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Import/Export Documentary Credit Operations Officer (M/F) | Casablanca (Morocco)
Accounting, Finance & Banking
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<br> Company culture : <p><strong>Attijariwafa bank</strong> operates within a predominantly <strong>collaborative culture</strong>, placing people, trust, and teamwork at the heart of its organization. The bank <strong>promotes</strong> close and supportive management, fostering accountability, development, and strong professional relationships. This human-centered approach is <strong>balanced</strong> by a strong performance-driven mindset, emphasizing ambition, continuous improvement, and customer focus. It also <strong>embraces</strong> innovation, <strong>supported</strong> by structured processes that ensure reliability, efficiency, and operational excellence.
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<br> Job : <p>We are looking for an <strong>Import/Export Documentary Credit Operations Officer</strong> to join our <em>Group Services and Processing (STG)</em> unit. If you are motivated and want to grow in a stimulating environment, then this opportunity is for you!</p><br><br><p><strong>Your mission:</strong></p><br><br><p>As an Import/Export Documentary Credit Operations Officer, you will be responsible for opening, modifying, and processing documentary credits.</p><br><br><p>Your responsibilities will include:</p><br><br><p>• Receiving, entering, and checking the terms and conditions of various requests for opening and modifying documentary credits.<br>• Checking and validating operations.<br>• Handling correspondence.<br>• Checking and processing received documents.<br>• Sending and delivering documents to branches and clients.<br>• Following up on deadlines for drawings and releases of reservations.<br>• Ensuring the settlement of documentary credits.<br>• Ensuring compliance with internal procedures and current standards.</p><br><br> <br> Required profile : <p>• Bachelor's degree (Bac+3) in International Trade, Finance and Accounting, or Auditing and Management Control.</p><br><br><p><em>•<u> Required skills:</u></em></p><br><br><p>- Processing of banking operations<br>- Management of post-banking operations<br>- Management of international banking operations<br>- Analytical skills<br>- Proficiency in a foreign language<br>- Knowledge of internal rules and procedures<br>- Interpersonal skills, rigor, organization, foresight, and stress resistance will be your main assets.</p><br><br><p><br><strong>Why join us?</strong></p><br><br><p>• Join a leading bank in the financial market focused on people and innovation, <strong>certified Top Employer for 3 consecutive years</strong>.<br>• Benefit from a stimulating work environment with numerous professional development opportunities.<br>• Enjoy competitive benefits (attractive salary, continuous training, etc.).</p><br><br> <br><br> </div>
<p>The Role of Revenue Manager We currently have an opportunity for a Revenue Manager to join our Four Seasons Hotel Rabat Kasr Al Bahr team in Morocco. Reporting to the Director of Sales & Marketing, the Revenue Manager is responsible for driving revenue growth and maximizing profitability through strategic pricing, inventory management, forecasting, and distribution optimization. This role plays a critical part in developing and executing commercial strategies that enhance the hotel s market position and deliver strong financial results. Responsibilities include analyzing market trends, competitor performance, and demand patterns to identify revenue opportunities, developing accurate forecasts and budgets, monitoring key performance indicators, and implementing pricing and inventory strategies across all distribution channels. The Revenue Manager collaborates closely with Sales, Marketing, Reservations, Finance, and Operations teams to ensure alignment of commercial objectives and to support overall business success. Through data-driven decision making and revenue optimization initiatives, this role contributes directly to achieving the hotel s financial goals.</p><p><strong>Desired Candidate Profile</strong></p><p>Our Ideal Revenue Manager Candidate Will Have: Candidates must have a minimum of three years of progressive experience in Revenue Management within a luxury hotel, resort, or hospitality environment. Strong analytical and problem-solving skills, commercial acumen, and a proven ability to drive revenue performance are essential. The ideal candidate possesses expertise in forecasting, pricing strategies, market analysis, budgeting, and distribution channel management. Proficiency in revenue management systems, business intelligence tools, and Microsoft Excel is required. The successful candidate will be highly organized, detail-oriented, and capable of influencing key stakeholders through effective communication and strategic thinking. Fluency in English is required. Fluency in French and Arabic is highly preferred for this location, along with eligibility to work in Morocco.</p>
<p>POSITION SUMMARY Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: The Sofitel Tamuda Bay Beach & Spa is recruiting a Revenue Manager. Your mission: You will be responsible for optimizing the hotel's revenue and commercial performance. You will define and implement the Revenue Management strategy to maximize revenue, revenue per available room (RevPAR), and the hotel's profitability, based on demand, the market, and the hotel's positioning. Your main responsibilities include: developing and deploying the hotel's pricing strategy based on demand and commercial objectives; analyzing market trends, competition, booking rates, and demand levels; monitoring key performance indicators (KPIs) daily: occupancy, ADR, RevPAR, pick-up, forecast, and other revenue KPIs; preparing forecasts and contributing to the development of the annual budget; optimizing availability, rates, and restrictions across different distribution channels; and ensuring the monitoring and optimization of the distribution mix to maximize net revenue. Analyze the performance of customer segments and different sales channels. Identify growth opportunities and propose corrective or commercial actions. Conduct regular competitive intelligence and monitor the hotel's pricing strategy. Collaborate closely with the Sales, Marketing, Reservations, E-commerce, and General Management teams. Participate in sales meetings and present revenue analyses and recommendations. Guarantee the quality and reliability of the data used for analyses and decision-making. Ensure regular monitoring of results and implement actions to improve hotel performance.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Advanced degree in Revenue Management, Hospitality, Business, Management, or a related field. Proven experience in Revenue Management, ideally in a 4 or 5-star hotel. Excellent command of analytical tools and Excel. Good knowledge of hotel systems, Revenue Management tools, and distribution platforms. Strong analytical skills and excellent understanding of hotel performance indicators. Strategic thinking, rigor, and the ability to anticipate. Excellent communication and collaboration skills. Results-oriented and commercially astute. Fluency in French and English; knowledge of other languages is an asset.</font></font></p>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><b><span>About the role: </span></b></p><br><br><br><p><span><span>The </span><span>Host(</span><span>ess</span><span>)</span><span> is </span><span>the</span><span> first </span><span>interaction for guests in our </span><span>Restaurants, and</span><span> is the designer of memorable</span><span> experiences.</span><span> This role </span><span>is</span><span> dedicated to providing</span><span> exceptional quality and service to our guests.