><span><span><span>- Formation initiale</span></span></span></b><span><span><span> : BAC+5, Spécialité Ingénierie de formation, e-learning, …</span></span></span><br></p><br><p><b><span><span><span>- Expérience</span></span></span></b><span><span><span> : Au moins 1 année probante dans un poste équivalent</span></span></span><br></p><br><p><b><span><span><span>- Savoir-être</span></span></span></b><span><span><span> : Une personne</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Créative/Innovante&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Sait écouter/analyser/concevoir&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Organisée.</span></span></span><br></p><br><span><span><span>​</span></span></span><br><br><p><b><span><span><span>- Savoir-faire</span></span></span></b><span><span><span> : Une personne qui sait </span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Maîtrise les techniques pédagogiques &amp; e-learning&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Mettre en place une plateforme e-learning&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Manipuler les équipements audio-visuels.</span></span></span><br></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced, confident, and guest-focused Captain Waitress to join the team at Little Krazy , a whimsical fine-dining destination where exceptional hospitality meets immersive dining.<br> As a Captain Waitress, you are responsible for delivering an outstanding dining experience while leading a designated service section.<br> You will ensure every guest receives attentive, knowledgeable, and personalised service from arrival to departure.<br> Acting as the key link between guests, the kitchen, bar, and front-of-house team, you will coordinate seamless service, mentor junior team members, and uphold the highest standards of hospitality.<br> More than serving food and beverages, you are an ambassador of the Little Krazy experience.<br> Through your professionalism, product knowledge, and genuine hospitality, you will create memorable moments for guests.<br> Instagram: littlekrazy_sa 1 year contract: Visa + flights + basic salary + accommodation + transport all provided for by the company.<br> No expense for candidates.<br> The role is based in Riyadh, Saudi Arabia.<br> Key Responsibilities Deliver exceptional, personalised table service in accordance with the restaurant's service standards.<br> Take ownership of a designated dining section, ensuring smooth and efficient service throughout each shift.<br> Welcome guests at the table, introduce yourself, and create a warm and engaging dining experience.<br> Present the menu confidently, explaining dishes, ingredients, preparation methods, and daily specials.<br> Provide expert recommendations based on guest preferences, dietary requirements, and allergies.<br> Proactively upsell premium menu items, signature beverages, desserts, and chef's specials to enhance the guest experience and maximise revenue.<br> Accurately take food and beverage orders and enter them into the POS system.<br> Coordinate with the kitchen and bar teams to ensure orders are prepared and served accurately and within service standards.<br> Monitor guest satisfaction throughout the dining experience, anticipating needs and responding promptly to requests.<br> Resolve guest concerns professionally and escalate issues to management where appropriate.<br> Lead and support waiters and food runners within your section, ensuring service standards are consistently maintained.<br> Assist in training, coaching, and mentoring junior front-of-house team members.<br> Ensure tables are properly set, maintained, and reset in accordance with restaurant standards.<br> Process guest bills accurately and efficiently, ensuring a seamless payment experience.<br> Maintain comprehensive knowledge of all food, beverage, and promotional offerings, including allergens and dietary requirements.<br> Ensure compliance with food safety, hygiene, and health and safety standards.<br> Maintain impeccable grooming, professionalism, and presentation while representing the Little Krazy brand.<br> At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth.<br> Our benefits include: Competitive salary packages – aligned with market standards and experience Visa (1 year temp) &amp; Flights into the country for non-citizens Accommodation Transportation Allowance Career development &amp; Internal promotions – grow with us across departments and seasons Creative &amp; collaborative work culture – built on passion, innovation, and attention to detail Exposure to high-end hospitality &amp; entertainment concepts – gain experience in premium F&amp;B and entertainment Experience working on premium events within The Groves, Riyadh Season Cultural diversity – join a team of passionate professionals from around the world Join us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.<br> 1–3 years’ experience as a Captain Waiteress or Senior Waiteress in a premium restaurant, luxury hotel, or fine-dining restaurant A warm, engaging, and professional approach with a genuine passion for hospitality.<br> Fluent in English with excellent verbal communication skills.<br> Outgoing, confident, and charismatic personality.<br> Excellent communication and interpersonal skills.<br> Strong understanding of food and beverage service, with ability to upsell effectively.<br> Team player who thrives in a fast-paced, dynamic environment.