وظائف في المغرب
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وظائف شاغرة
<font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description </font></font><div> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Enter information related to the operational management of missions (traceability, hours, flashes) into the Etraq software,</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage and monitor requests and terms of assignment,</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perform administrative tasks that may be assigned under the authority of the Hierarchical Manager,</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage supplies and purchases under the supervision of the Hierarchical Manager,</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To complete the ranking.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the drafting of work instructions.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Inform and communicate regularly to one's hierarchical superior about major administrative events.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Apply the procedures defined in the QMS</font></font></li></ul></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li>BAC+2/ +3 </li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good level of communication (French/English)</font></font></li></ul></div>
<br><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description </font></font><br></b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting to the INDUSTRIAL MANAGEMENT, your main missions will be: </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyzing internal and customer technical documents; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyzing 2D plans, DMUs, templates and MCA plans, their nomenclature and their evolutions; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Interpreting internal and customer instruction files; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Editing paper and digital modification plans for the different programs (A350, A400M, A330 and A320); </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Editing rework/security procedures following non-conformities detected by the customer or internally on the different programs; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participating in the deployment of the energy management system while respecting the energy consumption optimization guidelines in my workstation; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting any act of energy waste and proposing ideas aimed at reducing consumption; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensuring configuration management at the CAIR tool level. </font></font><br><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><br>Job Requirements: </font></font><br></b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You hold a technical diploma in a technical or industrial field; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">you have knowledge of aeronautical wiring, and 2 years of experience in the industrial sector is desirable. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have 2 years of seniority within the group. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">But what else? (advantages, specific features, etc.) </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Flexible if needed to switch to a 3x8 shift pattern. </font></font><br><br>
<b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description </font></font><br></b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Process data from the client; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Interpret events and determine their impact on the configuration; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Interpret drawings, their bill of materials and their evolutions; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Transcribe technical requirements and determine their impacts in the manufacturing file; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Interpret a jig and extract the BOM (Bill of Materials) data and NOTE content; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Detect and analyze jig problems; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Update the various Methods tracking: launch, DRs, BOM, etc.; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Implement and monitor the action plan that allows the implementation of all the necessary arrangements to manufacture according to the required specifications; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage modifications and ensure their consideration at the required application levels; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the deployment of the energy management system while respecting the energy consumption optimization guidelines in my workstation; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Report any instances of energy waste and propose ideas for reducing consumption; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Support production in understanding and implementing configuration events. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Requirements </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">: Technical diploma in a technical or industrial field; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">2 years of experience in an industrial environment. </font></font><br><br>