</span></span><span><span>This role is part of the </span><span>Mint Outlet</span><span>, reporting into </span><span>the </span><span>Outlets operations manager</span><span>.</span></span></p><br><br><br><p><b><span>What you will do:</span></b></p><br><br><ul><li><p><span><span>Welcome </span><span>guests and </span><span>provide exceptional service</span><span> during their </span><span>dining experience in collaboration </span><span>with a team of </span><span>servers</span></span></p><br><br></li><li><p><span><span>Manage the host stand, review the reservation </span><span>book</span><span> and make recommendations as to the setup of the table </span><span>sections</span></span></p><br><br></li><li><p><span><span>Ensure</span><span> cleanliness of each section of the dining room</span><span>s </span><span>and make necessary improvements as well as check each table prior to opening to ensure its proper </span><span>set</span></span></p><br><br></li><li><p><span><span>Develop a complete working knowledge of the menus, menu ingredients and </span><span>restaurant </span><span>information</span></span></p><br><br></li></ul><br><br><p><b><span>What you bring:</span></b></p><br><br><ul><li><p><span><span>One to two years’ </span><span>previous</span><span> experience in Food & Beverage outlet; </span><span>p</span><span>revious</span><span> employment experience within a luxury Hotels is considered an </span><span>asset</span></span></p><br><br></li><li><p><span><span>Ability to </span><span>operate</span><span> computer equipment and other food & beverage computer </span><span>systems</span></span></p><br><br></li><li><p><span><span>Strong communication</span><span> skills </span></span></p><br><br></li></ul><br><p> <br><b>What we offer: </b></p><br><br><p><br>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Complimentary Accommodation at other Four Seasons Hotels and Resort<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals</p><br><br><br><br><br><br><br><br> </div>
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Job : <p>As part of the development of its real estate business, Atlas Capital Real Estate Management is recruiting 2 Senior Salespeople for its sales offices in Casablanca.</p><br><br><p><strong>Job Purpose</strong><br>Sell the assigned projects by guiding each prospect from the first contact to the signature, with a quality of advice tailored to their needs. Develop sales and customer relationships while respecting the positioning of the projects, the prices, and the approved commercial conditions.</p><br><br><p><strong>Sales Tasks</strong></p><br><br><ul><li>Take charge of leads from marketing and visitors to the sales office; qualify needs, budget, financing, and decision-making timeline, then organize follow-ups.</li><li>Present projects, floor plans, features, availability, and purchase conditions; organize visits and suggest suitable units for owner-occupiers or investors.</li><li>Conduct sales interviews, handle objections, and negotiate within the authorized framework; prepare offers and support reservations and the completion of sales.</li><li>Prepare and conduct private sales for VIP clients: select offers, arrange personalized appointments, maintain confidential follow-up, and coordinate with management.</li><li>Develop prospecting, customer referrals, and relationships with authorized intermediaries, in addition to incoming contacts.</li><li>Liaise with sales administration and relevant stakeholders for client documents, signatures, and deadline tracking; alert on blocked files.</li></ul><p><strong>CRM and Field Feedback</strong></p><br><br><ul><li>Record each contact in the CRM, including its source, qualification, interactions, desired unit, sales stage, and next action; maintain complete and up-to-date data.</li><li>Maintain a reliable pipeline of opportunities and report progress, obstacles, and forecasts to the manager; document reasons for lost deals and withdrawals.</li><li>Report recurring objections, customer expectations, and competitive observations to improve sales pitches and marketing actions.</li></ul> <br> <br> Required profile : <ul><li><strong>Target Experience Offered</strong>: at least 5 years in real estate sales, with demonstrable results in residential and mastery of a full sales cycle.</li><li>Commercial, real estate, or equivalent training; the strength of experience and results takes precedence over the diploma alone.</li><li>Practical mastery of a commercial CRM; familiarity with Gecimmo and Bitrix is desired, with the ability to adapt to the chosen tool.</li><li>Ease in reading floor plans, presenting features, and explaining purchase steps; ability to identify questions to pass on to competent teams.</li><li>Excellent French and Darija communication skills; professional English appreciated for international clients.</li><li>Good listening skills, negotiation ability, diligence in follow-up, autonomy, and discretion; ability to advise demanding clients without overpromising.</li></ul><p><strong>Additional Assets</strong></p><br><br><ul><li>Good knowledge of the Casablanca market, particularly Casa Finance City and Casa Anfa.</li><li>Experience in selling offices, private sales, and dealing with VIP clients.</li><li>A professional network that can be mobilized appropriately and experience in real estate launches.</li></ul><p><strong>Working Conditions</strong></p><br><br><ul><li>Presence at sales offices and participation in visits, events, and private sales according to the agreed schedule, which may include weekends.</li><li>Respect for client data confidentiality.</li></ul><p><strong>Reporting to</strong>: Sales Manager - Scope: mainly residential projects, as well as offices.</p><br><br><p><em>Do you see yourself in this profile? Apply now.</em></p><br><br> <br><br> </div>
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<span><br>JOB SUMMARY<br>Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.<br>CORE WORK ACTIVITIES<br>Supporting Management of Spa Operations and Budgets<br>• Assumes the responsibilities of the Spa Director in his/her absence.<br>• Ensures all employees have the proper supplies, equipment and uniforms.<br>• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.<br>• Manages supplies and equipment inventories within budget.<br>• Maintains cleanliness of spa and related areas and equipment.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.<br>Ensuring and Delivering Exceptional Customer Service<br>• Sets a positive example for guest relations.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Handles guest problems and complaints.<br>• Empowers employees to provide excellent customer service.<br>• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.<br>• Strives to improve service performance.<br>Conducting Human Resources Activities<br>• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.<br>• Ensures employees understand expectations and parameters.<br>• Brings issues to the attention of the department manager and Human Resources as necessary.<br>• Observes service behaviors of employees and providing feedback to individuals.<br>• Participates in employee progressive discipline procedures.<br>• Participates in an on-going employee recognition program.<br>• Reviews comment cards and guest satisfaction results with employees.<br>• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Supervises on-going training initiatives and conducting training when appropriate.<br>• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>• Assists the Spa Director in managing the day-to-day operations of the spa as necessary.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
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Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
