Flight Attendants Jobs - Rabat Morocco

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Provision of emergency aircraft crash, rescue, and firefighting (ARFF) services at MINURSO airfields and landing sites to ensure adequate emergency response coverage, support safe flight operations throughout the Mission's area of responsibility, and address the existing capability gap in the provision of these essential services.<br> Work Location<br>Laayoune<br> Expected duration<br>6 months<br> Duties and Responsibilities<br>Under the overall supervision of the Chief Technical Compliance and Quality Assurance and within the Airfields and Air Terminal Cell, the Air Operations Assistant Aviation Fire Marshal is responsible for planning, coordinating, supervising, and monitoring aviation firefighting and rescue services to ensure the safe conduct of all aviation operations throughout the Mission area. The incumbent will ensure that aviation firefighting resources, equipment, and emergency response arrangements remain operationally ready and compliant with United Nations Aviation Standards and ICAO Standards and Recommended Practices (SARPs). Within the delegated authority, the Air operation Assistant (Aviation Fire Marshal) will carry out the following duties but not limited to the following: • Manage and supervise Aircraft Rescue and Firefighting (ARFF) operations at MINURSO operational airfields, helipads, and temporary landing sites. • Assists with the coordination of the provision of reliable, cost effective and efficient emergency crash and rescue (ECR) support (including ground handling support) to the air operations activities of MINURSO. • Maintain an effective and fully operational aviation firefighting capability throughout the Mission. • Verifies that airfields/air terminals and landing sites are equipped for UN air operations in accordance with the requirements of the DFS Aviation Manual and UN AVSTADS with specific emphasis on ECR equipment • Conduct regular inspections of firefighting facilities and equipment to ensure serviceability and compliance with applicable standards. • Ensure continuous operational readiness of firefighting vehicles, rescue equipment, firefighting agents, communication systems, and personal protective equipment. • Assist in the Development, revision, and implementation of aviation firefighting Standard Operating Procedures (SOPs), and contingency procedures. • Plan, coordinate, and conduct emergency response exercises, aircraft accident simulations, and live firefighting drills involving aviation personnel, and other Mission stakeholders. • Provide technical guidance on aircraft rescue, firefighting techniques, aviation fuel fire hazards, hazardous materials (HAZMAT), and aircraft incident management. • Conduct fire safety inspections and fire risk assessments of aviation facilities, fuel storage installations, and operational sites. • Assists with the development of technical specifications for ECR goods and services, provides inputs to the responses to bids and technical evaluations to ensure that vendor's proposals meet technical requirements. • Monitors that appropriate ECR reference documents are current, readily available and accessible to all aircrew members and aviation personnel. • Provides inputs in the development of the standard operating procedures for the related aviation processes. • Provides inputs in the development of budget proposals for the mission's ECR requirements. • Provides inputs for the preparation of operational plans, performance reports, and responses to internal and external audit observations. • Assist with the Coordination routine (regular passenger/cargo, logistics resupply) flights, special(casualty and medical evacuation, VIP) flights and military operational flights in accordance with Standard Operating Procedures (SOPs), UN directives, Department of Field Support (DFS) Aviation Manual, UN Aviation Standards (UN AVSTADS), UN Aviation Safety Manual, ICAO standards and recommended practices and the host country's Aeronautical Information Publications (AIPs). • Assists with the coordination of the integrated search and rescue operations for UN air assets and other aircraft upon request. • Assists with the coordination of diplomatic over flight/landing clearances, ground handling support and hotel accommodation/meal/transportation arrangements for aircrews. • Assists in conducting internal audits in accordance with the approved unit's/section's Internal Audit Program and Internal Audit Plan. • Assists in conducting random checks and inspections of civilian air operators. • Maintain records of inspections, equipment maintenance, emergency drills, and operational readiness. • Advise the Chief Aviation Officer/or Chief Technical Compliance on improvements to aviation emergency response capability and fire safety programmes. • Perform any other operational or administrative delegated duties as per the requirement.<br> Qualifications/special skills<br>High school diploma is required. A minimum of six (6) years of progressively responsible experience in air transport ECR operations, including active participation in aviation rescue operations or related aviation safety experience, and Fighting Authority is required. Experience in firefighting techniques, firefighting vehicles, conducting aviation emergency exercises and managing firefighting equipment and resources is required. Experience in Aviation firefighting (rotary-wing and fixed-wing) aircraft operations is required. Experience in at least two of the following fields directly related to: air transport operations or/ airfields management or/ Quality Assurance or/Resources management or /contract management for air transport services is highly desirable. Experience in the use of ICAO standards and recommended practices is desirable Previous experience in United Nations peacekeeping operations or other international organizations and working in remote, austere, desert, or conflict affected environments is desirable. A vocational training certificate in Aircraft Rescue and Fire Fighting, or crash Fire rescue, or Aviation Emergency Crash and Rescue from a Fire Brigade or Training Centre or National Fire is required. Training in the Aviation safety and quality management is desirable. Training as an aviation internal auditor is desirable. Training as a Fire Fighter vehicle operator in fire and rescue, dangerous goods and basic first aid is desirable. Training and certification as a Commercial Pilot, or a Flight Operations Officer/Flight Dispatcher, or an Aircraft Maintenance Technician, or a Ground Operations Officer, or an equivalent military qualification is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in oral and written English is required. Knowledge of French language is desirable.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p><strong>Pourquoi travailler chez Accor ?</strong><br>Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.<br>Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.<br>En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.<br><strong>Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS</strong></p><br><br>Description du poste<br><br><p>Rattachée aux Superviseures d’étage, la&nbsp;Housekeeping Attendant&nbsp;aura pour mission principale&nbsp;d’assurer l’entretien et la propreté impeccable des chambres et des parties communes, conformément aux standards de qualité de&nbsp;Fairmont La Marina Rabat-Salé, tout en garantissant le confort et la satisfaction des clientes et des clients.</p><br><p>Responsabilités principales :</p><br><ul><li>Nettoyer, ranger et préparer les chambres, les salles de bains.. selon les procédures établies.</li><li>Remplacer le linge de lit et les serviettes, réapprovisionner les chambres en produits d’accueil et en fournitures.</li><li>Contrôler l’état général des équipements dans les chambres et signaler tout dysfonctionnement ou toute anomalie.</li><li>Respecter les règles d’hygiène, de sécurité et de confidentialité des clientes et des clients.</li><li>Optimiser l’utilisation des produits d’entretien et veiller à la propreté du matériel de travail.</li><li>Assurer un service discret et courtois, anticiper les besoins des clientes et des clients.</li><li>Participer à l’inventaire du linge, du minibar et du matériel de chambre, si nécessaire.</li><li>Travailler en coordination avec les autres services (maintenance, réception et room service).