<div> Company Description <p> <strong>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer specific cable harnesses.</strong> </p> <p> <strong>Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world.</strong> </p> </div> <div> Job Description <ul> <li>Manages and supervises the Quality Project org unit according to defined objectives and KPIs</li> <li>Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery</li> <li>Takes responsibility for standard & governance adherence and process execution</li> <li>Leads the direct reports in the area of responsibility</li> <li>Plans the regular team activity in order to cover all the activity stages and reply to all the requests received</li> <li>Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results</li> <li>Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge</li> <li>Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth</li> </ul> </div> <div> Qualifications and Experience <ul> <li> <strong>Level of Education</strong>: Engineer/ Master's degree</li> <li> <strong>Branch Of Study: </strong>Mechanical/Electrical/Industrial or equivalent</li> <li> <strong>Experience </strong>: 4 years experience in the automotive industry<strong> </strong> </li> <li> <strong>Language : </strong>French and English are mandatory<strong> </strong> </li> <li> <strong>Social competences:</strong> Communication /Social & intercultural sensitivity / Change management /Target & result orientation/ Motivation & resilience /Self-organization /Conflict management / Teamwork</li> <li> <strong>Professional competence</strong> : Master the Lean Manufacturing, Hoshin Kanri & Continuous Improvement Technique</li> </ul> </div> <div> Interested? <div> Apply now All jobs </div> <p>People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.<br>LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.</p></div>
<div> <div> <div> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Position: </font></font></b></div> <div> <p> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The customer service representative handling inbound calls is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they also have to close sales. Reporting to the team leader, their main responsibilities include:</font></font></p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Receive incoming calls from customers</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">actively listen to the interlocutors</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify their needs, analyze their requests and guide them</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintaining the highest quality of customer service</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure the achievement of the project's quantitative and qualitative objectives.</font></font></li> </ul> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Before taking on the mission, comprehensive training is provided to prepare him for the responsibilities that will be entrusted to him.</font></font></p> <ul> </ul> </div> </div> <div> <div> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Search profile</font></font></b>
</div> <div> <p> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect mastery of the French language, with good fluency in both spoken and written French.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent argumentative skills.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Business logic.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Real sense of listening.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Empathy is all evidence.</font></font></li> </ul> </div> </div> <div> <div> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience required</font></font></b>
</div> <div> <p> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in telemarketing is desirable (receiving calls).</font></font></p> </div> </div> </div>
<div> <div> <u> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mission: </font></font></b></u></div> <div> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your Main Mission</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> You are responsible for the deployment of the company's strategy regarding the reliability, optimization and compliance with safety standards of all the installations on our sites.</font></font></p> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Project Management & Maintenance</font></font></strong> </p> <ul> <li> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing projects:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Scheduling, managing and coordinating end-to-end site development and redevelopment projects.</font></font></p> </li> <li> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensuring performance:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Guaranteeing the continuous availability of production-related technical facilities and equipment, in order to ensure optimal operation in strict compliance with best practices.</font></font></p> </li> <li> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Being a proactive force:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Providing daily and innovative solutions to optimize site maintenance, strengthen the security of property and people, and control energy consumption.</font></font></p> </li> </ul> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitoring of Works & Investments</font></font></strong> </p> <ul> <li> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise execution:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Ensure the operational monitoring of development and renovation projects, from the validation of the need to the final acceptance. You ensure strict compliance with technical, safety, hygiene, quality, cost and time constraints.</font></font></p> </li> <li> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Planning investments:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> developing the annual investment program for upgrading facilities and optimizing production spaces.</font></font></p> </li> <li> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensuring compliance:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Ensuring continuous technological and regulatory monitoring across all buildings and facilities.