Collection Specialist Jobs in Morocco

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Follow up on debt collection files.<br>Make phone and email reminders to clients.<br>Track payments and due dates.<br>Update information in management tools.<br>Prepare collection files and ensure their administrative follow-up.<br>Collaborate with internal teams to process files.<br>Participate in resolving disputes related to unpaid accounts.<br>Contribute to achieving collection goals while respecting internal procedures.</p><br><br> <br> <br> Required profile : <p>Associate's or Bachelor's degree (2-3 years) in Management, Accounting, Finance, or Business.<br>Previous experience (internship or job) in debt collection, customer relations, or accounting is a plus.<br>Good interpersonal skills and excellent communication.<br>Negotiation and persuasion skills.<br>Rigor, organization, and follow-through.<br>Analytical thinking and ability to manage priorities.<br>Proficiency in office tools (Excel, Word).<br>Awareness of confidentiality and teamwork spirit.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Join a dynamic company in the <strong>Transport / Courier / Logistics</strong> sector in <strong>Casablanca</strong> as a <strong>Debt Collection Agent</strong>. This is a unique opportunity to use your expertise in a fast-growing environment.</p><br><br><p>The main goal of this role is to ensure the follow-up and <strong>collection of debts</strong> from customers. You will actively contribute to <strong>accounts receivable management</strong> and the optimization of the company's cash flow.</p><br><br><p>Your main tasks will include:</p><br><br><ul><li>Contacting customers by phone, email, or mail for overdue payments.</li><li>Analyzing customer accounts to identify non-payments and potential disputes.</li><li>Setting up personalized payment plans in line with company policy.</li><li>Processing received payments and updating customer accounts.</li><li>Negotiating with debtor customers to find settlement solutions.</li><li>Preparing legal files in case of persistent non-payment.</li><li>Establishing regular reports on the status of receivables and collection actions taken.</li></ul> <br> <br> Required profile : <p>To excel in this role, a <strong>Bachelor's degree (Bac +3)</strong> is required, ideally in fields such as <strong>Management</strong>, <strong>Accounting</strong>, or <strong>Finance</strong>.</p><br><br><p>Professional experience of <strong>3 to 5 years</strong> in similar roles, preferably in debt collection or financial management, is necessary to fully succeed.</p><br><br><ul><li>Excellent <strong>communication</strong> and <strong>negotiation</strong> skills.</li><li><strong>Analytical</strong> and problem-solving abilities.</li><li>Rigor, organization, and methodical approach in case follow-up.</li><li>Proficiency in computer tools, including accounting software and office suites.</li><li>Customer service orientation and ability to handle delicate situations with diplomacy.</li><li>Autonomy and proactivity in managing daily tasks.</li></ul><p>If you see yourself in this profile and this opportunity sparks your interest, don't wait and <strong>apply quickly</strong>!</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As part of its business development, <strong>AFROBIOMEDIC</strong>, a subsidiary of Dislog Medical Devices, is recruiting a <strong>Debt Collection Officer</strong> to lead, manage, and develop its national sales team.</p><br><br><p><strong>Your main responsibilities:</strong></p><br><br><ul><li>Ensure the follow-up and collection of customer debts.</li><li>Follow up with customers on outstanding debts.</li><li>Negotiate payment terms and set up payment schedules.</li><li>Monitor payments and update customer files.</li><li>Analyze customer accounts and identify non-payment risks.</li><li>Collaborate with sales and finance teams to optimize debt collection.</li><li>Prepare reports and dashboards related to debt collection activities.</li></ul> <br> Required profile : <p><strong>Education and Experience:</strong></p><br><br><ul><li>Degree (Bac+2/3) in Accounting, Management, Finance, or equivalent.</li><li>Minimum of 2 years of experience in a similar role.</li></ul><p><strong>Required technical skills and personal qualities:</strong></p><br><br><ul><li>Good command of debt collection and negotiation techniques.</li><li>Good interpersonal skills and ability to manage difficult situations.</li><li>Proficiency in office software, especially Excel.</li><li>Rigor, organization, and discretion.</li></ul><p><strong>Why join AFROBIOMEDIC?</strong></p><br><br><ul><li>Join a subsidiary of Dislog Medical Devices, a major player in the healthcare sector;</li><li>Participate in ambitious projects in a dynamic and growing environment;</li><li>Develop within an innovative company offering real career prospects;</li><li>Benefit from a stimulating work environment and continuous training.<br></li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Join a dynamic company in the <strong>Real Estate</strong> sector as a <strong>Debt Collection Manager</strong>. Based in <strong>Casablanca</strong>, you will play a key role in managing and optimizing collections, contributing to the financial health of our organization.