Admin Assistant Jobs
2332 Jobs Found
<h2 class="h5">Job description</h2>
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<span></span><p>CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.</p><br>
<p>We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.</p><br>
<p>At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. </p><br><p><strong><span>VOTRE RÔLE</span></strong></p><br> <p><span>En tant que Responsable Crédit et Recouvrement, vous pilotez la politique de crédit et les activités de recouvrement afin de maîtriser le risque client, sécuriser les encours et optimiser le cash-flow de l’entreprise. Vous supervisez l’évaluation de la solvabilité des clients, le suivi des créances, la gestion des litiges et des contentieux, ainsi que le reporting associé.</span></p><br>
<p><span>Vous travaillez en étroite collaboration avec les équipes commerciales, opérationnelles et financières afin de garantir le respect de la politique crédit du Groupe et d’améliorer la performance financière de l’entreprise. Vous assurez également le management, le développement et la montée en compétence de l’équipe Crédit et Recouvrement.</span></p><br> <p><strong><span>CE QUE VOUS ALLEZ FAIRE</span></strong></p><br>
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<li><span>Superviser les ouvertures de comptes clients et veiller à la mise à jour des données relatives à ces clients dans le système, en concertation avec les Managers Produits et Fonctions ainsi que le Country Manager.</span></li>
<li><span>Piloter le blocage et le déblocage des comptes clients dans le système d'information conformément à la politique crédit du Groupe CEVA.</span></li>
<li><span>Superviser et coordonner les actions de relance clients (relevés de comptes, relances téléphoniques, courriers de relance, visites clients, etc.).</span></li>
<li><span>Coordonner avec les différentes parties prenantes (Managers Produits et Fonctions, Responsables Administratifs, équipe commerciale, responsable d’exploitation, agent de remise documentaire, etc.) le suivi des comptes en souffrance et les actions de recouvrement associées.</span></li>
<li><span>Établir et présenter trimestriellement la liste des créances irrécouvrables aux Managers Produits et Fonctions et au Country Manager afin de statuer sur les actions contentieuses à engager.</span></li>
<li><span>Superviser l’ouverture et le suivi des dossiers de litiges.</span></li>
<li><span>Veiller à la mise à jour régulière de la balance âgée commentée et coordonner les actions de recouvrement à entreprendre avec les Managers Produits et Fonctions ainsi que l’équipe commerciale.</span></li>
<li><span>Élaborer et communiquer les reportings mensuels de recouvrement aux responsables d’agences, au responsable commercial et à la Direction Générale.</span></li>
<li><span>Veiller à la transmission complète et dans les délais des dossiers de facturation aux clients.</span></li>
<li><span>Participer et contribuer à l’étude de solvabilité des clients avant la mise en place des contrats commerciaux.</span></li>
<li><span>S’assurer, en coordination avec l’équipe comptable, que les encaissements sont correctement et rapidement lettrés avec les factures concernées.</span></li>
<li><span>Contribuer activement aux travaux de comptabilité clients, notamment la revue du lettrage et le calcul des provisions pour dépréciation des créances.</span></li>
<li><span>Veiller au respect des normes de qualité en vigueur et alerter en cas de détection d’une situation à risque.</span></li>
<li><span>Garantir l’application des procédures HSE (Hygiène, Sécurité, Environnement) en vigueur au sein de l’entreprise.</span></li>
<li><span>Assurer le signalement et le suivi des anomalies, incidents et situations à risque auprès des parties concernées.</span></li>
<li><span>Veiller à la mise en œuvre et au respect des règles HSE par l’ensemble des collaborateurs de l’équipe.</span></li>
<li><span>Superviser le suivi des incidents et collaborer avec le service HSE à la mise en place des actions correctives et préventives nécessaires.</span></li>
<li><span>Manager l’équipe Crédit et Recouvrement, en assurant le recrutement, la formation, le développement des compétences, la motivation et l’évaluation des performances.</span></li>
<li><span>Réaliser toute autre mission confiée par la hiérarchie dans le cadre de ses responsabilités.</span></li>
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<p><strong><span>CE QUE NOUS CHERCHONS</span></strong></p><br>
<ul>
<li><span>Master en Finance, Comptabilité, Gestion, Administration des Affaires ou discipline équivalente.</span></li>
<li><span>Minimum 8 ans d’expérience en crédit management et recouvrement.</span></li>
<li><span>Expérience confirmée dans les secteurs du transport, de la logistique.</span></li>
<li><span>Expérience au sein d’un environnement multinational fortement souhaitée.</span></li>
<li><span>Expérience réussie en management et développement d’équipes.</span></li>
<li><span>Maîtrise des dispositions légales et réglementaires relatives au crédit, au recouvrement amiable et judiciaire ainsi qu'à la gestion des contentieux.</span></li>
<li><span>Très bonne maîtrise d’Excel, des outils de reporting et des systèmes ERP, notamment SAP et JD Edwards / Oracle.</span></li>
<li><span>Langues : Maîtrise courante du français, de l'anglais et de l'arabe, à l'écrit comme à l'oral.</span></li>
<li><span>Leadership et management d’équipe.</span></li>
<li><span>Communication et négociation.</span></li>
<li><span>Analyse et résolution de problèmes.</span></li>
<li><span>Orientation résultats et gestion des priorités.</span></li>
<li><span>Rigueur, autonomie et proactivité.</span></li>
</ul> <p><strong><span>CE QUE CEVA VOUS OFFRE</span></strong></p><br> <p><span>Un environnement de travail stimulant au sein d'une entreprise internationale de logistique reconnue.</span></p><br>
<p><span>Des opportunités d'évolution professionnelle et de développement des compétences dans un secteur en constante évolution.</span></p><br>
<p><span>Un cadre de travail inclusif et respectueux de la diversité, favorisant la collaboration entre talents aux profils variés.</span></p><br> <p><strong><span>À PROPOS DE DEMAIN</span></strong></p><br> <p><span>Nous valorisons votre développement professionnel et personnel. C'est pourquoi nous partageons de nombreuses opportunités de carrière pour que vous puissiez vous épanouir au sein de CEVA. Rejoignez CEVA pour une carrière ambitieuse. </span></p><br>
<p>Our Organization is an equal opportunity employer. It is company policy that there shall be no discrimination against any employee or applicant on the basis of race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability and/or age (as prescribed by law).</p><br>
<p>Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.</p><br>