</li></ul><br>Qualifications<br><br><ul><li>Excellente connaissance des techniques de nettoyage et d’entretien</li><li><p>Sens de l’organisation et rapidité d’exécution</p><br></li><li><p>Rigueur, discrétion et souci du détail</p><br></li><li><p>Esprit d'équipe et sens du service client</p><br></li><li><p>Expérience souhaitée dans un poste similaire, idéalement en hôtellerie haut de gamme</p><br></li><li><p>Présentation soignée</p><br></li><li><p>Bonne condition physique</p><br></li><li><p>Motivation et attitude positive</p><br></li></ul><br>Informations supplémentaires<br><br><p><strong>Notre Engagement Diversité &amp; Inclusion :</strong><br>Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As a Flight Attendant / Steward, you are a true ambassador of the company to passengers. You help offer them a safe, comfortable, and pleasant travel experience.</p><br><br><p>In this role, your main tasks are:</p><br><br><p>• Ensure safety and security on board, in compliance with air procedures and regulations ;<br>• Welcome passengers and ensure their comfort and well-being throughout the flight ;<br>• Guide and assist passengers with professionalism, courtesy, and kindness ;<br>• Respond to their requests and contribute to the quality of onboard service.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p>Do you want to grow in the aviation world and are you known for your service skills and good interpersonal skills?</p><br><br><p>To join our teams, you must meet the following criteria:<br>• Age: between 21 and 27 years old (born between 09/01/1998 and 08/31/2005) ;<br>• Education level: Bac+2 minimum ;<br>• Minimum height: 1.60 m for women and 1.70 m for men ;<br>• Know how to swim ;<br>• Be comfortable interacting with the public and show excellent service skills ;<br>• Be available and able to work in a demanding and fast-paced environment.<br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><strong>Job Purpose</strong></p><br><br><p>Nominated by the airline and accepted by the respective civil aviation authority as "Post Holder", the job holder shall monitor and verify all activities in the areas of Flight Operations, Ground Operations, Flight Training, and Engineering Maintenance ensuring all are being carried under the supervision of the relevant "Nominated Post Holder" in compliance with the airline, respective civil aviation authority, and other Regulatory Bodies' standard requirements and regulations.&nbsp;</p><br><br><p><strong>Key Result Responsibilities</strong></p><br><br><p>1- Leads the "Quality Assurance" team and operational activities ensuring all are as per standards, rules and regulations required by the respective civil aviation authority, manufacturer's manuals, and the airline's adopted policies and procedures with focus on safety, efficiency, cost-effectiveness, and human factors considerations.<br>2- Verifies and ensures that Company's established operations, policies, procedures and internal rules and regulations are met under the supervision of the relevant "Nominated Post Holder" and are in compliance and accordance with:<br>a. Conditions and Restrictions of the AOC.<br>b. Applicable Regulatory Requirements<br>c. All relevant Authority Regulations and additional standards set by the Airline.<br>3- Acts as the ultimate accountable manager to ensure that "Quality Assurance Program" is adequately and timely established and implemented in compliance and accordance with applicable regulations and approved manuals.<br>4- Plans, implements and monitors the annual audit plan and inspections; identifies non-conformities, problems or deficiencies and proposes corrective measures and alternative solutions. Monitors and assures that corrective actions are timely taken and placed effective by the responsible line manager.<br>5- Advises the "Accountable Manager" on Quality related matters and supports with needed information and independent assessment of audits and inspections results as well on correction loops as a regular standard basis for the formal management's evaluation of the Quality System effectiveness.<br>6- Establishes effective working relationships/liaises with the respective civil aviation authority, regulatory bodies, Airbus, OEMs, Suppliers, Vendors and Airline Customers, etc., to pursue and facilitate function related needs.</p><br><br><p>7- Sets, implements, and enforces the overall "Quality Assurance" system: policies, procedures, manuals based on regulations, inputs, and recommendations from the Department /Function Heads and Line Managers.</p><br><br><p>8- Establishes, promotes and maintains a corporate culture where "Quality" and "Safety" have top priority in all activities run by all employees (quality and safety awareness) and ensures all aspects of airline operations comply with the Airline's aviation safety Program.</p><br><br><p>9- Partners with departments to ensure all concerns of the "Manager Safety" and "Manager Security" are addressed to concerned, investigated, and resolved in compliance with the Airline's Safety Program.<br>10- Collaborates with Stakeholders such as Legal, Finance, HR and other cross-functional departments and teams to carry out function-related work ensuring timely delivery, efficiency, and cost-effectiveness in utilization of resources, systems and tools.<br>11- Manages the skills and performance of the "Quality Team" with focus on knowledge sharing, process improvement as well as career enhancement. Motivates, coaches, mentors and monitors the overall performance of the team members to achieve high standards in delivering results.<br>12- Partners with HR to set objectives and identify KPIs for the respective team members; ensures his/her subordinates are fully aware and knowledgeable of their targets. Provides on-going support and supervision to the team members to assist them achieve their goals and bridge any gaps identified.<br>13- Provides necessary guidance and support to the Hubs on various matters (policies, procedures, regulations, contracts, communication with vendors, etc.) to assist them in their audit checks.<br>14- Represents the airline officially at the "Authorities", "Regulatory Bodies" and externally in all "Quality" related matters, meetings and events.<br>&nbsp;</p><br><br> <br> Required profile : <p><strong>Qualifications (Academic, training, languages)</strong></p><br><br><p>Post Holder Maintenance/Post Holder Operations</p><br><br><p>Aircraft Maintenance Engineer Licence (CAR66- AMEL),and/or a Bachelor degree in Aircraft Engineering/Aeronautical/Auditing or equivalent;<br>Alternately, a diploma or certificate in the related field and/or ATPL (Airline Transport Pilot License - more than 3000 FH) from a recognized institution combined with needed experience and exposure.<br>Must have completed formal aeronautical maintenance training if it was not his/her major.<br>Must be eligible for approval by the respective civil aviation authority as Manager Quality Assurance "Post Holder".<br>Certificates related to Auditing, Quality Assurance and/or Compliance such as IOSA or ISO - Lead Assessor are highly desirable and some may be treated as conditional for this role.<br>Proficient in Microsoft Office (Advanced Excel and PowerPoint)<br>Excellent command over both written and verbal communication skills: reporting, presentations, etc.<br>Fluent in English Language &amp; national language of country of employment is a plus.</p><br><br><p><strong>Work Experience</strong></p><br><br><p>&nbsp;- 8+ years of working experience in different disciplines in the aviation/airline industry, with a minimum of 4 years at least leading the "Quality Assurance" or "Compliance" function; low cost airline experience is a plus.<br>- Extensive knowledge in civil aviation authority and regulatory bodies' rules and regulations and requirements pertaining to Flight Operations, Ground Operations, Flight Training, and Engineering Maintenance: policies, procedures, manuals, certification, and licensing.<br>- General knowledge in ICAO ISARPS.<br>- In-depth knowledge and experience in airline documentation and records control systems.<br>- Aircrafts technical knowledge and relative exposure to aircrafts maintenance is a plus.<br>- Comprehensive knowledge and working exposure to Safety and Security functional requirements and measures in airlines; knowledgeable in internal/external audit practices.<br>- Experienced in managing the continuing airworthiness of aircrafts in line with Authorities, Manufacturers, and OEMs standard requirements.<br>- Experienced in designing and implementing policies, procedures and manuals as per business needs and in line with adopted regulations and approved quality standards.<br>- Influential at all levels including internal and external parties; experienced in managing relationships at work place and managing a diverse team of people (Skills/Experience).<br>- Proven skills in analysing data, identifying pitfalls and recommending corrective measures.<br>- Cost-oriented, possesses effective problem solving and decision making skills.</p><br><br> <br><br> </div>

