وظائف في المغرب
٥٥٧٢ وظائف شاغرة
<font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Company description</b></font></font><br> <p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. </p> <p>We partner with many business actors and stakeholders, which opens career opportunities in many areas, directly or indirectly linked to the properties' activity.</p> <b><br> </b><div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Job Description</b></font></font></div> <br> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Missions:</font></font></strong> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Assist the Chef de Partie in the organization and daily management of the position.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the setup, preparation, cooking, plating and sending of the dishes.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare dishes in accordance with the recipes, technical specifications and quality standards of the establishment.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the quality, presentation, taste and consistency of the preparations before they are sent out.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">to be able to ensure the smooth running of the position in the absence of the Head of Party.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To return and supervise certain tasks assigned to the Kitchen Assistants and to support them in their progress.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Control the quality and freshness of the raw materials used.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with product storage, preservation and rotation procedures.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the proper management of stocks and report supply needs to your superiors.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to cost control by limiting losses, waste and food waste.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Keep your workstation, equipment and utensils clean, organized and in good condition.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure strict compliance with HACCP standards, hygiene rules, food safety and workplace safety.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in cleaning and tidying the kitchen before, during and after service.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure good coordination with other members of the brigade in order to guarantee a smooth and efficient service.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Demonstrate flexibility and be able to work in different sections of the kitchen according to operational needs.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Report any anomalies concerning products, equipment or the organization of the service to your superiors.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perform any other reasonable task assigned by the Chef de Partie, the Sous-Chef or the Head Chef within the scope of their duties.</font></font></li> </ul> <br> <div>Qualifications</div> <br> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training in cooking, catering or hospitality.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good mastery of culinary techniques and methods of preparation and cooking.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of hygiene and food safety standards.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to organize one's workstation and work effectively during periods of high activity.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to support and guide clerks.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of organization, rigor and attention to detail.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit, responsiveness and good communication.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Passion for cooking and a desire to develop one's skills.</font></font></li> </ul> <br> <div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Additional information</font></font></div> <br> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sofitel Royal Bay Resort Agadir</font></font></p>
<p> <b>About Four Seasons:</b> </p> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<span> <span> <span> <span> <span> <span> <span> </span> </span> </span> </span> </span> </span> </span> <br> <br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <p> </p> <p> </p> <p> <b>About the location:</b> </p>This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.<p> </p> <p> </p> <div> <p> <b>Sous Chef -</b> <span> </span> <b>Four Seasons Hotel Rabat Kasr Al Bahr, Morocco</b> <span> </span> </p> </div> <div> <p> </p> </div> <div> <p> <b>About Four Seasons Hotels and Resorts:</b> <span> </span> </p> </div> <div> <p> <span>Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our culture enables everything we do. </span> </p> </div> <div> <p> <span> </span> </p> </div> <div> <p> <span>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. </span> </p> </div> <div> <p> <span> </span> </p> </div> <div> <p> <b>About Four Seasons Hotel Rabat Kasr Al Bahr, Morocco:</b> <span> </span> </p> </div> <div> <p> <span>This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean. </span> </p> </div> <div> <p> <span> </span> </p> </div> <div> <p> <b>The Role of Sous Chef:</b> <span> </span> </p> </div> <div> <p> <span>We currently have an opportunity for a Sous Chef to join our Four Seasons Hotel</span> <span> </span> <span>Rabat, Kasr Al Bahr team in Morocco! </span> </p> </div> <div> <p> <span> </span> </p> </div> <div> <p> <span>Reporting into the Senior Exec Chef you will be provide leadership and management for the culinary department by establishing efficient systems and processes to ensure standards as set forth by Four Seasons and culinary partners are adhered to. </span> </p> </div> <div> <p> <span> </span> </p> </div> <div> <p> <span>Responsibilities will include assisting in the planning and development of recipes and ensures the correct preparation and presentation of a consistent level for all food items is prepared through production and demonstration. Maintaining control systems which will assure quality and portion consistency, monitoring food shipments to meet purchasing specifications and fostering an awareness of the importance of food preparation and quality is part of the role of the Sous Chef. </span> </p> </div> <div> <p> <span> </span> </p> </div> <div> <p> <b>Our Ideal Sous Chef candidate will have:</b> <span> </span> </p> </div> <div> <p> <span>A special talent and passion for ensuring you and your team deliver the highest of culinary standards consistently and ensuring that our food offering is at the center of our guest experience. You should have a wealth of culinary experience in luxury resorts, a desire to focus on the development of our team and a creative flair; bringing your personal touch and energy to all our food and beverage experiences. </span> </p> </div> <div> <p> <span> </span> </p> </div> <div> <p> <span>You will naturally also be a charismatic, nurturing, and inspiring leader with a strong passion for people welfare and development. You will be the Cultural Advocate of the Golden Rule; creating great workplaces for all great people to deliver great experiences. </span> </p> </div> <div> <p> <span> </span> </p> </div> <div> <p> <b>Fluency in French, Arabic and English is a must for this location, along with eligibility to work in Morocco.</b> <span> </span> </p> </div> <div> <p> <span> </span> </p> </div> <div> <p> <span>Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts, and residences around the world, making us an undisputed employer of choice. </span> </p> </div> <div> <p> </p> </div> <p> </p> <p> </p> <p> </p> <p> </p>