</font></font></p> </li> </ul> <p> <strong>Management & Leadership</strong> </p> <ul> <li> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To motivate and encourage:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> To maintain a positive dynamic in order to sustain a high level of engagement and motivation within your teams.</font></font></p> </li> <li> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Developing talent:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> assessing and supporting the skills development of your direct employees to guarantee the achievement of set objectives.</font></font></p> </li> <li> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To embody our culture:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> to be a true ambassador of the group's values, ensuring their promotion and application on a daily basis.</font></font></p> </li> </ul> </div> </div> <div> <div> <u> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Search Profile</font></font></b> </u>
</div> <div> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are looking for a passionate </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">State Engineer in Civil Engineering</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> to design and lead our projects. Beyond technical excellence, we are looking for someone with the personality to embody our values and inspire teams.</font></font></p> <p><br></p><ul><li> </li> </ul> </div> </div>
<div> <div> <div> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Later</font></font></b>
</div> <div> <p> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The customer service representative handling inbound calls is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they also have to close sales. Reporting to the team leader, their main responsibilities include:</font></font></p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Receive incoming calls from customers</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">actively listen to the interlocutors</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify their needs, analyze their requests and guide them</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintaining the highest quality of customer service</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure the achievement of the project's quantitative and qualitative objectives.</font></font></li> </ul> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Before taking on the mission, comprehensive training is provided to prepare him for the responsibilities that will be entrusted to him.</font></font></p> <ul> </ul> </div> </div> <div> <div> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Search profile</font></font></b>
</div> <div> <p> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect mastery of the French language, with good fluency in both spoken and written French.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent argumentative skills.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Business logic.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Real sense of listening.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Empathy is all evidence.</font></font></li> </ul> </div> </div> <div> <div> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience required</font></font></b>
</div> <div> <p> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in telemarketing is desirable (receiving calls).</font></font></p> </div> </div> </div>
<div> <div> <div> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Post Office </font></font></b></div> <div> <p> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The T l actor's main mission is to do remote sales, file qualification, prospecting, surveys, order taking, appointment setting, market research, on assignment or receiving calls with clients or prospects.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Before taking on his mission, he receives comprehensive training to prepare him for the responsibilities that will be entrusted to him.</font></font></p> <ul> </ul> </div> </div> <div> <div> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Search profile</font></font></b>
</div> <div> <p> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect mastery of the French language, with good fluency in both spoken and written French.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sales techniques and arguments</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good active listening ability</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of telephone marketing techniques</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent customer approach and strong ability to persuade.</font></font></li> <li>Capacit g rer son stress</li> </ul> </div> </div> <div> <div> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience required</font></font></b>
</div> <div> <p> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in telemarketing is desirable</font></font></p> </div> </div> </div>
Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.<br><p> <i>Why should you join Diebold Nixdorf?</i> </p>
<p> <i>Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.</i> </p>
<p> <i> Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.</i> </p>
<p> <i>** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**</i> </p>
<p> <i>We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found</i> <i> here - </i> <i> https://www.dieboldnixdorf.com/en-us/about-us/global-locations </i> </p>
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<b> <p>Required Qualifications</p> </b> <li>