<div><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Lead and oversee all airside and ramp operations to ensure safe, compliant and efficient aircraft handling, cargo processing and turnaround activities. The role is responsible for maintaining full compliance with aviation regulations, DHL operational standards and airport authority requirements while driving operational performance, safety and service quality across Gateway operations.</em> </p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Supervise aircraft loading, unloading and turnaround activities to ensure safe and on-time operations. </li><li>Ensure compliance with aviation regulations, airport requirements and DHL standards including AGOM, SMS and DGR. </li><li>Coordinate daily airside operations with flight crews, airport authorities, Customs and operational stakeholders. </li><li>Monitor and manage Ground Support Equipment (GSE) availability, utilization and safety. </li><li>Oversee ULD inventory, serviceability, build-up and load security processes. </li><li>Ensure accurate shipment scanning, operational reporting and compliance with DHL network requirements. </li><li>Identify, assess and mitigate operational and safety risks while ensuring a strong safety culture. </li><li>Report hazards, incidents, dangerous goods occurrences and aircraft handling issues in a timely manner. </li><li>Supervise and manage airside staff during operational shifts, ensuring productivity and compliance with procedures.</li><li>Conduct operational briefings, debriefings, safety meetings and performance discussions.</li><li>Coach, develop and support team members through training, competency assessments and certification compliance.</li><li>Coordinate inbound and outbound shipment processing to achieve clearance targets and transit time objectives. </li><li>Ensure work areas, facilities and equipment remain operational, secure, clean and ready for the next shift. </li><li>Support investigations, audits and inspections conducted by aviation, Customs and regulatory authorities. </li><li>Manage staffing plans, operational resources and manpower allocation according to workload and business seasonality. </li><li>Drive continuous improvement initiatives to enhance operational efficiency, safety and service performance. </li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">BAC +3 minimum, preferably in Transportation, Safety Management, Aviation or a related field. </p><p Segoe UI"; font-size: 14px;">Minimum 5 years of experience in Operations or Service environments.</p><p Segoe UI"; font-size: 14px;">Minimum 5 years of experience managing and developing teams. </p><p Segoe UI"; font-size: 14px;">Good command of <strong>French</strong>, spoken and written. </p><p Segoe UI"; font-size: 14px;">Strong knowledge of transport, gateway and airside operations processes. </p><p Segoe UI"; font-size: 14px;">Good understanding of operational reporting, performance management and information systems. </p><p Segoe UI"; font-size: 14px;">Strong leadership, coaching and people management capabilities. </p><p Segoe UI"; font-size: 14px;">Excellent analytical, planning and problem-solving skills. </p><p Segoe UI"; font-size: 14px;">Ability to perform effectively under pressure and in a fast-paced operational environment. </p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong><br>Customer Orientation: Understands customer needs and ensures high-quality service delivery.<br>Business Acumen: Uses business knowledge and operational understanding to drive performance and efficiency.<br>Cross-Border Thinking: Maintains a global mindset and supports DHL's international network objectives.<br>Shaping Direction: Communicates objectives clearly and drives operational excellence.<br>Building and Leading Teams: Develops talent, promotes collaboration and inspires high performance.<br>Building Partnerships: Creates strong relationships with internal and external stakeholders.<br>Commitment to Excellence: Strives for continuous improvement and best-in-class operational performance.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>ABOUT THE ROLE :</strong><p><em>Lead and oversee all airside and ramp operations to ensure safe, compliant and efficient aircraft handling, cargo processing and turnaround activities. The role is responsible for maintaining full compliance with aviation regulations, DHL operational standards and airport authority requirements while driving operational performance, safety and service quality across Gateway operations.</em> </p><br><br><strong>YOUR TASKS :</strong><ul><li>Supervise aircraft loading, unloading and turnaround activities to ensure safe and on-time operations. </li><li>Ensure compliance with aviation regulations, airport requirements and DHL standards including AGOM, SMS and DGR. </li><li>Coordinate daily airside operations with flight crews, airport authorities, Customs and operational stakeholders. </li><li>Monitor and manage Ground Support Equipment (GSE) availability, utilization and safety. </li><li>Oversee ULD inventory, serviceability, build-up and load security processes. </li><li>Ensure accurate shipment scanning, operational reporting and compliance with DHL network requirements. </li><li>Identify, assess and mitigate operational and safety risks while ensuring a strong safety culture. </li><li>Report hazards, incidents, dangerous goods occurrences and aircraft handling issues in a timely manner. </li><li>Supervise and manage airside staff during operational shifts, ensuring productivity and compliance with procedures.</li><li>Conduct operational briefings, debriefings, safety meetings and performance discussions.</li><li>Coach, develop and support team members through training, competency assessments and certification compliance.</li><li>Coordinate inbound and outbound shipment processing to achieve clearance targets and transit time objectives. </li><li>Ensure work areas, facilities and equipment remain operational, secure, clean and ready for the next shift. </li><li>Support investigations, audits and inspections conducted by aviation, Customs and regulatory authorities. </li><li>Manage staffing plans, operational resources and manpower allocation according to workload and business seasonality. </li><li>Drive continuous improvement initiatives to enhance operational efficiency, safety and service performance. </li></ul><strong>YOUR PROFILE :</strong><p>BAC +3 minimum, preferably in Transportation, Safety Management, Aviation or a related field. </p><br><br><p>Minimum 5 years of experience in Operations or Service environments.</p><br><br><p>Minimum 5 years of experience managing and developing teams. </p><br><br><p>Good command of <strong>French</strong>, spoken and written. </p><br><br><p>Strong knowledge of transport, gateway and airside operations processes. </p><br><br><p>Good understanding of operational reporting, performance management and information systems. </p><br><br><p>Strong leadership, coaching and people management capabilities. </p><br><br><p>Excellent analytical, planning and problem-solving skills. </p><br><br><p>Ability to perform effectively under pressure and in a fast-paced operational environment. </p><br><br><p><strong>Competencies:</strong><br>Customer Orientation: Understands customer needs and ensures high-quality service delivery.<br>Business Acumen: Uses business knowledge and operational understanding to drive performance and efficiency.<br>Cross-Border Thinking: Maintains a global mindset and supports DHL's international network objectives.<br>Shaping Direction: Communicates objectives clearly and drives operational excellence.<br>Building and Leading Teams: Develops talent, promotes collaboration and inspires high performance.<br>Building Partnerships: Creates strong relationships with internal and external stakeholders.<br>Commitment to Excellence: Strives for continuous improvement and best-in-class operational performance.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><u><strong>Job purpose:</strong></u></p><br><br><p>To support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures.</p><br><br><p><u><strong>Key Result Responsibilities:</strong></u></p><br><br><ul><li>Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.<br>&nbsp;</li><li>Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.<br>&nbsp;</li><li>Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.<br>&nbsp;</li><li>Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.<br>&nbsp;</li><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.<br>&nbsp;</li><li>Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.<br>&nbsp;</li><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li><li>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.