<p> <b>JOB DESCRIPTION</b> </p> <p> </p> <p>- Maintains ERP system for all Material functional areas such as Item Master, BOM, ship to locations, and inventory parameters</p> <p>- Creates daily production schedules and ensures production output is recorded and posted into the ERP system</p> <p>- Communicates No Surprise Forms to customers when supply shortages occur.</p> <p>- Reviews daily MRP supply reports and takes action as necessary</p> <p>- Identifies Customer cum inaccuracies and supplier inaccuracies as needed</p> <p>- Tracks component inventory inaccuracies for root cause identification and corrective action(s). Responsible for ensuring the issue(s) are corrected</p> <p>- Responsible for performing daily cycle counts and reconciliation of inventory variances</p> <p>- Tracks and submits Premium Freight events and downtime caused by supplier</p> <p>- Responsible for creating debit memos for cost recovery</p> <p>- Responsible for communicating DMR s to assigned suppliers</p> <p>- Responsible for obtaining disposition on Quality Hold materials</p> <p>- Responsible to track status of supplier communication for engineering changes as proposed by program management</p> <p>- Responsible for reporting daily on all key performance measures of materials department, including inventory valuation, cycle counts and inventory accuracy, and past due parts</p> <p>- Responsible for achieving inventory valuation and inventory turn targets for assigned products</p> <p>- Actively participates in Health/Safety/Environmental investigations and the 8D process in order to develop root cause analysis for problem resolution as required</p> <p>- Reporting accidents, occupational illnesses, and HSE&E emergencies, and inform supervisor of known HSE&E conditions which could adversely affect other team members, assets or to the public</p> <p>- Ensures compliance with all safety procedures and ensures safe working procedures in assigned production areas</p> <p>- Responsible for BOS compliance to MMSA procedures as established by SCM</p> <p> </p> <p> <b>PRIMARY LOCATION</b> </p> <p> </p>Adient Tiflet Morocco
<p>As we strengthen our presence in the information market, we are looking for a motivated Sales Representative to help us develop our pipeline and support our growth in the Moroccan and African markets. The Sales Development Representative (SDR) will play a key role in our sales process by qualifying leads and conducting prospecting activities to identify new business opportunities.</p><p><strong>Main Responsibilities:</strong></p><ul><li>Deployment of the commercial strategy: Design and implement an action plan aligned with objectives and macro/microeconomic trends.</li><li>Active prospecting: Identify and engage new clients through calls, professional networks, events, and partnerships.</li><li>Needs analysis: Understand local market expectations regarding commercial information and propose adapted solutions.</li><li>Promotion of Business Information solutions: Highlight URBA360 and the Quality Label financial excellence certification as levers for performance and trust.</li><li>Follow-up & Reporting: Ensure objectives are met, negotiate and finalize contracts, ensure customer satisfaction follow-up.</li><li>Competitive intelligence: Analyze competitors' actions to adjust strategy accordingly.</li><li>Digitalization: Master Coface tools (Icon/URBA, Broker Portal, EL Portal, Cofanet, EDM).</li><li>Quality of service: Ensure KPI achievement and optimize the integration of commercial information.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications</strong></p><ul><li><strong>Experience:</strong> 3-5 years in B2B commercial development or business development, with a focus on the Maghreb region market.</li><li><strong>Relationship Skills:</strong> Strong ability to establish and maintain trusting relationships.</li><li><strong>Communication:</strong> Excellent oral and written communication skills, with a keen sense of interpersonal skills.</li><li><strong>Customer Orientation:</strong> Ability to understand customer needs and match them with our solutions.</li><li>Motivation and tenacity, with a proactive and results-oriented mindset.</li><li><strong>Technical Skills:</strong> Proficiency in Excel tools for reporting and analysis.</li></ul>
<p>Description de l'entreprise As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. We partner with many business actors and stakeholders, which opens career opportunities in many areas, directly or indirectly linked to the properties' activity.</p><p>Description du poste Missions Principales: Participer la mise en place et la pr paration des ingr dients n cessaires au service. R aliser les pr parations culinaires de base conform ment aux fiches techniques, recettes et standards. Assister le Chef de Partie et le Demi-Chef de Partie dans la pr paration, le dressage et l envoi des plats. Veiller la qualit , la pr sentation et la r gularit des pr parations servies. Respecter les proc dures de stockage, de conservation et de rotation des produits. Contr ler la fra cheur et la qualit des mati res premi res utilis es et signaler toute anomalie sa hi rarchie. Participer la r ception, au rangement et la bonne conservation des marchandises. Maintenir son poste de travail, les quipements et les ustensiles propres, organis s et op rationnels. Respecter strictement les normes HACCP, les r gles d hygi ne, de s curit alimentaire et de s curit au travail. Contribuer la r duction du gaspillage alimentaire et la bonne gestion des mati res premi res. Participer au nettoyage et la remise en tat du poste avant, pendant et apr s chaque service. Collaborer efficacement avec l ensemble de la brigade afin d assurer un service fluide, rapide et de qualit . Faire preuve de flexibilit et pouvoir tre affect (e) aux diff rentes sections de la cuisine selon les besoins op rationnels. Signaler imm diatement sa hi rarchie tout dysfonctionnement concernant les quipements, les produits ou les conditions de travail. Effectuer toute autre t che raisonnable confi e par le Chef de Partie, le Sous-Chef ou le Chef de Cuisine dans le cadre de ses fonctions.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Formation en cuisine, restauration ou h tellerie souhait e.</li><li>Une premi re exp rience en cuisine professionnelle ou en h tellerie constitue un atout.</li><li>Connaissance des r gles d hygi ne et de s curit alimentaire.</li><li>Sens de l organisation, rigueur et souci du d tail.</li><li>Rapidit d ex cution et capacit travailler sous pression.</li><li>Esprit d quipe et bonne communication.</li><li>Ponctualit , discipline et pr sentation professionnelle.</li><li>Motivation, envie d apprendre et volont d voluer au sein d une brigade.</li></ul>
<p>The Functional Test Engineer is responsible for guaranteeing the compliance, quality, and reliability of hardware and software solutions in a railway environment. He/She is involved in the definition, execution, and monitoring of validation activities to ensure complete coverage of functional requirements and traceability of test results.</p><p><strong>Main Responsibilities:</strong></p><ul><li><strong>Test Analysis and Specification:</strong> Define validation strategies and plans. Write and maintain test scenarios and test cases based on functional requirements. Perform impact analyses and ensure requirement coverage. Develop and update test specifications. Produce and validate associated test documentation.</li><li><strong>Requirement Traceability and Management:</strong> Ensure 100% coverage of requirements and executed tests. Maintain traceability matrices and UVR documents. Guarantee consistency between requirements, test cases, and results. Define validation strategies for specific or partial cases.</li><li><strong>Execution and Validation:</strong> Perform functional test campaigns on simulators, test benches, TrainLab, or trains. Test software and hardware evolutions. Analyze, diagnose, and document detected anomalies. Write validation reports and track correction requests. Participate in the continuous improvement of test and validation processes.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Technical Skills:</strong></p><ul><li>Proven experience in functional testing, validation, or quality assurance.</li><li>Proficiency in testing methodologies: compliance, integration, system, and validation.</li><li>Knowledge of test and defect management tools: ControlBuild, ClearQuest, Jira.</li><li>Proficiency in simulation and diagnostic tools such as E3.Series, TraceView, VNC Viewer, BitVise, Diagnostic Editor, or equivalents.</li><li>Ability to write technical specifications and test reports.</li><li>Knowledge of configuration management processes and industry standards, ideally in the railway sector.</li></ul><p><strong>Soft Skills:</strong></p><ul><li>Rigor and attention to detail.</li><li>Analytical and problem-solving skills.</li><li>Autonomy and organizational skills.</li><li>Ability to manage multiple subjects in parallel.</li><li>Team spirit and cross-functional collaboration.</li><li>Proactivity and ability to propose solutions.</li><li>Good communication skills.</li></ul><p><strong>Profile Sought:</strong></p><ul><li>Engineering Degree (Bac+5) in Electronics, Computer Science, Embedded Systems, Automation, or equivalent.</li><li>Minimum 3 years of experience in functional testing, validation, or quality assurance, ideally in an industrial or railway environment.</li><li>Languages: Fluent French. Technical English.</li></ul>
