Admin Assistant Jobs
2290 Jobs Found
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting to the Workplace Build and Products team leader responsible for workstation engineering activities, the Microsoft 365 Service Owner will be responsible for:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Actively contribute to the deployment and evolution projects of Microsoft 365 products</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure monitoring and reporting (user storage quotas consumed, incident volume, etc.)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Validate, adapt and implement the group's standards to meet the challenges of our organization</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualify requests for projects or enhancements to Microsoft solutions (monitoring, etc.).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in maintaining the team's document repository: catalog, audio and video driver management, technical operating documentation</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participating in the resolution of complex problems and incidents, defining decision trees</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">to be responsible for managing the lifecycle of Microsoft products</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in defining technical developments, their documentation, recipes and validations.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate technical actions or tests carried out by our subcontractors or the technical workstation specialists at our sites</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the transfer of skills to the support teams</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Take responsibility for the service, and ensure the performance and quality of the documentation.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in expert group communities</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Propose improvements and technical developments based on user feedback</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Candidates should have a Master's degree (or equivalent) and at least 5 years of experience in project management, and will need to demonstrate the following skills and knowledge:</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Microsoft 365 suite expert, priority:</font></font></p><ol><li>Sharepoint, OneDrive, Exchange Online, Office 365</li><li>Office admin center, Power Automate, Power Apps, PowerShell</li><li>Add-ons MS-Projects et Visio</li></ol><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in audio and video drivers related to Teams</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in methods of analysis, incident handling, and problem resolution.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical knowledge base management</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Transferable skills</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of the technologies that make up an information system (infrastructure and application environments)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">ITIL (v4) certification with expertise in Change Management</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Language skills</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">French/English required</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Successful experience in an international industrial context would be an asset</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">An MS-900 certification in Microsoft 365 Fundamentals would be a plus.</font></font></p><p>Know-how:</p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Communication skills</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit and a sense of relationships</font></font></p><p>Forte orientation service client</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Sofitel Casablanca Tour Blanche, a 5-star hotel that combines French luxury with a Moroccan soul and unique joie de vivre. Gastronomy, wellbeing and exceptional views enhance your stay.</p><br><p>With a privileged location near the Old Medina, the business district and the port, your stay is in the beating heart of Casablanca. Our teams are at your service, creating personalised experiences for beautiful memories of your time in Morocco.</p><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><ul><li>Assist the Executive Housekeeper in planning and organizing the housekeeping department, all public areas, guest rooms, laundry and linen.</li><li>Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort.</li><li>Monitor the Housekeeping ambassadors’ performance to ensure that guests receive prompt and courteous service.</li><li>Supervise the ambassadors within the department, and ensure that the correct standards and methods of service are maintained as stated in the Department's Operations Manual.</li><li>Inspect guest rooms in all Housekeeping areas on a regular basis to ensure that the furnishing, facilities and equipment are clean and in good repair, well maintained and replaced or refurbished as required.</li><li>Assist to plan and organize regular departmental training for all ambassadors, especially new ambassadors, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.</li><li>Prepare weekly staffing schedules, monitor ambassador attendance and conduct labour planning to meet with activity in the Hotel so as to maintain cost effectiveness.</li><li>Assist to prepare various monthly reports and submit them to the Executive Housekeeper.</li><li>Ensure that room cleaning productivity is monitored closely and maintained</li><li>Assist the Executive Housekeeper and Assistant Housekeeper in the daily checking of guest rooms and public/Heart of House areas to specified performance standards.</li><li>Maintain an accurate and proper inventory of all stocks, guest supplies, linens etc to prevent pilferage or loss of any nature.</li><li>Ensure that the incidents and procedures of “Lost and Found” properties are properly recorded and stored accordingly.</li><li>Assist the Executive Housekeeper and Assistant Housekeeper in ensuring ambassador development through regular follow ups, taking on board both positive and constructive feedback.</li><li>Doing performance reviews as part of KPI and follow through the actions required for team development.