</p><br><br><p>Your main mission will be to <strong>manage the debt collection activity</strong> to minimize unpaid debts and ensure the company's cash flow. You will ensure strict adherence to procedures and continuous improvement of the department's performance.</p><br><br><p>Your responsibilities will include supervising and leading the collection team, setting up and monitoring performance indicators, and managing complex disputes. You will also work closely with the sales and legal departments to define and adjust collection strategies. Analyzing customer risks and proposing appropriate solutions to secure payments will be an integral part of your daily work.</p><br><br><ul><li>Define and monitor the collection policy.</li><li>Analyze the aging balance and identify at-risk debts.</li><li>Implement friendly and legal recovery actions.</li><li>Negotiate payment plans with debtor clients.</li><li>Produce regular reports on the evolution of collections and unpaid debts.</li></ul> <br> <br> Required profile : <p>To excel in this role, a <strong>Bachelor's degree (or higher)</strong> is required. <strong>Significant experience of 5 to 10 years</strong> in a similar role, <strong>ideally in the real estate sector</strong>, is essential for success in this position.</p><br><br><p>This role requires excellent command of collection techniques, a solid understanding of financial and legal issues, as well as strong analytical and negotiation skills. You also possess proven management skills to unite and motivate a team.</p><br><br><ul><li>Impeccable rigor and organization.</li><li>Good interpersonal skills and a strong sense of diplomacy.</li><li>Proficiency in computer tools and management software.</li><li>Ability to work under pressure and manage priorities.</li></ul><p>If you are ready to take on this exciting challenge and your profile matches these requirements, don't wait any longer and apply now!</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Join our dynamic company in the <strong>Distribution</strong> sector, based in <strong>Casablanca</strong>. We are actively looking for a <strong>Cash Collection Officer</strong> to strengthen our finance team.</p><br><br><p>Your role will be essential in ensuring the smooth and accurate flow of incoming financial transactions. You will directly contribute to optimizing our treasury and ensuring customer satisfaction by carefully monitoring payments.</p><br><br><p>Your responsibilities will include daily processing of collections, bank reconciliation, tracking customer receivables, and managing payment disputes. You will also be responsible for producing regular reports on revenue status.</p><br><br><ul><li>Verification and recording of received payments.</li><li>Reconciliation of bank statements with accounting entries.</li><li>Following up with customers for late payments.</li><li>Liaising with sales and accounting teams to resolve any issues.</li><li>Contributing to the continuous improvement of cash collection processes.</li></ul> <br> <br> Required profile : <p><strong>Job Offer - Cash Collection Officer</strong><br><strong>Job Overview</strong><br>As part of strengthening our finance team, we are looking for a Cash Collection Officer.<br>Reporting to the Finance Department, the successful candidate will be responsible for the daily monitoring of collections, funding of payment accounts, control of operations carried out by various distribution channels, and reconciliation of operational data with accounting.<br><strong>Main Missions</strong><br>Your main responsibilities will include:<br>• Consulting and monitoring accounts held with various payment operators and partners;<br>• Ensuring the funding of payment accounts used by agencies, points of sale, relay points, and field teams;<br>• Processing requests for cancellation, regularization, or correction of operations;<br>• Extracting and controlling transaction files and sales data from various platforms;<br>• Integrating consumption, collection, and sales data into the company's internal tools;<br>• Controlling and validating periodic closing of agencies, points of sale, and other distribution channels;<br>• Monitoring collections made by different networks and identifying any discrepancies;<br>• Analyzing identified anomalies and ensuring their regularization in coordination with the relevant teams;<br>• Monitoring the financial status and balances of sales and operational teams;<br>• Performing reconciliation between data from operational platforms, partner statements, and accounting data;<br>• Preparing tracking statements and regular reports on collections, balances, and discrepancies;<br>• Alerting management in case of anomalies, late payments, or financial risks.<br><strong>Required Profile</strong><br>• Bachelor's degree (Bac+3) in accounting, finance, management, or equivalent field;<br>• Previous experience in cash collection, treasury, accounting, or financial operations control is desirable;<br>• Good command of office tools, especially Microsoft Excel;<br>• Ability to process and control large volumes of data;<br>• Knowledge of cash operations, payment methods, or distribution networks is a plus.<br><strong>Required Skills</strong><br>• Rigor and control-oriented mindset;<br>• Good analytical and data reconciliation skills;<br>• Organization and ability to meet deadlines;<br>• Reactivity in handling discrepancies and anomalies;<br>• Discretion and respect for the confidentiality of financial information;<br>• Interpersonal skills and ability to collaborate with multiple stakeholders;<br>• Autonomy, reliability, and sense of responsibility.<br>&nbsp;</p><br><br><p>If you see yourself in this profile and this opportunity sparks your interest, don't wait to apply!</p><br><br> <br><br> </div>