<p><strong>Missions Principales :</strong> Assister le Chef de Partie dans lorganisation et la gestion quotidienne du poste. Participer la mise en place, la pr paration, la cuisson, au dressage et l envoi des plats. R aliser les pr parations conform ment aux recettes, fiches techniques et standards de qualit de l tablissement. Veiller la qualit , la pr sentation, au go t et la r gularit des pr parations avant leur envoi. tre capable d assurer le bon fonctionnement du poste en l absence du Chef de Partie. R partir et superviser certaines t ches confi es aux Commis de Cuisine et les accompagner dans leur progression. Contr ler la qualit et la fra cheur des mati res premi res utilis es. Veiller au respect des proc dures de stockage, de conservation et de rotation des produits . Participer la bonne gestion des stocks et signaler les besoins en approvisionnement sa hi rarchie. Contribuer la ma trise des co ts en limitant les pertes, les d chets et le gaspillage alimentaire. Maintenir son poste de travail, les quipements et les ustensiles propres, organis s et en bon tat. Veiller au strict respect des normes HACCP, des r gles d hygi ne, de s curit alimentaire et de s curit au travail. Participer au nettoyage et la remise en tat de la cuisine avant, pendant et apr s le service. Assurer une bonne coordination avec les autres membres de la brigade afin de garantir un service fluide et efficace. Faire preuve de flexibilit et pouvoir intervenir sur diff rentes sections de la cuisine selon les besoins op rationnels. Signaler sa hi rarchie toute anomalie concernant les produits, les quipements ou l organisation du service. Effectuer toute autre t che raisonnable confi e par le Chef de Partie, le Sous-Chef ou le Chef de Cuisine dans le cadre de ses fonctions.</p><p><strong>Desired Candidate Profile</strong></p><p>Formation en cuisine, restauration ou h tellerie. Bonne ma trise des techniques culinaires et des m thodes de pr paration et de cuisson. Bonne connaissance des normes d hygi ne et de s curit alimentaire. Capacit organiser son poste et travailler efficacement pendant les p riodes de forte activit . Capacit accompagner et orienter les commis. Sens de l organisation, rigueur et souci du d tail. Esprit d quipe, r activit et bonne communication. Passion pour la cuisine et volont de d velopper ses comp tences.</p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: The Fairmont La Marina Rabat Sal is recruiting a Receptionist to join its team. You will work within the Fairmont La Marina Rabat-Salé's various outlets. You may be required to work in the breakfast, lunch, or dinner service areas and will be responsible for the guest experience from arrival to departure. The Receptionist is responsible for meeting, welcoming, and seating guests in a friendly, courteous, and professional manner. She is also responsible for answering the telephone, taking, following up on, and organizing reservations, orders, and specific requests. MAIN RESPONSIBILITIES: Warmly welcome all customers. Develop a customer experience consistent with the established customer promise. Contribute to customer loyalty through a warm and personalized relationship. Demonstrate meticulous attention to detail. Ensure customer satisfaction and go the extra mile for each customer. Anticipate the needs of customers and team members whenever possible. Maintain the store layout and number of tables, as instructed by the Manager. Embody the Heartist spirit in all interactions with customers.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diploma in Hospitality Management. Experience in luxury hotels and/or restaurants is a definite asset. Experience in taking reservations is a plus. Proficiency in using computer tools. Excellent communication skills, both oral and written. Ability to work effectively in a team and a sense of initiative. Developmental Leadership: positive orientation, promoting customer passion. Collaborative Leadership: team spirit, communication, facilitating teamwork. Entrepreneurial Leadership: problem-solving, taking operational initiatives. Optimism, passion, innovation, creativity, adaptability, ability to question oneself, customer-oriented, and the ability to achieve ambitious goals and meet challenges.</font></font></p>
<p>Description du poste T ches principales : S'assurer que les besoins et les attentes des clients sont satisfaits en fournissant un niveau lev et constant de pr paration et de pr sentation des plats chauds. Aider tablir l'identit du point de vente en fournissant les normes de pr sentation exig es par chaque point de vente selon les normes de recette. Conna tre la m thode de pr paration et la recette standard pour tous les l ments du menu dans sa cuisine particuli re et suit les proc dures en tout temps. Entretenir toutes les zones de travail, l' quipement de cuisine et les ustensiles selon les normes lev es de propret et d'hygi ne requises par l'h tel en collaboration avec le responsable de l'hygi ne. Assurer la coordination avec ses coll gues, chaque fois que n cessaire, en ce qui concerne les probl mes op rationnels. Conna tre les proc dures op rationnelles de tous les quipements de la cuisine et les utiliser correctement pour assurer une efficacit maximale et la s curit des personnes. Aider la mise en uvre des diverses normes de salubrit et d'hygi ne des aliments, y compris HACCP et autres r glements municipaux. Travailler en troite collaboration avec le responsable de l'hygi ne dans la mise en uvre de toutes les proc dures d'hygi ne et de s curit . Participer aux r unions et aux s ances d'information r guli res qui peuvent tre programm es. Comprendre et respecter toutes les r gles de s curit , les proc dures d'urgence et les r glements de pr vention des incendies. Participer tout programme de formation et de perfectionnement pr vu qui pourrait am liorer les standards personnelles ou professionnelles. tre enti rement flexible et s'adapter la rotation au sein des diff rents points de vente du d partement de cuisine. S'acquitter de toute autre t che raisonnable assign e par le sous-chef et le chef de cuisine. Autres t ches : Se pr senter au travail l'heure en portant l'uniforme et l'insigne nominatif appropri s. Maintenir un niveau lev d'apparence personnelle et d'hygi ne et adh rer aux normes d'apparence de l'h tel et du d partement. Fournir un service amical, courtois et professionnel en tout temps. Entretenir de bonnes relations de travail avec les coll gues et tous les autres d partements. R pondre tout changement dans le d partement dict par les besoins de l'h tel. Faire preuve de souplesse et tendre les t ches du poste pour s'acquitter de toutes autres t ches et responsabilit s raisonnables dans le cadre de la capacit du poste, telles qu'assign es, y compris la r affectation dans d'autres d partements/secteurs si n cessaire, afin de r pondre aux demandes de l'entreprise et aux besoins en mati re de service la client le. Assister des formations et des r unions au besoin.</p><p><strong>Desired Candidate Profile</strong></p><p>Une attention particuli re aux d tails, au style et l'esth tique de l'h tel est cruciale. Excellentes comp tences en communication verbale et crite. Dipl me universitaire en cuisine ou dans un domaine similaire. 2 ans d'exp rience dans un r le similaire. Bonne ma trise de l'anglais, de l'arabe et du fran ais.</p>
