Diploma Graduate Jobs in Morocco
97 Jobs Found
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Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.
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<br> Job : <p>We are looking for on behalf of our client (a telecom operator) a <strong>Field Sales Representative based in Tangier / Marrakech.</strong></p><br><br><p><br><u>Main tasks:</u></p><br><br><ul><li>Prospecting for new clients</li><li>Sell various products and services in the B2B segment</li><li>Provide weekly activity reports</li></ul> <br> <br> Required profile : <ul><li>Associate's degree (Bac+2).</li><li>Good communication skills.</li><li>First experience in sales.</li><li>Compensation: fixed salary + uncapped variable based on achieved goals.</li><li>Position based in Tangier & Marrakech.</li></ul> <br><br> </div>
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Company culture : <p><strong>Kitea</strong> is characterized by a corporate culture centered on <strong>collaboration</strong>, where teamwork, trust and strong human relationships play an essential role. The company promotes close leadership that supports employee engagement, accountability and development. This collaborative foundation is strengthened by an <strong>openness to innovation</strong>, encouraging agility, creativity and adaptation to market changes. It also relies on a structured organization and a performance-oriented mindset, ensuring efficiency, reliability and a focus on results.
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<br> Job : <p>KITEA Group is recruiting a Warehouse Quality Control Agent to strengthen its Supply Chain teams.</p><br><br><p>Main missions</p><br><br><p>Ensure the qualitative and quantitative control of goods upon their arrival at the warehouse, identify anomalies (defects, missing items, non-conformities), and guarantee the conformity of products to KITEA Group's specifications and quality standards.</p><br><br><p>As such, your main responsibilities will be:</p><br><br><p>Control the qualitative and quantitative conformity of goods upon their arrival at the warehouse.<br>Verify compliance with technical specifications, quality standards, and defined specifications.<br>Identify, analyze, and report anomalies, defects, damages, or discrepancies found during reception.<br>Prepare non-conformity reports and ensure follow-up of corrective actions with stakeholders.<br>Collaborate with the Purchasing, Supply, Logistics teams, and suppliers to resolve quality disputes.<br>Monitor and analyze quality indicators related to receptions.<br>Participate in quality audits and continuous improvement of control and reception processes.<br>Ensure the application of quality procedures and safety standards in effect within the warehouse.<br>Profile sought<br>Bac+5 degree in Quality, Logistics, Supply Chain, Industrial Engineering, or equivalent.<br>First experience in a similar role in a logistics, industrial, or retail environment is desirable.<br>Good command of quality control tools and non-conformity management.<br>Knowledge of logistics processes and warehouse reception operations.<br>Proficiency in IT tools and Warehouse Management Systems (WMS).<br>Excellent analytical, synthesis, and reporting skills.<br>Rigor, organizational skills, responsiveness, and team spirit.<br> </p><br><br> <br> <br> Required profile : <p>A diploma of <strong>Master's degree (Bac+5) or higher</strong> is required.</p><br><br><p>Significant professional experience of <strong>5 to 10 years</strong> is sought.</p><br><br><p>To excel in this role, your background must demonstrate solid expertise in the areas of <strong>production</strong>, <strong>quality</strong>, <strong>safety</strong>, and <strong>maintenance</strong>. Your skills in <strong>team management</strong>, <strong>analysis</strong>, and <strong>problem-solving</strong> will be essential. Excellent command of quality tools and methods is expected, as well as the ability to communicate effectively with all levels of the organization.</p><br><br> <br><br> </div>
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<br> Company culture : <p><strong>Maroc Climate and Security (MCS) – Carrier</strong> operates within a <strong>predominantly cooperative culture</strong>, where people, trust and team spirit shape daily collaboration. The organization relies on a close management approach that supports empowerment, mentorship and collective commitment to meaningful missions. This collaborative foundation is balanced by a <strong>strong performance orientation</strong>, reflected in clear objectives and results-driven practices. It is further complemented by an <strong>innovative dimension</strong> that values initiative, alongside <strong>structured organizational processes</strong> ensuring efficiency, consistency and reliability.
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<br> Job : <p>As part of our development, we are recruiting a full-time Customer Service Representative (M/F) for our partner Chubb Fire & Security.</p><br><br><p>Chubb Fire & Security is an API Group company and one of the leading providers of fire and electronic security solutions and services for customers worldwide.</p><br><br><p>Chubb has been protecting people and property for over 200 years. Today, its 13,000 employees in over 200 branches and 17 countries work to make the world safer, protect people, and ensure customers' peace of mind.</p><br><br><p>As a full-time Customer Service Representative (M/F), you will be responsible for the following tasks:</p><br><br><ul><li>Provide technical information to customers;</li><li>Handle the commercial and administrative processing of customer orders;</li><li>Process recommendations for equipment replacement from the quoting tool: telephone follow-ups, quote modifications, order entry and tracking, quote portfolio updates...);</li><li>Handle customer requests forwarded by the Customer Relations Department (quote requests and prospects) and ensure communication between customers and branches (Directors and Sales Representatives);</li><li>Record maintenance contracts won by technicians in the quoting tool;</li><li>Update the customer contact database in the quoting tool;</li><li>Analyze commercial activity and report regularly (reporting).<br> </li></ul> <br> <br> Required profile : <p><strong>You can be part of the MCS team:</strong></p><br><br><ul><li>Associate's or Bachelor's degree in commerce, management, or equivalent;</li><li>2 to 3 years of experience in a sales department;</li><li>Good customer skills and commercial drive;</li><li>Organized, punctual, and motivated;</li><li>Proficient in Microsoft Office Suite;</li><li>Knowledge of the fire safety environment is desired;</li><li>Good command of written and spoken French.</li></ul><p><strong>What we offer you:</strong></p><br><br><p>You will have the opportunity to be part of an international, constantly evolving environment and to join a fun, open-minded team that promotes diversity.</p><br><br><ul><li>Standard office hours;</li><li>Work-life balance;</li><li>A continuously growing international environment;</li><li>A continuous learning environment;</li><li>Team building and other activities...etc.<br> </li></ul><p><strong><em>Join us now!</em></strong></p><br><br> <br><br> </div>