</li><li>Accountable for the proper usage of all equipment and their periodical servicing to ensure efficient working conditions.</li><li>Be engaged in ambassador empowerment by mentoring and coaching key motivated ambassadors.</li><li>Handle or resolve all guest complaints, establish amicable relations with guests of the hotel, looking after their needs and comforts at all times.</li><li>Monitor productivity of the team. Motivate and support them, lead by example, help them to reach targets in place.</li><li>Process timesheets to meet deadlines, ensuring accuracy.</li><li>Openly communicate with ambassadors, ensuring regular briefings occur and all relevant information is passed on. Ensure you give the team feedback.</li><li>Take responsibility to ensure all required tasks are completed accurately and within given time frames. Ensure a concise hand over.</li><li>Ensure required levels of stock are available and order to par levels if necessary.</li><li>Ensure all department equipment and work areas are maintained to a high standard.</li><li>Ensure security of guest rooms and keys.</li><li>Assist with regular stocktaking.</li><li>Liaise with Front Office and Engineering regarding “ready” rooms ensuring guest requirements are met.</li><li>Any other reasonable request within your range of competence as required by your Supervisor or Management.</li></ul><br>Qualifications<br><br><ul><li>Previous Housekeeping management experience, in a similar role is essential.</li><li>Strong operational background with experience in the implementation and management of brand standards</li><li>Sound knowledge of Opera and Microsoft applications.</li><li>Proven experience with cost control including payroll, expenses and forecasting</li><li>Well groomed & articulate in communication.</li><li>Excellent time management, organisational skills and ability to work autonomously</li></ul> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b style="font-size: 11px;">About the location:</b></p>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco s largest and liveliest city, the sweeping views you ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<p> </p> <p> </p> <p><b>Key Activities of this Position:</b></p> <p><b>People Functions:</b></p> <p> Maintain harmonious and professional relationship with all departments and Home Office.</p> <p> Comply with and enforce Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.</p> <p> Must have strong interpersonal skills and be able to relate to all levels of management.</p> <p> Must be able to assist hotel guests with technical requirements and issues.</p> <p> Actively participate in quarterly Regional Systems meetings and shared ideas and best practices.</p> <p> Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred.</p> <p> During Pre-Opening, must be able to lead and control 30-60 vendors / contractors at any one time.</p> <p> During Pre-Opening, must be strong in following up and prioritized tasks for variance vendors, contracts and corporate IST and hotel department heads.</p> <p> Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.</p> <p>Product Functions:</p> <p> Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.</p> <p> Establish and maintain user procedures and hardware familiarization for all systems.</p> <p> Establish and maintain system security procedures consistent with control requirements and corporate policy.</p> <p> Maintain accurate records of system files; software and hardware issues and service requirements.</p> <p> Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application.</p> <p> Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable.</p> <p> Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc).</p> <p> Administer Lotus Notes, connection to global VPN and other communication tools</p> <p> Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.</p> <p> Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database.</p> <p> As required, participate in and lead the co-ordination of new systems acquisitions, corporate initiated major projects and technology implementations.</p> <p> Good knowledge and support for Desktop OS and applications.</p> <p> Provide direct guest support and quality support to function rooms and conference services.</p> <p> Assist the Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process.</p> <p>Profit Functions:</p> <p> Be a business manager. Recommend new applications as requested by hotels to streamline business processes and improve workflow.</p> <p> Negotiate and execute computer and data communications contracts to ensure compliance with their requirements.</p> <p> Implement technology best practices from other Four Seasons properties that are workable.</p> <p> Establish product lifecycle management for hardware/software and 10-year capital planning for technology.</p> <p> Prepare IT operating budgets, IT capital budgets, and able to discuss and present a business case for all IT expenses.</p> <p>New Opening:</p> <p> Must be able to lead and maintain control over 50 vendors/contractors at any one time.</p> <p> Must be strong in following up and prioritize tasks for variance vendors/contractors and hotel department heads.</p> <p> Must be able to provide regular project updates and manage expectations of the hotel Planning Committees, department heads, Corporate IST and executive stakeholders.</p> <p> </p> <p> </p> <p> </p> <p> </p></div></section>
