Human Resources Manager Jobs in Morocco
1592 Jobs Found
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<span><br>JOB SUMMARY<br>Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Ensuring Culinary Standards and Responsibilities are Met for Restaurant<br>• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.<br>• Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.<br>• Maintains food preparation handling and correct storage standards.<br>• Recognizes superior quality products, presentations and flavor.<br>• Plans and manages food quantities and plating requirements for the restaurant.<br>• Communications production needs to key personnel.<br>• Assists in developing daily and seasonal menu items for the restaurant.<br>• Ensures compliance with all applicable laws and regulations regulations.<br>• Follows proper handling and right temperature of all food products.<br>• Estimates daily restaurant production needs.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>• Determines how food should be presented and creates decorative food displays.<br>Leading Kitchen Team<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Leads shift teams while personally preparing food items and executing requests based on required specifications.<br>• Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Ensuring and maintaining the productivity level of employees.<br>• Ensures employees are cross-trained to support successful daily operations.<br>• Ensures employees understand expectations and parameters.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Establishing and Maintaining Restaurant Kitchen Goals<br>• Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.<br>• Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.<br>• Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.<br>• Effectively investigates, reports and follows-up on employee accidents.<br>• Knows and implements company safety standards.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Empowers employees to provide excellent customer service.<br>• Handles guest problems and complaints.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>Managing and Conducting Human Resource Activities <br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.<br>• Manages employee progressive discipline procedures.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Uses all available on the job training tools for employees.<br>• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
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Company culture : <p><strong>Akdital </strong>is driven by a strong <strong>performance-oriented</strong> culture, where ambition, high standards, and continuous improvement are key to delivering exceptional healthcare.<br>
This competitive mindset is balanced by a real commitment to <strong>innovation</strong>, supporting the development of new medical and organizational practices.<br>
<strong>Collaboration</strong> also plays an important role, with solid teamwork and supportive management in a demanding environment.<br>
A structured and disciplined approach ensures the <strong>quality, safety, and reliability</strong> essential to the medical sector.
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<br> Job : <ul><li>Ensure the administrative management of staff (contracts, amendments, certificates, administrative files, monitoring of absences and leave, etc.).</li><li>Prepare, check, and ensure the follow-up of variable payroll elements in coordination with stakeholders.</li><li>Ensure the compliance of staff files with current regulations.</li><li>Manage disciplinary procedures in compliance with legal provisions and internal procedures.</li><li>Ensure the follow-up of disciplinary sanctions and support managers in their implementation.</li><li>Guarantee the application of HR policies and compliance with legal and social obligations.</li><li>Advise employees and managers on administrative and regulatory issues related to human resources.</li><li>Develop and monitor HR dashboards and indicators.</li><li>Participate in various projects and actions for the development of the HR function.</li></ul> <br> Required profile : <p>Educated at Bachelor's or Master's level (Bac+3 to Bac+5) in Human Resources, Management, or equivalent.<br>Minimum 3 years of experience as an HR generalist, ideally in a structured environment.<br>Good command of Moroccan social legislation and labor law.<br>Proven experience in payroll management, staff administration, and handling disciplinary cases.<br>Organized, rigorous, discreet, and excellent interpersonal skills.</p><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
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<p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br>
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<br> Company culture : <p>
<strong>Sofrecom Maroc</strong> stands out for its <strong>strongly collaborative culture</strong>, where people, trust and employee well-being are central priorities. A close management approach promotes support, accountability and long-lasting teamwork. This collaborative foundation is complemented by a <strong>notable innovation dimension</strong>, encouraging initiative, agility and experimentation. <strong>Structured processes</strong> ensure reliability and operational efficiency, while performance-driven practices play a more supportive and balanced role. </p><br><br>
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<br> Job : <p>As part of strengthening our social department, we are looking for a motivated intern to assist our team with administrative tasks related to employee management. Under the supervision of the head of the social department, the intern will be responsible for:</p><br><br><ul><li>Sorting, organizing, and updating employee files on Excel.</li><li>Verifying the accuracy and completeness of administrative documents.</li><li>Listing and sorting employee membership forms.</li><li>Participating in the creation of a structured and usable tracking file.</li><li>Contributing to the archiving and digitization of files if necessary.</li></ul> <br><br> </div>
<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY<br>Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Ensuring Culinary Standards and Responsibilities are Met for Restaurant<br>• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.<br>• Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.<br>• Maintains food preparation handling and correct storage standards.<br>• Recognizes superior quality products, presentations and flavor.<br>• Plans and manages food quantities and plating requirements for the restaurant.<br>• Communications production needs to key personnel.<br>• Assists in developing daily and seasonal menu items for the restaurant.<br>• Ensures compliance with all applicable laws and regulations regulations.<br>• Follows proper handling and right temperature of all food products.<br>• Estimates daily restaurant production needs.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>• Determines how food should be presented and creates decorative food displays.<br>Leading Kitchen Team<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Leads shift teams while personally preparing food items and executing requests based on required specifications.<br>• Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Ensuring and maintaining the productivity level of employees.<br>• Ensures employees are cross-trained to support successful daily operations.<br>• Ensures employees understand expectations and parameters.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Establishing and Maintaining Restaurant Kitchen Goals<br>• Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.<br>• Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.<br>• Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.<br>• Effectively investigates, reports and follows-up on employee accidents.<br>• Knows and implements company safety standards.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Empowers employees to provide excellent customer service.<br>• Handles guest problems and complaints.