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<br> Job : <p><strong>1- Introduction / Scope</strong></p><br><br><p>Vehicle Logistics Transport Pilot guarantees, for the flows under its responsibility, the on-time delivery of vehicles to customers, maintaining product quality, maximizing the efficiency of transport resources, and minimizing inventories.</p><br><br><p><strong>2- Activity description</strong></p><br><br><p>For transport legs under Vehicle Logistics Transport responsibility:</p><br><br><ul><li>Organize, monitor, and coordinate the execution of end-to-end logistics operations, from Plants to Customers (Dealers, Fleet customers, …)</li><li>Inform, challenge & support problem-solving in case of deviation from the plan</li><li>Arbitrate between priorities to maximize overall performance</li><li>Proactively inform partners/customers about transport execution and manage change requirements</li><li>Challenge and support upstream partners during preparation processes to ensure the feasibility of the transport plan</li><li>Monitor and report transport execution performance (vs contractual KPIs)</li><li>Lead continuous improvement action plans with partners (including achieving results)</li></ul><p>Monitor lead time compliance and inform the Network (dealers, Key Accounts, NSCs, ...)</p><br><br><ul><li>Management of vehicle traceability in systems</li><li>Monitoring of damaged vehicles</li><li>Management of launch plans and organization of special transport operations</li><li>Orders and validation of transport and services (PDI/vehicle enhancement)</li></ul><p><strong>3- Main deliverables</strong></p><br><br><ul><li>Vehicle Inventory KPIs</li><li>Transport Order Management</li><li>Providing Fiat France KPIs for the Hordain team</li><li>Completing carrier load request files</li><li>Spot Buy Research</li><li>Transport of holiday cars</li></ul><p><strong>4- Main Interactions</strong></p><br><br><p>Main interactions with other departments (Customer / Supplier): NSC Carflow team, Logistics Service Provider, Logistics Providers (Carriers, Compound Operators), Vehicle Logistics Planning & Performance and Compounds Management, Quality, Order management</p><br><br><br> <br> Required profile : <p><u><strong>Profile:</strong></u></p><br><br><ul><li>Engineering degree</li><li>3 to 5 years of experience</li></ul><p><strong><u>Needed Skills</u></strong></p><br><br><p><strong>a. Technical Skills</strong></p><br><br><ul><li>Data collection & processing</li><li>KPI Analysis & reporting</li><li>VIN Tracking & Vehicle Status Analytics</li><li>End-to-end outbound process</li><li>Load Planning & Volume Calculation</li><li>Reservation & scheduling management</li><li>Transport order management</li><li>Vehicle Inventory Management</li><li>Stakeholders' coordination</li><li>Demand forecasting</li></ul><p><strong>b. Soft Skills</strong></p><br><br><ul><li>Ability to work in an operational environment</li><li>Ability to manage the operational performance of its destination market(s)</li><li>Ability to work with various systems</li><li>Responsiveness to manage emergencies and priorities</li><li>Strong customer focus</li></ul> <br><br> </div>
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Job : <p>The main goal of this position is to provide essential support to the HR and administrative teams, ensuring smooth processes and contributing to an optimal work environment. You will participate in the daily management of administrative and human resources aspects, guaranteeing the efficiency and compliance of procedures.</p><br><br><p>Your main tasks will be:</p><br><br><p><strong>• Finance and administrative support:</strong></p><br><br><p>o Invoicing management<br> o Preparation of tax declarations in coordination with external partners (agencies, accounting firms, etc…)<br> o Management of office equipment purchases, maintenance, and replacement.</p><br><br><p>•<strong> Regional administrative coordination:</strong></p><br><br><p> o Drafting and sending various requests and letters to external partners (banks, local authorities, etc.).<br> o Monthly update of organizational charts and welcome guides.<br> o Drafting of certificates, contracts, and internal information notes.<br> o Collection, archiving, and updating of supplier information.</p><br><br><p><strong>• Recruitment and onboarding of new employees:</strong></p><br><br><p> o Assistance to the HR and Administration Manager in the recruitment process, including posting job offers, selecting and screening applications, organizing interviews in the three countries, and communicating feedback to candidates.<br> o Preparation of memos for new hires and preparing their onboarding.</p><br><br><p>• <strong>Logistics and travel management:</strong></p><br><br><p> o Preparation of invitation letters for visitors and teams.<br> o Coordinate travel administration, including hotel transfers and restaurant reservations.<br> o Manage company car logistics, including repairs and technical checks.<br> o Provide support in organizing workshops, team-building activities, events, etc.</p><br><br> <br> <br> Required profile : <p>Your academic background includes a degree of <strong>Master's degree (Bac +5) or higher</strong>. A specialization in <strong>Management, Accounting, Finance</strong> or in <strong>Human Resources, Personnel, Training</strong> would be a major asset.</p><br><br><p>Professional experience of <strong>3 to 5 years</strong> is required. This period has allowed you to develop a thorough understanding of administrative issues and HR practices.</p><br><br><p>To excel in this role, you have excellent organizational skills and great attention to detail. Your ability to manage multiple tasks simultaneously and meet deadlines is essential. Good command of office software (Office Suite) is indispensable. Strong adaptability and excellent communication skills in English and French are therefore essential. Finally, good interpersonal skills and a sense of internal customer service are crucial for effective interaction with employees.</p><br><br><ul><li>Sense of organization, reliability, and attention to detail.</li><li>Ability to manage priorities.</li><li>Excellent analytical and problem-solving skills</li><li>Proficiency in Office Suite.</li><li>Excellent interpersonal skills and team spirit.</li></ul><p>If you see yourself in this description and wish to give a new boost to your career, apply now!</p><br><br> <br><br> </div>
<p>JOB SUMMARY Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.</p><p>CORE WORK ACTIVITIES Supporting Management of Spa Operations and Budgets Assumes the responsibilities of the Spa Director in his/her absence. Ensures all employees have the proper supplies, equipment and uniforms. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Manages supplies and equipment inventories within budget. Maintains cleanliness of spa and related areas and equipment. Understands the impact of department s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals. Ensuring and Delivering Exceptional Customer Service Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement. Strives to improve service performance. Conducting Human Resources Activities Solicits employee feedback, utilizing an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns. Ensures employees understand expectations and parameters. Brings issues to the attention of the department manager and Human Resources as necessary. Observes service behaviors of employees and providing feedback to individuals. Participates in employee progressive discipline procedures. Participates in an on-going employee recognition program. Reviews comment cards and guest satisfaction results with employees. Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job. Supervises on-going training initiatives and conducting training when appropriate. Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team. Celebrates successes and publicly recognizes the contributions of team members. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Assists the Spa Director in managing the day-to-day operations of the spa as necessary.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</p>