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<p>Performance et support</p><br><br><p>Achats - Outils et methodes achats</p><br><br><p>Acheteur Transactionnel F/H</p><br><br><p>CDI</p><br><br><p>Employé administratif</p><br><br><p>Temps complet</p><br><br><p>Dans le cadre de la politique Achats, l'acheteur transactionnel est responsable des activités transactionnelles liées aux passations de commandes pour le HUB MAROC et fournit un support opérationnel aux acheteurs.<br>Missions Principales <br>•Respect des Procédures: Appliquer rigoureusement les procédures, modes opératoires, consignes et instructions de travail en vigueur.<br>•Contrôle des DAs: Vérifier la conformité des Demandes d'Achat (DA) et les affecter conformément à la matrice de traitement établie.<br>•Traitement des DAs: Assurer un traitement efficace des DAs tout en respectant les objectifs fixés.<br>•Gestion FIFO: Gérer les dossiers selon la méthode FIFO (First In, First Out).<br>•Gestion des Prioriés: Gérer de manière proactive les priorités et urgences.<br>•Passation de Commandes: Créer, éditer et envoyer les bons de commande validés aux fournisseurs.<br>•Suivi des Commandes: S'assurer de la bonne réception des commandes par les fournisseurs et partager les accusés de réception avec les prescripteurs et les gestionnaires de DA.<br>•Qualité des Dossiers: Garantir la qualité et l'exhaustivité des dossiers traités.<br>•Relations Fournisseurs: Gérer les relations avec les fournisseurs et traiter les litiges en collaboration avec le Gestionnaire des litiges.<br>•Utilisation de l'ERP: Réaliser le dispatching de l'ERP via l'outil « Automate ».<br>•Support Opérationnel: Répondre aux sollicitations des acheteurs, prescripteurs et fournisseurs.<br>•Escalation des Problèmes: Remonter les points bloquants à la hiérarchie.<br>•Mise à Jour du Portail: Maintenir le portail à jour avec des fiches correctement remplies et exploitables.<br>•Participation aux Projets: Contribuer activement aux réunions QRQC (Quick Response Quality Control) et aux projets proposés.<br>•Formation des Nouveaux: Participer à l'intégration et à la formation des nouvelles recrues.<br>INDICATEURS D'ACTIVITE ET DE PERFORMANCE :<br>Les indicateurs d'activité sont définis dans les processus et procédures associés. Les objectifs de performance sont déterminés et communiqués annuellement, en cohérence avec les objectifs globaux de la société.<br>•Tableaux de Bord: Élaborer des tableaux de bord pour le suivi des indicateurs de ses activités ou celles du département en collaboration avec la hiérarchie.<br>•Amélioration Continue: Proposer des actions correctives et des suggestions d'amélioration pour optimiser les processus et les outils existants.</p><br><br><p>RAS</p><br><br><p>- Minimum Bac +3 en gestion, commerce, logistique ou un domaine équivalent. <br>- Bonne maitrise d'Excel et Connaissance des logiciels ERP<br>- Excellent sens de l'organisation et de la gestion des priorités <br>- Esprit méthodique et rigoureux.<br>- Attitude proactive face aux problèmes et aux urgences.<br>- Ouverture d'esprit et capacité à travailler en équipe.</p><br><br><br> </div>
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<br> Company culture : <p><strong>Université Internationale de Rabat (UIR)</strong> operates within a <strong>strongly performance-driven and competitive culture</strong>, where ambition, academic excellence and institutional reputation are key success drivers. This environment is reinforced by a <strong>significant innovation dimension</strong>, promoting research, experimentation and the development of high-impact projects. The culture is further supported by a <strong>collaborative approach</strong>, encouraging team engagement, knowledge sharing and close leadership. To a lesser extent, structured processes help ensure operational efficiency and reliability across academic and administrative activities.
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<br> Job : <p>The assistant carries out administrative and routine management tasks. He/She collects, processes, and facilitates the circulation of information necessary for the functioning of the faculty dean's office.<br>His/her main missions will be:</p><br><br><ul><li>Coordinate the logistical aspects of the dean's office</li><li>Ensure the reception and processing of requests from students of the Institution.</li><li>Ensure the reception and processing of requests from permanent and visiting faculty attached to the Institution</li><li>Manage, process, and coordinate written and oral information</li><li>Ensure the circulation of information, communicate with the different structures of the institution and external partners</li><li>Organize and prepare meetings and events</li><li>Draft, format, or proofread complex letters and documents</li><li>Propose and design administrative management tools, procedures, and documents</li><li>Organize the dean's office agenda</li><li>Organize the filing of documents and carry out regular archiving</li><li>Monitor the progress of different courses</li><li>Perform the necessary parameterization on the information system to ensure the input of grades for the different subjects taught at the Faculty</li><li>Issue semester and annual grade reports</li><li>Draft minutes of academic meetings</li><li>Issue certificates of success</li><li>Coordinate with the internal administrative entities of UIR</li><li>Manage the supply of the Faculty</li></ul> <br> <br> Required profile : <p><span><u><strong>Profile sought:</strong></u></span></p><br><br><ul><li>A BAC + 3 qualification or equivalent diploma with a minimum of 3 years of experience in a similar sector (Higher education school or University) would be a significant asset.</li></ul><p><u><strong><span>Knowledge:</span></strong></u></p><br><br><ul><li>Organization of higher education and general regulatory knowledge. Project management methodology</li><li>Document creation techniques</li><li>Communication techniques</li><li>General budget knowledge</li><li>Know-how:</li><li>Mastery of written and oral Arabic and French languages</li><li>Have a good level in English</li><li>Mastery of secretarial/assistant techniques</li><li>Mastery of common office software (word processing, Excel, PowerPoint, Windows environment, planning and appointment applications, information site management applications... Prioritize activities and assess the degree of urgency</li><li>Produce summaries</li><li>Draft minutes, decision records, reports, documents</li><li>Create procedures</li><li>Design dashboards</li></ul><p><span><u><strong>Personal qualities:</strong></u></span></p><br><br><ul><li>Rigor, Reliability, Discretion and sense of confidentiality, Responsiveness, Availability, Interpersonal skills, Initiative, Versatility, Dynamism</li></ul> <br><br> </div>