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<p><strong>1. Contribution to the deployment of the recruitment process</strong></p><p>Assist managers in formalizing recruitment needs (DAR, job descriptions, profiles sought).</p><p>Participate in the drafting and dissemination of job offers.</p><p>Ensure sourcing and pre-selection of candidates.</p><p>Organize and conduct initial recruitment interviews.</p><p>Participate in candidate evaluation and coordination of recruitment process steps.</p><p>Ensure administrative follow-up and reporting of recruitments.</p><p><strong>2. Contribution to the deployment and monitoring of the training plan</strong></p><p>Participate in the identification of training needs in conjunction with managers and the results of annual interviews.</p><p>Contribute to the development and implementation of the annual training plan.</p><p>Organize training actions (logistics, relations with organizations).</p><p>Ensure follow-up of training in the HRIS and produce associated reports.</p><p><strong>3. Skills development and performance management</strong></p><p>Participate in the implementation of skills development schemes.</p><p>Contribute to the design and implementation of training and development programs.</p><p>Ensure follow-up of actions resulting from performance evaluation campaigns.</p><p><strong>4. Follow-up of OFPPT reimbursement files</strong></p><p>Compile and ensure follow-up of reimbursement files related to training actions.</p><p>Ensure the administrative and regulatory compliance of the files.</p><p>Ensure coordination with training organizations and relevant internal departments.</p><p>Ensure follow-up of reimbursements and supporting documents.</p><p><strong>5. Participation in HR projects</strong></p><p>Contribute to the deployment of cross-functional HR projects: HR digitalization, employer branding, quality of life at work, etc.</p><p>Participate in the preparation of materials, coordination, and follow-up of project-related actions.</p><p><strong>6. Organization of HR events</strong></p><p>Participate in the organization of internal HR events.</p><p>Coordinate logistics and service providers.</p><p>Contribute to the implementation of events at the Casablanca and Rabat sites.</p><p><strong>Desired Candidate Profile</strong></p><p>Good knowledge of HR processes (recruitment, training, talent management).</p><p>Proficiency in office tools and HRIS.</p><p>Analytical and synthesis skills.</p><p>Organization and prioritization skills.</p><p>Good interpersonal skills and service orientation.</p><p>Rigor and organizational skills</p><p>Proactivity and autonomy</p><p>Ability to work cross-functionally with managers</p><p>Discretion and confidentiality</p>
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Job : <p>NOVEC's Human Capital Department is looking for an intern for a period of 2 to 3 months.</p><br><br><p><u>Missions:</u></p><br><br><ul><li>Participation in recruitment activities (sourcing, pre-selection, interview scheduling, candidate tracking),</li><li>Support for personnel administration (management of employee files, filing, administrative follow-up, updating HR databases),</li><li>Participation in the department's various HR missions and projects.</li></ul> <br> <br> Required profile : <ul><li>Bachelor's degree or Master's degree in Human Resources, Business Administration, Management, or equivalent,</li><li>Rigor, organizational skills, discretion, and good interpersonal skills.</li></ul> <br><br> </div>
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<br> Company culture : <p><strong>Cnexia</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency.
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<br> Job : <p>Position:</p><br><br><ul><li>Adapt the group's communication plan to the site level in close collaboration with the Communication Manager.</li><li>Ensure the development of various internal and external communication materials via Graphic Designers (guides, welcome booklets, brochures, posters, information and awareness materials, integration kits, various internal and external event materials, etc.).</li><li>Update the group's website content and the digital content of social networks.</li><li>Moderate and manage the group's social media pages.</li><li>Take charge of the organization and ensure the smooth running of all internal and external events (Annual parties, marketing calendar events, Celebrations of all kinds).</li><li>Participate in the creation of the editorial calendar in collaboration with the Manager and ensure its implementation.</li><li>Work in a project mode with all stakeholders for the realization of all communication actions planned in the initial schedule.</li><li>Animate the site's life through enjoyable and creative actions ensuring a good working environment and a high level of employee motivation.</li><li>Aim through all communication actions to create and maintain an excellent company image both internally and externally.</li><li>Project Management.</li><li>Event Management.</li><li>Development and deployment of communication strategy and plan - online and offline.</li><li>Good knowledge/mastery of communication channels - Digital and offline.</li><li>Competitive intelligence.</li><li>Reporting and KPI measurement.</li><li>Content Creation - Commercial & Corporate.</li><li>Social Media Management.</li></ul> <br> Required profile : <ul><li>A Diploma in Communication/Marketing/Business.</li><li>A minimum of 2 years of experience in a similar role, ideally in the call center environment.</li><li>-Good interpersonal skills and abilities in animation and event management.</li><li>Knowledge of intelligence and information research techniques.</li><li>Good experience in the strategic use of social media.</li><li>Advanced proficiency in IT tools; the Office suite and Adobe.</li><li>Excellent written and oral communication skills in French and English.</li><li>Sense of creativity.</li><li>Mastery of animation techniques.</li><li>Organizational skills and ability to propose solutions. </li></ul> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: Within the Shared Service Center, you will be responsible for supervising and coordinating the team's activities. You will play a crucial role in maintaining operational efficiency and continuously improving processes. You will oversee the invoicing and collections activity for our client, Coface France, ensuring the compliance, timeliness, and quality of invoices issued. You will also plan skills development initiatives, analyze key financial indicators (monitoring receipts, payment delays, disputes, and doubtful debts), provide on-site support for complex tasks, report information and anomalies internally, to the EIC (Enterprise Information Center), and to clients, and process administrative requests from colleagues. You will be responsible for the qualitative management of the activity and for ensuring that quality objectives are met by implementing targeted preventive and corrective actions. Manage, motivate, and train the team, including new recruits. Set and monitor individual and team objectives. Handle the administrative tasks for the team (scheduling, absenteeism, leave). Participate in initiatives to improve social indicators (attrition, absenteeism). Actively participate in the preparation of client committees. Monitor and determine initial and ongoing training needs.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >University degree in insurance, finance, economics or a related field.</font></font></li><li><font dir="auto" ><font dir="auto" >Managerial experience in team management.</font></font></li><li><font dir="auto" ><font dir="auto" >Prior experience in credit insurance, business insurance or a similar position is an asset.</font></font></li><li><font dir="auto" ><font dir="auto" >Good analytical and negotiation skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent written and oral communication skills (French).</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to work independently and as part of a team.</font></font></li><li><font dir="auto" ><font dir="auto" >Interpersonal skills, professionalism and a collaborative spirit</font></font></li><li><font dir="auto" ><font dir="auto" >Attention to detail and results orientation.