<p>Mission As a ServiceNow Tech Lead, you will be responsible for the design, technical leadership, and implementation of ServiceNow solutions to meet business needs and ensure the quality of developments. You will support technical teams in architectural choices, development best practices, and platform evolution.</p><p>Main Responsibilities</p><ul><li>Technically lead projects for the implementation and evolution of the ServiceNow platform.</li><li>Design robust, scalable architectures aligned with ServiceNow standards.</li><li>Mentor and support developers in design and development activities.</li><li>Participate in scoping workshops and gather functional and technical requirements.</li><li>Ensure code quality, performance, and maintainability of developed solutions.</li><li>Define and apply best practices for development, integration, and deployment.</li><li>Conduct code reviews and support team skill development.</li><li>Supervise integrations with third-party systems via API, Web Services, or middleware.</li><li>Provide advanced technical support and resolve complex issues.</li><li>Participate in the definition of the technical roadmap and continuous improvement of the platform.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Profile Requirements</p><ul><li>Master's degree in computer science or equivalent.</li><li>Proven experience (5 years or more) with ServiceNow, including technical leadership experience.</li><li>Proficiency in ServiceNow development: Business Rules, Client Scripts, Script Includes, Flow Designer, UI Policies, ACLs.</li><li>Experience with multiple modules: ITSM, CSM, HRSD.</li><li>Aptitude for AI and GenAI, particularly for identifying and integrating use cases to optimize processes and enrich ServiceNow solutions.</li><li>Good command of integrations (REST, SOAP, APIs).</li><li>Knowledge of Agile / Scrum methodologies.</li><li>Ability to lead a technical team and support architectural decisions.</li><li>Good communication skills and ability to interact with technical and business stakeholders.</li></ul><p>Appreciated Skills</p><ul><li>ServiceNow Certifications (CSA, CAD, CIS).</li></ul>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting to the Floor Supervisors, the Housekeeping Attendant will have the main mission of: Ensuring the maintenance and impeccable cleanliness of the rooms and common areas in accordance with the quality standards of Fairmont La Marina Rabat-Salé, while guaranteeing the comfort and satisfaction of the customers.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities: Clean, tidy and prepare rooms, bathrooms and common areas according to established procedures. Replace bed linen and towels, replenish rooms with toiletries and supplies. Check the general condition of equipment in rooms and report any malfunctions or anomalies. Respect hygiene, safety and confidentiality rules for guests. Optimize the use of cleaning products and ensure the cleanliness of work equipment. Provide discreet and courteous service, anticipate guest needs. Participate in the inventory of linen, minibar and room equipment if necessary. Work in coordination with the housekeeper and other departments (maintenance, reception and room service).</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Required skills: Excellent knowledge of cleaning and maintenance techniques; strong organizational skills and speed of execution; meticulousness, discretion, and attention to detail; team spirit and customer service orientation. Desired profile: Experience in a similar role, ideally in high-end hospitality; professional appearance; good physical condition; motivation and a positive attitude.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Scrum Master supports the Client & Market development teams (Retail, E-commerce, Client Engagement, Customer Services, Omnichannel) in implementing Agile methodologies and the Scrum framework. They facilitate team organization and collaboration to ensure the continuous delivery of business value, while guaranteeing adherence to Agile best practices. This role is performed in an international environment, with teams distributed across multiple countries and time zones.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Agile facilitation and team coaching</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supporting teams in the application of Agile values and principles.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Promote self-organization and continuous improvement.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Train and support team members on Scrum practices.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with the Definition of Ready, Definition of Done and Working Agreements.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Scrum ceremony organization</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organize and lead Agile ceremonies: Daily Stand-up Sprint Planning Backlog Refinement Sprint Review Sprint Retrospective</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure the proper preparation and smooth running of these rituals.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Backlog management and planning</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supporting the Product Owner and Tech Team Lead in managing and prioritizing the backlog.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure that the backlog is clear, prioritized and ready for sprints.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to release planning and the definition of the delivery scope.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Agile Performance Monitoring</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor Agile indicators (velocity, burndown chart, sprint progress).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze performance and identify areas for improvement.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure transparency regarding the progress of the work.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Obstacle management and coordination</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify and remove the obstacles blocking the team.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Protect the team from external interruptions or demands.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Promote communication between teams and stakeholders.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in Scrum of Scrums to ensure coordination between teams.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribution to the Agile community</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the company's Agile communities of practice.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the improvement of Agile methods and processes.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supporting the preparation of the Quarterly Alignment Days.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><h2><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualifications</font></font></h2><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Master's degree in computer science with 3 years of experience as a Scrum Master in software projects.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in large-scale e-commerce or digital projects.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in international and distributed environments.</font></font></p><h2><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Required skills</font></font></h2><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of Scrum, Kanban and Agile methodologies.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of Agile engineering practices (CI/CD, TDD, ATDD).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent skills in facilitation, coaching and conflict resolution.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to communicate with technical and professional teams.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">JIRA tools, Confluence, Bitbucket (approx. ci)</font></font></li></ul><h2><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strengths</font></font></h2><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical background or experience as a Software Engineer.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in project management or team coordination.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of Release Management</font></font></li></ul>
