Jobs in Tourism Sector in Morocco
1022 Jobs Found
<p>Must be able to work overnight and follow proper protocol in the overnight hours of hotel operation. Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Assisting valet parking service upon guest s request on vehicle parking, retrieval.. Maintains proper records of stored luggage, package deliveries and pick-ups in compliance with Four Seasons Standards. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Helps resolve customer complaints, assists guests in all inquiries in connection with hotel services, hours of operations, in-house events, directions, etc. Providing arriving guests with a hotel orientation. Will complete any tasks of a Doorman, Bellman. Greet all guests with a smile and offer them assistance. Assist overnight MOD with guests requests. Works harmoniously and professionally with co-workers.</p><p><strong>Desired Candidate Profile</strong></p><p>Four Seasons Casablanca is looking for a Guest Service Agent who shares a passion for excellence and who infuses enthusiasm into everything he does. Work on a team built on mutual respect, collaboration, excellent service and passion. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests.</p>
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<br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.
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<br> Job : We are looking for a bilingual (French-English) Team Manager to lead our dynamic team within our company. If you are a leader driven by operational excellence and you master French and English perfectly, this opportunity is for you!<br>- Supervise and coach a high-performing team, ensuring the achievement of set goals.<br>- Ensure continuous training and professional development of team members.<br>- Collaborate with other departments to ensure effective communication.<br>- Manage schedules and ensure the quality of customer service. <br> <br> Required profile : Full bilingualism (French and English) spoken and written.<br>Proven experience as a Team Manager, ideally in a call center environment.<br>Excellent leadership, problem-solving, and decision-making skills.<br>Ability to motivate and inspire a team towards achieving goals. <br><br> </div>
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<br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
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<br> Job : <p><strong>As part of this role, your main responsibilities will be:</strong></p><br><br><p>Creation and management of indicators (KPI) adapted to business needs<br>Creation and configuration of Dynatrace/grafana panels (tiles) adapted to different real-time operational and decision-making needs.<br>Implementation, configuration, and optimization of Dynatrace alerts (alerting profiles, anomaly detection, dynamic baselines, custom thresholds).<br>Update of dashboards / alerts in grafana.<br>Technical analysis in case of problems.<br>Unit technical tests.<br>Technical analysis and scoping with SPOs.<br>Follow-up of technical requests with suppliers (Aeris, Redbend).<br>Technical documentation on Confluence. </p><br><br> <br> Required profile : <p><strong>Degree:</strong> Master's degree (Bac+5)</p><br><br><p><strong>Experience</strong>: 3 to 5 years</p><br><br><p><strong>Required skills:</strong></p><br><br><p>Grafana, InfluxDB,<br>Dynatrace<br>Agile (Confluence, JIRA),<br>GCP,<br>PostgreSQL,<br>Python, mql, Prometheus, BigQuery,<br>Git,<br>English B2<br>Postman </p><br><br> <br><br> </div>
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<br> Company culture : <p><strong>AFD.Tech</strong> fosters a deeply <strong>human and collaborative</strong> culture, built on trust, team spirit, and mutual support.<br>
Employees grow within a close-knit environment where hands-on managers guide, mentor, and empower their teams.<br>
This people-focused approach is strengthened by a solid <strong>organizational structure</strong>, ensuring consistency, quality, and operational excellence.<br>
<strong>Innovation</strong> and creativity play a supportive role, while <strong>performance</strong> and challenge are present but balanced.