Education or equivalent work experience required.</li><li> Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.</li><li> Good written and verbal communication skills.</li><li> Driver's license and driving record that satisfies DN's fleet requirements.<br> </li><li>Gains familiarity with Field Service Technician practices and procedures.</li><li> With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.</li><li> Performs hardware repairs on a component level.</li><li> Cleans and adjusts mechanical components.</li><li> Configures and installs applicable software.</li><li> Preventive Maintenance: Performs routine checks according to documented procedures.</li><li> Refills consumables as directed.</li><li> IMAC/R: Installs, moves, adds, changes and removes hardware and software products.</li><li> Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.</li><li> Participates in regular hardware and software trainings (on the job, classroom and web based).</li><li> Participates in the implementation of measures to achieve agreed KPIs.</li><li> Assists with special projects as assigned.<br></li>
<p> <strong>Who are we? </strong> </p> <p> <strong>SupportYourApp</strong> is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world s leading SaaS, software, or hardware solutions?</p> <p>Join our community as a<strong> Customer Support Consultant</strong> today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let s see what it takes.</p> <p> <strong>What you will do:</strong> </p> <ul> <li>Deliver outstanding customer support via chat and calls;</li> <li>Assisting customers with questions related to billing, "how-to-use", technical issues and bugs;</li> <li>Responding to customer inquiries in accordance with established service level agreements and follow precise procedures;</li> <li>Explain platform features, policies, and expectations while providing key context to ensure quick solutions;</li> <li>Escalate complex or high-priority issues to the appropriate internal team when needed;</li> <li>Conduct research when information is missing and proactively look for solutions.</li> </ul> <p> <strong>What you need to succeed in this role:</strong> </p> <ul> <li>Excellent<strong> English skills (C1 for both spoken and written);</strong> </li> <li> <strong>At least 1 year of experience in a customer support role;</strong> </li> <li> <strong>Experience providing customer support via phone calls and chat; </strong> </li> <li> <strong>Experience performing effectively in a fast-paced, high-volume environment;</strong> </li> <li>Strong problem-solving and adaptability skills;</li> <li>Be able to provide proper solutions in timely manner and work independently; </li> <li>The ability to communicate clearly, professionally and empathetically with customers;</li> <li> <strong>A customer-focused mindset</strong> with a commitment to delivering a positive support experience;</li> <li>Commitment to delivering high-quality customer service and meeting performance targets;</li> <li>Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).</li> </ul> <p> <strong>Will be a great plus:</strong> </p> <ul> <li>Experience using CRMs or ticketing systems and similar support platforms; </li> </ul> <p> <strong>Benefits:</strong> </p> <ul> <li>Schedule: Monday to Friday, from 9AM to 6PM, GMT+2. </li> <li>Opportunity to cooperate fully remotely;</li> <li>Inclusive international environment;</li> <li>Compensation in USD;</li> <li>Rewards for referring friends;</li> <li>Balance between project workload and personal time, but also internal health policy;</li> <li>Responsive leadership interested in your growth and long-lasting cooperation;</li> <li>Greenhouse conditions for self-development;</li> <li>A culture built on trust, with no time-tracking requirements.</li> </ul> <p>*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</p> <p> You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn .</p> <p>So if you're a proactive <strong>Support Specialist</strong> who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!</p> <p>Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.</p> <p>Know someone perfect for the role? Refer them and get rewarded!</p> <p> <em>We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.</em> </p> <p> <em>Your personal data will be processed as described in the SupportYourApp </em> <em>Candidate Privacy Notice</em> <em>.</em> </p> <p> </p> <p>Internal code: 3V4</p>
<div><p><b>Key Responsibilities</b></p> <p>As part of a passionate team of developers based in Vietnam, you will:</p> <ul> <li>Integrate and create offers aligned with business needs</li> <li>Develop the connections between the various offers/operators and our platform</li> <li>Carry out developments, integration, and unit testing during project phases</li> <li>Contribute to team discussions on technology and architecture choices</li> <li>Ensure the maintenance, bug fixes, and software evolution of all developments</li> <li>Detect and diagnose issues, and proactively suggest improvements and fixes</li> </ul> <p> Tech Stack</p> <ul> <li>PHP 8+</li> <li>PostgreSQL</li> <li>Couchbase</li> <li>REST API</li> <li>Docker, CI/CD (GitLab), PHPStorm</li> <li>AWS</li> <li>Git, GitLab</li> <li>JIRA, Confluence</li></ul></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <p>Technical Skills</p> <ul> <li>2+ years of experience in PHP 8 development, OOP, Composer, PostgreSQL</li> <li>Strong understanding of MVC architecture in PHP and at least one framework: Laravel or Symfony</li> <li>Experience in Backend development, REST API consumption, SOAP/XML Webservices</li> <li>Commitment to code quality, maintainability, and reusability</li> <li>Familiarity with Git / GitLab and solid understanding of CI/CD pipelines</li> </ul> <p>Soft Skills</p> <ul> <li>Adaptable, autonomous, rigorous and organized, with a drive to deliver quality services using Agile methodologies</li> <li>Strong interpersonal skills and clear communication in English</li> <li>Genuine passion for new technologies and active technology watch</li> <li>Enjoy problem-solving, end-to-end incident investigation, and continuous platform improvement</li> </ul> <p>Nice to Have</p> <ul> <li>Familiarity with CouchBase, Redis & RabbitMQ</li> <li>Knowledge of Scrum / Kanban/ Jira</li> <li>Experience with AWS (Amazon Web Services)</li> <li>Knowledge of a PHP testing framework TDD or BDD (PHPUnit, Behat, etc.)</li> <li>Good practical knowledge of key PHP Design Patterns</li></ul></div>