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<span>Mission : Superviser et optimiser la gestion des stocks à l'échelle du réseau (10+ points de vente, univers Fashion & Cosmétique), depuis la réception des marchandises fournies par les marques jusqu'à leur dispatch en boutique, en garantissant la fiabilité des inventaires et la disponibilité produit au bon endroit, au bon moment.<br> RESPONSABILITES PRINCIPALES Gestion des flux et du dispatch : Piloter la réception des livraisons des marques et coordonner leur répartition entre les boutiques selon les besoins (performance de vente, taille, typologie de clientèle, événements commerciaux) Définir et faire respecter les règles d'allocation/réassort entre points de vente (transferts inter-boutiques) Suivre les niveaux de stock par boutique et par marque, anticiper les ruptures et les surstocks Coordonner avec l'équipe achats/buying pour ajuster les approvisionnements.<br> Inventaires et fiabilité de stock : Organiser et superviser les inventaires (tournants et généraux) sur l'ensemble du réseau Mettre en place les procédures de comptage, d'écart et de régularisation Analyser les écarts d'inventaire (démarque connue/inconnue) et proposer des plans d'action correctifs Garantir la fiabilité des données de stock dans le système (ERP/logiciel caisse) Supervision et animation : Encadrer/animer les référents stock en boutique (souvent des responsables de magasin ou des assistants dédiés) Former les équipes boutique aux bonnes pratiques de gestion de stock.<br> Être l'interlocuteur des équipes logistique centrale, finance et retail.<br> Reporting et amélioration continue : Construire et suivre des KPIs : taux de rupture, taux de démarque, taux de service, délai de dispatch, taux de rotation Proposer des améliorations de process (outils, cadences de réassort, méthodes de comptage) Formation & Expérience Formation Bac+3/5 en logistique, supply chain, gestion, ou expérience terrain équivalente 3 à 7 ans d'expérience en gestion de stock, idéalement dans le retail multi-sites (fashion, cosmétique, ou distribution spécialisée) Compétences Techniques Maîtrise d'Excel avancé impérative ; Maîtrise d'un ERP/WMS ou d'un logiciel de caisse retail (type Odoo, etc.<br>) est un vrai plus Qualités Personnelles Rigueur, sens de l'organisation, capacité à gérer plusieurs sites en parallèle Leadership et pédagogie pour animer des équipes non hiérarchiques en boutique Résistance au stress en période de pics (soldes, opérations commerciales) Arabe et français courants ; l'anglais est un plus pour l'interface avec les marques internationales.<br></span> </div>
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Job : <p>Operational management of the agency:</p><br><br><ul><li>Supervise the daily activity of the agency and ensure its smooth operation.</li><li>Ensure the availability, cleanliness, and compliance of vehicles for rent.</li><li>Monitor bookings, rental agreements, and payments.</li><li>Ensure compliance with internal procedures and quality standards.</li></ul><p>Commercial development:</p><br><br><ul><li>Develop the agency's turnover.</li><li>Carry out local prospecting with hotels, travel agencies, companies, tourism operators, and partners.</li><li>Monitor sales, profitability, and customer satisfaction objectives.</li><li>Ensure the correct application of rates, promotions, and commercial conditions.</li></ul><p>Team management:</p><br><br><ul><li>Supervise counter agents, drivers, and other staff assigned to the agency.</li><li>Organize schedules and distribute tasks.</li><li>Train teams on procedures, tools, and service standards.</li><li>Ensure discipline, punctuality, and quality of reception.</li></ul> <br> Required profile : <p>Profile:</p><br><br><ul><li>Associate's degree (Bac+2) to Bachelor's degree (Bac+4) in management, commerce, administration, tourism, logistics, or equivalent.</li><li>Proven experience in car rental, agency management, customer relations, and team management.</li><li>Experience in an airport or tourism-related environment is highly desirable.</li><li>Proficiency in sales techniques, negotiation, and business development;</li><li>Availability and flexible working hours, especially during peak periods.</li></ul> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>OUR STORY At STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today. When you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of technology around the world. Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo, drive innovation, and unlock their own potential. Embark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you.</p><p>YOUR ROLE * Process Scope: Die Attach Process Glue/ Soft Solder/ Solder Paste * Responsible for providing technical support and guidance on process implementation and analysis to ensure conformance of the manufacturing process to set specifications. * Support in development of new products and ensure proper implementation of established manufacturing processes. Perform new material and machine qualification and improvement. * Identify, modify, and upgrade processes and controls to meet set quality standards, yield and meet the target milestone at optimum cost. * Supports manufacturing and Quality Programs * To lead Technical Team or group for improvements and Projects * Ensure that EHSE aspect will be considered during new product/new process introduction and Ensure New process or product conformity vs EHSE requirements</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Engineer / Master diploma</li><li>Technical Background: Strong technical knowledge of assembly processes, strategic thinking, leadership, and analytical problem solving.</li><li>The Central Process Engineer is responsible in over-all result of new product/process. (Definition, Design, detailed preparation, validation and qualification, release, industrialization). Handling multiple jobs and responsibilities, projects at the same time.</li><li>Deep fundamental knowhow on process field of competence, technical ability to perform optimization and analytical capability to perform research and problem solving (simple/complex) is vital to this job.</li><li>Degree of autonomy: High level of autonomy in the technical decision-making process is needed. Interaction with N+1, N+2, N+3 are mainly for strategic alignment or project review.</li><li>Need high scientific & technical background in Die attach</li><li>High level of communication behavior</li><li>Leadership skills to a multi-cultural teams; highly technical members that need to be all engaged and working together to improve company operations (quality, cost,yield</li><li>Knowledge with MS office/ PowerBI</li><li>Strong Knowledge in Statistical Tools and Software</li><li>English business proficiency</li><li>PMP certified, Six Sigma certified are advantage</li></ul><p></p></section>
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Company culture : <p><strong>Cosumar</strong> is characterized by a corporate culture centered on <strong>collaboration</strong>, where human relationships, teamwork and employee support play an important role. This collaborative approach is reinforced by a strong <strong>organizational</strong> dimension, ensuring rigor, efficiency and process reliability. The company also values <strong>performance</strong> and goal achievement, while maintaining openness to <strong>innovation</strong> and continuous improvement. This balance fosters a structured, people-oriented and progress-driven work environment.
