وظائف OA- Mastercard

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><b>Our Purpose</b></span></p><br><br><br><p><i>Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a&nbsp;sustainable&nbsp;economy where everyone can prosper. We support a wide range of digital payments choices, making transactions&nbsp;secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><br><br><br><p><b>Title and Summary</b></p><br><br><br>Senior Customer Technical Services Analyst<br>Overview:<br>Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.<br>We are looking for a Senior Technical Support Analyst who can ensure customer satisfaction by providing a prompt and comprehensive resolution of highly technical issues.The expectation of the position is to understand the suite of Dynamic Yield by Mastercard software offerings in a deep and technical way in order to provide the customer with the technically correct answers that will allow them to effectively use the DY platform on their website.As this role is the heartbeat of the organization, our Technical Support Analystis must have impeccable communication skills, the ability to think creatively on their feet, and articulate technical solutions efficiently to a number of stakeholders. As our product offerings continue to expand, it is also critical that we have team members who are curious by nature and an innate love of learning new technical solutions.<br>Role: <br>- Take ownership of and resolve complex technical issues with a focus on maximizing customer satisfaction.This includes analyzing large datasets using our tools and SOPs.<br>- Provide White gloves support to our Key Premium Customers.<br>- Effectively manage and prioritize incoming tickets through our support portal or calls.<br>- Actively participate in internal initiatives within the support organization.<br>All About You<br>- Excellent verbal and written communication skills in English, French and Arabic<br>- Proven Experience in Payment industry with a focus on core payment.<br>- Any other troubleshooting and problem-solving experience may also apply and be considered as an advantage.<br>- A genuine desire to help customers and ensure their satisfaction with our products and services. Patience, empathy, and professionalism are key traits for success in this role.<br><br><p><b>Corporate Security Responsibility</b></p><br><br><p><br>All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><br><br><ul><li><p>Abide by Mastercard’s security policies and practices;</p><br><br></li><li><p>Ensure the confidentiality and integrity of the information being accessed;</p><br><br></li><li><p>Report any suspected information security violation or breach, and</p><br><br></li><li><p>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</p><br><br></li></ul><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><b>Our Purpose</b></span></p><br><br><br><p><i>Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a&nbsp;sustainable&nbsp;economy where everyone can prosper. We support a wide range of digital payments choices, making transactions&nbsp;secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><br><br><br><p><b>Title and Summary</b></p><br><br><br>Manager, Specialist Sales, Digital Payments<br>■ Overview :<br>This position is responsible for driving the adoption and expansion of digital payment solutions across North West &amp; Francophone Africa (NWFA) Cluster. Working closely with the Account Management Team, the role partners with cross-functional teams across NWFA to articulate product value, influence stakeholders, and accelerate client readiness for implementation. It plays a critical role in driving adoption, enabling successful delivery, and bridging product, client, and regional stakeholders. Primary focus areas include Tokenization (MDES across all use cases, including device tokenization, Click to Pay, and Secure Card on File) and Authentication solutions. This is a hands-on role at the intersection of product, technology, and client delivery.<br>■ Role &amp; Responsibility : <br>1. Product Adoption &amp; Implementation Enablement - Drive the adoption and enablement of Tokenization and Authentication solutions by articulating value propositions, influencing stakeholders, and accelerating client readiness for implementation- Act as a Subject Matter Expert (SME), providing guidance on product capabilities, rules, and technical specifications throughout the solution lifecycle - Work with clients and internal stakeholders to remove adoption barriers and drive actions toward successful implementation - Engage with NWFA teams to align stakeholders, resolve issues, and accelerate rollout progress - Support go-live readiness and post-launch stabilization from a product and solution perspective <br>2. Client Inquiry &amp; Product Expertise - Serve as a key contact for internal and external inquiries on product rules, implementation, and technical topics- Investigate client issues, including root cause analysis and resolution support- Provide best practice recommendations and guidance on solution design - Translate technical and rule-based concepts