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<br> Job : <p><strong>Main Responsibilities:</strong></p><br><br><br><ul><li>Define and design software architectures for automotive projects</li><li>Implement appropriate architecture patterns (layered, service-based, event-driven, etc.)</li><li>Participate in technical choices and ensure the overall consistency of solutions</li><li>Work on ADAS, Connectivity, Cockpit, or Chassis domains</li><li>Act as a technical referent for development teams</li><li>Collaborate with project teams to ensure the quality and performance of implemented solutions</li></ul><p><strong>Required Skills:</strong></p><br><br><br><ul><li>Proven experience in automotive software architecture</li><li>Proficiency in tools: Enterprise Architect, MagicDraw, DOORS, or Codebeamer</li><li>Good command of different software architecture patterns</li><li>Ability to work independently with a strong technical leadership posture</li><li>Excellent analytical and technical design skills<br> </li></ul> <br> <br> Required profile : <ul><li>Seniority: more than 5 years of experience in software architecture</li><li>Advanced experience in the automotive environment is highly desired.</li></ul> <br><br> </div>
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<p>We are seeking an experienced and dynamic <span><span><strong>EAM - ROOMS</strong> </span></span>to oversee the daily operations of multiple Rooms Division departments within the hotel. This leadership role is responsible for driving operational excellence, ensuring exceptional guest experiences, and achieving departmental and financial goals.</p><br><p>The <span><span><strong>EAM - ROOMS</strong> </span></span>will direct, implement, and uphold a service and management philosophy that sets the standard for department heads and team members. This role plays a key part in ensuring alignment with hotel budgets, productivity targets, and performance expectations.</p><br> </div>
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<span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
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<br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
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<br> Job : <p>Your goal will be to ensure the validation of the performance, effectiveness, and robustness of AI models, by developing test strategies adapted to AI use cases (RAG, autonomous agents, LLMs), with particular attention to responsible and ethical aspects.</p><br><br><p>Your missions will be: </p><br><br><ul><li>Collaborate with product and data teams to ensure alignment of test results with business needs.</li><li>Develop the test approach, scenarios, and validation plans covering functional, non-functional (performance, security) aspects, and vulnerabilities.</li><li>Implement test processes and tools adapted to AI use cases (RAG validation, autonomous agents).</li><li>Track and share quality indicators (KPIs) to measure model effectiveness.</li><li>Industrialize AI testing practices within the teams.</li><li>Ensure technological watch on the evolution of AI testing frameworks and methodologies.</li><li>Be proactive in transforming concepts into operational testing solutions.</li></ul> <br> <br> Required profile : <p>Graduated with a Master's degree (Bac+5) in computer science.</p><br><br><p>Experience: Minimum 3 years.</p><br><br><p><u><strong>Required Skills: </strong></u></p><br><br><ul><li>Methodologies: Agile Testing, ISTQB guide, Data/AI acculturation (GenAI and non-GenAI)</li><li>Programming: Python, Pandas, NumPy</li><li>Generative AI: RAG, Prompt Engineering, Agentic, LLMs</li><li>AI Frameworks: LangChain, LangGraph or equivalents</li><li>AI Testing Tools: Giskard, RAGAS, Deep-Eval or similar model evaluation solutions</li></ul> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Receptionist is in charge of receiving hotel calls, whether internal or external. He/She manages wake-up calls and ensures the follow-up of guest faxes within the hotel. He/She must perfectly know the opening and closing hours of the different points of sale as well as the type of service offered by each respective service. He/She is under the responsibility of the supervision of his/her service: Supervisor and Manager.</p><p>The receptionist must demonstrate a very good team spirit, have an excellent presentation, have good diction and good interpersonal skills to meet the expectations of a high-end clientele.</p><p>The Receptionist must also have good computer skills, as he/she will be required to use different software such as Word, Excel, Internet and Opera.</p><p>ESSENTIAL FUNCTIONS:</p><p>1. Provide guests with a pleasant, efficient, and professional service in accordance with Four Seasons standards.</p><p>2. Respond to all calls in a pleasant manner using the name of the internal or external client, and connect them to the desired extension according to their request.</p><p>3. Make and follow up on wake-up calls for hotel guests.</p><p>4. Manage Do Not Disturb requests, busy extensions, call transfers, holds, calls on hold, Diverts (transferring calls from one room to another), COS, NCOS7 and connections to voicemail.