<p>Ensure production execution according to planning, priorities, and operational procedures. Monitor daily output and ensure achievement of production targets (OEE, yield, scrap, cycle time). Coordinate shift activities and ensure proper handover between shifts. Lead and support operators/technicians during the shift. Ensure correct manpower allocation based on workload and critical operations. Coach and motivate the team to improve performance and discipline. Ensure compliance with attendance, shift rules, and shopfloor organization. Ensure compliance with quality standards, work instructions and process parameters. React quickly to deviations and coordinate containment actions when needed. Support investigations of non-conformities and implement corrective actions. Ensure strict compliance with safety rules and internal policies. Promote safety culture (5S, PPE usage, safe behavior). Stop production if required in case of safety risk. Provide first-level troubleshooting for process/equipment issues. Coordinate with Maintenance, Process Engineering and Quality teams for resolution. Escalate major issues according to escalation procedures. Participate in Lean manufacturing initiatives (5S, Kaizen, SMED, standard work). Identify improvement opportunities and implement action plans. Contribute to reduction of downtime, scrap and rework. Prepare shift reports (production output, issues, actions, downtime reasons). Ensure proper documentation and traceability (logs, checklists, deviations). Ensure correct KPI tracking and data accuracy. Key Performance Indicators (KPIs) Production output vs plan OEE / Efficiency Downtime reduction Scrap and yield performance Quality incidents / deviations Safety incidents / near misses 5S audit score Team discipline & shift stability</p><p><strong>Desired Candidate Profile</strong></p><p>Engineer degree in Industrial Engineering, Mechanical, Electrical, Automation .. from big school. internship experience in manufacturing is a plus. Willingness to work in shifts (including nights/weekends depending on schedule). Leadership potential and ability to manage shopfloor teams. Strong communication skills and ability to coordinate multiple stakeholders. Problem-solving mindset (structured thinking, root cause analysis). Ability to work under pressure and handle priorities in real-time. Basic understanding of manufacturing processes and industrial KPIs. Knowledge of Lean Manufacturing principles is a plus. Good computer skills (Excel, reporting tools, ERP/MES knowledge is a plus). French: fluent ; English: intermediate to fluent (preferred) We encourage candidates who may not meet every single requirement to apply, as we appreciate diverse perspectives and provide opportunities for growth and learning.</p>
<p>The Media Library of the French Institute of Meknes, rich with a collection of 12,500 documents (all media combined) and spread across 3 distinct spaces over a total area of 580m², welcomes nearly 3,000 members and totals approximately 30,000 loans per year. Between 2024 and 2025, the media library was completely restructured and redeveloped to place it at the heart of the establishment's project as a third place. It offers an annual program of events and debates of ideas and works in close collaboration with other services for the implementation of cross-functional actions.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Diploma in library, documentation, or cultural mediation professions (Bac +4/5) strongly recommended.</li><li>Experience in animation is essential.</li><li>Experience in a media library or bookstore would be desirable.</li><li>Experience in team management will be a major asset.</li><li>All references are likely to be verified.</li><li>Mastery of documentary techniques and library standards.</li><li>Ability to supervise, animate, and federate a team around common objectives.</li><li>Ability to design, manage, and implement cultural projects related to books, reading, and cultural mediation.</li><li>Mastery of current office tools and library and media library management software.</li><li>Mastery of documentary research methodologies, information monitoring, and database exploitation.</li><li>Mastery of information and communication technologies, as well as their integration into the development of media library services and uses.</li><li>Ability to develop partnerships and conduct mediation actions with diverse audiences.</li><li>Ability to analyze activity, produce reports, and ensure follow-up of indicators.</li><li>Good mastery of new information and communication technologies (NTIC) as well as library management software, particularly PMB.</li><li>Very good general knowledge and awareness of current developments in books, publishing, and public reading in France and Morocco.</li><li>Good knowledge of the principles, methods, and tools of librarianship and documentary management.</li><li>Good knowledge of contemporary French editorial production as well as Francophone literatures and cultures.</li><li>Excellent command of the French language, both oral and written, indispensable.</li><li>Knowledge of Moroccan Arabic dialect is desirable.</li><li>Knowledge of issues related to cultural mediation, educational action, and audience development.</li><li>Sensitivity to the evolution of digital uses and their impact on media library services.</li><li>Dynamism, availability, and initiative.</li><li>Autonomy, sense of responsibility, and commitment to serving the public.</li><li>Rigor, organizational skills, and ability to plan and prioritize activities.</li><li>Excellent interpersonal skills and a welcoming attitude.</li><li>Ability to animate, mobilize, and federate a team.</li><li>Good writing and communication skills.</li><li>Team spirit, listening skills, and ability to analyze the needs of different audiences and partners.</li><li>Open-mindedness, adaptability, and ability to work in an intercultural environment.</li><li>Creativity, ability to make proposals, and capacity to develop new projects.</li><li>Responsiveness and ability to manage multiple files simultaneously.</li></ul>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We're a global data and evidence advisory, working with governments, philanthropies, and non-profits to improve lives at scale, using technology and AI where they can deliver the most impact. IDinsight is a global nonprofit that equips leaders with the data, evidence, and technology to improve lives at scale. We partner with governments, NGOs, multilaterals, and funders to support decisions at every stage of their impact journey from bold pilots to nationwide scale-ups. Our teams bring rigorous evidence and practical insights so leaders can make informed decisions that truly change lives. With our partners, we are pioneering the next frontier of social impact, where data and technology accelerate progress for millions. We help leaders overcome the three main barriers to impact: • Figuring out what works • Learning and improving • Reaching and operating at scale We work in multiple countries across Asia and Africa. Our work spans a wide range of sectors, including agriculture, education, health, governance, sanitation, financial inclusion, and other areas. We have expertise in a variety of rigorous approaches and methodologies, which we tailor to each client depending on their needs and constraints. To achieve a positive social impact, we: • Support our partners with the full data and evidence value chain from primary data collection to data systems, monitoring, evaluation, and learning tools, and data science • Inform funding decisions toward high-impact initiatives and