<div><div><br> </div>
</div>
<div>
<div>
<p> <b>ROLE PURPOSE:</b> </p>
<p>Promotion of Aspen products to healthcare professionals in a certain territory of the Moroccan Kingdom, including building relations with HCPs, delivering the brand marketing messages, achieving sales targets and participating in local/international events.</p>
<p> <b>RESPONSIBILITIES:</b> </p>
<ul>
<li>Represent Aspen by achieving daily targeted calls to physicians and pharmacists.</li>
<li>Conducting AVAs & promotional activities</li>
<li>Achieve sales budget in the designated territory.</li>
<li>Build sustainable positive relationships with target HCPs and different stakeholders.</li>
<li>Maintain an updated customer database</li>
<li>Keeping up to date with the latest clinical data in the related therapy area, presenting and discussing this data with health professionals.</li>
<li>Monitoring competitors, staying informed about competitors activities in a defined area.</li>
<li>Organising appointments and meetings with community- and hospital-based healthcare staff</li>
<li>Introduce ASPEN products in the hospital tender nomenclature</li>
<li>Demonstrating or presenting products to healthcare staff, including doctors, nurses and pharmacists</li>
<li>Undertaking relevant field research</li>
<li>Meeting both the business and scientific needs of healthcare professionals</li>
<li>Maintaining detailed records</li>
<li>Attending and organising trade exhibitions, conferences and meetings</li>
<li>Managing budgets and reviewing sales performance</li>
<li>Writing reports and other documents</li>
</ul>
<p> </p>
<p> <b>What we look for in candidates</b> </p>
<p> </p>
<p>At Aspen, our culture is built on core values that drive our success and foster a supportive, innovative environment. We value Teamwork, where diverse perspectives and skills come together to enhance creativity and problem-solving. Innovation is at our core, as we continually seek better ways to achieve our goals and remain at the forefront of our industry. We demonstrate Commitment by exceeding expectations and building long-term relationships, while always striving for Excellence in everything we do. Our foundation of Integrity ensures that honesty, ethical behavior, and accountability guide our decisions. By proceeding with this job application, we understand that you share these values, and we look forward to reviewing your application and engaging with you further.</p>
</div>
</div>
<div>
<div>
Requirements<br> </div>
</div>
<div>
<div>
<p> <b>EDUCATION QUALIFICATIONS AND EXPERIENCE:</b> </p>
<ul>
<li>Master's in Pharmacy or/and Scientific Background (Not Mandatory)</li>
<li>Three (0-3) years as Medical Representative, Key Account Manager or Similar</li>
<li>One (1) year - preferably in Pharmaceuticals</li>
</ul>
<p> <b>TECHNICAL SKILLS:</b> </p>
<ul>
<li>MS Office - Working knowledge</li>
<li>CRM / Call Report - Working knowledge</li>
</ul>
<p> <b>KEY ATTRIBUTES:</b> </p>
<ul>
<li>Market Knowledge</li>
<li>Flexibility and tolerance for ambiguity</li>
<li>Technical /Professional skills</li>
<li>Consumer relevancy</li>
<li>Capacity for and resistance to stress</li>
<li>Industry knowledge</li>
<li>Problem solving</li>
<li>Active listening</li>
<li>Curiosity/learning agility</li>
<li>Information seeking</li>
<li>Informal communication skills</li>
</ul>
<p> <b>ASPEN COMPETENCIES:</b> </p>
<p>BUSINESS</p>
<ul>
<li>Foster Consumer & Customer Commitment</li>
<li>Makes Good Decision</li>
</ul>
<p>PEOPLE</p>
<ul>
<li>Communicate Effectively</li>
<li>Dealing with ambiguity/Embrace change</li>
</ul>
<p>SELF</p>
<ul>
<li>Continuously Grow & Develop</li>
<li>Contribute Special Expertise</li>
</ul>
</div>
</div>
<div>
<div>
Work Level<br> </div>
</div>
<div>
<div>
Mid-Level<br> </div>
</div>
<div>
<div>
Job Type<br> </div>
</div>
<div>
<div>
Permanent<br> </div>
</div>
<div>
<div>
Salary<br> </div>
</div>
<div>
<div>
Market Related<br> </div>
</div>
<div>
<div>
EE Position<br> </div>
</div>
<div>
<div>
No<br> </div>
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<div>
<div>
Location<br> </div>
</div>
<div>
<div>
Rabat<br> </div>
</div>
<br>
<p><br></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your function</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Procurement Officer</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> is responsible for managing the company's serial supplies and conducting regular follow-up with suppliers. They are also responsible for inventory management.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As a </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Procurement Officer</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> , your responsibilities will be as follows*:</font></font></p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Guaranteeing timely and high-quality supplies to your internal customers</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze the needs for raw materials and consumables to supply production</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensuring the smooth running of firm and forecasted Net Requirements Calculations</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop and distribute raw material and consumable forecasts to suppliers</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Edit, manage and track firm orders.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage and monitor suppliers (enter acknowledgments of receipt and follow up on potential delays)</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Establishes and guarantees the correct stock levels in consultation with the logistics manager (financial objectives, production needs, supplier security, etc.).