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<br> Job : <p>Join a leader in the agri-food sector and actively participate in our success as a <strong>Stock Manager</strong> at one of our sites located in the <strong>Loukkos</strong> region.</p><br><br><p>Your role will be to ensure the management of stocks of raw materials, packaging, and chemicals, and to guarantee the availability of the necessary goods in terms of deadlines and quantities while meeting the needs of users.</p><br><br><p>Your missions will include: </p><br><br><ul><li> Manage raw materials: Create purchase requests for necessary raw materials on SAP</li><li>Process urgent requests for raw materials (Check availability in coordination with subsidiary stock managers to arrange transfers)</li><li>Ensure coordination between the purchasing department and relevant departments to respond to offers</li><li>Track order progress in coordination with suppliers</li><li>Schedule merchandise pickup missions (transport) according to order priority and availability</li><li>Assist with the receipt and unloading of merchandise</li><li>Check the conformity of merchandise upon receipt (quantity and quality compared to the delivery note), establish the receipt note, and enter data into SAP for validation</li><li>Notify the user to check the conformity of merchandise upon receipt, establish the receipt note, and enter it into SAP for validation</li><li>After quality confirmation by the user, place the merchandise in the appropriate shelves*</li><li>Prepare daily reporting of goods leaving the previous day by product type</li><li>Prepare for the official annual inventory, process discrepancies with justification, and communicate them to the management control department</li><li>Manage chemical products: Create systematic purchase requests for chemical products and track receipts based on usage needs and stock levels</li><li>Manage consumables: Create systematic purchase requests for consumables and track receipts based on usage needs and stock levels</li><li>Participate in continuous improvement projects: Propose improvement actions within your area of activity</li><li>Participate in continuous improvement projects at the level of the reporting department</li></ul> <br> <br> Required profile : <p>You have a training level of <strong>Bac+2/3</strong> (equivalent to an Associate's or Bachelor's degree) in industrial technology, IT, or equivalent.</p><br><br><p>An experience as an intern in a similar position is required, ideally in the agri-food sector or heavy industry.</p><br><br><p>If you see yourself in this profile and are ready to take on this challenge, do not hesitate to apply quickly using the "Send my CV to the recruiter" button below.</p><br><br> <br><br> </div>
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Job : <p><u><strong>1. Operations Supervision:</strong></u><br>• Ensure coordination and supervision of daily plant treatment activities.<br>• Monitor crushing, grinding, cycloning, gravity pre-concentration, leaching, and solid-liquid separation (counter-current decantation) processes to ensure their efficiency and compliance with established standards and indicators.<br><u><strong>2. Team Management </strong></u>:<br>• Coach and motivate a team of operators and assistant operators.<br>• Supervise the work of operators by distributing tasks and responsibilities fairly and effectively, while ensuring close monitoring throughout the shift.<br>• Provide continuous training and support to the team to improve skills and performance.<br><u><strong>3. Communication and Collaboration:</strong></u><br>• Coordinate activities with other departments, including maintenance, metallurgy, warehouse, and purchasing.<br>• Communicate effectively with the Treatment Manager and team members to ensure a clear understanding of goals and expectations.<br>• Collect yield calculation information.<br>• Understand the quality parameters of the solution, finished product, and performance data.</p><br><br><p><u><strong>HSE Roles & Responsibilities</strong></u></p><br><br><p>1. Ensure the safety of operators on duty.<br>2. Responsible for the use of PPE for the entire team.<br>3. Contribute positively to the training of treatment operators in the areas of occupational health and safety.<br>4. Ensure adherence to safety standards and operating procedures.<br>5. Report any safety or environmental anomaly/incident/accident that occurs during the work shift to the manager.<br>6. Participate in ZMSM's HSE approach (HSE committee; procedure updates, etc.).<br>7. Ensure the safety of equipment and the cleanliness of the plant.<br> </p><br><br> <br> Required profile : <p><u><strong>Knowledge:</strong></u><br>1. Understand plant operation and recognize failure modes.<br>2. Know the product specifications and cuts expected by the functions: crushing screening, grinding cycloning, gravity pre-concentration, leaching & counter-current decantation.<br>3. Understand and interpret the performance data of unit operations.<br>4. Understand the PFD and P&ID of the plant and the role of reagents.<br>5. Understand the technologies of the machines installed in their unit.<br>6. Know the operation of equipment and control loops.<br>7. Be aware of the risks and failure modes related to their operations.<br>8. Understand the operation and flow-sheet of a counter-current decantation unit.<br>9. Know the start-up, shutdown, and operating procedures.<br><u><strong>Skills:</strong></u><br>1. Sampling<br>2. Mass and metallurgical balances<br>3. Optimization of operating costs<br><u><strong>Attitude:</strong></u><br>1. Dynamism and responsiveness<br>2. Listening and respect for superiors<br>3. Organizational skills and rigor in carrying out assigned tasks.<br> </p><br><br><p><u><strong>Profile</strong></u></p><br><br><p>Required education level: Bac +2 to Bac +3 in mineral processing, industrial chemistry, or equivalent.<br>Desired diplomas: Higher Technician Diploma<br>Experience: 3 years of experience in mineral processing or similar industry.<br>Mandatory training: Advanced knowledge of hydrometallurgy processes and fragmentation & grinding techniques.</p><br><br><p><strong>Mandatory training to be completed before starting the job:</strong><br>• Team Leadership Training<br>• Specific training on the risks associated with cyanide handling.<br>• Training on intervention and emergency management procedures in case of a cyanide incident.<br>• Basic HSE training including: PPE use, mechanical and electrical risks, and emergency situations.<br> </p><br><br> <br><br> </div>
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<b>Job Purpose</b> <br><p><span><span><span><span><span><span><span>To support the <span>Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience</span> ensuring productivity is in line with set measures and company’s adopted policies and procedures.</span></span></span></span></span></span></span></p><br><br><b>Key Result Responsibilities</b> <br><ol><li><span><span><span><span><span>Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</span></span></span></span></span></li></ol><br><br>.
<br><ol><li><span><span><span><span><span>Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</span></span></span></span></span></li></ol><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span><span><span><span>High School/Diploma or equivalent.</span></span></span></span></li><li><span><span><span><span>Capable of using technology systems and tools such as Microsoft Office.</span></span></span></span></li><li><span><span><span><span>Good in English ,Frensh & Arabic Languages .</span></span></span></span></li><li><span><span><span><span>No hearing or articulatory problems.</span></span></span></span></li></ul><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>No previous experience is required for this role; any experience would be treated as an advantage.</span></span></span></span></span></li><li><span><span><span>Capability of understanding market trends and channeling them leading to effective customer care solutions</span></span></span></li><li><span><span><span><span><span>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of understanding customers’ problems and direct them in the right channel.</span></span></span></span></span></li><li><span><span><span><span><span>Ability to work for long hours and under pressure.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>