</p><p>5. Know how to organize a conference call.</p><p>6. Coordinate special telephone requests for guests, whether in their room or in a meeting room.</p><p>7. Assist guests with their local, national, or international calls.</p><p>8. Bill guests in meeting rooms for telephone lines, fax, and internet access openings.</p><p>9. Act in case of an emergency or security situation in the hotel.</p><p>10. Inform a supervisor or manager of guest complaints and comments and make appropriate efforts.</p><p>11. Provide support for the integration and training of new employees and assist them in their tasks.</p><p>SECONDARY FUNCTIONS:</p><p>1. Provide general information to all callers and familiarize yourself with hotel services, operating hours, daily activities, special functions, etc.</p><p>2. Report and file all telephone problems and maintenance issues.</p><p>3. Assist the department head in reconciling monthly invoices.</p><p>4. Maintain telephone equipment in good working order.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Le/la Standardiste doit faire preuve d un tr s bon esprit d quipe, avoir une excellente pr sentation, avoir une bonne locution et de bonnes comp tences relationnelles pour correspondre aux attentes d une client le haut de gamme. Le/la Standardiste doit galement poss der de bonnes comp tences informatiques, puisqu il/elle est amen (e) utiliser diff rents logiciels tels que Word, Excel, Internet et Opera.</p><p></p></section>
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<span>Additional Information: <br>This hotel is owned and operated by an independent franchisee, <br>STE Le Palais Paysan SARL<br>.<br>The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.<br>Job Summary<br>Assistant Manager – Revenue & Sales<br>is responsible for managing room inventory, rates, and availability to maximize hotel revenue while ensuring seamless reservation processes and exceptional guest service. This role supports the Director of Revenue in forecasting, reporting, and implementing revenue strategies, while driving customer loyalty and achieving reservations and sales goals.<br>Key Responsibilities<br>Revenue & Inventory Management<br>Manage rooms inventory, rate loading, restrictions, and room authorizations to maximize revenue and ensure straight-line availability. <br>Maintain accurate and up-to-date reservation system information at all times. <br>Monitor compliance with company promotions, loyalty programs, and eCommerce distribution channels. <br>Execute sales and revenue strategies within reservation and sales systems. <br>Escalate technical or system-related issues related to reservations or PMS to the appropriate support desk in a timely manner. <br>Reporting & Forecasting Support <br>Prepare and distribute daily, weekly, and monthly revenue and reservations reports for Hotel Management and the Director of Revenue. <br>Assist the Director of Revenue with weekly and monthly forecasting activities. <br>Support the preparation of agendas, presentations, and data analysis for revenue and strategy meetings. <br>Reservations & Customer Service<br>Process all reservation requests, modifications, and cancellations accurately and efficiently. <br>Drive customer loyalty by delivering service excellence throughout every guest interaction. <br>Accommodate, document, and follow up on special guest requests. <br>Answer guest inquiries regarding room types, rates, hotel facilities, and services. <br>Apply effective upselling and sales techniques to maximize revenue opportunities. <br>Input, access, and manage data accurately within the reservation system. <br>Ensure correct reservation coding, rate application, and room type designation. <br>Sales <br>Process all reservation requests, modifications, and cancellations accurately and efficiently. <br>Drive customer loyalty by delivering service excellence throughout every guest interaction. <br>Accommodate, document, and follow up on special guest requests. <br>Answer guest inquiries regarding room types, rates, hotel facilities, and services. <br>Apply effective upselling and sales techniques to maximize revenue opportunities. <br>Input, access, and manage data accurately within the reservation system. <br>Ensure correct reservation coding, rate application, and room type designation. <br>Training & Collaboration<br>Provide regular reservations system and process training for Front Office associates. <br>Work closely with Front Office, Sales, and Revenue teams to achieve revenue and reservations objectives. <br>Actively solicit and manage reservations-related sales opportunities to meet or exceed sales targets. <br>Qualifications & Skills<br>Required<br>Proven experience in Front Office and/or Reservations within a hotel environment. <br>Strong sales and revenue optimization skills. <br>High level of attention to detail and accuracy. <br>Advanced knowledge of Opera PMS. <br>Excellent communication and customer service skills. <br>Strong analytical and reporting skills <br>Preferred<br>Experience working with Marsha and Empower Reservations systems. <br>Experience with the One Yield RMS (or similar, if no Marriott experience) <br>Basic knowledge of MarRFP or similar platforms (e.g., Lanyon). <br>Familiarity with One Source and CVENT. <br>Previous exposure to revenue management or distribution environments. <br>Personal Attributes<br>Results-driven with a strong commercial mindset. <br>Organized, proactive, and able to manage multiple priorities. <br>Team player with the ability to collaborate across departments. <br>Guest-focused with a passion for service excellence. <br>This company is an equal opportunity employer.