<p>The Business Development Manager Debt Collection is responsible for developing the debt collection activity for third-party clients (Third Party Collection), by prospecting new clients, developing strategic partnerships, and supporting companies in optimizing their accounts receivable management. He/She is responsible for acquiring new collection mandates, managing commercial relationships, and promoting all customer risk management services.</p><p><strong>Commercial Development</strong></p><ul><li>Prospect and win new SME, ETI, and Large Enterprise clients.</li><li>Identify companies' needs in terms of amicable and judicial debt collection.</li><li>Develop a portfolio of active clients across the entire Moroccan territory.</li><li>Develop and implement a commercial action plan dedicated to the Third Party Collection activity.</li><li>Maintain active market and competitor intelligence.</li></ul><p><strong>Client Relationship Management</strong></p><ul><li>Present collection services and associated solutions.</li><li>Understand client issues and propose appropriate solutions.</li><li>Build lasting relationships with financial departments, credit management, general management, and collection managers.</li><li>Ensure the follow-up and loyalty of the client portfolio.</li></ul><p><strong>Commercial Opportunity Management</strong></p><ul><li>Prepare commercial proposals and tenders.</li><li>Negotiate contractual and pricing conditions.</li><li>Coordinate with operational teams to ensure optimal case handling.</li><li>Ensure contract follow-up until signature and implementation.</li></ul><p><strong>Internal Coordination</strong></p><ul><li>Work in close collaboration with the collection, legal, and operational teams.</li><li>Ensure effective transfer of new cases to the relevant teams.</li><li>Participate in the continuous improvement of commercial processes.</li></ul><p><strong>Reporting and Monitoring</strong></p><ul><li>Update the CRM and ensure the quality of commercial data.</li><li>Produce regular reports on commercial activity.</li><li>Monitor the achievement of individual and collective objectives.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2> <p>Bac+4/5 in Commerce, Finance, Management, Business Law or equivalent.</p> <h2>Experience</h2> <p>Minimum 3-5 years of experience in B2B commercial development.</p> <p>Experience in debt collection, credit insurance, factoring, banking, financial services, or business services is highly desirable.</p> <p>Good knowledge of the Moroccan economic landscape.</p> <h2>Technical Skills</h2> <ul> <li>Mastery of prospecting and negotiation techniques.</li> <li>Good understanding of the Order-to-Cash cycle and accounts receivable management.</li> <li>Knowledge of amicable and judicial debt collection procedures.</li> <li>Ability to analyze complex needs and build tailored service offers.</li> <li>Proficiency in CRM tools and the Office Suite.</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Locamed</strong> embraces a <strong>largely cooperation-driven culture</strong>, placing people, trust and teamwork at the heart of its organization. The company favors a close management style focused on support, empowerment and strong professional relationships. This collaborative foundation is complemented by a <strong>notable innovation component</strong>, encouraging initiative, creativity and adaptability. Competitive and organizational aspects remain secondary, helping structure operations and support performance objectives. </p><br><br> <br> Job : <p>Join our dynamic team in the <b>Medical Equipment</b> sector in <b>Rabat</b> as an <b>Experienced Field Collection Agent</b>. This is a unique opportunity to play a key role in the company's financial management and ensure effective debt collection.</p><br><br><p>Your main mission will be to optimize customer debt collection, minimize outstanding payments, and maintain strong professional relationships with our clientele while ensuring customer satisfaction.</p><br><br><p>Your responsibilities will include planning and executing field visits for debt collection, negotiating payment plans with debtor clients, rigorous follow-up of collection files, and producing detailed reports on the progress of actions taken.</p><br><br><p>You will also be responsible for:</p><br><br><ul><li>Identify the causes of late payments and propose suitable solutions.</li><li>Visit clients to ensure effective collection.&nbsp;</li><li>Handle potential disputes proactively and diplomatically.