into clear, actionable insights <br>3. Cross-functional &amp; Regional Coordination- Collaborate with NWFA teams to align on product rollout and expansion, issue resolution, and policy updates- Partner with Account Management, Sales, Product, and Technology teams to support client engagements- Ensure effective communication and alignment across internal and external stakeholders <br>4. Adoption &amp; Customer Experience Improvement - Support initiatives to increase adoption and usage of Tokenization and Authentication solutions in NWFA - Contribute to improving customer experience and simplifying implementation processes- Build trusted relationships with key clients and act as a reliable product advisor<br>5. Product Feedback &amp; Market Insights - Collect and analyze client and market feedback related to product usability and implementation - Identify gaps between product capabilities and market needs - Provide structured insights to regional and global product teams to support product enhancement and localization<br>■ All about you - Required :<br>- Experience in payments, fintech, or financial services (Issuer, Acquirer, PSP, or Card network experience preferred)<br>- Strong understanding of : Payment processing flows - Tokenization architecture - Authentication solutions (e.g., Passkey, 3DS) - Ability to interpret technical documentation, product specifications, and rules accurately - Ability to articulate product value and connect it with client needs and market requirements - Strong analytical and problem - solving skills - Experience working in cross-functional and matrix organizations - Business-level proficiency in English for regional collaboration - Business-level English Preferred - Hands-on experience with tokenization (device, COF) and authentication solutions - Familiarity with APIs, system integration, or PSP/payment gateway architectures - Experience in implementation, client onboarding, or technical support roles - Experience working with card schemes (e.g., Mastercard, Visa) - Ability to manage multiple priorities in a fast-paced environment<br><br><p><b>Corporate Security Responsibility</b></p><br><br><p><br>All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><br><br><ul><li><p>Abide by Mastercard’s security policies and practices;</p><br><br></li><li><p>Ensure the confidentiality and integrity of the information being accessed;</p><br><br></li><li><p>Report any suspected information security violation or breach, and</p><br><br></li><li><p>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</p><br><br></li></ul><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><b>Our Purpose</b></span></p><br><br><br><p><i>Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a&nbsp;sustainable&nbsp;economy where everyone can prosper. We support a wide range of digital payments choices, making transactions&nbsp;secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><br><br><br><p><b>Title and Summary</b></p><br><br><br>Associate Consultant Intern, Winter 2027 – Morocco<br>Why join Mastercard’s internship program?<br>Mastercard's internship program offers more than hands-on work. It provides an opportunity to build skills, expand your network, and make a meaningful impact while working on projects that support business priorities. It provides an opportunity to build skills, expand your network, and make a meaningful impact while working on projects that support business priorities.<br>About the team<br>Mastercard’s Advisors &amp; Consulting Services (A&amp;CS) team helps clients drive impact through data-driven insights, hands-on implementation, and a collaborative, tech-enabled culture. We invest in talent through global engagements, continuous learning, and programs like the Global Ambassadors Program, while fostering purpose through volunteerism, pro-bono work, and innovation that benefits both clients and communities.<br>What you’ll do<br>As an Associate Consultant Intern, you will collaborate within small teams to help some of the world's biggest brands answer and implement solutions for their most challenging strategic questions. You will immediately create meaningful contributions through ownership of deliverables and building external relationships with clients. Focusing on technology and data, you will gain broad exposure to a range of industries, including financial services, retail, restaurants, hospitality, and more.<br>You will:<br>o Work in small teams to support strategic consulting projects across industries<br>o Collaborate with colleagues across different areas of the organization and gain exposure to business development, account management, and product management<br>o Analyze data, identify trends, and help translate insights into recommendations<br>o Create clear and compelling presentations for internal teams and clients <br>o Support problem solving by structuring challenges and exploring solutions <br>o Build an understanding of how consulting engagements are delivered end to end<br>o Participate in volunteer and team building experiences<br>o Gain exposure to our leadership team through networking sessions and speaker series<br>o Begin to build relationships with clients to understand their business needs, seek strategic solutions and guide impactful decisions<br>o Grow by receiving hands-on mentorship from an experienced management team.