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<span><br>POSITION SUMMARY<br>Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.<br>Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p><b>Responsibilities and essential job functions include, but are not limited to:</b></p><ul><li>Consistently offer professional, engaging and courteous service;</li><li>Lead and manage the outlet team in all areas of operations ensuring service standards are met;</li><li>Handle guest concerns and react quickly and professionally;</li><li>Supervise bartenders, captains, commis, and interns;</li><li>Conduct training for employees;</li><li>Assist the restaurant manager in preparing and managing service meetings and briefings;</li><li>Maximize the profitability of their service (Revenue, Average Price, Payroll, VVA);</li><li>Ensure service standards are met;</li><li>Anticipate and identify activity-related needs (Food, beverage, VVA, etc.);</li><li>Define daily tasks and objectives for employees;</li><li>Lead and prepare daily briefings related to service and activity;</li><li>Supervise schedules;</li><li>Conduct training to develop employee skills and identify potential;</li><li>In collaboration with their manager, organize recruitment and selection of staff under their hierarchical responsibility according to needs, activity, and budget;</li><li>Follow up and control compliance with job descriptions and work procedures;</li><li>Supervise the work of hostesses (emails, fax transmissions, etc.);</li><li>Ensure the application of hygiene and safety standards in the restaurant;</li><li>Supervise and ensure compliance with service quality criteria and update them regularly;</li><li>Control and participate in service;</li><li>Control the quality of dishes served to customers;</li><li>Control day-of and upcoming reservations;</li><li>Lead briefings;</li><li>Supervise and control setups;</li><li>Check the general condition of the equipment provided to them.</li><li>Welcome the customer in collaboration with the hostess;</li><li>Ensure customers are comfortably seated;</li><li>Respect and enforce service protocol;</li><li>Take orders if necessary;</li><li>Specify in writing and verbally the particular information of an order;</li><li>Serve certain dishes with the captain or commis if necessary;</li><li>Verify the accuracy of the bills (food and wine) before and after printing;</li><li>Anticipate and physically accompany the departure of each client;</li><li>Collect customer feedback;</li><li>Follow up on complaints or other disputes arising during service and send a written report at the end of service to their manager;</li><li>Supervise the management of equipment, linen, merchandise stock, and cleaning product stocks;</li><li>Check the cleanliness of their entire service area;</li><li>Other duties as assigned.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in a bar management position;</li><li>Previous experience using a point of sale system;</li><li>Knowledge of Microsoft Windows applications;</li><li>A university degree in a related discipline is preferred;</li><li>Excellent communication and organizational skills;</li><li>Excellent interpersonal skills and problem-solving skills;</li><li>Particularly responsible and reliable;</li><li>Ability to work effectively under pressure in a fast-paced environment;</li><li>Ability to work as part of a team;</li><li>Ability to focus on guest needs, remaining calm and courteous at all times.</li></ul>
<h2 class="h5">Job description</h2>
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Company culture : <p><strong>Groupe Label'Vie - Carrefour</strong> is characterized by a culture strongly rooted in <strong>collaboration</strong>, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on <strong>performance</strong>, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace.
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<br> Job : <p>As part of the expansion of our Business Unit <strong>Supeco</strong>, we are looking for a Prospecting Administration Officer.</p><br><br><p>Your main mission is to ensure the administrative, documentary management, and follow-up of real estate prospecting files in order to have reliable and complete information on the sites studied, facilitate analyses and validations, and secure the traceability of decisions until the transfer of selected projects.</p><br><br><p><strong>Missions and responsibilities:</strong></p><br><br><p>Reporting to the Expansion Department, your main missions will be:</p><br><br><p>• Create and update the files of prospected land or premises, code the sites and consolidate location, surfaces, prices, contacts, status, and next steps.<br>• Obtain titles, plans, cadastral coordinates, identity documents, mandates, urban planning information, and other required supporting documents from prospectors and owners.<br>• Verify the consistency and apparent validity of documents, identify missing documents, and follow up with contacts until a usable file is compiled.<br>• Transmit elements to the Legal, Authorizations, Technical, Finance, and Geomarketing teams, follow up on their feedback, and centralize reservations, additional requests, and opinions.<br>• Prepare files and supporting documents for prospecting committees, organize meetings, formalize decisions, and update the status, conditions, and actions taken.<br>• Monitor letters of interest, mandates, promises, leases, or acquisitions with the authorized teams and coordinate signatures, deadlines, and suspensive conditions without substituting for the Legal department.<br>• Ensure the reliability of the CRM or prospecting table, produce the pipeline, alerts, and progress reports, and guarantee the traceability of versions and decisions.<br>• File physical and electronic documents, preserve their confidentiality, and prepare purchase requests, expense reports, and invoices related to studies and procedures.<br> </p><br><br><br><br> <br> Required profile : <p><strong>Profile sought:</strong></p><br><br><ul><li>A Bac +3/5 degree (Bachelor's/Master's or equivalent) in management, administration, or a related field.</li><li>You have 1 to 3 years of experience in real estate administration, land management, or development project monitoring.</li></ul><p><strong>Geographically mobile, you are willing to work in different regions of the Kingdom.</strong></p><br><br><p>"LabelVie is committed to preventing all forms of discrimination, particularly those based on sex or family situation and responsibilities. LabelVie is committed to promoting equal opportunities between men and women in terms of access to employment and training, working conditions, remuneration, career development, and access to positions of responsibility."</p><br><br> <br><br> </div>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Company Description: An iconic landmark of the Moroccan capital, the Sofitel Rabat Jardin des Roses embodies French elegance enhanced by the Moroccan art of living. Nestled in the heart of 8 hectares of lush gardens, the hotel offers an inspiring environment where hospitality, culture, and excellence converge. Featuring recently renovated rooms and suites, several restaurants with diverse culinary experiences, an exceptional spa with a heated indoor pool, sports facilities, and prestigious event spaces, the Sofitel Rabat Jardin des Roses welcomes a discerning international clientele, both leisure and corporate. Joining the Sofitel Rabat Jardin des Roses means becoming part of a family where a passion for service, refined relationships, and a strong team spirit shape every experience. Guided by the values of the Accor group, our establishment values talent, encourages professional development and cultivates an inspiring, multicultural and deeply human work environment.