</font></font></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Within the Shared Service Center, you will be responsible for supervising and coordinating the team's activities. You will play a crucial role in maintaining operational efficiency and continuously improving processes. Your responsibilities will include supervising billing and collections activities for our client, Coface France, ensuring the compliance, timeliness, and quality of invoices issued; planning skills development initiatives; analyzing key financial indicators, including monitoring receipts, payment delays, disputes, and doubtful debts; providing on-site support for complex tasks; reporting information and anomalies internally, to the EIC (Enterprise Information Center), and to clients; processing administrative requests from colleagues; and ensuring the qualitative management of the activity. You will be responsible for meeting quality objectives by implementing targeted preventive and corrective actions. Manage, motivate, and train the team, including new recruits. Set and monitor individual and team objectives. Handle the administrative tasks for the team (scheduling, absenteeism, leave). Participate in initiatives to improve social indicators (attrition, absenteeism). Actively participate in the preparation of client committees. Monitor and determine initial and ongoing training needs.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Qualifications</font></font></h2><p><font dir="auto" ><font dir="auto" >University degree in insurance, finance, economics, or a related field. Managerial experience in team management. Prior experience in credit insurance, corporate insurance, or a similar role is an asset. Strong analytical and negotiation skills. Excellent written and oral communication skills (French). Ability to work independently and as part of a team. Strong interpersonal skills, professionalism, and a collaborative approach. Attention to detail and results-oriented.</font></font></p><p></p></section>
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<span>Paid Media Specialist (Google Ads, Meta Ads & Performance Marketing) – Remote Job Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours Reports To: Marketing Director / Head of Growth About the Role At Pavago, one of our clients is hiring a results-driven Paid Media Specialist to own paid advertising strategy, campaign execution, and performance optimization across Google Ads, Meta Ads, and other digital advertising platforms.<br> This is not a campaign monitoring role.<br> You’ll be responsible for: Paid media strategy and execution Lead generation and customer acquisition Campaign optimization Budget management Landing page performance Data analysis and reporting You’ll work closely with marketing leadership to drive measurable business growth through continuous testing, optimization, and data-driven decision-making.<br> If you think in terms of CPL, CPA, ROAS, conversion rates, and revenue growth , this role is a strong fit.<br> What You’ll Own Google Ads Management Plan, launch, and optimize campaigns across: Google Search Display Performance Max (PMax) Local Services Ads (LSA) Manage: Keyword research Match types Negative keywords Bid strategies Ad copy Monitor budgets, pacing, and campaign performance daily.<br> Identify opportunities to improve efficiency and scale successful campaigns.<br> Meta Ads Management Build and optimize campaigns across: Facebook Instagram Manage campaigns across: Brand awareness Lead generation Remarketing Build and optimize: Custom audiences Lookalike audiences Retargeting campaigns Collaborate with creative teams to improve ad copy, images, videos, and creative performance.<br> Landing Pages & Conversion Optimization Work with landing page platforms such as: Unbounce Instapage Similar tools Conduct A/B testing on: Headlines CTAs Forms Layouts Improve landing page conversion rates through continuous optimization.<br> Performance Analysis & Reporting Build weekly and monthly performance reports.<br> Monitor and report on: Cost Per Lead (CPL) Cost Per Acquisition (CPA) Return on Ad Spend (ROAS) Conversion Rate Click-Through Rate (CTR) Identify trends, opportunities, and performance issues early.<br> Present actionable recommendations backed by campaign data.<br> Requirements Must-Have Qualifications 3+ years of hands-on paid media management experience.<br> Strong experience managing: Google Ads Google Search Performance Max Local Services Ads (LSA) Experience managing Meta Ads campaigns end-to-end.<br> Proven ability to optimize campaigns based on performance data.<br> Experience managing monthly advertising budgets of $50,000+ .<br> Strong analytical and problem-solving skills.<br> Ability to manage multiple campaigns simultaneously.<br> Excellent written and verbal English communication skills.<br> Comfortable working independently in a remote environment.<br> Preferred Qualifications Experience in: Home services B2B Local service businesses Familiarity with: HubSpot CallRail CRM platforms Call tracking systems Experience supporting: Multi-location businesses Franchise organizations Basic HTML and CSS knowledge for landing page updates.<br> What Makes You a Strong Fit You think in business outcomes—not vanity metrics.<br> You treat advertising budgets like your own investment.<br> You proactively identify issues before they become problems.<br> You continuously test, optimize, and improve performance.<br> You stay current on advertising platform updates and industry trends.<br> You thrive in fast-paced, performance-focused environments.<br> You take ownership of campaign performance from strategy through optimization.<br> What a Typical Day Looks Like Review campaign performance dashboards.<br> Optimize bids, budgets, audiences, and creatives.<br> Launch new Google and Meta campaigns.<br> Monitor campaign pacing and spending.<br> Test new ad copy, creatives, and landing pages.<br> Analyze campaign data and identify optimization opportunities.<br> Build performance reports and recommend growth strategies.<br> Collaborate with marketing leadership on campaign priorities.<br> In short: You’ll drive profitable customer acquisition by continuously optimizing paid media campaigns, improving conversions, and maximizing return on advertising spend.<br> Key Performance Indicators (KPIs) Cost Per Lead (CPL) Cost Per Acquisition (CPA) Return on Ad Spend (ROAS) Conversion Rate (CVR) Click-Through Rate (CTR) Lead quality and revenue contribution Budget efficiency and campaign scalability Why Join Us?<br> Own paid media strategy across multiple platforms.<br> Direct impact on lead generation and revenue growth.<br> Performance-focused environment with measurable outcomes.<br> Opportunity to work with modern advertising platforms and tools.<br> Fully remote role with long-term growth opportunities.<br> Career progression into: Senior Paid Media Specialist Performance Marketing Manager Growth Marketing Manager Head of Paid Media Interview Process Initial Screening Call Recruiter Interview Practical Assessment (Campaign Strategy & Optimization Scenario) Client Interview Offer & Onboarding Apply Now If you’re passionate about paid media, thrive on optimizing campaign performance, and enjoy turning advertising spend into measurable business growth, we’d love to hear from you.<br></span> </div>
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Company culture : <p><strong>SGS Maroc SA</strong> operates within a <strong>predominantly collaborative culture</strong>, where people, trust and employee well-being are central to the organization’s values. A close and supportive management style encourages accountability, teamwork and strong human relationships. This people-focused approach is complemented by a <strong>solid performance-driven dimension</strong>, emphasizing results, competitiveness and customer orientation. Well-established <strong>organizational processes</strong> ensure reliability and operational efficiency, while a more limited innovation focus supports continuous improvement over time.