<br> Excellent food and beverage knowledge, including menu pairings, allergens, and dietary requirements.<br> Experience using restaurant POS systems.<br> Proven ability to remain calm, organised, and efficient in a fast-paced environment.<br> Impeccable personal presentation and professional demeanour.<br> About The Group: SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up.<br> Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards.<br> Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.<br> Crafting a Homegrown Legacy All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation.<br> We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.<br> Our Signature Brands Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim.<br> With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience.<br> Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.<br> We Are Only Getting Started!<br> Several exciting new concepts and brands are currently under development, with launches planned in the coming months.<br> From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.<br> People First Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence.<br> We nurture careers, encourage creativity, and build leaders.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary We are seeking an experienced, confident, and guest-focused Captain Waiter to join the team at Little Krazy , a whimsical fine-dining destination where exceptional hospitality meets immersive dining.<br> As a Captain Waiter, you are responsible for delivering an outstanding dining experience while leading a designated service section.<br> You will ensure every guest receives attentive, knowledgeable, and personalised service from arrival to departure.<br> Acting as the key link between guests, the kitchen, and front-of-house team, you will coordinate seamless service, mentor junior team members, and uphold the highest standards of hospitality.<br> More than serving food and beverages, you are an ambassador of the Little Krazy experience.<br> Through your professionalism, product knowledge, and genuine hospitality, you will create memorable moments for guests.<br> Instagram: littlekrazy_sa 1 year contract: Visa + flights + basic salary + accommodation + transport all provided for by the company.<br> No expense for candidates.<br> Key Responsibilities Deliver exceptional, personalised table service in accordance with the restaurant's service standards.<br> Take ownership of a designated dining section, ensuring smooth and efficient service throughout each shift.<br> Welcome guests at the table, introduce yourself, and create a warm and engaging dining experience.<br> Present the menu confidently, explaining dishes, ingredients, preparation methods, and daily specials.<br> Provide expert recommendations based on guest preferences, dietary requirements, and allergies.<br> Proactively upsell premium menu items, signature beverages, desserts, and chef's specials to enhance the guest experience and maximise revenue.<br> Accurately take food and beverage orders and enter them into the POS system.<br> Coordinate with the kitchen and bar teams to ensure orders are prepared and served accurately and within service standards.<br> Monitor guest satisfaction throughout the dining experience, anticipating needs and responding promptly to requests.<br> Resolve guest concerns professionally and escalate issues to management where appropriate.<br> Lead and support waiters and food runners within your section, ensuring service standards are consistently maintained.<br> Assist in training, coaching, and mentoring junior front-of-house team members.<br> Ensure tables are properly set, maintained, and reset in accordance with restaurant standards.<br> Process guest bills accurately and efficiently, ensuring a seamless payment experience.<br> Maintain comprehensive knowledge of all food, beverage, and promotional offerings, including allergens and dietary requirements.<br> Ensure compliance with food safety, hygiene, and health and safety standards.<br> Maintain impeccable grooming, professionalism, and presentation while representing the Little Krazy brand.<br> At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth.<br> Our benefits include: Competitive salary packages – aligned with market standards and experience Visa (1 year temp) &amp; Flights into the country for non-citizens Accommodation Transportation Allowance Career development &amp; Internal promotions – grow with us across departments and seasons Creative &amp; collaborative work culture – built on passion, innovation, and attention to detail Exposure to high-end hospitality &amp; entertainment concepts – gain experience in premium F&amp;B and entertainment Experience working on premium events within The Groves, Riyadh Season Cultural diversity – join a team of passionate professionals from around the world Join us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.<br> 1–3 years’ experience as a Captain Waiter or Senior Waiter in a premium restaurant, luxury hotel, or fine-dining restaurant A warm, engaging, and professional approach with a genuine passion for hospitality.<br> Fluent in Arabic and English with excellent verbal communication skills.<br> Outgoing, confident, and charismatic personality.<br> Excellent communication and interpersonal skills.<br> Strong understanding of food and beverage service, with ability to upsell effectively.<br> Team player who thrives in a fast-paced, dynamic environment.