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: Our establishment, renowned for its timeless elegance, personalized service, and exquisitely refined customer experience, is seeking a Sales Director who embodies excellence and elevates our vision to the next level. We are looking for an inspiring leader with a strong appreciation for luxury, capable of developing ambitious strategies and forging exclusive partnerships in an environment where every detail matters.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your responsibilities</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Design and manage the overall commercial strategy in order to strengthen the hotel's premium positioning.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop strategic segments: High-end corporate, MICE, Luxury leisure, international markets.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify new growth opportunities and create exclusive offers tailored to a demanding clientele.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Building and maintaining privileged relationships with key players in the sector: luxury travel agencies, multinationals, embassies, high-end event organizers...</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Represent the hotel at international trade shows, VIP events and high-visibility promotional activities.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise and inspire the sales team (Sales, Events, Reservations) by establishing a culture of excellence, innovation and performance.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor key indicators and propose pricing strategies in collaboration with the Revenue Manager.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Working in synergy with the Marketing department to strengthen brand image and ensure an elegant and coherent digital presence.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To guarantee an impeccable customer experience, in accordance with the highest standards of luxury hospitality.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer service orientation - Relational elegance - Team spirit - Customer passion - Rigor - Adaptability - Attention to detail - Dynamism - Professionalism - Communication - Heartist spirit - Operational excellence</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Higher education (Bac+5) in business, hotel management or equivalent.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience in a similar role within a luxury hotel or international hotel group.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect mastery of sales and negotiation techniques in the world of luxury.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Natural leadership, strategic vision and a keen sense of performance.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent interpersonal skills, sense of protocol and professional elegance.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluency in French and English; a third language is a distinct asset.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">In-depth knowledge of international markets and the expectations of a premium clientele.</font></font></li></ul>
<b>Position:</b> Administrative Assistant<p> </p> <p> </p> <b>Job Description:</b> <b>Who We Are:</b> <p>As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer sides.</p> <p> </p> <b>About the Role :</b> <p>The Administrative Assistant provides comprehensive administrative and operational support to the Casablanca site, ensuring the efficient coordination of office activities, business visits, and day-to-day administrative operations. The role is responsible for managing visitor logistics, travel arrangements, meeting coordination, and general office administration while supporting managers and maintaining a professional workplace environment.</p> <p> </p> <p> <b>Main Responsibilities:</b> </p> <ul> <li> <p>Provide administrative support by preparing correspondence, reports, presentations, spreadsheets, and other business documents.</p> </li> <li> <p>Coordinate local and international business visits, including meeting schedules, visitor agendas, hotel reservations, taxi transfers, and site logistics.</p> </li> <li> <p>Organize meetings by scheduling rooms, preparing meeting materials, and coordinating attendees.</p> </li> <li> <p>Coordinate domestic and international travel arrangements when required.</p> </li> <li> <p>Prepare and process expense reports and administrative documentation for approval.</p> </li> <li> <p>Maintain calendars and provide scheduling support for leaders and key stakeholders.</p> </li> <li> <p>Manage office supplies and coordinate with vendors to ensure adequate inventory.</p> </li> <li> <p>Handle incoming and outgoing mail, shipments, and courier services.</p> </li> <li> <p>Support onboarding logistics for new employees and visitors.</p> </li> <li> <p>Assist with the organization of site events, team meetings, and employee engagement activities.</p> </li> <li> <p>Serve as a point of contact for general administrative inquiries and support day-to-day office operations.</p> </li> <li> <p>Ensure administrative processes comply with company policies and procedures.</p> </li> </ul> <p> </p> Job Complexity <ul> <li> <p>Applies established administrative knowledge and procedures to support daily business operations.</p> </li> <li> <p>Works independently on routine assignments with moderate supervision.</p> </li> <li> <p>Prioritizes multiple tasks while meeting deadlines in a fast-paced environment.</p> </li> <li> <p>Identifies administrative issues and resolves them using standard processes, escalating when appropriate.</p> </li> <li> <p>Builds effective working relationships with internal teams, external vendors, and visiting stakeholders.</p> </li> </ul> <p> </p> <b>Who We're Looking For:</b> <ul> <li> <p>Associate degree (2-year degree) or equivalent administrative qualification preferred, or High School Diploma with relevant professional experience.</p> </li> <li> <p>Typically requires 2 4 years of experience in an administrative, executive assistant, office coordinator, or similar role.</p> </li> <li> <p>Experience coordinating travel, business visits, meetings, and office operations is preferred.</p> </li> <li> <p>Strong proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, and Teams).</p> </li> <li> <p>Excellent organizational, communication, and time management skills.</p> </li> <li> <p>Fluent in English and French; additional languages are considered an asset.</p> </li> </ul> <p> </p> <b>What Do We Offer:</b> <ul> <li> <p>Full Permanent contract</p> </li> <li> <p>Social advantage: CNSS, CIMR, Health insurance</p> </li> <li> <p>Very good working atmosphere in a team of passionate collaborators</p> </li> <li> <p>Work culture where you can make an impact</p> </li> <li> <p>Working within an international organization, recognized worldwide in its sector.</p> </li> </ul> <p> </p> <p>Submit your CV in English.</p> <p>Arrow is an equal opportunity employer and is committed to create a diverse working environment by providing equal employment opportunity for all qualified persons.</p> <p> </p> <p> </p> <p>#LI-FR1</p> <p> </p> <p> </p> <b>Location:</b> MA-Casablanca, Morocco (Boulevard Al Quods)<p> </p> <p> </p> <b>Time Type:</b> Full time <p> </p> <b>Job Category:</b> Business Support