<br>Specialization Tracks<br>We are looking for passionate and talented professionals who share our vision for helping our customers with their most urgent business needs. We are recruiting five specialization tracks that make up our team. Track placement will indicate the types of projects where you will spend most of your time; however, we encourage and enable working across tracks to allow team members to acquire diverse skills and experiences.<br>1. Strategy &amp; Transformation<br>Guide clients through strategic, tactical, operational, and transformational challenges to enhance performance and operations. Our engagements cover diverse areas, including product development, marketing, customer loyalty, and innovation. Working with clients from various industries, many S&amp;T engagements directly interface with numerous Fortune 500 companies. This role aligns with the practices of traditional management consulting firms.<br>Sampling of questions we help our customers answer:<br>• How can a global financial services institution be successful at entering a hyper competitive new market?<br>• How can a customer improve its operating model to better achieve operational, financial, and strategic goals?<br>2. Marketing<br>Develop strategies and lead implementation of marketing campaigns and engagements; evaluate results to drive performance on behalf of Mastercard’s clients. Provide deep direct marketing expertise across channels, leveraging customer, behavioral and transactional data and defining tangible results to both the client and Mastercard.<br>Sampling of questions we help our clients answer:<br>• How does a fintech client optimize new customer acquisition and existing customers’ life cycle value through effective targeting and communications?<br>• How does a retail client drive foot traffic into store post-covid and/or optimize their ecommerce website to increase basket-size and average spend per customer?<br>• How can a large financial institution best execute a portfolio conversion – for example, after purchasing another issuer’s portfolio – including components like internal and external communications, market launch, and more?<br>What we’re looking for<br>• Undergraduate or accelerated master’s degree with an expected graduation date in spring 2027<br>We recruit for and value the following core competencies:<br>• Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our clients. Proven record of leadership in a work setting and/or through extracurricular activities.<br>• Analytic Excellence: Demonstrates a strong aptitude for structured problem solving, analytical, and quantitative skills. Experience using data analysis or querying tools (e.g., SQL, SAS, Excel or Tableau) is an asset (particularly for Performance Analytics or Business Experimentation tracks).<br>• Business Interest: Clear interest in the world of business, and intuition for the way that companies make decisions.<br>• Rapid Growth: Eagerness to learn quickly, both through Mastercard's structured training curriculum and organic development opportunities.<br>• Teamwork: Willingness to work within small teams to produce outstanding deliverables, with a will to win attitude.<br>• Integrity: Outstanding record of academic achievement. Commitment to Mastercard's values of honesty and integrity with a willingness to embrace and learn from mistakes.<br>• Diverse Perspective: Brings a unique skillset or approach to the table in every client engagement or internal activity.<br>• Communication: Ability to communicate complex ideas effectively. Excellent written and verbal communication skills.<br>As an intern, you'll benefit from<br>• Mentorship and coaching from experienced professionals and leaders<br>• Networking opportunities with fellow interns, employees, and senior leaders<br>• Professional development experiences focused on career growth and skill-building<br>• Exposure to innovative technologies and global business challenges<br>• Volunteer, community engagement, and team-building activities<br>Many of our interns continue building their careers with Mastercard through full-time opportunities, early career programs, or future internships.<br>To participate in our job simulation and experience what it’s like to work as a Consultant at Mastercard visit: <br>https://www.theforage.com/simulations/mastercard/advisors-client-services-xvlw<br><br><p><b>Corporate Security Responsibility</b></p><br><br><p><br>All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><br><br><ul><li><p>Abide by Mastercard’s security policies and practices;</p><br><br></li><li><p>Ensure the confidentiality and integrity of the information being accessed;</p><br><br></li><li><p>Report any suspected information security violation or breach, and</p><br><br></li><li><p>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</p><br><br></li></ul><br><br><br><br><br> </div>