<br>&nbsp;</li><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.<br>&nbsp;</li><li>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.<br>&nbsp;</li><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ul> <br> Required profile : <p><u><strong>Qualifications:</strong></u></p><br><br><ul><li>High School/Diploma or equivalent.</li><li>Capable of using technology systems and tools such as Microsoft Office.</li><li>Good in English ,Frensh &amp; Arabic Languages .</li><li>No hearing or articulatory problems.</li></ul><p><u><strong>Work experience:</strong></u></p><br><br><ul><li>No previous experience is required for this role; any experience would be treated as an advantage.</li><li>Capability of understanding market trends and channeling them leading to effective customer care solutions</li><li>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</li><li>Capable of understanding customers' problems and direct them in the right channel.</li><li>Ability to work for long hours and under pressure.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview AH-64 D/E Helicopter Instructor/Operator (LCT) : Rabat, Morocco Company Overview Statement: Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $4.5B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Job Overview: V2X GTS has a requirement for an Instructor /Operator (IO) in support of the Morocco Military in RAbat Morocco (Royal Moroccan Air Base). The Instructor &amp; Operator (I/O) support, services and TADSS oversight required under W-TRS TDL 055 and reports directly to the in-country V2X-GTS Program Manager. The successful candidate must be a United States citizen, with proof of citizenship and a current U.S. passport. Standard work week is five (5) days per week for up to eight (8) hours per day while at OCONUS work site(s). Responsibilities Responsibilities: Flight Instruction &amp; Tactical Training + Advanced Instruction: Deliver advanced AH-64D/E flight instruction following the U.S. Army Aircrew Training Manual (ATM) + Core Systems: Train pilots in aircraft systems, instrument flight, and flight management system operation + Emergency Procedures: Teach emergency response protocols and critical flight safety procedures + Tactical Operations: Instruct students in mission scenarios, terrain flight, combat tactics, and gunnery + Environmental Modes: Provide day, night, and Night Vision Goggle (NVG) instruction + Flight Briefings: Conduct formal pre-flight briefs, in-flight instruction, and comprehensive post-flight debriefs Student Evaluation &amp; Performance Tracking + Multi-Environment Assessment: Mentor Moroccan student pilots across classroom, simulator, and in-flight environments + Progression Testing: Conduct end-of-stage check rides and formal evaluations under applicable ATMs + Aviation Regulations: Ensure compliance with Aircrew Training Manuals and FAA Order 7110.65 air traffic standards + Flight Plan Critique: Review and critique pilot flight planning for accuracy, providing corrective guidancep + Records Management: Document performance grades and feedback in Individual Aircrew Training Folders (IATF) + After Action Reviews: Facilitate formal After Action Reviews (AARs) to track pilot development Simulator Operations &amp; Technical Management + IO Support: Provide Instructor/Operator (IO) support, services, and oversight for all TADSS platformso + Scenario Development: Build simulator profiles featuring instrument flight, fault insertion, and weather control + Mission Configuration: Configure simulators with requested mission scenarios, weather, and active flight planning data + Pre-Flight Prep: Check in aircrews and provide required operational publications, forms, and checklists Event Monitoring: Monitor real-time simulator training events to answer questions and provide instant feedback Curriculum Development &amp; Domain Expertise + SME Advisory: Serve as Subject Matter Expert (SME) for aircrew training manuals, aviation procedures, and simulator employment + Courseware Design: Develop, update, and deliver tutorials, courseware, and Programs of Instruction (POIs) in a format that meets host country expectations + Continuous Improvement: Recommend targeted updates to courses, SOPs, and training materials to improve efficiency + SOP Management: Author and maintain a flight simulator training Standard Operating Procedure (SOP) governing qualifications + Standards Alignment: Determine training objectives, scope, and criteria to meet U.S. Army and host nation standards Maintenance, Logistics &amp; Facility Operations + TADSS Inspections: Conduct pre-flight/post-flight simulator inspections, operational readiness checks, and maintenance test flights + Equipment Troubleshooting: Assist with maintenance assessments and troubleshoot TADSS weapon simulation equipment + Facility Infrastructure: Coordinate annual services for LCT HVAC and generator systems following OEM manuals + Asset Accountability: Safeguard government and company property, materials, and training facilities + Device Scheduling: Prepare simulator flight hour utilization and scheduling reports to maximize uptime Program Administration &amp; International Relations + Host Nation Liaison: Coordinate with host nation and FMS representatives to deconflict training and maintenance schedules + VIP Engagement: Support host nation briefings, capability demonstrations, and VIP visits + Cross-Cultural Communication: Communicate clearly with U.S., host nation, and contractor personnel + Contractual Compliance: Ensure strict compliance with contract standards, specifications, and Quality Control (QC) requirements + Customer Assistance: Deliver timely technical advice to a diverse, multi-national customer base + Program Support: Execute additional mission tasks as directed by the V2X Program Manager Qualifications Basic Qualifications: + Prior AH‑64D/E Instructor Pilot (IP) experience at company level or higher. + Trained and certified aviation educator with demonstrated AH‑64D/E instructional experience. + Strong understanding of U.S. Army Aircrew Training Manuals, aviation publications, and regulations. + Experience conducting simulator‑based training, evaluations, and check rides. + Proficiency in instrument flight, mission planning, emergency procedures, NVG operations, and tactical employment. + Strong English communication skills (verbal and written). Required Qualifications: + Associate or Bachelors Degree + Graduate of the U.S. Army AH-64D/E Instructor Pilot and Methods of Instruction course. + 5+ years as an aviator required with last AH-64D/E flight within the last 12 months. (Currency or refresher training may be provided as needed). + AH-64Ev6 qualification preferred. + Minimum of 1000 hours as pilot in the AH-64D/E. + Minimum of 250 hours as Instructor Pilot in the AH-64D/E. + Fundamentally computer literate to include (but not limited to) using a personal computer, performing word processing, performing database input, access electronic publications, accessing the world wide web, briefing and debriefing software, and filling out electronic forms and grade sheets. + Ability to support periodic travel. + Must be familiar with the operation of a military flight training base. + Strong communication and interpersonal skills are required. + Must be able to work overtime as required. + Must be able to wear appropriate Personal Protective Equipment (PPE) and lift a maximum of 50 pounds. Education &amp; Experience: + Associate Degree+ 5 years Aviator experience + Associates Degree or Bachelors Degree with AH-64 Instructor Pilot Instruction Course Preferred Qualifications + Previous experience supporting Foreign Military Sales (FMS) or working with host‑nation air forces. + Prior experience the CENTCOM AOR, or similar overseas operating environments. + Experience developing SOPs, courseware, and POIs for aviation training. + Familiarity with FAA Order 7110.65 and ATC procedures as applied to simulator training. + Prior TADSS, simulator maintenance oversight, or device acceptance/validation experience. Material &amp; Equipment Directly Used: + Government Furnished Equipment (GFP), Components-Off-The-Shelf (COTS), Hand tools, soldering station, and specialized test equipment to include Digital Multimeter. + AH-64D Longbow Crew Trainer (LCT) Working Environment: + 90% of the regular work environment is inside simulation facilities either onsite or a Point of Need (PoN) location wherever training is being conducted + 10% of the regular work is within an office environment + Must be able to meet requirements to obtain Work Permit and Residency Visa in Morocco + Must have a valid driver’s license, able to obtain an International Driver’s Permit + Applicant may be required to travel and will be required to work in compliance with OSHA and V2X Safety policies and procedures + Must possess a US Passport with at least 2 years of remaining eligibility Physical Activities: + Physical activities include stooping, bending, lifting and/or carrying up to 50 lbs + Must be able to wear appropriate Personal Protective Equipment (PPE) + Short periods of walking and standing for extended periods are likely + Walk or stand on level and/or inclined surfaces up to 8-hours/day &amp; sit for up to 3 hours/day; climb/descend stairs; grasp or handle objects; use finger dexterity; bend elbows/knees; reach above/below shoulders; read/interpret typewritten print; communicate by voice &amp; detect sound by ear Clearance: Secret EEO Statement: At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview This position description is subject to change at any time as needed to meet the requirements of the program or company. Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $4.5B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. AH-64E Helicopter Instructor / Operator (LCT): Rabat, Morocco V2X GTS has a requirement for an Instructor / Operator (IO) in support of the Morocco Military in Rabat, Morocco (Royal Moroccan Air Base). The Instructor &amp; Operator (I/O) provides support, services and TADSS oversight required under W-TRS TDL 055 and reports directly to the in-country V2X-GTS Program Manager. The successful candidate must be a United States citizen, with proof of citizenship and a current U.S. passport. Standard work week is five (5) days per week for up to eight (8) hours per day while at OCONUS work site(s). Responsibilities Responsibilities: Flight Instruction &amp; Tactical Training: + Advanced Instruction: Deliver advanced AH-64E flight instruction following the U.S. Army Aircrew Training Manual (ATM). + Core Systems: Train pilots in aircraft systems, instrument flight, and flight management system operation. + Emergency Procedures: Teach emergency response protocols and critical flight safety procedures. + Tactical Operations: Instruct students in mission scenarios, terrain flight, combat tactics, and gunnery. + Environmental Modes: Provide day, night, and Night Vision Goggle (NVG) instruction. + Flight Briefings: Conduct formal pre-flight briefs, in-flight instruction, and comprehensive post-flight debriefs. Student Evaluation &amp; Performance Tracking: + Multi-Environment Assessment: Mentor Moroccan student pilots across classroom, simulator, and in-flight environments. + Progression Testing: Conduct end-of-stage check rides and formal evaluations under applicable ATMs. + Aviation Regulations: Ensure compliance with Aircrew Training Manuals and FAA Order 7110.65 air traffic standards. + Flight Plan Critique: Review and critique pilot flight planning for accuracy, providing corrective guidance. + Records Management: Document performance grades and feedback in Individual Aircrew Training Folders (IATF). + After Action Reviews: Facilitate formal After Action Reviews (AARs) to track pilot development. Simulator Operations &amp; Technical Management: + I/O Support: Provide Instructor / Operator (IO) support, services, and oversight for all TADSS platforms. + Scenario Development: Build simulator profiles featuring instrument flight, fault insertion, and weather control. + Mission Configuration: Configure simulators with requested mission scenarios, weather, and active flight planning data. + Pre-Flight Prep: Check in aircrews and provide required operational publications, forms, and checklists. + Event Monitoring: Monitor real-time simulator training events to answer questions and provide instant feedback. Curriculum Development &amp; Domain Expertise: + SME Advisory: Serve as Subject Matter Expert (SME) for aircrew training manuals, aviation procedures, and simulator employment. + Courseware Design: Develop, update, and deliver tutorials, courseware, and Programs of Instruction (POIs) in a format that meets host country expectations. + Continuous Improvement: Recommend targeted updates to courses, SOPs, and training materials to improve efficiency. + SOP Management: Author and maintain a flight simulator training Standard Operating Procedure (SOP) governing qualifications. + Standards Alignment: Determine training objectives, scope, and criteria to meet U.S. Army and host nation standards. Maintenance, Logistics &amp; Facility Operations: + TADSS Inspections: Conduct pre-flight / post-flight simulator inspections, operational readiness checks, and maintenance test flights. + Equipment Troubleshooting: Assist with maintenance assessments and troubleshoot TADSS weapon simulation equipment. + Facility Infrastructure: Coordinate annual services for LCT HVAC and generator systems following OEM manuals. + Asset Accountability: Safeguard government and company property, materials, and training facilities. + Device Scheduling: Prepare simulator flight hour utilization and scheduling reports to maximize uptime. Program Administration &amp; International Relations: + Host Nation Liaison: Coordinate with host nation and FMS representatives to deconflict training and maintenance schedules. + VIP Engagement: Support host nation briefings, capability demonstrations, and VIP visits. + Cross-Cultural Communication: Communicate clearly with U.S., host nation, and contractor personnel. + Contractual Compliance: Ensure strict compliance with contract standards, specifications, and Quality Control (QC) requirements. + Customer Assistance: Deliver timely technical advice to a diverse, multi-national customer base. + Program Support: Execute additional mission tasks as directed by the V2X Program Manager. Qualifications Basic Qualifications: + Prior AH‑64E Instructor Pilot (IP) experience at company level or higher. + Trained and certified aviation educator with demonstrated AH‑64E instructional experience. + Strong understanding of U.S. Army Aircrew Training Manuals, aviation publications, and regulations. + Experience conducting simulator‑based training, evaluations, and check rides. + Proficiency in instrument flight, mission planning, emergency procedures, NVG operations, and tactical employment. + Strong English communication skills (verbal and written). Additional Required Qualifications: + Associate or Bachelors Degree. + Five (5) years of Aviator experience. + Graduate of the U.S. Army AH-64E Instructor Pilot and Methods of Instruction course. + 5+ years as an aviator required with last AH-64E flight within the last 12 months. (Currency or refresher training may be provided as needed). + AH-64Ev6 qualification preferred. + Minimum of 1000 hours as Pilot in the AH-64E. + Minimum of 250 hours as Instructor Pilot in the AH-64E. + Fundamentally computer literate to include (but not limited to) using a personal computer, performing word processing, performing database input, access electronic publications, accessing the world wide web, briefing and debriefing software, and filling out electronic forms and grade sheets. + Ability to support periodic travel. + Must be familiar with the operation of a military flight training base. + Strong communication and interpersonal skills are required. + Must be able to work overtime as required. + Must be able to wear appropriate Personal Protective Equipment (PPE) and lift a maximum of 50 pounds. Preferred Qualifications + Previous experience supporting Foreign Military Sales (FMS) or working with host‑nation air forces. + Prior experience the CENTCOM AOR, or similar overseas operating environments. + Experience developing SOPs, courseware, and POIs for aviation training. + Familiarity with FAA Order 7110.65 and ATC procedures as applied to simulator training. + Prior TADSS, simulator maintenance oversight, or device acceptance / validation experience. Working Environment: + 90% of the regular work environment is inside simulation facilities either onsite or a Point of Need (PoN) location wherever training is being conducted. + 10% of the regular work is within an office environment. + Must be able to meet requirements to obtain Work Permit and Residency Visa in Morocco. + Must have a valid driver’s license and able to obtain an International Driver’s Permit. + Applicant may be required to travel and will be required to work in compliance with OSHA and V2X Safety policies and procedures. + Must possess a US Passport with at least 2 years of remaining eligibility. Physical Activities: + Physical activities include stooping, bending, lifting and/or carrying up to 50 lbs. + Must be able to wear appropriate Personal Protective Equipment (PPE). + Short periods of walking and standing for extended periods are likely. + Walk or stand on level and/or inclined surfaces up to 8-hours/day &amp; sit for up to 3 hours/day; climb/descend stairs; grasp or handle objects; use finger dexterity; bend elbows/knees; reach above/below shoulders; read/interpret typewritten print; communicate by voice &amp; detect sound by ear Clearance: Secret At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Park Attendant Mohammedia:</p><br><br><ul><li>Validation and follow-up of Gasoil authorizations</li><li>Validation of Gasoil delivery notes</li><li>Daily control of fleet activity by GPS</li><li>Monthly mileage statement</li><li>Analysis of Gasoil consumption</li></ul> <br> <br> Required profile : <ul><li>Bac+2 level of education with 2 years of experience in a similar role</li><li>Proficiency in computer tools</li><li>General knowledge of logistics management techniques</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><ul><li>To act as the focal point for customers/Agents/GSAs in terms of product and services inquiries, complaints, flight alerts and disruptions across the entire network.