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Result of Service<br>• Independent responsibility for planning and implementation of own work plan and that of other nursing staff as delegated by the Chief Medical Officer. • Promotion and maintenance of health care in the mission including prevention of health hazards for all staff. • Timely preparation of medical budget, administrative documentations, procurement of medications /consumables.<br> Work Location<br>LAAYOUNE<br> Expected duration<br>9 Months<br> Duties and Responsibilities<br>This position is located in the Medical Unit of the United Nations Mission for the Referendum in Western Sahara (MINURSO), Laayoune. The IC Nurse reports to MINURSO Chief Medical Officer. Within delegated authority, the incumbent performs the following duties: - Participates in the daily clinical operations of the mission Medical Unit at the MINURSO Headquarters (MHQ) and team sites. - Performs clinical assessment of patients visiting the clinic; provides care/advice accordingly or facilitates referral to the UN Medical Officer or to an outside physician, as indicated. - Responds to emergency calls and assists Medical Officers in providing adequate care; ensures effective liaison between patients and outside physicians, hospitals, paramedics, family members, and colleagues as appropriate; documents case findings. - Escorts patients on medical evacuation and provides emergency care during evacuation when required. - Performs diagnostic and screening tests such as ECG, laboratory (blood and urine), and other tests as required. - Participates in the roster of medical personnel providing emergency services outside the clinic’s regular hours. - Reviews the immunization status of personnel, provides advice and administers vaccinations as directed by the Medical Officers. - Enters medical information of patients into the patient's file in the medical database with due respect for confidentiality. - Prepares medical statistics in collaboration with other colleagues or independently when necessary. - Assists in providing health education and health promotion programs; participates in work environment assessment. - Perform other duties as required.<br> Qualifications/special skills<br>A high school diploma or equivalant is required. A Nursing diploma from an accredited institution or formal education/training in nursing, such as a registered Professional Nurse designation or equivalent is required. At least five (5) years of continuous clinical experience in nursing or as first respondent in remote environment is required. Experience in UN mission administration with knowledge and understanding of relevant UN administrative policies and procedures or experience with medical facilities in an international setting is desirable. Certificates in CPR, Basic Life Support (BLS), Advanced Cardiac Life Support and Pre-hospital Trauma Life Support or equivalent emergency medical care are required.<br> Languages<br>Fluency in written and spoken English is required. Knowledge of French is desirable.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br>
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<p><b>Company Description</b></p><br><br><p><br>Vialto Partners is a market leader in global mobility services. Our purpose is to ‘Connect the world’. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.<br>Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.<br>Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6,500 staff worldwide and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.<br>Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve.<br>To learn more about what we do, tune in to our podcast <u>On the Move</u> to hear expert insights on issues affecting global mobility, and read about the <u>latest news</u> in the industry. You can also follow us on <u>LinkedIn</u> and <u>Instagram</u><br><b>Job Description</b><br>You will join our young and dynamic teams in a growth story, creating multiple opportunities for individuals who focus on self-learning and continuous improvement while being flexible to work on technology-focused projects. By joining our team, you will work within a specialized group handling various tasks related to international mobility (Taxation, Immigration...). You will be supported and trained daily by more experienced colleagues and a group of professionals from Vialto Switzerland or other offices. You will assist renowned global clients with employees in international mobility situations, ensuring compliance with their tax obligations.<br><b>Main Responsibilities Include</b></p><br><br><ul><li><p>Ensuring daily tax compliance in the context of international mobility.</p><br><br></li><li><p>Preparing tax calculations, working papers, and tax returns.</p><br><br></li><li><p>Providing additional tax compliance services.<br> </p><br><br></li></ul><p><b>Required Skills</b></p><br><br><ul><li><p>Bac +5 (Business school diploma or university master's degree in finance, CCA, etc.)</p><br><br></li><li><p>Good knowledge of office tools (PowerPoint, Excel, Word).</p><br><br></li><li><p>General knowledge of tax principles (Income Tax).</p><br><br></li><li><p>Full professional proficiency in French and English (both oral and written).</p><br><br></li><li><p>Ability to work in a team and adapt to different tasks.</p><br><br></li><li><p>Positive attitude towards learning and taking on new responsibilities.<br> </p><br><br></li></ul><p><b>Desired Skills</b></p><br><br><ul><li><p>Proficiency in using Google Suite and Office 365 applications<br> </p><br><br></li></ul><p><b>Additional Information</b></p><br><br><ul><li><p>Intensive in-house training.</p><br><br></li><li><p>Become part of a global and multicultural team.</p><br><br></li><li><p>Professional career development opportunities.</p><br><br></li><li><p>Hybrid work model. 2 days at the office in Millennium Zénith (Casablanca)<br> </p><br><br></li></ul><p>We are an equal opportunity employer that does not discriminate on the basis of any legally protected status.Please note, AI is used as part of the application process</p><br><br><br> </div>
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<br>Description de l'entreprise<br><br><p><strong>Fairmont Hotels & Resorts</strong></p><br><p>Rejoignez une équipe dynamique et faites partie d’un réseau de 90 établissements d’exception, avec 34 nouvelles ouvertures en cours, répartis dans 30 pays à travers le monde.<br>Nos établissements s’étendent des plages d’Hawaï aux parcs nationaux préservés du Canada, du cœur de Londres aux déserts des Émirats Arabes Unis.</p><br><p><strong>Fairmont Royal Palm Marrakech</strong></p><br><p>C‘est sur un domaine d’exception, au cœur d’une oliveraie centenaire dominé par l’Atlas que se trouve le Fairmont Royal Palm Marrakech. À seulement vingt minutes de la vibrante « Ville Rouge », sur la route d’Amizmiz, le Fairmont Royal Palm Marrakech propose le meilleur : 134 clés réparties en suites et villas, trois restaurants, un Spa d'une superficie de 3500 m2 ainsi qu’un centre sportif avec une piscine de 2000 m2, un golf de 18 trous et un club enfant unique.</p><br><br>Description du poste<br><br><p>Relevant du chef de partie, les responsabilités et les fonctions essentielles du poste comprennent, sans s’y limiter :</p><br><ul><li>Offrir aux clients des services professionnels, attachants et prévenants tout en aidant les collègues ;</li><li>Préparer et dresser tous les plats, qu’ils soient destinés à la carte ou au buffet, conformément aux recettes et aux normes de l’hôtel ;</li><li>Partager activement ses idées, ses opinions et ses suggestions lors des réunions préparatoires quotidiennes ;</li><li>Assurer la rotation correcte des produits dans toutes les chambres froides afin de réduire le gaspillage ;</li><li>Veiller à ce que les réquisitions de la salle d’entreposage soient exactes ;</li><li>Connaître parfaitement tous les plats du menu, les plats du jour et les promotions ;</li><li>Veiller à la propreté et à l’entretien de toutes les zones de travail, des ustensiles et des équipements ;</li><li>Respecter les politiques, les procédures et les normes de service relatives aux cuisines ;</li><li>Respecter toutes les politiques d’hygiène et de sécurité lors de la manipulation d’aliments et de boissons ;</li><li>Autres tâches, telles qu’assignées.