Jobs in Restaurants - Rabat Morocco
7 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div>
<p><strong>Managing Day-to-Day Operations</strong></p>
<p> Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</p>
<p> Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</p>
<p> Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</p>
<p><strong>Leading Food and Beverage Team</strong></p>
<p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p>
<p> Encourages and builds mutual trust, respect, and cooperation among team members.</p>
<p> Serves as a role model to demonstrate appropriate behaviors.</p>
<p> Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</p>
<p> Develops specific goals and plans to prioritize, organize, and accomplish your work.</p>
<p> Ensures and maintains the productivity level of employees.</p>
<p> Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</p>
<p> Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</p>
<p> Ensures compliance with all applicable laws and regulations.</p>
<p> Ensures compliance with food handling and sanitation standards.</p>
<p> Ensures staff understands local, state and Federal liquor laws.</p>
<p> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p>
<p> Establishes guidelines so employees understand expectations and parameters.</p>
<p> Monitors alcohol beverage service in compliance with local laws.</p>
<p><strong>Ensuring Exceptional Customer Service</strong></p>
<p> Provides services that are above and beyond for customer satisfaction and retention.</p>
<p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p>
<p> Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</p>
<p> Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</p>
<p> Empowers employees to provide excellent customer service.</p>
<p> Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</p>
<p> Handles guest problems and complaints.</p>
<p> Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</p>
<p> Ensures corrective action is taken to continuously improve service results.</p>
<p> Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</p>
<p> Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).</p>
<p><strong>Managing and Conducting Human Resource Activities</strong></p>
<p> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</p>
<p> Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</p>
<p> Ensures employees are treated fairly and equitably. Strives to improve employee retention.</p>
<p> Ensures employees receive on-going training to understand guest expectations.</p>
<p> Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p>
<p> Strives to improve service performance.</p>
<p> Ensures recognition is taking place across areas of responsibility.</p>
<p><strong>Additional Responsibilities</strong></p>
<p> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</p>
<p> Analyzes information and evaluating results to choose the best solution and solve problems.</p>
<p> Assists servers and hosts on the floor during meal periods and high demand times.</p>
<p> Recognizes good quality products and presentations.</p>
<p> Supervises daily shift operations in absence of Assistant Restaurant Manager.</p>
<p> Oversees the financial aspects of the department including purchasing and payment of invoices.</p>
</div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</p>
<p>OR</p>
<p> 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job description: The Fairmont La Marina Rabat Sal is recruiting a Front Desk Agent to join its team. Your role: Reporting to the Reception Supervisor, the responsibilities and essential functions of the position include: Welcoming guests, ensuring check-in and check-out, preparing bills and processing payments while guaranteeing exceptional service according to chain standards; Taking initiative and continuously offering a personalized experience for the guest; Escort guests to their rooms and explaining the operation of the hotel and its facilities; Promoting the hotel's outlets (restaurants, bars, and spa) by seeking opportunities to enhance guests' stays through upselling; Assigning rooms according to guest preferences (profile); Ensuring the promotion of the ALL loyalty program; Following up on guest requests (technical, laundry, lost and found, etc.); Participating in departmental information and training sessions; Managing cash registers and transactions; Handling and following up on complaints and ensuring communication; Maintaining a professional attitude Professional, smiling and remaining calm at all times. Respect the policies, procedures and service standards of the department and the company. All other tasks as assigned.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >A two-year post-secondary degree in Hotel Management; a minimum of two years' experience in Reception; excellent customer service and sales skills; ability to take initiative; adaptability and flexibility; knowledge of the Opera system; fluency in French and English; knowledge of other languages is a plus</font></font></p><p></p></section>
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<p> <strong>JOB SUMMARY</strong> </p>
<p> </p>
<p>The position of Sales Manager (MICE, Leisure & Golf) vis accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.</p>
<p> </p>
<p> <strong>CANDIDATE PROFILE </strong> </p>
<p> </p>
<p> <strong>Education and Experience</strong> </p>
<p> </p>
<p> 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.</p>
<p>OR</p>
<p> 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</p>
<p> </p>
<p> <strong>CORE WORK ACTIVITIES</strong> </p>
<p> </p>
<p> <strong>Building Successful Relationships that Generate Sales Opportunities</strong> </p>
<p> Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.</p>
<p> Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.</p>
<p> Develops relationships within community to strengthen and expand customer base for sales opportunities.</p>
<p> Manages and develops relationships with key internal and external stakeholders.</p>
<p> Provides accurate, complete and effective turnover to Event Management.</p>
<p> </p>
<p> <strong>Managing Sales Activities</strong> </p>
<p> Participates in sales calls with members of sales team to acquire new business and/or close on business.</p>
<p> Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</p>
<p> </p>
<p> <strong>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue</strong> </p>
<p> Identifies new business to achieve personal and location revenue goals.</p>
<p> Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</p>