away from less effective programs or approaches • Create cutting-edge AI-for-good products that make the delivery of social interventions and learning tools more cost-effective and scalable Our diverse, growing team of roughly 250 outstanding colleagues operates in nearly two dozen countries around the world. Learn more about our mission and values at www.IDinsight.org . About the Associate / Senior Associate role Our Associates/Senior Associates are young professionals (1-6 years of experience) passionate about development challenges and causal impact. The Associate / Senior Associate role is an execution role on our research projects, under the supervision of a Manager, Project Director, and a technical team lead. Responsibilities are rich and varied, including preparing research plans, conducting advanced statistical and econometric analysis, coordinating fieldwork, and presenting our work to partners (governments, NGOs, technical and financial partners). Examples of work led by our Associates: • Joining a project team embedded within a partner government (e.g., Togo, Sierra Leone) to set up monitoring tools, analyze existing administrative data, conduct ad hoc studies on public programs and policies,or build stakeholder capacity by training client team members in quantitative research methods; • Leading the creation of data visualization tools for a flagship cash transfer program in Malawi; • Supporting the design (research protocol) and implementation of a randomized trial for a program aimed at school integration for out-of-school children in Liberia; • Helping an NGO consortium build a menstrual health app for young women and girls in Senegal, by running Theory of Change workshops and developing a literature review on menstrual health programs; • Supporting Morocco's Initiative Nationale pour le D veloppement Humain (INDH) through primary data collected from 42,000 households and the integration of this data into a visualization and decision-support platform; • Supervising a survey of 10,000 households (overseeing field enumerators) in a rural area of Nigeria as part of an impact evaluation of a vaccination coverage program; • Contributing to communications outputs: producing articles and conference materials; • Internal contributions: contributing to a proposal response; to office life and organizational culture, for example by facilitating weekly office meetings, participating in culture committee events, or engaging with thematic working groups. Nice to have: • Experience with large-scale household survey data collection (sampling, enumerator training/supervision, or survey firm coordination) is a plus, given some projects in the region involve significant field-based coverage surveys. • Familiarity with malaria, nutrition, or public health program monitoring is an asset, though not required. Depending on their experience and qualifications, candidates may be considered for other positions. Location and start date IDInsight is always looking for exceptional talent to join our dynamic team. The position is based in Rabat, Morocco or Dakar, Senegal, with potential frequent, extended travel within the region and/or to other African countries depending on the project. The start date falls between October and December 2026, depending on candidate availability and preference and IDinsight's project needs. Only candidates with legal authorization to work in Morocco or Senegal at the time of application will be considered. References Please include at least three references with your application (email, phone number, and title of the reference), specifying in what capacity you worked with each reference. Associate & Senior Associate Lieu : Rabat, Maroc ou Dakar, S n gal postes ouverts s par ment dans chaque bureau propos du r le d'Associate / Senior Associate Nos Associates/Senior Associates sont des jeunes professionnels (1-6 ans d'exp rience) passionn s par les probl matiques du d veloppement et la question de l'impact causal. • Le r le d'Associate / Senior Associate est un r le d'ex cution de nos projets de rec• The role of Associate / Senior Associate is an execution role for our research projects• The role of Associate / Senior Associate is an execution role for our research projectsby running Theory of Change workshops and developing a literature review on menstrual health programs; • Supporting Morocco's Initiative Nationale pour le D veloppement Humain (INDH) through primary data collected from 42,000 households and the integration of this data into a visualization and decision-support platform; • Supervising a survey of 10,000 households (overseeing field enumerators) in a rural area of Nigeria as part of an impact evaluation of a vaccination coverage program; • Contributing to communications outputs: producing articles and conference materials; • Internal contributions: contributing to a proposal response; to office life and organizational culture, for example by facilitating weekly office meetings, participating in culture committee events, or engaging with thematic working groups. Nice to have: • Experience with large-scale household survey data collection (sampling, enumerator training/supervision, or survey firm coordination) is a plus, given some projects in the region involve significant field-based coverage su</font></font></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Engineering degree or Master's in Economics, Statistics, Political Science, Mathematics, Development, or an equivalent degree;</li><li>Fluent French (C2) and strong working English (C1) are essential;</li><li>Strong analytical and quantitative skills are essential;</li><li>Proficiency in statistical analysis and data collection software such as Stata, SPSS, R, SurveyCTO and/or Open Data Kit or KoboToolBox;</li><li>Up to 6 years of professional experience, ideally in an emerging country / Africa context;</li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of national languages (eg, Arabic, Amazigh, Darija, Wolof, Pular, ) is an asset;</font></font></li><li>Strong writing and communication skills;</li><li>Ability to plan and execute work autonomously;</li><li>Intellectual curiosity and passion for development issues;</li><li>Excellent interpersonal skills: open-mindedness, team spirit, ability to handle the unexpected, sense of humor;</li><li>Entrepreneurial attitude;</li><li>The role requires frequent, extended travel, including to rural and remote areas.</li><li>Experience with large-scale household survey data collection (sampling, enumerator training/supervision, or survey firm coordination) is a plus, given some projects in the region involve significant field-based coverage surveys.</li><li>Familiarity with malaria, nutrition, or public health program monitoring is an asset, though not required.</li></ul>
<p>As part of the operational continuity and evolution of Scalian Group's IT infrastructure, we are looking for a Systems & Infrastructure Operations Engineer. This is a hands-on role primarily focused on day-to-day operations, infrastructure reliability and user service continuity in an international, multi-site environment. The position will also contribute to technical improvements and transformation projects, without losing its strong operational focus.</p><p>Reporting to the Head of IT Infrastructure, you will join the Systems team within the Group IT Department.