</li></ul><br>Qualifications<br><br><ul><li>Expérience préalable dans le domaine culinaire ;</li><li>Un diplôme ou un certificat dans une discipline culinaire est un atout ;</li><li>Excellentes compétences interpersonnelles et compétences en résolution de problèmes ;</li><li>Particulièrement responsable et fiable ;</li><li>Capacité à travailler efficacement sous pression dans un environnement au rythme soutenu ;</li><li>Capacité à travailler en équipe ;</li><li>Capacité à concentrer son attention sur les besoins des clients, en restant calme et courtois à tout moment.</li></ul><br>Informations supplémentaires<br><br><p><em><strong>Avantages collaborateurs</strong></em></p><br><p>Rejoignez nos équipes et bénéficiez d’un ensemble d’avantages exclusifs, incluant des surclassements offerts, des séjours prolongés, des tarifs préférentiels au sein des établissements <strong>Fairmont & Raffles</strong>, ainsi que des réductions sur la restauration et le bien-être, sans oublier de nombreuses attentions pensées pour enrichir votre expérience.</p><br><p>Nous avons à cœur de prendre soin de nos collaborateurs et de valoriser leur engagement en leur offrant des avantages à la hauteur de leur investissement.</p><br><p><em><strong>Nos valeurs</strong></em></p><br><p><strong>Respect</strong><br>Nous valorisons les besoins, les idées et l’individualité de chacun.<br>Nous traitons toutes les personnes avec équité et dignité.</p><br><p><strong>Excellence</strong><br>Nous créons des liens authentiques et saisissons chaque occasion pour faire sentir à notre entourage qu’il est unique.</p><br><p><strong>Appartenance</strong><br>Nous célébrons nos différences, nous nous soutenons mutuellement et avançons toujours ensemble.</p><br><p><strong>Autonomisation</strong><br>Nous donnons à chacun la liberté de prendre des initiatives et d’anticiper les moments qui créent des expériences inoubliables.</p><br><p><strong>Intégrité</strong><br>Nous bâtissons la confiance à travers le respect mutuel et l’authenticité.</p><br><p><strong><em>Diversité & Inclusion</em></strong></p><br><p>Fairmont s’engage à créer un environnement inclusif où la diversité des talents peut pleinement s’épanouir.<br>Nous accueillons avec enthousiasme des candidats issus de tous horizons.</p><br> </div>
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<br>Description de l'entreprise<br><br><p><strong>Fairmont Hotels & Resorts</strong></p><br><p>Rejoignez une équipe dynamique et faites partie d’un réseau de 90 établissements d’exception, avec 34 nouvelles ouvertures en cours, répartis dans 30 pays à travers le monde.<br>Nos établissements s’étendent des plages d’Hawaï aux parcs nationaux préservés du Canada, du cœur de Londres aux déserts des Émirats Arabes Unis.</p><br><p><strong>Fairmont Royal Palm Marrakech</strong></p><br><p>C‘est sur un domaine d’exception, au cœur d’une oliveraie centenaire dominé par l’Atlas que se trouve le Fairmont Royal Palm Marrakech. À seulement vingt minutes de la vibrante « Ville Rouge », sur la route d’Amizmiz, le Fairmont Royal Palm Marrakech propose le meilleur : 134 clés réparties en suites et villas, trois restaurants, un Spa d'une superficie de 3500 m2 ainsi qu’un centre sportif avec une piscine de 2000 m2, un golf de 18 trous et un club enfant unique.</p><br><br>Description du poste<br><br><p>Relevant du chef de partie pâtisserie, les responsabilités et les fonctions essentielles du poste comprennent, sans s’y limiter :</p><br><ul><li>Offrir aux clients des services professionnels, attachants et prévenants tout en aidant les collègues ;</li><li>Préparer et dresser tous les plats, qu’ils soient destinés à la carte ou au buffet, conformément aux recettes et aux normes de l’hôte ;</li><li>Partager activement ses idées, ses opinions et ses suggestions lors des réunions préparatoires quotidiennes ;</li><li>Assurer la rotation correcte des produits dans toutes les chambres froides afin de réduire le gaspillage ;</li><li>Veiller à ce que les réquisitions de la salle d’entreposage soient exactes ;</li><li>Connaître parfaitement tous les plats du menu, les plats du jour et les promotions ;</li><li>Veiller à la propreté et à l’entretien de toutes les zones de travail, des ustensiles et des équipements ;</li><li>Respecter les politiques, les procédures et les normes de service relatives aux cuisines ;</li><li>Respecter toutes les politiques d’hygiène et de sécurité lors de la manipulation d’aliments et de boissons ;</li><li>Autres tâches, telles qu’assignées.</li></ul><br>Qualifications<br><br><ul><li>Expérience préalable dans le domaine culinaire ;</li><li>Une attestation de compagnonnage ou un équivalent international est un atout ;</li><li>Un diplôme ou un certificat dans une discipline culinaire est un atout ;</li><li>Excellentes compétences interpersonnelles et compétences en résolution de problèmes ;</li><li>Particulièrement responsable et fiable ;</li><li>Capacité à travailler efficacement sous pression dans un environnement au rythme soutenu ;</li><li>Capacité à travailler en équipe ;</li><li>Capacité à concentrer son attention sur les besoins des clients, en restant calme et courtois à tout moment.</li></ul><br>Informations supplémentaires<br><br><p><em><strong>Avantages collaborateurs</strong></em></p><br><p>Rejoignez nos équipes et bénéficiez d’un ensemble d’avantages exclusifs, incluant des surclassements offerts, des séjours prolongés, des tarifs préférentiels au sein des établissements <strong>Fairmont & Raffles</strong>, ainsi que des réductions sur la restauration et le bien-être, sans oublier de nombreuses attentions pensées pour enrichir votre expérience.</p><br><p>Nous avons à cœur de prendre soin de nos collaborateurs et de valoriser leur engagement en leur offrant des avantages à la hauteur de leur investissement.</p><br><p><em><strong>Nos valeurs</strong></em></p><br><p><strong>Respect</strong><br>Nous valorisons les besoins, les idées et l’individualité de chacun.<br>Nous traitons toutes les personnes avec équité et dignité.</p><br><p><strong>Excellence</strong><br>Nous créons des liens authentiques et saisissons chaque occasion pour faire sentir à notre entourage qu’il est unique.</p><br><p><strong>Appartenance</strong><br>Nous célébrons nos différences, nous nous soutenons mutuellement et avançons toujours ensemble.</p><br><p><strong>Autonomisation</strong><br>Nous donnons à chacun la liberté de prendre des initiatives et d’anticiper les moments qui créent des expériences inoubliables.</p><br><p><strong>Intégrité</strong><br>Nous bâtissons la confiance à travers le respect mutuel et l’authenticité.</p><br><p><strong><em>Diversité & Inclusion</em></strong></p><br><p>Fairmont s’engage à créer un environnement inclusif où la diversité des talents peut pleinement s’épanouir.<br>Nous accueillons avec enthousiasme des candidats issus de tous horizons.</p><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p><p><b>Position</b>: Under the hierarchical supervision of the Head of Delegation Morocco and the technical supervision of the Head of Expertise Mobilization of the SDSN department.</p><p>Summary of main missions:</p><ul><li>Technical support to the CRM for the deployment of a Volunteer Management System (VDMS): training, monitoring of pilot branches, integration into recruitment and volunteer monitoring processes.</li><li>Support for the implementation of the CRM's new Volunteer Management Regulation and development of non-technical training pathways (understanding the Movement, management functions).</li><li>Cross-cutting dimension: support for several partner National Societies in the deployment of VDMS, from configuration to post-deployment monitoring.</li><li>Capitalization of experiences and contribution to the definition of the CRF's service offering in volunteer management.</li><li>Identification of new funding opportunities and strengthening of the CRF's positioning within the Movement and beyond.