<p> Closes the best opportunities for the location based on market conditions and location needs.</p>
<p> Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</p>
<p> </p>
<p> <strong>Providing Exceptional Customer Service </strong> </p>
<p> Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</p>
<p> Services our customers in order to grow share of the account.</p>
<p> Executes and supports the company s customer service standards.</p>
<p> Provides excellent customer service consistent with the daily service basics of the company.</p>
<p> Sets a positive example for guest relations.</p>
<p> Interacts with guests to obtain feedback on product quality and service levels.</p>
<p> </p>
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">MAIN RESPONSIBILITIES:</font></font></strong></p> <ul> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor food and beverage consumption by point of sale.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Conduct monthly inventories with the F&B and kitchen teams.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze the discrepancies between theoretical and actual consumption.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Calculate cost ratios (food cost, beverage cost) and recommend corrective actions.</font></font></p> </li> </ul> <p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Purchase and inventory tracking:</font></font></strong></p> <ul> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Validate purchase orders and verify the conformity of deliveries.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Control purchase prices and monitor variations.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure proper recording of stock entries and exits.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Work in close collaboration with the purchasing department and department heads.</font></font></p> </li> </ul> <p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Internal control:</font></font></strong></p> <ul> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with procedures for purchasing, storing and using products.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Implement or strengthen internal controls to prevent losses, theft or waste.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Verify stock movements and inter-departmental transfers.</font></font></p> </li> </ul> <p><strong>Reporting et analyse :</strong></p> <ul> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare regular reports on F&B costs, variances and margins.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in monthly closings and budget preparation.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To propose recommendations to improve profitability.</font></font></p> </li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training in finance, management, hotel and restaurant industry or equivalent.</font></font></p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience of 2-3 years in a similar position in the hotel sector.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of F&B management software (Opera, Sun, etc.).</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent mastery of Excel and good proficiency with reporting tools.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour, integrity, attention to detail and analytical mind.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit and good interpersonal skills with operational staff.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Professional English is an asset.</font></font></li> </ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div> <p> <strong>JOB SUMMARY</strong> </p> <p> </p> <div> Head Concierge <p> <strong>The Ritz-Carlton Rabat, Dar Es Salam | Rabat, Morocco - </strong>Craft Exceptional Experiences at One of Morocco s Finest Luxury Destinations</p> <p>Nestled within the prestigious Dar Es Salam estate and surrounded by beautifully landscaped gardens, championship golf courses and the cultural richness of Morocco s capital, <strong>The Ritz-Carlton Rabat, Dar Es Salam</strong> offers a distinctive blend of contemporary luxury and timeless elegance. Renowned for its refined service, exceptional surroundings and commitment to creating unforgettable memories, the hotel stands as one of North Africa s most prestigious hospitality destinations.</p> <p>As part of <strong>The Ritz-Carlton</strong>, a brand recognised worldwide for its legendary service and unwavering dedication to personalised guest experiences, this is an opportunity to lead a critical function that sits at the very heart of the luxury guest journey.</p> <p>We are seeking an accomplished <strong>Head Concierge</strong> to inspire and lead our Concierge team, ensuring every guest interaction reflects the exceptional standards and genuine care that define The Ritz-Carlton experience.</p> About the Role <p>The Head Concierge is responsible for leading all aspects of the Concierge operation, ensuring guests receive intuitive, personalised and memorable service before, during and after their stay. Acting as a trusted ambassador for both the hotel and destination, you will oversee the delivery of bespoke guest experiences while building strong relationships with local partners, attractions and businesses to enhance every visit</p> <p>This highly visible leadership role requires a strong operational mindset, a passion for luxury hospitality and the ability to inspire a team to consistently exceed guest expectations. Working closely with Front Office and hotel leadership teams, you will help drive guest satisfaction, loyalty and overall hotel performance</p> Key Responsibilities <ul> <li>Lead and develop the Concierge team, fostering a culture of trust, collaboration, accountability and service excellence</li> <li>Oversee daily concierge operations, ensuring quality standards are consistently achieved and guest expectations exceeded</li> <li>Champion personalised service for all guests, with particular attention to VIPs, repeat visitors and special requests</li> <li>Develop and maintain a comprehensive network of local luxury partners, restaurants, cultural attractions and service providers to create exceptional guest experiences</li> <li>Ensure the team effectively handles guest enquiries, transportation arrangements, reservations, ticketing and bespoke concierge services</li> <li>Monitor guest feedback and service performance, implementing improvements that strengthen guest satisfaction and loyalty</li> <li>Support the achievement of departmental and property financial objectives through efficient operations and resource management</li> <li>Act as a role model for The Ritz-Carlton Gold Standards, maintaining a visible presence and setting the benchmark for guest relations</li> </ul> The Ideal Candidate <p>You are an inspiring hospitality leader who understands that true luxury lies in anticipation, authenticity and attention to detail. You have a proven ability to build high-performing teams and create service cultures where colleagues feel empowered to deliver extraordinary experiences.