</li><li>Collaborate closely with the accounting and sales departments for strategy alignment.</li><li>Represent the company to clients during payment deadlines.</li></ul> <br> Required profile : <p>A <b>Bachelor's degree (Bac+3)</b> is required, ideally in <b>Sales Administration / After-Sales Service</b> or management, commerce.</p><br><br><p>Confirmed experience of <b>3 to 5 years</b> in a similar role, preferably in the medical equipment sector, is essential to succeed in this position.</p><br><br><p>To excel in this role, you have excellent interpersonal skills, strong negotiation abilities, and a high aptitude for persuasion. Your rigor, autonomy, and organizational skills will be major assets.</p><br><br><p>The following skills are also expected:</p><br><br><ul><li>Mastery of amicable debt collection techniques.</li><li>Ability to analyze complex financial situations.</li><li>Excellent written and oral communication skills.</li><li>Proficiency in standard computer tools (Office Suite).</li><li>Valid driver's license.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p> <strong>M-automotiv</strong> relies on a <strong>cooperation-driven culture</strong>, where trust, teamwork and employee well-being shape everyday work practices. The company promotes a close management approach focused on guidance, empowerment and strong human relationships. This collaborative foundation is supported by a <strong>strong competitive mindset</strong>, emphasizing performance and results. Innovation and organizational aspects, while more moderate, contribute to agility, structure and operational efficiency. </p><br><br> <br> Job : <p>Purpose of the role:</p><br><br><p>• Support the APV back office and oversee the debt collection process for M-AUTOMOTIV and its subsidiaries, from invoicing to account reconciliation.<br>• Ensure accounts are maintained and updated in close collaboration with customer accounting.<br>• Contribute to better APV debt collection.</p><br><br><p>General tasks:</p><br><br><p>• Assist the Administrative, Debt Collection &amp; Risk Manager in overseeing APV debt collection activities.<br>• Supervise the debt collection process for APV invoices and follow up on necessary payments from insurance companies, leasing companies, and spare parts suppliers, etc.<br>• Intervene in cases of payment delays or financing issues.<br>• Prevent risks related to incidents that could impact the smooth running of the debt collection process.<br>• Regularly analyze customer accounts (Insurance, Leasing, and Spare Parts customers) ensuring that payments are recorded and reconciled.<br>• Manage and track the successful resolution of unpaid invoices in collaboration with the treasury and legal departments.<br>• Review and approve administrative files for opening workshop &amp; spare parts accounts.<br>• Maintain the Accounts Receivable reporting and participate in debt collection committees according to the defined frequency.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p>Higher education in Finance, Accounting, Management, or equivalent.<br>Minimum of 3 to 5 years of experience in debt collection, customer accounting, or sales administration, ideally in the automotive sector or an environment with a high volume of invoicing.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <ul><li>Establish and send invoices.</li><li>Ensure follow-up of payments and client reminders.</li><li>Handle billing complaints and disputes.</li><li>Coordinate with internal departments to ensure the reliability of billing operations.</li></ul> <br> Required profile : <ul><li>Associate's or Bachelor's degree in Management, Accounting, Finance, or equivalent.</li><li>Experience in billing, accounting, or debt collection.</li><li>Proficiency in office software, especially Excel.</li><li>Accuracy, organization, customer service focus, and good interpersonal skills.<br>&nbsp;</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Groupe Label'Vie - Carrefour</strong> is characterized by a culture strongly rooted in <strong>collaboration</strong>, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on <strong>performance</strong>, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace. </p><br><br> <br> Job : <p>Reporting to the Product &amp; Technology Department, the Delivery Manager is responsible for the management and coordination of the delivery of digital products and cross-functional projects. They ensure that deadlines, quality, and scope commitments are met, while ensuring effective collaboration between the Product, Tech, and Operations teams. They also contribute to the continuous improvement of delivery processes and practices to ensure smooth, predictable, and high-performing execution.</p><br><br> <br> Required profile : <p>Master's degree (Bac+5) in engineering, IT, management, or equivalent.<br>4 to 8 years of experience in delivery, digital project management, or product management.<br>Good understanding of software development cycles and digital environments.<br>Proficiency in Agile methodologies (Scrum, Kanban, or hybrid approaches).<br>Good knowledge of project and backlog management tools (Jira, Confluence, etc.).<br>Excellent coordination and cross-functional management skills.<br>Sense of organization, prioritization, and stakeholder management.<br>Strong analytical, synthesis, and communication skills.<br>Ability to manage priorities, uncertainty, and change in a dynamic environment.</p><br><br> <br><br> </div>