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<br> Job : <p>As part of its maritime activities, SGS Morocco is recruiting 2 Maritime Surveyors in Jorf Lasfar.<br>Reporting to the Survey Project Manager / Operations Manager, you will be involved in measuring, checking, and certifying the quantities of goods (solid and liquid bulk) during loading and unloading operations of ships.<br>You play a key role in the reliability of measurements, compliance with international standards, and meeting customer requirements, in a demanding port environment.</p><br><br><p>Your main tasks:</p><br><br><p>• Carry out Draft Survey operations (initial, intermediate, and final)<br>• Perform Ullage Surveys for liquid cargo<br>• Measure water drafts and tank levels<br>• Calculate tonnages from tables and technical documents<br>• Verify and analyze ship documents (certificates, cargo plans, hydrostatic tables)<br>• Identify discrepancies, inconsistencies, and validate calculation results<br>• Supervise and support junior Surveyors<br>• Coordinate with port and maritime teams and various stakeholders<br>• Write Survey reports (Draft and Ullage) and provide evidence (photos, certificates, time sheets)<br>• Prepare incident reports and letters of protest if necessary<br>• Participate in the management of technical disputes and defend measurement results<br>• Strictly apply HSE rules and contribute to risk assessment</p><br><br> <br> Required profile : <p>• Education from Bac+2 to Bac+5 in merchant marine, maritime engineering, logistics, mechanical/industrial engineering, or equivalent<br>• Minimum 5 years of experience in Maritime Survey<br>• Confirmed expertise in Draft Survey and Ullage Survey<br>• Experience in a port or industrial environment strongly desired</p><br><br><p><br>Skills and personal qualities:</p><br><br><p>• Excellent command of draft and volumetric calculations<br>• Ability to read and interpret ship technical documents<br>• Good knowledge of international Survey standards<br>• Rigor, precision, and attention to detail<br>• Analytical thinking and decision-making ability<br>• Resilience under pressure and sense of responsibility<br>• Good interpersonal skills, communication, and diplomacy<br>• Ability to supervise and work in a team</p><br><br><p>Languages:</p><br><br><p>• Fluent French<br>• Professional English mandatory</p><br><br> <br><br> </div>
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Job : <p>As part of our business development, we are looking for a B2B Site Manager to lead all commercial and operational activities of our site.</p><br><br><p>As the true manager of the site's performance, your mission will be to ensure the achievement of commercial and operational objectives, to supervise management teams, and to implement the necessary actions for continuous performance improvement.</p><br><br><p>You will be the main point of contact for management and will be responsible for the smooth running and development of the business.</p><br><br><p>Your main missions<br><strong>Operational Management</strong></p><br><br><ul><li>Lead the overall site activity and ensure objectives are met.</li><li>Supervise sales teams and managers.</li><li>Monitor site performance indicators daily.</li><li>Analyze results and identify areas for improvement.</li><li>Implement and monitor action plans.</li><li>Ensure compliance with procedures and quality standards.</li><li>Optimize operational organization and processes.</li></ul><p><strong>Management</strong></p><br><br><ul><li>Supervise and support managers and team leaders.</li><li>Set objectives and monitor their achievement.</li><li>Support managers in developing their teams.</li><li>Participate in the recruitment and onboarding of key profiles.</li><li>Identify training needs and support team skill development.</li><li>Maintain a dynamic, demanding, and performance-oriented work environment.</li></ul><p><strong>Commercial Management</strong></p><br><br><ul><li>Oversee the site's sales performance.</li><li>Monitor key KPIs: call volume, contact rate, conversion, revenue, productivity, etc.</li><li>Identify levers for improving sales performance.</li><li>Participate in defining and evolving the sales strategy.</li><li>Ensure the quality of sales pitches and adherence to processes.</li><li>Participate in management meetings and present results to leadership.</li></ul><p><strong>Reporting and Continuous Improvement</strong></p><br><br><ul><li>Produce regular reports on activity and performance.</li><li>Analyze the gaps between objectives and results.</li><li>Propose corrective actions and ensure their follow-up.</li><li>Implement a culture of performance and continuous improvement.</li><li>Collaborate with various company departments to optimize the entire operational chain.</li></ul> <br> <br> Required profile : <p>Candidate Profile</p><br><br><ul><li>Higher education in sales, management, business, or a similar field.</li><li>Proven experience in managing a B2B activity or a contact center.</li><li>Significant experience in managing managers and sales teams.</li><li>Experience in B2B prospecting, telesales, or business development.</li><li>Very good command of commercial and operational performance indicators.</li><li>Excellent analytical and decision-making skills.</li><li>Natural leadership and ability to unite teams.</li><li>Strong results orientation.</li><li>Excellent oral and written communication skills in French.</li><li>Autonomy, rigor, organization, and a sense of responsibility.</li></ul> <br><br> </div>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: Main Duties: Ensure customer satisfaction by guaranteeing a high level of preparation and presentation of hot dishes during the night service. Maintain the identity of the nighttime outlet by adhering to dish presentation standards, in accordance with the hotel's standard recipes. Master the preparation methods and standard recipes for nighttime menu items and ensure that all procedures are followed at all times. Maintain work areas, kitchen equipment, and utensils to high standards of cleanliness and hygiene, in collaboration with the hygiene manager. Coordinate with colleagues on the night team to resolve any operational issues and ensure smooth service. Know and correctly use all nighttime kitchen equipment to maximize efficiency and ensure the safety of personnel. Ensure compliance with food safety and hygiene standards, including HACCP and other municipal regulations, in close collaboration with the Hygiene Manager. Participate in nighttime meetings and briefings when required for the proper coordination of the night shift. Understand and adhere to emergency procedures, safety protocols, and fire prevention regulations. Participate in training and professional development programs aimed at enhancing personal and professional skills. Be flexible and adapt to any necessary rotation or temporary reassignment within the kitchen outlets. Perform any other reasonable duties assigned by the Sous Chef and Head Chef. Other responsibilities: Report to work on time, wearing the required uniform and name badge. Maintain impeccable personal presentation and hygiene, adhering to hotel standards. Provide friendly, courteous, and professional service at all times. Maintain good working relationships with colleagues and other departments. Respond to any operational changes dictated by the hotel's needs during the night shift. Demonstrate flexibility by performing other assigned tasks or temporarily covering other areas if necessary to meet the needs of the hotel and guests. Participate in meetings and training sessions when required.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The following knowledge, skills, and abilities are required: Meticulous attention to detail, style, and the hotel's aesthetics is crucial. Excellent verbal and written communication skills. University degree in culinary arts or a related field. Two years of experience in a similar role. Fluency in English, Arabic, and French.</font></font></p>