<br>frnch1<br>The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>You are responsible for ensuring a warm, efficient, and quality-compliant welcome according to the establishment's standards. You will carry out the IT and administrative procedures related to check-ins/outs on the hotel's IT system (Opera Cloud). You must verify client guarantees and reservations. You will guarantee the clients' stay by communicating important information to the various hotel departments. You will manage, verify, and control your personal cash register. You will ensure data security. You are responsible for the establishment at night. You will ensure daily closing and reporting. You will control the turnover/receipts and report any discrepancies or errors that occur. You will apply the procedures and policies defined by the brand and the hotel regarding guest control and personal safety. You will embody the Heartist spirit in your interactions with clients.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Proficiency in English and French. Proficiency in office tools (word processing and spreadsheets, Opera Cloud). Knowledge of the hotel industry. Sense of service and welcome. Previous experience in a client-facing role. Passion for the client. Very good interpersonal skills, excellent communication (internal and client-facing). Diplomacy and self-control. Organization and rigor. Flexibility and versatility.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >To play a role in prevention, assistance and action.</font></font></p><p><font dir="auto" ><font dir="auto" >1. Ensure continuous coverage at the security post (day and night).</font></font></p><p><font dir="auto" ><font dir="auto" >2. Follow and enforce the safety rules concerning the people and property of the establishment.</font></font></p><p><font dir="auto" ><font dir="auto" >3. Know all the procedures of the department and act according to the instructions received.</font></font></p><p><font dir="auto" ><font dir="auto" >4. Ensure the proper functioning of fire protection equipment by carrying out verification rounds.</font></font></p><p><font dir="auto" ><font dir="auto" >5. Organize patrols to prevent and detect fire risks, including in unoccupied premises (day and night).</font></font></p><p><font dir="auto" ><font dir="auto" >6. Enforce fire safety instructions and direct rescue efforts while awaiting the arrival of the fire brigade.</font></font></p><p><font dir="auto" ><font dir="auto" >7. Provide assistance to employees and customers who are victims of an accident or any other medical problem until the arrival of emergency services.</font></font></p><p><font dir="auto" ><font dir="auto" >8. Ensure that emergency exits and hotel access points are clear day and night.</font></font></p><p><font dir="auto" ><font dir="auto" >9. To prevent, by one's presence, the entry of undesirable elements likely to disturb the activity of the hotel and to limit the risks of theft or damage by an attentive presence.</font></font></p><p><font dir="auto" ><font dir="auto" >10. To offer customers pleasant, efficient and professional service in accordance with Four Seasons Standards.</font></font></p><p><font dir="auto" ><font dir="auto" >11. Inform the Security management of customer complaints and comments and make appropriate efforts to correct and follow up on them.</font></font></p><p><font dir="auto" ><font dir="auto" >12. At the request of management, provide any assistance within the department or more generally within the hospital as needed.</font></font></p></div></section>
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<span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities <br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
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<span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities <br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: We are looking for a Revenue Executive to support the hotel's revenue strategy and contribute to optimizing revenue. In a hotel environment increasingly driven by data, dynamic pricing, and digital distribution, you will participate in performance monitoring, demand analysis, and revenue data updates. Main Responsibilities: Monitor occupancy, ADR, RevPAR, pick-up, and booking trends. Prepare daily, weekly, and monthly revenue reports. Ensure the updating of rates, availability, and restrictions. Ensure pricing consistency across distribution channels. Participate in competitive intelligence and market analysis. Collaborate with the Reservations, Front Office, Sales & Marketing, and Finance teams. Contribute to data reliability in hotel systems. Qualifications: Training in hospitality, revenue management, business, or finance. Initial experience in Revenue, Reservations, Front Office, or Sales. Proficiency in Excel and reporting tools. Analytical mindset, rigor, and attention to detail. Interest in 2026 trends: data, dynamic pricing, digital distribution, and sales performance. French and English required. Additional Information: Joining Mvenpick Mansour Eddahbi Marrakech means becoming part of an environment of excellence recognized for its high standards in hygiene and food safety, offering opportunities for professional development.