<p>Key responsibilities</p><ul><li>Ensure the follow-up and recovery of B2B customer debts through collections.</li><li>Analyze the financial situation of debtors and assess non-payment risks.</li><li>Negotiate and formalize payment plans, then monitor compliance with customer commitments.</li><li>Manage unpaid invoices, administrative requests, and send duplicates and supporting documents.</li><li>Utilize SAP for customer account monitoring, outstanding analysis, and payment reconciliation.</li><li>Process compensation files and ensure follow-up of doubtful debts in accordance with internal procedures.</li><li>Prepare and follow up on files transmitted to litigation in collaboration with legal teams.</li><li>Produce activity reports, portfolio analyses, and performance indicators to contribute to the continuous improvement of collection processes.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Qualifications</p><ul><li>Bachelor's degree in Finance, Accounting, Management, Economics, or equivalent field.</li><li>Knowledge of debt collection and customer credit management.</li><li>Proficiency in SAP and Excel.</li><li>Financial analysis and customer risk management skills.</li><li>Excellent communication and negotiation skills.</li><li>Rigor, organization, and prioritization skills.</li><li>Results and customer service orientation.</li><li>Good level of French.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p><strong>As the Billing and Collections Officer, your mission will be to:</strong></p><br><br><br><ul><li>Establish and manage client invoicing in accordance with contracts</li><li>Track payments and handle client follow-ups (phone / email)</li><li>Update tracking spreadsheets and reports</li><li>Coordinate with the accounting department for unpaid item tracking</li><li>Manage and organize administrative documents (filing, archiving, correspondence)</li><li>Participate in improving internal administrative procedures</li></ul> <br> Required profile : <p>Profile sought:</p><br><br><ul><li>Minimum 3 years of experience in a similar role</li><li>Good command of office tools, especially Excel</li><li>Sense of organization, rigor, and autonomy</li><li>Good interpersonal and communication skills</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Maroc Climate and Security (MCS) – Carrier</strong> operates within a <strong>predominantly cooperative culture</strong>, where people, trust and team spirit shape daily collaboration. The organization relies on a close management approach that supports empowerment, mentorship and collective commitment to meaningful missions. This collaborative foundation is balanced by a <strong>strong performance orientation</strong>, reflected in clear objectives and results-driven practices. It is further complemented by an <strong>innovative dimension</strong> that values initiative, alongside <strong>structured organizational processes</strong> ensuring efficiency, consistency and reliability. </p><br><br> <br> Job : <ul><li>Follow up on customer accounts and receivables.</li><li>Contact customers by phone and email to ensure collection of unpaid invoices.</li><li>Track payment promises and update customer files.</li><li>Prepare collection reports and track performance indicators (DSO, collection rate, etc.).</li><li>Design and update dashboards and tracking reports.</li></ul> <br> Required profile : <ul><li>Bachelor's degree to Master's degree in Finance, Accounting, Management, Data Management, or equivalent field.</li><li>First experience in debt collection.</li><li>Excellent command of English, both spoken and written (mandatory).</li><li>Very good command of Excel (Pivot tables, X/VLOOKUP, advanced formulas).</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Mission:<br>The Head of Connection Works Department is responsible for carrying out infrastructure connection work for customers (drinking water, sanitation, and electricity), with a focus on customer orientation and service quality, within the agreed deadlines, in accordance with QSE procedures, standards, and market specifications, and in strict compliance with regulations, while ensuring the application of current procedures and rules regarding health, safety at work, and ethics..<br>He/She acts as an operational back-office, responsible for the technical, administrative, and financial implementation of connection requests initiated and managed by the Client Front Office, ensuring:<br>• Compliance with execution deadlines and service commitments to clients;<br>• Conformity with technical standards, internal procedures, and QSE requirements;<br>• Safety of people and property;<br>• Satisfaction and trust of the end customer.<br>Activities:<br>A. Management of client connection works<br>• Plan, organize, and coordinate client connection work (drinking water, sanitation, and electricity);<br>• Translate client requests validated by the Front Office into executable work orders;<br>• Ensure the technical, administrative, and financial preparation of connection work (permits, studies, measurements, DAOT, DICT, etc.);<br>• Ensure compliance with contractual deadlines and defined service levels;<br>• Ensure the restoration of sites and the organization of tests.