</p><p><strong>Main Responsibilities</strong></p><ul><li>Operate, administer and maintain Windows Server environments on a daily basis</li><li>Administer VMware virtualisation platforms and the associated infrastructure</li><li>Monitor infrastructure health, availability, capacity and backup execution</li><li>Manage the full server lifecycle: provisioning, configuration, inventory, patching, upgrades and decommissioning</li><li>Administer backup and recovery solutions, investigate failed jobs and perform regular restoration tests</li><li>Handle Level 2 and Level 3 incidents and service requests, including diagnosis, resolution, escalation and follow-up</li><li>Perform routine operational activities and preventive maintenance in accordance with procedures and service commitments</li><li>Support application and business teams with infrastructure provisioning and troubleshooting</li><li>Maintain accurate operating procedures, inventories, technical documentation and knowledge articles</li><li>Participate in service continuity, operational handovers and knowledge sharing within the team</li><li>Contribute to infrastructure projects and the integration of new entities, while keeping operational responsibilities as the priority</li></ul><p><strong>Operations, Security and Continuous Improvement</strong></p><ul><li>Apply security patches, remediate vulnerabilities and maintain secure system configurations</li><li>Implement and maintain Windows hardening standards and Group information security policies</li><li>Contribute to compliance activities, particularly ISO 27001, through reliable operations and auditable documentation</li><li>Analyse recurring incidents and propose pragmatic corrective or preventive actions</li><li>Automate repetitive operational tasks using PowerShell and/or Ansible where this improves reliability and efficiency</li><li>Improve monitoring, alerting, standardisation and operating practices</li></ul><p><strong>Technical Environment</strong></p><ul><li>Systems: Windows Server, Active Directory, GPO, DNS, DHCP</li><li>Virtualisation: VMware vSphere / vCenter / VxRail</li><li>Backup and recovery: NetBackup / ExaGrid</li><li>Storage: SAN / NAS environments, particularly NetApp</li><li>Operations: monitoring, alerting, log centralisation, patch management and incident management tools</li><li>Automation: PowerShell, Ansible, Git</li><li>Cloud: Microsoft Azure, hybrid environments and OVH</li><li>Depending on the candidate s profile: Linux, SQL Server and related infrastructure services</li></ul><p><strong>Desired Candidate Profile</strong></p><p>You hold at least a two-year higher education qualification in IT and have solid hands-on experience in systems and infrastructure operations within a multi-site enterprise environment. You are comfortable managing production environments, handling incidents, following operational procedures and working on recurring administration activities. Strong practical knowledge of Windows Server, Active Directory, VMware virtualisation, backup and recovery is expected. Experience with monitoring, storage, ITIL practices, hybrid environments or automation would be an advantage. This position is suited to a reliable operations-oriented professional rather than a purely project, architecture or cloud engineering profile.</p><p><strong>Behavioral Skills</strong></p><p>Service-oriented, hands-on, reliable, autonomous, collaborative, thorough, well organised and responsive. You are able to prioritise operational issues, remain calm during incidents, follow through until resolution, document your work and share knowledge. You value stable and secure operations while contributing pragmatically to continuous improvement.</p><p><strong>Languages</strong></p><p>Professional English.</p>
<p>Description of the position As part of the development of our activities, we are looking for a ServiceNow Project Manager (M/F) to lead digital transformation projects around the ServiceNow platform. You will be responsible for the success of the projects, from scoping to go-live, ensuring the coordination of teams, adherence to deadlines, costs, and quality of deliverables.</p><p>Your missions Lead projects for the implementation, evolution, and migration of the ServiceNow platform. Gather and analyze business needs in collaboration with stakeholders. Define the schedule, resources, budgets, and ensure project indicator monitoring. Lead scoping and functional design workshops. Coordinate functional and technical teams and various partners. Ensure monitoring of developments, testing, acceptance, and deployment phases. Identify and manage risks, dependencies, and associated action plans. Guarantee the quality of deliverables and customer satisfaction. Support users during change management phases. Produce project reports and ensure regular communication with sponsors and stakeholders. Identify opportunities for continuous improvement and innovation around the ServiceNow platform.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma Bac+5 in computer science, engineering, or equivalent. Minimum 7 years of experience in IT project management, including significant experience on ServiceNow projects. Good knowledge of the ServiceNow platform and its main modules (ITSM, ITOM, HRSD, CSM, SPM, or equivalent). Experience with Agile (Scrum) and/or V-Cycle methodologies. Ability to manage multiple projects in parallel. Excellent communication, coordination, and stakeholder management skills. Analytical mind, organizational skills, and results-oriented.</p><p>Technical skills Project management (planning, budget, risks, governance). ServiceNow: ITSM, ITOM, HRSD, CSM, SPM (depending on projects). Project management tools (Jira, Azure DevOps, MS Project, or equivalent). Agile, Scrum, Kanban methodologies. Good understanding of ITIL processes. Use generative AI tools (ChatGPT, Microsoft Copilot, Now Assist, or equivalents) to improve productivity and the quality of deliverables. Ensure technological watch on AI innovations and their integration into the ServiceNow ecosystem.</p><p>Assets ServiceNow CSA certification. ITIL v4, PMP, Prince2, or Scrum Master certifications. Initial experience with generative AI solutions or ServiceNow AI functionalities (Now Assist) is a plus. Experience in an international or multicultural context. Good level of French and English.</p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">1. L2 Team Management: </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Direct management of Level 2 teams; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Management of workload, capacity, and resource allocation; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Incident dispatch and prioritization </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
; Definition and monitoring of individual and collective objectives; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Support for employees in their career development </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
; Development and monitoring of skills development plans. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">2. Training and Skills Development: </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Creation and monitoring of team training plans; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Development of versatility and functional coverage </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
; Support for the transformation towards a global and cross-functional support model; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Promotion of the use of AI and automation tools in daily activities. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">3. Knowledge Management: </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Enrichment, structuring, and maintenance of the IT HUB knowledge base </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
; Definition of documentation and capitalization standards; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Use of Group tools (ServiceNow, Teams, SharePoint, Copilot) to ensure the dissemination and sustainability of knowledge; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Implementation of a Knowledge-Centered Support approach </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">. 4. Operational Excellence: </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Driving continuous improvement of Level 2 support </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