<p>JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p><p>CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><br>Job Description<br>Rattach (e) au responsable de l' quipe Workplace Build and Products en charge des activit s d'ing nierie du poste de travail, le ou la Service Owner Microsoft 365 aura pour missions de:<br>- Contribuer activement aux projets de d ploiement et d' volution des produits Microsoft 365<br>- Assurer le suivi et le reporting (quotas de storage utilisateurs consomm s, volume d'incidents, )<br>- Valider, adapter et d cliner les standards du groupe pour r pondre aux enjeux de notre organisation<br>- Qualifier les demandes de projets ou d' volutions des solutions Microsoft (monitoring, )<br>- Participer au maintien du r f rentiel documentaire de l' quipe : catalogue, gestion des drivers audio et vid o, documentations techniques d'exploitation<br>- Participer la r solution de probl mes et d'incidents complexes, d finition des arbres de d cisions<br>- tre garant de la gestion du cycle de vie des produits Microsoft<br>- Participer la d finition des volutions techniques, de leur documentation, recettes et validations<br>- Coordonner des actions techniques ou de tests r alis es par nos sous traitants ou les r f rents techniques poste de travail de nos sites<br>- Contribuer au transfert de comp tences vers les quipes de support<br>- Prendre en charge la responsabilit du service, tre garant de la performance et qualit de la documentation<br>- Participer aux communaut s d'experts groupe<br>- Proposer des am liorations et volutions techniques en lien avec les remont es des utilisateurs<br>Job Requirements<br>De profil bac+5 avec un minimum de 5 ans d'exp rience en pilotage de projet, le ou la candidate devra mettre en uvre le savoir-faire et les connaissances suivantes :<br>Expert de la suite Microsoft 365, en priorit :<br>1. Sharepoint, OneDrive, Exchange Online, Office 365<br>2. Office admin center, Power Automate, Power Apps, PowerShell<br>3. Add-ons MS-Projects et Visio<br>Ma trise des drivers audio et vid o en lien avec Teams<br>Maitrise des m thodes d'analyse, de traitements des Incidents et de r solution des Probl mes<br>Gestion base de connaissance technique<br>Comp tences transverses<br>Bonnes connaissances des technologies constituant un syst me d'information (infrastructures et environnements applicatifs)<br>Certification ITIL (v4) avec une ma trise du Change Management<br>Comp tences linguistiques Fran ais / Anglais n cessaires<br>Exp rience r ussie dans un contexte international industriel serait un plus<br>Une certification MS-900 Principes de base de Microsoft 365 serait un plus<br>Know-how:<br>Aptitude communiquer<br>Esprit d' quipe et sens de la relation<br>Forte orientation service client<br><br></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.</p><br><br>Job Description<br><br><p><strong>Position Summary</strong></p><br><p>The Senior Administrative Assistant provides comprehensive support to the Vice President of Neuroscience Discovery Research and the Cambridge Research Center (CRC) Site Leader. This role requires a proactive, organized, and professional individual who can manage multiple priorities with discretion and efficiency while helping foster a positive and engaging culture. This position is based on site in our Cambridge Massachusetts location.</p><br><p><strong>Key Responsibilities include, but are not limited to, the following:</strong></p><br><ul><li>Responsible for all administrative functions for <strong>Discovery Research Neuroscience and our Cambridge Research Center</strong> such as:<ul><li>Calendar management, proactively solving conflicts.</li><li>Handling Teams/Zoom and general Telepresence setups and acting as liaison for remote access issues.</li><li>Scheduling travel and processing expense reports.</li><li>Managing correspondence and scheduling couriers as well as preparing FedEx labels and managing shipments.</li><li>Ordering office supplies.</li><li>Processing invoices.</li><li>Meeting/event planning and catering.</li><li>Creating or modifying business documents.</li><li>Preparing presentations from source materials.</li><li>Preparing binders and other large copy requests.</li><li>Requesting publications/articles.</li><li>Onboarding various contracted vendors; and</li></ul></li><li>May provide back-up administrative support to other team staff, as needed.</li><li>Responsible for compliance with applicable Corporate and Divisional policies and procedures. Follows purchasing and requisition procedures, Corporate Security and Privacy Rules, Corporate Branding Guidelines, and Copy Center procedures (if applicable).</li><li>Interact with high-level executives and handles confidential or business-sensitive information.</li><li>May include some support for tracking budget expenditures.</li><li>Coordinates and maintains departmental files, as assigned, in compliance with corporate and government regulations.</li><li>Uses and understands Microsoft Office Suite and other business-specific software, including the Corporate Travel and Expense website and employee performance management systems (as applicable).</li><li>Coordinates new employee office set-ups and onboarding.</li><li>May train/coordinate work for new administrative assistants.</li><li>Operates with general instruction and some supervision.</li><li>Safeguard’s AbbVie confidential information.</li><li>Limited travel may be required.</li></ul><p><strong>Leadership and Interpersonal Skills:</strong></p><br><ul><li>Fully understands assigned tasks and any associated expectations.</li><li>Asks for clarification, as needed.</li><li>Understands deadlines and deliverables; communicates obstacles that prevent completion of deadlines; provides status updates prior to deadlines.</li><li>Demonstrates strong problem-solving skills.</li><li>Accountable and responsible for actions/mistakes.</li><li>Challenges the team to always do better.</li><li>Prioritizes own work, balancing multiple requests for assistance.</li><li>Establishes good working relationships with client areas.</li><li>Builds rapport and trust with others; possesses good listening skills.</li></ul><br>Qualifications<br><br><ul><li>Bachelor of Science degree preferred. </li><li>Some leadership or supervisory experience desired.</li><li>Experience working in pharmaceutical company or CRO strongly preferred.</li><li>7+ years of previous administrative experience supporting executives.</li><li>Must have intermediate-to-advanced knowledge of Microsoft Office Suite, Concur, SharePoint, Visio or OrgPlus and understanding of business processes and requirements.</li><li>“Make it happen” spirit and attitude as well as persistence.</li><li>Learns fast, grasps the “essence,” and can change course quickly, where needed.</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: </p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this roleat the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on manyfactors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. </p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.</p><br></li><li><p>This job is eligible to participate in our short-term incentive programs. </p><br></li></ul><p>Note: No amount of pay is considered to be wages or compensation until such amount isearned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that areallocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolutediscretion, consistent with applicable law. </p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. </p><br><p>US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>