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>Managing and Conducting Human Resource Activities <br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.<br>• Manages employee progressive discipline procedures.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Uses all available on the job training tools for employees.<br>• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY<br>Creates a unique guest experience that draws hotel and non-hotel guests. Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and effectively positioning the outlet. Is heavily involved with promoting the bar/lounge, menu planning, maintaining standards, assisting servers on the floor during peak periods and managing property liquor inventories and controls. Manages Bar/Lounge daily shift operations and supervision of staff. Strives for high guest and employee satisfaction while maintaining the operating budget. Accountable for promoting compliance with legal obligations professionally and consistently. Determines and implements training needed to accomplish goals. Strengthens the Food and Beverage/Culinary team by assisting in other outlets when needed.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Taking an Entrepreneurial Approach to Driving the Bar/Lounge Business<br>• Understands financial opportunities by surveying restaurant demand.<br>• Confers with key individuals in the local community to assess opportunities while identifiying and analyzing competitors.<br>• Controls purchases and inventory, negotiates prices and contracts, develops preferred supplier lists, reviews and evaluates usage reports and takes corrective action as necessary.<br>• Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.<br>Leading Significant Marketing/Public Relations/Media Activities<br>• Attracts guests by developing and implementing marketing, advertising, public and community relations programs, evaluating program results and identifying and tracking changing demands.<br>• Owns bar/lounge related social media posts and public event communications; monitors social media activity; responds to comments; analyzes posts/trends; corrects deficiencies<br>• Creates network of sources to enable outreach and event opportunities.<br>• Serves as the primary point of contact for any events or bar/lounge related community activities.<br>• Interacts with liquor purveyors and purchases wine, beer and spirits for the outlets.Coordinates and books entertainment and events.<br>• Handles the set-up and execution of all events to promote a world-class experience.<br>• Participates in local networking activities that often take place off-property.<br>• Activates specific brand strategies geared toward the customer experience.<br>Managing Bar/Lounge Operations<br>• Implements agreed upon beverage policy and procedures throughout the property.<br>• Manages the bar/lounge in compliance with all local, state and Federal beverage and liquor laws.<br>• Monitors adherence to liquor control policies and procedures.<br>• Monitors compliance with all Bar/Lounge policies, standards and procedures.<br>• Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear.<br>• Understands beverage control including, but not limited to: days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.<br>• Attends pre- and post-convention meetings as needed to understand group needs.<br>• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.<br>• Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals.<br>• Achieves or exceeds budgeted goals.<br>• Maintains food handling and sanitation standards.<br>• Manages inventories according to budget and business levels.<br>• Assists with developing menus and promotions, as necessary.<br>• Communicates critical information to the Bar/Lounge staff regarding each event.<br>• Monitors ambiance/atmosphere (e.g., lighting, music, table-top, etc.) is appropriate for Bar/Lounge concept, positioning, time of day, etc.<br>• Manages entertainment and activation process to ensure it is appropriate for brand strategy.<br>Fostering an Environment that Creates Exciting and Memorable Guest Experiences<br>• Creates long-term professional relationships with guest clientele.<br>• Provides and empowers employees to provide excellent customer service<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Responds effectively to guest problems and complaints.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Provides feedback to individuals in an effort to improve service performance.<br>• Reviews comment cards and guest satisfaction results with employees and takes next steps as appropriate.<br>Managing Human Resource Activities<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in the development and implementation of corrective action plans.<br>• Trains staff on liquor control policies and procedures.<br>• Manages staffing levels to meet guest service standards, operational needs and financial objectives.<br>• Promotes employee understanding of expectations and the work.<br>• Actively participates in the hiring process to identify the right talent to support the outlet’s concept.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Facilitates the fair and equal treatment of employees<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Monitors employee attendance of on-going training to understand guest expectations.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p>Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.</p><h3>Ensuring Culinary Standards and Responsibilities are Met for Restaurant</h3><p>Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant. Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. Maintains food preparation handling and correct storage standards. Recognizes superior quality products, presentations and flavor. Plans and manages food quantities and plating requirements for the restaurant. Communications production needs to key personnel. Assists in developing daily and seasonal menu items for the restaurant. Ensures compliance with all applicable laws and regulations regulations. Follows proper handling and right temperature of all food products. Estimates daily restaurant production needs. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Checks the quality of raw and cooked food products to ensure that standards are met. Determines how food should be presented and creates decorative food displays.</p><h3>Leading Kitchen Team</h3><p>Supervises and coordinates activities of cooks and workers engaged in food preparation. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Leads shift teams while personally preparing food items and executing requests based on required specifications. Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Encourages and builds mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Ensuring and maintaining the productivity level of employees. Ensures employees are cross-trained to support successful daily operations. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p><h3>Establishing and Maintaining Restaurant Kitchen Goals</h3><p>Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc. Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work. Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Effectively investigates, reports and follows-up on employee accidents. Knows and implements company safety standards.</p><h3>Ensuring Exceptional Customer Service</h3><p>Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Empowers employees to provide excellent customer service. Handles guest problems and complaints. Interacts with guests to obtain feedback on product quality and service levels.</p><h3>Managing and Conducting Human Resource Activities</h3><p>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes. Manages employee progressive discipline procedures. Participates in the employee performance appraisal process, providing feedback as needed. Uses all available on the job training tools for employees. Assists as needed in the interviewing and hiring of employee team members with appropriate skills.</p><h3>Additional Responsibilities</h3><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.</p>
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<br> Company culture : <p><strong>Cnexia</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency.