<br> Excellent food and beverage knowledge, including menu pairings, allergens, and dietary requirements.<br> Experience using restaurant POS systems.<br> Proven ability to remain calm, organised, and efficient in a fast-paced environment.<br> Impeccable personal presentation and professional demeanour.<br> About The Group: SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up.<br> Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards.<br> Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.<br> Crafting a Homegrown Legacy All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation.<br> We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.<br> Our Signature Brands Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim.<br> With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience.<br> Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.<br> We Are Only Getting Started!<br> Several exciting new concepts and brands are currently under development, with launches planned in the coming months.<br> From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.<br> People First Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence.<br> We nurture careers, encourage creativity, and build leaders.<br></span> </div>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p> </p> <p>As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.</p> <p> </p> <p>The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation. This includes coordinating efforts of Butler Valets, and verifying that other departments supporting butler services are equipped to meet guest needs. The Butler is key to building rapport with guests, proactively anticipate guest needs and acting upon them where possible.</p> <p> </p> <p>While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Butler s success is rooted in a deep passion for service, uncompromising standards, the ability to anticipate needs and impeccable interpersonal skills.</p> <p> </p> <p>You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members to get it right for our guests and our business each and every time.</p> <p> </p> <p><b>PREFERRED QUALIFICATIONS</b></p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p>REQUIRED QUALIFICATIONS</p> <p>Related Work Experience: 6-months related work experience required.</p> <p> </p> <p> </p> <p> </p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p>

<p>Accueille chaleureusement les clients d s leur entr e au bar. Prend les commandes avec pr cision et recommande des boissons en fonction des pr f rences des clients. Pr pare et sert des boissons de haute qualit , en respectant les normes de pr sentation. Cr e des cocktails personnalis s en utilisant des techniques de mixologie cr atives. Maintient la propret et l'ordre du bar, suivant les protocoles d'hygi ne et de s curit alimentaire. G re efficacement les stocks, passant des commandes de r approvisionnement au besoin. Assure une rotation ad quate des stocks pour garantir la fra cheur des ingr dients. Collabore avec l' quipe de cuisine pour coordonner les accords mets et boissons. Cr e des pr sentations attrayantes pour les boissons, utilisant des techniques visuelles. G re les paiements avec pr cision et fournit des notes d taill es aux clients sur demande. Suit les tendances de l'industrie des boissons pour rester inform des nouveaux produits et techniques. Participe des formations continues pour am liorer les comp tences en mixologie et en service. R pond rapidement et efficacement aux demandes sp ciales des clients. Maintient une connaissance approfondie des vins, spiritueux et autres boissons propos es. Cr e une atmosph re conviviale au bar en interagissant avec les clients de mani re engageante. Participe des v nements sp ciaux ou des promotions organis es par l'h tel. Respecte les politiques et les proc dures de l' tablissement en mati re de service d'alcool. G re les plaintes des clients de mani re professionnelle et trouve des solutions appropri es. Coordonne avec d'autres d partements de l'h tel pour assurer un service int gr . Cultive des relations positives avec la client le et fid lise les clients r guliers.</p><p><strong>Desired Candidate Profile</strong></p><h2>Exp rience et formation</h2><p>3 5 ann es d exp rience professionnelle, dont au moins 2 ann es id alement acquises au sein d un h tel haut de gamme ou d un tablissement de m me standing. BAC+2 en H tellerie Restauration ou quivalent.</p><h2>Comp tences techniques</h2><ul><li>Bonne ma trise des techniques de pr paration, de pr sentation et de service des cocktails, mocktails et boissons diverses.</li><li>Ma trise des techniques de dosage, de m lange, de d coration et de pr sentation des boissons.</li><li>Bonne connaissance des r gles d hygi ne, de s curit alimentaire et de conservation des produits.</li><li>Ma trise des standards de service et de pr sentation propres un tablissement haut de gamme.</li><li>Capacit maintenir le bar propre, organis et conforme aux standards de l tablissement tout au long du service.</li><li>Bonne connaissance des proc dures de contr le des pertes, du gaspillage et de la consommation des produits.</li><li>Bonne connaissance des standards LQA (Leading Quality Assurance) et capacit les appliquer quotidiennement afin de garantir un service d excellence.</li></ul><h2>Qualit s personnelles</h2><ul><li>Excellent sens du service et de l accueil, avec une attitude professionnelle et chaleureuse.</li><li>Pr sentation soign e, l gance et discr tion, adapt es l environnement d un h tel de luxe.</li><li>Excellent relationnel et capacit cr er une exp rience conviviale et personnalis e pour chaque h te.</li><li>Rigueur, organisation et grande attention aux d tails.</li><li>R activit , disponibilit et capacit g rer efficacement les p riodes de forte activit .</li></ul><h2>Langues</h2><ul><li>Excellente ma trise du fran ais et de l'anglais, l'oral comme l crit.</li><li>La ma trise d'une troisi me langue constitue un atout.</li></ul>