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Training in hospitality, revenue management, commerce, or finance. Initial experience in Revenue, Reservations, Front Office, or Sales. Proficiency in Excel and reporting tools. Analytical mindset, rigor, and attention to detail. Interest in 2026 trends: data, dynamic pricing, digital distribution, and sales performance. French and English required.</font></font></p><p></p></section>
<h2 class="h5">Job description</h2>
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<p>Scope </p><br>
<p><span><span><span><span><span><span><span><span>The Air Freight Product Manager is responsible of leading the product operationally and commercially across the country. The role ensures efficient planning, direction and coordination of the activities. He ensures continuous improvement in customer service through clearly communicating customer expectations and managing the implementation of necessary operational and customer service practices. He encourage open dialogue with all operational employees, sales force and management to achieve best practice performance and ensure alignment of objectives, strategies and tactics to meet those objectives He motivates through clear leadership and guidance as well as honest dialogue and </span></span></span></span></span></span></span></span><span><span><span><span><span><span><span><span>pro active</span></span></span></span></span></span></span></span><span><span><span><span><span><span><span><span> personnel management and team building, He drives and supports continuous profitability optimization through processes improvement and re engineering . He monitors exceptional incidents and conducts investigation on incident with the recommended corrective action</span></span></span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span><span><span><span>Responsibilities</span></span></span></span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span><span><span><span><span><span>Strategic</span></span></span></span></span></span></span></span><span><span><span><span><span><span><span>: </span></span></span></span></span></span></span></span></span></span></p><br>
<span><span><span><span><span><span>•</span></span></span><span><span><span><span><span><span><span>Development and implementation of the commercial strategy for the air freight product in Morocco . </span></span></span></span></span></span></span></span></span></span><br>
<span><span><span><span><span><span>•</span></span></span><span><span><span><span><span><span><span>Service provider management and development to support the best-in-class service procurement </span></span></span></span></span></span></span></span></span></span><br>
<span><span><span><span><span><span>•</span></span></span><span><span><span><span><span><span><span>Best in class response to RFQs and RFIs.</span></span></span></span></span></span></span></span></span></span><br>
<span><span><span><span><span><span>•</span></span></span><span><span><span><span><span><span><span>Fully complaint operation.</span></span></span></span></span></span></span></span></span></span><br>
<span><span><span><span><span><span>•</span></span></span><span><span><span><span><span><span><span>Achieve air freight financial target </span></span></span></span></span></span></span></span></span></span><br>
<p><span><span><span><span><span><span><span><span><span><span><span>Tactical:</span></span></span></span></span></span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span><span><span><span><span>Operations</span></span></span></span></span></span></span></span></span></span></p><br>
<span><span><span><span><span><span>•</span></span></span><span><span><span><span><span><span><span>Develop and execute operational plan to achieve business objectives on Morocco. </span></span></span></span></span></span></span></span></span></span><br>
<span><span><span><span><span><span>•</span></span></span><span><span><span><span><span><span><span>Drive operational efficiency to ensure business performance improvement . </span></span></span></span></span></span></span></span></span></span><br>
<span><span><span><span><span><span>•</span></span></span><span><span><span><span><span><span><span>Support & guide sale operation team at Morocco </span></span></span></span></span></span></span></span></span></span><br>