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<br> Job : <p><strong>Job Summary</strong></p><br><br><p>The Human Resources Director leads the HR function for Cnexia in Morocco and is a key member of the leadership team. They report directly to the parent company's senior human resources management.</p><br><br><p>As a strategic advisor to local management, the Director drives the human resources strategy, workforce planning, leadership program, employee experience, and organizational capability development needed to support business performance. The Director ensures the highest possible alignment with the parent company's talent management strategy, governance, and workplace standards, while using judgment to adapt programs and practices to Cnexia's operational needs, Moroccan law, and local realities.</p><br><br><p><strong>Key Responsibilities:</strong></p><br><br><p><u>Executive Leadership and Strategic Partnership</u></p><br><br><p>Act as both the HR leader for the parent company in Morocco and an integrated strategic partner to the President and the Cnexia leadership team.</p><br><br><p>Advise the President and the local management committee on people, organization, workforce, and culture issues.</p><br><br><p>Contribute to defining the corporate strategy, organizational planning, transformation, and operational excellence priorities.</p><br><br><p>Develop and implement an HR strategy that supports growth, engagement, and organizational effectiveness.</p><br><br><p>Identify workforce-related risks and opportunities and develop practical, sustainable solutions.</p><br><br><p><u>Human Resources Management</u></p><br><br><p>Lead the HR team in Morocco and the strategic and operational delivery of the following activities:</p><br><br><p>Talent acquisition, workforce planning, and development</p><br><br><p>Talent management, succession planning, compensation, benefits, and recognition</p><br><br><p>Employee experience, communications, HR systems, and analytics</p><br><br><p>Policy development and administration, and scalable service delivery Operational Excellence</p><br><br><p><u>Lead and strengthen core HR activities, including:</u></p><br><br><p>Attendance, absenteeism, sick leave, and medical administration</p><br><br><p>Workforce planning, payroll, salary governance, and variable compensation</p><br><br><p>Documentation, records management, workforce reporting, and HR analytics Organizational Transformation Lead strategic HR initiatives and translate reviews and recommendations into measurable action plans. Strengthen leadership capabilities, management effectiveness, and organizational accountability.</p><br><br><p>Implement sustainable processes, controls, and governance that support growth and continuous improvement. Culture, Engagement, and Organizational Effectiveness</p><br><br><p>Foster a culture of accountability, respect, inclusion, and trust.</p><br><br><p>Drive employee engagement and related action plans, while strengthening trust in management and HR processes.</p><br><br><p>Promote leadership behaviors aligned with company values and an environment where employees feel heard, respected, and able to give their best.</p><br><br><p><u>Employee Relations, Governance, and Workplace Practices</u></p><br><br><p>Lead employee relations, handling of workplace concerns, investigations, and complaint management.</p><br><br><p>Ensure strong governance, consistent policy application, and effective escalation processes.</p><br><br><p>Collaborate with leaders and key stakeholders to manage risks and promote a respectful and compliant work environment.</p><br><br><p><u>Stakeholder Management</u></p><br><br><p>Build trusting relationships within Cnexia and act as the main HR liaison between management in Morocco and the parent company.</p><br><br><p>Ensure the highest possible alignment with Bell Canada's talent management strategy, governance, and risk management requirements, while appropriately adapting execution to Cnexia's operational realities and Moroccan law.</p><br><br><p>Influence senior stakeholders and foster alignment, escalations, and timely decisions in a matrix environment.</p><br><br> <br> Required profile : <strong>Job Offer Description</strong><br><p><strong>Job Summary</strong></p><br><br><p>The Human Resources Director leads the HR function for Cnexia in Morocco and is a key member of the leadership team. They report directly to the parent company's senior human resources management.</p><br><br><p>As a strategic advisor to local management, the Director drives the human resources strategy, workforce planning, leadership program, employee experience, and organizational capability development needed to support business performance. The Director ensures the highest possible alignment with the parent company's talent management strategy, governance, and workplace standards, while using judgment to adapt programs and practices to Cnexia's operational needs, Moroccan law, and local realities.</p><br><br><p><strong>Key Responsibilities:</strong></p><br><br><p><u>Executive Leadership and Strategic Partnership</u></p><br><br><p>Act as both the HR leader for the parent company in Morocco and an integrated strategic partner to the President and the Cnexia leadership team.</p><br><br><p>Advise the President and the local management committee on people, organization, workforce, and culture issues.</p><br><br><p>Contribute to defining the corporate strategy, organizational planning, transformation, and operational excellence priorities.</p><br><br><p>Develop and implement an HR strategy that supports growth, engagement, and organizational effectiveness.</p><br><br><p>Identify workforce-related risks and opportunities and develop practical, sustainable solutions.</p><br><br><p><u>Human Resources Management</u></p><br><br><p>Lead the HR team in Morocco and the strategic and operational delivery of the following activities:</p><br><br><p>Talent acquisition, workforce planning, and development</p><br><br><p>Talent management, succession planning, compensation, benefits, and recognition</p><br><br><p>Employee experience, communications, HR systems, and analytics</p><br><br><p>Policy development and administration, and scalable service delivery Operational Excellence</p><br><br><p><u>Lead and strengthen core HR activities, including:</u></p><br><br><p>Attendance, absenteeism, sick leave, and medical administration</p><br><br><p>Workforce planning, payroll, salary governance, and variable compensation</p><br><br><p>Documentation, records management, workforce reporting, and HR analytics Organizational Transformation Lead strategic HR initiatives and translate reviews and recommendations into measurable action plans. Strengthen leadership capabilities, management effectiveness, and organizational accountability.