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<b>Position:</b>Administrative Assistant<br><br><b>Job Description:</b><span><b>Who We Are:</b></span><p><span>As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer sides.</span></p><br><br><br><b><span>About the Role :</span></b><p><span>The Administrative Assistant provides comprehensive administrative and operational support to the Casablanca site, ensuring the efficient coordination of office activities, business visits, and day-to-day administrative operations. The role is responsible for managing visitor logistics, travel arrangements, meeting coordination, and general office administration while supporting managers and maintaining a professional workplace environment.</span></p><br><br><br><p><b><span>Main Responsibilities:</span></b></p><br><br><ul><li><p><span>Provide administrative support by preparing correspondence, reports, presentations, spreadsheets, and other business documents.</span></p><br><br></li><li><p><span>Coordinate local and international business visits, including meeting schedules, visitor agendas, hotel reservations, taxi transfers, and site logistics.</span></p><br><br></li><li><p><span>Organize meetings by scheduling rooms, preparing meeting materials, and coordinating attendees.</span></p><br><br></li><li><p><span>Coordinate domestic and international travel arrangements when required.</span></p><br><br></li><li><p><span>Prepare and process expense reports and administrative documentation for approval.</span></p><br><br></li><li><p><span>Maintain calendars and provide scheduling support for leaders and key stakeholders.</span></p><br><br></li><li><p><span>Manage office supplies and coordinate with vendors to ensure adequate inventory.</span></p><br><br></li><li><p><span>Handle incoming and outgoing mail, shipments, and courier services.</span></p><br><br></li><li><p><span>Support onboarding logistics for new employees and visitors.</span></p><br><br></li><li><p><span>Assist with the organization of site events, team meetings, and employee engagement activities.</span></p><br><br></li><li><p><span>Serve as a point of contact for general administrative inquiries and support day-to-day office operations.</span></p><br><br></li><li><p><span>Ensure administrative processes comply with company policies and procedures.</span></p><br><br></li></ul><br><span>Job Complexity</span><ul><li><p><span>Applies established administrative knowledge and procedures to support daily business operations.</span></p><br><br></li><li><p><span>Works independently on routine assignments with moderate supervision.</span></p><br><br></li><li><p><span>Prioritizes multiple tasks while meeting deadlines in a fast-paced environment.</span></p><br><br></li><li><p><span>Identifies administrative issues and resolves them using standard processes, escalating when appropriate.</span></p><br><br></li><li><p><span>Builds effective working relationships with internal teams, external vendors, and visiting stakeholders.</span></p><br><br></li></ul><br><b>Who We're Looking For:</b><ul><li><p><span>Associate degree (2-year degree) or equivalent administrative qualification preferred, or High School Diploma with relevant professional experience.</span></p><br><br></li><li><p><span>Typically requires 2–4 years of experience in an administrative, executive assistant, office coordinator, or similar role.</span></p><br><br></li><li><p><span>Experience coordinating travel, business visits, meetings, and office operations is preferred.</span></p><br><br></li><li><p><span>Strong proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, and Teams).</span></p><br><br></li><li><p><span>Excellent organizational, communication, and time management skills.</span></p><br><br></li><li><p><span>Fluent in English and French; additional languages are considered an asset.</span></p><br><br></li></ul><br><b>What Do We Offer:</b><ul><li><p>Full Permanent contract</p><br><br></li><li><p>Social advantage: CNSS, CIMR, Health insurance</p><br><br></li><li><p>Very good working atmosphere in a team of passionate collaborators</p><br><br></li><li><p>Work culture where you can make an impact</p><br><br></li><li><p>Working within an international organization, recognized worldwide in its sector.</p><br><br></li></ul><br><p><span>Submit your CV in English.</span></p><br><br><p><span>Arrow is an equal opportunity employer and is committed to create a diverse working environment by providing equal employment opportunity for all qualified persons.</span></p><br><br><br><br><p>#LI-FR1</p><br><br><br><br><b>Location:</b>MA-Casablanca, Morocco (Boulevard Al Quods)<br><br><b>Time Type:</b>Full time<br><b>Job Category:</b>Business Support<br> </div>
<p>Take guest orders, communicate special requests to the kitchen, and coordinate delivery of orders and complementary in-room amenities according to Four Seasons Standards. Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods. Upsell additional services and products to maximize revenues. Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; Private Bar and beverage food quality; guestroom by Room Service Servers in a timely manner to ensure proper food and beverage quality; properly and accurately close guest checks; record guest charges and gratuities. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion. Maintain and file logs of amenity deliveries, table retrievals and private bar service requests. Update Opera with guest preferences collected and maintain regular reports to review in-house and arriving VIPs with special requests/set-ups. Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in Empact. Work harmoniously and professionally with co-workers and supervisors. Stock and order paper (cups, tags, straws etc) and office (Micros paper, printing paper, amenity cards, breakfast doorknob menus etc) supply items. Assist in setting tray tables for delivery. Work closely with the housekeeping coordinator to handle in-room guest requests simultaneously and seamlessly. Use HotSOS to dispatch staff to guestroom (and residential) floors to complete the needed request. Use Opera reports to prepare for hotel guests; share communication with team and beyond regarding preferences; update records/profiles etc. Coordinate with banquets when special deliveries are requested from an event to the guest room (i.e. midnight snack for bride and groom etc). Complete cashiering duties as per guideline daily. Assist in preparing regular Avero reports to analyze performance and adjust strategy according to guest preferences. Assist with payroll reporting. Have excellent Food & Beverage product knowledge and be able to be assertive and provide alternatives and solutions to guests inquiries / problems / suggestions. Liaise with the Kitchen shift leader whenever in doubt about any guests' requests which are out of the menu / extraordinary, prior to confirming with the guests. Be able to use Open table and appropriately take a guest’s reservation for any of our food and beverage outlets Standard Duties: To provide a friendly and professional service that always exceeds guests expectations. Assist in phone coverage with other departments. Assist the department to upkeep relevant noticeboards. Prepare related paperwork for new hires. Requires knowledge and the ability to operate computer equipment including word processing and spreadsheet software plus other systems (i.e. Opera, Windows, Bayan payroll and analysis reports etc). To accept responsibility for the health, safety and welfare of all areas of the department, guests and employees and to respond properly to any hotel emergency. To safeguard guests and employees with knowledge and application of health and safety, accident prevention, fire drills and first aid. To ensure you read the hotel's employee handbook and understand and adhere to its rules and regulations, particularly the policies and procedures relating to Fire, Hygiene, Health and Safety. To undertake other duties and responsibilities which, while not part of the normal routine, will be within the position's overall scope. To report for duty punctually wearing the correct uniform/attire and name badge. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards. Wear hair restraint/hat, gloves, apron, jacket and closed-toed shoes while on duty. To comply with local legislation as required. To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule. To respond to any changes in the department as dictated by the needs of industry, company or hotel. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs. To conduct and attend training sessions as outlined. Perform other tasks or projects as assigned by the Director of Food & Beverage or In-Room Dining Manager. Must be able to obtain any required food handling and/or sanitation certifications required by local or state agencies.</p><p><strong>Desired Candidate Profile</strong></p><p>Must be able to obtain any required food handling and/or sanitation certifications required by local or state agencies.</p>