<span><span><span><span><span><span>•</span></span></span><span><span><span><span><span><span><span>Prepare , execute , monitor and update on regular basis the business plan for Morocco </span></span></span></span></span></span></span></span></span></span><br>
<span><span><span><span><span><span>•</span></span></span><span><span><span><span><span><span><span>skill and knowledge to obtain co-operation and support from major origin and gateways is the focal point . </span></span></span></span></span></span></span></span></span></span><br>
<span><span><span><span><span><span>•</span></span></span><span><span><span><span><span><span><span>Develop excellent relation with carrier , vendor , local authorities . </span></span></span></span></span></span></span></span></span></span><br>
<span><span><span><span><span><span>•</span></span></span><span><span><span><span><span><span><span>Monitor and improve departmental productivity indicators </span></span></span></span></span></span></span></span></span></span><br>
<span><span><span><span><span><span>•</span></span></span><span><span><span><span><span><span><span>Instill and foster climate of consistent and complete compliance </span></span></span></span></span></span></span></span></span></span><br>
<span><span><span><span><span><span>•</span></span></span><span><span><span><span><span><span><span>Focus on digitalization and other creative solution for improved efficiency and accuracy </span></span></span></span></span></span></span></span></span></span><br>
<span><span><span><span><span><span>•</span></span></span><span><span><span><span><span><span><span>regularly read and review business and trade journals and attend industry events to further market and industry knowledge . </span></span></span></span></span></span></span></span></span></span><br>
<span><span><span><span><span><span>•</span></span></span><span><span><span><span><span><span><span>Adherence to Data integrity KPIs.</span></span></span></span></span></span></span></span></span></span><br>
<p><span><span><span><span><span><span><span><span><span><span>Customers: </span></span></span></span></span></span></span></span></span></span></p><br>
<span><span><span><span><span><span>•</span></span></span><span><span><span><span><span><span><span>actively support sales and customer retention , regularly meet customers to understand their expectations and aligning solutions to cater their needs .</span></span></span></span></span></span></span></span></span></span><br>
<span><span><span><span><span><span>•</span></span></span><span><span><span><span><span><span><span>complete 8-10 sales and/or retention calls per month . </span></span></span></span></span></span></span></span></span></span><br>
<span><span><span><span><span><span>•</span></span></span><span><span><span><span><span><span><span>act as they key sponsor for at least 2 customers to grow business with them for all products and services . </span></span></span></span></span></span></span></span></span></span><br>
<span><span><span><span><span><span>•</span></span></span><span><span><span><span><span><span><span>pro-actively provide pricing alternatives , routing solutions and technical assistance to customers. </span></span></span></span></span></span></span></span></span></span><br>
<span><span><span><span><span><span>•</span></span></span><span><span><span><span><span><span><span>work with Operation and Sales team & guide them for timely response on proposal , quotation or information and with market competitive pricing . </span></span></span></span></span></span></span></span></span></span><br>
<span><span><span><span><span><span>•</span></span></span><span><span><span><span><span><span><span>Growing export business in Morocco </span></span></span></span></span></span></span></span></span></span><br>
<p><span><span><span><span><span><span><span><span><span><span>Finance </span></span></span></span></span></span></span></span></span></span></p><br>
<span><span><span><span><span><span>•</span></span></span><span><span><span><span><span><span><span>monthly review Morocco P&L , productivity results and goals . </span></span></span></span></span></span></span></span></span></span><br>
<span><span><span><span><span><span>•</span></span></span><span><span><span><span><span><span><span>review and achieve the planned product net revenue and yield . </span></span></span></span></span></span></span></span></span></span><br>
<p><span><span><span><span><span><span><span>support airfreight team in development of their tactical business plan </span></span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span><span><span><span><span>People</span></span></span></span></span></span></span><span><span><span><span><span><span><span>: </span></span></span></span></span></span></span></span></span></span></p><br>
<span><span><span><span><span><span>•</span></span></span><span><span><span><span></span></span></span></span></span></span></span> </div>