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Job : <p>Reporting to the Merchandiser Manager, your mission will be to contribute to the performance and achieve the set objectives of the Casablanca-based office. You will work across departments to follow production from start to finish with the suppliers in your scope (subcontracted work).</p><br><br><p>Your daily tasks will include:</p><br><br><ul><li>Working with the Merchandiser Manager, brand teams, and office team to ensure brand sales</li><li>Following the entire sampling development process (technical file or picking request)</li><li>Organizing buyer buying trips</li><li>Finding negotiation leverage if prices are not accepted</li><li>Defining production milestones and managing deadlines (OK FIT / OK PROD / fabric and accessory delivery / production launch)</li><li>Obtaining all necessary brand approvals (patterns, samples, printing, embroidery, washing, trims, lab tests, etc.)</li><li>Monitoring the weekly production schedule and shipment tracking. Proposing action plans to anticipate problems and provide solutions with clear and transparent communication.</li><li>Supporting brands to achieve short lead times</li><li>Organizing regular meetings with brand buying and pre-production teams, with the quality team and suppliers to closely monitor work in progress, quality, and inspection planning.</li><li>Anticipating and resolving problems, ensuring timely delivery of goods and working with product development teams on trend development and selections.</li><li>Verifying and submitting shipping and accounting invoices.</li><li>Evaluating new suppliers and ensuring the consistency of the supplier panel according to brand needs and expectations (product offering, quality, compliance, price, lead time).</li><li>Ensuring good representation of the company's policy, codes of practice, and work process to ensure all products are developed/sourced in a socially compliant environment.</li></ul> <br> <br> Required profile : <p>Your academic background includes a Bac +4 degree (equivalent to a Bachelor's or Master's degree) with a specialization in Marketing, Production / Quality / Safety / Maintenance, or a related field. Solid training and in-depth knowledge in the Textile / Leather sector would be a significant asset. Proficiency in computer tools is essential.</p><br><br><p>Professional experience of 2 to 5 years is required.</p><br><br><p>The ideal candidate has the following skills:</p><br><br><p>Good knowledge of the Textile / Leather sector</p><br><br><p>Excellent command of computer and office software</p><br><br><p>Strong organizational and time management skills</p><br><br><p>Team spirit and good communication skills</p><br><br><p>Analytical and problem-solving abilities</p><br><br><p>High motivation and strong commitment</p><br><br><p>If you recognize yourself in this description and are ready to take on new challenges, don't wait any longer! </p><br><br> <br><br> </div>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Join the Data, Compliance and Performance Department within the Operational Excellence and Digitalization Division, which reports to the Non-Production Purchasing Department (Safran Purchasing) of the SAFRAN Group. You will be at the heart of strategic projects dedicated to the digitalization and modernization of decision-making reporting. You will participate in the department's digital transformation in a collaborative environment, with real data challenges that contribute to our efficiency, innovation, continuous improvement, and compliance. Your responsibilities will include: Designing, developing, and documenting dashboards and their underlying data models using Power BI Services, proactively proposing improvements; preparing diverse data for migration and integration into production applications; creating and implementing scripts for data cleansing, quality assurance, and reliability; writing functional specifications to implement the necessary Robotic Process Automations (RPA) to ensure data flow continuity; ensuring and monitoring the operation of various tools and pipelines to guarantee the continued functionality of production applications and reports; conducting structured and in-depth analyses to understand and resolve any incidents that may arise; and implementing and managing corrective and preventative actions.</font></font></p><p><strong>Desired Candidate Profile</strong></p><h2>Job Requirements</h2><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Power BI Desktop tools and skills / Python service; API/flows/flat files; advanced Excel skills; knowledge of Dataiku is a plus; knowledge of SQL databases is also a plus</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Project Skills: You have data experience working with Purchasing, Supply Chain, or Marketing/Sales departments. You are proficient in the fundamentals of data governance, cataloging, and data quality. You will be responsible for facilitating workshops, preparing and validating meeting minutes, and formalizing functional requirements (collecting business needs, summarizing, organizing arbitration, and validating). You will also be responsible for incident and risk management. You will be based in Casablanca and will work primarily with the digitalization project manager, the Data Manager, and the department's buyers. Frequent travel to Malakoff (France) is required.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Soft skills: Bilingual in French, fluent in English (written and spoken). Experience in project management and change management. Autonomous with a strong sense of reporting. Focused on continuous improvement. Attentive, open-minded, and a good communicator. Methodical, rigorous, and pragmatic. Service-oriented, excellent interpersonal skills, and comfortable working across departments.</font></font></p>
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Company culture : <p><strong>BTechnologie</strong> is characterized by a corporate culture primarily driven by <strong>organization</strong>, where rigor, reliability and operational efficiency are key drivers of performance. This structured environment is strengthened by a strong <strong>collaborative</strong> dimension, promoting team spirit, quality relationships and supportive leadership. The company also embraces a culture of <strong>performance and challenge</strong>, with a clear focus on results and excellence. Complementing these strengths, an <strong>innovative</strong> mindset brings openness to change and continuous improvement.