</li></ul><p>HIERARCHICAL AND FUNCTIONAL RELATIONSHIPS</p><ul><li>Hierarchical link: Head of Delegation Morocco</li><li>Functional link: Head of Expertise Mobilization at headquarters</li></ul><p>Internal collaboration with:</p><ul><li>Support departments of the CRF delegation in Morocco</li><li>DMI staff of the CRF delegation in Morocco</li><li>Staff of the SDSN department at headquarters.</li><li>Technical and support services at headquarters.</li><li>Departments at CRF headquarters outside the Directorate of International Operations, particularly with the Volunteer Engagement Department.</li></ul><p>External collaboration with:</p><ul><li>The National Volunteer Manager of the CRM and the focal points of the local branches concerned by the projects.</li><li>National and local focal points of other National Societies concerned by the projects.</li><li>The company iXiam for the implementation of the VDMS software.</li><li>The IFRC department in charge of the Volunteering theme.</li></ul><p><br></p><p>Specific context of the position:</p><p>Regular field missions will be necessary (3 missions/year and regular trips to Taroudant) to carry out all the tasks described above, and in particular to provide the necessary technical support and participate in the training of CRM teams. Missions will be mainly in Morocco, with occasional missions to other accompanied National Societies. This position reports hierarchically to the Head of Delegation of Morocco. In case of disagreement between the different parties concerned regarding the priorities of the mission or the management of the calendar, the final decision will rest with the Middle East desk and the head of the SDSN department (in consultation with the desks of the countries concerned).</p><p>Operational base in Morocco: The position is based in Marrakech; therefore, the incumbent will work in close coordination with the program coordinator for Morocco, particularly for country activity planning, relations with the CRM, internal travel, and security, logistical, and administrative aspects of the Marrakech base.</p><p>Employment conditions:</p><ul><li>Status type: expatriate</li><li><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>University or postgraduate degree in a relevant field - examples: Volunteer Management, Volunteer Human Resources Management, NGO Capacity Building - or equivalent.</li><li>4-5 years of experience (minimum) in volunteer management in the humanitarian sector (experience within the Red Cross Red Crescent Movement is an added value).</li><li>Experience using a digital volunteer management tool (e.g., civiCRM).</li><li>Experience in humanitarian or solidarity organizations.</li><li>Experience in training (design and facilitation) is desirable.</li><li>Experience working in a multicultural environment is desirable.</li><li>Proficiency in Office Suite (Word, Excel, PowerPoint), network work (G-Suite/Google Workspace).</li><li>Knowledge or experience of the Red Cross Movement.</li><li>Analytical and synthesis skills.</li><li>Writing skills.</li><li>Strong motivation to work in very close partnership with a national partner.</li><li>Adult coaching/pedagogy skills.</li><li>Good knowledge of project cycle management and coordination.</li><li>No specific requirements related to the Moroccan environment.</li><li>Excellent command of French (spoken and written) is mandatory.</li><li>English is mandatory.</li><li>Proficiency in Arabic is an added value.</li></ul><p></p></section>
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<p>Overview Le/La Technicien(ne) en machines à coudre industrielles est responsable de l’installation, de la maintenance, du diagnostic des pannes et de la réparation des machines à coudre industrielles ainsi que des équipements associés, afin d’assurer le bon fonctionnement et l’efficacité des opérations de production. Ce poste contribue à la performance de la production en réduisant les temps d’arrêt, en optimisant les performances des machines et en garantissant le respect des normes de qualité et de sécurité. The Sewing Machine Technician is responsible for installing, maintaining, troubleshooting, and repairing industrial sewing machines and related equipment to ensure smooth and efficient production operations. The role supports production by minimizing downtime, improving machine performance, and maintaining quality and safety standards. Responsibilities Principales responsabilités Installer, configurer et régler les machines à coudre industrielles et les équipements associés. Effectuer la maintenance préventive conformément aux programmes d’entretien établis. Diagnostiquer les pannes mécaniques, électriques et pneumatiques, puis réaliser les réparations nécessaires. Intervenir rapidement en cas de panne afin de minimiser les interruptions de production. Régler et calibrer les machines pour garantir la qualité des coutures et l’efficacité de la production. Remplacer les pièces usées ou défectueuses telles que les aiguilles, moteurs, courroies, boucleurs et mécanismes d’entraînement. Tenir à jour les dossiers de maintenance, les rapports d’intervention et le suivi de l’utilisation des pièces de rechange. Accompagner les équipes de production dans l’utilisation des machines et le dépannage de premier niveau. Veiller à ce que les équipements fonctionnent conformément aux normes de qualité et de sécurité. Participer aux initiatives d’amélioration continue et de réduction des coûts. Maintenir la propreté des machines et des zones de travail, et assurer leur bonne lubrification. Responsibilities Install, set up, and adjust industrial sewing machines and equipment. Perform preventive maintenance according to maintenance schedules. Diagnose mechanical, electrical, and pneumatic issues and carry out repairs. Troubleshoot machine breakdowns quickly to minimize production downtime. Calibrate machines to ensure proper stitch quality and production efficiency. Replace worn or defective parts such as needles, motors, belts, loopers, and feed mechanisms. Maintain maintenance records, repair logs, and spare parts usage. Support production teams in machine operation and basic troubleshooting. Ensure machines operate according to safety and quality standards. Participate in continuous improvement and cost-reduction initiatives. Maintain cleanliness and proper lubrication of machines and work areas. Qualifications Compétences et aptitudes requises Solide connaissance des machines à coudre industrielles (point noué, surjeteuse, recouvreuse, bartaqueuse, etc.). Compétences en diagnostic et dépannage mécanique ainsi qu’en électricité de base. Capacité à lire et interpréter des manuels techniques et des schémas de machines. Excellentes capacités d’analyse et de résolution de problèmes. Capacité à travailler sous pression et à réagir rapidement en cas de panne. Sens du détail et engagement envers la qualité. Maîtrise des outils informatiques de base pour le reporting de maintenance (la connaissance d’un système GMAO/CMMS constitue un atout). Required Skills & Competencies Strong knowledge of industrial sewing machines (lockstitch, overlock, flatlock, bar-tack, etc.). Mechanical and basic electrical troubleshooting skills. Ability to read technical manuals and machine diagrams. Good problem-solving and analytical skills. Ability to work under pressure and respond quickly to breakdowns. Attention to detail and quality. Basic computer skills for maintenance reporting (CMMS is a plus). Formation et expérience Diplôme ou certificat technique en mécanique, électromécanique ou maintenance industrielle. Expérience de 2 à 5 ans en maintenance de machines à coudre industrielles, idéalement dans l’industrie de l’habillement ou du textile. Une expérience des systèmes de maintenance préventive constitue un avantage. Education & Experience Diploma or Technical Certificate in Mechanical, Electromechanical, or Industrial Maintenance. 2-5 years of experience in sewing machine maintenance, preferably in garment or textile manufacturing. Experience with preventive maintenance systems is an advantage. #LI-AS1 #LI-Onsite</p> </div>
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Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br>
Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br>
This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br>
<strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry.