<p><strong>Job Summary</strong> Assistant Manager Revenue & Sales is responsible for managing room inventory, rates, and availability to maximize hotel revenue while ensuring seamless reservation processes and exceptional guest service. This role supports the Director of Revenue in forecasting, reporting, and implementing revenue strategies, while driving customer loyalty and achieving reservations and sales goals.</p><p><strong>Key Responsibilities</strong></p><p><strong>Revenue & Inventory Management</strong></p><ul><li>Manage rooms inventory, rate loading, restrictions, and room authorizations to maximize revenue and ensure straight-line availability.</li><li>Maintain accurate and up-to-date reservation system information at all times.</li><li>Monitor compliance with company promotions, loyalty programs, and eCommerce distribution channels.</li><li>Execute sales and revenue strategies within reservation and sales systems.</li><li>Escalate technical or system-related issues related to reservations or PMS to the appropriate support desk in a timely manner.</li></ul><p><strong>Reporting & Forecasting</strong></p><ul><li>Prepare and distribute daily, weekly, and monthly revenue and reservations reports for Hotel Management and the Director of Revenue.</li><li>Assist the Director of Revenue with weekly and monthly forecasting activities.</li><li>Support the preparation of agendas, presentations, and data analysis for revenue and strategy meetings.</li></ul><p><strong>Reservations & Customer Service</strong></p><ul><li>Process all reservation requests, modifications, and cancellations accurately and efficiently.</li><li>Drive customer loyalty by delivering service excellence throughout every guest interaction.</li><li>Accommodate, document, and follow up on special guest requests.</li><li>Answer guest inquiries regarding room types, rates, hotel facilities, and services.</li><li>Apply effective upselling and sales techniques to maximize revenue opportunities.</li><li>Input, access, and manage data accurately within the reservation system.</li><li>Ensure correct reservation coding, rate application, and room type designation.</li></ul><p><strong>Sales</strong></p><ul><li>Process all reservation requests, modifications, and cancellations accurately and efficiently.</li><li>Drive customer loyalty by delivering service excellence throughout every guest interaction.</li><li>Accommodate, document, and follow up on special guest requests.</li><li>Answer guest inquiries regarding room types, rates, hotel facilities, and services.</li><li>Apply effective upselling and sales techniques to maximize revenue opportunities.</li><li>Input, access, and manage data accurately within the reservation system.</li><li>Ensure correct reservation coding, rate application, and room type designation.</li></ul><p><strong>Training & Collaboration</strong></p><ul><li>Provide regular reservations system and process training for Front Office associates.</li><li>Work closely with Front Office, Sales, and Revenue teams to achieve revenue and reservations objectives.</li><li>Actively solicit and manage reservations-related sales opportunities to meet or exceed sales targets.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications & Skills Required</strong></p><ul><li>Proven experience in Front Office and/or Reservations within a hotel environment.</li><li>Strong sales and revenue optimization skills.</li><li>High level of attention to detail and accuracy.</li><li>Advanced knowledge of Opera PMS.</li><li>Excellent communication and customer service skills.</li><li>Strong analytical and reporting skills</li></ul><p><strong>Preferred</strong></p><ul><li>Experience working with Marsha and Empower Reservations systems.</li><li>Experience with the One Yield RMS (or similar, if no Marriott experience)</li><li>Basic knowledge of MarRFP or similar platforms (e.g., Lanyon).</li><li>Familiarity with One Source and CVENT.</li><li>Previous exposure to revenue management or distribution environments.</li></ul><p><strong>Personal Attributes</strong></p><ul><li>Results-driven with a strong commercial mindset.</li><li>Organized, proactive, and able to manage multiple priorities.</li><li>Team player with the ability to collaborate across departments.</li><li>Guest-focused with a passion for service excellence.</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> </p> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your mission: </font></font></b></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As a supervisor, you ensure the smooth running of the project through the following tasks:</font></font></p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the achievement of qualitative and quantitative objectives</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing a team of customer advisors: coaching, holding regular individual meetings and team meetings, implementing support plans for low performers, administrative management (leave, absences, lateness, etc.)...</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensures the availability of resources and means of production necessary to maintain the flows</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analysis of individual and collective performance indicators to identify areas for improvement and implement corrective actions</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer advisors will be assisted in handling calls if needed.