</p> <p>The successful candidate will bring:</p> <ul> <li>Experience leading Concierge, Guest Services or Front Office operations within a luxury hospitality environment</li> <li>A strong understanding of guest engagement, service recovery and personalised luxury experiences</li> <li>Exceptional interpersonal, communication and relationship-building skills</li> <li>The ability to remain composed, professional and solution-focused in a fast-paced environment</li> <li>Commercial awareness and an understanding of how service excellence contributes to business performance</li> <li>A passion for coaching, mentoring and developing talent</li> <li>Deep appreciation for cultural diversity and the ability to anticipate the unique needs of an international clientele</li> </ul> Why Join Marriott International <p>At <strong>Marriott International</strong>, we are committed to helping our associates grow personally and professionally. As the world s leading hospitality company, we offer unrivalled opportunities to build a global career while working alongside some of the industry s most talented professionals.</p> <p>By joining <strong>The Ritz-Carlton</strong>, you will benefit from:</p> <ul> <li>Exceptional career development opportunities across Marriott International s global portfolio.</li> <li>Industry-leading learning and leadership development programmes.</li> <li>A culture built on inclusion, wellbeing and continuous growth.</li> <li>The opportunity to represent one of the world s most prestigious luxury hospitality brands.</li> <li>The chance to make a meaningful impact through extraordinary guest experiences every day</li> </ul> Create Memorable Moments That Last a Lifetime <p>At The Ritz-Carlton, we believe every interaction matters. As <strong>Head Concierge</strong>, you will play a defining role in shaping the guest experience, creating personalised journeys and leading a team dedicated to delivering legendary service. If you are passionate about luxury hospitality, inspired by excellence and ready to lead at one of Morocco s most distinguished hotels, we invite you to explore this exceptional opportunity with <strong>The Ritz-Carlton Rabat, Dar Es Salam</strong>.</p> </div> <p> </p> </div> <div> </div> <p><br></p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong>JOB SUMMARY</strong> </p>
<p> </p>
<p>Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Leads development and training of team to improve results while maintaining standards. Must ensure sanitation and food standards are achieved.</p>
<p> </p>
<p> <strong>CANDIDATE PROFILE </strong> </p>
<p> </p>
<p> <strong>Education and Experience</strong> </p>
<p> High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.</p>
<p>OR</p>
<p> 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.</p>
<p> </p>
<p> <strong>CORE WORK ACTIVITIES</strong> </p>
<p> </p>
<p> <strong>Leading Pastry Culinary Team</strong> </p>
<p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p>
<p> Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</p>
<p> Encourages and builds mutual trust, respect, and cooperation among team members.</p>
<p> Serves as a role model to demonstrate appropriate behaviors.</p>
<p> Ensures and maintains the productivity level of employees.</p>
<p> Ensures employees understand expectations and parameters.</p>
<p> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p>
<p> Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p>
<p> Leads shifts while personally preparing food items and executing requests based on required specifications.</p>
<p> Supervises and coordinates activities of cooks and workers engaged in food preparation.</p>
<p> </p>
<p> <strong>Ensuring Culinary Standards and Responsibilities are Met</strong> </p>
<p> Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.</p>
<p> Recognizes superior quality products, presentations and flavor.</p>
<p> Maintains food preparation handling and correct storage standards.</p>
<p> Maintains purchasing, receiving and food storage standards.</p>
<p> Supports procedures for food & beverage portion and waste controls.</p>
<p> Follows proper handling and right temperature of all food products.</p>
<p> Supervises pastry preparation shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.</p>
<p> Ensures compliance with all applicable laws and regulations.</p>
<p> Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.</p>
<p> Checks the quality of raw and cooked food products to ensure that standards are met.</p>
<p> Assists in determining how food should be presented and creates decorative food displays.</p>
<p> </p>
<p> <strong>Ensuring Exceptional Customer Service</strong> </p>
<p> Provides services that are above and beyond for customer satisfaction and retention.</p>
<p> Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</p>
<p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p>
<p> Sets a positive example for guest relations.</p>
<p> Empowers employees to provide excellent customer service.</p>
<p> Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p>
<p> Strives to improve service performance.</p>
<p> </p>
<p> <strong>Maintaining Culinary Goals</strong> </p>
<p> Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</p>
<p> Develops specific goals and plans to prioritize, organize, and accomplish your work.</p>
<p> Trains employees in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.</p>
<p> Purchases appropriate supplies and manage inventories according to budget.</p>
<p> </p>
<p> <strong>Supports Training and Development Activities </strong> </p>
<p> Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</p>
<p> Participates in training staff on menu items including ingredients, preparation methods and unique tastes.</p>
<p> Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</p>
<p> Ensures property policies are administered fairly and consistently.</p>
<p> Assists as needed in the interviewing and hiring of employee team members with appropriate skills.</p>
<p> </p>
<p><br></p></div></section>
<p>JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p><p>CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p>