&nbsp;</li><li>Assists in monitoring systems, identifies and resolves problems and supports in executing action plans to increase sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.</li></ul><br><b>Key Result Responsibilities</b> <br><ol><li>Acts as the first contact for customers/travel agents/GSAs with respect to inquiries, information, different types of requests, complaints, etc. and ensures all communication and exchanged information are in line with Company’s standards.&nbsp;</li><li>Supports the Contact Center teams by responding to inquiries raised from different channels such as: calls, website, email, social media, online chat and messaging applications.</li><li>Assesses customers’/travel agents’ needs and channels them in the right direction ensuring timely and satisfactory closures of their cases.&nbsp; Follows up with customers/travel agents and internal departments as necessary.</li><li>Provides accurate information about products and services including policies, tickets, reservation, ancillaries, onboard products and services.</li><li>Assists in handling special class bookings related to FAM trips, barter tickets, incentives, complimentary tickets as per the agreed policies and procedures and coordinates with all stakeholders to take the necessary approvals and validations.</li><li>Supports travel agents on system related matters including activation/deactivation of accounts, creation of users, password resets, etc. Coordinates with the relevant stakeholders and escalates any issues as and when necessary.</li><li>Assists in handling delayed, cancelled and disrupted flights cases, in a timely and professional manner in terms of connection inquiries, availability of alternate flights, and hotel accommodation for long transits. Coordinates with Operations/Dispatch on necessary changes and approvals.</li><li>Assists in sending flight disruption alerts and notifications to customers and all stakeholders using SMS and email alerts; rectifies misconnections in case of cancellations, delays and early departures by coordinating with Operations/Transfer Desk.</li><li>Develops/maintains effective and good relationships with other departments and stakeholders to ensure their support when needed.&nbsp;</li><li>Keeps abreast with market trends in sales and customer services; conducts customer surveys as needed and recommends implementations to improve performance and enhance customers’ experience.</li><li>Performs any additional responsibilities as advised by the Supervisor/Line Manager.</li></ol><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li>High School/Diploma or equivalent; Bachelor degree in a related stream is preferred.</li><li>Capable of using technology systems and tools; proficient in Microsoft Office.</li><li>Fluent in English, Frensh &amp; Arabic&nbsp;</li></ul><br><b>Work Experience</b> <br><ul><li>2+ years of related working experience in a similar role in &nbsp;customer service or support in any service industry, preferably in aviation.</li><li>Possesses effective communication skills.</li><li>Cost-oriented, possesses effective persuasive and problem-solving skills.</li><li>Employs technical expertise and interpersonal relations to execute new initiatives and achieve objectives.</li><li>Capable of understanding customers’ needs and directing them in the right channel.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Ability to work for long hours and under pressure.</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Advanced Technical Support Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails, phone calls and chats; Take ownership of customer-reported technical issues, investigating and resolving them from start to finish; Analyze and troubleshoot technical inquiries, identify root causes and provide effective solutions; Escalate complex issues to the appropriate internal teams while ensuring timely follow-up; Maintain accurate documentation of incidents, bugs, maintenance activities and resolutions; Coordinate and support on-site activities involving technicians, customers, and subcontractors; Contribute to and maintain the company’s support knowledge base and related documentation; Ensure all customer requests are handled in accordance with established Service Level Agreements (SLAs); What you need to succeed in this role: Excellent English communication skills (C1 for both spoken and written) ; At least 1–3 years of proven experience in a Technical Support, Systems Administration, or Advanced Technical Support ; Strong hands-on experience working with both Linux and Windows operating systems using the command line (CLI); Confidence navigating, analyzing and interpreting system logs to identify and troubleshoot technical issues; Excellent analytical and problem-solving skills, with the ability to investigate complex issues independently; Solid understanding of hardware, operating systems, networking, and how they work together; Ability to adapt quickly to new technologies and work effectively in dynamic technical environments; Customer-oriented and responsible attitude; Excellent interpersonal skills; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Will be a great plus: Hands-on experience with UAV/UAS systems, flight controllers, or embedded hardware; Experience with Linux system administration and terminal-based system maintenance; Strong knowledge of networking concepts, including cloud environments, firewalls, routing and port configuration; Experience performing remote hardware debugging and using low-level system diagnostic tools; Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.<br> Internal code: 37Z</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><u><strong>Job purpose:</strong></u></p><br><br><p>To act as the main point of contact for customers/Agents/GSAs for questions about products and services, complaints, flight updates, and disruptions across the whole network.</p><br><br><p>Helps in watching systems, finds and fixes problems, and supports in carrying out plans to grow sales and make customers happier. This ensures work is done well and follows the company's rules and methods.</p><br><br><br><p><u><strong>Key Result Responsibilities:</strong></u></p><br><br><ul><li>Acts as the first contact for customers/travel agents/GSAs with questions, information, different types of requests, complaints, etc. and makes sure all communication and information shared follows Company standards.</li><li>Supports the Contact Center teams by answering questions asked through different ways like: calls, website, email, social media, online chat, and messaging apps.</li><li>Figures out what customers/travel agents need and directs them correctly, making sure their issues are solved on time and in a satisfying way. Follows up with customers/travel agents and internal departments as needed.</li><li>Gives correct information about products and services, including rules, tickets, bookings, extra services, and what's offered on the plane.</li><li>Helps handle special bookings for FAM trips, barter tickets, incentives, and free tickets according to the set rules and procedures. Works with all involved parties to get the necessary approvals.</li><li>Helps travel agents with system-related issues like activating/deactivating accounts, creating users, resetting passwords, etc. Works with the right people and reports any issues when needed.</li><li>Helps handle cases of delayed, cancelled, or disrupted flights in a timely and professional way. This includes questions about connections, finding other flights, and hotel stays for long layovers. Works with Operations/Dispatch on necessary changes and approvals.