<div> <p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p> <p> </p> <p> <strong>CANDIDATE PROFILE </strong> </p> <p> </p> <p> <strong>Education and Experience</strong> </p> <p> High school diploma or GED; 2 years experience in the housekeeping or related professional area.</p> <p>OR</p> <p> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Managing Housekeeping Operations and Budgets</strong> </p> <p> Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.</p> <p> Inspects guestrooms on a daily basis.</p> <p> Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.</p> <p> Inventories stock to verify adequate supplies.</p> <p> Supports and supervises an effective inspection program for all guestrooms and public space.</p> <p> Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.</p> <p> Verifies all employees have proper supplies, equipment and uniforms.</p> <p> Communicates areas that need attention to staff and follows up to verify understanding.</p> <p> Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.</p> <p> Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.</p> <p> </p> <p> <strong>Conducting Human Resources Activities</strong> </p> <p> Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.</p> <p> Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.</p> <p> Schedules employees to business demands and for tracks employee time and attendance.</p> <p> Verifies employees understand expectations and parameters.</p> <p> Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.</p> <p> Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.</p> <p> Observes service behaviors of employees and provides feedback to individuals.</p> <p> Verifies employee recognition is taking place on all shifts.</p> <p> Participates in an on-going employee recognition program.</p> <p> Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</p> <p> Participates in employee progressive discipline procedures.</p> <p> Celebrates successes and publicly recognizes the contributions of team members.</p> <p> </p> <p> <strong>Ensuring Exceptional Customer Service</strong> </p> <p> Sets a positive example for guest relations.</p> <p> Understands the brand's service culture.</p> <p> Participates in the development and implementation of corrective action plans to improve guest satisfaction.</p> <p> Empowers employees to provide excellent customer service.</p> <p> Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p> <p> Responds to and handles guest problems and complaints.</p> <p> Strives to improve service performance.</p> <p> </p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p>

<p>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco s largest and liveliest city, the sweeping views you ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.</p> <p>The Pool &amp; Restaurant Hostess at the Four Seasons Hotel are the first and last point of contact with the guest upon entering/exiting the restaurant. They are the first and last impression the guest will have of the outlet and because of that, are an integral part of guest satisfaction. Candidates must have a firm knowledge of the local and international market and effective communication skills in both speaking and writing Arabic, French and English is require</p> <ul> <li>Set up host/hostess stand and/or the working station</li> <li>Review guest reservation book, and make recommendations as to the set-up of the room</li> <li>Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards</li> <li>Seat guests promptly at a table pre-set for the number in the party and according to guest preference</li> <li>Assist the Senior Poo &amp; Restaurant Guest Experience, work harmoniously and professionally with co-workers and supervisors</li> <li>Requires ability to operate computer equipment and other food &amp; beverage computer systems</li> <li>Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.</li> <li>Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest s name when possible</li> <li>Respond to all guest requests (physical or digital) in an accurate and timely manner making recommendations based on local knowledge and hotel practices.</li> <li>Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.</li> <li>Ensure the outlets are organized and ready to receive the guest before every shift and/or events</li> <li>Communicate with guest and employees using a positive and clear speaking voice. Listen to understand requests respond with appropriate actions and provide accurate information.