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<br> Job : <p>The Purchasing and Decarbonation Service Center covers all transversal activities of the Purchasing department: IT, security, compliance, CSR, processes, supplier enrollment, Purchasing innovation, reporting, internal control, and procurement management. The Purchasing Manager will be functionally attached to the Procurement team, within the Purchasing and Decarbonation Service Center of the Purchasing department, and will join the Purchasing Manager already present within BTechnologies.</p><br><br><br><p><strong>Management of the procurement process</strong></p><br><br><ul><li>Manual control and processing of purchase requisitions without a contract and not eligible for RPA/AI Robot.</li><li>Supervision of automated purchase requisitions.</li><li>Processing of ByGDA tickets.</li><li>Processing of order modifications and cancellations.</li><li>Automation of purchase requisitions via SAP contract.</li></ul><p><strong>Contract database management</strong></p><br><br><ul><li>Extension of contracts in consultation with buyers and/or operational staff.</li><li>Creation, modification, and deletion of SAP contracts.</li><li>Consistency check between contract data and supplier data in SAP.</li><li>Participation in the project to improve the quality of contract data.</li></ul><p><strong>Support for operational staff and buyers</strong></p><br><br><ul><li>Support for users and buyers on SAP and the purchasing procurement process.</li><li>Analysis of malfunctions, incident tracking, and validation of fixes.</li><li>Occasional analyses upon request.</li></ul><p><strong>Reporting and continuous improvement</strong></p><br><br><ul><li>Proposal for improvement of indicators to better manage activity.</li><li>Reporting of malfunctions and proposals for improvement on automation via RPA/AI.</li><li>Ensure the quality of purchasing flow data (contracts, purchase orders, purchase requisitions).</li></ul><p><strong>Transversal tasks</strong></p><br><br><ul><li>Support for buyers and operational staff in implementing new processes.</li><li>Participation in the redesign of the purchasing portal.</li><li>Support for activities related to Supplier Risk, Compliance, CSR, and IT tools.</li><li>Purchasing reporting to ensure continuity of services provided.</li></ul> <br> <br> Required profile : <ul><li>Proficiency in SAP MM</li><li>Proficiency in office tools (Excel, Word, Teams, Outlook, etc.) </li><li>Knowledge of English</li><li>Interpersonal skills</li><li>Rigor</li><li>Analytical skills</li><li>Responsiveness</li></ul><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>You are dynamic and motivated? Your future team is waiting for you, to take up the daily challenges over a perimeter of several group companies! Within the general accounting department and under the supervision of the Accounting Manager, you will be a focal point for the group's companies by providing tailor-made service to internal and external clients.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bac+3 to Bac+5 degree in Accounting, Finance or Management (accounting degree or equivalent appreciated).</li><li>Minimum 5 years of experience in general accounting (experience in an international, multi-subsidiary environment or in an accounting firm appreciated).</li><li>Proficiency in general accounting up to the balance sheet and good knowledge of the French chart of accounts.</li><li>Knowledge of Moroccan local accounting standards (knowledge of other frameworks is an asset).</li><li>Proficiency in monthly/annual closing processes, accounting bridge and advanced Excel.</li><li>Knowledge of the Unit4 ERP is highly appreciated.</li><li>Fluent French is imperative and professional English is required.</li><li>Rigor, organizational skills and respect for deadlines.</li><li>Analytical and synthetic thinking and autonomy.</li><li>Sense of control, data reliability and good interpersonal skills in a multicultural remote environment.</li></ul><p></p></section>
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Company culture : <p><strong>SGS Maroc SA</strong> operates within a <strong>predominantly collaborative culture</strong>, where people, trust and employee well-being are central to the organization’s values. A close and supportive management style encourages accountability, teamwork and strong human relationships. This people-focused approach is complemented by a <strong>solid performance-driven dimension</strong>, emphasizing results, competitiveness and customer orientation. Well-established <strong>organizational processes</strong> ensure reliability and operational efficiency, while a more limited innovation focus supports continuous improvement over time.
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<br> Job : <p>As part of its maritime activities, SGS Morocco is recruiting a Maritime Surveyor in Nador.<br>Reporting to the Survey Project Manager / Operations Manager, you will be involved in measuring, checking, and certifying the quantities of goods (solid and liquid bulk) during loading and unloading operations of ships.<br>You will play a key role in the reliability of measurements, compliance with international standards, and meeting customer requirements in a demanding port environment.</p><br><br><p>Your main tasks:</p><br><br><p>• Carry out Draft Survey operations (initial, intermediate, and final)<br>• Perform Ullage Surveys for liquid cargoes<br>• Measure ship drafts and tank levels<br>• Calculate tonnages from tables and technical documents<br>• Verify and analyze ship documents (certificates, cargo plans, hydrostatic tables)<br>• Identify discrepancies, inconsistencies, and validate calculation results<br>• Supervise and support junior Surveyors<br>• Coordinate with port, maritime teams, and various stakeholders<br>• Write Survey reports (Draft and Ullage) and provide evidence (photos, certificates, time sheets)<br>• Prepare incident reports and letters of protest if necessary<br>• Participate in the management of technical disputes and defend measurement results<br>• Strictly apply HSE rules and contribute to risk assessment<br> </p><br><br> <br> Required profile : <p>• Training from Bac+2 to Bac+5 in merchant marine, marine engineering, logistics, mechanical/industrial engineering, or equivalent<br>• Minimum 5 years of experience in maritime surveying<br>• Proven expertise in Draft Survey and Ullage Survey<br>• Experience in a port or industrial environment highly desired</p><br><br><p><br><u><strong>Skills and personal qualities:</strong></u></p><br><br><p>• Excellent mastery of draft and volumetric calculations<br>• Ability to read and interpret ship technical documents<br>• Good knowledge of international surveying standards<br>• Rigor, precision, and attention to detail<br>• Analytical thinking and decision-making ability<br>• Resilience under pressure and sense of responsibility<br>• Good interpersonal skills, communication, and diplomacy<br>• Ability to supervise and work in a team</p><br><br><p>Languages:</p><br><br><p>• Fluent French<br>• Professional English required<br> </p><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Reporting to the Bar Manager, the responsibilities and essential functions of the position include, but are not limited to: Providing consistently professional, friendly and engaging service; Assisting customers in exploring the drinks menu; Preparing cocktails and monitoring stock levels according to guidelines; Having a thorough knowledge of the drinks menu and promotions; Having a thorough knowledge of the menu, garnishes, contents and preparation methods; Adhering to policies, procedures and service standards related to the point of sale; Adhering to all hygiene and safety policies when handling food and beverages; Other duties as assigned.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Prior bartending experience is preferred; Excellent knowledge of all types of drinks; Knowledge of a point-of-sale (POS) system is an asset; Excellent communication and organizational skills; Excellent interpersonal and problem-solving skills; Highly responsible and reliable; Ability to work effectively under pressure in a fast-paced environment; Ability to work as part of a team; Ability to focus on customer needs while remaining calm and courteous at all times;</font></font></p><p></p></section>