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Alert about problems that could impact production</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensures compliance with the client's processes and quality standards</font></font></li> </ul> <p> </p> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What we offer you</font></font></b> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">At Concentrix, we prioritize the development and well-being of our talent. Here are the benefits we offer to recognize your contribution:</font></font></p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Opportunities for growth, in an ethical and equitable manner</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Opportunities for professional development</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">An attractive compensation package including a periodic performance bonus</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Exceptional employee benefits:</font></font><ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Health insurance</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supplementary pension after one year of seniority in the company and subscription</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reduced-price catering service</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Gym with on-site personal trainer. Access is free (this benefit is valid at locations with a gym).</font></font></li> </ul> </li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Possibility of enrollment in the company crèche (valid at sites that have one) or crèche subsidy</font></font></li> </ul> <p> </p> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The profile of our Game-Changers</font></font></b> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are looking for a talented individual who:</font></font></p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ideally, the candidate will hold a higher education qualification in management.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My command of German and English is perfect.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Must have at least 6 months of experience as a call center manager.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">It possesses analytical capabilities to understand and guide the achievement of objectives</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Has a sense of anticipation and is oriented towards customer satisfaction and solutions</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The ability to identify the difficulties faced by customer advisors and to implement the appropriate support plan.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">He is organized and rigorous</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">He is known for his interpersonal skills.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A sense of listening</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Is comfortable using office software (Word, Excel, PowerPoint)</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Is a source of proposals</font></font></li> </ul> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Leadership and strong managerial skills are qualities required to successfully carry out the mission.</font></font></p></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Under the overall supervision of the AVRR Project Officer and the direct supervision of the National Operation Officer, the Operation Assistant will be in charge of supporting case management and movement operations in the field (specifically through the following duties and responsibilities):</p><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job : <p><strong>As the Billing and Collections Officer, your mission will be to:</strong></p><br><br><br><ul><li>Establish and manage client invoicing in accordance with contracts</li><li>Track payments and handle client follow-ups (phone / email)</li><li>Update tracking spreadsheets and reports</li><li>Coordinate with the accounting department for unpaid item tracking</li><li>Manage and organize administrative documents (filing, archiving, correspondence)</li><li>Participate in improving internal administrative procedures</li></ul> <br> Required profile : <p>Profile sought:</p><br><br><ul><li>Minimum 3 years of experience in a similar role</li><li>Good command of office tools, especially Excel</li><li>Sense of organization, rigor, and autonomy</li><li>Good interpersonal and communication skills</li></ul> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Result of Service<br>Provision of emergency aircraft crash, rescue, and firefighting (ARFF) services at MINURSO airfields and landing sites to ensure adequate emergency response coverage, support safe flight operations throughout the Mission's area of responsibility, and address the existing capability gap in the provision of these essential services.<br> Work Location<br>Laayoune<br> Expected duration<br>6 months<br> Duties and Responsibilities<br>Under the overall supervision of the Chief Technical Compliance and Quality Assurance and within the Airfields and Air Terminal Cell, the Air Operations Assistant Aviation Fire Marshal is responsible for planning, coordinating, supervising, and monitoring aviation firefighting and rescue services to ensure the safe conduct of all aviation operations throughout the Mission area. The incumbent will ensure that aviation firefighting resources, equipment, and emergency response arrangements remain operationally ready and compliant with United Nations Aviation Standards and ICAO Standards and Recommended Practices (SARPs). Within the delegated authority, the Air operation Assistant (Aviation Fire Marshal) will carry out the following duties but not limited to the following: • Manage and supervise Aircraft Rescue and Firefighting (ARFF) operations at MINURSO operational airfields, helipads, and temporary landing sites. • Assists with the coordination of the provision of reliable, cost effective and efficient emergency crash and rescue (ECR) support (including ground handling support) to the air operations activities of MINURSO. • Maintain an effective and fully operational aviation firefighting capability throughout the Mission. • Verifies that airfields/air terminals and landing sites are equipped for UN air operations in accordance with the requirements of the DFS Aviation Manual and UN AVSTADS with specific emphasis on ECR equipment • Conduct regular inspections of firefighting facilities and equipment to ensure serviceability and compliance with applicable standards. • Ensure continuous operational readiness of firefighting vehicles, rescue equipment, firefighting agents, communication systems, and