</li><li>Helps send flight disruption alerts and notifications to customers and all involved parties using SMS and email alerts. Fixes missed connections due to cancellations, delays, and early departures by working with Operations/Transfer Desk.</li><li>Builds/keeps good working relationships with other departments and involved parties to ensure they provide support when needed.</li><li>Stays updated with market trends in sales and customer service. Conducts customer surveys as needed and suggests improvements to boost performance and make customers happier.</li><li>Performs any extra tasks as advised by the Supervisor/Line Manager.&nbsp;</li></ul> <br> Required profile : <p><u><strong>Qualifications:</strong></u></p><br><br><ul><li>High School/Diploma or similar; a Bachelor's degree in a related field is preferred.</li><li>Can use technology systems and tools; skilled in Microsoft Office.</li><li>Speaks English, French &amp; Arabic fluently.</li></ul><p><u><strong>Work experience:</strong></u></p><br><br><ul><li>More than 2 years of related work experience in a similar customer service or support role in any service industry, preferably in aviation.</li><li>Has good communication skills.</li><li>Focuses on cost, has good skills in persuading and solving problems.</li><li>Uses technical knowledge and people skills to carry out new ideas and reach goals.</li><li>Can understand what customers need and guide them to the right place.</li><li>Can spot problems and react quickly to different situations like angry customers, complaints, and special requests.</li><li>Can work long hours and under pressure.</li><li>Shows the ability to help and succeed in delivering the business strategy and meeting set goals (KPIs).</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Performance et support</p><br><br><p>Maintenance des equipements industriels - Intervention maintenance</p><br><br><p>Technicien Maintenance Moyens Industriels - Électromécanicien F/H</p><br><br><p>CDI</p><br><br><p>Technicien</p><br><br><p>Temps complet</p><br><br><p>Rattaché à l'entité MI (Moyens Industriels) au sein du service MI-MG-SSE, vous êtes le garant de la disponibilité technique et du bon fonctionnement électromécanique des équipements de production de Safran Aircraft Engine Services Casablanca (SAESC). En collaboration étroite avec les Méthodes Maintenance et le Planificateur, vous assurez le maintien en conditions opérationnelles des moyens industriels du site.<br>Missions :<br>• Maintenance Préventive : Exécuter les interventions selon le plan de maintenance établi pour garantir la fiabilité à long terme.<br>• Maintenance Corrective : Intervenir avec réactivité en cas de panne, établir un diagnostic précis (recherche de pannes électriques ou mécaniques) et estimer le temps d'indisponibilité machine.<br>• Continuité de service : Proposer et déployer des solutions palliatives sécurisées pour minimiser les arrêts de production en attendant la réparation définitive.<br>• Réception &amp; Installation : Participer activement au montage, au réglage et à la mise en service des nouveaux moyens industriels.<br>• Optimisation de la performance : Proposer des solutions techniques (modifications mécaniques ou électriques simples) pour améliorer la maintenabilité et la fiabilité des équipements.<br>• Expertise Multi-technique : Assurer les interventions de maintenance sur les systèmes hydrauliques, pneumatiques et électriques.<br>• Support aux prestataires : Piloter et apporter un appui technique aux équipes de maintenance extérieures lors d'interventions spécialisées.<br>• Traçabilité GMAO : Renseigner rigoureusement l'ensemble des interventions dans la GMAO pour capitaliser l'historique et permettre l'analyse de performance.<br>• Reporting : Assurer un compte-rendu périodique de l'activité auprès du Superviseur Maintenance MI.</p><br><br><p>Rythme horaire : 3x8 tournant.</p><br><br><p>• Formation : Bac+2 minimum en Électromécanique, Maintenance Industrielle ou équivalent.<br>• Expérience : 3 ans minimum en maintenance d'équipements industriels dans un environnement exigeant.<br>• Compétences techniques : Maîtrise de la lecture de plans (électriques, mécaniques, hydrauliques) et bonnes connaissances en diagnostic sur machines <br>• Savoir-être : Rigueur, autonomie, réactivité et curiosité technique.<br>• Disponibilité : Capacité à apporter une assistance technique à l'équipe maintenance MI en cas de besoin.<br>• Esprit d'équipe : Fort esprit d'équipe et capacité à communiquer efficacement avec les opérateurs de production.<br>• Sécurité &amp; Environnement : Sensibilité aiguë au respect des règles SSE (Consignation/LOTO, port des EPI, tri des déchets industriels).<br>À savoir :</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br>The Guestroom Attendant is responsible for maintaining clean, safe, and comfortable guest rooms in accordance with company and brand standards. This role demonstrates respect, professionalism, and attention to detail while ensuring the highest levels of cleanliness, responding to guest requests, and contributing to an exceptional guest experience.<br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Casablanca Needs a Teacher of Psychology for an Immediate Start IGCSE and A level Our client is a leading British international school in Morocco, delivering a high-quality education based on the National Curriculum for England from the Early Years through to A Levels. Serving a diverse community of local and international families representing more than 35 nationalities, the school is recognised for its strong academic standards, outstanding pastoral care and commitment to developing confident, well-rounded young people. Set within a modern, purpose-built campus, students benefit from excellent specialist facilities for science, technology, sport, music and the performing arts, together with a broad programme of extracurricular activities. With consistently strong examination results, 100% university acceptance for graduating students and a collaborative team of dedicated educators, this is an exciting opportunity to join a thriving international school committed to excellence in teaching and learning. Salary and Benefits • £25k = 26000 MAD per month starting net salary for someone with around two years’ experience. • £32k = 33000 MAD per month net would be the top of our pay scale, typically for someone with around 10+ years’ relevant experience. • 10,000 MAD monthly allowance is specifically a housing allowance (equivalent to approximately £800 per month / £9,600 per year). • An annual 4,000 MAD flight allowance for the staff member. • Flights at the start and end of the contract for the staff member and any accompanying dependants. • Comprehensive medical insurance (including dental) for the staff member and dependants. • Free tuition for up to two children, with only minor additional costs such as uniform. Recruitment Criteria • Bachelor's degree in the relevant subject or Education. • Recognised teaching qualification (PGCE, B.Ed., or equivalent). • A minimum of two years' recent teaching experience within the British curriculum is preferred. • Strong knowledge of the National Curriculum for England and, where appropriate, Cambridge International programmes. • A commitment to high standards of teaching, learning and student achievement. • Excellent classroom management and effective communication skills. • Ability to work collaboratively within a diverse international school community. • Commitment to safeguarding, child protection and promoting student wellbeing. • Visas only available for certain nationalities - please check with your consultant. Casablanca offers expatriate teachers an exciting blend of modern city living and rich Moroccan culture. As Morocco's largest city, it boasts excellent restaurants, cafés, shopping, beaches and a thriving international community. With a mild climate, a relaxed coastal lifestyle and easy access to destinations such as Marrakech, Rabat and the Atlas Mountains, Casablanca is an ideal location for educators seeking both professional growth and unforgettable travel experiences.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><br><br><p>Would you like to become part of the world's most international company in the world?</p><br><br><p>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><br><br><p>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><br><br><strong>ABOUT THE ROLE :</strong><p><em>Ensure the efficient handling of inbound and outbound shipments in line with DHL operational standards in order to meet network transit times, safety, quality and customer service requirements.<br>The role also includes Pickup &amp; Delivery activities, contributing to a high level of service excellence across warehouse, gateway and last-mile operations.