</p><br><br>
<br> Job : <p><u><strong>Job purpose:</strong></u></p><br><br><p>To support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures.</p><br><br><p><u><strong>Key Result Responsibilities:</strong></u></p><br><br><ul><li>Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.<br> </li><li>Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.<br> </li><li>Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.<br> </li><li>Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.<br> </li><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.<br> </li><li>Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.<br> </li><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li><li>Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.<br> </li><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.<br> </li><li>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.<br> </li><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ul> <br> Required profile : <p><u><strong>Qualifications:</strong></u></p><br><br><ul><li>High School/Diploma or equivalent.</li><li>Capable of using technology systems and tools such as Microsoft Office.</li><li>Good in English ,Frensh & Arabic Languages .</li><li>No hearing or articulatory problems.</li></ul><p><u><strong>Work experience:</strong></u></p><br><br><ul><li>No previous experience is required for this role; any experience would be treated as an advantage.</li><li>Capability of understanding market trends and channeling them leading to effective customer care solutions</li><li>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</li><li>Capable of understanding customers' problems and direct them in the right channel.</li><li>Ability to work for long hours and under pressure.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p> Posted on 03/07/2026 </p><br><br> Mission <p>Dans le cadre du
renforcement de sa présence à travers le Maroc, Newrest Restauration recrute un
<b>Chef de secteur</b>.</p><br><br>
<p>Rattaché(e) au <b>Directeur
Régional</b>, votre mission principale consiste à <b>gérer en autonomie le
portefeuille clients de votre secteur.</b></p><br><br>
<p>Dans le cadre des objectifs
à court et moyen terme de la direction, assurer l'optimisation des résultats
des établissements et valoriser les équipes qui vous sont confiées, tout en garantissant la pérennité des
contrats.</p><br><br>
<p>Assurer aux clients
une qualité de service constant dans le respect des termes du contrat, sécuriser le
chiffre d'affaires en faisant signer à temps les bons de livraisons et garantir le recouvrement des créances.</p><br><br>
<p><b>MISSIONS :</b></p><br><br>
<p>· Premier interlocuteur du
client final avec pour mission de maintenir et d'assurer la pérennité des
contrats en maintenant la qualité de la prestation conformément aux exigences
des clients</p><br><br>
<p>· Vérifier la qualité de
service, de la prestation et de la bonne application des procédures internes
notamment celles relatives à la sécurité des aliments, sécurité au travail et
environnement</p><br><br>
<p>· Consolider l'élaboration
des budgets au niveau du secteur, gérer et optimiser les résultats, en contrôlant
également la trésorerie et la gestion comptable en collaboration avec chaque
responsable site</p><br><br>
<p>·
Garantir la mise en
œuvre et le contrôle des politiques de l'entreprise marqué dans l'ensemble des
domaines : QHSE, commercial, prestation, achats, ressources humaines,
finances...</p><br><br>
<p>· Être l’interlocuteur entre
les responsables sites et les services support au siège</p><br><br>
<p>· Mise en place et suivi des
plans d'actions</p><br><br>
<p>· Analyser l'évolution des résultats
des sites en rapport avec les budgets</p><br><br>
<p>· Faire signer les bons de
livraison clients et contrôler la facturation à temps et le dépôt des factures
auprès des clients</p><br><br>
<p>· Assurer le recouvrement à
temps des créances clients</p><br><br> Profile <p>De formation initiale
avec un diplôme supérieur en hôtellerie/restauration, ou gestion, vous
justifiez impérativement d'une première expérience réussie en gestion
multisites ainsi qu’en multisegment.</p><br><br>
<p><b>COMPÉTENCES :</b></p><br><br>
<p>·
Savoir s’adapter au client et
aux différents secteurs d’activités</p><br><br>
<p>·
Avoir un esprit commercial et négociateur
</p><br><br>
<p>·
Avoir une capacité managériale
et de travail en groupe</p><br><br>
<p>·
Être organisé et savoir gérer
son stress </p><br><br>
<p><b>Dans le cadre
de sa politique diversité, Newrest étudie, à compétences égales, toute
candidatures, dont celles de personnes en situation de handicap.</b></p><br><br>
<p><b>A PROPOS DE
NEWREST MAROC :</b></p><br><br>
<p>Humilité,
simplicité, efficience, et sens des responsabilités, telles sont les valeurs de
Newrest. Fort de ses 4700 collaborateurs présents dans tout le royaume, acteur majeur
du catering aérien, Newrest est le seul opérateur à intervenir sur l’ensemble
des secteurs : catering aérien, restauration collective, base-vies, retail et
facility management.</p><br><br>
<p>https://www.newrest.eu/</p><br><br><br> </div>
<p>Under the overall supervision of the AVRR Project Officer and the direct supervision of the National Operation Officer, the Operation Assistant will be in charge of supporting case management and movement operations in the field (specifically through the following duties and responsibilities):</p><p>1. Conduct interviews with new applicants requesting IOM assistance and register their data using IOM relevant systems.</p><p>2. Perform airport services, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems and customs clearance; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems.</p><p>3. Assist individuals at IOM offices, or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items, instructions, briefings, activities and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security and comfort; report all issues immediately to the appropriate supervisor(s).</p><p>4. Exchange correspondence with the Embassies of the countries of origin to request the issuance of travel documents.</p><p>5. Maintain contact with IOM missions in countries of origin, embassies and other essential IOM partners.</p><p>6. Contribute to the monitoring of vulnerable cases in coordination with other direct assistance programs and partner associations to facilitate integrated and effective assistance to program beneficiaries.</p><p>7. Provide regular feedback on work being accomplished to the National Operation Officer and/or supervisors and team members and keep supervisors immediately informed of any issues requiring their attention.</p><p>8. Undertake duty travel, if required, to participate in meetings or training sessions, or to escort individuals.</p><p>9. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert the National Operation Officer or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.</p><p>10. Perform such other duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>Education : Bachelor s degree in Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law or related fields from an accredited academic institution with two years of relevant professional experience; or. School diploma with four years of relevant experience.</p><p>Experience : Experience in collaborating with government authorities, national/international institutions, United Nations agencies, and non-governmental organizations. Experience working on migration or the protection of vulnerable individuals, such as victims of trafficking, unaccompanied and separated children and other vulnerable groups. Prior experience working with international humanitarian organizations, nongovernmental or governmental institutions/organizations in a multicultural setting is an advantage</p>