personal protective equipment. • Assist in the Development, revision, and implementation of aviation firefighting Standard Operating Procedures (SOPs), and contingency procedures. • Plan, coordinate, and conduct emergency response exercises, aircraft accident simulations, and live firefighting drills involving aviation personnel, and other Mission stakeholders. • Provide technical guidance on aircraft rescue, firefighting techniques, aviation fuel fire hazards, hazardous materials (HAZMAT), and aircraft incident management. • Conduct fire safety inspections and fire risk assessments of aviation facilities, fuel storage installations, and operational sites. • Assists with the development of technical specifications for ECR goods and services, provides inputs to the responses to bids and technical evaluations to ensure that vendor's proposals meet technical requirements. • Monitors that appropriate ECR reference documents are current, readily available and accessible to all aircrew members and aviation personnel. • Provides inputs in the development of the standard operating procedures for the related aviation processes. • Provides inputs in the development of budget proposals for the mission's ECR requirements. • Provides inputs for the preparation of operational plans, performance reports, and responses to internal and external audit observations. • Assist with the Coordination routine (regular passenger/cargo, logistics resupply) flights, special(casualty and medical evacuation, VIP) flights and military operational flights in accordance with Standard Operating Procedures (SOPs), UN directives, Department of Field Support (DFS) Aviation Manual, UN Aviation Standards (UN AVSTADS), UN Aviation Safety Manual, ICAO standards and recommended practices and the host country's Aeronautical Information Publications (AIPs). • Assists with the coordination of the integrated search and rescue operations for UN air assets and other aircraft upon request. • Assists with the coordination of diplomatic over flight/landing clearances, ground handling support and hotel accommodation/meal/transportation arrangements for aircrews. • Assists in conducting internal audits in accordance with the approved unit's/section's Internal Audit Program and Internal Audit Plan. • Assists in conducting random checks and inspections of civilian air operators. • Maintain records of inspections, equipment maintenance, emergency drills, and operational readiness. • Advise the Chief Aviation Officer/or Chief Technical Compliance on improvements to aviation emergency response capability and fire safety programmes. • Perform any other operational or administrative delegated duties as per the requirement.<br> Qualifications/special skills<br>High school diploma is required. A minimum of six (6) years of progressively responsible experience in air transport ECR operations, including active participation in aviation rescue operations or related aviation safety experience, and Fighting Authority is required. Experience in firefighting techniques, firefighting vehicles, conducting aviation emergency exercises and managing firefighting equipment and resources is required. Experience in Aviation firefighting (rotary-wing and fixed-wing) aircraft operations is required. Experience in at least two of the following fields directly related to: air transport operations or/ airfields management or/ Quality Assurance or/Resources management or /contract management for air transport services is highly desirable. Experience in the use of ICAO standards and recommended practices is desirable Previous experience in United Nations peacekeeping operations or other international organizations and working in remote, austere, desert, or conflict affected environments is desirable. A vocational training certificate in Aircraft Rescue and Fire Fighting, or crash Fire rescue, or Aviation Emergency Crash and Rescue from a Fire Brigade or Training Centre or National Fire is required. Training in the Aviation safety and quality management is desirable. Training as an aviation internal auditor is desirable. Training as a Fire Fighter vehicle operator in fire and rescue, dangerous goods and basic first aid is desirable. Training and certification as a Commercial Pilot, or a Flight Operations Officer/Flight Dispatcher, or an Aircraft Maintenance Technician, or a Ground Operations Officer, or an equivalent military qualification is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in oral and written English is required. Knowledge of French language is desirable.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job : <p>As part of its development, our client is looking for a Security Officer to strengthen its on-site security system.</p><br><br><p><strong>YOUR MISSIONS</strong><br>Reporting to the Site Security Manager (RSS), you will perform the following tasks:<br> Ensure the protection of people, property, and information.<br> Monitor and control the activities of Security service providers on the site.<br> Operate, configure, and maintain video surveillance systems, IP cameras, and access control systems.<br> Supervise low-current networks associated with Security equipment, diagnose malfunctions, and manage service provider interventions.<br> Maintain the badge office; process requests and complaints from HR and other departments.<br> Contribute to controlling the correct application of Security rules and procedures.<br> Participate in promoting a Security culture on the site.</p><br><br><br> <br> <br> Required profile : <p><strong>PROFILE WANTED</strong><br>Technical skills:<br> Technical training in electronic security, networks, or electrical engineering.<br> Experience in video surveillance, IP cameras, and access control.<br> Good command of low-current networks / cold network.<br> Skills in installation, configuration, maintenance, and diagnosis of electronic security systems.<br> Knowledge of video supervision and access control software.<br> Ability to analyze technical incidents and follow up with service providers.</p><br><br><p>Experience:<br> At least 3 years or more of experience in law enforcement (or similar professional experience).