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<p>Mission and objectives</p><p>UNICEF was established in 1946 to supply emergency relief to millions of children suffering in the aftermath of World War II. The organization still functions to ease the suffering of millions of children in emergency situations across the world. UNICEF also focuses on the protection and promotion of child rights, working for the survival, protection, education and healthy development of every child.</p><p><br></p><p>At the crossroads of Europe, Africa and the Middle East, Morocco is a middle-income country but with a steadily growing economy. As a result, Morocco is seen by many member states as a strategic country given its geographical location, political stability and overall progress in human development resulting in member states main priorities shifting to expanding commercial and economic ties and de-prioritizing human capital investments.</p><p>It is in this context that UNICEF Morocco sees an opportunity to diversify sources of income and develop strategic partnerships with the private sector and its different stakeholders to reduce disparities, improve the situation of children and protect their rights. Globally, UNICEF recognizes the private sector as a vital partner in driving sustainable change for children. Through collaboration with multinational corporations and national companies UNICEF builds partnerships that combine financial support, innovation, and responsible business practices.</p><p><br></p><p>The interactions will take different forms ranging from mobilizing resources (corporate philanthropy), promoting positive changes in business practices through Corporate Social Responsibility (CSR), supporting programmes for children and encouraging innovations.</p><p>Context</p><p>The UNICEF Morocco Country Office is implementing a maternal and child health and nutrition project in the Béni Mellal-Khénifra region with implications for the national level and replication potential in other Moroccan regions. The project aims to improve access to and use of quality health and nutrition services during the critical first 1,000 days of life, with a particular focus on priority practices such as antenatal care, breastfeeding and complementary feeding. As part of this effort, the project includes a behavioural science component to better understand social and behavioural barriers, test hypotheses, design and implement behavioural experiments, generate evidence for scale-up and replication, and strengthen the capacities of national and local partners.</p><p><br></p><p>The UNV Specialist in Applied Behavioural Sciences will support this component under the leadership of the SBC Specialist, contributing to the practical application of behavioural science approaches within the maternal, infant and child health and nutrition programme and, more broadly, across UNICEF Morocco’s SBC portfolio.</p><p>Task description</p><p>Behavioural science and technical support</p><p><br></p><p> Support the SBC Specialist in the coordination and oversight of behavioural research and experimentation activities conducted by implementing partners.</p><p> Contribute to the design, development and implementation of behavioural experiments aimed at addressing priority social and behavioural challenges in health, nutrition and other UNICEF programme areas.</p><p> Support the identification of opportunities for additional behavioural experiments and testing initiatives that can generate practical evidence and strengthen the application of behavioural science approaches within UNICEF programming.</p><p> Review and provide technical inputs on behavioural research protocols, data collection tools, intervention materials, training materials and technical deliverables.</p><p> Contribute to the interpretation of behavioural evidence and findings, and support the translation of insights into programme recommendations.</p><p> Support the documentation of lessons learned, good practices and key findings from behavioural research and experimentation activities.</p><p><br></p><p>Capacity strengthening and knowledge management</p><p><br></p><p> Support the preparation and delivery of capacity strengthening activities on applied behavioural sciences, behavioural insights and social and behaviour change approaches.</p><p> Contribute to the development of practical approaches, tools and processes that help streamline and strengthen behavioural experimentation within UNICEF Morocco.</p><p> Support the production of briefs, presentations, reports and learning products on applied behavioural sciences and other SBC approaches.</p><p> Support the sharing of experiences, key findings and lessons learned from behavioural experiments and research activities to inform future behavioural science and SBC programming in Morocco and engage relevant internal and external stakeholders.</p><p><br></p><p>Operational support to the SBC section</p><p><br></p><p> Provide operational and programme support to the SBC section for the implementation of behavioural science and SBC activities.</p><p> Contribute to project monitoring, reporting and administrative follow-up as required.</p><p> Support other SBC programme activities and priorities as requested by the supervisor.</p><p><br></p><p><b>Benefits:</b></p><p><b>1. Pre-Assignment</b></p><p><b>Entry Lump Sum: USD 350</b></p><p><b>Relocation Allowance: USD 175 at the beginning and end of the assignment, provided the duty station is outside commuting distance, as determined by UNV.</b></p><p><br></p><p><b>2. During the Assignment</b></p><p><b>Volunteer Living Allowance (VLA): MAD 13,179.16 per month.</b></p><p><b>Learning and Training: Access to UNV learning and career development resources.</b></p><p><b>Annual Leave: 2.5 days per month.</b></p><p><b>Insurance: Comprehensive coverage for health, life, and malicious acts for the UN Volunteer, as well as health insurance coverage for up to three eligible dependents. Please refer to the Conditions of Service for detailed eligibility criteria.</b></p><p><br></p><p><b>3. End of Assignment</b></p><p><b>Exit Lump Sum: USD 120 for each month served, payable upon the successful completion of the assignment and contract.</b></p><p><br></p><p><b>Application deadline is on 09 July 2026</b></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Age</p><p>18 - 80</p><p>Required experience</p><p>3 years</p><p>Nationality</p><p>Candidate must be a national, legal resident or hold refugee status in the country of assignment.