</p><br><br><p>Implement sustainable processes, controls, and governance that support growth and continuous improvement. Culture, Engagement, and Organizational Effectiveness</p><br><br><p>Foster a culture of accountability, respect, inclusion, and trust.</p><br><br><p>Drive employee engagement and related action plans, while strengthening trust in management and HR processes.</p><br><br><p>Promote leadership behaviors aligned with company values and an environment where employees feel heard, respected, and able to give their best.</p><br><br><p><u>Employee Relations, Governance, and Workplace Practices</u></p><br><br><p>Lead employee relations, handling of workplace concerns, investigations, and complaint management.</p><br><br><p>Ensure strong governance, consistent policy application, and effective escalation processes.</p><br><br><p>Collaborate with leaders and key stakeholders to manage risks and promote a respectful and compliant work environment.</p><br><br><p><u>Stakeholder Management</u></p><br><br><p>Build trusting relationships within Cnexia and act as the main HR liaison between management in Morocco and the parent company.</p><br><br><p>Ensure the highest possible alignment with Bell Canada's talent management strategy, governance, and risk management requirements, while appropriately adapting execution to Cnexia's operational realities and Moroccan law.</p><br><br><p>Influence senior stakeholders and foster alignment, escalations, and timely decisions in a matrix environment.</p><br><br><strong>Required Skills and Experience</strong><br><p><strong>Education</strong></p><br><br><p>Bachelor's degree plus 5 years (Master's, MBA, or equivalent degree) in Human Resources, Management, Business Administration, Law, or a related field.</p><br><br><p>A specialization in human resources management, labor relations, organizational development, or organizational transformation is an asset.</p><br><br><p>A recognized professional certification in human resources or management is considered an advantage.</p><br><br><p>At least 12 years of progressive HR leadership experience in a complex, multinational, or global service center (GCC) environment.</p><br><br><p>Experience managing an extensive HR function serving a large workforce across multiple sites.</p><br><br><p>Expertise in employee relations, investigations, governance, compliance, workforce management, payroll, and HR service delivery.</p><br><br><p>Experience leading transformation, change, and capability development initiatives. Demonstrated ability to influence senior executives and navigate effectively in a matrix environment. Leadership Skills</p><br><br><p>Excellent command of the primary working languages, French and English.</p><br><br><p><strong>The successful candidate will demonstrate the following competencies:</strong></p><br><br><p>Strategic leadership, business acumen, and executive presence.</p><br><br><p>Expertise in employee relations, governance, and risk management.</p><br><br><p>Change leadership, organizational effectiveness, and stakeholder influence capability.</p><br><br><p>Operational excellence, sound judgment, and integrity. Profile Sought</p><br><br><p>We are looking for a <strong>business-oriented</strong> HR leader with strong operational expertise, high credibility in employee relations, and strong strategic capability. The ideal candidate understands Cnexia's operational and human realities, builds strong relationships locally, and demonstrates sound judgment in adapting practices while maintaining the highest possible alignment with the parent company's direction, governance, and standards. The successful candidate will strengthen organizational capabilities, employee confidence, and operational discipline, while positioning HR as a strategic partner contributing to Cnexia's long-term success.</p><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>The Director of Human Resources will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human Resources and will be an integral member of the property executive committee. As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property. He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner. He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives. Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success.<br>CANDIDATE PROFILE <br>Education and Experience<br>• 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 4 years experience in the human resources, management operations, or related professional area.<br>OR<br>• 4-year bachelor's degree in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area.<br>• HOSPITALITY EXPERIENCE MANDATORY<br>CORE WORK ACTIVITIES<br>Managing the Human Resources Strategy<br>• Executes and follows-up on engagement survey related activities.<br>• Champions and builds the talent management ranks in support of property and region diversity strategy.<br>• Translates business priorities into property Human Resources strategies, plans and actions<br>• Implements and sustains Human Resources initiatives at the property.<br>• Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market, as appropriate.<br>• Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up.<br>• Creates value through proactive approaches that will affect performance outcome or control cost.<br>• Monitors effective use of myHR by property managers and employees.<br>• Leads and participates in succession management and workforce planning.<br>• Responsible for Human Resources strategy and execution.<br>• Serves as key change manager for initiatives that have high employee impact.<br>• Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g., retention statistics, critical open positions, employee satisfaction, and training initiatives and results); and demonstrates an understanding of owner priorities.<br>• Supervises one or more on-property Human Resources, as well as market-based Human Resources Specialist type resources where appropriate.<br>Managing Staffing and Recruitment Process<br>• Analyzes open positions to balance the development of existing talent and business needs.<br>• Serves as coach and expert facilitator of the selection and interviewing process.<br>• Surfaces opportunities in work processes and staffing optimization.<br>• Makes staffing decisions to manage the talent cadre and pipeline at the property.<br>• Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc.<br>• Monitors sourcing process and outcomes of staffing process.<br>• Ensures managers are competent in assessing and evaluating hourly staff.<br>Managing Employee Compensation Strategy<br>• Remains current and knowledgeable in the internal and external compensation and work competitive environments.<br>• Leads the planning of the hourly employee total compensation strategy.<br>• Champions the communication and proper use of total compensation systems, tools, programs, policies, etc.<br>• Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution.<br>• Creates and implement s total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities.<br>Managing Staff Development Activities<br>• Ensures completion of the duties and responsibilities of the properties’ Human Resources staff members, as outlined in applicable job description(s).<br>• Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees.<br>• Serves as resource to property Human Resources staff on employee relations questions and issues.<br>• Continually reinforces positive employee relations concepts.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
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<span></span><p><strong>Join Yazaki. Connect to the future. </strong></p><br> <p><strong>Country</strong>: Morocco (MA) <br><strong>City</strong>: Meknes<br><strong>Worksite / Location</strong>: Meknes Plant 2 </p><br> <p><strong>Job Function</strong>: CEO_Human Resources <br><strong>Job Discipline</strong>: Employee Services <br><strong>Job Family</strong>: Employee Services</p><br> <p>Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a Employee service L2 in our plant in Meknes . </p><br><p><span><strong>Key Responsibilities :</strong></span></p><br>
<ul>
<li>Manage transportation operations, including shuttle planning, utilization monitoring, supplier coordination, and reporting.</li>
<li>Oversee canteen services to ensure quality, hygiene, operational efficiency, and employee satisfaction.</li>
<li>Supervise cleaning and gardening service providers, ensuring compliance with contractual and company standards.</li>
<li>Manage office facilities, lockers, uniforms, and related administrative assets.</li>
<li>Coordinate and monitor company parking facilities.</li>
<li>Ensure effective management of meeting rooms and company archives.</li>
<li>Maintain subcontractor records and ensure compliance with company requirements.</li>
<li>Monitor service provider performance and support continuous improvement initiatives.</li>
<li>Prepare periodic reports and conduct audits related to facility and general services activities.</li>
<li>Ensure compliance with Environmental, Health & Safety (EH&S), Quality Management System (QMS), and 5S standards.</li>
</ul> <p><span><strong>Candidate’s Profile:</strong></span></p><br>
<ul>
<li>Master Degree in Human ressources Management , Economic , or a related field.</li>
<li>Min 3 years of experience in Employee Services, Human Resources, Administration, Facilities Management, or a similar role.</li>
<li>Experience in managing employee services such as transportation, catering, accommodation, uniforms, or facility-related activities is an asset.</li>
<li>Good analytical and reporting skills with proficiency in Microsoft Office applications, particularly Excel and PowerPoint.</li>
<li>Languages: Fluent in English & French .</li>
</ul><p>At Yazaki, we are committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship. </p><br> <p>We are looking forward to receiving your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application! </p><br> <p>Ps. Didn't find what you are looking for?<br> Take a look at our careers page! Be careful though, you might find your next dream job. </p><br>
</div>
<p>JOB SUMMARY Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.</p><p>CORE WORK ACTIVITIES Supporting Management of Spa Operations and Budgets Assumes the responsibilities of the Spa Director in his/her absence. Ensures all employees have the proper supplies, equipment and uniforms. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Manages supplies and equipment inventories within budget. Maintains cleanliness of spa and related areas and equipment. Understands the impact of department s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals. Ensuring and Delivering Exceptional Customer Service Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement. Strives to improve service performance. Conducting Human Resources Activities Solicits employee feedback, utilizing an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns. Ensures employees understand expectations and parameters. Brings issues to the attention of the department manager and Human Resources as necessary. Observes service behaviors of employees and providing feedback to individuals. Participates in employee progressive discipline procedures. Participates in an on-going employee recognition program. Reviews comment cards and guest satisfaction results with employees. Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job. Supervises on-going training initiatives and conducting training when appropriate. Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team. Celebrates successes and publicly recognizes the contributions of team members. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Assists the Spa Director in managing the day-to-day operations of the spa as necessary.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</p>
<div>
<p> <strong>JOB SUMMARY</strong> </p>
<p> </p>
<p>Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment.</p>
<p> </p>
<p> <strong>CANDIDATE PROFILE </strong> </p>
<p> </p>
<p> <strong>Education and Experience</strong> </p>
<p> 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p>
<p>OR</p>
<p> 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p>
<p> </p>
<p> <strong>CORE WORK ACTIVITIES</strong> </p>
<p> </p>
<p> <strong>Managing Profitability</strong> </p>
<p> Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer.</p>
<p> Analyzes service issues and identifies trends.</p>
<p> Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</p>
<p> Works with hotel management team to develop an operational strategy that is aligned with the brand s business strategy and leads its execution.</p>
<p> </p>
<p> <strong>Managing Revenue Goals</strong> </p>
<p> Monitors hotel operations sales performance against budget.</p>
<p> Reviews reports and financial statements to determine hotel operations performance against budget.</p>
<p> Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.</p>
<p> Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</p>
<p> </p>