</em></p><br><br><strong>YOUR TASKS :</strong><ul><li>Perform inbound and outbound warehouse operations including sorting, loading, unloading, scanning and shipment preparation according to DHL procedures.</li><li>Handle shipments within the Gateway (GTW) while ensuring compliance with network and security standards.</li><li>Ensure accurate and timely scanning of all consignments to maintain shipment visibility and data integrity.</li><li>Support flight, ramp, shuttle and warehouse activities as required by operational needs.</li><li>Deliver inbound shipments and collect outbound shipments within agreed service timelines.</li><li>Ensure the safety, security and integrity of shipments during handling, transportation and delivery.</li><li>Operate company vehicles responsibly, ensuring compliance with road safety regulations and DHL driving standards.</li><li>Manage undelivered shipments (UNDL) and report issues promptly to the supervisor.</li><li>Maintain cleanliness, organization and safety of the warehouse and operational areas (5S).</li><li>Test operational equipment before use and report any malfunction or safety hazard immediately.</li><li>Work closely with supervisors, team leaders and other departments to ensure smooth operational flow.</li><li>Cooperate with customs authorities and other external stakeholders when required.</li><li>Prepare daily operational reports and support network tracing requests.</li><li>Adhere strictly to Health, Safety &amp; Environment (H&amp;S) policies and report incidents or near-miss events on the same day.*</li></ul><strong>YOUR PROFILE :</strong><p>*BAC +2 minimum.<br>Valid driving license B &amp; C.<br>Minimum 1 year of driving experience; experience in logistics, transport or operations is an asset.<br>Good command of French, spoken and written.<br>Basic computer skills (Word, Excel, operational scanning systems).</p><br><br><p><strong>Competencies:</strong><br>Analysis: Ability to identify operational issues and contribute to effective solutions.<br>Planning &amp; Organizing: Manages tasks efficiently to meet deadlines in a fast-paced operational environment.<br>Decision Making: Takes appropriate actions while complying with DHL procedures and safety standards.<br>Results Orientation: Focuses on meeting operational targets and service quality KPIs.<br>Teamwork: Collaborates effectively with colleagues and supervisors.<br>Reliability &amp; Responsibility: Demonstrates accountability, discipline and commitment to safety and service excellence.*</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><u><strong>Job Purpose:</strong></u></p><br><br><p>To support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures.</p><br><br><p><u><strong>Key Result responsibilities:</strong></u></p><br><br><ul><li>Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.</li><li>Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.</li><li>Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.</li><li>Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</li><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</li><li>Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</li><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li><li>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</li><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.</li><li>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</li><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ul> <br> Required profile : <p><u><strong>Qualifications:</strong></u></p><br><br><ul><li>High School/Diploma or equivalent.</li><li>Capable of using technology systems and tools such as Microsoft Office.</li><li>Good in English, French &amp; Arabic Languages;</li><li>No hearing or articulatory problems.</li></ul><p><u><strong>Work experience:</strong></u></p><br><br><ul><li>No previous experience is required for this role; any experience would be treated as an advantage.</li><li>Capability of understanding market trends and channeling them leading to effective customer care solutions</li><li>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</li><li>Capable of understanding customers' problems and direct them in the right channel.</li><li>Ability to work for long hours and under pressure.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span><span><span><span><span><span><span>To support the <span>Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience</span> ensuring productivity is in line with set measures and company’s adopted policies and procedures.</span></span></span></span></span></span></span></p><br><br><b>Key Result Responsibilities</b> <br><ul><li><span><span><span><span>Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. </span></span></span></span></li><li><span><span><span><span>Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. </span></span></span></span></li><li><span><span><span><span>Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations. </span></span></span></span></li><li><span><span><span><span>Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</span></span></span></span></li><li><span><span><span><span>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</span></span></span></span></li><li><span><span><span><span>Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</span></span></span></span></li><li><span><span><span><span>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively</span></span></span></span></li><li><span><span>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</span></span></li><li><span><span>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. </span></span></li><li><span><span>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</span></span></li><li><span><span>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</span></span></li></ul><br>. <br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span><span><span><span>High School/Diploma or equivalent.</span></span></span></span></li><li><span><span><span><span>Capable of using technology systems and tools such as Microsoft Office.</span></span></span></span></li><li><span><span><span><span>Good in French ,English &amp; Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).</span></span></span></span></li><li><span><span><span><span>No hearing or articulatory problems.</span></span></span></span></li></ul><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>No previous experience is required for this role; any experience would be treated as an advantage.</span></span></span></span></span></li><li><span><span><span>Capability of understanding market trends and channeling them leading to effective customer care solutions</span></span></span></li><li><span><span><span><span><span>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of understanding customers’ problems and direct them in the right channel.</span></span></span></span></span></li><li><span><span><span><span><span>Ability to work for long hours and under pressure.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span><span><span><span><span><span><span>To support the <span>Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience</span> ensuring productivity is in line with set measures and company’s adopted policies and procedures.</span></span></span></span></span></span></span></p><br><br><b>Key Result Responsibilities</b> <br><ol><li><span><span><span><span><span>Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</span></span></span></span></span></li></ol><br><br>. <br><ol><li><span><span><span><span><span>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</span></span></span></span></span></li></ol><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span><span><span><span>High School/Diploma or equivalent.</span></span></span></span></li><li><span><span><span><span>Capable of using technology systems and tools such as Microsoft Office.</span></span></span></span></li><li><span><span><span><span>Good in English ,Frensh &amp; Arabic Languages .</span></span></span></span></li><li><span><span><span><span>No hearing or articulatory problems.</span></span></span></span></li></ul><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>No previous experience is required for this role; any experience would be treated as an advantage.</span></span></span></span></span></li><li><span><span><span>Capability of understanding market trends and channeling them leading to effective customer care solutions</span></span></span></li><li><span><span><span><span><span>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of understanding customers’ problems and direct them in the right channel.</span></span></span></span></span></li><li><span><span><span><span><span>Ability to work for long hours and under pressure.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>