</p><p><br></p><p>Relevant experience</p><p>3 years</p><p>Languages</p><p>Arabic, Level: Fluent, Required</p><p>French, Level: Fluent, Required</p><p>English, Level: Fluent, Required</p><p>Required education level</p><p>Bachelor's degree in in behavioural science, psychology, social sciences, public health, anthropology, sociology, economics, development studies, communication for development, social and behaviour change, or another relevant field</p><p><br></p><p>Skills and experience</p><p>Minimum 3 years of relevant professional experience in applied behavioural sciences, social and behaviour change, public health, research, programme support, monitoring and evaluation, capacity strengthening or related fields.</p><p><br></p><p>a) Education, qualifications, skills, experience, areas of expertise:</p><p><br></p><p> Demonstrated knowledge of applied behavioural sciences, behavioural insights, social and behaviour change, human-centred design, implementation research or related approaches.</p><p> Experience supporting research, evidence generation, data collection, analysis and/or programme implementation.</p><p> Experience supporting the design, implementation or coordination of behavioural experiments, intervention testing or innovation initiatives is an asset.</p><p> Experience reviewing technical documents and providing inputs on research tools, intervention materials, training materials or analytical products.</p><p> Experience in maternal and child health, nutrition, community health or public health programmes is an asset.</p><p> Strong facilitation skills and experience supporting workshops, learning events or capacity strengthening activities.</p><p> Ability to work effectively in multidisciplinary teams and collaborate with diverse stakeholders.</p><p> Strong writing, documentation and reporting skills.</p><p> Strong coordination, organizational and follow-up skills.</p><p> Interest in innovation, experimentation and the practical application of behavioural science to programme challenges.</p><p><br></p><p>Considered an asset:</p><p> First international working experience.</p><p> Work experience with international organizations, including in Morocco.</p><p> Familiarity with the Béni Mellal-Khénifra region.</p><p><br></p></div>
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<p>Performance et support</p><br><br><p>Sante securite et environnement - Responsable service SSE</p><br><br><p>Responsable SSE F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur & Cadre</p><br><br><p>Temps complet</p><br><br><p>Le/La Responsable Santé, Sécurité et Environnement (SSE) est rattaché(e) à la Direction des Ressources Humaines. Il/Elle définit, pilote et déploie la politique SSE en cohérence avec les orientations du Groupe et veille à la conformité réglementaire ainsi qu'à l'amélioration continue des performances SSE du site.<br>Missions principales : <br>- Définir, déployer et piloter la politique et les objectifs Santé, Sécurité et Environnement du site.<br>- Garantir la conformité réglementaire et le respect des exigences Groupe en matière de SSE.<br>- Manager et accompagner l'équipe SSE ainsi que les responsables opérationnels dans la maîtrise des risques.<br>- Piloter le système de management SSE, les audits, les inspections et le suivi des plans d'actions.<br>- Suivre les indicateurs de performance, assurer le reporting auprès de la Direction et proposer les actions d'amélioration continue.<br>- Superviser les analyses des accidents, incidents et situations à risque, et veiller à la mise en œuvre des actions correctives.<br>- Développer la culture SSE à travers des actions de sensibilisation, de formation et de communication auprès de l'ensemble des collaborateurs.</p><br><br><p>- Diplôme d'Ingénieur ou Bac+5 en HSE, SSE ou équivalent.<br>- Expérience confirmée de 5 à 8 ans minimum en Santé, Sécurité et Environnement dans un environnement industriel.<br>- Bonne maîtrise de la réglementation SSE ainsi que des référentiels et normes applicables (ISO 45001, ISO 14001).<br>- Leadership, sens de l'organisation, esprit d'analyse et de décision.<br>- Excellentes aptitudes en communication, en animation et en travail transversal avec les différents services.<br>- Capacité à piloter des indicateurs de performance, à conduire des audits et à accompagner le changement.</p><br><br><br> </div>
<p>Maintain customer, lead, and sales activity data in the CRM system by entering, organizing, and maintaining it accurately, Providing administrative support to the sales team, Handling Vendor requests and issues related to orders</p><p><strong>Desired Candidate Profile</strong></p><p>Fluent level in (German C1) Excellent written and oral communication skills, Ability to work in teams and collaborate with other departments,</p>
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<p>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><br><br><p>Would you like to become part of the world's most international company in the world?</p><br><br><p>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><br><br><p>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><br><br><p><strong>ABOUT THE ROLE :</strong></p><br><br><p>Maintain between 400 and 600 existing DHL customers by telephone within the Direct Sales Segment. Be responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts.</p><br><br><p><strong>YOUR TASKS :</strong></p><br><br><ul><li> Undertake any projects/duties as assigned by the Telesales Manager or Sales Manager Direct Sales</li><li>Act as Tele Sales customers’ main contact for DHL, responding and satisfying their sales and post sales requirements. </li><li>Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.</li><li>Manage a portfolio of customers via telephone: Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved.</li><li>Provide customer oriented service at all times relating to specific sales issues.</li><li>Liase closely with Sales Channels and other departments within DHL to ensure that a full cost effective service is maintained and that target for the area is achieved.</li><li>Ensure co-operation with other members of the sales team and throughout the sales force.</li><li>Manage the revenue growth through Up selling and Cross selling tactics to exceed this budget through calls</li><li> Combine sales skills with DHL product/service knowledge and convert the maximum possible prospect leads into accounts, emphasizing those with maximum revenue potential, in order to increase the size and quality of DHL’s account holders.</li><li> Continually develop knowledge of DHL’s services and general commercial awareness in order to provide the best possible standard of customer service and maximise the department’s contribution to the sales function.</li><li><p>Open new accounts and ensure they trade profitably.</p><br><br><br></li><li><p>Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too. Any deviation from this tariff requires management agreement and justification.</p><br><br></li><li><p>Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department.</p><br><br><br></li><li><p>Ensure that customer information is maintained accurately on the customer database.</p><br><br></li></ul><br><br><span>Qualifications - External</span><br><p><strong>YOUR PROFILE :</strong></p><br><br><ul><li>BAC+4 (or equivalent)</li><li>3 years experience in sales</li><li>Telephone skills</li><li>Communication skills (English and local language), spoken and written </li><li>Analysis: Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another.</li><li>Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools.</li><li>Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.</li><li>Results Orientation: Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals</li></ul><br><br> </div>