<p> <strong>Leading Operations and Department Teams</strong> </p>
<p> Champions the brand s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.</p>
<p> Develops systems to enable employees to understand guest satisfaction results.</p>
<p> Communicates a clear and consistent message regarding departmental goals to produce desired results.</p>
<p> </p>
<p> <strong>Managing the Guest Experience</strong> </p>
<p> Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</p>
<p> Responds to and handles guest problems and complaints.</p>
<p> Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</p>
<p> Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.</p>
<p> </p>
<p> <strong>Managing and Conducting Human Resources Activities</strong> </p>
<p> Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</p>
<p> Ensures employees are treated fairly and equitably.</p>
<p> Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).</p>
<p> Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</p>
<p> Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</p>
<p> Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</p>
<p> Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p>
<p> Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</p>
<p> Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</p>
<p> Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</p>
<p> </p>
</div>
<div>
</div>
<p><br></p>
<p>JOB SUMMARY Functions as the strategic business leader of the property's Hotel Operations. The role will provide executive oversight of the Rooms, Food & Beverage, and culinary divisions, ensuring operational excellence, cross-functional alignment, and the continued delivery of Ritz-Carlton standards across the resort. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment.</p><p>CORE WORK ACTIVITIES</p><p>Managing Profitability Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer. Analyzes service issues and identifies trends. Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. Works with hotel management team to develop an operational strategy that is aligned with the brand s business strategy and leads its execution.</p><p>Managing Revenue Goals Monitors hotel operations sales performance against budget. Reviews reports and financial statements to determine hotel operations performance against budget. Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</p><p>Leading Operations and Department Teams Champions the brand s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams. Develops systems to enable employees to understand guest satisfaction results. Communicates a clear and consistent message regarding departmental goals to produce desired results.</p><p>Managing the Guest Experience Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. Responds to and handles guest problems and complaints. Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.</p><p>Managing and Conducting Human Resources Activities Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. Ensures employees are treated fairly and equitably. Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings). Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR 4-year bachelor's degree in business administration, Hotel and Restaurant Management, or related major; 2 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Responsible for hotel laundry daily operations and services. Position directs and works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Maintains a safe and clean work environment. Position strives to ensure guest and employee satisfaction while maximizing the department financial performance.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years experience in the laundry, housekeeping, or related professional area.<br>CORE WORK ACTIVITIES <br>Managing Department Operations and Budgets<br>• Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Supervising and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<br>• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.<br>• Ensures consistent workflow to minimize peaks and valleys in production.<br>• Brings issues to the attention of the department manager and Human Resources as necessary.<br>• Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.<br>• Supervises daily Laundry shift operations and ensures compliance with all policies, standards and procedures.<br>• Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.<br>• Orders cleaning supplies and uniforms within budget.<br>• Understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.<br>• Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.<br>• Works effectively with the Engineering department on Laundry equipment maintenance needs.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.<br>• Operates all department equipment as necessary and reports malfunctions.<br>• Develops, maintains and uses effective back-up plans for breakdowns.<br>• Evaluates and implements new techniques, supplies and equipment.<br>Leading Discipline Teams<br>• Ensuring and maintaining the productivity level of employees.<br>• Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encouraging and building mutual trust, respect, and cooperation among team members.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Providing and Ensuring Exceptional Customer Service<br>• Providing services that are above and beyond for customer satisfaction and retention.<br>• Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>Managing and Conducting Human Resources Activities<br>• Ensuring employee success and event success recognitions are taking place in all shifts.<br>• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Recruiting, interviewing, selecting, hiring, and promoting employees in the organization.<br>• Supervises staffing levels to ensure that operational needs and financial objectives are met.<br>• Effectively schedules employees to business demands and tracks employee time and attendance.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Manages employee progressive discipline procedures.<br>• Manages the employee performance appraisal process.<br>• Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>• Celebrates successes and publicly recognizes the contributions of team members; ensures employee recognition is taking place on all shifts.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities <br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