</p><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: Main Responsibilities: Ensure the efficient management of the assigned Food & Beverage outlet as an independent profit center. Control all costs and propose measures to control them. Ensure strict adherence to the department's operating budget. Ensure that minimum operational standards are met to achieve the service level defined in the Department's Operations Manual. Monitor service quality and food and beverage standards within the outlet. Work closely with the Executive Chef to implement necessary corrective actions. Handle customer complaints, requests, and inquiries regarding food, beverages, and service. Develop and maintain a strong relationship with customers to ensure their satisfaction and loyalty. Oversee the preparation and updating of all Department Operations Manuals. Ensure that all Food & Beverage Department forms and reports are submitted according to established procedures. Lead daily operational briefings with Assistant Managers, Supervisors, and staff. Exemplify Sofitel Values and Brand Standards, and be an ambassador for presentation and hygiene rules. Implement directives, policies, and procedures in accordance with Sofitel standards and requirements. Apply Sofitel Food & Beverage rituals. Train and develop team members so they can work independently within their respective areas of responsibility. Delegate responsibilities to staff and regularly evaluate their performance. Conduct annual performance reviews. Conduct quarterly, semi-annual, and annual inventories of operating equipment. Perform any other reasonable tasks assigned by the Food & Beverage Manager. Other responsibilities: Actively contribute to building a high-performing team of Heartists by focusing on their well-being, safety, and professional development. Foster and maintain positive working relationships among colleagues and with other hotel departments. Ensure all Heartists report to work on time, wearing the regulation uniform and name badge, while adhering to the hotel and department's high standards of personal presentation and hygiene. Ensure all Heartists consistently provide warm, courteous, and professional service. Participate in Heartist training to ensure they have the necessary skills to perform their duties with maximum efficiency and productivity.Supervise department staff and ensure adherence to the service methods and standards defined in the Hotel and Department Operations Manuals. Ensure familiarity with the Heartist's Handbook, understanding and compliance with hotel rules and regulations, including procedures related to fire safety, hygiene, health, and workplace safety. Proactively respond to changes within the department based on industry, company, or hotel needs, and communicate the corresponding action plan to management. Demonstrate flexibility and accept any reasonable assignment or responsibility within their competence, including temporary reassignment to another department or area if operational needs or customer service requirements so demand. Ensure that schedules are posted and that attendance sheets are submitted on time. Guarantee fair and consistent treatment of all Heartists, in accordance with their terms of employment, local legislation, and company and hotel policies and procedures.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The following knowledge, skills, and abilities are required: Keen attention to detail, with particular focus on the hotel's style and aesthetics. Excellent oral and written communication skills. Ability to attract dynamic new talent aligned with the department's and hotel's vision. University degree or equivalent in hospitality, catering, or a related field. Minimum of two years of experience in a similar role. Fluency in English, Arabic, and French.</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The incumbent is responsible for administrative tasks related to their department such as administrative filing, data entry operations, archiving, etc. They also ensure the application of purchasing procedures established by their manager for all products necessary for the functioning and operations of the hotel, under the most advantageous conditions.</p><p>Summary of Responsibilities:</p><p>Reporting to the Purchasing Director, the essential responsibilities and functions of the position include, but are not limited to:</p><ul><li>Assisting their manager in the proper execution of delivery conditions in good collaboration with the specific operational stakeholders;</li><li>Maintaining updated invoicing archives (order, receipt, invoice);</li><li>Gathering and classifying documentation for each supplier according to procedures;</li><li>Assisting with the reception and control of goods entering the hotel;</li><li>Assisting with the quantity control of delivered products;</li><li>Contributing to the quality and hygiene of all incoming products;</li><li>Managing the administrative follow-up of the department (filing, archiving, etc.)</li><li>Other tasks as assigned.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Previous experience required;</li><li>Knowledge of Microsoft Windows applications an asset;</li><li>Excellent interpersonal and problem-solving skills;</li><li>Particularly responsible and reliable;</li><li>Ability to work effectively under pressure in a fast-paced environment;</li><li>Ability to work in a team;</li></ul><p></p></section>
<p><b>Description</b></p><p><b>Position at SEWS CABIND MAROC</b></p><p><br></p><p>Multinational automotive equipment company </p><p><br></p><p><p><strong>Desired Candidate Profile</strong></p><h2>For Nurses:</h2><p>Bac +2 in Health Assistant or General Nurse training. Previous experience in occupational health would be an asset. Good listening skills, rigor, and team spirit.</p><h2>For Part-time Occupational Health Doctor:</h2><p>Doctorate in Occupational Medicine. Experience in occupational medicine appreciated. Good interpersonal skills and ability to prevent professional risks.</p><p>Whether you are a recent graduate or an experienced professional, we are looking for committed, rigorous profiles ready to take on new challenges in a dynamic environment.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br>
Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br>
This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br>
<strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry.