<h2 class="h5">Job description</h2>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.<br><br><p><b>Director of Revenue – Four Seasons Hotel Rabat Kasr Al Bahr, Morocco</b></p><br><br><p><b>About Four Seasons Hotels and Resorts:</b></p><br><br><br><p>Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our culture enables everything we do.</p><br><br><br><p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><p><b>About Four Seasons Hotel Rabat Kasr Al Bahr, Morocco:</b></p><br><br><p>This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean. </p><br><br><br><p><b>The Role of Director of Revenue:</b></p><br><br><p>We currently have an opportunity for an experienced Director of Revenue to join our Four Seasons Hotel Rabat Kasr Al Bahr team in Morocco! </p><br><br><br><p>Reporting to the Director of Marketing, you will be responsible for the interpretation of business analytics into tactical strategy. The Director of Revenue provides focused expertise that will guide and direct the hotel’s Revenue Strategy team towards budgeted goals, through effective and measurable revenue management initiatives. You will work closely with the Director of Marketing to implement and consistently execute optimal revenue strategy, enabling key strategic and operational decisions for the hotel.</p><br><br><br><p>Key responsibilities will include Interpreting business analytics into meaningful action to improve revenue performance and reduce channel costs, identifying opportunities to leverage demand, managing rates and inventory in all distribution channels, initiating pricing analysis and recommendations, ownership of OTA Market Manager relationships, ownership of local merchandising strategies in distribution channels, preparation and presentation of revenue budgets and forecasts, and leading a weekly Revenue Strategy meeting that informs and enables optimization across all revenue generating departments.</p><br><br><br><p>You will oversee the Reservations Manager and exhibit a special talent for building, leading, coaching, training, and developing a strong team; ensuring our employees feel at home and receive the highest levels of support and care along with creating a great workplace for all great people to deliver great experiences.</p><br><br><br><p><b>Our Ideal Director of Revenue candidate will have:</b></p><br><br><p><span>Hotel opening experience and will be a seasoned revenue management professional.</span></p><br><br><br><p><span>Strong revenue and budget management skills, and exceptional communication skills with the ability to build trust and confidence with your team and your stakeholders.</span></p><br><br><br><p><span>A strategist who understands the luxury market, customer, and travel preferences; the ability to think critically and evaluate best possible solutions and resources to implement priorities and manage multiple initiatives; have an exceptional eye for detail, and a creative flair; bringing your personal touch and energy to our hotel. </span></p><br><br><br><p><b>Fluency in French and English is a must for this location, fluency in Arabic would be a plus, and you should have eligibility to work in Morocco. </b></p><br><br><br><p>Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts, and residences around the world, making us an undisputed “employer of choice.”</p><br><br><br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
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<b>Job Purpose</b> <br><p>To effectively manage Stores and Inventory control of aircraft parts, tools and equipment ensuring the adequacy and timeliness availability of needed components to secure the airworthiness of Air Arabia fleet and 3rd Party Aircrafts all in accordance with business requirements, DAC rules and regulations, and Air Arabia policies, procedures and quality standards.</p><br><br><b>Key Result Responsibilities</b> <br><ol><li>Manages daily stores and inventory activities ensuring all are performed, documented and recorded as per Air Arabia adopted policies and procedures with focus on safety, efficiency and cost-effectiveness in managing technical requirements and human factors considerations.</li><li>Supports the Head of Maintenance in developing, and maintaining a set of policies, operating procedures and adequate system for managing the storage and inventory daily work.</li><li>Co-designs and defines the set of standards and measures related to compliance with commercial, quality, as well as regulatory bodies’ agreed standards and procedures.</li><li>Maintains an inspection system to record data of store activities, taking into consideration material shelf life, tools calibration, temperature and humidity control, especially in technical stores, 24/7 coverage of all stores functions, as well as timely reporting of all activities in accordance with agreed formats and circulation terms.</li><li>Partners with Stakeholders in Engineering and Maintenance to ensure the adequacy and timely availability of necessary resources (manpower, facilities, components and spare parts, equipment, tools, etc.) to carry out planned and un-planned maintenance work.</li><li>Monitors the stock level of frequently demanded items, such as wheels, batteries, oils, fluids etc. ensuring it is always as per agreed number </li></ol><br><ol><li>Manages the allocation and performance of the respective team to execute action plans in line with business operational needs and agreed targets.</li><li>Supports the Head of Maintenance in managing, monitoring and evaluating the safety measures, facilities adequacy and cleanliness, storage conditions and needs, communication and overall performance of Stores.</li><li>Supervises the execution of function related SLAs with manufacturers, vendors and suppliers in line with agreed objectives and KPIS</li><li>Assists the Head of Maintenance during the audit checks ensuring corrective measures (if any) are timely executed as per DAC regulations and in accordance with approved quality standards.</li><li>Works closely with the Head of Maintenance to identify and set the annual budget for the stores and inventory control operations and to cost-effectively manage the related expenditure.</li><li>Educates and guides his/her team on how to comply with rules and regulations, formalities and procedures followed in carrying out maintenance tasks whilst monitoring and resolving any shortfalls that could potentially affect maintenance input and capability.</li><li>Partners with Legal, Finance, HR and other cross-functional teams to carry out function-related work ensuring efficiency and timely delivery, this includes but is not limited to: recruitment, training, annual appraisals, rostering, attendance control, claims, payments, etc.</li></ol><br>Key Result Responsibilities - Continued