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Job : <p>As an HR Operations Officer, you will ensure the day-to-day operational management of HR.</p><br><br><p>Your missions include:</p><br><br><p><strong>1. Personnel Administration</strong></p><br><br><ul><li>Ensure the management and updating of employee administrative files: contracts, amendments, certificates, and other HR documents.</li><li>Monitor key administrative deadlines: trial periods, contract renewals, absences, and other individual situations.</li><li>Ensure compliance with current regulations and internal procedures.</li><li>Ensure the administrative and operational follow-up of temporary staff.</li></ul><p><strong>2. Time Management & Payroll Coordination</strong></p><br><br><ul><li>Ensure the monitoring and control of attendance, absences, leave, and other elements related to time management.</li><li>Prepare, control, and validate variable payroll elements in coordination with the Payroll Officer.</li><li>Identify any anomalies and ensure their correction with the relevant contacts.</li></ul><p><strong>3. Recruitment & Onboarding</strong></p><br><br><ul><li>Participate in operational recruitment: posting offers, pre-screening applications, first-level interviews, and process coordination.</li><li>Ensure candidate follow-up and update recruitment tools.</li><li>Organize and support the onboarding process for new employees.</li><li>Ensure the smooth execution of the various welcome and onboarding steps.</li></ul><p><strong>4. Training</strong></p><br><br><ul><li>Contribute to the implementation and monitoring of the training plan.</li><li>Organize training sessions: scheduling, invitations, logistics, and coordination with various speakers.</li><li>Ensure the administrative follow-up of training and update the corresponding dashboards.</li><li>Participate in the evaluation and reporting of actions taken.</li></ul><p><strong>5. General Services</strong></p><br><br><ul><li>Ensure the monitoring of resources and equipment provided to employees: badges, uniforms, equipment, and other professional needs.</li><li>Coordinate needs with relevant departments and service providers.</li><li>Contribute to maintaining good working conditions and report any malfunctions.</li></ul><p><strong>6. Company Life & Internal Events</strong></p><br><br><ul><li>Contribute to the organization of internal events and activities for employees.</li><li>Ensure logistical coordination with the various departments concerned.</li><li>Participate in actions that promote internal communication, team cohesion, and the quality of the employee experience.</li></ul><p><strong>7. Canteen Management</strong></p><br><br><ul><li>Ensure the operational monitoring of the staff canteen.</li><li>Centralize and track employee needs, comments, and feedback.</li><li>Ensure coordination with the service provider and relevant departments.</li><li>Ensure compliance with agreed services and standards.</li></ul><p><strong>8. Occupational Health</strong></p><br><br><ul><li>Ensure coordination with the medico-social department and various stakeholders.</li><li>Participate in the organization and monitoring of prevention, awareness, and occupational health actions.</li><li>Ensure the administrative follow-up of actions taken in this regard, respecting the confidentiality of information.</li></ul><p><strong>9. HR Reporting</strong></p><br><br><ul><li>Develop and update HR dashboards: headcount, absenteeism, recruitment, training, and other indicators.</li><li>Ensure the reliability and up-to-dateness of HR data.</li><li>Provide regular reporting to the Human Resources Department.</li><li>Identify areas for improvement and contribute to the optimization of HR processes and tools.</li></ul><p><strong>10. Employee Support</strong></p><br><br><ul><li>Be a close point of contact for employees' common HR requests.</li><li>Support managers and various departments in managing operational HR issues.</li><li>Inform and guide employees on applicable HR procedures and systems.</li><li>Ensure good understanding and application of internal procedures.</li></ul> <br> <br> Required profile : <p><strong>Profile Sought:</strong></p><br><br><ul><li>Bachelor's degree / Master's degree in Human Resources or equivalent</li><li>Minimum 4 years of experience in operational HR</li><li>Good command of HR tools and Excel</li><li>Good knowledge of Moroccan labor law</li><li>Proficiency in French and good level of English (written and spoken)</li><li>Experience in a structured environment highly appreciated</li></ul><p><strong>Key Skills:</strong></p><br><br><ul><li>Organization and rigor</li><li>Field awareness and prioritization skills</li><li>Coordination ability</li><li>Good interpersonal skills</li><li>Discretion and confidentiality</li></ul> <br><br> </div>
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<p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br>
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<br> Company culture : <p>
<strong>Sofrecom Maroc</strong> stands out for its <strong>strongly collaborative culture</strong>, where people, trust and employee well-being are central priorities. A close management approach promotes support, accountability and long-lasting teamwork. This collaborative foundation is complemented by a <strong>notable innovation dimension</strong>, encouraging initiative, agility and experimentation. <strong>Structured processes</strong> ensure reliability and operational efficiency, while performance-driven practices play a more supportive and balanced role. </p><br><br>
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<br> Job : <p>As a Finance Partner Transformation, as a management controller, you will be at the heart of financial and operational performance.<br>• Financial Monitoring and Reporting:</p><br><br><ul><li>Develop financial reporting specific to Transformation, Staff, and HR activities (real estate, work environment, equipment, etc.).</li><li>Participate in monthly accounting closings, ensuring the reliability of financial data.</li></ul><p>• Budget Analysis and Optimization:</p><br><br><ul><li>Contribute to the preparation and monitoring of budgets and forecasts for Transformation, Staff, and HR initiatives.</li><li>Conduct cross-functional analyses in collaboration with the Transformation, Staff, and HR teams to identify cost optimization opportunities.</li></ul><p>• Communication and Collaboration:</p><br><br><ul><li>Present key reports and analyses to stakeholders (central controlling).</li><li>Work closely with the organization's team to ensure data and indicator consistency.</li></ul> <br><br> </div>