<p>Your career at VEO</p><p>Ready to enter the exciting world of B2B services? Discover VEO Worldwide, your gateway to a dynamic career! For 19 years, we have been revolutionizing the business sector in Europe. Our adventure began when NOZ, the European leader in destocking, started expanding into Eastern Europe and Africa in 2006. We were immediately inspired by their vision and dynamism.</p><p>At VEO, we are determined to find innovative solutions to help companies make the most of their unsold stock, such as old collections, short-dated products, and cancelled orders. Efficiency is our watchword!</p><p>And that's not all: we have offices in 9 countries, and we are delighted to announce the opening of a new office in Casablanca in 2025! Join us and be part of a team committed to values such as commitment, transparency, solidarity, continuous improvement, and competence. These values are not just words; they guide everything we do.</p><p>In this context, we wish to strengthen our team and are recruiting a:</p><p>Recruitment Research Officer</p><p>Join us and be part of a team committed to values such as commitment, transparency, solidarity, continuous improvement, and competence. These values are not just words; they guide everything we do. Let's make a difference together!</p><p><b>Your main responsibilities:</b></p><p>As a Recruitment Research Officer, you will collaborate closely with our recruitment teams in France and your main missions will be:</p><ul><li>Define the profiles sought with the recruitment officers</li><li>Sort CVs from responses to advertisements</li><li>Detect suitable profiles on thematic CVs, professional networks (LinkedIn)</li><li>Contact and evaluate candidates by phone based on selection criteria (motivations, skills...)</li><li>Write summary elements following telephone interviews</li><li>Propose qualified candidates for interviews to the recruitment officer</li><li>Follow recruitment files until the end of the mission</li><li>Update candidate files.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>We offer:</p><ul><li>Long-term collaboration</li><li>Initial training and support during the integration period</li><li>A pleasant working environment</li><li>Real career development opportunities in a professional environment, alongside high-performing international teams</li><li>The opportunity to work in an international company, present in 9 countries.</li></ul><p>Location: CASABLANCA Morocco</p><p>Contract offered: Self-entrepreneur status</p><p>Do you see yourself in this role? Join us and grow in a stimulating and fast-growing environment! Apply now!</p><p>Job requirements</p><p>Profile:</p><ul><li>Diploma from higher education</li><li>First experience in recruitment is an advantage</li><li>Perfect command of French (C1 level)</li><li>Dynamism, curiosity</li><li>Persuasion skills and rigor</li><li>Analytical and synthesis skills</li><li>Communication and organization skills, team spirit</li><li>Adaptability and open-mindedness</li><li>Proficiency in computer tools (Internet, Office, Outlook)</li></ul><p>Location: CASABLANCA Morocco</p><p>Contract offered: Self-entrepreneur status</p>
<h2 class="h5">Job description</h2>
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Job : <p>Welcome and guide customers in the showroom.<br>Participate in prospecting and business development.<br>Assist sales advisors in following up on customer files.<br>Follow up on leads and commercial follow-ups.<br>Contribute to the preparation of vehicle deliveries.<br>Update tracking tools and commercial databases.</p><br><br> <br> Required profile : <p>Associate's degree (Bac+2) to Master's degree (Bac+5) in Business, Management, or Marketing.<br>Good interpersonal skills and customer service focus.<br>Dynamic, organized, and a good team player.<br>Proficiency in office software (Word, Excel, PowerPoint).<br>A first sales experience (internship or project) is a plus.</p><br><br><p>An enriching experience within a leading car dealership.<br>Guidance and support throughout the internship.<br>The opportunity to develop your sales skills and your knowledge of the automotive sector.</p><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
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Job : <p>On behalf of our client, we are recruiting several Receptionists as part of a temporary contract for positions based on the Driss Slaoui and Moulay Slimane sites.</p><br><br><ul><li>Ensure physical and telephone reception of visitors and clients.</li><li>Provide information, guide, and assist visitors professionally.</li><li>Guarantee a quality of reception that meets the company's standards.</li><li>Manage mail and administrative tasks related to reception.</li><li>Ensure the good organization and upkeep of the reception area.</li></ul> <br> Required profile : <ul><li>Bac+2 or Bac+3 level education.</li><li>Excellent appearance and very good speaking skills.</li><li>Strong sense of reception and customer service.</li><li>Dynamic, smiling, and professional.</li><li>Comfortable in a premium environment and in direct contact with customers.</li><li>Excellent command of French; command of English is a plus.</li><li>Immediately available.</li></ul> <br><br> </div>
<h2 class="h5">Job description</h2>
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<br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.