</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing the stock of expired materials (analysis of expiration dates & usage)</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor risks & stock movements as needed (non-turning stock - obsolete stock / overstock)</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Follow up on receipt/PVNC & invoicing disputes related to these orders.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowing how to manage the technical (NM) and customer coverage aspects upon request for analyses</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Secure the materials for the purchase of materials for new transfers. </font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supporting the quality service for monitoring ISPs with suppliers</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Facilitates the processing of ALAS and blocking points (See QRQC UAP)</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate the implementation of corrective action plans with suppliers</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Working in collaboration with various internal departments, including Purchasing, Technical, Quality, Logistics, Planning & Production/Scheduling</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the maintenance and updating of supplier performance indicators </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- OTD global HCIM suppliers, Stock in Days, </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Preemption values / catch-up plan / supplier risks </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Supplier delay lines, Monitoring of production disruptions, Number of Disputes.</font></font><br> </li> </ul> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">*Non-exhaustive list</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Skills and knowledge required</font></font></p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Candidates must have a Bac+5 degree specializing in logistics, with 3 years of experience in the aeronautical sector.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastering the essential office tools for his activity (spreadsheet, database, accounting software, etc.) and the structure's ERP.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of the issues related to transport and logistics.</font></font><br> </li> </ul> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your interpersonal skills, your curiosity, but also your ability to be proactive and to be oriented towards innovation will allow you to carry out your missions successfully and to thrive in this position.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You will be working in a dynamic and growing environment.</font></font></p> <p><br></p>
<p><br></p> <p> <strong> <u><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your function</font></font></u> </strong> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Industrial Maintenance & New Works Technician maintains, repairs, inspects, and modifies electronic and electrical equipment. They must demonstrate sound technical knowledge but also be attentive to fully understand the technical constraints faced by their interlocutor.</font></font></p> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As an Industrial Maintenance & New Works Technician, your responsibilities will be as follows*:</font></font></strong> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure preventive and corrective maintenance of industrial equipment;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reduce machine downtime;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Complete intervention reports and monitor equipment;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To guarantee the reliability and safety of equipment by respecting safety, quality and environmental rules;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the optimization of maintenance costs and the continuous improvement of facilities;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Carry out preventive and corrective maintenance interventions on industrial equipment;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diagnose faults and propose appropriate solutions;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perform adjustments, repairs and replacements of defective parts;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the installation and commissioning of the new machines;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise on-site personnel;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Check that the machines are functioning correctly after intervention;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Respect safety standards and internal procedures;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the continuous improvement of maintenance processes;</font></font></li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the maintenance workshop is tidy and clean.</font></font></p> <p> </p> <p> </p> </li> </ul> <p> <strong> <u><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Required skills and knowledge:</font></font></u> </strong> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To have a Bac+2 or higher qualification;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Having 5 years of experience in a similar position;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of the French language, both written and spoken;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of diagnostic and measurement tools;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Having technical versatility (electricity, mechanics, hydraulics and automation);</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Having the ability to read and interpret electrical and mechanical diagrams;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Having the ability to work in a team and communicate effectively;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Driver's license required</font></font></li> </ul> <p> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your interpersonal skills, your curiosity, but also your ability to be proactive and to be oriented towards innovation will allow you to carry out your missions successfully and to thrive in this position.