; Management of Corrective and preventive actions </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Coordination of activities between L2 and L3 teams </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Monitoring of requests for expertise and development escalated to higher-level teams </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">5. Incident management and governance </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Active participation in the processes: Incident Management Problem Management Major Incident Management </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Coordination of inter-team resolution actions </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Facilitation of operational governance bodies with stakeholders </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Identification and escalation of friction points, risks, and improvement needs </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">6. Performance management </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Definition and monitoring of operational KPIs </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Production of dashboards and management reporting </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Analysis of trends, volumes, service quality, and user satisfaction </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Proposal of continuous improvement plans </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">7. Recruitment and onboarding </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Identification of resource needs </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Participation in recruitment processes </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Selection of profiles aligned with Level 2 needs and the Group's strategic directions </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Organization and management of the onboarding of new employees</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Degree: Master's degree in Computer Science, </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
8 years of experience. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Languages: Fluent French and English required </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
. Experience: Significant experience in managing technical teams and providing IT support </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
. Technical Skills: Proficiency in IT service management tools (ServiceNow, SharePoint, Teams, Copilot). </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Soft Skills: Leadership, analytical skills, prioritization, communication.</font></font></p>
<p>Within our Government & Institutions and Trade Facilitation activities, SGS partners with governments around the world to strengthen revenue collection, combat fraud, facilitate legitimate trade and support economic development. Our solutions help customs authorities, tax administrations and ministries of finance tackle some of today's most critical challenges: Illicit trade and smuggling Customs fraud and undervaluation Revenue leakage Counterfeit goods Border security and trade facilitation Digital transformation of customs and tax administrations As governments increasingly seek innovative solutions to protect public revenues and modernize their operations, we are looking for an ambitious professional to help shape the future of our Anti-Fraud business worldwide. The Opportunity This is not a traditional product management role. As Senior Service Development Manager - Tax & Customs Anti-Fraud , you will play a pivotal role in defining, developing and expanding SGS' portfolio of anti-fraud, customs modernization and revenue assurance solutions. You will work at the intersection of: Government transformation Tax and customs administration Trade facilitation Technology-enabled services Business development International public-sector partnerships You will collaborate with senior leaders, government officials, technology providers and commercial teams across multiple regions, with a strong focus on emerging markets and Africa. What You Will Be Doing Drive Global Service Growth Identify emerging market opportunities and develop innovative solutions addressing government challenges. Build compelling business cases and support investment decisions for new products and services. Drive growth initiatives across existing and new international markets. Develop Innovative Government Solutions Support the development and commercialization of services related to: Revenue assurance Customs valuation control Anti-illicit trade initiatives Track & trace solutions Tax stamp programmes Risk management and intelligence solutions Trade facilitation services Customs modernization programmes Digital government platforms Lead Strategic Business Development Support complex opportunities with governments, customs authorities and revenue agencies. Contribute to tender strategies and major international bids. Develop relationships with key public-sector stakeholders and decision makers. Partner with regional commercial teams to accelerate growth opportunities. Influence Global Stakeholders Collaborate with experts across commercial, operational, regulatory and technology functions. Represent SGS at international conferences, government meetings and industry forums. Act as a thought leader on anti-fraud, customs, taxation and trade facilitation topics.</p><p><strong>Desired Candidate Profile</strong></p><p>7+ years of experience in tax, customs, trade facilitation, anti-fraud or government advisory environments. Strong understanding of customs, taxation, border management or revenue assurance ecosystems. Proven experience in driving innovation across products, services, and business models to strengthen unique value proposition Exposure to business development, client engagement, commercial strategy or sales activities. Ability to engage credibly with senior government stakeholders. Experience working across international and multicultural environments. Entrepreneurial mindset with a passion for creating and growing businesses. Highly Desirable Experience in anti-fraud solutions, illicit trade prevention or revenue assurance. Experience with customs modernization, digital government or tax transformation projects. Experience working with public tenders and government procurement processes. Exposure to African markets. French language capabilities. Product development or go-to-market experience.</p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the setup and preparation of ingredients necessary for service. Prepare basic culinary dishes according to technical specifications, recipes, and standards. Assist the Chef de Partie and Demi Chef de Partie in the preparation, plating, and service of dishes. Ensure the quality, presentation, and consistency of the dishes served. Respect product storage, preservation, and rotation procedures. Check the freshness and quality of raw materials used and report any anomalies to your supervisor. Participate in receiving, storing, and properly preserving goods. Keep your workstation, equipment, and utensils clean, organized, and operational. Strictly adhere to HACCP standards, hygiene, food safety, and workplace safety regulations. Contribute to reducing food waste and ensuring the proper management of raw materials. Participate in cleaning and preparing the workstation before, during, and after each service. Collaborate effectively with the entire kitchen team to ensure smooth, fast, and high-quality service. Demonstrate flexibility and be available to be assigned to different sections of the kitchen according to operational needs. Immediately report any malfunctions concerning equipment, products, or working conditions to your supervisor. Perform any other reasonable tasks assigned by the Chef de Partie, Sous-Chef, or Head Chef within the scope of your duties.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training in culinary arts, catering, or hospitality is preferred. Prior experience in a professional kitchen or hotel is an asset. Knowledge of food hygiene and safety regulations is required. Strong organizational skills, meticulousness, and attention to detail are essential. The ability to work quickly and under pressure is crucial. Team spirit and good communication skills are necessary. Punctuality, discipline, and a professional appearance are expected. Motivation, a desire to learn, and a willingness to grow within a team are also required.</font></font></p>