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<br> Job : <p>Reporting to your Team Manager, your mission is to sell Fiber Optic offers to individual customers (B2C). You are the first ambassador of tomorrow's connectivity.</p><br><br><p>- Active prospecting: Contact eligible prospects to offer them the switch to Fiber.<br>- Personalized advice: Analyze the household's needs (TV, Internet, Mobile) to offer the most suitable package.<br>- Sales and Closing: Argue, handle objections, and finalize subscription contracts.<br>- File follow-up: Ensure the quality of the data entered to guarantee the success of the technical connection.</p><br><br> <br> <br> Required profile : <p>Sales temperament: You are results-oriented and enjoy taking on daily challenges.<br>Telemarketing skills: Previous successful experience in a call center (ideally in Telecom) is a significant asset.<br>Excellent speaking skills: You express yourself fluently and dynamically in French.<br>Perseverance: You know how to turn a "no" into an opportunity thanks to your persuasive power.</p><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Technical Support Analyst is responsible for 1st level support for Oracle Hospitality OPERA product suite (OPERA PMS, OXI, OWS, S&C, Reporting & Analytics) and associated hotel interfaces. Join Oracle in Agadir Bay Oracle Hospitality is creating a new Customer Support Hub in Agadir Bay, Morocco and we are looking for talented professionals to be part of this exciting journey. This is your opportunity to: Shape the future of a world-class support center from the very beginning, delivering 24x7 expertise across the Oracle Hospitality product suite. Work with global teams supporting leading hotels and F&B businesses across EMEA. Develop deep expertise in Oracle Hospitality solutions, including OPERA and MICROS, with continuous training and certification opportunities. Grow your career within Oracle one of the world s most respected technology companies. Enjoy life in Agadir Bay, a vibrant coastal location with strong hospitality roots and a dynamic lifestyle. At Oracle, we don t just support our customers we build lasting partnerships. In Agadir, we are building a team that combines local talent with global best practices to deliver exceptional customer experiences. If you are passionate about technology, hospitality, and delivering excellence, we invite you to join us and help shape a first-class support hub in Morocco. Duties & Responsibilities Provide voice and remote support for hotel customers worldwide. Troubleshoot OPERA PMS issues (reservations, check-in/out, billing). Document solutions and ensure accurate case records in ICCP tool. Collaborate with Oracle teams to escalate and resolve issues. Act as customer advocate for hotel users and escalate gaps. Provide technical assistance via phone, email, and remote tools. Assist in OPERA configuration, installation, and training when required. Stay updated on OPERA new releases. Knowledge, Skills & Abilities Essential Minimum 2 years IT or hospitality systems support experience. Experience with hotel PMS applications, ideally Oracle OPERA. Graduate degree in technical, hospitality, or business field. Understanding of hotel operations (front office, reservations, housekeeping). Customer service experience with direct client interaction. Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint). Knowledge of OS (Windows, Oracle, VMware) desirable. SQL experience preferred. Other Requirements Commitment to high-quality customer service. Excellent English & German communication Strong troubleshooting and problem-solving ability. Organizational and multitasking skills. Flexibility for global 24x7 shifts including weekends and holidays. Cross-cultural awareness. Abilities Ability to build trust with hotel customers and Oracle colleagues. Independent worker and team player. Adaptable and able to prioritize in dynamic environments. Creative thinker to resolve problems and improve processes. Resilient under pressure with focus on service quality. **Note:** This role requires weekend support and shift work in a 24x7 global hospitality environment. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That s why we re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing EMAIL_ADDRESS or by calling PHONE_NUMBER in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Career Level - IC3 In this role, you will be considered the lead customer liaison for 4 -10 strategic, top-revenue Support accounts, and will attend one-on-one meetings with representatives of the strategic accounts. You will be responsible for managing internal projects, such as creating internal training curricula and schedules, presenting across lines of businesses, identifying and driving productivity improvement opportunities, coordinating, preparing and qualifying Premier Analysts for Customer Visits and employee mentoring.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 2 years IT or hospitality systems support experience. Experience with hotel PMS applications, ideally Oracle OPERA. Graduate degree in technical, hospitality, or business field. Understanding of hotel operations (front office, reservations, housekeeping). Customer service experience with direct client interaction. Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint). Knowledge of OS (Windows, Oracle, VMware) desirable. SQL experience preferred. Commitment to high-quality customer service. Excellent English & German communication Strong troubleshooting and problem-solving ability. Organizational and multitasking skills. Flexibility for global 24x7 shifts including weekends and holidays. Cross-cultural awareness. Ability to build trust with hotel customers and Oracle colleagues. Independent worker and team player. Adaptable and able to prioritize in dynamic environments. Creative thinker to resolve problems and improve processes. Resilient under pressure with focus on service quality.</p><p></p></section>