</li> <li>The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and/or group</li> <li>Handle guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolving guest issues and assisting with guest inquires as required</li> <li>Seek out opportunities for guest-centric experiences cross promoting all F&amp;B outlets and the hotel activities</li> <li>Communicate guest preference with team members to ensure the highest level of personalized F&amp;B guest service</li> <li>Communicates and liaise closely with all possible concerned departments in order to follow-up on guests need</li> <li>Review daily reports in order to identify special F&amp;B requirement and/or VIP and Special Attention guests and be able to pass in timely manner the information to the rest of the team at any level</li> <li>Becoming a champion in the use of the hotel guest recognition systems and organizing system (Golden, open table, etc )</li> <li>Help build an outlet database based on frequent hotel/local guest requirements and preference</li> </ul><p><strong>Desired Candidate Profile</strong></p><p>We look for talent candidate who share the Golden Rule people who, by nature, believe in treating others as we would have them treat us.</p> <p>Candidates must have a firm knowledge of the local and international market and effective communication skills in both speaking and writing Arabic, French and English is require</p> <p>Education: school education or equivalent experience.</p> <p>Experience: Experience in a luxury brands is a plus</p> <p>Fluent in French, Arabic and English</p>

<p>Take guest orders, communicate special requests to the kitchen, and coordinate delivery of orders and complementary in-room amenities according to Four Seasons Standards. Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food &amp; beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods. Upsell additional services and products to maximize revenues. Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; Private Bar and beverage food quality; guestroom by Room Service Servers in a timely manner to ensure proper food and beverage quality; properly and accurately close guest checks; record guest charges and gratuities. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion. Maintain and file logs of amenity deliveries, table retrievals and private bar service requests. Update Opera with guest preferences collected and maintain regular reports to review in-house and arriving VIPs with special requests/set-ups. Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in Empact. Work harmoniously and professionally with co-workers and supervisors. Stock and order paper (cups, tags, straws etc) and office (Micros paper, printing paper, amenity cards, breakfast doorknob menus etc) supply items. Assist in setting tray tables for delivery. Work closely with the housekeeping coordinator to handle in-room guest requests simultaneously and seamlessly. Use HotSOS to dispatch staff to guestroom (and residential) floors to complete the needed request. Use Opera reports to prepare for hotel guests; share communication with team and beyond regarding preferences; update records/profiles etc. Coordinate with banquets when special deliveries are requested from an event to the guest room (i.e. midnight snack for bride and groom etc). Complete cashiering duties as per guideline daily. Assist in preparing regular Avero reports to analyze performance and adjust strategy according to guest preferences. Assist with payroll reporting. Have excellent Food &amp; Beverage product knowledge and be able to be assertive and provide alternatives and solutions to guests inquiries / problems / suggestions. Liaise with the Kitchen shift leader whenever in doubt about any guests' requests which are out of the menu / extraordinary, prior to confirming with the guests. Be able to use Open table and appropriately take a guest’s reservation for any of our food and beverage outlets Standard Duties: To provide a friendly and professional service that always exceeds guests expectations. Assist in phone coverage with other departments. Assist the department to upkeep relevant noticeboards. Prepare related paperwork for new hires. Requires knowledge and the ability to operate computer equipment including word processing and spreadsheet software plus other systems (i.e. Opera, Windows, Bayan payroll and analysis reports etc). To accept responsibility for the health, safety and welfare of all areas of the department, guests and employees and to respond properly to any hotel emergency. To safeguard guests and employees with knowledge and application of health and safety, accident prevention, fire drills and first aid. To ensure you read the hotel's employee handbook and understand and adhere to its rules and regulations, particularly the policies and procedures relating to Fire, Hygiene, Health and Safety. To undertake other duties and responsibilities which, while not part of the normal routine, will be within the position's overall scope. To report for duty punctually wearing the correct uniform/attire and name badge. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards. Wear hair restraint/hat, gloves, apron, jacket and closed-toed shoes while on duty. To comply with local legislation as required. To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule. To respond to any changes in the department as dictated by the needs of industry, company or hotel. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs. To conduct and attend training sessions as outlined. Perform other tasks or projects as assigned by the Director of Food &amp; Beverage or In-Room Dining Manager. Must be able to obtain any required food handling and/or sanitation certifications required by local or state agencies.</p><p><strong>Desired Candidate Profile</strong></p><p>Must be able to obtain any required food handling and/or sanitation certifications required by local or state agencies.</p>