<br>• Analyze malfunctions or delays and implement customer-oriented corrective actions.<br>B. Front Office / Back Office Interface<br>• Ensure smooth and continuous coordination with the Client Front Office;<br>• Guarantee the proper handling of client requests from their validation to the connection's commissioning;<br>• Provide the Front Office with reliable information on work progress for client communication;<br>• Contribute to the continuous improvement of customer journeys related to connections.</p><br><br><p><br>C. Team Management and Leadership<br>• Supervise, lead, and coordinate teams responsible for connection work;<br>• Set performance objectives (deadlines, quality, safety, customer satisfaction);<br>• Motivate, coach, and develop employees' skills;<br>• Identify training needs related to connection trades and customer relations.<br>D. Quality, Safety, and Regulatory Compliance<br>• Ensure strict application of health, safety at work, and environmental rules;<br>• Supervise the implementation of safety prevention plans and quality assurance plans;<br>• Ensure the conformity of connection work with current technical and regulatory standards;<br>• Promote a QSE and customer-oriented culture within the teams.<br>E. Administrative, Financial Monitoring, and Reporting<br>• Prepare and validate attachments related to connection work;<br>• Monitor the costs, deadlines, and volumes of connections carried out;<br>• Analyze performance indicators (processing times, compliance rates, customer complaints, etc.);<br>• Prepare periodic reports for management;<br>• Participate in provisional and final acceptance of connection work.<br>F. Coordination of Service Providers<br>• Monitor and evaluate the performance of subcontractors involved in connection work;<br>• Ensure compliance with contractual commitments, deadlines, and quality of services;<br>• Propose continuous improvement actions for external services.<br>&nbsp;</p><br><br> <br> Required profile : <p>Academic Background:<br>State-recognized engineering degree in Hydraulic Engineering, Civil Engineering, Rural Engineering, or equivalent</p><br><br><br><br><p>Professional Experience:<br>More than 3 years of experience in client connection works (water, sanitation, and/or electricity)<br>Required Skills:<br>• Good command of customer-oriented Front Office / Back Office processes;<br>• Proficiency in IT tools and client request tracking;<br>• Solid knowledge of safety rules and QSE requirements.<br>• Management of client connection works<br>• Planning and monitoring of execution deadlines<br>• Reading and interpreting technical connection documents<br>• Leadership and customer service orientation<br>• Interdepartmental coordination<br>• Management of priorities and sensitive situations impacting customers<br>• Customer focus and sense of service quality<br>• Rigor, integrity, and professional ethics<br>• Good interpersonal skills and clear communication<br>&nbsp;</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Within the Shared Service Center, you will be responsible for supervising and coordinating the team's activities. You will play a crucial role in maintaining operational efficiency and continuously improving processes. Your responsibilities will include supervising billing and collections activities for our client, Coface France, ensuring the compliance, timeliness, and quality of invoices issued; planning skills development initiatives; analyzing key financial indicators, including monitoring receipts, payment delays, disputes, and doubtful debts; providing on-site support for complex tasks; reporting information and anomalies internally, to the EIC (Enterprise Information Center), and to clients; processing administrative requests from colleagues; and ensuring the qualitative management of the activity. You will be responsible for meeting quality objectives by implementing targeted preventive and corrective actions. Manage, motivate, and train the team, including new recruits. Set and monitor individual and team objectives. Handle the administrative tasks for the team (scheduling, absenteeism, leave). Participate in initiatives to improve social indicators (attrition, absenteeism). Actively participate in the preparation of client committees. Monitor and determine initial and ongoing training needs.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Qualifications</font></font></h2><p><font dir="auto" ><font dir="auto" >University degree in insurance, finance, economics, or a related field. Managerial experience in team management. Prior experience in credit insurance, corporate insurance, or a similar role is an asset. Strong analytical and negotiation skills. Excellent written and oral communication skills (French). Ability to work independently and as part of a team. Strong interpersonal skills, professionalism, and a collaborative approach. Attention to detail and results-oriented.</font></font></p><p></p></section>