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Job : <p>Main tasks</p><br><br><ul><li>Assure administrative management of staff and follow-up of HR files</li><li>Ensure compliance with Moroccan labor law and internal procedures</li><li>Support employees and managers on various HR topics</li><li>Ensure follow-up of contracts, leave, absences, and staff movements</li><li>Participate in recruitment management and the onboarding of new employees</li><li>Prepare and monitor HR reports and indicators</li><li>Handle various employee requests and HR issues</li><li>Participate in the implementation and improvement of HR processes</li><li>Keep up-to-date with changes in social legislation and HR best practices<br> </li></ul> <br> Required profile : <br><ul><li>Bachelor's degree (Bac+3/5) in Human Resources, Labor Law, or equivalent</li><li>2 to 4 years of experience in an HR role</li><li>Experience in a call center / BPO is highly appreciated</li><li>Good command of Moroccan labor law</li><li>Good knowledge of HR processes and personnel administration</li><li>Fluent French and English, both written and spoken</li><li>Excellent communication and interpersonal skills</li><li>Organized, rigorous, discreet, and able to manage multiple tasks simultaneously</li></ul><p>Interested?<br>Send your CV in English to Boutaina.dom@gmail.com, specifying "HR Specialist" in the subject line.</p><br><br><p>#DOMINORH #Recruitment #HRSpecialist #HumanResources #RessourcesHumaines #Casablanca #BPO #CallCenter #Hiring</p><br><br> <br><br> </div>
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<span></span><p><strong>Join Yazaki. Connect to the future. </strong></p><br> <p><strong>Country</strong>: Morocco (MA) <br><strong>City</strong>: Meknes<br><strong>Worksite / Location</strong>: Meknes Plant 2 </p><br> <p><strong>Job Function</strong>: CEO_Human Resources <br><strong>Job Discipline</strong>: Labor Relations & Hr administration <br><strong>Job Family</strong>: Operational HR</p><br> <p>Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a LR& HR Admin Specialist L2 in our plant in Meknes . </p><br><p><strong><span>Tasks & Attributions : </span></strong></p><br>
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<li>Administer employee offboarding and manage employment lifecycle activities, including contract renewals and probation periods.</li>
<li>Ensure compliance with labor laws, company policies, internal procedures, and regulatory requirements.</li>
<li>Support labor relations, including communication with employee representatives and unions, as well as disciplinary and grievance processes.</li>
<li>Prepare and maintain HR documentation, including employment letters, contracts, disciplinary notices, and employee records.</li>
<li>Coordinate attendance, leave management, employee data updates, and HR system transactions.</li>
<li>Handle employee inquiries related to HR policies, benefits, employment conditions, and administrative matters.</li>
<li>Prepare HR reports, metrics, and documentation; support HR audits and continuous improvement of HR processes.</li>
<li>Support employee engagement initiatives and ensure compliance with EH&S, QMS, and 5S standards.</li>
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<p><strong><span>Qualifications : </span></strong></p><br>
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<li>Master Degree in Human ressources Management , Business Administration, Law, or a related field.</li>
<li>Min 3 years of experience in in HR administration and labor relations.</li>
<li>Strong knowledge of labor legislation and HR best practices.</li>
<li>Experience with HR information systems (HRIS) and Microsoft Office, especially Excel.</li>
<li>Excellent organizational and time management skills.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Ability to maintain confidentiality and handle sensitive information with discretion.</li>
<li>Fluency in English; additional languages are an advantage.</li>
</ul><p>At Yazaki, we are committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship. </p><br> <p>We are looking forward to receiving your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application! </p><br> <p>Ps. Didn't find what you are looking for?<br> Take a look at our careers page! Be careful though, you might find your next dream job. </p><br>
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<p>Support leaders in designing the employee strategy for their respective area of responsibility Act as HR Business Partner to assigned area of responsibility in HR related matters: Coordinate HR related topics (crisis situations e.g. economic, social, etc.) by request of respective leader Act as an interface during escalations Organize the relevant information for ASI, personnel planning (FTE, personnel costs), KPIs</p><p><strong>Desired Candidate Profile</strong></p><p>Master degree in Human Ressources. HR Industry Knowledge/ Talent Management/ Learning & Development/ Organizational Change and Culture Management</p>
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<span><br>JOB SUMMARY<br>Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.<br>CANDIDATE PROFILE <br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Profitability<br>• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.<br>• Analyzes service issues and identifies trends.<br>• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.<br>• Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.<br>Managing Revenue Goals<br>• Monitors hotel operations sales performance against budget.<br>• Reviews reports and financial statements to determine hotel operations performance against budget.<br>• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.<br>• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.<br>Leading Operations and Department Teams<br>• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.<br>• Develops systems to enable employees to understand guest satisfaction results.<br>• Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>Managing the Guest Experience<br>• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.<br>• Responds to and handles guest problems and complaints.<br>• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.<br>Managing and Conducting Human Resources Activities<br>• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.<br>• Ensures employees are treated fairly and equitably.<br>• Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).<br>• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.<br>• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.<br>• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.<br>• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.<br>• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.<br>• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>