</font></font></p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You will be working in a dynamic and growing environment.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You will benefit from the agility and flexibility of an SME combined with the solidity and resources of an international group that has existed for 170 years.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You will benefit from a personalized integration program upon taking up your position, regular training within a group where career development prospects are rich and diverse.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are committed to an environmental and social (CSR) policy in the areas of Biodiversity, Diversity & Inclusion, Parenthood, Ethics and Skills Development.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We aim for carbon neutrality by 2050 for all our activities.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We invest 5% of our turnover every year for the past 20 years in innovation for sustainable development.</font></font></li> </ul>
<div> <div> <div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are recruiting customer service advisors for mobile technical support (inbound calls)</font></font><br></div> <div> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are recruiting customer service advisors for mobile technical support (inbound calls)</font></font></strong> </p> </div> </div> <div> <div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">R sum you post</font></font><br></div> <div> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Foundever Group is recruiting customer service representatives for its Casanearshore site. Their role will be to provide technical assistance to customers experiencing difficulties, fostering loyalty and satisfaction by offering complete and reliable solutions to their requests.</font></font></strong> <br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> We are recruiting mobile technical support customer service representatives (inbound calls).</font></font></p> </div> </div> <div> <div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities</font></font><br></div> <div> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">In this context, you will be responsible for</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> : </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Answering customer calls; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Listening to and diagnosing their needs in order to provide them with the appropriate solution; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Applying defined processes and mastering the use of tools; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Reporting any information that allows you to identify a malfunction or improve a procedure; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Contributing to the smooth running of the service; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Ensuring that you achieve the qualitative and quantitative objectives set by management.</font></font></p> </div> </div> </div>
<div>
<p> <strong>JOB SUMMARY</strong> </p>
<p> </p>
<p>Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment to the owner and company.</p>
<p> </p>
<p> <strong>CANDIDATE PROFILE </strong> </p>
<p> </p>
<p> <strong>Education and Experience</strong> </p>
<p> 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p>
<p>OR</p>
<p> 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p>
<p> </p>
<p> <strong>CORE WORK ACTIVITIES</strong> </p>
<p> </p>
<p> <strong>Leading Rooms Team</strong> </p>
<p> Champions the brand s service vision for product and service delivery.</p>
<p> Communicates a clear and consistent message regarding departmental goals to produce desired results.</p>
<p> Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</p>
<p> Monitors and promotes room rates, specials, and promotions at the residence.</p>
<p> </p>
<p> <strong>Managing Profitability</strong> </p>
<p> Analyzes service issues and identifies trends.</p>
<p> Works with Rooms team to develop an operational strategy that is aligned with the brand s business strategy and leads its execution.</p>
<p> Reviews and audits expenses.</p>
<p> </p>
<p> <strong>Managing Revenue Goals</strong> </p>
<p> Monitors Rooms operations sales performance against budget.</p>
<p> Reviews reports and financial statements to determine Rooms operations performance against budget.</p>
<p> Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.</p>
<p> Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</p>
<p> </p>
<p> <strong>Ensuring and Providing Exceptional Customer Service</strong> </p>
<p> Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer.</p>
<p> Delivers excellent customer service throughout the customer experience and encourages the same from other employees.</p>
<p> Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</p>
<p> Coordinates and communicates event details both verbally and in writing to the customer and property operations.</p>
<p> Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.</p>
<p> Responds to and handles guest problems and complaints.</p>
<p> Uses personal judgment and expertise to enhance the customer experience.</p>
<p> Stays available to solve problems and/or suggest alternatives to previous arrangements.</p>
<p> Interacts with guests to obtain feedback on product quality and service levels.</p>
<p> Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</p>
<p> Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.</p>