<br><b>Qualifications (Academic, training, languages)</b> <br><ul><li>Bachelor degree in Management/Administration/Accounting or equivalent; alternately a diploma or certificate in a related field from a recognized institution combined with needed experience and exposure.</li><li>Project Management certificate, alternately the proven corresponding working experience is a must.</li><li>Cost Control, Budgeting, Compliance, Quality Assurance certificates and trainings are an added value and some may be treated as conditional for this role.</li><li>Proficient in Microsoft Office, Advanced Excel is preferred.</li><li>Fluent in English Language.</li></ul><br><b>Work Experience</b> <br><ul><li>5+ years’ experience in any industry, 3 years of which in a similar capacity in Airlines industry under Aircrafts maintenance management, with 2 years at least leading the Stores and Inventory Section.</li><li>Has necessary working experience and exposure to DAC aircrafts maintenance rules and regulations.</li><li>Experienced in leading and developing a team with heavy work-load schedules.</li><li>A good knowledge in airline and Flight Operations formalities and standard regulations.</li><li>Good exposure to Commercial/Quality Assurance /Safety/Internal & External Audit functional operations and practices related to and affecting aircrafts maintenance and components stores management.</li><li>Experienced in designing, implementing, and monitoring policies, procedures and operating manuals as per business needs and in line with adopted regulations and approved quality standards.</li><li>Experienced in executing and managing SLAs with successful delivery and results.</li><li>High level of accuracy and attention to both results and details.</li><li>Proven skills in analyzing data, identifying pitfalls and recommending cost-effective solutions.</li><li>Cost-oriented, possesses effective negotiation, problem solving and decision making skills.</li></ul><br><br> </div>
<p>Job Description: Network & Security Operations Engineer</p><p>Location</p><p>On-site — Kingdom of Morocco</p><p>Role Type</p><p>Permanent / Long-term — Day 2 Operations (BAU)</p><p>Certification</p><p>NSE 5 minimum — NSE 7 / FCSS preferred</p><p>Clearance</p><p>Government site security clearance required</p><p>About the Platform</p><p>Project: Morocco Steady-State Operations</p><p>Environment: Government-grade, on-premises bare-metal infrastructure. Three security-zone Kubernetes clusters (DMZ, Core, Red Zone) underpinned by a Fortinet security fabric (FortiGate 901G HA pair, FortiSwitch, FortiManager, FortiPAM, FortiWeb WAF, FortiADC, FortiAnalyzer) and Dell PowerEdge R670 compute nodes with Ceph distributed storage. Backup is delivered via Dell PowerProtect.</p><p>Operations model: The platform has been deployed and accepted. These roles cover Day 2 steady-state operations — monitoring, incident response, change management, backup validation, and continuous improvement. No deployment or project delivery responsibilities.</p><p>Role Overview</p><p>The Network & Security Operations Engineer is the primary Day 2 owner of the entire Fortinet security fabric protecting the platform. You maintain service continuity, respond to security events and network incidents, manage configuration changes through the change control process, and ensure the logging and audit trail infrastructure is operational at all times — a compliance-critical requirement for this government platform.</p><p>You work alongside the Infrastructure & Platform Operations Engineer, who owns the compute, Kubernetes, and backup layer. Together, the two roles provide full-stack operational coverage with clear domain ownership.</p><p>Day-to-Day Responsibilities</p><p>Monitoring & Incident Response</p><ul><li><p>Monitor FortiAnalyzer dashboards and alert feeds for security events, anomalous traffic, and policy violations across all zones.</p></li><li><p>Triage WAF alerts from FortiWeb: distinguish false positives from genuine threats, tune policies, and escalate confirmed incidents through the defined severity ladder.</p></li><li><p>Monitor FortiGate HA pair health: failover readiness, session table, CPU/memory baselines, and interface status.</p></li><li><p>Respond to FortiSwitch alerts: port flaps, uplink failures, spanning-tree events, and VLAN mismatches.</p></li><li><p>Own the first-response runbook for network and security incidents — document, contain, and escalate per the agreed SLA thresholds.</p></li></ul><p>Change & Configuration Management</p><ul><li><p>Process and implement firewall rule change requests through the change control board: validate business justification, implement on FortiManager, push to FortiGate, and produce evidence.</p></li><li><p>Manage VLAN and port changes on FortiSwitch: coordinate with the application and infrastructure teams to ensure correct zone placement.</p></li><li><p>Maintain FortiPAM user roster: onboard new privileged accounts, offboard leavers, enforce least-privilege RBAC, and produce monthly session audit reports.</p></li><li><p>Track and apply FortiOS, FortiSwitch, FortiWeb, and FortiManager firmware updates through the approved maintenance window process.</p></li><li><p>Renew and manage SSL/TLS certificates on FortiADC and FortiWeb ahead of expiry.</p></li></ul><p>Compliance & Audit</p><ul><li><p>Validate daily that log ingestion is functioning across all Fortinet components into FortiAnalyzer — any gap is a compliance incident.</p></li><li><p>Generate periodic access, session, and policy-change audit reports for security team consumption.</p></li><li><p>Conduct quarterly firewall rule reviews: identify stale, overly permissive, or undocumented rules and raise change requests for remediation.</p></li><li><p>Support any external security assessments or audits with evidence packs from FortiAnalyzer and FortiManager.</p></li></ul><p>Documentation & Continuous Improvement</p><ul><li><p>Maintain as-built accuracy: update network topology diagrams, VLAN registers, and IP plans after any change.</p></li><li><p>Update and improve operational runbooks based on incident learnings.</p></li><li><p>Identify recurring alert patterns and propose WAF tuning or firewall policy improvements to reduce noise.</p></li></ul><p>Must-Have Requirements</p><ul><li><p>FortiGate operations experience in a production environment: policy management, rule review, HA monitoring, firmware upgrades.</p></li><li><p>FortiManager operations: config push, managed-device monitoring, RBAC, audit trail review.</p></li><li><p>FortiAnalyzer or equivalent SIEM: log ingestion monitoring, security event investigation, report generation.</p></li><li><p>VLAN and switching operations: port changes, trunk management, VLAN troubleshooting.</p></li><li><p>NSE 5 minimum — NSE 7 / FCSS preferred. Certificate copy required at interview.</p></li><li><p>Experience operating network/security infrastructure in a government, critical infrastructure, or regulated environment.</p></li><li><p>Familiarity with PAM platforms: session monitoring, privileged account lifecycle.</p></li><li><p>On-site availability in Morocco on a permanent or long-term basis.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p>Good-to-Have</p><ul><li><p>FortiWeb WAF operations: signature updates, alert tuning, false-positive management.</p></li><li><p>FortiPAM-specific experience (or CyberArk / BeyondTrust in a comparable role).</p></li><li><p>FortiADC or equivalent ADC/load-balancer operations (F5 LTM, Citrix NetScaler).</p></li><li><p>SSL certificate lifecycle management across multiple services.</p></li><li><p>Familiarity with API/PNR data classification requirements or aviation/border security data handling.</p></li><li><p>French or Arabic language capability.</p></li></ul>