</p><br><br>
<br> Job : <p><u><strong>Job purpose:</strong></u></p><br><br><p>To act as the main contact for customers/Agents/GSAs regarding questions about products and services, complaints, flight alerts, and disruptions across the entire network.</p><br><br><p>Helps monitor systems, finds and solves problems, and supports action plans to increase sales and improve customer experience, making sure productivity meets set goals and follows company policies and procedures.</p><br><br><br><p><u><strong>Key Result Responsibilities:</strong></u></p><br><br><ul><li>Acts as the first contact for customers/travel agents/GSAs for questions, information, different types of requests, complaints, etc., ensuring all communication and information shared follow Company standards.</li><li>Supports the Contact Center teams by answering questions from different channels like: calls, website, email, social media, online chat, and messaging apps.</li><li>Understands customers'/travel agents' needs and guides them correctly, ensuring their issues are resolved quickly and satisfactorily. Follows up with customers/travel agents and internal departments as needed.</li><li>Provides correct information about products and services, including policies, tickets, reservations, extra services, and onboard products and services.</li><li>Helps handle special class bookings for FAM trips, barter tickets, incentives, and complimentary tickets according to agreed policies and procedures. Works with all involved parties to get necessary approvals.</li><li>Supports travel agents with system-related matters, including activating/deactivating accounts, creating users, resetting passwords, etc. Works with relevant parties and reports any issues when needed.</li><li>Helps handle cases of delayed, cancelled, or disrupted flights in a timely and professional manner regarding connection inquiries, availability of alternative flights, and hotel accommodation for long layovers. Coordinates with Operations/Dispatch for necessary changes and approvals.</li><li>Helps send flight disruption alerts and notifications to customers and all involved parties using SMS and email alerts. Fixes misconnections in case of cancellations, delays, and early departures by coordinating with Operations/Transfer Desk.</li><li>Builds/maintains effective and good relationships with other departments and stakeholders to ensure their support when needed.</li><li>Stays updated with market trends in sales and customer service. Conducts customer surveys as needed and suggests improvements to boost performance and enhance customer experience.</li><li>Performs any additional responsibilities as advised by the Supervisor/Line Manager. </li></ul> <br> Required profile : <p><u><strong>Qualifications:</strong></u></p><br><br><ul><li>High School/Diploma or equivalent; Bachelor's degree in a related field is preferred.</li><li>Can use technology systems and tools; skilled in Microsoft Office.</li><li>Fluent in English, French & Arabic Languages.</li></ul><p><u><strong>Work experience:</strong></u></p><br><br><ul><li>2+ years of related work experience in a similar customer service or support role in any service industry, preferably in aviation.</li><li>Has effective communication skills.</li><li>Is cost-aware, has effective persuasion and problem-solving skills.</li><li>Uses technical expertise and interpersonal skills to carry out new initiatives and achieve goals.</li><li>Can understand customer needs and guide them to the right channel.</li><li>Can identify problems and react quickly to different situations like angry customers, complaints, and special requests.</li><li>Able to work long hours and under pressure.</li><li>Shows the ability to contribute and successfully achieve business strategy and set KPIs.</li></ul> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job : <p>Welcome customers with courtesy and professionalism.<br>Process payments (cash, checks, bank cards, transfers).<br>Issue invoices and payment receipts.<br>Manage the opening, closing, and reconciliation of the cash register.<br>Make bank deposits according to current procedures.<br>Participate in file control and administrative follow-up related to cash operations.<br>Ensure the reliability of operations and compliance with internal procedures.</p><br><br> <br> Required profile : <p>Associate's degree (Bac+2) in Accounting, Management, or equivalent.<br>Previous experience in a similar role is desired.<br>Proficiency in office tools and management software.<br>Rigor, honesty, and organizational skills.<br>Good interpersonal skills and customer service orientation.</p><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job : <p>- Management of meeting rooms (availability, dossier binding, document preparation)<br>- Ordering and managing consumables (stationery, coffee, meal trays for meetings/committees)<br>- Printing, photocopying, binding, and finishing documents for teams<br>- Stock management and relations with suppliers/service providers (errands, couriers, maintenance)<br>- Logistics support during internal events (room setup, equipment)<br>- Tracking intervention requests (technical, maintenance, premises security)<br>- Receiving and distributing internal/external mail<br>- Occasionally, supporting reception teams in case of absence<br> </p><br><br> <br> <br> Required profile : <p>- Minimum Bac+2 (Associate's degree) in any business discipline<br>- 3 years of professional experience, ideally in executive assistant roles<br>- Fluent French strongly desired<br>- Organized, Autonomous, and Versatile<br>- Good Interpersonal skills, Punctual/Regular attendance, and Serious/Reliable<br>- Ability to handle repetitive tasks with rigor and discretion</p><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Supports the Plant Manager and Departments with administrative and organizational matters Handles ad-hoc requests from the Plant Manager and Departments Managers Organizes travel arrangements Manages emails and written correspondence Handles phone calls and inquiries Organizes and maintains calendars and appointments and others</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>University degree in Business Administration, Management, or a related field Proven initial experience in a similar position Fluent in French and English</p><p></p></section>
<p>The Sofitel Tamuda Bay Beach & Spa is recruiting an Assistant/Coordinator QHSE. You will be responsible for participating in the deployment and monitoring of Quality, Hygiene, Safety, and Environment (QHSE) standards within the establishment.</p><p><strong>Main Responsibilities</strong></p><ul><li>Participate in the monitoring of QHSE procedures.</li><li>Ensure the follow-up of internal controls and audits.</li><li>Contribute to compliance with hygiene and safety standards.</li><li>Participate in team awareness and training.</li><li>Monitor corrective and preventive actions.</li><li>Participate in the analysis of incidents and non-conformities.</li><li>Ensure QHSE documentation follow-up.</li><li>Contribute to continuous improvement initiatives.</li><li>Collaborate with the hotel's various departments.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Profile</strong></p><ul><li>Training in QHSE, Quality, Hygiene, Safety, or a similar field.</li><li>First experience in a hotel environment is appreciated.</li><li>Rigor and organizational skills.</li><li>Analytical mindset.</li><li>Good interpersonal skills and ability to raise team awareness.</li></ul>