<p> Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p>
<p> Ensures that employees understand expectations and parameters for Room duties.</p>
<p> Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</p>
<p> </p>
<p> <strong>Managing and Conducting Human Resources Activities</strong> </p>
<p> Interviews and hires employees.</p>
<p> Ensures employees are treated fairly and equitably.</p>
<p> Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).</p>
<p> Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</p>
<p> Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</p>
<p> Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</p>
<p> Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p>
<p> Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</p>
<p> Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</p>
<p> Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</p>
<p> Identifies talents of direct reports and their teams, and assists with their growth and development plans.</p>
<p> </p>
</div>
<div>
</div>
<p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p>
<div>
<p> <strong>POSITION SUMMARY</strong> </p>
<p> </p>
<p>Our jobs aren t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.</p>
<p> </p>
<p>No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts to get it right for our guests and our business each and every time.</p>
<p> </p>
<p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: Less than 1 year related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p>
<p> </p>
<p> </p>
</div>
<div>
</div>
<p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p>
<div>
<p> <strong>POSITION SUMMARY</strong> </p>
<p> </p>
<p>Our jobs aren t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.</p>
<p> </p>
<p>No matter what position you are in, there are a few things that are critical to success ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts to get it right for our guests and our business each and every time.</p>
<p> </p>
</div>
<div>
</div>
<p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p><b><span>GEC – Global Experts Consulting recrute | SCRUM MASTER SENIOR – BANQUE | Casablanca</span></b><br></p><br><p><span>Dans le cadre du renforcement d’une </span><b><span>Digital Factory bancaire</span></b><span>, nous recherchons plusieurs </span><b><span>Scrum Masters Seniors</span></b><span> pour accompagner des squads Agiles sur des projets stratégiques à fort enjeu de delivery.</span><br></p><br><b><span>Vos principales missions :</span></b><br><br><span>Garantir l’application des valeurs, principes et pratiques </span><b><span>Agile / Scrum</span></b><br><br><span>Animer et faciliter les cérémonies Agiles : Daily, Sprint Planning, Review, Rétrospective…</span><br><br><span>Identifier et faciliter la levée des obstacles rencontrés par les squads</span><br><br><span>Coacher les équipes ainsi que les </span><b><span>Product Owners</span></b><br><br><span>Piloter et suivre le </span><b><span>delivery produit</span></b><br><br><span>Accompagner le PO dans la construction et le suivi de la </span><b><span>Roadmap</span></b><br><br><span>Gérer les dépendances et assurer la coordination entre plusieurs squads</span><br><br><span>Suivre les backlogs, vélocités, burndowns et indicateurs de delivery</span><br><br><span>Faciliter la collaboration entre les équipes métiers, IT et les différentes parties prenantes</span><br><br><b><span>Profil recherché :</span></b><br><br><span>Bac+5 en informatique / école d’ingénieur</span><br><br><b><span>Scrum Master confirmé :</span></b><br><br><b><span>8 ans d’expérience minimum dans le secteur bancaire</span></b><br><br><span>Excellente maîtrise de </span><b><span>Scrum et des cérémonies Agiles</span></b><br><br><span>Certification </span><b><span>PSM I</span></b><br><br><span>Très bonne maîtrise de </span><b><span>JIRA</span></b><span> : backlog, chiffrage, projections, vélocité…</span><br><br><span>Solide expérience en </span><b><span>pilotage du delivery et coordination de squads</span></b><br><br><span>Un </span><b><span>background technique / IT</span></b><span> constitue un réel atout</span><br><br><span>Leadership, autonomie, capacité de coordination et excellent relationnel</span><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p><b><span>GEC recrute | Consultant Senior Monétique</span></b><br></p><br><p><span>Dans le cadre d’un projet stratégique dans le secteur bancaire, </span><b><span>Global Experts Consulting (GEC)</span></b><span> recherche un </span><b><span>Consultant Senior Monétique / Chef de Projet – Product Owner</span></b><span> disposant d’une solide expertise des environnements </span><b><span>paiement et monétique</span></b><span>.</span><br></p><br><b><span>Expérience : 10 ans minimum</span></b><span>, avec une expérience significative dans le secteur bancaire</span><br><br><span>Expertise confirmée en </span><b><span>Monétique : Ãmission / Issuing, Acquisition / Acquiring et GAB / ATM</span></b><br><br><span>Construction et pilotage de la </span><b><span>roadmap produit</span></b><br><br><span>Recueil et formalisation des besoins métiers</span><br><br><span>Gestion et priorisation du </span><b><span>backlog</span></b><br><br><span>Rédaction des </span><b><span>User Stories</span></b><span> et spécifications fonctionnelles</span><br><br><span>Pilotage et suivi des développements avec les équipes </span><b><span>MOE</span></b><br><br><span>Préparation et suivi des </span><b><span>recettes fonctionnelles</span></b><br><br><span>Coordination des différentes parties prenantes métier & IT</span><br><br><span>Mise en place et animation de la </span><b><span>gouvernance / comitologie</span></b><br><br><span>Bonne maîtrise des environnements </span><b><span>Agile / Scrum</span></b><span> – connaissance </span><b><span>SAFe</span></b><span> appréciée</span><br><br><span>Autonomie, capacité de coordination et excellent relationnel</span><br><br><br> </div>